Tag Archives: fundraising

Nonprofit Radio for July 31, 2023: Giving Circles

 

Sara LomelinGiving Circles

What are giving circles, when did they begin, how do they work, why do they shift power dynamics, and where’s their value for your nonprofit? Sara Lomelin has made these spread throughout the world as CEO of Philanthropy Together.

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

I love our sponsor!

Donorbox: Powerful fundraising features made refreshingly easy.

 

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.

View Full Transcript
Transcript for 651_tony_martignetti_nonprofit_radio_20230731.mp3

Processed on: 2023-07-30T16:19:37.986Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2023…07…651_tony_martignetti_nonprofit_radio_20230731.mp3.980270920.json
Path to text: transcripts/2023/07/651_tony_martignetti_nonprofit_radio_20230731.txt

[00:00:25.92] spk_0:
And welcome to tony-martignetti Nonprofit radio. Big nonprofit ideas for the other 95%. I’m your aptly named host of your favorite Heb Domino podcast. Oh, I’m glad you’re with us. I’d be stricken with mono neuritis if you caused me pain because you missed this week’s show. Here’s our associate producer, Kate with the highlights.

[00:01:19.70] spk_1:
Thanks, tony. This week we have giving circles. What are giving circles? When did they begin? How do they work? Why do they shift power dynamics and where’s their value for your nonprofit? Sarah Loin has made these spread throughout the world as ceo of philanthropy together on Tony’s take two. Thank you were sponsored by donor box with intuitive fundraising software from donor boxx. Your donors give four times faster helping you help others. Donor Boxx dot org. Here is giving circles.

[00:02:14.39] spk_0:
It’s a pleasure to welcome Sarah Loland to nonprofit radio. She believes that everyone, everyone can be a philanthropist, a philanthropy disruptor. Sarah has traveled the world, speaking about the power of collective giving, she’s an expert in diversifying philanthropy as founding ceo of philanthropy together. Sarah is growing a movement of people powered philanthropy to fund grassroots nonprofits shift power dynamics and promote widespread philanthropy. She’s on the National Council of the Women’s Philanthropy Institute at Indiana University’s Lily Family School of philanthropy and the board of Directors of Giving Tuesday and battery powered. Her company is at philanthropy together dot org and she’s at Sarah underscore Lome. Welcome to nonprofit radio.

[00:02:26.68] spk_2:
Sarah. Thank you so much, tony. It’s a pleasure to be here with you and I love how you start the, the, the energy of how you start the podcast because, you know, um I’m like that and sometimes I feel like I’m the, you know, the person with all the energy in the world and i it’s very refreshing to, to see you there. Well, thank

[00:03:31.10] spk_0:
you very much. Yeah, I, I’m, I’m not one of these. Uh I’m very excited to have Sarah Loin with me today. My excitement, you know, that’s, that, that’s not, that, that, to me, that’s not excitement. So, yes, my pleasure. Uh Yes, high energy, both of us, high energy. So giving circles, giving circles. This is so interesting to me. I wanted to speak to you and then we were on a panel together and then your associate reached out to me and asked if I asked if I would have you as a guest. And I was thinking, yeah, I’ve been trying to, I’ve been, uh it’s, I’ve been on my to do list for maybe six months or so. So, uh I’m grateful that all these factors brought us together giving circles a, a around the pandemic. Is that, is that where they got started or is it before

[00:03:35.09] spk_2:
then? Well, ok. Well,

[00:03:38.09] spk_0:
ok. Oh, well, they go back hundreds of years. I know that too. Ok, that’s true. All right. Giving acquaintance with giving circles, please. I’m talking too much.

[00:05:03.05] spk_2:
No, no, no, no, no, you’re, you’re fine and, you know. Yeah, let’s start with what, what is the giving circle? Right? So again, circle is, you know, a group of people with shared values that get together to create change is um a very effective form of philanthropy that has existed, you know, for many, many, many, many years, they are not new, they are not American, they have existed, you know, the whole idea idea of people banding together to give together is as old as humanity itself. So, you know, there are giving circles all over the world in many, many different cultures. Um Here in the US, the, the the model of a giving circles, as we know, it kind of started getting some spotlights around the eighties. And uh most given circles here in the United States are led by women. So 70% of given circles are led by women. And to this date, like the last research around giving circles, the last, the last landscape research uh was done in 2016. And we saw in that research that there were about 100 and 50,000 people involved in about 1600 given circles at that point that had donated $1.3 billion in the past couple of decades. And that’s throughout,

[00:05:14.01] spk_0:
that’s throughout the world

[00:05:15.84] spk_2:
that, no, that’s only us. Oh, that’s us.

[00:05:18.97] spk_0:
16, 1600 giving circles $1.3 billion. Yeah. How many people, how many people in those six

[00:06:40.87] spk_2:
150,000? Ok. So, the great thing is that now, you know, because when you think about research of 2016, it feels like it’s, you know, from 100 years ago, we are just, you know, we’re in the middle of uh updating that landscape research. Actually, the, the, um the survey just closed at the end of May. So we will have the new, the new report in a few months. And, uh you know, are we know anecdote anecdotically that there are many, many more giving circles and many more people uh involved in them. And uh and we would just want to have, you know, the, the numbers to prove it. But to go back to your question around the pandemic, the pandemic was uh a great moment for giving circles in a, in, in a weird way, right? Uh Because a lot of people, I mean, what all of us were stuck at home and many people were thinking, OK, what is, what is mine to give? Right? I don’t want to feel helpless. What can I do from my living room? And we saw many hidden circles getting started uh that didn’t have, you know, geographic barriers. So I will be contacting my cousin in, you know, Ohio and my nephew in New York. And we were started giving circles uh you know, to support different causes. So there were many given circles that were started during the pandemic.

[00:07:05.83] spk_0:
You like to talk about the, either I, I some place I saw four someplace I saw 54 to 5 features or, or like sort of steps of, of your, your giving circles. So let’s talk about those, either four or five, however you break it down.

[00:07:22.63] spk_2:
Yes. So yes, what do you need to have a uh a, a giving circle, right? Because the giving circle model is super flexible. You and that’s the beauty of it. You can, it’s

[00:07:42.22] spk_0:
like, it’s like, it’s like giving Tuesday. It’s no surprise that you’re on the board of giving Tuesday. There’s a lot more nonprofits involved in giving Tuesday than I’m sure they can quantify. Uh it’s, it’s flexible, it’s open ended. They give you some tools and then you go,

[00:11:19.04] spk_2:
so you go, you go, you know, you will, you will, you will set the rules that you know, fit with your group, right? So, but there are certain things that you should have. So the first of all is a sense of belonging, right? Create a sense of belonging. This is not solo. Phil is collective giving. So you need a group a group which share values that gets together and you know, they discuss their individual values of the members, you know, what are those values um that guide your giving right and find between the group, what are the common values that will guide the, the group? Um After you talk about, you know, the the values that will guide you giving us a group, then you open a space for discourse and this is something that I love about giving circles because it’s a very good way to practice democracy for us. Uh Like right now, you know how many times we don’t even talk to our neighbors anymore, right? We have become very, that the world has become very polarized. And a given circles, a giving circle creates an opportunity for people with different backgrounds to get together and hear different perspectives and get behind the cause even if they think, you know, very differently in a lot of ways so that you open a space for this course. Uh the group will, you know, decide on a cause that they want to support and they will start, you know, evaluating organizations or, you know, initiatives or leaders that they want to support. So that’s kind of the second step. And then the third step is to give with trust. There’s a lot of trust inside, you know, the giving circle model. Why there is um you know, the pooled money or everybody’s pulling their, their, their funds before they even know where the money is going, right? So there is trust in the process, there is trust with one another with the members of the group. And the whole idea is that that trust will get transferred to the leaders on the ground. Because at the end of the day, you and I and all the audience knows that who knows what the community needs is, the community and the leaders working with the community, not the donors, the donors, we don’t know, we need the are the leaders on the ground to guide us, right? So what we want every given circle is to really create a trusting relationship with their, with organizations that they are going to support. And we always say that we need to give us if we give, we were giving to a family member, right? When you look people in the eyes, when you build an authentic relationship with the organization or the cause that you want to support things change. And II I know you, you know this, but that from all the billions of dollars of philanthropic dollars, the, you know, the majority of the funding goes to just 5% of the nonprofits, right? It goes to the big large nonprofits living so many nonprofits. I under

[00:11:34.95] spk_0:
I think you said in uh in your ted talk, 88% goes to 5% 5% of the, the the largest 5% of nonprofits. 88% of the, of, of, of the, that’s in incredible of the gifts in the US. Yeah. That’s, uh that’s staggering.

[00:14:04.75] spk_2:
Yes. Like, you know, if you think about like, uh women and girls issues, right? Only 1.4% I think it is right now goes to women and girls issues. If you think about women of color, women and girls of color, it’s not even 1% you know, for the LGBT Q community is one, it’s 0.3% of philanthropic dollars go to support those causes. So it’s like, you know, it’s on all of us to change that. So going back to the steps of the of the giving circle, you know, giving with trust. So, you know, after the the giving circle gets together and they decide and they discuss and they come to a decision of where they’re going to give their gift and they give it the fourth step. And for me, the most important is to, to act in abundance, right? To don’t let’s not just stop with the financial contribution, but go beyond the dollars. So we always say in given so-called, you know, uh language or lingo that we give our five tes, we give our time, our treasure, our testimony, our ties and our talent, right? And so that is the whole idea how can we as given circle members be elevating all the work that the causes that we care about too. And for example, talking about you know, your ties, each person is part of different networks, right? You are part of, you know, your family, you are part of, you know, a company or you know, a nonprofit, you are part of a community opening doors to these nonprofits and nonprofits that you care about, the costs that you care about and put it in front of your networks. Sometimes it’s a lot more important than a grant that you can give or a donation that you can give. Also, you know, elevating the message of nonprofits for something as simple as I am going to subscribe to this nonprofit newsletter. I’m going to, you know, share uh their event on social media. You know, we, we start creating visibility for those small nonprofits that are, you know, totally invisible for.

[00:14:23.92] spk_0:
Yeah, they, they don’t, they don’t get the attention. Yeah. All right. I, I have a, I have a bunch of questions. I wanted you to, I want you to explain through, you said we’re, we’re pulling our money before we know where the, where, where it’s gonna go. So I, I understand that trust. Um it’s also a little risky. Like I would be, I see I would be a bad giving circle member because if it didn’t, if the money didn’t go where I voted for, because I assume we’re voting. If it didn’t go to the vote cause I voted for, I’d be like, oh, I’m not, I, I mean, I wouldn’t pull my money out. I would, but I would be so upset but I, you didn’t go for my cause. So I would be a bad giving circle member. II, I think I would be a bad one.

[00:16:10.07] spk_2:
Tony. The whole idea of a giving circle to be part of a giving circle is that you are putting your individual decision in the back burner because you are deciding to be part of a group. So you, I I, you know, I managed many giving circles throughout the years. Um and I always said during grants night to the members, like please come with an open heart and an open mind because maybe that organization that you are rooting for is not going to get the crap, but you need to leave the room today feeling happy with the decision of the group because you are part of this group, right? And, and yes, you know, and you will have time to lobby and to, you know, advocate for, for the organization that you care about and maybe it’s not going to happen this time, but maybe in the next grand grand cycle, it is going to happen. And again, you’re not about giving circle member. There are other, there are some given circles that actually allow um the the the the members to I’m making up numbers. But for example, you’re going to give, you know, $1000 each member is going to give $1000 the moment, uh, the grants are allocated, uh, 800 is going to go to the decision of the group, but you will still, will have a small amount that you can give to the organization for your choice. So again, you can, you can figure out the rules that. Oh,

[00:16:36.33] spk_0:
ok. So hybrid, right. Ok. All right. So I, I wouldn’t, you know, I’m, I’m exaggerating but I would, I would, I would support the, I would support the decision of the group. OK. But there is a lot, there is a lot of trust. You are. Uh do, do I, I guess this is a question for the each individual circle too. Like does everybody have to give the same amount?

[00:16:47.59] spk_2:
Very good question. And then if you different

[00:16:49.85] spk_0:
amounts, do you get a, you get more votes? Like do you get, if you give 20% of the, the total, do you get 20% of the vote or do you just get one vote? How we can make, we can make that all up, right? We could do it

[00:19:29.14] spk_2:
ourselves. Yes. Because for example, there are many given circles that, you know, there’s a set donation, right? And everybody gives the same. So everybody has one vote. There are other given circles that have um different donation levels in terms of maybe um they’re trying to attract, you know, younger people. So if you’re in your 20 you give this amount, if you’re in your thirties you give this amount if you’re in your forties, this amount or also, you know, in terms of career uh uh development, um there are other given circles that have a floor of the nation like, ok, the floor is $500 but there’s no ceiling. So maybe some members are giving, you know, 5000 or 10,000, but they are still get one vote. And with that extra donation, they are supporting, getting other voices into the given circle and kind kind of sponsoring part of the membership of another given circle member, but they still get one vote. And there are other given circles that do what you mentioned, like there are different membership levels. And if you know, if I’m at the lower level, I get one boat. If I’m on the second, you know, tier, I get two boats. If I’m on the third tier, I get three boats. But that I would say is a very few number of giving circles do that. The majority is, you know, it’s one person, one vote doesn’t matter how much people are giving. There’s another super cool model that um more progressive giving circles are doing that, you know, talking about trust. This is very rooted in trust. Uh There’s a giving circle in New York called Rat Fund and uh it’s a group of friends and what they do is the donation amount is one per it’s 10% of their income. So there is a lot of trust among them because I’m not going to ask, hey, tony, show me your W-2 like, you know, it’s or your tax return, right? It’s like, you know, there is trust that everybody is given what they are able to give and there are also other given circles that there is not a set amount is OK. Everybody gives, you know, something that it’s, you know, significant for you and

[00:20:21.30] spk_0:
Yeah. Yeah. Yeah. OK. Those are all interesting. All right. Thank you. Thank you. Um You talked about AAA relationship with the organization where the, the money is going or maybe in some cases where the majority of money is going because you said you could reserve a little, some circles might reserve a little bit for individual gifts. Um So are we inviting, we are inviting nonprofits to come and present? So the, is that a way of doing it? And then like, how do you open this relationship with the? You don’t just, you don’t just send a check? It’s a lot more than that. Obviously, even your, even your last, your last thing, you know, your last step, you said engagement, uh you know, beyond, you know, giving five Ts and it’s not just treasure. So, but talk about the relationship and might you have nonprofits come and talk to the, make their

[00:21:14.93] spk_2:
pitch in a lot of cases. Yes. Yes. And we don’t call it a pitch because, you know, we want to get away from, you know, kind of the, the, the, the, the shark, the Shark Tank, we don’t want the shark tank competition. But yes, you know, uh, the, in a lot of cases, nonprofits get invited to present to the group and, um, in most cases when a nonprofit gets invited to present it because they are going to get a grant. Um, you know, thankfully, uh, the, the more and more I see given circles is that everybody is compensating nonprofits for their time. So if they are asking a nonprofit to fill out, you know, uh a proposal or come to present or whatever is because they are going to get something. Um We work a lot with groups uh to, you know, talk about trust based philanthropy and how you can, you know, do a lot of the homework as a donor, as a giving circle in the background without, you know, taxing the nonprofit with OK, we’re going to, you know, a site visit and you have to deal with 50 of us. You know,

[00:21:38.45] spk_0:
it turns into a, a grant, it turns into a grant proposal then, yeah. Yes.

[00:23:43.71] spk_2:
Yes. So, but you know, to your point, yes. You know, in a lot of cases the nonprofits get invited to present. So there is this, you know, like face to face, right? And I can tell you, for example, the um in the case of I work eight years at the Latino Community Foundation in San Francisco. And uh and I, and I started the Latino Giving Circle Network there. And so I, I did, I, I was, you know, part of many, many, many grants nights and they were incredible because, you know, the moment you, the moment people hear directly from, you know, the, the executive directors of a nonprofit and have a chance to like, really, you know, kind of like, feel what, what the work entails. It’s, it’s another, another dynamic, right? And, and also, you know, it’s a lot of um I’m not going to say humanizing because it’s not humanizing, it’s getting closer to the work. And uh many times the day after grants night, I had some nonprofit leaders that were, that were coming to present calling me saying, hey, can I join the giving circle like as a donor? Like I love this and many of them joined and I did, on the other hand, many giving circle members that they, you know, they started volunteering with the nonprofits, became board members of the nonprofit or, you know, took some of the trainings, like we have been supporting an organization that um supports um survivors of domestic violence. I have had four members of my guinea circle on that board and they started as volunteers. And you know, so for nonprofits, this is, you know, a big opportunity opportunity to also engage more people around your local community. It’s time for a

[00:24:38.37] spk_1:
break donor box. What makes donor box stand out. We heard it last week from Jenna Lynch. It’s a fundraising platform built with fundraisers for fundraisers. They have the Ultra Swift donation form that makes giving four times faster and it cuts down on drop off. They’re a comprehensive fundraising platform along with the Ultra Swift donation form. There’s event ticketing, peer to peer text to give and the new donor box live kiosk so your folks can swipe tap or dip to pay at events. They’re committed to customer support and they understand nonprofits because they all have nonprofit backgrounds. Donor box helping you help others. Donor Boxx dot org. It’s time for Tony’s take two.

[00:27:55.53] spk_0:
Thank you, Kate. And my thanks to everyone who has brought us to 650 shows and the 13th anniversary last week’s show was great fun. But I wanna amplify my, my gratitude to, to you, to our listeners, our 13,000 plus listeners each week. I’m glad, so glad that you’re getting value that you’re bringing subjects to your CEO to your vice president or to your board that we’re, we’re just introducing new thinking for you, even if you don’t need to share it with anybody, just so glad that we are able to give you value. And I’m so grateful that you’re a listener. Grateful to our, our insiders. You know, there’s about 1000 1100 people that I email each Thursday that welcome me into their inbox each week. And uh And I’m grateful. Thank you to our insiders. The guests, the guests, the show would be nowhere with the guests. These smart savvy, bright folks who come, they share their time, their wisdom, their thinking for your benefit. They, they, they want to do the same thing that you are doing, helping small and midsize nonprofits. That, that’s, that’s where you’re all situated, that’s where you’re situated. You’re the ones I’m channeling each week thinking about who should be the guest and what would you want to know from that guest? Uh And remember it’s, it’s not just the time on the show, but it’s the time that the guests spend working with me to, to narrow the topics schedule, you know, back and forth all that. So they, they devote a lot of time. My thanks to our probably over 1000 now uh guests and the team, the great team, uh Kate as associate producer, Clare, as creative producer, music from Scott Stein, Mark Silverman, our web guy, Susan Chavez, our social manager. They’re both excellent. Both been with me for many years and I should have given a special shout out when I was talking about the guests. I should have given a special shout to Jean Jean Takagi. Of course, our legal contributor, Amy Sample Ward, our technology contributor because they just come month after month show after show, so generous with their time. All those folks, all of you folks. My thanks, my thanks for getting us to 651 shows and, uh, this week and the 13th anniversary, thank you. That is Tony’s Take two Kate.

[00:27:57.55] spk_1:
We’ve got, but loads more time now let’s get back to giving circles with Sarah Loma.

[00:28:06.82] spk_0:
I could see how these giving nights would be very moving. I, I, I’m sure, I’m sure there’s tears in some, you know, tears of joy. You know, the collective came together the, the, the bad apples like tony-martignetti, you know, he got put aside

[00:28:21.59] spk_2:
and, you know, he

[00:28:23.02] spk_0:
got asked to leave, he got asked to leave and that, no, no, no. But

[00:28:27.60] spk_2:
uh I could

[00:28:31.36] spk_0:
see, I could see how these would be very moving events.

[00:28:59.54] spk_2:
Yes. No, totally. One time. Imagine, like we, um we uh hearing from an organization that uh works with refugees and, uh, and does, you know, uh legal help, et cetera, et cetera. And um we were working with them around, you know, an advocacy campaign and they were doing like a uh registering to vote uh campaign, right? With young people. And this young guy came to present and he, he was undocumented and he was, you know, leading a lot of these campaigns in colleges, getting people to register to vote because he said, you know, be, be my voice. I don’t have a voice, I cannot vote but you can. So, you know, those kind of things. It’s like, of course there were tears in this, you know, in these nights? Yeah.

[00:29:28.81] spk_0:
Uh Is there a directory of giving circles that, that folks can look to see if there is one in their community or, or more than one

[00:30:35.92] spk_2:
great question? Yes, we have on our website which is philanthropy together dot org. We have the global directory of giving circles. So you can put your zip code or you know, some keywords. Um And you will find giving circles near you or you know, around the cause that you care about. If you don’t find one, you are invited to start your own and we offer free trainings every single month. Um It’s a 90 minute training to, it’s called launch pad, launch pad for you that gives you all the tools to start your own giving circle. And not only that because you, you may think, well, you know, 90 minutes is like you get all this information and then what um you are invited after that to be part of, you know, we do monthly group coaching, one on one, you know, coaching sessions with our staff, everything is free of charge. We have a donate what you give, what you can or what you want kind of model because what we want at the end of the day is to have more people engaged in, in, in giving.

[00:30:55.13] spk_0:
Are you finding community foundations are sometimes supporting these giving circles or, or spon sponsoring or encouraging

[00:32:14.35] spk_2:
these uh great question too. So a lot of um there’s a lot of giving circles that are, that are hosted by community foundations um because, you know, uh to in order to manage donations, right? A lot of giving circles are part of a community foundation. They are a program of, of a community foundation or hosted by them, like fiscally sponsored by a community foundation. Many community found nations have seen the, you know, the benefit of having given circles when they are trying to also grow and strengthen that ecosystem around them, right in their community, many very tiny community foundations when there is not like a big culture of philanthropy in their community find that starting giving circles, it’s a great way to, you know, to attract people and to teach them around philanthropy. And also for a lot of community foundations when they are trying to diversify their, you know, the their, their community of, of donors and, and people that participate in other programs. So we also offer a program for community foundations for Jewish Federations for any faith, you know, uh based organization or philanthropic um intermediary that’s called launch pad for hosts. And that one, we offer it once a year. So it’s uh it’s usually in February and it’s like a six week um program.

