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Nonprofit Radio for August 12, 2024: Get Heard In The Election Season

 

Peter PanepentoGet Heard In The Election Season

Peter Panepento returns with savvy advice about getting your messages heard through crowded, noisy channels for the rest of this year. He urges you to prepare your messaging, prepare to pivot away from that messaging, and more. Plus, the value of journalist relationships. Peter comes to us from Turn Two Communications.

 

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Welcome to Tony Martignetti nonprofit radio, big nonprofit ideas for the other 95%. I am your aptly named host and the pod father of your favorite abdominal podcast. Oh, I’m glad you’re with us. I’d be thrown into dentinogenesis if you tried to gum me up with the idea that you missed this week’s show. Here’s our associate producer, Kate with what’s coming? Hey, Tony, it’s get heard in the election season. Peter Panepinto returns with Savvy advice about getting your messages heard through crowded noisy channels for the rest of this year. He urges you to prepare your messaging, prepare to pivot away from that messaging and more. Plus the value of journalist relationships. Peter comes to us from turn to communications on Tony’s take two hails from the gym. This is blood and soil were sponsored by virtuous, virtuous, gives you the nonprofit CRM fundraising volunteer and marketing tools. You need to create more responsive donor experiences and grow, giving, virtuous.org and by donor box, outdated donation forms, blocking your supporters, generosity, donor box, fast, flexible and friendly fundraising forms for your nonprofit donor. Box.org here is get heard in the election season. It’s a pleasure to. Welcome back Peter Panepinto. He is the co founder and managing partner for Turn two, a communications and pr agency specializing in nonprofits, foundations and organizations serving the greater good. He began as a journalist including more than a decade at the chronicle of philanthropy where he advanced to assistant managing editor. You’ll find the company at turn hyphen two.co and Peter is at Key Panopo on X. He’s also on linkedin. Welcome back to nonprofit Radio, Peter. Great to be back, Tony. It’s been a while, but it’s great to see you. I’ve had a chance to, to share the, the microphone with you several times over the years. It’s always great to do this indeed. And our avid listeners will recall that your name, you as a guest were the answer to one of the quiz questions on our 7/100 show. Wow. Yes. Our uh our creative producer Claire Meyerhoff brought uh Claire’s quiz to the 7/100 show and uh it was a quiz for, it was for me. And then all the folks that were with us. This one was directed at me and the, the question was, uh which I believe it was five time guest has initials. That would be funny to a kindergartener. That’s why she did that correct. That’s why she’s the creative producer. I did get, I did get it correct. There aren’t that many people who’ve been on five times and then I thought of uh PP and I knew it. It was. Uh, yes. Do you do? I get like a robe like you do when you’re a five timer on Saturday Night Live or anything like that, or is it? Well, now this is your sixth one? So now you have to wait till 10. There was, we instituted something for five after your fifth. So you didn’t qualify on the fifth and then you’ll, you’ll start something. You have to wait until the 10. I assuming the timing works out. Uh, you’ll, you’ll get a crystal obelisk with 10 if the timing, if the timing is right. So, uh, you have your, uh, biweekly newsletter, your, your, your turn to email newsletter that I’m, I subscribe to and that I think folks should subscribe to where, first of all, let’s, let’s, let’s, let’s acquaint folks with how they can get on your newsletter list. So they may, they may learn of future nonprofit radio topics. That’s how I, that’s how this one came. Where do they, where do they find a, you can sign up for the newsletter right on our home page at Turn two.co or you can reach out to me and I’ll gladly get you added there. Um, our, our newsletter is called on Message and you get, um, we, we try to do weekly but it’s, it’s sometimes in the summer it’s biweekly, but you get weekly, uh, pr and communications advice. That’s really spec, you know, specifically focused for people who work in the social good space. So it’s really geared towards people who are working for nonprofits and foundations. And, uh we really try to make it as practical as possible for folks who are wanting to maximize, uh maximize their communications and pr for their organizations on message. OK. And so I’m sorry, I, I, uh, credited you with being always biweekly. I thought it was always biweekly, but I, I read them whenever they come as often as they come. I read them in the summer. So I think it is, it was biweekly now. All right. So that’s very, that’s very gracious of you to say thank you. Uh Saving me. Uh And one of the recent ones uh that you wrote was about uh crisis, communicate well, was about uh not crisis. It was about getting your message heard in our um really presidential election cycle. Uh There’s nine, we’re recording, I believe there are fewer than 90 days left until November 5th. Um a lot. So there’s a lot of messaging around that obviously, uh which could be valuable. We gonna talk about that. There, there could be hooks there for you. Um But just, you know, in a, in a crowded media landscape which is, I think now typical uh to me it’s above average from what it was over. I don’t know. Well, you know, you and I have known each other for about 14 years. I think the level of communications the level of attention grabbing uh by all media and all channels, you know, has, has increased. There are, there are more, there are more places that want our attention and then that’s amplified by the uh presidential cycle that we’re in and nonprofits still have important messages that need to be heard. Absolutely. It, I think you’re absolutely right that it’s becoming increasingly hard or difficult for us to be able to get our messages heard, given the amount of noise that there is out there. And, uh if you think about what has already happened in this presidential election season, um, you know, we’ve had an assassination attempt, we’ve had a, uh, uh, you know, criminal convictions. We’ve had, uh, Joe Biden, you know, doing his bombshell, you know, dropping out of the race, we had the fallout from the first debate. Um If you had tried to, to get all of this into an episode of the West or a season of the West Wing, you would have been told you were jumping the shark on the Republican convention and the, and the democratic convention is coming up in a couple of weeks. Right. Yeah, that hasn’t even happened yet. And this is being recorded. Um, uh So, and, and each and all of these things just create so much noise in the media and in social media that it becomes really hard for nonprofits that are, are vying for the public’s attention to get their voice. Heard you have to, to really be ready to kind of roll with the punches, uh capture opportunities that happen, but also be really willing to kind of scrap your best laid plans in the in the, you know, in the, in the wake of bombshell news as they as it happens. So it really requires you to be both prepared and adaptable. At the same time, you had uh 44 major points in the, in the, the Onmes uh uh uh email that I received that uh stimulated me to email you and say, let’s talk about this on nonprofit radio. And your first one is to um create a new or review your crisis communications plan. You and I talked about crisis communications plans years ago. So we’ll hit a couple of those points. But why, you know, why is that essential now in, in our extra crowded media landscape? Yes. Um It’s really important for organizations to have a crisis, communications or rapid response communications protocol or plan. Uh because um things are happening so quickly. You need to really be equipped to get your message out quickly or make a decision about getting a statement out. Um You know, and, and be able to do it in a way where you can respond while the news is fresh. Um So a lot of organizations will kind of wait for something to happen. Uh They’ll have a discussion about whether they need to put a statement out, they’ll have to get it reviewed by, you know, the, the, uh, executive director and, or board of the organization. And by the time they do all of that they’ve missed the moment, uh, it’s been, you know, days have passed by the time you’ve kind of gone through all those steps and, and you’ve either missed the moment or you’ve gotten run over by what’s happened. It’s time for a break. Virtuous is a software company committed to helping nonprofits grow generosity. Virtuous believes that generosity has the power to create profound change in the world and in the heart of the giver, it’s their mission to move the needle on global generosity by helping nonprofits better connect with and inspire their givers, responsive fundraising puts the donor at the center of fundraising and grows giving through personalized donor journeys that respond to the needs of each individual. Virtuous is the only response of nonprofit CRM designed to help you build deeper relationships with every donor at scale. Virtuous gives you the nonprofit CRM fundraising, volunteer marketing and automation tools. You need to create responsive experiences that build trust and grow impact virtuous.org. Now, back to get heard in the election season, the moment can last like 12 hours. Right. Right. Yes. And then, and then the media has moved on and nobody’s gonna be interested. That’s right. That’s right. And um so we really advise having AAA rapid response protocol in place where you have a clear set of steps that you take in response to some too fast moving news. Um, you kind of know who’s equipped to do what, um you’ve game planned some scenarios and you even have some key messages prepared ahead of time. So that when that moment strikes, you know exactly what to do, you can pull things together quickly and you can get the approvals you need. So you don’t miss the moment. Um So that, that’s the first thing we recommend everybody do um at your organization. And if you have one already, that’s a wonderful thing. It’s probably smart for you to, to, to revisit that a couple times a year, make sure everything’s up to speed that your messages are, are clear and in good shape and that, you know, all the key people who are part of that protocol, know their roles and have kind of done some um some prep work ahead of time and are are kind of ready and practiced and ready to go. Yeah, because a part of that is going to be who the spokesperson or people are. That’s right. You, you, you suggested having messages that are ready, which you know, clearly you may need to tweak based on what it is that’s uh stimulating this, this, this move, this need to do to get into the media. Uh But having something to start with, but who’s going to release them? Is this a and in what form is this social media post. Is this a press release? Is this calling the reporters that hopefully we have relationships with? Right? I mean, what form does it take and who are the people who are doing the work? That’s right. And, and it really helps to game out some of those scenarios and know who’s going to be your spokesman, who’s going to be the person who is putting messages out on social media or by email and even how to decide how to do that. Um We’ve done this with a number of organizations put these plans together and the thing we tend to do is is put together almost a matrix. You know, if this happens, here’s what we’ll do. Um Here are some of the key messages that we’ll want to pull from and, and here’s how we’ll, how, you know what channels we’ll use and what way we’ll, we’ll actually deploy the message based on, based on what’s happening. And you can, you can game some of this out ahead of time and say, all right, this type of thing, you know, is something we would respond to on social media. Um Here, here’s who needs to be involved here, here’s who needs to make the final decision on it and, and just having that in place saves you so much time when, when actual situations arise, what could be some triggers that would stimulate entry into this? Well, one would be um, news that affects your organization or, or is about your organization. So let’s say you’re an organization and um there’s a rumor spreading on social media about one of your key employees or about one of your key donors. Um You’ll wanna definitely get, get the word out quickly. So that uh about what’s true. So that um a rumor or, or some, some, you know, conversation that’s happening about you doesn’t grow legs and become, become a story. Um in the political realm, it might be um one of the political candidates making a major policy statement about your, something that relates directly to your cause and wanting to make sure that you kind of come out and, and talk about what type of policies you think are important uh to make sure that you’re, you know, a accurately and, and, and actively um being a spokesperson or a champion for your cause. So if um if one of the candidates comes out and says that they want to um uh you know, bring back the charitable tax deduction uh for, for anybody who files their taxes rather than just add itemizers, there might be something you want to say there. Uh If one, if you’re an environmental nonprofit and one of the candidates says that, you know, we should just go back to, to um to the old days of not having the EPA, you’ll certainly want to have something to say about that too. So, you know, having, having some key statements in place, um that really validate what you stand for and, and, and how you would respond in, in certain situations can help you respond quickly in situations like that. Using that energy example, makes me think of fracking. But, but I think it really, it had like a six hour moment and, you know, it was, uh one of the candidate. I, I, maybe it was, I think it was Kamala Harris said something she had in the past. She, uh was completely opposed to, uh, fracking, wanted to have a nationwide ban when she was running for president um in that cycle. And, but now she’s, her position has evolved. So if you had something to say about fracking or energy policy, you know, if you saw a hook, you had to act fast because it was not a, it was not a major, you know, it wasn’t like the assassination attempt, but it was in the news, her, her position, some people call it flip flopping. She would say she evolved what it doesn’t matter. Fracking was in the news for a while. So if, if that’s related to you, like, because you’re in Virginia or Pennsylvania and maybe your population is affected by fracking adversely or, or positively, maybe the, maybe the revenues, the stream of revenue from fracking has been, has been valuable for, for your population in southeastern Pennsylvania. Uh You know, so you want to, but it wasn’t, it wasn’t a long cycle before, before fracking was out of the news and then it was old. Yeah, that, that, that’s exactly true. So, you know, being ready for when those, those situations arise so you can capture the moment is really important. Um, and it can be for even bigger things that have longer news cycles. Uh, when, when the Roe decision came down by the Supreme Court, um, I think it was two years ago now. Um, the nonprofits that were ready to respond quickly to that and, and had something in place were the ones that were getting a lot of the media opportunities because they, they had already are, they had their, their statements and, and what they were going to say and their spokespeople ready to go and equipped with what to say. So when that decision came down, they weren’t scrambling. They, you know, they were able to pull from, well, if this, if this decision comes down, here’s what we’re going to say, here’s who we’re going to reach out to. Here’s how we’re going to deploy that message. And they were the ones who were, you know, on television and, and, and putting out statements on social media that we’re getting a lot of attention to. So it can be for something unexpected, like, you know, uh, uh, you know, fracking, you know, being, uh an issue coming out of one of the, the campaigns or it can be kind of a major policy or or court decision that, that, you know, that really connects closely to your cause and, and something that you know is coming. Right. Right. We knew there was going to be a decision about abortion in the United States. That’s right. So you could prepare ahead for that. You can’t prepare ahead for everything that a candidate is going to say, especially a brand new Democratic candidate where we don’t know a lot about what she talks about and a Republican candidate who can really say anything at any time. Um So, um but knowing like what you’ll say, if your cause does end up in the news, regardless of whether it’s a positive or a negative statement from one of the candidates can really help you capture that opportunity. And before we move on, I want to apologize to uh the Pennsylvania residents. I southeastern Pennsylvania is Philadelphia. So they wouldn’t be fracking there. Yeah, central I instead of southeast, I probably meant uh like uh northwest, northeastern, northwest, northeast or central northeastern central Pennsylvania. All right. I, I, I’m sensitive to the, to the, to the listeners in Pennsylvania. I understand. And plus I went to law school in Philadelphia. I think it’s all good. And I went to law school in Philadelphia. So I know there’s not fracking on uh on broad street or around uh around Rittenhouse Square in, in Philadelphia. All right. Uh Anything else, anything else on uh crisis, communications, creating it or reviewing it. Um, I, I just think it’s important to, to take the time to do that and, and, you know, even if you’re a small organization just knowing, you know, who gets the call when something happens or, um knowing that you might have to have a, a consultant on, on call in certain situations, you know, gaming that all out ahead of time, just put you in so much better position when, when real situations arise. What’s your next point? Well, the next point is uh being ready to pivot. Um you know, most organizations plan out what they’re planning to do with their communications and, and pr efforts a bit ahead of time. Uh It could be that you’re scheduling, you know, social media posts a week or two in advance. It could be that you’re, you know, you’re targeting a certain date on the calendar for a major announcement. Um And when you plan those things out, you’re, you’re doing it kind of taking into effect, what, what you know, is going to happen on the calendar, you may peg it to a certain holiday, you may peg it to a certain milestone or an anniversary that you’re having with your organization. Um But, you know, when unexpected news happens, you really run the risk of either getting those, those carefully planned messages drowned out or having them seem very tone deaf if they, if they come out at the wrong time. So, um so it’s really important. Um Even if you’re planning things out well in advance and you, you feel like you have everything buttoned down to really be paying close attention to what’s happening in the news and being prepared to, you know, hit, pause on that scheduled social media message for a few days until, um, until, you know, a situation that might seem insensitive to be posting about passes, um, or, um, or holding off on a, on a planned news announcement, um or even just completely, you know, rethinking the way you’re communicating about something based on what’s happening in the news. So if you were AAA nonprofit that had, um that had uh social media posts out about voting or civic engagement or, or anything related to uh anything even remotely political the days following the, the President Trump assassination attempt, for instance, it was, if you run the risk of it, either seeing insensitive or, or just getting drowned out by what’s happening out there. So, um it’s really important to just, you know, not just think about what’s happening in the news as a news consumer, but as uh what does this mean for our communications? I, I think, yeah, the assassination attempt is an excellent example. Uh Any, any of these, uh I think of uh President Biden stepping aside, you know, so if you had anything that was like critical of the administration, you know, it seemed like that would, that would be a bad 48 hours or so to in which to release it. That’s absolutely true. And I, I even think back to Tony, an example from when you and I were working together on uh on um on the uh plan giving Accelerator. Uh We had a meeting, I think the first meeting planned on January 6th, 2021. And uh once we saw what was happening in the world, we were like, well, there’s no way anybody’s gonna wanna sit in on a meeting on this. That was the fir that was the first meeting of our first class. It was exactly right. And you let me know what was happening. I didn’t know and we got a message out quickly, the class is canceled, you know, we’ll be in touch uh because of what’s happening in Washington DC. Um Yeah. Yeah, exactly. Right. So, yeah, be prepared to pivot and be ready to move quickly if you have to. So, um it wouldn’t, it wouldn’t have been a very engaged class on that first day. I don’t, I hope I didn’t hesitate. I didn’t hesitate. Did I didn’t, I didn’t push back and say no, it’s a, it’s an auspicious occasion. It’s, it’s something important is, is Martin Planned, giving Accelerator. I can’t, no, I didn’t. I think once you, I think once because you were busy preparing for that, that I was preparing. Right. But once I, I went to the CNN or something and I saw the you know, people crawling up the walls of the capitol. No, of course. Yeah. As soon as you knew what was happening, you knew, you knew it was time to hit. We were on the phone. You didn’t have to bring me along. We were on the phone. We were on the phone together and yes. All right. Prepare to pivot. Ok. Um, key messages, even though you may have to change your messages, you sh you alluded to this earlier, but let’s flesh it out, having, having some messaging ready, right? So in those fast moving situations, if you are somewhat prepared with what you’re going to say, um you know, if candidate A says, you know, something that relates to your cause or candidate B does um or even if something’s happening in the world, um that, that relates to your cause. If you have some key points that you have already vetted, worked through with your team that you kind of have in your back pocket and ready to go in a fast moving news situation, it can be really helpful uh in terms of you being able to get something out quickly and often those messages can, can really be an affirmation of what you stand for as an organization. Um What you think is, is, is the best course of action to, to make sure that you’re um ensuring that your mission is, is achieved. And um and even working through um how to, how to make statements in a nonpartisan way while still kind of validating what you stand for. Um If you can spend some time working through those in advance, having those in your back pocket or, you know, not physically in your back pocket, but, but somewhere on your hard drive, um where it’s something that um, your executive director, your board, everybody’s had a chance to weigh in on when a situation does arise. You can pull from that. Um Play a little bit of mad Libs with kind of filling in the blanks of what’s happening and, and get a statement out very quickly. It’s time for a break. Imagine a fundraising partner that not only helps you raise more money but also supports you in retaining your donors, a partner that helps you raise funds both online and on location. So you can grow your impact faster. That’s Donor box, a comprehensive suite of tools, services and resources that gives fundraisers just like you a custom solution to tackle your unique challenges, helping you achieve the growth and sustainability your organization needs, helping you help others visit donor box.org to learn more. It’s time for Tony’s take two. Thank you, Kate. I’ve got another tail from the gym. I go to classes once a week. Usually I like to work out just by myself, quietly, do my own thing. Elliptical floor work, Pilates, push ups by myself. But I do go to a class once a week each Tuesday and in my very first class, uh, you know, I walked in, it was, first of all, it was all women. I was the only guy in the, in the room and I saw, you know, everybody had their stuff, like, you know, they had water bottles. I had a hoodie on, uh, people had like light jackets, you know, whatever, all lined up along the wall. So I went over and, uh, I put my little pile, took my hoodie off, put my little pile of hoodie and my keys and my little ID card for the gym. You know, I put that all in a, in a pile next to somebody else’s pile right alongside the wall and I went and got some, uh, weights because the woman who runs the class was announcing you’re gonna need weights. So I was going over to get the weights and then I came back and the woman who, uh, was belonged to the, the pile that was next to mine started to talk, you know, hello? She said hello? You know, she didn’t ask my name. II, I remember that. She, but hello, you know, you look new to the class. I’m the only guy in the class. So I guess I am new to the class. She said, ok, well, I’ll just move my stuff. I said, oh, I, I said, well, ok. Well, I don’t know, just move your stuff. What it’s not, I don’t care if it’s touching my stuff. Is that your concern that it’s, that the, the two piles are, are, uh, I don’t know, commingling the, the, they’re, they’re having some kind of intercourse what the piles are touching. You just can’t have this, but maybe I have bedbugs in my hoodie. What, what do you mean? You’ll, I’ll just move my stuff. She says very curtly after being, you know, kind of pretty cordial, you know, just friendly. Well, I’ll just move my stuff. That was it. Well, well, I’ll just move my stuff. Uh, ok. What I, I can move my stuff. I just, I see, I see piles along the wall. So I, I stuck, well, this is where I work out. I said, well, ok, I, I didn’t know, I didn’t, I didn’t know that the title delineates your Space, Mrs Blood and Soil. I didn’t call her that I didn’t say I didn’t say that. I didn’t know that that would demarcated your, your turf. You know, you can work, you could, you can work out here, that’s your place and I can see how it’s important to you. It’s a big room. It’s like a big fitness center room. You know, it’s, I don’t know, a couple of 1000 square feet, no wood flooring. It’s not like there’s boxes or anything with your name or a little chalk line where you write your name or something, you know, and there’s weights on one side and there’s, uh, the balls, you know, the big, the big flexi whatever those big balls are, there’s a bunch of those along another wall. You know, it’s a big, big room, a couple 1000 square foot room. Uh, you your spot, your turf. So I said, ok, you can have, you can have your spot. It’s my first time. I didn’t know. Uh, I moved my stuff over a little bit so they wouldn’t be overlapping the piles. And then I worked out uh I did the class for an hour, you know, 11 step over from her spot. So we, we worked out together. I gave her her turf. I was like, what? You know, not be gracious and kind, right? Be uh embodying uh a good, a good spirit and friendly to neighbors and welcoming. I work out here. All right, fine. So that was my first class. I still go to the class. She’s still in her special spot. I’m not, I’m not anywhere near that. I don’t need to be, you know, like week after week I’ve raised my heart rate by having uh turf wars with the Mrs blood and soil. So, you know, I, I go somewhere else. I work out in another spot and if somebody gets there before me or you know, I there’s no spot. It’s not like my spot or her spot, it’s just first come first serve. Alright, I think you get the idea that was Mrs mud and soil. But I still go to the class every Tuesday. Uh, I just work out on the other side of the room from her and that is Tony’s take two Kate. The entitlement. Yeah. Astonishing in some people and, and not even, you know, I mean, an older woman who should know better. She’s, she’s, she, she’s quite fit. Uh, I have to give her that she’s very fit. Uh, I don’t know, she looks a little older than me. 65 maybe 70 or so. You know, somebody who shouldn’t be. Yeah, feeling entitled having wars over like you’re, yeah, you’re new to the class. You would think that, I mean, if your stuff was genuinely on hers, I think there’s a different way to approach it and be like, could you move your stuff because your stuff is on my stuff. But if you’re, but the way that she said it is so entitled and the fact that she’s like in a class is very embarrassing, like go home and work out if you can’t be around other people like that. That’s very savvy advice for this 65 or 70 year old. Yes. My blood is boiling. Well, we’ve got just about a but load more time. Here’s the rest of get heard in the election season with Peter Panepinto. You’d want to know what, what format the, the statement is gonna be. Again, I would say it was a press release. It was an email, social posts and you want to think through what the channels are gonna be with being prepared to pivot on that as well. Absolutely. Absolutely. So, yes. So here’s, here are a few points we would make for a news release. Here’s a few things we would do in a social media or, or, or kind of email statement. Um And, you know, you can almost have some of these things templated and ready to go where you can, you can fill in some key details. Um And, and make sure you’re ready to go. Um We even went so far with an organization we’re working with right now that has a, um the, the founder of the organization is, is getting rather advanced in years and, and um uh we worked with them to prepare what we would do if something were to happen to her and they needed to get something out about her passing. So, um we’ve, we’ve gone ahead and written kind of a AAA templated news release a statement for the website, some social media copy to help them prepare for, you know, for if and when that happens. And we’ve, you know, she’s been part of the vetting process on that and, and has seen what is being said, it’s kind of like writing your own, like writing your own obituary at a time, but it, it, it allows the organization to make sure that they are announcing that news on their terms uh that they’re explaining clearly what would happen in that, in that situation and, and what the plan is for the organization moving forward and also on her legacy at the same time. So you can almost game out some situations that may impact your organization, whether it’s something political or even something like that where, where you might have to unexpectedly announce, um you know, a, a, you know, somebody no longer being with the organization or, or passing away. And um by taking that those steps ahead of time, you, you really put yourself in a position that kind of own your own narrative in those situations. Was this woman amenable to that process. Did you have to be pulled along a little bit? Like, no, explain the value. She, she recognized it. No, she was, she’s a very self aware leader and I think understands that. Um but, you know, and, you know, even if, uh even if you’re the not actively involved in the day to day operations anymore, and you’re the founder of the organization and still engaged, I mean, that’s, that’s a, that’s a major event for that organization. And um she was, she was open to it. I don’t know, you know, personally how she felt about it, but I, I do know that, that she recognized the value of doing that and uh the staff and board of that nonprofit, I think feels very comforted knowing that um you know, uh you know, father time is undefeated, it’s gonna hit, hit all of us at some point that, that this is, you know, that they will be prepared to communicate with their supporters and with the public about what happened in a way that, that she is comfortable with and has signed off on already. And that, you know, the organization is also comfortable with too. I kind of like the idea of contributing to my own obituary uh after a life of selfless sacrifice and uh enviable success. The, uh, no, I like the idea of contributing to my own obituary. I’m starting to write it now. Ok. And your final piece of advice from, uh from the Onmes newsletter. Yes. And, and that is to be ready for November 6th and beyond. Um II, I don’t think anybody, regardless of where they are in the political spectrum, uh thinks that this is a, uh a minor election. This is an election that has a lot at stake. Um And, um there are a lot of potential eventualities with it, uh regard, you know, depending on who wins and, and which party controls the Senate and the House and everything else. Um It’s very hard to predict right now. Um But very likely depending on your cause. Um People are gonna want to hear from your organization on November 6th or November 7th and, um with, with what the, what the, what, what the stakes are for the outcome of this. Um And so it, it might be helpful for you to, to game out um a few different scenarios and, and, and be able to talk about what it means for your organization and your cause. So, you know, depending on which presidential candidate wins and which candidate or which party controls each house of or, or chamber of the, of, of congress. Um and even, even at the state level, at the state level and especially at state and local level for a lot of organizations, um whatever happens on Election day will really impact the work that you’re going to be doing and um the impact that it’s going to have on the people that you serve. So it could be your local school board planning board, your mayor and council election, any of those, any of those things on the local level as well. Yeah, absolutely. So I think it’s really important to think about like, you know, what, you know, what a scenario or b scenario will mean for your organization or your cause and, and what you’re going to be asking people to do, it could be a cause to, to raise more money. It could be AAA call to advocate um for, you know, for, you know, some aspect of your cause. Uh it may be a cause to celebrate but you know, and say the work isn’t done, we still have to do XY and Z in the months ahead. But really thinking about um how you’re going to respond to that to, to the results of that and having some things queued up and ready to go can again help you, um you know, own your own message in those situations. If, if there are things that you want to ask people to do, especially if it’s raising money, the faster you can do that and capture the moment the, the more successful you’re going to be. And also, I think if you’re not heard from right after the election, uh uh you, you risk being irrelevant, like these people have nothing to say, but, you know, they’re not going to think of it right away. But then two weeks later, when you, when you do send a message related to whatever it is, you, you finally got around to sending, let’s say, well, well, didn’t they have anything to say about the election outcomes? I mean, the local, the local school board, you know, and, and they, uh, and they advocate for, they advocate for, for Children, they, they advocate for uh uh a free pre kindergarten universal or, you know, whatever you, you risk being just kind of like I said, irrelevant, left out of the conversation or moving yourself out. Right. Right. So, yeah, there are, are, are real opportunities in the, in the months ahead to, to think about what you want to say in November. Um And you know, I, you, I, I think it will be impossible for us. To predict who’s gonna win. Xy and Z at this point in, in most cases, this year, it’s, it’s very close everywhere but you can be ready with, with whatever message you want to get out there, depending on the outcome uh by taking some steps now. Um And, you know, I think about a lot of the progressive organizations, uh right after the election in 2016, a lot of them were in mourning and we’re not putting, we’re not saying anything and that it took them uh in some cases weeks to, to, to be able to weigh in and, and mobilize people and, and that was a waste of time for that. Let’s talk about something that uh you and I have talked about in the past but it’s been a few years. Um i it’s all related to all of what we’re talking about today is the value of having relationships with journalists that are, that are long standing, not just when you need the person, but you know how to build those relationships. Well, let’s start with just the value of knowing some journalists in advance of when you have something to say. Right. Right. I it’s really important um regardless of whether you’re a local organization or a national organization or something in between, to really identify what journalists are covering the topics that most intersect with your organization or your cause and uh and making sure that you’re taking steps to, to cultivate them and let them know that you are a resource for them. Um because it, it’s really valuable in two ways. One, they’re ready to, um uh they’re gonna be more receptive to covering something significant that’s happening with your organization or that you’re looking to announce and, and b it, it provides an opportunity for when the journalist is looking for an expert, uh to comment on a specific topic for you to, for you or your, your executive director, your, your board chair, whoever is your, your biggest spokesperson uh for them to reach out to you when they’re working on something and, and get you to weigh in on it and, and share your expertise with them if, if you’re interested in, in, in reaching people and, and, and persuading people about whatever cause you work on and, or just getting visibility, cultivating those relationships is really important and by cultivating those relationships, I don’t mean just sending them a press release three times a year with like um and, and not, and not engaging them. Otherwise it, it often can involve you reaching out to them, telling them a bit about your work or a story that you think is important but then asking, you know, what are you covering, what’s of interest to you? How can I be helpful to you and, and starting to build uh some rapport and a relationship with them so that um they take your call or they, they, they open your email when you send something to them and, um, and, and that you’re top of mind for them when they’re looking for something. You pulled a, uh, car talk. You remember that, uh, show on N Pr Car Talk? You did, uh, you did number one and B Yes, I, it was funny. I was, I was halfway through saying that and I was like, did I use one or eight years ago? Then the car talk guys used to do that all the time. One and b uh, don’t worry about it. Um, no, so you’re, you know, I mean, you’re a 10 plus year journalist. So, so reassure us that journalists are open to conversations before, you know, before we have that they’re open to having relationships. They are like you and me and journalists are people too. That’s right. That’s right. And they also get bombarded with a lot of, a lot of pitches and, and press releases and emails and kind of like you and I do every day, like where, uh, where all of us do every day where it’s, it’s a bunch of stuff that’s not relevant to you. Right. It, it’s clear that the, the person that’s sending this to them doesn’t know what they cover, doesn’t, it doesn’t even know what beat they’re on. And, um, when you’re, when you’re drowned with hundreds of messages like that every day when somebody actually does take the time to say, you know, Hey, I’ve, I’ve, I’ve paid attention to what you cover. Here’s a story. I think you might be interested in that, that actually relates to what you cover. And if it’s not, you know, I’m here to, to find out what, what is valuable to you and, and, and provide you with some, some insights and resources to help you get it. Um that stands out first of all and second of all, it, it, it, it is something that gets noticed by that journalist because you’re, you’re not just throwing and trying to pitch them all the time. You’re actually taking the time to find out what, what that journalist needs. And um when you take that stop, you know, they may not respond the first time, but if they see that you’re genuine and that you actually are paying attention to what they’re doing, oftentimes they’ll, they’ll start a conversation with you and, and it turns into something really useful. Um you know, as a journalist, you wanna have, you know, some, some vetted people that you can turn to when you’re on deadline or an editor gives you a story that you’re, you know, that, that’s, that’s on a topic that you don’t cover every day. Um to be able to say, oh, the executive director at the, the local food bank really knows her stuff and I can, I can reach out to her and get a, get a read on what’s happening here and and you know, once you, once you have that, that list of go to sources, it, it becomes very easy for the reporter to, to get their job done and you’re helping them. I have a, I have a personal story that is an ideal example of what you’re talking about. Um, Stephanie Strom at the New York Times used to have the nonprofit beat when that, when that exi when that beat existed in nationally internationally known papers, she had it at the New York Times. And, uh, and I reached out and we actually, we ended up having coffee and, and through the years she, she, she called me, uh, sometimes I was never qu I wasn’t quoted, but I was happy to help her on, on background about some nonprofit fundraising issue. But there were times when she did quote me. And so, uh, and that, that’s a major, you know, the major outlet of the New York Times, um, years ago, she’s, she’s long said there’s no nonprofit beats anymore that I’m aware of. Um, and she’s long since left the New York Times. But, you know, that was, and that was just on the strength of doing what you suggested. We, we, uh this is, this was before I met you. So I was not using your wise counsel. I had the, I had the, uh almost equally wise counsel, not, not nearly as wise as your counsel, uh, council of, of another person who you know, we, we looked at her stories and what she had done and crafted an email and I followed up by phone and we ended up meeting for a coffee. Right. Right. It’s, it’s almost the same as if you’re a fundraiser, you know, really making sure that you’re getting to know your top prospects. Right. And that’s, that’s a perfect analogy. Yeah. Yeah. Absolutely. Being persistent, pleasantly persistent. Um, and, and you don’t know where that relationship is gonna go and that’s what ended up happening with me and, uh, and same with your donors. That’s a very good, exactly. That and, and, and often they’re, they’re not going to cover exactly what you want them to cover. But, um, if, if they are covering something that, that connects to, to what you’re doing and they see value in talking to you, you’re going to get a lot of value out of that even if it’s not, you know, hey, you, you know, you’re, you’re not covering the press releases, I’m putting out, but you found something else that’s really, that’s really valuable that my organization can provide, um, that, that, you know, being included in that kind of coverage when it’s not something that you’re pitching yourself, it can be incredibly valuable to you. So propagate the, uh, the journalist relationships because they, they, they, they can be enormously valuable and they, and they don’t have to be on a national scale. You’re local, local outlets. Absolutely. 11 thing that we, we advise a lot of people about is don’t worry about the, you know, reaching the biggest number of people, make sure you’re reaching the people that, that matter most to you. So if you’re a local profit, um you know, being covered regularly in your local paper on local television is way more valuable to you than, than being uh you know, included in some national story once, right? Um So, you know, really be mindful of like, where are your donors? Where are the people who you need to be advocating for you? What, and, and, and what journals there are the ones that are, are covering the topics that, that you care most about and, and really focus your efforts there. Ok? If we leave it there. All right, I’m great. If we leave it there, Peter Panino, the company is Turn Two Communications. They’re at turn hyphen two.co, you’ll find Peter at uh P Pena Peno on X and also on linkedin, Peter. Thank you for a valuable conversation. Thank you for helping our listeners. Thank you, Tony. Always a pleasure to join you and uh and glad we can, we can cover this timely topic before we get too close to the election. Absolutely. Yes. Great value. Next week, the responsive nonprofit with Gabe Cooper. If you missed any part of this week’s show, I beseech you find it at Tony martignetti.com. We’re sponsored by Virtuous. Virtuous. Gives you the nonprofit CRM, fundraising, volunteer and marketing tools. You need to create more responsive donor experiences and grow, giving, virtuous.org and by donor box outdated donation forms blocking your supporters, generosity. Donor box, fast, flexible and friendly fundraising forms for your nonprofit donor. Box.org. Our creative producer is Claire Meyerhoff. I’m your associate producer, Kate Martignetti. Mark Silverman is our web guy and this music is by Scott Stein. Thank you for that affirmation. Scotty be with us next week for nonprofit radio, big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for November 28, 2022: Thought Leadership & Content Strategy

