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Nonprofit Radio for February 19, 2016: Innovation in Mississippi & Successful Giving Days

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Aisha Nyandoro & Cassandra Overton-Welchlin: Innovation in Mississippi

There are lots of stereotypes about social change in the deep South. We look at what’s really going on in one state. What are the challenges? What are the opportunities? Who’s doing the work? Aisha Nyandoro is executive director of Springboard to Opportunities and Cassandra Overton-Welchlin is a director at Mississippi Low-Income Child Care Initiative.

Aisha Nyandoro
Aisha Nyandoro
Cassandra Overton-Welchlin
Cassandra Overton-Welchlin

Caryn Stein: Successful Giving Days

Caryn Stein

What is key to make your giving day successful? How do you activate your community to make them super fundraisers? Which technologies are critical? Caryn Stein is vice president of communications and content at Network For Good. (Recorded at the 2015 Nonprofit Technology Conference, hosted by NTEN, the Nonprofit Technology Network.)

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent on your aptly named host we’ve got to listeners of the week first beth and lock in vancouver, british columbia, she’s at a fundraiser, beth and she tweeted, i quote, getting ready for work and listening to the-whiny-donor and tony martignetti i just love her exclamation excuse me, i gave the-whiny-donor life. Yeah, if it wasn’t for me, she’d be like a collection of one dimensional characters on your screen. I breathe life into her and gave her one dimensional audio. S o you know, can i get something? You know, besides listening to tony martignetti death? Thank you very much. Okay, lets try the next one. Professor brian mittendorf he teaches accounting at our hyre state university. He listens in his car and he tweeted a picture of my name on his audios screen on the car. And i just love knowing that he’s driving around ohio with my name on his screen. I just something very comforting about that. But then included in the picture was the avatar for the show and it’s a guy who’s in his seventies and wearing a bow tie and i don’t know what you think of my looks, but i have never worn a bow tie. So, brian, your toyota bluetooth is screwed up worse than the airbags, so drive carefully and you’re going around with the wrong picture on your car and that professor brian mittendorf is at counting charity. I don’t know too lacklustre listeners of the week i know who picks these people nonetheless, i’m glad you’re with me. I’d suffer the embarrassment of keratosis polaris if you rubbed against me with the notion that you missed today’s show innovation in mississippi, there are lots of stereotypes about social change in the deep south. We look at what’s really going on in one state what the challenge is one of the opportunities who’s doing the work monisha nyandoro is executive director of springboard to opportunities and cassandra overton welchlin is director of mississippi women’s economic security initiative, a project of mississippi low income child care initiative and successful giving days. What is key to make your e-giving day successful? How do you activate your community to make them super fundraisers? Which technologies are critical? Karen stein is vice president of communications and content at network for good and that was recorded at the twenty fifteen non-profit technology conference hosted by our friends and ten non-profit technology network on tony’s take two charity registration we’re sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com also by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature crowdster dot com my pleasure to welcome first aisha nyandoro she’s, executive director of springboard to opportunities providing strategic direct support to residents of affordable housing. She’s been an academic evaluator philanthropist now and non-profit executive she’s been a fellow of the w k koala kellogg foundation community leadership network and ascend at the aspen institute springboard is springboard to dot or ge that’s t o and she is at nyandoro s t o r you sure? Welcome to the show. Hi, tony. Thank you so much for having me. Pleasure. Welcome. Also cassandra overton welchlin she’s, a licensed social worker. In addition to being director of the mississippi women’s economic security initiative, she worked with organizations from local to national to address the social, political, economic and ecological injustices in low wealth. Communities of color that grow out of racial inequities in public policy and she’s at sea welchlin cassandra welcome. Thank you for having me, it’s. A pleasure, ladies. Welcome from mississippi. Um, cassandra, why don’t you start by just saying a little more about the work that you’re doing at the mississippi women’s economic security initiative? What’s that work about cassandra we still have our kind of grew out of, um, a need to really hear more from women about what it is. They need to be able to take care of their families, and for so long, our organization has been working around getting low income working women access to child care so they can go toe work. We know that long come working, women don’t make a whole lot of money, and this child has subsidy really does add to that income so that they’ll be able to pay for that child care subsidy program our child care so that they’ll be able to go to work. Child care can be as expensive as college tuition, but if a woman has a child cast subsidy, then she’s able to, um, use less of her income for child care, more to go towards other things. And so we heard from women about what is that they needed, and so we wanted to put together, and jenna that responded to that. And so we developed the mississippi women’s economic security agenda to really try to put together a policy agenda that would improve the economic well being a women looking at child care, access to health care, access to equal pay and higher wages. And so ah women’s economic security agenda is there to promote those kinds of policies and put women’s voices front and center into the policy debate. And we’re the only ones in the south that’s doing this women’s economic security agenda and so it’s very important and that’s some of the work that we’re doing okay now did i have it as women’s economic security initiative? Is there a difference between an initiative and an agenda? It’s not the agenda is the policy piece. Okay, so the agendas policy. Okay, so what’s the initiative. So the initiative, um, it’s really kind of our overall work where we are doing coalition building. We are working to build, um, consensus among women legislators across the state. And so there’s several steps to that. And we’re doing movement building work within the state of mississippi inside of communities. And so the initiative fans across coalition building policy making and and really doing the civic engagement. Okay, cool policy level work. Excellent. Let’s bring ah, aisha and i should tell us about springboard to opportunities we just have about a minute and a half or so before break. Ok, great, well springbox opportunity works directly with families that live in a setting of affordable rental housing. We know that affordable housing is a critical step towards breaking the cycle of poverty, but in and of itself, it’s not enough on his own residents living in federally subsidized housing also needed part of services social capital, if you say so, to have overcome some of the challenges that they need to achieve and secure a more hopeful feature. This is where springboards opportunities comes in. We are built on the premise that affordable housing combined which strategic resident engaged services can provide a platform for low income families to advance themselves in life schooling work. We do this bite-sized serving is the connector between residents in the bradrick committee using strategic community partners, system programming to address the unique needs of our families were unique because we are one hundred percent resident driven, which means that we’ve listened. We’d listen, listen and made we act and we engage where the only entity in the mississippi doing the work on the ground, specifically with families that live in federally subsidized frontal housing. So, it’s, all things innovative in mississippi? Yeah, no coal, no kidding. Got two organizations that are unique in the south, right? Right, yeah, i know exactly where you, you know, unique in the fact that it’s a lot of overlay and there’s, a lot of overlap in the work that our two organizations are able to do to really help move not only mississippi ford, but the south. Florida’s well, okay, we’re going to go out for a break and when we come back buy-in cassandra, we’re going to keep talking about the work in mississippi, the challenges, the opportunity, the challenges, the opportunities stay with us. You’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding mobile giving event fund-raising direct mail and donor cultivation. Really all the fund-raising issues that make you wonder am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website. Philanthropy dot com fund-raising fundamentals the better way. Welcome back to big non-profit ideas for the other ninety five percent that other ninety five percent small and midsize non-profits that’s who we’re about it’s time for live listen, love, where are we? We got listeners chapel hill, north carolina and new bern, north carolina. Do you know each other? New bern in chapel hill? I’m going to be spending quite a bit more time there very shortly st louis, missouri, philadelphia, pennsylvania and there’s others, but let’s go abroad. Jakarta, indonesia is with us, seoul, south korea. Always so so consistent soul, thank you very much. Annual haserot mexico city, mexico when a star days, jakarta, indonesia i said jakarta and federal argentina we have argentina’s well, that’s a new one can’t do live listener love without doing a podcast pleasantries over ten thousand listeners, whatever you’re doing, whether you’re driving in the car with the the wrong picture of a wrong man on your screen, on that ah, wherever you are going to work over ten thousand listeners, thank you so much. Podcast listeners on whatever device you’re on whenever you listen and affiliate affections are am and fm listeners throughout the country, on those am and fm stations affections to our affiliate listeners and worry about toe. I think in the next few weeks we will be announcing a fume or new ah am and fm station affiliates. Okay, ladies, isha what’s the you know, we want to talk about the culture in mississippi, but i think we i feel like we can’t understand if we don’t know like the history of you know what? What’s what’s some of the history there that you feel impacts the current and impact your work, you know? Definitely. Well, you know, mississippi has a really unique in british history. I’m from mississippi, a comics of home grown goodness. So i love all things mississippi. But, you know, we do have a history of segregation, discrimination, jim crow. All of those things are really president part of our current reality, you know, unfortunately, we have one of the largest poverty rate in this country, and it’s also know blends over into childhood poverty one in three mrs to be children live in poverty. That’s, you know, sixty four, sixty four percent of these households are headed that single women. And so when you have that narrative shaping a community currently that believes and so what’s available if they released a future opportunities, and so that both of the realities that were working in but even though those are our realities of the people in this state love this state. We live here were working here that choice both could sandra and myself. You are from this area and we both chose tto go away to school and come back home to do the work and be grounded in the work. Because we understand the history of the space. We understand the uniqueness of the space. But we also understand the beautiful opportunities that are in this space. This well, we are a community rich in a loudly cultural in history. And by knowing that his three, we were able to move forward and write a brighter script in a new tomorrow. Okay, um, cool. Cassandra, do you wantto amplify anything or add to it, you know, just about about the history and what it creates for the for the present for your work? Yes. So i i’ll just agree with everything i usually says. And it makes the work. And as she says, she called herself, you know? Home what? Do you call yourself home home grounded in this? And i call myself the daughter of the south, a daughter of the south and it’s so important that we did come back home too, engaged in the work and try to improve our communities, poverty harms the life and the well being of our women and our children, and it also slams the opportunity. I mean, the doors of opportunity shut for them, no, and also diminishes the economic health of the entire state and saying that when mississippi annex policies and make, um, legislation that harms are disproportionately impacts community of color here it also impact the entire state not just that population in an impact, all of us, and so, as a result of that, um, we do have these deep, deep pockets of poverty that exists here, but yet we also have this resiliency that exists in our community. I mean, we are rooted in the civil rights struggle on the civil rights movement, and so a lot of that richness still exists here, where people continue to move forward and push through the heart hard walls, that, um, that have continually been built. But we continue. To push that down so that we can get hr families, make our families more economically secure and prosper, and so that our children can have these sustainable communities for generations to come. Cassandra is rich history and culture that is negative, but also we build upon that to move our community’s forward so that we can get more opportunities to our communities. And so so it’s it’s, good work, you know that being that’s being done, but yet there are some challenges that exist. Cassandra, why did you return to mississippi? I didn’t want to at first me just be clear about that. I didn’t want to because of what i’ve seen growing up in my own way in my own family, but there is a commitment to that family and commitment to my communities and one thing about me as a leader it’s important that i surround myself with other people who can hold me accountable to the values that were instilled inside of me. And so those communities came the other that people those people came together and say, cassandra, we need you back here because we need what you have to invest in those communities and so i came back and i came back, and i’m glad i did, because what i have is what my community needs and i didn’t want to be. And this is me personally be this trader where i’m going in other places e-giving and, um and and not giving back to the communities that invested in me, and so there’s this real value their of wanting to put back into my community what was given unto me, and so that’s a real value there. And i say, all the time when god made me, he really gave me a triple dose of from justice and what better place the ground that is here in this fifty? And so i wanted to return, and my family story is rooted in this place of, um, of grace of service on and also a poverty, and i wanted to be a voice for my family in that. Are you sure your work would be so much easier in some other part of the country? What brought you back to mississippi? You know, i don’t know it’s, not work, will be so much easier in other parts of the country, you know? I don’t know if my work would be is needed and other parts of the country, you know, you know. So even though doing its work in this is to be it’s difficult, i think the work of social change and community building it’s difficult in any context, does something cubine mississippi where this work it’s really hard. I think we as the country sometimes did not want teo deal with the injustices that exists that keep people paralyzed in the systems that keep people paralyzed and that’s just not unique to mississippi that’s the narrative, you know, throughout our country, in some places that so much to me. I really think my work would be much more difficult because i would not be ableto be the immediate menace stations of the work in action, and i would not i feel it, so i were living my purpose out loud and so the work will be difficult because i won’t be as committed. I want being grounded in it. The work that i am doing as the leader of springboard opportunities is particularly the work that i was called to do. I was built to do this. I was built to move. These community for teo implement this innovation that on lee as a model here in mississippi, but a model of how do you engage families in affordable housing system that can be, you know, replicated throughout the country for the work, i wouldn’t be any easier, it will be different. It would not be fulfilling, but, you know, it wouldn’t be me being in mississippi being here, it makes me ground it and in being ground it’s the only way that you can do this work because it is difficult, we are on the ground trying to change the narrative, changed lives in power, people. And that is not something that happens overnight. Andi the reason i said would be easier, i guess maybe i made it sound too pollyannish, but easier elsewhere. I was i was thinking of the i mean, i’m thinking of the challenges like around education being no solo funded and and recently, just within the past, like month or so, there was there were headlines about the failures of the child welfare system. You know, there’s just especially, you know, working in a population with with children, asia that’s argast thing i mean, you there’s. Just a lot of theirs just seems like there’s more challenges in mississippi now that you know that it’s not that is true. There are a lot of policies in mississippi that are unfortunately ineffective, but that’s why we have the innovation of programming and policy coming together on the ground. So cassandra the ram that she works in it’s really policy around that i work in this really grasses organizing in programming, and we’re able to bring the two together to really move the needle and change the narrative. So you’re right. The work would probably be easier in some places that were a little more liberal because we would have educational poverty policies worked for policies, childcare policies, transportation, all of the things that we all of the challenges that our families deal with. Those may not be as heavy a mountain to move, but yeah. Okay. Cassandra, let sze shift over to some of the opportunities. What do you see as being advantageous there? I mean, what do you what can you grasp onto toe advance the agenda. So ben jealous did an excellent report that was published by the center for american progress called truth south. And a couple of things he brought out in that and that we see manifested quite a lot. And i work is there’s some unique opportunities that we have right now. One of things that he brought up is this changing demographics that that’s happening but twenty forty three way will be a majority people of color state our country, and so as a result of that and that and even in mississippi and twenty, anna senses that show that, you know, white children were a minority here in mississippi. So we have some interesting opportunities where, you know, more people of color will be, um, a majority in our in our country saying that that has unique opportunities to do a couple of things. We know that people of color vote more progressively in their voting patterns, they vote for more progressive leaders, and they also, um, they and we also know that they get out and vote, so that creates a unique opportunity as we began to talk about how do we change the landscape and the leadership in our country, in our state houses at the local level as well, even at the national level. And so we have these unique opportunities, i think another thing is building because in the south, particularly in the south, we’ve had thes very conservative and x dreams leaders who post policies around on an attack on women’s rights, and as a result of that, they isolated white women. And so we found that if we can hold and bring along these white women as a part of a new voting block, then we can really shift an example. In four years ago, mississippi had an amid a ballot initiative, proposition twenty six, the personhood amendment where we’re going to completely limit how women were completed limit women’s rights around abortion and what happened, wass christian white women joined together with interface women of color to say i am pro life, but i’m also port port pro choice. My body is my body, so that presents some unique opportunities. The other thing is that the vote of the youth with black lives matter taking the country by storm it’s happening in every pocket of our community where young, bold young people are saying, you know, enough is enough my black skin is gold my black skin on my brown skin is important. And i’m not gonna let you do do this. And so you have these movements arising, but we can trace them back here in mississippi to the civil rights, civil rights, right, free family. Right. So these are some things that we could begin to build a bond too. Build these unusual alliances, alliances and these multi racial and interject generational voter coalitions so that we can transform the political power here in mississippi, but also in the deep south. Alicia are incredible opportunities that we have here to really move the things that we issue and i care about around our women and around, aren’t you? Yeah, i want to turn toe aisha aisha opportunities that you see in your work with with the the families, you know, you know everything next sandra has said, but i also see a lot of opportunities and the work is that there’s a changing tide. So you actually now have a a lot of individuals moving back home. So you have a lot of progressives and a lot of, you know, people going out to get educated but then doing like, the sand you and i have done, which are really moving back to mrs, being really growing, where you, you know, growing where your planet and getting e-giving back to your community and being more and still than involved within your community. So there’s a lot of opportunity there, but then also there’s a lot of philanthropy here in mississippi and in the deep south that we really don’t talk about there’s a lot of there was a lot of homegrown philanthropy was far individuals. E-giving but there’s also a lot of big philantech ity and individuals are really beginning to look at what we need in the region to change the narrative and really began to be the author of our own narrative and not letting the north or the east there other places really defined what this region is because we know what it is that we are beginning to work in conjunction more with the lance therapy toe really elevate the true story of mississippi? Okay, okay, are you sure? What about the special challenges of being a black woman doing this social change work in mississippi? So that’s, interesting question. I don’t see any challenges being a black woman doing this work, i think being a actually, i see no challenges with c it is nothing but opportunity. I am a black woman and eleven mississippi, and but with that, i understand what that narrative, maybe others other strike right to say what that perception, maybe two other than my perception of my reality in my abilities, but by that being the perception of others have made me a really hard worker. I work harder than most people that i know, but i work hard and i’m grounded, and i give all that i have to give. So being a woman of color doing this work in mississippi, it’s a beautiful thing, because because i’m grounded in community, i’m grounded in my history and branded in my narrative, i’m grounded in the elders, and itjust presents tremendous opportunity for me to lift up the challenges that i know you know, our present within my community and working on behalf of my community. Cool, cool. Cassandra wants the same question doing that doing that work as a black woman in mississippi. What was it like? Some of the things that i found on doing the work is so i ran for elected office. Oh, yeah, three years. Ago, i ran for state senate and one of things that i’ve found and it’s not just me, but other black women who have run for office and and this is really across the country is that you have, again, these gender inequities that exist, and it was hard for me to get the money to do what i wanted to do. It was very difficult to do that most people will. R r it is more eager to give money to i mean, to do this work more eager to give to me and to run for office to start a business we found, i found that also found that right? But so as a result of that, we’re having to build the strong coalitions and relationships among each other to reach across like i should say, we have these individuals that are engaging and more of this philanthropic community, and so we’re having to pull together some of these folks, some of our friends that have access to those resource is so we haven’t to think smarter about how do we get more of our blackbaud folks and black women into these elected positions? The other thing is that i use dahna doing our work, we also found i have found that it’s hard to elevate the voices of the people whom we care about. L’m the national platform, particularly in the media, it’s been very difficult to do that and to try to do it in a way that will change. As aisha says, the narrative of our communities and so being able to form these relationships with the feeling about the community and other people who may have access to resource is has been sochi. It goes back to this building, you know, these unusual alliances so that we can segway are in segway, away and through those platt forms so that we can elevate the voices of the communities that we care about. So i found that black women’s voices aren’t at the national level, the way it needs to be, and the communities in which we care about there’s a, um, they’re cassandra, but we’re moving towards that. And so, you know, those are some of the things that i found it, okay, we have just about thirty seconds left or so, and now you show i’m going to leave it with you, there’s. A saying that as the south goes, the nation goes, um what do you think that what you think the future of the nation is? I think the future of the nation looks bright, you know, the south is full of passionate, committed, innovative individuals who are connected to the space that were called to work in we understand working across sectors, we understand the importance of collaboration, but we also understand the importance of i’m making sure that all individuals just not the haves but all individuals, though that we proceeded to have nuts as well have a seat at the table, so we understand unusual alliances and create a partnership, and we understand the need of policy and effective programming, and we’re good stewards of our resources and were innovative, beautiful people, you know, the blues came from mississippi catfish colorings, all those beautiful things that you think about in the south, so i think the nation good, we