Bofta Yimam: Grow Your Personal Brand & Your Nonprofit
As a nonprofit leader, you can build your personal brand and watch benefits accrue to both you and your organization. With the right messaging, strategy, consistency, and authentic connection, your individual and nonprofit brands coexist, and each sees increased visibility and impact. Emmy Award winner Bofta Yimam, founder of StoryLede, explains it all.
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And welcome to Tony Martignetti Nonprofit Radio. Big nonprofit ideas for the other 95%. I’m your aptly named host and the pod father of your favorite hebdomadal podcast. Oh, I’m glad you’re with us. I’d suffer the embarrassment of osteatosis if you got under my skin with the idea that you missed this week’s show. Here’s our associate producer, Kate, with what’s up. Hey Tony, here’s what’s coming. Grow your personal brand and your nonprofit. As a nonprofit leader, you can build your personal brand and watch benefits accrue to both you and your organization. With the right messaging, strategy, consistency, and authentic connection, your individual and nonprofit brands coexist. And each sees increased visibility and impact. Emmy Award winner Bota Yimam, founder of Story Lead, explains it all. On Tony’s take 2. My moment of vulnerability. Here is, grow your personal brand and your nonprofit. It’s a genuine pleasure to welcome BFTA Yee Mom to nonprofit Radio. BFTA is an Emmy and Edward R. Murrow Award-winning journalist and founder of Story Lead. As the first Ethiopian American newscaster to receive an Emmy. She helps nonprofit founders and thought leaders amplify their stories and boost visibility. Her company is at storylead LED.com and BOFTA is on LinkedIn, very active there. Welcome to the show, BOFTA. Hey, it’s so good to be here. Thanks for having me, Tony. It’s a pleasure to meet you this way. We do a lot of, uh, sharing and commenting, etc. on LinkedIn. But this is, this is much, much better, much, much. Until we can, until we can have lunch or coffee or drinks. This is, this is, uh, we’re on the, we’re on the path, we’re on the path, yeah. What did you say? By the beach? I said by the beach. Yeah, come on down. Yes, you, you, yes, sounds good. Um. All right, so you have an expertise in helping people build personal brand, and you encourage nonprofit leaders. To build their own personal brand. What’s the, what’s the advantage for the person being a thought leader and what’s the advantage for the nonprofit to have a leader who’s Out as a thought leader in the field. Right, well, there’s so many advantages. I mean, the list, the list is long, but I’ll, I’ll touch on a few that I think your audience will definitely resonate with, right, Tony? So, so one, I think there’s no doubt that it’s a human thing. It’s a human connection, right? So when somebody is a thought leader and they’re saying why they care about their mission, this is not just another job for them. That they care about this and they tie it back to their own story and they remind the audience on whatever platform you choose to be on. About why you really support and care about this mission, why you joined forces behind it, it does something different to the audience. It makes them say, 00, like it wakes them up, right? Um, and look, there are some major nonprofits where, you know, it still behooves them to have a thought leader who’s out there. But for the other 95%, I’d say double time because nobody knows your nonprofit enough, you know, that you want them to know about. About it, um, or you’re trying to break into different sectors or support networks that are gonna send you grants or uh funders that are going to support you, you know, we had, um, it just comes to mind we had someone who was like 0% visibility and when she started to step out, not only was she invited to speak on stages on behalf of the nonprofit, you know, not only was she, um, then recognized as a thought leader. And able to have more impact and more attendees inside of her program. She also got grant funding that she did not expect, right? Because they wanted to support what she was about. And she made it very clear the connection, and this is where I think most people don’t do it, Tony, is they don’t connect the dots, right? They’re not connecting why they decided to start or join as a leader of the organization and continue that story and share different threads of that story. And so one is just massive visibility and impact. So most nonprofit leaders wanna have impact. If you wanna have impact, you gotta stop by hiding yourself and get out there, start speaking about it. If you’re not speaking online, you better be. Speaking in person, right? You’ve got to be doing the things beyond what I see is like your little kind of bubble, right? Beyond the bubble that you and your predecessors probably did. That’s how you get more national and global reach. Is it, uh, I will say this, and I, and I think it’s important to say, is this an overnight thing? No. It’s not an overnight thing. And I think that’s like very important because a lot of people want the overnight success. This is a building, and you’ve got to be committed to the build and the consistency. How do we overcome the concern? Let’s, let’s take a, I love that you invoked the other 95%. Thank you. There, there are, there are listeners dear, dear to me, dear to nonprofits. Thank you for, thank you for channeling them, um. How do we overcome the fear that the CEO of the, of the smaller mid-sized nonprofit has that People are gonna think I’m using the, the charity. Like, I’m using the good name that we have in the community for my own personal aggrandizement. And, and, you know, we do good work, like you were saying, you know, in the, in the bubble in our community. But, but now I wanna, now BOFA is suggesting I go like national or, you know, whatever, international through LinkedIn or whatever. But, but I feel like people are gonna think I’m just like exploiting. Our nonprofit that I love leading for my own personal like ego vanity project. How do we get people past that? Yeah, well, we know, we know, right, valid concerns, but it’s a mindset. You know, if you ask anyone who stepped out of visibility, has one person asked you if you are exploiting the nonprofit for your own personal gain by becoming more visible. You’ll say, no, actually, we got an extra $500,000 or a million dollars grant that popped out of nowhere. You know, you, no one’s saying it. That’s the reality is none of my clients have ever had somebody say it. It’s a mindset. It’s in your head. Now, I’m not dismissing that. That’s why it’s a valid concern. I’m not dismissing that somebody would feel that. I think that’s a, that’s a, that’s a natural question, you know. And so part of it is having a discussion with yourself and saying, and I put a post about this a while ago, but like, is the vision for this nonprofit or where you want to take it, is it bigger than that discomfort, that fear, that mindset? Because if you can really put that vision and make it huge, oh, we want to raise this much, or we want to impact this many students or whatever the nonprofit’s about, then you start to say, What would happen if I played bigger? Me, personally, what would happen if I played bigger? And I tell people, well, give it a year, year and a half. You don’t have anything coming through that, like nothing. Nobody giving you a little extra, nothing happening, no more students. OK. And your, your mind was right, you know, fine, right? But that’s, it just doesn’t happen like that. It just doesn’t, it doesn’t happen. Have you had a client that that happened to, like they worked, they, they went at this for a year and a half, and then they saw no, no, no change, no change. I’ve never had that happen because there’s just too many avenues that I can’t even predict where there will be change. There will be change in how you’re pulled into speaking engagements. There’ll be, uh, change even with your board, right? Let, let’s not neglect them too in this conversation. You can have that, that question and say, hey, look guys, I’m looking to, to branch out more invisibility. And here are some of the benefits of doing so that I think will bring our nonprofit and I wanna know if I, if I could just, you know, what are the chances that you would get behind this? You know, have the conversation and they’ll be like, yeah, we’ve mention others you’ve been seeing who’ve been doing this, who’ve been, whether they’ve been getting coached, consulted, or doing it internally, frankly, right? I think it’s a tough internal job because your communications team is really not assigned to personal branding. So I think that you add something to their plate, but that’s another conversation for another day. So, you know, if you ask your board simply. You know, what are the chances you’d support this? I’ve been seeing others do this, and I think there might be something to it. Can we give it a shot for a year, year and a half, see where it takes us. And I guarantee, if your board members have a pulse of what’s happening in the business world, they’ll understand that you’ve got to do personal branding. It’s no longer an option. It’s, it’s just not, you know, thought leaders who are out there are winning. And, and I’ll, I’ll say this too, their nonprofit may not be as great as yours. Their nonprofit may not be as strong, it may not have as, as, as strong as a system as yours. It may not have as much impact. Guess what? The thought leaders out there, so it. It kind of doesn’t matter. Sometimes it’s just who’s out there. And I didn’t make up the rules. So don’t kill me, right? So like, that’s just the way it is. They’re, they’re out there. And if you see successful nonprofits, I’m talking about the ones who started in the past 5 to 8 years, when I’m not talking about legacy. Because I do think sometimes that’s different because they’ve had all these years of building a support network, OK? And they have changing leadership. But I’m talking about 5 to 8 years, you know, somebody started a nonprofit and who’s having massive success, guarantee they’re doing personal branding. Because you can’t do it any other way in this day and age and have massive success. It’s just really hard, yeah. And isn’t a lot of it the, the messaging too? I mean, when you’re out there, you’re not just talking about me, you’re talking about the, the community that we work in, you know, whether it’s animals or the environment or domestic violence or, you know, whatever, whatever our cause is, we’re, we’re. We’re, we’re, we’re putting ourselves out there, but we’re also sharing the message of that work and the work that our nonprofit does in our community, right? I mean, so, so another, like another way of overcoming the fear is, it’s all, it’s all in just the messaging. Like it’s not gonna be 100% about. Me and my family and my children and my animals and, and my vacations and, and my luxury we’re not gonna be having you pose in front of Bentleys and, and on yachts, you know, in, in, in scantily clad on Caribbean beaches. That’s not what, that’s, we’re not talking about you becoming an online influencer. We’re talking about you becoming a thought leader in your within. your work and your community, right? That’s right, right. Exactly. And, and so what that boils down to is brand awareness. What you’re really building is brand awareness. And you, the thought leader, you’re an extension of that, right? Uh, so you’re an extension of that, that organization. So, so when we say we’re stepping out in visibility, that’s a good question, Tony, and it’s like a thought process that you had, you know, what do we mean? Well, it means that you’re talking about your expertise, you’re sharing your, your perspective, right? You’re sharing your, your take on domestic violence, let’s say, or your take on whatever nonprofit you, you know, niche you’re in. And you’re sharing your perspective in a way, you’re sharing information, and you’re making people care beyond a statistic, right? So you, you might be telling, like, for example, one LinkedIn post might be talking about your connection to the nonprofit in your childhood and how there’s some type of connection and we weave it together. But the next post might be totally talking about the, the students you impact. And telling one of their stories, right? So it’s not all about, like you said, it’s not all about the thought leader, but it is stepping out and saying, I’m going to be sharing this message 10x. And board members and my network that I’m sending my newsletter to in my community. I, I would love for you to get behind this. I’m stepping out and I think it’s a very vulnerable and brave move to say, I’m stepping out this year. I actually think that’s a great starter to say, look, I am, most of the nonprofit leaders that I have met are naturally introverted or they think they are, and that is what they will hold a stake in the ground to for why they haven’t stepped out in visibility. And they’ll say like, I’m introverted. It’s just not my thing. And I’m like, well, how much do you care about, you know, 2xing or 3xing your revenue next year? Because that’s what’s at stake, your, your label of introvert and not dismissing that that’s true for them. But, but is that gonna be the thing when you are looking back at your nonprofit in 15 years and you’re thinking, did I have the most impact I could have? Are you OK that you called yourself an introvert to hold yourself back? Because that’s all it is, is a label and a mindset. And again, not dismissing that they might be, but is that going to be the thing that holds you back? Like you, like I’m asking, like the thought leaders on your, in your audience to really ask themselves, like, is that going to be your thing when you look back at your legacy, like, man, I could have really played bigger. And I, and I know people who wait 3 to 5 years before taking that leap, but they’re so glad they took the leap because they’re like, you know, I needed to at least try. I needed to, to attempt to do this because this is actually bigger than me. Like the nonprofit, the mission, everything is bigger than me. So why wouldn’t I go out there and at least try to step out and visibility more? And if you’re shy about speaking on a stage, well, don’t start at the stage, right? Go, go where you’re confident. I’m like, OK, if, if writing is easier, go with writing. If video is easier, go with, go with the medium that’s easier for you. And just start. The problem is, is what’s really hard, Tony, is the consistency. That’s what’s OK. Well, well, I was gonna ask you about how to start. You, you kind of, you kind of tease that like find your, like find your favorite, you know, don’t, you don’t have to, you don’t have to, like you said, go on stage if you’re not comfortable going on stage. You