 

Peter Panepento & Antionette KerrThought Leadership
Peter Panapento and Antionette Kerr co-authored the book, “Modern Media Relations for Nonprofits.” They share their insights on how to build relationships with journalists so you get heard as the thought leader you are. Plus, other media strategies, like crisis communications. This was part of our coverage of the 2020 Nonprofit Technology Conference.

 

 

 

 

Valerie Johnson & Katie GreenContent Strategy
Now that you’re an established thought leader, you need to produce multichannel content that’s relevant. Also engaging, actionable, user friendly and SEO friendly. Also from 20NTC, Valerie Johnson from Pathways to Housing PA and Katie Green with The Trevor Project show you how.

 

 

 

 

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[00:02:38.49] spk_0:
Hello and welcome to Tony-Martignetti non profit radio big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. I hope you enjoyed your thanksgiving. I hope you enjoyed the company of family friends, time for yourself as well. Lots of lots of good thanksgiving holiday wishes, I hope you enjoyed very much and I’m glad you’re with me. I’d be forced to endure the pain of epidermal Asus below psA if you gave me the blistering news that you missed this week’s show. Thought leadership, Peter Pan a pinto and Antoinette car co authored the book modern media relations for nonprofits. They share their insights on how to build relationships with journalists so you get heard as the thought leader you are plus other media strategies like crisis communications. This was part of our coverage of the 2020 non profit technology conference and content strategy. Now that you’re an established thought leader, you need to produce multi channel content that’s relevant, also engaging actionable user friendly and S. E. O friendly. Also from 20 N. T. C. Valerie johnson from pathways to housing P A. And Katie Green with the Trevor project. Show you how Antonis take two. I’m still wishing you well. We are sponsored by Turn to communications pr and content for nonprofits your story is their mission turn hyphen two dot C. O here is thought leadership with me now are Peter pan a pinto and Antoinette car. Peter is philanthropic practice leader at turn two communications, Antoinette is part of the leadership team of women advance and ceo of bold and bright media. They are the co authors of the book Modern media relations for nonprofits. Peter Antoinette welcome. Yes. I’m glad we could work this out among the three of us. Thank you. And uh, it’s good to know that you reach well and safe in your respective locations. Okay.

[00:02:39.44] spk_1:
Thank you. Yes.

[00:02:51.33] spk_0:
Okay. I, yes, I see. No one within six ft of you. That’s good. Even though you are home, we’re talking about thought leadership and media. Let’s, uh, let’s start with you Internet. We can, we can use our leverage thought leadership and use the media to, uh, to influence those who are engaged with us, our constituents and even influence policy.

[00:04:02.66] spk_2:
So the media needs experts and non profits are on the ground there doing the work and they are the perfect folks to be experts in this conversation um, in particular and emergency Peter non talks about earlier about crisis communications and in a lot of situations the media scrambling looking for experts. If you have established yourself as a thought leader, which is what you should aspire to do. I know that turn to does the work in helping people to kind of establish themselves with the thought leader in this conversation. But right now we need people with good information and who can provide great stories for example and nonprofits can do that and they can do that work. And that’s why the thought leadership conversations important. Most nonprofits don’t see themselves needing to do that. It’s not the first thing we think about, we think about fundraising, right? Um, but not necessarily media friend raising. And so now is the time that you want to have those relationships and be considered as a thought leader.

[00:04:18.59] spk_0:
Because when there’s news that relates to your mission, um, your call is more likely to be taken, your email is more likely be answered. If there’s that pre existing relationship you mentioned. But if if everybody in the sector is calling all the, all the media blindly, then it’s just sort of a crapshoot whether they answer you or not or

[00:05:38.32] spk_2:
if you think about the media needing like, you know, going to a crisis example, like the media needing a source or an expert And they don’t want to quote the same person that’s, you know, something that I’ve learned from my media background and training. I’ve been working as a journalist since 1995. And you know, one thing that my editors say, you know, don’t quote the same person, don’t quote the same organization. So in a crisis people will call big box non profit sometimes. Um, and they’ll just see them as being the experts for a conversation. And that’s why establishing yourself as a thought leader is so important. So someone can say, you know, I’m a unique voice about this. We have an example in our book modern media relations where um, someone who an organization that worked with Children and families involved in domestic violence became very important in the conversation when a professional athlete in in Georgia was convicted of family violence and all of a sudden that person was called upon to be on radio shows and talk shows and they became a thought leader. But they done the work to position themselves as an expert. And so I know Peter you, I know you have some examples as well, but we just kind of dived in there and and didn’t talk about the whole broad concept about leadership.

[00:06:04.05] spk_0:
Well, all right, well, um peter, I was gonna ask you, how do we start to build these relationships? Um you wanna do you want to back up what thought leadership is?

[00:08:02.93] spk_1:
Sure, I’ll start with thought leadership defined and that and that’s really um the process of establishing one’s expertise in a in a specific area and and and doing it in a way where they are recognized beyond their own organization, in their own kind of immediate networks, as a, as an expert as a thought leader. Somebody who is driving the conversation and really really helping people better understand a key issue or a topic. So for a nonprofit or a foundation, a thought leader might be your ceo um who or executive director, somebody who um is at the front lines uh and and kind of is in a in a position where they um not only have expertise but they have some authority and being able to talk with some gravitas about a topic, um but um in order to kind of establish your credentials there um and get recognized, you have to do some legwork beyond just having that expertise. You have to be um you have to be comfortable talking about that topic. You have to um you have to spend some time kind of building the relationships and the and the and the the larger credibility that you are, somebody who has something interesting to say and the expertise to back it up. Um and the more you do that, and you can do that not just through the media, but through your own channels and through speaking at conferences and and all kinds of other things. Um the more you do that, the more you kind of become uh somebody who is recognized and is called upon to weigh in on important topics or or when news events call for it or in a situation like what, where we are now with with the covid 19 response, Somebody who can kind of come in and bring a voice of reason and perspective to what’s going on around us.

[00:08:31.98] spk_0:
So you have to lay the groundwork there, there has to be some fundamentals and you have to have your gravitas and you you need to appear bona fide and be bona fide not just appear, you have to be bona fide on the topic that you’re that you’re an expert in the mission of, of your, your nonprofit. How do you then start to when you have that groundwork? How do you then start to build relationships when there isn’t really a need for you to be talking about the subject?

[00:09:39.59] spk_1:
Sure, there are a lot of ways to do that one is that you, um, you start to build some personal relationships with media who are covering these topics. And you can do that either through, you know, somebody on your communications team that helps you, or you can kind of do it yourself, but you can, you can start to show up in, in their coverage of stories by, um, by um, positioning yourself and, and building relationships with individual reporters. Maybe even when they don’t need you by having an informational coffee or call so that they can get to know you and know what you stand for. Um, you can do it by your through your own writing and, and public speaking and making those things available and accessible to the media. Um, and you can, you can do it through your own channels to a lot of nonprofits have blogs, they have, uh, they have their own podcasts. They have different ways where they’re positioning their internal experts externally so that they’re kind of talking about and establishing their credentials around around a subject. And

[00:09:41.01] spk_0:
that’s your, that’s your owned media, right. That’s your own media versus earned media?

[00:10:12.00] spk_1:
Yes. Yes. And, and the value of that, is that the more you’re, you’re kind of demonstrating through your own media channels, your expertise, you’re not only building um some greater relationships and and credibility with your donors and the folks who are already kind of in your network, but you start to show up when people are doing searches or when people are on social media and seeing stories and articles that are passed around, if they may see something you’ve written or talked about, shared in another network, and it it sparks a light for them that you’re somebody worth going back to when they need, um when they need some, you know, somebody like you to weigh in on something.

[00:10:52.96] spk_0:
Okay, peter, I know you and Antoinette are both former journalists. Uh, so I’m gonna jump over to Antoinette for what Antoinette, what what what do these outreach, I guess, calls and emails to journalists to try to build the relationship. Uh what what do they what do they look like? What would you suggest people are saying to, to try to get the attention um to build the relationship, not, not when I’m looking to be quoted because there’s a breaking news, but to build the relationship.

[00:12:33.00] spk_2:
So, full disclosure. I’m a current journalist. Um so, yes, so I I still work for publications right now. Um and so people contact me on twitter and social media, which is a new thing. We talk about press releases. I’m a big fan of press releases, um yes, just full disclosure about that. But I still like for people to pitch me on social media, direct messages through twitter. If I’m using my company profile, it’s safe for nonprofits to contact me and say, hey, I have a story. I noticed that you’re interested in this concept, it’s always great when people know what I’m interested in. Like when they’re like, I noticed that you publish a lot of stories like right now I’m working on a story, a series of stories about missing and murdered indigenous women. And so when people see, oh, I notice you’re publishing stories about this and they pitch me on a direct message or um through facebook messenger even and say, hey, would you consider this the story and here’s the angle. Um or have you thought about, you know, I’ve had other people reach out and say I noticed you’re publishing these types of stories about, you know, missing and murdered indigenous women. Have you considered other stories about violence against women and it’s always a really great connection for me. So I think just kind of knowing what the journalist is interested in is really important, kind of, understanding their angle. Sorry, y’all, um understanding their angle and just flowing from there and saying, you know, here’s how we fit into this conversation is always a wonderful

[00:12:46.00] spk_0:
um so outreach by any of the social channels is fine too, you talk about twitter and direct message facebook, those are all

[00:12:56.47] spk_2:
yes and people tagging me like I feel like if a journalist is using their profile in a way that is professional then you’re safe to contact them and them in that way.

[00:13:11.60] spk_0:
Okay. Yeah, yeah peter anything you want to add to? Yeah, I think

[00:14:13.09] spk_1:
that I think is dead on about making sure though that when you do that, you are, you are, you’re you’re not coming with something that’s off the reporters beat or off of um what’s what, what you know, is um what they cover uh or the type of story they cover within that beat. Um you could spend a lot of effort reaching out to every journalist you see on twitter about your specific cause, but if they don’t cover your cause um you know, it doesn’t relate to what they what they do, then they’re probably either going to ignore you or or start to block you because you’re, you’re, you’re kind of almost spamming them. So um it’s it’s important to be targeted with who you reach out to as well and and make sure that you understand that journalists and their work before you before you do your outreach and come at them with a pitch that they don’t necessarily want. So yes, I think it’s really important to to do a bit of that homework up front um and respect that journalist time and if you do that and if you come at them with something that is actually on, on their beat and is of interest to them. Um, then I think you have a much greater chance of getting their attention and getting them to want to follow up with you and and help further, um, the relationship beyond that initial pitch

[00:14:32.47] spk_0:
and

[00:15:31.85] spk_2:
Tony, can I share a pet peeve like to Pet peeves actually is, um, if I write about a non profit and they don’t share the story on their own social, it’s just, it’s heartbreaking for me. Um, a lot of times I have to fight for these stories to appear and I have to fight with an editor to say, this is why this is newsworthy. This needs to be here. And then the nonprofit really doesn’t share the story. And I think, well, you know, I don’t write for my own, you know, just for it not to be shared. Um, and then the other thing is I love when nonprofits support stories that aren’t related to their particular story. So I’ll start noticing like one thing, um, Kentucky non profit Network, for example, before they ever shared or were involved in anything that I was involved in, they started sharing things or liking things that I would publish as a reporter and I didn’t know anything about them, but I thought that was interesting. So that when they pitch something, then you’re more likely to notice it as a, as a reporter, you’re more likely to notice because you feel like they’re really genuinely interested in the conversation, even if it doesn’t apply to them, you’re still interested

[00:15:51.29] spk_0:
Internet. Where are you writing now?

[00:15:58.07] spk_2:
I am writing, working on a piece for Guardian. I am for the Guardian. I am writing for Women Advance, which we have our own network. And then I write for Halifax Media group publications. So I’m on the regional circuit, doing all the fun things.

[00:16:13.38] spk_0:
Halifax is nova Scotia.

[00:16:22.99] spk_2:
No, Halifax is a media group in the United States. They own a series of their own regional newspapers across the country. So

[00:16:28.59] spk_0:
let’s talk a little about crisis management. You wanna, can you get us started with how you might approach crisis communications Antoinette.

[00:16:38.11] spk_2:
I thought that was Peter’s question. I’m just kidding.

[00:16:40.29] spk_0:
No,

[00:16:41.31] spk_2:
I’m just kidding. Um, crisis communications, I think actually Peter is a really great person to talk about this. My crisis communications conversation really has shifted with what we’re going through. So I don’t want to make it so unique to our current situation. Um, so I’ll let Peter start and then Peter, I can back you up on it if that’s

[00:18:50.46] spk_1:
okay. Yeah. So, um, with crisis communications, it’s really important to not wait until the actual you’re actually in a crisis to put your plan together. It’s really important to, to have a protocol that you’ve set up when you’re not in the middle of a crisis of possible to really kind of put together uh some protocols for not only what you’re going to say, but who’s going to say it and how you’re going to communicate during that situation. So um what does that protocol look like one? Is that you um upfront, you designate who your spokesperson or spokespeople are going to be ahead of time um and you spend some time ahead of that coaching them up in terms of what some of the key messages for your organization are, regardless of what the crisis might be. Some things that you would broadly want to try to reinforce and kind of a mood and a tone that you’re gonna want to take with what you’re talking about. Um do that 1st 2nd, is that you would really want to have a system in place for how you activate that for how you activate your crisis plan and your crisis communications. So that essentially means that you want to um you want to make sure that you know, kind of who who needs to sign off on what you’re going to talk about, who you’re gonna be involving in your decisions on whether you need to put out a statement um who how you’re going to communicate in what different channels, the more you can make those decisions ahead of time and have your structure in place, the better equipped you are to actually respond during a crisis situation and be able to get a quick and accurate and positive message out um in in in a situation and often crises are not their crisis because they’re not expected, but you can be planning ahead so that you you are able to react quickly and authoritatively during that situation. Um

[00:19:07.87] spk_0:
you’re you’re compounding the crisis if you’re not prepared.

[00:19:12.53] spk_1:
Absolutely,

[00:19:13.33] spk_0:
You’re scrambling to figure out who’s in charge, who has to approve messages, where should messages go? All, all which are peripheral to the to the substance of the problem.

[00:20:12.02] spk_1:
Absolutely. And in today’s world, where crisis can really mushroom not only in the media, but on social media, the longer you’re allowing time to pass before you’re getting out there with with your statement and your response to it, the worst the worst the situation gets for you. So you really need to position yourselves uh to be able to respond quickly to respond clearly and to respond accurately. Um and and it’s important to note that, you know, that planning ahead of time is really critical, but what you say in the situation is also critical to um you do want to make sure that you communicate truthfully. That doesn’t necessarily mean that um uh you uh u um reveal

[00:20:14.17] spk_0:
everything,

[00:20:14.72] spk_1:
reveal everything

[00:20:15.67] spk_0:
exactly

[00:20:18.45] spk_1:
do uh that you do reveal is accurate. It’s not gonna come back to bite you later. It’s not going to mislead people

[00:20:31.86] spk_0:
talking about complicating the complicating the crisis if you’re lying or misleading, it comes back. I mean, people investigate things get found out.