[00:32:30.31] spk_0:
Oh, that’s more extensive. OK. But

[00:32:32.19] spk_2:
yes, yes, because we go through everything and, and you know, even the, the, the what we want is a win-win situation for the host organization and the giving circle. So there’s, you know, a lot of nuances there.

[00:32:58.48] spk_0:
Yeah. Yeah. More extensive for the host. Yeah. Organizations. Um, are you finding many gifts to individuals? Like, maybe it’s a, maybe it’s an artist or, uh, you know, or, or a startup nonprofit, you know, or someone who wants to start a nonprofit. But they’re, they’re not there yet. Are you finding many donations there?

[00:33:49.79] spk_2:
More and more? And actually that is something that changed during the pandemic, right? Because when we saw a lot of mutual aid societies, you know, popping up um a lot of giving circles uh so that, ok, you know, we are giving to nonprofits. Yes, but we also want to give to individuals. Um There is a great network of giving circles that it’s called the Awesome Foundation. Um and the Awesome Foundation gives $1000 at a time to awesome projects and most of those projects, they are individuals and, and, and leaders and initiatives. So the money gets moved really fast and, and they have chapters all over the US. Um And Canada,

[00:35:06.26] spk_0:
I could see how this would be such a boost to that. You suggested, you know, giving uh creating a AAA giving culture in a, in a small town or, you know, or, or, or diversifying. These are, these are points you just made, I’m just amplifying them, you know, uh encouraging folks of color to come together. Uh I know from your TED talk, you know, there are, there are uh uh there are, there are uh Pacific Asian Pacific Islander giving circles. There are Black giving circles. There’s all around all kinds of faiths. You, you mentioned Judaism. Yeah. Uh Your TED talk I think mentions Muslim Muslim giving circles. Um So, you know, bringing people together in the, in the community and of course, you know, it could be nationwide too. You had said, you know, your point earlier about the, the, the being the virtual possibility. But, but I love the idea of bringing folks together in the community because they, because they know what, you know, they want, they know what the needs are, they, they, and, and, and we’re all gonna have to sacrifice a little bit. But in the end, we all come together for where each of our, like each of our individual giving circles intersects with everybody else’s giving c individual giving circle. And that’s where the, that’s where the larger giving circle is giving at the intersection of all our individual circles.

[00:37:53.85] spk_2:
Totally. And also, you know, I feel that the, the, one of the most important parts of giving circles is that giving circles function as seat, you know, seed funders for a lot of small grassroots nonprofits, right? So that those small, you know, local nonprofits that are, you know, totally invisible from big philanthropy. They may get some money here and there from small, you know, local businesses, they get, you know, some individual donors. But a giving circle is that kind of, you know, seed funder for different projects. And then many small nonprofits lever touch that because if they, you know, they have been supported by a giving circle for a couple of years, they can go to a foundation and said, hey, you know, by the way, this and this given circle has been supporting us, it’s like a seal of approval too, right? And also, you know, something that I wanted to mention that I feel that it’s key, more and more nonprofits are just focusing on the big gifts and I get it. You know, I’m, I’m a fundraiser. So I know that sometimes you think like, ok, there are 24 hours on the day, you know, or we need to, I need to focus on, on the big gift instead of the little gifts, right? But that I think it’s a mistake and why is that we need as nonprofits, we need to diversify our funding because what is going to happen when you’re a big gift, changes, you know, changes uh their mind and you are going and there that big gift is not going to come and you are in trouble if you take the time to really create a big number of supporters, a big ecosystem of everyday givers around your organization, you, you know that that is, that has a ripple effect and it’s going to be great in the future, you know, every time people come and say well you know give in circles. Yeah, they’re cute. No, we’re not cute. It’s we’re awesome. We’re really powerful because you know, engaging, especially younger, the younger generations, right? If you get people, young people passionate about your cause that young person in 10 years, in 20 years, that may be you know, the new whatever whatever entrepreneur, the director of ex corporation and we and but we we need to start somewhere, right? So telling everybody to focus on everyday givers is key,

[00:38:10.64] spk_0:
this is empowerment, you know, this is, this is what, what we’re doing. Uh nonprofit radio, big nonprofit ideas for the the other 95% this is who you’re talking about. Because 88% of the gifts go to 5% of the nonprofit. So we’re talking to the same audience, the other 95% are having to split up 12% of all the, of all the formalized giving and, and, and institutional giving and we’re, we’re trying to democratize here.

[00:38:41.02] spk_2:
Yeah. And also, you know, for, for the fabric of our society, I feel like because again, like if we, if we keep telling people that can donate $50.20 dollars, uh you know, your gift is not important.

[00:38:48.89] spk_0:
That that’s terrible, that’s terrible practice.

[00:39:01.10] spk_2:
Uh Yeah, because you know, they will come, you know, the bill the next billion or to, to give the billions and decide what is worthy of funding. It’s bad because then we have people that are not going to be engaged in giving and in generosity and in volunteering and that is dangerous for a country.

[00:40:52.87] spk_0:
I could take it a step further. And, you know, because my work is planned giving fundraising and I am routinely saying to clients and to folks that I’m training in webinars that you’re small donors that are consistent that you. Uh and I don’t care if the average gift I’ll give even smaller than you. I don’t care if their average gift is $5. But if they’ve been doing that for many years, like eight gifts out of 10 years or for some nonprofits, it could be 20 gifts in 15 or 20 years. But the, but at a, at a smaller dollar level, they are a terrific prospect for a planned gift because they’re always thinking about you and sometimes maybe multiple times in one year. It’s not even just a single single gift in per year. But those small dollar donors are your, are your very, very good plan giving prospects. Of course, your wealthy donors are too. We’re not excluding them naturally. But, but those small dollar donors who give consistently and do it over many years, they become your planned giving donors and the average, the average gift in a will in the US is $35,000. Nobody, nobody leaves $5 in their will. So, uh so it’s all the, all the more important to be cultivating and encouraging small dollar donors. You know, and some people like to say, modest gifts. I, I, you know, I just say they’re small and, and we’re not commenting on the person’s character, they’re not small people, they just give small gifts. Uh so call it what it is small gift, but they are still, they are still valuable and you’re absolutely right in the future, they can become very, very different types of donors. And my point is they could become very good planned giving donors

[00:41:04.37] spk_2:
totally, totally. And also, you know, for me giving circles are again this like a civic engagement, incubators for sure. Yeah.

[00:41:10.87] spk_0:
Yeah,

[00:41:27.15] spk_2:
civic engagement, incubators, people that participate in giving circles, I mean, there is research behind it that people tend to give more even, I mean, in the given circle and then outside the giving circle and they tend to participate more civically, you know, being part of their neighborhood association, being part of the PT A being part, you know, and that’s what we want, we need engaged people, we cannot, you know, deal in this time with, you know, people just looking at their phones and that’s it.

[00:42:08.78] spk_0:
Yeah. No, they, you’re right, engagement, community engagement, civic engagement. You’ve got me thinking about, so we’re talking about giving circles and planned giving. I’m thinking, what about planned Giving circles? I don’t know if there’s something that I don’t know. Well, but planned giving is all individual like, it’s my, you know, it will be based on my will or my life insurance. But we’d have to think about a way to for there to be a collective planned gift.

[00:42:47.93] spk_2:
But you know what you might be on something because for example, we could start planned, like, and this could be great for nonprofits around, you know, a specific, like maybe ethnicity or faith or, you know, a specific issue. It’s like you may like those board members or those, you know, recurrent um donors, right? Like they can become part of like a learning community, like a given circle and they can be a pledge, right? They can be kind of like a pledge of a, right? They, they

[00:43:27.20] spk_0:
could be that they each make their own commitment but again, they’re, they’re coming together to support the community and to learn together and share ideas together and then they each make their own, their own commitment. But there’s, there’s still the, there’s still the collectivism of, of a giving circle just that the, the, the, the the ultimate gifts are, you know, I’m, I’m doing, I’m doing this one and or maybe they would come together and say, you know, we love this cause. Well, I’m gonna, I’m gonna devote some of my estate, my, some of my will 5% or 2% to this cause and let’s all do it together. I mean, there, there could be that it could be that kind of collectivism too. So I have to think planned giving circles. I don’t write off that idea that, no, no, no,

[00:43:31.15] spk_2:
no, no, no, no, I’m going to actually think more about

[00:43:52.34] spk_0:
plan giving circles. Yeah, we should, we should talk more about that. Um, all right. What about other nonprofits? So, we, we talked about community foundations and how they could be enablers and hosts and sponsors but other nonprofits. Um, I mean, they could, they, you could encourage giving circles in your community. You could try to find the giving circles that are in your community already and maybe reach out to them. What, what, what do you see as the overlap between nonprofits and giving circles?

[00:46:27.32] spk_2:
Totally. So what we have seen is, you know, different nonprofits in, in a certain community working together, right? To create like, you know, again, what you want is to create a strong ecosystem of donors, right? So it’s not about competition, but maybe collaboration with other nonprofits. Um There are nonprofits that are starting giving circles to support their own nonprofit, right? And you may be thinking well, but then it’s not really a very, you know, traditional giving circle because they’re, the group is not deciding uh between different organizations. Yes. And they may be deciding among different projects. So there are some nonprofits that have different projects and they create given circles or donor circles inside, you know, their, their community. And uh and each, you know, each circle will support different projects inside the nonprofit. Um Also, um I mean, again, it’s a really uh uh some organizations, uh the way that, that the way that we have seen it is they’re starting giving circles, like, for example, if they have scholarships, right, uh if they are giving scholarships, but the scholarship uh amount is too large for a single donor. Well, you know, they are encouraging their, their community to create these giving struggles and kind of, you know, give together one scholarship. Um Yes, but, you know, we get uh we get uh calls from many nonprofits because yes, it is a very good way to, to create um this strong, you know, group of supporters because I am going to tell you that a given circle member is not your regular donor is, you know, is someone that is not passive, they are not going to send a check and call it a day. They will be a lot more involved and they will advocate a lot more. So that is, you know, that is the beauty of, of it. Um for some nonprofits, maybe they say my God, no, I don’t want to, you know, to love these people engaging. Um but for, for a lot of nonprofits, it’s something that is, you know, it’s, it’s, it’s working and we actually, because we get so many um calls from different nonprofits. Uh One of our projects for this summer is to tweak one of our programs, the one that we offer for community foundations, but tailor it for small and medium size nonprofits.

[00:46:48.44] spk_0:
So you have launch pad, you have launch pad training uh for like host, host training for small and midsize nonprofits.

[00:46:54.35] spk_2:
We will have it, we will have it in the fall. We’re working on it this summer to just like tweak the curriculum and we will have it in the fall. Ok.

[00:47:03.99] spk_0:
Ok. Uh What have I not asked you about that? Uh that you wanna, you want folks to know?

[00:50:05.79] spk_2:
Well, also, you know, we at philanthropy together um we are this umbrella organization and we work with all the networks of giving circles. So there are many, many networks of giving circles around the globe and here in the US. Um So, for example, you know, we talked about uh the faith based giving uh networks, right? The American Muslim Community Foundation amplifier, which is uh a net work of uh giving circles based on Jewish values. There are many networks of giving circles based on ethnicity. So the community investment network is around black and people of color given circles. Uh A PP uh Asian American Pacific Islanders in Philanthropy has uh given circles. Uh the Latino Community Foundation. Um they are political given circles. So um future now has a network of hundreds of political given circles. Um The women’s Given circles, there are many networks of women’s given struggles. So, Fios is a very strong one that, you know, encompasses thousands and thousands of women giving uh together women rights is another network of women’s giving circles that the donors are based in the US, but they give internationally. Um There is also 100 who care Alliance, which has hundreds of chapters. And the model is very easy to follow because it is 100 people given $100 every quarter. So they give, you know, at least $10,000 every quarter. And there are groups of only women, only men coed teenagers, we have seen a lot of teen of groups of teenagers giving together. So, you know, anyway, there’s many, many given circle networks that also if, if people can want to start a giving circle, I encourage everybody to look at the networks because they offer you, you know, support webinars community around the the different, you know, ethnicity or faith or, you know, values, right. Right. And the other thing I think the last thing will be that um this year we’re super excited because uh we added kind of a a second focus around collective giving. So we focused the first few years just on giving circles. Now we’re working also with collaboratives, so collaborative funds. Uh and these, you know, it’s groups of individual donors or institutional funders that get together to tackle the specific costs, right. And these collaboratives, they move from, you know, a million, a couple of million dollars to hundreds of million of million of millions. So we’re excited to, to be working with them too and, and, you know, kind of creating a community and a space for them to learn from one another.

[00:50:18.23] spk_0:
Some of those are, are combinations of individual and institutional funders. Yes. Oh, interesting.

[00:50:30.52] spk_2:
All right. Yes. Yes. Like for example, you know, Ted has the audacious audacious project and they um this year they granted $1 billion to 10 organizations and the donors are a combination of um individual donors or families and a couple of institutional donors. Yeah.

[00:51:09.34] spk_0:
Mm mm All right. Why don’t you just leave us with uh some, some uh inspiration around giving circles, some something positive. Uh Even if you’re just repeating something we’ve already said leave folks with uh something, something upbeat and, and empowering.

[00:51:29.71] spk_2:
Yes. OK. So don’t, don’t think of, you know, don’t think too much. It’s not rocket science like people, it’s not rocket science just do it. It’s, it’s a lot of fun and I feel that it’s also why, you know, uh people gravitate around giving circles because it’s a lot of fun. It’s, you know, is, is social, is community and we know that, you know, the issues and the problems of this world are overwhelming and huge giving should be joyful, the act of giving should be joyful and giving together is joyful. So, yeah, and you know, for whatever you need, reach out to us, you know, engage with us and, and thank you tony for, for having me,

[00:52:44.45] spk_0:
Sarah. She’s uh ceo of philanthropy together at philanthropy together dot org. Check out the uh launch pad training, whether you’re starting a uh whether you’re a starting on your own or your uh community foundation or, and then for the host training and then in the fall, there’ll be something for small and midsize nonprofits and the ongoing training all at uh all at philanthropy together dot org. And uh Sarah is at Sarah underscore lo Mein. Sarah. Thank you very much for sharing all this. I I love it. Thank you for, for your expertise. Thanks for your energy. Thanks for what you’re doing to empower communities and individuals to come together. Thank you very much.

[00:52:49.27] spk_2:
Thank you so much, tony and yes, you know, I’m going to put my arms like you put it because yes, thank you.

[00:53:06.56] spk_1:
Next week, leadership lessons with Steve Johns on his new book. If you missed any part of this week’s show, I’d beseech

[00:53:10.52] spk_0:
you find it at tony-martignetti dot com.

[00:53:28.73] spk_1:
We’re sponsored by Donor box with intuitive fundraising software from donor Boxx. Your donors give four times faster helping you help others. Donor Boxx dot org. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate martignetti. The show social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

[00:53:45.68] spk_0:
Thank you for that affirmation. Scottie be with us next week for nonprofit radio, big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for July 17, 2023: Communications & Development Teams Working Better Together

 

Misty McLaughlin & Alice HendricksCommunications & Development Teams Working Better Together

Misty McLaughlin and Alice Hendricks close our 2023 Nonprofit Technology Conference coverage, as they reveal how these two teams can avoid the common conflicts and tensions, to come together collaboratively. They’re the principals and founders of Cause Craft Consulting.

 

 

 

 

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

I love our sponsor!

Donorbox: Powerful fundraising features made refreshingly easy.

 

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
View Full Transcript

Transcript for 649_tony_martignetti_nonprofit_radio_20230717.mp3

Processed on: 2023-07-14T17:51:38.366Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2023…07…649_tony_martignetti_nonprofit_radio_20230717.mp3.293455570.json
Path to text: transcripts/2023/07/649_tony_martignetti_nonprofit_radio_20230717.txt

[00:00:34.85] spk_0:
And welcome to tony-martignetti non profit radio, big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with us. I’d suffer the embarrassment of mono aphasia if you uttered the word fail because you missed this week’s show. Here’s Kate, our new associate producer just promoted from announcer with highlights of this week’s show, Kate. Congratulations on your promotion.

[00:01:13.64] spk_1:
Thank you, Tony. I’m happy to be here and now communications and development teams working better together. Misty mclaughlin and Alice Hendricks close our 2023 nonprofit technology conference coverage as they reveal how these two teams can avoid the common conflicts and tensions to come together collaboratively. They’re the principals and founders of cause craft consulting on Tony’s take two.

[00:01:15.88] spk_0:
I finally have someone to blame.

[00:01:20.84] spk_1:
We’re sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org.

[00:01:34.89] spk_2:
Welcome to tony-martignetti non profit radio coverage of 23 NTC 2023 nonprofit technology conference in Denver, Colorado, where we

[00:01:49.07] spk_0:
are sponsored by Heller consulting, technology

[00:01:50.04] spk_2:
strategy and implementation for nonprofits with me now at the, at the conference are Misty mclaughlin and Alice Hendricks. They are both principles and co founders of cause craft consulting, Misty. Welcome back.

[00:02:08.19] spk_3:
Welcome to non profit

[00:02:09.04] spk_4:
radio.

[00:02:10.13] spk_2:
Pleasure to have you both co founders, the

[00:02:11.96] spk_3:
principles. Thank

[00:02:18.51] spk_2:
you. Your session is communications and development team working better together. Alright, Alice, since you’re the first time non profit radio, why don’t you give us an overview of what’s, what’s out there between these two teams and why this is important,

[00:02:47.95] spk_4:
you know, tony, it’s a really important topic because over the 20 years that I’ve been in the sector working on both development and communications teams projects from a technology perspective, we’ve noticed that there’s often inherent conflict between those two teams primarily because their mission are very different. Development departments need to raise the money, communications departments need to get the word out and so nobody is doing anything wrong. They’re all living their jobs in the right way, doing the right thing. However, because of the inherent conflict, friction occurs between people and teams often don’t get along. They fight over resources, they don’t have good processes and that can lead to a feeling of discord between staff and organizations.

[00:03:17.40] spk_2:
Interesting. Okay, I, I was very interested to read this uh because I’ve not, I’ve not seen this but I’ve been a consultant for so many years. Um you know, I could see why I wouldn’t, I wouldn’t know about it. I do plan giving consulting. So that’s a narrow niche within one of the two silos we’re talking about, well, hopefully not silos within one of the two teams that we’re talking about, you know, in development. Um So, yeah, I’m not aware of that, Misty, how does this conflict sometimes play

[00:04:06.19] spk_3:
out? Well, Tony, that’s a great question. So, um we have been seeing it for years but then we saw an article a few years ago in the Chronicle of Philanthropy kind of talking about what the implications of this phenomenon are because it is kind of, I think it’s reasonably well acknowledged that this happens sometimes to the point that those two teams don’t work together at all. And so you have kind of two separate pieces and they just decided we’re not going to work together. And then there are times that it’s actually a

[00:04:12.09] spk_2:
disaster. We can’t raise money if we can’t get the message

[00:04:25.54] spk_3:
out. Exactly. And we can’t, and we can’t get the message out if we don’t have that kind of core audience on board. Right? I mean, fundraising represents a significant audience of importance for the organization. So the Chronicle of Philanthropy did a piece about this and then we just continued to see it, continue to see it, see it play out in all these ways. And we decided to do some research about this. So our session is actually kind of presenting some of the results of that research. We heard from 85 organizations about what this looks like in their organizations and how it plays out from, I would say dynamics that are mildly ineffective and involve some minor friction to complete breakdowns.

[00:04:50.06] spk_2:
We’re not talking to each other. We’re not, we’re not going to send your messages or we’re not going to support your message. Support your messaging.

[00:05:14.57] spk_3:
Exactly. Or we’re going to circumvent the approval process and we’re just gonna send something out before you can stop us. And if it contradicts the mission or it contradicts, for example, like a shared messaging hierarchy. Oh, well, as long as I got my message to my audience and it happens on both sides, it’s no one’s at fault. I mean, people really in general, people aren’t devious, they want to work together. They sometimes just can’t figure out exactly how to make that happen. Um And then, you know, often what is just a kind of personal conflict blows up to be something happening more at a team level or more at the departmental level, leaders have a huge role to play in this. And if two leaders between those two departments don’t get along, it’s difficult for staff to kind of figure out how to navigate the

[00:05:39.74] spk_2:
President’s or something. Exactly. Um Is there uh do either of you have, well, you work, you work in the same company, you know, all the same, you have the same clients? I mean, is there a, I don’t mean to focus on the inflammatory. But is there, is there like a story of conflict, maybe, maybe like a good story of conflict and then later on, we could tell the epilogue where it came out, came out. Well, after cause craft consulting intervened. Is there a story like that?

[00:07:14.95] spk_4:
Yeah, I mean, I think there’s lots of stories like that. What we see often dynamics that happen because of this is delayed getting emails out the door or vetting process is just it’s going to take me four days to get back to you to approve the content or choose the photo or complaints about just the lack of collaborative working together. We also often see the leaders might not get along of these two departments, but staff themselves develop and forged relationships of trust amongst each other, which is great. You really want to have good, strong personal 1 to 1 relationships. In fact, in our research results, one of the ways that we saw people who responded, that mitigate the fact that the teams themselves weren’t getting along is that just they made friends with someone on the other team so that they needed a file update or some piece of collateral, they would ask their friend, which is wonderful because you have a trusted friend. But for us as process design consultants, we see that as a dysfunction, we see that as a lack of people really understanding what their role is, who’s supposed to be doing what, what lane they should stay in, what you can expect from someone and another team. So the really the solution to all of this is good, strong leadership, building trust and good process. So everyone is clear about what you’re supposed to do, what happens next and that helps mitigate the conflict. But yeah, I mean, it can be very hard to work in an organization where you don’t get along with others.

