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Nonprofit Radio for April 7, 2017: The Agitator’s Donor Retention & Your Content Strategy

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Roger Craver: The Agitator’s Donor Retention

Roger Craver is The Agitator and his book is “Retention Fundraising.” He has strategies to help you keep the donors you’ve got. (Originally aired April 10, 2015)

 

 

 

Brett Meyer & Katie Carrus: Your Content Strategy

What should you create for the communications channels where you’re active? How do you stay consistent with your mission? Who’s responsible? Brett Meyer is director of strategy for Think Shout and Katie Carrus is director of online communications at Humane Society Legislative Fund. (Originally aired April 17, 2015)

 


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Hello and welcome tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host i’m going in from emerald isle, north carolina today because the show must go on. We have a listener of the week abila anis, she tweeted. Tony is a snarky host who tells it like it is now what non-profits need to be successful, i would’ve preferred charming or ah charlie rose knockoff would’ve been nice, snarky, probably accurate, but who cares about accuracy? Facts are overrated. She named it best non-profit podcast on her block fact check that is accurate. She’s at abre auctioneer and auctions generosity dot com abila thank you very much for the kind words, but in your block post you could’ve mentioned my youtube channel isn’t mentioned that one it’s really tony martignetti r e a l abila anise congratulations on being our listener of the week oh, i’m glad you’re with me. I’d be thrown into noma phobia if you called me with the idea that you missed today’s show the agitators donorsearch retention. Roger craver is the agitator and this book is retention fund-raising yeah, strategies to help you keep the donors. You’ve got that originally aired on april tenth, twenty fifteen and you’re content strategy what should you create for the communications channels where you are active? How do you stay consistent with ambition? Who’s responsible brett mayer is with think shout and katie caress from the humane society just later fundez that originally aired april seventeen twenty, fifteen, twenty two non-profit radio on stanford social innovation review responsive by pursuing full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com, and by we be spelling super cool spelling bee fundraisers may be a spelling dot com here is roger craver with the agitators donor-centric i’m really glad that roger craver, the agitator is with me. He’s, the agitator at the agitator dot net he’s been shaking things up for a long time in big ways. He helped launch organizations like common cause greenpeace, the national organization for women and amnesty international. Damn that’s impressive. His book is retention fund-raising the new art and science of keeping your donors for life published by emerson and church he’s at roger craver on twitter and right now he’s on non-profit radio welcome, roger craver. Thanks, tony it’s. Great. To be with you, it’s. A pleasure, it’s. A real pleasure to interview the agitator. I love that the agitator that’s cool like, thank you. Did you think about the anarchist? Did you consider that or no it’s? No, i don’t need that much chaos. I think they’re stirring things up in agitating ways. Good. Okay, that’s sufficient? I understand. Um, why was there a need for a book called retention? Fund-raising? Well, for the last ten years, possibly fifteen years american non-profits and european non-profits have been basically losing mohr donors than they’re gaining. And that is that is a real problem, not only for the present, but for the future. The history of fund-raising before then was the donors were fairly easy to come by, and the cost of acquiring them was relatively inexpensive. And so there was a sort of burn and turn mentality. That so what if we lose, the donors will will get new donors and simply replaceable that’s not possible anymore. And so people who are caring about their organizations future need to be caring about holding on to the donors they have. Early in the book, you cite a twenty thirteen a f. P association of fund-raising professional study that says that ah, a few things, but it starts with flat fund-raising every every hundred dollars raised from new donors was offset by one hundred dollars in losses that’s, right? And it got worse. It got worse in two thousand fourteen, it was off by one hundred six dollars really way are going the wrong way. Um, and then also that there was negative growth in the number of donors for every hundred dollars for every hundred donors acquired, one hundred seven were lost. That’s, right, that’s, right. Pretty a pretty frightening statistic when you couple that with the fact that the number of non-profit has grown enormously in the last thirty years. It’s grown from about six hundred thousand to a million. Five hundred thousand non-profits so many more non-profits chasing far fewer donors. That, in essence, is the problem. And why retention is so important, many more charities chasing many fewer donors. Right? Alright, so that is clearly unsustainable. Um, all right. So what we gonna do about this? Well, that’s, what i asked myself after after watching these statistics for a long time, i decided there there really has to. Be it empirical way too find out why donors leave on what we can do to keep them in the bowl. Yes, the study and so we set out to do and did a two year study of two hundred fifty non-profits in the united states and in the united kingdom and survey tens of thousands of donors to determine why they leave, and then what steps on organization could take to hold on to them? And that it is the findings from that study that i’ve been encapsulated in this, uh, in this book, along with some quite practical suggestions on what organizations khun due to stem this hemorrhaging, we’re going to get to those because that you call them retention winds. Um ah, finger pointing is not particularly valuable, but i’d like to do some anyway. My show, we’re going to do whatever the hell i want. Where do you think that? How do you think this problem arose? This lays a fair, lackadaisical attitude about how we treat our donors and doesn’t matter. We lose, some will gain more back where does the fault line you think? Well, it arose from the days when it was so easy and inexpensive, too acquire donors and at a time when direct response became very popular way of acquiring donors, and so they the mindset became sort of it’s it’s easier to sign the purchase order for direct mail lists and printing than it is to really worry about how to take care. I don’t owe rather casual, okay, so we consign this purchase order for an acquisition, mailing campaign or whatever, whatever channel we use acquisition, campaign and that’s easier than being interested, active and evaluating and then improving the way we treat our donors exactly, because the the reality is that treating a donor well takes thought takes work, takes planning and, uh, takes the willingness to build a relationship between the organization and the donor and that that involves a lot more than simply mailing a letter or making a phone call. And i love that we’re talking to someone who has studied this problem. I noticed a non-profit radio last couple of weeks, i’ve been saying introspection a lot this, but it just seems to be coming up with a number of guests that non-profits need to be introspective about whatever whatever subject we’re talking about. This there’s not enough it’s critical self evaluation? No, there isn’t. And one of the one of the reasons for that there’s a there’s a so called where there’s a horrible jargon term called brett best practice. Okay, what in the earth best practices are? I don’t know and i’ve been doing this for fifty years, but people latch onto that term and they most often compare their organization with other organisations and say, well, if we’re we’re doing about as well as the other other guy, so we must be using best practices but that, you know, there’s, no interest, thie other the other organization might be doing it badly. You can’t you can’t just say that we were consistent with others they maybe, maybe underachievers. And by the way, we have non-profit radio we have george in jail, but best practices has been used so often that i’m not even sure that’s jargon anymore. It’s dahna it’s more like cliche, but we should send send you do instead of jargon jail within you teo ilsen ugo cliche camp union are you near an airport? There’s a jets taking a knife in your back about thirty miles away but one just came over, so okay, well, maybe we’re being a zombie that kept going. It didn’t stop, right? Okay, we would’ve heard it if it stopped. All right. So we’ll put you in cliche camp, which doesn’t sound that bad joke. It’s like for minor offenders. That’s a juvenile would be in there that trade. I don’t use it. No, i don’t think there is such a thing is best practice. And i’ve been hearing state of the art a lot too. Maybe that’s replacing best practices, but there’s, just a substitution. All right, spare us and thought thought leadership we could we could talk all day about jargon jail don’t leadership. Yes, i know there’s a lot of it in non-profits and that’s. Why? Non-profit right there has drug in jail. Sometimes i let offenders off easy and other times probation is it’s harder to come by. All right, we’re gonna go out for a break. And when roger and i come back, we’ve got a good amount of time. We’re going to talk about ah, some of these retention wins that are easy to do and and had a help you build trust with your current existing donors so they don’t depart, stay with us, you’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy. Fund-raising fundamentals is a quick ten minute burst of fund-raising insights, published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals, the better way. Welcome back to big non-profit ideas for the other ninety five percent we’re pre recorded this week. I’m sorry, i can’t send ah town and city live listener love but you know that i love are live listeners so that’s out to each of you listening live podcast pleasantries those on the time shift, wherever you are, whatever device whatever time. Whenever however many days or weeks later, you listen to non-profit medio pleasantries to you and never forget our affiliates. Very important affiliate affection out to each of our affiliates throughout the country non-profit radio was hurt. Okay, roger craver. Now, how can we be sure that these retention winds are not cloaked? Best practices? Well, so he could be sure based on empirical data as measured from the responses of ah, thousands and thousands of donors. There’s. No conjecture here on my part. You know, there’s there’s, lots of so called best practices dahna where the people say, well, you know, you ought to print your thank you notes on a very high quality paper. Or you ought to get him out within twenty four hours. Or you need tio send x number of cultivation pieces with no. Asks and all that, of course, is is pure tribal wisdom, so our best practice, whatever you want to call it. So here we wait. In this study, we measured what people care most about and what they don’t care about and put it in priority order according to their responses, and came up with a way of the of isolating the seven drivers duitz that make for retention or flipside of retention of courses is attrition. And, you know, tony, all all of this is really based on apart from our empirical data there’s a lot of common sense here, but common sense, it turns out, is a fairly rare commodity. Ah, the business of building relationships, which is what donorsearch tension is all about is based on two, two things consistency and reliability. None of this, uh, listening to this program have serious personal relationships that don’t have an element of substantial element of consistency and reliability. If i if i say to my spouse, i’m i’m going to meet you at seven thirty, and i’m persistently, uh, late or early or inconsistent with that. That relationship is not goingto laugh the same the same when it comes. To your have you been talking to my wife? You’re describing my marriage? Let’s, let’s keep personalities and personal lives out of this, shall we? Alright? Well, people just translated into into the non-profit world if i if i receive a on appeal a prospect appeal let’s, say from from an animal organization and it talks about rescuing puppies and cat and i send them a contribution. And the next thing i know, i get an acknowledgement letter about the oceans and let’s save some whales that is not consistent, and i will not likely be back to that organization with another gift or if they send that acknowledgement letter and it says roger carver instead of roger craver call their their help line, and i get a rather surly or non carrying clerk, and he says, well, i may try to get to it as soon as i can and isn’t very helpful. I’m not going to go back with another gift because that’s an unreliable organization, so we have to understand that relationships are built on trust and the two pillars of trust or consistency and reliability, and therein lies the key to retention because it leads to the next element of of retention, which is understanding the donors, the importance of the donors attitude, you know, it’s it’s, not it’s, not the donors behaviour that we should be concerned about behavior in the sense of transactions giving money or not giving yeah, donors attitude that we need to care about because the organization dahna determines what that attitude is going to be by the organization’s action. Yeah, when you use organization is doing things that affect the donor positively, then the donor’s attitude will lead to behaviour that makes transaction increases the size of a gift renews the membership, whatever, whatever the desired outcome. But it’s, not the donor per se that is to blame are not to blame. It is the organization’s action that determined how that donor feels about the organizations have something that folks really need to understand if they’re serious about donor-centric we’re also talking about perception, right? How do they perceive? Perceive your organization? Is it professional? Does it care about me as a donor? Aside from all the programmatic important work that it’s doing? But how does it treat our relationship that’s, right? And that that tony that is paramount in ah, donors, psyche, no, they people hyre non-profits to do a variety of of a number of jobs sometimes is to make them feel good sometimes it’s, to enable them to be able to tell their peer group that they’re doing this or that sometimes it’s, because they want to do a specific thing, but very seldom is what is that what the organization claims that is in their appeals? Many people really don’t care that you have ten regional offices or that your ceo has appeared six times in the new york times? None none of that is important. Yet organizations just love talking about themselves, and nothing is more deadly and building a donor relationship that let’s move into these retention winds, which i’ll remind people are just reiterate these air based on empirical study, not not conventional wisdom or would just tribal wisdom that has been repeated at conference after conference. Just because one organization does it a certain way and they’ve been successful doesn’t mean that that’s going to be successful universally it’s not really lesson that’s amore that’s an anecdote? Um okay, hyre you like saying thank you? That sounds pretty simple. Why does it? Why does this need to be? Why does need to be said? Well, it needs to be said because sixty four percent of american non-profits don’t bother thanking their donors. We could start, we can start right there two thirds to two thirds of gifts or not not acknowledged and thanked you’re saying are not are not acknowledged or thank some. Some of that two thirds is acknowledged the sense of a tax receipt, but a tax receipt doesn’t go very far to build it toward building a personal relationship. That’s cold? Yeah, yeah, patane has retained this receipt for your tax advisers evaluation? Yeah, exactly, exactly so they the importance of a thank you is that it is the it is an initial step in building a relationship on we’ve learned a couple things through this study that that air quite important one is it needs to be personal, and by that i don’t mean personalized i mean, personal sounding and warm, warm of heart and meaningful to the donor not necessarily long, but it really has to be real, not we’re. We’re so happy to have received your twenty five dollars, gift, it will be put to immediate ineffective use sincerely, x y z. That is not a that is not a thank you. Rather it is. Dear tony, your check arrived. I can’t tell you how happy it’s going to make sammy who tomorrow will have not only a meal, but he will have a toy for christmas on dh so forth so it needs it really needs to connect the donor to the organization and the donor’s gift to a beneficiary in a real sense of the of the word, something as something way before you get timely there’s no automatic rule that it has to go out within twenty four hours, but it should go out promptly after receipt of the gift. Because we in the studies we we’ve done the preferential time is forty eight hours, but donors of forgiving of taking longer than that what they’re not forgiving of are these form printed, impersonal, thank you’s that just ring ring hollow. So that’s that’s the importance of saying thank you? One of the things you mentioned that i want to emphasize is that the thank you doesn’t have to be long? It doesn’t. I’ve heard this and said it many times on the show i heard it from guests. To be genuine and sincere does not require something long. No, i mean, i love you. If it’s if it’s said in a heartfelt way three words that’s an awful lot to a relationship. That’s your right. That’s it that’s an outstanding analogy. All right. Oh, and the book points out that there’s, um, resource is available around. Thank you’s. You have. Ah, there’s a thank you letter clinic at sophie, which is the showcase of fund-raising inspiration and innovation and your vory thoughtful to point out that people can lift thank you letter ideas from there, but not copy and paste. No, not copy and face. But take, uh, lisa sergeant has put that together and done a terrific job, and she she has an attic full of ah, wonderful. Thank you. Uh, campaigns in there and get inspired by it. And by all means use that. You know, shaul had a saying the mediocre borrow genius steals and there’s. Lots of good stuff on sophie that’s that’s worth looking at that will give you ideas. And this thank you. Clinic is certainly one of them. All right. Mediocre borrow and the genius steals. I’m in the wrong business. We gotta transcend the law’s a little more often, but there we go. You want us to be boring? What do you mean what’s behind that? Be boring. Let’s go back to the to the term consistency, one of the one of the realities of painful realities among most non-profits is they get tired of their of their same message, and as a result, because they’re bored. Uh, they they hyre another copy writer or the same copywriter and say let’s, let’s do something fancy or something that glows in the dark. Something different, something exciting? Well, that is that is not only a horrible waste of time and money. It’s also destructive of relationships, consistency is important and that’s what i mean by be boring. You may be tired of the same message you, mr or mrs organization of same message, but the donor isn’t tired of the same message. They they joined for that reason and they want to stay involved for that reason, so be consistent. That doesn’t mean you have to copy this same thing every time, but stay on the same themes that have produced the donor in the first place and the same the same way a good politician will give the same stump speech over and over again. She may be absolutely sick and tired of it, and the press may be sick and tired of it, and her staff may be sick and tired of it. But it is a speech that works with don’t with the voters, and it has to be given over and over again. You have a background in political consulting, too, don’t you? Yes, ideo i, uh, did a lot of work for twenty years for a number of democratic senators, presidential candidates in the course, citizen advocacy, the work for groups like greenpeace, the seal, you and others that’s all tied to politics. You’ve been around, you’ve been doing this a long time. Did you say fifty years earlier? I believe just, yeah, i’m probably older than most of the trees you’re looking at. Well, i’m in new york, so thie average tree life in new york is, i think, seven years, the street trees. So you got you got those. You got those covered, but all right, you’ve been around it. I’m in i admire its wisdom, its wisdom coming let’s. Imperially no! It’s, empirical. Wisdom it’s not anecdotal. Here’s what’s worked for me in my client’s through the decades. Okay, you want to listen to donors, don’t you? Absolutely. And here here is on area that organizations can really score against the competition and can also help themselves because very few folks in the nonprofit world design effort to get the feedback from their donors. You know, the court corporate america spends billions of dollars getting feedback. If you go on an airline, get off that airline the next day you get a survey you goto to ah, hotel, the next day you get a survey after you’ve checked out my heavens, even ihop, it doesn’t survey on the back of the receipts from their breakfast, and the reason they do this is they know that it, uh, that asking for people’s opinion build satisfaction and builds loyalty, and it is so easy to do, and it is so inexpensive to do, but most non-profits don’t do it, and they just keep the mute button on rather than listen to their donors. But by having feedback mechanisms, you can find out that your website, uh, sucks when it comes to the donate page or you can find out that you’re donorsearch vis program isn’t good, and these these feedback mechanisms are there basically widgets that you’ve been put on your website or questions you can put in your direct mail? Andi, uh, get get the donor’s opinion and, you know, twenty one one of the thing on that you don’t have to necessarily get a written response or telephone response from a donor zamir act repeat, the mere act of asking for someone’s opinion and feedback will boost retention by thirty percent. That is a significant difference. Roger, we have teo to start to wrap up. We just have about thirty seconds left, and, uh, i want listeners, of course, to know there are many more retention winds in the book retention fund-raising published by emerson and church, roger, just spend a couple seconds. Small and midsize shops have a big advantage here, don’t they? They absolutely do. And i love your your slogan for the other ninety five percent because they have a huge advantage because they can do things personally and a well run non-profit shop that pays attention to its donors will exceed return on investment by by five to ten. Times higher than the big organization. Roger craver, he’s, the agitator, to find him at the agitator dot net, and at roger craver on twitter. Roger, thank you so much for sharing all that empirical wisdom. It’s. My pleasure, and i join chelsea and your fan club. Thank you, cool, write something nice, and i’ll make you a listener of the week. Thank you again. You’re content. Strategy is coming up first. Pursuant, they have a free content paper for you. Intelligent fundraisers guide to sustaining e-giving so its forces um, intelligent. You got that? You listen to non-profit radio done fundraiser, you’re you’re either doing it frontline or you’re probably involved in it in some respect. It’s, not you, khun fast forward guide who doesn’t need a guide ever needs guidance in life and sustaining e-giving the research proves that there is a cause and effect relationship between sustaining giving and donor retention wolber roger and i just talking about you need to raise more money. You need to keep your donors that terrible attrition rate. Get it down what you waiting for? Help yourself you can learn the right way to do sustaining giving notice i did not say best practices, you’ll find this content paper. The intelligent fundraisers guide to sustaining e-giving at pursuing dot com quick re sources and content papers couldn’t be simpler. You read the paper to you and don’t make me do it. You want to be with you for an hour, go to pursue it. We’ll be spelling spelling bees for millennial fund-raising it’s a game show. Fundraiser reminds me of the gun show actually, the host chuck barris just died like a week or ten days ago gong show had the unknown comic so does we’ve been telling the got comics gene gene, the dancing machine we’d be spelling has dancing dahna show had a live band there’s live music and we’d be spelling parallels amazing between the gun show it’s the gong show plus spelling equals we’ll be spelling so you so the gun show equals we be spelling minus spelling is when you move it over, you gotta change the sign you could solve for spelling. Spelling equals the gun show minus we’ll be spelling everything else can be derived. Andi, i’m not sure about the natural log with the natural log of we’d be spelling is the video nonetheless is at we be spelling dot com natural log of we be spelling now. Time for tony’s take two non-profit video we’re on stanford social innovation review we are a podcast. Yes, sir. At s i r dot org’s now you don’t personally need this because you’re listening live or podcast or affiliate, but for everybody else, the ones who haven’t yet been born. Into the non-profit radio family, those sheep without a flock fighters without a formation, the fords without a fleet, they are the ones who confined us on stanford social innovation review check out my video that makes two videos for you to watch overviewing paying attention taking notes in my video the random dude in alexandria, virginia, signals excitement about this announcement and i look fat. We’ll find that video at twenty martignetti dot com and that