[00:20:36.17] spk_1:
Absolutely. And I, and I, and I was

[00:20:38.82] spk_0:
technically expanded your problem.

[00:21:42.71] spk_1:
Absolutely. And and you’d be surprised how, how many times when I was a journalist that people, if they had just come clean and and kind of got the truth out there right away, they may have taken a short term hit, but their lives would have got on fine after that. But the more you try to obfuscate or or lie about the situation, or or try to to spin it in a way where you’re, you’re kind of hiding the truth that the worse your situation is going to get. So be be in a position to be as transparent and clear and accurate as possible. Um, with that first statement, uh, knowing that in some cases you might have to say, you know, we don’t know. Um, but we’ll follow up when we do know, because sometimes a crisis situation is one in which speaking of, of when we’re in now, we don’t know all of the, all of the different twists and turns the covid 19 situation is going to take. Um, so, but but rather than trying to speculate, um or or or in some cases, as we’ve seen, some, some public figures do try to spin this one way or another, rather than just saying, here’s the situation here are concerns, Here’s what we know, here’s what we don’t know. Um, it compounds the situation and in some cases it can be dangerous to

[00:22:01.82] spk_0:
people internet, You wanna, you wanna back up a little bit? I

[00:22:38.74] spk_2:
Did. So the, I think the statement, um, I love how people are putting forward these COVID-19 statements and I think we need to have more statements like that. I mean these statements are demanding and people feel like that. But I’m like we could do more of that. We could have statements as nonprofits on issues on public issues, public concerns, things that are um, emerging and urgent for people. I think about in the eastern part of north Carolina because tony I know you’re in, in my home state. I am

[00:22:40.58] spk_0:
in eastern north Carolina.

[00:23:26.54] spk_2:
Happy to have you here. And when we have um, hurricanes, when we have issues like that, if non profits would put out statements like they have with Covid 19 if they felt like they needed to say here’s where we are, here’s what we do here. Here’s, here’s what we have to offer before during after and just update them. You know, I feel like this crisis has brought forward a level of communication and and help people to see the necessary level of communication that we need to have. But we don’t have that all the time is non profits and people are looking for that. So I feel like in the eastern part of north Carolina where we had, um, you know, 100 year, hurricanes within three months of each other that we didn’t think would happen. You know what if people, what if people make covid statements like that? I mean, what if people and so I’m just gonna start calling the covid statements peter that I don’t have a better term for. But what if we felt like we needed to make these types of statements when there’s an emergency,

[00:23:51.92] spk_0:
um, Antoinette, I’m gonna ask you to wrap up with something that you said, which is contrary to a lot of what I hear. Uh, you said that you’re a big fan of press releases.

[00:24:02.00] spk_2:
Could

[00:24:03.26] spk_0:
you take us out with your rationale for why? You’re a big fan of them. I’ve heard that they’re pretty much obsolete

[00:24:10.20] spk_2:
from a journalist. I

[00:24:12.51] spk_0:
don’t know from a commentator. I

[00:24:14.37] spk_2:
don’t want to write that.

[00:24:17.47] spk_0:
I

[00:24:27.93] spk_2:
believe that. I believe that. Um, so yes, because I’ve been reading press releases for a long time and I feel like the who, what, when, where and how gets me past that part of it, then I can ask you all the interesting questions. So if you can give me that in a way that I can cut and paste and I will not butcher someone’s name, like tony

[00:24:43.54] spk_0:
It

[00:24:55.22] spk_2:
might be, it might be a challenge. So I can, we can get all of that out of the way. But a good press release gets me excited as a journalist. It brings me into the conversation and if you aren’t excited about your press release. I can probably tell on the other end. So I had a good press release. All

[00:25:15.51] spk_0:
right, thank you. We’re gonna leave it there. That’s contrary advice. Which which I love hearing. All right. That’s uh that’s Antoinette car part of the leadership team of women advance and ceo of bold and bright media and also Peter Pan a pinto, philanthropic practice leader at turn two communications and they are co authors of the book modern media relations for nonprofits, Antoinette Peter, thank you very much for sharing. Thanks so much. Thanks for

[00:25:28.62] spk_1:
having us. tony

[00:27:19.59] spk_0:
pleasure. Stay safe. And thank you for being with tony-martignetti non profit radio coverage of 20 N. T. C. It’s time for a break. Turn to communications. Well, as you heard lots of ideas about the relationships, the relationships that will help you be the thought leader that you want to be. That you ought to be relationships leading to thought leadership. Turn to communications. They’ll help you do it. Your story is their mission turn hyphen two dot C. O. It’s time for Tony’s take two. I am still thinking about you and wishing you well. I hope you had recovery time over Thanksgiving. If you’re in giving Tuesday, I hope you’ll be happy with your results or you are happy depending when you listened. If you are, if you did congratulations, celebrate what you achieved. Take that victory lap you deserve it. If you’re not so happy, keep your head up, you know that you did the best that you could, don’t let it drag you down. You have other successes that are gonna be coming and you’ll be celebrating those. So don’t let a disappointment drag you down going forward. You have all my good wishes for your year end fundraising this week and continuing That is Tony’s take two here is content strategy, which by the way, we have boo koo, but loads of time left for Welcome to tony-martignetti non profit radio coverage of 20 N T C. That’s the 2020 nonprofit technology conference. My guests now are Katie Green and Valerie johnson, Katie is Digital Giving Manager for the Trevor Project. And Valerie johnson is director of institutional advancement at pathways to housing P A Katie and Valerie welcome.

[00:27:44.11] spk_3:
It’s

[00:28:07.84] spk_0:
a pleasure. Good to good to talk to both of you and glad to know that you’re each safe and and well in in Brooklyn and uh, suburban philadelphia. Glad you’re with us. Your NtC workshop was content strategy for donor engagement From tactics to testing, let’s start with you, Katie, what what do you feel was the need for the session. What are nonprofits not getting doing so well, they could be doing a lot better.

[00:28:57.87] spk_3:
Yeah. So we have this session this morning at the same time as we originally had planned, which is great. We were able to give it virtually. And I think what a lot of donor content strategy is missing is simply structure. I think a lot of people don’t know where to start and they’re intimidated by it and we Valerie and I provide it’s some real life examples on how you can achieve a donor content strategy that does get you closer to your revenue goals. However, the tone of the presentation changed a little bit given how the world has come to be our new reality. So we did talk a little bit about the crisis and what it means for fundraising and what it means for content strategy under a tight timeline, knowing that things are changing at a really rapid pace. So really just structure and storytelling are the things that we talked about in this morning’s presentation, which will be available for viewing later, we’re gonna have a recording available for those who weren’t able to make it. But yeah, that’s what we focus on.

[00:29:27.47] spk_0:
Let’s start with part of the a good strategy is using personas, user personas. Can you kick us off with that Valerie? How do you, how do you start to identify what persona looks like and what’s their value?

[00:29:54.36] spk_4:
Absolutely. So, a persona is really like a profile or a character sketch of someone that you need to connect with um and understanding their motivations and goals. So it’s a way of segmenting your audience. And rather than sending all of your messaging out into the ether, trying to tailor that messaging to a specific demographic or a specific group of people. So for pathways to housing P. A. We’re actually still developing what our personas look like. We have an idea of what it looks like, but we want to dig some more into the research and analytic side of things to see who exactly is supporting us right now and what um ties they have in common to help us build those profiles. I think Katie might be a little bit further ahead of us in developing this persona. So I’m gonna toss it over to her.

[00:31:18.60] spk_3:
Yeah. So uh user personas are something I’ve been doing throughout my career. I worked in an agency before I came to the Trevor project. So I was able to get a lot of industry knowledge on how we create user personas and user journeys. But what we did, when we started looking at our end of year campaign for last year at the Trevor project, we made sure we carved out some time to conduct a little bit of an audit of what our donors were looking like, Where were they coming from? What could we track? What could we track? We found out we had a lot more questions than we did answers. So in order to get user personas, something that’s really important is tracking and understanding where people are coming from and where their first and last last clicks are. So because of our ability to use google analytics and source code tracking protocol. We did get a lot of tracking during end of year that will improve what our users like going into future campaigns. But now we’re gonna be able to better tell what is actually inspiring people to give. What is the moment where they’re actually clicking that donate button. What is the first thing they’re seeing that starting their relationship with the trouble project? So that’s what we’ve been doing.

[00:31:45.74] spk_0:
What are the pieces of a persona? How granular do you get? What is it where they live to what they read or what what you give us some like depth of this thing.

[00:33:34.60] spk_3:
Absolutely. So the main important piece of a persona is to know what their needs are. So you can have a persona that’s as general as this is a donor. They need to know how to give that’s a persona. But what you’d like to do is get a little bit deeper in being able to tell what the values of that persona are. What’s what’s the name? What’s the age? What’s the key characteristics? What are the opportunities really? You know, I like to create fake names and really go into it. You stock imagery so that you can try to connect with who this person might be? You’re really giving a face to a name and a value to a person and you want to look at what donors are looking like. So for example, for the Trevor project, we have a lot of one time, first time donors and we have a lot of people who come in, they give their first gift and I’m trying to find where they’re dropping off. Right. What is causing that? So I maybe create a persona that is a one time user that’s not really convinced they want to give again a one time donor. Um, they may be young. They may be, um, like within our demographic, which is under 25 of the youth that we serve with our crisis services and suicide prevention services. Um, so you can get as granular as making and they, and an age and the demographic and the location and what devices they’re using. I think that’s a big one. Is this person usually on their mobile? Are they usually on desktop? What channels do they typically like to look at twitter? You can get as granular email. Are they just looking at your website? So you know, it should get as detailed as you can, but I would encourage people to get really creative with it. If the more details you’re able to get is just a, just a more clear picture of a donor that you’re looking to target. Just make sure it’s someone you actually want to target and not someone you’re gonna be, uh, that wouldn’t actually be coming to you? Like maybe Bill Gates isn’t going to be coming to, uh, a nonprofit website to donate. Um, but you can look at what those specific donors might look like that are more realistic for your campaign.

[00:33:56.12] spk_0:
Okay. Right. You’re, you’re basically on what’s realistic, not what your aspiration is.

[00:34:22.36] spk_3:
Yeah. To a degree, I mean, I think you can be aspirational aspirational in some facets of what you’re doing. I think it has to be somewhat grounded in in, you know, a realistic approach. We do get asked. I get aspirational myself when I’m creating donor personas. When you know, I am looking for major gifts, I am looking for people who are willing to process of 15,000 dollar credit card charge. And there are people out there that that do that. So when I do my donor personas, they may not be the number one target of my campaign, but I do want to consider what those people are interested in as well so that I can personalize content for them to the best of my ability.

[00:34:53.03] spk_4:
Yeah. The other thing to keep in mind is diversifying your donor base. So in looking at who’s giving two pathways to housing right now, they’re mostly middle aged, college educated white women who prefer facebook and giving on a desktop, um, which is fine. And that’s definitely one category of people that you would want to be supporting you. But philadelphia is an incredibly diverse city. So if those are the only people that were getting to with our messaging, then we really need to think about diversifying our strategies to build new donor profiles for people who don’t all look the

[00:35:36.72] spk_0:
same? Okay. And then once you have a bunch of personas and profile? I mean, it sounds like you could have 10 or 12 really different ones, different, um yeah, different characteristics of people, different types of people that come to you. And, and like you said, Katie, even people who leave, you know, you want to capture them back. So, so once you have these Valerie, then you’re trying to communicate to them. But how do you how do you turn your communications into targets to to these personas?

[00:35:46.68] spk_4:
So you really want to think about building content specifically for that persona? So you might be doing a campaign um that you want to hit a couple of different

[00:35:56.37] spk_3:
personas

[00:36:07.97] spk_4:
with, but you’re gonna tailor that campaign specifically to each persona and deliver the message to a specific segment of that campaign. So if you’re gonna do a mail campaign, um, you want to think about how you’re putting together that letter and what you’re writing into the letter and how you’re addressing the donors for each of the different segments for each of the different personas that you’ve put together to really help craft a message and to inspire them specifically to donate.

[00:36:32.48] spk_0:
Okay, right, like Katie, like you were saying, you know, yeah, you know what’s important to them. Um, but that stuff is, this is very uh amorphous to try to, you know, it’s not just what do they give and how much do they give? And what time of year do they give, You know, what’s important to them? What do they value? This? Is this is difficult stuff to suss out.

[00:37:10.42] spk_4:
Yeah. One thing our co presenter said this morning, Marcus was that donors are smart and they’re savvy and with the advent of the internet and all of the various channels that you can communicate with people now, they know what they want and they know what they want to hear from you. And if they’re not hearing from you what they want, they’re gonna go find someone else who’s going to provide that information and communicate to them the way they want to be communicated with. So fundraising and marketing for nonprofits right now looks very different than it did maybe 10, 15, 20 years ago, um, and, and donors know what they want now.

[00:37:24.54] spk_0:
Okay, so it’s worth, you’re trying to suss out all this amorphous information as as best you can. Okay. Um, Katie, is there anything more you want to say about personas before we move on to being multi channel?

[00:37:36.13] spk_3:
Let’s go on to multi channel.

[00:37:40.11] spk_0:
Alright, Alright. Anything I don’t want to leave anything important.

[00:37:44.66] spk_3:
Okay. I think we’ve covered the main point.

[00:37:47.19] spk_0:
Okay. What’s, what’s, what’s important about? Well, I think we all know why to be multi channel, but how to coordinate those messages? What what’s your, what’s your thinking there?

[00:39:21.81] spk_3:
Yeah, I can jump in here. So I think what people often don’t do is they don’t coordinate messages cross channel at the right time. That’s what I’ve been seeing a lot with just by industry research. I mean, I’m always looking at what everybody is doing in the space because I want to be part of the best. Uh but they say being what I’ve heard at multiple conferences is that there’s a rule of seven. Right. So as a non donor, let’s say, I’m scrolling through facebook, I need to see an ask seven times before I’m actually likely to give. So if you’re seeing that ask seven times on facebook, that means it’s seven posts. That’s kind of a lot. And that’s gonna have to be spaced out through a certain amount of days, weeks, months even. So if you’re just increasing all the channels that you’re presenting that message on. So let’s say I’m seeing it on facebook, I’m seeing it in my email. I’m seeing it on my instagram. I’m getting a paid ad for it because I liked it on facebook. That’s gonna shorten the window of which I see seven points of that call to action. So I’m gonna be more likely to give if I’m seeing it in a wider spectrum on the digital space than I am in just one channel. So making sure that you’re saying similar things, but that are custom to what the channel is providing, Like social media has like paid ads have a certain amount of characters you can use. So, um, making sure it’s optimized for what channel you’re using, but still with the common thread is really important for increasing your conversion rate.

[00:40:05.59] spk_0:
Okay, now it’s a little clear to me why I see so many ads for the uh, pickpocket proof slacks. I see them across all kinds of different channels. I’m not, I’m hardly on facebook anymore. But um, I, I see them when I go to websites and I’m reading articles and because one time, I don’t know, I, I swear it was like three years ago I was browsing through these like CIA approved slacks with 14 pockets and it’s all supposed to be pickpocket proof for something and you know, they $200 slacks or whatever, they’re, you know, but

[00:40:08.62] spk_3:
I’ve

[00:40:09.74] spk_0:
seen ever since. Yeah. And I don’t know. I’m not even sure that if I bought them, the ads would stop, maybe

[00:40:16.43] spk_4:
it’s

[00:40:17.57] spk_0:
sophisticated enough. No, it’s not right. That would be right. Because now your brother needs to pay or whatever. All right,

[00:40:23.00] spk_3:
Valerie,

[00:40:24.15] spk_0:
anything you wanna, you wanna explain about multi channel and how, how important it is to reinforce and be consistent.

[00:41:16.62] spk_4:
I think the biggest thing for me is if you’re starting from scratch and you’re really trying to develop content and put it in the right places. Um, you really want to be thinking about who your audience is on those channels. So for, linkedin, the messaging that you’re putting out is gonna look a lot different than what you’re putting out on facebook. Most people use facebook recreationally and they use linkedin for professional relationships. So the type of information that someone is seeking on linkedin or more likely to respond to on linkedin is a lot different than what they’re more likely to look for or respond to on facebook. Um so for us, we make sure all of our job listings go up on linkedin and all of our industry specific information that goes up on linkedin, um just to kind of show our expertise in the area. But when we’re posting to facebook, we’re talking more directly to people that we know are supporters of us and want to do tangible things to support us. So the messaging is different, even though the information is really the same.

[00:41:31.44] spk_0:
Okay, okay, again, you’re consistent but consistent, but but different. Maybe different format even. Um Okay.

[00:41:39.99] spk_4:
Yeah.

[00:41:52.00] spk_0:
Um I mean, there’s there’s other format, you know, content papers, white papers. Um Again, depending for the right, you know, for the right channel research, um, do either of you use um, media, uh, working in working through thought leadership in developing thought leadership in media media relationships either of

[00:42:30.91] spk_4:
you. Yeah, so there’s a local media outlet here in philadelphia called generosity and they are focused on nonprofits and social enterprises and people who are making positive impact in philadelphia. So they’re super open to having folks guest post um, or write op EDS for them. So we’ve utilized that outlet a couple of times. Um, actually just last week, um, our ceo over wrote an article about the opportunity for kindness in the era of coronavirus. So it’s something that she actually wrote to communicate to our staff members and let them know what our stance on, you know, moving forward was going to be. And we thought it was something that would be beneficial, not just to our staff but to be at large. So we passed it along to them. They posted it as an op ed and that gave us um, a little bit more bang for our buck for things that we had already

[00:42:58.94] spk_0:
written. Um, Katie, are you doing much with earned media?

[00:43:03.08] spk_3:
I am not the Trevor project is, but Katie Green is not doing that. Okay, handled that.

[00:43:10.85] spk_0:
Okay. Um, let’s talk about some, some analytics. I mean, how do we know whether we’re being successful? Uh, and where we need to, where we need to tweak or pivot Katie, can you, can you get us started?

[00:44:29.28] spk_3:
Absolutely. So analytics is very hard for a lot of nonprofits because it’s such a scientific based skill set. And you know, that’s something that when I first came onto the Trevor project, is that the first thing I implemented was our source coding protocol. It’s so important to know where people are coming from that you can actually optimize, but we a B tested and continue to A B test absolutely everything. We do it through our website, we do it through email, we do it through our paid social and to see how things work. I think really we just test absolutely everything things you think you know you don’t and that’s what I keep learning through testing is what you think works today, won’t work tomorrow and we retest everything. A time of day test for example isn’t gonna for ascend for email, isn’t gonna be the same after daylight savings. It’s not gonna be the same as the seasons change and particularly not the same now that everybody is stuck at home. So you know they’re testing and optimizing really what you know is working. It just requires retesting re optimizing and testing literally.

[00:44:35.20] spk_0:
Could you, could you give some more examples besides time of day, what are examples of things you test?

[00:45:24.47] spk_3:
Oh absolutely. So on our website we tested, we have a little um call out box with questions on our donate form. We tested the placement of that. Is it better to have it right up next to the form underneath directly on top. So the first thing people see um we test there, we test what photos we use a lot does a photo of somebody looking sad versus somebody looking more celebratory and happy. Um we test a lot of pride imagery because we serve LGBTQ youth. We wanna see if Pride imagery actually helps get our word out there. Um We test our colors a lot because our our brand color is orange which is can be very cautionary but we see you thing oh it’s your brand color. Of course everybody’s gonna always respond to it. But that’s not really the case. Like sometimes things like our blues and purples and greens when it comes to see ta buttons. Um Gosh, I mean I can tell you every test we’ve ever run. Thunder tests um using graphics versus photos on the website. Uh you know the size, the width, the height of our light boxes, the width of our donation forms the amount of buttons we have. It just the list goes on and

[00:45:51.24] spk_0:
on.

[00:45:53.35] spk_3:
I

[00:46:13.51] spk_0:
heard one that just made me think of just one small example of what riffing off what you just said was testing the text inside a button instead of just donate or like uh review or something. You know, be more be more explicit about what the what the action is you’re asking for instead of just a single word. A little little more descriptive. Yeah

[00:46:32.93] spk_3:
testing C. T. A. Is is something that we do a lot just to give people some ideas. I think one that can be really helpful when it comes to fundraising is seeing how your donors react to the word give and the word support and the word donate. So so it’s all the same thing. We’re asking you to support our mission to give to us and to donate. But those three words have very different feelings when you’re reading them on your screen. So that’s one of the biggest tests we ran. Um, but yeah, I wouldn’t recommend always testing the C. T. A. When you have a new one especially,

[00:47:09.95] spk_0:
was it, was it act blue that or or change dot org? I think maybe it’s change dot org started calling it chip in. Could you chip in? Okay. Okay. Um, um, so Valerie, can you talk us through some metrics? You’re the director of institutional advancement? What what numbers do you look for to decide how you’re doing?

[00:48:23.15] spk_4:
Uh, we look at a lot of things. So we’re looking at the click through rates on our emails and on our post actually reading to the bottom and clicking the links that we’re providing. Um, we’re looking at how many people are interacting with things that were posting on social media and whether they are enjoying it or not based on how many people are interacting with it. Um, we do a lot of surveys to do, so, talking to our donors directly and asking them what kinds of things they want to see what kinds of things they don’t want to see. Um, I know Katie is doing a lot more with metrics than we are. So, um, this is my friendly reminder to smaller nonprofits where there’s just one person trying to do all of this. you don’t have to recreate the wheel. Um, so you can look at an organization like the Trevor project that does have the staff who can look at all of these things and do all of these testing and all of the metrics and see what’s working best and they say imitation is the sincerest form of flattery. So you can look at what they’re doing and then borrow it. Um, so for an organization like me that has a smaller staff, um, we’re doing a little bit on our own, but we’re also looking a lot at what other nonprofits are doing and assuming that they’re taking the time to test things and we’re kind of, you know, copying what they’re doing because it’s obviously successful for them.

[00:48:36.00] spk_0:
How do you learn from them? Do you just create a build a relationship and then ask what, what kind of metrics do you look at

[00:48:54.20] spk_4:
sometimes? And sometimes it’s as simple as going to the Trevor project, websites donate page and seeing where they place things and what they name their buttons and what giving levels they’re putting up there. Um, because you know, you’re never gonna be exactly the same as another organization. So you definitely want to take a look at who you’re using as an example and use someone who’s doing similar work or in a similar location to you. But at the end of the day, there’s only so much you can learn through testing and after that you’re just gonna have to dive in and do something. So if you don’t have time for the testing, you can do a quick search of what everybody in your industry is doing and kind of take it from there instead,

[00:49:20.34] spk_0:
Katie, uh, since everybody’s stealing from the Trevor project, what, uh, what I assume you knew Valerie was doing this.

[00:49:28.27] spk_3:
I didn’t, but it’s, it’s such a compliment.

[00:49:31.09] spk_0:
It’s

[00:49:32.63] spk_4:
because you do a great job. That’s why we’re looking at

[00:49:35.06] spk_3:
you. Oh gosh,

[00:49:36.48] spk_0:
what do you want to add about metrics?

[00:49:59.95] spk_3:
Um, I think I just wanna reiterate Valerie’s point that there are so many nonprofits where one person is doing this. Um I’m the only person on the digital giving team. I’m the first person they’ve ever hired to do Digital giving. Um I’m still a team member of one, but you know, I do have the support of a very large marketing team that helps me with creating all of the tests that we do and anyone can tweet me email me whatever if like any nonprofit ever wants to connect. I’m always an open resource. But uh, metrics are increasingly uh important, just critical to donors, content strategy. So

[00:50:21.55] spk_0:
since you’re offering yourself as a resource, do you want to share your email and or your twitter, you don’t have to give your email if you don’t want to.

[00:50:28.72] spk_3:
Yeah, maybe twitter is probably the best way to reach me because I’m trying, I’m trying to learn how to tweet more as a digital person. I feel like I need to, that it’s at Katie Sue Green like one word, so it’s K A T I E S U E G R E N K T. Still green green, just like the color. Okay,

[00:50:51.53] spk_0:
Okay, thank you. Um it’s a Valerie, you wanna uh wanna wrap us up some some parting thoughts about uh content strategy.

[00:51:18.42] spk_4:
Sure. Um since I am kind of representing the smaller organization here, I just want to remind everybody that you’re doing everything that you can and it’s everything that you’re doing is important. So don’t try to do everything at once, really pick one thing to focus on and get to a point where you’re doing that well and comfortably before you try to add more um listening to a podcast like this or going to a presentation, like the one that we did this morning is overwhelming in the number of things that you could be doing and it makes you feel like you’re not doing enough, but you are. And just tackling those small hills one at a time is much much easier than trying to climb the mountain.

