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Nonprofit Radio for September 8, 2025: Storytelling, With An Award-Winning Crime Fiction Author

 

Carl Vonderau: Storytelling, With An Award-Winning Crime Fiction Author

Carl Vonderau has made many mistakes in his professional writing—and he wants you to learn from them. His savvy advice includes: Use the senses; evoke emotion; get your readers and viewers to empathize; find the conflict and success; show transformation; and a lot more. You’ll find him at CarlVonderau.com.

 

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Welcome to Tony Martignetti Nonprofit Radio, big nonprofit ideas for the other 95%. I’m your aptly named host and the podfather of your favorite hebdominal podcast. Oh, I’m glad you’re with us. I’d be hit with methemoglobbumia if you took my breath away with the idea that you missed this week’s show. Here’s our associate producer, Kate, to tell us what’s coming. Hey Tony, this week it’s. Storytelling with an award-winning crime fiction author. Karl von derro has made many mistakes in his professional writing, and he wants you to learn from them. His savvy advice includes, use the senses, evoke emotion, get your readers and viewers to empathize, find the conflict and success, show transformation, and a lot more. You’ll find him at Karl von derro.com. On Tony’s take 2. Tales from the gym. Rob gets flirtatious. Here is storytelling with an award winning crime fiction author. It’s a pleasure to welcome to nonprofit radio, Karl von derro. Karl is an award-winning author of crime fiction. Inspired by his father’s commitment to their local YMCA, Carl began working with nonprofits. As he aged and got much better at storytelling, he helps other organizations be more successful using the lessons he’s learned from writing novels. You’ll find Carl and a storytelling primer you can get for free at Karl von derro.com. Welcome to nonprofit Radio, Carl. Thank you so much. Thank you so much. It’s, it’s gonna, it’s fun to be here. I’m glad, I’m glad you’re having fun already. We’re not even 2 minutes in. Outstanding. All right, so it’s all, I hope it’s not all downhill from here. Like now’s the fun, and then, and then it’s all a steep decline, uh, for the next 2 remaining 40 minutes. Try to have a, have a good novelistic ending, uplifting, right? Very good, yes. I do like to leave with some inspiration and empowerment, but the fun that’s the fund certainly can. I’m sure it will. I’m sure it will. Um, so we’re, you know, we’re here to get some storytelling advice from, uh, a master storyteller, uh, award winning fiction author. Tell us about your most recent book, Saving Miles. Sure, I write about crime, but I don’t just write about crime, I write about dysfunctional families who have to come together to survive crime. And so I’m really dealing very much with family, and in this book I’m dealing with a family with a very rebellious son. He’s uh having so many problems that they have to send him to a residential treatment center. And when he comes back he seems to be totally changed, uh, but in fact he sneaks off to Mexico and gets kidnapped. His father, a very successful banker, uh, and his wife who’s involved with a nonprofit, have to come together and get involved with money laundering in order to save him. So nothing like money laundering for a good family story. Saving, saving miles, M Y L E S. Miles is the son that uh that you’re talking about. All right. um, what, what brought you to the crime and family overlap, uh, genre? Yeah, I was always interested in crime fiction because, you know, I, I liked plot and but now I’ve gotten more deeply into character and I find that crime amplifies any problems in a family and you know I’ve got a family. I’ve been married for 40 years I’ve had a number of, you know, we’ve gone through a number of things and um I, I wanted to deal with that in this book. Uh 20 years ago we had to send our son to a residential treatment center. And um he came back and, and now he’s changed 20 years later, but I wanted to put some of that experience in the book. Now, like with nonprofits, you know, you have a lot of these stories, but you need to get permission from the people who the stories are about. So I got permission from him to use some of that material in the book itself. It and it helps me deal with character as well as getting deeper into what makes a family. Uh, not function and what makes it thrive. That’s why I do that kind of fiction. Are you working on something now, or saving miles is recent, so maybe you’re taking a break. No, I’m not. He’s not. No, no, here’s a saying in the, in the fiction world you get your whole life to write your first book and you get a year to write your second one. So, so there are a lot of pressures to keep writing. So I’ve got a book out that we’re trying to sell to publishers now. And then I’ve got another book I’m trying to complete. So, um, these, the, the first three books, I, I did another book before that, uh, my first book called Murderabilia about, um, about what happens to the son of a serial killer and how does he overcome that kind of stigma, uh, especially when he’s accused of the same crime, so. Is that the book that uh where you started learning your lessons? You, you, you’re, you’re pretty open about learning storytelling lessons. Yeah, that’s why we’re here, we’re here to learn from your, from your what you’ve learned, but what was it that first book Bderabilia? Yes, it was, you know, um, what I found is that I have, uh, really gotten to be a competent writer by being by going through a lot of failures and over and over again, and each one you learn a little bit and on that book, you know, I’ve been years I’ve been writing, I’ve written other books but nothing close to publishing and then I went to a writer’s conference. With Jacqueline Machard there and she wrote this book called The Deep End of the Ocean which was the first selection of Oprah when she first started doing books and she said, look, I will help you but I had to pay her, of course, but uh, so she helped me with a lot of the elements of a book, um, and you know what I find is if I, I’ll tell you the rest of the story because it’s not an easy story to, to become a published author. So you know I worked with her for a couple of years. She introduced me to her agent in New York, founded an agency. He liked the book and wanted to represent me so you know, I think, well, I’m gonna be a bestseller, you know, that’s what’s gonna happen. Well, he had his assistants read over each draft and it would take him 3 months to respond to what the objections they had and for me to try and fix it. After a year, he said. You know, I don’t really think I’m the right agent for you. So a year and didn’t submit it to any and here’s what else he had, he said. He said, I want you to know this is, I’m very serious about this, and in my 10 years as an agent, I’ve only done this 3 times. So, so is that supposed to cheer you up? Yeah, you’re at the bottom, you’re among the bottom of his 10 year career. Yeah, yeah. So, you know, so, so what do you do? Give up? Please tell me, first of all, please tell me the premise is, is, is wrong. You’re joking, right? This is a joke. No, don’t, you’re not serious about this. I’m at the bottom of your 10 year career. You know, I, I, I had a lot of responses I could have made, but I didn’t. I can think of a few colorful ones. So, so then I thought, well, you know, I gotta really learn how to pitch this book. And so I went to a course on how to pitch a book and I got it down to one sentence, you know, you elevator pitch for a book and every author needs this just like in a nonprofit that you’ve got to be able to tell somebody quickly. What you’re about, what your book’s about, and for an author, it’s a publisher so they can sell it to distributors and so I did that and then I went to this writer’s conference and these writers conferences, you know, you have all these wannabe writers like me standing around trying, hoping that the agents and the acquisitions editors will ask you a question. Please, please, please ask me a question. So this agent turns to me and she says, OK, describe your book in one sentence. I had it. I did it and you get this reaction which is like gold to a writer because she and this acquisition center said, oh. That’s all it was, but it’s gold. So she became my agent, and she’s still my agent. So then we had it, we found a publisher, which was a good publisher, um, a mid-level publisher. Two months after we signed the contract, uh, their parents said, well, we’re getting out of the mystery book business. So they still represented the book. What do you do then? Do you start over and try and find another publisher? We decided to stick with them for this book. OK, so the book was, you know, was good, it was getting good reviews. Uh, there was a conference in San Diego called the Left Coast Crime Conference where they had an award for best debut, and I was nominated for it. This book, Murderabilia. So I thought this is great, it’s in my hometown. I can sell this book, you know, I have a good chance of winning this. The conference starts and a day later it’s canceled because of COVID. So you know all these things are, you find that all the the spade work you’ve done sometimes pays benefits for you don’t for ways you don’t realize and so it was the the prize was the voting was done virtually and the book won the award and this agent who I still have was much better suited to me than the original agent was. So, what I found is, you know, it’s important to be a good writer, but more important than any of that, and I know all your nonprofit audience knows this, is the most important skill you have is being tenacious. And just keep going and keep learning. So that that’s my story about how I became a a published author. OK. OK. Well, we need, we need to go deeper on uh on storytelling and the arc of the story, and, but, uh, tenacity, yeah, you’re right, tenacity, I mean you, you turned down by funders, whether they’re individual or institutional all the time, you know, of course, every ask is not a yes, I’d love to, or even a oh. I love that, you know, so, uh, tenacity is important, tenacity in, uh, in building our teams, good people leave, we wish them well. We, we grin and bear it, uh, but we, you know, we have to keep building the team. The other thing is, listen. Because when people people turn you turn you down, sometimes they give you a nugget that will really help you in the next people you pitch. Well, it may, yes, and it may even help you with them because I’ve often said 6 no’s and you’re halfway to a yes. Right. So, you know, you may be able to come back to them with something a little modified or maybe when the timing is better. Now, the timing might be 2 years from now, which is not what you were hoping for, but, uh, you know, so, yes, you’re right, it may help you with a future solicitation or even a volunteer ask or something, but it could help you with that individual or that couple or that institution. As well in the, in the future. So, yeah, uh, absolutely listening, um, I guess I could have said I didn’t really, I wasn’t paying attention to what you said, but that’s, that’s so hackneyed, you know, what did you say? I, I didn’t, I didn’t catch it, you know, that, but that’s so old, you know, that, that I try to, I try to be a little more, uh, little more original than than that. So let’s, let’s, um. You know, I’m like, I feel like I’m, uh, like, uh, oh, captain, my captain. Uh, I’m in, I’m, I’m at the foot of the master. Award-winning storyteller of, of fiction, but we need to, we need to translate that to our nonfiction, nonprofit stories. Where captain, you know, where, where do we, what would you like, let’s start off like the first, yeah, think of first. Let’s start off with the basics here first, OK? So what you’ve got, you’ve got a lot of tools to use as a storyteller, but the basic thing you have to do is emotion. You’ve got to and the emotion, you as a storyteller, you can feel the emotion yourself, but that’s not important. The important thing is to get your listener to feel that emotion. And so, you know, how do you do that? That’s, that’s the key to all of this, um, you know, and you have personal stories, you have stories about your organization, you have stories about people that your organization’s helped, you have numbers, you have all these things that you can use, but when you go down to the basics of a story, you’re starting out with a conflict. Of something that happened to characters who are likable. So, um. The first thing is, you know, you can you can you describe who you are or who the narrator is, um, and you can say they were successful in everything. All they’ve done is successful, but that doesn’t reach a listener as much as starting from the bottom of how that you’ve had to fight out of something this something has happened that challenges that character challenges you as the as the narrator. So for instance, you as a nonprofit, you could say, you know, I wanna help kids or or I wanna help diabetes, but you could also say that, you know, I had a close friend or my father who had diabetes when they were young, and that motivated me to do, to do well, and I was always helping him. I became, you know, I, I went in, uh, I became a successful accountant, but what really touched my heart was going back to what it. Killed the closest my closest friend, my father. That kind of thing immediately um connects you with the listener or the reader, because it connects you with them emotionally. It also connects you with um curiosity, you’ve raised a question. You know, how did you do this? How did you use that experience? To to be successful. And by raising that question, you’re also promising that listener that you’re gonna give them an answer to it. Uh, yeah, and, and, and likable too you said a character, some something something bad has happened to a character that’s likable. How can we not like you, you know, your, your, your best friend was your father. And now you want to help others not lose their best friends. Yes. So I mean, you could say, you know, I went to Harvard, I graduated summa cum Laude. I was the top of my class. I was the first, I was the youngest partner at my law firm and every client I’ve helped, um, has been successful. I’ve been the leading money money getter in my company. You as a listener, what do you think about that? Do you like that person? Yeah, it sounds haughty, right? g bragging, insecure, um, and you think, do, do you want that person to help you? You kind of, maybe admire them, but part of you wants them to fail. But if a person is gone, if a person is gone from failure. To success, then that listener thinks, OK, I can identify with that. Everybody’s been afraid of failure or has failed, and they think, what lesson am I going to learn from you that might apply to me. And they also want an emotional payoff, which they may not even know, but they want to feel the emotion of that success at the end of your story. So these are kind of some of the the basics on it. And when you, when you look at it, you have that conflict, you have a plot, you know, as to what problem motivated that character, your organization or you as a person forward. What did you learn that helped you, and this is what your listeners is gonna take away and extrapolate from, and how did that transform you? Um, and this is, you know, what a story has to has to tell. Um, here’s, here’s the story. Mark Benioff, Benioff of, uh, Salesforce, yeah, he, um, you know, he was like the youngest executive in Salesforce. He went to Harvard. He was programming at 15. You know, uh, he, he could start off with all of that when he introduces himself, but the way I read he introduced himself was the thing that really punched me in the gut. It was when my mentor fired me. From a company he had invested $2 million in and took away my shares. That was led to my growth. So Hits you emotionally, raises a question. And he’s gonna give you the answer. And your listener will, will, will wait for that answer. They want that answer, you know, uh, and you better deliver it. You talked about uh telling 1st, 1st person stories, but we’re gonna be writing about. People or animals or a forest. Uh, uh, that, that was, you know, it might not even right, so it may very well may not even be human, may not even, well, it’s certainly, it’s living, but not, not in human form. How, how does your advice translate to, to writing in 2nd, 2nd or third person? Well, you still have the point of view of that person and, and that is the way that person looks at the world, the way they talk, and so you can, you can identify and you can sympathize with that point of view when you talk about that person. Like me, I, I talked about Mark Benioff. He isn’t, I’m not him. When you’re talking about the forest, you know, the work that they do, um, I like to get it on a human level, so you know what is, what has your progress done to for people? How, how has that helped people and specifically how it’s helped people? I don’t know, does that answer your question? Yeah, it starts to get to, or even if it’s a forest, even, I mean, the forest is living and presumably the people we’re writing about care about the we’re writing to, care about the living forest, so the forest has life in it. It has insects, it has plants, it has animals, it has rodents, it has predators and prey. Uh, yeah, OK, um, animals in your audience again, you know, I mean, if your audience is very much back to nature, they love the beauty of the forest, they love, you know, all the animals, etc. that’s what you want to concentrate on. But if your audience is about helping people, then it’s got to be about how the forest helps people. OK. Uh, so let’s dive in a little, a little deeper on some of these. So the, the conflict, something, something that’s happened. Or is going to happen to to someone who’s likable? Can you say more about setting up setting up the conflict? Yeah, yeah. OK, so, um. Robert McKee, who is is like the guru of scriptwriting in Hollywood. He says basically a story starts out with balance, something knocks it off balance, you know, changes everything. The hero then takes it on him or herself to solve that problem, uh, is transformed and then rescues the castle, whatever. So, conflict has to be something that changes everything. Um, it can be internal, like that person, uh, has anger issues or can’t see the forest for the trees. It can be an organizational problem where they have the wrong philosophy. It can be a leadership problem, where people aren’t getting along with the leader, um, it can be an external conflict. And interestingly, um, I think you were in the Air Force, so one of the um one of the uh principles in the Air Force is that um there’s nothing like a good enemy to make a good plane. And so, um, the idea that your enemy because of you’ve had to compete with them has taught you what it is to be successful. I think that’s something that a lot of people miss out on in their stories, um, a a good enemy. The enemy could be the, maybe it’s the illness that we’re fighting the disease or the illness. It could be, it could be animal uh animal abandonment. Could be the donors you’re approaching. You’re approaching it the wrong way. Could be your messaging, you’re doing the wrong messaging. Could be because you’re not distinguishing yourself enough from all the other nonprofits, right? That you don’t have a distinct enough message. It could be because you’re not being likable, you know, or I, you’re, you’re just not, you’re not, um, reaching people. The number can be a lot of things, the enemy. When we’re writing, it’s OK to write informally, right? And, and also I, I just wanna make sure we’re, we’re, uh, we’re, I want to make sure that listeners know that we’re, we’re conscious that they’re not, uh, writing novels, they’re writing like 250 to 300 words, maybe a newsletter article, could even be just 50 words for a sidebar or something. So they’ve got to condense. Your advice into somewhere between 50 and 300 words. 300 words is even is even long these days, but let’s let’s say at a narrow outer limit of an insider newsletter where people are actually reading your 300 words, whether it’s print or digital, um, so we, we’ve got to condense this down, we don’t have the. Well, I, I would say the luxury, you might say the challenge of writing 55 or 60,000 words. So where, what was my point? What was the point of that? What do you do when you, when you’re limited by the length? Yeah, you know, there’s something called flash fiction where people do this and people write short stories, but we’re we’re even shorter than you. The short story. We’re writing a blog post or a newsletter article or sidebar, right, but it’s still got, it’s, it’s like a scene in a way, in a book because a scene has to have a beginning, a middle, middle and an end. There’s got to be a change in the scene. There’s got to be a point of view in the scene. Um, there’s gotta be a voice in the scene. Who, who’s telling this story, what, um, uh, what’s distinct about that voice. So, you know, when you’re telling a story in 300 words about one of your clients or someone that your nonprofit has helped. Um, What was the issue? What was the key aspect that changed this person? How did they show that how they were changed and how does it apply to you as as well as others, and you can do it in 300 words. Um, you just have to be very, you have to pick out, uh, only the right details and the and uh the right things to describe. Does that make sense? That becomes the challenge, yeah, because we we wanna stuff so much in because our work is so important we want readers to know the detail you gotta know the details of what we did and then it becomes focused on us in our us and our nonprofit and our work instead of focused on the. The person or the animal or the forest that we helped that that’s where the focus should be, right? Not on, not on how good we are and how successful we were we’re, we’re obviously part of the story because we’re the change agent, but, but don’t focus it on yourself and your work. Right, right, and you can, and we wanna stuff it with detail because we want everybody to know how much we do for every single. Tree But the reader or the listener, they, they can’t absorb all that detail. What they want is one detail that sticks with them, right? And so, you know, one tree, you just what tree can you describe in one sentence that illustrates the problem. And this is the problem we want to solve, and how did that tree change? If you can do that, it’s great. Um, oh, it, it, it kind of gets into what objects are, you know, um, uh, one thing that isn’t used a lot in stories is objects, and objects really can communicate a lot about change in character. Like what? What do you mean? But like, like, so, well, just, you know, for tree we could substitute, it was an animal or it was, it was a person, or you. Uh, that was a diabetic. It was a person with, um, with a, with a carcinoma, you know, what, so we’re substituting, but, but flesh out what you were saying about, uh, here’s a, here’s the objects. Here’s a, here’s a real story, OK, from 9/11 and a woman whose husband worked in one of the towers and it was her birthday on September 11th. Um, he went to the tower and she never saw him again. Several weeks later. Um, the people had uncovered the rubble and they uncovered his car, but they didn’t want to open his car without her there because she was his wife, and it was a matter of, you know, of respect. So they opened the trunk, and inside the trunk, they found a wrapped birthday gift, a birthday card, and one rose. Do you need to say any more? Mm mm. Yeah. So those are the kinds of details you’re looking for. I mean, Joan Didion had a detail where um the objects convey love. Yeah, yeah, very much, very much, you know, you can find it uh in uh Little Women, um, Mr. Lawrence has a piano that he loans to Beth, but it’s, and he’s cold and Beth is sensitive and it gives you something about Mr. Lawrence, and then he gives the piano to her and then you find out his dead daughter played that piano. I mean. Look how that illustrates love or Joan Didion talked about um uh in one of her, her fiction pieces in Latin America to describe the hotel, she said she went year after year and the postcards never changed. You don’t have to say anything about the furnishings or the places, yeah, you just know it conveys, all right, all right, so be savvy about the use of objects. Um, go ahead. I want you to continue and people like contradiction, um, you know, the, the, the, the tree was beautiful, but its roots were rotting, you know. So why that raises a question. And what did you do to solve that question? And what one thing? Um, was the key to solving that question, what one change. That’s very good. Did you just think of that or do you use that all the time, and the root rotting roots that’s why you’re a fiction. Yeah. Yeah. The the the animal looked, uh, you know, the, the, the, the kitten looked, the, the