Tag Archives: Amy Sample Ward

Nonprofit Radio for February 1, 2019: Successful Run/Walks & #19NTC

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My Guests:

Emily Parks: Successful Run/Walks
Emily Parks melds her productivity consulting with her experience in run/walks to give you her best tips that will make your sporting events winners. She’s founder of Organize for Success.




Amy Sample Ward

Amy Sample Ward:#19NTC
The 2019 Nonprofit Technology Conference is March 13-15 in Portland, OR. Amy Sample Ward, our social media contributor, CEO of NTEN and a Portlander, shares why you need to be there. Hint: You’re reading this. You use technology.



Top Trends. Sound Advice. Lively Conversation.

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.

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Nonprofit Radio for October 12, 2018: KPIs & Fundraging

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Do you want to find more prospects & raise more money? Pursuant is a full-service fundraising agency, leveraging data & technology.

WegnerCPAs. Guiding you. Beyond the numbers.

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Anna Rhodes & Brenna Holmes: KPIs
Our panel from the Nonprofit Technology Conference (18NTC), shares its wisdom and insight on using key performance indicators to build consensus around goals and measures for your nonprofit. They’re Anna Rhodes and Brenna Holmes from Chapman, Cubine & Hussey.

 

 

Amy Sample Ward: Fundraging
Amy Sample WardIs your org positioned to accept help from supporters who are pissed off and want to channel their anger to something constructive, like raising money for you? Amy Sample Ward, our social media contributor and CEO of Nonprofit Technology Network (NTEN), explains what’s going on and how you can take advantage.

 

 

Top Trends. Sound Advice. Lively Conversation.

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.

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Transcript for 411_tony_martignetti_nonprofit_radio_20181012.mp3