might get there. You might get there in 6 months or a year, but, but, all right, so like choose a channel, uh, a, a, a, a method, uh, that suits you, right, that, because you’re already. You’re already busting out of your comfort zone, so you have to, you don’t have to double, double that with the stage fright that you’re gonna invoke or if you don’t like doing webinars, then, you know, then do audio podcasts, maybe, maybe that, you know, that’s right, or LinkedIn or all the, that’s right, get your confidence, do the small thing, do the small thing to get your confidence going, right? So do the small thing like take the baby step and, and as you become more comfortable, you’ll say, oh, actually I do. I want to go on podcasts, or actually, I do want to do this. You’ll see that you’ll see that natural evolution of self, right? Um, and so, so first thing is, is I would say, if you’re not on LinkedIn, that’s where you want to be. That’s where decision makers are. That’s where a lot of the people who you’re connecting with in person. I will not go to an in-person event without taking that pamphlet that everyone throws away, and making sure that I connect with every single person who’s in that pamphlet. So you’ve got to be doing some of those, those basic networking steps. We’re talking about if you’re in-person networking, they’re gonna forget you if they’re not following you. Even if you had a great conversation, unless you said, I’m having a meeting with you and you’re doing that, but let’s be honest, usually that might be two people you’re walking out with saying that. What about the rest of the room? So, you know, you want to make sure that you’re, you’re, you’re networking in person, you’re, you’re taking that list, and you’re making sure you’re asking the event organizer for it, and you’re making sure that you’re connecting with them on LinkedIn. Now you’ve got a fan base. Because you’re, you’re adding fans, somebody who’s gonna support, not everyone’s gonna be a client or a donor, but they might be a fan, right? And we dismiss the fans sometimes, right? So, so allow people who might just support you to be part of your LinkedIn network. So make sure you’re doing those simple things. If you are not networking in person right now, like. Some people might not be, that’s OK. OK, that’s fine. Then make sure that you’re adding 100 people a week or more on your LinkedIn, that are your target audience or going to support you. So you have to be doing something to get new eyeballs. Everyone talks about content and we can get to that. But first things first is, are you, are you actually allowing people to come into your space and are you proactively adding them? So, so I think that’s something that’s missed, which is why I’m talking about it off top, right? Yeah, no, this is the consistency that you, you were, you touched on earlier. You have to keep up like a, a, a, a drumbeat of your, that’s, that’s pretty ambitious. I love, I love it. 100, 100 new connect connection requests per, per week, right? And you can, and you can. Mention if you met them in person, Tony, say it like great meeting you at the da da da conference. Um, I’m sorry we didn’t get a chance to connect, but I saw you on LinkedIn. I’d love to support your, your, your content here, right? Just something simple, nothing too aggressive, right? Just something real cool, right? OK, so, so that’s just what I call that just, I just wanna drop a little footnote there for, for listeners. Zoe. So now to do that, you’re gonna, you’re gonna have to invest in the LinkedIn Pro. You know, you’re not gonna be able to send any messages. That many connection requests with the free LinkedIn, which, which is fine. So you know, you gotta invest a little money. It’s, I don’t know, it’s like $100 a month or something, or yeah, it might even be less than that. I think it’s like $70 a month. OK, so just, you know, not a big deal, not a big deal, but just alerting you, you know, they’ll say, oh, I, I’m, I reached my $5 a week or whatever, whatever, 5 a month limit. You just gotta, just a little, you know, not, not a, not to dissuade you, but you gotta put a little money in to be able to send that volume of, of connection requests, but The value comes as you, as you build your, your, your followers or your, your connections or you know, you, you fans, um, OK, so just, uh, just that’s a little footnote. So good footnote, and I’ll add to that LinkedIn’s always changing things, so don’t, we’re not gonna be quoted here, right? So like it could be 150 next week. LinkedIn’s always changing. We don’t know exactly. I, I don’t know, yeah, yeah, yeah. So just tell everybody, yeah, that’s that’s a valuable channel. Uh, we’ve had other guests and one within the past week or two. Sort of allude, well, explicitly talk a lot about what you just alluded to that LinkedIn is really underutilized as a, as a connection tool, as a networking tool for nonprofits, for, for just building relationships. That’s right. That’s right. That’s right. So, so, so that’s, so that’s one thing you want to be adding. To your network right before you’re adding to your network, I would make sure your profile, your headline is strong, it’s relevant, it’s current. It’s saying what you do in one sentence, but the headline gives you a ton of space, as you know, too, Tony, right? So I’m referring to the area right below somebody’s name. And so a lot of times people put nonprofit leader like let’s get specific on who we help and and and how we help them and you can say that in one sentence, right? Um, you know, we help so and so so they can, right? So if you really are stuck you could always use something like that so they can have more impact so they can. And, um, you know, uh, graduate school within 4 years, whatever it might be, so, so they can as a quick one, quick win, but we wanna get specific. You can put nonprofit leader after that, and I would get more specific, executive director, founder, be specific on exactly what it is you do. If you have awards. If you’re a keynote speaker as well, um, sought after, dynamic, get those adjectives going because if you want, if you want an Emmy Award, if you want an Edward R. Murrow Award, sure, put that in, put that in. This is not the time to be shy, basically is what I’m saying, OK, like don’t be shy in your headlines because when people are looking for you. Or somebody who helps your uh organization they’re going inside of the search and they might be putting something in, you know, so they might, they might be putting dome I’m just gonna go domestic violence because we were talking about that that’s in my brain right now, but like domestic violence leader in Orange County, right? So that might that because what if they’re doing a conference and they’re looking for a speaker, they might say speaker on domestic violence and they’re putting these in the headlines. So you want your profile to say that so that you pop up. So make sure you’re location specific, get the basics down, right? And, and if you wanna be known as a speaker, make sure you have speaker throughout your entire profile. If you want to be known as a thought leader, say that throughout. So you want keywords throughout. And, and so your mission, whatever the keywords are for your mission. Like, let’s say it’s nonprofit radio, you would want to say like, you know, nonprofit radio podcast as many times throughout your entire profile because you wanna be, be sought after maybe for that, right? So it just depends on what you want to be known as, which is a great question is what do you want to be known as? Think of that as you build your whole LinkedIn profile. I’ll start there. Valuable. So I love the, I love the tactics. I love the tactics, like things we can do, you know, I can start tomorrow evaluating what, what do I want to be known as and does my LinkedIn profile convey that. That’s right. That’s right throughout. And you make the point throughout, not just, not just in your headline. Yes, even in your resume, like everything matters. So even if your resume is, you know, you’ve been at this organization for 5 years, but what about all the other ones, you know, did you speak there? So if you wanted to be known as a speaker, you’d be putting speaker keynotes. Or through those previous um jobs that you were in, right? Um, skills, all those things, you just want to make a robust profile. There’s even a media section. If you’ve been in any media, you could literally add media to it. So just get that profile full before you start adding people because once people you’re adding people, they’re gonna do a quick look at who you are, and they’re not gonna accept you if they feel like. You’re not gonna add to their network, so you just wanna show up as your best self is what I tell folks like put your best self, spend a really good amount of time on that LinkedIn profile. Sure, you could have your comms team also kind of kick it back with you if you have a coms team, um, or, or higher external, whatever, whatever makes sense for you and where you are, but get that profile good. Then the next thing you wanna do is think about your content. I think it’s important that you think of your content in, in themes, right? So, maybe you’ll do a personal story, and then another one might be a thought leader story. Um, so I, I think it’s important not to stay in one thing, um, because then we sound the same and, and people are attracted to diverse thought. They’re, so when they look at thought leaders. They like a funny post every once in a while. Like, don’t be so serious that you’re, you know, it’s like we can’t, we can’t joke with you. We don’t see your personality. It’s not funny, right? A little, a little humanity, you know, like school, first day of school. Uh, you know, a, a proud graduation moment, uh, uh, you know, maybe it is even vacation because, you know, you’re, you’re thinking about self-care this week, you know, but that, that’s, you’re right, we would like to, we like to see the humanity in a little personality, yeah, and a little personality, you know, so if you’re like the, the, the, the funny. Dad, you know, let me see that, you know, uh, not every post because we’re, it’s a, it’s a, it’s a business essentially. But no, you know, then no, right? So, so very distinct from Facebook, right? I say like we’re not sharing what we ate for dinner, you know, that’s very Facebook. So, um, I said everyone just keep that in mind, right, when we say personality. Um, but, but you want to be changing up the post, then you might want to think about a case study of a, of a, of somebody impacted. So if you serve students or you serve the homeless population, can you share a case study? And if you have a photo or video, even better. Keep your videos under 45 seconds, OK? Because longer than that, a lot of view times drop off. It doesn’t get as much. So keep that under 45 seconds per video. And look, raw videos are also really good too. A lot of people want to make it beautiful, but don’t, I tell people like, again, what you said earlier, like, you just need a quick win sometimes. So don’t get over your head. I need to hire an editor tomorrow. No, quick video, quick video, quick hits. I’m all for something. I did something at my dining room table last week. Like just do, do it because we all know time can be limited sometimes, right? So just the, the goal is to get you in the motion and the energy of I’m gonna show up, right? And I think if you could show up 2 times a week at the beginning and then move to 3 times a week, is really good. If all you could do is 1 post a week next week, then do the one post. It doesn’t need to be a Pulitzer Prize, folks, right? But it just needs to be something that’s. That’s informative or persuasive or compelling in some way. And so that’s why you, you could, you could steal something that I said at the beginning and just say like I have not been visible. I’ve been 0% visibility on LinkedIn, and this year it’s gonna change. I’m trying to make a difference and try to make a difference, right? And, and you could start with something like that just to, to get people to wake up and pay attention. But if you do that, Tony, don’t lose, don’t hurt your brand by then not showing up. Don’t wait a month. You can’t have every post can’t start. Every post can’t start with an apology. I’m sorry, I haven’t been here for 6 weeks. You know, that’s, that, that you do have, well, that’s the consistency going back to what you said, you know, and even if you can only do 1 a week in the beginning and then step it up to 2. A week, uh, you know, and then some, maybe some outside appearances as well if you’re comfortable doing the, the in-person type work or podcasts. But yeah, you know, start, really, I mean, really, your message is just start, start. If it’s once a week, if it’s once a week, that’s more than you’ve been doing. Yes, exactly. So start, start, you know, I wanna talk a little about, uh, BOAFTA because this is amazing. Like, Emmy, what, what, you’re a, you’re a, you’re a professional journalist, obviously you won, you won an Edward R. Murrow Award. What, what, what’s your, what, what brought you to journalism? Not, not, not to the brand work. What brought you to journalism and storytelling? What you question. I haven’t even asked that in a long time, Tony. Um, yeah, yeah. So, um. You know, I think I was a kid, I always was drawn to stories and storytelling and writing. So I always knew that I enjoyed the writing process. Like it could be songs, it could be anything, it could be poems, like I enjoyed writing. Um, and then, you know, my, my, did you used to record yourself ever and listen to yourself like? a little tape recorder. I, I had a tape recorder and I was, I think I would listen to myself, maybe trying to like bust a note, like a singer, sing a song or something, right? So, yeah, yeah, yeah. So, yeah, I would. And when I feel like I’m dating myself here, but once like VHS like video cameras got smaller and smaller, my girlfriend and I, my childhood friend would like. You know, videotape ourselves for random things. So we, we, it’s like I enjoyed this because, because I used to do that with a cassette recorder. So, I’m going even further back. I used to listen to myself like pretend DJ, uh, on a, on a little, little cassette recorder. So you’re not dating yourself you are podcast. But no, but tell you, no, no, no, no, but tell your, I wanna hear about BFA. Oh, yeah, yeah. So, so, so I think I had um and then my parents, both Ethiopian immigrants who came here in the late 60s, early 70s, and, and we would always watch 60 Minutes, we would always watch it on Sunday nights. And I remember thinking, it’s so cool that they can show up on the scene and know exactly what’s going on. Like I, it felt, I don’t know if the word magical is the right word. I’ve never described it