have our challenges, but we recognize those challenges and despite that we’re moving for were being committed, and we’re going to do the good work. That’s asian nyandoro you’ll find her on twitter at nyandoro s teo and also cassandra overton welchlin at sea welchlin ladies, thank you so much. Thanks for sharing. Thank you. Real pleasure, right? Successful giving days with karen stein at the networks for good is coming up first pursuant and crowdster i’ve talked to their ceos, both of them. I know that these companies can help you in small and midsize non-profits they understand your challenge is they understand what your needs are, and they both have companies and products that have ah, that are designed to meet those needs. That’s ah, it’s trent recur at pursuant and crowdster that’s ah it’s, joe ferraro, their sponsors of the show because their products can help you raise more money. They both have terrific backgrounds in non-profit duitz and in corporate work, so they’re playing corporate solutions to the challenges that they understand that that you’ve gotten in joe ferraro att crowdster actually runs a non-profit so that’s pursuing dot com and crowdster dot com now tony’s, take two. Are you properly registered in each state where you solicit donations? If that question makes you cringe, then we should talk. And if you have no idea what i’m talking about, we should talk, you’re non-profit needs. To be in compliance with the state laws in each state where you solicit and that includes paper, mail and email, text text to donate if you have a donate now button on your website. That button is a solicitation when it goes live doesn’t really doesn’t matter if anybody ever clicks on it in any individual state or anywhere but when it goes live, that’s the solicitation and that triggers registration in at least half the states i can help on dh getyou into compliance. If we need to talk, you can get me at tony at tony martignetti dot com or the contact page at tony martignetti dot com and that’s tony’s take two here is karen stein from the march twenty seven twenty fifteen show and originally recorded at and t c twenty fifteen welcome to tony martignetti non-profit radio coverage of the non-profit technology conference twenty fifteen our hosts are intend the non-profit technology network. We’re in austin, texas, at the convention center, i guess now is karen stein. Karen is vice president for communications and content at network for good, and her workshop topic is the secret formula for successful giving days. Karen stein, welcome to the show. Thanks so much, tony it’s. Great to be here. It’s. A pleasure. Thank you very much. Thanks for taking time on a busy conference day. Yeah. It’s definitely exciting to be here at at the anti cia and see lots of old friends and make lots of new way. And so it’s it’s, always in one of our favorite events. Excellent. This is my second year here doing interviews on dh believe this is your second my second year here. And, of course, network for good has been here for many, many years. So since around two thousand seven, i think right for yeah, i believe so. First, long before amy sample ward was ceo. Definitely definitely. And i think it’s it’s growing into i think one of the premier non-profit events teo, be at i think so. I mean, that’s always what? You know, there are many conferences to go, teo. If for both attendees and exhibitors. But this is when we definitely make a point to always, always be out there. All right, so i’ll see you again next year. Definitely looks like a date. All right, all right. We’ll set you up with an interview for twenty sixteen um, successful giving days. So now i think the biggest probably most popular, is giving tuesday what are some examples of other ones? Yeah, so different types of giving days, they could be based around the time of year they khun b based around a region or an affinity group. So there are things like giving tuesday, of course, which is really the kickoff now for urine giving, and then you have things like give local america, which is focused more on regional giving in other community foundation states have their own giving days. We actually helped maryland due e-giving day for their state, and it wasn’t a maryland, yes, for their non profit organizations to the maryland non-profit association did e-giving day on and then you have ah, non-profits who want to come together and do giving days around affinity groups so things like give out day, which was really kind of focused around issues affecting gay, lesbian, transgendered folks and have those organizations come together not just to raise funds but also to think about how to raise awareness and use those social networks as a zit means to get their message out, i had henry teams as a guest about a month ago or so roughly talking about the success of e-giving tuesday generally and how what a huge spike there was for twenty fourteen he certainly emphasizes the decentralisation of it and all the sharing tools that are available is that common across the successful e-giving days definitely, i think that the reason why e-giving days have become so popular is because online fund-raising has become so popular, and it really has decentralized and and decouple the idea of fund-raising an advocacy from just not just the organizations, but it’s really something that everyone khun d’oh, and to think about how you can couple that technology with the idea that we have these large social networks, it’s really allowed that to take off in a very viral way, and we often talk about things going viral. This definitely has for sure, and i think it’s great on dh. So what are some other, you know, common traits, important components of a successful e-giving yeah, well, the thing is that that makes giving dae so unique, and i guess so effective is that it’s really using that sense of urgency? And we know that a sense of urgency, especially in fund-raising campaigns can really motivate people to act when they otherwise would not. And so having that limited window of time really gets people excited and it’s very focused, you have a lot of energy, kind of compressed in tow one day, twenty four hours, and it really gets people excited. And so i think, that’s one piece of it, right? I think it’s that urgency and to take that and then really empower people with a message and some fun sharing tools. So i think you hit the nail on the head there were thinking about how do you not just use social media as a promotion promotional tool, but to use it in creative ways with images, with videos with, you know, some kind of contests that could really encourage that excitement, right? Because that’s one thing that you definitely need forgiving day, you need something had to be fun, and you needed to be interesting, and you needed to be exciting because that’s, really what is going to get people to pay attention to you and be motivated to share that with their friends and their family? And so we think that that’s really one of the things that’s, that’s really important? So it’s, that sense of urgency, the idea that you’re having fun but it’s also this idea of specificity, how do you become very specific about what you’re going to be raising funds for in that day? And we find that the most successful e-giving dave gold gold, if you can’t really just be about general giving, it needs to have something else to it. It needs to have something specific, so maybe that’s a specific program that you’re working on, maybe that’s ah specific goal that you’re working tour, but it needs to be something, you know, maybe you’re trying to open a new soup kitchen and that’s the particular thing that you’re built, you’re raising funds for its not just about your your cause it’s about that one particular thing, because having that tangible thing again helps you be more creative and be very specific, and i think it gives people something to really grab onto and share and understand exactly where their money is going. Okay, interesting the specificity. So do you find that organizations that are just more general say on giving tuesday, you help us out today, it’s giving tuesday, they’re not being a successful is the other right? I think that there is if you’re not specific, you’re not going to be as successful. And i think that it’s not enough to say it’s giving tuesday, so give it’s the same thing as if you were saying now, it’s time for our annual campaign so you should give to us that’s not compelling for a donor, and so i think that, you know, if you can get very specific about the cause that you’re raising funds for maybe it’s a special, specific project, we see that that’s really makes a big difference because it also helps the non-profit get really clear about what their marketing materials are and what that message is, and it could help you stand out, especially on e-giving day we’re in so many people are actually putting out those fund-raising appeals having something unique can help you stand out above the rest. And so it’s really important for you to be specific about that ask because we know that that’s what donors are looking for, and that really does play into that idea of a e-giving day of really coming together to fund one particular thing that people care about. What should you be thinking about if you’re trying to decide whether e-giving day makes sense for your affinity group, not let’s let’s put aside participating in something national, like give local o r or giving tuesday if you try to think about it for your own, like university, for instance, you know, how would you what do you need to think through? Yeah, i think that what you really need to think about a couple different things. I think you need this the internal staff to be able to do it. It doesn’t have to be a large debt, but you do have to have someone dedicated to being the champion of that giving day for your organization. Because it’s really just like any other campaign, you need to have a plan you need to have. Ah, you know, one who’s going to man those marketing channels. So you need to have somebody dedicated to that. You need to really be able teo leverage social media. I mean, you could do e-giving day without social media, but i think it’s a lot more difficult. So you need to have we’re already started thinking about how do you build that up for your organization to use that as a lever? So you need to have some type of social media presence and you need tohave ah, fairly decent following, and that could mean different things for different organizations. A larger organization is going have probably many more followers. A smaller organization may not have as many, but the followers they do have maybe just his passionate so you need those people to amplify your message, and then you need a really easy way for people to activate, right? You’re sending out those messages through social media? How do you actually get those people to take action and make it very easy for them to do so in terms of donating all mine? Or if you’re called to action could be signing a petition? Most giving days are about giving funds and making a donation, but some organ it doesn’t have to be, but it doesn’t have to be at a lot of people use that as an opportunity to raise funds, but also to get people on their email lists he really expand their social network so some of those different asks that you could give to your supporters are yes, we would love for you to support the mission with a monetary gift, but you can also support the mission by sharing this this message with your followers and help us expand that network, and that could be really powerful, especially as we see millennials take hold that’s one way where they really i feel like they can make a big difference is being an advocate for that cause and that in some cases, especially for smaller organizations, can be a big win because they don’t necessarily have that built in base to communicate. Tio way assumed that most people know what e-giving tuesday is but give local america when i wanted to explain what that one is about because i don’t, i don’t think a cz widely known but it’s still very, very interesting. Yeah, it is, and i think it taps into this idea where so give local america is actually done through a lot of the local community foundations and it’s really all about giving local to your own local charity. So if you are living in austin and i think the us who actually, austin is having an event this week called amplify austin and it’s all about giving back teo to those charities and those organizations in the austin community. So it’s really focused on making sure that your charitable donations are staying within the community. I’m really getting people excited about what good is happening in their own backyard. So that’s really the premise of give local america’s toe leverage the networks and the non-profits through the local community foundations and created giving dae that way. So it is a national day devoted to giving, but it’s, the action is actually happening at the local level. We talk some about the technologies that you should be employing in your you’re now that you’ve decided to to embark on a given day, definitely so the great thing is that technology is really democratizing fund-raising and it allows that to happen at many different levels by really anyone, and so what we would would recommend is that you have a really strong online giving presents it should also allow your donors to make a donation online very quickly, but it’s also about mobile because we know that a great majority of people are now, reading messages on mobile email messages as well as the primary use of many social network it’s actually coming through mobile, and so that experience needs to be very mobile friendly so people could quickly take action, get that done and feel good about giving that gift rather than it being a long drawn out process. So that’s really critical. The other thing that you need to think about with your online giving platform is, is there an option for people to raise funds on your behalf? So is there an option for someone to come in and not just make a donation but actually amplify your fund-raising by becoming a fundraiser for you, so appear fund-raising functionality is also very important for that and then having some integrated social sharing tools. So we talked a lot about this idea of social media and leveraging networks has really allowed these giving days to take off so that’s one things that non-profits really need to think about is how are they going to then enable and empower those donors and those fundraisers to share their message with tools right on that page, right on their their facebook page on their web site just making sure that they’re making it as easy as possible to find those ways to share that message. And so i think those were really the things that are critically important. There are many other things that you could do. I mean, having a great email marketing tool, of course, is one and all these things are typically what you would find for any successful campaign, but particularly the mobile in the social and the pier fund-raising are extremely critical, forgiving days because you need to be able to activate as many people as possible within a very limited amount of time. I imagine there’s there’s lead time to this and, well, there’s, obviously lead time. That’s silly, but terms of getting some early adopters, maybe, you know, you got some key people lined up way in advance so e-giving day, what about some of the ground working s o u need t be planning ahead, so we would say if you’re if you’re thinking about giving tuesday and now it’s only march, but you need to be thinking about that now we would say that ideally, you would have about three to six months lead time. If you are thinking of of give local america, which is just in may, so that’s not too far away, you still have time to plan that. But those far ahead as you can get you, is going to be more. You’re gonna have more success oppcoll campaign and one of the things that you need to be thinking about when you’re planning that is being able to identify who are your most passionate supporters, whether those air people within your staff or your volunteer group, or maybe donorsearch one outside your organization, you need to be able to get those people on board are early, get their input, make sure they’re aware of what’s happening, and then equipped them with the right messages in the right tools to be able to really amplify that message for you. So that’s, really important to think about. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked. And naomi levine from new york universities heimans center on philanthropy tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. Duitz if you have big dreams in a small budget tune into tony martignetti non-profit radio, i d’oh. I’m adam braun, founder of pencils of promise. What more are we looking for? We’re in these people that we’re going to recruit early on long before the early the early adopter. Yeah, i think what you need to think about our, you know, our what is their story? Why do they support you? And i think that’s a really compelling question to start asking those people because that story you can use yourself, tio really inspire other donors, but you need to understand what motivates them. Why do they give to the organization? Why do they care about your cause? I really understand that i think what you’re also looking for frankly, are people that have large networks, you know, and influence yeah, i think i think he want at least two to three people on your, you know, group of supporters that can reach out to the media, maybe they have connections, you know, your board members are actually great people to get involved in this process because they are typically people that do have influence in your community or have connections, and that could be a great way to use them t get involved, get excited about what you’re doing and really, you know, kind. Of make give them something to feel proud about when they’re reaching out to their friends, family and colleagues about why your cause is so important. So those are some groups that you could look to you. But i think volunteers, board members, people that are recurring givers, you know, we’re really talking a lot about recurring giving it that network for good, because we know that those people are the most loyal in the most passionate people. They’re committed to your organization, and often times they will want to do more for your organization. So that’s, another group that you can look teo, you have excellent way of explaining this very concisely. Thank you, really. Oh, it’s, zvilli, oppcoll. Let’s think about trying to make the case in our organization if we believe it’s, right? And we’ve got the tools in place and we have staff that can support it and wear confident we’ve got some people in our networks who will take it on right? But, uh, maybe the board is reluctant or the orjust my immediate boss is reluctant with ceo, how do we start to make they bring these people? Yeah, i think there’s a couple of things that you can do, i think you can point to the larger success of these giving days there’s a ton of examples out they’re both from the hyre ed space, but also from from non-profits in general, that are raising a lot of money this way, and so i think you can use that as a springboard for having this conversation at your organization. I think you have to be realistic. You have to think about what is the investment that you’re making in this giving day because you do need to two planning to have some marketing dollars to put behind it. What we would typically say is that you should plan to spend about ten percent of what you hope to raise. And so i think, it’s important to be really clear on what that goal is for your organization, but it could be a way for you to expand your audience and raise more funds. And so i think it’s ah, this investment that’s well spent. I think the other thing to think about is a network for good. We’ve seen that this type of fund-raising so far has been additive for organizations. A lot of people are concerned. Well, zishe is cannibalizing other giving it actually is very additive, and it could be another way to not only grow your day donations, but it could be a way to grow that donor base, which is a critically important for so many non-profits especially those small to midsize folks that are really looking to build their lists. And so i think, that’s another way, it’s a it’s an opportunity, really, for those people to meet several goals at once and i think that’s a great investment of dollars. How do you assuage the people who do say it’s just going to cannibalize our annual giving? We’re just going to shift shift time of year that they give? Yeah. I mean, what we’ve seen in the data is that that’s not actually the case. And so, you know, we we do a lot of analys snusz on on your in giving. And what we typically find is that we see about ten percent of our animal volume for the entire year. Come in at the last three days of the year and that’s been pretty constant. And so this year we really interested to see what? How did this really big giving tuesday, if influence that. And so we saw that on giving tuesday. I think we are. Volume was about one hundred and forty eight percent. An increase over twenty thirteen on giving tuesday. I was like, okay, that’s that’s nice. But what happened later? Right? Because that’s really where more people are giving what we actually saw is that this past year in twenty fourteen, those last three days accounted for twelve percent of our annual bowling, and that volume actually went up those days got larger. So it’s really interesting. Now i can’t necessarily attribute that cause, but it was just interesting for us to see that happen because there was, you know, we were thinking like, well, maybe that is shifting, i think what it is is starting to just accelerate the way that people are giving at the end of the year, but what we saw is that people are giving both in both cases, right? They may not big be giving large amounts on giving tuesday as they will on december thirty first, but what we do see is that the largest average donation comes in on december thirty first and the second largest comes in on giving tuesday. And so it is and and that’s a bigger gift than what happened at any other time of the year outside of december first. All right, can we still have a few minutes left together? What? What more do you want share that that i haven’t asked you about? Wow, that’s a great question. Well, i think that the thing that we would really encourage people to think about is just start thinking about it, i think it’s a great way for you to think about how to message organization in a new way if you haven’t tried it yet. It’s a great way to activate younger supporters if you’re kind of looking for a way to get new people in the door get younger donors involved it’s a good way to activate them, right? Because they really take to this because it incorporates a lot of the behaviours and the technology that there’s so comfortable with using. And so i think, that’s another thing to think about if you’re looking to tap into a new demographic, i think that giving days are way to do that, and there are so many great examples out there that you can kind of look, teo, to see how people are doing this and it’s really, you know about being creative and about, you know, thinking about maybe a new way to spend your cause to people that haven’t heard about it before. Are there other national ones besides e-giving tuesday give local america others that we could participating before we start thinking about creating our own? Yeah, i mean, i think that the big too, you mentioned i think i believe there are there are other giving days don’t haven’t for some reason, i’m drawn, drawing a blank on that, but i think you know, the interesting thing is that we would really recommend that you participate in one that has maybe a bigger following. First, because a lot of those organizations, especially the folks, that giving tuesday, have a set of resource, is for you to take advantage of. And that could be really powerful for folks that are just getting started. And not quite sure now. Or forget also provides a toolkit for folks that outlines exactly what you need to do and when. And so, i think, it’s really important if you’re just starting out to try to go in on e-giving day, that’s already in existence, like one of these national days, or even a regional event before you think about maybe creating your own event, because i think you’ll learn a lot by doing that. Yeah, they’re sharing tools, a critical on dh there already set up. Exactly, you know. Want to reinvent the wheel your first time out. You wanna leave us with one one tip that you haven’t mentioned yet he’s going to think of something that just in the last minute, but yeah, definitely i wouldn’t say that on giving days, you know, just like any other day of the year, any other campaign it’s all about being very compelling and drawing in that emotion from the donor, so don’t leave that behind like we said, it’s, not just about the giving day it’s, about what you’re empowering that donor to make possible. So you really need to be able to think about tapping into emotion when you’re thinking about that fundraiser and thinking about that appeal letter or that social media post that you’re doing really leverage the powerful work that you’re doing and, you know, send that message out and draw all those emotions because that’s, what really is going to get people in the door? Thank you very much. Thank you so much, tony. My pleasure. Karen stein, vice president for communications and content at network for good, and you’re with tony martignetti non-profit radio coverage of the non-profit technology conference twenty fifteen thanks so much for being with us, i’m going to be an ntc twenty sixteen march twenty third, twenty fourth and twenty fifth in san jose, california. I hope you can go check it out. Info was at in ten dot or ge next week. Communicate with your communicators with kivi, larue miller and your event pipeline. If you missed any part of today’s show, i urge you find it on tony martignetti dot com. Where in the world else would you go? I’m still not sure about that. We got some last minute live listener love jin on china ni hao, new york, new york hey what’s up buenos aires, argentina bueno star days responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled pursuant dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation crowdster dot com our creative producer is clad meyerhoff sam liebowitz is the line producer gavin dollars are am and fm outreach director, and the show’s social media is by dina russell. This music is by scott stein be with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and be great what’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a, m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones me dar is the founder of idealist took two or three years for foundation staff to sort of dane toe add an email address their card it was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were and and no two exchanges of brownies and visits and physical gift. Mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony, talk to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for February 12, 2016: @TheWhinyDonor & Social Media Rants