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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent under aptly named host oh, i’m glad you’re with me. I’d be stricken with gastro inter opto sis, if you brought me down with the idea that you missed today’s show kp eyes our panel from the non-profit technology conference eighteen ntc shares its wisdom and insight on using key performance indicators to build consensus around goals and measures for your non-profit they’re anna roads and brenda homes from chapman, cubine and husky and fund-raising is your organ positioned to accept help from supporters who are pissed off and wanna channel their anger to something constructive, like raising money for you ? Amy sample ward, our social media contributor and ceo of and ten non-profit technology network, explains what’s going on and how you can take advantage. Tony, take two thank you, responsive by pursuing full service fund-raising data driven and technology enabled tony dahna slash pursuing wetness e p a is guiding you beyond the numbers regular cps dot com bye tell us attorney credit card processing into your passive revenue stream. Tony dahna slash tony, tell us and by text to give mobile donations made easy text npr, to four, four, four, nine, nine nine here are and erodes and brenna homes with k p iis. Welcome to tony martignetti non-profit radio coverage of eighteen ntc non-profit technology conference in new orleans. This interview is sponsored by network for good, easy to use, dahna management and fund-raising software for non-profits. My guests are on a road and brenda homes. Anna is deputy director of analytics at chapman cubine and husky, and brenda holmes is vice president of digital at c c h ladies. Welcome. Thank you. Glad to have you both have you. Have you done your session already ? We did. We just just finished, finished all your coming off it, all right, it’s coming off the hyre exact. The bar is open now. Life is good. You’re topic was, but are we making progress, establishing and using kp eyes ? Okay, uh, maybe we’ll start with, make sure that everybody understands that a k p i is a what you stated in unison together, keep performance in the caner. We see that the voice okay, i think that’s pretty well understood, but let’s, just make sure, okay, why are these things so important ? Let’s start with anna because, er it is so hard to keep everyone within a non-profit hyre working towards the same goal instead of looking at all of their different measurement. Um, so having a way to agree on what success really looks like can actually end up making you be more successful in the end, because then you’re all working towards the same goals. Okay, so the part of this topic is organizational buy-in or we’ll not organic. Yes, whatever happens, you fire of you defined focus, a bunch of people, a bunch of people need to agree, so called that buy-in okay. And i also see another part of this is data overload. I mean there’s, just so much available, right. We need to focus on brenna on what’s what’s, the most important stuff. Exactly. Yeah, and the main thing, you have them clearing up the misnomer that not all kept metrics are kp eyes, right ? So everybody does have to agree. On what what are we trying to track ? Why are we tracking it ? How does that help us meet our strategic objectives and our end goals, right. So once you have the buy-in on all those goals, then you’re able to dig down deeper and develop. What are those specific metrics that will help us meet these kp eyes that we can then measure against those strategic objectives to ensure that we do have success and that we are tracking over time ? Okay, okay, very good, that’s, great, overviewing, thank you. Alright, so. Well, should we should we start with our so we started our organizational goals. Yes, because that’s what ? We’re measuring against that, you’re just saying that. So now we got to get okay. So this all obviously should flow from our mission. I’m gonna go back to that. That that that fourteen year old voice, that really reason that we exist our mission statement. Okay, from that, we have gold now. Now. Okay, i’m gonna assume that everybody buys into the mission. Otherwise they wouldn’t be working there. Hopefully. But now now way. Get to the goal stage people could start falling out. That’s where the disagree it’s not too far from mission to gold, but we could start losing people. What do we do ? Go ahead, runner. Yeah, i’m gonna start so we we like to focus it on the building. Kind of smart goals, right ? So what do we need to do ? Departmental e department by department to help us achieve our mission on dh. Really phoning it in tow ? Really ? No. More than two. Three. And i went up to five in our session. I was like, oh, but, you know, two, three things that we all can agree on as a group that these are priorities. These are important goals. And, yes, there’s. Other things that are important. But if we let ourselves go down the rabbit hole of just saying, listing everything that’s important now, things no longer important, which is what you’re starting with you yours, referring to earlier with the data overload and it’s, especially. Eazy, because digital metrics can be so different than offline metric to instead have the i’m actually moving it away a little bit, okay, okay don’t worry, it can actually be easy. Tohave the metric create new divisions within just the development department divisions that didn’t even exist before, but it’s sustainers causing problems in solving so a cz longest. You’re looking at twenty things in google analytics and through the facebook manager over here, and then a completely different set of metrics for direct male you’re not even working towards the same goals within the development department. So that’s part of why so important to start at the goal side of things rather than at the measurement side of things, so that the measurements always air serving the goals supporting those goals, right ? Okay, i imagine we need top down by this has got to come from leadership. That’s the goal agreement we still go agreement it’s got to be driven from above and and accepted. Yes, it doesn’t necessarily have to be driven from above but don’t really actually, i was you know, as i was saying, i think it could be bottom up it can be, but but but the leadership has to be on a great okay. Okay, for sure. All right. Uh, all right. So we agree on our goals. Now, now we’re moving to our kp eyes. How are we going to how do we know what that’s measurable belongs at the top within within these goals ? Yeah, that we’ve all agreed on. Well, and even before you get teo, what are the kp eyes ? We need to develop strategic objectives for each goal, okay ? Because the girls tend to be a little bit umbrella there. Vega. Right way. Operation. Exactly like we use greenpeace. One of our clients in our session today partnered with us, and one of their goals is defending democracy. Okay, well, that’s big right and an existential and long and yeah, eso then we developed strategic objectives that will help them measure against whether or not they’re being successful in duvette defending democracy it’s time for a break pursuant there. E book is fast non-profit growth stealing from the start ups. They take the secrets from the fastest growing startups and apply those methods and practices to your non-profit it’s free as you’re accustomed to all the pursuant resources. Are and it’s on the listener landing page ? No surprise, tony dahna may slash pursuing capital p for please and pursuing i guess now back to kp eyes from the non-profit technology conference. So what are you ? What are some of them that they chose so way ? Work through those greenpeace ? How come that on right now is accident or not at this table ? Alright, now they’re long sorry, it’s not proper radio your life. I know, i know, but we worked through them from the department perspective. So what would it mean for the fund-raising department to be supporting the organization goal of defend democracy ? So it is easy for fundraisers to think that their job is always the same. It is always just raise money, raise lots of money and then we’re done. But there actually is more nuanced than that if we’re trying to defend democracy. Well, sadly, that isn’t something that we’re just doing today or for the next month. That’s actually a long term project and certainly at least through the trump presidency. And and, you know, given how greenpeace defines this goal of actually reducing the amount of money in politics, i mean that’s going to take sometime. So that means whatever funding that fund-raising is supplying has to be sustainable and it’s the net that matters, not just the growth tomorrow. Okay, so that means now we’ve clarified the objective in the fund-raising department. So that’s, the next stage come up with the mission statement for the organization ? We’ve turned that into a number of goals for the organization, the big dream things defend democracy, stop global warming, all of these huge concepts and then we’ve broken them down for how does my department contribute to that ? And on lee, once you’ve done that, can you decide ? What am i going to measure what’s actually being, what do i need to measure ? Ok, right. So the object’s strategic objective is growth in sustainable net revenue. We’ll both sustainable and net are two measurable things. So then you can build your kp eyes off of those keywords on dh actually, decide on what are the metrics that we have to check ? How do we agree on collecting that data so that everything has a flat, measured baseline that we can then benchmark ourselves against what periodically so that we’re checking in on that growth ? Side of the goal and when we’re at this stage, is this just our department ? That’s that’s really making these decisions ? Okay, so we’re not we’re not at the higher levels anymore. It’s not necessary, correct is where the department level, but we’re going to build back-up so we’ve gone down to the department level to figure out that’s, so i mean, you’re using your expertise, so you want your fundraisers figuring out how fund-raising can best support the fund-raising goal, right ? You don’t i don’t want a cfo deciding that, but in the end, the cfo has two buy-in on it, all of leadership does have two buy-in so once the various organizations have figure out out their objectives and their kp eyes, then you have to come back up a level and talk across departments and see how these objective support each other and possibly adjust them is where we ended up with our greenpeace example is actually making slight objectives when the marketing department and the fund-raising department saw the amount of overlap between their objectives and the tactics in specific that they were planning in order to get there, so that sounds like an ah ha! Moment, way. Have a lot more in common than we realized. A cross marketing and fund-raising. Exactly. Yeah, okay, okay. Okay, dahna, but let me ask you where should we go next with this ? Where do we go next with discussion ? You talk good. Well, i was just gonna say i think, you know, we used marketing and fund-raising as the example here because obviously, the ntc audiences, a lot of marketers and fundraisers, but the same structure and the same necessity for kp eyes it’s in all departments, right ? Whether it’s, your program, people who are actually implementing the services or whether it’s your public relations or media relations outreach people like all of these departments have to go through the same process on. And i think there will be a lot of those. Ah ha. Moments for organizations who are used to working in silos when they start thinking about the goals. Right ? Actually being achievable of strategic objectives that can be measured to get back against the mission on dh over there. Okay, uh, what about digital digital fund-raising kp eyes ? You talked some about that ? Yeah. Okay, let’s. Shut out. You want to start anna s. So there are a lot of questions about digital fund-raising kp eyes because people immediately go to the measurements available. In google analytics, and which one of these should i use as if the answer is the same for everyone ? So this just, you know, as if conversion rate on your petitions should be asserted number for every single organization and that’s what defines success ? Because we can show you how to set that up in google analytics, so that came up in our session, and it was a another reminder to folks to go back to the beginning, decide on your goals. Yeah, i think i feel like a lot of ways it’s, like the ultimate consultant answer is it depends right ? Because everything is it is individualized. If you’re not taking the time to audit yourselves and personalize and get that organizational buy-in and that organizational priority list, then they don’t really matter than they aren’t kp eyes, they’re just metrics, whether they’re showing growth or loss or what they’re just vanity numbers at that point because they have no tie to the strategic objectives in the mission of the organization. We had one question in the session, which was great, and it was about supporter scoring and i think that’s mental really hot topic in the digital. Space border scoring ? Yeah, i don’t know what that is. Okay, so when the ads taking basically qualitative, um, pieces of information, whether that behavioral traits or demographic things on dh scoring it, putting a quantitative wait to that to then build a model to show you these are my best people, my top ten deaths ill or my latto bottom ten on dh, then also using it to find lookalike audiences and things like that out in the world. So you want you’re doing this for different constituencies like donors, volunteers, exactly, event attendees, service beneficiaries, okay, different constituencies. And the problem is exactly the same problem that folks have with models in the direct marketing space is that for non-technical users, they hear model, and they’re like, oh, it obviously adjust to my program. It’s must have something to do with artificial intelligence. I hear all these things are great, these people are scored at the top, therefore they’re the best for me, and then they’re surprised when the results don’t match that. But any model has to be based on what your actual goals are, so if you’re using a response rate, a response based model and your goal is actually to increase high dollar donors. That model is not going to serve you. The people with the top score in that model are not necessarily going to be the high dollar donors. And so it was the same thing with the supporter scoring thie. It was a very good question, but it again starts from the data side of things rather than the gold side of things. We have all of this data. We have thes scores saying these supporters are our best ones. We should contact them every chance that we get our screening. Fill those right back. Yes, when i think a lot of it stemmed for for that, for a lot of people in for him in particular, asking the question that like which which one should i buy ? Right which model is best ? Which scoring which software should i purchase that you actually have to do the internal look looking in to find out what’s important to you before you decide what direction on demand that of the vendors ? Because it’s true, that all of these models can be adjusted when you are able to communicate what is actually valuable to your organization. Otherwise, you’re going to screen it. You mean screening ? Yeah. Yeah. That’s not commonly known. Now, i think i think most most orders say they just take the algorithms. Yeah, they’re provided the show. Andi. Everybody gets the same. Same right ? Yeah. Yeah, that that’s not leveraging that to its utmost. Yeah. That’s. A very good that’s. A very important point. I think people are just taking it and they figure well, there there’s a half a dozen vendors. So there are each have different a proprietary algorithm way. Have to pick one, right ? Not so. And not so you can. You can negotiate. Oh, yeah. I got a chorus thing just like the k p i s started you off area that’s. Two songs together. Ask for what you need and it doesn’t matter what how big the screening of doesn’t matter whether martin lundy or blackbaud or know it it is it is going to affect of the pricing, but asking the question it does not affect the pricing. So always asked the question of these air the things that are important to us. What would that mean for the price that you would offer on the model that you built that incorporates these things that are important to us. So find that out from a few different vendors when i was a good partner vendor is going to ask those questions of you the best ones will write they don’t know because they do try and have everybody tries to have an off the shelf product that’s going to be successful for the majority of users, but really the ones that are caring about donor-centric communication and really carrying about long term relationships with the non-profit that they partner with should be asking those questions because it is about building that custom model based on the weights and measures that are important to each of the organization and each individual program or department in the organization. Okay, in my experience, that’s it’s not surely aspirations on night. I’m an optimist. Yeah, there’s optimism and then there’s today i think you know that saying, you know, you know, but i just haven’t experienced it. I know i’m working planned e-giving fund-raising so i’m not, you know, i don’t have all the conversations with potential screening vendors, but i just have never heard this that you can negotiate. On tweaking tweaking of the yeah, i’ve never heard that i’ve always you know, i say whether it’s your own professional development like negotiating raises or what but if you don’t ask, you get everything is negotiable. Everything’s negotiable think lorts in london was negotiable. And speaking of an analyst there’s nothing that i like better than being told exactly what your goals are so that i can build something that it’s really going to be successful, right ? Yeah, that’s the battle them to anna and say, show me these numbers, right ? I come to and i say, i’m trying to figure out this about this co owners this i’m trying to figure out the answer to this question, and then she comes back to me with the metrics that solve for x better than actually just telling me ac okay, yeah, well, we still have ah, good number of minutes together left. What ? What else ? Maybe other questions that got asked or other things that came out of your that were in your session that we haven’t talked about yet ? What else is there ? Well, one question that i got wass what software solves this ? I’m paraphrasing, but basically it was what what do i buy that will make this ? Um but thiss kp i process ? Yeah, are there ? Are there tech solutions way ? Haven’t talked about that at all ? No, i don’t think everybody just wants that easy answer, right ? Nobody likes introspection, and there are tons and tons of software programs that can display your kp eyes, so if you’re looking for a data visualization, a solution that board a dashboard product there’s tons and tons of thumb out there and what i told this person was that if your issue is that you don’t have the staff, teo, learn new software and you don’t have the budget to buy something that isn’t going to solve all of your problems. Then don’t buy anything, put your kp ice and excel, but, um, in a word, doc, if you have and it really is the process and the conversations and having thie organization wide agreement that makes this powerful not you know all, i’ll create some great visualization for you, but i can create plenty of great visualizations using meaningless data. Some some some of this discussion reminds me of ah, strategic planning discussion still mean you’re getting organizational buy-in we’re all agreeing on common goals and the measures toward those goals. I mean, those goals inform the future direction of the of the organization. So there’s overlap between this and a strategic planning process. Yeah ? Oh, definitely. Yeah, and that was a big part of it. The draw. When ana came up with the session idea, i thought it would be she roped you in ? Well, no, i basically solicited her. But then she came up with the idea because ntcdinosaur like solo. So i mean, i don’t know, but i’m the one that speaks of these things all the time. And i was like, anna, your turn. But it was her idea. The session was great and i just fell in love with it because it’s not just about numbers, right and that’s what people think that’s always important question. Exactly agreement. It really is about the change. Even change management, strategic planning like all of you respect exactly. And that’s, i think is. So is it lost on a lot of people, especially at non-profits ? Where everybody’s wearing ? A lot of hats, everybody is doing multiple jobs and just trying to get the next thing done on the list that this really forces you. If you want to do a right to take a step back and think about how your day to day activities impact the mission, impact the strategic objectives and on go from there and i think that’s, i think that’s really refreshing for people to do just in general, whether you’re developing kp eyes or not, because it does make you think about why we do what we dio and people who work in non-profits as well as those who partner like us, who partner with them, we do this because we love right now work the outcomes of the mission that zit and we all get so tied up in the weeds of the day today that we forget about the mission and how amazing the organizations that we work with. Our and people have a very hard time because they’re wearing a million hats, hats, and they have way too much on their plate. They just need to get that next e mail out so that they have a very hard time. Deciding okay, today i’m going to stop and actually go through this k p i building process, but i would urged people to try it because, uh, wait, we have a couple minutes left, and i think we talked a lot about motivation. Hyre logistically, how do you take this on you ? We meet once a week, tio i mean, he’s, a big topic you can’t you can’t do this in a in a week now, but you meet once a week, over months or a couple days over every other. How did you do this ? Logistically, i would suggest tacking it onto the front of your annual budgeting process, so work back off from when you’re budgets are due to the board, and then when their due to your department lead and due to leadership, and then give yourself a minimum of a month, but ideally two months so it’s, like not unusual for to be a six month process from the time of the department objective and kp i development to the time that the budget is actually finalized and signed off on by the board. Okay, excellent, helpful and that forces you to revisit on at least. On an annual basis, right, because you’re reevaluating before that next expenditure budget is good into place annually now, okay, okay, yeah, we have, like a minute and a half left. I wantto make sure this fits just right. So where ? Who wants to leave ? Leave us with closing thoughts. You know what else to say ? Okay. I wish i had something easy. Tio. You’ve seen this working clients, right using transformation and clients in the process can work. Yeah, stamina. Devote your vote attention to it. And i have seen it make those data day tasks easier, because then you have fewer interruptions from other departments or from leadership trying to push you in a million different directions. Dahna. Okay, it’s. A really good point. That’s. A good place. Alright. Thank you. Thank you. Love are well done. Wonderful. Okay, thanks. They are on a road. Deputy director of analytics chapman, cubine and husi. And also brenholz vice president of digital at c c h. The interview is sponsored by network for good. Easy to use donorsearch and fund-raising software for non-profits. Thank you so much for being with tony martignetti non-profit radio coverage of eighteen ntc. We need to take a break. Wagner, cps. Do you need help with accounting or your nine ninety ? Are you thinking about a change of accountants in this ? Ah, next in the next cycle for yourself. Check out weinger cpas. Dot com. You start your due diligence there, of course. And then talk to them. The partner ? Yeah. Huge tomb. You know, he’s been on the show. He’s a good guy. I trust him weinger cpas dot com the place to start now. Time for tony steak too. Do i say thank you too often ? If i do, please let me know, but i’m saying it now. I am grateful that we have the support we have now over thirteen thousand listeners, whether you are listening, live podcast or affiliate thank you if you’re following along on twitter. If you’ve, uh you’re following what we call it on youtube is just following subscribing if you subscribed on youtube twitter, youtube i thank you facebook, facebook, facebook fans! It doesn’t mean much anymore. It seems to have very much faded into sort of triviality. I remember the days we used to say like us on facebook. Facebook dot com slash twenty monday now provoc radio those were the dark days, but i’m grateful that’s it. Thank you. However you’re with us. Thank you very much. It’s. My pleasure to welcome back amy sample ward. You know her for god’s sake, she’s, our social media contributor in the ceo of and ten the non-profit technology network where we just heard a segment from for the last conference her most recent co authored book is social change anytime everywhere about online multi-channel engagement she’s that amy sample war dot or ge and at amy rs ward welcome back, amy simple word hi. Thank you for having me back. It’s always a pleasure. I am. I’m always waiting for the day when i just stopped getting invitations. Yeah, it’ll