like that. But there was something that I was, uh, that captured my attention with that, you know, and so. Um, I would just see them in different, you know, locations or reporters, and it was just so cool. And they were so fluid. And I was like, how does this all, how does this all come together? I think I was just really in awe, right? And so, um, and so I, you know, um, you know, went to college and at the University of Maryland, and I did a lot of internships. It was hard for me to find my first job. I majored in communications. I, um, I applied to more than 100 TV stations before I got my first job. Yeah, and I, I mean back then you were sending in a VHS tape and you were mailing it in. So I was just doing that and I was working odd-end jobs, you know, waiting tables, whatever have you to make ends meet while I was applying and it took like a year and a half, Tony. I mean, I talk to students now. I’m like, oh, you think, oh, you applied to 5 places and you’re, you’re throwing in the towel. I was like, what? I mean, I was just, I was hungry, you know, I was you, who gave you your first shot? Where’d you get your first journalism job? Well, I did an internship after college for free. OK, 2 hours away. And I say for free because all these kids are like, if you ever, if you have a kid, let them listen to this because I’m telling you, nobody wants to work for free. And I’m like, look, that’s what I did. So after college, For free. I did an internship. I thought I was going to get the job. I was like, oh, I’ve got this in the bag. You know, I’ve been there 2 months. I was commuting back and forth from Maryland to Virginia. And then the news director got fired, left, who knows? And I was like, oh my goodness. But here’s what happened. The anchor there had seen me working my tail off and just said, hey, you know, what if, What if, what if there was a job in Georgia? Would you be willing to move to Georgia? Because that’s where my first job was, and I could connect you with the news director. Long story short, that ended up being my first job. Um, and I, yeah, and I, and it was, and it was $15,000 a year. That anchor, that anchor in, in Virginia, Melanie believed in you. Melanie believed in me. Melanie believed in me. Melanie was helping me with my resume tape that summer. Um, Melanie, I think, understood how hard it could be. Um, and yeah, she just, she extended the olive branch like I’m gonna help you, you know, and I, I, Melanie Lofton, and, um. She’s since left the business and and everything, but she, she really helped me. And so, um, and I’ll tell you that I wanted that job so badly that I, I told the news director in Georgia that, and I’ve done this a couple of times. I told him that I was going to be in town to visit friends. And I flew out there, drove 2 hours to Dalton, Georgia, small town of 40,000. And I met him just so I would be like top of the stack when a job was available because jobs was not available. So 8 months later, Call me back and he’s like, do you want the job still? Are you still available? I was like, Yes, I am. Even that, so that that was 8 months in your 1.5 job search, still scratching together odds and ends jobs, trying to, trying to, trying to pull it together. I was hustling. That’s I was hustling great. That’s a good darn story. That’s very good. All right, so that doesn’t know till this day, by the way, I think that I, I like literally flew out there just to like, hey, just so you meet me and I’m at the top of the stack. But anyways, but yeah, good story, good, good story. It’s time for Tony’s take 2. Thank you, Kate. I had a moment of vulnerability not too long ago. I’m writing this book, Planned Giving Accelerated, and I. Spent 9 months writing the manuscript. 55,000 words. And as I was writing, It was a conversation between me and the reader. That’s it. I was sitting, typing. Thinking about reader questions, channeling what they might challenge, what, what they might like to know in addition to, you know, what I’m, what I’m writing, what, what more should I be adding. It’s just between me and the reader. That’s it, for 9 months. Just the two of us. And then the next stage after I finished the manuscript. Uh, I sent it to 9 different, uh, beta readers. And these are folks who read your book, they may not read all of it, they read parts of it or all of it. And they scrutinize it. They challenge it. They question it. And that felt very vulnerable because for 9 months it was just me and the readers. Readers. I hope, I hope there’s more than 1 reader, I hope more than 1 person buys the book. Let’s assume 2 or more will buy the book, so it’ll be just me and the readers. But really, I’m thinking of one person, you know, I’m, I’m, I’m thinking of just having a conversation with a person. And then all of a sudden, these other 9 people jump in and they start, you know, I’m asking them. I, I recruited them. It’s, it’s an essential part of writing a book is to get it beta read. So it’s not like, uh, they were imposed on me. I invited them in. I need their help. I need feedback. But it’s, uh, it felt a little fearful, a little vulnerable. Because 9 months I was with this thing all alone. And then other people start. Hopefully not tearing it apart, but Giving their input, giving their input, which is, again, it’s an essential part of writing a book, but just sharing how it felt at that moment of emailing those. 55,000 words to, to folks. And, and the feedback is, uh, starting to come in. Uh, it’s, uh, it’s early, very early, but Pretty, pretty, uh, pretty positive actually. Folks, uh, some folks are laughing. That’s good. That’s good. It’s a light, it’s a light read. I would say, is it light? Is it a light read? It’s a light-hearted book, put it that way. Light read makes it sound like it’s, you know, kind of like beach fiction for, uh, you know, for the summertime. It’s not like that. But there is a good amount of humor in it. So, thanks for just, you know, just wanted to share that. Vulnerability, vulnerable feeling, letting others into your work after 9 months. And that is Tony’s take 2. Kate, congratulations on taking the next step. Thank you. Thank you very much. It is a big step. Thank you. Not many people can say that they’ve, or they’re working on publishing a book, but then when you get to that point, you can say, I’ve published a book. I’m gonna get there in September. Thank you. Yep, that’s the publication, September date. We’ve got Beu but loads more time. Here’s the rest of grow your personal brand and your nonprofit with Bota Yamm. What did you win the Emmy Award for? Where were you? Where were you then? I went, OK, so I worked in several markets and then I was in Memphis, Tennessee, and um there was a woman who um had gone through, nearly died, I will say she had been brutally raped. She had, she, her, the convicted rapist was in jail. Um, but there was a loophole in the law that she found out he was getting out early based on like good credit. And she’s like, how does somebody who almost killed me. Um, raped me, get out of jail early on good behavior, right? And so we found this loophole in the law. And, uh, you know, I give it up to Kimberly because she shared her story, which is the only reason why this was, this was not going to help her case, but it was going to help those beyond. Um and so, um, And with that, you know, she, um, she shared her story. A lawmaker found out about what we were working on, that we worked with that lawmaker to close a loophole in the law for sadly the next victim. But, but at least, you know, with Kimberly sharing her story and getting the support, we were able to do some good. Yeah. And what station were you at when you got that, uh, WHBQ in Memphis, Tennessee. Memphis, Tennessee. Congratulations. That’s a, you know, you notice how you, you notice how you like, you, you become, you talk a little softer when you’re recalling that. Like you, you know, like you’re a little reflective, you know, it’s traumatic. I felt for her, you know, and I think anyone watching would have felt for her. I mean, it’s just her life was upended and changed forever because of that. And so. Uh, she’s a survivor. I mean, that’s, she’s, she’s she’s a survivor, a beautiful girl. So I, I say it because I, it’s, you know, you win an award for that, and then you think of her story. And so it’s it’s hard, you know, it’s hard sometimes to, it’s an interesting position. How about the Edward R. Murrow Award? What was that for? Um, so that was wild because, um, A senator had a news conference, and look, senators have news conferences, as we know all the time, and I’m right outside DC, but this was in Macon, Georgia, so small town. And I was a one man band reporter, which is you shoot, edit, and then show up on camera. So you do the whole, now they call it multimedia journalists because they, they, they fancied up the word, but it is usually you’re like carrying your camera, filming yourself, you’re doing the whole nine by yourself, no videographer. And so, I was a one man band reporter. And I was at the news conference. And like, I used to wear sneakers to work every day because I just felt like I was always running, you know, and carrying equipment, right? Because I wasn’t in fancy heels. I was shooting this conference. And um, And the, the, the senator had very odd behavior. It’s like he held a 3 minute news conference and he walked out and right, it was just very odd. Like, what’s going on? And he was really upset and he pushed the photographer from another from a from a newspaper out of the way, like knocked him over, um, or his, his bodyguard, excuse me, did. And um, I’m trying to recollect it because this is like 15 years ago, and or 1010 years ago. And anyways, I pursued the, I pursued the bodyguard and was like, asking him on camera, like, why did you just do that? So he just knocked over. Yeah, that’s what he did. It was the bodyguard. He just like knocked over that um. That that uh newspaper photographer. And so it was just, again, it was just this really odd, you know, it becomes a regular day, regular news conference. So I pursued him, kept filming, kept asking questions, and it was all very breaking news. I want breaking news. Um, the video went viral. I was interviewed in like Atlanta for it. And um we followed up with the senator. I mean, it was just, it just was an ongoing story. Like I said, it was wild. It was bizarre. And um, And they had the video to then press charges on that bodyguard because I had kept filming and I had filmed the actual assault. So like the assault took place in front of me and I just kept going. So just I kept carrying my camera. So, so that was the, um, that was the breaking news story that I won that mural for. Yeah, you had the instinct to think about that. I had the instinct like this is weird. Why would this is weird and what is going on? And this is wild and just. And everyone was like, Weren’t you scared he might come for you? For some reason, I just, you just in the moment. I was like, no, not really. I don’t know why, but he certainly could have just knocked me over too, you know, with a little hand as a bodyguard. So, and I don’t really know why he had a bodyguard or his, it was his nephew, I believe, at a news conference anyway, like I said, the whole thing was bizarre. Who was the senator was bizarre? Oh my goodness. Now you’re, oh my goodness. Because you’re asking me, I forget. Uh, it’s all right. It was a senator. It was, it was a US senator from Georgia. Yes, uh, yeah, well, it was a state senator. It was a state, state senator, OK, it was state senator, state senator. He has since passed. He has since passed 90%. This is again a while ago, um, and did you remember his name? Yeah. Did you ever find out why they left the news conference so abruptly? They, they gave us just a generic statement like, no, you know, it was just, it wasn’t really um. Yeah, this was back in like probably 2011. They gave us a generic statement. Yeah, it was a generic statement. It makes me curious. Yeah, well, you’re a good interviewer. Yeah, you’re right. Yeah, they just gave a generic, generic statement and the whole thing was bizarre. I mean, they just, and then they didn’t want they want to answer our questions afterwards, you know, so it was just, it was wild. Yeah. And then how come you left journalism to, did you go from journalism to having your own business to being an entrepreneur? I did I did. What, what was, what was behind that shift? That’s a big. It is a big shift. It was a big move because I clearly had sacrificed a lot, right? So I, I’ve done a lot to get wherever I was. And I think there was just a push inside of me that wanted to. Play bigger. Like, I think what I tell nonprofit leaders to do and for-profit leaders to do, it’s like I, there was a, it was part of me that, yes, I was speaking to thousands of people on camera, but I think by that time I was in Pittsburgh. And I was anchoring and reporting, but I, there was something that I wanted. KDKA, were you with KDKA? No, I was WTAE. Are you familiar? Yeah, OK. I went to, I went to Carnegie Mellon. That’s where I got my undergrad, Pittsburgh. So, uh, KDK, sorry, KDK is the only one I remember, but, um, yeah, the, the only station east of the Mississippi with a K because it was, because it was one of the, it was the first station, it was one of the first stations. They let them because all the stations east of the Mississippi have W. You know, W W A B C W E T A, etc. but KDKA, they let them keep the K east of the Mississippi because they were maybe the first TV station. I didn’t know something, yeah, but west of the Mississippi is all the K’s except for, except for KDKA. All right, yeah, fun fact, fun fact. OK, if you were, I remember W W E T, no, W T W T A E WTAE is the ABC station there and so I was there for almost 5 years and um. And so I, I think I just felt this pull that I wanted to, to try and do my own thing. I wanted to build my own thing. Um, I still freelance, you know, occasionally for the NBC National News in DC. I’m right outside DC. Yeah, so sometimes I’ll pop up on TV, but I’m, I’m really fully in the business. I just, I like it. I, I like being able to dip my toe in. And I also enjoy what I do in my own business and speaking. I do a lot of workshops, um, but. I think for me, it was this pull to do something bigger and to do something different. And I, um, I couldn’t ignore it. I don’t know if anyone’s felt that way who’s listening, but it’s just like I couldn’t, I couldn’t ignore the poll. And I said, well, at least I’ve got to try it. And if it, you know, works out, it works out. If it doesn’t, you go back, it was fine. I left on good terms. But I just felt, I felt like I was playing small. You know, I felt like I was playing small. I wanted to speak globally. I wanted to just do different things. And It’s, it’s hard if