[00:52:42.29] spk_0:
That’s very gracious, very gracious advice. Thank you. Thanks very much. Um that was Valerie johnson, that is Valerie johnson director of institutional advancement at pathways to housing P A. And with her is Katie Green Digital Giving Manager for Trevor Project. Thank you very much for sharing each of you. Thanks so much And thank you for being with Tony-Martignetti non profit radio coverage of 20 NTCC in two weeks. Trafton Heckman with his book, Take Heart Take Action next week, I’m working on it. If you missed any part of this week’s show, I Beseech you find it at tony-martignetti dot com were sponsored by Turn to communications pr and content for nonprofits. Your story is their mission turn hyphen two dot c o Our creative producer is Claire Meyerhoff shows, social media is by Susan Chavez. Mark Silverman is our web guy and this music is by scott Stein, Thank you for that. Affirmation Scotty B with me next week for nonprofit radio big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for July 3, 2020: Thought Leadership & Content Strategy

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Peter Panepento & Antionette Kerr: Thought Leadership
Peter Panapento and Antionette Kerr co-authored the book, “Modern Media Relations for Nonprofits.” They share their insights on how to build relationships with journalists so you get heard as the thought leader you are. Plus other media strategies, like crisis communications. (Part of our 20NTC coverage)

 

 

 

 

 

Valerie Johnson & Katie Green: Content Strategy
Now that you’re an established thought leader, you need to produce multichannel content that’s relevant, engaging, actionable, user friendly and SEO friendly. Our 20NTC coverage continues as Valerie Johnson from Pathways to Housing PA and Katie Green with The Trevor Project show you how.

 

 

 

 

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[00:02:40.94] spk_0:
welcome to tony-martignetti non proper radio big non profit ideas for the other 95%. I’m your aptly named host. Oh, I’m glad you’re with me. I’d suffer with epidermal Asus below PSA if you gave me the blistering news that you missed Today’s show Thought leadership. Peter Pan, A Pento and Antoinette Car co authored the book Modern Media Relations for Non Profits. They share their insights on how to build relationships with journalists. So you get heard as the Thought Leader you are, plus other media strategies like crisis Communications. This is part of our 20 NTC coverage. Also content strategy. Now that you’re an established thought leader, you need to produce multi channel content that’s relevant. Also engaging actionable, user friendly and S e o friendly. Our 20 NTC coverage continues as Valerie Johnson from Pathways to Housing P A and Katie Green with the Trevor Project show you how on Tony’s Take two Dismantling racism were sponsored by wegner-C.P.As guiding you beyond the numbers wegner-C.P.As dot com by Cougar Mountain Software Denali Fund. Is there complete accounting solution made for non profits tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial and, by turn to communications PR and content for non profits. Your story is their mission. Turn hyphen two dot ceo. Here is a thought leadership. Welcome to tony-martignetti non profit radio coverage of 20 NTC 2020 non profit technology conference. We were supposed to be in Baltimore. The conference was canceled, but non profit radio is persevering, virtually getting lots and lots of the very smart speakers. We’re, ah, gonna be part of the conference. We’re sponsored at NTC by Cougar Mountain Software. The Knowledge Fund. Is there complete accounting solution made for non profits tony-dot-M.A.-slash-Pursuant in for a free 60 day trial with me now our Peter Pan a Pento and Antoinette car. Peter is philanthropic practice leader at Turn two Communications Internet is part of leadership team of women, Advance and CEO of Bold and bright Media. They are the co authors of the book Modern Media Relations for non Profits. Peter, Internet. Welcome.

[00:02:59.99] spk_1:
Great to be here. Virtually.

[00:03:11.74] spk_0:
Yes. I’m glad we could work this out among the three of us. Thank you. And, uh, it’s good to know that you reach well and safe in your respective locations. Okay.

[00:03:12.63] spk_1:
Thank you. Social distancing and full effect. Yes.

[00:03:42.02] spk_0:
Okay. Yes, I see no one within six feet of you. That’s good. Even though you are home. Um, we’re talking about thought leadership and media. Um let’s ah, let’s start with you. Internet. Um weaken weaken usar leverages to thought leadership and sort of ah, used the media to ah, to influence our ah influence are those who are engaged with us, our constituents, and even influence policy.

[00:04:27.40] spk_2:
So the media needs Experts and nonprofits are on the ground there doing the work. And they are the perfect votes to be experts in this conversation in particular and emergency Peter non talks about earlier about crisis communications in a lot of situations, the media scrambling looking for experts if you have establish yourself as a thought leader, which is what you should aspire to do, I know that turn to does the work and helping people to kind of establish themselves the thought leader in this conversation. But right now we need people with good information and who can provide great stories, for example. And nonprofits can do that and they can do that work. And that’s why that that leadership conversations important most non profit don’t see themselves needing to do that. It’s not the first thing we think about. We think about fundraising, right? Um, but not necessarily Media friend raising. And so now the time that you want to have those relationships and be considered as a leader,

[00:05:10.94] spk_0:
because when there’s news that relates to your mission, um, your call is more likely to be taken. Your email is more likely be answered if there’s that preexisting relationship you mentioned. But if if everybody in the sector is calling a LH the over media blindly, then it’s just sort of, ah, crapshoot whether they answer you or not.

[00:06:44.14] spk_2:
Or if you think about the media needing like, you know, going Teoh crisis example like the media needing a source or an expert and they don’t want to quote the same person, that’s, you know something that I’ve learned from my media background and training. I’ve been working as a journalist since 1995 and you know one thing that my editors say, you know, don’t quote the same person, don’t quote the same organization. So in a crisis people will call Big Box. It’s not profit sometimes, um, and they’ll just see them as being the experts for a conversation. And that’s why establishing yourself as a thought leader is so important. So someone can say, You know, I’m a unique voice about this. We have an example in our book Modern Media Relations, where someone who on organization that worked with Children and families involved in domestic violence, became very important in the conversation when a professional athlete in Georgia was convicted of family violence and all of a sudden that person was called upon to be on radio shows and talk shows and they became a thought leader. But they say done the work to position themselves is an expert. And so I know. Peter, you I know you have some examples as well, but we just got a dived in there and didn’t talk about the whole broad concept of about leadership. Well,

[00:06:44.59] spk_0:
all right. What? Um, Peter, I was gonna ask you how do we start to build these relationships? Um, you want toe? I don’t want to back up. What thought leadership is

[00:08:29.44] spk_1:
sure I’ll start with thought. Leadership defined. And that and that’s really the process of establishing ones expertise. And it’s been a specific area and and doing it in a way where they are recognized beyond their own organization in their own kind of immediate networks. As our as an expert, as a thought leader, somebody who is driving the conversation and really, really helping people better understand Ah, key issue or a topic eso for a non profit or a foundation. A thought leader might be your CEO, Um, who are executive directors, somebody who is at the front lines on dhe kind of is in a in a position where they, um not only have expertise, but they have some authority and being able to talk with some gravitas about a topic. Um, but in order to kind of establish your credentials there on get recognized, you have to do some legwork beyond just having that expertise you have to be. You have to be comfortable talking about that topic you have. Teoh. You have to spend some time kind of building the relationships and the and the and the the larger credibility that you are, somebody who has something interesting to say and the expertise to back it up. Um, and the more you do that and you can do that, not just through the media but through your own channels and through speaking at conferences and all kinds of other things. Um, the more you do that, the more you kind of become, ah, somebody who is recognized and is called upon to weigh in on important topics, or or when news events call for it or in a situation like what? Where we are now with with the Cove in 19 response. Somebody who can kind of come in and bring ah, voice of reason and perspective. Toe What’s going on around us?

[00:09:36.34] spk_0:
It’s time for a break. Wegner-C.P.As Changes to Paycheck Protection Program Loan Forgiveness There have been many wegner had and up to date free wedding. Are you missed it? Fret not. Go to wegner-C.P.As dot com. Click Resource is and recorded events. Now back to thought Leadership with Peter Pan, a Pento and Antoinette car, you have to lay the groundwork. There has to be some fundamentals, and you have to have your gravitas, and you need to appear bonified and be bonified, not just appear. You have to be bona fide on the topic that you’re that you’re an expert in the mission of your your non profit. How do you. Then start to when you have that groundwork. How do you then start to build relationships when there isn’t really a need for you to be talking about the subject?

[00:10:39.09] spk_1:
Sure. Um, there are a lot of ways to do that. One, is that you? You start to build some personal relationships with media who are covering these topics, and you can do that either Through You know, somebody on your communications team that helps you or you can kind of do it yourself. But you can. You can start to show up in in their coverage of stories by, um, by positioning yourself and building relationships with individual reporters, maybe even when they don’t need you by having an informational coffee or call so that they can get to know you and know what you stand for. You could do it by your through your own writing and public speaking and making those things available and accessible to the media. Um, and you can you can do it through your own channels to a lot of nonprofits have logs. They have. They have their own podcast. They have different ways where they’re positioning their internal experts externally. So that they were kind of talking about in establishing their credentials around around a subject. And

[00:10:51.39] spk_0:
that’s your That’s your owned media, right? You’re your own media reverses earned media.

[00:10:56.80] spk_1:
Yes, yes. And the value of that is that the more you’re you’re kind of demonstrating through your own to media channels, your expertise. You’re not only building some greater relationships and credibility with your donors and the folks who are already kind of in your network, but you start to show up when people are doing searches, or when people are on social media and seeing stories and articles that air getting passed around. If they may see something you’ve written or talked about, shared in another network, and it sparks a light for them that you’re somebody worth going back to when they need, um, when they need some, you know somebody like you to weigh in on something

[00:12:00.68] spk_0:
good. Peter, I know you and Internet are both former journalists. Uh, I’m gonna jump over the Internet for what? Internet What? What do these outreach, I guess calls and emails to journalists to try to build the relationship. Uh, what do they what they looked like? What would you suggest people are saying to to try to get the attention, um, to build the relationship, Not not when I’m looking to be quoted because there’s a breaking news, but to build the

[00:13:43.62] spk_2:
relationship before him. So full disclosure. I’m a current journalist. Um, so current? Yes, eso I still work for publications right now, okay. And so people contact me on Twitter and social media, which is a new thing. We talk about press releases. I’m a big fan of press releases. Yes, just full disclosure about that. But I still like for people to pitch me on social media direct messages through Twitter. If I’m using my company profile, it’s safe for Don profits to contact me and say, Hey, I have a story. I noticed that you’re interested in this concept. It’s always great when people know what I’m interested in. Like when they’re like I noticed that you publish a lot of stories. Like, right now I’m working on a story, a series of stories about missing and murdered indigenous women. And so when people see Owen notice you’re publishing stories about this and they pitch me on a direct message or um, through Facebook, message or even and say, Hey, would you consider this story? And here’s the angle, um, or have you thought about you know, I’ve had other people reach out and say, I noticed your publishing these types of stories about, you know, missing and murdered indigenous women. Have you considered other stories about violence against women? And it’s always a really great connection for me. So I think just kind of knowing what the journalist is interested in is really important kind of understanding their angle. Are you, um, understanding their angle and just flowing from there and saying, you know, here’s how we fit into this conversation is always a

[00:13:53.83] spk_0:
wonder. And so, um, so outreach by any of the social channels is is fine to you. Talk about Twitter and direct message Facebook. Those are all

[00:14:06.95] spk_2:
yes. And people tagging me like I feel like if a journalist is using their profile in a way that is professional, then you’re safe to contact them and okay, bam And that

[00:14:21.24] spk_0:
Okay? Yeah, yeah, Peter, Anything you want to add to? Yeah,

[00:15:39.87] spk_1:
I think that I think Japan that is done on about making sure, though, that when you do that you are, You are you’re you’re not coming with something that’s off the reporters beat or off of what’s up? What you know is what they cover or the type of story they cover within. That be, um you could spend a lot of effort reaching out to every journalist you see on Twitter about your specific cause. But if they don’t cover your cause, it doesn’t relate to what they what they dio. Then they’re probably they’re going to ignore you or or start to block you because you’re you’re kind of almost spamming them. So, um, it’s it’s important to be targeted with who you reach out to as well, and make sure that you understand that journalists and their work before you before you do your outreach and come at them with a pitch that they don’t necessarily want. So, yes, I think it’s really important to to do a bit of that homework upfront, um, and respect that journalist time. And if you do that and if you come at them with something that is actually on on their beat and is of interest to them, um, then I think you have a much greater chance of getting their attention and getting them to want to follow up with you and help further the relationship. Beyond that initial pitch

[00:16:58.35] spk_2:
talking can, I would share a pet peeve like to pet peeves, actually. And, um, if I write about a non profit and they don’t share the story on their own social, it’s just it’s heartbreaking for me. A lot of times I have to fight for these stories to appear and after fight with an editor to say, This is why this is newsworthy. This needs to be here. And then the non profit really doesn’t share the story. And I think, Well, you know, I don’t write for my own, you know, just deport not to be shared. Um, And then the other thing is, I love when nonprofits support stories that aren’t related to their particular story. So I’ll start noticing, like one thing, um, Kentucky non profit network, for example. Before they ever shared or were involved in anything that I was involved in, they started sharing things or liking things that I would publish as a reporter, and I didn’t know anything about them, but I thought that was interesting. So that when they pitched something. Then you’re more likely to notice it. Because as a reporter, you’re more likely to notice because you feel like they’re really genuinely interested in a conversation, even if it doesn’t apply to them. You’re so interested.

[00:17:01.63] spk_0:
Internet. Where are you writing now?

[00:17:19.41] spk_2:
I am writing working on a piece for guardian. I am from the Guardian am writing for women Advance which we have our own network. And then I write for Halifax Media Group Publications. So I’m on the regional circuit doing all the fun things.

[00:17:25.84] spk_0:
Okay? Halifax is Nova Scotia.

[00:17:39.14] spk_2:
No, Halifax is, ah, media group in the United States. Okay, Okay. They own a series of their own regional newspapers across the country. So, um, let’s talk a little

[00:17:47.28] spk_0:
about crisis management. You wonder, can you get us started with, uh, how you might, um, approach crisis communications? Internet?

[00:18:13.03] spk_2:
I thought that was Peter’s question. No, I’m just getting a crisis communications, I think, actually, Peter is a really great person to talk about this. My crisis communications conversation really has shifted with what we’re going through. So I don’t want to make it so unique to our current situation. So I let Peter start and then Peter, I could back you up on it.

[00:20:06.39] spk_1:
I’m happy. Eso crisis communications. It’s really important to not wait until the actual you’re actually in a crisis to put your plan together. It’s really important to have a protocol that you’ve set up when you’re not in the middle of a crisis of possible to really kind of put together some protocols for not only what you’re going to say, but who’s going to say it and how you’re going to communicate during that situation. So what does that protocol look like? One. Is that you up front? You designate who you are spokesperson or spokespeople are going to be ahead of time. Um, and you spend some time ahead of that coaching them up in terms of what some of the key messages for your organization are, regardless of what the crisis might be. Some things that you would broadly want to try to reinforce and kind of a mood and ah, tone that you’re gonna want to take with what you’re talking about. Um, do that 1st 2nd is that you would really want to have a system in place for how you activate that for how you activate your crisis plan and your crisis communications. So that essentially means that you want to, um, you want Teoh. Make sure that, you know, kind of who? Who needs to sign off on what you’re going to talk about, who you’re gonna be involving in your decisions on whether you need to put out a statement who, ah, how you’re going to communicate in what different channels, the more you can make those decisions ahead of time and have your structure in place, the better equipped. You aren’t actually respond during a crisis situation and be able to get up quick and accurate. And, ah, positive message out in in a situation and often crises or not, they’re crises because they’re not expected. But you could be planning ahead so that you you are able to react quickly and a full authoritatively during that situation.

[00:20:34.02] spk_0:
You’re calm pounding the crisis if you’re not prepared. Absolutely. I’m scrambling to figure out who’s in charge, who has to approve messages. Where should messages go? All which are peripheral to the to the substance of the problem?

[00:21:38.12] spk_1:
Absolutely. And in today’s world, where crises can really mushroom, not only in the media, but on social media. The longer year allowing time to pass before you’re getting out there with with your statement and bonds to it the worst, uh, the worse the situation gets for you. So you really need to position yourselves to be able to respond quickly to respond clearly and to respond accurately. Um, and it’s important to know that you know that planning ahead of time is really critical. But what you say in this situation is also critical to you Do want to make sure that you communicate truthfully. That doesn’t necessarily mean that um uh, you, uh you, um, reveal everything. Reveal everything exactly. But they do. That you do reveal is accurate. It’s not going back to bite you later. Sleep. People

[00:21:45.19] spk_0:
talk about complicating the complicating the crisis. If you’re lying or misleading, it comes back. I mean, people investigate things get found out. You

[00:21:49.55] spk_1:
absolutely. And I was

[00:21:51.94] spk_0:
rhythmically expanded. Your problem?

[00:23:09.21] spk_1:
Absolutely. And you’d be surprised how, How many times when I was a journalist that people, if they had just come clean and kind of got the truth out there right away, they may have taken a short term hit, but their lives would have cut on fine after that. But the more you try to often office Kate or or lie about the situation or or try to spin it in a way where you’re you’re kind of hiding the truth, that the worst your situation is going to get eso Bubi in a position to be as transparent and clear and accurate as possible. Um, with that first statement, uh, knowing that in some cases you might have to say, You know, we don’t know, But we’ll follow up when we do know, because sometimes ah, crisis situation is one in which, speaking of one we’re in now, we don’t know all of the all of the different twists and turns. The cove in 19 situation is going to take So but but rather than trying to speculate, or or or in some cases as we’ve seen, some some public figures do try Teoh, spend this one way or another rather than just saying, Here’s the situation. Here are concerns. Here’s what we know. Here’s what we don’t know. It compounds the situation and in some cases that it could be dangerous to people.

[00:23:15.16] spk_0:
Internet. You wanna do you want to back up a little bit?

[00:23:52.09] spk_2:
I did it so that I think the statement, um I love how people are putting forward Thes Cove in 19 states, and I think we need to have more statements like that. I mean, these statements are demanding and people feel like that, but I’m like we could do more of that. We could have statements as non profit on issues on public issues, public concerns, things that are emerging, an urgent for people I think about in the eastern part of North Carolina. Because, tony, I know you’re in Home State.

[00:23:53.44] spk_0:
I’m in eastern North Carolina,

[00:24:47.98] spk_2:
happy to have you here. And when we have hurricanes, when we have issues like that, if non profits would put out statements like they have with come in 19 if they felt like they needed to say, Here’s where we are, here’s what we do here here’s Here’s what we have to offer before during after and just update them. You know, I feel like this crisis has brought forward a level of communication and help people to see the necessary level of communication that we need the hat, but we don’t have that. All the time is non profits, and people are looking for that. So I feel like in the eastern part of North Carolina, where we had, um, you know, 100 year hurricanes within three months of each other that didn’t think what happened. You know, it is people what people made covet statements like that. I mean, what if people And so I’m just gonna start comin covitz statements, Peter, that I don’t have a better to report. But what if we felt like we needed to make these types of statements when there’s an emergency and interesting.

[00:25:05.24] spk_0:
Thank you. Um, Internet. I’m gonna ask you to wrap up with something that you said, which is contrary to a lot of what I hear. Uh, you said that you’re a big fan of press releases.

[00:25:15.48] spk_2:
I am.

[00:25:16.25] spk_0:
Could you take us out with your rationale for why you’re a big fan of them? I’ve heard that they’re pretty much obsolete

[00:25:23.54] spk_2:
from a journalist

[00:25:29.81] spk_0:
from a country. No right guest of that. I

[00:25:31.14] spk_2:
believe that. I believe that s Oh, yes, because I’ve been reading press releases for a long time and I feel like the who, What, when, Where and how gets me past that part of it. Then I can ask you all the interesting questions. So if you can give me that in a way that I can cut and paste and I will not. But you’re someone’s name like this Bill tony.

[00:25:54.71] spk_0:
More than more at risk

[00:26:15.51] spk_2:
it might be. It might be a challenge so I could weaken. Get all of that out of the way. But a good press release gets me excited. As a journalist. It brings me into the conversation, and if you aren’t excited about your press release, I can probably tell on the other end. So I had a good press release.

[00:26:17.24] spk_0:
All right, thank you. We’ll leave it there. That’s Ah, contrary advice, which which I love hearing. All right, that’s Ah, that’s Antoinette Car, part of the leadership team of Women Advance and CEO of Bold and Bright Media. And also Peter Pan, a Pento philanthropic practice leader at Turn two Communications. And they are co authors of the book Modern Media Relations for Non Profits Internet. Peter, thank you very much for sharing. Thanks so much. Thanks for

[00:26:41.86] spk_1:
having us, tony.

[00:28:23.84] spk_0:
Pleasure stay safe and thank you for being with tony-martignetti non profit radio coverage of 20 and TC responsive by Cougar Mountain Software at 20 NTC. We need to take a break. Cougar Mountain Software. Their accounting product Denali, is built for non profits from the ground up so that you get an application that supports the way you work that has the features you need and exemplary support that understands you. They have a free 60 day trial on the listener landing page at tony-dot-M.A.-slash-Pursuant. Now time for Tony’s Take Two. You’re dismantling racism journey. That’s our newest special episode. You will have a long journey, so start with this single step. This show will be out the week of July 6th. My guest is pretty itchy Shah. She’s president and CEO of Flourish Talent Management Solutions. She shares her wisdom and solid advice on working through the journey, starting with your people, your culture and your leadership. That is tony Steak, too. Now it’s time for content strategy with Valerie Johnson and Katie Green. Welcome to tony-martignetti non profit radio coverage of 20 NTC. That’s the 2020 non profit Technology conference. We’re sponsored a 20 ntc by Cougar mouth and software. My guests now are Katie Green and Valerie Johnson. Katie is digital giving manager for the Trevor Project. And Valerie Johnson is director of institutional Advancement at Pathways to Housing, P A, K T. And Valerie. Welcome.

[00:28:32.74] spk_3:
I deliver having us.

[00:28:59.74] spk_0:
It’s a pleasure. Good to good to talk to both of you. And glad to know that you’re each safe and well, um, in in Brooklyn and Ah, suburban Philadelphia. Glad you’re with us. Um, you’re NTC. Ah. What shop was content? Strategy for donor engagement. From tactics to testing. Um, let’s start with you. Ah, Katie. What? What did you feel was the need for the session Where non profits not getting doing so well, it could be doing a lot better.

[00:29:42.74] spk_3:
Yeah. So we have a session this morning at same time as the originally a plan, which is great. You were able to give it virtually. And I think what a lot of donor content strategy is missing is simply structure. I think a lot of people don’t know where to start, and they’re intimidated by it. And we, Valerie and I provided some real life examples on how you can achieve a donor content strategy that does get you closer to your revenue bulls. However, the tone of the presentation changed a little bit, given how the world has come to be our new reality. So we did talk a little bit about the crisis and what it means for fundraising and what it means for content strategy under a tight timeline, knowing that things are changing at a really rapid pace. So really just structure and story telling or the things that we talked about in this morning presentation, which will be available or, uh, viewing later, we’re gonna have a recording available for those who weren’t able to make it. But yeah, that’s what we focus on.

[00:30:29.30] spk_0:
Okay, um, remind me at the end. If I forget, let me know where that recording let us know where that recording is gonna be. Um, were you part of the plug in? That was That was that was today. Is that what that where you did your session or are plugged in now it was made with something else. Where did you do?

[00:30:32.82] spk_3:
Yeah, I don’t Gallery actually knows more about that. Um

[00:30:36.16] spk_0:
where did you did you do this session, Valerie

[00:30:40.14] spk_3:
Valerie was so kind to plan it all for us, so I don’t wanna speak over

[00:30:48.60] spk_4:
Valerie. Sorry. Looking it up. I wanted to make sure I was getting the correct name of the organization that helped us to put this together. Um, So Nyah at Bowery analytics contacted us. Um, and she actually contacted a large number of people who were planning to stick at N 10 because in 10 wasn’t able to do a virtual conference. The what she and Bowery analytics pulled together a bunch of us to help get the zoom set up and get the weapon are set up and get everything scheduled and get some registration links together. Um, all of the webinars for free. And a lot of us had already developed a content, So why not?

[00:31:28.22] spk_0:
Yeah, And for non profit radio as well. I’m glad we could do it here, too. So you want to tell us now where, where condone listeners find the full session? Do you know

[00:31:44.56] spk_4:
the full sessions are going to be available through Bowery analytics? It’s B o w e r y analytics dot com, and we’ll make sure we get a link to our specific such number.

[00:31:58.54] spk_0:
Okay, Okay. Thank you. Um, let’s start with, uh, part of the good strategy is using personas user personas. Can you kick us off with that? Valerie? How do you How do you start to identify what persona looks like? And what’s their value?

[00:32:53.84] spk_4:
Absolutely. So persona is really like a profile or a character sketch of someone that you need to connect with, um, and understanding their motivations and goals. So it’s a way of segmenting your audience. And rather than sending all of your messaging out into the ether trying to tailor that messaging to a specific demographic or a specific group of people, So for pathways to housing p a were actually still developing. What are person does look like? We have an idea of what it looks like, but we want to dig support into the research and analytics side of things to see who exactly is supporting us right now. And what, um, ties they have in common to help us build those profiles. I think Katie might be a little bit further ahead of us in developing this personas. I’m gonna toss it over to her. Yeah.