happen that way too. I won’t officially tell you. I’ll just stop course. Just slowly stop scheduling me and i will know it. It’s over. Yeah, i won’t even be slow. It’ll be abrupt. It’ll just have the thing. And then six months later, you’ll think about well, hopefully is not that long. Couple months later think packed. Jeez, tony hasn’t been in touch with me for, well, that’s the way it’ll happen. Um, okay, so we’re talking about fund-raising fund-raising underage. What ? Yeah. What ? Uh, put this on your radar. Well, you know, i don’t think it’s necessarily new. I think it is. Has old as the world of fund-raising, you know, centuries and centuries old. But it has been something that here and in ten. As as staff, we’ve been talking about a lot, especially in the last two year political climate on dh it’s the way that i would define thunder aging is you can think of it a bit a bit like peer-to-peer where it’s individuals it’s not necessarily on organization or staff members, people out in the community fund-raising and it’s, the fund-raising that happens or the campaigns that happen in response to things in the news, you folks in a specific geographic community care that something is being proposed or moving forward ? That’s going tio threatened a way that they live their life or the way that the organizations they support are able to do their work, and in response to that kind of anger, that rage, they want to feel like they’re doing something, and it doesn’t feel like there’s really anything that’s in their power to do in-kind of that complex world we live in of policymakers and government officials and all the way down to us citizens. And so they start a fund raising campaign to benefit those organizations that they support that they see as the ones who are in a position to try and make a change or support people experiencing whatever situation is happening. So it’s really driven by individuals reacting to the news, you know, whatever that news, maybe not saying that this is something that only happens in one kind of view or political party, but as as a country, i think we see these examples of fund-raising jane becoming more and more visible, bigger impact on dh more, yeah, so not new, but certainly amped up under thinks the twenty sixteen election and since donald trump is president certainly amped up on really throughout the country, but, you know, i even has they say both sides because i’m trying to get away from us being a polarized nation, but across all across all political spectrums amped up yeah, okay, okay, yeah, you know, there’s a there’s, a there’s, a sense that, right ? You know, it it comes from a sense of sort of incapacity, you know ? Yeah, i think it really is that powerlessness that i think a lot of communities feel where, where the ability to make policy or protect existing policy or change processes doesn’t feel like something they are ever a part of, and yet they’re impacted by the results of those changes and that powerlessness, i think, is part of that rage, right ? How could this happen ? But also, how could this happen and not include me when i am a person that is a part of this, and so a kind of counterbalance that there’s this feeling of ? Well, if there’s on top of us, you know that all donate five players surely will be able to pull those funds, you know, into this organization or into this movement that can’t help that a lot of this i think, comes from or is is related to what you and i talked about in august over marketing, you know, if if there’s if there’s an over marketing problem in the non-profit community, if we’re constantly at eleven on a scale of zero to ten, then you know where, where were guilty of amping up the amping up the rhetoric, right on dh, the passions and the anger and the outrage for sure, and, you know, we don’t have to go down that path, but i think fund-raising when done successfully and by successfully to meet a part of that means in conjunction with an existing organisation and you know kind of ah request or past that makes sense for them to move forward with when that happens. It’s, because organizations are not over marketing, right ? They are very clear there, very consistent. They are providing information that helped synthesize the news, the changes, the policies, whatever it is and demonstrates really clearly that they are part of the fight or the solution or the alternative path. And that way it’s clear for supporters again. You know, these aren’t necessarily campaigns driven by the organization’s. These air campaigns driven by community members who just are so fed up they want to do something. And so when organizations can be very clear and communication be very consistent about the the things they respond to in the news or the issues that they are going to speak about, it positions community members to know oh, my gosh, i’m so upset. You know, i heard this thing on the news, but i know this organization i support, i trust them. I know exactly what they do. I know exactly how they’re part of a solution that i want to see. I feel comfortable and confident starting to fund raise for them because i know where they stand, i know what they do, and i’m able to even borrow that language, you know, for my facebook poster for my, you know, fund-raising page and in a home run by the organization, they’ve given me the tools and resources to help me create a campaign, you know ? So exactly we’ll get to that because, you know, you want to have ideally you want to have these things in place so that the community is empowered. Exactly, yeah, do you because you want to benefit from this, you know, if your community is upset, there’s there’s a potential benefit for you if you’re working in that space ? Exactly. Do you have a sense of what ? What helps make thes campaigns more successful ? O or not ? Yeah, i mean, i think that like anything there’s going to be those examples that are true out liars on dh, you know, feel like magical unicorn rainbow fundraisers that happened, and we’re not necessarily trying to replicate those, but the things that you can do is an organization beyond what we were just talking about being really clear and consistent on the issues that you talk about, that you respond to in the news demonstrating and communicated kating, how you address those things do all of that, but also i think if you think about this as a peer-to-peer campaign that you’re just not launching, you want to go through some of the same steps, you want to make sure that as an organization you can take donations electronically, that you, you know, have that kind of donation button set up on your website, but also that your, you know, maybe registered on various other peer-to-peer donation platforms so that if people wanted to create a campaign for you, you’re in the system and they can, you know, attach to your profile and have the funds go to u s o that’s one kind of administrative step to take and then on a planning communication side of things, you want to make sure that you’ve done again some of those same peer-to-peer best practices, you’ve got some tool kits that are really easy to find on your website, really easy to follow that say, if you’re going fund-raising for and then you know, whatever your organisation’s name is, here are the things that we know are successful here’s what ? Our logo file is that people aren’t just making a version of your logo that’s not right here’s, you know our mission statement here’s what we’re doing on these kind of top five issues, whatever you think may end up being the things that kind of rage people into fund-raising for you, so you already have sametz tab lish talking points out there, so put some of those tool kits together on dh. I also think that it’s important to keep in that you know it doesn’t have to be a pdf. It could be a page on your website that is, quote unquote the tool kit. It could be a google dog, it could be whatever, but make sure it’s up to date and you’re including things that are even even for people who want to want to fund rage but don’t want to create a whole page for you somewhere or don’t want it to be a long term thing, but they’re kind of really easy to copy paste messages that point back to your donation form so even if they don’t have the capacity or or maybe skills and knowledge to set up a fundraising page for you, they could copy paste that facebook comment that says, you know, i support and ten this is what they’re doing on this issue here’s the donate link so that you can even get those folks, or maybe it’s the lighter end of the spectrum. We gotta take a break tell us you’ve heard from charities that referred companies for credit card processing, and they’re getting the revenue each month you’ve heard from the companies using tello’s for their credit card processing now can use more revenue that long stream of passive revenue that comes from the fees that tello’s urns from the companies you refer. Start with the video at tony dot m a slash tony tello’s. Now, let’s, go back to amy sample ward. You ticked off a whole bunch of things there, andi, you didn’t have to go, but you were concise, you know, like you’re reading the outline for your next book for this chapter, fund-raising because, you know, i think that it’s important to keep in mind as like an idea about all of this is that this may be different from how organizations may think about other fund-raising campaign is that often really successful ? Fund-raising campaigns community led fund-raising campaigns the organization’s air in the background, but that doesn’t mean the organizations were not actively a part of that campaign being successful, so you don’t have to be the star because you’re going to be the start that’s all the talking points or about how you are going to do this change and that’s why people air are fund-raising you don’t need to be the voice that’s saying all of that so don’t feel like once somebody starts, you’re goingto kind of publicly jump on that and and you’re helping them by being really public about it. That’s actually, what you can do to help them is to be in the background reach out to them, send them an email if you know who they are, you know, send them a phone call and say, what do you need ? Do you need more messages ? We have staff to do that, you know, do you need images ? We can give you some images, help them and give them the fuel to make their campaign strong and don’t feel like you need to step out in front of it. I mean, you want to provide the infrastructure and an ongoing support, but but i think we actually counterproductive if you stepped in and started dahna messaging within their peer-to-peer campaigns, right o for sure we’re going the merciful st makes people feel like, do you even really care about this ? Are you just doing itcause ? This organization had you right ? I’m injecting, it loses that, yeah, you lose the first piela the pier is now the non-profit non-profit to the person’s peers who are not their peers, you know, it’s, it’s, it’s too long a string to abbreviate you can no longer abbreviated ptp. So exactly and i think what’s important to remember to is that the path you think might be most obvious or even easiest may not be the past for them and that’s ok, if they want to really focus on email because that’s who they are and they, you know, send lots of e mails every day and that’s where they know people will open their e mail and read it don’t tell them they need to be tweeting, you know, don’t tell them they need to post on facebook whatever channel somebody’s most comfortable with let them go through that channel. And say, you know, instead of giving you really easy to use tweets, we will write, you know, paragraph chunks for you to use that are compelling that have links to resource is whatever it is that’s going to help them in their outreach on dh you just have to be flexible tete that. Yeah, again, it’s you know, it’s it’s offering support. I mean, the first p knows where the second piece all right, where they hang out. You know, they know my friends. I know my peers put it in the pdp what’s a good word. I was structure, but lexicon samson in the lexicon, you know ? So i know where my penis will like these hangout, so don’t don’t tell me what i gotta do. Of course not. You’re interfering and yeah, yeah, no, i’m great. Yeah, but peace that’s interesting. And i would love to put you on the spot in here. Your thoughts to tony is is the way that these kinds of campaigns justice we’re talking about really centering the people who are fund-raising and not the organisation. How that means they are different in the way that you recognize those donors and supporters. The way that you recognize the work of that campaign on the way that you take credit for those funds, i think there’s a lot of nuance in that give in the way that these campaigns often start the reasoned that people give to them versus give teo you as an organization. Right ? I think it’s important to remember people are giving to that campaign to that rage and not necessarily to you as an organization, even though they are giving he was an organization, right ? So how does that, you know, maybe require, as an organization, you have different practices for the way you recognize and think those donors and those supporters that maybe you do when you run other campaigns yourself ? Yeah, i don’t take well to being asked questions on my own show on your own. Show it sze tony martignetti non-profit radio way. You just made my voice crack. I’m so upset. I know i would say you i would say you need to defer to the to the first p the person who ran the campaign for you, i guess first. Are they willing to share contact info toe let you directly. Thank the donors. To the campaign, maybe one. That all depends. Where did those donations go ? Over there, where the donations happening on a platform where, you know the contact information with saves captured, renamed not you know, i think there’s a lot of kind of technical russians in there too. Okay ? But even if i did capture it on my e-giving form online, i still would ask the the person that person’s permission because they know their peers better, you know, then, you know, how would you feel ? Would you mind if we, uh, could we thank them ? Wei have the info, but we’re not going to use it unless you, you know, let us say something or could re send a message from you to them and, you know, maybe the two of us, right, send a combined thank you message. Maybe our ceo signs it and you sign it, you know ? So what i want that’s a really great idea for for some instances, because you’re then maintaining the same relationship you had during the campaign where your job is an organization was to give them what they needed. And now you’re reinforcing their leadership in the community by saying we’re going toe thank you. And if you would like to, you can pass on our message of things to your, you know, to the donors, but you’re kind of still putting them in the position as the leader instead of the organization. Yeah, yeah, they’re they’re in the lead. I mean, there, there. Yes. It’s there it’s there community that they were fund-raising from so, um, yeah, you wantto elevate them ? Absolutely, uh, that’s, my son and i think it’s also important. I mean, when we think about this, any kind of fund-raising campaign as list building and what that means for future cultivation, whether more donations, bigger donations or other actions, you know, kind of other ladders of engagement. I think there are a lot of instances in fund-raising jean situations where the people who feel kind of fired-up and are supporting that effort are doing it in the way that’s not visible to the organization, at least from a like database perspective, you know, they’re not signing up on the organization’s website. They’re not donating to the organization through a donation form that the organization has access to, so they’re not coming on to the list, but these are people who are fired-up and finding ways against through those leaders who are kind of calling their community action, too continue giving them more news, continue giving them updates even after the maybe donation phase of it is over, but not lose contact with those people and continue to go back to them to say, hey, you know, we got a million dollars, which is not unheard of in some recent examples of fund-raising, you know, we got a million dollars in a week it’s been a month here, the eighteen long years that we’ve hired, we just wanted to let you know, you know, or here’s work that’s happening because of this so that they continue to be in a place where there almost spokespeople for for that action now, and they are saying, hey, i just got this word from the organization, this has been the impact of what we did, and, you know, they get to be the ones sharing that news because you don’t have a way to connect with other people, so at least make sure you don’t lose contact with those that you d’oh, we got to take a ah last break. Text to give, you’ll get more revenue because they make e-giving easy for your donors. If your donor’s consent a text, they could make a donation. We’re talking about that right now, it’s, part of your infrastructure, it’s simple, affordable, secure plus the ceo chadband oid very smart guy he spent set up a smart company um, it’s easy to get the info text npr for non-profit radio to four, four four nine nine nine npr to four, four, four, nine nine nine we’ve got several more minutes for fund-raising well, i’m very glad of within the sample ward would it was one thing i wanted to bring up is a question that has been brought up here at staff when we’re having conversations about this world of fund-raising jane and that is that you can’t anticipate when it’s gonna happen because of the news of the death everyday tension between, you know, you don’t really know what’s gonna happen in the world every day in advance. And what does that mean, given that it’s september right now, when people are probably have already done or at least starting to do now their end of year campaign planning ? So what ? Does it mean if you were, you know, done months of planning all this work ? You’ve launched your end of your campaign ? It’s ? You know, november, december, you’re running this end of your campaign. Something happens in the news. It’s that moment, you know, it’s okay, at least in my opinion, open tio what you may think, tony, but, you know, it’s okay to me, if that means your end of your campaign comes in way under goal and you stop tweeting about it because it may be more important to focus on this other angle where your community is fired-up in a different way, then continuing to almost compete with your community’s interests on, and i think that can be hard in the moment to say, oh, my gosh, we did all this work. We have all these goals and expectations are bored, you know, wants to do x y and z, and now we’re not gonna send this, you know, email out or something, but depending on, of course, you’re going to have to gauge what the community’s responses and all of that. But it may mean that you do let go of that end of your campaign. And that has to be okay. Maybe there’s a way to combine the two so that you know, so yeah. I mean, i definitely think it matters what the universe is, what the community is trying to campaign around. I think you could definitely, especially for your organization willing to do it. I have it in real time and make that end of your campaign talking points aligned with the communities, talking points, you know, if it’s not a huge departure from what you needed, what you needed to say anyway, that’s yeah, i agree. I mean, i would i would try toe message it so that you can you can take advantage of the the outrage. And and as you’re saying, you know, message it into your end of year, you know, it’s that it’s a tough one, because, i mean, i know a lot of listeners have small organizations with, like, one, two, three, staff people and, you know, end of year is like, you know, way may not make payroll if if we don’t do a certain amount in the in the fourth quarter or a lot, a lot of times, you know, like the month of december um, so it’s it’s hard, you know, you gotta yeah, i don’t think that you know, on the first tweet from a community member, you know, manage, stan, you’re not doing now, you’re doing it lightly, but i’m just, you know, i’m trying to balance the i’m trying to balance, you know, what’s not competing with your community, what your communities anger is and what they’re talking about. Versace, versace, you’re own your own messaging for the biggest campaign of your year. Um, i’m trying out for a lot of organizations that have a diverse fund-raising kind of palate with maybe online fund-raising and end of your fund-raising and major gift that it is just filters into maybe how you balance or prioritize amongst that grid, like maybe you say, okay, well, our online fund-raising focus will be supporting these community members who are tryingto lead some campaigns and, you know, are offline is just going to focus on our major donors, and they it might be an opportunity that they feel more compelled because now they see other people, you know, are coming coming to support the same organization that may be a lower financial level, but it still means something, so i think it’s really, about how it plays into the mix. Dahna yeah, yeah, i agree. I’m just considering the balance on a zai know how critical certain campaigns, whether it’s fourth quarter or not, you can be teo teo, people in to those organizations that are small, like i said, you know, one, two, three before employees, you know, i worry about making payroll and making, making rent payments that can that can keep you up at night, you know, you know, um, okay, we still got a couple minutes left. About two minutes or so left before we let you go. What else ? What else should we be talking about for two minutes ? Well, you know, i would be curious outside of on ly fund raging the ways that organizations are also using the news for, i don’t know howto turn raging into the end of other words, but, you know, these air really important moments for organizations for what we were talking about before, with this building and ad ad advil raging, i really committed to making raging part of the word, but, you know, finding ways where probably a little bit more on the fly, which is always hard for organizations, whether they’re bigger, small but finding ways to say, ok, this thing was said, here’s, how we feel about it, you know, do you stand with us something that doesn’t have to have any material outcome from it ? You’re now not, you know, producing an event or launching a program because you’ve said something but ways to get your community feeling like oppcoll they are with you, they know where you stand, you are getting that information back from them to be able to maybe segment your list really dynamically to say, wow, all of these people responded to this news item this day and, you know, these people didn’t that’s another wayto plan for cultivation later. So i think even if your community isn’t necessarily starting fund-raising campaigns for you or you’re not starting fund-raising campaigns in response to the news, you can still be using things that happen, whether they’re local or regional, are at a federal level, help you get more information about who your supporters are, what they care about, how they, how they came to sign up for you so that you can again better reach out to them. But think about your list before you start sending out fund-raising messages later. Yeah, it’s, not it’s, not all about fund-raising wait, we’re gonna leave it there and you say the word you’ll find her at amy rs ward and just follow her for god’s sake. You see all this wisdom ? Get it on twitter at amy or it’s war and also amy sample word dot org’s. Thank you so much, amy. Thanks, tony, my publisher. Next week, jean takagi returns with his take on donor advised funds if you missed any part. Of today’s show, i beseech you, find it on tony martignetti dot com, responsive by pursuing online tools for small and midsize non-profits, data driven and technology enabled. Tony dahna slash pursuant capital p when you see piela is guiding you beyond the numbers. Regular cps dot com by telus, credit card and payment processing, your passive revenue stream, tony dahna slash tony tello’s and by text to give mobile donations made easy text npr too for for for nine, nine, nine. Our creative producers claire meyerhoff. Sam liebowitz is the line producer. Shows social media is by susan chavez. Mark silverman is our web guy, and this music is by scott stein. You with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and degree. You’re listening to the talking, alternate network, waiting to get in. Nothing. Cubine hi, are you interested in blockchain technologies and cryptocurrencies ? Then tune in here on talk radio. Got n y c with me, david every friday, eleven a, m twelve p, m eastern time. As we answer your questions and interview, great guests live on internet radio on building the blockchain where you can catch the blockchain revolution. You’re listening to the talking alternative net. Are you stuck in a rut ? Negative thoughts, feelings and conversations got you down. Hi, i’m nor in something potentially ater tune in every tuesday at nine to ten p m eastern time and listen for new ideas on my show. Yawned potential. 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Um, sam liebowitz, your conscious consultant, and on my show, that conscious consultant, our awakening humanity, we will touch upon all these topics and more. Listen, live at our new time on thursdays at twelve noon eastern time. That’s, the conscious consultant, our awakening humanity, thursday’s twelve, noon on talk radio dot. You’re listening to the talking alternative network. Duitz