you’re working full time for someone, you know, it’s hard. Sure, sure. Well, now you encourage, now you encourage others to take the step that you took to not, not, not play small, get out outside your comfort zone, right? Be, be comfortable outside the envelope. Yes, yes. And, and look, we all have, every time you want to go to a new level, like there are things I think about doing, and I’m like, oh, am I ready for that, you know, everyone has. You know, different levels of where they are, because if you’re, if you’re growing, then there’s part of you that wants to expand and do different things. And I think that, you know, I think about, OK, well, what’s next for me too, right? So that’s all of us. I think that’s, that’s, that’s all everyone thinks that you’ve got it all together just because you’re, you know, doing different things and doing them pretty well, right? But, but, If you’re evolving, there’s a part of you that’s like, what’s next for me? You know, what, what does this still resonate with me? Am I still happy doing this? Does this still have impact, right? And I think those are good questions. You know, so basically, I’m saying I don’t have it all figured out either. But the part I do, I figured out, I’d like to share, you know, so. So that’s perfect. So let’s, let’s talk more about, uh, the, the personal branding. But thank you for the, both the yam interlude. I like to, I like to know, I like to know about people. I think listeners like to know about people. I agree. I agree. It was, uh, it, it was a good flashback. I had to reflect and really think back. I’m like, oh yeah, yeah, it’s fun. Thank you. Thanks for flashing back with us. So what, what more would you like to say? We got, we got, uh, some time together still. What, what, what haven’t we talked about around? Around this work, uh, you go like a quarter in the slot. Go ahead. Yeah, look, um, I think the first thing that people think about is, am I gonna do this or is someone gonna do this for me? And is it gonna be my comms team? And I, I, I think I touched on it earlier, but if we have time, I’ll touch on it here. You know, your comms team is usually already overloaded. Um, and they are focused on the organization’s brand and distinction might be a comms person. That is true too. I should say that. Yeah, that that is true too. And so they’re already feeling from maybe writing the newsletters and doing the socials, they’re already handling the organization’s voice. And it’s important to make a distinction that your brand is different than the organization’s. And I think a lot of people are like, wasn’t the same thing? It’s like, no, it’s it’s two different things. You could be an extension of it, but it is two different things. And so, And knowing that when you have somebody handling the organization’s voice and the personal brand voice, it can get tricky. Um, it, it can get tricky because it’s a lot to manage. Also, um, the personal branding is a beast on its own. You wanna be thinking about you on stages, who’s gonna edit that video, if you’re going to, but how are you going to essentially handle the inner workings of getting your brand out there? And I think it’s an undertaking that people underestimate until they try to do it themselves. And when they try to do it themselves, they really enjoy it. And I think there’s a a small percentage, but they actually enjoy the writing and the doing of it, and they’re really good at it because they really own it and they want to do it and they feel confident. Most, I would say, need some support and need some help. In crafting what their story threads are going to be. Um, and I like to tell people that one way, that this is a tip, really, so get out your pens, is if you’re stuck on how to tie in your story to back to, um, Your mission Think of transformational moments. So when you went from this to that, you know, so it could be, it could be from journalism to entrepreneurship, for instance, right, exactly, from $15,000 a year to X amount of dollars a year, from being a one-man band reporter to having a whole team doing a documentary. Like, so think of the transformation, because there’s a lot that happened. I mean, I probably have 10 more stories I could share, right? Or 20, like there’s a lot that happens in the in between. But I want you to think about the transformational moments going from this to that. And you’ll often see this, like, this is a good way for you to think about it when you read the bios of authors on the back. And it’s for inspirational authors. You know, so Iyanla Vanzant went from single mom to Oprah’s to being having her own show on Oprah, you know, right, so, or from a domestic violence survivor to that. She did a lot of things, but she focuses on one or two to go from this to that, right? And she’s like a spiritual leader who’s out there. Um, a celebrity, a quasi celebrity. What’s her name? What’s her name again? Iyanla Vanzant. She just popped in my head because I saw a commercial before I got on this show, this show, like on IG. So, so this is what happens, right? My, you know, look, it’s brand awareness, I guess she’s doing, yeah, she’s doing it. Yeah, she’s doing it. But if you look on the good ways or you look on a podcast, you know, somebody went from this to Mel Robbins, a lot of people know Mel Robbins, the podcast. Host, right, who’s done, I think she’s the number one podcast in the world or something. She, she went from, you know, being $800,000 in debt with a pizza shop with her husband, to now having the number one podcast, right, from this to that, you know, so, so thinking of your own transformational moments, I think is really big. Um, so that’s a place for people to start writing now. Write down 20 transformational moments that you’ve got maybe 10 of those that you might want to make publicly stories. Not everything needs to be shared out loud, right? So, so, so, so I think that that’s a way. So imagine, so I go back to the comms team. Imagine your comms team trying to help you with this. It’s just a lot, right? It’s a lot. They’re, they’re like, what transformational moments we’re focused on the organization. So I think it’s, you either have to own it yourself, maybe have a really good, Team behind you, not just one person. Thanks for pointing that out, Tony. The team behind you or you externally, you know, you know, you hire outside and you figure that out and you see if the board can support that whatever way you go. See if the board will get behind you too, because the board might say, I have somebody who could maybe sponsor that, or maybe there’s unrestricted grant dollars, right? Just people can get creative when you start to tell them what you’re doctoring up and what you’re dreaming up. Um, one client got a 2 year grant to work with us, right? But she, she kept us like on her list. And she’s like, I’m working on this grant, we get this grant, I can use it for this, as long as I tie it to this, great. I’m like, OK, cool. So people find ways once they’re committed, and they’re like, OK, I definitely want to do this. People find ways. Um, others just get funders maybe to support it, or their their organization is doing better as their visibility goes up too. Um, and, and look, some people, Tony, I think it’s important to mention, never want, but I don’t mention their names, because they They don’t want anyone to know that we’re ghostwriting for them. They, they want to hold it close to their chest, and I respect that. So yeah, you’re not supposed, yeah, if you give up their names, that would, that defeats the point of ghostwriting. Yeah, yeah. Well, some, some, some don’t care. Some are like, that’s fine. They’ll talk about us, and they’ll, they, they don’t, they’re like, yeah, they help us. Like, OK, you know, CEOs get help all the time with their speeches, like whatever, you know, it’s like they see it as that, you know, like, like a CEO getting help with a speech. They don’t see it as being disingenuous. But I, I say that to say, so there’s some, if I say too much specific information, it would give away someone. So I’m just, I’m playing very general right now. So what I’m saying intentionally to protect them. Um, go ahead. You had a question. Yeah, I want to, uh, I want to close with the, uh, with the big ass calendar behind you. OK. What’s that about? You, when we, before we started off, off mic, you, uh, you said big ass calendar is a thing. I don’t, I don’t know about the thing. So to me, the boxes are very small. It looks like a whole year. Uh, it’s like a little 1 by 1 inch by or 1 1.5 by 2-inch boxes. What do you do with this big ass calendar? Right. So, um, this is by Jesse Itzler. I may be botching his last name, um. So, he’s an entrepreneur who talks about, like, if you want to have a really exciting life, you’ve got to make sure you’re intentional behind it. And so he has a whole um calendar that he created and all the boxes and there’s these stickers and I’m about. 2 months of what I’m going to be planning on doing. So you really plan out your whole year. So I have to sit and plan out my whole year. And what it is, is you, um, you pick. Um, an activity that you normally wouldn’t do, but that would be for yourself. A lot of people have kids and they do things all the time for their kids. This is about like, if he’s like, if you can’t take every 6 weeks, 1 day to do something for yourself, that you normally wouldn’t do. Then you’ve got to fix that. Like you should be doing something for yourself. So not to say you won’t also do things for your kids, but this is about intention for self. OK. So, and, and look, I might be misquoting him, but I’m going to give you all the the brief version. OK, they’re both the version. So, so, so, let’s say, so last year, I took like a pottery barn, a pottery making class, because I was like, I’ve never done that before. It’s right up my street. And I’ve been curious about it. I’ve been like, oh, I want to sign up for this pottery class. So I took a 2 hour pottery class. That’s the thing I would normally do. It was my like small activity every 6 weeks. Then he also has a daily habit every quarter to implement. So that daily habit every, every day would be maybe just to drink an extra glass of water. Maybe it’s to walk 15 minutes, maybe it’s to move for 15 minutes, but it’s some type of daily habit, and every quarter, you’re compounding. So if it’s a 15 minute walk, maybe next quarter it’s 8 glasses of water. Now you’re doing 8 glasses of water plus the 15. So each quarter you’re, you’re adding to it, OK? So you’ve got your daily habit, you’ve got your every 6 weeks, and then. I think it’s every, and then I can’t remember how many times a year, but you’re doing like, um, That it’s called a uh. Every 3 months, I think you do like an actual thing thing that would be even bigger. So, um, it would be like, um, I’ve never gone hiking, and so I want to go hiking. So he has this whole formula. But the big thing is that this will be the year of that when I look back, it will be the year I launched a podcast, went on podcasts, and it’s called a misogi. And then the misogi is that big thing that you’re gonna look back on. Maybe it’s you cleared your debt, maybe you bought a new home, maybe it’s you um. Went on a trip to Japan. It’s the year. So you, when you look back on that year, you should remember it as the year that I did that thing. So, so he has 2 or 3 things that I just described that are all part of this big ass calendar and so there’s stickers and now I see you have multi, you have multicolored stickers. You got yellow, orange, purple, red. Do those mean different things to you, the red, I assume the red, the red are birthdays. The orange are my like, uh, every six week activities, um, and then yellow is travel, but I haven’t filled it all out yet. No, I can see it’s just it looks like you got it last April or May. You got looks like you. Last entry is maybe June. Yeah, a little travel in June coming, like 3 day travel in June. 4 days I have traveled before that. 3 or 4 stickers there. All right, yeah, you’re working and my monthly um move goal, my, my daily thing, my daily habit right now is like I must, I sprained my, I fractured actually my ankle, um, late this fall. And so I just got out of physical therapy. So my thing is now 15 minutes of movement every day to get this ankle back up. What I want to do is more, but I say 15. You know what I take away from this? You, you, you practice what you preach. You encourage people to go outside their comfort, uh, zone, outside the, outside the, the envelope of security, and every, whatever, every 6 weeks you do something for yourself, or every, and every 3 months you do something that you’ve never done before. So. Both the yam practicing what you preach. Thank you. Thank you. Thank you. I appreciate it. It was so fun to be on here and I love the questions. So it got, it got me thinking. It got me thinking. I’m gonna Google the senator because I now it’s bothering me that I remember his name, man. Oh, Senator Brown. There it is. Sorry, Senator Brown, Georgia. All right, what year was that? What year was that Edward R. Murrow Award? 20, I, I’ll tell you right now. Hold on, 2011, 2011, 2011, yeah, yeah, yeah, it’s, you know, you do so many, honestly, you do so many stories that I don’t like to, to say just the ones I got awards for because I really, I really believe like a lot of stories were even more some powerful and compelling, but Sometimes those are what gets, you know, what gets recognized as out of my um purview, right? But there were a lot of stories where people shared a lot of beautiful things that invited me in their home, and I, I don’t take that lightly. I think that’s, um. It’s, it was, it was, um, it was gratifying, you know, it was beautiful. So I admire journalism. Uh, uh, if I hadn’t gone to law school, my, my second choice was to go to a master’s degree in journalism. I, I admire the work of journalists. It’s essential for our country. I, I, I feel badly that they’re, that they’re marginalized and, and it’s criticized so unfairly, I think. Uh, I just, I admire, I admire the field. So thank you for doing that work. Thank you. Thank you. Both to ya mom. You’ll find her company at Story Lead. Now, it’s L E D E, the lead, like the introduction to a, a, a piece that would draw you in. Storylead.com. You need to connect with BFA on LinkedIn, uh, and you’ll, you’ll find both of us active together often. Botha, thank you very much. Pleasure. Thank you, Tony. Really appreciate it. Thank you. Next week, systems and processes so your people thrive. If you missed any part of this week’s show, I beseech you, find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your associate producer, Kate Martinetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit radio. Big nonprofit ideas for the other 95%. Go out and be great.