[00:32:55.44] spk_3:
Yeah. So, uh, user personas are something I’ve been doing throughout my career. I worked in an agency before I came to the Trevor Project, so I was able to get a lot of industry knowledge on how we create user personas and user journeys. But what we did when we started looking at our end of your campaign for last year Trevor Project, we made sure we carved out some time Teoh conduct a little bit of an audit of what our donors were looking like. Where were they coming from, what could be tracked, what could be tracked? We found out we had a lot more questions that needed answers. So in order to get user personas, something that’s really important is tracking and understanding where people are coming from and where their first and Lex last clicks are. So because of our ability to do so. Google Analytics and Source code Tracking Protocol. We did get a lot of tracking during end of year that will improve. What are user pursuant is like going into future campaigns, but now we’re gonna be able to better tell what is actually inspiring. People give what is the moment where they’re actually clicking that donate button. What is the first thing they’re seeing that’s starting a relationship with the trouble project. So

[00:34:06.99] spk_2:
what are

[00:34:13.06] spk_0:
the pieces of a persona? How granular do you get is where they live, to what they read or what? Yeah, give us, um, a depth of this thing.

[00:36:05.73] spk_3:
Absolutely so the main important piece of a persona is to know what their needs are so you can have a persona that says, General, as this is a donor, they need to know how to give. That’s a persona, but what you’d like to do is get a little bit deeper in being able to tell what the values of that persona are. What’s what’s the name? What’s the age? What’s The character is sticks. What are the opportunities, Really. You know, I like to create fake names and really go into a new stock in Madrid so that you can try to connect with who this person might be. You’re really giving ah face to a name and a value to a person, and you want to look at what donors are looking like. So, for example, for the Trevor Project, we have a lot of one time first time donors, and we have a lot of people who come in. They give their first gift, and I’m trying to find where they’re dropping off, right? What is causing that? So I baby create a persona that is, Ah, one time user that’s not really convinced they want to give again one time donor. They may be young. They may be, um, like within our demographic, which is under 25 youth that we serve with our Christ. The service is in suicide prevention. Service is, um so you can get as granular is making a name and an aged in the demographic and the location and what devices they’re using. I think that’s a big one. Is this person usually on their mobile? Are they usually on test top? What channels do they typically like to look at Twitter? You can get as granular email. Are they just looking at your website? So you know it should get a detailed as you can, but I would encourage people to get really creative with it. If the more detailed you’re able to get, it’s just a just a more clear picture of a donor that you’re looking to target just make sure it’s someone you actually want to target and not someone you’re gonna be. Uh, that wouldn’t actually be coming to you like maybe Bill Gates isn’t gonna be coming. Teoh. A non profit website to donate. But you can look at what those specific I don’t as I would like that are more realist. Extra Your

[00:36:27.10] spk_0:
okay, right? You’re basically non. What’s realistic? Not what you aspiration is.

[00:36:36.82] spk_3:
Yeah, two degree. I mean, I think you could be aspirational, aspirational in some facets of what you’re doing. It has to be somewhat grounded in, you know, a realistic approach. We do get asked. I get aspirational myself when I’m creating donor personas. When you know I am looking for major gifts. I am looking for people who are willing to process a $15,000 credit card charge. And there are people out there that that do that. So when I do my donor personas, they may not be the number one target of my campaign. But I do want to consider what those people are interested in, as well so that I can personalized content for them to the best of my ability.

[00:37:10.53] spk_0:
Okay.

[00:37:24.13] spk_4:
Yeah, the other thing to keep in mind is diversifying your donor base. So in looking at who’s giving two pathways to housing right now, they’re mostly middle aged, college educated white women who prefer Facebook and giving on a desktop. Um, which is fine. And that’s definitely one category of people that you would want to be supporting you. But Philadelphia is an incredibly diverse city. So if those are the only people that we’re getting to with our messaging, that we really need to think about diversifying our strategies to build new donor profiles for people who don’t all look the same.

[00:38:14.55] spk_0:
And then once you have a bunch of personas and profile that I mean it sounds like you could have 10 or 12 really different ones different. Um, yeah, different characteristics of people, different types of people that come to you. And like you, said Kate, even people who leave no, you want to capture them back. So once you have these Valerie, then you’re trying to communicate to them. But how do you How do you turn your communications into targets to these personas?

[00:38:27.62] spk_4:
So you really want to think about building content specifically for that persona, so you might be doing a campaign that you want to hit a couple of different personas with. But you’re gonna taylor that campaign specifically to each persona and deliver the message Teoh a specific segment of that campaign. So if you’re gonna do a mail campaign, um, you want to think about how you’re putting together that letter and what you’re writing into the letter and how you’re addressing the donors for each of the different segments of each of the different personas that you put together to really help craft a message and inspire them specifically to donate?

[00:38:59.82] spk_0:
Okay, right. Like it. You, like you were saying, you know, yet know what’s important to them. Um, but

[00:39:00.80] spk_1:
that stuff is this is

[00:39:03.82] spk_0:
very, uh, amorphous to try to, you know, it’s not just what they give and how much do they give And what time of year do they give? You know what’s important to them? What do they value this

[00:39:13.75] spk_4:
is This is

[00:39:14.29] spk_0:
difficult stuff to suss out.

[00:39:29.53] spk_4:
Yeah. One thing our co presenters that this morning, Marcus, was that donors were smart and they’re savvy. And with the advent of the Internet and all of the various channels that you can communicate with people now. But what they want and they know what they want to hear from you. And if they’re not hearing from you what they want, they’re gonna go find someone else who’s gonna provide that information and communicate to them the way they want to be communicated with. So fundraising and marketing for non profits right now looks very different than it did maybe 10 15 20 years ago. Um, and And donors know what they want now.

[00:40:01.31] spk_0:
Okay, so it’s worth you’re trying. Teoh suss out all this amorphous information. A ZX best you can. Okay, Katie, Is there anything more you want to say about personas before we move on to being multi channel?

[00:40:07.52] spk_3:
Let’s go on a multi channel. I could talk. Is the personas all day?

[00:40:11.59] spk_0:
All right? All right. Anything. I don’t want anything important out, though, from

[00:40:16.15] spk_3:
OK, I think we’ve covered the main points.

[00:40:18.25] spk_0:
Okay, what’s what’s what’s important about? Well, I think we all know why to be multi channel, But how to coordinate those messages? What’s your What’s your thinking there?

[00:41:37.71] spk_3:
Yeah, I can jump in here. So I think what people often don’t Dio is they don’t coordinate messages Cross channel at the right time. That’s what I’ve been seeing a lot with, just my industry research. I mean, I’m always looking at what everybody is doing in the space because I want to be part of the best. Uh, but they say they being What I’ve heard on multiple conferences is that there’s a rule of seven, right? So as a non donor, let’s am school after Facebook, I need to see and ask seven times before I’m actually likely to give. So if you’re seeing that asked seven times on Facebook, that means it’s seven posts. That’s kind of a lot, and that’s gonna have to be spaced out through a certain amount of days, weeks, months. Even so, if you’re just increasing all the channels that you’re presenting that message on, so let’s say I’m seeing it on Facebook I’m seeing in my email. I’m seeing it on my instagram. I’m getting a paid ad for it because I liked it on Facebook. That’s gonna shorten the window of which I see seven points of that call to action. So I’m gonna be more likely to give if I’m seeing it in a wider spectrum on the digital space. Then I am in just one channel. So making sure that you’re saying similar things but that our custom to what the channel is providing, like social media has, like paid ads, have a certain amount of characters you can use. So bacon shorts optimized for what channel you’re using but still with the common thread, is really important for increasing your numbers. Right.

[00:42:31.14] spk_0:
Okay, Now it’s a little clear to me why I see so many ads for the, uh, pickpocket proof slacks. I see them across all kinds of different channels. I’m not I’m hardly on Facebook anymore. But, um, I I see them when I goto websites and I’m reading articles and because one time I don’t know why, I swear it was like, three years ago I was browsing through these CIA a approved slacks with 14 pockets, and it’s all supposed to be a pickpocket. Proof for something is, you know, the $200 slacks or whatever they’re you know. But I get

[00:42:39.22] spk_3:
your seven times

[00:43:26.30] spk_0:
I has ever since. Yeah, and, uh, I know I’m not even sure that if I bought them the ads would stop. Maybe the West is sophisticated enough. No, it’s not right. That is now your brother needs pair. Whatever time for our last break turn to communications relationships, the world runs on them. We all know that turn to is led by former journalists so that you get help building relationships with journalists. Those relationships will help you when you need to be heard. So people know you’re a thought leader in your field and they specialize in working with nonprofits. They’re at turn hyphen two dot ceo, we’ve got but loads more time for content strategy from 20 and TC. Valerie, anything you want, you want to explain about multi channel and how important it is to reinforce and be consistent.

[00:44:25.22] spk_4:
I think the biggest thing for me is if you’re starting from scratch and you’re really trying to develop content and put it in the right places, um, you really want to be thinking about who? Your audiences, all those channels. So for lengthen the messaging that you’re putting out is gonna look a lot different than what you’re putting out on Facebook. Most people use Facebook recreational E, and they use lengthen for professional relationships So the type of information that someone is seeking on Linkin or more likely to respond to go on Lincoln is a lot different than what they’re more likely to look for or respond to on Facebook. So for us, we make sure all of our job listings go up on LinkedIn. And all of our that’s specific for me was humbled Lincoln just to kind of show our expertise in the area. But one were posted to Facebook. We’re talking more likely to people that we know are supporters of us and want to do tangible things to support us. So the messaging is different, even though the information is really the same.

[00:45:00.29] spk_0:
Okay, Okay. Again, you’re consistent, but consistent, but different. Maybe different format even. Um OK, yeah. Um I mean, there’s there’s other format, you know, content paper. Were white papers, Um, again, depending for the right for the right channel research. Um, do

[00:45:01.51] spk_2:
either of

[00:45:12.58] spk_0:
you use, um, media working in working through thought leadership in developing thought leadership in media media relationships A

[00:45:14.19] spk_4:
little bit. Yeah. Yeah. So there is a local media outlet here in Philadelphia called Generosity, and they are focused on nonprofits and social enterprises and people who are making positive impact in Philadelphia. So they’re super open to having folks guest post or write op EDS for them. So we’ve utilized that outlet a couple of times. Um, actually, just last week, uhm our CEO wrote an article about the opportunity for kindness in the era of Corona virus. So it’s something that she actually wrote to communicate to our staff members and let them know what our stance on, you know, moving forward was going to be. And we thought it was think that would be beneficial. Not just our staff, but the at large. So we pass it along to they posted it as an op ed and that gave us, um, a little bit more bang for our buck for that we had already written.

[00:46:07.22] spk_0:
Yeah. Good, good. Um, Katie, you’re doing much with earned media.

[00:46:11.38] spk_3:
I am not. The Trevor Project is. But Katie Green is not that our constant handle that.

[00:46:20.12] spk_0:
OK, um, let’s talk about some some analytics. How do we know whether we’re being successful on where we need to? We need to tweak or pivot. Can you get us started?

[00:46:42.48] spk_3:
Absolutely. So analytics is very hard for a lot of nonprofits because it’s such a scientific based, skilled touch. And, you know, that’s something that when I first came onto the Trevor Project, is the first thing I implemented was our source coding protocol. It’s so important to know where people are coming from, but you can actually optimize, but we a be tested and continue to be test absolutely everything. We do it through. Ah, our website radio through email, We do it through our paid social and to see how things work. I think really we just test absolutely everything. Things you think you know you don’t. And that’s what I keep learning through. Testing is what you think works today, work tomorrow and we retest everything. A time of day test, for example, isn’t gonna throw send for email isn’t gonna be the same after daylight savings. It’s not gonna be the same as the seasons change, and particularly not the same now that everybody is stuck at home. So you know, they’re testing and optimizing Really, what you know is working. It just requires retesting, re optimizing and testing.

[00:47:43.41] spk_0:
Could you could you give some more examples Besides time of day. What examples of things you test.

[00:49:01.17] spk_3:
Oh, absolutely. So on our website we tested, we have a little call out box with questions on our donate form. We tested the placement of that. Is it better to have it right up next to the form underneath, directly on tops of dispersing people see to be tested. Placement there. We test what photos we use. A lot does a photo of somebody looking sad versus somebody looking more celebratory and happy. We test a lot of pride imagery because the serv LGBT Q youth We want to see if pride imagery actually helps get our word out there. We test our colors a lot because our brand colors orange, which is can be very cautionary. But we see you think that it’s your brand color. Of course, everybody’s gonna always just on toe, But that’s not really the case like sometimes they like our blues and R purples and greens when it comes to see ta buttons. Um, gosh, I mean, I could tell you every test I’ve ever run thunder test, some using graphics versus photos on the website. You know, the size with the height of our life boxes with mark donation forms. The amount of buttons we have it just the list goes on and on. I

[00:49:21.77] spk_0:
heard one that just made me think of one small example of what? Riffing off What you just said was testing the text inside a button. Yeah, instead of just donate or ah, reviewed or something, you know, beam or more splits explicit about what? The what? The action is you asking for just a single word. A little more descriptive.

[00:49:56.13] spk_3:
Yeah, Testing. See, Ta Izz is something that we dio a lot just to get people some ideas. I think one that can be really helpful when it comes to fundraising is seeing how your donors reacts to the word give and the word support and the word donate. So all the same thing we’re after you to support our mission to give to us and to donate. But those three words have very different feelings when you’re reading them on your screen. So that’s one of the biggest test we ran. But I would recommend always test taking see ta when you have a new one, especially

[00:50:05.61] spk_0:
Was it was it act blue that, uh, change dot or GE, I think maybe change that or GE started calling it chip in, could you? Chimp man,

[00:50:12.99] spk_3:
I think that that flail sounds like a classic act Blue.

[00:50:18.26] spk_0:
Yeah. Okay. Um eso Valerie, can you talk us through some metrics? You’re the director of institutional advancement. What? What numbers do you look for? Decide how you’re doing.

[00:51:11.98] spk_4:
Ah, we look at a lot of things. So we’re looking at the click through rates on our emails and honor Post, actually reading to the bottom and clicking the links that we’re providing. Um, we’re looking at how many people are interacting with things that were posting on social media and whether they are, um, injuring it. We’re not. Hey, son, how many people are interacting with it? Um, we took a lot of surveys to do. So talking to our donors directly and asking them what kind of things they won’t see. What kind of thanks. Um I know Katie’s doing ah lot more with metrics than we are. So this is my friendly reminder to smaller nonprofits where there’s just one person trying to do all of this. You don’t have to recreate the feel eso you could look at an organization like the Trevor Project that does have the staff who can look at all of these things. And you, all of these tests chicken, all of the match person, See, But for the past at a imitation is the sincerest form of flattery. So you can look at what they’re doing and then borrow It s o for an organization like me that has a fuller staff were doing a little bit on our own. But we’re also looking a lot of what other nonprofits were doing and a scooping that they’re taking the time to test things. And we’re kind of, you know, copying what they’re doing, obviously successful for them.

[00:51:44.45] spk_0:
How do you learn from them? Do you just created build a relationship and then asked, What? What kind of metrics do you look at?

[00:51:51.46] spk_4:
Sometimes And sometimes it’s a simple as going to the Trevor Project websites donate page and seeing where they placed things and what they named their buttons and what giving levels they’re putting up there. Um, because, you know, you’re never gonna be exactly the same as another organization. So you definitely want to take a look at your use thing as an example and use someone who’s doing similar work or in a similar location to you. But at the end of the day, there’s only so much you can learn through testing. And after that you’re just gonna have to dive in and do something. So if you don’t have time for the testing, you could do a quick search of what everybody in your industry is doing and kind of take it from there and said,

[00:52:33.45] spk_0:
Katie, since everybody’s stealing from the Trevor Project, What, uh, what? I assume you knew Valerie was doing this.

[00:52:36.65] spk_3:
I didn’t. But it’s such a compliment

[00:52:39.48] spk_4:
is because you do a great job. That’s why we’re looking at you.

[00:52:43.95] spk_3:
Oh, gosh,

[00:52:44.69] spk_0:
What do you want to add about? Metrics?

[00:52:48.65] spk_3:
Um, I think I just want toe reiterate Valerie’s point that there are so many nonprofits where one person is doing us. Um, I’m the only person on the digital giving team. I’m the first person they were hired to do. Digital living. Um, I’ve been still with the team member of one, but, you know, I do have the support of a very large marketing team that helps me with creating all of the tests that we dio and anyone can tweet me, email me whatever it like any non profit everyone to connect. I Moyes unopened resource. But, uh, metrics are increasingly, uh, important. Just critical role to donors. Content strategy. So

[00:53:29.99] spk_0:
is your offering yourself as a resource. Do you want to share your e mail and or your Twitter? You don’t have to give your email if you don’t want to.

[00:53:37.22] spk_3:
Yeah, maybe Twitter is probably the best way to reach me because I’m trying. I’m trying to learn how to tweet more as a digital person. I feel like radio its act. Katie Sue Green like one word. So it’s k a t i e after you e g r e n Katie Stuart Green green. Just like the color. No, ESPN.

[00:54:05.19] spk_0:
Okay. Okay. Thank you. Um, that’s a Valerie. You want to, uh, gonna wrap us up some parting thoughts about content strategy?

[00:54:07.13] spk_4:
Sure. Um, since I am kind of representing the smaller organization here, I just want to remind everybody that you’re doing everything that you can, and it’s everything that you’re doing is important. So don’t try to do everything at once, really. Pick one thing to focus on and get to a point where you’re doing that well and comfortably before you try to add more. Um, listen, podcast like this or going to a presentation like the one that we did this morning is overwhelming in the number of things that you could be. Do you think? And it makes you feel like you’re not doing enough? But you are. And just tackling the small hills one at a time is much, much easier than trying to climb the mountain.

[00:56:13.47] spk_0:
That’s very gracious. Gracious advice. Thank you. Thanks very much. That was Valerie Johnson. That is Valerie Johnson, director of Institutional Advancement at Pathways to Housing P A. And with her is Katie Green. Digital giving manager for Trevor Project. Thank you very much for sharing each of you Thanks so much. And thank you for being with tony-martignetti non profit radio coverage of 20 NTC pulling it together. Virtually responsive by Cougar Mouth and Software Denali Fund. Is there complete accounting solution made for non profits? Tony-dot-M.A.-slash-Pursuant Mountain will get you a free 60 day trial. Thanks a lot for being with us next week. Accessibility and inclusive design If you missed any part of today’s show, I beseech you find it on tony-martignetti dot com were sponsored by wegner-C.P.As guiding you beyond the numbers wegner-C.P.As dot com by Cougar Mountain Software Denali Fund Is there complete accounting solution made for non profits? Tony-dot-M.A.-slash-Pursuant er mountain for a free 60 day trial and by turn to communications, PR and content for nonprofits, your story is their mission. Turn hyphen two dot ceo. Our creative producer is Claire Meyerhoff, Sam Liebowitz Managed Stream shows. Social Media is by Susan Chavez. Mark Silverman is our Web guy on this

[00:56:22.08] spk_8:
Music is by Scots with me next week for non

[00:56:29.63] spk_0:
profit radio big non profit ideas for the other 95% Go out and be great

Nonprofit Radio for August 10, 2018: Your Media Relations Strategy

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Co-authors Peter Panepento and Antionette Kerr want you to have a plan for earned, paid and owned media that’s G.R.E.A.T.: Goal oriented; responsive; empowered; appealing; and targeted. Their new book is “Modern Media Relations for Nonprofits.”

 

 