Big Nonprofit Ideas for the Other 95%

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The Whiny Donor: @TheWhinyDonor

The Whiny Donor

She tells the nonprofit community what she doesn’t like about the nonprofit community–mostly around fundraising. @TheWhinyDonor shares her most urgent whines. She’s on two board development committees. Is one of them yours?

 

Amy Sample Ward: Social Media Rants

Amy Sample Ward

Amy Sample Ward, our social media contributor and CEO of the Nonprofit Technology Network (NTEN), introduces NTEN staff’s top rants for the social networks. Are you committing these social sins?

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d be hit with whipple disease if you fed me the idea that you missed today’s show the-whiny-donor she tells the non-profit community what she doesn’t like about the non-profit community, mostly around fund-raising the-whiny-donor shares her most urgent wines she’s on to board development committee’s is one of them yours and social media rants. Amy sample ward, our social media contributor and ceo of the non-profit technology network and ten introduces and ten staffs. Top rants for the social networks are you committing these social sins? So were filled with winds and rance today on tony’s, take two, be a non-profit radio insider, responsive by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuing dot com also by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature crowdster dot com if you want to join the conversation today with your own wines and rants, tweet us, use the hashtag non-profit radio sam is in the studio is checking that feed. So use hashtag non-profit radio if you want to join the convo and it starts with the-whiny-donor she is at the-whiny-donor she feels the need to complain about some of the fails and foibles she sees as a donor to several charities. Part of the tail end of the boomer generation. She lives on the east coast of the us the-whiny-donor serves on the board development committee’s of two non-profits in the city where she lives. The-whiny-donor welcome to non-profit radio. Thank you very much. How are you? I’m great. How are you doing? I’m fine. Thank you. Wonderful man. You mind if i call you whiny? Is that or you can call me whiny? Okay, miss miss donor-centric formal way, right? I like informality on non-profit radio and okay, whiny um what do you about? Their why? Why? Why do you exist in this persona? Well, it’s, the reason that i exist, i guess it’s, because sometimes i just need teo to rant about things that come in the mail with direct mail and tweeting gives me an outlet to express my frustrations and irritations network for good had something to do with your your existence? Yeah, the way. The-whiny-donor came about wass several years ago, i, um i was an avid reader of network for good non-profit marketing block, which was at the time written by cacho anderson and i had just joined development committee’s so as a volunteer, i was very interested in what she had to say, and i was learning a lot, and so i emailed her one day with a couple of things that had happened to me as a donor, thinking that she might want to address them, and she turned my email into a blogged, which turned out to be very well received by her fund-raising readers so i realized that there was a man on audience that fundraisers actually did want to hear the perspective of people that were receiving what they were sending out. And so twitter was an easy way to have my voice heard, and so i’ve been tweeting for a little over three years and having fun with it, alright, now way want listeners to know that you’re not a professional fundraiser, right? You’re right, we’re not at all inspector, purely a volunteer, and so i i don’t know any of the sort of hard core things. That fund raisers do. I’ve never worked with razors edge. I’ve never had to send out a mailing myself as a volunteer involved in development committee’s, i’ve been on fund-raising campaigns, but never the person that actually have to do the hard work in the office. All right, so you’re you’re you’re generating awareness, though, of the donor-centric reesing awareness not like right now, what i hope to do in my tweets, besides just venting, is giving the perspective of the person who is receiving the appeals. I think sometimes when the staff person is sending things out, they may not really be thinking they know what their agenda is, they need to have they have a message that they need to get out there trying to raise a certain amount of money, whatever, whatever not understanding how the donor feels that the end merry callon, had a really good quote in a block post last week, she said, don’t put the ease of your inside operations above the weapon you make your donors feel and which i thought was great, because, um, you may have a certain, you know, the way your database works, you want to do it. This way well, that may not be the way that i want my information presented in mary’s case she uses her maiden name. And so if if if it’s convenient for the non-profit to use mr and mrs, that doesn’t work for her so and the non-profit may never have thought about the fact that there are people that are actually taking a fence at some thing that they’re doing. So i hope that in my tweets somebody will say, oh, well, that never occurred to me that that might be a problem for somebody. So, yeah, i hope that that my tweets may occasionally cause a lightbulb moment in somebody who works for a nonprofit. Okay, okay, um, whining i’m just going to fix you up on one thing everybody knows her on twitter is mary calais. Nor but it’s actually, mary kalon rhymes. Okay, sorry. Rhymes with salon. No, no. Ah, good to know. I never knew that. I just have not met her. I just read her avidly and i’ve had the benefit of having her on my other show fund-raising fundamentals that i do for the chronicle. Right, lance? All right, it’s kalon. So just you. Know, i don’t want people thinking that the-whiny-donor has all the answers and one hundred grams clearly i don’t know everything and you’re you’re clear about that to know all right, all right, cool the donor perspective and you like to thank people to this is not all a negative twitter stream you’re you’re very gracious in a lot of time saying you’re thank you came quickly or what a beautiful birthday card i got etcetera, your compliment right and well on another thing that i do on twitter it’s that i do share good content now that i know how to pronounce her name, marries content it always very good she’s, particularly donor-centric and there’s a whole bunch of people on twitter that really are, you know, there’s a whole new hashtag donor love and it’s that donor-centric city, and so i do like to share that content. Um, twitter is a great resource, i think not only do i get to tweet my own stuff, but i have learned so much from reading other people’s content that has informed the way i perform as a volunteer for the organizations that i’m involved in. So i love twitter when you, uh, when you give and we just have about a minute or so before first break you give you you feel very vulnerable, you’re you’re sending a piece of you exactly. There some donations are purely transactional, but there are certain organizations that i give to that i feel very personal about there’s, a crisis agency locally that i give to every year because my brother has needed crisis intervention, so when i give to that organization, it feels extremely personal. I’ve sent a piece of my heart to that organization, so when we do that, we really we want to, we wanted to be noticed it’s not trust transactional, thank us enthusiastically for it. We may really feel personally invested in in why we’re sending to your mission. All right, we’re gonna go out for ah break and come back one day and i will continue talking will get into some of her specifics. Specific urgent wines stay with us, you’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding mobile giving event fund-raising direct mail and donor cultivation really all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals, the better way. Dahna oppcoll with the-whiny-donor we’re talking about her her most urgent wines on de eso eso let’s ah, whiny, let’s get let’s, get into some some details because this is this is what you’re known for on twitter, let’s, start us off with something that’s like, you know, your your your top? What what really irks you the most? Uh, there’s a couple things that hurt me the most, and people that read my tweets? No, that i do pay attention to how long it takes an organization to thank me. Um, my husband and i usually sit down sometime in december, last week of november, early december and right out about a dozen checks and send them to organizations, and so they’re all dropped in the mail at the same time. So it’s very clear which organizations are thanking quickly and the ones who thank me within about certainly within a week, while i’m still feeling that glow e-giving i’m impressed by that, um, this time around, i one organization didn’t send a thank you for about six weeks and that’s very noticeable when every other one has already come in and yours lags by about two or three weeks it’s pretty obvious, who was very slow on the uptake with their acknowledgement letters, you know, let me let me just say, just, you know, to relate this to what you said you, you know, you feel like you’re giving a piece of your heart, you said, right? So that’s, very vulnerable, and if you’re not thanked for many weeks, right, how does that leave you feeling? Uh, it makes me feel that you didn’t really need my donation in the first place, that it wasn’t really appreciated, and by then i’ve already sort of almost moved on, you know, i think that there is there’s a sweet spot when you thank somebody where we’re still in the glow of e-giving i sent it off, i’m feeling really good about it, and if you get me back when i’m still really a met feeling good about it, stage, i think that that probably reinforces my glow of clip e-giving whereas if you’re six weeks later, i’m already kind of ticked at you and it’s just not a good thing. Teo and worse, of course, is never hearing from the organization, but but a very late acknowledgement just by the time it comes you’re kind of like, well, finally for i am yeah, you ah, in december, you tweeted something about an organization that cashed your check very fast, but the previous year they have been very slow to thank you, right? And that was an organization, that particular organization actually i had to call them because they were doing a high frequency appeal strategy, and i can’t imagine why that works. And also let me preface everything that i say in my tweets it’s my opinion, i don’t offer expert advice so clearly high frequency appeals work for people. I can’t imagine why, because i find them cortly annoying, but this particular organization was doing the high frequency appeal strategy and i had gotten to more appeals from them before i finally got shanked for my check last year, and i ended up calling the organization and saying, look, i can’t stop sending me so many appeals. So oddly enough, the only option that they could give me was all oer one mailing a years. Of course, i took one mailing a year. What? The high frequency was just it was awful. Are you still supporting that organization? I do, and that’s the thing that’s so frustrating when organizations do something that i find actually offensive, but it’s an organization that i want to continue to support. So, yes, we do still support that organization because i guess one reason why i called them to say, look, stop irritating me with the high frequency of people’s because i did want to keep supporting them. You like them well enough to try to make it work, right? What they’re doing, their mission is extremely important. If you didn’t feel that affinity to their work, you would have just written him off and not called exactly exactly you feel. In fact, it was funny when i told the woman over the phone that her that her organization’s appeal was the last one acknowledgment was the slowest one to get to me out of about a dozen she was really surprised. Ah, in fact, she was kind of dumbfounded, and i don’t know why because they were really slow with their acknowledged letters. All right? Do you recall what she apologetic? Oh, yeah, she was very gracious and i was gracious over the phone. I didn’t, you know, in real life, i’m actually quite the life i have to take your word for that some of it comes across one hundred forty characters, but but it’s it’s probably good that you reinforce it. Alright, right, let’s. See you also. Ah, you also have some wines about donation pages. You mean the reply forms? No dahna online, the online donation pages i don’t do a lot of of oh yeah paper. Well, paypal is kind of difficult. They’re very small organizations that can’t afford better whatever and, you know, so they just do the papal and you and you all you get is a transactional receipt. Your payment of such and such was given to paypal, and it sucks the joy out of it. But you can understand where their why they’re doing that. They don’t have the money, yeah, to develop their own page. Or maybe they’re not there. I’ll bet. Amy sample word may wantto come in on this in the second half, but there are there are payment systems that are not papal that are probably low cost or free for non-profits on dh, they may not, you know, smaller organizations, unfortunately, you’re just not aware, you know, they’re just they’re not. Aware of a lot of tools that are out there so people defected to the big gorilla, you know, with paypal, right? And of course, that’s one of the things because i am not a fundrasing professional, you know, i’m sure that if people in the fund-raising community read my tweets and hear what i’m complaining about, they probably say, oh, come on, she’s a third asking for that kind of service when we don’t have the ability to do that, but as a donor, i don’t know any of that, so i’m expecting something without having any idea what kind of work it takes to put out a website or in donation page or get an acknowledgement letter out on time. Yeah, you are not familiar with the inner workings of a development office the different exactly. I have no clue departments, officer’s service donor, and so my expectations are very high even though my expectations may be completely unrealistic. That’s still how i feel and i would imagine, you know, and i’m reasonably sophisticated. I have some level of knowledge about what happens in a development office, but a lot of donors don’t, so all right, let me go, teo, let me go to one of yours. That that i thought was rather high expectation you tweeted about the heat being up too high in in a non-profit office. You know, that tweet was really tongue in cheek, and it was to the controversy about the wounded warrior project and overspending. And again that’s something that’s completely subjective. How does a donor in your overhead costs are legitimate and when you’re wasting money? So? So that was tongue in cheek. But it was in reaction to the controversy about the wounded warrior project. Okay, i my apology for that one. I didn’t. I missed the context of that. Okay? One hundred forty characters. I couldn’t put it in-kind context, but it was it was in reaction to that. Okay. That’s. Good. All right, so you’re not that unreasonable. No, gosh, no, not not that. Unreasonable. What else you got? Throw out something else that that irks you? Well, let’s. See, um, appeals that don’t recognize that i’ve given before. Oh, yeah, you know, or or of course, dear friend and that’s. Another thing i’ve noticed, actually, sometimes it the smallest non-profits that are the worst of doing that. With the dear friend, maybe they just don’t maybe they don’t have a development person on staff, but you would think that with the very small organizations they’d be able to personalize more somehow, i have no idea how that kind of thing works, but if i’ve given before, if i partnered with you for many years, i think you should acknowledge that in your letter that you know, i’ve been with you for a long time, or i gave last year or whatever, but when i get an appeal letter that has not acknowledged that i’ve given before i noticed that recognize that i’ve been with you for a while. Your husband got one from his alma mater that was a dear friend. Yes, that’s very surprised. Yeah. There’s there’s. No way. I mean, among any level of education, i don’t know with elementary middle high hyre ed that really that’s an inexcusable one. Well, and i stopped giving to my own altum otter because and i was never giving them very much money. So i was never. I never reached the level of where i got any good donorsearch stewardship. I was just one of the masses in the small donors, but, um, i got one acknowledgement receipt sort of letter thing that said, dear college supporter, i have been giving to them consecutively for twenty three years, and i thought, for heaven’s sakes, if you haven’t figured out my my name by now, you really don’t need my donation, and i have not given them anything since then. Well, that’s yeah, i mean, they certainly know your name that’s a that’s a method of keeping mailing costs very low because i know it was this particular thing was sort of a receipt receipt with a letter attached, and so the receipt had my name on it with the notation that i’ve been given for twenty three consecutive years, so it was just a question of i mean, they have it in their database with there i don’t i don’t know how you merge fields and all of that, but they could have put my name very easily on that sheet of paper. Yeah, and they didn’t bother just just to explain, i mean, it’s it’s a method of keeping costs lower because if they have to pay the printer assuming and i’m assuming high volume, but if they have to pay a male house to produce letters that are personalized, as well as receipts that a personalized, each personalized item increases the cost of a of a mailing. So if you, if you print it, if they print your name on the outer envelope versus having a windowed envelope, that takes advantage of the inside address on the letter that that costs more on, of course, that’s the kind of thing that the donor doesn’t know. All i knew was that i had been giving it to them for twenty three years, and and they didn’t use my name. I understand, ok, ok, your perspective, the donor perspective. That’s. Exactly what we’re gonna do is purely my perspective, understand? Um, you got a little disenchanted in in real life when you went to make a donation to your local thrift shop. Oh, yeah? What? You mean when there were so many things i wanted for a twenty foot pile? Exactly. I think that’s the result of the khan mari method book that was so successful lighting everybody’s de cluttering anything that doesn’t spark joy. And so the thrift shops air overwhelmed. Um, but yeah. Ah, that was an example of doing something, giving something and realizing they really didn’t need what i was taking. Suck the joy out let’s. Suck the joy out of it again. Sucked the joy. Right? So maybe thrift shops. And for those who have thrift shops, you know, maybe you want teo conceal that pile, not have the drop off area where the pile is, right. Okay, you know, possibilities dahna perspective. Um, you, uh you well, you want to you want to throw another one out? You got something that you want to whine about? Uh, boring. Thank you. Please use a few exclamation points in the thank you. Like i said, you know, as we noted, i sent my heart out to you. Respond with enthusiasm. This was not a business transaction for me. I like exploration points. So thank you so much for your donation whiny, exclamation, exclamation that’s! All right, but there are people who would disagree with that and say, you know, the exclamation mark is overused and particularly, if you know it’s okay, maybe online and tweeting and emailing, but but to have that transcend too u s mail is inappropriate and bad grammar and ah and bad punctuation, and we shouldn’t we shouldn’t be doing that. So i’m sure you’re well, i’m never into bad punctuation, but an exclamation point well placed, i think can make a difference. Okay, you did have ah, an example of bad punctuation that that hurt you when your was incredible. Your wasn’t i’ve been all over your feet, you know, this is this your was incorrectly dunaj a reply envelope, right? This organization sent out a reply envelope and the idea was good by putting your generous gift makes a difference except that instead of y o ur, it was y o u apostrophe r e. So when it first came the first time it came, i laughed about it. I’ve been a copywriter. We’ve all sent out things with mistakes and just been mortified, but i mocked it. But you know that. Was fine, but the problem was they sent it out in another mailing, and so either they haven’t noticed or didn’t care that they were sending something out with such poor grammar on it, and i did end up sending the envelope back because i intended to support this organization, but i couldn’t resist crossing it out and correcting their grammar, so i can’t imagine a company that a non-profit that would know that they have that kind of error on their reply envelope and still send it out. Now, i’ve, as a professional fundraiser, i’ve been on the receiving end of those types of corrections, et cetera, sometimes they sometimes they come with snarky comments. Was there a comment that you did you associate? You put a comment next to your correction? No, all i did was corrected, and i thought, you know, did you highlight it? Somebody’s already pointed this out, but if they haven’t, they need to know that this envelope is startlingly wrong. Okay, but you didn’t say that you didn’t have that is a comment no, i just crossed it out and corrected the word you didn’t you didn’t highlight it in with a marker. A yellow highlighter know i’ve gotten those two. Okay. All right. So sort of. Ah, an alternative to the exclamation mark yellow highlights. And then underlying with pink, you know, framed, framed in red. Right. All right, all right. All right. Um, what else you got? You want to throw another one out? Uh, let’s. See, uh, goes reply envelopes where you have to fill out the flap? I don’t like those, but the funny thing is, i was i was complaining about this with a group of friends, and they said, oh, we never even bothered to fill those out. We’ve just enclosed our check and let the organization figure it out and i thought, oh, that never occurred to me. I i i’m very compliant. I fill out my reply form, so i don’t know how the organization’s feel about it when people are just enclosing checks without bothering to fill things out, i would think that the organization would want people filling out those flaps. Your friends don’t hate those those those particular flap envelope i don’t like where the flap is the form that yeah, yeah. And you have to fill the whole thing out it. Hasn’t been filled out for you in december when i was filling out, you know, a dozen all at once, it was like it was the reply forms that were already filled out and nicely done. That made me feel good about those those organizations, they filled it out for you. You have pre filled right, but that cost them now going back to when i get that cost them yes, it actually cost him more than leaving a blank. Yes, right. You got a little embarrassed by something stamps, crooked stamps. Yes. I tweeted very starkly about mailing that i’d gotten where the stamps have been put on wrong and i so i sent out this snarky little tweet about meeting to have straight stamps, and somebody replied and said that it has probably been done in a sheltered workshop, which of course, made me feel terrible on now. I hope that i get lots of things with crooked stamps because obviously i would i would love it if people were using sheltered workshops to do that thing. So that’s also the beauty of twitter is that people do respond to me and put me in my place and explained to me that this is why organisations they’re doing what they’re doing. So i learned a lot that way. Let’s, let’s wrap up. We just have a minute left. You loved the birthday card that you got from your local? Why, yes, just in a minute. Why? Because it it was a it was a nice design, but also the message said something about may your day or maybe coming year be filled with the same wonderful things that you’ve done that your donation has done for people here. It’s just really nice and had a cupcake on it. Yes, it did. So the filling the cupcake? Yes, yeah, it was just really nicely done, she’s the-whiny-donor you’ll find her on twitter at the-whiny-donor that’s it i can’t at the-whiny-donor is where she is, whiney, thank you so much for being a guest. Thanks very much, tony. Good to talk to you. Real pleasure. Thank you, sabat. We got social media. Rance with amy sample ward coming up first. Pursuant, i have talked to the ceo. They’re trent ryker ah he’s got thirteen years working in small and midsize non-profits he understands you’re fund-raising challenge and his empathy trickles. Down through the people, other people that have talked to know in the company who work there and in the pursuing products, they’re using your existing data to help you raise more money it’s that simple, pursuing dot com and crowdster i’ve talked to the ceo, they’re too joe ferraro. In fact, i have decided that if i can’t talk to your ceo, then you can’t sponsor non-profit radio because i want to talk to the person who’s in charge, and i want to hear from them how their company is helping small and midsize charities. So that’s ah that’s, a new prerequisite, joe ferraro at crowdster he runs a small charity, so he gets your fund-raising challenges he’s in the trenches with you, and he was a senior marketing guy at t so he knows your challenges and he applies corporate marketing to overcome them. That’s why what i see is crowdster with their well the cutting edge the payment system apple pay for mobile donations because why shouldn’t small and midsize shops enjoy a cutting edge payment system? So you get apple pay and the sites are the crowd funding sites that they build for you are elegant. And simple, they’re easy for you to set up mean, when i say build for you, you know you’re you’re doing the building but it’s all through a user interface and it’s, easy to navigate and easy for your donors to navigate the-whiny-donor would like would like thes sites. You want to talk to joe ferraro, joe dot ferraro at crowdster dot com now tony steak too. Do you want to be a non-profit radio insider? I would love to have you in the inside. We have weekly email alert each week i sent an e mail letting you know who the guest star and with advanced news about my weekly video and also takeaways from the previous week. So if you are a casual listener, so if we’ve got a casual friend with benefits kind of thing going on, then you might want to become an insider and then you’ll know each week who you’ll be sleeping with and what we’ll be doing together. The three of us go to tony martignetti dot com and click the email icon that’s tony’s take two any sample ward? You know her for god’s sake she’s, a ceo of non-profit technology network and ten, her most recent co authored book is social change, anytime everywhere about online multi-channel engagement, she blog’s at amy sample war dot, or ge and she’s at amy r s ward on twitter. Welcome back, amy. Hi. Thanks for having me back. It was fun getting to listen to all those complaints. Well, you’ve got you’ve got a litany of of them yourself, but i know, but you know the-whiny-donor she’d bring the donor perspective. It’s true? Yeah. Okay, uh, let’s. Give a shout out for anti sena non-profit technology conference. What do we need to know about it? Coming up there’s a lot that you need to know about it. Okay, try to compress it into a minute. I think based on the forecast in most people’s locations today, the most important thing to know is that it’s in san jose, california, with palm trees and sunshine. So doesn’t that sound wonderful? Very nice. Okay. And where do we go for it? Yes. So the conference is in march, the twenty third through the twenty fifth in san jose. And there will be an overwhelming opportunity for tons and tons of knowledge and networking because it’s two thousand people over one hundred twenty five educational sessions and three days so you can get the agenda. You can get the registration information. Everything you want is that and ten dot org’s, flash and t c and who is hosting the live audio stream and tc live for people who can’t attend someone that you may know this thiss a pretty interesting guy. Tony martignetti interesting that’s, the best you could come up with like that thing was an ellipsis at the end. I can’t fill in everything else on the radio. Thank you so much. I mean, charming would’ve been good. I’m not going to fill them all in for myself. Funny would have been nice, right? Personality driven host. Ok, thank you. Yes, i’ll be hosting ntcdinosaur. So if you’re not able to go, you should go. You should definitely go because it is a terrific, smart conference. But if you can’t there’s ntcdinosaur the live audio stream that i’ll be hosting. All right. Ah, we pulled. I asked you to pull the ah ntcdinosaur dafs because non-profit thean ten staff thankyou, non-profit technology network. So much of technology is social media. And, uh, you got some? You got some rants? Yeah, it was exciting and a little scary that i put out the call the staff and very, very quickly, you know, the floodgates opened and people even commented, i didn’t realize i had so many complaints and let me start complaining. So we’ve got a lot from all the different intense, okay, let’s, see where we go? Let’s, uh, since we were with the the-whiny-donor why don’t we start with twitter? Yeah, okay, well, i think we’ve got a lot on twitter and i think twitter because other platforms have kind of followed, followed suit, you know, over time, other platforms introduced hashtags, for example, so some of these things trickle over into other platforms, but i think most folks here and tenet lee still consider them core twitter complaints, so a few of those are based in the world of bach and all of the content on twitter that is just totally automatic through little plug ins and box that people have enabled on their profiles and staff could have gone on for days about bots and how much they like them. Yeah, i think i wonder if twitter is just going to be you know, in five years, it’s going to be a bunch of butts talking to each other. Thank you. Thank you. Want teo talking to itself? Welcome, welcome. Thank you for following commune dot. Thank you for all you know, they’re totally some of the examples staff brought up the things that you automatically tweet to you or that automatically send you a direct message. A private message saying, you know, thanks for following. And i was laughing when the-whiny-donor was complaining about those generic messages that say, you know, fund-raising appeal that just says, do your friend, you know, please donate when people are trying to use these boss on twitter to create some weird level of personalization, but it’s twitter, you know how many of us can write out our full name in our account or, you know, a lot of people just have ah kind of shortened abbreviation. So then you’re getting these these direct messages as if their personal but they’re not they’re from a body that say, you know hi, amy rs lorts all in one word, you know, please go check out our website and donate like, what is this is so weird? Stop. Stop the bottom! I see the ones i see the ones was, you know, have a good and then there’s like too many spaces. And then it’ll say friday, and then there’s another couple spaces and a period like they they have to leave room for the longest day of the week, which i don’t know what which has the most letters, but like friday is a short one, so it doesn’t, you know it’s just it’s weird, but i think you know, there’s another there there’s the the complaints that we can have about box where it just feels weird or the content doesn’t make sense. Or, you know, it’s obviously not personalized, but staff also brought up a number of examples where people have, you know, it’s, not it’s, not the same whereabouts kind of tweeting at people for you, but the body is making it so that your account is automatically replying to other people or automatically retweeting certain accounts. So there’s people who have said, you know, any time this other account tweets, i wantto retweet it, but there’s no contacts there, so literally anything that account tweets you’re now re tweeting, that doesn’t work well. I mean, that’s, obviously waiting for disaster to enjoying zoho had what’s that, like, enjoying my birthday today, you know, which is not is not the greatest tweet, but, you know, a bunch of friends for my birthday, you know, getting together for my birthday today. I mean, you know, i could i could tolerate some that’s personal stuff, but, you know, to retweet that, right? It’s, ludicrous it’s, right, that you have other people just automatically re tweeted someone else’s you ran from personal tweet, but the other example, you know, where, where, but are going to make you look really bad? You know, if you’re automatically tweeting or replying to people’s content so i’ve seen this trend now where folks have enabled bots to say, like, you know, oh, you are my my highest engaged, but, you know, follower this week or my no thanks for the retweet on this, it got the most retweets or, you know, those kind of it’s like sharing stats somehow like it’s a competition, and we’ve seen, you know, in ten content for example, it’s, we don’t like that these occasions happen, and we do post this content, but when community member passes away, we will post about whatever happened and provide some honorarium language and, you know, allow for a lot of community members to find out the news from from their own community, which normally means a number of community members right in with their memories and, you know, it’s it’s, a very sad but touching opportunity to kind of bring the community together on dh grieve a community member who’s pass, but because people in the community have these bots turned on, it means a post that is sharing memories of a community member that’s now gone will be turned into tweets that say, you know, thanks for sharing that great post. It was my highest one this week or something, and that feels so horrible, you know? But again, you’re just leaving the body. They’re not gonna have any contacts, the body’s not going to turn off when it’s not appropriate it just put your account into a bad place, you know? It just does what you’re telling it to do. Yeah, there’s one osili i don’t want to appear to be a hypocrite, there’s one that i i use and i continue it because people like it. I get lots of likes and are they still know that what they’re called now favorites on? Is it likely i entertain their word? Yeah, is it likes now our favorite? I don’t know, but the heart when the heart goes on and people and people do react to this one it’s the one with its clear because i label it i mean it’s labeled by commune dot i t i don’t, i think it’s kind of dishonest if you pay the have that that tag taken off so that it looks supposed to look real, but so it says courtesy or, you know, thanks to community or from community and it’s the one that says you’re you’re the you’re the, um you’re the new follower with that’s the highest rated or so are the most popular new follower this week or something like that, and i didn’t like it because it looks phony, but people like people who get it like it. Who people who are named in it, they favored it, and sometimes they are t it now, not too often with the artie’s, but it gets lots of it gets lots of favorites, even though it’s blatantly from community on my stream so that’s, why i that’s why i think you’re welcome you’re welcome, teo use the tools however you would like there will be no inten staff person harding or re tweeting that post people like it. So you know, if there if there along with me on twitter and they like it, that’s, why i’ve kept it up, but i don’t want to be hypocrite, not not make that explicit, all right? Yeah, okay, let’s see, maybe i think, you know, leaving the world of body, um, talking and of course, like i said before, super big on twitter, but of course you’re going to see examples of boss on other platforms to but again, another piece that’s big on twitter and we see going elsewhere, but that staff are just driven crazy, crazy by our when people basically turned their entire post into a hash tag like every word is a hashtag or you know, it is one long one hundred forty character hash tag that’s trying to be a sentence because hashtags are meant to provide context to your post, right? And they’re meant to connect that content you’re posting into a stream. Of similar content, right? It’s it’s a topic this is anything related to non-profit radio so when your entire poster hashtags, it implies that you have nothing else to say other than i would like to be an account visible in lots of random streams. So if you’re not providing any message, you’re just you’re just dragging it into lots of spaces let’s, do one more on twitter, the the follow on follow-up follow dance oh, god that’s the harsh one and, you know, i think a part of that is i’ll get the notification that somebody has followed me, i look at their account and i choose to not follow them back and then they tweet me, you know? Hey, i would love to connect with you the very first time they do that, i say, okay, well, it’s not hard to find how to contact me on the internet, you know, you here’s my e mail address feel free to reach out and then they don’t know that i don’t hear anything more from them and then a month goes by, i get a notification that they followed me and they send the exact same tweets saying i would like to check with you. So at that point, i tried to give them the benefit of the doubt that they were a human. But now it seems that they are not trying to act that way. So in the meantime, they done followed you and then followed you back to try to get your attention. Exactly. You again followed you again. Yeah. Yeah, i know. And that’s, you know, that’s enabled by technology. I know it. And ten, you recognize that technology has a downside to that’s enabled by men i get. I get these weekly emails. People who want followed you. The new followers you have here is this the stupid people who want followed you and and you’re and they’re not follow you. You follow and they’re not following you back or something, you know? Please, i delete that nonsense. I should turn it off. It’s gotta be a it’s. A it’s. An option. I chose somewhere. Uh, tell you what i think. I think it can be turned off because i turned that off a long time ago. Because, you know, to your point, it just makes it feel like it’s. Kind of like when? We’ve talked in the past about vanity metrics. Yes, because it as the platform, whatever platform is every platform, is going to try and force these things upon you. Just because it’s highlighting something doesn’t mean it’s actually the most important aspect of that bull, you know, making an action an action item just because they’re highlighted exactly, exactly. All right, we gotta go out for a break. Amy and i going to keep talking about the the social media rants that came from the intense staff. Stay with us. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests are there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guests directly. To sign up, visit the facebook page for tony martignetti dot com. Lively conversation, top trends and sound advice. That’s. Tony martignetti non-profit radio. And i’m lawrence paige nani, author off the non-profit fund-raising solution. Duitz welcome back to big non-profit ideas for the other ninety five percent. Oh my goodness, would lawrence pack nani, please start pronouncing his name? Panjwani lorenzo panjwani you’ve heard me rant about that before, but it’s it’s wine and ran today, so i’m i’m i’m repeating myself live listener love did you think i forgot? Live listener love dafs please st louis, missouri, new bern, north carolina, new york, new york we’ve got to washington, d c home villa p a, brookline, massachusetts, milwaukee, wisconsin live listener love to each of those city and state cities and states live. Listen, love plus, we got a couple that are, uh they seem to be masked. We can’t tell what city or state you’re in very strange, very strange, but you’re in the u s mexico city, mexico live listener loved to you, tokyo, japan, konnichiwa and, of course, seoul, south korea, always checking in just like just like japan, always seoul, south korea on your haserot we got taiwan tai chung in taiwan ni hao any simple word is in ah, portland, oregon and ah, we got some more rance so let’s move on to some other ah social network other fat forms? Yeah, let’s ah, let’s look at instagram. We got meghan. Meghan contributed some things about instagram what’s she got to say there megan had lots of complaints about instagram, primarily that you can only post from your phone when you know, i think from a lot of organizations perspective we’re normally scheduling all kinds of pieces of content right across the internet on different days or around different campaigns and feeling like, okay, i’ve got my computer open where i’m tweeting and posting the facebook and doing everything else, but then i have to go get my phone, make sure i’m logged in, you know, and posted this from my phone, which i think the root of some of that complaint is that posting anything from your phone on behalf of the organization, just like exponentially increases the potential that you’re goingto spell things wrong because we all have experienced auto correct on our phones. So so she really wishes that she could post from her computer to instagram, but staff staff sent around a lot of fake instagram captions that were all hashtags thing. I think instagram is very much a world where people go crazy with because unlike twitter, that at least is stopping how many characters you can use instagram just let you keep adding more hashtags. You know, i’ve got friends of mine and that they are my friends, so i don’t want to get get disconnected from them. But, you know their instagram post included like i swear it must be things that they’re just seen out their window. I don’t know how they’re coming up with, you know, just word what you don’t know what the relationship of the weak things they had back-up list that aren’t even in the post, you know, it’s, just like anything that comes to mind, word association becomes a hashtag ah let’s, go to aa, we want to thank meghan, where at the end we’re going to shut out all the contributors. Okay, okay, but let’s go let’s, go to ah, facebook, you got some ideas on facebook? Naturally. Oh, yes, i think facebook, we see some of the boss that we talked about earlier, but the big thing on facebook that folks were complaining about is the relationship between twitter and facebook and organisations thinking that they’re somehow saving themselves time by making it so. Anything they posted facebook, you know, automatically goes to twitter or vice versa. Anything from twitter goes to facebook, but they’re different channels. You have different members of your community in those two different spaces. You know, we’ve talked about all this before. It shouldn’t be the same message, but further, you don’t want to tweet that’s literally just a facebook link to a post because it doesn’t even say anything and under quitter, you know, it’s literally just did you are el facebook, dot com slash whatever, right? So that was a huge a huge no, no, that staff talked about was that cross posting and who knows what? Um and then, of course, ash brought up something that we do see all the time, by people and by organizations, and that is, you know, this knowledge or or assumption that posts on facebook do better if there’s a picture. So we better go find a picture and they just pull a picture off the internet that still has, you know, stock photography still has a watermark because it’s not just, you know, and they’re just hoping that they can crop it out and it looks ok, but there. It is, you know, looking looking. Totally stolen. Yeah, right. Blatant self with the watermark removed. Yeah. Yeah. Okay. Megan, had megan had one about our fitbits? Oh, gosh, yeah. I mean, make it megan kind of wrote a longer message are longer rant to everybody about this, but ultimately those kind of a different world of boss, i guess where people are enabling their phone or different apse that they used tto auto pose all of this personal data about themselves to facebook so it just automatically posting, you know, i just walked half a mile and now i’m a starbucks. Great will all track you down. Why are you why are you enabling all of this personal data sharing just to be automated all the time? You know, that was a huge, huge ran turn that off. I mean, that’s an option, right? When you buy a fitbit it’s gotta be when yes, definitely and turn that nonsense off if we wait if we didn’t, if this was only a podcast and we’ve we didn’t have affiliate versions, i would i would have said something stronger than nonsense. But e i can’t i can’t say it because we’re governed by fcc rules on the affiliate side let’s go to ah let’s goto linked in okay endorsements, yeah, lengthen thie endorsements we had an interesting conversation with staff because ah lot of the things that we were complaining about are not necessarily the way you know you are. I are using the tool, but the way that lincoln has set the tool up for us to even be able to use it. So one of the biggest complaints was that any time you’re on the site, unless you kind of go to someone’s profile and click that you want to connect with them and are able to write a message anywhere else, it has that button, you know, connect with this person, you click it and it never it just sends a message. It just sent that generic, you know, with you only dinner, whatever. So there’s no, the the platform itself doesn’t even allow you to share a message or say, hey, i’m the one you met at the conference. Yes, today or high, i’m a really human and i would like to talk to you, you know? It just sends these automatic messages, which make it feel make it feel like now people aren’t going to know if you’re for real or what your intentions are, you know, there is a way, right? Like you said, you have to make the effort to send a personalised invitation to connect, yeah, exactly, lets on. And then we went down a rabbit hole about lincoln talking about endorsements. All right, we got to do this one your time, lengthen it, try and suggest that, you know, i endorse you, tony, for random words or tags, essentially and staff we’re talking about things that they have been endorsed for by people who have never worked with them, that, you know, they’re not they’re connected to on lengthen because maybe they know who they are, but it’s not like they’re a colleague who’s saying, oh, you know, tony, it worked with you on the radio show for two years. I would totally say that you’re really great at that or great interviews or whatever it might be, but someone who’s just met you, you know, shouldn’t be endorsing you for things, and then staff were saying, you know, best any one of our ten staff members has been endorsed multiple times. For cat, you know he doesn’t work in veterinary and any work we got a way, we got to leave it there. We’re gonna leave it there, but let me give a shout out tio dan and meghan and ash ash, by the way, clout. I can’t stand clout. Thank you for pointing that one out. Just just burn it. Bethany staff, do we get everybody who contributed? I think you do. Andrea. Andrea! Andrea! Thank you. Alright, amy sample ward. You’ll find her at amy r s ward. Thanks, amy. Thank you had wrapped out of fast let’s. See next week innovation in mississippi what it’s like for two black women doing social change in the deep south? Monisha nyandoro works in the grassroots and cassandra welchlin works at the policy level. If you missed any part of today’s show, i implore you find it on tony martignetti dot com where in the i’m just not sure about the singing this year, i don’t know responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled pursuing dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation. Feature. Crowdster dotcom are creative. Producer is clam meyerhoff. Sam liebowitz is the line producer. Gavin dollars are am and fm outreach director. The show’s social media is by dina russell, and our music is by scott’s dying. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. Buy-in what’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones. Amador is the founder of idealised took two or three years for foundation staff, sort of dane toe add an email address their card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dno, two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for February 5, 2016: Volunteer Giving & Wounded Warrior and Overhead