kitten was purring, but her paws were bloody. Yes, well, from abandonment because she had, she hadn’t been cared for and right, but what? Yeah. Here’s another example from John le Carre. OK, so you can inform people or you can connect with people, right? And, and I think, um, uh, Lynn Bohart, I listened to his, he talked about this too. So here’s the informational the cat sat on the mat. And here’s connecting the cats, here’s a story, the cat sat on the dog’s mat. Uh, there’s a, there’s a conflict. Yeah, yeah. It’s time for Tony’s Take two. Thank you, Kate. There was something today, this very day in the gym, and it was, it was kind of cute. It was sweet and cute. Um, our friend Rob, you’ll remember he’s the uh former Marine, Semper Fi. Um, works out in the gym. I see him all the time, many times a week. And just as I was getting, getting uh set up on the elliptical, I was just getting started, like I was in my first minute or so early, and that’s the first thing I do in the gym is the elliptical. So I just got in there. Um, and he’s chatting with a woman whose name I don’t know yet. We, we, we, we’ll uncover it eventually. They all, they all get identified or identify themselves, uh, eventually. So he says, there’s a problem with my phone. It doesn’t have your number in it. I thought, oh that’s kind of hokey. I don’t know. I don’t know. It’s just, I mean, we’re adults here. I don’t know. It was, it was kind of sweet in the same way, like, it was a little bit like he was embarrassed, you know, like I was like a teenager, an adolescent. There’s a problem with my phone, it doesn’t have your number. So, and then he, and then he jumps right on, you know, he’s kind of, and then he starts to backpedal a little bit. Uh, is it inappropriate if I ask you for your number? Yeah, it’s like, you know, it reminded me of uh being in the 8th grade and I asked Michelle Bernardi to go to a movie and then I said, no, but you know, you’re probably very busy. And, and we, we never ended up going to the movie. Um. So, so she said, so she says, no, it’s, no, it’s only inappropriate if you ask inappropriately. So I thought that was just kind of a sweet. like adolescent type exchange. I don’t know, you know, the guy’s a former Marine, um, simplify. So, so, uh, she gave him, uh, she gave him. Her number. And then later on this morning, Rob. Semperify was also then he then he was talking uh chatting up uh another woman. Um, and she was talking about her cooking, and she had, she had some fresh homemade sourdough bread in her car for, for some reason. I didn’t catch why she’s driving around with sourdough bread in her car. Uh, maybe she’s got to make a delivery to the food pantry or something. I don’t know, but, and, you know, he’s going on and, you know, like flirting like, oh, I bet your cooking is really good and You know, so she ends up going to the car to get him a loaf of this, the homemade sourdough bread. So he walks out with this loaf of sourdough bread. So now, then he’s asking, well, what, you know, what kind of wine do you like? I have a lot of wine at my house. And she said, uh, Reds and Pinot Noir, this, this woman drinks uh Pinot Noir. By the way, her, uh, her birthday is October 26th, I learned. We’ll get her name later, as I said, you know, and eventually we’ll come. Uh, Rob’s birthday is October 24th, so they have a birthday within two days of each other, both Scorpios, they made that point. And, uh, and then at the end, you know, so then he’s, so he’s got his bread now, and then they continue working out. And then he’s, as he’s on his way out, he says, uh, to the bread lady, uh, I’m going for a, for a coffee, uh, if you’re not busy, you know, like, you know, but he doesn’t really say, do you want to come with me and say, if you’re not busy, so again, you know, like, Soft, very soft ask, very soft teen, teenage ask. And she said, uh no, I, I, I, and then she hesitated a little bit. I wasn’t sure if she was telling the truth. No, no, uh, I, I, I have to get my hair cut at 11. I don’t know. It sounded, it sounded weak. I, I don’t know. Maybe, maybe she was being truthful, I’m not sure, but, and then, you know, that, and then that was it. Uh, so, but Rob getting a little flirtatious, uh, coming on to the ladies a little bit at the gym. Uh, when I, when I find their two names, uh, they, they both are frequent attendees at the gym. Uh, I’ll certainly report their names, I’ll let you know, but, uh, you know, it was, it’s kind of cute, but a little tragic also, poor Rob. Simplify That’s Tony’s take too. Kate. No, he sounds so charming. I think, I think the younger generation would say, uh, like he’s got a lot of riz, like charisma. Oh, really? Really? I, I don’t know. OK, uh, that’s interesting. Riz, he’s got Riz. I never heard that, of course, because, uh, you know, he’s got a lot of Riz. I, I don’t know, it didn’t come across to me as Riz. It kind of came across as a little, little sad and tragic, but, but, but cute also, but still, you know, the guy’s 45 or 50, I mean. You know, we’re too late. I know, but uh there’s a problem with my phone, you know, come on. That’s a little sad, I think. Well, that’s that’s Rob. That’s Rob. I’ve lost my phone number. Is that what he said I’ve lost my phone number. Can I? No, he said there’s a problem with my phone. It doesn’t have your number. OK, he’s he’s trying. I think that’s cute. It’s cute is the way I see it, yeah, I’m not sure about charisma, but riz Riz, I have, I have to try to use riz in a sentence now, but nobody I talked to will know what it means. They’ll say, what? What do you mean? Cause nobody I nobody I talked to is gonna know riz. I better not. I’m a baby boom boomers trying to talk like Gen Z. It’s embarrassing. It’s embarrassing. I, I think I’ve never done, I, you know, I think about it sometimes when I’m writing a LinkedIn post, like, I’ll try to use something colloquial. I can’t, I can’t think of an example right now, but I, if I type it, I delete it. Uh, now, it’s, it’s, I’m a baby boomer. I’m stuck with that. I’m not gonna try to be, uh, a Gen Z or, or even millennial, you know, just. Use my language that it’s embarrassing. It’s like, it’s like, uh, it’s like an old guy who can’t get out of his sports car, you know, like you got, you know, it’s humiliating. So, don’t try to be something you’re not. Just, you’re a baby boomer, just stick there. That’s it. Like, stay in your lane like I would say we would say stay in your lane, stay in your lane. Well, we’ve got book who but loads more time. Here’s the rest of storytelling with an award winning crime fiction author with Karl von derro. Formality, I think a lot of people think, I don’t think this is unique to nonprofits, but That’s where all our listeners are, that you have to be formal, you know, there’s a maybe we learned it in uh elementary school, English composition class or something, uh, you know, that. There there’s a, there’s a formality. We have to write a certain way and not write the way people talk. I, I, but I, maybe, maybe that was, maybe that was right. 50 years ago or so when I was in high school, but I don’t think it’s true anymore. Do you, do you agree that writing has, is, we can write the way people talk and that, and that’s OK. Absolutely, absolutely, and Mark Twain did it, right? You write the way people talk, and that’s what because uh people believe you, they, they think, you know, you’re not doing something staged, you’re not talking from a PowerPoint presentation. Um, it’s your voice. Are you humorous or you not humorous? Um, uh, do you like to describe things a lot? Do you like to use numbers? Do you not like to use numbers? Now, this is your voice, and this is who you are, and that’s and if you don’t use who you are, then the people won’t think you’re credible, um, cause they can tell. They can tell when you’ve memorized a pitch, you know, um, and here’s something else. Oscar Wilde said, be yourself, everyone else is taken. Yeah, I’ve heard that. Yeah, yeah. So that’s you’ve, and that’s what appeals to people and part of being yourself is being vulnerable enough to tell, you know, what problems you’ve had and how you’ve overcome them. It’s not all a good story. Yeah, say more about the vulnerability. I, I admire that, you know, some. There there’s a strain of thought that to be vulnerable is a sign of weakness. I think it’s exactly the opposite. I think if you’re vulnerable, it’s a sign that you’re strong and confident and, and able to open up and, and explain, share your vulnerability, explain what what went wrong, what you did wrong, how you failed, how you let someone down, etc. whatever, whatever it might be, how you let yourself down, but. Say, say more about the, the, the empathy that comes with vulnerability. Right, right. Well, when you tell someone how you failed, they know you’re being true. You wouldn’t lie about that, you know, so they immediately trust you. And they felt the same way, probably at one time or anothers. Plus you’ve raised a question, because they know you’re gonna tell about how you, how you became successful afterwards. So you’ve raised a question, how did you do that? What lesson am I gonna learn from that, from this guy who’s just like me. And how can I apply that my own in my own life, you know, or in my own nonprofit. So when you say, you know, you, uh, you, OK, so here’s another story from a a reason to survive, which was arts, and they’re here in San Diego, and they would do, um, art therapy for kids in high school, so they could discover who they were and they have the confidence, you know, to be successful people. So they had all these programs that were in buildings that they owned with art and theater and performance, and then COVID hit. So you can talk about that, you know, I mean we were gonna go, you could say we were gonna go bankrupt because of all of this, you know what do we do? It all depends on kids coming in to see us and personally in front of us. So what did they do? They changed it into a virtual program and they sent out arts kits to all these kids that they could do at home and take virtual classes and they actually expanded their business. So you start from vulnerable, you know, we had the totally wrong, uh, wrong strategy and how we made it into the right strategy. Um, you could talk about, you can be personal too. I worked 7 days a week, 12 hours a day. I, um, I didn’t, I couldn’t talk with my wife. I was gonna have a heart attack. Um, I was, uh, you know, I was hyperventilating, um, I was yelling at my kids, um, and then I realized I had the wrong personal strategy about how to make a business successful. Mm You know, you and that personal side of it connects right away. You can do it about how um how you started out, and, and this is this is something else when when um to reach somebody emotionally. You can start about how bad things were, but you can also use some writer elements in it, in terms of, uh, when you, when you label an emotion. It loses its power. So when you describe it, what happens then it gains power, and how do you do you can do that through the senses for one thing, um, and most people use sight entirely too much, um, there are the other senses you can use as well in in making the listener feel your story. When uh so somebody described in my in my primer, they said when. Let’s see, when we first started out, um, the only clients we had were, uh, insects. We were in the basement of a building. The floors were slanted, it flooded. The only uh clients we had were insects and rats. We, we maxed out our credit cards, you know, you’re getting a feel for. You could even do it farther by saying, well, it smelled musty, it was so cold in the winter, we all, we, we grassed our cups of coffee to get warmer, you know, you could, um, say, um, the, the loneliest sound in the world was there was no telephone ringing. So you’re using all these senses to describe how bad the situation was without ever labeling it. And that’s something you can do as well. I probably got a little bit off the track of what you asked me. I can’t remember. That’s all right. I will go back to some, no, it’s valuable. I mean this is all, it all translates, you know, it’s just we’re, we’re, it translates to our work. Um, The um It’s interesting that you, you pronounce the word uh primer. I I learned it as primer. It’s a primer. You didn’t learn it as primer? No. I don’t know. I’ve got it wrong. I’ve always you know, in prime prime numbers, so you think primer, yeah, prime. I don’t know, we’ll have to check, uh maybe it’s, it’s both. Um, I may be wrong. I don’t think I am. See, you’re more, you’re more willing to be vulnerable than I am. It’s always been primary in my life. How can I say I might be wrong? I can myself up that way. It’s gonna I can’t do. I am a writer and I don’t even know how to pronounce something. I’ll never be a successful writer. No, I, I may be wrong, but maybe it’s both. The evolves. That’s one thing that I’ve learned at 63, I’ve learned language evolves. Uh, words that used to mean one thing now mean the complete opposite sometimes, like something was, was hot or cool, and you know, now it’s it, things have language has evolved, so it could very well be. Primer is just as bona fide as primer. OK. And one could be English and one could be American. I don’t know. Yeah. What’s in, I’ll even, uh, I’ll I’ll I’ll even be generous. Uh, tell us what’s in your primer at uh Karl von derro.com. Oh, OK. Well, it’s, it’s about 40 pages long. And it’s all about the elements of how to tell a story, and it’s, you know, written in one page summaries of each element of how to tell a story, and there are examples from other people and throughout. So you can see how someone is actually used this, um, you know, one of them is like, do you lose credibility by admitting weakness? So how do we set up a story? What should we know about the hero’s journey? Um, what about sidekicks, you know, and these are all the elements in the story, um, the nitty gritty inside story description, which we’ve been talking about. It’s not everything you described, but the one thing that that illuminates everything. Let’s amplify one of those, so, so tell us more about sidekicks. Yeah, yeah, Sidekicks is something we all could use a little bit more of, you know, um. Here, here’s an example, um, in the Cheetos, uh, they had this, um, Cheetos hot Hot Cheetos from Frito-Lay. OK, so how did that originate? Um, and here’s, that’s another technique of storytelling, you’re telling where you’re gonna end up and then how do we get there. Um, so the uh CEO of Frito-Lay said, look, uh, we’re all gonna be CEOs of the company. And all of you were open to all your suggestions. So there was a janitor there who was Hispanic, and he went in to buy some Fritos, and he took it home and he put on his, his own seasoning into these Fritos, and he said, you know, it’s much better this way, and the company never has thought of this. So here’s something else you have to have as a nonprofit or anyone. You what we call it the protagonist in the story is they seize the sword, they take the sword to do battle, right? And he called up the CEO and said, I want to make a presentation to your board. So he went, they, they were open-minded, and they went in and he showed them the sample of what he had done and became one of the most successful brands in the company’s history, and the CEO said, It’s time for you to put down your mop. So, you know, stories like stories like that. So he was a sidekick and the CEO was not afraid to emphasize how the sidekicks saved the company. You know, in stories, sidekicks are often doing all the wrong things, but they almost always come up with one key, um, one key inspiration that saves everybody. So When you tell about how a sidekick in your organization really helped you solve something. You’re validating them, you’re elevating them, you’re establishing your own uh bo bona fides as as a leader. And you’re inspiring people to, you know, um. Wanna wanna wanna be told the next story, wanna be the character in the next story. So I think it’s underused. That example that you just cited, uh, is, I think is very instructive that occasional stories about your own work. Yeah, you know, they can’t dominate your feed or, you know, but, but occasional like insider stories. I think, I think that that lets the let’s the donors, potential donors, the volunteers, the potential volunteers, other whatever other stakeholders you might have, maybe even some of the people who work for work who you work for, the beneficiaries that you’re working for, let’s people inside a little that that goes back to the vulnerability, right, a vulnerability, um. Set some emotion, but you know, occasional, you know, I, we don’t, we don’t want to dismiss it as as navel gazing or you know, nobody’s gonna be interested, nobody’s gonna be interested in the, the way the sausage is made. That’s another way of writing off the, the insider story. But I think an occasional insider story. Again, makes you vulnerable and, and lets people in to your work. Yes, absolutely, absolutely. And we’re all sidekicks, and we all maybe go from sidekick to leader, you know, and then we, then we mentor our own sidekicks, other people’s sidekicks, who are gonna continue the mission of the organization and, and they’re gonna take it in ways that you never dreamed of. That’s what you want. Um, here’s another story of, of like a a sidekick. Um, there was a kid here in San Diego who, um, he was poor, he wanted to go to college, he didn’t have a lot of money. He went, he worked at Burger King, um, and after graduation, he was in his gown, he went to the Burger King, where they all, all his friends were working, and he saw it was really crowded. So he got behind the counter in his gown. And uh he started serving people and one person came there. And she was so impressed with how courteous he was and how willing he was to help that she started a GoFundMe account for him. It, it got $180,000 and this kid’s college education is taken care of now. Who was the sidekick there? I’m not really sure, but she was kind of, and they were both but he was kind of, and they both were leaders at the same time. Yeah, he was a sidekick to his friends. That’s what brought him in and then he jumped on the other side of the counter and she became his sidekick. And uh and he hopefully we will become a leader, you know, well, he was a leader because he, uh, how many kids would go in their gown and help at Burger King? I mean, that’s real leadership. Yeah, yeah. Yeah. Uh, uh, leave us with, uh, something else, uh, something we haven’t talked about or something you want to go deeper and, you know, again, our, our listeners are all in small and mid-size nonprofits. Writing 50 to 300 words. What else, what else would you like to share that, uh, we, we haven’t, we haven’t covered or covered? Yeah, OK, so I think um knowing your audience, we haven’t talked about. So as a novelist, what’s your genre? Who’s your audience? Who are your readers? It’s not what do you write about? Who are your readers? And when you tell a story and you go to a donor, who’s that audience? And what are they interested in? Um, Abraham Lincoln had a famous quote, If I had an hour to cut down a tree, I’d spend the 1st 45 minutes sharpening my ax. you know, so all that preparation is really important. Um, what does that person stand for? What are they involved in, um, what of your stories are going to reach that, that person, um, what, figure out the five questions you wanna ask that person before you even get in there, um, and then you have a, you have a, you have some stories. You maybe have 5 stories that you’re not, you think they might apply, but you’re not sure until you get that acknowledgment from that person as to what they’re really interested in and what they’re passionate about because that’s where you’re gonna connect emotionally and then tell that story and how it connects to their passion. Then it gets you into something else we haven’t talked about, which is the ask. Um, I think a lot of nonprofits are really good at storytelling, they’re not so good at the ask, they’re not so good at using numbers, but. How do you then transition from the story into the ask, you know, and it’s all about we and us, um, making that transition. So, you know, uh, for the kid in Burger King, um. We want to help teenagers like him become a hero like he was, and we we’re looking for people that can invest with us in doing that and we uh we think you might you might really be uh a good investor in that. So you go from we to invest, we’re not asking for money, we’re asking for investment, and you are now part of the story because, and then you get to the bigger message that we’re gonna change San Diego that way, you know, some kind of bigger message to the story. Um, if you want to in part in my book, um. If you want to see somebody that really knows how to tell a story well, um, there was a TED Talk by David Miliband, who um is in, was in charge of the um refugee organization, and it’s an 18 minute TED Talk. And you will see how he uses personal, how he uses other people’s stories, how he uses facts, statistics, how he use messaging, how he uses bigger message, how he transforms it into a, I’m telling you to it’s us together and how it’s important to you as a person. It’s all in 18 minutes. It’s really good. David Miliband. Yeah, yeah. OK, um, you know the name of his TED Talk? Uh Uh, it’s refugee status. Let’s see. Well, here I got it right here. I’m sorry to. Um, International rescue Committee is in charge of, and it’s the refugee crisis is a test is a test of our character. OK, well, and IRC is a charity itself. International Rescue Committee. All right. Yes, yes. All right. Well, we will, uh, we can check out David. And uh we can check out your primer. See how generous I am saying I said primer. I said primer twice. When I, when I know it’s dead wrong. No, no, yeah, maybe it’s uh Premier Fosse. We’re gonna look it up and uh they’ll know who’s right. It might be both, but I’ll, I’ll, I’ll be so generous as to say it a third time. We can check out your primer. At Karl von derro.com. You can check out your, your latest novel, Saving Miles, Miles by Carl Vonnro. Yes, and, and on the website, go to the newsletter and it would you have to subscribe to the newsletter supposedly to get the primer, but it’s right at the bottom there. You can download it. OK, we just, you just gave us the pro tip. We, we don’t, but we to join your join, join Carl’s join Carl’s newsletter, uh, join his email list, join the list because then you’ll know about the new, the next book that’s coming out, um. And I do every, every, every one I do um a description of a um a financial scam that’s happened somewhere and I haven’t done one on a nonprofit. I think that would be really interesting. All right, let’s not, right, sometimes the financial scams get too much public press, too too much mass media, and then people think, uh, I don’t, I don’t think that’s a good idea, Carl, because nonprofits are under such pressure now. How about doing an uplifting, do an uplifting nonprofit story, because Congress and led by Marjorie Taylor Green is so they’re so nonprofits and scams and, and Elon Musk called us uh uh a Ponzi scheme. Don’t, don’t do a negative story. Do, do, do financial crimes on Wall Street. Do an uplifting nonprofit story, please. All right. How about that, please? I, I’m, I’m, I’m asking, I’m asking, I’m asking the, uh, my captain, please do, do, do the uplifting. If you’re gonna do a nonprofit story, make it a positive one. All right. All right. Karl von derro Karl von derro.com. Carl, thank you very much. I knew this was gonna be fun because a couple of a couple of several weeks ago we had storytelling, but it was from a PR. Uh, a PR consultant perspective, which was valuable. She was very, very good. Talked about local media and think, but I, but when I saw your pitch about, uh, you know, storytelling from the award winning novelist perspective, I knew it would be. Equally valuable and and and very different than anything we’ve ever done so thank you thank you for bringing that to us. OK, well thank you it was fun. Like I said, it was gonna be fun. The fun did continue. It’s still fun now at the end. It’s still fun. OK, good. And it was fun in the middle too. It didn’t wane and then become fun again. It was fun in the middle is what every novelist. No, we didn’t have that. No, we had a consistent, no, it was linear, linear probably logarithmic growth in fun. I would say not even just exponential. Yes, it was logarithmic fun growth. I’m sure of it. All right, so we’ll leave it there. Thank you very much, Carl. It was a real pleasure. Thank you. Yeah, same here. That was it. Thank you so much for inviting me. My pleasure. Next week, the value of nonprofit journalism for your work, with Mother Jones CEO Monica Bauerle. If you missed any part of this week’s show, I beseech you. Find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martignetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio, big nonprofit ideas for the other 95%. Go out and be great.