is tony, take two here are bret meyer and katie caress with your content strategy welcome to tony martignetti non-profit radio coverage of the non-profit technology conference two thousand fifteen it’s hosted by antenna non-profit technology network. We’re in austin, texas, at the convention center. My guest is katie caress she’s, director of online communications for humane society legislative fund. Katie welcome. Thank you so much for having me. That’s. A pleasure. Thanks for taking time on a busy conference. Your workshop topic is content strategy one or one. What are non-profits not doing so well? I could do better at around their content. Strategy. Well, about everybody here has the intention to do much better. I think that everyone here probably is. Looking for something like content, strategy and it’s, just a matter of kind of getting their leaders, the executives onboarding really what it does is it applies like intention and focus to all of your messaging. It’s. A basic plan r the idea that your messages need a plan. A plan focused plan strategy. Yeah, sounds like it starts with goals. Yeah, it starts with goals. It’s just a good idea to start with making sure that you understand oh, yeah, making sure that you understand what your business goals are and discovering how your channel usually is websites with content strategy, but it could be anything social email, whatever making sure that those platforms have goals that are tighter business schools. So you’re avoiding this kind of like sprawl and all over nests of what happens with web sites a lot of time, and the ad hoc put this up things to be just has to go, like, right now, right? I’m taking it that could come from a ceo or a boardmember yeah, and is there someone else senior and becomes hard to say? No, exactly, exactly, and i think that a lot of people who were working on websites or other channels just kind of feel like they’re in this quagmire, right there just likes just drowning and content, and they don’t have the tools to kind of push back or, you know, carve out a better way. So what this says it’s, like we acknowledge that you’re in this like situation where you’re getting input from stakeholders who had all kinds of varying degrees of a definition of what the website is for what this content is supposed to do so content strategy says everybody from their own perspective. Everyone have no perspective, their own priorities, different audiences, and you end up with this website that kind of like pleases nobody, right? It doesn’t drive your business goals, so content strategy says let’s. Ask the question of why, before we do anything and i think that’s kind of revolutionary who worked on the web even the past, like ten years. It’s it’s, just this race to the bottom, like what you said, like publish all the things now, and this has kind of slow down let’s have a plan and it ends up like driving engagement, and it improves your brand it, you know, drives up, conversions, everything if you can kind of get the buy-in take a beat and pursue this, ok, where should we start our conversation? That was great over that was excellent. Overviewing thank you. Should we get started? Well, you should get started by, you know, finding some similarly minded colleagues, right? So talk to your team members about this current problem. Probably everybody started talking about. It i’m sure they are, right. So talk to him about this this, you know, notion that people are pursuing get the, you know, good kind of the buy-in from your colleagues and then start reaching out to people who are, you know, a little above you who could be an ambassador for you to senior leadership and work on getting that buy-in from those folks and then you just start by what you’re basically telling them or trying to get them on board with we need to be more strategic about this. Yeah. Here, our problems. Yes. And here’s, what are potential outcomes are yeah, if we can be a lot more sophisticated about, like here’s, why we’re drowning, right? He’s? All right. Driving here’s where our pages aren’t really converting people here’s why they’re not performing the way we want them go and you don’t even, like start with your business goal and then you pursue it audit we got a big hump dahna okay, just went away. Okay? Great. What that was that was the with speakers. The thie non-profit radio sound system. A cz exemplary it’s beyond question. So that came from the austin convention center. I wish i could run, i could run this convention of the way we run non-profit really agree? I don’t know these losers here. Well, yeah, but so one of the great first step to take us to get an audit done, right? And so it’s an inventory of all of your content, but then it’s the audit phase, which you’re you know, you’re evaluating page by page, and for some people, this could be like tens of thousands of pages on their website, right? Or it’s a couple hundred, you’re evaluating page by page and determining whether that content a piece of content actually lines with what everybody says your business goals are it’s a pretty serious audit? Now you gotta look at every page, every page, and obviously, if you have hundreds of thousands of pages, or if you’re, you know, a merchant’s site you’re going, you’re going to do like a sample size of those pages, right? You’re the idea is to just see, really, hell, well, you’re you’re content is performing and a lot of times that drives a conversation that drives, you know, that gives you the ammunition to make the case that we need. To make a change so an audit is key. It’s the first place to start, and then you’re pursuing just getting that content landscape kind of sketched out determining what you’re ecosystem is right. So let’s say, you’ve got like, you know, thirty things the organization works on for non-profit you’re gonna have all kinds of things somebody’s working on. So you get the executives and the subject experts to agree? Like what? Our priorities right where the organization’s priorities get really clear on that? And then look at how those priorities and those areas are kind of developed on your site. Do you have one thing that’s like this really, really weird offshoot thing? Just like favorite thing, and you have, like, forty thousand pages on it. This should all be driven by the mission. Yeah, exactly. I already should be pretty clear. Yeah, and flow very yeah, smooth from your your mission statement. Yeah, but what you’ll find. But i think a lot of non-profit especially large ones like, oh, my gosh, there’s there’s competing goals were competing priorities and competing interpretations of what that mission is all across organization, which leaves just, you know, a lot of strife in a lot of tension for folks who are, like, right in the middle of that content production system like the web editors. So, yeah, the idea is to kind of, like, sketch out what your content ecosystem should be. So if our priority right here is, like farm animal welfare, we we should have, like, the depth of that contact your sights to reflect that, and it should also reflect what the current priorities are and the tone that you should using, etcetera. But if you have something that’s just, like, really, really low priority, it doesn’t make sense for that to have, you know, take up twenty percent of the site and you’ll find that that happens a lot of times, so okay, okay, so we were going to get some early stakeholders summerlee allies engaged with us? Yeah, who then starts to develop the content strategy. So, you know, you may have someone who is a content strategist on your team, like, if so lucky you a lot of places, all right, let’s assume not. Our audience is small and midsize. Non-profit yeah, exactly, i know and i’m from a huge non-profit and we don’t have anything like that, so usually this falls on the shoulders of, you know that editorial director of a website or, you know, a director of any filler online platforms and usually going to fall on them, and it doesn’t have to be like we’re going to do all of this right now. It can be baby steps. It can be like let’s just take on one like many project and apply content strategy to it, like run that through that screen, kind of demonstrate successive that way, teo to your stakeholders and say, look how well this worked. Look how we drove results this way by applying attention and focus to this, and then you could move on to a larger things, but it always usually kind of just germinates from the web team, maybe someone else, depending on how the organisation structure and maybe someone like development or design. Everybody has a part in this, but yeah. Then it just gets not only getting the work done and turning your website. Are you platform into what you wanted to be? Okay, uh, that all sounds very simple, but there’s gotta be more to it. And we got plenty of time to spend together. So where where do we go now? Well, i mean, yeah, gosh, so it starts with the audit, you know, and you’re looking into how your, how your pages map to your goals and everything, and then you might start with, like, a section of the website, maybe a section that you i feel like the stakeholders there are going to be easy to work with, and they’re going to, like, excited about the process, and so you might start with that that that section that makes a lot of sense. Yeah, but very good to make it explicit. You got some of those early allies tell me some of their content is the place to start, you know, and don’t start with someone who are a section of your organization who, you know, it’s been kind of contentious to work with them, and a lot of people talk about how content started she’s about like therapy, right? It’s like all these relationships, because content is so personal, there’s so many people who were owning content across the organization and to them that that page that they wrote on, like horse immuno contraception is think their baby right? Like, okay, well, this makes no sense to an audience. This makes no sense to a user, how are they going to do that? So a lot of this kind of, you know, revision, work or whatever is collaborative, and you’re getting people on those teams who contribute to content and you’re all coming to a consensus on, like, what it should be based on, like what? We’ve all agreed on the goals, and we’ve all agreed on the audience, like, how can we change? And sometimes you get them involved in writing new stuff? It all depends on kind of the scope of the organization and how involved everybody wants to be, but it should be a collaborative process, and it could be merely taking, like, five pages that you took out from the audit and saying, like, okay, well, these pages are they really working for us? And so you get them involved in that early early stages so they can kind of see it don’t feel like they’re being put upon, right? A lot of this is relationship management, and so, yeah, you may take five pages and two of them make the cut on. The new site, but you’ve all worked on that together. Three the me decide to retire or, you know, you can, you know, contingency of planet, right? Like have a couple of bourbons on any composed it, but the whole thing should be collaborates. You have everybody going on the same page from beginning tend so we should be thinking also about our audiences. That’s, right, who’s, who’s consuming this content, right and so that’s. One of the first things you develop as your, you know, working on your goal, you’re also thinking about your audience. And so anybody who’s working in a content strategy, capacity and organizations should be talking a lot, teo, all the stakeholders throughout the organization who are touching that content, right? So my job would be to go to that horse. Amina contraception page owner i mean, like, why is this important to you? Tell me how to use this in your work. Would you really, really want to see this? And what do you want them to do with it on? Don’t get a lot of really, really good information out of that. It sometimes turns out to be less contentious than you may. Have thought it wass right? You’ll discover that like, oh, actually, they’re you know, they’re worked requires something different, and now i can pitch something different to them that’s more useful than like this page on the website that i’ve seen has gotten like twenty, views and past year and so it’s, just a lot of lot of talking relationship management. Um, and then once you’ve got kind of i guess that section worked on or even the whole site, then you just move on to a governance situation and actually see bret coming right here. Maybe he wants to speak on governance. Governance is actually brett’s section right? Red, you better hurry up, man. Come on. Get in here. Brett, please get in here quickly. Cause we just transition to your section. Take your lanyard off, please. Red came in late, but we can accommodate him. And actually, we were just getting to the section on governance, governance. So please put on your headset because you’ll hear a lot better and filter out background noise. And wes is going to bring you into the picture. We got everybody, wes. Alright, outstanding. Welcome. Thank you. Okay, this is brett brett. Brett meyer, content strategist for think shout welcome, welcome to non-profit radio thank you. Coming closer to the microphone, please should be within an inch. All right, excellent kitty was doing an excellent job. Hopefully you were going to join us, but we would have gone ahead without you. So i don’t want you to think that you are indispensable. Great, but you did show up at the exact right time is very good timing if you’re going to be late was perfect great governance, governance around our our content strategy what what does? What does that even mean? The governance of it governance is the plan for the plan. There are a lot of non-profits these days who are under the impression that they need to create as much content as possible, which is kind of the opposite of having a strategy so governance helps you plan who is responsible for what so you’re going to have probably a team of writers. Is that team of writers going to be able to publish content directly to the website themselves, or is it going to go through a review process? The whole thing around governance is making sure that people understand what their roles are, and setting up the map for how content is going to move from creation through publication to the public. Okay, and as we are, these are these are written this’s, a written plan, this government’s plan. Ideally, it is going to be written down. Usually it is more of a word of mouth thing, and people just have a general idea of what their roles are. We always advised that there is that kind of written plan or map of how things work, because people leave and new people come in. And if you don’t have that documentation for how things were supposed to work, it takes them a long time to get back up to speed. Buy-in like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they are levine from new york universities heimans center on philanthropy tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guests directly. To sign up, visit the facebook page for tony martignetti dot com. Duitz lively conversation. Top trends. Sound advice, that’s, tony martignetti non-profit radio and i’m gale bauer from sponsorship strategist. Dot com. Let’s, go into a lot more detail way got some time left together. What what elements you like to see in in the government governance plan let’s take the idea where it is, it is written. Yes, we try to make sure that things aren’t just happening in the communications department because everybody’s going to have some sort of content that they want to get on the website snd we talked about getting the early buy-in great. So yeah, it’s it’s kind of along the lines of a cross functional team, you have to identify who the best writers are the people who are going to create content that’s going to have meaning for the users who were coming to the website and just generally making sure that they understand what their roles are, who is going to be creating the content who’s going to be editing the content? If you have that kind of evergreen content, they stuff that is going to be kind of a permanent fixture of the website. How often are you going to go back and take a look at that content again to make sure that it is meeting the needs of the organization? Isn’t performing as well as it should be, so part of the governance is also understanding what the metrics for success are and the metro for success are going to be a lot different for the about the organisation information than it would be for, say, the blawg or if they’re doing events. An event is a very time box thing it’s going to have a ramp up, they’re going to be pushing a lot of content or information around the event, but as soon as the event is past that usually doesn’t have a lot of utility as opposed to maybe some of the about us content you want to get across what the goals of the organization is, what the organization does. You want people to really understand what this non-profit is trying to accomplish very important content, so they need to keep coming back and making sure that it’s working, writing down the goals means that they have something to measure against and they’re not just creating content in the dark. Katie, i see you doing a lot of nodding, but there’s things you like to add, i mean, the only thing i would add to that. I’m sure brett nose like you would think really addresses the idea that content is like a living, breathing thing, right? The website this is living, breathing thing it’s very different than an email that you sent out to your list, you know it has to it’s up there all the time. And so what? Brett’s talking about it’s so critical, teo to know that it’s not enough just when you hit publish, you know it’s not like a print magazine. It’s not like an email, he just sent out not even like log, you know, so that’s just the beginning when you hit publish and so this governance is so, so critical to making sure content is still performing, you know, a year from now or that you that you remember that it’s up thinks a lot of times you have a huge website, people were like, oh, that that page? Yeah, it happens to people who are, like, really deeply invested as well. It’s just e-giving huge websites going to it’s going to take over if you don’t govern it let’s spend a good amount of time talking about the measurement and the success metrics go ahead, that’s. Your that’s, your area? Excellent, yes, hyre we’ve been doing a lot of data with our cloudgood data work with our clients recently, so we know for a fact that the home page is not the common way that people come into a website anymore. They’re using google, they’re coming in deep in into the site, through social media or through what’s called dark social, the people chatting each other links buy-in on stuff that can’t really be tracked. So you have to understand that any page of your website might be creating the that first impression for folks, but the goals of the various types of content that you might have on your website are going to be different. So when we do work with clients, we try to help them understand that an event page, a page that somebody might google for. Oh, amplify austin, for example, what? We don’t know exactly what page they’re going to come into at first, but as the data starts to come in, you can see where they’re entering the site and you can help. You can come up with the metrics that are going to let you know whether or not that paige is successful, so if you’re coming into an event page with the registration, you want them to get the information about the event very quickly and decide whether or not they want to attend, and the next step from that would be clicking on the register button, which would be very different from a post on a blogger where you want them to consume the content and then probably share it. So the metrics there going to be slightly different. The important part is to recognize all the types of content and set up the different metrics that will indicate success for that particular organization, because it’s always going to be different, okay? And katie, we were using the interesting example of the equine immuno contraception paige thank, which could be a coin acquaint, contra or something? Yeah, i mean that that was so it was so benefit from governance. I would just so benefit from having those questions asked. Like, what does it mean for this page to succeed? What do you want your users to do with it? And then really, really, like, trail down and see if that’s happening. And i think that that could take care of so much like problem content on so many people’s websites if you’re just sticking to you, like, really direct, objective measurement and then there’s kind of you take away all the, like the sensitivity with that, like, okay, here’s this thing that i didn’t say like, you know, google said it, whatever. Yeah, we still have several minutes left together. What have we not talked about? Whatever i ask you that that you want to share. I like to, and i know that katie agrees with this because we’ve talked about it a little bit. Make sure that non-profits understand that content strategy doesn’t have to be just about the website, and it shouldn’t just be in the commune educations depart multi-channel it is multi channel and the development, the people in the development department who are sending out fund-raising letters that is a piece of content that is going to create an impression and if any one of these things is a little bit off message, i mean, we don’t want to get too far into the whole whole branding part. But if anything’s too far off message or strikes a wrong note with the supporters, you’re probably going to lose thumb, at least in the short term. I’m so glad you brought that up exactly whenever i’ve talked about content started, you know, a lot of people think like, oh that’s, just for websites and even this idea that content is only on a website and just like no like a tweet is content any you know, period it’s, certain pages, that’s, all content that’s why i get so excited about this top because i really feel like it has, you know, with the ability to bring everything together and it can get kind of as big as you want it to be. But that’s what that’s? Why it’s so cool? And the best organizations i’ve seen are the ones who are integrating every single channel into their content strategy and all just completely flows the same ethics the same style, same telling the same priorities and goals and audiences, they’re just really, really woven and deeply, inappropriately and it’s just like it’s cake. I love it. Brett katie knight a zai mentioned, talked about getting some allies early on and then maybe developing a mini project around some of their contents. Do you have? Any other ideas you want to add about trying to get this this team buy-in whether it’s in the early stage or or in the later stages, maybe some, maybe some departments are not as willing as others. What advice do you have there? Katie is absolutely right getting that early win always going to be important because then you’d demonstrate the success or what you can possibly achieve by having a written content strategy other than that getting that leadership buy-in early is it’s not just from the team that you’re assembling, that that’s going to be creating the content. Leadership really has to support this and understand the value they already understand the value, because we’ve been talking about branding at the non-profit technology conference for a long time, there’s a lot of companies who’ve been helping non-profits developed this brand, but the content that is sporting the brand has to be taken into account too. So it’s not a big step for leadership to take, from supporting the brand to supporting the content that is supporting the brand. Yeah, like there’s, so much overlap with just brand and content strategy is the time o que onda geun this all all flows from our mission statement, so that seems like the place to start. Katie and i did talk about that anything you want to add about that non-profits have a built in advantage. They don’t have to worry about what the for-profit companies do because everything should be coming out of their mission and their values when your values driven organization it’s much easier to develop content that has meaning than, say, one, a big company that wants to sell you shoes and thinks that a good way to do that is by showing people succeeding let’s, leave it there, all right? Brett meyer is content strategist with think shout and katie caress, director of online communications for the humane society legislative fund. Brett carry katy, thank you very much. Thinking having real pleasure. Thankyou. Tony martignetti non-profit radio coverage of the non-profit technology conference twenty fifteen austin, texas, thanks so much for being with us next week. Gail perry returns. She was just on for god’s sake, but she’s so good i’m having her back, i’m going to drive to her home in raleigh, north carolina, on we’re going to do facebook live and periscope kapin what did britain, katie just say? Be multi-channel we’ll talk about subtle to the ass. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot com. Responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled, and by we be spelling supercool spelling bee fundraisers, we be spelling dot com creative producer is quite my off. That lever, which is a line producer. Jenny mccardle is r e m and f m l reach director. To show social media is by susan chavez. And our music is by scott stein. You’re with me next week for not probably radio. Big non-profit ideas for the either ninety five percent go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s when you should be posting your most meaningful posts here’s aria finger, ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you got to make it fun applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones me dar is the founder of idealist took two or three years for foundation staff to sort of dane toe add an email address their card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were and and no two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for August 19, 2016: Your Supercharged Board & Your Content Calendar