Big Nonprofit Ideas for the Other 95%

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Greg Cohen: Volunteer Giving

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When is it OK to ask volunteers to donate? How do you get started? What about objections? Greg Cohen is senior associate at Cause Effective and he knows the ropes.

 

 

Gene Takagi: Wounded Warrior and Overhead

Gene Takagi

There is such a thing as bad press and Wounded Warrior is the latest example. They’re under withering criticism for excessive and lavish spending. Gene Takagi returns to explain good overhead versus bad overhead and how to avoid trouble. He’s our legal contributor and principal of NEO, the Nonprofit & Exempt Organizations Law Group.


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. We have a listener of the week, chris john’s from burton, michigan he called maria semple are doi n of dirt cheap and free prospect research ideas. You know her well to tell her that her suggestion to use your local library has been helping him because she says that she has that advice often has been helping him a lot to raise money for a dog park playground, movies in the park and other projects. So chris john’s following maria’s advice. Very smart man. Congratulations on being non-profit radios listener of the week oh, i’m glad you’re with me. I’d suffer focal segmental glomerulosclerosis if you wasted my time to say you missed today’s show volunteered e-giving when is it okay to ask volunteers to donate? How do you get started? What about objections? Greg cohen is senior associate at cause effective, and he knows the ropes and wounded warrior and overhead. There is such a thing as bad press and wounded warriors, the latest example, they’re under withering criticism for excessive and lavish spending. Jean takagi returns to explain good overhead versus bad overhead and how to avoid this kind of trouble. He’s our legal contributor and principle of neo the non-profit and exempt organizations law group on tony’s take two youtube we’re sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com, also by crowdster online and mobile fund-raising software for non-profits now with apple pay amglobal donation feature. Crowdster dot com welcome and greg cohen back to the show. He’s senior associate itcause effective he’s worked in and consulted for hundreds of non-profits cause effective is the non-profit itself, that is, counsel to non-profits over more than thirty years, they’ve helped over five thousand organizations. They’re at cause effective dot or ge and at cause effective. Welcome back, greg cohen. Thanks really happy to be here. Pleasure. I love cause effective. Tell us more than i was just able to say what the programmes are all about. How you’re helping non-profits i love your work. Sure. Thanks so much. S o we work with me with non-profits in the new york city region. And we are though it’s called in the business a capacity build there. So we teach a man to fish or woman, and we focus on three areas relationship based fund-raising, which is mostly fund-raising from individuals and institutions where there’s a single gate keeper making the donation decision like a family foundation or ah ah, privately held business, strengthening boards for both their governance and stewardship for ditigal thank you for tonight boardmember is confident and effective fundraisers. Everybody needs that in the third area is the strategic use of special events, so not event management, but the bigger questions of what events are right for our strategic objectives and the audiences we can reach what’s a realistic budget, but for revenue and what we’re going to spend and what should be the objectives for our events. Your colleague susan gabriel has been on talking about events and strategic use of anniversaries and events. Yeah, i refer you when when someone comes to me and says, you know, how do we get to the next level? I think of cause effective? Actually, i haven’t. I haven’t been thinking of you only for the new york area. I don’t know if i’ve been making referrals from throughout the country, but you will talk. To anyone but tend to build coaching relationships, which are promoted through face to face contact, so we tend to keep in the new york city area. Um all right, so we’re talking about volunteered e-giving why are volunteers potential good potential donors? So, uh, after staff who knows your program better than those who are coming in and participating in providing your services but your volunteers so if we think about the basis for wanting to contribute to an organization, of course they’re many forms. Ah, yeah, of resource is that you can contribute one of the most valuable, of course his time. Thes air folks who are already your donors, they’re giving you time, not yet money, and we ought to be treating them as donorsearch exactly talk a lot more about that. We’re gonna get there exactly, but they’ve already shown a deep commitment to your work. They haven’t understanding it’s logical that out of the context of what they know about your work, that you could make a strong case for them providing monetary support as well. And it’s well documented that volunteers are among the most ready to make a monetary contribution on top of time. Ok, now i notice you say you say valentine, you almost say valentine’s, there was volunteers where you from, what part of country? From i’m from connecticut. I don’t know why i’m hearing, right? Yeah, it sounds like a look. Volunteers right now now made yourself kind of guy. I’m sorry. No it’s. Okay, but it’s essential that all that you’re going to volunteer, valentine and i should say that, um, i’m drawing upon more than my cause effective experience and talking about this prior to cause effective. I was executive director of the youth development group based in a public high school, and i had a stable of over one hundred volunteer tutors. Ah, so i interacted with a large number of very committed volunteers overtime. So most of my ideas actually have grown from that experience because they became very generous financial contributors as well as givers of their time. Our volunteers are seeing the need every time they’re they’re they’re working with our our staff for our program beneficiaries. I mean, they see the needs day in, day out. They name you know, it’s. Too bad. This is too bad they don’t have morgan is more. Money to do this because we could be doing this so much better. I mean, they’re living their living it exactly, although often, and this happened in my own organization where i had boardmember sze, who started as volunteer tutors and then became board members. They were very hesitant for us to ask for money because they felt it was intruding on the generosity that was already being shown by people giving their yeah, that’s, where i want to go next, actually overcoming these objections, but i think, you know, if you’re careful not to minimize the volunteering right on dh, just recommending the e-giving but let’s, talk about overcoming these objections. Boardmember tze mei say, oh, no, no, you know, they’re giving enough, you know, which is kind of contradictory because five thousand dollars donorsearch e-giving enough, but they could be giving ten or fifty we don’t know until we ask, right? But so overcoming objections, right? Well, so the first thing is to make sure that you’ve got the basics, as you say, of treating your volunteers in a steaming them well for what they’re already giving, so you wouldn’t want to jump into asking for money if you aren’t already treating the donation of time as something of great value, and and you want us to do this? Not just at the time were asking for a monetary gift from day one on so in walks in and says i’d like to give you my time. I would like to treat it as if they took out the check book and said, i’d liketo make a donation you have to treat, in fact, it’s harder these days for people to give time than write a check. I had so many donors who said i’m sorry, all i can do is give you money. I wish i could i’m in and give some time like and they actually envy the volunteers, so it starts with a steaming volunteers for what they’re already giving. If you haven’t done that, then don’t move on, okay, asking for donations and so let’s let’s spend ah, little time on that. How can we buildup that that culture within our organization, that volunteers are donors are communications? You know? How could we be doing this right? So one way is to make sure that volunteers have a holistic view of your organization and understand how you operate, so it starts right when you orient volunteers when they come in. Of course, you’re oriented to the specific work that they’re doing in the case of two djing with students and exams they face. But you also want to explain here’s the context in which the organization operates ah here’s, where we get our funding, these air, the different programs that pays for there’s, a big role for donations to help cover it so that they have a mental model that it operates. That was particularly important for my organization because people, when they first came in, assume that we were part of the department of education and that we were one hundred there are funded by state government indeed, we had a million dollars of funding all private, so when they heard oh, my goodness, you raise a million dollars privately all of a sudden there they were attuned to thinking about what role could they play in helping bring in that money? We’re raising awareness of the importance of individual giving exact to our to our revenue right before we’re asking were telling stories argast orientation, this is about the organization, all right? He’s got to go away for a break, okay, we come back, greg and i going to keep talking about volunteered giving stay with us, you’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy. Fund-raising fundamentals is a quick ten minute burst of fund-raising insights, published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti, dot com that’s t i g e n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals, the better way. Dahna xero welcome back to big non-profit ideas for the other ninety five percent. Greg cohen and i talking about volunteer e-giving okay, so we’re starting this process at orientation and training of board members, and we’re making this ah, clear to them that individual giving is important from the beginning. That’s right? Okay, okay, if we’ve laid the groundwork, um, we have some other ideas, like communications, like sending send your your volunteers, your donor communications. Exactly. So some of the rules that apply to donors again, you’re treating that time as a donation. So you’re profiling volunteers. You’re helping communicate to them the connection between their work and the outcomes for the beneficiaries of their tutoring and generally including volunteers as valued members of the community. So already before you’ve asked him there feeling very connected to the mission and to the other people who are doing the same work. Okay, now we have boardmember zoho are going to object and say, this is it’s, not appropriate. Volunteers are doing enough. How do we overcome? And maybe not only board members? I’m picking on bouchard’s. But how do we overcome these objections? Wherever they come from? So it caused effective we love to answer questions by actually asking them of the people who are going to be affected. So one of the most defective things is talk to some volunteers who say yes, i’d be open to contributing or who may already be contributing on their own initiative. Have them come in and talk to the board members, have the board members have the chance to ask them, what does it feel like when you asked, do you take offense, what’s the nature of an ass that feels comfortable and respond to their legitimate concerns about being too pushy with people who are already giving and let them hear it from the horse’s mouth? I think that would be my my primary oppress, ok, that’s. Very simple. Yes invite volunteers to the board members or to have a conversation with the board members or there or wherever it is that subjecting right? Interestingly, for the board members who put up resistance. In my case, we’re very generous donors themselves, but they weren’t ah, recognizing that there were other, maybe less affluent volunteers who would be as happy to give us their do you see much objection among the volunteer managers? Or directors, you know, are on staff, is that does that come up? It doesn’t usually because they know the volunteers best, and they recognize the generous spirit of the volunteers. And also, if a volunteer says, how come you you don’t have this, you know, study guides or whatever, then the answer is, we can’t afford it. They hear from the volunteers will let me help their interest, and we had some incredibly generous offers from volunteers even before we’re soliciting buy-in laptops for their students and in other ways, making material available to there, to the students they were working with and and other tutors and not surprising. I mean, they’re already committed, like you say they’re giving something so precious their time, and they see the need and they would like the need to be minimized or eliminated, right? So they fill the gap exactly so thie other thing is that many volunteers for us came through corporate programs and the culture of those corporate volunteer programs. Ah, encourage them both to give time and it’s. There are incentives for them to give money often a matching grant from the corporation if you’re a volunteer in an organization you give money will match it in a larger proportion than no. What for? For just a normal that donation donation by not volunteer and there’s even broken mohr of incentive if you’re on the board of an organisation for some corporations. All right, so if we’ve we’ve laid the groundwork, we have the right culture. We’ve overcome our objections. How should we get started? So i think one of the most effective ways for soliciting donations from anyone is to encourage up here of the types of people you want to donate to be your solicitor. So i would form a little asking group of people who are volunteers who are already e-giving and work with them to say, would you appeal to other volunteers to use the most powerful words? And fund-raising would you join me in supporting this organization as a fellow volunteer? So that would be a first step, which is to gather some folks around me who are already committed in that way to both give time and money. Alright suppose we just have maybe half a dozen volunteers from small organization. You know, if we recruit yes, a committee that’s half the volunteers. I mean, i guess we could do two or three on the committee latto recruit the other flavour for if you have six volunteers, i would still try to recruit one to be really ask her the other five, okay, at least in partnership with me, not alone, necessarily, but because, in fact, if you don’t get stumped by these questions, overviewing you’ve seen it all. This is not okay. We’re going into actually our thirty fifth year. So we’re at about five thousand organs at your web sites that they always pushing thirty five. All right, all right, all right. Um that’s great. I mean, that’s. Why, that’s? Why i refer refer people to you. Um okay, so we have a little volunteer committee do some training for that, the way we would sure help everybody has to learn to ask it’s not a natural thing. So some training. And then the other thing to think about is what are we explaining? We need the money for and as you pointed out, if we can connect it to providing resource, is that a line with the work they’re doing? Is volunteers it’s going to make a natural connection between the synapse in the heads of the volunteers. You don’t necessarily have to do that, because most individual donors will make a gift and trust this staff to put the money where it’s most needed. But if there are clear needs within the realm of volunteering that you can meet that’s, a powerful connection toe offer to broker between the money they donate and strengthening the program that they were here, it seems like a grand slam. Okay, okay. Uh, let’s, um, let’s see about knowing, you know, getting to know your volunteers mean, you have ah, bigger organization would have a volunteer director, i guess, but you’re lucky enough. Yeah, ok, but if not maybe it’s the executive directorate or, you know, maybe the director development, right? You want to i mean, this is a relationship fund-raising if we’re asking peer-to-peer ass right, you want to know the people you’re talking to exactly and in fact, that’s one of the precursors toe asking, which is do i know my volunteers why they’re volunteering, what their life stories are, what their interests are, and if you haven’t created enough of a relationship for them to exit to be known in front of you and seen, you’re probably not ready to ask. So building that personal relationship between that someone on the staff and the volunteers is another important step before asking. Okay? And again, you know, parallel, tow your monetary donors, you get to know them before you ask, right? This is a colt cultivation process, right? So we’re doing something parallel. We’re just working with volunteers, and another thing that comes from getting to know someone is from a technical point of view. You can assess how large your ask i should be. So i’ll give an example of a long time volunteer who i was in a conversation with who told me that he had lost his daughter tragically early in her life, and he had been with us for a long time and ah, i was able to say, peter, would you? I knew he was interested in kids being able to go on to college. That was one of hiss. Ah, personal motivations for tutoring. I said, would you be interested in creating a little scholarship fund to memorialize your daughter? And indeed, he he created that fund and annually funded it, but it came from me understanding he was retired. He was pretty well to do. Then when he told me that story, i was able to connect something he was very interested in to an important personal fact, which is is the memory of his daughter. And in a way, i think he connected his work with those young people with with her life. Yeah, yeah. Was she roughly the age of of the time? Wand, don’t you don’t ok, ok, the other the other natural thing to connect, to which we saw a lot of which is volunteers tend to associate ah good part of their identity with their volunteering, and so it’s known in their families that they are connected there going i’m telling their friends today is my day at the center is actually talking about the kids, the people at the soup kitchen, they’re coming back and sharing those stories and it’s because it’s part of who they are as people, so a very natural thing is to suggest to people, you know, to the couple that has everything, uh, if an occasion comes up, when people want to give you a gift, you could suggest making a gift in honor of the anniversary, the birthday to the non-profit in place of buying a present and that very volunteers, i love that idea, and i had a whole siri’s of people who gave regularly to honor the work of volunteers, including, actually i was in this public school. There were two teachers who were lived together for a long time and then decided to tie the knot after twenty five years of living together. Of course they didn’t need any toasters or blenders? So they said to all the guests, please make a contribution to the school’s. Non-profit and not only did people make gifts at the time of the wedding, but because we were good at communicating what we were doing, even though the bulk of the guests came from minnesota, where both the couple had grown up. Some of continued to be significant donors years afterwards, because now they felt a connection to the organization through our communications with them. Brilliant. I mean, that’s, that’s, another grand slam. You guys are good. You know what you’re doing? Something that you were just you said it’s just a couple minutes ago rings true. I was just having dinner with my mom and dad and, um my dad had just met an organization that he got connected to. That is, they don’t have shelters for young, young single moms, but they have day programs and referrals and counseling and education programs. And andi came, you know, he came home motivated by about this and my mother and he goes to the kitchen. My mother whispers under breath. There goes another day nobody’s boasting alright, has even started. He brought a donation of ah, gifts in-kind he had bicycles for the for their children and things like that. Um, but, yeah, you know, he’s boasting already has he really gotten started? But people like to talk about their volunteer time, right? And come father’s day there’s a chance for you to honor his service by making a gift in his honor to that organization. Thank you very much. Let’s. Not get carried away. I’ll get your good work. You’re too good. Now five, fifty four years old. I’m living at home, but it’s only temporary that’s. Only temporary. I’m in transition. Please. I’m in transition. Sabat. Okay, well, i guess we’ve talked about well, when we started every really covered, like when is the right time to ask? You gotta know them very well, right on they they have to be well embedded as a volunteer, so they have to have spent some time with you and built that sense of affiliation. Um, and then i think any time after you see, people are comfortable and in the routine and understand your work and you’ve oriented them and you know their story a little bit it’s appropriate to ask and then every organization has its own rhythm of program. So schools june graduation time. Ah, organizations that work with young mothers. Mothers day, of course, the holiday season for programs that work with underprivileged families. Those air kind of natural times to be asking are carrying out simple appeals to volunteers to participate. Do you find that volunteers become sustaining, you know, regular committed donors arm? Or just ah, one time when as and no and absolutely committed donors and and even if their schedules change and they and no longer volunteers? If they started a regular pattern of giving you money annually, they’re likely to continue mohr than other donors. Wow! After volunteers, as in cool, cool. Um, let’s. See, what about? We kind of covered, you know, who’s. Best to ask about how much? How much should you be? Right? Well, so that’s ah, that’s that’s always a tough question for any kind of fund-raising so partly its by talking to people sing are they generous with other causes? Find out a little bit about their other terrible involvement. You’re going toe in time. Learn more about the socioeconomic status of your volunteers through conversations and then you bring some of the same rules of judging how much to ask, but i’d say for the first gift, the most important thing is that they become a donor rather than the amount so it’s, just two to get that person to becoming donors of both time and money. In the first instance, i wouldn’t worry much about the size of the gift. And then over time, you can work on increasing the size of the gift. Then, of course, we love for the average doner to become a monthly sustainers because that’s going to last longer, and they tend to give maura’s an ad average gift than people give once. Here arika, um, let’s, talk a little more about treating your volunteers as donors. Um, you know, we talked a little about communications events. I mean, they should be invited as donors are let’s. Talk more about that. Uh, sure. So my philosophy is time should be treated in the same way. Money is, as i say, if in most of our lives it’s a more precious commodity than money. It’s hard to give time for things. So i would definitely include volunteers in all the activities that you include for financial donors, you indeed can have volunteers who are helping you run those events, for instance, and one way actually, it can work in reverse, which is if you have donors, one way to increase their affiliation with your group is to invite them to volunteer. S o there’s very good, some back and forth in that. Yeah, yeah, cool. Um, would you ah, if you have a aa, an expensive annual gala or some kind of an event, would you offer a reduced price for your volunteers? We’re getting carried away. Well, i’m going to go. Yes, and now i’m going to channel my colleague susan and say, if your primary objective for the event is raising money, then you don’t want to discount too many seats. Ah, but if i start with the objective, i want to celebrate my volunteers work that i’m going to create an event specifically to celebrate the volunteers so oh, and not worry about how much money i’m raising. If my primary objective is make those volunteers feel good there’s going to be some overlap because some of your volunteers, they’re going to become significant donors and you can move into those events that have fund-raising as their primary objective, but i’d be careful about crossing the tooth objectives of raising a lot of money and celebrating, yeah, ok on this would be susan’s more, but have have a cultivation event for earth a celebration for years. For your volunteers, you must be having volunteermatch condition events if you could bring in volunteers can’t save all your events just for those who are expensive tickets. What about volunteers at at board meetings that we, you know, we mentioned having them talk about their experience in giving to overcome that objection, but but just, you know, as a way for board members to relate to the what’s going on in the program areas, having volunteers, come talk to the board, i think it’s a great idea if you’ve got a significant volunteer program it’s a way of the board understanding the dynamic of that program and to check in on it the other important thing i mentioned some of my best boardmember tze had started as valentin ears and then became board members so it’s another aspect of the volunteer pool, which is it becomes ah farm team for discovering people who have skills and talents who ah, our perspective boardmember zoho all right, we just have about a minute and a half left tell me what you love about the work you do show him a nosy person and every