Nonprofit Radio for August 4, 2025: Fundraising Storytelling To Show Your Impact & 5 Common Email Marketing Mistakes And How To Fix Them

 

Megan Castle: Fundraising Storytelling To Show Your Impact

Lots of nonprofits don’t have direct monetary impact to promote their work. If that’s you, Megan Castle has practical tips and strategies to collect and distribute quality, down-to-earth stories from your real supporters. She’ll help you engage your audiences, increase donations and save team time. Megan is CEO of Soapboxx. (This is part of our coverage of the 2025 Nonprofit Technology Conference.)

Patty Breech: 5 Common Email Marketing Mistakes And How To Fix Them

Yes, email performs well. Period. But you want your email campaigns to perform best. Are you making typical mistakes with inducing folks to join your list; welcoming them; bloating your messaging; talking too much about you; and, in who’s sending? Patty Breech explains these common mistakes and how to correct them. She’s founder and CEO of The Purpose Collective. (This is also part of our #25NTC coverage.)

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Welcome to Tony Martignetti Nonprofit Radio, big nonprofit ideas for the other 95%. I am your aptly named host and I’m the podfather of your favorite hebdominal podcast. Oh, I hope you loved last week’s show, the 750th. Great fun. Great fun. Hope you’re with us. And I’m glad you’re with us this week. Because I’d suffer with duodnitis if you inflamed me with the idea that you missed this week’s show. Here’s our associate producer Kate with what’s on the menu. Hey Tony, I hope our listeners are hungry for more of our 25 NTC coverage. Fundraising storytelling, to show your impact. Lots of nonprofits don’t have direct monetary impact to promote their work. If that’s you, Meghan Cassle has practical tips and strategies to collect and distribute quality, down to earth stories from your real supporters. She’ll help you engage your audiences, increase donations, and save team time. Megan is CEO of Soapbox. Then 5 common email marketing mistakes and how to fix them. Yes, email performs well, period. But you want your email campaigns to perform best. Are you making typical mistakes with inducing folks to join your list? Welcoming them, bloating your messaging, talking too much about you, and in who’s sending. Patty Bree explains these common mistakes and how to correct them. She is founder and CEO of The Purpose Collective. On Tony’s take too. Beware of this planned giving scam. Here is fundraising storytelling to show your impact. Thanks for being with our 25 NTC coverage. That’s the 2025 nonprofit technology conference. We are all together at the Baltimore Convention Center where our coverage is sponsored by Heller Consulting technology services for nonprofits. With me now is Megan Cassle, CEO at Soapbox. Welcome, Megan. Thanks. Excited to be here. You are. I am. I’m glad to hear it. Your session topic is show. Don’t tell your impact using stories as a foundation of your fundraising. Uh, first, before we get into storytelling. Your advice and uh strategies around that. Why don’t you just share what the soapbox about the CEO? Sure, yeah, so is a software platform that was built for nonprofits to help different organizations collect and share stories from their supporters for advocacy purposes, fundraising, marketing, really anything that you would want to use user generated style storytelling for. So our mission is really to help organizations that often have low capacity. Low resources, low budgets, collect stories that are really authentic and not highly produced like a style videos, but people sitting on their own couch in their own living room talking about ways that they’ve been impacted by policies or different things in their own communities and leveraging those stories for nonprofits to be able to use them for a number of different ways. So is your background as software developer or nonprofits or both? Good question. Uh, my background is in journalism and nonprofit marketing. Yeah, so I started off as a journalist, but this has really been an interesting intersection between storytelling and marketing in my current role because we do a lot of storytelling, of course, but with a lot of different nonprofits we’re working with a little over 70 but um it’s a lot of marketing too because once you get the stories, how to get the stories and how to share the stories is all about marketing. Right. Um So you’re um. I guess your your session is about uh helping nonprofits that don’t have a direct uh monetary impact to to share with with folks uh so the easy case, you know, for $5 a day you can buy lunch for children or pay for spay neuter, etc. so folks that don’t have this kind of monetary impact. So what um what types of organizations are you focusing on in your session? Yeah, so it was hard to come up with the learning objectives because I think there’s a lot of different ways that we could go with this, um, but it sounds like you read the description. That is true that it’s excellent work, homework you listen to some of our episodes. I listen to. preparing for each other. Trying to be as eloquent and analytical as the rest of them. Um, but yeah, so we work with a lot of organizations like I said that are doing advocacy work and it’s really hard to show that there’s like a tangible impact to that kind of work which often deincentivizes donors, not only to donate more amounts but also to donate more frequently or become a reoccurring donor, things like that. It feels in a world of instant gratification it’s really easy to want to donate somewhere where you know exactly what essentially product you’re buying for that and when it’s an organization that says that they’re going to work on economic justice or childcare policy and maybe that’s a 15 year fight or something that we’re still fighting for, it’s really hard to prove that those donor dollars actually went to something that’s making a real difference in their own community. And beyond that, even just proving that it’s something that’s going to impact their family as an independent person and not just like the whole of America. I think a lot of these things become very abstract, so being able to tell somebody that. By donating this $20 on a reoccurring level, it’s gonna be something that’s gonna impact your individual family is something that’s really, really difficult for nonprofits to prove and through storytelling I think that’s really the only way to do it is being able to have people that they can relate to and that seem like a real person and a real human kind of show the impacts that they’re actually making on like a daily or yearly or quarterly kind of way. I there any kind of Uh, infrastructure, uh, I don’t mean that technical sense, but like processes that we need to have in place before we can start to get, you know, these down to earth good, good stories, valuable stories. Yeah, I think that there is. I think a lot of organizations often go for quantity over quality in this sense and that. They also because they’re usually the bandwidth of the capacity that these organizations have for marketing or communications is has a big play here. I think a lot of the times when you say you need to be collecting stories, the first thing that nonprofits think is they’re like oh we don’t have a person for that, we don’t have the capacity for that, we don’t have a video crew for that and you really don’t need any of those things. Um, it’s something that a lot of Almost everybody in the world has a smartphone with a camera on it and it could be accessible for them to be able to record something right there that can help your organization make a really big difference, um, but also meeting people where they are I think is really important. So if it’s a written story that comes from email or it’s a comment on Facebook that you can kind of use to turn into a story or potentially contact that person on an individual level to get a video from them later, I think that’s great. Um, that’s really what our tool has done in a lot of ways is just make the storytelling more accessible to people so it doesn’t feel like such a heavy lift to do it, but I think in terms of the idea of like what kind of process we can have, I think like I said, meeting people where they are to make it incredibly easy and being OK with it not being perfect. I think a lot of organizations want the really polished like end of year wrap up video that looks beautiful. And costs like 80 for a 3 minute video that they can use for a bunch of different things, but truly the most impact we’ve seen with the stories that come in are often like I said, like somebody sitting on a couch in their own living room talking about how expensive childcare is and how a specific organization can maybe help that. um. Very low production value, high sincerity, right? People speaking from the heart, genuine, not actors like their hair is messy doesn’t matter what the lighting is. I mean, as long as they can be pretty well and it’ll be. Yeah, maybe they have a cluttered kitchen behind them or kids running around in the background yelling and that’s all the better. Uh, people feel the same way about editing the videos when they come in. There’s gonna be a lot of ums or ahs or any of these things in them, and they’re always like, well, how can we cut these out so it has a higher production value, but in the end that’s how we all talk on a daily basis, so making it seem really conversational and relatable is actually a lot more impactful than having a highly produced video style ad. Um, you just complimented, uh, nonprofit radio without knowing it because I don’t edit out ums and ahs and somebody on a previous panel today said, uh, you know, there are video editors, I mean audio editors, and there are that you can just give your file to and they’ll, they’ll spot the ums and ahs. and I said no, but that’s human. You know that’s the way we talk and I want a conversational show, you know, uh, we’re, it’s not David Muir. And I I think it’s easier for people to follow along if it sounds like a conversation than it is if it’s like perfect. I think, yeah, I don’t you think it’s easier to follow too? I do. I mean if it’s we’re used to dialogue, right? I think that we’re used to having this is we’re having a conversation right now that I could have with valid. I think your podcast is the best podcast. On the market, yeah, but you’re gonna make me sound perfect, right? Yeah, there’s nothing to do. OK. Alright, so we’re talking, the point is it doesn’t have to be high production value, right, to be sincere. I mean you were saying you think it’s more listenable, more approachable it’s more approachable, right? It is, yeah, and I think, um, just to repeat myself again, I think meeting people where they are is really important. I think a lot of nonprofits have the issue also that their donors aren’t always the same people that their organization is impacting. So creating like networking capabilities or just like being in the community and making partnerships with community members that are maybe working on the ground with people that you are impacting is a really good way to connect with people to get stories, but this is also something when we talk about this we want it to feel, especially my session is specifically about fundraising, how to use storytelling to increase your donor dollars and we don’t want this to feel exploitative. It shouldn’t feel like something that’s like we’re gonna use your really personal story about Medicaid or something like that. able to get donor dollars. It should be something that feels really empowering. People are really struggling out there and that’s why nonprofits exist, right, is for the common good of people that are having issues or things in their in their world that they need help with. Um, so empowering people to uplift their voices is Really, I think in a lot of ways empowering to them but it it it works really well for nonprofits as well, but it should feel like something that they’re a part of and we often see that organizations that include their donors or people impacted in their own storytelling um are actually usually going to donate more because now they have an attachment or like a sense of ownership in the organization because now they’re a part of it. It shouldn’t just feel like something that you’re going to use in a fundraising ask but. It’s also something that the staff is listening to when you’re working towards your mission and like creating operating values and all these things of having member voices. All right, so, um, after we’re, uh, conscious and reaching out to folks where they are, we, we see a potential, you see a potential story you mentioned maybe a Facebook post or something or some social post that is a potential story, uh, what’s where, where do we take from there? How, how do we how do we reach out to the person. Again, now from our perspective, sincerely nonexploitatively, but you know we think that there could be something there that would encourage others to to support. Yeah, that’s an interesting question partially because for the the work that I do specifically we work with so many different organizations and they all have a little bit of a different approach for this because their audiences are so different. I think a really common way we see it is people that are already on a list like a marketing list obviously if you have like a really big email list sending out and ask for stories is really helpful. I like to do anybody that’s already taken an action so donors are obviously great. I think giving money is like the highest bar action so even in like a donation receipt email that they receive, you can include an ask for storytelling there, whether it’s a Google for asking. For a written story or a link to something where they can upload a video or something like that. I think that’s a really good way to do it. Same thing with live events. If somebody is willing, especially in our day and age where everything is virtual, if somebody is willing to physically show up at an event for you, they’re for sure going to be willing to record a 20, 32nd story of something that they’re dealing with because they obviously have a deep value or attachment to your organization. In terms of like at the events you could ask them right there. We have a lot of people that do that, absolutely, and it helps just add like a little bit of fun to the event too like I don’t know, you go to a wedding and there’s like a goofy photo thing, you know, like people like to do that kind of stuff and it. There’s a lot of different ways you can do it. It doesn’t even have to be a video. It could just be a photo or something. Um, I think that too is like having a little bit of a user journey is often helpful. You don’t need to go from 0 to 100 right away. It doesn’t have to be like, we heard you have this issue, we want to get a 30 minute interview style story with you. It could be something like we would love for you to even like signing a petition, like, so you sign a petition first. If they sign the petition, you send them an ask for a written story. And then after they sign on a written story, you could even just send them back their written story and ask for a video. Um, that’s actually advice that I got from uh somebody named Felicia at Mom’s Rising. That’s the way that she does user journeys to get videos on soapbox and it’s been really effective for them. So it’s kind of like again meeting them where they’re at and then asking for like a little bit more every time um and getting them into something that they feel really comfortable with. Although the journalism part of me is like if you see a comment on Facebook of somebody saying something, I personally would reach out to them personally and ask them like just in a message or something, we saw that you wrote this, we’d really love for you to get involved and I think that’s a good way to do it. It’s not saying we need a story from you to use for this thing, but saying we would love for you to get involved um with our mission and it will help us in these ways are great strategies gave us like half a dozen. Methods of gathering story whether it’s an event, uh, you know, face to face, uh, or, uh, or virtual, um, other, uh, so this is, you know, I mean this is, I think this is the part where it it may break down like there’s we see potential but we don’t. Take advantage. We don’t, we don’t reach out to the person, not take advantage of the person. We don’t take advantage of the potential that’s there to, to support our mission, you know, we just kind of let it go or, you know, oh that that sounds interesting, and then we’re on to the next post or something, you know, or I’m glad that glad she said that, but then nothing more comes of it, um. So anything else at this at this stage that um yeah I mean I think storytelling has to be intentional like you’re saying, I think people will even like hear the things that I’m saying now and be like, well, maybe we’ll think about it or like it’s gonna take effort. It is something that you have to like consciously think about. It’s kind of like. I, to be honest, I think about this a lot like fundraising. If you, they say on average it takes 7 touch points before somebody will actually donate, it might take a couple of different touch points before somebody’s actually going to give you their story, but if we asked once for donations and they didn’t do it, no fundraiser would stop asking, right? Like you have to come up with other strategies to do it and once you come up with a strategy for storytelling that really works for your specific audience and your organization, it can really help make those asks a lot easier so it is worth the effort. Um, I do think though it shouldn’t feel storytelling shouldn’t feel like something that’s sort of parallel to the work that you’re doing, it really should feel integrated. It shouldn’t feel like, well, I really need a second staff person or something to be doing this. It should be something that feels really in line with the fundraising and the marketing strategy that you already have like for nonprofit to have a marketing strategy that doesn’t include storytelling, I think. a really big loss. Um, it should feel very integrated in that and if you’re doing it correctly, it shouldn’t feel like it’s like the work for 3 people. It should feel like it’s integrated into what you’re already doing. It’s part of the process see something that could be valuable. You talked about the journey, the content provider journey, you didn’t call it that, but uh. I don’t know why I’m using jargon. I have jargon tail on my own show, and I’m, you know, no, but it’s a journey for the person. They may not be a content creator. They are for you, but um. Yeah, no, it’s very like low lift in the beginning. Like it could just be a photograph we just use the post that you just quote the post that you just wrote something like that. You’ve already written it we use it on our website. Can we quote that in an email in a newsletter? That’s a really compelling story. We’d love to put that as a pull out quote in our next newsletter. People love that kind of stuff. Yeah. And people will feel special about it and then they might even share your newsletter on their own social media because they’ll be like, look, I’m quoted little vanity, yeah, we love to brag about ourselves, especially if we’re given a good opportunity. Look how we become validation personal validation now we’re the and there’s no humility on this podcast, um. OK, so now we’re at the right, so we’ve gathered some content. Some folks have said yes. Some said no, but that’s OK because like you said, we wouldn’t stop asking if it was fundraising. So we’ve got some, got some stories, different formats, um, suppose it’s just, well, you suppose it’s just a written story and, uh, we got their authority, their consent to use it in a newsletter. Anything more that we thank them. I just wanted these little mechanics. We thank them before we ask them if they take a further step like write a paragraph or something or a little fuller story. Any anything else we should be doing? Yeah, I think. Not to use the classic, it depends, but I think it does depend a little bit on like. It does kind of a little bit come down to capacity and volume like we have some partners that will be collecting hundreds if not thousands of videos at the same time. So it’s really difficult to be able to have a personal touch with like each of those individuals, right? Um, but I do think having like an auto triggered this is where tech comes in like having an auto triggered email that can go to every person that submits it saying thank you for the the video or the submission and also telling you, telling them what you’re gonna use it for. I think it’s really helpful. um I think a lot of nonprofits fall into abstract when they talk about use cases where they’re like we’re gonna use this for like tech justice or like. You know, fight this economic disparity, um, but that’s not really telling them what you’re actually going to use their story for and what it’s actually going to do and that kind of falls into that impact part is like now they feel like they’re submitting it to a black void that’s never gonna happen, um, so telling them like this is potentially going to be featured on our social media or embedded on our website like do something that’s actually going to tell them where to look for it. I think it’s often really helpful and deeply incentivizing for them to want to submit it and also potentially want to submit again in the future um and to share it, which is helpful. Um, but yeah, otherwise like we see a lot of people that will put stories on, yeah, like embedded on their website or like we work with a lot of member organizations if you’re looking for members, um, have members talk about what they like about your organization and embed a bunch of videos on your website under the membership page or take action page. um, yeah, otherwise. Mechanics, I guess it just it so depends on the on the people. I think if it’s a small group, like if you’re asking 5 volunteers, we have a lot of organizations that will do this even with just volunteers. They just have volunteers talk about different things and ask their friends to submit stories. If it’s like a group of just a few, I think even like a handwritten note thinking them or something would be amazing. I’m a big fan of handwritten notes. I think a handwritten note or like maybe a discount on like an event registration or something or a free event registration or something, a t-shirt, anything like that. I, I, I think it’s important to steer away a little bit from being like here’s compensation for recording a video because I do think once you compensate people will kind of say whatever you want them to say and it does affect the authenticity of it a bit. Um, but providing them a t-shirt with your logo on it, I think it’s a gratitude. It’s like some of these stories that we’re collecting are really personal about people’s use of Medicaid or gun violence or abortion care and so for people. to put themselves out there and really do that for you to be able to make a difference at your organization I think deserves a thank you in some way. And that’s how you’re building engagement, right? Like so you want them to be a donor in the future like you’re just building a relationship with them and they took a really big step so you should take at least a medium sized step to meet them. You got a good story, you can share? Um, let’s see. Yeah, we have, uh, I mean we have lots of places that are using it really effectively right now. I think I keep mentioning Medicaid because it’s so topical that we have 4 or 5 organizations right now doing save Medicaid campaigns um for advocacy purposes. Um, we work with the National Education Association, um, and they’ve been doing a lot of getting a lot of stories from educators about why public education is important, why the Department of Education is important, um, things like that which have been really great. Um, we worked with, trying to think of like volume over over quantity a little or like quantity over quality. Uh, we have some places that like I said, we’ll collect thousands of videos on our platform for something like Color of Change collected thousands of videos after George Floyd’s murder, um, on our platform, basically just saying that they like stand with the family and that things need to change, um, but then on the flip side of that, we have an amazing organization called. Community catalyst that they work on health justice and they’ve been getting a lot of really, really amazing stories about medical debt that have actually like done a lot to impact policy and we talked about personal stories. I mean, medical debt now you’re now you’re saying to the world that you’re suffering financial difficulties, things are challenging for you and that’s, that’s very personal. I mean, a lot of the stuff we’re talking about is we talk about abortion access and that’s also a deeply personal. Um, they specifically do a really good job of, I think you can use storytelling in a really tactful way to distill really difficult information or like policy, right? Like. We’re not, not all of us are really well informed about what certain policies will mean for us on a day to day basis or like for our family and community catalyst in particular I think does a really good job of taking like high level decisions and distilling it down to what it actually means on a human level through storytelling. They did a campaign about nonprofit hospitals and I had no idea like what the impact of nonprofit hospitals were before they did this campaign. Um, it’s something that almost everybody has in their community, but we’re not really aware of, um, so storytelling is a really powerful tool to be able to change those kinds of things. Um, have you done your session yet? I haven’t. You haven’t. It’s coming. OK. OK. I know I’m giving away all my tips. This is not gonna nobody listens to this podcast. Um, no, we have 13,000 listeners. That’s amazing. It’s good. It’s a, I’m grateful to have that many people listening each week. Um, otherwise, yeah, otherwise I would have asked you, uh, some of the questions that you got from the audience, but, um. So, uh, leave us with something that uh we haven’t talked about yet or maybe amplify something we did talk about, but you wanna go a little deeper. Um, with some encouragement. Leave us with something good. Yeah, um, I think a big reason why just like a little bit of my own story I guess like I went to school for journalism and a really big part of that was um making sure that voices are being heard that aren’t normally being heard by the mainstream media or just different things and I think in nonprofits it’s easy to target people that have like a really good story or um are already active or have a community following or things like that but I think some of the most impactful stories are the people who have tried to tell their story a lot of times and felt like it never has gotten heard and so they just stopped telling it. Um, that was a really big part of my sort of like journalistic career was um talking about the um so I’m like stumbling a little bit I just haven’t talked about this story in a minute but. Um, was talking about the healthcare access and like federal funding access on Native American reservations in rural Montana during COVID and they had like absolutely no belief that the federal government was going to be helpful um through IHS funding at that time and they there was no coverage in Montana about what was going on in those areas um through like funding. And it was a really big sort of like catalyst for me to be like I just want there to be a really accessible super easy way for people to not only tell their story but feel like that story is being heard um and like actually get used for something that could be impactful. So that’s sort of really like a big part of why our company is the way that it is now is just feeling like everybody has the same opportunity to tell their story in a meaningful way. Megan Castle, CEO of Soapbox, thanks very much for sharing all your ideas. Yeah, thanks Tony. It’s been. Thank you, my pleasure and thank you for being with Tony Martignetti nonprofit radio coverage of the 2025 nonprofit technology conference where we are sponsored by Heller Consulting. It’s time for Tony’s steak too. Thank you, Kate. I have to thank our long time listener and fan of nonprofit radio, Cheryl McCormick. She’s Been with us for many, many years. She’s CEO of the Athens Are Humane Society in Athens, Georgia. And she alerted me to a planned giving scam. That has been run in two charities in Canada. And the exact same thing, storywise and. Document wise happened at. The Athens Are Humane Society. What happens is they’re preying on small charities that would get excited by a $95,000 planned gift. And they promised to send you the check, and, but Cheryl and her team had some suspicion about the, the way the conversations were going and the strange email address was an AOL address, but the person was claiming to be an attorney. And there was no obituary for the person that they claimed had died. There was no will available. So these are the things that raised their suspicion. Uh, the, uh, $95,000 check did arrive. To the Humane Society, but Cheryl and her team had figured out the scam in advance because they found some news coverage of the exact same scam run against two charities in Canada. And I did a LinkedIn post, if you want to go back to my, look at my LinkedIn posts from last week, you’ll find a link to the news coverage of that, uh, that scam against the two Canadian charities. What is the scam? They send you the $95,000 check, then they tell you, oh, you made a terrible mistake. We sent you too much money. We need you to wire back 70 or $75,000. You were only supposed to get 20 or 25. You wire the money back. And after that, the $95,000 check bounces. And you are out the money that you wired them because