Big Nonprofit Ideas for the Other 95%

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Dolph Goldenburg: Your Supercharged Board

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Laura Norvig, James Porter & Kivi Leroux Miller: Your Content Calendar

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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d grow a foe set if i saw that you missed today’s show you’re supercharged board dolph goldberg reveals his wisdom for keeping engagement civil, revitalizing your board committees and making your board meetings effective. He’s, the author of the book successful non-profits build supercharged boards and you’re content calendar what belongs in it? Who do you need to help create it? How do you get the buy-in and how about resources to help you? Our can do content calendar committee from the non-profit technology conference is laura norvig from e t r james porter at the end fund-raising founder of non-profit marketing guide between those on tony’s take two solitude. We’re sponsored by pursuing full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com and by we be spelling super cool spelling bee fundraisers. We be spelling dot com. I’m glad that dolph goldenburg is with me. He is managing director at the goldenburg group. Before consulting, he was executive director of an aids service organisation. In atlanta and an lgbt community center in philadelphia, he has more than a decade of fund-raising experience dafs company is at goldenburg group dot com dolph welcome. Thank you, tony it’s. Good to be on. And i have to give you a very you know, it’s, i’m not tryingto humble myself and, uh, you know, be in your in your pocket right away. But i have to apologize because, uh, when i first introduced the segment, i called you dolph goldberg, but that is not correct. Your name is dolph goldenburg. No worries at all of the common short shorthand for the name. Well, okay, well, but inappropriate shorthand. You you have it’s, like calling me martignetti. You know, there is that there is that syllable in the middle. So it’s, dolph goldenburg all right. And you were just recently married. Just last month. I wa sai wass after about ten years together, my husband and i decided to make it legal. So we had a very small wedding with just friends and family outstanding. And that was up in new england, right? That actually was indeed deep, deep south georgia. We’re going ok. Thie twin city metropolis twin. City of helena mcrae, georgia. Okay. I don’t know where i got northeast, but new england. But you are exactly opposite. A small town, georgia. Wonderful. Congratulations. Thank you. And congratulations on this book. Um, why, uh why do we need a book on supercharging boards? That’s. A great question. I have been an executive director for about a dozen years. And? And what i found is an executive director. Was that both my my work as a needy, but also the organization’s mission was was always either supported or made more difficulty because of the board. And what i found was that the time that i would invest in board development and the board would invest in its own development always paid strong reward. You have an interesting personal journey. Is tio how you came to write the book? I do. Actually, i i had been at a housing aid service organization gosh, for about almost five years or so and and realized that i was starting to have a midlife crisis. And so, unlike most people have a midlife crisis, i didn’t have an affair. I didn’t get a corvette. What i did do was i gave ten. Months notice that my job as an executive director and i planned an eight month long sabbatical and my my plan really on that sabbatical. Wass to think about what? What i had done well in my career what i had done poorly in my career and then really kind of put all of that down in terms of my lessons learned around board development and so through that door during that sabbatical, i sort of travel the world. I went to vietnam and cambodia for two months. I hiked around in peru for a month. I hide out west for a month. But between each of those trips, i would come back home. And i would work on this book, which, while it is very short, took, you know, about five or six months to write, and it has tend different zoho areas of topics of improvement for boards were only going to have to time to touch on three, maybe four depending how we go. But, you know, so the message is, you know, you gotta buy the book for the foot for the full ten. I love that message. Thank you. Thank you. All right, and and you’re you’re being very gracious there. I messed up your name. I got your wedding location wrong. We’re starting. I i can’t imagine interview it’s starting worse. But you’re being very kind and gracious, so we’ll get to it. It can only get much better now. Hopefully, i have more the facts, correct. You know, i feel like the interview’s going well, thank you. I do two. Absolutely. All right. Let’s get started. Rules of engagement. You want you want to seymour? Civility on boards? Yeah, and, you know, and and not just not just civility, stability is really important. But board have to sit down and say, what rules are we going to live? These are not the governing rules. These air, not the expectations that every boardmember should have, but they’re really you know, how are we going to interact with each other? What behavior is okay? And his not okay. And civility is a big part of that, you know? But you know, as some other examples we have all seen the boardmember who was the naysayers? Whatever comes up, they try to shoot it down and that’s not on ly unproductive for the board, but it’s also really unproductive for that individual boardmember because what ends up happening is if every time they open their mouth, people sort of roll their eyes. And they just tuned the naysayers. Yeah, this is the person loses credibility. But right now, how are we going to deal with this? Ah, this gadflies, this nay sayer. Well, so i believe that the first thing we do is we help the board developed its own rules of engagement. And so as an example, what would come out of that is, you know, being the naysayers is not okay. And once the board has generally come to alignment on that note, i did not say concensus, but actually come to alignment because, you know, if ninety percent of the board feels that way that’s probably what it should be. So, you know, so once the board has come to an alignment on, for example, may saying is not okay or, you know, or what happens in the meeting stays in the meeting, those types of things. Then when people move beyond that and kind of step outside of the rules of engagement, then the board chair or the governor’s chair can have a conversation with that person and really start to bring them back into alignment on the rules of engagement. Okay. And, of course, the naysayers air going toe may say that rule so on your your your point about alignment? Not not one hundred percent consensus, right? Right. We want to be prepared for the naysayers today. Say that they saying rule right? Yeah, i love the way you said. Okay, well, i spit it out fast. All right? I’ll tell you what, let’s, take our guy lily for a break. And dolph, of course, you and i are going to keep talking about the supercharged board, revitalizing committees and making meetings effective. So stay with us. You’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really all the fund-raising issues that make you wonder am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website. Philanthropy dot com fund-raising fundamentals the better way. Welcome back to big non-profit ideas for the other ninety five percent adult let’s let’s hit a few more of these rules of engagement. Ah, i don’t want you don’t want this to sound like a battlefield plan or something, but but ah, in fact, your first one is the is the civility rule. So this the board meeting’s should not be a battlefield. All right, working through committees, we’re going. We’re going to talk a little about revitalising there shortly, but you gotta work through the structure, right? Right. So so one of the rules of engagement the board’s often come up with is if someone has a great idea the place to bring that is to the appropriate committee, not to the full board. And then you really let the committee deliberate on that idea developer recommending agent if it’s appropriate and bring that the full board because really, the full board just doesn’t have time to deal with all the good ideas that are percolating up. Is that it? Absolutely. The the work of a bored is done in its committees and one of the one of the things that i always kind of saying, this is sort of the committee math, if you will, is that if you have got five committees that meat between every board meeting for just ninety minutes, what that means is that committee dill deliberation is seven hours boardmember can’t be seven hours long, but when you have five committees each meeting for ninety minutes, you get more deliberation and you get better recommendations and decisions coming to the board. There also is an expectation that boardmember sze will prepare for committee and full board meetings. Absolutely, you know, nothing is more demoralizing both to senior staff and bored leadership, then for board members to show up having already received the meeting packet, but not having read the reports on these financials because then, really, what happens is the committee reports are just reading what they’ve already written what’s mohr has part of that expectation not also means there’s an expectation on the staff, and that expectation is that meeting packets go out with enough lead time that board members can actually review them. I swear i’ve been to board meetings where there are members opening their their packets for the first time, and, you know, they’re there cramming ten minutes. Before the board meeting is about to be called to order, right? And you know what those boardmember often don’t realize is that it is painfully obvious in the meeting who read the meeting minutes and the meeting packet and who did not read the meeting packet it is it comes out, you’re you’re gonna be you’re gonna be you’re gonna be exposed, you might not be called out, but it’s going to be obvious, right? All right. Um, confidentiality right way got to keep the organization’s promise is close to us, right? And it’s, not just confidentiality within, like, in terms of inside the organization’s. Obviously, what is said in the board meeting does not go outside of the organization, but it all does not go to other staff. So, you know, so any staff member not present in the board meeting should also not be privy to the deliberation of the board and one more that you have rules of engagement dahna whether you have authority to represent the organization, talk about that one, right? So, you know, so oftentimes they’re our board members, i shouldn’t think oftentimes sometimes there are board members who feel that they have the authority to speak on behalf of the organisation every now and then. In fact, when i started one, jobs and executive director someone to actually find a contract on behalf of the organization, they were not a boardmember they did not have the authority to do so, and we had to find a way to back out of that contract, you know? So they also do not have the authority to individually sign a contract unless the board has voted and given them that authority. Now all these rules should be adopted by the board, right? That’s what you were saying earlier, but right, right, but and i also think that the board should sit down and see and have a discussion and see if there’s other rules of engagement that are appropriate for them as a board and again to meet these air different from expectations, you know, you know, expectations are, you know, attendance personal giving expectations are a little bit higher level than rules of engagement, right? And that’s, another part of your book expectations, i just i feel like a lot of guests have covered those, but i’ve never seen you know, we haven’t talked. About rules of engagement and and some of these that you’re talking about, like the like the civility and the the the naysaying, the naysayers way have covered those before. So i like like, this whole this also area the book, and if i could say the civility is really a very positive way of saying no bomb throwers kind of like naysayers, we’ve all seen bomb throwers and board meetings and it’s it’s not effective for the board, you have any, uh, any and any bad stories you want to tell. Oh gosh, you know, i’ve only been permanent executive director of your organization, so i don’t want to get anybody in trouble by telling that story, but by telling a story, but but i will share with you that that i have seen one board where, at every single meeting, you know, this person was completely and totally negative, not just being in a sayer, but completely and totally negative about everything and, you know, was literally throwing, you know, little mini bombs into the meeting to kind of set up disagreements between other board members and then we just sit back and watch them fight for goodness. And obviously that someone who we had to move off the board, i should say, right, right, totally negative influence. Yeah. Okay. Um, let’s go teo to our committee structure, revitalizing committees. Why don’t you want to open this when our pal you want to start with with this kind of work, you know, one of the things that i said before that, you know, really ineffective board, a supercharged board does the vast majority of its work through committees, committees will always have a larger bandwidth and a deeper bench of expertise to deliberate on strategic issues that are facing an organization is part of that one of the things that i recommend is that every committee have an annual plan, so, you know, so they know what they’re responsible for that year. Ideally, they’ll have to read a four goals for the year, but then they also say, ok, if we’re gonna have, you know, six meetings every other month, meeting one we want to cover x meeting to we want to cover something else meeting three, so so that way they’re always moving the ball forward on these projects, but they’re they’re also making sure that what? They do is in alignment with the strategic plan and the organizational goals. You said it earlier. The work of the board is done through the committees. Right. Okay, so we need our committees to be effective and revitalized. As you say in the book, let’s, talk through some of the essential committees. Just in case people are not familiar with the work of the executive committee is so, you know, so often times. And let me say that some organizations have justin executive committee. Some organizations have just a governance committee, and some have both and there’s. And depending what the structure is, sometimes there’s some overlap between those two committees. But, you know, typically what the executive committee does, is it it sets the agenda for board meetings. It it liberates or makes decisions on behalf of the board between meetings when absolutely necessary, that should not happen on a regular basis. And then if there’s not a governance committee. Oftentimes the executive committee is also responsible for enforcing expectations, you know, ensuring the committee’s air meeting on a timely manner, ensuring that conflicts of interest are disclosed and deliberated and voted on by the full board. But if there is a governance committee that typically goes to the governing committee now, just like the committee’s air setting ah plan for the year is the executive committee setting up a board plan for the year? Absolutely, you know, ideally in its first month of the year, the new executive committee wants to sit down and think about what the strategic plans goals are for the year, determine which committees can help drive those goals forward and then and then work with those committees. They developed their annual plan as well. Now off. And i think also a part of that, and this is going to bleed over a little bit latto making meetings effective. The executive committee also needs to figure out what the organization’s calendar is, including the board calendar, and make sure that that is in the plan as well. The all the committee chairs sit on the executive committee, right? And it depends for some organizations. Every committee chair sits on the executive committee and other organizations. That’s, just the officers and, you know, again, to a great extent, it probably depends whether there’s a separate governance committee or not. Okay. Okay, so it’s so. Meaning, if you have a separate governance committee, then what? You, you don’t need all the committee chairs on the board, on the executive committee. So, you know, so, so if you’ve got a separate governance committee, then you might actually want all of the committee chairs on your executive committee, because because then what they’re doing, they’re setting the agenda, and and they’re doing sort of, like, very high level board work. But if there’s, not a governance committee and the executive committee, is also responsible for enforcing expectations, ensuring disclosure of conflicts of interest, you know, those those legal obligations that every board needs to be taken care of? You probably want a smaller group of people working on that, okay, so strike three for me, it’s a good thing. I’m the host of this show because i misread that one, too, okay, sorry here, all right. Yeah. It’s a good thing. I’m in charge of the show. All right, let’s. See what else? Another committee finance. And i was finance. Is this the same as the investment committee on a lot of boards krauz investment? Yeah. So? So a lot of aa lot of boards called the finance committee, the finance and investment committee. Some board called the finance an audit committee, but, you know, but typically, especially in the smaller organizations, the finance committee ends up being responsible for the audit, for investments and everything that falls underneath it. Okay. And, of course, a lot more detail in the book. You gotta you just gotta get the book. I’m going to say successful non-profits build supercharged boards. Now the committees that we have they are they’re all supposed to be meeting in advance of full board meetings, right? You i think you recommend a couple of weeks before, right? Right. So in the in the ideal world between every board meeting, all of the committee’s need as well, because every committee is in some way responsible for goals in the strategic plan and it’s helping to drive that forward. So if the committee’s air not doing their work between board meetings, the board meetings are just honestly, no, do not do not move the organization forward is not all right, let’s talk about the fund-raising or development committee what’s your advice there. So, you know, in terms of the fundraising committee, i think it is absolutely critical that and again, this is often for small and medium sized organizations that either have did either have limited or or no fund-raising staff, it is absolutely critical that they start their year looking at actual fund-raising strategies from the prior year determining what was effective, what isn’t, or going, what, as a committee and an organization they want to do again in the coming year and, you know, and i also think it’s it is essential that the fundraising committee have a voice and what the board give get is going to be they don’t ultimately have the decision, but they should have a voice in that on that that goes over to one of the expectations of board board e-giving right, okay, right now, each of these committees needs to have a staff liaison. This is this is going to get a little staff intensive, i am i? I am all about every committee should have a staff liaison. And and really, the role of that staff person is not to run the committee, but it is to help keep the committee on track. And so, as an example of the staff liaison, would help the chair buy-in putting together an agenda and sometimes that’s a friendly reminder sometimes it’s being pleasantly persistent, which is a nice way to say kind of nag, but, you know, but to make sure that the chair puts together an agenda and that it goes out to arrange all logistics for the meeting, so is a room reserved. You know, if you normally have iced tea at your meetings is they’re iced tea there to make sure that the agenda is sent to all of the committee members before the meeting, along with any other information that they’re supposed to review. And then finally, in the ideal world, your staff liaison also takes minutes at the meeting and then send those to the chair of the committee to review and approved before they get sent out. What about the executive committee? Is the ceo or executive director? They have a staff liaison to the executive committee. So in really small, non-profits, you know, so organizations that might only have two or three staff members, yeah, than absolute. The executive director end up serving as the staff liaison in a medium sized organization where the where the ceo or executive director has an executive assistant themselves. They might task the executive assistant with that. Okay. All right, that’s, the that’s, the well we should. We should talk on touch on that that there might be a program committees also that based on your you all your programmatic work, right? And the tough thing with program committees, especially when when the organization has staff, is to ensure that the program committees are operating at a strategic level and not an operational level, and to make sure that the committee really understands what their role is in that respect. And so on example, that i that i often give is, you know, whether whether program operates from seven thirty to three, thirty or eight to four is probably a staff decision. You know where as whether or not a program measures its outcomes is a strategic decision. Okay, right. We don’t want our board meddling in the day to day operations hiring, hiring and supplies and mundane things like that that are taking away from the boards much higher and much more strategic purpose. Right? Okay. All right. Let’s. Look att effective meetings now you talked about the agenda is the importance of agendas. Anything more you want to say about about how important those are? Oh. Absolutely so to me, the real point of putting together an agenda is not just to tell everyone that’s going to be in the meeting, what will happen at the meeting, but it also forces the act of putting together an agenda forces the person leading the meeting to really think through what their goals are for that meeting and to make sure that what happened in the meeting supports those gold. I like your suggestion of putting time limits on each agenda item. I do that when i for the few meetings that i that i conduct usually i’m sitting in them, but i’m not leading them, but when i do, i like to put the time limits so everybody sees it in black and white, and i don’t know how you feel about this. I appoint a timekeeper so it’s it’s somebody different than me? I’m paying attention to the substance of the meeting and the flow, but not the exact timing. Absolutely. I always believe there should be a timekeeper in the ideal world, someone different from the person running the meeting, but the other thing on time and this is something that i’m really adamant about. Especially when there’s a call an option or if or if it’s an entire, you know, teleconference meeting is the meeting has to start on time, so, you know, so even if you don’t have a core on well, you go ahead and you get started when we when we delay the start of a meeting, what we’re really doing this, we’re punishing the people that showed up on time, and we’re rewarding the people who did not show up my welcome. What can we do without what could we do without a quorum, though? Well, so so there’s some things you could do, like, obviously you can’t take votes, but you can start to have some of those strategic discussions. So, you know, so anything that is a report out or just a strategic discussion you can still do without a quorum. You can’t take any votes without a quorum, but you can, you know, but you can have those discussions, okay? And, um, i also think that from from day one, your first meeting, you tell people it’s going to start on time and then you actually do start on time and the late comers they’re going to get the message from meetings too and forward, right, and and also share with you, especially again when there’s a call an option or if the meeting is entirely by phone. You know, i am all about the meeting starts on time, but also late comers. You hear the ding. But we don’t stop the meeting to reintroduce you, to tell you who is present, to tell you what we have already done because otherwise will interrupt the meeting three or four times. So the way i tended when i run those meetings, the way i tend to ask people calling into phone conferences late is to wait until they have something to say in a conversation, and then they introduce themselves. And so for example, they would say, this is dalton, and i want to add, and then they would essentially say they’re comment. Okay, okay, we just have a minute before we have to before we have to wrap it up and let’s leave people with the the importance of minutes in our minute. I’m starting the importance of the minutes, the committee, and it went on the board minutes, you know, so the minutes are the official record of what the committee has done, as well as what the board is done. And, you know, in the ideal world, someone from the outside should be able to read those minutes and have a good sense of the official action of the organization, as well as its goals and issues that it is working on resolving outstanding. We’re gonna leave it there. Dolph the book, thank you, my pleasure. The book is successful. Non-profits build supercharged boards, get the book there’s so much more in it than we could cover here on non-profit radio, i thank you very much. Thank you, your content calendar coming up. First, pursuant, you know who these people are? They have developed tools that help small and midsize non-profits raise the money raised the money that you need to raise falik prospector and velocity. You know, i talk about thes time after time because they’re helpful, and they’re perfect for our audience, even the velocity tool, which was developed for their internal consultants pursuing consultants, running campaigns for their clients. Well, you could get the tool without the without the consultant and that when his velocity and prospector, one that helps you manage time against goal full dashboard keeping you on task