non-profit represents a distinct subcultures, so i don’t feel so bad about asking where you’re frightened. No, not at all on dh with every client, they have wonderful missions and it’s fascinating to see who they’ve grouped around them and then personally satisfying to give them the tools to further that mission and see them grow and become more sustainable. You wantto give a shout out to an organization that you’re working with now comes to mind, or even if you don’t want to say the name just some. So i’m going filling here to ah wonderful organization called i challenge myself that challenges high school kids who maybe never rode a bicycle, too, participate in a health and fitness program and write a hundred miles by the time they they finish school in the spring, i challenged myself excellent, we should be challenging ourselves. Great life lesson, greg cohen, senior associate at cause effective there at cause effective dot or ge and at caused effective. Thanks so much, greg. My pleasure school. Thank you for sharing. Ah, wounded warrior and overhead with jean takagi coming up first. Pursuant you have a problem, you have a pain point, you need to raise more money. Pursuing is your solution one of your solutions? They have online tools like velocity for managing fund-raising ah, another tool is prospector to find your donors who are upgrade ready that five thousand dollar donors that could be giving ten thousand or that five hundred, dollar donors who could be giving fifteen hundred all helping you raise more money. They are data driven technology enabled. You hear me say that and that’s their tagline what i find interesting is they’re they’re smart technologies using your data, it’s analyzing and organizing your data to make you smarter and better at fund-raising you’re going, you’ll raise more money. I can’t make it any simpler pursuant dot com and also crowdster with their new one of a kind apple pay mobile donation feature, so they’re lengthy people can pay through ah, through their their their iphone increases mobile donations again. You raise more money there, they build campaign sites because it’s crowdfunding, crowdfunding sight so they build the campaign sites that you used? They’re simple for your donors, they are savvy on the back end, so your administration is not difficult. Easy for donors to navigate. Easier for you to navigate and they are crowdster dot com now, tony steak too. Have you checked out non-profit radio on youtube? My channel israel? Tony martignetti some clown stole my name before i could claim it on youtube fraudster, in fact, trust me, if a dude, if you want to steal my identity, go ahead, it’ll get you absolutely nowhere. I mean, i have my social security number on my credit card numbers on my website. Go ahead, help yourself have at it my date of birth it’s on my lincoln. Good luck, i have a credit score it’s not negative. It’s imaginary ivan imaginary number of credit score! It doesn’t exist, so you want to steal my identity on youtube? Go ahead, real tony martignetti i’ve got over two hundred videos from conference interviews, i’ve got some tv appearances and some stand up comedy bits are also there, so my stand up comedy gigs lots of interviews with lots of smart. Guests from the many conferences have been at the past five years. The link to youtube is that tony martignetti dot com. And while you’re there, you can pick up my social security number. That’s tony’s take two. Jean takagi he’s back. I love when he’s back he’s, managing editor of neo the non-profit and exempt organizations law group in san francisco. He edits the popular non-profit law blogged dot com and on twitter he is at gi tak gt a k jean takaaki. How you doing out there in san francisco? I’m doing great. How are you, tony? Terrifically. Well, you sound you sound brighton loud and wait. Sam’s turning it down till time down. Sam, he sounds great. Sound good. You’re calling from the same phone you always call from? I think so, it’s. Just a funny in san francisco. And we’re all waiting for the super bowl this week. Oh, yes, yes. Super bowl weekend. Oh, yes. Is that the one with the, uh, with the three point shots from the from the outer rim? Is that is that football i have? Well, we got the warriors here do that. We’re going to enjoy them, too. Okay. I’m crossing over in my sports. All right, let’s. See? Okay, we you got the warriors got wounded. Warrior, the wounded warrior project gene is is not in the news for good reasons. And i’m gonna i’m gonna venture that most listeners are well aware, but why don’t you just acquaint us with some of the bad press? They’re getting around some of their spending? Sure. Well, it started last week, and cbs news and the new york times both ran some articles that were highly critical of wounded warrior project and most importantly, on how wounded warrior project spent its money. So the wounded warriors project for just in case for people who don’t know is a very prominent veterans organization whose mission is toe honor and empower wounded warriors. They’re pretty big. The total revenues are three hundred forty two million for for the last year they reported on the nine, ninety, which ended fiscal year september thirty two thousand fourteen, three hundred forty two million dollar organization, big organization. But the what, you know, the most critical, i guess. Aspects of the spending that were alleged by both cbs and the new york times is based dahna charities ratings organization that said that wounded warrior project spent sixty percent of its total expenses on programs which kind of infers an overhead ratio of about forty percent. And that didn’t sit well with a lot of people. Yes, and the press continued, cbs had aranha siri’s. The new york times jumped on, um, rating agencies jumped in a little bit. Yes. So it’s, it’s, it’s gotten unattractive? Um, we’re not goingto dissect wounded warriors spending and and nine, ninety and their balance sheet because that’s not fair and it’s it’s not appropriate, but i did want to use it as sort of a leading to another discussion that we’ve say another because we’ve talked about this before, but it was a couple of years ago, um, to be exact, it was september sixth of twenty thirteen, so i think it is bears repeating and then review good overhead vs versus bad overhead and i think i want to start with just you need to be aware of perception. Yeah, that’s so true, tony. And just before we leave wounded warriors project, let me say that while charity are charity, ratings organizations might have said that there was a sixty percent program kind of ratio program service expenditure ratio wounded warrior provoc project says that figure is really eighty one percent. So let me just add that there’s a dispute over how how you characterize income and that comes to perception. Tony on dh what one of the documents that you mentioned the form nine ninety, which is the annual information return to the irs on dh you’ve had a show on this before it’s, a really important document because it really tells the public, because it’s a public document, uh, about what the organization has been doing all year, and when you put in numbers and descriptions of your activities in that document, the public is going to read it for what it is on dh if you don’t explain some of the nuances behind it and just using wounded warrior project as an example in this time they, you know, wrote in that they had twenty, six hundred twenty six million dollars in expenditures and conferences and meetings, but without explaining that any further that just leaves it opened. Teo misinterpretation, perhaps misinterpretation. The conferences and meetings were really to benefit the veterans and the beneficiaries of the organization rather than to reflect. You know what some people might think, which would be, like kind of staff training and staff parties on dh sort of morale boosting events and that’s, you know, there’s a huge difference between those things and, uh, not anticipating that can really be problematic for organizations. And they could end up spending tons of money on crisis management and dealing with all of the perceptions and misperceptions later on. Yeah, it feels like the wounded warrior project nine ninety was not artfully completed on the show you’re alluding to i don’t have the date of it, but the guest was named eat. Oh, tsh tomb. So if you go to tony martignetti dot com and you search his name, which is why i g t yeah, you’ll find the shows that he was on hey was on. And then i replayed it once, and the subject was your nine. Ninety as a marketing document. And indeed, you know, if if they spent twenty six million dollars of wounded warrior on conferences, but ah, big part of that was a big, big part of that was scholarships for for for the beneficiaries, the wounded. Service people, then that the nine ninety would’ve been a perfect place to say that and, you know, maybe they maybe they shouldn’t have put it in that category. You know, we could argue about whether that’s appropriate to put that number in that line on that line item anyway, but but, you know, you could explain things basically using your nine, ninety as a marketing document because it’s so pervasive, it’s, it’s, it’s, so easy to get it should be on your own site. And it’s it’s definitely a guide star and the i r s and state attorneys general sites. And, yes, it has a lot of uses. And that’s, the first place charity ratings organizations and journalists who are writing investigative pieces about charity’s often run for something bad that’s the first place they go on. So when organizations reviewed in nine, ninety and i’m probably reiterating what your former guests, it said, but when the review is, you have to think not only of it is a marketing tool for good purposes, but also for defensive marketing, because if it’s misinterpreted or leads to easy, miss miss perceptions of what the organization is doing with their money that’s totally avoidable by explaining it further. Yeah, and then you have a goodwill problem in a public relations crisis and that’s what wounded warrior project is mired in right now? And i’m glad. It’s, you know, it was very timely because it’s all just broke last week. Um all right, you know, so we could refer back to them if if if you think that’s valuable but let’s, let’s talk about some of the categories of good overhead. And i know one that you believe in is education for board and employees. Yeah, i think that’s a really important one. You know, you and you want invest in education for a few reasons, but the first one is to make sure the organization is run effectively and efficiently, not just on the administrative side but on the programmatic side as well. So you want dahna sufficiently informed boardmember executive staff and volunteers who can deliver programs in the best way possible for their intended beneficiaries. And if you want to be innovative, if you want to just sort of raised the bar to providing services in a better way, you’ve got to invest in that and you got to make sure your staff is prepared on well educated and sufficiently equipped to deliver those services. So investing in education, i’m just a very strong proponent of that and that so that’s professional development like conferences and, you know, travel and meals and things like that could have been aboard retreat mean there’s value in that? Yeah, absolutely there is, and they can be misused some of those things and, you know, again how you frame that in your nine, ninety or on your web outside about what you’re investing in when you when you make certain expenditures, is really important to say you’re investing in your team so you could deliver the best programs possible to the most people possible in the most effective way possible, looking for innovative ways to do things better. That’s what you have to say, all right? And now lets you know i’m going to get into splitting hairs a little bit, but, you know, if you have the wherewithal toe, have your onboarding treat or your staff retreat at a at a nice place, i mean, there’s, nothing wrong with being, you know and like, ah, hilton hotel or a western or you know, is there, but but maybe you don’t need to go to ritz carlton. Yeah, i think that’s a good point and that’s kind of like whether you’re goingto pay for everybody to travel in first class, business class or coach and it may depend in part on what type of organization you are. So if you’re an anti poverty organization, it’s a little bit sometimes problematic if you’re if you’re celebrating kind of an event at a five star hotel, although if it’s really based on, you know, training on doing things better, there could be an exception to that. So it really depends upon again what purposes you have for putting it in tow kind of that luxury category if you are with with, you know, veterans organizations where there’s always not enough resources to provide tio some of our most who we say, our some of our most valued citizens of our country and you know, but we don’t always act that way in terms of providing services that there’s some sensitivity there a ce toe how how luxurious their lavish your stack retreats or board retreats or your travel expenses should be yeah, yeah, you know, but sort of on the other side or, you know, it’s really related it’s, um, you know, smaller organizations, teo can’t be as effective as, you know, ah, wounded warrior project type organization with with the three hundred forty two million dollars that they raise the last year that we know, you know, even i don’t know it feels like even if it’s only sixty percent, which does seem low, but even if it’s only sixty percent of sixty percent of such a large number, you know, a smaller organization with a half a million dollar budget if they’re spending ninety percent on program who i’m having a hard time gene, i mean, who’s doing more for vets? Yeah, i mean, let’s talk about fund-raising good overhead they think that’s near endeared tio what you do as well. And, you know, i think there’s their legitimate issues there, and i think, you know, investing and fund-raising is really important, but i think there are limits as well. So, you know, the question might be, is it worth spending or investing? I should say ten cents to make an extra dollar, and i think most of us would just say you know, yeah, of course it would be, then there’s a question about whether it would be worth investing ninety cents to make an extra dollars. So you only netting ten, ten cents for for programs there on dh on dh, then that’s, maybe more questionable. Now there, times when you’re just starting a brand new fund-raising program and in the first year where it maybe that’s what it takes to develop this new structure because you want to do it properly, you want to do it legally. You want to make sure everybody’s up to speed and doing it, and it takes time to develop these relationships and donor engagement. So maybe you’re one ninety, ninety percent fund-raising expenses. Okay, but year after year, i think most of us would be upset by that number. So how you invest in fund-raising? Depends on what type of organization ur depends on what stage you are in with that fund-raising campaign or solicitation early stages you got invest more later stages. Is it’s more mature? You don’t expect that high high ratio again. So is it’s it’s nuanced? For sure? What do you think, tony? Yeah, i think we ought to. Take a break, but we’re going. I’m not going to ignore your question, but i agree with you. Let’s, go away and jean, i’ll come back. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philanthropy, tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guest directly. To sign up, visit the facebook page for tony martignetti dot com. I’m jonah helper, author of date your donors and you’re listening to tony martignetti, not non-profit radio. Big non-profit ideas for the other ninety five percent. It’s time for live listener love did you think i forgot? Perish the thought live listener love going out cozza dero, california! Chicago, illinois st louis, missouri! Maplewood, new jersey. I’m hanging out in new jersey these days. New bern, north carolina. I’ll be hanging out more there. Ah, not too far. Mag adore ohio live listener love let’s stay in the u s new york, new york cool! Thank you, new york and philadelphia p a i love it, let’s! Go abroad! Mexico city, mexico live listener love, locate al uh, good afternoon, bonem bonem start is tokyo is with us and kyoto. Konnichi wa iran is with us. I love we can’t see your city, iran, but we know you’re there live listener loved to iran, italy, pesaro labbate lots of live listeners today and there’s more to it. We got o sole and young son in south korea on your haserot thank you, jeanne, for that indulgence. Oh, wait, i’m sorry, jean. I’ve got to do podcast pleasantries. How could i forget? Perish the thought over ten thousand listeners podcast, whatever time, whatever place, whatever device pleasantries to the podcast listeners and the affiliate affections to our am and fm stations throughout the country am and fm stations squeezing non-profit radio into their weekly timetable whenever it is affections out to the am and fm affiliate listeners. Thank you, jean it’s. Important tio recognize our our listener donors? Uh, fantastic. Thank you. Thank you for that indulgence. Okay, so you asked me a question. What do i think about this? Um, yeah, i agree. I think it’s very fact sensitive. And i go back to if you’re if you think you might have trouble, explain it on your nine. Ninety, i guess. That’s that’s the best i can do. Yeah. Or your website, but definitely give us some context that we just don’t openly criticize it. Yeah, yeah, on dh. We don’t. Right, because if you don’t, if you don’t explain it, then people will have to draw their own conclusions. Witness what’s happening at wounded warrior. Okay. Let’s, let’s. Ah, delve into another good overhead area that you’ve got for us. What else you like? Sure. Well, i like paying employees a decent wage. That obviously hot topic these days. And, you know, even if that might be higher than the market forces dictates. So you know if it’s above minimum wage and those employees might be hired, you know, for minimum wage anyway, well, maybe that’s not the right thing to do especially, you know, depending upon the type of organization you are, maybe just paying a livable wage is really important and consistent with your mission and very important in terms of recruitment and retention. So in the long run, when we talk about wages and determining what a reasonable wages under those circumstances, you’ve got to be mission focused as well, and not just martignetti just let market forces determine where you set your wages, and if you are concerned about executive compensation, gene and i, jean, you and i have talked about this. You can you could search for executive compensation at tony martignetti dot com. We can also pick my social security number. Is there? Um, good luck with it and and you’ll find where jean and i talked about the executive calm because there’s all kinds of there’s, a there’s, a rebuttable presumption and things you can do to make sure that your executive comp is fair and appropriate. Raging yeah, absolutely. And maybe one one. No two wounded warriors. Well, when you’re talking about executive comp position of a huge, massive sized organization, you can’t equate that teo executive compensation in a tiny organization, so there has to be some reasonable understanding of that, and we have to educate everybody about that as well. Yeah, yeah, i saw the wounded warrior ceo is paid roughly half a million dollars a year. I think that maybe that was twenty fourteen. And to me, that doesn’t seem bad. I mean, he’s managing a five hundred person, three hundred forty million dollars a year organization. But but there have to be things in place too, too, that the board has done to justify that salary compensation for the ceo. And jean and i covered those on that show. You could search for executive compensation. Um, i like technology, gene, technology, infrastructure. Do you have to keep up and you do maybe not wood like the latest iphones for all your staff. But you have to, you know, be aware that old technology khun lied to inefficiencies on the lack of innovation and in a new technology, could allow for more effective and efficient ways to deliver services and engage in advocacy measure. Impact we talk a lot about measuring impact now, but you know, some some old forms of doing things that don’t lead easily to being ableto monitor those things without an extensive amount of paperwork and old system. So i mean new technologies you fund-raising and communicating with donors and engaging supporters and finding new donors, staying up with technology and investing in technology is very, very important. And as you invest in technology and get more data data protection, that is also going to be important, and you don’t want to invest in one without the other, okay, um, there’s another category that ah, i want to talk about building engagement and collaboration among employees, volunteers. Boardmember yeah, i think that’s also really important again for recruitment and retention. That’s important mint internally for collaborations outside, i think so many non-profits get told, you know you’ve got to collaborate more because that will help us, you know, gaugin and get collective impact that’s a hot button term that’s that’s been used over the last couple years, and collaboration really isn’t port knowing what your allies and competitors, if you will in the market are doing and the best way. To do that is to invest in that because those things don’t just bubble up by chance and what they really need investment. So it’s like any relationship, tony, i guess, uh, you know, when two people want to develop a relationship with each other, it’s not just sort of overnight, and you don’t invest anything in helping each other and listening to each other, you’ve got to put time and resource is into it and that’s very true for organizations that are wishing to collaborate on dh i think in terms of, you know, engagement with employees, i think the quality of your work place, you know, you want to have people, you know, they don’t want the desks don’t have to all be donated. And, you know, you should have a nice workplace professional that people come to day in and day out. Yeah, and i think that’s the education and training actually it’s helpful as well for creating job satisfaction and again, recruitment and retention are affected by that, and that ultimately effects on how well you deliver services so that’s all tied together. So when we talk about overhead and you’ve had shows on the overhead myth as well i’m just a strong proponent that overhead is a very, very bad way to assess whether an organization is doing well or not. You alluded to that earlier this program as well. There there are better ways that teo assessing organization and while overhead ratio is may be an important factor. The most important factors impact like you said, so if an organization like wounded warriors project is putting in hundreds of millions of dollars helping veterans, even though its program ratio might not be as high as some people like that impact may be important and not easily replaceable. But doing gino, we just have a minute left and actually forbade overhead. I’m going to refer listeners if you want to get the categories of bad overhead. Gene and i talked about that on the september six twenty thirteen show i’m selecting toe just deal with good overhead, and we just have about another like thirty seconds or so genes. Can you say a little about risk management in about thirty seconds? Sure. So i think i’ll summarize it by saying an ounce of prevention is worth a pound of cure. Are the old saying that our parents, our grandparents, had told us and that’s what risk management is all about it on the board level, it’s creating policies and on the management level, it may be implementing and enforcing policies because it’s no good, i have a policy and with you enforce it. So make sure you’ve got directions, rules and guidelines for your staff and your volunteers and anybody that’s, that’s, you know, helping you further your mission. Jean takagi, managing editor, managing attorney at neo non-profit and exempt organizations law group you’ll find him on twitter at g tak gt a k thank you so much, gene. Thanks, sonny. Wonderful to talk with pleasure. Thank you. Next week. Do you know the-whiny-donor on twitter she’s at the-whiny-donor and she’s. Going to be with me. Plus, amy sample ward returns. She returns willingly. No whining by amy if you missed any part of today’s show, i beseech you, find it on tony martignetti dot com. Where in the world else would you go? And i’m still not sure about that. For twenty sixteen. Responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled pursuant dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature. Crowdster dot com. Our creative producers, claire miree off sam liebowitz is the line producer. Gavin doll is our am and fm outreach director. The show’s social media is by dina russell, and our music is by scott stein. Thank you for that affirmation, scotty. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. Hey! What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones. Me dar is the founder of idealist took two or three years for foundation staff, sort of dane toe add an email address card. It was like it was phone. This email thing is right and that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dno, two exchanges of brownies and visits and physical gift. Mark echo is the founder and ceo of nasco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expected to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for January 29, 2016: 2015 Giving Report & 2016 Forecast

Big Nonprofit Ideas for the Other 95%

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Rob Mitchell, Paul Schervish & Doug White2015 Giving Report & 2016 Forecast

We don’t need to wait until June! Atlas of Giving CEO Rob Mitchell releases the Atlas’ analysis of last year’s giving and their initial forecast for 2016. Adding commentary are professors Paul Schervish from Boston College and Doug White from Columbia University.