they’re long gone. So Beware. Uh, it’s people preying on small charities, uh, who would get excited, you know, uh, well, any charity, I think would get excited by a $95,000 gift of any type, planned gift or, uh, lifetime, immediate gift. Take your time. Now you’re aware of this scam, but generally, Trust your intuition. Do your due diligence, research. If you’re not sure about something, don’t say yes. You know, you don’t have to urgently accept a gift. Of any type, whether it’s a lifetime gift or or planned gift. Take your time. Make sure you Do the research. Because there are some folks uh taking advantage of our community, which Boils my blood. It was miserable. We we’re gonna fucking. Scammers picking on our community. Damn you, damn you scammers. That is Tony’s take too. Kate. We hear that scammers would be going after small nonprofits and not like. Rich people, they can do both like Jeff Bezos or something like Amazon and yeah I think they’ve got enough, uh, Bezos, but uh you can do both. It’s not mutually exclusive. So, I want folks to be aware that there are people preying on nonprofits. My favorite scam is the one that dad got, your brother, he got in the, in the mail that. He was like some long lost relative of some prince overseas and he has to like claim money or something and he’s like royalty now. Yeah, yeah. I think he told me about that. He asked me, I think he asked me about that at the time. That was a few years ago. Yeah, I remember we’re we’re descended from royalty or something like that, yeah. Martin Etis. The Martignetti uh science, the uh the. The, the Duke and Duchess. Oh yeah. I, I would be the duke, your dad would be the duchess. Well, we’ve got boo but loads more time. Here are 5 common email marketing mistakes and how to fix them. Hello and welcome to Tony Martignetti nonprofit radio coverage of 25 NTC, the 2025 nonprofit Technology Conference. We’re all together in Baltimore, Maryland. Our 25 NTC coverage is sponsored by Heller Consulting technology services for nonprofits. With me now is uh 33 timer back on nonprofit radio, Patty Bree, founder and CEO of the Purpose Collective. Welcome back, Patty Breach. Thank you so much for having me. I’m pretty sure it’s, I think that sounds right, yeah, it is, um, and this year. Your NTC session is uh 5 email marketing mistakes you’re probably making and how to fix them. That’s right. Uh, I think you and I kicked off our uh NTC journey with, with the, uh. The the with with an email journey, your your your email welcome journey, isn’t that what it was called your journey, yeah, that’s right. I’m a little bit obsessed with. OK, yeah, that the previous session attributed the 55 email journey to you and you’ve got exact time frames and first one should look like it came from the CEO or what like it was personally prepared. Yes, we’ve been through that. Um, so, uh, the 5 email marketing mistakes, why don’t you just tick off the 5 and then we’ll be happy to go into detail. Go ahead. What are the 5 you’re probably making mistakes. Yeah, so the first mistake has to do with how you’re collecting emails for your list and that is the mistake that you’re probably making is that you’re just asking people to subscribe to your newsletter. Um, the second mistake is that after you convince someone to subscribe to your newsletter. Um, you do nothing. You answer that with silence. Even just one email would be great, but a lot of people don’t have that. OK. Um, the third mistake is that your your emails are trying to do everything. They’re just they’re way too full. And the 4th mistake is that your emails are talking about you not talking to me. And then the 5th mistake is that your emails are not coming from a person. OK. Uh, some of these sound familiar, like talking about you, you, you like, you like it donor centric, donor focused, not about us, the work, about you, the donor, but we’ll get to that. That’s number 4. I’m jumping ahead, but some, some of these sound familiar, including the, uh, how you’re welcoming the welcome series. OK, but let’s start with number one, how you’re, how you’re collecting what what what’s, what are we probably getting wrong there again? Yeah, so I think um most of us are probably just putting something really simple on our website that says subscribe to our newsletter or join our email list with a little box to put your email in and I argue that that’s not very compelling. Nobody really wakes up in the morning thinking I need some more newsletters today so uh I’m gonna go to this organization’s website to get my fix. I’m so glad they asked me to join an email list I was really hoping to do that today. Um, so I encourage organizations instead to invite people to be a part of a movement, um. You know, include a call to action that’s really inspiring. What is it that you’re offering people like is it that you’re gonna provide stories of hope in their inbox every day which all of us could use a little bit more hope in this day and age? Is it um that I mean politicians are really good at this if you go to their websites and see what their call to action is on their email newsletters, it’s things like you know we’re gonna. We’re gonna dream big, we’re gonna fight hard, we’re gonna put power back in the hands of the people, like really inspiring messages where you read that and you think, yeah, I wanna do that. Absolutely, sign me up. Um, what pop-ups, uh, light boxes, what do you feel about, are, are, are pop-ups and light boxes, are they antiquated? No, pop-ups are still, I think those are good. Can you, can you do those like, well, you said it for like 15 seconds on the site and then it pops up or how do you feel about those? if they’re not good then say, say you’re, I’m out of, I’m out of line. No, I think those are great um I think what you said is really important like wait a little bit before a lightbox shows up so you can either do that with a time delay or you can do it with scroll depth on the page depending on your website so I think something that’s annoying is when you go to a site and you’re trying to read. Whatever it is you came there to read and like almost immediately something’s in your face and you’re like I was trying to read that like get out of here. I came here for a 1015 seconds with the info that I wanted 15 seconds in the world of websites is actually a long time to spend on a page so if you’re delaying something that long, great, like at that point someone if they’ve been there for 15 seconds, they’re probably interested in you enough to sign up for your email. But you want to know what your average time on the. On the site is, I mean, if it’s, if it’s 8 seconds, that’s, that’s pretty bad actually. If people are, people are leaving your site after 8 seconds, that’s bad. Well, now you know what, it it depends on the reason they go though if they, if they, if it was a search and now, now that brings in the Google AI summaries that is that is now reducing organic, uh, organic hits right because we’re getting it from the AI summary we don’t even scroll past that, but if you get past that and people came with a specific question and you’ve got the answer. Um, they might only be 10 seconds. Yeah. Yeah. They might only be 8 seconds on your home page and then click through to a different page. Um, so yeah, I think, I think lightboxes are great. I would just make sure they’re not immediately in your face. OK, OK. Um, right, so you wanna, you’re trying to draw people into your work in inducing them to join you, so not just get a, get a get a weekly. Yeah, you’re inviting them to be part of something bigger than themselves, joining a movement, solving a problem, being a part of the solution, being inspired, that’s really the call to action that I want every nonprofit to have on their website for their email newsletters. I have a good friend. Credit her because I’m gonna use her material, uh, Sherry Quam Taylor. Uh, we spent a lot of time together on LinkedIn. And she says that her advice is that you’re not giving. To us, you’re giving to the cause through us, so it’s 2 versus through. You’re giving to. Uh, solving world hunger through Feeding America or you know, um, etc. you know, do you, do you buy into that or you’re welcome to agree with Sherry disagree or disagree I should say. No, I definitely agree. Yeah, I think that’s that’s totally right. One of the examples I use in the presentation is a. The action that says let’s end malaria. It’s from an organization that’s working and you know it says like we believe this is possible. Join us. Like we’re we’re going to get rid of this disease. Let’s do it. And so the people who are signing up for that email list and donating to that organization. They’re trying to get rid of malaria. They’re like, Oh, is that what you guys are doing? I don’t know who you are. I want to get rid of malaria, you know, that’s the one thing I’ll join your list because, yeah, no, no, absolutely, alright, something bigger, right, something big, the bigger cause. Yeah, right, right, that’s the sort of inducing, uh. An opening relationship, you know, hear from us regularly. OK. OK. Um, so how are you welcoming? Uh, here we are now. 5 email, the, uh, the ubiquitous Patty Breach, uh, purpose collective 5 email welcome journey. Is that, is that what this is? How are you welcoming folks after the first one? I’m sorry, after they say yes, I will, I will, I’ll take your email. Your, I’ll take your newsletter, sorry, yes, I’ll join your newsletter. What should happen first thing. Yeah, so what I like to point out to people is that the journey that it took for someone to give you their email address, that didn’t happen in a minute. They probably, you know, first heard about you through word of mouth or some other means and so they maybe spent some time poking around in your social media. They liked what they saw, so maybe they ended up on your YouTube channel watching some longer form videos, maybe they popped over to your website, read even more about you, looked at your blog, and then decided. Yeah, I like this organization. I like what they’re doing. I wanna be a part of it. Here you can have my email address so that process that might have been days, hours, it was like by the time they give you their email address they are fired up about you. They’re like, yes, I’m in, sign me up, let’s do this let’s end malaria or whatever it is and if we’re not meeting that enthusiasm with our own excitement then it’s a really missed opportunity. So I recommend sending at least one email that just says yay, you’re here, you made a good decision, welcome. OK, OK, uh, that’s at least 1. Let’s let’s review the uh the 5 email welcome journey. You we we’re not gonna go into the 35 minutes that we spent, uh, 2 years ago, uh, no, 3, no 2 years ago. Yeah, this is the 3rd. Um, but you know, remind us what the, what this ubiquitous journey looks like. Yeah, so the idea is to capitalize on the window of opportunity immediately following someone’s action. So I recommend sending 3 to 5 emails starting as close to immediately as possible, so at least within the 1st 24 hours after this action. And going up to 3 or 4 weeks later. So, um. You can send as as many or as few as you like in that window depending on your team’s capacity depending on what you feel like you have to say um but I recommend starting with something simple that’s like congratulations we’re so glad you’re here you made a good decision, welcome to the team, yay um and then from there you can go into um more content that. Talks more about what it is that you do broadly, but we always want to make sure we’re giving someone something of value, so saying like. Um, here’s our most popular piece of content that we put out in the last year. We thought you might like it. Everyone else told us it was really great. Have you seen it? Have you seen this video? I’ve read this blog post, um, you can invite people to come hang out with you if that’s appropriate, like, hey, we have events we’d love to see you at one of them. We have volunteer opportunities we love to meet you, um, something that’s like really drawing them in to the work and making them feel like they’re an important part of what you do. And if you want, you can throw in a donation ask as one of those emails as well. So the, the second one, not certainly not the first one, no ask in the first one that I have your attention, can I have your money? Alright, so 2 or 3 you could put it in. OK. It could be, it could be a different ask too. It could be a volunteer ask, could be a sign, uh, a petition is a ubiquitous one. Survey, maybe you have a survey about your interests that are all valid calls to action, right? Absolutely, yeah, and they’re like I said, they’re very fired up about you at this point, so it’s an excellent time to ask them for something like this. And the second one initially joined 2 to 3 days after that initial action and the first one came within 24 hours. OK. OK, why don’t we suppose we’re we have the capacity for a 555 step. what are we doing in 4 and 5? Yeah, so, um, I would say that the time between emails should basically start doubling so you wanna have one email immediately, a couple days later another 15 days later another one, a week later, another 12 weeks later, the last one. Um, and I think you can’t tell too many stories in these email welcome journeys, so I like to do, um, you know, a simple welcome message for the first one, tell a story of impact meaning here’s the story of lives that are being changed thanks to supporters like you, like this is what the work that you’re making possible now that you’re part of this community. Third email can be some call to action like volunteer with us, come to our events, take our survey, make a donation, whatever it might be. 4th email tell another story, and then that 5th email it could be another call to action like we want you to read this, we want you to watch this video, we want you to donate if you haven’t asked that yet, whatever it might be. OK, thank you. Good overview of the welcome journey. All right, that’s how you should be welcome, but your advice was at least 1. That’s not just the regular newsletter, at least one personalized thank you, yeah, you’re with us. Thanks so much. Yeah, exactly. I mean it can be overwhelming to think about creating a 5 part series, so maybe just start with one, just at least get that going. OK, um, your emails are too full, too much, too dense. What, what does this look like? What’s, what, what are we probably getting wrong here? So, um, it sounds like you could have called this most likely like 90% chance that you’re getting these wrong instead of probably, but you’re being, you’re being thoughtful to to the community. You’re probably getting this wrong, but overwhelmingly likely. All right, what, what’s the matter with our, our dense emails? Yeah, so one of my mentors describes marketing communications as like throwing ping pong balls at people and so if I were to throw 72 ping pong balls at you at once, you might just like cower in fear like what is happening? You probably can’t like focus on catching one of those, um, and I think a lot of times that’s what our. Emails end up being like in the nonprofit world it’s just information overload it’s just this this this this this this this and this and it’s like whoa this is like too much I I don’t know what’s going on in this message and a lot of times also I think they fall into this category that I like to call the phone call to mom which is if you could imagine. You know, a mother figure in your life calling you and saying like, hey, how are you? What did you do today? What did you do yesterday? What did you have for dinner? Where are you going tomorrow? This is a phone call from mom, that’s a better way to describe it. Yeah, but I think it’s better if the rare as that is, we know mothers never pick up the phone. No mother’s phones outgoing calls. They only they only receive calls. Uh, but if you know, but the, the phone call from hell or the phone call from mom. OK. Um. So that type of reporting. Of like this is what our nonprofit has been doing we bought new computers our CEO won an award that is only interesting to your mom. No one else wants to hear those kinds of updates so um I really challenge nonprofits to look hard at what they’re putting in their email newsletters and see if they can cut it down to just things that are relevant to their supporters like a story of impact could be relevant. And saying like you know here’s this wonderful uplifting story that we wanted to share with you it’s so heartwarming, it’s so inspiring and you’re a part of this work with us so thank you for being here and also you know inviting people to come to an event sharing a resource that might be helpful to them. That’s the type of content that I’d like to see more of in these newsletters, and it could be really simple just three pieces of information in an email. You could even just do one. You could have a newsletter where you send one topic, one story. You can do that. OK, yeah, your supporters don’t need to know everything, right? Like you serve a rack. We moved the server rack, uh, out of the ladies’ room. Now the devoted server closet. Thank you for your support. Alright, uh, yeah, see, the audience likes our idea. That’s the, uh, keynote keynote session going on in the background, but we persevere. Um, OK, yeah, so take a deep edit to your, your bloated emails like, so is it. All right, so some info just doesn’t need to be shared, like the, the, the new laptops and the server rack. That doesn’t need to be shared. But if, if, if we feel the information is relevant. Are you saying it’s better to maybe send more frequent emails that are less dense? Exactly, yeah. So if you’re an organization that is frequently updating your constituents, maybe you have a lot of events, maybe you have a lot of free resources there’s a lot going on. I would recommend sending more emails that are shorter. OK, what’s the maximum and maybe there isn’t a hard rule uh maximum number of emails. Let, let’s not even say a week. I mean, in a month. How many, how, how many would be too many, thank you, in a month. Um, that’s a good question. I don’t know that there is a hard and fast rule. You could go weekly, so that would be 4 in a month. Um, you could send 2 a week if you have a lot to say, if there’s a lot to update your supporters on. I wouldn’t do 2 a week if you’re just repeating the same content across those emails. Um, you might get people starting to to tune out, but if there’s a lot going on, yeah, weekly emails I think. All good. What’s your advice on uh resending to non-openers? Um, yeah, great question. That I think um it’s about time. It’s only 18.5 minutes in. You got a decent question. All right. That can be a good strategy, um, that has more to do with your Deliverability like getting people to interact more with your messages, um. My answer to that also I think would depend on like what is the bandwidth of your team’s capabilities and if getting the newsletter out the door is already a lot of work and it doesn’t really feel possible to go back and resend to not like that’s just too much on top of everything then I think you can skip it. OK, I mean, I, I think it’s an auto like just click click a button. Depending on your email provider, yeah, it can be. I use MailChimp. I know it’s, it’s an option. Just tap the button and then they’ll ask when do you, you know, when do you want to resend? OK. Uh, all right, so you’re not opposed to the idea. No, not opposed. OK, all right. Um, but you’re not enthusiastic about it either. Yeah, I mean, I guess. I have mixed feelings on it because I think that. I think that sometimes we can get a little fixated on the people who are not opening our emails, people who are unsubscribing. I hear this a lot from nonprofits they get. Um, they’re hurt by the people who are unsubscribing from their email list like why are these people leaving like look at all these people who don’t want to hear from us anymore like this is hurting our feelings, um, and I really want our attention and energy to go to the people who are opening your emails and are engaging with it like those are your supporters who are happy to hear from you. They’re excited about what you’re doing. And the other people who don’t want to read your messages, don’t wanna open them, don’t wanna be on your list, that’s fine, let them do whatever they want. Let’s focus on the people who are excited. OK, all right, very positive. The positive purpose collective, um, I guess the other thing you could do is look at how the resend does. If it’s very low, then you, then you’re just annoying people a second time. But if it, I don’t know if it does like 20, 20% or more. Of the the non-opener, now we’re now the population is the non-openers of the first one. I don’t know if it does 20% or more. That’s that worthwhile? Yeah it was probably worth sending, but it’s like 2 or 3%, people are, you know, they’re blowing you off a second time. Don’t resend again. I don’t know. How about this thing. 6 months later you’re getting the same email you got. All right, don’t do that. That’s another one you’re definitely doing wrong. If you’re doing that, you’re, that’s definitely a mistake. OK. Um, all right, so that do we cover email density, there’s almost only so much capacity in. Could be just 12 or 3 if you feel it’s necessary, but certainly no more than 3. And same thing with calls to action, right? Are you, you’re you’re a subscriber, I think or believer one call to action per message, right? Yeah, yeah, keep it simple. Um, click rates are, I mean, famously low across email. A good click, an amazing click rate would be 10%, meaning 90% of people are not gonna click on your email. And so I think we can do ourselves a favor by making that one click really count and just have the one call to action. So rather than saying you know you could do this or that or this or that like sometimes that creates decision fatigue and people choose nothing or not even just 2, not even 2 choices. I mean you could, you could definitely do too like um something that’s common is to include a donate button in the footer of every newsletter so maybe your call to action in the body is something different like. You want people to register for an event. That’s your main call to action. I think it’s fine to keep that other donate link in the in the in the body, keep it to one or QR code you like QR codes. Um, yeah, I love QR codes. I don’t know how often QR codes are effective in emails. Sometimes you’re on your phone that’s right. Most emails are opened by phone, right? It’s a very high percentage. Yeah, very true. OK. Right, those are more for social website. Yeah, or paper, you know, if you have like a poster somewhere, if you’re handing out a flyer QR code is a great way to get someone online really quickly. Yeah, you’re absolutely right. The vast majority of emails are on the phone, so you’re welcome to say no. Uh, talking, talking the subject matter, that the pronouns are wrong. Too much us and we and not enough you and us together. All right, expand on your, your thinking there. There’s the team. Here’s the team together. Purpose Collective, all three. Julia and Michelle just joined, uh, watching, watching the CEO. All right, you’re getting content. All right. Digital content. Don’t put too much in those emails though. Don’t fill those emails. All right. I told them, I told them in the previous, I’ll probably run these back to back week one will be probably be them with panel of three with uh, with, uh, Michelle Julia and, um, and Sarah from Brack, um, and then, and then this, this will probably be, will probably follow. I told them. Uh, you’re overexposed. The purpose is overexposed. Like every year now we got 100% of the team is on two different sessions. Next year it’ll be 4 people and you’ll want to bring them all in one sessions, yeah, so you need to sponsor. What you need to do is start sponsoring the podcast. That’s what. That’s what should be, says sponsored by Heller Consulting should be sponsored by the Purpose collector. So put that in the budget for for 2026, or even a spot opening, uh, even this summer. So you don’t have to wait you have to wait till next year. All right, so all three of you have heard it now. Yes, you do. All right, um. we’re we’re looking I think is what we’re probably doing wrong. So you might have heard me say this before. I believe the most important word you can use in any of your marketing is the word you and it’s really understandable how we end up talking too much about ourselves too much we focused language. Um, it makes perfect sense. We, we wanna show our supporters that we’re doing a good job. We wanna. Make a strong case for why our organization matters um we wanna prove that we’re doing what we said we would do with your donations um but unfortunately that can come across as um I mean one it can make it seem like we don’t need any support because look at us, look how great we’re doing we did this and we did that. Um, but the other thing is it doesn’t really invite the reader in to say you have a place here and you’re a part of this. It’s just, I mean it comes across as bragging like look at us, look at what we did, we did this and we did that and we did this other thing and now we’re doing this and we also did that. Aren’t we great? And so it’s a simple shift to just use more you focused language. So you know thanks to your support we’re able to do this um you’re changing lives, you’re helping to make the world a better place, um. I like it that you’re doing the work, not that you’re supporting us in doing the work because they all know that they know they’re not on the ground. They know they’re not visiting the homeless camps. They realize that they don’t do that. They know, but you can see it’s not like lying, you know, you’re, you’re, you’re saving lives, you know, whatever you’re improving the climate in Detroit. You know, it’s it, you don’t have to use the, you know, where you’re helping us do it. Yeah, exactly. And also you know just more gratitude when you when you add more language you end up with more gratitude statements like thank you so much for being someone who cares so deeply about this thank you for for making meaningful steps towards this goal thank you um I think that can really help your emails feel like. They’re relevant to the reader. It’s not just me talking about myself at this organization, it’s me saying to you, you matter, you’re a part of this, you’re really important, couldn’t do it without you. OK, OK. Um, email is not coming from a person. Yeah, so, um, I see this a lot where an organization will put the nonprofit name in the center line and the subject line will say something like spring 2025 newsletter and that just feels very corporate feels very one size fits all it feels like you know we’re just this. Nameless faceless organization that’s sending you an update. I think it’s much better to remind people that they’re humans who work at your organization, so put that, put a person’s name in the center line. You can still include the organization after that name if you want to. Um, but say you know this is from Patty Breach and sign the email as if it was from me, Patty Reach include my photo, you know, put something in there that shows people there are real human beings doing this work and we those real human beings, we want to talk to you are very important supporter and we want to send this message to you from us. Um, I think that personal touch can really help people feel more connected to the work that you’re doing, feel more connected to your team, and in the presentation I I include a screenshot that I pulled from my own inbox a few days ago where it’s just like corporate message after corporate message it’s like a receipt from the parking structure where I left my car to come on this trip and it’s like Toyota sent me. An email and Verizon sends me an email. It’s just like we’re so used to getting these meaningless corporate emails from companies. So if you put a person’s name in the center line, I think you’ll really stand out in the average inbox. I’m sorry, the line. Yes, yes. OK. OK. Yeah, right, right, yeah, Tony Martignetti. I do that. OK, good. I got 1 out of 5. Uh, no, this is not about me. Uh, all right, valuable, yeah, yeah, it’s, it’s the person and then you could say like CEO. I mean I’d be more apt to open a CEO’s email than, you know, if I get maybe I wouldn’t say director of development. I’d probably just leave that out. But yeah, a person, right, that’s a simple one. That’s a simple one. How do you feel about the uh yeah, using the name, you know, like addressing, you know, hello, hello Patty or you know, hey Patty or something like that I think it’s a really good idea, you know, you know, you know, the person didn’t write it personally, safe bet, you know, unless, but hey Patty, you know, hi Patty, you know, you’re into those dear, dear, yeah, yeah, great. OK. Even just even just first name yeah um Seth Godin says that what our supporters want most is to be seen and so to use someone’s name is one way you can say like I see you I remember you, I know who you are glad you’re here. Yeah, right, and now it’s person to person if the sender is a person and uh they’re saying hello yes exactly. How do you feel about uh leaving it there with personalization? That’s great. Is that right? Yeah, OK. Patty breach spelled like uh spelled like breech birth, not like breach, not like breach of contract breach, yes. Founder and CEO of the Purpose Collective. 5 email marketing mistakes you’re probably making and how to fix them. That’s what we just talked about and we are sponsored here by Heller Consulting. Technology services for nonprofits. Um, thank you very much for being with our 25 NTC coverage. Next week. Congrats, you’re a manager. Now what? And facing feedback. If you missed any part of this week’s show, I beseech you. Find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Marignetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio, big nonprofit ideas for the other 95%. Go out and be great.