Your brand, programs, assets and communities are a commodity worth assigning value to. Is it time to tell a company, or other potential partner, “Thanks, but no thanks.” Matthew Zachary from OffScrip Health shares his advice.
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[00:00:25.64] spk_0:
mm hmm. Hello and welcome to tony-martignetti non profit radio Big nonprofit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with me. I’d suffer with parallel
[00:00:27.64] spk_1:
GMA. If
[00:01:49.74] spk_0:
you broke me with the idea that you missed this week’s show, don’t work for free. Your brand programs, assets and communities are a commodity worth assigning value to. Is it time to tell a company or other potential partner? Thanks but no thanks. Matthew Zachary from off script health shares his advice. non tony steak too. Please take care of yourself. We’re sponsored by turn to communications pr and content for nonprofits. Your story is their mission turn hyphen two dot c o. It’s a pleasure to welcome Matthew Zachary to the show. He is a 26 year brain cancer survivor and one of the most respected voices in healthcare. He’s an award winning concert pianist and film composer And the host of out of patience with Matthew Zachary, the # one podcast in healthcare. He founded the award winning nonprofit stupid cancer. Matthew is now Ceo and co founder of off script Health, the first audio broadcasting company focused solely on consumer health and patient engagement. He’s at Matthew Zachary dot com and at Matthew. Zachary. Matthew. Welcome to nonprofit radio
[00:01:51.64] spk_1:
Hello tony
[00:01:53.84] spk_0:
pleasure to have you.
[00:01:55.01] spk_1:
Likewise, thank you for having me on the show.
[00:01:57.17] spk_0:
I’m glad you’re on from from new york city
[00:02:00.14] spk_1:
from the heart of Manhattan
[00:02:02.54] spk_0:
downtown where where where are you downtown? In Manhattan
[00:02:05.62] spk_1:
we are between the world trade center and the South street seaport
[00:02:09.94] spk_0:
Well, you’re very far down. Okay. I mean, I consider Chelsea downtown, your, your financial district
[00:02:18.04] spk_1:
downtown, just like near the, near the bay Battery.
[00:02:24.94] spk_0:
The battery near the battery. Right? Yes. All right. Welcome. Glad to have you. We’re thrilled
[00:02:25.83] spk_1:
to rant and rave to your listeners.
[00:02:28.54] spk_0:
You ready to rant and rave. Please do. And
[00:02:31.30] spk_1:
I’m
[00:02:31.93] spk_0:
already correcting you. They’re our listeners, please. Our listeners
[00:02:36.41] spk_1:
listeners,
[00:03:12.34] spk_0:
listeners. No, no, don’t, don’t disqualify it. There are listeners rant and rave. Please tell stories. And we’re gonna be talking about some stories, uh, some of your stories and your background, but we’re getting started. You know, we want to get started. We’re talking about non profits, undervaluing their assets. And uh, let’s set up your, your bona fides to talk about this. What, what is it in your background that leads you to the, to the, uh, to the belief that this is a problem that nonprofits are, are, are causing for themselves. This undervaluing,
[00:04:38.94] spk_1:
I have the terrible privilege of having started the nonprofit with no experience in 2006 and then running it too To success by accident over 14 years. And it’s often the most unqualified human that doesn’t write the wrong way. And I spent a decade working at Omnicom in the agency space after surviving brain cancer in college. So I learned a lot And this is pre internet, pre google pre everything. This is a ol floppy disks and dial up and crappy Macintoshes and gateway computers. That’s the era in which I kind of grew up with. And back then consumers really valued, you know, good brands and direct to consumer wasn’t really a thing yet. There was no like banner ads pervaded but health care and cancer and rare disease wasn’t really a market. We were kinda left to our own devices and I wound up meeting a guy who happened to be on the board of directors of a group called the National Coalition for Cancer survivorship. They are five oh one C three and the five oh one C four group in the beltway, probably the single most influential group no one’s ever needing to have heard of because they get all the things done behind the scenes in cancer policy access CMS, payer equity F. D. A. There there, wizard.
[00:04:46.40] spk_0:
Well we have, we have jargon jail on tony-martignetti non profit radio
[00:04:52.13] spk_1:
jargon. But where can I do that?
[00:04:53.83] spk_0:
There’s no button. I just, I just interrupt you brashly like I just did
[00:04:59.94] spk_1:
Medicare services, the federal Drug Food and Drug Administration and insurance companies.
[00:05:04.24] spk_0:
What is CMS,
[00:05:05.47] spk_1:
Comprehensive Medicare services.
[00:05:07.35] spk_0:
Thank you. Okay.
[00:05:08.42] spk_1:
Yeah. Okay. So yeah, I will, I will do the acronym for the rest of the day if you
[00:05:14.05] spk_0:
please, but if you forget, I’ll remind you. Don’t worry.
[00:05:46.84] spk_1:
But I wanted to start a nonprofit having no experience understanding what that was because I saw, I saw a marketing need, I saw a business opportunity and before I get to the second part of that thought nonprofits are still businesses and fundamentally, most people that start nonprofits, I have no data to support this are doing it because of emotional desire and not practical forward thinking. Well
[00:05:47.34] spk_0:
that sounds like it was your own experience. You said
[00:05:49.52] spk_1:
yes, you
[00:05:50.79] spk_0:
blundered, you maybe didn’t blunder into it, but you blundered through it. I
[00:07:38.14] spk_1:
blundered through it with no experience. But I always ran it like a for profit company. It happened to be a tax examples, you know, I. R. S. Status, but I never thought that I would want to ever beg people to give couch cushion money to keep the lights on. I’m not that kind of person and I genuinely believed and you could commoditize cancer patients because they’re just consumers and they want to feel like they’re part of a community and they want to give back in a way that they can get paid for having their life experience sold to somebody that didn’t ask to have that wisdom but also figure out ways to monetize the revenue portfolio of the company without being dependent on donor dollars. And that that was my approach. Then I even tell you was that, oh my God, no one’s ever done this. I’m gonna try it. And then I was met with like, oh you need a board of directors, you need to, you know insurance, you need to have the audience, I don’t know these things but fumbling through that with the onset mindset that this is a business first and foremost that happens to be a nonprofit was antithetical, but I think it’s an underserved narrative in why most nonprofits fail, Why most non profits earned less than $50,000 a year and why the government made it way too easy to get to C3 status because they just know that they just want to have this on the books were the good government, we get the C3 status and I’ll end that thought with one of my friends and heroes and mentors is dan Pallotta, dan Pallotta had the most watched ted talk in history,
[00:07:44.25] spk_0:
an
[00:08:05.24] spk_1:
old friend, the way we think about charity is all wrong. It talks about GDP issues and the fundamental flaws and scaling and growth and equity and value and you know, he taught me a lot, getting this off the ground and I was privileged to have him kind of be the jiminy cricket that validated my approach that this is a business that happens to be a charity?
[00:09:41.64] spk_0:
It’s time for a break. Turn to communications. Your story is their mission. What does that mean? What do you want to tell? What story do you want to tell? What audience do you want to tell it to? What channel or channels do you want to use to tell that story. All of that is what turn to does that makes your story their mission. So, and they’ll help you refine that story. They’ll they’ll maybe help you find that story, not just refine it, but help you find it. And then they’ll help you figure out who the best audiences are. You probably have a good sense of that, but they can help who the, what the best channels are. They definitely can help you with that. And then hone that story and tell it, get it out. Whatever, whether you’re going to use earned media or owned media, whatever channels you’re going to use, they’ll get it out. All of that means that your story is their mission Turn to communications turn hyphen two dot c o. Now back to don’t work for free. What about the undervaluing part? What what, what did you were there lessons you learned and you said you didn’t you never wanted to pursue a couch cushion, pennies as donations. But where did your thinking about nonprofits not sufficiently valuing themselves come from?
[00:09:49.34] spk_1:
Right. So this goes to how industry and the cockeyed fucking nous of healthcare. Is that the people that make the drugs that you and I take it? We’re not
[00:09:56.42] spk_0:
customers appreciate your saying this. Yeah,
[00:09:59.31] spk_1:
it’s factory.
[00:10:01.34] spk_0:
Right? Wait, say that 1. 2.
[00:10:03.86] spk_1:
Yeah.
[00:10:04.44] spk_0:
There there too, too few words that mean anything anymore. So, you know, we say it, say it, say the word that best describes the situation you’re talking
[00:10:19.84] spk_1:
about the healthcare factory, the way in which the health care economy works. And your listeners, our listeners may know this. See what I did there. You’re
[00:10:23.56] spk_0:
swearing at our listeners,
[00:11:41.34] spk_1:
pharma makes the drugs, the insurance companies decide how much doctors will get paid to give the patients the drugs and that’s it. It’s that straightforward. You’re the patient on the drug, you’re not the consumer, you’re not the end user, you’re the recipient, You walk into a store and someone else decides what you’re buying on the shelf and how much you have to pay for it. That’s not a normal way to think about the economy. But what drives the industry to care about nonprofits is that we are the people on their medications that they can never get in touch with legally. So they have to develop the advocacy budget programs thanks to the Sunshine Act that allow them to have less influence over decision making but a loophole through to the people on their medications and pipeline. So they’re desperate to throw advocacy money at nonprofits in the hopes that the nonprofits will tell your community about these disease state awareness that are non branded websites and all these other things because they can’t directly get to the patients. So that’s stupid cancer. at one point we had in the heyday, we had maybe a half a million people on facebook and maybe 100,000 people on the mailing list. This is before text and twitter and Tiktok and all that. All that matters
[00:11:45.76] spk_0:
is roughly what years are we talking about? It’s important for context.
[00:11:48.50] spk_1:
2010, 11, 12,
[00:11:52.18] spk_0:
maybe
[00:11:54.54] spk_1:
13. Like real like super. What the heck was that? Super cool.
[00:11:58.67] spk_0:
Like like us on facebook and that was just
[00:13:55.14] spk_1:
like us on facebook. We also had live events, you know where we had 20 or 30,000 people coming to our live events every single year. We had a trade show in las Vegas for five days with 1000. So we were, we were swimming in the patients that the pharma companies needed to get to. So they’re like, hey, we would like to talk to your under the breast cancer community. I said great quarter million dollars. What? Well you’re already spending half a million on facebook to get people to care about this drug. Why should you think we’re doing this for free? Well because you’re helping your community and I was like, no, we have a community that’s huge because people pay us so show what is it that no dough no show was the absolute end all be all binary transaction of stupid cancer which put us in a very different value space. Then the other nonprofits which are like sure take all these people will tell them all about this for free when they’re so undermining their own like you said their own value, you are worth something. So then farmer got smart and other groups cropped up that became these middle groups, these registries and these patients like me and Snow company, We go health inspired health union and they do a great job aggregating communities and therefore profits. But most of these people are still part of nonprofit organizations. So then they’re the ones going to the nonprofit saying, hey, encourage your community to join ours so we can sell these people to pharma and you are left holding the bag and then the non pro sure. Hey people, everyone go join this platform now. So you can tell farmers how much you hate them or like them or whatever it is. But the model is still the same. The nonprofits are not basically monetizing the opportunity to data mine their community when they built all the sweat equity to create in the first place to
[00:14:11.44] spk_0:
create, You created this vast community. You’ve got to take a step back and and recognize its value to tell people you’re trying to invite in people, people who want him,
[00:15:12.44] spk_1:
right. I mean a lot of this goes back to what we used to call. Trust culture, nonprofits are the place you go because you trust the community. It’s peer to peer. It’s life hacking. It’s, it’s, I’m not alone anymore. It’s mental health support of psychosocial support all the evidence over the last 15 years, points to that patients are getting more value in decision making and mental health improvement by talking to people like them and not the doctors. So it’s natural that the farmer companies want to build, you know, better drug pipelines or better clinical trial engagements or better disease state awareness programs are better than non branded websites, but they can’t do it without the patients. You know, how many farmer conferences are all about healthcare and patient access and blah, blah, blah. And then that’s not a single patient there or a single nonprofit there. They won’t pay the nonprofits to show up. They expect us to apply to exhibit For $5,000. How fair is that? Where you need the nonprofits at the patient conference with no patients nor do you want the patients to come and talk on the stages tokens and not even pay them.