[00:08:56.77] spk_3:
One organization that we came across the international relief organization, so obviously a big part of their, their work is fundraising and engagement went in times of crisis, right. So rapid response, emergency response is huge for them. And it’s kind of the core source of their fundraising. Um the development department in the communications department sort of went through this period of years where they just couldn’t figure out how they were going to message in these moments and it would sort of be a simmering tension. Um And when it was a non conflict, exactly, it’s a core function of the organization. And so it would be a kind of a problem, but they would sort of come to some sort of agreement, but then a crisis would happen and they couldn’t get a message out the door in order to be able to fundraise around that message. And so they would miss the moment again and again and again, in these moments that they should have been coming together and pulling together as a team. So in that case, they brought us in to say, how can we get these two teams to work together? We want a message and comply completely different ways, particularly in these moments of crisis, we want to use the channels. So the digital channels, in particular, with this kind of hot spot of, well, who’s going to say one, an email and who gets to press the send button, who gets to have the final word on how we’re going to talk about this. Um And we went through a whole initiative to try and solve this and get them talking to each other. And it was a lot about getting them to use the same language and recognize each other’s expertise that they just come from different worlds. Somebody who responded to our survey said, communications is all about saying what the message that the organization needs to get out and development is all about trying to say what the donors want to hear. And those are just two completely different worldviews. And so when you can put those together and say, where’s the common ground in this? How can we represent our organizational priorities? And at the same time time, really translate that to words and language that really resonates with donors and causes them to act.

[00:09:47.72] spk_2:
Okay. So let’s start to get to some specifics that we can, we can recommend if you are uh suffering the symptoms that the two of you were talking about 55 minutes ago um disharmony and yeah, antagonism, frustration. All right. Um because we’re, we’re, we’re, yeah, we’re striving for harmony. We’re gonna leave disharmony behind and striving for harmony. Alright. Um you talk about a clear message prioritization, so deciding in advance, I guess this instead of me trying to guess Alice or Misty, you’re better. Alice is waving to Misty. So different

[00:10:11.08] spk_4:
in terms of doing a content strategy where it’s clear about what we’re trying to do and having things planned in advance. So we know what, how we will behave in any given situation. It’s governance, it’s a process governor project of understanding when this crisis is going to occur. If you’re an international relief organization and there’s a tsunami, what do you do having those plans already laid out? So it’s clear about what you’re supposed to do, what the other people on what other team is supposed to do. And that’s a process design. In our research we asked, is there any governance over the messaging? And most of the respondents said no, there might be some process or a shared calendar, but we really don’t have a way of knowing how to behave when something happens.

[00:10:40.61] spk_2:
Okay. What does this governance look like?

[00:11:39.72] spk_3:
That’s a great question. So governance can happen at a lot of a lot of different points in working together a lot of different points in that sort of relationship life cycle. So for example, when you have a project, making sure that if those teams are gonna be working together on, for example, a campaign or a long term body of work, or maybe there’s a new programmatic area that’s rolling out. You always start with a tool like a project charter or terms of reference as an international organizations, they call a charter terms of reference. Um But the idea is that you’re so together and you’re saying, okay, how are we going to talk about this? What is our organizational positioning, not just messaging but positioning? What is our relationship to this thing that’s happening part of the social problem? What’s our unique value proposition? And how are we comfortable talking about this as an organization? How are we not? That’s the content strategy piece that Alice was speaking to? What do we think the best channels to do that? And how when something happens around this, when there’s a big news event, when there’s something to respond to, how are are we going to work together? And that’s, you know, forever, how are we going to work together? But in this specific case, on this topic, how are we going to work

[00:11:46.52] spk_2:
together these workflows, workflow process? Exactly. All shared and agreed in

[00:12:32.68] spk_3:
advance. Exactly. And that everybody on the team knows, right. It’s not just an agreement that two leaders make everybody, individual contributors need to understand what they’re supposed to do. How do they feed into the system overall? So that they’re working hand in hand together. And a lot of the time, there are certain teams, for example, digital teams, they are forced to operate between communications and fundraising wherever they sit there, controlling channels that all these different parts of the organization need to use a lot of the time. That’s a starting place for forming some shared working agreements or some principles that are used in moments like this. There are a lot of other tools to. So for example, she calendars so that there is one shared view of every external communication that’s happening, whether it’s a fundraising ask or it’s a media piece coming out or it’s some sort of campaign, broad marketing campaign that there is one shared view and everyone gets a view of the whole of what the audience is seeing instead of a kind of micro departmental specific view,

[00:13:00.50] spk_2:
other other other processes that you can share that. Yeah.

[00:13:24.31] spk_3:
Yeah. So we have a whole list in our presentation of hard tools and I would say something like the calendar and the workflows, those are hard tools. Um There are also soft tools and I will just say for fairness purposes, these soft tools like work in any two departments that are having a breakdown. We were here two years ago where we were online two years ago at NTC talking about fundraising and it teams and frictions between those teams. There are lots of places, obviously, it’s not just limited to development and communications. But some examples of some of the soft tools would be um you know, doing shared planning activities. So doing your annual annual plans together, not doing separate departmental plans but saying, what do we want to accomplish this year? What does that look like?

[00:13:48.11] spk_2:
It’s an outside consultant? So what do I know from collaborative calendars? I thought, I thought this especially communications and fundraising. I would have thought that this was all happening.

[00:15:03.09] spk_4:
Think about even pre internet fundraising departments were doing plan giving major gifts and direct mail and they were doing their own thing and direct mail is kind of its own bespoke thing. It’s still kind of done the same way. It was about 25 30 years ago, right? When you enter, when all of a sudden digital happened, everyone, the the email list is really a file of all the supporters. Communications often feels like there’s an audience about just awareness and brand engagement and marketing and all I want to do is engage those supporters in that way. Development looks at that list and says these are prospects or they’re already donors that I need to feed and nurture. And so part of it was the shared technology often created the conflict around who’s list is who’s who gets to message to who about what message, right? So what is the content of the message that’s a fundraising message versus a educational message or what the organization is? Doing the part of that has been, I think that most of the conflicts are around ownership of the odd, they believe they have different audiences. But supporters of an organization don’t have a hat on and say, I’m a donor or another hat on and say, oh, I’m interested in this content. That’s not how it really works. But that shift is slowly happening and we’re seeing more collaboration around that because of the proliferation of channels that everyone is engaging on social email.

[00:15:52.01] spk_2:
What’s your advice around who should be in these conversations were doing the annual calendar? Is it I imagine it’s not only the two heads of the of each team, but how deep do we go to every, all the members of each, both teams? I mean, our listeners are small and midsize nonprofits. So we’re not talking about 25 person fundraising or communicate, but still there could be six or eight people on each or even combined. What’s your advice around? Who

[00:16:40.93] spk_4:
does this planning? Transparency is super important especially to employees now, you know, where we live in an age where feeling aligned with the mission and your work and coming to work and really having a good experience at work is very helpful. So our advice is usually be as inclusive as possible with everyone who can participate in a planning exercise. Bring them in because you know, we live in an age where people are quitting and quiet, quitting and if you live, if you are working in an environment where there’s tension with other teams, that’s a good sign. That’s a problem. I mean, it might be a retention issue there for organizations. So when you do strategic planning together or redesigning a process or anything that will enable a change to happen, it’s, it’s best to be as inclusive as possible.

[00:16:45.92] spk_2:
Or, or if everyone is not included in the actual meeting, then bringing it back to your team incrementally. It’s not like it’s all going to be decided in a 90 minute meeting, bring it back feedback, representing that feedback to the, to the working group or the

[00:17:01.53] spk_4:
collaboration.

[00:17:10.59] spk_2:
Okay. Okay. Um Anything else we should be talking about work processes planning besides, well, you were starting to talk about soft, you didn’t, you didn’t, you didn’t really flesh out. We got digressed, digressed you into more discussion of the hard tools, lackluster, you’re suffering a lackluster host.

[00:18:53.56] spk_3:
There’s a lot, there’s a lot and this is I think where I was going with that was to say these are tools that work in other breakdowns, they work in any breakdown in the human system. But for example, saying we’re taking the whole team away twice a year for one day or two days. And that means development and communications. That might also be a marketing group that might also be a digital team or it might be sub working groups, but we’re going to do these two day intensive retreats where we really try and understand each other’s expertise and map solutions together and those could be processed solutions or that could be campaign planning. It could be anything, it could be exploring new audience opportunities um There and there’s all of the piece we’ve just heard so many clients say this year, you know, this wasn’t working well before the pandemic, but now we’re just broke down by the side of the road. Our ropes have frayed between these two teams and even within our own teams, we’ve on boarded new staff, they’ve never met each other. And so what is it that we’re going to do? So understanding, for example, when you need to pick up the phone, when email is not enough, our slack is not enough, texting is not enough. We need to actually pick up the phone and work together in a human way towards a solution. Um That, that those kinds of pieces as obvious as it sounds, they’re not pieces that people have necessarily incorporated into their ways of working, particularly younger staff. So understanding that there’s a whole range of those kind of tools that you can use um and sort of working norms that you can establish with those teams if you were a leader or even just a manager of a small team. I think one of the most interesting things we found in this survey is that this tends to be less of a problem at small organizations, particularly when you have like a one person development and communications team, you have to work together. You don’t have a choice. This is a problem that happens often with growth and scaling that relationships that once worked. It’s just harder to figure out how to do that. The more humans you have in the

[00:19:17.28] spk_2:
mix retreats. Plus there’s social time built in. What about? It cannot be a soft tulle, just social time that we’re not doing any planning. But we’re doing, I don’t know, you know, one of the mystery, one of the mystery places, solve the murder mystery places or, you know, whatever or just drinks a game room. Yeah. Yeah. Right. Just get to know each other outside our, our marketing and communicate.

[00:20:04.70] spk_3:
This can be very social. But the idea of like after we do something, we have to do some retrospection together, I think that often gets lost in these teams because people are moving so fast, you move from one campaign to the next campaign to the next ask. And now so many teams have the data to sit down together after doing something, even something that maybe didn’t go very well and saying, well, what worked here? Is there something we can learn together and kind of using the data is a way to have an independent objective view. You can all analyze together and say, what does this mean for the future? How do we do it? And you can do those in a fun social way. It doesn’t have to be a boring, sort of like. Now we’re going to do a postmortem and we’re all going to look at it. You can, you can sort of make this a part of the way that you work together.

[00:21:13.56] spk_1:
It’s time for a break. Donor box. It’s the fundraising engine of choice for 50,000 organizations from 96 countries. They’ve got something new. Now, you can accept cashless donations anytime and anywhere with donor box live kiosk, turn your ipad or Android tablet into a kiosk to boost in person giving. And with their new additions to donor box events, you can sell tickets in 43 currencies and ask buyers to cover fees. Put these two together and you’re in person events will take off donor box helping you help others. Donor box dot org. It’s time for Tony’s take two.

[00:21:16.08] spk_0:
Thank you, Kate. How, how are you?

[00:21:18.85] spk_1:
I’m doing well. How are

[00:22:58.51] spk_0:
you? Uh, I’m great. I’m great. I’m glad you’re with us. And, uh, and congratulations again on your promotion. That’s so, that’s Kate. She’s not an intern. She’s our associate producer, but I have someone I can blame. Now, I’ve been saying for years, where’s the intern? Yeah, I wish I had an intern every time I make a mistake who would say who writes this crappy copy? I wish I had an intern to blame. Well, I don’t have an intern but I have an associate producer now, I have an associate producer that I can blame. It’s beautiful. So, any flubs? Well, I’ll just leave them at flubs. I won’t go more, uh, I won’t be more extreme with another F word with any, with any, with any flubs. I’ve got an associate producer that is now going to be responsible. I’m thinking this, this is today’s news. I’m just thinking, I’m glad that Kate is not a member of Sag after yet. Otherwise I would have lost her. She’d be, be on the line so we wouldn’t have her but not a member yet. It’s relieving. It’s sort of, there’s a burden lifted from my shoulders that I no longer have to bear the responsibility of my own mistakes. That’s the beauty of it. I don’t have to be responsible for my own flubs any, any longer. Very relieving. That is Tony’s take two.

[00:23:20.68] spk_1:
Not what I was expecting and I’m not sure what I’ve gotten myself into here but whatever we’ve got just about a butt load more time now. Back to communications and development. Teens working better together. Hmm.

[00:23:23.89] spk_2:
Where else should we go with the topic? We still have some time together. You know, we haven’t

[00:25:24.42] spk_4:
talked about yet when you, if there’s something broken that needs, that needs healing, you know, you think about these conflicts in any, whether it’s between communications and development, between it and development, any kind of processes that are broken and cause frustration and friction within teams. It’s useful to have another event happening and that needs change and then you can overlay process improvement during another change. So a good example that we often find is that if someone is migrating from one software tool to another, it’s a great opportunity because people are going to use a different technology when they come to work every day. The common thing between development departments and communications departments is that they all use digital tools. They use CRM S, they use email marketing tools, they are always tied to technology. And so if the technology is changing, it’s a great opportunity to think about what role do we need doing? What activity in this tool? And then you can take that one step further and say, how should all these roles work together? What’s the workflow? What’s the process here? Who’s supposed to be doing what and what you find in a lot of organizations is there’s a often individuals that they’re just willing to learn everything. So they’ll take on any project and they can use the tools really easily and they end up doing more than their job description, then you have others who just really don’t, don’t have their role clear about what they’re supposed to be doing. So you have an opportunity in something as, as something like a CRM migration. You can also take a look at the staffing and the staffing structure and the processes and improve some of these frictions almost under the guise of as we go through this technology migration. Let’s take a look at how we’re actually doing our work and that’s useful because sometimes new technology has different features. So you need a skill set of a subject matter, expert in a purse skill. How did that person fit in? Which means how to other people’s jobs change. So if you look at the human component around technology

[00:25:40.50] spk_2:
and sometimes technology is not the sole solution, the people in the processes could very well be contributing to the to the problem that we’re looking for the tech to solve.

[00:26:22.77] spk_4:
Usually the text, I would say almost all the time when we hear about a technology problem, the technology is working as intended. It’s a people and process and workflow problem. Sometimes tools are older and they need to be renovated or an organization has developed a new strategy, an organization that mostly does touch engagement or gets corporate gift or grants wants to start a mass marketing program. They need technology that can better accommodate those different strategies. Those are all opportunities to stop and look at process. How are we looking, how are we working together? What organizational structure do we have? Is everybody is or do we have all the right roles in our team? And it’s a great opportunity, we find that a lot of the time we do a lot of change management and process design around the human component of the technology and it really has nothing to do with the tech itself.

[00:26:34.31] spk_2:
Is there another example, Alice that you can share around an event that merits this this kind of attention and planning and introspect. Really, it’s introspection, I think its organizational introspection, something else non tech

[00:27:33.47] spk_4:
oftentimes a new leader will come in so a new leader can come in and have a new idea or a new program. Like the example of now we’re going to start doing a new strategy. So any type of external force of change, if there’s a moment of critical change, that requires the opportunity to take a step back and look at how things are working. You’re absolutely right. It takes a very self actualized executive director to say here, I’m getting complaints from my development director and complaints from my communications director. I need to bring in an outside consultant and figure out a better process so people can work together. That doesn’t often happen. Usually there’s some other pressing external event like a new person comes in, who’s a leader, a new development director and director and executive director who says, wait a minute, this doesn’t seem right. Why are people complaining and not getting along? Let’s take a look at that or it’s a technology thing. It’s like our tools aren’t working together.

[00:27:58.51] spk_2:
Okay. That was a good example. Thank you. Alright, cool. I’ll put you on the spot. Thank you. All right now. You’re cause craft consulting, you’re not flustered. I, I put you on the spot and you rose to the moment. Of course. What is no surprise, surprise? Yeah, that’s right. All right. Um We still have some time if there’s other stuff you want to, we talked through your three learning objectives, stated, learning objectives for the, for the session. But what else, what else you’re gonna share with folks that we haven’t talked about? Maybe we

[00:28:11.46] spk_3:
could talk a little bit about our survey results. Um I think we learned some

[00:28:14.54] spk_2:
more motivation type. Okay.

[00:28:57.93] spk_3:
Well, one of the things we asked about values beyond motivation, beyond motivation. Uh the subject of structure because we were, we were curious about and we have observed a lot. It’s not a perfect structure that perfect organizational way of structuring this work of these teams that works well every time. But what we really noticed is there are big differences in the way that these breakdowns happen that are a result of structure. So when you have a development in the communications team and one department, it’s not that that’s a perfect structure. It’s just harder to have a lot of conflict where people don’t work together, right? But as an organization grows, you tend to have two separate functions, people specialize and they pull apart. That’s one moment where a lot of conflicts can happen. Um where digital lives in an organization that’s a big differentiator in terms of. So if digital lives in communications. Sometimes there’s a real breakdown between development and calms. Digital are the ambassadors that go back and forth and the emissaries between those teams and are the ones that are trying to connect the ropes. Even when those

[00:29:17.95] spk_2:
earlier you said something similar. Yeah,

[00:29:27.92] spk_4:
they have to be the mitigators, you know, they have to, they’re getting the pressure from both sides and they actually have to serve both departments. So oftentimes the attitude and approach the digital team can be one of either exacerbating conflict or bringing people together.

[00:29:32.93] spk_2:
What about the existence or not? Of the same leader over two different teams. So, but they’re not the same team, they’re two separate teams but same director or vice president. Does that, does that make a difference in terms of likelihood or not of conflict? That’s a good

[00:29:57.92] spk_3:
question. I would say it depends sometimes that leader themselves really has a career that aligns with one function or another. We’ve seen, I have an exam recently, the department that its development in communications, but the leader is really a long term career fundraiser and communications. A little left out. It’s like kind of a child that has the parent that’s really aligned with the other child. So if you have a strong leader who equally invested in both sides and really thinks from the perspective of both sides that actually can work very well as a structure, we’ve seen a lot of that

[00:30:28.41] spk_2:
interesting because they come from a background of one of the other. So they’re going to be much more fluent with one function.

[00:30:51.56] spk_3:
Exactly. As something else we saw that I thought was really fascinating. Is we asked how many of these organizations have a dedicated marketing or engagement team that’s not exactly calm and it’s not exactly development. It’s a marketing function and a huge portion. I think almost 70% said that they have marketing teams when we would have these conversations 10 years ago. Marketing, it’s still a very dirty word in organizations. If you said marketing people would say, well, I’m a nonprofit. We don’t do marketing that’s changed hugely railed

[00:31:14.88] spk_2:
against that, but I always bristled against that, but it has changed, it has changed marketing and promotion. Now we talk about promotion. Promotion used to be sales promotion, like selling lay’s potato chips at a point of sale, you know, in a supermarket that was sales promotion. Uh You know, we’ve, we’ve there are things we can learn from the for profit sector, right? Everything corporate is not dirty. Exactly and marketing and promotion, I think are

[00:31:41.11] spk_3:
examples and marketing. A lot of those teams see themselves as engagement functions as thinking across all the ways that an organization might engage and thinking about the full funnel, the kind of full end to end relationship even for non donors, like volunteers, activists. Um lots of other folks, service recipients even, how do they play into the way the organization needs to be engaging them. Well, the

[00:32:46.09] spk_4:
for profit world has kind of nailed this with the idea of customer experience management. Now you have big companies that have CX. So when you think about the donor experience or the supporter experience, thinking about it, from that perspective, it’s about the curation of an entire holistic experience. The for profit world has nailed that when you, it’s, it’s important to actually for all of the teams to consider their audience as one audience. And how do we, what do we want that experience of our audience to be? And that like I said before, you don’t put your hat on as a donor and a hat on to someone else. So thinking from all of the new knowledge we have from customer experience management, applying that to how we’re going to engage our supporters. We have seen organizations combine their development and communications teams like you said before into a public engagement, um External affairs, other names of teams that have a single leader, the benefit of that is also there’s a single source of making a decision or setting priorities, which is really helpful to have right now, the teams have competing priorities and there’s no arbitrator besides maybe the executive director or the executive committee to say yes, we’re going to focus on this and we’re not going to focus on that. We talked

[00:33:07.22] spk_2:
about message prioritization, okay. Right. Single single decision maker. Alright. Anything you want to leave us with, I let Alice open. So Mr, you want to leave us with something harmonious and uplifting, empowering

[00:33:17.27] spk_4:
the harmonious and uplifting, encouraging,

[00:33:19.09] spk_2:
encouraging, and empowering.

[00:33:57.97] spk_3:
Well, one of the things that gave me great relief in analyzing the survey results was to realize that I think most people know that these two teams actually have more in common than many of the other teams in the organ. There are some natural points of harmony built in. They both really care about results and outcomes. They are very focused on reaching audiences. They think from outside in and not just an inside out perspective. And by that, I mean, they think about these audiences and what do these audience needs. They’re curious about how to reach them, they want to message right and represent the organization, well, they want to get it right. And they see themselves as bro the work of the organization to the world at large, making it relevant and meaningful. So there’s a ton of common ground. I think that just gets obscured a lot of the time by these persistent thorny dynamics. And when you can help people to see the common ground, people are relieved and excited to work together almost universally. We’ve seen that over and over again. The will is there people just sort of need to be given permission and shown the way

[00:34:26.58] spk_2:
Mr mclaughlin Alice Hendricks, both principles and co founders of cars, craft consulting. Thank you very much. Thank you. Thank you, Mr. Thank you Alice and thank you for being with nonprofit radio coverage of 23 nt. See where we are not sponsored by lay’s potato chips. Even though I gave them a shout out, we are sponsored, in fact by Heller consulting, technology strategy and implementation for nonprofits. Thanks for being with us

[00:35:02.90] spk_1:
next week giving circles with the woman who popularized them. Sarah Llewellyn. If you missed any part of this week’s show,

[00:35:06.21] spk_0:
I beseech you find it at tony-martignetti dot com.

[00:35:25.10] spk_1:
We’re sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Our creative producer is Claire Meyerhoff. I’m your associate producer, Kate martignetti. This show, social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

[00:35:51.75] spk_0:
Thank you for that affirmation, Scotty be with us next week for nonprofit radio. Big non profit ideas for the other 95% go out and be great.