Nonprofit Radio for June 2, 2025: Storytelling & Local Media

 

Fabiana Meléndez Ruiz: Storytelling & Local Media

Fabiana Meléndez Ruiz reminds us of the value of sound storytelling, and how to get your house in order before you go public with your stories. She shares sound advice on the great value of local media and how to build the journalist relationships that will help you get your stories told. Fabiana also reveals startling media consumption trends among Gen Z and Alphas. She’s the CEO of Refuerzo Collaborative.

 

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Welcome to Tony Martignetti Nonprofit Radio, big nonprofit ideas for the other 95%. I’m your aptly named host and the podfather of your favorite hebdominal podcast. Oh, I’m glad you’re with us. I’d get slapped with a diagnosis of polymyalgia if I had to endure the pain of you missing this week’s show. Here’s our associate producer, Kate, to give you the highlights. Hey Tony, this weekend. Storytelling and local media. Fabian Melendez Ruiz reminds us of the value of sound storytelling and how to get your house in order before you go public with your stories. She shares sound advice on the great value of local media and how to build the journalist relationships that will help you get your stories told. Fabian also reveals startling media consumption trends among Gen Z and Alphas. She’s the CEO of Refuerzo Collaborative. On Tony’s take 2. It’s time to contact your senators. Here is storytelling and local media. It’s a pleasure to welcome Fabian Melendez Ruiz. She is a Venezuelan American communications expert and CEO and co-founder of Refuerzo Collaborative, a Latina owned agency nurturing the stories that reinforce community. Her agency is at Raffuerzocollab.com, and you’ll find them on Instagram at Rafuerzo Collaborative. Welcome to nonprofit Radio, Fabian. Thanks for having me, Tony. I’m excited to be here. A pleasure. I’m glad you’re excited. Thank you. Let’s talk about storytelling. Uh, you, you’re an expert, you’ve done thousands of stories. Let’s just start with the, the value of good storytelling. Why so important? Absolutely. So I, I think we need to start with my background a little bit. So I started, um, Working in PR and I did all of, all of the things. I did food and Bev and, and motor sports, um, and science and book launches, and there was a common thread and that was that I wanted to work with mission driven and mission-oriented organizations. Um, and so I always had the philanthropic bug, right? I always wanted to volunteer and serve on boards, and I did those things. And when I launched Refuerzo, uh, we carved a niche in nonprofits. So that’s, um, I think what would be relevant for a lot of listeners is, you know, why is a publicist on the podcast? Well, I work with a lot of VDs and a lot of boards and a lot of nonprofits. So storytelling is we wouldn’t have you if you did. If you were if you were still working for motorsports and food and beverage, uh, you wouldn’t be on nonprofit radio. You’d be on some, some corporate, uh, corporate PR podcast, but you wouldn’t be on nonprofit radio. So, uh, but we know, we know you’re bona fide because you’re here, but it’s good to share your background too. That’s, that’s fine, yeah, thank you. And um, so, OK, let’s talk about storytelling now. So, when we started working with nonprofits or when I started even before before so, and we started Working on PR campaigns for them. There was a thing that I noticed. And that is, they didn’t have defined stories a lot of the time. So the mission was defined, right? And the values and like the work. But I’m like, that is not the story. That is a, a part of the story. And that’s what should drive the story. But Um, we would have these conversations, and a lot of nonprofits would wonder, well, why aren’t we getting on the news? Why aren’t we being asked to comment about, you know, XYZ when we’re an expert? And I would tell them, well, it’s a storytelling issue because y’all are in a lot of ways, focusing on something that’s a little, a little more self-serving. So y’all are one. To be on the news because y’all want to be on the news versus wanting to be on the news because you have an angle for a particular community issue that is important. And that’s the the importance or that’s where storytelling comes in is it can’t be self-serving, right? Um, really, it has to be because you as an organization. Or as an ED or, you know, whatever, as a program coordinator, have a perspective on an issue that impacts a community that ties into a community issue, and you can tell a story about the impact you’ve done to support in solving that issue, if you will, um, through storytelling. I hope that makes sense. Yeah, well, we’ll have time to flush it out. Yeah, of course it does, and your, your point is, uh, Very important about being, you know, mission centered, right? All the, all the stories are about the mission, of course, but the mission itself is not newsworthy. The, the work, the work around the mission is, but you know, like publicizing your mission statement is not gonna get you anything either in earned or owned uh media. Absolutely. Well, and you have to remember, and you know this, right? Because you work with nonprofits and, and you’re in radio, right? But a lot of people don’t, and they don’t have to, right? Because a lot of EDs or people in nonprofits have other roles that aren’t marketing. But I think it’s helpful to know that, you know, newsrooms are operating very lean. Um, and I don’t think a lot of people recognize that. I think they hear, you know, newspapers are closing, all of these things are happening, but they don’t really digest that. So when you’re storytelling, you have to make sure that it aligns with that particular radio show outlet, you know, newspaper, magazine. And that particular journalist, because they’re getting 500 emails a day, right? So, what are you doing as an organization that is different, that is impactful, that is backed by data, that is backed by people who maybe have been impacted by programs and can speak on it. Um, you essentially have to be a journalist. Or yeah, think like think like one. Yeah. Mhm. OK, uh, cause you’re gonna be appealing to them. Absolutely. Right, OK, um, so we’re, we’re talking about storytelling for, uh, journalist, journalism channels, you know, the news channels, uh, news outlets, not so much social media and, and earned, uh, and earned media or other, other, I should say social media. It’s definitely for both. So I’m starting with um earned or like journalism because that’s where a lot of the crux of my work is. But yeah, I mean, social media is the same thing. I think the issue with storytelling there is that people want to go viral. Um, and I’ve had a lot of nonprofits tell me, well, how can we tell, how can we tell a story so that we go viral? And that is the biggest mistake, right? You don’t, you don’t want to post with the goal of virality, right? Like, virality is, you know, really more of a more serendipitous than that. It kind of just happens, right? Like you can be on top of the pulse of pop culture. Um, but if you post with that intention, it doesn’t happen. It’s very funny. It’s almost like the the least you want it, the more you will get it. So the more you want it, the least you will get it. Yeah, absolutely, that, that shouldn’t be the goal, uh, because it’s, it is, it’s too fickle, uh, like you said, serendipitous, of course, but, but, um, but if we have the right perspective and our expectations are appropriate, and we’d be using the same stories for journalism outlets that we’re using for social uh social outlets and maybe our blog as well. Yes. So the good news about storytelling is that, um, it never dies. So you can recycle that content as much as possible. Um, and really, I think we need to go back a little bit because, um, I think a lot of the storytelling. Workshops that we do and narratives that we do where we rework a lot of that for nonprofits. There’s a lot of internal work that has to happen. So, um, sometimes before we even pitch or help them with social, we have to sit down and have essentially, um, you know, a come to Jesus or, you know, Muhammad come to the mountain situation because Um, you can’t have good storytelling if your house isn’t in order. So we’ve had a lot of situations where, you know, there’s, um, maybe some discontent and a board, and, and that causes everybody to disagree, um, on what the story should be or what they should be doing moving forward, or we come in really with the focus of story. We always come in with the focus of like narrative workshops, but then we find that there are symptoms of other things too, right? Or Um, you know, we’ve had situations where we come in and everything looks to be in order, right? We’re like, OK, we have the story, and then when we actually sit down and are discussing with the board and the ED and everybody, we realized, well, we thought we had the story, and it makes a lot of sense for 2025, for example. But it doesn’t carry the organization for the next 5 years. So maybe there’s um something bigger there where we need to rework the mission or rework like what the actual um What the actual programs are, the services, like it’s, it’s funny how we come in to do marketing and sometimes it ends up being a bit of a bigger project because we want to help with the narrative and a lot of that ties into the narrative and so we end up having to sit down with a lot of nonprofits and say, actually, um. There’s other, other things we need to tweak so it all makes sense. Because storytelling has to align at every level, like we had, you know, a, a nonprofit who um wasn’t getting um Wasn’t getting people to sign up for their programs, um, like wasn’t getting young boys, but they were getting young girls. A lot of girls signing up for this like college program, and they were like, we don’t understand why we’re not getting, you know. Teen boys to sign up. And I was like, well, your messaging says girls. So it was never clear that it was, it was, you know, for teen, you know, at risk in general. It was just, and I’m like, the branding is really, you know, pink and it’s like, you know, I love it because our branding is pink, but if that’s, if that is not what you want, if you want this other target audience, we need to completely Redo the whole thing basically. Um, so it’s always very interesting how storytelling is never just storytelling. Let’s talk more about the the the the house in order before we can start to create narratives and, and, you know, talk about news hooks and things like that, but let’s talk more about what, what needs to be in order before we can find good stories to be telling. I love that question, um, because it’s the hardest, the easiest. So, um, first things first. There needs to be consensus, and I think in nonprofits that’s actually very difficult. At least what I have found is it’s very difficult because Consensus about what by who? What do you mean? Well, I’m we’re we’re we’re about to dive in, Tony. I’m excited. Um, yeah, around all kinds of things. So let’s start here. The mission and the vision. Oftentimes look a certain way when the organization is founded and they have, you know, the founder or the founders of the founding board have a certain like, this is what we want it to look like for the next, you know, however long and then throughout the years or the decades, as there’s different boards and different EDs and it strays further from the founders, maybe the vision changes. Now, part of the consensus building is. If the way that we are carrying out the mission and vision changed. Is that something that happened because it is a natural evolution of the org, or did we lose our North Star at some point? So that’s a question we ask a lot is this is this is pretty fundamental. I mean, if, if the, if the leadership. And the board aren’t aligned around. The, the, the work that the mission statement and the vision call for, this is pretty basic. I mean, that they need, they need some more, they, they need some more foundational consulting before they can start talking about going, going public with their stories. Oh, yeah. Well, and it’s interesting because we see this a lot. We see this a lot, and we will tell them, you know, that is not the work that we do, right? Like we need, you know, we recommend a consultant that we can come in and PR. And I think that’s something that’s really important for us as an agency is to do these things equitably, is to be able to help people and organizations determine like, hey, there’s a, a bigger issue here and we don’t think. In good conscience, I can do PR for you until this is settled, right? But at least organizational development, strategic planning, leadership development. Absolutely. And then there’s other issues, right, that we’ve kind of come in to say we need the house in order before we talk about this. So we’ve had, you know, situations where there was malfeasance, which Happens and nonprofits for unfortunately. Um, and so, you know, cases where money has gone missing or whatever, and it’s like public knowledge, but they don’t ever want to address it. And so part of cleaning houses, we need to come up with some statement because if I’m asking questions about it during this discovery phase where we’re trying. To get everything in order, a journalist on the line is going to ask about it, or someone in social media might comment about it. Yeah, for sure, you’re you’re talking about communications, but it sounds like the crisis is over and they’ve never fully, yeah, they never fully addressed it. Well, yeah, so right, so any any journalist is gonna ask questions about the whether you want to talk about it or not. Yeah. Right, but you’d be surprised how many it works, and I understand, right? I think nonprofits want to be, want to focus on the thing that they do best and that’s serving the communities that they serve. And so sometimes a lot of these, when we come in to help people get their house in order, um. It’s out of fear, right? They’re like, well, what if people lose trust? And I always tell people, or, you know, leaders, people will lose trust if you’re dishonest. Point blank period. But if we’re honest and we address things, There is more forgiveness to be had. And then there’s a more benign, um, more benign versions of like getting the house in order or consensus building. So we’ve had situations where, you know, um, maybe the ED, when they go out to network, talk talks about the org one way, but then we learned that program managers, uh, talk about the org another. Way and it’s all good. It’s all positive. They just have differing messaging in which they’re talking about the impact of the org. And so that’s an easier fix because we get everybody in and we do these like narrative sessions where we say, OK, let’s all come to a consensus as to what we all think. You know, the, the bio of the org that isn’t the mission or the vision, but like how we’re talking about it makes sense. Like, what are the things we want to highlight, what are the impact points that matter, what are the data points that matter? And then let’s come to a definition together so that there’s alignment. And obviously those are um Those are a little bit easier because it’s just tweaking and refining certain things. So that’s usually what I mean by cleaning house. And it’s a spectrum, obviously. There’s the smaller things and the bigger things that we have to escalate, but really I think a good marketing team, which is funny because I think people don’t think that, but a good marketing team is, is. Foundational to any business, I mean nonprofit or for-profit, and should be able to flag things and say, hey, you know, the reason the external messaging isn’t working on social or earned media or what have you, is because of these things that I’m flagging. OK, no, that’s all valuable. You gotta have strong foundation. Before you can go out publicly and and ask journalists to, uh, you know, to promote to promote your work essentially. But people don’t know that, Tony, and it’s, it’s bunker. I mean, it’s it is, right? Because that’s my job. But, and I live in it, right? But you would be surprised or not at how many EDs or or leaders are like, I just, I really want to be on the news and I’m like, you can’t. The messaging is too, it’s too scattered, it’s too messy. Yeah. And OK. And so not only the messaging isn’t. Consistent and, and, and all positive because the house is not in order, but OK, let’s say now we’re past that. now, now don’t we need some kind of a news hook? I mean, a journalist is, is very, very unlikely to just do a general sort of puff piece about your work unless it relates to something that’s timely and topical. Right, so there are. I mean, the good news is nonprofits usually do an annual fundraiser. And so I would say that’s the lowest hanging fruit in terms of a hook. Um, because a lot of local TV alis and radio shows do want to talk about events that benefit the community. So that would be an example of a hook that maybe is a little bit easier to pitch around, um, maybe a fun event like a run or a walk, you know, yeah, galas do get covered, um. You know, there are nonprofits here. We’re working with one who’s doing, um, not a gala. Their annual fundraiser is actually a food passport. Um, so they’re an AAPI organization and they work with the Asian community in, in Austin, and so they do um this really fun food passport where they connect with all the. Asian restaurants in the city, and they put together this like big discount passport and you purchase that and then you go to the restaurants that are affiliates and you get a discount at the restaurant. But again, see, that’s interesting. It’s newsworthy. It’s tied to like a specific cause. Um, they raise funds because they, you know, again, support health in the Asian community in, in Austin. So they do all of these translations in different languages. So that’s something that a reporter would be like, hmm. That’s very interesting. Um, now, in terms of news that isn’t, um, necessarily around an event or anchored around something like that, that’s where, you know, a lot of the cleaning housework really helps because as you’re defining narratives and things you find, um, you may find Uh, topics that are interesting. So this is an example. We work with, um, an organization that is actually like a non, it’s a nonprofit, but they’re like um a membership org, and they work with uh young women in Austin and basically help them develop their um their they help with professional development. And we were pitching around their big gala or their big, you know, award ceremony, and, and it was the, it was honestly a lukewarm reception and it happens from media, um, and we realized, OK, it’s very alumni centered. So this is in an Austin award that um That is open to the public. It’s the people that are nominated or alumni of the work. So maybe that’s why there’s a little bit of a barrier of entry for people to be interested in this particular event. But we went to the event and they had former scholarship winners speaking. And one of them said something that really stuck with us from a storytelling perspective. She goes, You know, I’m really thankful for this org because I went from a GED to a PhD because of their scholarship program. And I said, That’s it. That’s the story. Um, it is timely because there’s a lot of conversation, you know, I mean, we don’t have to get into it, of course, there’s a lot of conversations about, because of the current administration, things are shifting, and so, you know, that does impact scholarship recipients and so to have the story of this. Um, this, you know, she’s a woman now, um, was younger when she got the scholarship, but how she went from a GED to a PhD. I’m like, this is it, this is timely. It’s relevant, it’s interesting. We have the data to back it up. We have the scholarship numbers they’ve given out. Um, and That’s how we came, we came up with that that pitch angle. So really it’s thinking about, you know, what is going on in the news? What is going on in your city? What is going on in the world, and what are y’all doing to kind of move the needle with a particular issue. This is all valuable, uh, Fabiano, because, you know, we’re, we’re focusing on local media. You know, we’re not, we’re not setting our sights to, you know, whatever, the Chicago Tribune, the San Francisco Chronicle, and the New York Times. We’re, we’re talking about local media, local media, smaller, smaller mid-size nonprofits, which is where our listeners are, um, and, and most likely, most of their donors or all their donors are in the local community. And I mean, the community might be a state, you know, it might not just be your local town, but, but we’re talking about local, local media. This is, this is really, this is valuable. um Right. Well, and so many, you know, again, when I come in, people want, you know, their pie in the sky goals are usually like a chronicle of philanthropy or like a CNN. And mind you, we’ve got clients in those outlets, so it’s not impossible, but Um, I believe that local media will never be low brow. This is like a joke I I make because I think people focus so much on like the Washington Post of the world and the New York Times, and the truth of the matter is we need local media because they cover your town and your city and your stories. The New York Times is not going to come in and cover. You know, whatever suburb of I live in Kyle, which is a suburb of Boston. They’re not going to do that. The only time we’ve gotten covered is because we ran out of water. So like, of course that made national news, but it was none of those like more positive stories are going to get covered because they’re focused on things that maybe are going to drive more eyeballs. So, you know, I think local media is incredibly important, and this is kind of my soapbox about we need to preserve it, but also Um, for a lot of nonprofits, it’s what moves the needle. Like we’ve had clients say our gala sold out because y’all got us on a local, you know, several local broadcast shows like we got more donors, we got more program participants, so it is very important. Let’s talk some about building relationships with local media outlets, which means local journalists, before you start pitching. Just getting them to know you, know your work before you’re looking for them to, to, uh, to publish about you. Yeah, so building relationships is instrumental, but sometimes what happens, everybody knows how to network, but nobody knows how to network right is another thing I kind of say. And because I think people do come into it, um, wanting it to be quid pro quo. And you can’t come into it like that. Even, even if the goal is to get them to cover your org, you have to make a genuine authentic connection with that person because they are a person first and a journalist second. So, um, and it’s the same thing with donors, the person first and a donor second, even though we want to get the other way. So, um, when you are out at, you know, a gala, a conference, like out on the town, make True genuine connections with people, find some sort of common ground. Like, I just, I mean, of course, that’s my my job, so I’m a yapper, but I’ll come in, you know, and start talking to people and they’ll say, you know, my daughter does dance. And I’m like, that’s wonderful. Like, what does she do? Ballet? Oh, I love that. I did, I still do point as an adult. And so we find an actual true common ground that builds. You know, a relationship. I also think the follow up is important. So I will meet people at events or I will tell clients like, You met this person, you need to email them the next morning and simply say, it was such a pleasure meeting you. You know, I would love to, I would love to chat more if you’re open to it. Like, you need to follow up because that’s, that’s really where you kind of funnel that relationship in and, and deepen it. Um, a lot of the journalists that we’ve built relationships with was just, Hey, I saw your pregnancy announcement. I’m so excited for you. You know, like emails like that, that became texts later, that now, you know, they’re they’re kind of on call. Now, mind you, I will say this, the relationship will not save you if the story is bad. So, the way to keep these relationships primed is one, Keep it authentic always. Like, these are not your friends, but also do not send them garbage stories. Send them good stories, really think about what you’re pitching. And that’s a great way to get them to call you. Like, we reached the point where I’ll get, you know, a local outlet that’s like, Hey, here’s our editorial calendar for the next 6 months. Like, do you have nonprofits that want to come on and talk about that? And that is golden. That’s how they’re like, OK, like we trust you because we, you know, we go to happy hour together, but you also never give us bad story. It’s time for Tony’s take two. Thank you, Kate. The federal budget proposal uh passed the House last week and is now in the Senate, so it’s time to contact your US senators. Importantly, something that was very bad, one of the many very bad things in the bill for our nonprofit community, got taken out. In the house that was the provision that the Secretary of the Treasury could unilaterally designate individual charities as terrorist supporting organizations and there was no way to appeal that so that got taken out in the house so our voice counts they didn’t, you know, Republicans have the