Nonprofit Radio for August 24, 2018: Your Website Redesign & Overmarketing

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Oren Levine, Lisa Ghisolf, & Emily Patterson: Your Website Redesign
It’s your step-by-step guide to a website makeover. Let’s include gaining stakeholder support, managing contractors and using data to drive better engagement. Our panel from the Nonprofit Technology Conference is Oren Levine with International Center for Journalists; Lisa Ghisolf with GizmoCreative Factory; and Emily Patterson, founder of BeeMeasure.

 

 

Amy Sample Ward: Overmarketing
Amy Sample WardIt drives Amy Sample Ward bananas. Let’s talk through her issues and preventative measures. She’s our social media contributor and the CEO of NTEN, Nonprofit Technology Network.

 

 

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Oh, hi, hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent on your aptly named host. Oh, i’m glad you’re with me. I’d be thrown into a habit ood if you told me the dull idea that you missed today’s, show your website redesign it’s your step by step guide to a web site makeover let’s include gaining stakeholder support, managing contractors and using data to drive better engagement. Our panel from the non-profit technology conference is orin levine with international centre for journalists. Lisa gets off with gizmo creative factory and emily paterson, founder of be measure and over marketing it drives amy sample ward bananas let’s talk through her issues she’s, a social media contributor and the ceo of n ten non-profit technology network i told you to, i’m wagging my finger, responsive by pursuing full service fund-raising data driven and technology enabled tony dahna slash pursuing capital p well, you see piela is guiding you beyond the numbers. Weather cps dot com bye tello’s durney credit card processing into your passive revenue stream. Tony dahna slash tony tello’s on by text to give amglobal donations made easy text npr to four, four, four, nine, nine, nine here is your website, redesigned from non-profit technology conference. Welcome to tony martignetti non-profit radio coverage of eighteen ntcdinosaur non-profit technology conference. We’re hosted by the non-profit technology network, coming to you from new orleans in the convention center. This interview, like all our eighteen ntcdinosaur views, is sponsored by network for good, easy to use donor-centric software for non-profits, i guess now are orin levine, lisa gets off and emily patterson, or in his director of innovation at the international centre for journalists. Lisa is founder and creative director at gizmo creative factory, and emily patterson is founder. Be measured that’s b e like the insect welcome buy-in. Your seminar topic is gourmet taste on a pizza budget. Tackling a website, we design for small non-profits, and i noticed that in your session description, use the word small three times. That’s perfect for non-profit radio because our twelve thousand listeners are in small and midsize non-profits. So i don’t have to admonish you or remind you even taylor, your comments too small and midsize or no, i don’t, because it’s, you’re right, it’s in your dna, it’s in the dna of your workshop topic, anyway, get carried away. Personal. Okay. What what are the challenges? Let’s, start down there with emily on the far end? What are the challenges with website redesign? Hyre? Definitely, i compare website redesigns, teo doing laundry, at least at my house. Okay, that it’s something where it feels like you put all this work into it, and then when you’re done well, there’s a whole new basket of laundry, and you need to start all over again. Yes, it’s, a project that it could take over here and then it’s. You know, another year passes by and it’s, time to start redesigning your website all over again, because technology and trends change so frequently, something you have constantly have to keep up with. What do you part of what you described way? Have you done your workshop yet, or it’s coming? No it’s tomorrow at one thirty and that’s a preparation for you? Okay, she’s like a batting range, putting, putting green. I don’t know too much. I don’t be doing sports analogies that that was a mistake i don’t anything about. I don’t know anything about either of those sports, football or tennis, so okay, what do you need? What do you need to have in place? Could we start with you? Lisa, can you could you adjust that one? What do you need to let in place? But think about before you embark on hiring someone to do it or doing it in house? What do you need to think about? You really have to think about weirder site is now and if it’s working for you and if you comptel, if it’s working for you, since we generally have analytics, but also are you getting the results that you want out of it? Are your constituents getting what they need out of it all of that kind of thing? And then it’s just improving upon what you have if its content or design usability, all of those things, okay? Or you want to add wear at the pre stage now, exactly. And this is in some ways where the small comes in, because one of things your back of your mind is, is what resource is do you have realistically to approach the project, which will probably be less resource is than you would love to have? Especially if you know you’re looking at other websites and say, oh, i’d love to have a website like name your large corporation here and because you’re not small non-profit you can’t. And in addition to the questions, lisa was passing one of the question, in fact, you need to ask is, you know, why do i have a website at all? You know, it’s really gets down to what am i doing? I’m murcott what’s the purpose why do i want people to visit me in the web but who’s coming to visit? What do i want them to do when they get there? And by being really careful about asking those questions that helps you match what you could do there to the limited budget you’re going toe? How do you overcome this stick of the orange? How do you overcome not knowing what could do? It is not your site is not doing it now, but it could, but but you don’t know. What it could do because you’re not already exploiting that. How do you feel that gap, that knowledge gap? Well, it’s ah, sort of a balance between what what it’s already doing, what it could do and what you wanted to do. And a lot of what we talked about in our own organization was trying to distill down of all of our laundry list or went backto the laundry analogy, a laundry list, emily’s basket wish list of all the things you wanted to do or could do or might do an ideal world. It’s really important to try to focus down on a few very, very critical things that you want the website to do. Focus your efforts there that both helps focus the minds of the people who are responsible for the website and then focusing your budget on a realistic set of goals you can achieve. So you might brainstorm and then and then and then focus exactly two realities. Okay, okay. See about something else you pledged to cover in your workshop. Hold your feet to the fire. Think about who to hire. Whether you need is who wants to take this one first? Whether. Whether you need expertise, we don’t necessarily have to go in line. One, two, three, three, two, one, which i don’t i don’t like that, but we can now for now anyway. There’s soup for now, but i’ll bring it up if we keep up with us whether whether you should a lot of small orcs probably do need help, right, then we’re gonna need some technical help. This website project definitely on dh speaking as a designer and developer, generally i come in when they don’t have those resource is on staff, or if those people are overwhelmed and speaking to lauren’s point, sometimes you can brainstorm with those people and find out exactly new things that you may not be aware of ways that you can integrate databases better, etcetera on improving communication. So, you know, so much of it is just what you’re re sources are and what you’re willing to put forth. So you’re often in the role of having tio make the expectations fit the budget. Yes, we can’t do that yet. I know you would love to, but if you want to do these other things that you said were playing top three priorities. And we can’t do this. You can’t have six priorities. Yeah, i’m a big believer in phase development, so if you could do it in six months, then we’ll do it in six months when it’s more feasible. Okay, how do you, uh, how do you message that reduction down, too of reality when it when you’re talking to the ceo executive director? Oh, gosh, i mean, i basically put it the exact same way that we can do this in six months. We can still make it happen with the budget that you have, but if you want to put more towards that, then of course, we could make plenty of things happening now, so okay, so bring it down. Arika money. Yes. Way to spread it out. You can have it, but it’s gonna take longer. Okay? In fact, one of the things we talked about in the session is sort of tricks. I learned i was emily start going out orders don’t get going out at one point, i want i want to head over to emily because she’s really the expert on how to manage to ceo seo, i’d better let her speak for that. I’m not going sequence. I don’t want you to continue, okay? My my one question is that one of the now now a great host, it’s time for a break, pursuing their newest paper is pursuing e-giving outlook it’s a roundup of all the fund-raising data that you need, they took the latest fund-raising reports boiled them down to the essentials into a concise content paper, plus there’s a video archive of the weapon, or that they did around this whole subject. It’s, an ensemble piece, paper and webinar both on the listener landing page. Tony dahna slash pursuant capital p for please now, back to your website redesign say something talk emily yeah, it was like they had a message to you, ceo message manage expectations about the top level uh, so i think one of the things that people don’t realize, especially at the top level around website redesigns is just yeah, how much, how much work and how much? And thus time and money is involved, and i think having teo yeah, message and set expectations around that is a big challenge buy-in vices that i’ve worked and now in a zoo independent consultant, my point of contact is typically, you know, you’re marketing director or your communications person who have, who handles all of communications and all of fund-raising so kind of a mid level person and being able to work with them to help them set expectations with there with their boss around the web website, because i think a lot of a lot of executive directors, you know, they’re a little bit detached from the project and, you know, they’re looking online, and they’re seeing all of this awesome stuff that other organizations or, you know, even for-profit companies are able to dio and they don’t realize, you know how much time and money needs to go into that. I’m going to pick up on on emily’s point, that becoming the position of being the non-profit that’s working with cos, you know, we were designing the web site, and one of the things we try to make sure of is we knew internally in our own organization who who is responsible to make the final decision so that, you know, family’s talking the communications director, she needs to know that when the communications director says we’re not going to do this, then hearst boss is not going to come down two weeks later and say, well, actually, we are let’s keep that anyway, because that’s, how you lied to basically blowing your budget and changing your plans. So it’s, very important as an organization is a nonprofit taking on the project to be clear in advance. Who are the decision makers? Who are the real stakeholders, who is going to make the decisions and who needs to stay out of the way? That’s perfect. So who should be let’s? Go to you family? Who should be part of this design team? I mean, i think having one clear a person who is ultimately one person is in charge. Yes, having been in the position where three people are making the decision, you know that doesn’t really work. So ultimately one person has to have the final say. So we are we are not doing this, but i think lots of people should be involved and be able to have their input because you will otherwise get in this situation. Where oranges years, months later i don’t know. How’d we get this? Yes or no? You roll that definitely derail your project. If all of a sudden you had someone pop up and say hey, what happened? Teo x y z i thought we were doing this, and then as a consultant to be the person who says, oh, sorry, that’s not in the budget, i think it’s so we need to think through in the beginning stages, who are the stakeholders? So but with the web, but at our website affects everybody. Lisa, how do we decide whose we can’t have too many people in the process? I already said that how do we decide who should be part of this process and who should be sidelined? A big part of that for me is design theory. Tio it’s basically starting off with talking to all of the people who are going to be using the site. So if it’s one person from the board, one person from the staff, one actual end user, et cetera, and they don’t necessarily have to be people who are involved in the decision making part of it. But fighting out how they actually use the site and how they would like to use the site and how it all fits into the overall organization makes a huge difference in the end result and how successful it is, okay or anything you want to add to this? Yeah. And that’s another reason why inside the organisation it helps to have somebody you can sort of manage some of those relationships internally in some ways be a bridge between the organization and the external party. I in some ways fulfill that role in my organization. I’m not responsible for the site, partially because i have experiences a web product manager, i’m ableto some ways mediate, i suppose, between some of the internal forces intentions and our external external vendors, and that makes life easier for them because they have fewer people to talk to, and we’re clear decision making it makes life easier for us and that we’re able to resolve some of our issues ideally before we start having to pay for it’s going to more detail on this, managing the contractors or contractor whatever that is doing the process. Emily, you’ve got something you want. I was going to say that i think having your communications director or someone at that level lead the project is a good call because they’re in a role where they khun both understand more closely, like the technical side of what we’ll need to go into this because they’re close enough. To the project, where they might be in a role where they’re updating the website. But then there also. Removed a little bit from it and more into the business side of things where they can understand the bigger picture and the business decisions and the important role that stakeholders play. Where i think if you put the website in the i t department and have that management come from that side, they might spend more time kind of focused on how is everything working exactly and ignore the business side of war on the into the code? Okay, okay, let’s, let’s talk more about managing the contract with doing this project for us out. How do you? How do you like to be managed? I don’t like to be managed, but well, essentially the biggest thing is always communication on both ends of it and setting expectations. Some people love to talk only via email, some are i need to get on the phone with you to make you understand this and it’s an inter generational thing, it’s just it’s. Everybody certainly has different feelings on that bye, setting up expectations of how often we’re going to talk, how we’re going to talk, how we’re going to be managing all of these assets, all of these things that makes things so much easier down the line, and you don’t have developers who disappear or gaps in knowledge where well, we have no idea where we’re hosted right now, which is a huge deal, because so many people don’t really know all their passwords and everything. So let’s, let’s move to something else that you were are going to cover tomorrow. Use of data, you said data tio dr better flew and better engagement. Who’s the everybody plays family, right? Emily, you’re got two thumbs pointing to you. Yes. Yeah. That’s. The data portion of it is really my specialty. Okay, so we’re going to talk a little bit about what the stakeholder they wrote to me in for the stakeholder section because i had had this other presentation that oren saw where it was about using data to kind of manage people’s personalities, but definitely needed to manage personnel. That was that was different. There was somewhere else. Yeah. Is that another? Another kind of interested? Okay, about how you can take the day that you collect and then use it. Tio appears the different sort of questions and issues that pop with your different stakeholders, but definitely before you embark on your redesigned some suggestions about, you know what sorts of data people should look at, a lot of it depends on what sorts of issues pop up with your various people who are involved. I really kind of feel like there’s kind of three basic types of issues that it will happen, you know, there’s the sort of person who doesn’t you might have it from your executive director or from another person, your organization, they don’t necessarily want to spend any money, so helping to make the case that we need to make this investment and we need to invest in better technology, you can use your your google analytics user testing surveys a variety of different things to get a good picture of what’s going on with your audience because who’s using your website is not necessarily reflecting the needs of the person using your website isn’t reflecting. You know the needs of the people in your audience, they’re not in your office, they’re not the same. Okay, what else about data? I’m so you also get the person who is has all the fun ideas, maybe, you know, reads a lot of things. Online about the latest trends, and we need to have this widget and that widget and helping them get a good perspective on, you know, what’s really going on with our users where we really having problems with our site right now that definitely need to be fixed in the in the redesign, you can use google analytics things like back-up they have a funnel feature to see you. Nowhere in your process is people you’re losing people dropping out, leaving your side, and then i love surveys and user testing as a way to hear from riel people how frustrating it is for them to use certain functions on your website. So who would you send those surveys to? Is that that cut across all your constituents metoo donors, board members, people who are engaged, engaged with your programs, receiving your service is all those people get survey like that? It depends. I’ve done ones on the website, which i think are nice. Google has ah, very low cost pop up sort of survey you may have seen them before that you can answer a couple questions, and then there’s typically kind of an open end response, which is a great source for people’s france. Ok, things are kind of questions. Do we ask? You can certainly ask about user rolls if you want. If it’s important for you and your your website to understand who’s used what constituency you would word it this way, but what constituency they fit into. We’re delivering services, etcetera. Okay. What? What else do you want to find out? That’s? Fine, but you could totally keep it super simple. And just as something like, you know, what brings you to the site today? Are you satisfied with your experience? If not, you know what recommendations do you have for us? Those three questions? I think we’ll get you a good picture of what’s going on. I mean, i’ve had guests on who say the best survey is, like, five fewer questions. Oh, yeah, definitely. Okay, so short is not problematic. It all it’s preferred? Yeah, especially if you you know, you’re kind of you’re popping up at them. They’re coming to your sight because they’re trying to do something else. So you want to keep the survey short because you’re kind of interrupting their experience? What else can wait? Talk about around this? You’re going, you’re going to feel ninety minutes tomorrow. Well, let me add another more point about data again. I’m coming at this from persuaded emily. So i thought the data when emily stop, okay or you can talk about data. Whenever we took a breath, i thought that was the end of the day that i could talk for days about data e talking about okay, just the one small point i wanted to make again back to managing expectations, it’s away to also manage expectations your stakeholders had about people who are wedded to. We’ve always had this section on the website i love this information is valuable and it’s useful to be able to go to analytic state and say twenty, people visited this page in the last five years. We don’t need it. Okay? Spell, myth it’s also a legacy pages that people are tied to strongly, but nobody else cares it’s also testing out processes to like, how long does it take someone to actually make a donation or to find the volunteer form or something like that? Does it take to long for them to get there and they get tired of it? And they just leave, or does the executive director have an idea that they love this particular feature, but no one’s clicking on it or they wantto accident actually everyone’s clicking on it. And we don’t know that unless we actually get true user data, so it helps it. A lot of scenarios are based in reality. You know, the numbers no like yeah. All right. Uh, okay, so we still have you just took it five or six minutes together. What else can we talk about on this topic website? Redesigned. You promised a step by step guide. We missed any step. Well, there’s, plenty of stuff. Cemetery. Alright, so name some names, something we haven’t talked about it content auditing of your current site. So actually, i’m going to cut you off there, like three or four sessions ago, we talked about content, name another one and another step way of linking on it that we haven’t talked a lot of sessions, police about post launch care and the whole yeah, because to me kind of the laundry analogy to but to me, a website is a living, breathing thing. And just because you’re done with it, because it launched does not mean that it is done. You need to keep feeding that for google to pay attention to and for your users to pay attention to. You also need to be aware of the ongoing costs of maintaining the site and keeping it secure. Ilsen and already you have a laundry. Now you wanna bring laundry and maybe a lot of what you want. I’m thinking more about sort of laundry all of a sudden, you know, chris created out of no where in your hamper, because what happens is part of the consequence. If you’ve been really successful, i think in managing expectations and limiting the scope of your redesign and coming up with a very clean site, that means there are going to be items that fell off the must have list that are now on the might have list or nice to have list, but after launch that’s an opportunity to sort of incrementally add in some of the things you may have wanted to do earlier as budget becomes available. That’s part of what lisa was saying about it’s, an ongoing project not only maintenance but ongoing improvement i remember, but i used to work at a large non-profit before people with sort of a background in your television program, you would say that keep iooking cleanse the website done, and i think least i mentioned at the beginning of our talk it’s never done that’s an ongoing lisa, do you see? Oh, our emily also commonalities around things that people want but don’t really need or, you know, durney generalities about things that they say is a top priority, but really it’s, not any any generalizations you could make around that. How about home paint sliders? I was just thinking that way, but everybody loves big sliders, right? No one clicks on them. They really don’t know. They don’t stop it to go back. So many guys attract many home page sliders. Yes, they get teo slide too, i think. Yeah, they and then they go to what they really want. Okay, i think people, maybe this is at least as different impressions. But i think there’s just too much emphasis and too many politics around the home page and what goes on on the home page because most sites people are coming in sideways, you get a lot of people coming in. From search, especially if your sight is well designed and has, you know, all the ceo best practices. People will come in to your bog post or to your content pages, and they’ll never see your home page. And so in projects i’ve been involved with, the home page gets very political and can stall things. Okay, that’s, old thinking that everybody’s coming directly to our our main, our main domain. And everybody wants a piece of it. Yes, there’s a lot of fighting about. Okay, so you are generalizing about okay, george, as i was going to bring this up before, but yeah. There’s a lot of oh, you know, my department needs to go on the home page. This is very important. Very important to this organization. All right, all right. What else could we were going to flush out? A little bit more? Got another couple minutes left. What one thing is, i was going to advise i came up with a bunch of sort of tips and tricks. If you’re inside the organizations that have ways too, to keep your stakeholders, i was going to use the word under control. But that’s a bit of a loaded term, but back to the prioritization, you know, prioritization is really critical, you know, making those choices about what you want to do and there’s been lots of cases in several projects i’ve worked on when you know your stakeholders might have a long list of things they want to do. And as somebody who’s running a project it’s really important to learn how to say pick one really focuses the mind i sway for, you’re not going to need that. That sort of thing to really help helps sort of focus the issue. Everybody gets one right, you could. You could name as many as you like, but you’re gonna get one priority. Okay, okay, yeah buy-in talking to clients. I used to say to people, you know, we can do this, you know, or we could do this and that response, wass, what can we do both. So i have learned to rephrase it and say, here are three options, pick one, okay. We asked what you, uh so what do you love about the work that you do? You know, organizations i work within cos they’re so wide ranging that it always amazes me what you can learn, what you can pick up and all of the commonalities of them too, you know, there there’s so many things that they’re all trying to get across, even if they’re a tiny little organization. So it’s, um, and making a difference with it with the actual and product from what they can about you are what you love about this work. I think what’s really interesting about the work is one year’s going setting off on a website redesign you think you’re doing a technology project, and it almost inevitably ends up being a management project because i think we’ve alluded to it before that the company’s your organization’s website is really related to how it’s organised how the organization works and you end up sometimes having more conversations about how the organization