[00:15:25.64] spk_0:
Okay,
[00:15:26.74] spk_1:
Am I ranting enough?
[00:15:28.64] spk_0:
You’re, you’re, you’re doing a good job. Yeah, the passion is there the zeal is there? Absolutely. Um if you would look, if you were flat, I would have turned your mic off five minutes, 10 minutes
[00:15:36.62] spk_1:
ago.
[00:16:36.94] spk_0:
Um, let’s, I understand your background is healthcare and you’re still, you’re, you’ve, you’ve got uh, the number one podcast in healthcare. I’m gonna challenge you to take this out of the healthcare realm for the benefit of our listeners who don’t work in healthcare. They don’t have a patient population or a family supporting population. They may have a a dog loving population or uh, a well loving population. So let’s, let’s let’s get folks to take a step back and value what their assets are that are appealing not only to companies if you you make the case strongly about, uh, well pharmaceutical companies in particular, but we can broaden that to potential corporate supporters, but also value to, uh, individual individual donor investors. So can we start to talk about, you know, take a step back and recognize what your value is to your supporter communities?
[00:18:54.94] spk_1:
Yeah, I I think if we separate the consumer health nonprofit universe with everything else, it’s a different beast. It’s a very different beast. It’s also a lot easier to quantify impact when you’re out of healthcare than when you’re in healthcare. And I look towards, you know, doctors without borders, habitat for humanity. Um, you know, charity water, you can really your money makes this well, your money build this house, your money sends this doctor, your money fixes that cleft palate. It’s a lot easier in terms of showing donors exactly where their money, individual donors where their money goes. So my perception is that I’m not gonna say easier, but also easier with like an asterisk attached to it. Most donors in the healthcare space are there because they’ve been personally affected because healthcare fell on them too. And they want to be there to support the nonprofit they care about because whatever they’re doing is helping me feel better because I’m somehow knowing someone else is helping being helped these many more women get mammograms are these many more these more communities get access to care or this is improving mental health and Children or whatever, whatever, whatever. But there’s a different dogmatic principle in tange ability of donor relations outside of the healthcare space. You know, the A. S. P. C. A. For example, here’s how many dogs you can help. You know, the all the Sarah McLachlan commercials, like, here’s exactly the jerry lewis telethons. We can assign a mental value in our head to knowing this dollar helps this thing. It’s less esoteric than healthcare. So with that said, you know, there are still the pitfalls of most nonprofits never break over $50,000. Most people still start them based on passion projects without doing any research into understanding it’s still a business, It’s still a C. Corp it just has a tax status. You still need a board, you need an audit, you need insurance, you have to have payroll, you can’t pay yourself, there’s all these red flags when you do. You’re a million things that go into like learn what you’re getting yourself into without the passion horse blinders on because you want to get it done because no one else is.
[00:19:39.04] spk_0:
Yeah. Well, alright. Yes. And and um our listeners are past that though. You know, they’ve they’re already in nonprofits. Um, and I know I’ve heard you on some other interviews talk about, uh, I guess you pretty much despised people who do what you did. You know, start a nonprofit with without, with, with the blinders on without knowing what you’re going into it. What, what the expectations are, what the, what the compliance requirements are, what the fundraising requirements are with the board requirements are state law, federal law. Um, you’re, you’re down on people who did what you did. So, so like it was fine for you. But you know, don’t, you know what I
[00:20:26.04] spk_1:
am an accidental success because I approached it very differently. I went in knowing firsthand this is going to be a commercial brand. This is going to have products and services, e commerce stunts, uh, commoditized assets, a brand halo effect hitting consumer markets on what used to be called, cause marketing dollars, I, I did not ever want to walk in and beg for change. Um, but I am a rare case study because I did approach it from a very antithetical. Having no idea what I was doing on purpose versus, and it’s not an equal or an either or Annapolis oranges not doing the research and advance of what it’s going to take to accomplish what goal by doing this.
[00:22:49.74] spk_0:
It’s time for Tony’s take two. Please be taking care of yourself. I just had my annual wellness visit, which used to be called annual physical, somewhere along the line. Uh, when I guess around the time that toilet paper became bathroom tissue. Uh, annual physicals became wellness visits. So I had my annual wellness visit very recently within the past week and basically it was keep doing what you’re doing. So that’s very good news. I hope you are doing things that you should keep doing are you? So I’m encouraging you to uh, take care of yourself right things like getting enough sleep, eating well. However, however you define well, you know, being scrupulous about what you eat right, the work life balance. It’s true of course work and life are so inextricably intertwined now because so much of work is done from home. But that doesn’t mean that there isn’t or can’t be proper balance just because they’re inextricably intertwined. Doesn’t mean you can’t be balancing them spending not too much time at work doing the work wherever you’re doing it from. Uh, and not enough time taking care of yourself. Right time alone. You know, I’m a big advocate of that. If you’ve been listening for a long time, you know, a big advocate of time alone. Restful time, right time with family, with your deer, with those dear Children, grandchildren, all of this. All of this is the work life balance and bigger than that. I hope you’re generally taking care of yourself. So that when you have your next annual wellness visit, your doctor will tell you keep doing what you’re doing That is Tony’s take two we’ve got but loads more time for don’t work for free with Matthew Zachary. You mentioned brand equity.
[00:22:52.54] spk_1:
That’s
[00:23:17.14] spk_0:
something that all nonprofits have in common. You know, encouraging our listeners to think about what the, the value of your brand is in your community. However you define community, it might be your local community, it might be your state, it might be the environment, all, all air breathing mammals, might be your community. But you know, however you define it, you know, uh, you know, Matthew, you’re, you’re talking about brand equity. Brand value. What,
[00:23:24.36] spk_1:
what, what, what,
[00:23:25.38] spk_0:
what’s the value of that to, to outsiders who you’re trying to encourage to invest?
[00:23:31.54] spk_1:
Well, I mean investing versus donors that we’re talking about.
[00:23:57.84] spk_0:
Yeah, yeah. I’m, I’m taking it out of individual donors now. Yeah. I mean there are people who believe, you know, that what I do to the individual donating is investing. But I’m talking more about, you know, outside outside support, uh, corporate corporate support. There’s, there’s, there’s value in your brand. And I’m just, I’m, I would like listeners to recognize that, you know,
[00:25:50.44] spk_1:
There’s like there’s 30 ways to enter that with 30 other permutations. So I guess I’ll start with you know, brand equity is defined as how a customer feels good about their purchase and why they are repeat customers and the value they get by involving themselves in that brand experience. Apple target. Mcdonald’s whatever it is the brand is there, it’s nice. You’re used to, It gives you comfort. There’s a psychological benefit. There’s a retail confirmation bias that’s basically the DNA behind brand equity and many nonprofits don’t have that. They have a mission statement. They may have a logo or may have a, you know, some cleverly designed kitschy thing, you know, on a marquee somewhere most don’t, and that’s fine. But I’m gonna go out on a limb and say most people who discover a value of associating with a non profit that they care about. We’ll have nothing to do with their logo or their name. It’s what they do, um, on the, I would say the consumer brand, retail CPG corporate side of why they would underwrite something. There’s always an ulterior motive about what’s mission aligned with their quote unquote pillars, right? And sometimes they just don’t align. Or sometimes when you’re the Ford Foundation, everyone submits a grant for $40,000 and they get a million grants and they can only give four. So there’s a massive conundrum in, in where businesses would align with a nonprofit organization versus like a local business. You know, a lot of these golf outings are phenomenal, but they’re underwritten by a local deli for 50 grand and that’s great. So it depends on how you want to skin the cat in terms of what’s going to get that business to get behind that charity
[00:26:09.44] spk_0:
that counts. The totally the local deli sponsoring recognizes that you have credibility in the community and they want your name. And so you just don’t want to, we want to not undervalue the credibility that we are lending to our investing partners,
[00:26:15.64] spk_1:
but they also want people going to the golf tournament to buy sandwiches at that deli. Yeah.
[00:26:17.34] spk_0:
You mentioned, you mentioned CPG. What is that?
[00:26:19.82] spk_1:
Please? Oh sorry jargon. Consumer packaged goods services. Oh
[00:26:40.54] spk_0:
my God, I would never have gotten that one consumer. Okay. Okay. Yeah. So you know, so when you go to, when, when you go to companies and I don’t care if it’s the local deli or it’s, you mentioned ford, I’ll say the local ford dealership for ford motor company International. You know, you want to, you want to be conscious of the value that you’re bringing to the, to the conversation.
[00:27:35.54] spk_1:
Alright. I’m gonna go back to what I said before, which is, if you can highly quantify where your dollar goes and you could show that, you know that dog or that house or that park you want to renovate or that sick kid. Yeah, you’re gonna have direct community impact. It’s a lot easier to build the communities around the smaller groups. But when you get to the bigger groups, you know, people are going to discover them based on where they, where they find their interests if they’re advertising. If you see them on tv, if you’re invited by someone to go to one of their events and oftentimes there is a bit of a superficiality where I want to be associated with habitat humanity. I want to give them a lot of money. So they put me on their board of directors, I need that thing. And so there’s a, there’s a huge psychology That split seven ways from Sunday on what drives I would say the american psycho psychology to get involved with a nonprofit that they themselves are not directly filling with.
[00:27:42.54] spk_0:
That’s interesting. Let’s say a little more about that.
[00:28:06.54] spk_1:
Well, I mean, again, it just goes back to kind of ego and halo and why does this person want, you know, this leaf at the synagogue or this wing of the hospital or you know, I want to be on the board of, you know, the cystic Fibrosis Foundation because it looks good on linkedin and my cousins, cousins, cousins had this, there, there’s all different, you know, intentions and something, nothing malignant in terms of wanting to do this. But we talked about like how people see value in the non profits, but also how the nonprofits express their value to sponsors, donors and, and, and stakeholders.
[00:28:22.24] spk_0:
Right. And, and a lot of that expression is through the, the impact of the work that you’re doing
[00:28:26.84] spk_1:
right, which goes back to how anything else out of healthcare has a different way to express impact.
[00:29:01.34] spk_0:
Different, not, not, not insurmountable. Uh, you know, we, we mentioned animal shelters maybe before the shelter open. We just had just had a guest last week or the week before, before the shelter opened, there was a 98% kill rate of, of dogs and cats that were, that were found that were, that were, that were given to given over to a government agency, a nonprofit took over that work. Uh, and now they’ve turned it on their head. We’re only 8%, it’s an 8% kill rate and 92 adoption rate. I
[00:29:02.76] spk_1:
would donate to that place tomorrow. That’s yeah. I mean who wants dying pets? No one wants dying. Right.
[00:29:21.54] spk_0:
Right. So it’s, it’s, it’s doable by the way, if you want to give the charity’s barks, uh, Baltimore animal rescue and care shelter Baltimore Maryland. A little shout out to a guest with last week’s castro, the guest before Joanne Goldberger. Uh, I’m sorry. Um, am I offending the, am I offending you by mentioning another guest? No, I don’t think,
[00:29:28.43] spk_1:
you
[00:29:29.05] spk_0:
know, here he goes. Not, not damaged. Right? You’re okay.
[00:29:33.09] spk_1:
Not right now. No.
[00:29:34.12] spk_0:
Give a little shout out to a past guest because because an overlap. So this
[00:30:05.84] spk_1:
goes back to the shared economy of non profiteers. We are all doing our best. I also, you know, I’m sure this is still the case. It still is largely in cancer. There’s a certain degree of territoriality that goes to a lot of the nonprofits anywhere in the country in any specific mission where I can do it better than these people. And these hydro groups. These splinter groups that you’re not doing it the way I would want it to get done. So, you know, I’m not going to work with you to better this nonprofit, I’m gonna start my own thing. And you know, I think that in fighting and territoriality that’s ego driven and that doesn’t help anybody.