Nonprofit Radio for June 26, 2023: Data Driven Storytelling

 

Julia CampbellData Driven Storytelling

Julia Campbell returns to share her thinking on retaining and engaging donors by creating and curating your best stories. She’s an author, trainer and speaker. This continues our coverage of the 2023 Nonprofit Technology Conference, hosted by NTEN.

Also this week, we welcome Nonprofit Radio’s first announcer, Kate Martignetti!

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

 

I love our sponsor!

Donorbox: Powerful fundraising features made refreshingly easy.

 

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
View Full Transcript

Transcript for 646_tony_martignetti_nonprofit_radio_20230626.mp3

Processed on: 2023-06-25T02:29:31.581Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2023…06…646_tony_martignetti_nonprofit_radio_20230626.mp3.830311871.json
Path to text: transcripts/2023/06/646_tony_martignetti_nonprofit_radio_20230626.txt

[00:00:34.88] spk_0:
Hello and welcome to tony-martignetti, non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Our announcer, Kate martignetti is gonna stick around last week. I invited her on for fun and I love the way she sounds. So I hired her, Kate. Welcome.

[00:00:36.29] spk_1:
Hello.

[00:00:41.36] spk_0:
Glad to have you. Congratulations on your May graduation from American Musical and Dramatic Academy. How did you, how did you find that program?

[00:01:14.59] spk_1:
I went to a high school at a technical school for theater and then I just kinda wanted to continue theater as like a professional career. And one of the places that I found during one of those um college fairs where you can let go and speak to other colleges in the area in other states found Amanda. Um and they were like, hey, come work with us, we’re professionals. Everyone has the same passion as you. You will be worked very hard, which is something I really wanted because theater and just being on stage is what I want to do for the rest of my life and

[00:01:28.69] spk_0:
where you worked very hard. How did you like, did they work too hard?

[00:01:32.49] spk_1:
Yes, they did. They worked me very hard. But I, you know, out in the Real World you’re gonna be auditioning every single day, maybe multiple auditions a day. So I am to throwing us new material every day was honestly really, it helped to prepare us for the Real World.

[00:02:02.01] spk_0:
I’m glad you had a great experience at an NDA. And I’m really glad that you are non profit radios announcer. So welcome again, I’d be hit with pseudo AG graphia if I had to write the words you missed this week’s show,

[00:02:48.75] spk_1:
data driven storytelling. Julia Campbell returns to share her thinking on retaining and engaging donors by creating and curating your best stories. She’s an author, trainer and speaker. This continues our coverage to the 2023 non profit technology conference hosted by N 10 on Tony’s Take to the gift butter video. We’re sponsored by Donor Box with an intuitive fundraising software from Donor box. Your donors give four times faster helping you help others donor box dot org. Here is data driven storytelling.

[00:03:23.73] spk_0:
Welcome back to tony-martignetti, non profit radio coverage of 23 NTC, the 2023 nonprofit technology conference where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. You can tell that this is much quieter than all the other 23 NTC recordings you’ve heard. That’s because Julia Campbell and I were not able to connect on the floor at the conference, but we’re doing it in follow up.

[00:03:26.56] spk_2:
I got the time zones wrong. It’s my fault. All

[00:03:34.39] spk_0:
right, Julia, I wouldn’t say it, but yes, Julia messed up the time zones. She was ready two hours after she was supposed to come. I

[00:03:38.69] spk_2:
was like, where am I going? What am I doing? And your poor, lovely, you know, associate said, oh, no, that was a while ago. So thanks for bearing with me.

[00:04:00.14] spk_0:
Yes, of course. Yes, it’s, it’s Julia Campbell very well, very well worth waiting for. And Julia is an author trainer, speaker and even years ago was the social media manager for tony-martignetti non profit radio which helped launch her author speaker training

[00:04:12.55] spk_2:
career. I really, really, really did. That’s so interesting. It was so long ago because it doesn’t seem like that long ago.

[00:04:35.35] spk_0:
It was good. 878, 10 years maybe. I’m not sure quite 10, but it’s around there. Yeah, we had, we had fun together. Yeah, we did. Yeah, you always knew what you were doing. You just get me, get me, get me straight. Google. What? Google Mail. What am I like?

[00:04:38.03] spk_2:
Yes, you have some, you have some great ideas. But yeah, the technical application, but that’s the perfect example of being in the weeds. And I think you are a great example of knowing your strengths and hiring out and you still do that. It’s inspiring for, you know, entrepreneurs and freelancers like me,

[00:04:57.66] spk_0:
I’ve had a social media manager for many uh 15 years, probably 14, roughly 14, 15 years, I’ve had somebody helping me.

[00:05:08.51] spk_2:
So nonprofits take note. You don’t have to do it all yourself.

[00:05:59.26] spk_0:
Oh, please don’t. Yeah, you don’t, you, you know, based on your scale, you know, you might be able to but if you want to really scale, you know, you need help in a lot of different areas might be grants, it might be social media. Yeah. Don’t, don’t fear the outside folks who can help, you know, they specialize, alright, like Julie, like the Julia Campbell’s, but she’s moved on from being social media manager. Now. She’s author trainer, speaker, August personage generally. So your topic at NTC at NTC? Yes, was retain and engage your donors with data driven storytelling. I feel like we should start with what is data driven storytelling. So let’s start there.

[00:08:40.91] spk_2:
Yes. So I think that the term storytelling has taken on this interesting almost jargon e quality where people just sort of throw it around and they say, oh, we have to tell stories or collect stories or share stories. And I’m definitely guilty of a lot of that because a lot of my content and materials and training is around effective storytelling, but a lot of nonprofits don’t work in human services. So there are quite a few of us that maybe don’t have those stories that are incredibly apparent like the puppies and the kittens and the kids and the, you know, the Food Bank. Um So how can we use the data, but also create a narrative around it. So, with storytelling that is data driven, it’s really appealing to people that have that logical mindset. So the way that I taught it and just to go very briefly, the way that I tried to frame it in the session. Okay. Well, the way that I framed it in the session and I did have two other speakers with me that were absolutely fabulous. Um And I want to talk about how they covered it as well, but I talked about Aristotle’s rules of persuasion. So the only way you can persuade someone to take an action is to have three elements. One is logos, which is logic, the logical nature. The second is ethos, which is, which means you need to be credible, which is tony, why you read my bio and talk about my accolades before the podcast even get started because people are automatically saying, why should I listen to her? You know, why should I even pay attention to her? And then there’s pathos which is the emotional connection that you need to have in order to take an action. So data figures into the logos piece of it, which is convincing me that what you’re working on is something that’s urgent and relevant and timely, but also something that’s really a problem like is food and security a problem that sounds silly. When I say it out loud and I’m sure for everyone listening, it sounds silly. But if I ask someone on the street, they might say no, I don’t think so. I don’t know anyone that goes to a food bank. I don’t know anyone that’s food insecure because what we don’t understand, we’re so caught up in the curse of knowledge and what we know that we don’t understand. We still do need to convince people that the problems we’re working on our problems. You know, we can’t just keep sending out fundraising appeals that say everything is great and hunky dory and wonderful because people will read it and say, oh great and just throw it in the trash. We need to incorporate data and statistics into our storytelling to show people that this issue, this cause is relevant and timely and also is really worth our attention,

[00:08:55.08] spk_0:
but still make the story humane,

[00:10:31.06] spk_2:
but still make the story humane. So storytelling is the way that you’re going to create that empathy that is required. So if the only thing you do is share statistics, you know, and actually I should have pulled up my slides and gotten some statistics because I’m going to just make them up right now. If you say, you know, 100 billion, not 100 billion, 100 million people are refugees right now in Ukraine, right? That’s just a statistic people’s eyes kind of glazed over if you don’t start talking about the story. Like what is the story? Maybe? Tell a story of a family that was displaced, tell a story of a family that came to the United States and what they experienced. So if you read anything that’s good journalism and tony, you know, I studied journalism. Journalism. Journalism is really my passion. That’s why I started my podcast. That’s why I love to write. I love to get the story, but not just the story. I really want to drill down into. Why is this something we need to pay attention to right now? And why is this relevant? And how does this sort of relate to what’s going on in the rest of the world? Because what happens is when non profits do their storytelling, a lot of the time they focus just on their locality or they focus just on maybe even their region if we’re lucky, but we need to tie our stories into the bigger picture of, you know, racial inequality and racial injustice or maybe, you know, the bigger problem of substance use and abuse, the bigger problems of income inequality and how that affects people experiencing homelessness. I think we need to do a better job tying our little piece of the pie into the bigger picture to create that context for our audience. So we shouldn’t rely on data, but we should definitely be incorporating it more, I think with our stories.

[00:11:04.62] spk_0:
Alright. This is, it’s, it’s sounding very valuable but a little esoteric. So like how can we or what are there things that we need to think about or I mean, this is not, it’s not a 1234 steps, you know, when you’re done, but how do we approach this so that we can get to what we aspire to human stories that also incorporate data so that people see the bigger context

[00:11:33.00] spk_2:
thinking about. So we need to be really creating a system where we’re constantly looking out for not only really effective stories but also data that supports our point that this is a problem. So while I love Humans of New York, I love Humans of New York. Don’t get me wrong. I think it’s,

[00:11:49.71] spk_0:
I don’t know if there were more than two volumes, but I have two of those on my

[00:12:16.50] spk_2:
book. It is anyone that wants to be a storyteller, especially a storyteller on social media needs to follow Humans of New York on Facebook and Instagram get the books. They’re fantastic, they’re wonderful stories. They make me feel something but Humans of New York, they don’t ask you to do anything. I think they might now be fundraising and there might be a call to action at the end. But in the beginning, it was just sharing these stories to make you, you know, to help you feel like you’re part of the human experience

[00:12:22.88] spk_0:
is and compelling photographs of folks

[00:12:26.27] spk_2:
exactly compelling

[00:12:27.27] spk_0:
visuals and not by a professional photographer. I don’t think he was a professional

[00:12:31.36] spk_2:
photographer. No, I think he’s just using an iphone.

[00:12:34.07] spk_0:
Yeah.

[00:14:54.64] spk_2:
Talk about just something that exploded because as you can see, you know, we’re craving that human connection. So we’re craving like seeing ourselves and other people or you know, we want to be empathetic, we want to be compassionate. But when you want someone to do something, you can’t just share a fantastic story and then say give at the end, it really needs to be what is the impact going to be when you give, for example, what’s going to happen with that donation? A lot of people say give so that 10 people can, you know, have access to the food bank or give so 40 kids can get the backpack, something like that. Yeah. So I consider that a piece of data. So data doesn’t have to be a statistic on the problem. It really just has to be something that is going to appeal to the logical side of my brain. So you’ve got me emotionally, you grabbed my attention, you piqued my curiosity, you pulled at my heartstrings, maybe or you inspired me, maybe you made me angry. That’s a valid emotion to elicit with storytelling. And what are you going to do with that energy? And that’s where a lot of organizations I think get lost. They focus on telling this great story, pulling the heartstrings, but then what happens after or they tell these great stories and they keep telling them, but I’m a donor and I now want to know what is the effect, what is the impact? Like? Tell me great stories. Fine. But if I’m an active donor to organ is a, I’m a monthly donor, I really now want to know how many people have been served this year. How much is this affected? What’s going on? Is it pushing the needle on this problem? Is there legislation being passed? Like what is the sort of what is the impact? And I think that’s lacking and a lot of donor communications because we focus so much on donor acquisition and we don’t focus on donor retention. And when I designed this training, it was really retaining and engaging donors. It was not about donor acquisition. There’s enough data on that. I talk enough about that. But how do we really get them invested by using the statistics and communicating the impact? I think we just continually tell them these great heartstring pulling stories. But at the end of the day, we really want to know a little bit about what was done with the funds that we provided.

[00:15:59.12] spk_1:
It’s time for a break donor box. It’s the fundraising engine of choice for 50,000 organizations from 96 countries. It’s powerful enough to double donations and simple enough to be used by everyone. Black girls code increased donations by 400% upward. Scholars increase donations by 270% Maya’s hope saw a 100% increase in donors. The donor box donation forum is four times faster. Checkout, no set up fees, no monthly fees, no contract and 50,000 or go all over the world. Donor box helping you help others. Donor box dot org. Now back to data driven storytelling.

[00:16:59.72] spk_0:
The whole point of this is retention and engagement. Alright. So data for, for context data for so for understanding the scope of the problem, you know, sort of human storytelling to pull us in and, and ground it because you’re right, we can’t, we can’t understand something on a scale of 100 million people. It’s not that many in Ukraine, but whatever it is, we can’t understand even a million, even even 10,000 people is hard to understand, let alone millions, right. So, all right. So you know grounding in in one or two concrete stories, um data for impact. So you know what, what, what are we doing? Yeah, the problem is enormous. What’s our part of it? How can you be allied with us, help us alleviate the hunger problem or the domestic violence problem or in our community? Okay. Okay.

[00:17:07.59] spk_2:
These are huge problems and it takes the story to contextualize it, but the data to put it in perspective,

[00:17:25.56] spk_0:
write the story. Yes, the story contextualized data for perspective and, and context. Exactly. Alright. Alright. Um Right. Without too much reliance on data but but the numbers are important to, you know, get a sense of the scope of the problem. Like you said, I’m just, I’m just reiterating the smart points you, you, you already made. Um

[00:19:26.76] spk_2:
And I think another thing that nonprofits trouble with and you probably see this too in your work with like planned giving. Don’t donors, I don’t want to say not all donors are created equal because I hate that saying, but I don’t know how else to say it. Like donors don’t all want the same information. You know, donors don’t necessarily all want the same information depending on where they are in the donor journey. And they might, you know, they definitely need to hear the stories, the success stories, the testimonials, they need to hear the good things that are being done, but they also really need to understand that these problems are not going away. Like you give a $10,000 gift, you’re amazing and wonderful and that’s incredible. And thank you. And here are ways that you can get even more involved or becoming a go to resource on the issue. That’s always what I like to think. People start out the conversation trying to be the go to resource, but they should be, you know, kind of wining and dining the donor. Once they get the money, then they become the go to trusted go to resource on this issue. And they almost become like an advisor telling people you really care about arts in our community. This is what’s going on. You know, this is what the data showing arts is a fantastic way to improve academic excellence or are, you know, we have shown that the kids in our program are getting into college at higher rates, whatever it might be, we throw all that data at people that don’t even know us and don’t even care necessarily care about us. And we don’t end up giving this information to the donor who has raised their hand and put their credit card down and said I care about this issue. Um I think we just focus so much on donor acquisition and throwing so much information at brand new prospects, but not enough using this data to cultivate and retain existing donors

[00:19:56.58] spk_0:
and motivate. Um you know, you want folks to feel good about whether it’s $10,000 or $1000.50 dollars, you want them to feel good about what they’ve done. So they’re encouraged to, to do the same or more and not leave and not be among the, was it 75% of first year donors leave us?

[00:20:05.48] spk_2:
I think the fundraising effectiveness project data that just came out something like 80% of first time donors leave and then overall donor retention is around 46%.

[00:20:32.87] spk_0:
Yeah, not even half right, not even keeping half half our donors. Yeah. Alright. Alright. So smart to focus on retention engagement. Um What else? What else what else did you talk about? Because you had the other, you have the uh co presenters. So I don’t want to specifically ask you things that were in the like the learning objectives. And then you say, well, that was somebody else’s support

[00:23:41.34] spk_2:
so well, we really worked collaboratively together. So, um my two co presenters, one was Patrick Byrne, who’s the CEO of the Challenge Foundation, which is an organization based in Denver. And then Candice Cody, who’s been a longtime friend of mine, but she does marketing and data analysis for community boost, which is a consulting firm. So I asked Patrick to join us because he has that for, you know, um in the trenches perspective, he had just actually changed jobs, but he’s been working in um education and after school and youth development for decades in Denver is actually pretty well known. So, and he’s the CEO, he goes out and does a lot of these donor meetings, which we’re all very familiar with. So he’s one of those CEO that loves to go meet with donors, loves to talk, loves to present, loves to be like on the forefront of the issue. And he says that he Jen, he generally like will with a major donor lead with the data almost. It’s not like they’re parading around, you know, he doesn’t usually have one of the youth um come with him to these meetings, first of all, because of confidentiality and ethic, ethical reasons. Certainly they have events where the donors get to see the program in action. But he says often what he finds with the big big donors in the foundation certainly is that they want to see that data. So they understand that the problem is, you know, it’s really large and they know the success stories because the Challenge Foundation has done a great job in terms of marketing and pr and they’re always in the news, but they want to see kind of the hard facts. Like are we really pushing the needle on this? Like, are we really getting good results? Are we getting the bang for our buck if you will? Um What are the outcomes? You know, what are, what’s the actual impact based on our goals and objectives of what we’re trying to achieve? So he was talking a lot about his experience, talking to donors, his experience collecting those human interest stories as personal stories, how they do it at his organization. They have a whole system, they train their employees in storytelling, all of them so that they can notice a good story or a mission moment or a little quote or a testimonial when it comes up so that they always have like a database of stories to pull from. So when I tell clients that they, that really freaked out because they don’t want they, they think that it’s going to be everybody out in the wild West posting all over Instagram without any guidelines, but that’s not what it is. It’s really just people collecting the stories and sending it back to one person who’s kind of the gatekeeper and figures out the permissions and things like

[00:23:43.42] spk_0:
that. That’s valuable. You’re curating stories throughout the organization. Yes.

[00:24:40.43] spk_2:
And really, that’s the only way that storytelling is gonna work if you have it infused into the culture, if you just have your development director and I’ve been that development director that is the only person responsible for stories. What’s going to happen as I used to do every Friday, I would send out an email and say, hey, everybody, I’m gonna send out the newsletter this week or I’m sending out donor. Thank you. I really need a great story. And then of course it’s crickets. So if it’s not infused into the culture and if it doesn’t come from the top down, the importance of collecting these kinds of things, it’s just not going to happen. I mean, people are so busy, think about all of the things like anyone listening, think about all the things on your plate right now. But if it’s part of your job description, you know, part of your expectation. And if it’s just something that’s part of the culture of the organization, it makes it a lot easier. Yeah. And it

[00:24:41.46] spk_0:
makes it easier for the for the person who does have to curate the content because there’s this library of, of valuable stories that you can go back and ask more detail about. But, you know, like, well, you know, this, we have this great success or this, this woman gave said something about our work and here’s, you know, here’s what she said.

[00:25:09.61] spk_2:
Exactly. And you, you can’t always be on the front lines. In fact, you’re probably not always on the front lines, the marketing person, the fundraising person, and you’re not gonna

[00:25:10.53] spk_0:
remember it, You know, six weeks later when the, when the newsletter person emails you, you know, because it happened six weeks ago, you’re not gonna remember that story, but in real time. All right, that’s valuable in real time. If people just have somebody to email, look, there’s great, great quote from this woman. You know, I can tell you more if, if you decide

[00:27:41.51] spk_2:
exactly, I can tell you more or I had lunch with this donor and I think she’d be really perfect for our gala. Just make a mental note. You know what I mean? And it’s things you can follow up on later. And what I always say is that these stories are evergreen. People think that email and social media, everything has to be something that you came up with that second. It really doesn’t like if it’s a story from five years ago, it’s still powerful and no one knows it was from five years ago and it’s still like it still has that impact. I just think we overthink the content creation and the storytelling, the story gathering process because we think it has to be something that happened this week. It really does not. Like sometimes people work on stories for months, you know, they work on them for weeks. Like thinking about making a video, you can work on that for a really long time. It doesn’t have to be this like, oh, this person told me this story today and I have to post it today. That’s the way I think we think about things, think about websites that have stories on them that are really God only knows how long the stories have been on there. But that doesn’t diminish their impact. It doesn’t diminish the person’s transformation or the life that was changed or the impact that was made. It just, it just um you know, if you have that, that powerful like evergreen story that never goes stale, you can build on it and why not revisit stories? That’s another whole topic. Charity Water does that they constantly are revisiting people that they told stories about and sharing new information about these people. And I just wonder why we have to constantly be on this hamster wheel of storytelling and we don’t dive a little bit deeper or maybe, you know, revisit someone that was in our program that we talked to, maybe talk to them five years later or even just a few months later. So the constant content creation, hamster wheel and the view of storytelling is it has to be this perfectly crafted Lord of the Rings trilogy kind of thing where there’s, you know, the hero’s journey drives me crazy journey.

[00:27:47.80] spk_0:
Yeah, the

[00:28:21.34] spk_2:
hero’s journey. It’s the, it’s the one we all know. It’s like the Luke Skywalker, the Harry Potter Frodo. I mean, it’s the, the Hunger Games, you know, Katniss, it’s the reluctant hero and then the guide and then we all know that story. But when we are talking about storytelling, especially on digital channels, it really can just be a great picture and a quote like Humans of New York does it or it can be a mission moment or it can be a piece of data and then illustrating that data with a quote with a testimonial. So I think we tend to think everything has to be perfect and very produced. But on the other hand, that’s stopping us from doing the work, I think it’s a little bit of an excuse. Honestly,

[00:28:36.25] spk_1:
it’s time for Tony’s take two.

[00:29:13.33] spk_0:
You can watch the video of last week’s webinar that I did with Give Butter. It’s debunk the top five myths of Planned Giving. I was with Floyd Jones from Give Butter. And when I say with, I mean, we were sitting next to each other, it was terrific. What I’ve never done a webinar like that and I hope I can do more where we’re sitting side by side. So we joined each other’s screens and we just, we had a good time at, at the, we were in Brooklyn. So if you want to watch the video of debunked, the top five myths of Planned Giving the video is on the Butter blog at give butter dot com.

[00:29:23.98] spk_1:
That is Tony’s take to, we’ve got just about a butt load. More time for data driven storytelling with Julia Campbell.

[00:29:53.07] spk_0:
That’s all very valuable. Go back, you know, like if you’re listening, I would go back 10 minutes and replay what, what Julia just said because there’s 44 valuable points in there that will help your storytelling, help your content curation really valuable. Um And what did you just say that something is hurting us? What was the last thing like last sentence you said?

[00:30:00.97] spk_2:
I think it’s a little bit of an X. It’s

[00:30:03.11] spk_0:
an excuse. Yes, it’s an excuse. So not happening because we don’t have anything that’s 24 hours recent.