works and how we’re running on what our strategies then, about technology, about the actual some introspection. Okay, emily, i’m gonna give you ten or fifteen seconds. What do you like? What you love about this work your work about the work that i d’oh. I mean, i like that it’s always changing. I specialize in data stuff and it’s a field that’s constantly evolving. So i like that aspect of being able teo, keep up on it and always be just like our websites. Yeah, conley evolving. Always changing. Never finished. All right, they’re orin levine, director of innovation at the international centre for journalists. Lisa lisa it’s. A guess off. Yeah. Sounder and creative. Director of gizmo creative factory and emily paterson, founder of be measured. Thanks so much for being with us. I think this interview like all of them here it eighteen ntc sponsored by network for good, easy to use dorner management and fund-raising software for non-profits. Thanks so much for being with non-profit video coverage of the twenty eighteen non-profit technology conference. We need to take a break. Wagner. Cps for pete’s sake, talk to you. Eat huge tomb. You know the man. You heard him on our four hundred show. Did he sound high pressure to you? Of course not. He sounded like the gentleman that he is gentlemanly and professional. Check out the farm of course. Got to do your due diligence. Do your research weinger cps dot com then pick up the phone. Talk to you, wagner, cpas dot com then moved to real life now tony steak too it’s finger wagging time. I want you to plan ahead so that you make time don’t just look for it try to find it. You make time for yourself yourself over labor day weekend time alone, its restorative you heard last week steve rio talk about thie the benefits throughout your day of of mindfulness and presence, and even maybe ah meditation for a couple of minutes. I mean, they do virtual meditations of bright webb, he said, every day for five minutes, take time for yourself. Make time for yourself over labor day weekend, even if even if part of it is a nap. It’s restorative, you’re in e-giving profession you give you give, you have to be a little selfish and take make that time for yourself wagging my finger and there’s a little bit more on that in the video at tony martignetti dot com what a pleasure to have amy sample ward back. She is our social media contributor. Ceo of intend the non-profit technology network her most recent court third book, social change, anytime everywhere about online multi-channel engagement she’s at amy, sample board, dot or ge and at amy rs ward. Welcome back, amy. I think having me back, it’s always a pleasure. You’re always you’re always welcome back. This shouldn’t be a surprise. Should be a surprise to you. We always work well, i hope that you’ll let me know if i get cut from the roster will stop taking your calls. Know that we’ll have to wait on the phone. I’ll call in with a different say. I have a question to make up a different name. All right. Um, we’re talking about over marketing over marketing. This is a, uh, a bothersome thing for you. Yeah, yeah. I mean, i think it’s probably bothersome to everyone. That’s. Why it’s not successful? Yeah, it’s. In the long run, it annoys people and they turn off. Okay, i think that’s true. You know, maybe we’ll look att cem symptoms of over marketing so that you can do some self assessment. I think it’s it’s, probably one of these things is much easier to see in other people which may be coming totally right. I think it’s definitely hard to self diagnose your organization as an over marketer and instead very easy to look at other communications, other websites, what have you and feel like? Oh my gosh. You know and just to be clear, when i say over market and maybe this is a point of clarification between the two of us, i am curious how you define it. But for me, over marketing is when you market everything equally instead of choosing as an organization what your priorities are. Okay, so it seems very scattershot the marketing then from that those kinds of organizations very scattershot, everything is equally urgent. Everything is equal, equally impactful. Everything is, you know equally the thing that you want people to do right, then yeah. Okay, interesting might might my sense of it is it’s it’s i’m more looking at the frequency you know, if i get too many emails too many if i see your twitter you know, blowing up my twitter stream you know, i see i see too much from you it’s it’s too much it well in however, you define the time but e i’m seeing too much, um, well, and i think that that frequency piece could is, you know, one of the ways that over marketing manifest, because you could also say that it, um, you know, separate from frequency, it could just be type it could be that you are just like your web site is, you can’t even navigate it because every single thing has to have its own space on your home page that’s the call to action and whatever, you know, there’s different ways that it might manifest, but frequency certainly is a big one. Ok? And christie’s bleed over. I mean, you know, if your if your website has everything is an equally high priority, then that’s the trouble you were, you know, that’s, the trouble that you’re that bothers you the most is that every everything is urgent going on and everything has a page, every page is called action. You know, his first came to me as an idea because someone sent me an email with i printed it. It’s literally the the email signature is a half a page and i did not printed in eighteen point five i put it in twelve point fund. A very reasonable size. I’m this person’s email signature is a half takes up a half a page, right? I’m sure that the emails they’re sending two people are, you know, a very reasonable, like hi, tony, and then a couple sentences and thanks so much. And yet their signature is three times that. Yeah, yeah. Or more. It’s, you know, there’s itt’s. Well, i gave it away. It’s a he you know, it’s it’s it’s filled up with i mean there’s like zoho linked in you are el there’s a well there’s there’s web sites. There’s a you are elves, but then they’re not linked. And then separately there’s www the length number one w w was like number two and number three and there’s the mailing address and there’s. Ah, fax number off a twenty eighteen a fax number on then there’s and then there’s some congratulate, you know, self promotion stuff about anniversaries. How long he’s been in different lines of business and it’s it’s a half a page. So that’s what? Put this on my radar? You know, i guess i’ve subconsciously i’ve probably been thinking noticed it certainly, but tio got into my consciousness and i asked you about it and you said, whoa drives me crazy. So so here we are here we are. I’m just commiserating in the things that drives, but it’s for a good purpose, we’re helping where i’m not complained, my larry david, i’m not i’m not complaining, i’m helping, but, you know, what’s so interesting to me about that, like, the starting place where this conversation is that so many organizations, i don’t think, ever think about the signature line of there down both from the perspective that that, uh, i mean, that’s, you know, hundreds if you count all of your different staff, hundreds of messages a day to community members that could be reinforcing your organization’s brand or voice or mission having a standard, you know, signature block for everyone in your staff that, you know, great, everybody has the right information there, we probably don’t need to list our fax machine, you know, for all of those things because i see so many times where you know, one person, one organization writes at one way another person you can’t they don’t have a signature block, all you see is like, thanks, amy and me, but who? Are you, you know, co-branded spectrum that’s a missed place for just reinforcing the brand of the organization, but so few organizations know that you’re their signature block is kind of a passive called toe action space. Um, and at intend, we test that and we have a we use our goal for non-profits account, and that allows us if anyone listening uses the google suite for your organizations, you have, you know, females, you know, you could just administer as an organization what everyone’s you could add, like a call to action at the bottom of of the signature, and you don’t have to worry that some staff forgot to put it in, like, you could just administer that, and it is immediately in place for all of your emails, and we change that regularly, but we also track that and, you know, there are people that click on that signature link where we’re promoting that and you see and actually click through and register. So it is a place to call people to action. It is not necessarily a place to successfully call them toe action with eighteen different things that you’re saying, you know, it needs to just be one and have it be something that’s actually relevant to why you’re emailing people vs maybe, you know, links all of these different awards and promotions. You actually test different signatures. Yeah. Okay. Okay. Eminently doable. Eminently testable. You know us, we test everything. Okay. That’s, you technology network? Yes. Bonem all right. So let’s, let’s encourage some self assessment. We just have about a minute or so before before taking the first break. Um, i thought of i thought of some symptoms that you might that that that maybe hitting you in the face if you’re if your engagement numbers are declining, if you’re if you’re of actual follower numbers or connections, if that’s, you know, if people are dropping off that way, so i thought of either one of those, you know, people might still be following you, but they’re not engaging that’s, that’s bad or they might just stop following you or being connected. No thing can in fact, tonight, adam a nuance to those numbers. Certainly it’s healthy to have people stop following you on twitter or toe unsubscribes miree male because it means people are reading it and it no longer, you know the priority in their life, it’s not the topic that they care about it’s. Fine, you don’t need to feel bad of someone on subscribe to the newsletter but that’s the point you’re making tony is that if you are getting in ten people unsubscribes sections one new person subscribing then your ratio is a little off you want tohave, you know more people continuing to subscribe. Then you have a fall back off. Thank you for refining my point. Thank you. I mean, i mean that generally we gotta take a break. Take a break. Tell us enough with the talis moughniyah. Lt’s you’ve heard them. You’ve heard them from charities that referred companies for credit card processing and, of course, those charities air getting that revenue each month that long tail you’ve heard the talis moughniyah, lt’s from companies who are using tello’s for credit card processing. I bet you could use more revenue. Tell us long stream of revenue. You know how this works? You refer cos they take on tell owes you the non-profit get fifty percent of the revenue from those fees. Watch the video at tony dot m a slash tony. Tell us now. Back to amy sample board. Thank you for that indulgence. Yes. All right. So, indeed, big numbers, you know, that’s bad and unsustainable. You know, you’ve got your tenant followers a day and one new follower, your that’s that’s, not sustainable. Um, let’s. See, um, if you i thought you know how about reading your own stuff reading your own to spend a little time romping through your own, you know, your own twitter stream your own instagram, facebook, these things boring you your own website, have you read? Have you read the last a couple of weeks of content on your website? A few if you have something that’s regularly updated that that often does it bore you? I would say that’s a bad somebody i think what’s interesting about that suggestion and that so many people we’ll overlook is that we, of course i have read all of it listed it, right? So the idea that we would go back and look at it feels like some time wasted because, of course we wrote those tweets. Are we, you know, posted those pictures? Never, but the value in what you’re suggesting is not look at any of those. Single post it’s look your feed without looking at your whole timeline or whatever, right? Like, just look at for twitter, profile and all the content in order that’s been posted or your instagram profile or your website, because that’s where you can really start to see from your followers perspective or your community’s perspective. Whoa, you know, this is this is what it felt like, or this is what it sounded like. I think that’s something we don’t do often enough it’s organizations because we don’t feel like we need to, because we’ve already reviewed all that content when we posted it individually. Yeah, we wrote it ourselves see, this is this is why you’re an author, co author of two books, and i’ve never written a book because you you put a finer point on it. No, i’m the shallow guy, i got this idea and then you refine it, give it depth and meaning and eso like on the comic book writer, and you’re the you’re the writer of books that actually get published by, you know, by well known publishing companies. Yeah, but i haven’t even done one of those yet. Yeah, ok. Er and you just and i’ve been thinking about it, and you just heard it. And you you put you put, you add depth and, uh, greater meaning to it. So thank you. What a team. You know, good teamwork. Yeah, work. If i didn’t have this show, you could because, you know, i don’t think you need me to get started, but i need you to add the depth and the color enough beating myself up. Okay. Um, no. I’m having fun doing it. So what are you? Nobody. Nobody listens to this show anyway, so nobody here’s the nobody here is the self loathing. Oh, that’s not true. Thousands of people listening. Yes. Don’t remind everybody said you have more in your list in this moment. Don’t remind me more of my list more my list. What of these of these things? I have more. I have things on my list. I can add, um, i have one more staff complaints if the staff, if the staff is feeling that their content is you know, however, they describe stale o r, you know, repetitive. You want to pay a lot of attention to that because they’re the ones producing the content. So if staff or if you’re hearing from staff, i think that’s a bad sign, what do you what do you have totally eye? You know, now i feel obligated to add depth and color all of your suggestions, but the piece that i would add there is i feel like it’s, not just staff saying that it’s repetitive, but the conversations that you might over here amongst your staff that are kind of like a warning sign warning flag that you’re maybe doing over marketing is when people are saying, you know, i’m marketing this in someone else’s say, no, the postcards you know, went out yesterday for this someone else, eh? Zoho on twitter were saying that you have people, you know, you’re cross team isn’t talking about the same thing, then you’re probably doing, you know, equal parts promotion of five different things at once and that just naturally not going to be a successful your community members can’t take in five different request to do something that are different and actually do them all for you. Very bad sign if there’s conflicting messages across your across your team, i thought it was this i thought this was the priority, right? Okay, what else? What else do you have on your symptom symptom list? Well, i don’t have as many symptoms. I have a list that’s, more like things that you khun d’oh. Okay, um, yeah, okay, we could switch over there. I’m game for some guests. I would say you’re not a baby, we can talk about a few things underneath is i really liked the idea for organizations, you know, of course, we all know that we should have, like, a content calendar and marketing plan and all of these things. But the reality is i’m going toe just operate within reality that we don’t have those things or we have them and they’re not updated or or or whatever. So instead of saying, oh, just go finish off that editorial calendar that you should have instead of that recommendation, i’d say just pick a team. It could be every month it could be based on certain weeks that, you know, we’re leading up to events, whatever. And having a team i think, really helps people across the organization, you know, in whichever team there in know that they can still talk about their team. Or their program or their service. But do it in a way that still aligned and advancing whatever over our james focus organizationally needs to be the priority. So it maybe we can use in ten for an example. Course i could speak to that, so we might say, ok, this month’s needs to be focused on the ntc, but we still have membership campaigns that happened, we still have course promotions that need to happen, you know, where there’s still all this other work, but we don’t need to be saying register for the nbc become a member. Sign up for this course that’s happening next week, you know, apply for this program because that’s not going that’s, where we get into the half a page email signature, you know, someone said saint arthur, steam is auntie si lets people say culwell instead of just talking about membership, i’ll talk about how members engaged at the ntc instead of just talking about, of course, next week, i’ll say this course has a similar topic at the mtc, and this is a way for you to continue your learning. You know, it just gives people more oven umbrella that they can talk about their programs while still staying. Kind of on message. Okay, yeah. I can i can i can toss out one for recommendation, and that is to put yourself on your own lists, make sure that you are seeding yourself so that you’re seeing the feed, the posts, hearing the podcast, whatever it is the same way, same frequency as everybody else. Yeah, and then had a way to do that. It’s not just getting your own organizations emails, because to your point, there are lots of different channels were using in ten does this and i’ve talked to a number of our other organizations who do this, too, whether you use black, which is kind of an internal messaging tool, or you have an internet or whatever tool you’re using for kind of internal content and conversation. Most of those tools there’s probably a way where you can have your organization’s account, your twitter account, instagram show up in there and that way you have essentially, you know, one channel in slack or whatever you used that just is showing all of your tweets, so not only can you see when a tweet has gone out, but what it was about, and then you can very easily scroll through and say oh, my gosh, way! Look at what we have been saying or what we haven’t been saying or whatever on dh you don’t have to say, okay, now everyone on staff has to create a twitter account and go follow the organization and check it every day. You can just pull it into a central system so everyone can see it. I see. Excellent. Okay, okay. She’s, the co author times two. Amazing. All right, let’s, take another break. Okay, let me take a break text to give you’ll get more revenue because text to give makes e-giving easy for your donors. If your donors can send a text message, they could make a donation to u not only simple also affordable and secure the way to get more info and to claim your special listener offer you text npr two, four, four, four, nine nine nine couldn’t be any simpler. Npr. Four, four, four, nine, nine, nine we’ve got about six more minutes for over marketing with amy um, we run really medicine, okay? Please go ahead. So this suggestion is coming from a place where at and ten, we have definitely seen return on the work, but also in recognition that if you’re if you’re organization is suffering from over marketing, you’re already putting in the time to do a bunch of work so let’s just move that work to something else, and that is the idea of promo, okay, it’s, not just for your big annual fundraiser or, you know, once a year event for anything programs for things that are year round, even creating again, you’re already doing this work because you’re already over marketing, so instead of putting it all out as an organization, all the work you did to come up with those tweets or those block post or whatever put them into, you know, a a shared document or a wiki or google doc or whatever, and instead of sharing them on your own feed, share them with community members that can that are interested in that that maybe participate in that program before whatever that they want to be out in the community scene is talking about your work and promoting it and it’s still getting out there. People are still hearing about your programs, but you aren’t saying okay, well, our twitter feed today is going to have to cover all ten of these topics you say today we’re covering this topic, but we know that we’ve supported community members and they have access to these promo kits. Tio help us spread the word excellent using yes using your most dedicated constituents, friends, followers sort of a back channel way of getting them to help you promote board members boardmember could be idea for that, right? Okay, are for sure, all right, i’m going to get one out because i know you’re going to say it, i’m gonna get out first, okay? If you feel you’re over marketing on promoting your own work, share the work of others instead. So the obvious, you know, sharing on facebook, facebook shares, they’re so they’re so rare. Now facebook shares please share other people’s content obviously twitter, the re tweets on twitter or you go or spend that time going out and finding, you know, curating the content of others and sharing that because, you know, it’s relevant to your community. I know you’re going to say that yes, well and i think something to remember to when when you’re thinking about content and mixing it up so that it isn’t just you talking. About the thing that you want people to do over and over, another place where you could look to content in addition to sharing, of course, you know that i’m always going to say, share other people’s work and rise up the community is just as you are doing, too be the one that reminds your community that they can take a break, that they can have fun, that the world is really hard, it feels right now, and so much is going on, and we’re always asking our community to take action to support us, whether it’s fund-raising or advocacy or local actions. But maybe you are also building community and building trust with them by being the voice that says, you know, we hope that you take a saturday off and just be with your family or go to the zoo her, you know, go for a hike and and you aren’t always calling them toe action that you’re also treating them as full people that need to take a break and be healthy too. Yeah, that space space critical. We had steve rio on last week talking a lot about that he’s. Interesting do you know, do you know steve rio, bright webb? I don’t know. And i know i heard he’s, based in vancouver. Andi has twenty five employees. Maybe that includes contractors, but they’re all over north america. Very interesting. Okay. Um, they do. They have. They have virtual meditations. You probably heard me or not. Uh, not not mandatory optional, but they do a forty five minute virtual meditation every day a couple times a week. Sorry. Three times, three times a week? Um, yeah, i think yeah. Mindfulness, you know, presence. Oh, and, you know, there’s there’s research that shows that that that helps you be be more efficient in your in your workday. Um, every sample would really have, like, two minutes left. Um, you have another. You wantto recommend something else. If you feel you’re over marketing, do you have another recommendation? While the other piece that i was going to suggest is kind of the office that and that is just in case there are listeners who are, like, no, our problem is that we never marketed anything we never, you know, actually promote ourselves because it’s all you know, maybe they’re your web site is is just kind of content, because your programs or your round and you don’t feel like you have timely things, so if somehow you are on the opposite end of the conversation and feel like you need more help finding ways teo to market, i would say, just look through whether that’s, your social media accounts, your website, whatever and look for those empty spaces places that i think organizations could really take advantages putting in in their twitter bio or their instagram bio, or whatever that you know, a girl that shows up right there and the short kind of narrative box you have to write something, put what feels more like a timely kind of a call to action or reference a campaign that you’re running or whatever that is, and put a girl in there that doesn’t just go to your home page, same with your email signature. Look for those empty spaces where you can make it feel more timely instead of just the permanent kind of here’s our home page here’s, what we do here is our mission statement she’s amy sample ward she’s the author i’m not you’ll find her at, you’ll find her and amy sample ward. Dot or go! And also you should be following the woman for god’s sake, twitter is so much wisdom coming follow-up for god’s sake that’s the end of it just for pizza. Just follow at amy rs ward. Thank you, amy. Thank you, tony. My pleasure always next week. Maria semple returns with real estate for prospect research. If you missed any part of today’s show i deceit, you find it on tony martignetti dot com. We are sponsored by pursuant online tools for small and midsize non-profits data driven and technology enabled tony dahna slash pursuing wagner, cps, guiding you beyond the numbers wagner, cps dot com by telus credit card and payment processing your passive revenue stream tony dahna may slash tony tell us and by text to give mobile donations made easy text npr to four, four, four nine nine, nine a creative producers clam meyerhoff sam liebowitz is the line producer shows social media is by susan chavez. Mark silverman is our web guy and this music is by scott stein of brooklyn. You with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and be great. You’re listening to the talking alternative network to get you thinking. E-giving cubine you’re listening to the talking alternative network, are you stuck in a rut? Negative thoughts, feelings and conversations got you down? Hi, i’m nor in sometime, potentially, ater tune in every tuesday at nine to ten p m eastern time and listen for new ideas on my show. Yawned potential. Live life your way on talk radio dot n y c buy-in. Hey, all you crazy listeners looking to boost your business, why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Yeah. Are you into comics, movies and pop culture at large? What about music and tv, then you’re in for a treat. This is michael dole. Check your host on talking alternative dot com. I’ve been professionally writing comic books, screenplays and music articles from fifteen years. Catch my show secrets of the sire at its new prime time slot. Wednesdays, eight p m eastern time, and get the inside scoop on the pop culture universe you love to talk about. For more info, go to secrets of the sire dot com hyre. You’re listening to talking on turn their network at www. 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Nonprofit Radio for July 27, 2018: Nonprofit Radio’s 400th Show!