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Oppcoll hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d endure the pain of tacky fajita if you made me swallow the idea that you’re missed today’s show your media relations strategy co authors peter panepento and antionette car. I want you to have a plan for earned paid and owned media that’s great goal oriented, responsive, empowered, appealing and targeted they’re new book is modern media relations for non-profits i told you, take two millennials versus boomers we’re sponsored by pursuant full service fund-raising data driven and technology enabled tony dahna slash pursuant wagner see piela is guiding you beyond the numbers regular cps dot com bye tell us turning credit card processing into your passive revenue stream. Tony dahna slash tony tello’s and by text to give mobile donations made easy text npr to four, four, four, nine, nine, nine. What a pleasure to welcome peter panepento to the studio and his co author, internet kurt to the show by phone. Peter welcome, welcome back. I’m excited to be back on tony martignetti non-profit radio back to the show. First time in the studio, though first time in the studio, we’ve done it by phone. We’ve done it on site at conferences, but never in the studio. So it’s pretty cool to see you in your native habitat. Thank you very much. Peter’s cofounder and philanthropic practice leader of turn to communications, a pr in communications firm working with non-profits and foundations, he has deep experience in the media and non-profits he was a journalist for more than twenty years, most recently as a managing editor at the chronicle of philanthropy that’s where i first met him even before he was managing editor. He’s at turn hyphen, too dot ceo and at peter panepento internet car welcome to the show. Thank you for having my pleasure. Internet is the founding ceo of bold and bright media, a multimedia publishing company helping non-profit writers tell their stories. She also works as a non-profit leader and a journalist. She contributes a weekly column for the lexington dispatch in north carolina, that’s where she started in journalism, she’s been a ted ex presenter and is a contributor to non-profit marketing guide that’s, a friend of the show give you the room, miller she’s been on a few times. Internet is at bold and bright media dot com and at the right folks w r i t again. Welcome, antionette. Look. Thank you. Welcome from north carolina. Now i have two homes in north carolina, in pinehurst and emerald isle. Where is lexington? I think it is somewhat north of finders. But finders is beautiful and it’s a lovely place. Not like to go and visit. Great place to go. Yes, it is. I’m not. Yeah. I’m not a golfer. A lot of friends say that’s a waste of a house in pine er’s. Because it’s actually on a golf course. But i just watched them thankfully. It’s. A nice, quiet sport and i don’t know too much about sports. But it’s a nice quiet one. It goes by in the backyard. I don’t hear them. No golf balls in the kitchen, windows xp. Fine. Where so we should get together sometime. We definitely should have written for a pine straw, which is a beautiful publication there in-kind okay, so, yeah, you get a chance to pick that up? I haven’t written for them in a while, but it’s really great magazine. Excellent. Pine straw, i’ll look for it together. Peter and antionette have this book new book called modern media relations for non-profits creating and active pr strategy for today’s world antionette let’s stick with you. Why? Why do we need a media strategy? Well, we need a media strategy because i haven’t been on the other side of covering non-profit and then on the executive director side, i was actually exactly director of where q different non-profits i realized that there was a missing element of communication, and a lot of that has to do with not having a media strategy. Most non-profits don’t have a sign media relations coordinator, we we wish we all had the money to do that thing strategy is really a cost effective way to implement some tools. Second make you a media darling that can help you get promoted in larger publications or on television and radio, so that our goal in writing this book was just to help people with, you know, some constant, active and quick ways that they can improve their media relations strategy. Peter, you were at clark chronicle of philanthropy when i first met you. I think you were web. Editor. That guy was probably right. Yeah, i was on your podcast that’s right before i had this show. I’m pretty sure this is very meta. Yeah, we’ve come. Yes. The student has become the teacher. You have to obey me now. We were in the chronicle philanthropy studio. Um and yeah, i think you were web editor. Alright. So through web editor, you became assistant. Was this a managing editor? And they’re managing editor or one of the managing editor’s eye was a system managing editor. Yeah, go right. The point is through that time you had you received thousands of from press releases to enquiries to phone calls, maybe tenth out who knows from non-profits trying to get attention, right? What are i mean, we have an hour together, so we can’t say it all here. Okay? What? What do you what? One or two things you wish non-profits could do? Would do better around their media? Yes. So, it’s interesting. I’ve been on both sides of this equation now, and i know how hard it is to pitch stories that yes, but but, you know, like antionette i had twenty years of experience in journalism, so i got a lot of pitches over the years, and as you noted, the time i had at the chronicle, i got a lot of pitches from non-profits and i think i think the biggest, biggest turnoff for journalists and the biggest thing i wish i could do when i would get a bad ah pitch from a from on organization is give some really basic advice to actually get to know the publication and the person that you’re pitching. This is that of getting blanket pitches that you send everybody, you know, get to know who you’re actually pitching and and know what they cover and and know a little bit about what the reporter editor cares about and taylor your pitch to that to that reporter, knowing what she or he might be interested in covering and the angle that they would want to cover. Okay, duitz you get so many, you get so many pitches that really the ones that stand out are the ones that that kind of, you know, they show some research, they show some research, they know what they cover like at the chronicle, we’re not going to come and cover your charity gala. Every every charity in the country covers a charity gala, but i would get, you know, all these news releases from organizations pitching their gala. I’m not going to cover that, but if you tell me something unique about what that gala might teach other non-profits or can identify a speaker, that might be of interest to a broader non-profit audience that might get my attention. So do that little extra bit of research find out what’s unique about what you’re doing and how that that unique thing that you’re doing actually intersects with the interests of that reporter you’re reaching out, okay? We’ll talk more about your advice for press releases specifically, but okay, excellent. So cem basic do some basic research now. I was disappointed to read in the book that newsrooms are no longer like i saw in the movie spotlight. It doesn’t mean it’s not like that anymore. It’s not it’s, not and what’s really interesting about spotlight, too is that that was pretty reese, right? I mean, that was an investigative team at the globe about ten years ago that was doing some major investigative work, some of that’s happening now, but in a lot. Of cases newsrooms have been really cut to the bone, they’ve been commoditized, the business has really changed and and as a result, there aren’t thes robust reporting staffs in these big news holes that you’re going after it’s become a lot more competitive, especially for non-profits who may actually be reaching out to publications that don’t have anybody who actually covers non-profits as a beating the non-profit beat right? All right, we’re going, we’re going toe take our first break, and it is for pursuant your newspaper is pursuing e-giving outlook, they took the latest fund-raising reports and boiled them down to the takeaways you need in a concise content paper. Watch the archive of their related web in or do both it’s, an ensemble piece of paper with matching webinar through the coordination both are on the listener landing page. Tony dahna slash pursuing capital p for please now back to your media relations strategy. So peter what’s the implication of this degradation of the newsroom loss of the newsroom, no longer a non-profit beat reporter for non-profits trying to get the attention of media there, some negatives and positives related to that, i would say the big negative is that it’s a lot harder to identify the people you need to build relationships within news organizations and it’s a lot also a lot harder to get your story place, because there’s there, our reporter now might be hearing, you know from from even more folks who are competing for the limited space and what we’re talking about a newspaper here in this case in the newspaper. But it actually goes across local television and other things, too. There’s just the news hole ott of a lot of news organizations now have less space, or they are part of a conglomerate and there’s some, you know, national coverage in your local newscasts that has that’s eating up time now to that’s kind of mandate and there’s no one devoted to the non-profit beat, right? So the surgeon or the people you’re pitching r r have multiple assignments? Absolutely. Nobody is devoted to your your category of existence that’s, right? And people are turning over quickly too, so i’m so the net result of all of that is is you’re competing with a lot more people for a lot less attention. The upside of that, though, is if you are really good about building relationships with a few key reporters out there, and they start to trust you their time is so short instead of you having to pitch to them, they’re going to come to you probably a lot more regularly when they need an expert on a specific topic. So if you’re able to break through and get the attention of that reporter and and they trust you, um, that becomes really valuable to you and that’s really a key basis of the book to its howto build those relationships and howto break through and get to the point where it’s not just you sending news releases out to reporters and hoping they cover it, but but that they’re actually coming to you when they need an expert on your cause or on what’s happening in the nonprofit sector in your community or, you know, whatever you’re really looking, push, we need our media relations strategy to be much deeper than spread what you caught spray and praise brain provoc press releases, you know, to one hundred outlets, none tailored and just and just hopeful weigh a lot deeper that we’ll get to it, we’ll get to it shortly antionette by the way, i love the name antionette that was my grandmother’s name on my father’s side. Antionette antionette do you do you go by and short or do admonish people know it’s antionette now, it’s just that it’s hard to fail, but when it was hard enough to learn that name, so i think i’ll just go by that name because i noticed you have a n t i o n e t t and i think the more common spelling is oh, i end absolutely catches everything i never yet it’s right on my show sheet. I’ll prove it, peter, i’ll show him i have it spelled right every time because you’re smelling it like a grandmother, but i know i noticed i noticed you spell it differently. I thought maybe you were saying antionette but no, not internet. It’s okay, antionette martignetti was grandma martignetti you spend all the time in the book talking about ethics? Why internet? Why? Why? If we’re approaching media, why do we know about? Why do we need to know what’s the some ethics guidelines basics for journalists? Well, this is an important time in an important environment you’ve been a journalist. So one thing one of my pet peeves is whatever i work on a story non-profits asked me if they can read it, which would cause me to lose my job. I really leave a lot of people don’t understand that, you know, it could be really offensive that crosses the line between advertising and paid yeah versus a really urgent media story. So you know, where you go to a television producer, for example, and working studio you might be ableto see it after it edited and sent you, but you don’t really get to have input in that process, so we wanted people to understand that, and to really it’ll help with your relationship. So we begin our book with some jargon in terms that we use like moon, where the peter just talked about you tell me why someone would want to come to your gala will for a journalist, you say here’s, why they knew where they are, ears perked up so that’s that will really help people in establishing relationships to understand the ethics and the jargon and behind the scenes scenario with newsroom another point, you make his offering someone journalist free admission to a gala. Or maybe, you know, can i buy you a lunch? You should. We should know that. There’s. A good chance. You know you’re polite offers will politely be turned down. Right, and most organizations have a have a policy about that on the other side of the news room, so don’t take offense if they say no, i can’t accept your ticket. I mean, it’s it’s for, you know, a ten dollar event that might be that might not be an issue, but if it’s for one hundred fifty dollars gala, you know that that might be an issue for journalists, except that it could be considered, and julie influencing their objective news stories on din the new york metro area, it could be a fifteen hundred dollar ticket right way. Okay, we’ll get there in north carolina. It’s coming, it’s going, well, i’m not i’m not saying that’s a good thing anyway, i’m just saying that that’s that’s the state of the state of some some dollars in the northeast or certainly in the new york metro area, i’m not saying that that’s something to aspire to by any means, right? So you antionette you touched on earned and paid versus owns you in the book the two of you call this the trifecta could you distinguish between earned payden and owned media for us? Absolutely. And the trifecta isn’t a unique term for our conversation when that is used quite often in the journalism world, but what i noticed is that non-profits we’re really focused on earth media, but sometimes their strategies weren’t connecting their own video, which earned media traditional journalism. So it is what a reporter on whether it’s radio on the radio are print, which cover and its objective information paid media is advertising, and then all of the media which people forget that they actually own their own media sources right now between social media and website, they they do have control over that i’m seeing people, for example, a community college that had a huge cam picking that they paid for with an advertising firm to say we want a traditional student but well written their website, it didn’t really correlate with the messaging that they have paid so much money through advertising and paid people to get stories and earned the other press releases, and then they didn’t coordinate that with their own owned media that we really talk about dating you cover that case in the book that they were paying to get nontraditional students, but then there’s social media and the website was highlighting volleyball and some other sport. You know, it was highlighting the sports, and so people are looking for coordination in message, and they weren’t finding it right. They were born. They were showing back about players, and they wanted older students, people to consider themselves a student. If they’re older, they had a violent past about being featured on the website. Let’s, see so let’s stick with you internet talk a little about the earned media. Peter gave some tips about press releases. What i like way like here, actionable, no actionable strategies tips. You know what? What, what, what some other advice around making press releases more likely to be acted on and not not trashed. We have a section where we talk about appealing for may have been working with pressure lisa’s much first job as an intern at a newspaper with a full presently about the fax machine and deliver it to the right. This doesn’t seeing press releases the good, the bad and before quite some time and for non-profits a particular thing after you that they’re not really appealing a lot of times that we’re having the same event. You know, we talked about the gala where a golf tournament, we just kind of recycle the same press release every year and again, that’s not showing what worthy and a lot of times when you read the press release, i tell people, if you get bored reading your own press release that, don’t they? So just to make him appealing is good and then as some really powerful quote. So once the happiest people has this really stuffy quote from the executive director, that doesn’t end quality to the conversation. So that quote from from your weather report chairs or eighty your communications director to me, something exciting, not great language, but nothing exciting. You even recommend you recommend spending ten minutes interviewing the person, even if you’re the internal. You know, if you’re the internal communications person, you recommend spending ten minutes interviewing the person you’re going to quote, you can get some of their active language and bring some of that passion out that theyve got for the subject. Absolutely, absolutely that’s part of making your strategy appealing. So, you know, just just kind of sprucing up the language and and again removing the jargon from your non-profit and your great language. I feel like people, especially if they receive a grant that cutting case, you know, part of their executive summary into the press release and the journal is not you. I love making this news worthy. So, peter, our press release is still valuable men. Should we even bother be doing them, though? Yeah, i mean there’s value to him. But i think they shouldn’t be the default any more. I think a lot of organizations think there think that by sending news releases out, whenever they have something to announce that’s their media relations, they’ve got made a strategy right right on that it should be part of the picture, but it shouldn’t be the whole picture, and they are valuable in a couple of ways. One is they actually can provide valuable information to a reporter when they’re reporting on a story they’re very helpful toe have posted on your website a zoo in an archive for when people are looking for information specifically when reporters are looking for information on a lot of times, if you have those news releases posted on your website, they may connect through a story they’re writing on. It may not happen the day you signed the release out, but three months from now, if you release an important report on something and reporters covering that issue let’s say you put a report out about hunger in your community and it gets to be around the holidays and reporters doing story about hunger and hunger charities around the holidays that release might actually get their attention when they’re looking for information so there’s value there. But when i think you’re sending them out, i i feel like you get a lot more attention and you do a lot better job of building relationships if instead of just sending a news release to everybody on your media list, you you identify a few people and actually send a personal note to that reporter talking about what’s coming up, you know, giving them a heads up about what’s there, talking about some things that might be of interest in that announcement to that reporter and then making yourself available is a resource for for follow-up either right then or whenever the reporter needs that, i think if you actually spent more time doing that and less time just cranking out press releases you, you get more of your news covered and you built some better relationships and that the personal note idea. You have a little section in your book where you say you’re recommending something, you say way, have we switched years to make this a fund-raising book? No, you’re talking about relationships with reporters? Yeah, yeah, and no. So, i mean, i know it’s. Just that relationships are important and the personal note goes above and beyond how many personal. You know how many personal handwritten notes would you get in a month? You know what? The chronicle of philanthropy? Very few. But you know what? Average it’s a stand. And it stands up, you know? So he’s going to get rid. Exactly, write something stupid in your hand written note. You know, it’s still gonna end up in the garbage, right? So don’t try anything stupid, but, you know, you can stand out absolute waste. And that z very, uh it’s perfectly consistent with what we say about dahna relationships, absolutely for fundraisers sends the personal thank you note from a boardmember or something? Yeah, the personal notes, the thank you’s are really crucial. Azan example on dh this has happened fairly recently. One of the clients i work with, you know, is looking to build relationships with reporters who cover philanthropy in wealth. And i’ve reached out to a really prominent ray boerner, who covers wealth and have built a relationship with him without ever actually pitching a story to him. Yeah. So, you know, i sent along a couple of of story ideas to him and explain to him who i was and who i worked with and how i could be helpful to him. And we had a bit of a back and forth, and it got to a point where he actually reached in some of the email back and forth, he finally reached out to me and said, hey, i’m working on the story. Do you have any people who can who can be quoted and and i got back to him with three people home run, yeah, he’s asking you, he’s asking me, and then on top of that following that and, you know, actually delivering on it and him getting the sources he wanted. I got our email back afterwards where you actually i thank him for the story and he replied back and he said, you are now in the pantheon of pr people whose emails all open every time. So if grand slam, if you can deliver on that, you can you can move yourself into that pantheon and and that’s way more valuable than that would’ve been way more that one relationship is way more valuable than me putting a release out on pr newswire and hoping it gets picked up a thousand times more. See all these ideas in the book you got to get the damn book that’s just the point where we can’t cover everything in an hour. It’s modern media relations for non-profits just buy-in panepento incur. Just get the done thing let’s see? Okay, little moron earned media. That was some good in the media for us, right? They’re actually very good. It wasn’t e-giving, but nobody. You’re welcome, but nobody listens to this show way. Have over thirteen thousand. Um, let’s. Stick with you, peter. Peter p on on beds writing your you can write up ed. You’re writing on spec though you might spend a lot of time. It may not get printed, but it could be valuable if it if it does absolutely, you can be purposes. That’s, right? Ok. Writes a little opera. Okay. So op eds. If you’re not familiar with what i’m not, that is if their opinion pieces that are written by outside writers. Thank you. You’re a newspaper keeping me out of george in jail. Well, my own show. I have jack in jail and i think it’s interesting s o, i’m about to put out an e book on top says, and we’ve had a really hard time titling it because way can’t assume that anybody knows what an op that is so it’s kind of an internal struggle i’m having right now too, but ah ah lot of people think that op eds are kind of ah dinosaur thing of the past that they don’t really exist anymore, but guess what? Newspapers are still running them, and in fact they’re probably running more of them now because they have smaller staff, so they’re actually looking for more writers to contribute to their pages. So if you’re actually looking to advance an idea or, you know, advance an issue trying to, you know, build awareness about, you know, health care and you’re in your community or some kind of gap there, this is an opportunity for you to build a, well, a statue, you know, well crafted argument written by a thought leader in your organization, your ceo, your executive director, you know, the head of whatever initiative you’re working on and and use that space is a is a a place to kind of articulate your argument about why that issues important and what’s being done about it, or what people can do about it and a cz you noted the great value of that, you know, there is competition for these so you you’re writing these on spec your you may send it into ah paper, and they may not pick it up. The op ed page is limited space, right? Exactly if it does get picked up. Wonderful, right? You’ve gotten you’ve gotten in there if it doesn’t get picked up now you have a piece of writing that you can use for other things, you can use it on. You’re on your own media, you can use it on your website. You could put it in an appeal to donors. You can put it in your annual report. You khun it’s, it’s, not wasted effort. You can you can do something else with it. And the great thing about the era of internet journalism now, too is if the if the peace does get picked up before you know, twenty years ago you pick up the newspaper, you’d read the op ed that day and you throw it away. Now it lives forever online and when people are searching on that topic, your op ed might show up six months later and you might win a new supporter. You might, you know, no, get somebody who wants to learn more about your organization and joined your email list, you can get lasting value from these now internet there’s. Also some services is that you can use teo to find out what generalists are working on currently, as they’re trying to source. Haro is one help a reporter out profnet say little about those would you please sure the one of the big things that we really try to emphasize that help people find you. So a lot of times reporters are working in a silo like peter mentioned before, they have us to worry they have a story idea whether they’ve pitched it to the editor of the editor, came that i really love you to write a christmas story about non-profits in the area, i get that i get that a lot, and so here they are. You know, out here looking for sources. Finding people on facebook is a really great way, but there are services like said president, helpful reporter out sourced bottle on pitch rate that you can, you can say, you know, here here we are, here’s our mission and we can provide stories on this particular topic so you can go forward and really and thinking about your strategy think about what stories you want to share. I worked with a community that serves families who are facing homelessness, and they wanted people to know what that looks like, and they wanted to challenge this stereotype. So when they had an opportunity to connect with reporters over the holiday, they really share different stories about who was living in their community and why, and that was great for them because it was a really empowered story versus just having an expectation that you’re only is gonna work out the way you wanted to. We have just about a minute before a break internet so we’re gonna spend a lot of time after this break talking about great goal oriented, responsive, empowered, appealing and targeted for your media strategy started start us off with goals, and we’ll have plenty of time. The finish up talk more after the break, we’re gonna start with what your advice around setting goals for your strategy? Well, i wouldn’t say start with your with your team, so you know what if whatever role you’re in and you’re reading this book, i mean, we wrote it so that it could be helpful before members of your communications staff eighties, but really start with city now with her team and talking about what is your goal for your media relations strategy? That’s a measurable outcomes like you would for a grand opportunity and think what what comes out of that conversation? It’s really simple, but not something that people take the time to do in their non-profit daily work, you have some sample? Ah, couple of sample goals you can share. Yes, one of the big goals we talked about that before, with the with the community college i worked with was, do they really sell student enrollment going down? And they thought, has only increased enrollment, so their media relations strategy goal was to show that, you know, other that, you know, you just have to be a high school student high school graduate coming directly to the community college. They wanted to emphasize that college was open and welcoming to also they said, oppcoll around that i’ve also you know, i’ve had a personal goal of my last organisation, i work for housing non-profit that kept getting mistaking for the housing authority that our goal was just for people to know our name was a big old fred. All right, we’ll take, uh, take a break. Weather cps it’s personal now heat coach doom