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hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host oh i’m glad you’re with me i’d be hit with deacon veins teno sinusitis if if you handed me the mere notion that you missed today’s show twenty fifteen giving report and twenty sixteen forecast we don’t need to wait until june atlas of giving ceo rob mitchell releases the atlases analysis of last year’s giving and their initial forecast for twenty sixteen adding commentary are professors paul schervish from boston college and doug white from columbia university because you can’t have a report without academic commentary it’s it’s just not done we’re sponsored by pursuing full service fund-raising data driven and technology enabled you’ll raise more money pursuing dot com also by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature crowdster dot com i’m very glad that the latest data brings rob mitchell back to the show and the studio he is ceo of the atlas of giving reporting on and forecasting charitable giving in the us in his past he led national fund-raising for the american cancer society they’re at atlas of giving dot com and he’s at philanthropy man dot com which could also be read as philantech roman ah that’s on twitter not philantech roman dot com at philantech roman or if you prefer philanthropy man which is probably what he prefers or we could do at atlas of giving or adverse e-giving rob mitchell don’t start talking until i say welcome robin i’m sorry welcome back i’m not going i’m not going to tolerate anarchy on the show welcome rob mitchell welcome back it’s good to have you back thanks tony it’s always good to be back very welcome and don’t correct me no you can’t you can correct me actually i’m a little off today i’ll tell you what sam why don’t you bring down a paul and doug’s mike’s because robin are going talk for a few minutes and then ah we’re going to bring paul and dug in rob mitchell before we get to the announcement the big announcement i saw the press release today and everything tell us about atlas of giving what is this thing that you’re running atlas of giving as the only measurement of charitable giving in the united states by sector source and state that has produced monthly and we are also the only forecast of charitable giving by sector source and state produced updated monthly how do you do this report and forecast well we we had a i had a situation with a boardmember when i was at the american cancer society who was looking for a benchmark on how we’re doing and he suggested that charitable giving in the united states was tied directly to certain economic demographic and event factors and if we could identify what those were we could build a benchmark so we hired a firm of twenty five phd level statisticians and analyst and we were able to and we gave them forty two years of published giving data they were able to come back to us with an out they not only found what factors were involved in charitable giving they found out what strengths for each what the strengths of those factors were relative strength relative strengths okay this is called correlation science so they came back to us with an algorithm for national giving when matched with forty two years of past history matched at ninety nine point five percent which we call a correlation of coefficient of correlation and that was great so that was that was our first algorithm ok since then we’ve built algorithm we now have sixty five algorithms we have we have one for each of nine sectors we have one for each of forced sources so individuals foundations bequest and corporations and we also have one for all fifty states plus dc okay all right cubine business the same kind of technology by the way that hedge funds use and other forecasting and analytical firm to use today different from things that were created several decades ago that were things like on econometric model perhaps so well there’s econometric data in your algorithm they’re absolutely yeah they’re having a little is but on our algorithms get better that the more the more we use them the more we’re able to find out what the strengths of the factors are and what factors are involved for example in one of our sources there is a correlation with auto parts sales now that a correlation does not necessarily mean a relationship yeah it just means that there’s a strong correlation and in that case that correlation is a very strong correlation ah we’ve also recently found that there is a strong correlation with equipment heavy equipment leasing and interesting okay correlation not cause and effect but well sometimes like you finds an effect sometimes it is but it doesn’t have to be yeah okay and there’s numbers of factors for all these different algorithms that you have for the sixty five different okay on how many years have you been doing this we’ve been doing this since two thousand ten okay all right let’s get teo to the announcement for let’s start of course with the review of twenty fifteen way had a nice increase from two thousand fourteen tio two thousand fifteen did well we did have a nice increase not as good as the one from two thousand thirteen to two thousand or two thousand fourteen to two thousand fifteen minutes we’re doing two thousand fourteen to fifteen fifteen but this was your little nervous we’ve been on non-profit radio before i’m scared to death tony is the because i told you not to be an anarchist is i don’t know it’s because it’s hot it’s hot studio today because the professor is in the room it’s micah’s off you can’t even say anything well you can but we’re not gonna hear it now and paul is listening now you just i mean we did this last year you okay take a breath take a deep breath i’m ready to go okay came from san antonio so we’ll give him a break all right eso from twenty fourteen to twenty fifteen we had a pretty nice increase did we not yes we did we had a four point six percent growth increase in total giving in the united states for a total of four hundred and seventy seven point five five billion dollars which is the largest amount ever recorded and shared will giving okay and what way just have like a minute and a half so before i go out for our first break but you know we have the hour together so no rush no rush what are a couple of the highlights from the twenty fifteen giving just named too i would i would say that summer giving was actually better than urine giving which would be a surprise to most people yes it would okay we’ll talk about that on dh what else you got thie other thing is that since the depth of the depression in two thousand nine charitable giving has grown fifty one percent through two thousand fifteen okay since the depths of the recession in no nine okay we’re gonna go out for our break and when we come back rob and i are going to continue talking about some highlights and then we’ll bring in dog white and paul schervish all for the twenty fifteen giving report and twenty sixteen forecast stay with us you’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month tony’s guests are expert in crowdfunding mobile giving event fund-raising direct mail and donor cultivation really all the fund-raising issues that make you wonder am i doing this right is there a better way there is find the fund-raising fundamentals archive it tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end thousands of listeners have subscribed on itunes you can also learn maura the chronicle website philanthropy dot com fund-raising fundamentals the better way kayman duitz welcome back to big non-profit ideas for the other ninety five percent okay rob let’s let’s start with this summer e-giving very interesting so we’re talking ah june july august bigger than october november december actually it was it was may june and july okay andi what do you think accounts for this well as you remember i said we’re working off of economic factors and one of the biggest economic factors were working off of force some of our algorithms is the value of the stock market yes which was down in december way down in december and then secretary yellin of the fed announced a rate increase yeah hi didn’t help either high interest rates bad forgiving high interest rates bad forgiving and there they are a harbinger of inflation coming o k we should say hyre i mean a stark values go interest rates are still low quite low very low but hyre okay spell it out for us why why does the higher interest rate i mean ah likely decline and give charitable giving well you have to consider the fact that seventy three percent of all charitable giving in the united states comes from individuals and so it’s all about disposable income so if you’re paying more money i know that you’ve just bought a new place if you’re paying more money for your mortgage you have less money to give if you’re paying more money for your car payment you have less money to give it if the interest rates are hyre you’re going to be paying more and inflation comes into effect in much the same way you’re paying mohr for the items that you usually pay for and so you have less disposable income okay and when seventy three percent of the pop of the charitable of all charitable giving comes from individuals but that makes a huge difference and the higher interest rates you said suggest inflation they suggest coming in coming inflation okay there are there a predictor of they are predicting a leading what we say what’s the call that a harbinger but yeah that that that’s not the technical term we’re going is not propagated we got the fancy leading leading indicator is the leading indicator is that right yeah okay i only have a bachelor’s degree in economics but and rob is alluding to the fact that i’m buying a home in north carolina actually on the beach in north carolina that’s what he was talking about my home purchase um okay so wait so i assume way i presume from all this we saw a decline in charitable giving from november to december yes we did and that’s what that’s what hurt the fourth quarter and so may actually started it i actually started from october to november and then it really took a dip in december so did we see a decline from september to october yes we did and then october and then november was lower than october yes uh yeah i’m not sure about that look at your looking uh maybe i remember wrong look at your charts no november was all slightly higher than lightly okay but yes smaller decline i’m sorry smaller increase and then no and then december was down from november correct okay um all right so that accounts for our fourth quarter not so good not so good okay and we’ve had other fourth quarters that haven’t been so good to thousand won is an example charitable giving was looking good until we had september eleven yes and then if you were a non disaster charitable organization non disaster related charitable organization you’re giving dried up for six months and we’re gonna get to actually is right now that not that that was a recession in two thousand one but we’ve recovered very nicely since you said two thousand nine in the in the midst of the recession yes it’s been it’s been a remarkable recovery fueled mostly by the stock market and and for us as we analyze the data it’s not so much about it’s not so much about um what’s going on it’s where your money comes from how do you raise money colleges and universities raise money very differently from a very large chair nationwide charitable organization or a church that relies on lots of small gifts from lots of donors and when unemployment is high one thing that we know very very specifically is that when unemployment is high it really hurts those large organizations that rely on those small gifts than those those events that rely on small gifts and it takes as many as two years after one becomes reemployed or finds a new job for them to reach for them to resume their giving and if they have a hint that they’re going to lose their job they stopped giving even before they lose their jobs there in twenty fifteen i presume unemployment what would’ve been helpful fight would have been a positive factor absolute employment was declining absolutely so that was a great spot for twenty fifteen okay and you said were up fifty one percent i think from two thousand nine from two thousand ninety okay um let’s talk about as a percentage of the gross domestic product now gdp abila e-giving says three and a half percent of gdp for charitable giving a real real gdp okay make the distinction please inflation adjusted okay thank you um the conventional Wisdom is 2 percent a lot of people out there saying two percent including e-giving yusa and a lot of others that’s the that’s the pretty common number uh is everything else wrong and atlas e-giving is right at three and a half you’re absolutely correct what’s the distinction this’s because we’re talking billions and billion many billions of dollars difference between three and five percent and two and a half percent two percent what’s really amazing tony is if you look back forty years over e-giving use a data they always come up with the same answer always two percent two percent yeah well they they and a lot of others they’re not they’re not the sole ones that they’re not outliers but there have been a it’s two percent and it’s been that for decades i believe but there have been some major things happen that haven’t that that aren’t accounted for for example technology i mean think about think about technology twenty years ago we didn’t have we didn’t have technology to support special events we didn’t have technology to support um donordigital bases we didn’t have this kind of stuff it sophisticated you’re saying the world has changed the world has changed dramatically plus where we’ve we have added a million and a half charitable organizations so not all of them are going to make it but there are a few that are going to make it and make it really big and that makes a difference also all right so the these air factors that would lead one to conclude they would they would suggest that intuitively that e-giving might have would have increased as a percentage of real gdp but that’s but that’s our intuitive sense i mean we need data that shows it’s three and a half versus two if you’re goingto ifyou’re the out you’d hear the outlier at three and a half percent so we have to we need more than just intuition okay well if you look a tte our Numbers 4:2009 they were at two percent but because of what’s happened since the recession and taking to account how how we measure um it’s it’s near three and a half percent now of gdp you’re seeing it rise you’ve seen it right now since two thousand i thought you’ve been doing this since a two thousand eleven i thought two thousand ten two thousand ten but we’ve also back wait built back at your base that goes back for sector source and state that goes back to nineteen sixty actually had the ninety nine point five percent accuracy ok just don’t keep you honest here please well there’s a professor not prohibited but that’s the least of our concerns this is non-profit radio that should be not columbia university and boston college non-profit radio should be your leading concern um okay so you’re you’re saying that since two thousand nine you have and the stoploss e-giving large has seen increases you know we’ll get to the factors okay but you’ve seen increase from two percent two three and a half percent of riel inflation adjusted gross domestic product absolutely edible giving as a percentage thereof yes okay speaking like an encyclopedia okay what are some of the fact that technology has improved mobile giving was i don’t know if we had mobile giving in two thousand nine i can’t remember but it’s certainly has become quite a bit more prevalent since two thousand nine two thousand ten what other factors do you attribute this um we wanted to have percent growth in we’ve had crowdfunding we’ve had prize philanthropy we’ve had that was the last one crowdfunding and what prize philantech price falling through what is that mrs jordan i’m putting you in george in jail prise philanthropy what is priced philanthropy i’ve never prize philanthropy a few years ago starbucks offered a four million dollar prize to the organization that could get the most votes on dh they brought okay broke it up so that your social media to get the votes and so prize philanthropy entered the equation okay other factors is a seventy five percent increase in as a percentage of gdp from two to three and a half absolutely well look at what the stock market did since two thousand ten it’s been it’s been on a terror now this year was different but it it definitely made a difference and another thing that has made a significant difference is donor advised funds if you look well fidelity fidelity announced this week just out today how many billions of dollars went toe twenty fifteen three and a half three and half billion i think help one hundred sixty six thousand one hundred sixty six thousand grants helping one hundred thousand roughly charities or so those air ball partners but the three and a half billion it was in the chronicle today now don’t advice funds are being criticized it was just also just two weeks ago or so in the chronicle there was a commentary op ed piece that enough money is not flowing out of them and very very harsh about against dahna advice funds too much money basically the the writer said parked in donor advised funds not being distributed to charities donorsearch vise funds have added more to the charitable economy than anything else has in the last i would say in the last five years and it’s because now for the commentator you’re talking about that that that did the opposite for the chronicle he provided no data and yet we have data from donor advised funds that show that donor advised funds have provided as much as four or five times as much in in terms of percentage for grants to other charitable organizations as have private foundations four to five times as much from dahna advice fundez provoc foundation absolutely all right uh not specifically on that point but we may get to it let’s that spring in our eyes our academic team doug white is here in the studio again welcome back he is director of operations at columbia university’s master of science in fund-raising management program he also teaches board governance ethics and fund-raising his most recent book is abusing donors intent chronicling the historic lawsuit lawsuit brought against princeton university by the children of charles emory robertson we covered that book with doug on non-profit radio dahna welcome back thank you for having me tony it’s good to see you thank you it’s a pleasure i love that deep deep radio voice wonderful let zoho general before we get to the details of dahna advised funds and improvement from the recession what strikes you about the twenty fifteen report from atlas of giving a lot of things first of all i think you’re right to focus on how different it is from what we’re hearing from giving yusa and what strikes me within that is we as a philanthropic community very much pay attention to what giving us a says and not very much attention to the alice of giving and i’m thinking that should change okay uh well way actually did a face off with atlas of giving and giving us a rob rob was on that show and there were representatives from the from the board and the academic team at indiana university the senator on philanthropy there and that was maybe a year and a half or two years ago so we had them we had them meeting and i’m not sure we uh well yeah i don’t think anything conclusive came of it they both believe that they’re the most accurate doug you think that atlas is more accurate well i don’t know for a fact but what i’m hearing makes a lot of sense i’m not a statistician and i think my life is better for that but i would say that the news that i’m hearing from atlas of giving that is so different from giving yusa is a little akin to me a cz if someone had told me that the way we measure the stock market growth is wrong it’s that fundamental because we rely on those numbers for so many things and it’s very much a part of our dna and our community our charitable community but i think we need to really do some investigating and find out really who’s right here and so far rob sounds like he’s got a lot of information that i think i’m hearing that e-giving yusa does not is that true rob is that what’s going on here it is true atlas of giving well e-giving yusa created their econometric model more than forty years ago they have tweaked it a couple of times um as i said they always come up with the same answer which is giving its two percent of real gdp so you’re claiming that they’re using an algorithm that’s forty years old and the factors within that algorithm algorithm have changed dramatically over that period of time and those you are on top of that’s what we’re on top come on let’s be fair that we got to be fair to giving us a sure not sure not here to say how their algorithm has evolved over and i’m not taking process has involved i’m not taking the side i just need to get out of the question i would say this is the major difference between the atlas of giving and giving yusa e-giving yusa is will not come out with their two thousand fifteen results until late june we have to wait till june right late june it’s not monthly it’s not contemporary and it contains no forecast yeah the june is a big problem because if you’re a big problem because if you’re basing your fund-raising projections and plan on what you what what happened last year although i mean i hope you have other factors besides his besides history but you have to wait till the middle of the year to get the review of last year and then there isn’t a forecast well there’s one other fundamental problem that they have and that is that they’re using irs data that is more than two years old to come up with their number for what happened in the year there measuring now i don’t know about you but i don’t know how you can predict the news or measure the news with a new york times from two thousand fourteen on this date to say what what happened today okay all right we’re going we’re going to try to leave that there we’ll see what paul service has to say i’m not comfortable going to much further because again the atlas is not here to latto defend itself essentially let’s bring in paul schervish he’s a professor emeritus and retired as professor of sociology and as director of the center on wealth and philanthropy at boston college with john havens he co authored the very well known nineteen ninety eight report millionaires and the millennium which predicted the now well known forty one trillion dollar wealth transfer from baby boomers he’s currently writing aristotle’s legacy the moral biography of wealth and the new physics of philanthropy welcome back paul schervish hello tony hi doug i’m happy to be here thank you paul what what i’ll ask the same question i asked doug what strikes you as a as a highlight of this twenty fifteen report from atlas of giving the a larger amount of giving that is chronicled by the atlas elearning in contrast to the e-giving yusa numbers um e-giving usa has about a total giving of about three hundred ah forty billion and the atlas of course is what is it uh for seventy something for seventy seven point five five seven years well yeah that’s right but paul isn’t that the that’s the twenty fourteen e-giving use a three hundred forty billion right that’s twenty fourteen they haven’t released their twenty fifteen they won’t until june that’s correct but they’re not going to go up to four seventy five ah and so ah that contrast is dramatic now we have done some research when looking into the independent sector study we were hired by kellogg foundation and by independent sector to evaluate their survey that was the benchmark for giving from the early nineteen uh nineties through about two thousand and we actually went to various households that were interviewed by the gallup organization and what we discovered as we sat there with the um uh with the interviewer and then sometimes talk to people separately was how muchmore giving when you asked the question uh more detail people are going to report so people understand more about what you’re asking and prompt them both in the in two ways one with bae is what sector they gave to you let’s say now what did you give to education and then you would prompt them again and say what would be the amount that you gave to that to education bye ah people coming to your door by being asked by an organization by answering and responding teo mail solicitation teo email solicitations and so on and we found out and this was actually research done in co ordination with i wrote it with patrick rooney and at centre on philantech being we found out that the more props you give the hyre e-giving its and the problem is invoked survey research you don’t get a chance to ask those prompts and secondly for the independent sector we found that it was underestimating e-giving and when you ask more carefully to the people that they had interviewed so some of our own behavioral research indicates that there is probably more giving than what is being picked up by the center on philanthropy which is the better which is the giving us a report you supplement the irs data with their uh center on philanthropy panel study for people who are you uh e-giving at lower levels who don’t itemize so they do have some additional data but i think that we’re missing a lot in giving okay well good that so i think that uh the atlas uh is probably more accurate and there’s some other factors we can talk about later about how we’re even even the atlas maybe under estimating e-giving okay all right we have tio take a little pause from our conversation sam maybe you can just doug’s mike because i feel like he’s you know it’s so comfortable you okay they’re all right mike mike was drooping okay don’t have droopy mic syndrome um and we’re going so we have more on this conversation coming up first pursuant they’re cloudgood based tool is one of their card based tools velocity designed to specifically help gift officers e-giving the gift officers the analytics that they need and that you need as an organization stay on task and raise more money data like number of active proposals that air out average close rate your average time to close and the all important dollars raised it’s a simple 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tuscaloosa alabama live love live listener love tto all the live listeners those and others affiliate affections gotta send affections out to the am and fm station listeners throughout the country our affiliate stations playing the show whenever they fitted into their schedule no you’re not listening live but your station has worked us in we’re very glad to be a part of your station timetable affiliate affections to the am and fm listeners and the podcast pleasantries over ten thousand people listening wherever whatever whatever time whatever device painting a house washing dishes driving subway ing training planing podcast pleasantries to be over ten thousand podcast listeners okay let’s go back to our review and uh and forecast paul i’m going to ask you about donorsearch vise funds what and then very shortly we’re gonna get to the forecast for twenty sixteen but paul service what’s what’s your take on donor advised funds i know you read that chronicle of philanthropy op ed that was critical i mean i don’t know you did but ninety nine percent likelihood of course you did okay um what’s your sense of donor advised funds eyes too much money parked in there was that a fair assessment of donor advised funds i don’t think it is um first of all we have money parked in every university endowment we have money parked in um in every charity that has an endowment and what people are doing with donor advised funds is complimenting there private foundations are like my wife and i do we park money there a little bit each year so it accumulates we make gifts from there but over the years we’re hoping to make a larger contribution to something that is very important to us and by being able to contribute each year more than we distribute from the donor advised funds we have a pool for a larger gift and i think uh that’s once after that’s very important for the wide range of people who have dahna advice funds and not just well hold uh secondly i think what’s good for the goose is good for the gander if we’re going to talk about donorsearch advice funds and it was correct doug was correct that the donor advised funds the fidelity report indicated he gave three point one billion dollars last year and if you look at the gates foundation it gives about two billion and it adds the one point but i am doing that it has to keep a way of from warren buffett each year that’s uh a three point five billion now that’s more concentrated more focus so does a little accomplish major changes across the world but in terms of sheer amounts of money this is rivaling the the the gates foundation okay doug white let’s start too you don’t know and doug also there was there’s a suggestion that donor advised funds should have ah requirement to give maybe it’s five percent the way private foundations do now from each donor advice fundez right doug what’s your what’s your sense of dahna advice funds and what do you think about putting ah mandatory donation requirement doug well if you do that you’ll be way behind the curve because the national philanthropic trust which gathers up data on all sorts of aspects of the donor advised found world reports that the average that on average sixteen or seventeen percent per year is being given out from metoo azan average as an average you know anybody who’s showing up saying that we should have a minimum will probably say five percent because that’s what the foundation minimum is s so i’m thinking okay you can make it a five percent minimum but that’s not going to really affect the real world and going after a minimum in this particular case is really the wrong argument i think we’re really wasting a lot of time on this that chronicle editorial was something i do disagree with i think there could be some mohr education on the part of donors and charities on how to distribute and what kind of organization should be getting that kind of a money that kind of broader education is a lot more important to me than having some arbitrary payout rule that’s going to be a lot less than what’s going on in reality anyway there is some there is one more thing though about that average that can aggregate average yeah but if you were to average things and take what percentage i give away so if you did the average for each fund-raising and that’s one of the arguments that made made in congressional hearings and so on right on the other side of that argument it isn’t sixteen percent that’s the aggregate average because there’s a lot of people giving away a larger percentage of what they hold but if you did an average of each fund we would be down toward six five percent okay hold on hold on paul let’s hear from doug and i totally agree with that but i think that that that point and i’m going to buy into a one hundred percent it’s still not an argument they have a mandatory minimum okay the number one but also i don’t know e i don’t know if you meant to say this paul a moment ago but you just gave a very good reason for not distributing you’re actually putting away latto smaller chunks every year based on your ability to do that so that you can aggregate it to a point at some time in the future when you can actually do something very major with that that’s not a bad argument yes thank you i’m confused about the five percent versus sixteen or seventeen doug can you sixteen years seventeen was what the national philanthropic trust that is the aggregate outlaw outlay of donor advised funds last year okay that paul’s pointing out that if you do it fundez fun there are a lot of funds that don’t come up to that number they maybe five or six percent which means a lot of them are thirty or forty percent you know it’s going to be that way so so all i’m saying is that the argument the conversation is a total waste in my view of having a minimum that’s the bottom line for me all right let’s move on gents we’re going to move to the twenty sixteen forecast which is as robb pointed out unique for the atlas of giving rob return it to you what can we expect for twenty sixteen not as good as