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Claire Meyerhoff, Scott Stein, Gene Takagi, Maria Semple, Amy Sample Ward, Trent Ricker & Yigit Uctum: Nonprofit Radio’s 400th Show!
Claire Meyerhoff from The PG Agency returns to co-host & Scott Stein, composer of our theme song, is back with live music. We’ve got giveaways from our Anniversary Show Sponsor Cura Coffee, and call-ins from contributors Gene Takagi, Maria Semple & Amy Sample Ward, along with sponsors Pursuant & Wegner CPAs. It’s tons of fun for Nonprofit Radio’s 8th anniversary!

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Duitz ah, hello and welcome to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent it’s our four hundred show. You recognize it from that live music it’s our quarter centenary show. Eighth anniversary we have to listeners of the week charlie mcelveen he e mailed me. I’m a longtime listener and enough for-profit consultant i refer folks to your podcast frequently and quote oh, charlie, i like that very much. Thank you and daniel maori she tweeted, check out twenty martignetti for the roll up your sleeves work of keeping non-profits going. His four hundredth podcast is tomorrow. Danielle, thank you very much. I read that i got goose bumps. Charlie and danielle, thank you so much for supporting non-profit radio. Congratulations on being our four hundredth show. Listeners of the week. Oh, i’m glad you’re with me. I’d suffer the embarrassment of octa phobia if you told me you missed today’s show our eighth anniversary, we’ve got claire meyerhoff, our creative director and president of the plan giving agency the pg agency she’s here to co host. And we got scott stein, composer of our theme song he’s, back with his mobile eighty eight and live music. We’ve got giveaways for anna from our anniversary show sponsor that’s cura coffee, year after year. Very loyal cura and lots of calls coming got listener stories of how you got into non-profit work thank you so much for all the stories you’ll be. I’ll be reading them. They’ll all be part of our eighth anniversary show. It’s tons of fun fur non-profit medios four hundred show, eighth anniversary tony stayed too. It’ll be live listen love podcast pleasantries and affiliate affections responsive by pursuing full service fund-raising data driven and technology enabled tony dahna slash pursuant by regular cps, guiding you beyond the numbers wagner, cps dot com and by tell us turning credit card processing into your passive revenue stream. Tony dahna slash tony tellers let me welcome claire meyerhoff. Hi, great to see you. Great to see you two. So nice to be in our new studio owner in new york city, it’s only the second show, second window in the new studio, lovett high ceilings, more light, nice and bright. Thanks for being here. Thank you for having making trip. Let’s. Say a little scotty stein. Scott stein. Hey, hey. Hello. Hey, dahna composer of our theme song, uh, chief red wine, but she’ll be performing as well as another song for us. Yes, i well, something off the most recent album, yes is well, alright. Cool. Yeah. Hyre having me it’s always a pleasure, scott. Absolutely. Absolutely. You’re part of the show. Um, clamor half what say you what’s going on with you in the pg agency? Well, all kinds of things helping non-profits big and small with their planned e-giving marketing efforts. Aren’t you an altruistic person? Yes. And i’m going to be an ignite a speaker at the charitable plane. Give unconference in october in vegas and thie ignite speakers are are some select speakers who get five minutes and twenty slides and it’s a really strict format. So you can’t go over five minutes and you take over twenty slides. So you’re putting the place on fire. I’m gonna put on fire and there’s this one where the slides go in a rapid like everything. I think so. Yes, exactly. You when you’re ready or not. The slide right answer, right. So i’m doing in five minutes and twenty slides. I’m doing twenty do’s and don’ts for creating donor-centric marketing efforts don’t profiles for your play e-giving marking do’s and don’ts so, like i do start way ahead of time don’t leave it to the last minute to get the donor that you want to feature because some people think, oh, i have this donor, they’ll do it and i can do it in a week. No, you should start six months ahead of time, okay, tow line up your daughter so and if you want to get the other nineteen or the other nineteen didn’t know he was claire in las vegas and you think it’s too terrible give planning conference. No, i’m not, but i know it’s cg ap terrible gift you know that’s that’s tell gift annuities the transfer conference for still dropping planning weight. I took a picture of it. I haven’t. Um i have my keep talking about to tell you what it is in a second. All right? Because i took a screenshot earlier so that i know exactly what it is. And it is the c g p conference. National association of charitable gift planners, which is the awesome, fabulous organisation. And together we’ll get school. October seventeen to nineteen. Let’s. See, we got anybody on the phone? No. Okay. Well, then, uh, scottie, you don’t know what’s going on with scott stein? Uh, well, i’m staying busy and just, you know, living the life of a professional musician here in new york. It’s my eleventh year here in new york. Right now, i’m doing. I’ve got a couple projects going. I just took over as the music director for a show that is running off broadway called wicked frozen it’s it’s kind of what it sounds like it is a mash up of the two blockbusters, and it makes fun of them. It’s very, very funny. It runs sunday nights through labor day at st lukes theater on west forty sixth street. And i have a monthly songwriter siri’s now in brooklyn, which is happening this thursday at bar chord out. Did ms park s o this thursday at nine p? M okay, i should be a lot of funds. Grayce, right? Yeah, we’ll chat again. We got we got telethon klain on the phone. Tell us shake on you with us. Hey, hey, hey, i’m here. I know you are, tony. Hello, she’s. The vice president of marketing. At pursuing on dh pursuing has little sponsorship announcement don’t you? For us, we dio we have got our latest pursuing e-giving outlook ready for your eyes and your ears? No. Even before that, i meant that you were going to renew your sponsorship of non-profit radio. Yes, you are. You’re welcome. Hey, thank you. We won’t partnering with you and we are really honored to to do so. We are all working for the good of small and midsize non-profits big non-profit ideas for the other ninety five percent. We’re all working on it. Ok, so tell me about the thiss pursuing e-giving outlook. Yeah, yeah, i jumped the gun. I gave away the goodies. Uh, front e-giving outlook is a report that we deal with. This is our third year in a row did to do this where we really take a bunch of the major industry trends in our sector. We look at the giving us a report. We look at target analytics donor-centric index. We look at the end, men are online sexual support, and we kind of digest those into one white paper that we put together with our insight from various fundraisers and marketers. Here on the scene. Cool. So it’s a it’s a roundup that’s around up there, claire. So, yeah. So, taylor, what would you say is the most surprising thing that you that you learned is you put together the white paper? I mean, it’s interesting to see, just like the magnitude of giving, you know, and it’s a four hundred ten billion dollar industry. I think that that’s just astounding. Um, one thing i think is an interesting thing to call out izz the growth in individual e-giving continues sort of surpassed growth and other areas when looking at e-giving by foundations, corporations uh, requesting like that all of it is growing, but individual were only makes up seventy percent of the land of the living landscape. And, um, i think that’s interesting to know that that’s the one that still continues to grow with the fastest pace. I also would say that the trends and online and mobile e-giving we’re starting to see that you know, traffic here once fifty percent of coming from mobile and hard about what you need to be thinking about global should have been yeah, you should have been for years now, so in addition to the paper, there’s, also a webinar that people could watch right, even though webinars passed, they can get the archive on the landing page, right? Yeah, okay, and that is that page for you to get the pursuing e-giving outlook, the paper, and also to watch the webinar is tony dahna slash pursuing capital, p capital p, for pursuing and please. Okay, taylor, i want to thank you very much. Hey, thank you, thank you. Having me on. Thank you, thank you, thank you, and thank you again for your support of non-profit radio. Love you. Yeah, of course. All right, speculator. Okay, um, i brought a little history along. Claire. Come my love for you. Yes, history i love brought the you helped me devise these show sheets, which i’ve, you know, tweets a little bit over the years. But you gave me the basic format years ago, eight years ago, to be exact labbate started twenty ten started this gig and that’s a lot of things. And your first show, it was july twenty third, two thousand ten, and that was that was shown over two. You were only a second. Showed you on the second show you believe? That’s great. I’m not upset that you weren’t on showed over one. Well, i i think i helped you sort of get show number one together, and so i feel definitely a part of show number one, and i’m honored to be i think we are number two. You are. You wouldn’t come on number one because that because show number one was called tony martignetti show. Yeah, we never called it that thing i made you change told me that name sucks. Yeah, well, i need you need to have non-profit people are googling like non-profits. Yeah. Tony martignetti non-profit radio show that’s it twenty martignetti probably reinardy morphed eight years later. So you were willing to come on with the title improved show number two s. So what do we talked? We talked about oh, storytelling in jargon zoho jargon. And we came up with a guard in jail. So i have to admit george in jail is claire miree dafs construct? Yes, jargon. Jail sametz somewhere to seo non-profit order, right? Like we need to raise money to build capacity. So we conserve more you? Yes, i was passing building in way. Want to help more young people? Yes, young people not use right. Alright. So jargon jail was your oh yeah. And so so since july twenty third, two thousand ten it’s amazing is your first show sheet right there. That’s eight years ago it was donald trump was not president, right? No wass obama obama was two thousand ten force obama. Alright, way. Don’t do politics. I’m not properly. Please, uh, unless i say so. All right. So, um, one of the xero we have a bunch of listener stories. Why don’t you? Don’t you read our first story on dh then that’s who? It’s by okay, there you go and, you know, we’re joyce is from i don’t know, okay, so so tony and i, when we were trying to think of what a good topic would be for this four hundred show, we came up with the idea that let’s find out why people started working and non-profits people don’t go to college and major non-profit so don’t lend up in non-profits way collected stories from our listeners and others about why people working non-profits so here is a story by joyce heavy, and she says the seed was planted in the nineteen seventies when i was in my twenties. I’m sixty nine now. I was in mogadishu, somalia, living on the upper floor of a hotel. It was evening almost dark, and i looked down into a dusty alley. I saw a young man walking and carrying a large caught almost a twin size bed on his head later in the lobby, i mentioned it to a friend, and she said, don’t you know, he was looking for a place to put his bed down for the night that planted a seed in my heart to seek opportunities to work, to help others. Have a better lives? I did my first americorps year with volunteer maryland in two thousand five at the age of fifty plus at partners and care of maryland, and they hired me as a grant writer. Now i have moved on till langton green and annapolis. I’m in annapolis all the time. They provide homes and support two adults with intellectual and developmental disabilities. It is truly a privileged to write grand proposals every day for support for this wonderful organization. And then joyce goes on to say thank you you for the good work you trust well, thank you, joy you, joyce. Thank you. Coffee sometime in annapolis? Yeah, i love annapolis. Thank you for sharing. Thank you for sharing your story, joyce. Two of our stories today, we’re going to win prizes from cure coffee. Teachers are show are always our anniversary show sponsored, always grateful toe cure a coffee. And you know, when i introduced you, i neglected to say the pg agency dot com and claire says claire says seeley i r e z fancy cc you find around a pg agency, dot com or the land giving agency llc but pg agency dot com is our website no, the just pg agency websites just peachy jutze okay, thank you. We got a little more time. According to my little schedule here. So why don’t we read another story? I was that’s what i was going to say. How about i do want you read one, please. This is, uh, kate cover line. She put it on the website. It was the employee culture that first got me involved with non-profit work non-profit office atmosphere is typically one of collaboration, creativity and scrappiness. Read adaptability here, a junior achievement of greater washington. We’re a close knit bunch, often working on many large projects across multiple departments development, education and operations as a young professional wanting to learn as much as i possibly could. The non-profit environment was a perfect match for me. I find myself wearing multiple hats on a daily basis, and i wouldn’t have it any other way. Awesome. Thank you. Keep cover line. And she’s in d c she was in dc. We got dc. We got annapolis. Thanks, kate. Great story. Thank you. Starting to see a theme of help, you know, helping others. Not surprising. Right? All right. And doing. Something for the common good, not just two. You know, the world is bigger than making profits for a big corporation than all of us. Yeah. Scott. Scott stein, yes, i should like a little music. All right, so your your music directing this show, first of all, i am not you okay. Any any recording coming up is that? Is that a bad? Is that a tough question? Asked a nen dependent position. No, it’s, a totally fair question. I’m just a little bit of a lull in terms of recording right now, so i’m just spending my time. I’m working on all right development timed other projects, including this, this off broadway show, i conduct four different chorus is here in new york city on de so those air that’s taken a lot of my effort right now, but i’m still playing, and i’m still writing, and hopefully, soon hopefully getting back in the studio. Ilsen okay, okay, awesome. Cheap red wine. That is our theme song. So i brought along the timeline. This claire’s clothes timelines are ubiquitous for this show. Chief red wine first debuted on non-profit radio on september sixth. Twenty thirteen. It was we were into scott and i were introduced by a mutual friend. A lawyer friend? Yeah, yeah. My friend josh becker. Yeah, she was my roommate. Okay, where was he? Where? Here. On the upper west side. Okay. Josh becker introduced us. I loved cheap red wine. I told scottie what i was looking for. He suggested this song. I listened to it and it was magic. And so, september six. Twenty thirteen i was the first time he was on that. That cheap red wine was played. And it’s been our theme song. Everything. So what did you have for music? Before that we stole something from beauty and the neo-sage treyz. I tried to find josh becker. The crack attorney tried to find who license who owns it. The light from its very hard. A lot of songs are like nobody will know it’s not us, it’s, not us. It was an old song free fried green tomatoes way could not find i did, we did. Dilgence i hired attorney, try to find the right find who that license it from. We could not, so we just kept stealing, and then the first time scott was on the show was our two hundredth show, which was july eighteenth, twenty fourteen. First time you were on with two hundred remember. Well, it’s got a plea. Would you please play this song that i love? I love this. I love this, thank you damn song. Alright, red wine is not going well with that kind introduction. Baby, just keep him talking. Sooner or later, i think around. Just so watch me. You see romantic advice from a bill. But i’m looking for answers on a tv screen. Wait till our ups from my down, just a bit game. And this love that we found. You know, you used to find charming, but it can be here on how you see. It was handsome, but doesn’t matter now. So give for land for my eyes along your time, allow because i’ve got her any promises, but i’ll let you read on. And now, no way living diamonds, and they won’t come back. In-kind clothe good stuff, and you’re too easily distracted to care. Wait, i got to minute options, so i’m gonna do the best that i can. You have some competition day when i’m wealthy, man. You know, you used to find it charming that i can’t figure out how you see your