[00:31:12.51] spk_2:
So or we don’t, we don’t have the budget to make produced video. I could tell you every excuse in the book, every storytelling excuse I have been told and there are ways around it and this is not my quote and I just wrote it down for a talk that I’m doing and I can’t, I want to give credit to somebody for it, but it doesn’t take resources to be resourceful and you have to consider, you know, your budget, your band with your capacity and also, of course, there’s ethical considerations around storytelling, but none of this is insurmountable. I’ve worked with organizations. I work with an organization that focuses on their think tank and they focus on chronic absenteeism in the United States. They never tell stories about students because they don’t want to focus on a student who’s chronically absent. I think that would be highly unethical to do that. And also it’s, you know, there’s such a stigma around it that it’s hard to find personal stories for them, but they still managed to talk to teachers or principals or even other um like legislators about their work. I mean, there’s ways to do it without getting that. You know, Julia was hungry and she came to the shelter and we helped her.

[00:31:27.96] spk_0:
But can’t they tell a story of a student just anonymized?

[00:31:37.21] spk_2:
They could they tell they interview a lot of teachers who tell stories, the third party stories, okay. But because they don’t provide direct services so they provide training and assistance and legislative advocacy. I mean, their think tank,

[00:31:54.70] spk_0:
right? But let’s, let’s take, let’s take a hypothetical then playing off that. I mean, if you, if you do do direct service work, the stories can be anonymized, right? Not to use the neighborhood that they live in, you can pick another neighborhood. You don’t have to use their age, you can pick something different than their age. You don’t have to use their name, you can pick a fake name. No, the, but the story can still be told that that sounds like a, that sounds like one of your excuses. We don’t want to, I don’t want to compromise. We have ethical and maybe even legal

[00:33:49.15] spk_2:
requirements. Okay. So anonymized of confidentiality clients I’ve worked with one is called Plumber Youth Promise their foster care agency and Salem Mass, they only work with underage kids because once they turn 18, they age out of the foster care system. So they sent an email out the other day that I saved because I wanted to use it as an example um with my clients and it said that 40% now this is like such a horrifying statistic. 40% of kids that age out of foster care, like our homeless instantly just homeless because they don’t, they’re not staying in their foster care family. Maybe they can stay in their foster care families house. Um They certainly can’t stay in the facility because of laws, state law. Oh my God, it’s so horrible. So that is such an example of that statistic grabbed me and then they told a story of girl that they assisted um while she was transitioning out and they talked about their whole transitioning program and what they do when kids turn 17 and how they work with them for a year to figure out this transition. So they don’t turn homeless. It was really amazing and like it was just super I opening for me because I guess we all, I don’t know, I just never thought of it that way, but it was using data in this way to kind of open my eyes. But then sharing a story of how okay this this piece of data is horrible, but here’s what we’re doing, you know, in our little corner of the world to combat it. And it was, it was all anonymized. Like you said, there was a picture of like a tree in the email and it was, the story was, you know, obviously names changed and everything. So there’s definitely a way, there’s ways to do it.

[00:34:28.71] spk_0:
All right. Thank you. Encouragement, encouragement. They always, this is, this goes to something I’ve, I’ve said on the show a few times and I say in my trainings too often, you know, I like to think about how we can instead of why we can’t, if you’re looking for the, why we can’t. You come up with 1000 reasons were under resourced. We’re, we’re understaffed. It’s a holiday

[00:34:29.83] spk_2:
week. It’s a recession. It’s this, it’s that it’s a political campaign

[00:34:34.80] spk_0:
has time, right? It’s the summer. It’s the fall, it’s the winter. It’s the spring, nothing can get done in those four seasons. No, we need a new season. You know, exactly why you can’t. But the, how you can focus on the, how you can see why you can’t, how could we get it done. Let’s assume we’re gonna do it. How can we do it? How can we do it?

[00:35:36.64] spk_2:
I love that. I think it’s all about framing and a lot of it is mindset like you and I both teach tools and tactics. But if you have a person, what you just said is so interesting is if you have a person that comes to you for training and help, but they are just thinking about, they want you to just legitimize why they can’t do something. I immediately say, I just don’t think this is gonna work until we can get into that. What can we do space? Because especially with storytelling, people do, they have a lot of challenges that are very valid and then they have some challenges that maybe they could work on that. They put up these walls that they think. Well, we can’t share this, we can’t collect this data, we can collect this story. So coming at it from that we can, I think I’m guilty of doing that in my own life. I think you’ve just inspired me to change my own thinking. Sometimes I’ve got to come at it as a I can like, what can I do? I can’t do that. Okay. What can I do?

[00:36:11.90] spk_0:
Exactly. Exactly. Alright. Any more encouragement on data, the intersection of data and humanity, let’s say

[00:37:43.52] spk_2:
data and humanity. Well, I believe that we do so much data collection and we have absolutely no idea of what we’re doing with it? So with any kind of data collection that you do, whether it’s internal or external or social media or its program related, always have a focal point. How is this going to be used? How are we going to improve what we’re doing? How you know, what could this inspire? What could this elicit, what minds could be changed? What behaviors could be changed? Always have that sort of bigger picture view of the data you’re collecting. Because if you know, we can all collect data all day, every day, but if we’re not using it in an effective way, if we’re not contextualizing it for people or if it’s just a piece of data that we’re not doing anything with, it’s really not going to be worth anything. And I also really encourage people have empathy for your audience. So this is something that J Kenzo says he’s one of my favorite authors and podcasters, J A Kenzo and he says have empathy for your audience, make everything very explicit, very clear, very short, don’t wrap a ton of stuff in 90,000 statistics and flow charts and things like that. Unless it’s a funder, you know, you’ve gotta know your audience. But if you’re thinking of an email or social media post, just have empathy for people, they’re scrolling, they’re busy, they have 90 1000 other emails, their boss is yelling at them, their kids are probably homesick, you know, whatever it is. Just make sure that you are providing the most relevant information, something that’s going to help them inspire them, something that’s going to encourage them to take the action that they want to take,

[00:38:02.73] spk_0:
have empathy for folks. Channel, channel your folks. I try to channel our listeners when I’m talking to smart folks like you. All right.

[00:38:11.95] spk_2:
Yes, I love that. Be your audience. Think about your audience first,

[00:38:16.04] spk_0:
Julia Campbell August personage

[00:38:20.42] spk_2:
personage. Uh going to put that in my email signature.

[00:38:33.66] spk_0:
Uh But more more uh perfunctorily, she’s author, trainer and speaker and was a speaker at 23 NTC. Thanks to

[00:38:37.57] spk_2:
excellent

[00:38:39.63] spk_0:
my pleasure and thank you for being with the ever continuing coverage of 23 NTC. Even four weeks later, still still capturing the smart speakers. And we were sponsored at 23 NTC by Heller consulting, technology strategy and implementation for nonprofits. Thanks for being with us

[00:39:42.29] spk_1:
next week, 10 fundraising boosts on a budget and personalized fundraising at a scale. If you missed any part of this week’s show, we beseech you find it at tony martignetti dot com were sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Our creative producer is Claire Meyerhoff. I am your announcer Kate martignetti. The shows social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

[00:39:48.78] spk_0:
Thank you for that affirmation. Scotty B with me next week for nonprofit radio, big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for May 15, 2023: Engagement And Stewardship For Increased Giving & Data Maturity

 

Brenna Holmes & Alyssa AckermanEngagement And Stewardship For Increased Giving

As our #23NTC coverage continues, Brenna Holmes and Alyssa Ackerman deliver systems and ideas that treat your donors right. They help you understand the value of multichannel touches that move the needle on donor retention and value. They’re from Mission Wired.

 

 

 

 

Joanne JanData Maturity

Also from #23NTC, how data strategy and practices impact your ability to meet your mission. Plus a free resource to gauge your data maturity. Joanne Jan is from data.org.

 

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

 

I love our sponsor!

Donorbox: Powerful fundraising features made refreshingly easy.

 

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
View Full Transcript

Transcript for 640_tonymartignetti_nonprofit_radio_20230515.mp3

Processed on: 2023-05-13T04:06:49.559Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2023…05…640_tonymartignetti_nonprofit_radio_20230515.mp3.812152413.json
Path to text: transcripts/2023/05/640_tonymartignetti_nonprofit_radio_20230515.txt

[00:01:43.26] spk_0:
And welcome to tony-martignetti non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with me. I’d be forced to endure the pain of dextrose inclination if I saw that you missed this week’s show engagement and stewardship for increased giving. As our 23 NTC coverage continues, Brenna Homes and Alyssa Ackerman deliver systems and ideas that treat your donors right? They help you understand the value of multi channel touches that move the needle on donor retention and value. They’re both from mission wired and data maturity. Also from 23 NTC. How data strategy and practices impact your ability to meet your mission? Plus a free resource to gauge your data maturity. Joanne Jan is from data dot org. Antonis take to it is what it is is what I made it. No, no, we’re done with that. We’re sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Here is engagement and stewardship for increased giving.

[00:01:49.59] spk_1:
Welcome back to tony-martignetti non profit radio coverage. Of 23 N T C 2023 nonprofit technology conference

[00:01:57.42] spk_0:
where we are sponsored by Heller

[00:02:12.89] spk_1:
consulting, technology strategy and implementation for nonprofits. It’s my pleasure to welcome back Brenna Homes and to welcome Alyssa Ackerman to nonprofit radio. Brenna is principal and senior vice president of Mission Wired and Alyssa is senior account director also at Mission Wired Brenna. Welcome back.

[00:02:25.08] spk_2:
Welcome.

[00:02:48.80] spk_1:
Thank you very much. Your topic this year, engagement and stewardship tactics that drive increased giving, writing the fundraising track. I’m sure part of fundraising track. Correct, Brennan, why don’t you kick us off? Just kind of give us a 30,000 ft view of wide. You believe that we need this session 23

[00:03:21.36] spk_2:
N D C. Um I mean, fundraising is harder and harder nowadays, right? It’s a very competitive market. There’s a lot of organizations out there vying for donor dollars. Um And while new generations of donors are coming up, the way they respond and the way they give is different from previous generations and then no matter who you are, nobody wants to be treated like an A T M. So building an engagement and stewardship opportunities is we found the best way to you get a donor from a one time giver to a lifetime brand, evangelist,

[00:03:28.30] spk_1:
evangelism, the evangelist for

[00:03:34.22] spk_2:
keeping them engaged, right? All the way through

[00:03:39.95] spk_1:
time. Have you done your session

[00:03:42.88] spk_2:
yesterday

[00:03:50.55] spk_1:
about how that went and what questions arose from that? Let’s see, I mean, I have your three learning objectives that were stated in the official document for your, for your session. Where would you like to start the topic? Where, where did you begin

[00:04:16.63] spk_3:
the session? Yeah, I think that it’s important to give an overview of why engagement is important as well as how it fits into the overall fundraising strategy. So yeah, I think a lot of organizations often time struggle with the balance and for us to be able to share the value of engagement.

[00:04:27.31] spk_1:
I want you to talk about it like you

[00:04:42.72] spk_3:
talked about it. So there is a strong value behind engagement and stewardship tactics. So you’re really building that relationship with your donor and potential donor. And by doing that, you’re building a case for support and they’re able to make their own decisions to give and quicker. So when you’re asking them to make that gift after an engagement, there’s little decision to be made because you’ve already helped prime and pave that path for them to make the easy choice to give, talking

[00:04:59.68] spk_1:
about giving, not just first time but

[00:05:08.81] spk_3:
any time. And we want to always try to lessen the time between the 1st and 2nd gift, get people to be giving at different levels. Um And so it’s not just about that first time donor and moving them down the marketing funnel, but also retaining those donors and moving them in their donor journey. Okay.

[00:05:24.86] spk_1:
So why don’t we stick with you kick us off with the first, we’re going to do engagement before we’re going to get the stewardship of the first engagement strategy.

[00:06:02.78] spk_3:
Yeah. So um engagement is really important in the beginning of a donor, potential donors journey. So thinking about um different ways to welcome an onboard. So someone who might have signed up for email, let’s get them into a automated welcome series. That’s explaining what the organization does, how they can make an impact, stay connected. And then when they get out of that series, get that first Baskin. So they’ve already taken the action of becoming a subscriber, but let’s get them to take that next step quickly, but also set expectations of how we’re going to be communicating, why we’re communicating. So really that onboarding is important to set the stage for how they are going to be included in the organization.

[00:06:23.07] spk_1:
How long does this welcome series last?

[00:06:57.78] spk_3:
So typically, um welcome series last could last 10 to 3 weeks having multiple touch points. It’s important, it’s important that when they are in a welcome series though, that you’re being mindful of other communication that’s going out. And so oftentimes, my recommendation is to suppress from other correspondents going out. So it’s very clear, concise and they’re on this track, they’ve been primed, they understand the organization and the communication stream and then get them into your normal cadence of communication. Um And it’s really about your organization. So you should test there’s not one prescribed timeline for a welcome series. And so based on your content and your audience, it might be shorter or longer, but it’s really important to test that

[00:07:45.73] spk_1:
out. You suggested that a part of that is informing them how you’re going to be communicating. Is that, is that really asking how do you want to be communicated or, or saying you’ll hear from us every three days for the next three weeks? I understand it would be, I understand this is not a template that everybody applies. You’re in the next 48 hours, there will be no communications after that. So, but how do you say to what degree are you informing them? How you’ll be communicating?

[00:08:44.86] spk_3:
Yeah. Again, I think it’s dependent upon your organization. I am a big believer in, in uh asking that question of what are you interested in? How do you want to hear from us? But sometimes if your system isn’t set up to actually do that or set those um standards of if you only want a newsletter, but we don’t have our system set up to only send you a news. Let’s not ask that. But we can be general to say you’ll be hearing from us and you’ll get newsletters, important updates. If you’ve given your cell phone number, you’ll be getting SMS messages from us. So you can be vague. But the big thing is you need to follow through on that. So if you’re asking how they want to be communicated to

[00:08:51.31] spk_1:
tell you. Okay. All right. How about you? What else about engagement before we get to stewardship? Yeah,

[00:09:39.62] spk_2:
definitely. So, I mean, engagement can mean many things to many people, right? And it really is in the digital space which is a lot of what we were talking about, um getting them to engage with content. So take an action, click something that is measurable in some way. Um Alyssa talked about onboarding, but we can take that even further throughout, you know, quizzes and surveys, getting their own preferences, even, you know, obviously action alerts for advocacy organizations, getting people to take action in a, in a more impactful way um and giving them feedback on what that impact is, is really critical. So depending on the organization, it’s a beautiful consultant answer, right? It depends, um you’re asking them to volunteer, asking them that they’re interested in these other opportunities to further bond them with the organization because whether it is engagement or stewardship or, you know, thinking of them as synonyms. It is about how they engage to stay bonded to the organization or become bonded in the first place.

[00:10:06.31] spk_1:
And there’s value in all these individual steps.

[00:10:07.38] spk_2:
There is definitely and some organizations can actually put a monetary value to them, right? Like they need this number of many signatures for this petition to take this to Congress or, you know, that sort of thing and some of it is a little bit more. Just feel good to calculate how folks are responding to the brand, whether it’s recognition and sentiment kind of things,

[00:11:13.73] spk_1:
any other strategies or tactics around engagement even beyond. So we, we’ve talked about the welcome series right? So now we’ve gone beyond the welcome series. Anything more. I mean, I guess we’re leading toward Alyssa. You had suggested a first gift or maybe, maybe, maybe the welcome series came after the after the first gift. So now we’re looking for a second gift. But the welcome series just to be clear, I mean, it could have come after some other action, right? A signature on a petition. I don’t know if you’re sophisticated enough, maybe a comment on a on a comment on a social post if you’ve got that kind of connection. But okay, so it doesn’t have

[00:11:14.76] spk_3:
to be so it could be, you know, an email subscriber, a new donor

[00:11:21.20] spk_1:
list,

[00:11:34.18] spk_3:
a new sustainer perhaps. Um or if you have like mid level giving or major giving, if someone’s made a mid level gift, they should have a unique onboarding experience as well. Um But beyond welcome series, as Brennan mentioned, having surveys and petitions to really bond and then that’s really focused in digital. But there are many opportunities in direct mail that can complement these as well.

[00:12:32.45] spk_2:
Surveys and petitions are a mainstay in direct mail, right? So those engage devices again, that’s the term that’s used in direct response for eras and eras is to get people to feel their impact beyond writing the check or making the gift. Um And you should be doing that. One of the things we focused on in the session was doing that on a recurring basis. So working, having the fundraising team either build them themselves as part of a comprehensive communications calendar or work collaboratively with a marketing communications team that may be already producing this type of more educational or quote unquote programmatic content so that it’s not just month 13 fundraising appeals and nothing else, we really want to make sure that the donor or prospective donor is having the opportunity to learn and engage with the organization in various ways. Okay.

[00:12:52.84] spk_1:
Okay. So anything else on engagement before we moved to? No, don’t hold out on non profit radio. I mean, what else did you share in your session?

[00:13:09.85] spk_2:
I feel like we touched on a lot of it. I mean, Alyssa talked about tactical opportunities to with whether it’s S M S or even like auto calls, voice recordings, things like that. Um And engagement and stewardship. Can

[00:13:13.80] spk_1:
people still people still react positively to

[00:14:19.92] spk_2:
the auto call? They do. I mean, we forget that our smartphones are actually phones oftentimes, right? Not just supercomputers in our pocket and getting a recorded message that is a human, sometimes even a volunteer or another donor from an organization that is thanking somebody, for instance, for their gift or giving them an opportunity to come to an event um or just saying, go online and check out this latest case that we just wrote this expose on again, depending on the organization is a really fantastic way to break through the clutter of somebody’s inbox, somebody’s direct mail, you know, actual mailbox. Um and technology now allows us to go straight to voicemail. So you don’t even necessary. Yes, ringlets, voicemail. Um and you don’t even have to, you know, have somebody answer the phone and it makes it feels very authentic for a recipient to just see. Oh, I have a missed call. Listen to the voicemail. It’s not a robo call, write personal

[00:14:35.80] spk_3:
messages. You don’t have to listen to the voicemail. You can see it written out in your transcript. And so, you know, that even is great. I like that is, you can see it there. It’s all written out, it’s emphasized. And if I want to listen to it, I can and I hear that real voice. But if I’m on the move and I don’t want to listen, it’s all written. How

[00:14:47.87] spk_1:
do we access ringlets voicemail as you’re calling the number. How do you do it? So,

[00:15:05.07] spk_2:
yeah, there’s third party partners um that work that offer these services um much like a telemarketing firm, but instead of the live callers, you are accessing a dashboard where your staff or volunteers can log in record a voice message. Um sometimes you can even record it just right on your iphone or whatever and then email the file over to the vendor um and then upload a list of phone numbers and the auto dialer spins amount. The vendor knows

[00:15:50.25] spk_1:
how to not make the phone ring. Exactly. Damn. Alright. Ringlets, voicemail. Okay. Very interesting. Okay. But again, I like the emphasis that these are personal calls. It’s not a, it’s not a, it’s not a robocall, it’s personal, you know, Brenna Alyssa, thanks so much. You sign that last petition a couple weeks ago and maybe the person says, um, and, and, and we’re so grateful.

[00:15:54.77] spk_2:
It is if you don’t have the time to do an old fashioned. Thank a Thon, right? This is a way that you can still give that personal touch and a very cost effective way.

[00:16:09.01] spk_1:
Um Okay, engagement. Have we exhausted?

[00:16:12.28] spk_2:
I mean, I guess that’s kind of stewardship to, right? So saying thank you. So kind of going back and forth.

[00:16:30.58] spk_1:
That’s true because we did say thank you. Right. Okay. Um But yeah, we want to keep folks engaged in your point early on. We don’t want to treat them like a T M. All right. All right. Um Anything else? So let’s move more formally to stewardship. Okay. What are your recommendations so we can increase, giving anybody?

[00:16:58.90] spk_3:
Yeah, I think that, um, one you need to make sure you have an auto responder set up for any action to say thank you. It’s very simple and it goes a long way and you need to be specific about what you’re saying. Thank you for. And so is it thank you for taking action. Is it? Thank you for making a gift. These things are important to take that kind of mass communication. And again, bring it to more of a personalized level and so digitally can have those auto responders for direct mail. I don’t think the written note is dead. It still makes an impact.

[00:17:27.55] spk_1:
It’s handwritten huge. I can’t emphasize enough uh fan of handwritten notes. They’re short, it’s not an 8.5 by 11 inch page that you feel you have to full, you have to fill their and nobody does them and they’re personalized and it’s somebody’s somebody’s hand handwriting. There

[00:18:02.83] spk_2:
are few organizations doing them but they stand out that hardly anybody, literally nobody. So that’s what we want. We want folks to kind of, it feels like going back to basics, but it really is just thinking about how would you as a donor, how would you want to be treated? How would you want to be recognized by an organization? Um And then thinking about what are the little things that you can do before?

[00:18:32.17] spk_1:
I want to emphasize the handwritten note. And then if you’re writing the folks, I’d say roughly maybe 60 65 over, don’t be surprised if you get a handwritten note back. Thanking you for your hand for thanking the time I’ve gotten scores of these giving everybody. I work with all the donors pretty much 55 over thanking you for taking the time to send a handwritten note. Thanking you for that. Thanks for your thank you. And they’re doing it another handwritten note back, especially folks in their seventies and eighties and nineties. Some of the donors I work with, that’s what they grew up with handwriting and postage note. So, absolutely. I mean, and also your mail is not junk mail to the folks that are giving to you, you know, an acquisition campaign that’s different. But we’re not talking about that for your, for your donors. Your mail is not your U S mail is not junk

[00:19:38.95] spk_2:
mail. Yes, people are touched and the generational giving studies that are coming out now too is saying it’s not just our elders in the United States that are feeling that way. Millennials respond to direct mail as well. They may not have checkbooks in the house. So you have to give them other ways to respond. Um But it stands out, we don’t get a lot of mail. Um And you know, it’s so having something, we talked a lot yesterday about the having a Q R code that is now ubiquitous, right? Silver lining of the global pandemic. But everybody knows how to use them. Do you remember Q

[00:19:46.98] spk_1:
R codes? They, I don’t know, eight or 10 years ago you’d see them on like a bus. And I thought, oh, these are brilliant and they didn’t take off them. What do we know what happened? 10 years? And if my timing is off,

[00:20:05.88] spk_2:
it was even older than that, actually, I remember them coming out really? In 2003. How come they didn’t take off then? Because each phone it wasn’t native in the operating system. And so if you recall, you had to download a specific app per code. So every company that was pushing these products or trying to get you to use their QR code platform to separate proprietary app reader that then had to be downloaded. So that’s a bridge too far for most of us.