twenty fifteen we are now keep in mind before i say what i’m about to say that we update our forecast based on based on economic demographic and event factors as they occur each month each month so this is the initial forecast this was the initial forecast for twelve months the calendar year for two thousand sixteen and our first forecast is that charitable giving will grow but only at a rate of two point six percent two point six versus the what we have four point two percent from fourteen to fifteen did you report it four point six four point six thank you okay also a two percent difference all right so let me ask you this back-up how much did your twenty fifteen forecast in january of last year differ from what we’re now reporting completely different completely completely and what well i imagine politics was a part of that the political campaign were the presidential what else what else stock market doc mark hood was hugh couldn’t predict what was going to start with anything else those those were two main okay doesn’t mean they’re not like to say well aside from the stock market in the presidential election what else you got way we’re not we were expecting we’re expecting a stock market correction earlier in the year were expecting it to be fairly sizeable ah janet yellen was also talking about raising interest rates in the first quarter of the year and she put that off until the last quarter of the year so that that made a difference to okay but way were updating the forecast every month so it kept getting it kept getting better okay the presidential election cycle yes year how does that factor in well we’ve talked about disposable income and when you talk about disposable income you talk about individuals you might be talking about corporations but if money is being channelled to political campaigns out of disposable income from individuals and corporations there is less for charity and so one of the things i’ll tell the listeners now is that we are actually working on a study going back several decades toe look at the impact of political campaigns on charitable giving from the past and we intend to release that in june okay all right so for the time being we would expect is it is simple as you know tend to be well simple minded is it as simple as we’ll see a decline in like august september and october of twenty sixteen because of the imminence of the election in november the timing i think is going to be spread mostly throughout the year okay more even okay okay um let’s see we just got about two minutes before a break uh doug you want toe not before we’re done but for a break doug you want to weigh in on ah presidential factor president presidential election is a factor of charitable giving i totally agree i think a lot of people were talking about it disposable income it could go one place or another and this has been such a an excited presidential cycle that a lot of money has gone there when we talk about that though my my mind is more on the dark money and the way c four’s air being used wrongly in my view and so a lot of money is being siphoned through our sector just not through the five o n c three portion of our sector and that is to me a very big concern all right let’s go out for a break early sam and when we come back we’re gonna continue this conversation focusing on the twenty sixteen forecast will bring paul service back in stay with us like what you’re hearing a non-profit radio tony’s got more on youtube you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon craig newmark the founder of craigslist marquis of eco enterprises charles best from donors choose dot org’s aria finger do something that worked and naomi levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable interesting people in and around 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visit the facebook page for tony martignetti dot com i’m dana ostomel ceo of deposit a gift and you’re listening to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent full service let’s bring you back in what’s your thoughts on twenty sixteen i think that one of the major factors that is missed in a lot of this is the growth in wealth that is independent of the staff markets the privately held firms and the amount of money that is generated by privately help firms and the contributions that are made by the people that owned firms when you get over one hundred million according to federal reserve data that we analyze fifty percent of the equity that is owned of the assets that are owned by of their net worth they’re owned by the upper end isn’t a privately held this and so the stock market is one important factor and we know that there are just dozens and dozens of variables that rob puts into the model but i think that we’re goingto have a sustained reliability and it’s going to be higher than the two point six percent and i um uh the hot medicine that i have your key recently came out with the projection probably teo reflect what uh doug what rob is doing uh they came out with the projection of about six percent growth in the coming year that’s a problem we’ll find the center and philanthropy and so my view is that we’re going to find sustained giving at a higher rate and it’s because a large proportion of the e-giving is accomplished by the very very very a small number of hyo households five hundred thousand six hundred thousand seventy thousand and the best depending on whether you do it either income or by their wealth that group gives between twenty and twenty eight percent of all the charitable giving that’s less about one that’s about a half a percent of the households in the nation and so i expect that that wealth is going to continue to grow now it does reflect the economy what happens to these private businesses but the amount of money that’s being accumulated at the very top is something that we have to consider as independent of the stock market paul that wealth that you’re concerned about in the privately held companies does that end up typically being inherited wealth to the next generation or what happens to all that wealth well it’s that’s the debate isn’t at the giving pledge is that they’re going to give at least fifty t percent and lifetime or to their state of their these air people in a billion and more yeah ah ah and some of them are ten twenty and thirty billion dollars they’re going to get out of that are more to charity now that’s in the offing and as a group ages we’re going to find some of that coming through the states if they don’t give it through their foundation to their foundation to a foundation and through a foundation so i think that we’re going to find this continuing to be a major factor in full after pete philantech pretty is very very very top heavy and so i expect there to be ah greater than two places percent but i give the atlas great credit last year we talked about a five percent drop at this point and it corrected it as the year went on when it got more information so i think the yearly prediction is less valuable than what we’re going to find out each month along the way more accurately okay excellent um rob let’s let’s go back to you for twenty sixteen what do you see from the the sources of giving so you’re looking at corporate foundation bequest and individual individual being by far the largest do you see that staying mostly stable from twenty fifteen to twenty sixteen well one of the disturbing fax is that corporate giving has continued to decline as a percentage of all giving oh and that that that’s one of the trans little continue in two thousand sixteen what have you been seeing over the past couple of years so what percentage is that we’re seeing in the decline well from five percent to three point three percent growth that i think significant growing without a smaller rate is that running a smaller right ok the other the other thing is that and this is the elephant in the room is church giving ah fewer and fewer americans are associating themselves with churches their congregations of any kind and if you look back two e-giving yusa reports from fifteen years ago church giving amounted to fifty percent of of all gifts now we’re down to thirty three percent yeah it’s been you and i have been doing this together for two years it’s been this is our third year sorry it’s been declining like a one percent a year did you see the did you see it declined from twenty fourteen to twenty fifteen yes you did okay is like a percent percent a year so slowly declining what paul did you want to weigh in on that but what can i say what that was just at the upper end doesn’t he have a great proportion of their e-giving two churches and the more top heavy wealth gets the greater total proportion of e-giving churches is going to be down just as a matter of statistics but also it’s absolutely correct that church participation is down and what the relative amounts that are going to education and health are skyrocketing and that’s in the atlas on dh er that’s in a report from the center for the study of education on kaplan’s group that showed that e-giving as is actually covers two years because twenty fourteen some of the reports are are in a fiscal year ending in june or an obvious so it’s really covering twenty fourteen and twenty fifteen and that’s dramatically up this year thie amount that’s going to higher education rob good that represents the upper e-giving and so they’re proportion of the total amount of giving two churches has to go down when you have not only congregational participation slipping but also so much more of the total amount of money going from high end groups they get the education and other cars and one of those other causes this is a very interest this has been a very interesting thing to watch is that in twenty fifteen the greatest growth and giving occurred in the environmental sector which is the smallest sector has been the smallest sector of giving for a very very long time so the proportion of the pie is being redistributed less to religion mohr to environment human services and education as paul pointed out those those things are it’s it’s you know we like to say we’re we’ve got our finger on the pulse of american philanthropy and nothing nothing is going to know nothing’s in stone everything can change at any time and that’s why we we produce a monthly report we would love to produce one that’s weekly but we haven’t figured out how to do that yet dug anything you want to add about twenty sixteen well i’m sitting here in fascination that paul service is thinking that rob mitchell is being conservative because we’re talking about how how far out on the limb thie alice of giving is and yet ah hearing rob described how that’s put together is very valid to me and i think we oughta have this debate again that you were describing happened two or three years ago because i’m like i think it’s important that we get to the bottom of the fish off yeah yeah and then paul’s bring in some factors here that he’s saying that maybe the alice hasn’t yet considered the behavioral aspects of it and what he says makes a lot of sense to me i will say i’m going to wrap it up gents we did invite the atlas and giving us a to another face off it was several months ago wasn’t it wasn’t for this show today but several months ago and didn’t hear back from giving us a robbers willing but giving us a way also didn’t come through you also extended an invitation to blackbaud for the blackbaud index toe do another face often we never heard about it yeah it was very generous of me all right and they didn’t respond either we have to leave it there paul service doug white and rob mitchell thank you so much gentlemen thank you turned in a great flood here thank you thank you paul next week gene takagi returns he’s our legal contributor and the principle of neo the non-profit and exempt organizations law group if you missed any part of today’s show please find it on tony martignetti dot com where in the world else would you go i’m still not sure about that for twenty sixteen taking my time to to make that decision we’re sponsored by pursuing online tools for small and midsize non-profits data driven and technology enabled pursuant dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature crowdster dot com our creative producer is claire meyer off sam liebowitz is the line producer gavin doll is our am and fm outreach director shows social media is by dina russell and our music is by scott stein thank you for that scotty be with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and be great what’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart simple idea from craigslist founder craig newmark yeah insights or presentation or anything people don’t really need the fancy stuff they need something which is simple and fast when’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine am or eight pm so that’s when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you gotta make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox they have tv they have their cell phones me dar is the founder of idealised took two or three years 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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. We have a listener of the week. Britney bottorff in san francisco she’s at brit but b r a t b o t t here’s what britney says, i’m a big fan of your podcast i learned a lot from you and your contributors and quote, well, probably more from me than the contributors, but it’s important to mention the guests. Thank you, brittany, but i think enough said no very much, thank you very much. Britney love that you love non-profit radio britney button dorf congratulations, non-profit radios listener of the week oh, i’m glad you’re with me. I’d suffer with mathos iss if my mouth had to say the words you missed today’s show leadership development just like donors, it costs you a lot more to replace a promising employee than to retain one, but you won’t retain your talented people if you don’t show them the way to advancement and help them move up. Gerald richard’s shares his strategies he’s, ceo of eight to six national and forget leadership, join in, you don’t have to lead a campaign or create a hashtag to have success with them. You can join in or jump on if you know what you’re looking for and how to get started. Amy sample ward explains she’s, our social media contributor and ceo event in the non-profit technology network tony’s take two the com videos from non-profit technology conference we’re sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuing dot com, also by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation feature crowdster dot com my pleasure to welcome gerald richards. He is ceo of eight to six national, a network of creative writing and after school tutoring centers in seven u s cities. He speaks in trains and has certificates in non-profit management and leadership over twenty years, he’s worked at the network for teaching entrepreneurship, united negro college fund, university of california at san francisco, chicago panel on social policy and the cradle foundation. He’s at gerald eight to six ceo and those are the Numbers 8:2 6 and of course you want to use the arabic don’t go roman numerals it’s not the ii i v i c e oh, don’t do that, it’s eight to six and also don’t do gerald d c d c c c x x v i that would be wrong duitz gerald, eight to six ceo at sign at the beginning make sure you use the arabic welcome, gerald richards. I hear you’re chartering gaily in the background. That’s! Great way! Have fun here on non-profit radio. Look at you. Smiling and gas laughing that’s. Wonderful out of it. Welcome. Welcome to the show. Thank you very much for having pleasure. You’re calling from west coast where you are. You in san francisco? I’m weird. Go our national office. Okay, cool. Tell me about eight to six. You know you goingto more detail than i did. Please what’s eight, two, six all about this literary and arts training for kids. What are we doing there? I’m sure you know our organization is really engaged in helping students enjoy and create a love of writing. So we work with about thirty two thousand students every year on creative, expository and technical writing through workshops through cloudgood work with we do teachers in classrooms and through our centers in the city that were in. And if you don’t know, our model is it’s different it’s a blended model for the stuff we do on site. So we have storefronts and weird, quirky storefronts that front our tutoring and writing centers. So here in san francisco, where we started, our center is a pirate supply store. So you might know is a six valentia so it’s, a pirate supply store in the front and there’s a writing center in the back for kids? Yes. The kids walk through the store to get to the i love the storefronts you have besides pirates, superheroes and magic and secret agents and what’s the one in brooklyn on the one in brooklyn. The superhero supply store. That’s a superhero’s. Okay, right. Yeah. Cool. So you have these? You have these off beat marketplace stores up front and then in the back is the writing center. That’s great that’s. Outstanding. I love how did where did that come from? The court, eastern front’s. It came from one of our co far co founder on our founder’s day vaguer than innovate clolery who? I saw a need for students in the neighbourhood here in the mission where we started that they need tutoring, help and writing support. And so but the space that they got was known for retail. So the landlords, like you, have to sell something. So they decided to because of the space and the way it looked to sell pirate supplies. Well, i love it, i love that are born of necessity. Ok, sure, we’ll we’ll sell pirate supplies if you want, but we’re going to train students in the back and teach them and have writing workshop so that’s, right? Ok, mister landlord, alright, leadership development you you see a problem among non-profits what do you see? Well, you know, i think a lot of it is that we’ve got these incredibly talented people come to us and now, you know, and i know i’m getting older and they’re getting younger, they’re coming to us and i think because of the way for some of our non-profits vessel for small non-profits structured, we don’t have a lot of opportunity or a lot of funds to be able to offer leadership, development or any other profession development to our staff. We wind up doing it either at hawk or trying to find things for people class is for people who take that might be free. Um, and we’ve got, you know, amazingly talented people who didn’t wind up if they’re not getting the professor development, they need opportunities to advance opportunities to learn they tend to leave and go elsewhere and go to other organizations, and then that hurts us because, you know, for most of us and small and medium sized non-profits you’ll have one development person, right? And imagine it one development person who’s, one of most important people in your organization leaves and you have to find a new one, or you have don’t have someone in the organization who can take over for that person or can move up the ranks and take over for that. So we need to invest in our in our people in our future is another issue out there, which is the baby boomers ceo retirement cycle coming up something like thirty percent, they’re going to retire in, i don’t know. What is it? Ten years or so, something like that? Yeah, ten year, five, ten years things have happened sooner and then the recession hit, you know latto staying but now it’s it’s looming you know this idea, this thing of people who are older people started organisations, organisations have been around for a long time will be leaving and so the next generation are we ready for that to happen? And have we train the next generation of leadership to take over that? Those spots okay, eight to six has been doing a lot of things around this now we have just about a minute and a half or so before we take a break. So i’m going to if you don’t mind, i’m gonna tease a little bit, you know, we’re going to talk a little about succession planning and job descriptions and hiring people that have more than just passion that’s important, but it’s not good enough by itself and, uh and you’re gonna tell us a little about special snowflakes, right? We’re gonna talk a little about special snowflakes that’s, right? Ok, there’s, the teas will go out right now for the break and when we come back, gerald richardson i the eight to six national ceo going to keep talking about leadership development be with us. You’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights, published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals, the better way. Welcome back to big non-profit ideas for the other ninety five percent let’s do a little live listener love about new bern, north carolina going to be down there very shortly. Komac, new york and st louis, missouri, about those live listener love each of those cities and we’ll be going abroad shortly. Yes, we have r listeners checking in from asia, as always, affiliate affections if you’re listening on one of our am fm station affiliates, whatever time the station has worked us into your, uh your your schedule precisely knowing the best time for your community be listening affections out to those am and fm affiliate listeners and the podcast pleasantries, thie over ten thousand listening in the time shift, whatever you’re doing, wherever you are pleasantries to the many, many podcast listeners, we’ve got vast audiences, so we have constituents here, gerald, the way we got multiple constituents it’s good, and then we got twitter followers and you know well that everybody has those, but not everybody can send affiliate affections and podcast pleasantries, all right? So let’s, let’s get started labbate now, so we have to invest in our future leaders, and i know you’re going you’re willing to share some stuff that eight to six is doing, and then we could go a little broader beyond that, too. But you have some ideas around succession planning, you know, weird. And i was just getting we’re just getting started, okay? We’ve got some art. So i will give a great example. Is our chapter in boston a sex positive? Greater boston, bigfoot research, bigfoot research. Okay, excellent. But they had, you know, their executive director, unfortunately, is moving on. He’s been expected record for about eight, nine years. He’s moving on. But he has been grooming his successor for the past couple of three or four years. She’s been in the organization, was directive education and became the associate director. And that type of work of having the person and having them learn having them understand the organization inside. Now, there’s a thing that we need to do to have that person move up through the ranks. And she’s taking over in april that’s fantastic for us because there’s not going to be that sort of thing. Stupid knowledge is still there. And the person will understand the organization and understands the community that we work. And and the students is going to be there. So it’s fantastic for us. So across your seven chapters, you have roughly a hundred employees, right? That’s? Great. Ok. And it sounds like you you would like other chapter’s to be as proactive about succession planning as boston has been that’s, right? It would be great. I mean, even here then i was i’ll admit to it honestly, at the national office, we’ve been starting starting to think about succession for even myself just to have a plan in place. No, i joke with much i thought, you know, if i walked and i walked off and decided to move to the city tomorrow, who would who would be the person that would take over? And we’ve got some great people here, you know, on the ground, we’re doing the work, but we haven’t been very serious about it, and i think for although many of our chapters, we haven’t been serious about it all. We’re thinking about it and trying to figure out how to put the plans in place, but that’s really hard when you’re doing the day to day work and you’re in it every day, you have a lot of millennials working for eight to six what do you see? Characterizes them around? You know, they’re they’re future development there, their interests in career, you know? You know, we’ve got a lot, you know? We’re lucky, you know, we’ve got their their passionate, they love and in millennials, you know, all the researchers point to the fact that they love giving back, they love service, um and they want to support, you know, the communities they live in. So for us, it’s been great because we have these people come in and they’re really excited and how do we keep them invested, right? How do we keep them? How do you keep them happy and evolving? And i think we have to keep giving them opportunities to grow, you know, the the flipside is, of course, in the joke, and you’ll see videos and things online. Everything of many of them are many millennials will come in and go wired. I the director already i started yesterday was today, right? Yeah. Um we’ve been lucky enough that people you know, that they are i will say we ve no, it goes, it runs the gamut, right? But we’ve got people who are understanding, then wanting to learn and wanting to grow and wanting to stay here we give me now, we are lucky enough to have many people in the station’s been with us for, like, three, four, five years, so we would want to keep those people. So we’ve been working at and thinking about ways to provide professor development in town development for that. All right, so what? What are some of your thoughts you can share? You know, we right now we are looking at i don’t know if you’re listening to know it’s called non-profit ready, we’re about to join this network that has videos and, um, really profession development seminars and things online that staff can plug into it. So we’ll be plugging into that, um, this year to give staff those opportunities, we do a staff development conference every year where we bring everybody from across the network together into one of our city’s where we’re at and we bring in besides talking about what we do in sort of doing sort of the internal work of sharing best practices we bring in a lot of people from the outside. World imbriano fundraisers we bring in school, teachers, principals, we bring in educators the works to come and talk to our staff about what’s going on and providing them with frameworks and profession development tto learn so they can grow in their jobs. So that’s a big thing we do on a yearly basis and now we’re trying to improve that where it’s not just that one time of the year, but we’re trying to do it throughout the year and that people have opportunities to plug in. So do it throughout the year virtually virtually. Yeah, and then and then maybe get together physically once a year. That’s, right? Yeah, we do that once a year anyway. And but to be able to do something to provide people, could you know that it’s it’s, a very group of people and people coming to us at very different stages of where they are, you know, we get people coming directly from college and the people who worked a couple of years and so it’s with a hundred people it’s how you don’t want to give you want to get people at least things that they are interested in and that fit for where they are in the job cycle of where their life cycle is rather trying to give the baseline of, like, every, we’re all going to do the same thing because, you know, people at that point people like you’re not giving me anything i need. Yeah, and that’s when they start to depart and the network that you mentioned is that you say is non-profit ready? It’s non-profit ready, okay, you want to you want to see a lot more about what they do since you’re about to join? I’m sure you know, they we they’re run by the sea as i’m gonna get cso de foundation it’s out of los angeles and they’ve got a website and they’ve got that’s literally hundreds of videos about different, you know, on different topics is not just a charts excel like how to use excel, how to be a great manager, how to coach her staff, how to deal with difficult conversations and it’s all online, and any of our staff will be able from our landing page will be able to plug in to these videos and take advantage of them and and we can track and see. What they’re doing, what they’re looking at would be able to point them in the direction of saying someone we have that’s being well, we’ve got a staff member that might become go from being a program assistant to a program manager and might now be managing a couple people that we can point them towards this video and say, hey, you know, here’s, what? Here’s a first step of learning how to manage people and watch a video all right? Outstanding. So you are investing in development, there’s that there’s your annual conference, you think about expanding that conference and get together. So you’re paying a lot of attention to this that’s right now. All right? Um, job descriptions. You, uh you have you’ve been thinking about your your job descriptions, pulling up, getting out, you know? Ah, you pulling them together? You know, i felt when you say the special stuff like syndrome falik college, you know, we is an organic organization, right? We grew and there wasn’t the national office came after all the chapters on dso for these smart, amazing people on the ground. They had to build things from the ground up. And so our job descriptions and a lot of places are very different, but they’re the same, you know, technically the baseline that the same job, so we’re trying to get some clarity around what the jobs are and so a program assistant in one city, there might be some variation, but the program assistant in boston is doing, you know, the baseline, the same work as a program assistant in new york or programs assistant in los angeles and therefore giving our staff the opportunity since it’s the you know, we’ve got so many millennials if they want to move from an l a to boston that they know, okay, that job is going to be the same. I know what the skills i need to be. I know what the competencies r i know what i need to do to go from this job to this job that the city might be different students are different and some of the things i might have to do a different but i know at a baseline that i know what the job entails and how do you think that helps your we’ll help even even more hiring? I also would be ableto for people to come on board and to see what’s expected of me. Right? What’s what’s the job what’s what am i? What am i supposed to do? What can i do? And then also what do what skills do i need? I get in the job and then what skills? I knew howto i grow hot. I continue to grow as an employee. How do i keep how i keep moving? You know, i would look at it as you come into a job and that job and where you are, it’s not the left is not the only place you’re going to be right. Depending on where you come in, you need to be able to grow and to learn and to move through organizations. And so the hope is that someone will come. They’ll see the job but they also see the job descriptions and be able to see clarity along the lines of if i’m a program assistant here and i want to be a program director, i could grow into the job and here’s, what i need to do to get to that point now, it’s been about eighteen years since i have interviewed for a job thankfully, because i’m i’m i’m unemployable. Nobody would have me working for them. I mean, subordinate, i’m antagonistic, you know, i know the right. I know what’s, right? And you don’t so it’s better that i have my own business. But, like, eighteen years ago, you would not have asked in a job interview a za candidate. Well, where can i grow to what what’s the next what’s my progression. But is that pretty standard conversation now in interviews? I think sometimes it depends. I think, you know, you get people who i say, the people who are savvy at least this might not be in the interview. But it might be after your first year. You know, i usually i like to ask my my staff, um, after a year or so of being there. And, you know, we do our one on one meetings. I think what you want to be when you grow up, you really want to go, right? What? What? What do you want to do? And we’re in the organization. Would you like to be like, oh, and how can i help you? Or, you know, thinking about it even if they stay. And they might move somewhere else. How can i help? What skills can i help you get? All right. So so maybe it’s not in the job interview so