day after day, week after week toward that campaign goal, check out these tools at pursuant dot com and we be spelling spelling bees for non-profit fund-raising this is not the spelling bee you grew up with, probably because they bring in stand up comedy, there’s, dance, there’s, booze, there’s, live music. And somewhere in there, the squeezing a spelling bee and fund-raising and not just fund-raising that night, but fund-raising in advance. So it’s ah, i love this because it’s just unusual fund-raising model i haven’t seen spelling bees for fund-raising i got knocked out of a spelling. Bee once on the word lettuce, can you believe it? Let us because spelling bees i don’t know if they’re this formal, but the ones i was in you couldn’t make a mistake and i went, i said, l u e t you see, but it’s too late. I had made the mistake. You’re out out on the word lettuce killed me and the winner of that spelling bee one on aeronautics hyre like i could’ve had the whole thing, but i choked on lettuce. Ever since then i’ve only eating kale. All right, check him out. We be spelling dot com and b is b e now, time for tony’s. Take two solitude. This is important for you because you work in a giving profession. You’re even if you’re back office, you know that your office is giving. Your organization is giving its saving lives. It’s, it’s changing the world. This is this is draining, exhausting work. And you have to take time for yourself. So i strongly suggest. And i hope you did this summer. Or you will as the summer comes to a close. Get time alone. Unconnected. No phones, no text, no e mail disconnected. No. Instagram no snapchat get away and i urge you ah, a little a little jovially in my video this week, it is way beyond typical weekly videos. This one even has a cast and crew. So we need to check out my solitude video. No, a solitude with a cast at tony martignetti dot com. And that is tony’s take two leinheiser love. They will do it a little concisely this time live love going out to everybody. Who’s listening. Now, at this moment you know who you are. You know where you are. The live love goes out. It goes out every single week. Whether alive or pre recorded, the live love goes out. What follows that it’s the podcast pleasantries. I am so grateful for all the tens of that tens. Ten thousand over ten thousand not quite tens of thousands, but the over ten thousand listeners listening in that time shift whatever device, whatever time, whatever activity you are engaged in pleasantries to you and likewise affections to our am and fm affiliate listeners throughout the country, from upstate new york and outside philadelphia in lancaster county to washington and oregon and california and points in between. Affections to our affiliate listeners on the am and fm stations here’s, a panel from ntcdinosaur, and we talked about your content calendar. Welcome to tony martignetti non-profit radio coverage of sixteen ntc non-profit technology conference were in san jose, california, at the convention center, and this is also part of ntc conversations, my guests, now our laura norvig, james porter and heavy larue miller going to meet them very shortly. First, i have to shout out the inten thie ntc swag item for this interview is popcorn from microsoft, microsoft popcorn, and i have it from our production assistant, anna hannah who’s. Excellent, that this is very good popcorn. Great. We’re gonna add this to the swag pile carefully. Of course, they don’t want it disseminated across the pile and making everything oily, but i will take a couple pieces for myself. Microsoft popcorn okay. See, the closest to me is laura norvig she is a digital media strategist at tr james porter is associate director for external relations at the end. Fund-raising clolery miller is a founder, the founder of non-profit marketing guide, which is that non-profit marketing guy dot com laura james e-giving welcome, thank you. Thank you telling e-giving welcome back. Absolutely good, thank you. Content calendars and you creating communications harmony. That is your seminar topic. Uh, let’s start the star in the middle. James, what do you think? Non-profits they’re not getting quite right could do better about content calendars or maybe even just having one? I don’t know, right? Yeah, well, it starts off with just having one, but i think a lot of the the problems stem from first of all, not knowing what you want or what you need. There are a lot of tools out there and so is something that i wanted to get across. Was that you, khun? Try things and if they don’t work that’s okay, but i think one of the biggest problems is just not not realizing what you need and what what you want. And if you need something from or long term planning. You need something for data. The project management. Do you need a tool? That’s going to be everything? Or do you just need to fill in gaps with some of your existing tools? There’s a whole host of other problems. But i think step one is just really trying to figure out what you want and what your organization needs are. Okay, laura, anything you want to add at this overviewing point? Well, i know sometimes people struggle with as james said, trying to make your calendar maybe do too much and you wantto keep it simple. One of the other things people experience is getting people to actually use the calendar, so keeping it simple can help. Okay. Okay, kivi, anything for us to get us started kick us off. I think people know they need to plan, but then they don’t have time to plan, and so they run around and don’t feel strategic field too busy feel like they’re too many priorities. But then they don’t give themself a chance to stop and think. And the editorial calendar really is a way to stop and think and be more strategic. Okay, on the editorial calendar is the same, but it’s our can’t content calendar, right? Something okay, um all right, so let’s, let’s, uh, let’s get started with what should be in one? I don’t know e-giving you want to kick us off? What some ideas? What? Sharing your content calendar. So in order for it to be an editor of calendar there three pieces one is the communications channels you’re sending out your content in the second piece is the timing behind that when things are going out and the third piece is the messaging what you’re actually talking about so it’s, what you’re talking about when you’re talking about it and in which communication channels, you have to have those three things or in my mind, it’s, not an editorial calendar. Okay, james, you’re doing a lot of nodding. Yeah, i would also add to that that it’s important to also have who is responsible and who is the driver for these things and for for our content calendar anyway, because if you have a lot of people using it, you need to know who to go to jazz questions about that item who’s going to be in charge of posting. It so i think it’s also important to have that, and then i i also would add that making sure somewhere maybe it’s, not in your exact tool, but we’d like to put it in our tool is to also include your audience so that, you know, for each item in your editorial calendar who the audience is going to be, that that’s the right who the messages that particular messages for yeah, but to be very specific about it. And so we you could even do it, split it out by channels so that if you have different audiences on different channels, but the for me that it’s very important to be specific about the audience. Okay, okay, laura, anything you’d like to add about what belongs in our calendar. I think those are pretty much the basics. And then, uh, we sometimes layer on top the pushing out to social and so you could use your calendar as a tool to track so again the channels. But yeah, tracking them twitter and facebook, as well as a block poster newsletter. Okay, okay, very good. What? Yeah. So? So where were you? We’re developing a calendar. That’s got that gun, each message or each campaign? I mean, does it have has our campaigns that also has messages within the campaign? Is it? Is it that granular? I think that’s going to depend on your organization. You know, whether that’s the way you messages through a long campaign and that’s, one of the things we talked about was the long term planning. You can stretch the campaign out over time, but not that’s not gonna fit all or yeah. Okay. Yeah. And i would just add that for us, it does include every message. So for example, we had campaigner on giving tuesday. That was a video campaign, and we had a different video being pushed out every day. And so each one of those messages was individually posted on the editorial calendar. Along with what channel they were being pushed out through every day. For how long? How long before giving tuesday did you start this? There were five. There were five videos, and then the whole campaign we started when you got a tease, it let people know things were coming, so yeah, it was about about a week in total for the campaign. Okay. All right. Anything else you want to say about what belongs? What that covers it. Okay. I like the idea of making sure somebody’s responsible for each each item, right? You gotta know who to talk to without responsibility. This calendar is not goingto not going to get accomplished. Yeah, we actually go to the level of kind of the process planning. So not only who’s maybe writing a block post. Who’s got snusz edited who’s going to copy, edit it. Who’s goingto posted who? You know. So, dan, are you? There were a lot of non-profits that only had one person in their communications department. However, so in that kind of situation, you know, you don’t need to write your name on every single box, right? Well, that could be a message for the ceo. That’s i like that. Look at all this. My name is next on all this and expect me to achieve this. All right? Uh, who was involved in adopting this this calendar? Because we need to have make make sure that the organization is going to accept it. It’s going to buy-in, but they need to be a part of the process. I would think that makes it a lot easier to have them accepted, so give you let’s start with you had around, we start to get this thing well, at what stage we bring others in, right? So i think it is going very from organization to organization and then session. We did talk a lot about getting buy-in from program staff because they’re often the source of the content that’s where the really good stories come from and getting there buy-in as content creators really seeing themselves as communicators is really important, but then it’s also important to get the executive team involved because they’re the ones that really need to set the strategy for the messaging and lots of times there’s a lot of conflicting priorities, too many priorities, too much going on, really a lot of mixed messaging and in those situations it’s really up to the management team to provide some direction. But you know, those air, those air, often times for communications, director’s relationships that have to be built over time. And so i always urge a communications department to just do it, do it themselves. Do it to manage their own workload. And then hopefully over time, you’re really making it a much more organization wide tool. Okay, how does it work within your organizations? Get getting the organizational buy-in yeah, yeah, i would just say that i think you khun get people’s opinions, but it really matters the most of the people who are going to be using it the most on the day to day, those people have to be the most comfortable with it and really be the most okay with it. So, yeah, it is important to get by and from other people, but it it could also be a problem when you have an existing tool that is there already. And you have a new staff coming in and the new staff say, ok, this tool doesn’t actually work for me. So it was something that i mentioned in the session that i thought was important. Wass that to do periodic check ins. And maybe every six months, you kind of a gut check and ask the staff are using the tool. Is this tool still working for us? Do we need to add anything to it? Do we need? To consider changing it because just because you’re using it doesn’t mean it’s working. So i think it is also important to have kind of periodic check ins to make sure that it’s doing what you needed to do, okay, get laura has that work in europe? Well, that yeah, that’s one of the things we talked about in the session was was not being afraid to change your tool if it’s just not working in sometimes that’s a little hard to dio, as i was saying, we work in an orgy where sharepoint is kind of designated bi i ity but it really wasn’t working for us, so i did have a small enough content team that we just kind of went rogue, and and we’re using our own solution with trey lo and yeah, yeah, any other online resource is that you want to share for creation of your of your editorial calendar, a valuable patrol? Oh, fan myself. I’ve also used a base camp before they base camp base camp base camp has been useful and something i mentioned the session to was that i thought it was useful to for me anyway. Tohave in one place. Both a project management software and a content countering which trailer could do as well? It’s a certain degrees, you know, but and it starts getting messy when you have lots of systems and lots of tools, so the more you can integrate things or just have one tool that could do most things. There’s, no one to look and do all but that’s. Why i like to i like to base camp for having the project management and also a more robust calendar. I’ve seen a lot of organizations use google calendars very successfully because you can layer them what you can do with sharepoint too. But it but there could be so you could have separate calendars. But then you can have a view where there rolled up and you can see all of the calendar’s together. So maybe you have, you know, one of your silos if you have a siloed organization development or something and maybe program staff and they’re each working on their own calendar with either ideas or post there actually writing and then the editorial staff could see them both together. Get a bigger picture. Okay, xero the conflict points right cd you. Have too much content, too little. Yeah. Okay. All right. Where else should we go with with our content calendar? You know, we have ah, good. Another ten minutes or so together. What? What else should we be talking about? Well, i definitely think in this session, the buy-in was still a big issue. I don’t know give me waited like audience members were having trouble with having getting buy-in yeah, what? I think that was a big one, as well as the too many priorities and not enough strategy. So, you know, i really encourage people to just do it themselves if they’re not getting direction on what the limited number of messages should be or what the strategy really is. I say go ahead and you decide is the communications director and believe me, you’ll get feedback if you do something, they didn’t like it but it’s better to go ahead and provide some of that internal leadership from sort of managing from the middle, then to keep kind of floundering around. Yeah, and i think it also can be very tempting to say, okay, we have this editorial calendar, um and that’s our strategy, but it’s it’s not having editorial calendar isn’t a strategy and of itself, so we did talk about long term planning and needing that strategy, so the editorial counter needs to be informed by a strategy, but i think you can fall into the trap that you have the editorial counter, you’ve put everything on it, but then you forget about the strategy, okay, it’s, when you go over and you do the strategy and it doesn’t match with your editorial caldnear calendar, i think that was that was a problem that that came up in, that those two things don’t planning and strategy aren’t always hand in hand, and i would also just add that there was a fair amount of angst in the room about people feeling like planning than miree resulted in this rigid system that they couldn’t then produce any timely content within on. So, you know, what i always tell people is, you know, practice the rule of thirds, so a third of the calendar should be original curated content. Another third is you repurpose ing your original and curated content, and then you leave a third of your calendar open because, you know, stuff is going to come up, you may not know what it is, but something’s going to come up, so don’t over plan, but make sure you do have strategy built into that original content in that third in the in the repurpose content in that second, third, ok, yeah, that’s, really important. So i used to work for the international rescue committee, and they deal with man made and nature made disasters. And so you always needed to have that flexibility in your calendar. So even if it was a big women’s themed campaign in the spring that you have been planning for six months, you need to be able to have a little bit of room within that messaging to be flexible. If a tsunami happens or an earthquake happens or, you know, there’s, famine somewhere you need to be able to quickly pivot. Teo needs that. You need to react you right away without jeopardising everything else that you’re trying to get accomplished and a good content calendar. As katie said, we’ll leave room for those things. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger, do something that worked neo-sage levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profit to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. I’m christine cronin, president of n y charities dot orc. You’re listening to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. How do you deal with the case? Where you’ve you’ve got your calendar on dh? The organization is not respecting it. Maybe i don’t know if this is just the buy-in but, you know, other other other teams are saying no, no, no, i need this now, you know, or or some some something comes up from above that comes down from above that is now impinge ing on your ability to keep up with your own calendar, you know? But you respected my calendar when i showed it to you six months ago, and now you’re ignoring it for this other administrative thing or for this program problem or this fund-raising problem. But what you you dissing my calendar? What? What do we do? Stop dissing might stop beating up my calendar. Whatever you do, laura. What? Teo? Well, i think one of the things we talked about was showing people the process of what it really takes to roll out communications to kind of push back on that last minute. Itis because there is a process and it needs to be followed. So unless it’s an emergency coming directly from the ceo, you know, like step off, i can’t make that a priority now waken talk later. I mean it’s a process of education. So gotta make yourself heard. Yeah, i would agree with that. I think the mohr outside players can understand how much times something takes, how much time it takes it posa blogged, or to edit a photo or something that they the constant calendar maybe doesn’t do a great job of articulating that. Like how much lead time you need? Sure, it doesn’t get x product up, so it might be very tempting to say oh, well, you’ve got this big, you know, forge a hole between item one and item to let me put something between those two. And no, i need those four days to get item to done. So i think the education that you have to be able to say no and i need the four days i cannot do that. Otherwise item two will get done. So i think content calendars are not good at that. So that’s where the education piece comes. And james, you also talked about reinforcing it in face to face meeting. So if you have, like, a regular staff meeting where you khun very quickly go over the calendar, then it’s it’s going to start to become more clear. Okay, make it public office. Oh, yeah, we we go over. So we have ah, communications meeting once a week. And as part of that meeting, we review the content calendar with somebody from our program’s staff is balls that they’re aware of what’s going on? Sometimes you do need to check what’s in the plan right now. So i think in those situations, you just need to be very clear and articulating the trade off. So if you’re going to bump something, you’ve been planning for something that’s more timely. You need to actually say hay. We’re bumping this thing way, rescheduling it. Or are we completely throwing the work out? There’s an implication here? All right. And there is no plan for this reason, right? There was a purpose for this. And this is what is not now going to be fulfilled. Right? And sometimes you can use it later. You know, if it’s more sort of evergreen in nature, you just bump it down a month. Other times, you know, it’s lost work. But those were strategic decisions that you have to make and that’s where again, having some executive understanding of the communication strategy is important to help the communications team really make good decisions in those situations because they do come up all the time. All right, when are our boundaries respected? Right? Yes. Like i said, stop dissing my calendar. All right, so you guys spent the you all spent a lot of time, uh, in your session. What more should we be talking about? We’ve got another, like, four minutes for five minutes. What else? Whatever we talked about or what more detail maybe about something we we didn’t cover in sufficient detail. Come on. How’d you do ninety minutes together? What would you do for ninety minutes? Well, we turned it back on the audience quite a bit and had them tell us more about what the challenge is, where they were facing so and then you want share some of those challenges that we haven’t talked about? Yeah, short for detail going. You know what? One of the one of the challenges was also just time straight up. We don’t have enough time. So something that can can happen with a constant calendar, which i mentioned. When i was talking with then you have to schedule into your schedule the time to put things on the content calendars, it becomes another task on your list, you know, there’s another half hour of my time when especially for non-profits i don’t have a huge communications staff, it almost seems like it’s, just another thing that you have to do and there’s only two of you and you need to get everything else done. Anyway, i was thinking even just one yeah, i know we had a lot of people we did a little poland said, how many of you are our team of one? And you’re like a third? Yeah, of people who are just by themselves on, and so i think time was a big thing, but but i think that it content calendar can actually give you back some time, because if you’re it helps you plan longer term, if you’re going to use it that way, and so you, then you don’t have to constantly be thinking, well, what am i turning out next week? What am i posting on facebook on friday? Because of, you know already you’ve already done it, so yeah. It can it can take time to do, but it can also make you use your very precious time better than you would without it. All right, so you think it’s worth doing it for the one person short? I think it’s worth it for the one person shot because it just kind of keeps you accountable for what you’re doing rather than every day saying what my posting today, you know, one of the things i shared was that i originally used to do a lot of winging it, and i had a certain kind of a siri’s of facebook posts that i wanted to do, and every monday i was sitting down and thinking of one, and then when i kind of laid it out in a spreadsheet is like, you know what? I can plan like ten of these and schedule them in advance, and now i don’t have to think about it again, so thinking ahead in a calendar kind of way, actually, it did end up saving me time. Good is it worth if you don’t feel you can put every you know, every facebook post into account encounter having you’re bigger, you’re bigger items. All right, we know there’s gonna be a press release required for this announcement, and we know there’s going to be something coming out of the board of trustees meeting and this month, you know, so maybe just putting the biggest items there, you know, maybe not the day to day at least you got something down, right? You got a framework give me to work from yeah, so like a lot of people will just do their block post in their email, assuming that they’re going to repurpose all that into social and so they don’t talk about every single thing they’re going to talk about on facebook same thing with video that tends to be a little more production heavy, and so you’re doing video. You kinda want to treat that almost like a block post in terms of the production schedule to give yourself the time to do it, but you’re right, there’s bigger chunks of content are usually what goes on the calendar, and then a lot of people just sort of in their daily work process. No, that that’s going to go out on facebook or twitter, what other social channels are using? Okay, all right, laura, why don’t you wrap us up with final motivation? Why this is worth doing well, it’s going to help you see the big picture and it’s going to help you navigate your daily to do list a cz well and i think it’s just going to keep you more confident that you’re staying on task and hitting the themes you want to hit for your communications. Okay, thank you very much. Laura. James givi. Thankyou. Thankyou. Tony there. Lord norvig, digital media strategist that e t r james porter, associate director of external relations at the end fund-raising guide and also author and you’re listening to tony martignetti non-profit radio coverage of sixteen ntc thank you so much for being with us next week. Design on a budget and communications mythbusters. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot com responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled pursuant dot com and by we be spelling supercool spelling bee fundraisers, we be spelling dot com. Our creative producer was claire buyer off sam liebowitz is the line producer. Gavin dollars are am and fm outreach director shows social media is by susan chavez. And as music is by scott stein. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. Duitz what’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones. Me dar is the founder of idealist took two or three years for foundation staff, sort of dane toe add an email address their card it was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dno. Two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony, talk to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just put money on a situation i expected to hell you put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for June 3, 2016: Managing Up and Content Creation & Curation