he’s a partner. You heard him on the four hundredth show just two weeks ago. Check out the firm, then talk to him. Very good guy. He’s no pressure, have you? I don’t know if you have you ever even heard of a high pressure sepa? I’m not sure that exists, but dahna you will listen to what your needs are and then he’ll tell you whether they can help you. They are wagner, cps dot com to start and then talk to him now. Time for tony steak, too. While there is a lot of talk about millennials, including on this show covered in many times millennials, donors, i’m pursuing baby boomers. I’ve got a different perspective. If you’ve got donorsearch or sixty and over, you need to promote plan gift to them that’s gift in their estate and retirement plans? I’ve heard it so many times loyal donor-centric boardmember they’ve been giving for fifteen, twenty years, maybe more, they die and there’s nothing in their state plan for the organization, everybody expected it, you know, people are saying we just assumed it would be there, but it’s not there they were never asked. I hear about it because it’s often the reason that people initiate contact with mito to start a plan giving program because they’re so disappointed about this, this gift that you expected and wasn’t there and they don’t want to repeat that they’re competitors are asking, your competitors are asking the other non-profits it might be a small community and, you know, they’ve found out that there was a gift to another organization in their will in the community that hurts a lot, but they were left out on against that they didn’t ask. So it’s it’s really not? You know, millennials versus baby boomers uh, you don’t you might very well need to be promoting to both, depending on what your causes and who you don’t what your donor looks like, but, well, the headlines and webinars you know often are going to millennial. E-giving i’m paying attention to baby boomers sabat there’s a north an enormous amount of wealth in that generation, and they are generous with it, and that creates potential. My video says a lot more, and that is at twenty martignetti dot com let’s go back to peter panepento and antionette car who are with me talking about their new book, modern media relations for non-profits, um, answer that we were talking about goals, the g and great, um, you need to identify who you want to be pitching once, you know what you want to do you to identify, you know, who you’re what, your audiences, right, who the right journalists are absolutely, and i need to pitch with purpose. So instead of spray and phrase talk about know, how do you how do you actually pitch with purpose? And a lot of that piers talked about with your delivery of, you know, sitting a press release but also sending a personal note or pitching or approaching them even when you aren’t necessarily pitching your no, i’m agreeing with you and cut you off there no, no, absolutely absolutely that’s that’s part of our goal oriented basically it’s what’s. Your game plan? What we’re asking people, you know, what do you each year you should sit down with your non-profit and say, what’s our game plan with our media relations strategy? You some people call it a campaign, you want to look at it that way, but that is important, and it can it can enhance what you already have going on. Maybe you’re having a big no anniversary fundraiser that really wants some great media attention around that. This could really help you with promoting your fund-raising strategy well and go hand in hand. You need to think of it as something long term to write a relationship building like you were saying, peter, absolutely, and in setting the goals, they’re really not goals there. Not so much goals for your media placements, but as much as their goals for your organizations and you’re connecting your media strategy to your organizational mole. So it has the huh? The maximum value free organization if you’re only able to invest, you know, twenty hours a month of media relations let’s, make sure we’re investing those twenty hours a month on something that’s actually going to move the needle for the organization not just necessarily get you media hits for the sake of media and in the in the immediate term, right? Like, you know, if you if you’ve got your, uh, let’s say you got a milestone anniversary. So you got a fifty if their hundredth anniversary coming up, you know, the time to think about your media strategy is not two weeks before the big gala celebrating the anniversary, right? Yeah. It’s, like, eighteen months before of the anniversary. Osili abila start building those relationships like you’re talking about exactly what you want to build the relation in ships, and then you actually want to think about all right, we have we have one hundredth anniversary coming up. What do we want to? Not only not only do we want to celebrate that, but what do we want that to say? What message do we want to come out of that? Who do we want to reach with that message and having some clear goals around that that actually kind of advanced the work of your organization, you know, really gets you off much bigger lift from the effort and the investment that you are putting in the media. In the in the end. And it requires more thinking and and work up front. But it’s going to lead to much better results. And i think. What? What always gets me and and i understand why it happens is is a cz you noted like you don’t you don’t just make it an afterthought two weeks before the event. Oh, no, we’ve got to invite the media to this that’s. What leads to those cookie cutter press releases? They don’t get into any impact, but if you are actually building the relationships, you’re thinking about what the key messages are your thinking about how they connect to the reporters you want you want, you actually want to connect with, ah, that time is really well spent, and you probably actually ultimately wanna spend less time chasing stories than you. You you are if you’re just kind of doing the dahna oh, no, we need a press release conversation two weeks before that, and you’re also so much more likely to have a positive outcome absolutely and less frustration, absolutely absolutely the are they are in our great is responsive. Does this mean that our media strategy should be responsive? We’ve covered a little this already in the conversation, but really it’s about making sure that you’re not just pushing things at a reporter that you’re being responsive to that reporter’s needs and what here she might be working on. So it’s it’s really media relations there’s two words in it there’s media, obviously, but there’s relations it’s it’s building that relationship on dh kind of being attuned to and responsive to the needs of that reporter that you’re tryingto work with. So it means it means being available, it means, you know, helping connect them the sources it means sometimes actually saying we’re not the best source for you, but let me connect you to somebody at another organization who is on, and it also means to having some basic information on your website and some other places that are actually helping a reporter when they’re on a deadline, connect with you and get the information they need. So we talked a bit about the fact that a lot of non-profits don’t have, you know, a media or a pressroom page on their web sites, and if they dio, they may include a bunch of press releases there, but no contact information for for their media person on dh having been in that reporters share and looking for sources if i can’t find your media contact. Or a place to to connect with you. I’m going to move on to the next organization s o being responsible in some ways being proactive, too. It’s, you know, it’s it’s having some of those basic kind of, you know, building blocks in place to make sure that you’re you’re responding to the needs of the reporters. Internet let’s say little about this flesh is fallible, but in terms of deadlines and you know the urgency that a reporter has when they’re on assignment first, let me ask a basic question is this i used to learn back when i had relationships with people like stephanie strong at the new york times who once upon a time had the new york non-profit beat in the times that ten a m was a critical time like that was a deadline time for a lot of newspapers. Is that is that anachronistic maya dinosaur? Or does that there’s something like that still hold true? I know you’re not a dinosaur at all. I would never say that. Hee hee. I never say that, but every publication as their own deadlines and that’s another thing that speaks to what? What peter mentioned. Understanding the reporters deadline and i love whenever i reach out to people and they say what’s your deadline because they know that they’re going to try to help me keep things moving in a timely manner. That’s a good question, and one that might impress your reporter friend of what you just did. And the other aspect of this being responsive is that when the news breaks that might be related to your organization, one particular organization talked, and we share this example in the book about how there was a domestic violence situation, unfortunately, with nfl player in there state that really launched this conversation about domestic violence, and they responded, but, you know, when you’re where they call newsjacking you have to be ready to go on dh and be prepared to be the scout leader for the person leading the conversation and really no sharing why this particular thing that happens, your organization have been working with families to help ensure that that just doesn’t happen. So they were i mean, you know, when reporters call you calling back, understanding their deadlines, but also if you wanna happen, teo a popular topic in news cycle reach out to a reporter and say, i know everybody’s talking about me too, here’s, how our organization within that conversation and that’s what newsjacking is ok, just try and keep you out of jack in jail. You’re paroled, okay, but longs to explain the term newsjacking alright, so it’s taking advantage of what’s happening in the news, right, and seeing how your organization fits into it and can lend its expertise to the conversation. Absolutely. Okay, um, okay, okay. Um, anything else about well, events? Yeah, internet hyre peter. Peter was talking about events, and, you know, the ubiquitous gala press releases that he would see, but but hey, touched on this little bit. I want you to flush it out for me. If there is something newsworthy about your event, then, you know, highlight that, like he mentioned, uh, maybe a celebrity attending or something like that. Absolutely so that’s a good way to get the media out, offer them a media representative of a time before or after, where they can talk to the celebrity or the expert. You know, i’ve seen a lot of people successful when they had data report, and they offered this expert as they made it relatable to a community need, and then they offered an expert who will interview we do have a section where we talked about what to do to make your event we’d hear friendly, yes. So having been on the other side of that, you know, it has been a challenge with reporters show up everybody’s busy at the gala for the event, and, you know, things are hectic and the reporter shows up looking for the executive director, and no one can seem to find that person who was it? Who was the media contacts and doing something as simple as making a little place where you tell the reporter here’s where you could check in is nice and important, and you really don’t want the reporter roaming around, you know, in some cases talking to random people, so i went to one of it. And i assure you that i was there on assignment and never find anybody who would take the time to talk to me, so i went back and told my editor, we weren’t covering that story. So that’s that’s really, you know, one thing that people don’t think about that think about it in the media there when they’re they’re sometimes they are prepared, so we talk about how to how to make your event media’s really before, during and after the event and share some of your coaching tips for for when they are talking to the executive director ceo, the person may not be so media savvy. You have you have a lot of tips in the in the book share a couple of those for coaching in advance to prepare so coaching and prepare. You want to make sure your media person is on message that’s part of that goal conversation. So, you know, whoever is responsible for coaching the scout leader, that could be a boardmember a lot of times it is, and, you know, that’s, even worse, they don’t do work on the day to day basis, so you want to give them the key. Points, and he did don’t overwhelm them with information, but maybe even a sheet to say no if you get stuff, bring it back to this message and bring it back to this place. I recently experienced that i am on a community advisory board, so i was in that position where our public radio stations and they had a white board and the communications director was like, ok, tell me why you like public radio, and then she would tie it to key messaging, lifelong learners. So she said, well, just keep saying lifelong learners get stuck just say and i’m a lifelong learner, so that was messaging that they wanted to promote it fit within something that was very comfortable for my story and that’s a tip that i also get two people to make sure that that you give them some practical tips. But i’m not why they why they like being a part of your organization that they’re boardmember if there is the executive director, make sure they’re not doing day to day work, they’re busy thinking differently. Make sure they have a personal connection to the story. Peter, you can probably give tips for foundations. Sure, yeah, absolutely. And, you know, it’s really about kind of both preparing the spokesperson or the leader for with, with what those key messages are, but it’s also kind of preparing them for what to do when they don’t know an answer to something, and in some cases it’s, it’s, it’s, even them saying, you know, i actually don’t have that information in my fingertips can i have? Can i have somebody follow up with you after the interview, or can we send you some more information afterwards? A reporter often, especially when they’re dealing with non-profits isn’t out to get you, you know, they want to get accurate, useful information, so though they’ll respect that and and and if you don’t know an answer to something, just say you don’t know an answer something and yeah, by the same token, you talk about the hot mic problem and the fact that anything that a reporter hears is fair game unless it’s explicitly off the record. Yes, there’s there’s tons more tips. Yeah, no, i think the one thing to keep in mind, though, is that anything you actually say can unless it’s it’s agreed upon between you and the reporter that it’s off the record and they can’t use it it’s fair game is shooting after they put their notebook and that the men away. Some of the best stuff i ever got as a reporter was after i put my notebook, you know, i closed my notebook and the doug, and it wasn’t deceptive at all. The people let their guard down a little bit, and they start talking a little bit more contemporaneously, and then you go in, the reporter might go back and say, oh, hey, do you mind if i write that down or can you can you talk a little bit more about that kind of make it give them a signal that there are they actually are still on the record, but but always assume when you’re talking to a reporter, when you’re when you’re sitting in front of a microphone like i am right now, that it’s getting picked up way have a president who knows that very well right now. All right, so you know what you say in the presence of a reporter is is on the record, and there are a lot more tips about coaching your ceo. We gotta take a break, tell us you’ve heard me say the test. The tellers, moughniyah, lt’s, tell us, moughniyah, lt’s from from charities that referred companies for credit card processing and air. Getting that revenue each month, and from the companies who are using tello’s. Four credit card processing can use more revenue that long stream of passive revenue. You’ve heard the tell us. Moughniyah, lt’s. Watch the video it’s at tony dot, m a slash tony. Tell us now, back to peter panepento and antionette car. Let’s, move on because we’re going to cover the whole word greek and there’s there’s more about were jumping around. We’re jumping to different parts of it a little bit as well. Just gr yeah, it comes e what do you mean, jumping around this a planned? Well, i mean, we’re kind of covering a little bit of empowered with some of the other things we’re talking about, okay? That’s what i’m saying? Yeah, you’re staying on target antionette hyre assault so anarchists but oppcoll look, i’ll keep you on a message, all right? I’ll help you with your media strategy, your media messaging. Okay, so yeah, there’s a lot more about being responsive. Just get the book for pizza. Alright? Empowered the ian. Great empowered what do this mean? Peter it’s really about kind of owning your message and being proactive in your in your in your work with reporters and wave touched on this issue at different points in the conversation here, but it’s really about not waiting for things to happen to you, but kind of being in a position where you’re where you’re taking an empowered and proactive role in talking about your organization and reaching out to reporters in showing up in the places where where they are so it’s not just again sending emails and press releases its making sure that your, you know your web page has the right information it’s making sure that yes, your own properties? Yeah, you know it’s actually properly it’s it’s, it’s identifying the reporters that you care most about uncover your beat following them on twitter and, you know, retweeting their messages and doing things they’re so you’re kind of showing up on their radar screen and getting their attention that way. It’s it’s really taking the steps that you can in little and big ways to to make sure that that, you know you are showing up and you are kind of putting yourself out there and all the places that really that really help your organization get a story told in the media also, if there’s some placement and it’s inaccurate o r you’re accused of being fake news or you have some rights in this process, absolutely too, and being empowered is recognizing what to do when when this story is wrong or, you know, you feel like something is mischaracterized you feel like somebody’s misquoted. They got a fact wrong, it’s it’s knowing that you have some tools in your toolbox to ask for a correction to run a write a response letter to the editor to take steps to actually own your message. Even in the cases where part of the story was missing or keep perspective was missing. Your organization’s left out of a story that you feel like you should have been in, you know, knowing that you actually have a right and and, uh and an ability to actually advocate for yourself and try to right those wrongs. And we have a lot of tips on how to do that. You also have advice on positioning your organization. Somebody within your organization is a thought leader. Yes. Power say little about s o and an answer not. And i both weigh both work on this issue quite a bit. It’s it’s. You know if and and ties back to your goal. Let’s, say your goal is to position your your organization, your community college as a place for lifelong learners. For people who are nontraditional students having and and by doing that one of the things you decide you want to do is you want to get the message out that there’s value in education in your thirties, forties and fifties, for instance, having an expert on your staff being kind of the voice for that issue, who’s out, advocating and talking about that in your in your own media, but also in her new media is really valuable. So having tony martignetti, the expert in our college, on lifelong learning and looking, you know, for opportunities for him to write op eds for him to be a voice in coverage of education around that issue. You’re branding a person and your organization is a thought leader, but by extension, you’re raising the profile of your organization and building relationships that will get you more media coverage and get you more attention from prospective students, prospective donors and others. There’s a lot of advice in the book about how to position yourself, how to make yourself ready, making organization ready for for to position yourself as as thought leaders plus thank you for the the durney talk pretty when he says my name martignetti martignetti three italians and thank you for that. Yeah, i should have made it about playing, giving. All right, because that’s where your i was going to admonish you that on very shortly start for our last break text to give mobile donations made easy, it’s, simple, affordable, secure. While i was on their sight for a few minutes last night, donations were popping up. The window pops up. Tells you with new donation the ten. Twenty, there are multiple fifties, there was a fifteen hundred donors are using them. Text npr to four, four, four, nine, nine, nine for info on text to give and to claim your special listener offer. Got about six more minutes for your media relations strategy. Internet let’s. Turn to you, teo. Talk about the r is appealing. Your media relations strategy needs to be appealing. What do you two mean there? So we spent time interviewing other journalists about what they would like to see. Not just based on our experience, but we interviewed other people about what they wanted to see in covering non-profits and here’s. How that chapter came together. People told us what they what they wanted to see impressively. The list of them against the elements of a really good quote. I mentioned it. Earlier that people didn’t want to see, you know, great jargon were like, you know, since, um, you know, very it sounds like the official statement of the organization in the quote, but they were looking for something a little bit, you know, when one reporter described it exactly, like, give me something sexy and so that’s how this appealing conversation came about, and the other thing is visuals, a lot of people are under pressure, they might have one photographer that is going to cover breaking news or that that is really important because they high resolution, high quality photos and in some cases, officially, in the television side, videos for the website there’s a pressure we heard from television reporters to have other content on the web site outside of the interviews so that the media source can run that. So having me visuals are very appealing to people, and they’re very helpful when you’re covering something like data and report like, you know, some of us who like that, you know, like reports, but of others in immediate really need to know what’s appealing about your report, so having a very cool executive summary and maybe some really great brand messaging will be helpful. You know, something colorful, even a cover, read it and just spending that in your press early. So those are some of the things we talked about, and we also talk about if you are able to do that, it might be time that hyre announce that resource. So that’s, a question that came up for a lot of non-profit that we interviewed, like, when do we know it’s time to invest? We don’t have this ability to make it appealing or the time in our wheelhouse. So we just give some examples of when you might want to invest in and out, that a company that can help you get placement in coverage, like a turn to that, that that is a really question for non-profit. A little piece of earned media there, like like a turn, too. Yeah, turn hyphen to dr dot ceo that’s, right? Wow, yeah, yeah, bookmark it, everyone. I tell you something else. Ah, on appealing visual. Yeah, you sent you say in the book on lee on ly fourteen percent of the press releases that pr newswire hosts have have anything visual on them, even though it’s a very good idea was, like fourteen percent or doing it so you could be in the and you could be in the eighty sixth percentile. If you just start doing some writing, you’re having some visuals that a publication can not only get the attention of the reporter, but they could run with a story they might cover gives you a bit of a leg up having a photo having cem cem, you know, nicely produced infographics for report. You have those things actually can help tip the scales for you in a really big way, a little known secret at the chronicle, and i’m sure stacey palmer’s either going to be very happy or admonished me afterwards for saying this, but they don’t have a staff photographer at the chronicle philanthropy almost all of the photos they run, they either have to hire out or they get them from non-profits that air cover that that they’re covering, and having been inside the chronicle for years, um, you know, often it would fall on the reporter to actually find photos for a story and guess what if if i know a non-profit has an interesting perspective, and they have a great photo that could go with my piece and i and i and i know i can check that off my box and get that done, you know, i’m going to spend a little extra time talking to that non-profit making sure i can work them into the story because now i have a photo to go with the story so ah, a little piece of tip if you’re trying to get the chronicle, have some good photos available for him. Stacy problem, of course. Dropping names. She’s, the editor in chief? Yes, yes. Alright. Antionette i’m going to turn to you with a little bit of pressure. We just have about a minute. So would you explain targeted, please? I will indeed. We talked about it already in the we mentioned that somewhere in the goal oriented section again, this is identifying relationship. One of the things we talk about, we give an example of a non-profit that really had some great media coverage to a podcast that was related to the topic, so they work in the areas of george preservation, and they connected with george preservation podcasts and it’s the best media coverage they were able to receive, they were ableto have fun donors and boardmember through this relationship. So, you know, taking some time to sit down, we call it modern media relations because a lot of the other books were out before podcasts were even popular, but we really try to challenge people to think about a targeted strategy. And where is your audience? The best audience for you and your non-profit work? Yeah, i’ll give you thirty seconds on targeted. Yes. Oh, this podcast is example of that. Antoinette and i you know, when we were mapping out our media strategy for this book, we targeted a few outlets that we thought were really valuable. They were the outlets that reached non-profit leaders and folks who could benefit from this book. And guess what? You were on that list by implication buy-in non-profit radio is a valuable resource, absolutely. Bye. You know, we didn’t send this to folks who covered the textiles industry. We sent it to folks who cover non-profits and we were really targeted and who we knew we reached out to him. He’s peter panepento you’ll find him at turn hyphen too. Dot ceo and at peter panepento and she is antionette car at bold and bright media dot com and at the right folks w r i t internet peter. Thank you so, so much. Thank you. This was great pleasure. Thank you. My pleasure, antionette next week. Not sure have ever let you down, though, except for that one show on fermentation. But that aside, if you missed any part of today’s show, i beseech you, find it on tony martignetti dot com, responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled. Twenty dahna slash pursuant capital p weinger cpas guiding you beyond the numbers wagner, cps, dot com bye tell us credit card and payment processing your passive revenue stream. Tony dahna slash tony tell us and by text to give mobile donations made easy text npr to four, four, four, nine, nine, nine. Our creative producer is claire meyerhoff, known to these teo co authors sam leaving, which is the line producer. You have to get the book to see how they know her. The show’s social media is by susan chavez. Mark silverman is our web guy, and this music is by scott stein of brooklyn. Be with me next week for non-profit radio. Big non-profit ideas for the either ninety five percent go out and be great. You’re listening to the talking alternative network, waiting to get in. Thank you, cubine you’re listening to the talking alternative net. Are you stuck in a rut? Negative thoughts, feelings and conversations got you down? Hi, i’m nor in something potentially ater tune in every tuesday at nine to ten p m eastern time and listen for new ideas on my show. Beyond potential live life your way on talk radio dot n y c hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Are you into comics, movies and pop culture at large? What about music and tv, then you’re in for a treat. This is michael dole. Check your host on talking alternative dot com. I’ve been professionally writing comic books, screenplays and music articles from fifteen years. 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Nonprofit Radio for March 31, 2017: Who Needs Campaign Counsel