majority and they didn’t just do it because they felt like it they did it because. People who support nonprofits, us included, spoke up. So that’s very good. So, now that, uh, that bill is now, as I said, it’s in the Senate. A few points that you want to make with your senators when you call or email. You want to keep that provision out. Remember that was the provision you may remember from last year it was House Resolution 9495. Well, it got put into the, the budget bill and as I said, it got stripped out in the house, so we wanna keep that out. So you just want to let your senators know it’s important to keep out that. Designation power that the Secretary of the Treasury had to designate charities as terrorist supporting all right? Also, the, the individual attacks on, on, on charities like on Harvard University, Columbia University, the Corporation for Public Broadcasting, National Public Radio. Our nonprofit community is strongest when we are standing together and that means standing for each of our members of our community and it doesn’t matter if it’s Harvard University with the largest endowment of all the charities probably in the world that $50 billion dollar endowment doesn’t matter. When they come for Harvard and they come for Columbia. And they’re successful, then what’s the 3rd domino after those 1st 2? And how easily is that gonna fall, and where is your charity or your sector? You’re part of our community in the line of dominoes, so it doesn’t matter that it’s the wealthiest charity. We don’t like the cuts against Harvard, Columbia, and also the Corporation for Public Broadcasting and National Public Radio. Those 4 members of our nonprofit community have been singled out for defunding. And as I said, you know, after those 4, where is the 5th domino? Is that you? Are you the 5th domino? We all have to stand together. So there’s a couple of talking points, you know, generally you could remind your senators when you contact them about how important the work is that all the nonprofits in the country do, and you could target your own specify your own work if you wanna highlight that as well. All right, we’re in this together and we are strongest when we stand together. So I urge you to contact your two US senators. Uh, if you don’t know who they are, you don’t know how to contact them, just Google, who are my senators. The first link is a link to a government website. You put in your state, uh, in the poll down, and your two senators pop up, right? Google, who are my senators? Please reach out to them. Support the community. We’re in this together. That is Tony’s take too. Kate. Although they’re going after these like big corporations, you might tell yourself like, oh, they’re not gonna come after me, they will come after you. Like it starts with the top and then they work their way down and they they will. Yeah. Uh, yeah, and they’re all charities, and all the charities, all the nonprofits are vulnerable. So that’s why we each have to stand up for All of us, each of us. We’ve got Bou but loads more time. Here’s the rest of storytelling and local media with Fabian Lalendez Ruiz. I love the relationship will not save you if the story is bad. It won’t. And, and, you know, it’s, it’s like that with friends that you have normally too, right? Like how many good friends do you have that are like, Tony, you’ve told me this like 1000 times. Like I’m kind of sick of it. Yeah, actually my friends do say that, yeah, um. My, my few. So yeah, uh, you know, you can’t be pitching them every week or even every month, you know, your board meeting is not in a newsworthy event. Uh, you know, yeah, so you have to just manage expectations around the relationship. They’re not your journal, they’re not your publicist. They’re still a professional journalist. They’re still interested in what’s newsworthy, but, you know, everything that you think merits. Publicity doesn’t mean that. The, the broader world or anywhere the world outside your office is gonna be interested. Right. Well, and I also, this brings me to news shocking. I do want to talk about news shocking because that’s something people may not be, you know about it, but people may not be familiar, so. News shocking essentially is when there’s some sort of breaking news or a hot topic in the news and you leverage that to pitch your or, right? So, um, here’s the thing, here’s the caveat with that is, people abuse that and then it becomes either really insensitive really quickly or really frustrating for the journalist. Um, so you have to have a modicum of self-control with news jacking. Not every news jacking opportunity is relevant. But, you know, for example, we had an organization that works with um Latinos voting in Texas and so a lot of their Areas of expertise are helping Latinos in terms of civic engagement but also immigration issues and things like that. And so when um in you know January through the last couple months when there were all these administrative changes around immigration that were going to impact people, we started news jacking and we simply sent an email to like Politico and The Hill and all of the ones that were covering this and even local affiliates saying, hey, we represent this org. They can speak about this area of expertise or available to comment. And because of that, we got, um, I believe it was the Associated Press was like, hey, I’m actually writing a story about Like immigration, does the ED want to comment? So, we were very responsible and very strategic about the news hacking because it was, you know, we’re dealing with human lives, right? So, I think sometimes people get excited news hacking, like, there’s people who, you know, you can imagine, and journalists don’t love that because it seems very insensitive. And also like, why are you pitching me this thing that has nothing to do with like People dying. Um, so we were very strategic about it and it it paid off, so news shocking is fantastic, but again, we have to be very careful with it. Yeah, the messaging needs to be appropriate. Sure. All right, um. You, you, uh, Say that nonprofits should operate as businesses with experts. And not just Organizations focused on the social good. What what do you want us to take away from the corporate side? You know, um, not all of them, right? I don’t want to generalize, but a lot of businesses on the for-profit side do really well in terms of narrative building because they tout their leaders as experts, right? So, um, they are on MSNBC and stuff all the time talking about the market or, you know, whatever, because Because they’re seen as experts now. Whether they are or aren’t, that’s not my call. I focus on making sure our nonprofit experts are actually qualified to speak on things. So, really, you know, I’m a softy and I love the soft side of nonprofits, so that is not an issue for me. But I think for, you know, um, donors or even like the media, sometimes they need someone to come in and be more data-driven, more impact driven, and speak as an expert, as an authority on a thing. So I think nonprofits should balance the, um, how much they leverage like the softer side of things and how much they come in and say, hey, actually, I’m an expert in this topic. I’m qualified to speak on this thing, and, um, that is what we’re wanting to speak about. And usually when we pitch experts in that way, like we say, OK, yes, she’s an ED but she’s a certified clinical social worker, or yes, she’s an ED. But she’s, uh, she has a PhD in education and can speak about education. It goes a lot further than just, and I don’t, I don’t mean just as injust, right? Cause I think the impact is important, but it goes a lot further than just like, they helped 10,000 kids go to school. Cool, but like, what is she actually an expert? Yeah, well, uh, child development, uh, the, the benefits of early, early intervention, uh, the benefits of early education, uh, the benefits of structure and early ages, you know, yeah, so yeah, it’s it’s unfortunate. Go ahead. Well, and I was gonna say that’s, you’re absolutely right because what happens is a lot of EDs and leaders, those people lose themselves in the org, right? And it should be, again, it should be a balance of, we have this amazing impact, we have these amazing programs, but also I myself am an expert and that’s why I’m at the helm of this org, because I can speak on this thing. And I think that’s what we can learn from for-profits in that, in that case. But, um, what were you gonna say? Um, that, uh, it’s unfortunate that, you know, the thinking is, well, she’s an executive director, but like that’s a, like that’s a negative, you know, being an executive director or anywhere leadership in, in a nonprofit is a, is a, is disadvantageous is it means they’re unaware, you know, but we can overcome that. Negative stigma and stereotype because she has a degree or because she’s worked in the field for so 25 years, you know, nonprofit leadership is expertise in in the area. It’s acquired over decades, um, it’s leadership, it’s, it’s drawing people to the cause as, as investors call them donors, but they’re all, they’re investors as well. Um, it’s, it’s hiring and retaining. Talented people to work with the, the program, whatever, whether the program is humans or animals or the climate or or water, you know. So it is, I mean, that the it it subsumed in being a CEO or executive director is expertise. I think it should be more like she’s an executive director and she she can speak on this topic that’s, you know, water, she can speak on water quality or food deserts or, you know, whatever it might be, whatever the, whatever the new jacking situation is. Absolutely. Well I think a lot of the issue, Tony, is, and this is my personal opinion, just based on the orders I work with, there is a crisis of empathy, and I think we’ve been in a crisis of empathy for a long time, um, where people see the softer jobs as less valuable than, say, a CEO. But again, when I come in to work with orgs, the first thing I tell the board or whomever’s in that prelim meeting is, the ED is a CEO. Yeah, so we, we need to treat it in this way. Yeah, I, I prefer the title CEO president or uh or executive director, um, but because it establishes chief executive officer, yeah, but the hypothetical person you’re you’re suggesting like shouldn’t shouldn’t even be on a nonprofit board. If they think they think nonprofit leadership is lesser than corporate leadership, I mean, all the things I mentioned, plus I didn’t even mention financial management is, is balancing budgets and budgeting and forecasting just, just the way corporations do. So, you know, that’s bullshit if, if they’re looking down at the CEO, uh, they don’t belong on a nonprofit board. But and it’s not even, you know, there’s a very, very small percentage, I think, of boards where I’ve had to come in and say, uh, the CEO does not work for you, right? Because there are some that think they can boss the ED around, but that’s neither here nor there. But even, even outside of nonprofits, like, there are, there is, I believe, uh, a belief that these leaders are somehow, I don’t want to say less capable, but are somehow. You know, because it’s a softer, perceived as softer, there’s something lacking, and it’s, it’s very interesting to me because I don’t see it that way at all. And, you know, do you find this in uh in journalism circles? Not necessarily journalism. I think that’s the perception of um. Regular people. So people are involved in the world, and I think that is important though, it’s important to have a barometer of those things because I think engaging the community is important. I think community education is important and a lot of the work we do as a, not even with clients, I mean, yes, but as us as a PR agency as an authority is talking about. The importance of these organizations and how you can see a nonprofit and think it’s soft, but they do a lot of technical work, a lot of things that are valuable, and they uphold a lot of the things that we need in society. So, you know, I, I always think it’s important to discuss because I’m like, no, this is what people think and it And it’s bananas because it’s sometimes it could even be people who benefit from the programs who are like, well, I don’t know. I don’t know if nonprofits are actually, you know, like, good. Um, but again, it goes back to storytelling and how we’re telling stories and how we position leaders and, and, you know, how we build public trust. Yeah, that’s all, that is all essential. Um, and especially now I think with this administration, you know, Elon Musk saying nonprofits are a Ponzi scheme, people just get rich and then they retire, you know, all these. Not even stereotypes. It’s more it’s talking about bullshit. It’s just nonsense and totally reflective of the, the cadre of. People who are, you know, if you want to talk about the soft side, that means they’re passionate, that means they have a passion for the work that goes deeper than, uh, earnings per share and, and stock price and, you know, buybacks and, well, that’s buyback is not a measure of financial stability of a company, but you know, earnings per share and, and, and profit and quarterly. Um, quarterly quarterly metrics that are all financial. There’s a passion that goes beyond all that. So that’s what I would call the soft side zeal for the work. Absolutely, and I think that there’s a level of strength. And that is immeasurable when you’re a leader that is OK with putting yourself in the line of fire. Which a lot of nonprofits end up being, especially, you know, currently, I think there’s a lot of strength. That is or isn’t so, you know, but it shows so much passion to say, I care so much about the mission. That even if, you know, someone picks on me specifically and and is trying to defend us, like, I will fight it tooth and nail, right? And, and I think that that strength, then it shows so much about the, the level of, of care and and level of the work. But yeah, I mean, ultimately, that’s why I’m so. passionate myself about positioning these nonprofit leaders as, as experts because I’m like, this is how we have to cut through the disinformation because people don’t know. All right, well, there’s some work to do on the, on the public side. So much of, well, uh, you know, I. I see some outside the nonprofit community, but so much of my contact is inside the nonprofit community that’s you you get into your own echo chamber and, uh, you forget what perceptions are and they’re and perceptions are being hurt as the community gets. Defied and dismissed as Ponzi scheme. All right, let’s bring it back to, well, this is all related though. This is all you, you, this is all related to journalism and and media and storytelling because our stories need to overcome the perception of weakness and squishiness. That, um, that the public may feel about our about our work and the, you know, the, the, the, the luxury of it and because they don’t understand what how basic so, so much of the work is. Absolutely. Well that’s why I always say, I always tell clients, arm yourself with data. Arm yourself with data, because, um, if you want to fight this misconception that soft is bad, you need to have the data to back up that soft is good, right? That the work and the passion has had an impact. And mind you, a lot of nonprofits already do that, but you’d be surprised at how many, you know, haven’t like checked their numbers in 2 years. And I’m like, Guys, we need to, we need to Really, really like being meticulous about the data, but this is where storytelling comes in comes in as well, because journalism’s journalism’s journalists really do like the data. So that’s where that really shines. But the general public likes the storytelling. So like there is this component of storytelling in the journalism side, but if we’re talking about public perception, that’s where you need storytelling. Um, and you know, you and I are on social, so we’ve seen when you try to talk to someone and dispel something with data, they’re like, show me your sources or whatever, which is fine, but again, that’s not what’s getting through to the general public. The general public wants stories. So storytelling, I think is essential in a lot of ways, and you can pull different levers for different audiences, right? Like you can tell a story that’s more data heavy for a journalist and tell a story that’s maybe a little more, uh, emotionally driven for social media or for the general public. So that they understand ultimately what the work is. What more do you want folks to know about storytelling? And, and working with media that uh we haven’t talked about yet. Um, I think something that’s really important to note is there will be, you know, moments of, um, where the fire hose opens and then moments where it seems like you’re in a drought. And, um, what I mean by that is we have times where, you know, we, we work on a pitch and then that kind of takes off and a client is getting like 7 interviews and then they’ll start going live. Um, and it feels really exciting. And then that kind of stops for a little bit, and the client is panicking, and they’re like, What does this mean? And the work never stops. Like, we’re always pitching, but that just means, OK, like, you had your 15 minutes in a lot of ways for this segment of media. Let’s focus on social for a little bit. Let’s maybe, let’s see if there’s something you can talk about, or let’s write a blog, or like, what does the newsletter look like? So, the work never stops. It just changes medium. And we all change medium all the time, right? Like, I, I still watch the news. I have subscriptions to newspapers because that is my job and I like it. But, um, sometimes I get tired and I’m like, I need to get on Instagram or I actually want to watch TV. Um, so just as we change our own mediums in our lives, you know, nonprofits need to be agile and, and just and pulling levers at different times. And just because your local news isn’t covering you all the time doesn’t mean there isn’t a story to tell, just, you just have to find where to tell that story. Brilliant. Do you, do you still read um physical newspapers? I do. I do. Yes, and physical magazines. I have a whole stack behind me in that shelf down there, but, um, I grew up. So, like, I have fond memories of waking up every morning and my parents reading the news like physical newspapers at the breakfast table until I do that. Um, and if I can’t, for some reason get the physical edition, or they don’t give send it to me, I have the, the like physical on my iPad. Which is still, you know, and it’s funny because I think that there’s a level of education and PR that is going away, or like a level of knowledge, because I’ll, I’ll tell, you know, interns, Oh, this is above the fold news. And they’re like, What does that mean? And I’m like, right. Um, and it’s still a term that is used, but I think the The um origin is now lost, whereas I’ve had to physically show them a newspaper and say this is above the fold. So yeah, I mean, I think there’s there’s lots of instances of that, you know, lots of things that are. Current and popular now relate to the past. I mean, I, I look at my phone, my cell phone has an image of a, of an old kind of phone that you used to hold up to your, you know, the icon is a phone that you used to hold up to your head and had a wire attached to it, you know, nobody under 40 knows what that means, I don’t think. When we’re seeing a resurgence of physical media, um, so Gen Z and Jan Alpha do want subscription, like physical subscriptions. They want CDs, they want DVDs, like, yeah, yeah, like magazine and newspaper subscriptions. Yes, we’re seeing a resurgence. Because I think um people are tired of the fickleness of like the new subscription models. So, you know, having Netflix, but it goes up $30 every 6 months on a whim, and you don’t own any of those movies and so we’re seeing. Uh, younger generations return to physical things, like tangible things. A lot of them are giving up iPhones for flip phones. A lot of them are getting landlines installed. A lot of them are going back to malls, they miss physical shopping. So, and I’m very, I mean, again, I read physical newspapers, so I’m very pro own the things that you buy. Um, otherwise they go away, right? Like, and they’re never seen again. They’re in the Disney vault forever. So, um, own, you know, we’re getting a VHS because we started collecting VHS’s again and we watch them. So the physical media back, and I think that’s, yes. This is very interesting. All right, I, I, I am not aware of this at all, Fabian. Um, younger folks going back to DVDs for movies and, and physical subscriptions delivered. Newspapers and magazines. Yeah. I think we all got tired of, I think we all got tired of everything being so ephemeral. I understand that’s the same reason that I at 63 years old. Uh, baby boomer, but young, young baby boomer, young. It’s very important to know that. Um, I, I have a collection of a couple 100 DVDs that the movies that if I want to watch them. I’m, I don’t feel like waiting until they show up on, um, on Prime again where I don’t have to pay $4 for them. I wanna watch, I wanna watch. Well, my most recent one was, um, Citizen Kane. I want to watch Citizen Kane tonight, and I don’t want to have to go shopping around for it. And if it’s not on any of the services, then I don’t get to watch. Uh, no, no, I wanna watch it tonight. So that’s one of the couple 100 movies in my collection that are just essential when I want to watch them, I can. When it it goes to this idea, also there’s a little bit of um revisionist history happening with a lot of media where You know, I, I work on the PR side where if I don’t have the physical thing, the links will disappear. So if I don’t clip them, if I don’t get the physical subscription and a client was in a magazine or a newspaper, and they say, Oh, don’t worry, it’s also on digital, that’s cool. But sometimes websites get scrubbed and those links disappear and it’s like it never happened. So that’s, you know, my professional reasoning, but on my, in my personal life. You know, I love film. I’m like a big film person, and I’ve noticed that sometimes films get altered. Like the version on Prime, they changed certain things because they were like, Well, you know, and I get it. Like I understand it, the, the theory of why that’s happening because they’re like, Well, it was made at a certain time and maybe certain things aren’t appropriate, but I’m like, Yes, but also it’s it’s not the same thing. Now, now it’s the Amazon redux version, which, which I’m not at all interested in. No, it’s not the same. Yeah, but of course things have evolved. Times have changed, but the movie, the way it was made, that’s, do you have, can you, is it possible for you to name a favorite, can you name a favorite movie? Or is that, that’s, it’s too hard? No, I can name a favorite movie. Um, I’ve been watching a lot of black and black and white films right now, and, um, I just watched Mildred Pierce and I realized how much I love Mildred Pierce and how much I love that movie, um, and I just rewatched the original, um. The portrait of Dorian Gray, and I forget that that one was, um, it’s black and white, but every time they show they show the portraits in color, and I really love that, uh, because I think it’s a beautiful use of technicolor. I yearn for technicolor personally. I think movies now are too dark. Um, there’s not a lot of saturation or like beautiful colors, and it’s funny because directors say we’re aiming for authenticity, and I’m like, you can be authentic and still have some sort of color saturation. OK, right. If you like, um, picture of Dorian Gray, have you ever seen Sunset Boulevard? Yes. OK, you have, you know it. OK, good, good. Um, all right, very interesting, very interesting information about, uh, you’re talking about Gen Z, I guess, Gen Z and alpha. Which goes after Gen Z, yeah, they, they’re bringing, so there’s a statistic that like 29% of them now shop in store, so they’re reviving malls. We’re going back to mall culture because they want to hang out in a third space, um, but then, you know, there’s other grim statistics like 50% of them say that their career aspirations are to be an influencer, so, you know, balance. Mm. All right. Yeah, um, I’m focusing on the positive. They wanna be, they wanna be with people in real life. They wanna see their friends in real life. They don’t just want a game with them. Right. OK. That’s all very interesting. You wanna leave us with um just like a little wrap up, a little motivation. Reminder about storytelling and its value and local media, you know, tie it all together. You’re the expert. Absolutely nonprofits are doing incredibly important work. And the best way to thrive and survive during these uncertain times is to tell your story. Fabiano Melendez Ruiz. She’s CEO and also co-founder of Refuerzo Collaborative. You’ll find the collaborative at Raffuerzo Collab.com and also on Instagram Rafuerzo Collaborative. Fabian, thank you very much. Thanks for sharing everything. Thanks for revealing some things about uh Gen Z and Alpha that I had no idea of. Thank you very much. It’s a real pleasure. Yes, you too. Thank you. Next week, consciousness and intentionality in work and retirement. If you missed any part of this week’s show, I beseech you. Find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martignetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio, big nonprofit ideas for the other 95%. Go out and be great.