Big Nonprofit Ideas for the Other 95%

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Monisha Kapila & Stephen Alexander: Managing Up

Monisha Kapila returns with a ProInspire alumnus, Stephen Alexander, to explain how to manage your boss to boost your career. Monisha is ProInspire’s CEO and Stephen is program manager at Exponent Philanthropy.

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Meghan Murphy & Lacy Baugher: Content Creation and Curation

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Learn what content will move and inspire your networks and how to empower your internal creators. Don’t be afraid to take risks with your content. Meghan Murphy is head of marketing and community at HandUp and Lacy Baugher is interactive content producer at WETA. We talked at the 2016 Nonprofit Technology Conference.

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. We have a listener of the week, herbert salaam he followed me on twitter and said, i follow your podcast thanks for all your hard work. It really helps non-profits herbert that’s why i’m here that’s why i produced the show week after week, day after day slogging through, but i love it i love non-profit radio herbert salaam, thank you so much for your support for loving non-profit radio and congratulations on being our listener of the week. Oh, i’m glad you’re with me. I’d be thrown into high pope isis if you pressured me to understand that you missed today’s show managing up monisha ca piela returns with a proinspire alumnus steven alexander to explain how to manage your boss to boost your career monisha is proinspire sze ceo and steven is program manager at exponents philanthropy and content creation and curation. Learn what content will move and inspire your networks and how to empower your internal creators. Don’t be afraid to take risks with your content. Megan murphy is head of marketing and community at handup and lacey bagger is interactive content producer at w e t a we talked at the non-profit technology conference on tony’s take to be an insider sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com, also by crowdster online and mobile fund-raising software for non-profits now with apple pay for mobile donation crowdster dot com i’m pleased to welcome monisha capella and steven alexander monisha is founder and ceo of proinspire. Helping individuals and organizations achieve their potential for social impact, she’s worked with the likes of care and the clinton foundation in january. She was one of the chronicle of philanthropy is forty under forty she’s at monisha ca piela k, k p i l a and proinspire is at proinspire dot or ge and at proinspire. Steven alexander is an alumnus of the managing for success program at proinspire he is program manager at exponents, philanthropy, exponents, philanthropy, dot or ge working with philanthropists to leverage their resources and amplify impact, he chairs the board of washington, d c’s young non-profit professionals network he’s at s a l e x a n d e r welcome monisha welcome. Steven, thank you. Thank you for having a pleasure monisha managing up. Why is this ah, challenging area for people managing up is probably one of the most important skills that people need for success over the course of their career, whether they’re in their first job or they are an e t managing up to their board on and it’s really about how do you develop a good relationship with your boss? Uh, there’s research that shows that the number one reason people leave their jobs because of their managers and the idea of managing up empowers people to manage their managers to make a more effective relationship. Um, so we have all of our programs we always hear from people it’s one of the biggest challenges they face, and even someone who has a great, really ship of their boss typically finds actually thinking about how they’re managing up can help them to be more effective. Wow number one reason that people leave jobs, okay, that google done some really amazing research on what helps the pretension of employees. They look at all the data on their employees, and they looked at how much of it was tied. To tenure and promotions and teams. And the thing that they found consistently across the company was it had to do with your relation with your manager, steven, you find managing up a challenge day today? No. That’s. What? I like to think i’m getting better at it. Uh, particularly for younger managers, newer managers on younger employees. That could be very difficult to have that perspective. And perhaps, but you put yourself on the other side of the table. Imagine what that might be like. Yeah. That’s always hard to empathize. What? Where you in? In the organization at exponents philanthropy. Oh, in terms of where i sit on the orc chart, i’m towards the bottom there when i started off, actually, i was, uh, not only the youngest employee, but also the at the lowest level on. So for an organization with about twenty staff, uh, it could take a while to figure out how to navigate that god. So currently i’m well called mid level. Okay. All right. We obviously still have a boss. And now, yeah, but now you have reporting people, people reporting to you, actually don’t i i actually ah, managing a program that’s. Where the young non-profit professional network comes in, right? A tremendous training ground where i actually can manage people and bring those experiences back to explode. Okay, okay, and so in the future, you’ll be able to help people managed the help people themselves manage up when you are their supervisor. Absolutely, i would think so. Okay, alright, cool. And, uh, is this something that you thought about as a problem area before you went to the managing for success program? You know, i think i felt it. I’m not sure i fully realised in my head, you know what it was i was experiencing? I could feel that tension in the room with my boss, and i wasn’t sure why i was there. I was pretty focused on myself, right? And i think, yeah, the proinspire experience and certainly others as well, open me up to the possibility of oh, hey, there’s, there’s something else going on here that i could i could really take control of, yeah, so you felt it, but you weren’t around you weren’t sitting around saying i need to manage up better no, and i didn’t have the language either, right? Right money shows. That pretty common people feel it attention with their boss, but they don’t know what the difficulty is. It is, and i think there’s also a common perception, which is that your manager should adapt to you. So people sort of being my manager should understand how i work, and they should manage me well, and if they don’t know, that could be frustrating. What managing up really is about is, how are you understanding your manager? How are you adapting to them to make it a success? Oppcoll relationship? I wonder if i had gone through the managing for success program if i would still be working for other people? I don’t know, i find that go ahead, what were going to say potentially, you know, i think one of the things that can really frustrate people is feeling like their manager isn’t very effective. Um, and one of things we hear from managers that can frustrate them it’s feeling like the people who work for them aren’t good at providing the information or communicating. And so managing up to make a big difference, i feel like i could never work for someone again. I mean, i’ve had my own business now for thirteen years and the show and everything. And ah, i think i just think i would be a terrible employee. I don’t think anybody would hire me. I would not. I would not hire me. I definitely i would shoot myself in the foot in the interview. I i would come across his. I’d be too much. I looked a highlight that left when she made about adapting to your manager rather than them adopt into you on something that took me a while to come around to that idea. And once i did all the sudden it opened up so many doors for me. I really understood what i could do in that relationship to improve it. How it better communicate with them. Um, i realized that, uh, that responsibility, latto and that was with me, right? Not necessarily. With them, they’ve got eight, nine other employees to worry about it. Well, yeah. And tony, into your point about whether you could ever work for someone again. You know, as a consultant, you probably are doing a lot of managing your client on. So i think it’s actually a skill set that we all need. No matter what role that were in yes, you’re right. Of course i do, but i don’t have to see them every single day. I just trust me, i would not hire myself. I’d be a bad employee. Plus, i always want to good vacation days. I mean, i always want the week between christmas and new year’s even just being the new employee a you know, i insist. So there’s a lot of there’s, a lot of struggles, but we get a little personal but that’s okay, it’s me, it’s me doing it. Ok, we’re gonna go out for a break. We come back, stephen, i want to explore that a little more on with you two. Of course monisha adapting to your manager. Stay with us. You’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive. It tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals the better way. Duitz welcome back to big non-profit ideas for the other ninety five percent, steven let’s explore the solemn or how did that help for you up and make you more comfortable with the idea of you adapting to your manager? Sure, i think critical of his process, there were there were two things one was working with the coach really hearing from someone else, the perspective that i was throwing out there in the world, the ideas that i was throwing out there in the world and how i was communicating those just hearing someone else on doesn’t have to be a coach. It could be a significant other it could be someone else that’s close to you hearing, repeating back some of the language that you’re using, perhaps in different ways. It really offers you perspective on how you might be sharing those things your your bus and how that might be playing into very specific parts of the ship monisha having somebody objective, that’s, that’s, valuable, it could be really valuable. And you know, if it’s a coach or steven said it could be a friend or someone else but sometimes just having people remind you people can get caught up in thinking about their boss isn’t like them, or they don’t like their boss and actually just having people remind you that that person has their own set of needs and priorities. So maybe they’re not following up on the request you made or giving you the feedback you ass for, but it may not be because of how they feel about you may be thinking about what are all the things that they have on their place. Stephen also made excellent point. You know, his manager had nine people reporting to him. So it’s impossible for the for the manager to adapt, teo each of them? Yeah, you know, one of our rules of managing up his own execution of the relationship, so really to manage it? Well, that means you are responsible for scheduling, checking with your manager for putting the agenda together to make it. I’m sure you’re asking your manager for what you need health on, because the fact is that most managers have way more responsibility than they actually have time for. And if you can do a good job of trying, teo ease their work load, they will really value you, so recognizing what are some of the things that are prayers for your manager will help you manage up better. Stephen, you have anything to say about that? Some of the practical ideas? Absolutely. I’ve actually i’m sitting here what they work sheet at monisha introduced metoo proinspire this managing up selfish doesn’t work sheet. Honestly, a soon as i thought i knew this had the power to change the relationship. But i had currently with my boss. Uh, it has questions like, uh, how well do you understand your manager? How did they prefer to receive information? How do they process information? So while i took up her stab at that really jotting down things oh, you know, i think she prefers you. Now i think that she likes to have the operation advance. What the manager of the program actually encouraged each of us to do was to go back with this worksheet. Stick with your boss and ask these questions. And it was incredible how open she wass she had been asked. Know what motivates? You know? What are you trying to accomplish? And what do you afraid of? She shared that information. I think the biggest revelation for her, wass no, i haven’t actually articulated that too many of my employees. So even a year later, i’m still hearing her now share those things geever join excellence. So it was like you sort of trained your manager to be mohr sharing with the other people who report to her about what her needs are basically isn’t that interesting? It’s funny, that wasn’t my original intention, right? Uh, in my written original intention was really to improve our relationship one on one, and then that really, er but she took it to the next level very much. I appreciate that. Yeah. Monisha you should charge extra tuition to stevens stevens. Direct report. Yes. Uh, the other thing i would share is there’s actually a great article from harvard business review about ten years old, but called managing your boss and it’s. Probably one of the first sort of classics that created the whole idea of managing up. And they have a checklist in there. So anyone who’s listening can just google managing your boss? Harvard business review went find that article. And those questions that cubine mentioned there’s. A set of those toe actually sit down with your own manager and have that conversation. Excellent. Okay, i love resource is like that. Um, steven, that is a great story you got. You got another story about your success in doing this or or maybe even a challenge in doing this, please? Yeah, absolutely. I think. And i think this, uh, well particularly resonate with younger folks as they’re entering a field trying to establish themselves for a long time. I bounced from job to job from culture worker, organization and different culture teo other cultures. And so when i came to exponents philanthropy, what i didn’t realize that time is that i had a pretty fixed mindset. If you’ve read the book, mind that you might be familiar with language fixed and growth, i wanted to prove myself i want to prove my words, my talent dahna with the with the knowledge that that could lead to long term employment. And so because of that, i didn’t put myself on the other side of the table. I couldn’t i was so focused on, uh, improving myself, i suppose, but not from the right perspective. And so, as i grew as i worked with the coach as intern was introduced to programs like this, i came around to this idea, and as i talked with my boss and she said, frankly, after promotion, we need to focus on the work now that helped me did it and say, uh, you know what i think? I think she’s, right? I think i need to put the organization first and simply doing that and really dedicating myself to owning my job and figuring out how to do it the best i could. It opened me up to all learning on the other side. Awesome, huh? Money. Should you mentioned earlier? The myers briggs assessment? How does that play into managing up? Yeah. So myers briggs is personality assessment. And, um, it’s pretty popular to actually find free versions online, but the idea is really understanding people’s preferences. So the most famous part of myers briggs is, are you an e or an eye extra vert or an introvert and something teo think some typical characteristics, for example, of extroverts is that they liked teo talk aloud. They think by talking aloud and introverts tend to want time, tio think to themselves before sharing ideas so that actually can have an important role in managing up depending on what type of preferences your manager has, you might have a manager that they’re going to want to see something in advance so they can think about it before giving you feedback. Or you might have a manager. We’re just going to sit there and real time discussed everything and brainstorm. So myers briggs is a great tool, not just on the extrovert introvert, but are they big picture detail oriented to really start to get to know what the purposes of your manager and how are you asking them for the support you need in a way? That’s going teo tied to what they’re looking for. Steven, you want to tell us whether you’re ah ee? Aye or big picture detail where you fall in myers briggs quickly. Well, a credible line e i e i can bounce back and forth. I’m definitely big picture. Okay, i’m up straddling the line i would think that’s good. You play both sides. It’s been interesting, teo to shift every time i originally saw myself as an introvert. One of his younger, uh, extra vert in my early twenties, for sure. And now i think with all this self reflection it’s really taking me back, teo, see myself in a different way. Cool. Okay, and big picture. And how old are you? I’m twenty eight. Okay, now, how did knowing where you fit in the myers briggs? How did that help you out in managing up? Duitz it certainly helped me understand how it might be communicating information. Now i want to receive information from others. I think it helped me just take a step back and look inside myself buy-in verified perhaps the few things that i wasn’t so sure about that i don’t have a great example for you right there, okay? And you can share one of the things that we hear a lot. Sometimes people feel like they’re managers are micro managers, they want to get too much into the details, and actually it could be sort of a preference difference that if the manager is someone who’s more detail oriented and the person is working for them is more big picture, and maybe that the person is not providing their manager enough details to hide to their preferences. So that’s an example that we see a lot where really understanding what? Are the things your manager looks for to help them process information can help you provide what will be most effective. So do you do? Do you have students? Participants do the myers briggs assessment on their boss or of their boss. So we have them to myers briggs for themselves, and then we actually have them think about what they think it might be for the broth or to have a conversation with your boss to find out. You