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Peter Panepento: Who Needs Campaign Counsel

Peter Panepento walks us through his report, “The Do-It-Yourself Fundraising Handbook.” Self-funding campaigns are rampant and Peter reveals how to do yours smartly. He’s a consultant and author of the report. (Originally aired September 2, 2016)

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d come down with distant my assis if you dared to infect me with the idea that you missed today’s show, who needs campaign counsel? Peter panepento walks us through his report do-it-yourself fund-raising handbook self-funding campaigns are rampant and peter reveals how to do yours smartly he’s, a consultant and author of the report this originally aired september second, twenty sixteen on tony’s take two thank you, responsive by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com and by we be spelling supercool spelling bee fundraisers we b e spelling dot com here is peter panepento on who needs campaign counsel three glad to welcome back peter panepento from like a short hiatus from the show’s on early last month, he’s, a freelance writer and principle of panepento strategies, a communications consultancy working with non-profits foundations and companies that serve the sector. He’s, a former assistant managing editor at the chronicle of philanthropy, he’s at panepento dot com and at p panepento peter welcome back. Great to be here, tony way. Haven’t gone too. I know that. What? What brings you back so quickly? This is this is unusual. Generalise does not happen. What? What the hell brings you back so fast? Well, i think it is the release of this new report on do-it-yourself fund-raising that i will work with the chronicle of philanthropy to produce within the last couple of weeks it went live. And i think due to the coincidences of timing, we have another interesting report to talk about pretty quickly. Okay. Excellent. I agree. That is that’s the reason dahna let’s. See? Alright, so do-it-yourself fund-raising what are we talking about? Let’s, make sure everybody knows what this thiss category is all about. Yes, and it’s. Ah, pretty rapidly emerging form of fund-raising. Although it’s not brand new. So if you think back over time, you may have seen campaigns where people decide they’re going to aa run across the country or try to break a guinness book of world records. You know, world records record or shave their head for a cancer charity. Um, these are typically do-it-yourself campaign these air campaign campaigns where a supporter of an organization takes it upon themselves to take on a challenge or do something on behalf of their favorite charity, and then solicits their friends and family for donations. Um, you know, if you think back about terry fox running across canada back in the nineteen seventies and eighties, um, if you even think more recently about the ice bucket challenge where a group of people, you know, decided that it would be ah, great way to raise money for a lot less research to double ice water over their heads. Um, these air campaigns where the charity isn’t doing the heavy lifting their supporters are, and they’re raising money on their behalf. Cool. All right, um, don’t we just call this peer-to-peer fund-raising well, it’s a it’s, a subset of peer-to-peer fund-raising peer-to-peer fund-raising also includes a lot of really charity managed events, so, you know peer-to-peer fund-raising includes walkathon, ds and runs and bike rides and things that are scheduled events that the charity organizes and then people oppcoll out and raise money for charity. Okay, do-it-yourself is really self organized events where the charity doesn’t schedule an event per se or really go to great lengths to organize it it these are things that are really done by the fundraisers themselves, the people who hatch a really interesting idea or or want to take on a challenge of their own, to raise money and with online platforms. Now charities are kind of starting to steer people a little bit and helping them and giving them the tools to do these campaigns on their own in a bit more of a formalised way than they’ve been done in the past, right? Cool. Okay, so i see it’s a it’s, a subset of peer-to-peer but you said the charity’s not organizing their, encouraging you to organize on your own and there’s enormous creativity, and we’re gonna have a chance to talk about some of that on on dh support from the charity, i guess charities air recognizing that if they create this support infrastructure and we’ll have a good chance to talk about all that, too, then you know, they just keep that up and their supporters can can go off and do vast numbers of campaigns all on their own. That’s right? And yeah, and that’s really what’s exciting about this and why a lot of non-profits are really moving into the space and trying to be more aggressive with with helping their their supporters do this for them because it can really become a almost a turnkey way. Teo, get teo, get fund-raising revenue. Now, there are a number of things that you have to do to enable it, and there are pasta oppcoll into it’s doing well, right? We’ll talk about later, but what’s exciting and promising for a lot of organizations as it takes the onus off of them to have to organize some huge event with tons of volunteers and lots of dates staff to make happen. And it gives the tools to the people who are out there raising the money for them to do a lot of that for them. Excellent. Cool. All right, all right. Um, so i know you have lots of examples of great support let’s go in. And the first thing that the report recommends is that there be a a strong platform and we’re just have, like, two minutes or so before our first break. Just so you know, okay, well, i’ll quickly talk about strong platform, and then we can come back to it after a break up, you know, for sure what a lot of charities are doing, and really charity water is one of the groups that hyre knew this is they have created sections of their website where they offer fundraisers, although our, you know, supporters all the tools they need to raise money into do-it-yourself campaign and charity water has done it, giving people the tools to give up their birthdays or their weddings or create their own challenges on their website, and then it really walks them through the process of setting up the campaign, soliciting their friends and doing everything along the way that you need to do to actually successfully execute one of these campaigns as an individual. So a lot of organizations are now investing in creating these platforms almost in the same model that charity water has done. Groups like the world wildlife fund has created a a platform called panda nation, where people can engage in do-it-yourself campaigns and a lot of other organizations that, you know, largely national charities with some local ones, too, are starting to try to create these types of platforms that really give people everything they need teo to do these campaigns and gives them some guard rails and rules of the renault is help them do them well, yeah, panda nation, i love that at a world wildlife that’s called panda nation. Um, i think we might be talking about st baldrick’s to you. You admire a lot of the work that they do around this. Yeah, they are a little bit different in that they they organized people around a specific activity, which is having people volunteered to shave their heads to raise money, right? Ok, so they’re they’re narrowing the focus of what they want volunteers to do exactly what they’ve been able to raise tens of millions of dollars doing it, and they have that really built up a lot of a lot of support and a lot of supporters for their they’re caused by focusing all of their fund-raising really on this activity and providing a lot of the same tools that the other sites are provided to do that so they are a great example of of a group to emulate. If you’re looking at getting into this, uh, space, they’re a bit dinner structured in terms of what the options are and how they encourage people to do it, but ah lot of the same tactics and ideas that apply to other platforms are ones that they’ve really mastered it perfected over the years. Let’s, go out for a first break and you and i’ll keep talking, see if we have anything more to say about the platforms, and then we got conversation about cem. Examples of challenges and marketing and stewardship stay with us, you’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura the chronicle website philanthropy dot com fund-raising fundamentals the better way hyre welcome back to big non-profit ideas for the other ninety five percent. I feel like doing live listener love et cetera right now because i’m just about being back in the studio. It’s been three weeks. I’m pretty sure that was recorded so let’s let’s go abroad first with the live listen love going abroad. Brooklyn, new york now that’s. Not very nice. I’m sorry i take that back. Brooklyn, you’re part of the five boroughs. Let’s really go abroad! Mexico city, mexico welcome live listen her love to you brenholz tartus hi beh china and we have multiple china actually knee how? Seoul, south korea always checking in just like china on your haserot comes home, nita, we have a couple in brazil. We conceicao paulo, we can’t see the other city in brazil, but we know you’re there live listener love teo multiple listeners in brazil we get everybody up vietnam dung, vietnam live ilsen love to you is, well, let’s. Come back into the u s new bern, north carolina st louis, missouri, weehawken, new jersey, brooklyn, new york you deserve a second shot out since i was unkind to brooklyn, bridgeport, connecticut all live listener love to each of each of those and there’s more coming, when we do the live, listen, love course, we got to the podcast pleasantries, because how could we not? How could i who’s the week there’s, no, corporate, we its eye? I’m the host here. I need to be grateful, and i am, in fact, for the over ten thousand listeners each week listening on the podcast, most ofyou on itunes, then stitcher and then lots of other smaller platforms. Player dot fm and podcast, dot net or something, and there’s, one in germany, etcetera, over ten thousand podcast listeners pleasantries to you, the affiliate affections, always going out up our am and fm listeners throughout the country. Let your station no, would you? If you’re if you’re listening on am fm, if you’re one of our affiliate listeners, let your station know that you appreciate non-profit radio, they will appreciate that feedback, and i will, too affections to our affiliate am and fm listeners. Thank you for that indulgence. Peter panepento gotta be going too good to the audience, so thank you. You absolutely do. And you’re not doing this without an audience. Thie audiences, really? Why we’re here talking right now. So if you have to make sure that we’re engaging them and listening back to them to sew for it, i do. I do indeed. So thank you very much. Let’s. Talk about some of the examples. You have some cool examples you mentioned already. Mike fox? No. You to mention mike fox of the the mike. I’m conflating two things. Yeah, there. I got a guy. I got a job with cary out there. Yeah, this couple foxes, right? But somebody got the jump. So i talked about terry fox, who was a cancer patient in canada. Way back. I think in nineteen eighty who excuse me, made worldwide headlines for his quest to run across canada and raise money for cancer research, and he actually died on his mission on dhe never completed the quest, but he’s been a national hero in canada and had really became a model for, you know, the individual who was willing to take on big challenges for big personal challenges to raise money for a cause that matters. And a lot of others have followed in his footsteps over the years, and one of them was a guy named sam fox who, interestingly, raises money for the michael j fox foundation. So i guess we do have a lot of fox’s, trail blazers and do-it-yourself fund-raising but he got he got that job. Damn fox, who was somebody actually interviewed several years? You know, when i was working at the chronicle on staff, he ran the pacific coast trail, i believe, to raise to raise money for for the michael j fox foundation in support of his mother, who was i was dealing with parkinson’s disease and went through some pretty substantial challenges and raised hundreds of thousands of dollars for the charity as a result of that, um, and on top, on top of his efforts. They actually ended up bringing him on staff to lead uh, uh, basically one of the first do-it-yourself charity sponsor campaigns where he was going out and helping people create their own challenges for the michael j fox foundation. Those are a couple of pretty prominent examples of people who take on extreme challenges to do this. But there’s also a number of people who are doing pretty ordinary thanks to we mentioned head shaving earlier on dh we mentioned how charity water has really pioneered or kind of owned the space on people, pledging their birthdays to raise money for the charity. You know, people are doing all kinds of things there, you know, there organizing your own pancake breakfast. They are, you know, taking on, you know, all kinds of challenges to try to break in a book of world records records, whether it’s around tennis, volleying or bringing groups of people together to sing together and different things like that. So there’s a there’s, a lot of different modes that these campaigns models of these campaigns follow and that’s part of what makes it interesting and fun to see how people are doing this. There’s also the fear ones, there’s, bungee jumping. The report mentions singing karaoke e although i have to find it hard to believe that that’s a real fear. But i guess because somebody is afraid of karaoke e but i that to me is something i’m really but i guess that would probably be something that would not. Yeah, well, if you have, if you have stage fright, i guess that could be a legitimate fear. But anyway, people were you it would be facing us here, but actually, you know, maybe a chance for society. They created a campaign last year called the fearless champ challenge, which was essentially that people could buy-in basically acknowledged what their biggest fear is, and they could collect pledges up to it. You know, a certain dollar level on def. People hit the pole for the pledge than the person would then go and face their fear. Right? So you know, tony let’s say you, you know, let’s, you know, let’s say i am i my biggest fear is actually singing karaoke with you. I know you totally upstage. May i would, you know, tell my friends that you know, if if i collect five thousand dollars in pledges. My friend tony has agreed to have me sing with him. Uh, you know, and then, you know, once that pleasure was hit, you know, you and i would then go and do that, and we would report back with a video of well, did everybody so that they could then laugh at how fat i was doing it. So and they had quite a bit of success with that. They had people do everything from, you know, agreed a bungee jump, tohave spiders crawl over them to eat something that they are, you know, that you know, some food that they’re either afraid of r who are, you know, just, you know, disgusted by all kinds of different things. And again, that leaves the door open for a lot of imagination and a lot of different ways that people can can you can do something personal and fund now to raise money. Long term listeners. The show will remember that years ago, back when i used to chase likes on facebook, i had something under three hundred and a couple of high school friends challenged me that if they could get to three hundred, get me two, three hundred likes the facebook page. The non-profit radio facebook page, not mine. If they would get me to three hundred, then what would i do? And i agreed to do a blue pedicure. Get a blue pedicure on the way. We called it the blue pedicure challenge. And indeed they got me to the three hundred and i went to a salon across the street here on seventy second street in new york city. On die. Got it. I got the boot pedicure. And i chronicled that you could goto the my youtube channel and you will see there’s. There are, i think, there’s three videos there’s. One of me making the appointment and choosing my color had avery. You know, i was kind of a royal blue. I think i chose on dh then there’s one or two. But i think i did it into segments. The actual pedicure and there’s, the waxing, et cetera. The application, of course. The drying, the massaging. Um, what else? Ah, over the parapet treatment. Oh, the hot, powerful treatment that was that’s. A classic. So anything that was that was a highlight of the i have not gotten a pedicure. Since then, but lou pedicure challenges out there, and so, you know, i wouldn’t exactly say i was a pioneer in do-it-yourself fund-raising but it was a way of having fun is exactly what you’re talking about. Exactly, and you know it. You khun, you know, you could be really creative with these and do really personal things. And, you know, if you have, you know, if you have a following on social media or on youtube, this could be another great way for for youto capitalize on that and do some good for your favorite charity. So i don’t think i was familiar with the blue pedicure challenge. That’s. Pretty interesting. Yeah. You know that david has a keel. Who? Right, who runs a peer-to-peer form and is doing a lot of work in this issue. He came up with a for a charity a few years ago, came up with a hot pepper challenge. And, um, i believe he collected past pledges and had others collect pledges for the number of hot cuppers they could even one sitting so there’s. Lots of different ways you can do this. My dad would be into the hot pepper challenge habanero. Is like metoo fish for him. I don’t know if it’s a jew ji food for him. Hadi’s nero’s. Okay, let’s, go right. So we know that we have to have support now, here’s, where we start to get into the infrastructure. And there is, as you mentioned, there’s a cost involved with this there’s overhead. There has to be a platform for you to send people to when they decide that they would like to fund-raising for you in this way. What is this? What is this? This is the platform for the volunteers. We’re going to run their own campaign. What is this platform need thio provide them with? Well, it needs to provide him with a few things. And i know a lot of the the software vendors who served the space are very good at helping build these platforms to and actually have models for them. So if you’re working with one of those companies already there, there may actually be ah, ah, kid or some kind of starter thatyou could use through that vendor toe actually help you get that started. And i won’t name names on vendors here. We’re agnostic, right? No, no, no. Wait, hold on, hold on. Wait, give shoutouts. Teo ifit’s a resource related to what we’re talking about, right? This. Right? Right. So, you know, give you yeah, if you work with the black blotter, a donor driver or any one of those software companies, chances are they’re there now offering some kind of a package for this. And we’ll work with you on creating it. But what it essentially needs tto have in addition to a mechanism for actually collecting donations, typically are, you know, an explanation of how to do that. You know how to do it. Some examples in ways for people to easily set up a campaign. Um, it needs teo, equip them with ways teo message and use social media and e mail actually reach out to their friends and tell them about the campaign that they’re doing. Um and it usually gives them a mechanism for for, you know, reporting back to them and thanking them and actually collecting the donation. So it, you know, all of these platforms of bail tend to look a little bit different, and they give people some different options. But essentially you need to give people a currency. Experience that allows them to do every part of their campaign through your platform and give them the tools to do it very easily. The easier you can make it for people too, not only make the ass, but, you know, post photos and makes, you know, share on social media and and be very clear about how how they could be most effective in doing that better success, you’re going tohave with those with those with those platforms naturally right? You gotta make it easy for your for your volunteers. I’m absolutely ok once we have this. All right. So that’s there some investment? They’re going toe create this yourself which felt like not necessary, but or pay for for a module that’s a turnkey teo be integrated into your sight one way or another. Whether it’s, a vendor, you’re working for somebody you bring on for this. Oh, you purchased for this for this purpose? Exactly. All right. And then we need to be able to we need to drive our volunteers to this. Paige, this platform platform what’s your advice around that? Yeah. And this is probably as crucial. Is having a platform itself is actually making people aware that it’s there and getting them to engage with it, um and, you know, we you know, as we’ve been studying this and i’ve i’ve done this bull foot, the chronicle, and with david hesse kills peer-to-peer forum and talking organizations that air trying this there are some that have essentially created the platform and then not done much marketing behind it and have been, you know, somewhat surprised that nobody came and really used it and raised much money for them. Um, so you really need to do some marketing behind it. You need to think about what audiences or or groups are most likely to want to raise money on your behalf and then and then build a marketing campaign that actually makes them aware that it’s there and comes up with some fun ways to engage them in that, um, the canadian cancer society, which has had a lot of success and this is also invested quite a bit of money in search engine optimization, so that when people type in cancer and fund-raising their sight comes up, so part of it is being being smart about what people might be searching for if they’re our interest in your cause and want to do something about it, you know, making sure that you’ve done the search engine optimization and the google ads and other things that allow your platform to show up when people are actually motivated to do something they mean, you know, they specifically for health charities, they may be very interested in trying to do something for a disease that’s affected a level another themselves or or a friend who may have passed away due to a certain type of cancer making sure that you have your site top of mind and top of google, i guess, for situations like that is it is another important thing to be thinking about investing in on and then making sure that it has a prominent place within your own web universe, that you’re promoting it on your home page in your email newsletters, in any of the other things that you’re doing to make people aware that it’s there and that you’re you’re actually spotlighting examples of others who are doing it for you, too. On google adwords, we just had a show within the past couple of weeks exactly on that topic and the segment is called google adwords, a reminder that google offers ten thousand dollars per month. Complimentary add word add word edward edwards for non-profits so if if you want, if you’re not taking advantage of that, listen to that show on glad words and well, it will get you started, so i mean, essentially is no different than driving people anywhere else. You have facebook page, you have to drive them to that. You have a website, you want to drive people there? Um, you know, it zoho about the marketing and promotions. I’m surprised that there are organizations that are surprised if they set up a platform that nobody comes to it. You have to. Well, i mean, marketing and promotions is one of those things that for non-profits is sometimes a difficult thing to get budget for. So you, you know, and that’s one of the big challenges facing the sector, i think, is that it’s an overhead costs, and it becomes something that a lot of organizations are a little, you know, either budget conscious or don’t necessarily think of it, it is up front and they need teo but it’s something that’s really crucial in a. You know, in a in a, um, environment like this, especially when it’s not built around a specific events or one thing that the organization is doing. This is something that has to be almost on billing. Marketing, uh, because unlike a walkathon or ah, a single event that you can put a lot of weight behind it for a few months and then take the rest of the year off. Something you you almost have to budget for and and work on your round. Okay. Agreed on dh. Yeah, well, and certainly you invest this money. You want this to be a platform that’s going to be used? I don’t know. What’s what’s. A big number for your organization. Hundreds of times, thousands of times or tens of thousands of times. Yeah. You got to keep driving people to it more with peter coming up first. Pursuant, they have a new breakthrough fund-raising content paper for you, not a webinar. This was a content paper. You need to raise more money. This will help you get there, helps you break through two extraordinarily good, better fund-raising it’s. Like all the pursuing content, it is free free, free you’ll. Find the content paper at pursuing dot com click resource is then content papers couldn’t be simpler. We’ll be spelling spelling bees for millennial fund-raising it’s a game show in a local place as a fundraiser for your organization. That’s what these bees are spelling the concert standup comedy live music dancing you’ll see it all in the video from just one night, one of their many nights video is that we be e spelling dot com now time for tony’s take two i thank you so much for listening. We are over twelve thousand in aggregate, the big group, but i’m thanking you. You if you’re listening live, you’ve got your phone and your laptop, your desktop. I’m talking to you right now podcast. If i’m in your ears, i hope you’re not one of those, uh, in a public space and you got your speaker blasting if you are, then i’m telling you that everybody around you is looking at you right now, wishing you to turn your phone down or plug it in. But if that’s not you, then you can ignore that admonition. Thank you, podcast listeners if you are, if that’s your format so glad that you are with us and for the affiliate listeners. So, so glad that you are with us through your am and fm station. However, you’re consuming the show, i’m glad you’re with us. I am grateful for your support. The show wouldn’t be where it is if it wasn’t for each of you individually, you, you, you and you and you times twelve thousand if you are getting my insider alerts on a weekly basis. So you know who the show guests are each week and you know, the video that i do each week get advance linked to that i thank you for accepting that insider alert in your inbox, what each week, each and every week the guy sends the insider alert’s driving metoo maddening? No, i thank you about twelve hundred eleven, twelve hundred on the insider alerts, and this is not a promotion, so i’m not going to tell you how to get them. You can go to tony martignetti dot com, but i’m thanking you if you are getting them and what the heck for a lot of people, you don’t even need him. You’re gonna listen to the show anyway. You don’t need the insider alerts, however you’re consuming the show, however you’re enjoying it. Thank you for being with me, that is tony’s take two here is more of peter panepento. Peter panepento thanks for hanging in there again, your urination, your gracious guy see, i usually don’t have people on for the full hour and even rarer full hour by phone, but you’re you’re you’re reasonably articulate and ah, and engaging so s so i i thought, you know, that’s actually, my tagline let you hang on, okay, should that that kind of lackluster expectations and all your clients would be excited because you’re under produce your under promising and weigh over performing, i’m sure hyre okay, let’s, um all right, i just i guess i just want to stress something on this on this platform and the marketing that your you do that you’re doing to drive people to the to this platform, it really needs to encourage creativity around. I mean, that’s absurd and all the things you’ve been saying that all these vast examples, but of challenges that people have taken out, but you really want encourage people to think outside the the box of what everybody else. Has done the run, the whatever, yes, and so part of it is is giving them some some examples of things that they can do, whether they’re made up examples of things that you would love to see somebody try on your behalf or whether these are things that somebody may have done free organization already and telling the story about that and making sure that that you’re giving them some some guidance on on some of the types of things that they can do on your behalf is really important here. So, um, some, uh, organizations like the world wildlife fund on their panda pages, they actually they have categories of events that end challenges that people can take on to help guide, you know, things that they think their supporters are going to be interested in doing, but also giving them ah, platform to jump off and create their own ideas. Yes. Okay, um, or that you’re able to do that, and and then, you know, and the back end of it really market the fact and tell the stories of the people who are doing campaigns for you so you could spot light them? Um, i think that’s really helpful? Murcott charity water has done again a great job of this two whenever they’ve had somebody do a creative campaign for them, and they’ve had some creative ones, they had somebody swim naked from san francisco to alcatraz after they after they reached a certain fund-raising level and then they also had somebody who who hated the band nickelback. All right, right? This kind listens. Yes decided to basically listen to them nonstop for one hundred sixty eight hour straight at people if people don’t hate it enough to him and when we hold people then and he had a subject himself to that auditory experience, how many hours? How many bonem but they’ve they’ve done a great job of then in turn, you know, telling those stories, you know, creating block post featuring on their home page, creating videos about these things so that they can then show those back to their supporters as examples but also as ways to get attention for the organization. Yeah, cool. How many days is one hundred sixty eight hours? I don’t know what that is that a week? Maybe at seventeen? I don’t know, i was told there’d be no math on this interview, tony. You put me on the spot. You weren’t. You weren’t told that by me. That’s ok, that’s a long time. Hundreds, six hours. I wouldn’t even i wouldn’t have thought that the band nickelback had one hundred sixty eight hours. Maybe he had to replay because handup clolery place. And i hope i hope he was sleeping in there. Some point. Yeah, i was warning about that on dpi breaks also. Okay, let’s, move on. So now, after your your volunteers have done there campaigns or while they’re in the midst of them sorry, i should say what, while they’re in the midst of that, they need support. They they need to be told how to promote their own campaign inside your platform and latto asked and howto follow-up etcetera. Yeah, and this is another really key. Part of it is, once you get them there and get them to agree to do something, you have to walk them through the process. And, um, this is crucial with any peer-to-peer campaign. You know, a lot of organizations have gotten very, very sophisticated at making sure that they’re providing very clear instruction and motivations to their fundraisers around events that they’re doing and sending them e mails, you know, being available to feel their phone calls and questions and and providing incentives to them for reaching different fund-raising global’s along the way with these campaigns, you have to do the same thing. You really have to make sure that you have systems in place to be communicating pretty regularly with the people who agree tio take on one of these challenges and and giving them tips and advice and and maybe even many challenges along the way i do to help them be successful with these. So a lot of a lot of the more successful campaigns, they’re ones that you no have, ah series of e mails that they send out at various times to participants, you know, telling them how to how did for what’s that they’re friends, uh, you know, reminding them when they haven’t sent out ah message or collected ah, niu donation in awhile and giving them prompts and different things along the way to help them, um, help them be successful with the song fund-raising and some organizations actually have staff people who will, you know, reach out personally. By phone or e mail and make sure that their questions are being answered and that they’re getting the support they need along the way to do well, yeah, that’s where this is would be a challenge, i think, for some smaller shops you you need to be able teo provide that. I mean, well, are there organizations that are doing it all on lee automated, and they don’t have personal support like that, like, you know, a line you can call or someone you can chat with live? Is that maybe maybe that’s less common than i’m realizing? How common is that personal support? Well, i think, you know, for a lot of the larger campaigns are a lot of it is automated, and but but they do have some people who are minding the store and watching and making sure that when people are, you know, bumping their heads and facing challenges are now being very active, that they are following up with them and being being in touch with them. Um, so but, you know, in talking to a lot of these groups, this is an area that is a challenge for them is figuring out what is the right level of support to offer? How can they do this in a way where they’re not, you know, creating a whole new fund-raising arm in their organization, but are still providing that level of support and and, uh, service that’s needed teo do this well, andan other thing we’re hearing and because this is a pretty new form of fund-raising there are actual questions, a lot of organizations about, you know, who in the organization and, you know, should be leading these efforts and where it should live? Is it something that lives holy in the development department? Does it live in your marketing shop? Doesn’t live in some cases in your technology section because they’re the ones who are leading the platform. I’ve spoken to people and organizations who, where all kinds of different hats who are engaged in leading these campaigns and i think, um, i think it’s going to take a little bit of time to figure out what the best practices are in term and most effective practices are making sure that if you are going to lead do-it-yourself campaign that that you have fought through, you know how to, uh how how to structure and howto have the right people in the organization leading it. Your research didn’t lead youto find that there’s there’s one ah form of organization or location where this lives that’s that’s more popular than others. It’s really is pretty much a scattershot still it’s been a bit scattershot, but i think the groups that are most most advanced on it are ones that already have peer-to-peer fund-raising it’s part of their part of their tool kit. Um, i think the groups that, you know have people that are there organizing walks and rides and various other peer-to-peer programs are seeing the opportunities here first because they’re engaged with this kind of fund-raising already and they’re they’re talking to each other, so a lot of groups are doing this out of their, you know, their peer-to-peer arm of their organizations already, but, you know, world wildlife fund, you know, this has been a major technological investment for them, so they have technology people who are really kind of the key voices within the organization on that and for charity water. This was, uh, pretty much an essential and central part of the organization when it found it ten years ago, with these types of campaigns, so i think, it’s, much more marketing driven through that organization, so there’s different different avenues to get there, but for groups that are starting and now, and you are researching it now, these are questions that they’re starting to ask, okay, um, interesting. Ah, pronunciation. Now you say charity water, i say charity water, i’m putting the emphasis on water. So now i suddenly i don’t like to quibble on non-profit radio, although i am, but but i don’t know, i i think it should be charity water, because that doesn’t scott harrison want the emphasis on the water and not on the charity part? I’m pretty sure he does. You’re absolutely right. Charity water charted water, charity water, not charity. Charity, border, charity, charity water. I’m sure, but i’m pretty sure it should be charity water. Okay, well, we have actually we’ve got some live. Listen, love. We got new york, new york. A wonderful buy from charity. Water is listening, but also joining us a new afresh. Oakland, california. Boston, massachusetts and tehran, iran. Wow, live listen love to each of those and we got more if i didn’t say your country yet, then? Ah, you’re coming, so live listen, love going out to even more countries in a few moments, but okay, i’m a digression on princessa how? Yeah, where do you excuse me? Charity water, though? It’s it’s, charity durney water. Well, i just i think i just gave you the definitive att leased for purposes of this show, but this is the center of the universe. So as far as i’m concerned, that’s the way it ought to be for all, for all being in all time. But at least when you’re on my show, you know, yeah, i charity water, but i’ve never heard scott harrison, so i don’t know he’s the ceo of charity water for those i don’t mean to name drop not like he’s a friend. I just know of him. Charity water. Okay, yes. So you’re essentially all right. So i understand that there’s there’s there’s timing challenges around what level of support and when people need support, but essentially the principle is you need to be a cheerleader for your volunteer fund-raising resort out there, absolutely. And you need to be talking to them regularly and giving them instruction. And as you said being a cheerleader, encouraging them, but also giving them, uh, advice and help along the way. I helped them do this successfully. And, you know, while there isn’t a straight formula for a lot of these, uh, campaigns yet in terms of you have tto send seven e mails over the course of two months, uh, you know, to make these work most effectively what’s, very clear is that you have to have something that is that is regular and consistent and as clear as possible. And then you have to be paying attention to the results of those different communications and seeing what’s working and learning from that so that you can put your, uh, put the right emphasis on the right things. Moving forward. School. Okay, let’s, go out for our last break. And when we come back to peter and i’ll keep talking ah, about this, of course, and we got a bit of a double edged sword there’s opportunities here. But there’s also challenges. Stay with us. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger, do something that worked. And naomi levine from new york universities heimans center on philantech tony tweets to, he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. Lively conversation. Top trans sounded life that’s, tony martignetti non-profit radio. And i am his niece, carmela. And i am his nephew, gino. I love that drop. But i got i got i gotta tear listening to them. Well, i was just with them last week in down the beach. More live listener love. Here it is i promised it since since last tehran iran checking in live love going out to tehran, chunking china and also guangdong, china now taipei, taiwan. I don’t know if type has been with us much, but certainly ni hao going out to taiwan as well. And also newberg, newberg, germany cool gooden dog for germany gotta love the live love i do i do all right, peter, we have just, like, five minutes left or so roughly, i’d say, is that about right, sam? Get a little more than that, like, ten minutes. So let’s, talk a little about how this is ah, bit of ah, double edged sword. You alluded to some of the challenges, but let’s start with an upside. On the other hand, you’re getting lots of new donors which creates a challenge, right? You you’re getting new donors on dure also finding ways to engage some of the current donors you have who may be, you know, looking for something new and a new way to support your organization? Yes, but yeah, but the challenge that becomes whenever you get new donors is is how do you how do you bring them into your organization and make sure that they don’t become a one and done donor on dh that’s? I think a big a particular challenge for these kinds of campaigns because they’re not, quote unquote traditional in the same way where somebody who gives to you through a through, you know, a mail campaign or even through a personal solicitation, these air folks who are doing something that’s kind of unique and different and may only do it once for you because it is so unique and different, i think it’s probably in a lot of cases, a lot easier to take on a physical challenge once and ask people for money than it is to do it a second time. There’s a novelty to a lot of these things, so for a lot of organizations they are, they’re happy to get the money and build the connection with thes supporters, but they’re struggling a bit on how to how to do that stewardship and kind of move them up. The engagement ladder so that they do more things with some down the line. Um, and this has been particularly true for the a l s association after the ice bucket challenge or something they didn’t even plan for an organized to create a platform for this, but they suddenly had a lot of donors who were who were taking part in a massive do-it-yourself campaign who are now part of their donordigital face and they’ve been really, you know, thinking about and struggling over the last couple of years the right way and the most effective way to keep them engaged in the organization and to get them to come back and get more down the line. That was let’s talk about the number, then there’s two and a half million to something new donors to the organization, right? Yeah, i think. And on and on top of that, a lot of them had no connections the cause before they embark in this campaign for a lot of them, they don’t have a personal connection to a less, but they were made aware of it, and they were compelled enough not only you know, um uh, take the challenge. But also to write a check and give to the organization so they they have this massive opportunity, but they but they can’t communicate with these owners in the same way that they do those who are have been part of their network for a long time. Um, and they can’t necessarily count on, ah, high number of them that turn around and get to them again. Yeah, i know that that was one of the things that barbara, uh, sure, i can remember her last name remember the name of the ceo of charity water, peter barbara. She was a guest in any case, it’s not so much a lot. The last slaughter, who is up development person and, you know, they’ve they’ve come up with some some things that they think are working well for them, and one of them is is communicating a lot about the impact of the gifts that we’re given and talking about the progress that those gifts have made on dh then in turn, saying, you know, additional support will help us get, you know, here, here and here, so they’re they’re really putting a big focus on, you know, showing not only showing the impact of the gifts, but also showing that they’ve been spending those funds wisely and are getting results out of it. And that’s that’s been a message they found not only works well, but also validates a lot of aa lot of what people did for them two years ago when they did that. Yeah, well, that za smart way to start to engage people and they had all sorts of challenges in and opportunities when this thing broke without twenty fourteen i guess the in fact and it was almost two years it was two years ago it ended, right? I’m pretty sure it ended. Really. It was the equivalent of winning the lottery, right? For sure, you know, they suddenly had all of this great, these great, unexpected resource is but, you know, when you’re not planning for that there’s, you know, there’s a lot of challenges, that pompel offense, so you know, there, dave, i think dahna very responsible job of communicating about about those challenges and how they’re addressing them and what they’re learning along the way, but you know, it is it’s almost impossible to fall into something like that and have the and have everything in place that you need to be able, teo capitalize on a perfectly yeah, it’s fell in their lap, and, uh, that was, as i was starting to say, that was one of the challenges that barbara and i talked about when she was on in would’ve been october of twenty fourteen. She was a guest for the hour. In fact, we recorded that at the chronicle, flat to the studio, because they’re in washington, d c andi, i was down there and worked it out, but i actually remember that one. Yeah, that was that was one of that. That was one of the highest profile. You damn well, second to this one. Of course, that means break today, right? That’s, right, that’s, right. Okay, s so you know, how do how do shepherd these new donors to your organizations work longer term? All right, clearly. So that’s one and i think another another key challenges is budgeting for this. You know, some some of these campaigns kind of jumped the wall and becoming really successful. Um, a and a lot of cases you can’t plan for that and b you can’t necessarily expect to replicate in the next year. So if you have somebody who, you know, does a, uh do-it-yourself campaign and they raise two hundred or three hundred thousand dollars for you, um, you can’t necessarily expect that donor to do the same thing for you next year. So how do you plan for that? How do you make sure you budget, um, responsibly for that revenue and set the right expectations within your organization. That’s? So that’s another challenge that we’ve heard organizations reply or to us something else that’s mentioned in the report. That’s very closely related to that. Budgeting for for the future is just getting the volunteers to do repeat campaigns in the future. Right? Right. And that’s. Some that’s. That’s. Certainly a big challenge. St baldrick’s. Has been great with us. They’ve found a really creative way. Tio encourage people, tio take part multiple times and there’s their head chadband shaving campaigns um, and they’ve excuse me. Created am a secret society, i guess it’s not a secret society, but a society called the knights of the bald table. And if you take part in seven, uh, had shaving campaigns with them, they actually we’ll hold an event for you and have, uh, you know, basically ah, knighting ceremony for you. And you get a special pen and you get quite a bit of recognition for it. So, you know, there are some ways that organizations are tryingto deal with this issue and find some fun and creative ways to get people to come back and do something more than once. But it is a challenge because, you know, the first time i see i’m going to go sing karaoke with tony. My friends may think it’s a fun saying the second time they were like, well, i saw that act already. Yeah, right. Supported again, right, let’s like me doing blue pedicure challenge too, right? Right. Who cares now, now, now, if i did read pure a pedicure challenge, that would it would be different that way, a whole new campaign that’s completely different, but you can’t go back to the blue, you can never go back. All right, we have a couple more minutes left and what have we not talked about? What if i not ask you that you’d like to like to like to? Well, i think one one thing i think is really interesting on this is just the fact that it is such a a kind of an evolving form of fund-raising that that organizations are really craving information and craving opportunities connect with each other about it. So you know one thing that i’m working that try to identify our ways that not only can can we provide good resource is through the chronicle truth peer-to-peer forum and through other sources like this, but also how can we bring people together and get them talking about this war? And i certainly would welcome you know, anybody in the audience who is thinking about this and working on this, who wants to talk about it, to reach out to me, reach out to you and find a way to further the conversation because i i think because, you know, because it is such a evolving form of of a kind of formal fund-raising now you know, the book is still being written, so to speak, on how to do it well, and the more input we could get, the better contact, peter, because once this is over, i have no interest in the topic. I’m committed to nothing, so contact peter directly. Alright, i’m more than happy to take the no, i’m committed. I’m committed everything. All right, he’s on twitter, he’s at p panepento write the name of the report is the do-it-yourself fund-raising handbook is there? Ah, is there a convenient earl at a to chronicle site? Peter or no, i have a far from convenience. Okay, yeah, that’s the one i have, so just the do-it-yourself fund-raising handbook, you’ll find it on the chronicle of philanthropy site labbate and and i believe they are after labor day going to start really heavily marketing it, and including it and their philanthropy today newsletter another six to so there will be you know, there’ll be a lot of opportunities to see it, and if you follow me on twitter, i will be tweeting about it. And sharing the limbs there quite a bit over the next few weeks as well. Okay, very cool. Very cool. All right. So i want to thank you again for coming on quickly again, since just since august. That was very gracious of you. You do call report. So? So i’m happy to give voice to them. But now i’ve lost interest in the topic. So it’s all good. So we get fifty, fifty minutes your attention and that’s it. Yeah, i get that there’s a lot going on. It’s. A busy place? Absolutely. Well, i look forward to the next. The next time i help with something that is of interest to you for, you know, a half hour and hour that’s right about it trying to move on. And we’ve got another next-gen. Alright, do not assume it’ll be an hour next time. Thank you for well done. No, thank you very much. Peter. Thankyou. Thankyou, tony. All right. My pleasure. Next week. Have i ever let you down? Well, maybe there was that one show on fermentation that that was a bit sour. That was august second. Twenty thirteen. Sorry about that, you know, puns. The it’s. The most creative form of humor, unless you’re not the one who thought of it. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot com, responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled, and by we be spelling supercool spelling bee fundraisers, we b e spelling dot com. Our creative producer is claire meyerhoff. Sam liebowitz is the line producer. Betty mcardle is our am and fm outreach director shows social media is by susan chavez, and this cool music is by scott stein. It was me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy, the stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a, m or p m so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones. Me dar is the founder of idealist took two or three years for foundation staff to sort of dane. Toe add an email address card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dh and no two exchanges of brownies and visits and physical gift. Mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts, tony, talk to him. Yeah, you know, i just i i’m a big believer that’s not what you make in life. It zoho, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just put money on a situation expected to hell you put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.