[00:30:22.94] spk_0:
The shared economy of non profiteers. That’s interesting.
[00:30:55.54] spk_1:
It’s community organizing, its community wisdom. It’s, it’s how do we learn from each other? Because there’s, I mean irrespective of mission and impact and there’s a fundamental horizontal line on how to do it well and things to just not do and just like peer to peer support in any community. There’s professional, peer to peer support in nonprofit leadership. All
[00:31:18.44] spk_0:
right. Um what do you feel like? I haven’t, I haven’t asked you about it, we haven’t talked about that’s related to recognizing your value as a, as an institution, as a business uh, to, to in to those you’re trying to encourage to invest in the business. What what what what what what more do you want to say about recognizing the value.
[00:31:45.74] spk_1:
It takes a business sense to identify what your value is. You can’t really allow someone to tell you what that is, but you can observe why people are invested in giving to what you do, but you’re the steward of your own brand, You invented this, you started this, you didn’t get hired by this company. It’s your thing. Why should people care about you that is your determinants of value to express to the communities that you’re asking to support you.
[00:31:52.34] spk_0:
Matthew Zachary,
[00:31:53.94] spk_1:
Yes,
[00:31:54.94] spk_0:
bless you.
[00:31:57.58] spk_1:
Matthew
[00:32:02.74] spk_0:
Zachary. Matthews Zachary dot com And at Matthew Zachary, thanks very much for sharing your ideas.
[00:32:09.84] spk_1:
I appreciate being here tony Thank you very much and thank you to all all of our listeners for chiming in. It’s
[00:33:12.04] spk_0:
very thoughtful of you. Next week we’ll continue the corporate partnership discussion with specific strategies with chris Barlow. When he returns if you missed any part of this week’s show, I beseech you find it at tony-martignetti dot com. We’re sponsored by turn to communications pr and content for nonprofits. Your story is their mission turn hyphen two dot c o. Our creative producer is Claire Meyerhoff shows social media is by Susan Chavez. Marc Silverman is our web guy. And this music is by scott stein of Brooklyn new york. Thank you for that. Affirmation scotty Be with me next week for nonprofit radio big nonprofit ideas for the other 95 well and be great.
Michelle Frechette & Amanda Gorman:SEO For Your Fundraising Campaign
Our 20NTC panel helps you build your online community and increase engagement with 3 SEO strategies: keywords research; competitor analysis; and, content writing. They’re Michelle Frechette and Amanda Gorman, both from GiveWP.
Yvette Scorse, Christopher Wallace, Taylor Shanklin & Serrie Fung:Rebrand Vs. Refresh
Which is better for you, rebranding or refreshing your brand? Our final 20NTC panel helps you choose, then shares the case study of Byte Back and reveals strategies for getting the buy-in you’ll need for success. They’re Yvette Scorse and Christopher Wallace from Byte Back; Taylor Shanklin at Firefly Partners; and, Serrie Fung, founder of Zest.
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Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio. View Full Transcript
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[00:02:30.54] spk_0:
Hello and welcome to tony-martignetti non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host. Oh, I’m glad you’re with me. I’d be stricken with Ikaria if you irritated me with the idea that you missed today’s show s CEO for your fundraising campaign. Our 20 NTC panel helps you build your online community and increase engagement with three S c o strategies, keywords, research competitors, er analysis and content rating. They’re Michelle Frechette and Amanda Gorman, both from give W P and rebrand versus Refresh, which is better for you re branding or refreshing your brand. Our final 20 NTC panel helps you choose, then shares the case study of bite back and reveals strategies for getting the buy in. You’ll need for success. They’re Evette Scores and Christopher Wallace from Bite Back Taylor Shanklin at Firefly Partners and Sorry Fung, founder of Zest Antonis, take two planned giving accelerator were sponsored by turn to communications, PR and content for nonprofits. Your story is their mission. Turn hyphen two dot ceo and by dot drives raise more money, changed more lives tony-dot-M.A.-slash-Pursuant for a free demo and free month Here is our 20 NTC penultimate panel. Welcome to tony-martignetti non profit radio coverage of 20 NTC. That’s a 2020 non profit technology conference. The conference regrettably had to be canceled, but non profit radio is persevering, of course. Virtually sponsored at 20 NTC by Cougar Mountain Software Denali Fund is there complete accounting solution made for nonprofits tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial. With me now are Michelle Frechette and Amanda Gorman. They are both with give. W. P. Shell is head of customer success, and Amanda is customer success manager Shell and Amanda. Welcome.
[00:02:32.44] spk_1:
Thanks for having us
[00:02:54.94] spk_0:
the pleasure. Thank you. I’m glad we were able to put this all together. The three of us. Thank you, Andi. It’s good to know that each of you is well and safe both in Rochester. Alright, Alright. Um, you’re 20. NTC topic is three s CEO strategies for optimizing your fundraising campaign. Um, Michelle, why don’t you start us off? What? Why did you feel a need? Thio have this workshop?
[00:03:01.64] spk_1:
Sure. So you know, we work with nonprofits all day, every day, helping them do fundraising. And Amanda’s area of expertise outside of working with nonprofits, is actually, um, s CEO. And so it was just a natural, um, natural thing for her to want to help, uh, people’s organizations be found on the web, especially so that they can collect donations.
[00:03:24.87] spk_0:
Okay. Um, Amanda What? What? Air Nonprofits Not getting so right about the S e O That that we needed this this session.
[00:03:35.14] spk_1:
Looks like a man has just lost her connection.
[00:03:37.34] spk_0:
Yeah, Amanda did. She’s back. Okay, there she is. Your back Amanda
[00:03:41.98] spk_2:
back. I’m sorry. My Internet just decided to kick me out first.
[00:03:45.54] spk_0:
Okay. That’s why I had to cancel the session earlier. I lost it for too long, and I had a whole bunch of them back to back. Um, did you hear? Did you hear what I was asking you? Why? What air? Non profit. Really not getting right with S e O. That that we We needed this session.
[00:04:00.84] spk_2:
Yes. Yes. And Michelle, did you already give your answer?
[00:04:09.44] spk_1:
Yeah, I already talked a little bit, but But, you know, what are they doing wrong? Or they missing the mark on is really for you,
[00:04:09.88] spk_2:
right? Right. Absolutely.
[00:04:11.83] spk_1:
So there’s a couple of things
[00:04:13.18] spk_2:
that we we definitely see and just in my experience, working with a lot of our customers and working with kind of my own intention of starting on non profit and getting excited about that kind of looking at what is out there and what I am saying in the gaps is just like we get really excited about producing a campaign and kind of jump a lot of steps of just getting things started to start raising money. But we don’t necessarily look at the initial steps that should be thought about before the campaign actually hits the page. So what should the content look like? What kind of people are we actually hoping? Engage with us? What are our expectations for those people and how are they going to feel while engaging with our brand or company or organization? I think some more thought needs to be done with all of that before just kind of putting something on the website s o. I try to slow it down a little bit and really get careful about the messaging. Really? Get careful about exactly what we’re trying to communicate on. That all starts with, you know, keyword research and ah, lot of other strategies,
[00:05:43.94] spk_0:
which which we’re gonna get into. We have time. Eso You’re the troublemaker, Like people want to get, like, you just Can we just start the campaign, You know, way, you know, why do we have to have mawr ground work We’ve already done. You know, we’ve talked to our key stakeholders, and we’ve got me first dozen donors lined up and and we’ve We’ve got messaging out, you know? So you wanna lay more groundwork? Yes. Yeah, For success. So you have better outcomes. Of course.
[00:05:47.41] spk_1:
Sometimes you hear that people say to us, you know, I built a website and I have a fundraising page, but we’re not raising any money. And so it’s not like the field of dreams, right? You don’t just build it and they show up. There’s a lot of work that goes into driving people to your donation page
[00:06:34.94] spk_0:
where we should have learned that with first with websites on, then with blog’s and then with podcasts. You know, you don’t just put it out and people come to it. You should have. We should have learned this lesson by now. All right, way. Haven’t Yeah, not. Not satisfactorily. Not all right, um All right, so let’s Let’s stay with you, Michelle. You have three principles of building the online community. Uh, be intentional, aware on build trust. It sounds like most of the most of the time will be spent with the three s e o strategies. So but just can we go through the The three principles of building kind of quickly is that I have That
[00:06:42.56] spk_1:
s so you know, the way that Amanda and I have kind of structure is it’s like building a garden. You can’t just throw the seeds in the yard and expect that you’re gonna have a beautiful garden at the end. You have It has to be intentional. You have to, you know, turn the soil. You have to plant the seeds. You have to water them. You have to tend them. You have to weed things out. Um, you have to decide what you’re planting. Are you planting? Ah, perennial, Are you planting an annual? So do you want these things to continue to grow and continue to come back? Or is it something that’s a one time one time deal? So it really has to be. It has really a lot of those same ideas behind anything that you do and you want to do well, is it has to have those those principles behind it in order for it to flourish.
[00:07:21.24] spk_0:
Okay, Michelle, that’s a particularly apt metaphor for you the garden, because in the background, I see a flowering. I don’t know if those air daisies, uh, in the in the brown frame, but
[00:07:31.76] spk_1:
flower you painted
[00:07:42.14] spk_0:
that. Oh, awesome. All right, all right. They’re flattering. They’re flourishing. So perfect. Perfect metaphor. Um, so be intentional. Be aware. Oh, and build trust, say a little about building trust.
[00:07:47.24] spk_1:
So building trust is super important. But you have to be a kn organization that people want to give money to. So in order for somebody to give you their money, they have to know that it’s going for a good cause. So you have to have put out there be a transparent, uh, you
[00:08:01.12] spk_3:
know, be
[00:08:01.93] spk_1:
intentional. Show where that money is being used. Show how it’s being used. Ah, lot of nonprofits that don’t succeed aren’t necessarily doing anything wrong, but they’re not being transparent and how their money is being spent. And so sometimes people assume because CEO is putting or the director’s lining their pockets, things like that. So with intentional, you know, um and and building trust, it has a lot to do with just making sure that people understand what you’re doing.
[00:08:28.44] spk_0:
And how about be aware, Amanda, What does what does that one mean?
[00:08:33.24] spk_2:
Uh, that kind of really comes down Thio not stopping your efforts after all the great work you’ve done of getting your campaign out there but continuing to be aware of your market, your your industry overall and being an authority in that industry so that you are continuing to update your website your landing page for your campaign. You’re keeping your donors informed. The newsletter by Social Media. You’re making changes to your campaign as things start to change in your goals and whatever else might come your way. Eso really being aware of where you stand and how others air being helped, how you’re helping and how you can really fill in the gap. If there are any gaps out there that you’re aware of,
[00:09:46.74] spk_0:
okay, and all this has to be communicated. Thing is, all part of your messaging right is how you fill the gap where what important role you play exactly. Exactly. Okay. All right. So, Thio, build this online community. You have. You have 33 seo strategies. Eso keyword research, competition and competitive analysis and content writing. You wanna you wanna kick us off with keyword research? What?
[00:09:51.94] spk_2:
Yeah,
[00:09:52.53] spk_0:
but how? This relates to the groundwork we gotta lay beforehand.
[00:09:56.64] spk_2:
Absolutely. So keyword research is always a great place to start for N E S C o strategy, but especially for our nonprofits. We want to make sure that we get a really good understanding of what our goals are right from the beginning. And that has to do with keyword research Because N E S C o campaign, it isn’t a campaign for ASIO without keywords, right? We have to be able to know what keepers we want to show up for in search s so that we can connect with our ideal customers or are ideal clients in that way. So keyword research for me is this kind of going with the metaphor of the garden is this idea of planting seeds. So we’re starting with those little seed keywords. We’re putting them in the ground and kind of burying them with a bunch of fertile soil and then hoping that they grow into something really excellent for our campaigns. Eso specifically using a lot of tools, uh, to access keywords on the Web. I have a lot of free tools that I utilize. Um, so just Google itself, using the Google, suggest bar where you just type in your ideal keyword and then seeing the suggested key words that come up when you search in any keyword. That’s a great place just to get some ideas. If you’re stuck or you just don’t know what keywords could be related to your topic s. Oh, that’s a really great way to see what people are actually searching. And then thio kind of go from there to develop your content and toe, understand how your best going toe, You know, find yourself in search.