know? What is their meyers break? Okay, steven, did you do that part when you were having this great conversation with the woman? We didn’t get as far into that part? No, no complication part for sure. Okay, yeah. Okay, i would say one of one of the teams overall that we talk about managing up is communication. Steven said people typically underestimate what their managers i need to know and what they do now. So there’s often this assumption of like, oh, i don’t need to tell my manager that. Or maybe they think their manager already knows something. And particularly when it comes to a bad news. Sometimes people are hesitant to tell their manager stuff too soon. But what we really recommend when it comes to managing up is just over communicate and really be forthright with good news and bad news. It’s better to let someone know that there may be a problem on the horizon, then to wait and see what happens and spring about them at the last minute. You know, very interesting that we believe that our managers know and need to know more, then they actually do yes, well, and if you ask a needy, they will definitely say that they feel like people don’t tell them a lot of staff. Um, so i think there’s a perception that people who are more senior know everything that’s going on when they don’t actually feel like they’re in touch with all those stuff is happening, okay, what could be such a critical conversation that have with whoever you’re reporting tio down and talk about how much information would you like on and then ask again, make sure to ask again because they may not tell you exactly what they really are feeling? Uh, so if you check in along the way and i provide enough information, do you understand the process low enough? Would you like me to provide more? And that gives you an opportunity to really tweak your style overtime? Okay, avery smart, and so so you’re not just doing this in one discreet conversation, but as you said, checking in overtime about about these things, too it’s a relationship, you’ve got to keep working on it. All right, excellent. Excellent. Um all right, let’s monisha you have cem cem rules about managing up. Why don’t you, uh, why don’t you start with the one about your manager committing yourself to manage his success? Yeah, so the number one rule is that you want your manager to be successful because if they’re successful, you’ll be successful. So the number one rule just commit yourself to your manager success and that you want to do your best to help set them up to be successful. What if? What if your your what if you’re an introvert and you’re on? Not like stephen, you know, close, but borderline, but you’re an extreme introvert and your boss is an extreme extroverts. Are you doomed? No, i don’t think so at all. You know, i’m a pretty strong extra burr and i’ve had people who work for me, who are introverts? And i remember one of them actually sitting me down and you know, i you know, i’m an introvert, and i like to take my time to processing. So, um, you know, the way i work best is if you want me back on something, if you could give me some time to think about it, um, i’ll come back with much better information that i feel i could do right in the moment and that’s just triggered for me like a new awareness. What a great way of heard a manage up to say like, this is something about me she also, you know, was doing her best to, um, adapt to my style and know that when she was giving me things that i would want to process out loud so she might give me something, and i wouldn’t review in advance. But when we were sitting down and talking to it together, i could really give her a lot of feedback on it. So i think you could have a great relationship with an introvert. Extrovert. Okay, steve, steven, you mentioned committing yourself to the organization’s success. What do you what? Do you? How do you commit yourself to your manager’s success? A manager? Yeah, well, first, i think i’ll sit down and try and understand what it is she’s trying to accomplish. Yeah, and i’m a big picture thinker, right? So i’m going to sit there and think, ok, what this ways that i could support that directly never roll. In addition of that, how can i help her build relationships, perhaps down the road? How could i strengthen relationships on our team? So that’s that’s not necessarily something she has to focus on for me, it’s very conversation driven i’m someone who loves to take the time to get to know all the fix working, and hopefully that helped her move along and in her in-kind anything else you want to add about your manager’s success? Monisha um, i think the other piece is finding the right balance, so you don’t agree with everything that your manager’s saying you’re asking you also not just fight about everything. So, um, committee yourself, commander, success doesn’t mean necessarily just being a yes person that’s really, that you respect them and that you want them and the organization to be successful, okay? How about the one about? Oh, you touched on this a little bit of owning the execution of the relationship we have there’s a couple things that are really important here, so i think one is really taking responsibility for the time you have is your manager. One of the biggest complaints we hear from people in our programs is their managers don’t do regular check ins with them, and you can take ownership of keep continuing to reschedule those and ask for those, um i know one of our fellows one’s had her check and rescheduled for three months, but she kept rescheduling it, and and then it happened, so making sure that your manager knows that you were still going to continue asking for that. Ah, and then when you do meet with your manager making good use of their time, so whether you’re in person or on the phone, sending them an agenda in advance and using the time to talk about issues or risk about the things that you’re working on together, you don’t have to use that time as an update or stuff that could be done over email. But what are the things that you really should be talking about and you could do a great job managing up by actually thinking that through the dance and the last thing to own execution of the relationship is really be dependable and build credibility. And so whether that’s sending drafts or things for your magic to review and to be honest about your capabilities, if your manager’s asked you to do something that you haven’t done before, you can let them know i haven’t done it before this time going to approach it, but it’s a way to really strength in that relationship. I love the idea of you providing agendas for your meetings with your boss. I don’t i don’t think that’s too common. Yeah, yeah. And i think it’s a great technique for managing up it’s also a great technique for managing down. So managers should ask for that. A swell as people should provide that for their manager. Steven, how about you, what’s your experience around around all these strategies that monisha shared? Oh, the agenda. Studying is definitely an expectation. Had excellent philanthropy, that’s. Something that is owned. Bye bye. The employees by the fix that are coming to this supervisors. That need it. We’re setting the purpose. We’re making it clear what that process is going to be for the conversation. And again thinking, how do we use this time? Most effective way? Yeah. Is that something you brought there or it was already in place? The agenda? You know, i think we have to think the management center for that they’ve got a great template. Actually, i don’t know if it’s available on their website, it might be worth reaching out to someone there to see if they share that. And where is that? Where is that stephen? In the management center, i believe. Based in washington, d c in washington, d c that one on one. Check in. Okay. Okay. Monisha, we have just like, a minute. A half or so left. You want to see a lot of communication? Yes. Um, this is the area where i think if people look at one thing they could do to manage a better it’s. Really? To think about how they can communicate effectively, how much information they should be providing what’s the best way to communicate with their manager. Think stephen mentioned. Is it? Email visit in person. Um and asking questions when your manager asks you to do something, part of the communication is asking questions. I understand what you’re doing as well. Demonstrate your thinking, you know, sometimes the questions will push your manager to think about things differently, so i feel like communication is probably the one area it’s someone to focus on managing up that they can really dio steven, i’ll give you the last word just about thirty seconds. You everything you’ve said has subsumed in community goodcompany cations yeah, that’s the foundation for that relationship. From my perspective, i’ll have to side with monisha on this one, uh, be more open you could be in your communication. I think the stronger the relationship could have particularly important things, uh, with any given, mission driven organization, or those two really embrace that and be as open as they can with their communications. Steven alexander, program manager at exponents, philanthropy, exponents, philanthropy dot or ge and he is at s a, l, x, n, d e r and monisha ca piela founder and ceo of proinspire proinspire dot or ge at proinspire and she’s at monisha ca piela stephen monisha thank you so, so much. For sharing. Thanks, tony. Thank you, tony. Night leisure. Outstanding. Thank you. Content creation and curation coming up first, pursuing and crowdster velocity is pursuing fund-raising management tool. It was created to help the pursuant consultants manage client campaigns, but the company found that the thing was so useful that they rolled it out so you can use it without a consultant. You don’t have to hire a consultant of theirs. You use it on your own. It’s your tools to keep you on task. Managing time against goal whether you’re a solo fundraiser or you’ve got a team of fundraisers. It’s a fund-raising management tool, it helps you raise more money. That’s velocity it’s at pursuant dot com crowdster peer-to-peer fund-raising do you have an event coming up? Do you want to engage your networks to expand your fund-raising for that event, maybe it’s an anniversary or five k run whatever you have coming up, join it, have it peer-to-peer funded crowdster will set you up with the tools and the sites on the dashboard that you need and this support that goes along with all those you could talk to the ceo he’s joe ferraro, joe dot ferraro. Crowdster dotcom tell him you’re from non-profit radio now, time for tony’s take two, be a non-profit radio insider now, if you’re listening podcast, you may not care about getting weekly insider alerts because you’re listening anyway, but if you’re listening live or you’re listening affiliate or if you’re listening podcast and you want to know what’s coming up before you hear it easy to do, i send insider alerts every thursday. You know who the guests are? You get early links to my videos, easy to sign up, go to tony martignetti dot com the e mail icon at the top right of the page, be a non-profit radio insider and that’s tony’s take two, we got to send the live listen love speaking of live and podcasts and affiliate if we’re going, we’re going to tease that if i’m gonna tease it, we’ve got to go all the way. Grateful love love going out to the live listeners, you know, the cities and states that you’re in, you know, the countries that you’re in very glad that you’re with us live listener love to you listening right now now, right? Right now, this second right now podcast pleasantries. Whatever second you listen whenever whatever timeframe, whatever time shift whatever device so glad that you are with us. Our podcast listeners. So grateful pleasantries to the over ten thousand of you and our affiliate am and fm station listeners affections out to you stations throughout the country. Remarkable community radio i love it. I love the mission of community radio and i’m so glad that you are listening on one of our am fm affiliate stations affections out to our affiliate audience. Here are megan murphy and lacey bagger from ntcdinosaur. Welcome to tony martignetti non-profit radio coverage of sixteen ntcdinosaur twenty sixteen non-profit technology conference we are in san jose, california, at the convention center and with me now are megan murphy and lacey bugger. Meghan is head of marketing and community handup and lacey seated for this for me is interactive content producer at w th a public television in washington d c meghan lacey, welcome hi. Thank you. Have you think having a thought here? Thank you. Your session topic is content creation and curation in the real world. Where do those tweets? Gifts and balog posts come from let’s? Start down the end there, lacey. What? What troubles do non-profits have around creation and curation? Well, i think i think it’s the same, you know, concerns and challenges. We haven’t a lot of other issues. We are living in an age where everyone is a publisher, everyone is creating content twenty four seven and we have small teams, small budgets and a limited amount of time to do this. But our audiences don’t know that our audiences want to hear from us. They want to, you know, see the same amount of things from us as they do from bigger organizations and brands. And how can we be strategic and nimble and have fun with doing this? Because it’s supposed to be fun? Okay, meghan, anything you want to add to an introduction? Sort of the problem statement or motivation statement. Yeah, absolutely. I mean, everything that lacey said time and budget is one of the biggest challenges. Andi, i mean, with the session, we just really want to focus on how you can kind of creatine scale this huge content marketing program with maybe just one person, maybe just five hours a week. Really? Okay. Five it’s. Probably one person. We recognize that. Ok. That’s. Very good, because the audience for non-profit radio is small and midsize non-profits so could very well be one person. It’s. Probably one person who wears five other hats. Besides being a constant creator, they probably have closely, like, sorry, i was going to say it. That’s probably one person who wears five different hats in their organization, and they have to do this in addition to being a marketer, being a pr person being three other things besides, a content producer might have hr also true. Okay, all right, so how do we know what our audiences are looking for? Megan, what type of content is appropriate before we start creating? Yeah, that’s a great question and it’s really important to know what your audience is going to respond. Tio what inspires them? What motivates them? I mean, you have to listen, i mean, wine, i think as an organization, you know, your target demographic is that’s a great place to start, but then who do you want your target demographic to be? Who else do you want to reach and think about how you can bring value to them? Ok, how do you assess what those who are not currently communicating with you are seeking? Sure, i mean, you have to get out there on the interwebs and see what people are posting what people are responding. Teo what’re they engaging on dh, honestly looking at similar organizations and seen what they’re doing? And what successful for them is a good indicator of what science says they’re responding. Teo as we’re doing this listening, we could be listening to hashtags, absolutely organization names sure what you know, see who’s who’s prominent on twitter in the cause absolutely influencers on twitter i am, i am subscribed to every newsletter that’s out there as well, just keeping an eye on where the conversation is, what trends are happening, what topics are happening, definitely hashtags following folks on twitter, following conferences like this as well to see what those topics and themes are okay. And lacey, how about on the side of people who are already be communicating with us? How do we assess what what their interests? Well, i think listening is definitely like megan said key, especially on the internet, it’s a very talkback culture, people will tell you what they want to hear and what they don’t like, and you should, you know, be responsive to that there’s going to be times where you have to do something that, you know, isn’t necessarily going to be, you know, internet popular because it’s an organizational priority, but for the flip side of that time, like if people if you’re if you know your audiences watch, is watching video, if you know they’re reading block post, where are they now? What kind of continuity consuming and how can you put your content into a space where they’re already living? Okay, i’ve had guests say that you need to meet your constituents where they are, not where you would like them to be? That is one hundred percent sure you’d like to be producing content and delivering exactly, although on the flip side of that i’d say if your you don’t have to be everywhere, i know that, and i’m going to date myself right now, i think, but snapchat is this cool new thing the kids are doing and i don’t understand chaps, snapchat, quite frankly, it frightens me that’s how i know i’m officially like an old now, but i know everybody all the all the, you know, brand industry people are like chase snapchat, chase snapchat and platforms that are like that. But if your audience isn’t there, you don’t need to be there if your audience isn’t, you know, young teens, young millennials, you don’t really need to do snapchat if it’s not a fit for you don’t force it, okay? Yeah, and just to add to that, i mean going rogue audiences and knowing that you might be one individual and you have limited time to to reach those audiences doubled down on the top two to three channels that work for you. Okay? Yes, focus. You know, i know my own experience for the for the chauffeur non-profit radio. You know, we have a facebook page because two billion people our there you have to, but we keep it fresh content every day, but it’s still not still not our priority. Twitter is because i have more fun on twitter and you love twitter love, twitter, i’m where no one will be able to see this right now, but the necklace that i’m wearing is actually my twitter handle. We’re shooting a video. So what is it like do-it-yourself shout out at lacey and be it will be a lot