Nonprofit Radio for April 14, 2025: Your Improved Fundraising Messaging

Lynn Bohart: Your Improved Fundraising Messaging

Do your fundraising messages engage and connect with your donors and prospects? Or do they merely inform? Do you know how to craft an engaging story? And what makes stories so valuable anyway? Lynn Bohart answers all these questions and more, as she encourages you into persuasive writing and core messaging. Her new book is “Raise More Money Through Better Messaging.”

 

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Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.

Nonprofit Radio for March 17, 2025: Google Ad Grants & Your Digital Marketing

Sean LittmanGoogle Ad Grants & Your Digital Marketing

Sean Littman has advice for leveraging Google’s generosity and pairing it with your own marketing to grow your email list; encourage giving; revive and cultivate your lists to expand sustainer giving; and, put the right systems in place. He also shares his favorite apps to help you along. Sean is the founder of Catch22 Nonprofit Digital.

 

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Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
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And welcome to Tony Martignetti Nonprofit Radio, big nonprofit ideas for the other 95%. I’m your aptly named host and the podfather of your favorite hebdominal podcast. Happy Saint Patrick’s Day and happy Saint Patrick’s week. And I’m very glad that uh it didn’t take me until next week to remember this, so that I’d be wishing it a week late. Not the case, not the case on time. Hope you did something special for Saint Patrick’s Day. I’m glad you’re with us. I’d bear the pain of kiloscasis if I had to stomach the idea that you missed this week’s show. Here’s our associate producer Kate to tell us what’s coming. Hey Tony, I’ll be happy to. Google ad grants and your digital marketing. Sean Lippman has advice for leveraging Google’s generosity and pairing it with your own marketing to grow your email list, encourage giving, revive and cultivate your list to expand sustainer giving, and put the right systems in place. He also shares his favorite apps to help you along. Sean is the founder of Catch 22 non-profit digital. On Tony’s take two. Tales from the gym revisiting Missus blood and soil. We’re sponsored by DonorBox. Outdated donation forms blocking your supporters’ generosity. Donor box, fast, flexible, and friendly fundraising forms for your nonprofit, DonorBox.org. Here is Google Ad grants and your digital marketing. What a pleasure to welcome Shawn Littman to nonprofit Radio. He is the founder of Catch 22 nonprofit digital, a leader in digital impact within the nonprofit sector. He has over a decade of experience in digital marketing, focusing on Google grants, email marketing and retention marketing tactics. Sean’s company is at catch22 nonprofit.com. And he’s on LinkedIn. Sean Lipman, welcome to nonprofit Radio. Tony, thank you for having me. I mean, it’s an absolute pleasure and I enjoyed having you on my show, and it’s always fun to be on the other side of the the microphone for a change and and having the conversations and everything like that. So really it’s an absolute pleasure to be here and I just loved how you your intro, where you’re just like so enthusiastic about it. I couldn’t get myself smiling. Listeners don’t get to see the part where I throw my arms up, but I, I do that. Yes, hello and welcome. um, yeah, I’m glad. Well, thank you, create some energy. And that’s it, that’s the key is you start off, you start off with a bang and you and you roll with it from there. You’re a big advocate of the, the Google ad grants. I know that’s a big part of your, the strategy that we’re gonna talk about. Why don’t you just acquaint folks with what that program is so everybody has a common understanding before we. Get to your advice around around using it. Sure, so Google ad grants is part of the larger program of Google for nonprofits, and Google what Google does is they offer $10,000 a month in search ad credits to nonprofits, and it’s really easy to apply and you just have to um make sure you have a website that’s verified by Google and you have, you have to have all your documentation. And you get, you can apply, it takes about 2 to 14 business days, and you get this grant that enables you to do search ads and better marketing. And we kind of stumbled upon this um by default. I’ve been in the digital space for nearly 10 years. I’ve done everything from lead generation to e-commerce and, you know, we and we kind of stumbled into this by default because we saw a hole in the nonprofit space and with Google grants. And as I mentioned, and I preface, and people always mess this up, it’s search ads. It’s not anything else within Google’s ad networks, you’re only dealing with search ads. And so search ads. are are great because the way you went at Google is being the answer to the problem that people are searching for on the internet. And when you’re creating search campaigns, people are actually in actively searching for stuff on the internet and they’re searching. Well, we’re gonna get to the details. We’re gonna get, I wanna, I wanna have a conversation with you, um. So in in terms of the documentation, I mean just applying for the program, is it, is it just essentially that you need to prove that you’re a bona fide basically, is that, is that what the application is? Yeah, basically, and it’s in any country really, um, you, you just have to show your proof of documentation. OK, OK, so in the US it would be your just your IRS, yeah, your determination letter, OK, but whatever country you’re in needs to prove that you’re a bona fide. Nonprofit and then you qualify for the $10,000 per month. But but it doesn’t stop there also because you also get Google Workspace for free for your organization so you can you can get free branded emails, so you can have your organization at your organization.org free so you’re not paying for workspace and and it’s not limited to however many people in your organization. You can have a as many people as you want on those branded emails. You also get you get a terabyte of Google Drive storage for free per user. You get Google, you get Google Maps, you get enhanced Google Maps and Google My Business, YouTube, um, YouTube, uh, Creator studio, and YouTube fundraising as well. All right. So, so we go a little deeper. Excellent. Well, Google Workspace, what is that? Is that, is that just uh your, your domain or uh emails with your domain or what, what, what, what’s the suite of Google Workspace? It’s Gmail, it’s, it’s Google Drive, it’s Google Sheets, Google, you know, Google, you know, everything within your Google that you currently are paying for, whether it’s 12 $13 a month, you also get Gemini, so you get their AI attached to that as well. Um, so pretty much anything that you’re actively using and paying for within your Gmail, within your Google, you don’t have to pay for it anymore. OK, OK, and this is all part of the, the, the, the, the program that so Google, the ad grants is just is one part of it. I didn’t realize that. I didn’t realize it was different than that. OK, yeah, but, um, right, there’s a lot there. Uh, so the, the, the Google grant, the ad grant is $10,000 per month, is that right? OK. Can we, can we use that much? Uh, I mean, when we’re getting started. Are we just kind of ramping up, you know, getting to that point because that, it sounds like that’s a lot to, that’s a lot to manage. It’s really not if you break it down and if you do it the smart way, and I, I let’s let’s go, let’s go into the smart way for because we’re we’re gonna be using this to grow our email list. So I I I’ll kind of preface a little bit um that we, you know, like I said, we got into this by default because we noticed people were doing this the wrong way. And a lot of people were getting the Google grants and they were just using it to throw throw ads at the wall and see what sticks, and they’re trying to use it for direct donation campaigns. But as I always like to tell people, nobody on the internet is looking for your organization on Google to give you money. It’s just not happening, not in a million years. So how do you use the Google grant effectively, and how do you get to that 10 spend out $10,000 a month? Very simple, you have to have a good funnel, a good offer, the right audience, and a strong follow up. And in order to what I call elevate and accelerate, elevate your communities and accelerate your your monthly giving in your lists. And so the way it works is you set your you set your Google, you set your budget, your daily budget at about $360 to $365 a day, and you create campaigns with within Google Ads based on key search terms that people are looking for. And so, for example, I like to use an example when I deal with a lot of Jewish organizations, right? Um, so it’s when is Rosh Hashanah 2025? When is Hanukkah 2025? When is Passover 2025? Because people are searching for these things. And what we do is we create a couple different adsets based around these with a download that’s connected to that key keyword that keyword and to what they’re searching for. So for example, like for Rosh Hashanah, we give like a Rosh Hashanah cart or something like a down like something like that. But the the landing page that they get to is answering the question. So it says at the top of the header it says Rosh Hashanah 2025 is X day this day falls out on this day, with a little explanation about what Rosh Hashanah is, when it is, etc. Download our free X. And people come and they download the e-guide, and then they get put into an email sequence to continue the conversation, introducing people to the organization. OK, OK, I want to take a step, step at a time. How do we figure out what are our, our best keywords to be. We’re, we’re essentially, we’re bidding on these words. Is that, is that, isn’t that the process? All right, before we get to the bidding process, what, how do we figure out what, what are the keywords that are best for our small and mid-size nonprofit? So there’s several different tools out there that we like to use. Google actually has their own proprietary tool called, you know, Google Keyword Planner. Um, I don’t recommend using it, um, because it’s very, it’s, it’s not always the greatest. So we like to use tools like SpyFoo, SEMrush, ask the people, different keyword planners that go more in depth and really see what the, you know, what the what people are bidding, what the cost is, but also when we’re talking about costs and bids, the Google Grant operates on a different, like on a different playing field than paid ads, because Google doesn’t, your your your grant ads, this is one of the negatives about the Google grant program. Is that you’re not at the same level as someone who’s bidding paying for one is Rosh Hashanah 2025. You’re, you’re kind of like third rung on the on on Google because they’re not here because you’re bidding. No, because you’re you’re the free, you’re the free account. You’re not gonna put, you know, if, if, if it’s, it’s either, you know, put you on the same playing level on the same playing field as as as the people are paying them or not, they kind of quash you down. So you have to be more creative with your keywords and more creative with your with your adsets. And so, and you can’t just bid on single key phrase keywords like you would with paid ads because here Google is giving you money and just like any other grant, you have, you’re subject to their stipulations and rules. So there are not many rules, but you know, single keywords and and and different and and similar things around that are very prohibited. So part of what we do when we do this keyword research on these tools, is look for these strings of keywords that are relevant and as I said, kind of reverse engineer how people do this, create the campaigns based on what people are looking for, versus what a lot of other people do is they do what’s called brand campaigns where they’re just throwing out building on The organization’s name and things related to the organization, which doesn’t always do so well because people aren’t, again, people aren’t going on the internet to look for you. Well, they’re not, your point is they’re not going to look to you to to give necessarily. They’re, they’re looking, they’re looking for information where and you want to start the relationship with them, so eventually they will become a donor, volunteer or a petition signer, you know, whatever, whatever you may be in a lobbying day, etc. but you wanna. OK, OK, um, do me a favor, shout out the three, platforms, uh, apps that you just named for, do that again for uh identifying keywords. Spy Foo was one, Spy Foo, SCM Rush and Ask the people. OK, those are the ones. Ask the people is actually my favorite. Um, because it, it has like a whole web of, like, it shows you like an entire web of things related to and associated with what you’re searching for and it shows you the rankings, and it shows you, it’s very, very in depth. Spy food is, I’m sorry, Ask the people is your favorite of the three. The other two, deserve mention. It’s time for a break. Imagine a fundraising partner that not only helps you raise more money, but also supports you in retaining your donors. A partner that helps you raise funds both online and on location so you can grow your impact faster. That’s Donor Box, a comprehensive suite of tools, services and resources that gives fundraisers just like you, a custom solution to tackle your unique challenges. Helping you achieve the growth and sustainability your organization needs. Helping you help others. Visit donorbox.org to learn more. Now back to Google ad grants and your digital marketing. You also advocate having something. You want to be answering the question that the person that the, the people are looking for. Yes, a landing page that go ahead. The whole, the whole, the whole goal is to be the, as I said before, be the answer to the problem people are searching for, then you win. So. When when it comes to ads, you have to have that the continuity. So it has to go from the ad that they clicked on, you know, which was the ques, which was the, you know, you, they start by asking Google a question, they got the answer. The landing page has to continue to con have that continuity where it’s giving them that answer more in depth. Now a lot of people mess this up too is they send them to a landing page that has all sorts of information on it, and you end up losing, you you end up losing the optic. And so I like to say less distraction, more action. This is why when we create our landing pages, we kind of quasi make them like SEO based articles. They’re more article-based, more informative, very straightforward, no images, no like maybe one or two images, but like nothing crazy because the whole goal is to get you to sign up. And and it works really, really well versus going the other route where you have these pretty fancy pages and everyone and and there’s a million different things like flashing you and distracting you, and then you lose. OK, um, getting you to sign up, sign up is what you want just to be low lift, right? Like is it just email and first name or name, name and email. That’s it, right? And do you require last name or? Usually first name, last name, and email. OK, because I’ve seen pages where they start asking for your phone number, you know, distraction, more in the US I’ve seen zip code, you know, it becomes too invasive and, and less distraction, more action, I understand. So low lift, right? Like, could you get away with just first name and email? because we’re just trying to get this is the introductory phase, right? We’re just trying to be able to address you. Hello Sean. That’s, that’s all you need. Sean and Sean’s email. Exactly. This is somebody who has no connection to you whatsoever, um, is, is stumbling upon you by chance, and if you start getting more invasive with them, then you’re gonna lose them. And you know, the whole goal is to put them through your your flow, to put them into your database to then ultimately add more information, build out that profile of them, and then turn them into a donor constituent petition sign or whatever the heck you. want to do with them. OK, right, so incremental, you may end up getting their cell and their address and their or their zip code, you know, whatever it is you want. But you, you don’t ask for that at the landing page when they, they’re, they’re only 2 minutes into the relationship with you. Correct. And I, and I actually, I want to tell you, I actually do something that nobody does, and we’ve actually started doing this cause we saw we were doing this in the ecom space. It, it’s retention marketing is that you’re driving all this traffic to your site and there’s there’s. There’s tools out there that you can grab people’s information, what’s called anonymous lead scraping. It’s all ethical, it’s all legal, completely kosher. And, and what we do is when people go to these sites, and they, because you have a high percentage of people not opting in, because, you know, from this, that and the other, this grabs their information, their first name, their last name, their phone number, and their email and puts them into your, into your CRM. And in what we do is we send them that ebook because they’re anyways or that offer because anyways they’re browsing for that offer because they landed to your page. We send it to them and say, hey, we saw you were looking at looking at our ebook, here you go. And then it’s then we put them through that initial email sequence continuing to introduce them to the organization. And right, right, right, hold on, anonymous lead scraping. Yes, OK. First of all, it sounds uh dark webbish, but you’re saying it’s not, OK, it’s it’s legal. It’s super. OK. It’s even higher than legal. It’s kosher. All right, there you go. Sean, Sean lives with his wife and 5 children in Israel, so it’s. If it’s kosher, it’s even beyond just the mere legality. All right. What, what can you, uh, you wanna, you wanna give us a couple of what you said there are apps that will help you with anonymous lead scraping. So, so now, so someone comes to your site and you’re getting. You’re getting the information like you’re getting an email from them even if they don’t provide it in the in the simple form. Yeah, and I’ll explain to you how it works is you know when you go to a website and it says I consent to this site, this site tracks cookies and I consent to this. So when you click on that, that’s basically giving the the these these programs the OK, this is how your data gets moved around the internet. You know, everybody shares everybody’s data and you’re you’re consenting to it. So you’re this is how these programs are able to do it. And so we’re actually using a program called Lead Post. Um, there are several other companies out there, one of them is retention.com. Um, and most of these platforms are built for e-commerce companies to do for abandoned carts and for, you know, for, you know, abandoned cart emails and newsletter growth, and I saw, I noticed that we’re when we’re doing this with ecom, I said, what’s the difference between e-commerce and donations? What’s the difference between newsletter signups for ecom and for nonprofits? Nothing, because at the end of the day we’re all about getting money, we’re all about cultivation and getting money. So we started testing this, and it’s been, it’s been seeing insane results both on the direct donation campaigns and pages to recoup donations that were lost and for the for the list growth. And we had this, yeah, so, so, so these are, so these are folks who they, they’ve gone to your landing page. But they don’t want the, they, they’re not giving their first name and their email for the offer, or they haven’t or they or something happened, they want to, but you know, life happens and they well maybe they didn’t like it but but you’re capturing but as long as they’re consenting to the To the cookies, you’re we’ll, we’ll be able to capture their email anyway. Is that, is that what is that that’s the case? Basically, so even if they don’t provide it, we can get it correct? OK, through these apps that you named, uh, do anonymous lead scraping. OK, lead retention is one, and what’s the other one? Le Post is one of them and retention.com is another very popular one. Great, I conflated the two of them into one. OK, you just clarified it. Thank you. All right, so we, and uh, interesting, so I think we’re all accustomed to the, uh, the abandoned shopping cart emails. Yeah, you know, I leave something cause I, I, I just, I changed my mind or as you said, you know, life moved on, I got distracted, kids were crying, you know, whatever it was, my OK, so we’re applying the, the e-commerce. To the nonprofit side, which I love because there I think there are a lot of lessons we can learn, uh, well, I think there are lessons both ways, uh, but we’re, we’re, we’re OK, so we’re applying some e-commerce lessons here. Alright, so now we can, we can open the relationship even with the people who haven’t provided us their name and email. Yeah, here’s the thing. Here’s the, here’s the, here’s the Rosh Hashanah card. Here’s the, here’s the, the download that talks more about the what you originally queried on in Google. Here because we saw you were browsing and we, you left, so here it is. We want you to have it, right? Yeah, basically. OK. All right, so now we’ve opened the door. Um, assuming they don’t unsubscribe because we’ve, we’ve done them a favor. I mean, some folks will unsubscribe, right? That, that’s the nature of the game. Yeah, yeah, right. I’m not, I’m not being negative. I’m just saying, you know, realistic. Some people won’t, don’t want that free. They, they left maybe intentionally. They didn’t want it. But for the other, I don’t know what, what’s our, what’s our retention rate? Like from these, from this anonymous lead scraping, what kind of, what kind of retention rate could we expect after the 1st, 1st message to them? We see a pretty high retention rate because people, like I said, people, they, they were coming anyways from Google search, so they’re already high intent. When they’re when they’re already high intent, but something happens, this is why I love Google versus meta in a lot of different places when it comes to running ads, because Google, you have much more high intent um buyers, much more high intent opt-ins, much more high intent everything, because like I said, people go to Google to to get an answer to the problem, to learn something. People go to meta to space out. OK. OK. Uh, like, take us, take us down the path. Are we, so now we’re just opening an, a standard email relationship with them. Yeah, I mean, I, in my, in my format system, I like to I like to put them on a 10 part email drip, and the first half of these emails is genuine genuine and general like conversation talking introducing the organization, who we are, what we’re all about with Mild call to actions to check out our social channels, check out our website, learn more about what we do. And then each email is another story with a testimonial or with a, you know, with a, a, you know, some sort of like social proof um message. And then as we go down the funnel, as we go down the drip. I start to push them to make a donation, you know, would partner with us, you know, you tell more even more compelling stories, because if you’re an organization doesn’t have compelling stories and content, then you’re doing something completely wrong. Certainly, right, right, 10 part. Yes, 1010, 10 emails over what period? Over the course of of of like two weeks or so. OK. And it’s, it’s all about consistency and people always blocking me. They’re like, why are you sending out so many emails? I said, because if you’re not sending out so many emails and you’re not top of mind, then. And you’re, you’re, you’re lost in the dust. And you’re not concerned that 1010 messages in a two week period is too much. No, I’ve seen, I’ve seen great successes, but again, the whole goal is to be top of mind, because how many emails do you get from people? How many emails do you get, especially like you, for example, how many emails do you get from organizations all the time? Oh yeah, dozens, uh, and, and, and e-commerce also, you know, the, the places I buy from, I hear from, I do hear from several times a week. I’m thinking of like container stores, uh, you know, you say top of mind. Yeah, container store in Lands End are probably top of mind for me most most recently. That’s funny. So when, when you’re when you’re when you’re top of mind. I’m I’m don’t be too surprised, you know, not at all. That’s right, that’s why I left. Alright, so 10, so 10 steps. And when, when are you starting to like roughly what, what, what, what drip of number 1 through 10 are you starting to ask for? A serious ass like a volunteer or or donate. I, I usually do that. I usually do that towards the end, like 89 and 10, 89, 10. OK, because, because again, you’re still in, and part of what we do while we’re with this email sequence, it we also gauge the how how people are how people are interacting with it. So what we’ll do is we’ll we’ll the people who are not opening and clicking we segment those people out into. Infrequent um email list that will send more infrequent content to, and the people that are engaging and opening in every single one and clicking and we can track this. Um, we we put them on a higher frequency like drip after this initial intro sequence. Because these are the people who are going to be your, your doers. These are the people who are going to be your your donors and your partners and your whatever you want them to be, because you see the the level of engagement they’re giving and interaction. OK, so the metrics are important during this introductory 10 drip series, yes. This is why I selected at 10, because it gives you a nice healthy gauge of what type of how people are interacting and what they’re interacting with, because it’s all about communication. Marketing is all everything in life is all about communication, and if you don’t, if you’re not watching the numbers and you’re not watching the the interactions, engagement, how people are commun like engaging with the communicate the the messaging. Then you’re just wasting your time because everybody interacts and and engages with something different. Every message hits somebody different. This is what I love about the nonprofit world, is this is also why I’m taking the ecom stuff over into nonprofit space because you can’t like donations, you can’t, you, you don’t really know what’s in somebody’s, what somebody wants to give, how much they’re they’re gonna pull out the credit card, they can give anywhere between $1 and a million dollars, you know, you never know, you can’t predict owner habits. But you can create messaging that’s going to increase their likelihood of giving you more money, or turning them into a monthly giver for more money. So this is why in this initial 10 part sequence, we like to showcase what you guys are doing, who you’re all who you’re all about, what you’re doing, how you’re doing it, pushing them to the different channels to give them a bigger picture of what the the organization is doing. So that way we can see who’s engaging with what, how they want