[00:20:32.98] spk_1:
So every code could be a different, a different provider. I there was competition among them

[00:20:36.95] spk_2:
so we have to have the technology catch up. And thankfully now any operating system on any phone, has it native within the camera app. So you’re not asking the user to navigate their

[00:20:51.30] spk_1:
way proprietary app for our, for the company that provided our code. Alright. Yeah, I know it’s now native but I didn’t know why I thank you for explaining why they, why they died so many years ago. I thought this is a brilliant, okay, cool. Thank you for feeling that I’ve always had. Yeah. Now they’re right now they’re ubiquitous.

[00:21:53.24] spk_0:
It’s time for a break. Stop the drop with donor box. It’s the online donation platform used by 40,000 nonprofits in the U S, 50,000 worldwide. It’s no wonder it’s four times faster, checkout easier payment processing, no setup fees, no monthly fees, no contract. How many of your potential donors drop off before they finish making the donation on your website? You can stop the drop donor box, helping you help others donor box dot org. Now back to engagement and stewardship for increased giving.

[00:21:58.73] spk_1:
Okay, millennials. Gen Z, no checkbooks in the house most likely, but give him a code, the

[00:22:49.47] spk_2:
donation page and like integrating that whether it’s donation page or you know, connecting from against stewardship pieces, newsletters. Um Calendar, people still really love having excuse me, um A wall calendar with beautiful photos to hang up year round and having Q R code there with various calls to actions to learn more about the very programs. You know that Q R code can of course take you to the website and specific pages designed, but it can also take you directly to youtube where you can watch videos. It can take you to a lot of other native apps on your phone that supporters already have and use and engage with on their own that then further your impact story.

[00:22:50.45] spk_1:
People react well to calendars December calendar for the next

[00:23:00.75] spk_2:
year, 100%. I mean, sometimes they’re even more than 12 months, right? So you’re sending them out uh summertime planning for the next year. Yeah,

[00:23:06.16] spk_3:
and all sizes.

[00:23:08.25] spk_1:
So like refrigerator magnets, calendars

[00:23:14.91] spk_2:
are magnetized nowadays. So that makes it harder.

[00:23:26.07] spk_1:
Stainless steel ones. I don’t even know. I don’t have a, I have a stainless steel stove, dishwasher but, but I never had magnets anyway. So I wouldn’t because I think that looks like clutter, clutter in my kitchen. Stainless steel magnetized.

[00:23:35.14] spk_2:
Obviously, I don’t know all of them, but on mine at home it’s just the sides that are magnetized. Interesting.

[00:23:41.49] spk_1:
Alright. Alright. So maybe maybe not the refrigerator anymore but people do like like

[00:23:46.06] spk_2:
wall calendar

[00:23:51.39] spk_3:
even with people moving, working from home and not necessarily working in an office where you’re hanging it up. Still want it interesting.

[00:23:56.54] spk_1:
Okay, cool. All right. So some of the some of the old school stuff is not dead. We’re talking about male, we’re talking about phone calls, we’re talking about handwritten notes,

[00:24:05.58] spk_3:
calendars. You can’t assume you can’t assume that these things aren’t going to work. And so you really need to know what your constituents right now. We go

[00:24:16.72] spk_1:
back to testing trying try a 12 month calendar, maybe there’s a is there a code on every month or something? And then we know right. We know how many of those, which months and how often we know we send 5000 calendars and if we get 1200 hits on a cure, is that, is that

[00:24:36.63] spk_2:
good? Well,

[00:24:42.85] spk_1:
alright, 5000 calendars times 12 month, 60,000 codes, but we only get 1200 I don’t know, but it depends what they lead to. It

[00:24:54.01] spk_2:
does tell you a lot about what your supporters are interested in. Um So if September,

[00:25:00.51] spk_1:
September, what the hell did we, what did we link to in September that everybody loved to volunteer opportunity was something related to the month of September month.

[00:25:11.39] spk_2:
It’s what was happening the world. Yeah, media. Yeah. All the things. So, and I mean, that’s what we have to think about from an engagement and stewardship and lifetime retention standpoint is it’s not just necessarily the bottom line L T V per donor, but it is how these supporters are engaging with the brand, the organization more broadly so that they stay engaged for the long term. Otherwise you don’t have planned giving prospects,

[00:25:56.91] spk_1:
right? My friend is so smooth. Didn’t even, I didn’t have, I didn’t have to give, I didn’t have to have to lay that out. All right. Thank you very much. Um These are awesome uh ideas you can implement for your program. So we’ve talked about a ton of ideas. Anything else that old school, new school stewardship,

[00:26:17.55] spk_3:
I think to part of engagement and stewardship is information sharing. So if something is happening in your organization, making sure that that’s shared and that can be seen as stewardship also because they’re in the know and they feel important and connected. And so thinking about content your organization already has or is planning to disseminate in other ways package it up as stewardship or engagement. So everything doesn’t have to be brand new just for this.

[00:26:35.76] spk_1:
What makes me think of is if you have insider communications, maybe it’s from donors at a certain level. Can you expand that circle? And you’re not diluting the content? You’re not, you’re not diminishing what you’re $10,000 donors get. If you start giving it to your $2500 donors, your $10,000 donors are still getting it. It’s not like a zero sum, right? So

[00:26:58.81] spk_3:
can you

[00:27:02.04] spk_1:
expand the circle so that so that more folks are considered insiders? It doesn’t hurt, it doesn’t hurt the existing insiders to bring more folks in. Repurpose the content, expand the content. I always think about that around and giving donors insider communications or events for your major donors. Why not invite your giving

[00:27:22.90] spk_2:
folks as well? I mean, we think about that similarly with sustain Ear’s. Um can I

[00:27:28.31] spk_1:
until they drop off? Yeah,

[00:29:10.69] spk_2:
I think, I hope we’re well past the like set it and forget it, don’t wake the bear mentality and you know, some things like the proposed Microsoft regulations from last year to will kind of shocked the industry in to having to be better stewards of these really important donors. Um and on the Microsoft. Sure. So I mean, we got a little bit of a reprieve. So, but it’s basically surrounding data privacy rules and allowing the donor themselves or from Microsoft’s point of view, the consumer to, to have a right to adjust their own information, have a right to change um what they want to change without having to jump through a lot of hoops. So Microsoft was not Microsoft, I keep saying Microsoft Mastercard, I’m so sorry, I’m so sorry. That’s not good. Radio, Mastercard, the credit card processing is was going is requiring for for profit e commerce, things like that, that there’s a lot more of the automation and receding that happens for subscription services, right? It’s kind of the Netflix vacation of our lives where we all have so many different monthly subscription services um that we sometimes forget which ones were actually actively subscribed to, but our cards are being charged regularly out and consumer debt is skyrocketing. Mastercard was trying to also extend that out to subscription giving for nonprofits. So sustainer programs. I did sign up for a second sustaining gift to one organization because I had forgotten which one

[00:29:33.92] spk_3:
it didn’t make organizations think about what our process is that

[00:29:39.48] spk_2:
it was a really long time getting there. But

[00:29:43.67] spk_1:
because an explanation, that’s something I never called it Microsoft in the beginning, I would have known exactly what you’re referring to. I didn’t know, I didn’t know, I didn’t know that. That’s

[00:30:18.81] spk_2:
okay. So, uh the T N P A which is a wonderful nonprofit advocacy focused organization, the nonprofit nonprofit alliance. Yes, that’s all it is. Um fought and lobbied on behalf of the industry to have nonprofits be forgiven for these rules or not, not have to be held to the same standards that commercial companies like Netflix and others are because sustained charitable giving is different. People are signing up for it like you said, for a reason and they don’t forget about it quite as often as

[00:30:37.12] spk_1:
they would.

[00:30:40.10] spk_2:
Like I said, I am, I am an example. The

[00:30:44.89] spk_3:
whole selling point is you don’t have to think about it. You’re giving to an organization you care about and don’t worry about it. We got it.

[00:33:08.53] spk_2:
There is some benefit to the efficiency, certainly, but I think we do have to move past that. Um And, and not be scared to empower our sustain ear’s um with some D I Y functionality online if they want to change the amount or the date that their gift is processed. A lot of systems nowadays are allowing for it, but the nonprofits still have to go in and activate those modules and customize that ui that user interface so that donors understand where to go, what to do and also where the humans are when they need extra help to do whatever. So we got a reprieve temporarily or potentially temporarily. But I think what hopefully what this does and how we’ve been working with our clients is a little bit of a wake up call that it shouldn’t be seen as a reprimand. It should be seen as a stewardship opportunity because you’re sustain ear’s are generally 100 plus dollar annual donors. And if they gave that gift at a one time gift level, you’d be treating them differently. They would be part of a pipeline strategy. Um And, and so we need to not only, like I said, empower them to take some ownership over their own giving, but integrate them into, you know, the rest of the communication and stewardship programs that you already have in place for donors of, of that value and higher potential value. We were just looking at an organization’s um stats just recently that a one time donor online acquired donor, which most sustainer zar is online acquired um had an average 24 month LTV of $86 which is pretty good. 24 months, 24 months, $86 sustain urz 2 87 right? So huge difference um that you theoretically don’t have to do much for, right? Um But if they’re, if they’re falling off, um and not, not being stewarded up that pipeline of giving, it’s still a drop in the bucket compared to the potential that may

[00:33:13.25] spk_1:
hold just going back to the mastercard rules. Was it just wasn’t that charities have to start informing the monthly sustain that there’s a dashboard or something that they can go to.

[00:34:09.47] spk_2:
So, not necessarily, you have to make it available. There was a few different, was a four or five different bullet lists that you had to do or bullet items to do. One was having easy accessible like links and all your emails to a place where they could cancel or change their, their gift and or be in contact with within a very short period of time, which was subjective with a human who could then help them through that. Another was uh email notification before the gift was charged on a monthly basis, which actually felt quite was probably the most arduous thing that Mastercard was asking for because most systems are set up to set the auto responder after the charge, not pre charge. So there would have to be some configuration and new content developed to have that year

[00:34:38.20] spk_1:
after one said, thank you, you will be charged in another 30 days that had to be within a certain time of the charge might have been like 24 or 48 hours. But yeah, thank you very much. And you will be charged in another 29 days, right? I

[00:34:40.37] spk_2:
like that. All

[00:34:49.99] spk_1:
right. All right. Um Okay. But yeah, I just wanted to get that little little detail about what the requirement was. Your bigger point was that there’s value in these folks see this as a stewardship opportunity, not a, not a reprimand.

[00:35:19.89] spk_2:
Exactly. And I mean, I think a lot of stuff you’re hearing at the conference to around data privacy. Um and donor choice is going to kind of follow suit here where we, we have to build systems that empower the donors to take ownership over their own giving trajectory. Um And sometimes it is our corporate partners and regulations that nudge us and sometimes we can stand up and do it ourselves

[00:35:23.81] spk_1:
and don’t be afraid to talk to your sustaining donors. Never. Don’t. Let’s not, hopefully, you know, we’re not only over the set it and forget it, but we’re also over the, if I talk to them, they might, they might change their mind,

[00:35:38.42] spk_2:
scarcity

[00:35:39.17] spk_1:
mindset, they’re gonna take that gift away if I remind them that they’re doing it every month. No, no, no. So see, there’s an opportunity

[00:35:45.54] spk_3:
afraid

[00:35:46.11] spk_1:
of, you’re afraid to talk to

[00:35:49.79] spk_3:
these folks if you’re engaging in store them, if they do make the decision that they can’t continue being a recurring donor, hopefully, they still will make that one time gift or they’ll sign up for advocacy or volunteer or planned giving is that they’re still fully engaged with your mission and organization. So you’re not losing them completely. They’re just shifting how they can support.

[00:36:35.11] spk_2:
Situational changes, certainly will affect that, right? And especially some sustainer Czar only giving three or $5 a month. Um and things like inflation and a tightening economy might affect if they can temporary, you know, if they need to temporarily pause that sustaining gift, um If the system allows them to do that themselves, amazing, if not making sure they, you know, who to contact. So that how they can do it and keeping that open line of communication so that they know they can also come back is really important to, again, building that brand affinity and bonding them to the organization so that they say good things about you out in the world.

[00:37:13.18] spk_1:
Oh, this is awesome. Um Great ideas coming, I’ll be very interested in if that Mastercard rule takes effect in the sort of the data, the outcomes, you know, do we see, do we see a lot of sustain ear’s dropping off? My optimistic self thinks that we won’t see that happen. A lot that a lot of people are going to abandon it just because their remote, that they could, but I’ll be interested in the data, but maybe the rule will never. So where does it stand now? With the Master card? It’s not, it doesn’t apply to non profits now and we don’t know if or when it will

[00:37:26.70] spk_2:
change their mind. And they

[00:37:29.09] spk_1:
didn’t say like December 31st is it

[00:37:31.21] spk_2:
is a temporary but no deadline waiver?

[00:37:36.26] spk_1:
Okay, perfect. Okay. Um I’m looking at your learning objectives that were stated in the official and 10 document for this session. Um Ideas with dozens. If you have, I think listeners, you have to go back and replay this. We play this episode to capture all the ideas we talked about. Um understand the value of multi channel touches that increase retention and value what we’ve talked about multi, we’ve talked about all kinds of channels. Uh What else can we talk about that you talked

[00:39:59.74] spk_2:
about yesterday. So we touched on it with the welcome series, right? In the automation. One of the things that I said yesterday and I firmly believe is that we should be leveraging automation more than we do in the digital space. Uh There is so much still like manual labor happening in email, launches SMS, launches advertising and things like that building audiences that is unnecessary. If we take a step back and take a little bit of time to kind of assess the lay of the land first and build out campaign goals, priorities and tactics and strategies. You can pretty much pre schedule almost everything online. Uh So you don’t need to be manually sending out three emails a week or, you know, whatever it is your systems, your technology can really do so much work for you. Um And it’s hard for some folks to put their trust in the machines. Um Yeah, to let go and not review every single audience Celtic and every single, you know, test life, want to see a live seed for every single email, you know, those kind of things. Um But there’s so much more opportunity to do that and you can build trigger based behavior based triggered actions, um emails, engagements, things like that, that keep stewarding people on their own timeline. So you don’t have to pull a list of your, you know, almost lapsing donors manually every time if it’s based on the data that lives in the CRM. Um, and you can build these chronic non responder, trigger based behavior based re engagement series. That’s all about when I last engaged. And it’s different from when Alyssa last engaged. Uh, and it is a little set it and forget it though. Of course, you want to check in periodically to make sure nothing’s gone sideways and the content is still relevant and doesn’t feel dated. Um But that would free up fundraisers, marketers, whoever at the nonprofit to think bigger, think newer, think how we can do something differently or what are the things that we wanted to do for so long. But we never feel like we had the bandwidth at the time if we truly allow ourselves to fully leverage the software that we are investing in regularly, um We’ll have so much more time.

[00:40:27.85] spk_1:
Okay. Leverage automation.

[00:41:43.14] spk_3:
Yes, I think another thing yesterday and often times this is a big question of how can I come back to my organization and have them see the value, you know, they’re looking for the up front giving and want fundraising at the forefront to ask donate now, give now. And so with engagement, you can have after actions, but that’s behind the engagement, that’s not at the forefront. So really being able to share with people, the value is important to go back to their organization and say, you know, there needs to be a balance. You need to look at your communication calendar, where is there the give and take that you can have and sharing that while you might not get the gift today. When you make to ask, there’s a stronger case to give their. And so really looking at your unique file and what they actually respond to because there’s some organizations where you can send a fundraising appeal and you get tons of gifts right off the bat and then there’s somewhere you need to sell it a little more and have those touch points before you can make the ask. And so it’s def for everyone, but it’s important to evaluate that before just saying no, we can only give fundraising emails and direct mail appeals.

[00:41:54.24] spk_1:
All right, I’m gonna let you, that was semi inspirational, but it was very tactical too. So I’m gonna let you leave us with an inspirational message about engagement and stewardship and how that leads to increased giving.

[00:42:08.48] spk_3:
Oh, that wasn’t inspirational enough. Okay. Um

[00:42:15.35] spk_1:
Okay,

[00:42:35.52] spk_3:
this is pressure. I think that you, you just have to take that leap of faith with engagement and stewardship and no one is going to say you thanked me too many times. You sent me too much information. Um You shouldn’t be afraid to provide what your organization does and share your mission. That’s what we’re here to do. And so, um, yeah, engage steward and you’ll see, you’ll see the value come back

[00:42:50.32] spk_2:
around, convey that impact and they’ll, they’ll keep giving. Thank you very

[00:42:59.93] spk_1:
much, Brent Holmes, principal and senior Vice President at Mission Wired and Alissa Ackerman, senior account director at Mission Wired. Thanks very much for sharing, energetic and brilliant. Thank you. Thank you very much and thank you for being with tony-martignetti non profit radio coverage of 23 N T. See where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. Thanks so much for being with us.

[00:44:38.14] spk_0:
It’s time for tony steak too. Hi there. Who can you share non profit radio with? I would be grateful if you could identify one or two folks that would benefit from the smart guests that I’m picking the brains of each week for all our listeners in small and midsize nonprofits. Maybe it’s someone you work with, someone you used to work with. Maybe it’s a board member. Who do you know that you could share non profit radio with? Let them know it’s your favorite abdominal podcast. So I would be grateful if you could share non profit radio. Love to have more folks learning from all our smart savvy guests. That’s what the show is all about. Passing on expertise and wisdom. Thanks very much. Thanks for thinking about that. That is Tony’s take two. We’ve got Boo Koo, but loads more time here is data maturity.

[00:44:47.31] spk_1:
Welcome back to tony-martignetti non profit radio coverage of 23 N T C. It’s day two at the Colorado Convention Center in Denver

[00:44:57.48] spk_0:
where we are sponsored

[00:44:59.15] spk_1:
by Heller consulting technology strategy and implementation for nonprofits. With me now is Joanne Jan. She is project manager of strategic

[00:45:11.35] spk_0:
partnerships at data dot org.

[00:45:14.61] spk_1:
Welcome to nonprofit radio, Joanne. Thank you,

[00:45:16.56] spk_4:
tony. Happy to be here.

[00:45:17.58] spk_1:
It’s a pleasure to have you.

[00:45:18.51] spk_0:
Thank you. And your

[00:45:28.69] spk_1:
session topic is, is data maturity, the key to meeting your mission. It’s question mark. All right, give us the 30,000 ft view of why this is important.

[00:47:14.45] spk_4:
Absolutely. So when data dot org is thinking about data maturity, we think about it in um three different ways, a specific framework we call the three PS purpose practice in people. And what we have designed based on this framework is a data maturity assessment, which is a way to understand where you think your organization is in terms of its data maturity. And we hope that you use the assessment as a communication tool to understand with other colleagues, perhaps your leadership, perhaps born members to think about what do you want to do next in terms of improving the way you use data more effectively? And um how do you use it better to meet your mission? What is data maturity? Yeah. And so there are a lot of different terms out there that um can encompass data maturity. But the way we think about it is again, in the three piece So when we think about purpose, we think about why are you collecting data? What are you intending it to do? Are you intending it to help you inform future decisions? Are you helping it? Are you intending to collect it to help you inform past um past programming or are you informing it or collecting it to inform um uh what you think could be right now, informing decision making right now in terms of the second P which is practice, this is what, how are you going to actually use the data? How are you gonna use it to achieve what you’re looking for? Um So this is thinking about data analysis, data visualization, um the way you’re using and working with that data. And then the third piece we think is probably one of the most important ones is the people. So thinking about who is actually doing this data collection, the analysis, the visualization, who at the leadership level is promoting and prioritizing data. And then there are the culture. So what is your culture around data as a team? Are you constantly collecting and analyzing data together using it to inform decisions um that type of uh culture?

[00:47:38.72] spk_1:
Okay. And the question is, is this the key to meeting, meeting your mission? So ah how does how does data maturity contribute to mission accomplishment?

[00:48:24.27] spk_4:
Yeah. So I think the way we think about it is it’s a way to be more effective, be more efficient and be more impactful in the way that you are carrying out your programmatic objectives. So um when we think about our data maturity journey, you can be at a different part of the journey depending on where your organization is. And perhaps if you’re earlier on in the journey, data collection might not be of primary focus. But as you’re moving along, as you’re developing more um understanding and knowledge and that talent and data, you might want to use it a little more and drive your specific decision making or practices in that way. Um And so the reason it’s a question that said students really thinking about where your organization is and thinking about what can I do now to um maximize the use of data that I as an organization and probably already collecting. So what am I doing now with the, with the data that I have on hand and thinking about in the future? Do I want to shift my practice is in any way, shift my people in any way or my purpose to make it a little more efficient, a little more effective? Um a little more impactful.

[00:48:53.98] spk_1:
Um You have some tools and resources. You mentioned the data, you mentioned data assessment. Yes. Is that, is that at data

[00:49:17.04] spk_4:
dot org? It is um data dot org is an organization that is a platform for partnerships to build the field of data, for social impact and we do it in the three CS. So the first one is the three CS, easy to remember.

[00:49:18.65] spk_1:
Three.