much. Yeah, i mean, sometimes you get people who will ask, you know, i’ve had people who asked, you know, they’ll come in and they’ll go, um what, like sort of what the mobility is or where, you know, someone asked at one point like, well, you know, i’m here what if i wanted to move to another city and be, you know, moved to another two in l a somewhere else? I’ve had that happen in other places i’ve worked. And how do you evaluate that? Would you say that’s? Ah ah, positive attributes that the person is enquiring about that or that their sound like malcontent, they’re not going to be happy with the job they’re interviewing with up for, you know, the job there before, you know, i think it depends on what this been, how they if they’re savvy enough to put a spin on it, of saying that they look at the job and the organization is a place that they want to be, you know? If you have to come on board and they’re like, well, i’m applying for this job. But really, i really want that job. Well, that’s a red flag, the red flag, right? But if you get some of this asking questions about you know is their upward mobility, you know, is this a place? You know, the question. Usually what it is is a place that i can b and i can create i can build a career at. Okay. Okay, well, that’s, i agree. That’s well, put them. Yeah, it’s sounding like you know, i’m i’m committed to you. And i want to make sure that i can grow within your organization. That’s, right? That’s, right? I mean, i had one job where the person i went to my buddy’s been of the organisation for years. And i went to my boss and i said, you know, okay, where do you see me moving in the company and literally looked at me and said, i don’t well, oh, i don’t not even envy that. I don’t. It would like there’s nowhere for you to go. Yeah, and okay. Okay, well, then i should go. But that’s. Good for me. To know. Yeah, yeah. All right, all right, honest. I mean, you weren’t you weren’t being led on that right now. Okay? Okay. Um all right. So what? You know about this investment in talent and things? And there are some things, though, that you can do, like, you know, that don’t involve a lot of a lot of money. Or even i think you really liked even too much time. But there’s the learning circles creating creating a learning circle around, you know, for your peers and your network if if such a thing doesn’t exist, salem more about that? Yeah. Yeah, we do here a national office. We actually started. Ah, someone of a book club, right? To talk about different books around leadership and business. Um, give many staff not just sort of the director level staff, but all the staff an opportunity to talk about and learn from each other about what was going on in business. And then i do. I connect with a lot of other executive directors and a lot of other ceos at other non-profits which has been invaluable for me to be able tto learn and tio here. How other people deal with different issues, right of of, you know, whether they be personnel, whether they be programmatic, whether they be around fund-raising it’s just that you know, the opportunity, connect and talk to people. Um, we’re sort of within that framework of where you are, he’s, incredibly helpful, and i tell my staff all the time, you know, how do we get you connected to safer my director of field operations connected to a director of field operations and another organization or several organizations? And you can plug in and have those conversations that will help you learn more. So if this doesn’t exist in your community going created, definitely, i mean, i would think non-profit, you know, colleagues would be willing, and maybe some of them have also been scratching their heads wondering, do you? Why doesn’t this exist? Or if it did, i would join you know, you may find cem cem, sympathetic souls who been thinking the same way, but you’re the proactive one that’s, right? That’s, right? Some of my best friends are other ceos and edie’s and other organizations, and we will get together either over dinner or sometimes was over drinks many times over. Drinking. Excellent. Excellent. I love this guy. Yes, i wish you were here. We’d have a glass of wine right now, right? Okay, so so, you know, alright. If so, if there isn’t some kind of ah, learning circle or networking group, you know, whatever you wanna call it in your community, you know, reach out and create one start with, like, three or four people. And within six months, you probably have a dozen people asking you to join that’s, right? It doesn’t have to be very. You know, i think people tend to go out and they decide what we got to get, like, twenty people in that write it like three or four, you know? And we all know we need to go to conferences or we gugliotta different events and things that we meet. People, you talk to them and you always think, oh, when you’re passing on the business card it’s usually more around business rather thinking about here’s someone i might want to talk. We talk let’s go have lunch and talk like what’s on your mind. What? What challenges you have? How are how do you deal with this problem? I got this. Staffing issue or i have this fund-raising issue or this compliance issue or this local government issue. You know, how are you guys dealing with this? Right? I mean, that’s, right? Exactly. People want to be able to cut, they want to be able to connect. And i think for most part, it’s funny you will talk to people, and they’re like, i would love to talk to people, right? Someone else who runs another organization who might be having this issue around trying to connect to a corporate funder that they’ve been having a difficulties. And what can you share or dealing with? Um, you know, a staff member that i might have an issue and someone that they can grayce. Aiken, how do i what do you doing with staffers? What are you doing in this? What would you do in this situation? There’s? This other item called ah three. Sixty evaluation that somebody could do on their own. Investing in their own leadership development, learning about themselves. Explain what that’s about. So three. Sixty is pretty much you are i it’s? Funny cause i would i do with i do them all time where you are getting information and your surveying, not just its your staff, you savor your board, you survey other people who work in the organization. So you’re pretty much getting and it’s your own also your own self evaluation. But you’re getting insight and, um, answers from everyone around you people work for you could be stakeholders. It could be fundez you work with different organizations, different people do them differently here. I would pay for my ceo review it’s the board it’s my staff and it’s, the executive director’s across the network. And you have to be open to the fact that, you know, you might get some things you don’t want to hear something you’re like. Oh, i didn’t know that, but i find it, you know, when it’s done well and you don’t have to do it all the time, but maybe every other year, every two years, every three years that it gives you a lot of insight into what people are thinking in, how you’re doing all right, let’s, sort of things you need to address this need to address this scares the hell out of me. I’m telling you, i think i got everything back and i was like, yeah, he did it at another organization by when i was working at the network additional ownership and was for ah leadership program, and i got it all back, and i’m reading through it and, you know, you’re sitting there wincing like i owe you a lot of some of it was good, and some of it was like, i was, you know what? Okay, and some of it was like, it was painful to read because it was your learning about yourself and things you don’t do you think you do well, but you don’t do well or gaps that are missing or things you need to improve on? Yeah. Like i said, i’m chronically unemployable. I don’t really want to hear these things, but valuable. I called a guy who goes out and ask those questions for you on your behalf. You for the three sixty you can you can you can find actually, um, things like board source, sports sources is that it’s ah website with a non profit that helps boardmember xero but they also have ceo information, and they have a built in surveys already so you can just administer it, like for me, my board offgrid does my my exact committee, my my board chair does my review, and so he sent it out to everybody and it sort of a standard survey, but it’s anonymous, right? Everybody, of course out their stuff, they send it out, they offended and they agree it information, and then you get the snippets of it, you know, i’ve done it where you’ve gotten, um, you get back, and it would literally was a booklet of everybody answers and all the information. And so if you didn’t, you know, not identifying information, but you learned how people answer certain questions about you. All right, we have to relive it there, gerald. Thank you so much. Thank you. Thank you very much for sharing about eight to six. Welcome. Thanks my pleasure. Gerald richard, ceo of eight to six national on twitter at gerald eight to six. Ceo used the arabic aimee semple ward. And forget leadership join in are coming up first. Pursuant they’re cloudgood based tool velocity is designed specifically for those of you who are gift officers and that may, of course, that may be the executive director ceo or you may have designated fundraisers. But whatever whoever’s filling that role in your organization, velocity is intended and works to give them you a macro and also a micro level of work toward goals including, like number of active proposals and the average close rate and the revenue which is, you know, most critical dollars raised. So you have all the metrics, along with keeping, helping you stay on task, you need to raise more money. Velocity helps you also pursuant has a report it’s just out today on their research around relationship fund-raising and all this is that pursuant dot com also crowdster their new one of a kind apple pay mobile donation feature, of course, crowdster crowdfunding and mobile donation sites. The apple pay mobile donation intended to increase donations that are coming via text. Crowdster gives you back office simple on dh, elegant sites that that our front side the donor see so easy on the back end and very easy on the eyes and elegant for your donors. Those crowdfunding campaign sites and they are crowdster dot com. I’m actually thinking about it. You could you could probably use crowdster alongside velocity like crowdster would be the outward facing for the campaign and velocity managing the behind the scenes, the details, the metrics now time for tony’s take two i have more videos from ntcdinosaur the twenty fifteen non-profit technology conference, we’re going to be talking about twenty sixteen very shortly. The’s are the com videos. The interviews are on your online community and creative commons. What does it take to have a successful online community that truly engages people? And how do you measure that success? What is a creative commons license? How do you get free art software and databases from the commons and the other open movement sites? All those questions answered and more. My video with links to those two video interviews, is that tony martignetti dot com and that is tony’s take two. Amy sample ward is here she’s back it’s been a while since i think that she was live she’s, the ceo of non-profit technology network and ten and our regular social media contributor her most recent co authored book is social change anytime everywhere about online multi-channel engagement her block. Is amy sample ward dot or ge and she’s at amy rs ward on twitter? Any step award? How you doing? I’m doing well, how are you doing? Terrific ly. Everything okay in portland, oregon? Yes, things were okay on this coast. We don’t have any aah! Winter advisories or no apocalypse coming our way. It’s actually pretty funny today, here in portland. Wonderful. I’m happy that’s. Very good. I don’t mind. I don’t mind some snow out here and i i think the media is probably building it up a bit more than it needs to be. Snow has been with us for quite some time. Well, this morning i was on the phone with some community members in d c and they were. They were of the belief that everything was going to be fine. But they were surrounded by everything being closed and, you know, being told that they should go home early and all of that. So i think think the infrastructure may be preparing for the worst, even if the people are assuming they will just have a nice dinner at home. Excuse me, we’ve got sixteen ntcdinosaur profit technology conference coming up in march, we’ll talk about that. Yeah, i am really excited this is our, you know, the ntc changes cities every year, and this is our first time going to san jose will be in the convention center there, and i think for a lot of community members that feels like this is our first time really going in into the more silicon valley techie side of things and compared to other cities that maybe have a mix of all different sectors and what are the dates in march? And how did people get info? Sure, so the main conference will be march twenty third through the twenty fifth on, and there are a few different pre conference kind of all day workshops that folks consign up for so those air on the twenty second so, depending on what you want to do with either the twenty second or the twenty third until friday, the twenty fifth and you can go to the end ten website and ten dot or ge andi, click on the top on go to the ntc website or you could just type in the whole earl, which would be intend that organ, flash and pc. Okay, but that’s not necessary, because ntcdinosaur right up on their home page. Yeah, okay. And i am hosting ntcdinosaur, which i am very excited about. I think it’s going to be really sorry. It’s, like i’m trying to use language from the first half of your show that’s, more leadership, develop ment and, like organizational language like this is a very strategic merger of programs thank you know, in in different years we’ve tried to make content, um, that’s available outside of physically being on site and part of that’s because we’re committed to accessibility and recognize on ly two thousand people are on ly two thousand people will be at the conference, but the community is much larger than that. Not everyone is able to travel to the conference every year. We want there to be content from the conference that folks who aren’t physically there can still access, but we also i know that there are a lot of a lot of barriers to making that successful there’s very obvious barriers of cost, like trying to do stream a session or something, you know, those kinds of pieces, but there’s also the you know, if you’ve ever watched a video of a conference where they just have a camera set up in the back of the room and you’re really far away and people are just walking in front of the camp a lot of time, you know, screaming the session is not super engaging our valuable because you can’t have a conversation in the room when everybody breaks into groups, right? And you can’t always really tell what may be the questions are what the slides look like. So also thinking, how do we make this something that makes sense? If you are listening to the content, you know, that you’re not missing out fundamentally by trying to look at the at the screen? So knowing that you have had some really fun interviews with community members and speakers, we thought we’d merge those two ideas into something where, you know, you’re still holding interviews and still talking to different speakers about their sessions and highlighting really the diversity of content and sessions that happens, but we’re amplifying that as much as possible, so folks can be listening into those interviews and conversations all throughout the day. Well, i think it’s brilliant, of course i’m hosting it, so i’m biased, but i s so it’ll be a stream of interviews that i’m doing, and then those interviews will play later non-profit radio for folks who can’t join ntcdinosaur i’ve but then we’re also going to break away to some some of the, like the plenary sze right? For instance, you got all of the memories. We’ll also be available if you can listen into those and the plenary there each morning and two of the mornings, they include ignite presentations, which is a format for presenting where they’re just five minutes long and there’s a different presenter in each of those five minutes on, and they have five minutes to tell their story or share their perspective on their slides so you won’t see this lives of course, on the audio, but they’re slide move automatically every fifteen seconds, so whether they are prepared for that or not replied, they’re just going to keep on moving, which makes it you know, it keeps it kind of lively and really you only have five minutes because your slides will stop and you’ll be done alright, very yeah, not a very subtle way of getting somebody off stage in five minutes. All right, exactly. So award shows should just have a night reasons, right? That’s, right? You could save money on orchestras. Just this. Wait. We don’t need the music to swell. Right? The benefit to is you can have something different on your slide than what you say out loud so you could have all your thank you’s, you know, already preset up is all these auto rotating lives, and then you could just talk about whatever you wanted because the thank you’s will happen on their own in the background. That’s exactly exactly what? All right, well, so where can people get info on ntcdinosaur i’ve that audio stream? So if you head to the antenna website and click on the nbc, you’re looking at the ntc specific content underneath the i wanted i’m literally looking at the website now because i am afraid that i’m going to tell you the wrong thing, okay? So underneath at the ntc, which is the navigation there’s, a page about the ntc live, which is where we’ll be putting more, um, you know, the schedule once we kind of decide who’s doing that, what time’s that up so folks can see that ahead of time, and then, of course, that’s, where you’ll get you’ll go to that same page to get the link to listen, ok, cool, so we’ll be selecting interviewees and then they’ll go up on that page. Yeah, it’s going great fun. I’m looking forward to really, uh, very much hosting ntcdinosaur with you would be wonderful, i think it’s going to be really a fun way, teo also add opportunities for folks at the conference to share kind of what was in their session and even get more feedback from people listening in that aren’t there indeed, because we’ll have to be able to live tweet, we’ll figure we’ll figure all that out how people going toe dahna let’s ask the questions right from the from the live stream we’ll figure out howto how they’re going to communicate live tweeting or whatever. I don’t know, right? Okay. Yeah, exactly. Okay, we’ll get there. We got till march twenty third. All right. Um well, twenty seconds. People come early, okay? Let’s, let’s talk about now, you know, with gerald, of course we talked about developing leadership. Now we’re talking about forgetting leadership, but not your people were talking about hashtags and campaign. So, um, let’s start with the hashtags. And what is it? What is it to jump on a hashtag? Well, i think a lot of people think of hashtags as something that they would decide and go ahead and start using right there. They’re already in use a lot of times, especially when you know a hashtag you don’t want it to be super long because then that means most of your messages just writing out some long, complicated hash tag, right? So when you’re when you’re really wanting it to be quite short, the probability that someone’s already used those same five letters, you know, tio tag something else, that probably means something else entirely is really i’m just a super quick example, i don’t know if you remember this, tony, but from last year’s conference at the mtc, we were using fifteen anti seizure, which every year we just use the year and then tck, but inevitably, folks kind of type it wrong, or they think of it in reverse in their heads, so folks were typing and tc fifteen, and we saw them doing that, so we thought, well, we better go research with that other hashtag is, you know, maybe no one’s using it and it’s okay? Or maybe someone is and now we’ve got a bunch of, you know, highlights from a non-profit technology conference going into some other hashtag stream and when we research that we realized it was for nike training camp fifteen and all of the nike training camp tweets were like people in super intense spandex workout clothes like doing activities, so it was very interesting. That’s not interesting way don’t know interwoven with i’m in a great data visualization here i am in my spandex yeah, that there’s not a lot of overlap between those two circles. Yeah, right, right. So the value of of double checking a hash tag before you start using it israel, he should certainly do that, and but sometimes it doesn’t matter sometimes of super generic or sometimes it’s a hashtag somebody used for another conference maybe you know, when it’s over six months ago and no one’s used it since. So it isn’t that it’s bad to use the same hashtag, but you should see what it is in case somebody else is watching that and i think starting to use one needs to feel intentional so that you are not, you know, part of that nike training camp, starting to see these other hashtags and saying, what are these people do? You know you are not a part of this community, right? It feels it feels weird if there is an active community using that hashtag it’s, not teo, that separates the world of hashtags, at least in my mind, as hashtag that are used kind of indefinitely. So an example of that would be hashtag non-profit radio. Even though you have a show that’s live on fridays all during the week, you’re still using that hash tag people in the community or unit hashtag to talk about, you know, maybe some of your blood posts or different episodes they’ve listened to or some of the videos they watch, you know, it’s, an active community that isn’t a time time bound use of that hashtag versus the hashtag that really is just for a specific event or a specific campaign like sixteen and tc, right? Once the conference is over, probably people won’t be using the hashtag much anymore, right? And that’s okay, because the purposes over on and i think as organizations think about hey, do we want to try and get some are content into this community, right? If we’re thinking of a hashtag that way thinking about it is this a community that exists kind of indefinitely long term? Or is this a campaign that’s currently running or is this, you know, an event that’s coming up because that changes? I think, how you place your content into that community? Is it going to go away? And they’re not gonna pay attention anymore? Or are you committing to maybe now regularly participating in that conversation? Are you using the hash tag because you want to start using it regularly and that i think it is a bigger decision that a lot of folks think it is because usually they’re just like, well, hope would have take on this and see if anybody respond, but if you’re intentionally doing it, it’s an opportunity in those kind of indefinitely used hashtags tio to reach a segment of your community, maybe you aren’t engaging highlight folks from your community to that group and say, hey, we are a part of this, i think one example to use in that way. What is the hashtag for? Black lives matter certainly started at the campaign at first as a way to elevate riel issues and real voices and now has continued, right, so it has surges when maybe there’s a rally in a certain city for an event going on, or even a really big news news story. But it’s still used all the time, right? As people are kind of collecting and and sharing content and making certain topics visible within that community and an organization that wants to join that should consider that they’re joining that to continue a conversation. So did they may be, have ah, community members who are active, and instead of creating some new content, whether it’s on twitter or facebook or instagram, you know hashtag they’re used across the internet, they don’t you don’t have to create something new to say. We have something special to say you could start by amplifying members of your community who are already actively part of that community and saying here some great tweets from a community member who participated at that rally, we just want to retweet them, right? Or we just want to share some of their takeaways and you’re gonna re post their instagram post, okay, we’ll take a break, uh, we’ll continue the convo after a couple seconds. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon craig newmark, the founder of craigslist market of eco enterprises charles best from donors choose dot org’s aria finger do something that worked, and they are levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. Hi, this is claire meyerhoff from the plan giving agency. If you have big dreams but a small budget, you have a home at tony martignetti non-profit radio. We’ve got some more live listener loved to coverage to cover brunswick, ohio live listener love out to you and let’s go abroad as always checking in seoul, south korea, so grateful always week after week soul anya haserot and tokyo multiple tokyo as always, konnichiwa we also have someone in georgia, the country of georgia we can’t see your city, i’m sorry, tbilisi. I know it is a very big city there, if not the capital, but wherever you are in georgia live listen her love to you any sample ward in portland, oregon, which i know is not oregon oregon i’ve been admonished and now i have it down, ok, we were we just have a couple minutes left couldn’t win it. We went a little long. Anything more to say about well, i guess that’s okay there’s one thing i’d like to know so well how do you decide whether you should jump on or if you should just not and create your own hashtag that’s that’s a great question, i think part of it for me at least is seen it. A significant number of our community members are already using that hashtag if they are it’s a way to kind of endorse of course, that they’re using that has shaped but also join into a conversation that’s existing instead of trying to completely start something new. If you’re launching a brand new campaign and it’s unrelated or you have an event, i wouldn’t try and make your event part of someone’s hash tag or something like that, but when it comes to more general content, i think it is worth considering joining an existing conversation. First again, you have community members that are there, but it might be an opportunity where there’s other folks who aren’t really connected, tio, who aren’t really part of your community yet, but share an interest and could see you through through joining in there. Um, but starting something new, i think, really just means okay, let’s, do a little bit of research look up this hashtag i thought i’d pull up just a couple examples folks might use to search, and i complete these out on the non-profit radio hash tag to for folks that are listening now, but a couple that i used just to, you know, double check what what a hashtag is that maybe i see being used um one is hash at it it’s all one word, but it looks funny so it’s hash the word hash at it dot com and you could just put in even if you don’t know if it’s in use or not, you could just put in a hashtag and it’ll tell you some stats about it. You can see where it’s being used. Another option for that is a site called rice tag like rice like the food tag um, but something that i found helpful is, you know, on another website or another social tool that is really reliant on hashtags is instagram and that’s because on instagram, hashtags work just like they work on twitter, facebook, et cetera where you know they become a link and you can see all of the all of the photos people are posting with that hashtag but on instagram, links are not hyperlinked so if i were a post a photo of you and i dont see it put in non-profit radio or tony martignetti dot com it’s just plain text, it doesn’t turn into a link. Hashtags are really important for organizing and elevating content and ikonos square, which really is all one word of the website ikonos square is a really helpful tool for your when you’re on your computer to search instagram so you can from your computer where you have a better screening and khun seymour at once could search for hashtags and get a sense of okay, it is this content that matches with what i want to be sharing or is this a hashtag being used that obviously has, you know, a context that’s very different than mine? Excellent. Okay, i’ll i’ll put these in the takeaways for the show, but what was the middle one? Rice say that one again rice tag just like the food and then tag like hashtag okay, excellent. Okay, um all right, we just have a few minutes and we wanted to say little about campaigns vs vs hashtags what? First of all, just make sure nobody knows what’s what’s the difference we’re talking about now hashtags. Ah, different purpose. Yeah, and i think what uninterested in trends that i’ve seen kind of waiver back and forth is when you’re running a dedicated campaign some sometimes the trend is up where people really want to use a half. Shag other times and i i don’t really know why because i’m not hiding my opinion here people want to create accounts with that name, and i think the opportunity is really to focus when you’re running a campaign on a hashtag because that hachette can be the same across lots of different channels, you know, we can have sixteen ntc and we can search for that on twitter or facebook or instagram or pinterest wherever we’re looking for the same hashtag whereas if you rely on your campaign having account in that name, well, now you’re goingto have to goto every platform you think you want to use, you see if that account name is available across all those, all those sites yeah, so i think the hashtag is a better kind of cross platform multi-channel tool when you are launching a campaign and then it’s all about your content if you want to direct people to your website, if you’re asking them to taken action or donator, sign up whatever that becomes the message and the hashtag is kind of the unifying tag a cross channel? Okay, we just have a minute left. Sharon example oh, god, i mean, we could go back to the example from before. Actually, i think when black lives matter for started as a more campaign focused tag, it was it was ah, placeholder web site for information and then ah hashtag everywhere they did not. The organizer’s did not approach that, as you know, we need to start claiming a bunch of pieces of the internet by finding and making profiles instead, we want to put our hashtag on things to elevate them as part of a conversation consistently wherever we might find those. Okay, we have to leave it there. I’m sorry. Thank you so much, though yeah, no, that was a great conversation. I thought so, too, amy sample board, you’ll find her and twitter at amy r s ward next week, the twenty fifteen giving analysis and twenty sixteen forecast atlas of giving ceo rob mitchell releases the results for twenty fifteen and what we can expect for this year also professors paul service and doug white commenting what would it be without the academic commentary? Come on, if you missed any part of today’s show finding on tony martignetti dot com i’m still thinking about the singing i’m taking my time with this decision, it was must be handled. This must be handled delicately responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled pursuant dot com, and by crowdster online and mobile fund-raising software for non-profits. Now with the apple pay mobile donation feature. Crowdster dot com. Our creative producer is claire miree off. Sam liebowitz is the line producer. Gavin doll is our am and fm outreach director. Shows social media is by dina russell. Our music is by scott stein. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones me dar is the founder of idealised took two or three years for foundation staff latto deigned to add an email address their card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were and and no two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expected to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.