of notary about doctor who and benedict cumberbatch. So if that’s not your bag like you probably shouldn’t follow me. But twitter is so great and it’s it’s so immediate, like you’re actually just having a conversation with people who are interested in your organization, your mission, the stuff that you dio and they’re there to talk to you it’s so awesome! Yeah, it is. I love the immediacy of it and i find a hundred forty characters to be no limitation it all because you just carry on, so send multiple tweets and then move in private and then moved to email and then a phone call. I’ve gotten somebody guests that way. I’ve gotten sponsors sponsors to the show that way it starts with a tweet and it moves it moves in progress, you know, just progressive, you know, what’s. So amazing is how receptive people are on twitter. You could email someone twenty times, they’d never respond. You tweet out in once and they’re so excited you acknowledge them. It’s visual listening, basically like it’s and it’s, i’ve had people just, you know, favor and retweet me saying something like thanks for watching with us, which is like such a basic thing to say to someone, but it makes their day and i could do that and that’s amazing! I love that your necklace is your twitter idea. Yeah, it’s all it’s, my personal brand all the time. Not really. I just really i love twitter it’s a technology conference. It’s totally, totally appropriate. All right, i know. I forgot to put it on my business card, so i just wear it around. We’ll make it. Let me give you a shot. What? You want to shout your twitter handle since we’re talking about at megamerger, big bird, meg miree okay, okay. Okay, let’s, you know, let’s dive into this a little more deeper and listening. Listen, so many people talk about listening, but i don’t think there really such a good listener. What does it mean? Toe? Listen on the web, listen to a channel, anybody? Well, i think first you have to acknowledge that some of things you hear or not could be things that you like, and i think that sometimes hard for for organizational leadership to maybe here because we want to think that everyone loves us all the time and and that they don’t have, you know, criticisms that they want to share. So i think the first step is understanding that you’re going to hear some great stuff about your brand, and you’re going to have some not so great stuff about your brand and be okay with that, but that is an opportunity every time somebody tweet something negative about you or leaves you at negative facebook comment or whatever the platform is that’s an opportunity to improve, they like you well enough to have you take care of something time to do that. If they didn’t like you, they would just ignore it and yeah, the opposite of love is not hated. Indifference, indifference. Very good. Okay, yeah, yeah, i mean, it’s not but it’s opportunity to engage as well. I mean, they’ve they’ve giving you perhaps some constructive criticism, and you have that chance, too engage with them one on one and even turned them around. Take that feedback, but acknowledge on appreciate it. And ah, lot of times you know when i’ve responded, teo negative feedback in different ways, i i end up then creating a new, loyal member of my community. That’s a great point. Actually, there is sometimes so much value in turning someone around from someone who said something critical to say to you, but then they’re like, you know what? You really handled this criticism and and open and in a way that wants to move forward, and i respect that and i think that’s like that’s such a big step rather than just letting people shout into the void. Although sometimes you have to let people shout into the void because it’s either something you can’t change or there not shouting at you in a very constructive way. But no, you heard me and you spoke to me and you honored my criticism, and now i’m happy to still be part of the organization. It’s magnificent that’s. Outstanding that’s. So key. I mean, exactly what you said. You heard me, people just they want to be heard as long as it is constructive, right? Yeah. Back-up all right, so we know now we have sort of sense of where we should be creating content which channels. How about trying to optimize and leverage our internal resource is for content creation. So it isn’t just one person. How do we start to get some support? Oh, yeah. You have so much support on your team. They just don’t know it yet way. Empower them. And that’s it’s about it’s empowering them. It’s about inviting, you know, how do you even ask people if they want to contribute in different ways, figure out what may motivate them to want a right technical content or personal content or personal story. You can also go outside your organization, partner organizations. People are very responsive to guess. Posting so inviting people in your community to do guess pose on dh. Just help amplify your messages is definitely possible. Okay, there’s. Some tools. That we need teo, give them to empower them a simple camera or how are they going to start to create the content once they’re empowered? Well, first, i think you need to ask them because i think a lot of this is people don’t people in your organization may not know that there are these opportunities to be part of your content production chain, for example, we have we have a couple of blog’s on our website. One is local history based one is this one’s mine it’s ah, the anglophile british tv blawg, which is basically mean, turning out about down abila twentyfourseven but but there are people in our in our organization who are either big fans of, you know, british tv or their local history nards like find the people who are, you know, kind of nerds for the thing that you’re audiences into because i just started writing this block it wasn’t even part of my job originally, but that doesn’t even feel like work for me because i would do this anyway in my free time, right? But so there are going to be people in your organization who are like that for maybe. Not british tv, but whatever your thing is, so ask them number exactly what megan was saying. Find what motivates people, what would move them, too you to create some content for you. All right, yeah, and i would also just add, be open to what people might have to contribute. So you may not have even thought about increasing, you know, the photography and the imagery that you’re using. But you might have an amateur photographer on your team and making that connection and then letting them just go wild on what they can contribute. Okay? Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from a standup comedy, tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger, do something that worked. And naomi levine from new york universities heimans center on philantech tony tweets to, he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests are there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. I’m rob mitchell, ceo of atlas, of giving. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent dahna okay. Going wild. Suppose it going a little too wild. And what they contribute is not gonna work for whatever reason out. How did we ever manage this diplomatically? Well, i guess there should always be guidelines in the beginning, right? You should talk about the goals and objectives for what you want to dio and go wild within those goals and objectives. And, of course, as the one person who’s in charge of your content creation, i mean, you’re still going to be the curator and the publisher, so maintain that control, just quality control. Okay? You have to make sure they know that. There’s there’s, somebody who’s who’s overseeing this was curating this and that. And that there’s sort of a consistent brand voice. Yeah. I mean, you’re a brand voice. Sounds very like marquetry, but it xero organization has has a voice that that they sort of used to speak to people. And it should all kind of toe that line. Okay. Okay. Um, any any good stories from inside organizations about having empowered non professional creators? Teo, contribute anything? Well, of course you had yours about. Yeah, we actually have interns like specific interns that sign up to do our local history blogged they’re like local student students from g w or local colleges, and they come to write history stories for us, and they get to go to the library of congress and nerd out in the reading room, and they’ve produced some really fantastic stuff. Okay, cool interns. Excellent. Yeah. Yeah. So we have similar, but we had individual working with us. So we build fund-raising tool specifically for human service agencies on we had someone that was working with us but also sitting in one of our partners offices essentially doing case management a swell. And we realized that she had this just wealth of experience and knowledge in terms of engaging with homeless individuals, and we saw an opportunity to start breaking down stereotypes. We asked her to to write a block posts about kind of a day as a case manager, and it was one of one of our top performing block posts. So that was kind of empowering and discoverable moments within our team. Yeah, outstanding. Alright. Very encouraging, hyre video or you’re doing much with video. We are. I mean, yes and no, there are some is a tv. Station it is but there’s weird internal things about production in our production office versus online production on our team. It’s very boring. I won’t tell you about it, but we do to a local siri’s called not that d c, which is our team’s effort to go out and find, you know, everybody has stereotypes of d c that we all wear, like in taylor pantsuits and and are just like political wonks, but so we made an effort to go out and find groups in our community who were doing very not d c things like the roller derby, for instance, on dh thie, my favorite was floating yoga, which were its people. Who do you go out in the potomac, which i don’t really recommend but go on the potomac on paddleboards and do yoga on the paddle boards? And so we did a whole little segment on them. It was it’s been kind of cool just to see these nitti things going on in the city that people don’t think, does that that’s? Yeah, meghan, any advice around video? Yeah, you know, we do a range of things from working with actual video production agencies that help us tell stories, teo helping our par runners and even ourselves just creating like short, digestible video content all from your iphone s so it’s it’s almost reminding people you’ve got this powerful tool on your phone and you can make great videos. They don’t have to be totally professional. Production value does not have to be exemplary. No people just want it to be authentic and genuine. And so you can push that stuff out there. And audiences so receptive to that. Okay, let’s. See what else? Wait, you were talking about repurpose ing content that we’ve already created, because that will help us not have tto continually generate new content. Megan, stay with you. What would you advice around with purpose? Ah, i would just once. I would just encourage people to re purpose. I think a lot of times you don’t realize spend time creating this piece of content. You share it. Once in, a lot of folks, forget that they can share it again. They can update it a couple of months later. They can add to it with relevant new, timely information. Um, honestly, i sew a quick example of this way. Published this. Post last year around valentine’s day around compassion and where that fits in with ending poverty and homelessness. Um, and i’ll be honest, we just re published that again around valentine’s day this year and, you know, maybe some folks saw it again, but kind of repurpose ing updating the title, updating again with some relevant stats and, you know, it’s five minutes instead of another hour doing hour and a half, creating a brand new piece of content, okay, especially something around a holiday it’s it’s fair to do it again, totally fair there’s so much stuff out there there’s so much people enjoy reading it again. Plus we have new members who who haven’t seen okay, you want to suggest something? I wasn’t i was at a conference last week, and they talked about the idea of stackable content, which i really like, where you take like the spirit of your two thousand word block post or whatever, and that can then become a two minute you know, youtube video it could become an instagram photo it could become a tweet like you khun, take one thing and turn it into six things you don’t need to make. Six separate things you just need to tailor that thing for the place that you’re putting it. Okay, any examples of that? You can share anything come to mind. I’m blanking on a lot of cold medicine right now. Wait till the end, but you’re rallying. You’re doing fine, occasional coughs, but i could turn your mic down quickly, doing fine. Okay, well, if you think of it free, are you solving another couple of minutes together? What have we not talked about? Round content, curation creation? What more can we sight? Come on, i’d say don’t be afraid because some freak don’t don’t be afraid to take risks and to just make something and see what happens. Because there it’s, especially with iphones like megan was saying before it’s so easy to come up with with a video or or just right like a quick block post and have fun with it like if it doesn’t work, it doesn’t work and you just don’t do it again and sometimes things that you don’t know that are going to hit our huge like, for example, we made ah down abby personality quiz a couple of years ago, so sad down abby’s over, by the way and we just basically did it because we thought that it would be something fun to dio, but it was a huge hit for us because everybody else you know, sort of blonde onto it and loved it. And that was also luckily, right? When, like, personality quizzes were thing, but like, you can have fun with it and don’t be afraid to try some of it doesn’t work. Okay, i feel like i’m under pressure now to give you a chance to shout out downtown abbey for a fifth time. Ha ha. You haven’t haven’t quite exhausted your have lots of down. Abby started. It isn’t. I know. I know that way. We’d like to try to learn from some of them out. Anything you got, megan. Anything else that i add another? Yeah, another don’t be afraid. Don’t be afraid if tio publish something that’s not perfect. It’s. Okay. I mean, a lot of especially when you’re a small team. It’s it’s. Kind of about speed, too. Right? Speed, speed and nimbleness. Nimbleness and quantity. A lot of times, too. Especially if you’re like. All right. It’s bog season let’s. Just get him. Going, don’t be scared if there’s a tie, paul hey, you can fix it later. And someone will tell you it’s only definitely tell you, but it’s cool it’s another opportunity to say thanks for reading written blog’s still still very popular. Oh yeah, actually, i think and i wrote the statue because i’m meaning to say it later, but i’m not going to remember it perfectly. Now i think our overall read website growth last year was fairly flat, but we had our two are two sort of nicci blog’s like that was where we saw the biggest both of those increased exponentially, while our actual website traffic didn’t go up that much like the audience is there for things that people are interested in also it’s content you own, which is great. Yeah, i mean, our block is a very great source of really drawing in new members to our community on once they’re there, and once there they feel like they’re getting valuable information, then you have a little marketing opportunity to convert someone. Okay, so you find the block is ah, first first page is a lot of people land on. Yes, definitely that’s how we’re bringing in top of the funnel because we’re creating content. That’s not, you know, hardcore marketing content. It’s educational, it’s, fun, it’s, informative people end up there and they go, oh, this is what’s handup about going to click around. Yeah, okay, let’s. See, we have i feel like another down to now be shot out. E gotta go satisfy my wife for i mean, that is what people used to ask me the most. When i met them, they would be like, oh, i work for w we do local public television, and people would always tell me one of two things they’d be like, i love sesame street, which or they would ask me, what’s gonna happen on down, abby, and i’m like, i don’t know, they don’t tell me, oh, all right, we’re gonna leave with the downturn, abby. Alright, well done, ladies, thank you very much. My pleasure. Thank you, it’s fine. Megan murphy is head of marketing and community at the the fun cool place to check out handup and lisa baugur, interactive content producer w again. Public television, washington, d c cool, thank you very much, ladies. Thank you, tony martignetti non-profit radio coverage of sixteen ntc twenty sixteen non-profit technology conference. Thank you for being with us next week, your little brand that can and the future of email. If you missed any part of today’s show, i castigate you find it on tony martignetti dot com. I need resolution. I need resolution. I don’t know the way forward, responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled pursuant dot com, and by crowdster online and mobile fund-raising software for non-profits now with apple pay crowdster dot com. Our creative producer is claire meyerhoff. Sam liebowitz is the line producer. Gavin dollars are am and fm outreach director shows social media is by susan chavez. On our music is by scott stein. Thank you, scotty. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s when you should be posting your most meaningful posts here’s aria finger, ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you gotta make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to dio they have xbox, they have tv, they have their cell phones me dar is the founder of idealist took two or three years for foundation staff to sort of dane toe, add an email address card. It was like it was phone. This email thing is right and that’s, why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dh and no two exchanges of brownies and visits and physical gift. Mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i i’m a big believer that’s not what you make in life. It zoho, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sacristan. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