[00:49:40.85] spk_4:
No, I think that’s it. So the three C’s Cases Capacities, comments Cases, you’re really thinking about lifting up practitioners, nonprofits, social impact organizations that are already doing great work with data or data science. And we post those stories, we share their stories on our digital platform. The second one is Cases Capacity. So thinking about how do

[00:49:47.52] spk_1:
you do,

[00:50:44.61] spk_4:
you can only go from the capacity. So thinking about um how do you increase the capacities of individual practitioners and also organizations? And we do this in a few different ways. One of them being perhaps if an organization needs some technical assistance, we can match, make them with um different consultants or other organizations that do this type of work. Uh Thinking about upscaling organizations. So helping them become more um literate in data or developing a new skill. Um And then our third seat is commons, which is where the data maturity assessment falls in and comments is thinking about different digital public goods that you can offer for free for anyone to access. Um that is open source. Uh And that it um can help you improve your practice in some way. So we have an initiative called reverse at data dot org, which is what’s the name of

[00:50:45.62] spk_1:
the initiative divers?

[00:51:24.29] spk_4:
Okay. So that initiative was thinking about creating open source tools for epidemiology. And so if you have coders if you have public health professionals, everyone’s coming together from different roles and aspects and creating tools that would be helpful for um other people. So maybe a local government in a different country might want to look at these open source tools and helps them predict uh the way a pandemic might spread, predict a number of hospital beds you might need based on um different elements of their, of what has already happened. So putting things together and creating those tools and different packages that you can take and apply to different scenarios and context. So there is just one

[00:51:33.22] spk_1:
example of,

[00:51:34.32] spk_4:
of a comment of

[00:51:35.31] spk_1:
a of a commons,

[00:51:47.41] spk_4:
but the one I focus on is the data maturity assessment. And in addition to that, it’s connected to what we call the resource library. So there are a lot of different resources on our library that can help you figure out what you want to do next. So the way our assessment works is it gives you an overall score and a score for the three PS as well as subcategories. And with that, you get resources matched up to how you’re responding. And so say you’re scoring really high

[00:52:10.29] spk_1:
before we go to that, before we go to the outcome of the assessment, where where do folks find the assessment at data dot org?

[00:52:11.38] spk_4:
So data dot org slash DM A

[00:52:28.08] spk_1:
data management assessment assessment, maturity assessment, data dot org slash D M A. OK. Very well named, easily named. So then the outcome is we get, we get resources allied with our outcomes around the three PS.

[00:52:55.04] spk_4:
Yeah. So if you’re scoring a little lower and strategy, which is subcategory in purpose, you might want to check out our, our strategy guide, which is a step by step process that you, you might want to take your team through and think about okay, what is the data were already collecting? What do we want the data to help us inform in terms of decisions or in terms of team makeup or whatever? And then thinking about okay, what’s our over arching strategy and how do we communicate that with our team? So we’re all moving in the same direction. What do we need

[00:53:03.40] spk_1:
to know entering the assessment? Like is this something I can do in 15 minutes? Yes. So do I can I ceo do it or do I need my I T vendor with me or what?

[00:53:57.65] spk_4:
That’s a great question. And so the assessment you can do in about 10 to 12 minutes, it does not matter what role you’re in. Anyone in your organization can take it an important caveat. Is this is your perspective on your organization’s use of data. So this is not gonna be the objective assessment of how your organization is using data. It’s your perspective on it. And the way we encourage users to use the tool is to use it as a communication tool. So say I take it and then tony, you take it, but our scores are different. That’s okay. The whole point of it is to help you understand and have a conversation about why did you score maybe five in this category? But I scored eight, is it because of the role I’m in? Is it because we interpreted the question perhaps a little differently? And then once we’re aligned, then we can think about okay, we’re aligned on where each subcategory falls. And it seems like we both understand that maybe security is something we want to work more closely on because we agree that that is something that we don’t have the proper protocols and practices in place or that’s something we want to improve. So let’s work together on that and think about how do we improve that a little more?

[00:54:31.10] spk_1:
Um without our listeners having the advantage of having taken their uh data maturity assessment, how can we help folks? I mean, are there maybe there are some of the resources or tools that are commonly needed and helpful? How can how can we help listeners with their data maturity before they take their assessment because they’re just listening

[00:55:20.56] spk_4:
now? Yes. Well, so if you’re interested in exploring the resource library, we have a lot of different tools on it. But what I would recommend and what we recommend for those who are just starting their day to maturity journey is to think about strategy. So, data dot org has a specific guide for strategy in the resource library and you can think about, okay, where is my organization now? And how do I enact and write up a strategy with my team in order to use data more effectively, to better understand how data is coming in and what you could uh think about in the long term and future, what you want to do with the data.

[00:55:23.52] spk_1:
Okay. Okay. What else was in your session that we haven’t talked about

[00:55:36.09] spk_4:
yet? So unfortunately, my co presenter couldn’t be here. But another part of our session was thinking about um you’re using data but how you’re using it in equitable ways. So equitable, cultivating Ecuador practices for data for social impact. Um and the organization that was part of this presentation was the Data for Social Impact Initiative at the Social Policy Institute at Washington University in ST Louis,

[00:55:58.24] spk_1:
took four layers to get there.

[00:56:26.87] spk_4:
All right, I have to make sure I take a lot of pauses during that. And so what they’ve done is they created a course module. So it’s free and open to anyone to use and it’s thinking about data for social impact. So if you as an individual or thinking, you know, I want to learn a little bit more about data, I want to learn, you know, perhaps in my role, how you can use it better, just some foundational knowledge, this free and open courses, something you can access um at the Data for Social Impact Initiative at the Social Policy Institute website.

[00:56:44.36] spk_1:
Okay. Okay. Um How about questions that came from your, from your session? Uh What kind of questions did you get or anything that’s stuck with you? Maybe a provocative question around

[00:58:42.39] spk_4:
data. Yeah, I think um a question, one of the first questions we got was thinking about the word assessment and how that lands with people. So R D M A is called the data maturity assessment. And thinking about maybe assessment is not the right um word because it does have a certain connotation that you’re being evaluated. And the real purpose of the D M A is to help you set a um an understanding of what you think your organization is. So it’s not necessarily a value to it evaluative, it’s more of a um a snapshot of where you are. And so a suggestion was perhaps benchmarking is a little more um is a little more friendly or a little more descriptive of what it actually is. Um So that was really interesting question and useful feedback. Um I’m trying to think of others. I think an interesting piece about the data maturity assessment is that we um are global organizations. So we encourage wherever you are in the in the world to take it. And we’ve had um a lot of different countries represented in our dataset, which is over 1000 submissions at this point. So it helps us understand the field of data for social impact a little better. Um It’s a relatively emerging field. We’re still learning about it and the fact that we can have a larger pool data sets, we can better understand perhaps where there needs to be more support in the fields, um where there needs to be more funding in the field. Um Something that data dot org releases every year is, is a report on thought leadership. And our first report was work first wanted and thinking about what is the current talent landscape of this sector right now? And how do we train more purpose driven data professionals uh and bring some people over from the private sector, encourage new talent to get into data for social impact because we believe that data is going to be a huge um indicator whether or not your organization is going to be successful. What’s,

[00:58:47.62] spk_1:
what’s I guess I I really have kind of a neophyte question. So, but you’ve been your your data professional scientist and I’ve been studying this for about 16 minutes. So,

[00:58:58.10] spk_4:
well, I’m not a data scientist. I am. Yeah. Well,

[00:59:16.15] spk_1:
your title, your title is Project Manager, Strategic Partnerships. I’m sorry, you sound like a data scientist but you’re not. No, I’m not. Okay. Um Well, you have been working with this for a long time. Um What’s the value of knowing where we are in our data journey as an organization? Why, why, why is this important?

[01:00:54.28] spk_4:
Yeah. So I think, well, we hear a lot from organizations is everyone is collecting and consuming data regardless of whether or not you have a strategy in place. And so when you want to make a decision, perhaps you’re having a challenge at your organization and you think maybe buying software technology is going to solve everything. Um What we often hear is that making that big financial investment didn’t actually solve everything. It created more problems. And our hypothesis is that because there was no strategy in the first place, there was no overarching reason why um the decision to make an investment in some technology or software would help you achieve your overarching goals, which was, which is usually in some sort of programmatic objectives, your outcomes that you want your organization to achieve. And so it’s understanding what data are we collecting, what is our infrastructure, what tools do we already used and how do we make them all work in the same direction? How do we make it all work? So we’re going towards and working towards our programmatic objectives and something that we’re learning more and more is that data can help you be more efficient. It can help you understand the different trends in perhaps the different constituents you’re serving or the trends in um whatever your mission, maybe it can help you get more information and oftentimes you have this information, but it’s thinking about how do you um look at it. How do you analyze it in a way that can drive maybe financial decisions you’re making, maybe cultural decisions, you’re making leadership decisions. Um and this is just one data point. So thinking about the different types of data you’re collecting uh and helping you make as informed a decision as possible.

[01:01:21.88] spk_1:
Okay. Alright. So helping with strategic direction, obviously meeting mission um strategic

[01:01:24.96] spk_4:
planning. Yeah, talent decisions. If you want to hire who you want to hire, what skill sets you need, etcetera. Okay.

[01:01:32.28] spk_1:
How do we leave it there? All right. All right. So a big part of this is encouraging folks to do the data management assessment.

[01:01:41.57] spk_4:
Majority, maturity,

[01:02:01.46] spk_1:
maturity, dammit, I’m sorry, data maturity assessment, which you will find at data dot org slash D M A. She is Joanne Jan project manager of strategic partnerships at data dot org. Joanne, thank you very much and thanks for carrying the, the uh the other part of the other part of your session to for your co presenter who couldn’t be here. Thank you for representing that as well. And thank you for being with non profit radio coverage of 23 N T C 2023 nonprofit technology conference where we are sponsored by Heller Consulting, technology strategy and implementation for nonprofits

[01:03:07.70] spk_0:
next week, multigenerational technology teaching and goals aligned with technology. If you missed any part of this week’s show, I beseech you find it at tony-martignetti dot com. We’re sponsored by donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Our creative producer is Claire Meyerhoff shows. Social media is by Susan Chavez. Mark Silverman is our web guide and this music is by Scott Stein. Thank you for that affirmation. Scotty B with me next week for nonprofit radio. Big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for March 27, 2023: Your Relationship With Money

 

Rhea WongYour Relationship With Money

What’s your history with money? What are your emotions around money? How do these influence your fundraising? Rhea Wong explores it all, helping you have a healthy relationship with money, and improving your fundraising.

 

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

 

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
View Full Transcript

Transcript for 633_tony_martignetti_nonprofit_radio_20230327.mp3

Processed on: 2023-03-24T18:31:45.377Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2023…03…633_tony_martignetti_nonprofit_radio_20230327.mp3.850167271.json
Path to text: transcripts/2023/03/633_tony_martignetti_nonprofit_radio_20230327.txt

[00:01:38.16] spk_0:
And welcome to tony-martignetti non profit radio big, non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. And oh, I’m glad you’re with me. I’d suffer with cielos kisses if my mouth got dry because you missed this week’s show your relationship with money. What’s your history with money? What are your emotions around money? How do these influence your fundraising? Rio Wang explores it all, helping you to have a healthy relationship with money and improving your fundraising on tony state to its spring think summer. It’s a pleasure to welcome Rio Wang to non profit radio real helps nonprofits raise more money. What could be simpler than that? She’s raised millions of dollars in private philanthropy and is passionate about building the next generation of fundraising leaders. She was recognized with the Smart Ceo Brava Award in 2015 and New York, non profit media’s 40 under 40. In 2017, we host the podcast, non profit Low down. And her newest book is Get That Money, honey. She’s at Rio Wong dot com. Welcome to nonprofit radio

[00:01:40.37] spk_1:
tony Thank you so much for having me. It is a pleasure. I hadn’t realized how energetic your voices, which is really fun.

[00:01:47.33] spk_0:
I like strong openings. Yes, I don’t like, welcome to this week’s. Yeah. So, yeah, it’s a pleasure to have you and you, and you bring great energy too.

[00:01:57.52] spk_1:
Oh, well, you know, I, I guess it’s a comment among New Yorkers like us, even though we’re currently, neither of us is currently in New York City, but there’s a vibe there.

[00:02:08.66] spk_0:
And you’ve done stand up comedy too, haven’t you?

[00:02:11.52] spk_1:
Well, I’ve attempted to and have bombed on many stages. Yes.

[00:02:20.91] spk_0:
Okay. I’ve done the same. I don’t have some bombing. But you, you even, I heard you say to someone that you did some online, some virtual

[00:02:38.94] spk_1:
tony doing online stand up comedy is just the worst. Like, I mean, you’ve done some stand up yourself. So, you know, it’s not easy to stand up and tell jokes, but it’s exponentially harder online during the days of the pandemic. We tried to do a couple of comedy things and it was just terrible because everyone is on mute. You all use your black boxes and you don’t get any laughs and you have no idea if it’s because you’re not funny or because everyone’s on mute. It’s a killer.

[00:02:57.10] spk_0:
I can imagine. That would be very hard. I, I’ve never done virtual stand up. I’ve always been in clubs in, uh, in, I guess all in Manhattan. Yeah. Um,

[00:03:08.22] spk_1:
lower Manhattan kind of a guy.

[00:03:10.68] spk_0:
Was more. Midtown Gotham. Gotham. Gotham. Yeah. But,

[00:03:15.97] spk_1:
yeah, good for

[00:03:24.09] spk_0:
you. Now, you know, we’re talking, we’re talking, uh, multi, uh, Multi comic shows like eight or 10 comics and we each get six or eight minutes. You know, I’m not a headliner. The most I’ve ever been paid for. One show was $20.

[00:03:33.98] spk_1:
So. Oh, well, at least you got paid. I usually have to pay to perform. So. Okay.

[00:03:39.48] spk_0:
Well, I should introduce you to the guy who produces the show that I used to be in. You may, you may want to know him.

[00:03:45.39] spk_1:
Well, that would be fun. I mean, I haven’t made my way north of 14th street quite yet, so we’ll see. All

[00:03:51.97] spk_0:
right, don’t uh it’s not a frontier anymore. Midtown, not midtown, but downtown 20 23rd Street. Yeah, Gotham Comedy Club. I think it’s 20 23rd.

[00:04:01.03] spk_1:
Well, I have to tell you the pandemic. Definitely put a bit of a damper on my budding comedy career. So we’ll see about getting back to

[00:04:07.89] spk_0:
that. Well, the point is you bring great energy, wherever, wherever it comes from. So,

[00:04:12.91] spk_1:
thank you, tony

[00:04:14.35] spk_0:
Let’s, let’s introduce this to folks. You’re concerned about our relationship with money and how it impacts our fundraising influences. You know, how well we do, how well we comfortable we are talking about giving, what, what are your concerns about money? Relationships?

[00:05:31.17] spk_1:
Well, let me, let me back up a little bit. So I started as an executive director at the age of 26. And like a lot of folks in the nonprofit field, I was an accidental fundraiser. Right. So many of us don’t receive any formal training and how to do this thing. And over the course of, you know, the 10 plus years as an E D I had gone to a lot of training, you know, I did all of the training and I went to the Fancy Columbia program and the Fancy Harvard programs. And, um, and they would give me the nuts and bolts of fundraising training or how to do the ask for things like that. But I just felt so uncomfortable with it and I could never really figure out why. And then, um, and I really credit General from mcrae at, at Harvard for this, but I started to unpack my own relationship to money and there was no other place that I had ever been a part of no other training program that actually unpacked the relationship to money. And so we’re in the business of money. We’re in the business of fundraising. We’re in the business of talking to people about money, but we never actually examine our own stuff with money. And as we know in our society, money is so fraught with emotion, money. People have so many complicated feelings about money, whether you had a lot growing up where you didn’t have a lot growing up. We all have this baggage and I just thought, isn’t it silly that we’re in the business of money? But we don’t actually talk about our own feelings about money. So that’s really where it started for me.

[00:06:00.48] spk_0:
And the sense too that there isn’t enough money for our nonprofit, there isn’t everybody else seems to get the big gifts. Where, where does this, where do these feelings? Where does this relationship with money come from?

[00:07:59.76] spk_1:
Yeah. So, okay, this is such a long winded answer. But so I think to start with, in the nonprofit sector, we have a real problem with scarcity mindset. And so what I mean by that is, I mean, even the name non profit starts in the lack of not profit as opposed to social change or social, the social sector. And so the thing that I really came up through in the nonprofit world is this kind of culture of scarcity of this knee jerk reaction like we can’t afford that, you know, that’s not something that we can do, we can’t pay our people. Well, we can’t, you know, hire the people that we need, we need to keep budgets artificially low. But right, like it’s always about coming from this place of scarcity and not enough. And, and really also this sense of, you know, there’s a lot of comparison to, to your point, you know, well, how come that non profit got that big check on. How come they get the nice office space and how come they’re doing better than we are. We’re just as good. And so that’s the first thing I think as a sector we really suffer from that and then individually we bring our own stuff to the table. Right. So we all have stuff around money. Like when I grew up, even though I grew up in a middle class family here in San Francisco, um you know, my family are immigrants and so there’s this real mentality of we have to fight for what we got. You know, we have nothing to spare. We and if we do have any extra money, it’s going to be, you know, kept within the family and we’re gonna afford it, we don’t have enough to give away. So, on top of the culture of the industry, I found myself in which was a real lack mentality. I also personally came from a lack mentality. And so no wonder why talking to people who had wealth felt very uncomfortable. I felt like I was begging, right? I mean, we’ve heard this so often like I just felt like and no wonder so many of us burnout in the sector because we’re coming from this place of survival. So can I take a step back and talk about brain chemistry for a second?

[00:08:21.51] spk_0:
Yeah. Yeah. Okay.

[00:09:08.26] spk_1:
I promise it will. No doubt too much. But our brain essentially only ever operates in one of two modes. It’s either survival mode or executive mode. So survival mode is exactly what it sounds like. We’re constantly like fighting were reacting or believing that there’s not enough for me. I gotta fight for what’s mine exec mode is when you’re prefrontal cortex is being engaged. And that’s really when you get to the space of what they call flow state, you know, that’s where generosity, creativity, um kind of feeling safe lives. And so because as a sector, as individuals were operating so often in the survival state of the brain, we’re always operating on this adrenaline pumped high cortisol state of mind, which eventually will burn us out. But if we can actually shift our relationship to money and shift our relationship to the work so that we’re operating more often in exec mode, we’re not running on fumes, we’re not running on that kind of desperate what I call hustle culture energy, which ultimately is how we burn out.

[00:09:43.92] spk_0:
Okay. So these two states survival executive, Okay. So really just two states, that’s all we have in mind. Survival and executive hope, hope I spend 99% of my time on executive mode.

[00:09:55.74] spk_1:
Well, on average, most of us spend about 70% of our time in survival mode. So when, when you meet people

[00:10:04.20] spk_0:
from below that average,

[00:10:51.10] spk_1:
well, yeah, I hope so too, but we’re all humans. Um So, and, and I think particularly in New York, I would say like maybe 90% of the people are in survival mode. But, you know, when you meet people in your world, let’s say, and you find them to be like, really reactive or like they fly off the handle or they, you know, they get mad about little things. It’s most likely it’s definitely that they’re operating in this survival mode, right? They are literally believing that they are fighting to survive that it’s a life or death situation. And so people act irrationally, they act emotionally. Whereas when you’re operating in that executive state, you’re just a lot calmer, you’re responsive, not reactive. And so if you don’t know this, if you’re not even aware of the fact that there are two different states that you could be in, then by default, you’re probably operating in survival state.

[00:11:24.45] spk_0:
Let’s go back to individuals, histories with money, not necessarily real Wong’s history in her family, but our own history. So we’re, it’s conjuring up, you know, like how generous your um your loved ones were, whether, you know, whatever kind of structure you grew up with family or otherwise. Um Whether they felt like there was never, never enough to do something or they, whether they challenged you on your own decisions about spending when you were young, you know, things like that, right? We’re sort of conjuring up the histories, our own histories.

[00:14:17.57] spk_1:
Yeah. So, so, okay, let me give you an example. Um So in my family, like I said, I was, I grew up in a middle class family in, in San Francisco. But I think the ways that you can start to unpack, what are the stories I have about money is you even think about things. Like, what did you hear in your family growing up or what did you witness in your family growing up or what kind of stories that your family tell? So, in my family, it was always like, oh, who do you think we are? The Rockefellers or money doesn’t grow on trees or? You know, I would see my parents like, it’s very funny, my parents are very different purchase money. My mom is a scrapper and savor my dad is a saber, but then he’ll randomly splurge on things. And so, you know, we didn’t really talk about money unless it was in the context of we don’t have enough of it or hey, look at those people that are so rich. And so part of the challenge that I really want people to go on is to start to think about what are the stories that they grew up with around money? And where did those come from? And oftentimes the way that we learn about money comes from, our family comes from our parents and it comes from their parents. But the way that a lot of people learn about money from their parents are sort of depression era. Like my parents learned about money from their parents who grew up in the depression of our immigrants to this country. The thing is we’ve not updated the stories about money and we just accept the things is true because, you know what a belief is just a thing that we think again and again and again, and if we’ve ever challenged that belief, then we just think it’s true without any question. And so a lot of the common money beliefs that I came up with was like, money doesn’t grow on trees. It takes money to make money. The rich get richer, the poor get poorer. Uh, you gotta work hard for your money. You know, these are a lot of the common things and I started to take a step back and be like, well, is that actually true? I mean, is that, is that true from what I see? And is that true for me? Um, I mean, the truth is, I know a lot of very wealthy people and I think actually this is one of the biggest myths is, you know, people with money are different, they’re, you know, somehow they’re meaner, they’re kinder, they’re smarter, they’re just different than me. Right? The truth is people who have money are the same as you, they just have more money. And I think people attribute money as a way that changes people. I think money is just an amplifier of who you already are, right? If you’re a kind person without money, you’re going to be even kinder with money. If you are like kind of mean and stingy person without money, you’re going to be even more so with money, right? So it’s not, isn’t fundamentally change who you are just amplifies more of what you already are.

[00:14:39.06] spk_0:
How do these stories around money? Which create our beliefs, influence our fundraising?

[00:14:43.39] spk_1:
Oh, very simple. So, tony What’s a story that you have about money?