photos, hands, but it doesn’t now, so get for a long time, because i’ve got a big promises, but she brit who i am now wearing glasses, take your dream labbate days, the people can kiss my little black things. We see way, because the heavens no fast, all victory signs, is perfect for you. No! Nobody is way. Hyre hyre yeah, you know, used to famine, charming, but i can’t figure out how you’re saying your boat was handsome. Never mind it. Don’t matter now, it’s. Okay for a long time, allow gotta remmy krauz osili buy-in hyre. What? Neo-sage hyre cheap red wine. Scott stein. Thanks. Very absolutely. He’s you’ll find him in scott’s, time music, dot com and also at scott stein music and he’s gonna play the song they don’t show me another. Another one coming from scotty. What? We got something on the phone again. You don’t do you there. How are you? Hello, you. How are you? Good. Good. Very good. I’m calling today’s a thank you for your dedication to educating non-profit i think it’s really impressive to keep this going for eight years. I’m not keeping any burial show doesn’t show that face a little dedication. I know you were really hired. Thank you. Happy. Thank you. Thank you. I thank you very much. Really. Uh, for genuine. Thank you. I thank you because you’re a partner at weather cps. And when you see piela is one of our sponsors. So i’m grateful to you and wagner that you’re helping us keep this show going for the benefit of small and midsize non-profit so thank you very much. You guys are really happy to support your wonderful show. I think like our passion ofthe non-profits matches your passion so he really feel that they’re really good. And geever with connor’s off non-profits that are equal in the other ninety five percent dilgence in twenty different states. So and they really all that hate, all the education they get. So thank you. All right. And you’ve been a guest, and we’ll have you back when there are accounting topics to discuss in the meantime. Okay? Absolutely. Yes, but again. So thank you. And thanks for calling me and thanks. Really? Thanks for your kind words. Thank you so much. Thank you. You duitz tune there at wagner cpas. Dot com. We got time for some stories. We got jean online alert that’s so let’s. Jump to jean jump. Jean jean takagi latto keep this going. Jean takagi, how are you? Hey, and in great tony. Congratulations on four hundred. Oh, my god. Thank you, jean. Thank you for being our such a regular contributor. Legal are legal contributor. This is jean takagi principle of non-profit exempt organizations law group in san francisco and it’s. The wildly popular non-profit law blogged dot com which you need to subscribe to he’s at g tak and jean i brought along your very first your very first appearance. I brought the show sheet for your very first appearance on non-profit radio. That was show number seven. That was august twenty seventh, two thousand ten that’s. Awesome. And we talked about governance. I think right board security or something? Yes, techniques to keep your board on, i might might voice just crackling on a fourteen year old techniques technics to keep your board on board and out of trouble. That was our first topic together. Yeah. That’s. Awesome. Eight, eight years kind. Alright, i recall that you met emily and i done here. We had a drink. That’s, right? That was when emily chan was with you, but so that you know, you’re our longest running contributor, jean. I’m so grateful to you. Thank you so much. Every month you’re thinking of topics developing them coming on the show and and sharing your expertise. Your wisdom. Thank you so much for that. Well, thank you, tiny. Now let go ye and say thank you for for helping that the other ninety five percent of non-profits that oftentimes get overlooked on educational shows. Another thing so thank you. Absolutely that’s our that’s, our core, the other ninety five percent of smaller. Midsize. So all right, jean, i want to thank you so much for calling. Thanks for being a part of our four hundred show and the show on the show month after month. Thank you. Congrats, honey. Thank you, jean. Um, so, let’s read some stories again now. Okay? Let’s. See what you got? Maybe a little background music for like, that was a short one from from daniela’s maori. Danielle mauer. Now, she was one of our listeners that we have a week this week. Yes, i think i know her. Hi, daniel. So danielle says i’ve always enjoyed working with non-profits from as a penn state student government to helping start new york cares day to working for international dyslexia association to amazing brooklyn book festival. You always feel better when supporting a non-profit volunteer staff donorsearch just do it. Just do it. Thanks, danielle. Just do it. Just work with non-profits help people. I’ve heard that somewhere before. Just gets to do something for me and tell me that that’s daniel’s? Yes. Okay, it’s. Not even a nike stolen from daniel. I know that. Some of what little i know about sports. I have t shirts and gave me it’s, a guy swinging a baseball bat, says touchdown, that’s, hard that’s, my sports, that’s, my sports repertoire. So i’m not even gonna ask you, mr yankees nick’s, because you’re in new york, this like may, when the knicks and the bucks on the hawk see you’re from new jersey, so you’re probably like a yankees fan. Your parents rocks the hawks, the jets, they all get together for the next hour past of those for the super series. What year? Tony what’s. Here we have a super siri’s, super serious. All right, i got one, i got one. This ah, karen graham she’s, the executive director of idealware she’s, been a guest. Idealware is a very good, very good non-profit helps organization’s used technology and mates, rates all kinds of different software. That’s, great before non-profits they should be on the show. Yes, it really is. Karen graham summer before i graduated college, i worked at a summer camp run by united cerebral palsy that was my first non-profit job camp sandy wheels, everyone helped out with the chores according to their abilities. One of the campers was a preteen boy who had limited control over his arm muscles, resulting in some erotic spastic movements. So maybe you can imagine what happened when it was his turn to help wash the dishes after dinner. I don’t think he’d ever washed dishes before he was having the time of his life, splashing soap and water all over the room and grinning from ear to year, delighted to be doing his part. That was heartwarming, but that’s not why i got into non-profit work what inspired me to a career in non-profits was his parents a t end of the week, they told me how grateful they were that he got to have this experience while they enjoyed a week of respite, hearing that help me to understand how our work at the camp was making a difference for families all year round. She’s no longer on the front in the front lines of helping people but she’s still got to be a part of the profession that is itself enriching people’s lives. Big, big support idealware can ground that’s great. Thank you so much. Thank you, thank you. All right, i’ve got a story it’s from diana in virginia. So diana says that after working a variety of jobs from commercial fishing worked up in alaska and like a salmon place to investment banking and private jet sails, she worked in a private jet sails. She said she wanted to be part of something that contributed to more than simply enriching already wealthy members of society, so she wanted to do something better. So she took the first non-profit job that caught her eye answering phones at an in house member call center for national wildlife group. Once she got her foot in the door, her previous experience and skills helped her naturally progress to development work by chatting with donors and fielding tough questions from their diverse constituency. She really learned what motivates different types of donors to give and participate or not, and why? So? She says, though her job responsibilities ended up including large direct mail campaigns in mass marketing, everything she learned from working with donors on that front line, answering those phone calls confirmed what she already knew. No amount of aggregated data can substitute for personal interaction with the donor. A quick, friendly thank you call can establish your strength of a relationship is easily as a crappy postcard can end one. So picking up the phone, chatting with a donor, you’ll learn so much more about why they give and why other donors like that give them just like senate. Crappy direct mail was buy-in dahna thank you, doctor. Thank you. All right, we need to take a break. Weinger cps, it’s personal now huge to you just heard him talk. That was him. You could talk to him yourself. Find out how the firm can help you with your accountant. He’s a partner. He knows all the stuff. He knows. All this accounting stuff non-profits in and out. You heard him say twenty, twenty states. They’re representing hundreds of non-profits twenty states. Check out the firm at regular cps dot com. Then you pick up the phone and talk to him. It’s easy. No pressure. You know the guy now? Pregnancy piela dot com now, time for take two. It’s alive listen right piela l l p p a i got to do the live listen love well p p a l i double r empty, eh? It’s going out live listen loves going out. Tio rockford, illinois. Portland, oregon. I love portland, new york, new york. Multiple, always multiple new york, new york lovett. A story in new york that my parents are from a story. Yeah, they grew up in a story. My love’s down to ah story as well as manhattan, tampa, florida edison, new jersey. Lovett, um open california adah latto california. Welcome, atalanta sounds like rapido latto latto ilsen loved all those. We got to go abroad. How about, uh oh, eight million nixon missouri. Sam spelled missouri. Mos es that’s what i thought was mexico. No. Nixon, nixon, nixon, missouri. Like live love out to you, germany. We can’t see your town, but i know to say guten tag germany’s with us and one john ville john ville, brazil open it! God! Oh, my god! Oh, to brazil, large of portuguese. Thank you. On the heels of the live listen, world has become the podcast pleasantries because we got a tank that’s the bulk of the audience that’s the thirteen thousand people listening podcast pleasantry so pleasantries out to you. Thank you so much for being a part of our four hundred show for sending stories. Thank you for supporting the show. What can i say? Pleasant trees to the podcast listeners and the affiliate affections go out to our am and fm listeners throughout the country. It’s got to have a little background just for the am and fm affiliate as i send affiliate affections. Here’s a little music because i don’t want over them to get lost because i had them. I thank them last. I don’t want them to feel it’s, you know losers last or something like that. Actually, they’re they’re like radio. That was first terrestrial regular. Exactly radio this is the video from the twenties, twenties teamviewer. That means my own age. Nineteen teens i work in radio in the stone age you were a technology that long island g b b the pulse of long island. And you were in a washington station too. I was the wto’s news radio fifteen hundred. So the am and fm was going nowhere on what happened with digital media. Minister. Mazarene next-gen radio. So the right kayman perfections to our am and fm listeners throughout the country. Thank you to your stations for so much for hosting non-profit radio. I’m gonna read you more stories. Yes. Your ship back-up music, scott. I’m really grateful. Thank you. It’s. Got in a frame. It’s got there? Yes, there. His head. Okay, we’re on facebook live. I ended with non-profits very organically because the needs of our special needs son were so great. I didn’t rejoin the workforce after his birth. Yet being a little gregarious, i found opportunities to volunteer and sat on two boards of directors as well as volunteering with girl scouts. One of the board president said to us, we’ve had a shortfall, so we’re asking everyone to raise one hundred dollars. That was twenty years ago. So one hundred dollars. Twenty years ago, i decided to email ten friends latto asked for ten dollars each. I had four responses totaling two hundred forty dollars. I knew then that this could be fun. The rest of this say, is history that’s? Interesting? I love they. So they emailed ten friends and asked ten french for how much apiece white-collar so that’s a hundred which really was looking for donors gave and two forty? Yes, exactly. On average of sixty bucks each write some for. Yeah. So i’m gonna know that’s that’s from tricia magic baker treyz imagine baker, i’m nominated for prize. You’re pounding your plastic that’s pretty good. Would you care? Uh, claire, would you mind reading for for patricia? Exactly. Whatthe cura mission is mission is in blue there for us. We have such a pretty voice. Thank you, tony. Cure a coffee directly connects coffee lovers with farmers and families who harvest the finest organic coffee dance with every cup of cure, you join our effort to expand sustainable dental care to remote communities around the world. Way ara direct trade coffee company with direct impact brought directly to you creating organic smiles beyond the cup. Cura coffee dot com cura coffee dot com don’t you talk? Pretty that’s. Beautiful coffee, dot com that’s beautiful. And you know the ceo of your coffee is a dentist. That’s? Why? They do throw in dental care dental care for their for their independent being farmers yeah, i love that cause that’s near and dear to his heart and that’s a you know, authentic. You know charity for him to set up that’s. That’s that’s him he’s, the coffee guy. All right, so just, um, matty magic baker. You’re gonna get a prize. You’re going to get a pound of cure. It will be sent to you. Just get your address later on. Let’s. See where? Uh, where we are now. Amy, we got any simple ward on the phone. Yes, it is an amy and amy. Amy, several ward. How are you? I’m doing great. Other than spending a couple seconds reflecting on the fact that it’s the four hundred show and i was on on the one hundred show and calculating how many years that went by other than that, i’m doing great. Okay, well, you are doing great. You’ve been great for six years. That’s out. That’s the calculation you came up with, of course. There’s. Any sample ward? Our social media contributor. Ceo of entender non-profit technology network at inten dot organ. Of course, amy, is that amy r s ward? The artist for rene? Any simple word. So? So i have your first show sheet here. You were on? Yeah, you were on the first time you were on. Was indeed the one hundred show. Exactly. That was july thirteenth. Twenty twelve. And where had you on for the full hour? It was an all social man show that show. Yes. One hundred show jamie sample. And i’m so grateful. Amy, you know, we have such good conversations. You spend so much time, you know, curating topics for the show, we talk about it in advance, and then you come on and, you know, like, wherever you are, you’re so giving, you know you’ve called from hallways you’ve called from home when little lauren lewis was sick. You’ve called from home, you know, of course, the inten office. And i’m very, very grateful to you for all these six years of being r social media contributor. Thank you so much. Oh, thank you. It’s. Certainly been fun. I do, though, miss. Uh, you know, when i first started about one hundredth episode but the episodes after that when i was living in new york and we got to do the show in the studio together. That was fun. I i enjoy getting to call in from anywhere and make the same kind of show happen, but it was definitely fun getting to call in from the studio together. Yeah. Yeah, that was there was one. You you were running. You were out of breath. Remember that one? Yes, because i would it’s live. I don’t usually late, but if new york and you don’t get to control the subway. So i was feeling very, very late. That was okay. Yeah, we know you were on your way. We of course you could. You couldn’t call because you were in the subway. Actually, i knew you were on your way. And, you know, i kept everybody occupied. Oh, well, you stalled out there. Yeah. Yeah, of course. Of course. But so grateful. I mean, back then that when you started back then you were just you were the membership director of that. I i shouldn’t say just because there’s a membership director now, then ten. Of course, you were the membership director of inten and then, uh, quickly promoted to ceo. And thanks for being on non-profit radio high was fired-up ceo it’s a credential? It’s a credential? No question about it. Absolutely. So thank you for all these years, you know, thank you for having me on and six year i’m raising my pen. What i happen to have in my hand, here’s to many more years. Thank you. Okay. And we’ll see you with, uh, we’ll see you in portland. A toe non-profit technology conference. Twenty nineteen? Yes. Wait. All right. Thank you again. And simple. Ward. Thank you, everybody. Bye. Scott. Yes, but you do a second song for us, ok, tell us about it. Sure, i’m going to do a song from my most recent album, the records called traveling companion, and this song is called the goodbye road to baltimore, and if you check out the recording studio recording of