15NTC Videos: Your Content Strategy & Storytelling

Nonprofit Radio video interviews for your content strategy and storytelling. More smart guests from the 2015 Nonprofit Technology Conference, hosted by NTEN, the Nonprofit Technology Network.

Multichannel Storytelling (audio only) with Jereme Bivins & Megan Anhalt
How To Get Found with Elizabeth Beachy & Arika Sanchez
Your Content Strategy with Katie Carrus & Brett Meyer

Nonprofit Radio for June 5, 2015: Your Video Strategy & How To Get Found

Big Nonprofit Ideas for the Other 95%

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Opportunity Collaboration: This working meeting on poverty reduction is unlike any other event you have attended. No plenary speeches, no panels, no PowerPoints. I was there last year and I’m going this year. It will ruin you for every other conference! October 11-16, Ixtapa, Mexico.

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My Guests:

Bridgett CollingYour Video Strategy

Video is the most popular and fastest-growing form of content. Bridgett Colling shares her advice on fitting video into your mission. Do you know about YouTube for Nonprofits? What are WooBox and TagBoard? Bridgett is director of content marketing at See3Communications. We talked at NTC, the Nonprofit Technology Conference hosted by NTEN, the Nonprofit Technology Network.

 

Elizabeth Beachy & Arika SanchezHow to Get Found

With Elizabeth Beachy (L) & Arika Sanchez at NTC

Your content strategy needs to consider that people now search YouTube, Twitter and Pinterest almost as often as they search Google. Now that search has changed, how do you create content that gets you found? From NTC, Elizabeth Beachy is director of strategic communication at Upleaf and Arika Sanchez was formerly the Communications Specialist at the Center for Nonprofit Excellence.

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