[00:15:58.65] spk_0:
Um It was repaying a stranger who helped me buy a Mother’s Day plant when I was about seven years old, she was the cashier at what stores that used to be called? Woolworth. Uh And I bought a plant that I didn’t quite have enough money for like maybe it was a dollar 50 and Or $2, let’s say, and I only had a dollar 50. Um and I told the story to my mother when I gave her the plant and then my, my mother and my father brought me back to the store, politely, kindly, kindly not, no, no retribution but to, to give the cashier lady her 50 cents back to thank her for giving me money to help me buy a plant for my mother for Mother’s Day. So it was sort of, you know, that you, I guess if you return generosity, you know, and yeah, that you, that you return generosity. I was thinking that’s a very sweet story. My parents weren’t mad or anything like that. They just, they wanted to teach me that you, you let someone know how, how thoughtful they were and you repay it if you can.

[00:17:48.59] spk_1:
Yeah, that’s such an interesting takeaway because I, you know, you could make that story being a lot of different things. But in your case, you made that story being that people are inherently generous and it’s our job to give back if we can. And hence you are also in fundraising and plan giving, which makes perfect sense like people who want to leave their assets after they’ve passed on, you know, in many people’s cases. So let’s say I grew up with an idea of like, well, you know, money is hard to come by and people aren’t really that generous. If that’s my belief, the way that I approach fundraising is through the lens of people don’t really want to give. But, you know, somehow it’s going to be my job to convince them to give or somehow, you know, there’s some levels like manipulation and coercion or maybe like there’s this feeling of like I’m asking them to do something they don’t really want to do, right? And so I’m going to bring that kind of energy to the ask as opposed to if I had a different belief, if my belief was people love to be generous. People love to be in community with others who care about a particular cause. People love to give to this cause that provides meaning and purpose in their lives. And I come to the ask with a completely different energy. It’s almost like it’s almost like dating. I love a dating analogy. But so tony Like, if I believed that, you know, I couldn’t catch a date and, like, nobody wanted to date me, how do you think it’s going to go for me if I’m out in the dating pool and I’m trying to ask for dates, like, I’m gonna be kind of like desperate. Right. Kind of sad. But if I had a belief about myself, like, I’m awesome. And you know, I just want to find a partner who is as awesome as I am so that we can be awesome together. I bring a different energy to the table. And so what I think about our relationship to money is it really impacts the kind of energy and the kind of perspective that you bring to the table when you ask people to partner with you, you’re either coming from a place of being on your knees or you’re coming from a place of being on your feet.

[00:18:16.22] spk_0:
I think it’s valuable to think about how we feel when, when we give it feels good, it activates, we’re talking about the brain, it activates pleasure centers. It’s the same pleasure center that is activated when you eat chocolate. Or you hear good news I’m putting on the spot. Do you know what part of the brain that is? I, I used to know but I

[00:19:23.29] spk_1:
can’t. Uh so, so it’s actually the same part of the brain that exists where family and love lie. So I think so they’re like kind of different parts of the brain that process different types of information. And so when people talk about, you know, well, we have to be like really metrics driven and really data driven. That’s exactly wrong because that is a different part of the brain. That’s like the business, the brain. But where philanthropy lies is the emotional part of the brain. So you do have to have the metrics because we use data to back up an emotional decision. But you really have to lead with emotion because you know, in the face of it, philanthropy doesn’t make a whole lot of logical sense. Like why would I give my resources away that I could be using for myself? Right? So like that’s a logical part of the brain. But the reason I do it is because it feels good because it satisfies some kind of emotional part of my being, right?

[00:19:57.87] spk_0:
It feels good. And we also acknowledge people who give understand that the world is a bigger place than, than they themselves. And we’re all in community and we all need to give to support those who, well, those causes that we believe in because otherwise the cause won’t exist. And in some lots of cases, not all missions, but in lots of missions were helping those who don’t have what we have. So we’re giving back to other to those who need more than, than what they have. So, and that, which leads to the, which leads to the Pleasure Center being activated the same as when you eat chocolate.

[00:21:24.61] spk_1:
Yeah. But the point is that all of those reasons are largely emotionally driven, right? It’s like you can put some kind of intellectual afterthought on it. Like, well, yes, of course, it makes good business sense because X Y Z and if like, if we have no plan it, then how am I going to make money? Right. But deep down inside, we’re moved by this idea of like, could I live in a world of my Children to live in a world where there are no wild animals and there’s no clean oceans and there aren’t rainforests. No, I don’t want to live in that world, right? And that’s all deeply emotional. So all to say to get back to the original question, not only is philanthropy, deeply emotional, but feelings about money are deeply emotional. And so if I haven’t examined as a fundraiser in my own relationship to money and what I am bringing to the table, it, it complicates the issue, right? So if I can successfully unpack all of the stuff that I believe about money, then I am just a conduit for my donor’s wishes because here’s the other thing, wealthy people also have stuff with money just because you have money doesn’t mean you don’t have money, stuff. Right. And so if you as a fundraiser, have not unpacked your stuff with money and your donor also has not unpacked their stuff with money. Both of you are kind of sitting on this invisible pile of baggage with this space between you in a room.

[00:23:30.51] spk_0:
It’s time for Tony’s take two. It’s spring. I hope you’ll start thinking about your summer. It’s the time to start making plans for yourself so that you get the summer rest that you probably need. I mean, I don’t know for a fact, but most of us enjoy summer rest. And if you want to take care of other people, take care of big missions, you need to take care of yourself 1st, 1st, you gotta be, you gotta be in the right mind in a rejuvenated mind so that you can take care of others and, and work. I don’t think that virtual work has taken away our traditional summer vacation rituals. I think folks are still gonna want to have time off in the nicer weather. So take care of yourself, think for your plan for yourself, plan for yourself, family, loved ones, good friends. It’s the time I want you to be in the best state so that you can take care of business, take care of other people. Remember to take care of yourself. That is tony Stick to. We’ve got Boo Koo. But loads more time for your relationship with money with Rio Wang. Alright. So how do we approach that, unpacking our own baggage. How can we change our relationship with money to make ourselves more comfortable, more confident, be standing feet rather than be on our knees and which is all to say, make ourselves better fundraisers.

[00:27:35.72] spk_1:
Yeah. So a couple of key things that I would recommend number one is really take some time to reflect. So I have a couple of key questions in my book, which is, you know, what did you hear in your family growing up with money? What did you see in your family growing up with money? What, how are you with money today? So I actually have a fun experiment I do with people is I have, I call it the wallet test. Look at your wallet. What does it look like? Do you, are you giving your money a nice home or do you have like bills stuffed in? And is it all disorganized? Like that’ll tell you how, how you deal with money? Are your bills stacked up? And do you not look at them or are you the kind of person that really manages your money as a resource? Like the first thing is what are some of the clues that I have about how I think about money, how I interact with money. The second piece would be, what are the stories that I have about money? Right? And then, and then thinking like I’m a big fan of writing things down, but literally writing down like, you know, is that true for me? Is this a story that I want to carry forward for me? And if I, if I do then great, we can keep it. And if I don’t like, what are the things that I can choose to believe instead? Because ultimately, our emotional state is driven by the thoughts that we think and the way that we can change our emotional state is to change our thoughts. So let’s use an example, if my thought is well, people really just aren’t very generous and they don’t really want to give that might create in me a sense of anxiety about fundraising attention, about fundraising, maybe even frustration like, oh but these people should be giving money and how come they’re not giving you money, right? That feeling then creates my, my action. So I might go into an ask me being like really kind of upset or I might, I might talk too fast or I may try to bulldoze someone in and ask that will then create the outcome that I get. So where you can do an interrupt is around the thought process, a start to become aware of the thoughts. So that’s another strategy. And then another strategy is to be very aware of your emotional state. Am I in the survival mode or am I in exec mode? And this is a tribute to my performance coach Eugene Choi, you can label the feeling that you’re feeling. So if you’re starting to be like, I feel stressed or I feel anxious or I feel frustrated, even the very act of labeling that emotion moves the energy to the prefrontal cortex. And it’s really important to think about the words that your using. So I feel versus I am, I am as an identity statement, I feel is a feeling and feelings are temporary. But even the thought of having to think about, what is this feeling that I’m feeling will move your energy to the prefrontal cortex versus the Amygdala, which is your fight, fight or freeze center. And the final tip I have is two. And I know this sounds but really meditation is really helpful. So what meditation does is it slows your brain down a little bit and it slows down the space between stimulus and reaction. And so, you know, so often in our lives, whether it’s about money or other things, we get triggered and we’re often triggered before we even know why we’re being triggered. But what meditation does is it helps you kind of slow your, your thought processes down or at least become aware of your thought processes so that you can give yourself a little bit of time between the stimulus and the reaction time so that you’re reacting or rather responding in the way that you want to like if I’m starting to get really upset about something, if I meditate, if I take a breath. I can start to think like, why, why am I being so reactive about this thing right now? Like, what is it about this thing that is causing a survival state reaction in me? Like why am I believing that this is a direct threat to me in some kind of way? So let me pause there. A lot of different things I offered up. I don’t

[00:28:13.52] spk_0:
think meditation is woo. I think that’s, that’s very valuable meditation. First of all, it’s been, it’s existed for thousands of years. But um in one form, in one practice or another, I, I believe in it very much. Somebody may not recognize my form of meditation As meditation. But I do and I think it’s very valuable to, to reflect. And some, and like you suggested, sometimes meditation might just be 45 seconds.

[00:30:30.69] spk_1:
Yeah, it can be or, you know, even taking a second to take a breath because what happens when we’re in survival state is we start to breathe really shallowly. You know, we are shoulders, get up behind your ears, you know, we tense up. And so even just like that 30 seconds of dropping your shoulders rolling back and taking a breath from your diaphragm will calm you down. So, um one of the strategies that Navy seals use is called box breathing. Are you familiar with this term? So, Box breathing is really fun. It’s breathing in for a count of three, holding your breath. For a count of three, breathing out for a count of three, holding for a count of three. And you just sort of lather rinse repeat. And what it does is it slows your heartbeat down, it slows your breathing down. It helps you become more mindful and it literally just, it gets you into that executive versus survival because in their survival state, our Amygdala are going crazy and we are, we are literally interpreting the world as if we’re being chased by Saber tooth tigers, right? And in our modern day world, like everything is a sabertooth tiger like the news coming at us as a sabertooth tiger, my bus are being laid as a sabertooth tiger, like my coffee being, you know, spilled on me as a sabertooth tiger, right? And so we actually haven’t developed these mechanisms for how to calm our nervous system down uh in our modern world. Like so in the wild, you know, an antelope will get chased by a lion, then they’ll be able to like stand still for a couple of minutes and shake it off and move on with their lives. But we are not as smart as antelopes in the sense. I mean, the great thing about our human brains is that we have long memories and we think about stuff and the terrible thing about human brains is that we have long memories that we think about stuff, right? So like we can continue to be traumatized by an event that happened when we were two years old, even though we’re grown ups. But we relive the thing over and over and over again and we let that thing dictate the rest of our lives. And the truth is, it’s never about the thing that happens to you. It’s about your interpretation of the thing that happens to you.

[00:30:49.23] spk_0:
Okay. Well, let’s flush it out a little bit more. This is all very interesting. Um It’s never the thing that happens. You would see interpreter. Yeah. Well, right. How you felt or how you continue to feel about about that episode.

[00:30:53.91] spk_1:
Not just Yeah, well, not just how you felt about the episode but but what you made that mean about you,

[00:31:02.41] spk_0:
what you made it mean. Yeah. Alright. The baggage that you you heaped onto the incident. Yeah.

[00:32:04.70] spk_1:
So let’s take, let’s take an example. So let’s say you are carrying around, you know, a memory that you had when you were a kid where your mom yelled at you for something again. I’m just thinking of an example. Now, one interpretation could be you can make it mean that oh mom was just having a bad day and she was reacting in her own survival mode and that wasn’t really about me or you can make it mean there’s something really wrong with me like I I am a bad person. I do bad things and I never do anything, right? Those two interpretations for the same event can have very different impacts for your life, right? And so inherently, we have to really unpack all of the meaning that we’ve made about the events that we’ve had, whether it’s about money or other things and how we have let that event created a, You know, an influence over our entire lives. And oftentimes the things that happened to us are usually from like 0-3. And we, we make meaning of those things that we then carry forward for the rest of our lives.

[00:32:19.73] spk_0:
What do you mean when you say 0-3?

[00:33:27.76] spk_1:
So like, so 0-3. Yes. So 0 to 3 is when your brain is, is developing the most rapidly to that. That’s for like, yeah, sorry, sorry, 23 years old. Yeah. No, sorry. 0 to 3 years old. So those early years are are critically important and usually what the things that happened to us are, the things that in those early years are usually the stories that we carry around most um most deeply and um forget it was going to say, but essentially we need to think about unpacking those, those stories that we made it. You know, I remember what I was gonna say and inherently a lot of the stories that we tell ourselves um that are negative usually fall into one of three buckets. It’s usually like, I’m not good enough, I’m different. Therefore I don’t belong or what I want is not available to me. Mm.

[00:33:28.31] spk_0:
Okay.

[00:33:31.30] spk_1:
And I can see your your wheels are turning. Let me pause there

[00:33:34.28] spk_0:
because I’m thinking about I’m thinking about my own story. So now I’m feeling like Howard Stern like what was your story? Tell me a story but I’ll I’m not gonna put you on

[00:33:43.63] spk_1:
your story. I’m

[00:33:49.56] spk_0:
thinking about a story when uh I called my mama bitch.

[00:33:51.83] spk_1:
Okay. How old are you?

[00:35:26.14] spk_0:
Probably around the same age as the tender mother’s day plant story. In fact, we lived in the same apartment on Orient Way in Rutherford, New Jersey. So I was probably 567, maybe 55. You probably don’t know the word bitch was probably 678 somewhere even six. You probably don’t know it. Seven or eight, I’d say seven or eight. And uh my dad, my dad is the one who yelled at me when he came home from school. He was, he was a teacher. So, and you know, just for years, how could I have? How could I don’t think it fits into one of your three paradigms? But you know, how could I have been so terrible to call my mother? I’m a bad person. I like to call my mother a bit like that. I’ve gotten over it now at 61. Just what time is it? It’s a little after three. I’m over it for about the past 20 minutes. No, but for years that really made me just, yeah, I just feel terrible about what I, what I had done. I don’t know if it made me feel terrible about myself, but certainly about what I had done. I don’t remember what it was. She obviously triggered me. It was my mom’s fault. There’s no question about it. She triggered me as a seven year old and I reacted appropriately. I think that’s, that’s my interpretation. Now, at 61 I was perfectly justified and well within my rights to call her bitch, she, she, she wound up and, and like I said, she active, triggered me. So, so I’ve come full circle about that or not full circle. I’ve got 1 80. If I was 33 60 I’d be back where I was. I’ve gone, I’ve done 1 80 since then. So that’s my little story of carry that with me for a long time.

[00:36:51.16] spk_1:
Yeah. Yeah. Well, and it’s interesting to, to, to think about like, what did you make that mean about yourself? And so, you know, and generally speaking, like these formative moments happen earlier, but essentially, if like, let’s say in your case, you made this mean, oh, like I must be a bad person because what kind of person says such a thing to his mother, right? You know, I wonder what that inspired or influenced you to do in your life that you would necessarily otherwise have done without the belief that I’m a bad person because I did this thing or said this thing about my mother, you know, so to bring back to money, like if we have a deep belief about money, let’s say there’s not enough of it, there’s not enough to go around, etcetera, etcetera. Like what does that, what does that mean for me? How does that mean that, how does that affect how I show up in the world if I have that belief? Right? So part of it is really just about reprogramming our beliefs about the world ourselves, our, you know, our money situation, our families, etcetera. Um And once you can start to understand that you can decide how you want to think about things. All of a sudden the world changes completely. You’re like, well, then I can do anything. I could just decide anything about my life.

[00:36:58.59] spk_0:
It’s choice, it’s choices that we make and we’re free to choose,

[00:37:32.35] spk_1:
right? The decisions that we make and look obviously to, I want to be clear that like I’m not talking about losing touch with reality because then you become a sociopath, right? But um you know, often times when we see extraordinary people doing extraordinary things, like I talk about Oprah all the time, like Oprah is a personal hero of mine. How is it that Oprah who you had such a tough upbringing? You know, this little girl who went through some very tough things like sexual abuse and uh you know, didn’t come from money and grew up as a black woman in America. Like, how is she such an extraordinary success in the world? And part of it is like she just decided that that’s what she was going to be. She just decided that she wasn’t going to let her circumstances dictate her future. She just decided to tell herself different stories about herself and I think we can all do the same thing.

[00:37:54.60] spk_0:
What’s a healthy relationship with money? What does that look like?

[00:40:13.51] spk_1:
Oh, that’s such a good question. You know, I think this belief that decent question. Well, money is a renewable resource and I think that’s something that we really have to accept. I mean, time is not a renewable resource. Like it doesn’t matter how rich you are, you’re never going to get enough time on this planet, right? But money, you can always make money. And so I think the the person who has a healthy relationship with money is the kind of person who understands that money is just a resource to be managed like everything else without the emotional attachment to it, right? Like, and I’m not talking about being crazy about money and spending Willy nilly. That’s not what I’m talking about. What I’m talking about is just detaching from the emotional piece about money and just thinking about how to use it as a resource like you would any other resource. And so sometimes with non profit people because of the emotional attachment to money. They often don’t manage money in a, in a way that is not about emotion. So quick example, like I, for example, I offer training and my training is not inexpensive but, and I know you offer training as well, but essentially on this train, you’re like, look, I pretty much guarantee that you’re going to make money. Like there is an R it’s R O I positive, like you can not possibly go through my training and not make more money. And so often I’ll say people were like, well, no, I can’t afford it like, well, okay. So what’s your plan then? Like if you can’t afford this and you’re not willing to invest in something that will help you to make more money, then how are you going to make more money? Right. You’re kind of caught in this loop of I don’t have enough money. Therefore, I can’t invest in anything that will help me make money. Therefore, I will continue to not make money. So I think the smart executive director, the smart non profit execs relationship to money is to think about it again as a resource and think. Okay, well, what is a good use of my money? A good use of money in my mind is either something that will bring in uh roo I something that will save you time or something that will increase operational efficiency. And so when you say things like, well, we can’t afford whatever we can’t afford to bring on new development stuff. Well, is that development staff going to help you bring in money? And if so, you know, is it a 10 X and it’s 50 X is 100 X? Because if that’s the case, then that’s a good use of the money.

[00:40:44.74] spk_0:
And how is this healthy relationship where we’re, we’re treating it as a resource of commodity? We’re making it emotionless. How does that make us a better fundraiser?

[00:42:51.97] spk_1:
Well, I think a couple of things, I think number one, it helps us to talk with people who also have money in a way that is, it’s less fraught with our own emotional baggage about money and more sort of matter of fact, if I can say that, which is like, hey, you know, tony you really care about whatever you really care about clean oceans with this gift, we can do X Y and Z which will help you to achieve your dream of clean oceans, right? It becomes less about me and my stuff and more about like, how can I help my donor achieve what they want to achieve with their philanthropic gift? The other pieces, I think it also gets you off that roller coaster because I think we so often have this, this idea of like, well, if I get the gift, I’m a good fundraiser and if I don’t get the gift of a bad fundraiser, right? And if I’m a bad fundraiser, I make that mean something about who I am as a person. I’m a bad professional, I’m bad at my job. People don’t like me, like you can go down that shame spiral. And instead if you can actually have a healthy relationship to money and even just a healthy relationship to the process itself, then you realize that the the win is the process. Like, did you cultivate your donor properly? Did you help connect them emotionally to this thing that they wanted to achieve? Did you do all of the things? Right? Because if you did, that’s the win because ultimately, whether they say yes or no is beyond you. Like you have no control over them, you you’re not, you know, in their brain pulling the levers, right? And so if we can actually um separate our value from the things that we achieve, like you are a valuable person no matter what. And so if I can stop making my value be connected to the thing that I achieve because if that’s the case, I will never be enough, right? Because I will never like win all of the marbles, but I can be enough by doing the best that I can.

[00:43:01.64] spk_0:
We have inherent value, irrespective of our outcomes acts,

[00:43:28.65] spk_1:
right? When I think that’s hard to in our, in the society that we have because it’s so it’s so driven by, you know, the ranking and like you’re, you’re a better, more worthy person. If you produce more or if you get these better results, right? And so we’re always like constantly chasing the result and chasing the outcome, believing that that will make us a better person and other people will think we’re more valuable and better people. And it’s, it’s a race. You can never win.

[00:43:33.39] spk_0:
What do you say we leave it there?

[00:43:34.28] spk_1:
Really? How do you feel? I think that’s great. Tony

[00:43:50.60] spk_0:
This was borderline therapy for me with my uh my seven year old trauma. Just to wrap up that story. My uh my, my dad is the one who, who punished me and, but I was sure he was gonna hit me, but he didn’t hit me. He just, he was actually quite rational, explained why it’s not

[00:43:57.06] spk_1:
appropriate. Did it, did he make you feel that you were a bad person?

[00:44:23.81] spk_0:
No, I brought that on myself. Well, that I had done a bad, you know, I carried with me for a long time. That story and just how could I have done such a thing to my mother? That was, that was it. I don’t know. I went so far as I’m a bad person, but I did a bad thing left it there for a lot of up until about 25 minutes ago. All right. That was, I enjoyed it very much. Thank you. Thank

[00:44:26.79] spk_1:
you. Thank you.

[00:44:36.24] spk_0:
She’s real Wang. You’ll find her at Rio Wang dot com. Her podcast is non profit Low down her newest book. Get that money, honey, exclamation mark. Rhea. Thank you again.

[00:44:42.70] spk_1:
Thanks. Tony

[00:45:14.75] spk_0:
Next week, Gene Takagi returns if you missed any part of this week’s show, I beseech you find it at tony-martignetti dot com. Our creative producer is Claire Meyerhoff shows. Social media is by Susan Chavez Marc Silverman is our web guy and this music is by Scott Stein. Thank you for that affirmation, Scotty. You’re with me next week for nonprofit radio big non profit ideas for the other 95 go out and be great.