to be communicated to, and how you speak to them on their level, because this way with smart marketing and communication and copy and storytelling, you’re gonna be enable these you’re gonna be able to turn these people into good money and big money and monthly money cause the goal is monthly money. I like to do monthly giving. I, I’m a big proponent of recurring giving and monthly donations because that’s your cash flow. That’s your cash flow, and if you build that up, you you’re golden. You might be interested in a book uh written by someone who either was just a guest or is soon to be a guest, because I don’t know what sequence the two of you are gonna come in, but his book is. The rise of sustainable giving, and his name is Dave Raley, R A L E Y. Um, all right, let me, uh, let me ask something that, uh, I just came to my attention absolutely yesterday, very timely. Uh, about is involved in this sequence in the, in the early part of this, the, the, um, the Google search results, that Google search AI summaries that we’re all now seeing. are hurting the, the click throughs from search results because I, I, I, I believe it was something like 60% of now recent Google searches don’t result in a click through because people are getting the answer from the, the, the Google AI search, you know, summary. And so that’s it, you know, they, they found the answer to their question and they bail out. There’s no, there’s no click through. Are you concerned about this? Can we overcome it? You’re shaking your head. No, very confidently. I’m not, I’m not concerned about it at all because if, if, if Google wants to do away with search ads on both the page and the grant. Side of things and replace it with with Gemini, they would. But clearly there’s a reason why Google has not replaced search ads because search ads play a huge role in Google in and and a in a major chunk of Google’s revenue because people are still doing search ads and it’s all about creating smart search campaigns. And smart and smart funnels built around the search campaigns that take you further than just answering your question because you and, and so part of what we do, as I said, we, we create smarter campaigns that are really solving the problem and driving them to the page with the offer connected to it. And so, but Google, Google likes to try to push this stuff on people, um, but at the same time, if they were to completely get rid of certain things within their ad networks, they’d be losing a massive chunk of revenue, and search ads make up a massive chunk of Google’s revenue. OK, so they’re not gonna replace that revenue with, uh, with their, their bunch of things. Gemini search summaries. OK, OK, right, I just, I’d like to hear from the experts on this. Um, all right, so is there anything else before we move on to your advice about reviving lists that, uh, may have become dormant or, you know, a little sleepy. Anything else on the, on this, on this search side building the list? Um, it’s really just about again, creating the right campaigns that are going to get people to opt in and then keeping up with the engagement. Once you, once they finish that main sequence, then you put them on a, on a general sequence, continuing the conversation, talking about what’s going on in the organization, whether it’s a weekly newsletter or whether it’s, you know, a couple two email, you know, another like I, I like to do weekly newsletters. Um, and also, you know, anything new that’s going on just to keep up the conversation, because again, it’s all about continuous, you know, engagement. One of the things that we also do with these email sequences, and I’ll talk about this, it kind of overlaps with your next question, but one of the things that we do is we like to create engaging content pieces that turn into email sequences, and one of my favorite ones that we did was called Meet the Heroes. Um, and we, we, we go through and we interview people within the organization cause I always like to say everybody from the janitor all the way to the CEO and and the executive director has a reason why they’re working in the organization, and they like it. And you get everybody’s stories and everybody’s perspectives, and you turn this into email marketing, meeting everybody in the organization, sharing that to to the list, and we rip these out, you know, once a week, you know, to people, and they get a new hero in their inbox, and it turns into a lot of money. It’s time for Tony’s Take-Two. Thank you, Kate. We’re revisiting Mrs. Blood and soil. You’ll remember her, uh, in my very first aerobics class that I went to, probably 18 months now. It’s been, uh, that I go to these Tuesday classes. I wanted to position myself next to her and I didn’t know that, you know, she had her set spot because it was my first time in the, in the room. And uh she was uh a little difficult, a little difficult, you may recall, so uh I dubbed her Mrs. Blood and Soil. Well, I had occasion. a couple of weeks ago to uh be next to Mrs. Blood and Soil again. I got there a little late, there was a space. So I went up, went over, it’s the last row. She likes to be this is her last, she’s in the last row against the wall of mirrors there. 2nd, 2nd from the left, that’s her spot, as we, as we all know. So I tried to be 3rd from the left in the back row against the mirrors. So I said, uh, you know, uh, I, I think I can uh fit in here. What do you, what do you think? Well, as long as you’re not too active. OK, uh, Mrs. Mutton soil, this is an aerobics class. I’m not gonna be able to confine myself to a 12 square inch little piece of ground over here next to you in an aerobics class. We’re jumping, we’re moving up, we’re moving back, we’re doing jumping jacks, we’re gonna do steps sometimes. We do weights, so lighten up, this is blood and soil, but I didn’t say any of that. I didn’t say any of that. I said, I think we’ll be OK. And then I introduced myself. I’m Tony, she said, so now she’s no longer needs to be Mrs. Blood and soil. She’s Val, Val. Which I, uh, which I realized could be either a man or a woman, Val, but she’s, she’s a woman, and she’s in very good shape. I think I’ve said that before. I have to give her, she’s very fit and does very well in the class. So, all right, so she gives me a little trouble with, well, as long as you’re not too active. Through the class I’m thinking like it’s as if she has a deed to this second from the left spot in the back against the mirror walls. You know, I’m applying to the board of adjustment for an easement, a right of way through her deeded land. Well, as long as you don’t use it too often, we can let you walk on it, but don’t ever bring a bicycle on your easement, no. So, that’s Mrs. Buttonsoy, Val, Val, uh, at the end of the class, I said, uh, nice to meet you, Val. She said, nice to meet you. OK, clearly, she forgot my name. That’s right. I guess I’m, I’m very forgettable, but Val is not. Val will, my memories of Val, I see her every Tuesday morning. She is not at all forgettable. This is Blood and soil, thou. That is Tony’s take too. OK. Look at you for being the better person and introducing yourself. I took the high road. It’s very, very good of you. And what did I get? As long as you’re not too active in an aerobics class aerobics don’t move around too much in this aerobics class, and, and if you don’t, then, then you could be next to me. The entitlement exactly. We’ve got Bou but loads more time. Here’s the rest of Google Ad grants and your digital marketing with Shawn Lipman. So this is going into your advice about reviving. Correct uh uh sort of a lackluster list. These are your, your lapsed folks who, who are these, who are these folks that we’re trying to revive? What’s this population look like? So these are all people that, you know, you deal with enough organizations to know that everyone has don donor lists and email and databases of people that they’ve engaged with at some point and these people have had something to do with the organization at some point or another. And most organizations because for lack of better, you know, terms, they just suck at marketing. And they don’t have the bandwidth to have people dealing with their email coms. And so when you don’t have people can keeping up the conversation with your with your list, you know, you could grow a ton of people, but you gotta stay, you gotta stay top of mind. So a part of it and so they, they just kind of neglect the email list because they’re like, you know what, we’ll just deal with them when we need money, but then when you do, when they, when they come in for money like who the hell are you? Like, why should I talk to you? It’s just, you know. It it’s relationship building, communication relationship building. And so what we do is we go in, this is actually the first thing we do before we launch any Google campaigns. I call, I like to get these as quick wins, you know, we go in and we create, we create a wake up email sequence, just talking, saying, hey, what’s going on? It’s, it’s, um, you know, save the whales. We’ve been out here in the beachfront saving the whales for a while. It’s our it’s our bad, we haven’t talked to you in a bit, but check out what we’ve been doing. Look at that. Shamu is all clean. You know, just like quick little like punchy emails that started off the conversation, so you can see who’s actually engaging, who’s actually a wake up, wake up, you got it. And then, and then you slowly drip them into um more in-depth stuff, and then you, you segment out the people who didn’t, because then you can see who’s actually engaging and who’s actually not even a valid email anymore. So that you can clean up your list and then you start dripping out content like Meet the Heroes and other content series, um, emails, um, that can be that people can engage with. And let me ask you uh what kind of parameters are we looking at? Like how long lapsed would you, would you go back? I suppose, suppose we haven’t had any communication with the person for a year. Is that, is that in your opinion, is that too long to try to wake them up a year too long? No, you can do anything because again, what I’ve noticed and I’ve studied this is just by doing this a million times, is that all people want is just to feel like, feel like you care about them. So it doesn’t, you know, sometimes, you know, you, you stopped caring about me. Like I, I’ve heard from you for a year now. Where you been? Well, that, well, that, that’s, that’s why, that’s why a little like, hey, what’s going on? Just wanted to show you that we’re alive kind of type of thing. We didn’t, we didn’t really forget about you. We’ve just been so busy saving the whales and the planet that we forgot to talk to you, and most people are very receptive about it. that’s what they want, you’ll get, you’ll get some folks back. You’re saying lots of folks. You’ll get, you’ll get some folks back and then of course you’re gonna segment. Some folks are not gonna respond. They’re not, they’re not gonna wake up, uh, of course, of course you’ve got your, your bad emails, you know, that’s a different category, but some folks, they’re getting the message they’re not gonna, all right, they’re not gonna reply, but for the ones who do, you’re trying to reinvigorate now. Exactly. Exactly. OK. Um, any other advice about, uh, reviving? What else are you doing? You don’t hold back on nonprofit radio listeners now. You have, uh, you know, you, you do this, you said a million times, but what else, what else around the? What’s, it’s really all about just sitting down and understanding what your organization does and how we can create engaging content stories to to share with them. And email marketing is a lot like a serial, you know, you, you always want to, you gotta, you people, you wanna keep up the engagement. It’s not, you know, you wanna build like a series. Of of content that’s going to engage with people. That’s why the Meet the Heroes is something that we found replicates really well amongst organizations, um, you know, we have, you know, all all sorts of other different things again, it’s really organization specific, but like highlighting different different things within the organization that they’re doing. And really showing people, making the the whole goal with emails with these email campaigns, and then you can transpose this into social media too, is getting making people feel and getting them to feel live vicariously through the organization without having to be on the ground scrubbing the oil off the the fish, you know. Of Shamu. All right. OK. When you said er, you said it’s like cereal, I was expecting you were saying like a sugar rush or so, but I had the wrong side on the serial uh metaphor in mind. OK, S E R I A L. Yeah, it’s, it’s continuous conversation and then that’s also part of like the whole strategy to when you get to that big campaign, cause everybody, you know, and when you know, people are already ready to jump. You tell them because you’ve been in contact with them, they see that you’re engaging with them, they see that you care about them, you know, you’ve showcased what’s going on, you’ve engaged, you’ve you’ve invited them in. So now when it comes to the campaign, you say jump, they they say how high. OK, that’s the ideal. Um, what’s your advice around storytelling? Sounds like you, you write a lot of, you write a lot of emails for clients, you write a lot of newsletters, weekly, what, what, what tips do you have around storytelling digitally? Storytelling, digital storytelling, you know, everybody’s got, everybody, everybody’s got a story. Everyone’s got something to share and you gotta, you gotta you gotta sit down and understand. Um, who your audience is and how you talk to them and understand, you know, how to communicate that with them, your message to them, because just, you know, not everybody is gonna relate to one specific thing, and you have to be able to um extract the information out of the like the founder’s head or somebody who’s, you know, one of the volunteers’ heads, you have to be able to take that and and really put it into compelling marketing. And it’s all about showing when you’re doing when you’re doing a storytelling, it’s not tell no one no one cares what you’re telling them. You have to show them like saying I I learned this actually a long time ago when I was creating a resume, which I’d never use anymore, thank God, but someone was telling me you don’t say, you know, you, you know, it’s about showing people what you’re doing in numbers, not telling them I do this, this and this, cause no one cares what you do. So give an example. I wanna pick your brain here, give an example of what showing instead of telling. So, like, I’ll go back to, to meet the heroes, right? You, you know, let’s say I, I work for an EMS, a volunteer EMS organization, and I got 10 kids and I’m volunteer, but I still go out there and take EMS calls. And so you’re asking me how, why, why do I love doing this? So I’m gonna, I, so we asking the right questions to get the right answers out of people’s like being a podcast host. So I’m gonna show you through my answers. Like, you know, I love being, you know, a mass volunteer because it gives me such uh uh the ability to go out there and help people and and and take care of them and transport them to the hospital, and being able to make sure that they’re they’re OK, and I just genuinely like helping people. And I got into this because I do I love doing X, Y and Z and painting that picture and that story around. The person and showing people how, you know, this person is impacting so many lives, and he’s just one guy, you know, just going out there doing volunteer shifts. You know, it’s about painting that bigger picture, the broader strokes of what’s going on within these people’s stories and this or the the organization. You know, another another organization, you know, let’s say for example, they, you know, I’m trying to think off the top of my head, something I did recently. Um, I can’t think off the top of my head on the spot. I apologize. That’s all right, um. Let’s pick, uh, let’s pick an arts organization, hypothetical, I don’t have any particular one in mind, but let’s say it’s a theater group. So would you, what would go through, uh, like I’m gonna, I’m gonna follow the processes of, of Sean’s brain. What do you think? All this theater group, look, it’s a nonprofit now, $2 million annual revenue. They’ve got 5 or 6 full-time employees. They put on 2 shows a year. So, so let’s sit down, let’s sit down and meet with the, the company director. You know, we’re dealing with theater, right? I, I, I, I know these words. Let’s, let’s sit down and meet with the company director and why she, why she decided to open this organization? What was her passion? What inspired her to be, what, how is she a hero to the millions of people who are coming to watch her shows, and what’s the, what’s the, what’s the outcome that she wants to bring about with this, with the with this with this organization? Who’s she trying to inspire? And let’s sit down and craft a story about, you know, Who she is, what she’s all about, and the organization to show people how taking the act of of of dance and music in a play and bringing it to the bigger stage is going to empower people to do X, Y, and Z. It’s about taking that story and painting the bigger picture with it. So for example, a theater organization, so I, let’s say I run a theater company. I started this. Why let’s meet the hero. Why did I start this? I started this organization because I have a strong passion for music and dance and art, and I wanted to be able to empower people who are not who don’t have the means to go to Juilliard, who don’t have the means to go to the New York Academy of Dance or whatever, and I want to give them the same abilities that I that I did and show them that the Through the through arts and music, it can be very empowering. It can also be life changing. And so my, my whole aim of the organization is to give people the tools they need to succeed by doing through the outlet. I put you on the spot. That was very excellent. I’ll let you off the hook, but I can also I can also see some fun like telling. Backstage stories. Exactly, exactly. Backstage stuff that nobody sees. This is also why I used to produce podcasts for nonprofits because I used to, I found I I I would, I would show them how creating a podcast create gets you multiple forms of content for the organization, but also creates a narrative, and people can go out, you can have people on your show talking to them about different things. Like I said, I created a podcast that was so popular it was for a volunteer EMS organization. Um, a Jewish one where we interviewed all these different directors from all the different branches all over the world, getting to understand their stories, who they are, what they’re all about, why they got involved in this, and hearing their perspective, you know, one guy from Baltimore, one guy from New York, one guy from Chicago, Detroit, you know, getting their perspective on it, and, you know, you have questions that can remain constant questions, but everybody is gonna have a different answer. When I lived in New York City, I used to see uh Hao Ambulances. Is that the organization? Yep, we created a podcast for them called the Hatzola Cast. Oh, that’s that’s a worldwide. It’s worldwide. I didn’t I created it for the local one here in my city in Israel. And the whole goal was, was a branding campaign because they’re all connected in some way, but was interviewing all the different executive directors of each different branch and hearing their stories and these guys had crazy stories because, you know, they’re all, you know, they’re all in the back of the bus, you know, doing, you know, you know, taking saving lives. Yeah, and people loved it because it was real people talking about real things and it worked as a as a as a tool for donations and and growth and, you know, branding. And storytelling pod what’s a podcast? It is a storyteller, yeah, yeah. All right, Hatzola. I, I always thought, you know, being a, a geocentric uh New Yorker at the time, and I just figured New York City was the, it was the only site of Hatzola, but uh it was, it was, it’s worldwide, it’s worldwide, right, all right. OK, awesome, um. Let’s move to uh a third topic, you have advice around. The right technology, uh, sort of your tech stack around this, this process that we’ve, we’ve been talking about these first two steps, you gotta have technology supporting you, you know, we’re not, well, we all know the value of technology. So what are we, what are we looking for? What kind of considerations, how do we know we’ve got the right stuff? What’s your order in the spot here. So I’ll tell you, you know, not to, not to toot my own horn, but I do actually have a software company called GivSuite, and it was an answer to a problem that we were experiencing, and this is, and I also, and I put on a webinar called Not All Systems are Created Equal because software is all about strategy. It’s not about people like to look at SAS software. A solution. I look at SASSA software as a strategy, because at the end of the day, the right tools for your organization are going to be the right tools for your organization to enable you to grow and scale, because nobody wants to sit around working with technology that’s going to send them back a couple of years instead of propelling them. So you want to have the right software and the right tools for the job. And so when it comes to looking at software as a strategy, you have to understand what how big is my organization? What am I looking to do? What are my what problems am I currently having with what I’m currently using? Is it costing me too much money? Are, are, are we, are we being charged every time we’re trying to grow? Are we being, are, are there limitations to certain functionalities within our system? Do we, is, is our data a mess? Like, you know, there’s all different types of questions and answers that you have to sit down and really understand before you make the right to choose a product that’s gonna be for you. Like there’s a lot of in the nonprofit world, there’s a range of products, there’s free there’s free platforms, there’s freemium platforms, there’s super expensive platforms that nobody knows how to use, but for some reason, everybody loves them, but they don’t know how to use them. And then there’s there’s there’s diff there’s, you know, us, we’re we’re we’re an all inclusive platform that, you know, doesn’t charge you an arm and a leg. And but again, it’s all what’s ideal for you. And so you have to you have to know, you have to sit down and understand what your what what your wants are versus your needs. That’s really the key, because everybody always wants, you know, it’s it’s the wants versus needs, you know, everybody always wants everything under the sun, but do you know how do you use everything under? do you know how to use everything? What do you, you have to understand what your needs are in order to scale. What, what about, uh, say for instance, integration with your CR right? So shouldn’t all these, all these contacts that these uh are, are 10 or 10 drip series, these shouldn’t these be? Ideally noted in each person’s record who gets one as a as a as an outbound contact. So talk about uh integration with your, your CRM database. So integration is a really big thing and a lot of the, you know, a lot of these platforms do have integrations with your CRMs, but it’s also very frustrating because you still have to download the data and you have to upload the data or you have to set up the automation, like the connecting tools that work with it, and those tend to get pricey. Because, you know, it’s going based on on what, you know, using Zapier. It’s a connecting app that goes based on Zap. So the more the more records you’re bringing over, the more the more expensive your plan is. But when you have, for example, again, using my system as an example, not a plug for it at all, I promise you, is that when you have something, everything all encompassing all in one, you’re not relying on outside data and third party tools to push everything because everything is already in the system. And so you have to figure out way out the cost too. Some of these other platforms are gonna charge you um for for integrations. Some of them are gonna charge you, you know, different fees based on the integrations, and some of them are also gonna charge you different fees based on how many people are using the system. So you also, you have to weigh out all these different, these different things in order to figure out what the best tool is gonna be for you. For you. All right. All right, Sean, why don’t you leave us with uh some inspiring words to uh to close around. Around all of us, around the digital marketing, digital relationships. Well, OK, I, I mean, I always like to say there’s nothing new under the sun, and it’s all a matter of how you take it, package it, and, and repurpose it, and how you and how you make it your own. In the marketing space, especially in nonprofit space, the whole goal is you want everyone’s doing the same thing. Everyone’s going after the same thing. Everyone wants everybody’s money. There’s not that much money, you know, you, you know, floating around. You know, there’s not that many big big checks floating around so much anymore. You know, you have to focus on the micro donation. So the goal is how do you raise your hand higher than everybody else? And in the nonprofit space, you have to really sit down and understand who you are, what you’re all about, what makes you so special, why should I care about you? Because you’re competing with everybody else who wants those same donations. So in order, so you gotta take a step back before you start any marketing campaign, before you start anything with your organization, say. What makes me so special, and how do I raise my hand higher than everybody else? And once you figure that out, then you’re gonna win. And, and once you once that that’s how you’re gonna win. So I hope that I hope that was a solid piece of advice. Um, I, I tell it to a lot of people and the ones who take me seriously are actually successful, and the ones who don’t take me seriously, then they call me complaining and I say tough nuggies. Let’s not leave you with tough. Let’s not have too many of the tough noogies. All right, Sean. Catch-22 nonprofit digital. The company is at catch 22 nonprofit.com. You can connect with Sean on LinkedIn. Thank you very much, Sean. Appreciate you sharing all this. You know, thank you very much, Tony, for having me on the show. It’s been a pleasure. Next week, great value in sustainable giving. That was supposed to be this week, but the host messed up. If you missed any part of this week’s show. Actually, I did not mess up. This is not a mess up. Uh, this is a more logical flow to have Sean this week and then expand on sustainable giving next week. And by the way, I beseech you. Find it at Tony Martignetti.com. We’re sponsored by DonorBox. Outdated donation forms blocking your supporters’ generosity. DonorBox, fast, flexible, and friendly fundraising forms for your nonprofit, DonorBox.org. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martignetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio, big nonprofit ideas for the other 95%. Go out and be great.