it, you’ll actually hear my wife sing ing on it as well. She sings the back-up for so little fun. Fact. Okay, andi, the name again, it’s called the goodbye road to baltimore. He was supposed to be good bye to the road of baltimore, but i was really tired of the time, and i wrote it down wrong. And then i decided that was better than what i had in mind. So it stuck. So here we go. Wait, sunrise on ninety five, four thousand seven times on each day, wass the day that you’d come out on time, but the gas lads on and you got a stone on the good bye, rhoda ball. More driving south through the move. A lot of use turn shore. If the winds at back in law always be perfect in awhile and care sand free, no way riza come to blows me on signs. Making friends with white daughter lives takes a laura hero to make it this far. Sometimes you’re not sure which one you want on the good bye road ball, more driving south through them, a lot of the eastern shore, and if the winds at you back, it will always be perfect in a wild and careless and free. How do you know? Oh, your new with five is in more than the distance to the mirror. Life, you’ve been offgrid soul. Is it just tio hyre get back, all right, dahna son runs on ninety five, or whatever makes you feel alive, maybe tomorrow’s the day break through and, if not someone’s, waiting for you on the good bye road ball. More driving south through them, a lot of the eastern shore. But if the winds at you back a long way, wild and careless, perfect, wild and careless, perfect in a wild care, less and free way. Dahna absolutely perfect and wild and careless and perfect and wild and careless, careless and free at some point in that song i close my eyes and i thought, who does he sound like? Enough? James taylor that’s me altum they will happily take that. Thank you. Agree? Yeah. He’s. Amazing. He’s. Amazing. Schnoll yeah. That’s says my wife amy’s here. She also says billy joel oh, and there’s. Someone in the background, there’s a there’s, an intern there’s, a studio in turn up to the mike nobody, nobody is an anonymous on non-profit radio. Just tell us who you are. Studio in turn reminded. Remind me, please. Hi, my name’s, darryl. Hi, my name’s. Darryl beaker, can you see me up? There we go. Yes, your intern. Right. You have the studio. Thanks for being here. All right, no problem. Thanks for having me. Pleasure. You’re in the background there on facebook and we can’t have that, you know, just like who’s. That guy back there. Okay. I think we got some time for more stories. Okay, reasonscall little hasn’t touched fixing the facebook frame there. Okay, um, yeah, we got first. We’ll take a break, though. Actually. Tellers. I have a new company. Tell us moughniyah lll quote tell us, provided us with great customer service throughout the initial process and that same top notch service has been provided through our working relationship. Additionally, tell us was able to offer us the best pricing and to top it all donates fifty percent of the processing fees to the charity of our choice. There is no doubt that teller is one of the best companies to partner with the credit card processing and quote you, khun b that charity of choice that’s the whole point. Watch the video at tony dahna slash tony tell us now clear my ralph, we got time for some more stories. I’m going to read one. Okay, can i think i think they could jump. Okay. This is from let singleton she’s been she’s been a fan of the show for a long time. Then she she was on hiatus for a while. But national back then that singleton thanks to the Job training partnership act of 19 eighty two summer after i turned sixteen, my very first job was administrative clerk at a crisis center as a disadvantage you, it was eye opening, life altering experience. Since then, i’ve spent my entire adult life protecting and supporting people’s dreams, volunteering and working to improve the lives of others. I’ve been fortunate to leverage that passion to build a well rounded career in non-profit and small business operations, and i now serve as the vice president of operations to support the partnership for southern equities mission to promote racial and economic equity in atlanta and the american south. And then she says, tony, congratulations on your eighth anniversary of four hundred show, thanks for all you do to strengthen the other ninety five percent. Well, thank you and thank you for sharing your story. Thanks for being so loyal to non-profit radio i’m glad you’re back got your back. Would you, uh would you be kind enough to read one clear my love to read one. Okay, there you go. This is from joanne telser. Freyre literacy chicago. I have lived and worked in france, egypt, pakistan and guitar where i learned many of the skills i need today, i started out simply teaching english and ended up becoming academic director in a french language school training sl teachers. I also spent nine years as a journalist on q b, s radio q tv television and for the newspaper, the peninsula and guitar, where i learned about how to communicate clearly and effectively so very important. Everything i’ve done in my professional life has led me to what i do today. Reading has always been a passion, and i’m thrilled to help other people enjoy the written word and that’s joanne from literacy chicago. Thank you so much for your lovely story. Thank you, joined she’s, a program manager, i believe literacy chicago. Yes, thanks, joanne, she emailed me. She mailed me that two days ago. Wei had, of course, we just add any sample ward on on ten ceo here’s, somebody who works for and ten she’s there, i think, finance, so she says it. Okay, patty carlin carlin from n ten. After working in mental health research, hearing the experiences of the participants compelled me to do something to help them. I became director of a peer support organization and it’s been non-profit ever since as the finance director for in ten, i’m living the non-profit dream, patty carlin, nice story, there’s. Uh, like if she was on, i would like to probe a little more hearing the experiences of the participants. You know what? What what was it about? What were they doing? What was she seeing that that compelled her would go a little. I’d like to probe battle it more, you know? I mean, this is a real story. This is fun, cholera there on here. I’m gonna nominate this one for a prize, would you? Would you read? You read this one from mildred devo, devo, founding director of pen parenthesis i have always been an artist first a singer than an actor than fiction writer, i started a reading siri’s to disprove the stereotype that people give up creative careers when they have kids. It was a smash we were booking authors a year in advance who wanted to read read for us to shatter the stereotype, people told us it changed their lives. A lawyer in new york city started attending the salons she heard of these writer lee stories and was moved. She offered to sponsor us to her firm to give us counsel probono to become a non-profit accepting her generosity was the first step to creating pen parenthesis. Five oh one c three devoted to helping writer stay on creative track after starting a family. We’re going on ten years that you know, that’s, a very specific mission, but really cool, she goes on to say, i’d say starting a non-profit was a win all around my work, encouraging other parents to maintain focus on their creative careers inspires me. To keep on creative track. That’s, mildew, devo. Founding director at penn parental. All right, mildred. You’re gonna get a pound of cure coffee sent to you. And she started her own non-profit i mean, that’s, that’s, that’s! Not that easy and regular non-profit yeah, yeah, and around writing. You admire that? Totally like communication arts short. Would you be good enough, teo? Read for us again? What? What? What? The mission of kira coffee is to remind mildred milled a building that she’s going to get well. Mildew. You want some coffee and it’s provided by kira coffee directly connecting coffee lovers with farmers and families who harvest the finest organic coffee beans. With every cup of cura, you join our effort to expand sustainable dental care to remote communities around the world. We are a direct trade company with direct impact brought directly to you, creating organic smiles beyond the cup. Cura coffee, dot com that’s cura coffee, dotcom. Thank you. Thank you. I love that cure. Coffee mission that’s. Awesome. That is also, um we, uh, hold that. One more story we got. We got maria simple on the phone. She’s? Uh, yes, maria simple. That she’s. Here. Yes. Hello, maria. Simple. How are you? I’m doing well. How are you, she’s? Our prospect research contributor, of course. Are the rounds out? Rounds out our our triumvirate of of contributors. She’s, the prospect finder. You’ll find her at the prospect finder dot com and at the prospekt finder and maria, you, uh, write your show. She’d along first time you were on our twelfth show. Twelfth show. Here he goes. Our first one was your first one was october first, two thousand ten way had just started in july of two thousand ten. Thank you, maria non-technical. I’m thrilled that you asked me for for participation in that first show and and all the subsequent shows as well. Yes, i am too. I’m grateful to you. You know, you spend so much time thinking about topics emailing, you know, we go back and forth. Then you come on the show, you share your experience and wisdom in prospect research, you know, for the benefit of our listeners and small and midsize shops. And i’m very grateful to you. Very grateful all these years. Thank you so much. Oh, you’re very welcome. And congratulations to you and the entire team that, uh, has really, as one of your other listeners said, really participated. And every week, coming up with a terrific content for the other ninety five percent that’s what we’re about. Thank you. Now we just read milton devos. Story and milled is goingto win the coffee from cura coffee. She e mailed me something. Quote, any show with maria? Simple is a show worth listening to forever. How about that? How about that? That’s, a testimonial? Who put that on your web site, maria. Thank you. You know that building devo that’s? Amazing. Congratulations for that man. Awesome. She’s using to you. Well, all right, all right. So i know you’re gonna be on. You’re gonna be out in a couple weeks. Going pre recording next week, maria simple. But, you know, until then and after then one. Thank you so much for all your contributions to non-profit radio over. You know, eight years. Really remarkable. Thank you so much. Thank you. And a shout out to all of you in the studio today. Great show. Thanks, brandon. Thank you. Thanks, maria. We’ll talk soon. Okay. Um, here’s sam will let me know if anybody else. Way chat. Good job, chad, chad. Okay, i was chadband is on, and we have a major announcement to make a major announcement for the four hundred show. Like we have a new sponsor, and it is chadband boyd’s company. Chadband welcome to non-profit radio. Hey, thanks, tony. Glad to be here and, like everybody else, congrats on the four hundred show that a huge milestone provoc a podcast before and to do four hundred shows. We’ve got to leave that. Thank you, man. Thank you, and welcome to the non-profit radio family. You’re you’re ceo of text to give dot ceo and a new new sponsor going to starting next week. Sponsorship that’s, right, that’s, right, we’re started, yeah, glad. Glad to be a sponsor, because you’re you’re doing mobile, giving for small and midsize non-profits and, uh, that’s, our core that’s that’s, who we produce the show for week after week. So listeners going to hearing from you and from for me, you know, promoting onboarding text to give that ceo and for now, and this is going to be continuing if if you text npr that’s november, papa romeo in alphabet, in military talk, you talk hoexter npr tio four, four, four, nine, nine, nine. Then you’re gonna get more info on text to give and there’s a special offer for listeners. Is that right, exactly right, you gotta correct, okay, all right, we’re doing so good, we’re doing good so far, okay, i got the got the first yet the first announcement done. The first announcement, correct, all right, chad. Oppcoll you want to say a little bit about text to give that ceo? Yeah, yeah. So, um, we are a mobile first donation platform, the text enabled. So, you know, you text them to make your donation, and our thing we’re trying to do is break down the barriers e-giving to make you know it really easy for donor to give to small and non-profits out there. So perfect for your target audience. Okay? And as i said, listeners will be hearing about it. Week after week will be, we’ll be shutting you out. And, uh, and again, chad, i thank you so much for sponsoring non-profit. Is there some, like triumphant music? Kottler is good. Yes, something triumphant for a brand new sponsor wave. That’s the fanfare. Thank you, scott. Now now, yeah, eleven. Thank you again. So much. Thanks for being thank you and welcome. Welcome to the show as glad to be here. Thanks, tony. All right, chance along. Wei have one more story i got get time for. Okay. It’s from jeff. Jody, lighthouse counsel. My parents set the example of being involved in the community. So this is the parents e-giving volunteering and leading in college, i was part of my first campaign raising funds to restore the historic home of a debate society. I began to volunteer at the colleges advancement office. I moved up while working in a major medical center. My boss volunteermatch volunteered me to be chair of ah, march of dimes chapter. So i went from being a very young board chair to becoming a very young ceo for most of georgia, either working in the arena on loving it ever since. Jeff jody from white house counsel neo-sage podcasting with beacon podcast. We gotta wrap it up. Okay. I want to thank. I want to thank scott stein. That scottie. Thank you so much. Hey, thank you for having me and getting congratulations on four hundred. My pleasure. Thank you. And you you fill the room with an energy playing. Really? They love it. Glad to do it. Claire miree off our creative producer. Thank you so much for tony was great to be here on the four hundred show. I can’t wait to be on the fourteen hundred forty. Thank you so much. Thank you. Twenty ninety eight. Oh, my god! What? And also thanks tio teles shanklin huge tomb chadband void jeanne takagi, amy sample ward marie a simple thank you all for being with us were supported by pursuant online tools for small and midsize non-profits data driven end technology enabled tony dahna slash pursuing by legacy piela is guiding you beyond the numbers. Weinger cps dot com bye tellers credit card payment processing to pass of revenue stream tony dahna slash tony tello’s on by text to give text npr for for for nine, nine, nine for info. If you missed any part of today’s show it’s your life, i watched it clear myer off sam lee woods is the line producer show social media’s by susan chavez thiss music is by scott stein on mark silverman is our web wiz a special shout out to mark silverman he’s working for me for ten years on, i’ve never shattered him out on the show with the closing credits. I don’t know why it’s terrible, i know alistair, you federally never i’m doing it now i’m doing it now! He’s our web is mark silverman, so remark dahna mom, you with me next week for non-profit medio big non-profit ideas for the other ninety five percent. Go out on be great. Great. You’re listening to the talking alternative network. E-giving nothing. Good, you are listening to the talking alternative net. Are you stuck in a rut? Negative thoughts, feelings and conversations got you down. Hi, i’m nor in center of attention. Tune in every tuesday at nine to ten p m eastern time and listen for new ideas on my show. Beyond potential live life your way on talk radio dot n y c buy-in. Hey, all you crazy listeners looking to boost your business, why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Fired-up comics, movies and pop culture at large. What about music and tv? Then you’re in for a treat. This is michael dulled, your host on talking alternative dot com. I’ve been professionally writing comic books, screenplays and music articles from fifteen years. Catch my show secrets of the sire at its new prime time slot. Wednesdays, eight p m eastern time, and get the inside scoop on the pop culture universe you love to talk about. For more info, go to secrets of the sire dot com. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Are you a conscious co creator? Are you on a quest to raise your vibration and your consciousness? Sam liebowitz, your conscious consultant, and on my show, that conscious consultant, our awakening humanity. We will touch upon all these topics and more. Listen, live at our new time on thursdays at twelve noon eastern time. That’s, the conscious consultant, our awakening humanity, thursday’s twelve, noon on talk radio. Dot latto. You’re listening to the talking alternative network.

Nonprofit Radio’s 400th Show

It’s coming up on July 27th! Live music, giveaways, all our contributors & sponsors—and you! Tell us how you got into nonprofit work & be part of our 400th show forever! The 2 best stories get read on air & win a bag of Cura Coffee. Share your story here or with #NonprofitRadio on Twitter.