[00:11:24.04] spk_0:
Is there another free tool that you can shout out?
[00:11:27.24] spk_2:
Yeah, mas dot com has ah free keyword tool. I m o z m o z dot com. They could do have some free tools that you can use just to get some quick searches out there for your a topic that you’re looking for. The Google trends uh, tool on Google also is a great one to check out. And just Google keyword planner, Uh, that’s a free tool. You do have to have an ADWORDS account, but you don’t have to run any ads with Google in orderto use that tool, and you can search for keywords. You can see the competitors, er analysis for all those, as in terms of how many clicks they’re getting or how much people are bidding on those keywords in ad words. But again, you don’t need to use or spend any money on ads in order to see that information
[00:12:20.89] spk_0:
to get get the value of the of the keyword research you don’t have. Right,
[00:12:21.77] spk_2:
right? If
[00:12:22.64] spk_1:
you do
[00:12:23.20] spk_2:
run an ad, you would get more detailed research. You’d be able to get specifics about exact dollar amounts as to what is being spent. But in the free version, you just kind of get an estimate of low medium high. What somebody is spending on a particular keywords so you can kind of gauge for yourself. Is this worth going after or is this something people are paying for ads on And I don’t wanna waste my time here if I’m not going to spend ads myself.
[00:12:50.84] spk_0:
Okay. Okay. Michelle, can you tell us about competitive analysis? Which to me, sounds like some kind of corporate espionage
[00:13:32.64] spk_1:
work. It’s not so much corporate benchmarking, right? Taking a look at what is what is your competition doing? So, um, you know, non profit don’t compete in the same way that for profit organizations do. They’re not selling widgets, for example. But they’re competing for those discretionary dollars that people are looking to spend, um, via donations. And so it’s important to look at other organizations that are similar to yours, See what they’re doing. Look at their content. Look a TTE how they structured their There you are Else. Take a look at all of the different things that go into play a SZ faras how they’re putting themselves on the web, search for them. See what kind of search using search terms that you think they might be using and see what comes up on. Do you know you can’t really just call them up and say, Hey, what keywords are you using? Because, you know, that’s kind of your little secret, but you can. There’s a lot you still can do as far as, um, you know, using Google to find things and then also just looking at their website and looking at the way they formatted. They’re blogged looking at their donation page there about us Page and things like that and how they structured all their content.
[00:14:01.06] spk_0:
Okay. And, um, you said, And I think you said benchmarking. But you can also use all that competitive information to distinguish yourself. Sure, if there’s a niche, you’re you’re tryingto fit into that, they don’t do. You can? Yeah, Like I said, distinguish yourself. I’m not sure how you would do that, though.
[00:14:24.45] spk_1:
Well, for example, there’s e think there’s 14 dog shelters in our county here outside of Rochester, you know, And so $14 or animal shelters? Um, some of them are no kill shelters. So if if you have half of them are kill shelters and half of them are no kill shelters. You wanna make sure to use words that people are searching for specifically, so can you distinguish yourself is a no kill shelter? Can you distinguish yourself? A zone organization that fosters out pets is not just keeps them engages in your own in your own space. So there are different things that you can do by looking at your competition in your area to make sure that what you’re doing might be different and how you can distinguish yourself. That way.
[00:15:53.54] spk_0:
It’s time for a break. Turn to communications. Last week I told you a friend got a long quote in Business Insider magazine. It was beautiful. I asked him how he landed it because he had a relationship with the journalist. Longstanding relationship. The writer called my friend when he needed someone with recruiting expertise. Turn Two will help you build journalist relationships like that so solid that journalists are calling you. They specialize in working with nonprofits. One of the partners, Peter Pan A. Pento, was an editor at the Chronicle of Philanthropy. They’re at turn hyphen two dot ceo now back to S. C. O for your fundraising campaign. Also,
[00:15:54.02] spk_2:
when it comes to the content that you’re writing, I just wanna add that you’re really in terms of S C o U. You wanna earn those clicks, right? So the more content you have on your website relating to your service is but also relating to just things that you’re passionate about, things in your community that your followers are really at attuned to. What can you write that’s going thio connect with them more deeply than maybe some of those competitors are. What are people not talking about? That you want to talk about in your space that you find is important?
[00:16:27.24] spk_0:
Okay, okay. And that was that was the third strategy. Content writing eyes. Anything more You wanna, either if you want to add about about
[00:16:34.90] spk_1:
that, it was like I got this a
[00:16:37.75] spk_0:
lot more. Yeah, please.
[00:16:38.67] spk_2:
Yeah. I
[00:16:39.73] spk_1:
mean, when it comes
[00:16:40.47] spk_2:
to content rating, it’s that’s kind of the end result for your strategy, of course, with those keywords planning Ah, the competitors research and then actually getting content on there on your website, that is, or your landing page for your campaign. It’s all about connecting with your audience and doing so again and again and again. Eso providing value is really what the content is all about. It’s not necessarily just I want to get clicks. I wanna provide value. I wanna be there for my community and provide them with a place to get authority of information, and I mean in information with integrity, something that they can trust and that they can lean on to come back to for fax. Being an advocate in your community, for research to be a deliver of information, especially as a non profit, can become a really awesome way to connect with your community. If there’s a study that’s been done in your industry that no one’s written about yet, something that has a lot of data and numbers that you can put into some context for your community to better understand, that’s going to really build trust in your community. And that’s all done through the way that you write your content.
[00:18:01.04] spk_0:
That’s a long term process to. That’s not. That’s not something you you throw together because you’re anticipating volunteer campaign in the next six months. Building trust, ability. You know your bona fides wherever you want to describe it. That takes time,
[00:18:07.34] spk_2:
absolutely, and
[00:18:08.55] spk_0:
it takes
[00:18:09.34] spk_2:
dedication because it it is hard work and typically a block post that I see that rank in Google because there are so much content coming out. There’s so many block posts being released every single minute of every day. It has toe have your blood, sweat and tears in it. You’ve really gotta put your energy into writing a piece of content that’s going to get shared, and that’s going to get some love on it. On social media and just from your community, however, you’re sharing it. Eso really putting in the time and effort to know what’s already out there and what you can do better is where you could really distinguish yourself.
[00:18:46.14] spk_6:
A
[00:18:47.31] spk_1:
lot of, ah lot of non profit don’t even have blog’s. You know, I would say anecdotally, probably, you know, less than half of what we see on a regular basis are building regular content, um, new content onto their websites. So, you know, just getting the block and getting it going is half the staff is half the process. But following the steps for S e. O. Is going to take that even the next level.
[00:19:09.54] spk_0:
Okay, um, since you both give W p. Michelle and you’re the you’re the head of customer success, what’s give W P about you couldn’t explain a little bit.
[00:19:18.72] spk_1:
So give w P. Is WordPress is a WordPress plug in, and what we do is we build dynamic donations pages for people so they can use our software to make a really, truly dynamic donation page for their website. You can build in all those keywords and and do a lot of content on their images. Video text for sure. And then we have a suite of add ons that give you additional functionality. So recurring donations, you know, few recovery tributes, functions things like that.
[00:19:47.54] spk_0:
Okay, so W p is the WordPress now Western Pennsylvania.
[00:19:54.75] spk_1:
Correct. Were a little bar global. Okay.
[00:20:04.54] spk_0:
I knew it wasn’t Western Pennsylvania when you told me you both in Rochester. So, uh, okay, WordPress Alright. Um, okay. Uh, we we’ve I mean you pretty much. We’ve covered your three principles of building and the three Seo strategies. Um, who wants toe leave us with some parting thoughts.
[00:20:16.64] spk_1:
Go ahead, Amanda.
[00:20:28.34] spk_2:
Eso eso gracious. Thank you. Yeah, s Oh, thank u s o. All of this is to again build that community, right? So it can be a little dangerous at first when you’re approaching SDO strategy to kind of get lost. And I need x y z toe happen. I need so many clicks. I need this kind of engagement for my campaign to be successful. Uh, I think it’s more important. Thio. Measure your success by the way you’re providing value and to keep at it. And if your timeline that you’ve originally set yourself up with isn’t necessarily met, adjust it. Make changes, return to the start of your keyword research. Go back through the competitors er research, and then start writing content in a different way, doing a B testing or whatever you can do within your markets. Thio produce content in different ways and test and see what works best is really important and to not get discouraged because as long as you’re producing and you’re providing value, that’s what’s really going to be important for your community in relying on your community to ask questions and Thio engage with you and to help you be better is something that should definitely be leaned on.
[00:21:42.74] spk_0:
Okay, be willing to listen. Yes, yeah, yeah, both from Rochester, New York that was Amanda Gorman, customer success manager. It give W P and Michelle Frechette head of customer success, give w P on Michelle Amanda, Thank you very much. Thanks so much for sharing.
[00:21:59.04] spk_1:
Thanks for having us.
[00:24:35.84] spk_0:
It’s a pleasure Thank you. Thank you. Stay safe and thank you for being with tony-martignetti non profit radio coverage of 20 NTC 2020 non profit technology Conference sponsored there, here, everywhere by Cougar Mountain Software. Thanks so much for being with us. It’s time for Tony’s Take two planned giving accelerator. It’s a brain dump. I’m gonna teach you everything I know about getting your plan giving program started in 2021. I’m going to do live trainings, which, of course, will be recorded for those who can’t make it live. Ask me anything. Sessions, exclusive podcasts. There’ll be a Facebook community all exclusive for members of planned giving accelerator. You’re gonna get your plan giving program started in 2021. We’re gonna identify the top prospects and the Tier two prospects. We’re gonna get the promotions started. We’re gonna develop a solicitor cultivation and solicitation plan for your top prospects. We’ll get the wider spread promotions, go out and going. I’m gonna help you reply. Answer those replies. You reply back. Thio requests for information. I’m gonna show you what to do. When folks tell you that they’ve included you in their wills. We’re gonna get you started I’m gonna get you started and we’ll get Yeah, we were gonna get started as a community going together. I’m leaving it. I’ll teach you everything I know. It’s all the info that you need. Is that planned giving accelerator dot com. I hope you’re gonna join me. We’re gonna kick this off in 2021. This being your plan? Giving program planned giving accelerator dot com. That is tony Steak too. It’s time for rebrand versus Refresh. Our last final ultimate panel from 20 and TC. Welcome to tony-martignetti non profit radio coverage of 20 NTC 2020. Non profit Technology Conference sponsored A 20 NTC by Cougar Mountain Software. My guest now are Evette Scores Christopher Wallace, Taylor Shanklin and sorry Fung. If that is communications director and bite back Christopher is also a bite back. He’s development director there. Taylor Shanklin is vice president of growth at Firefly Partners. And sorry is founder, branding and communications strategist at zest. All right, everybody welcome. Welcome to each of you. I
[00:24:38.93] spk_3:
tony. Hey there.
[00:24:40.74] spk_4:
Thanks for having us.
[00:25:04.14] spk_0:
Yes, I’m glad. Thank you. I’m glad we’re able to work this out virtually. And I know that you’re each well and safe in your respective places throughout the country. So I’m glad you’re 20. NTC Topic is brand new rebranding that will literally pay off event. Let’s start with you. What? What are nonprofits not getting quite right? Why did you Why did you all feel you needed this session? That’s a better way to put it.
[00:25:10.84] spk_1:
That’s a great
[00:26:01.34] spk_4:
question. I think there, of course, a lot of non profits are re branding and looking at that for us at bite back. We’re quite a small non profit were founded in 1997. So our branding really wasn’t matching up with our values the way we we’re communicating and the audience is that we wanted to attract where a tech organization and our reputation was kind of a ZX teaching older ladies how Thio use a mouse, how to type in the public libraries here, which is great work. And it’s work that we dio Um but we also needed to incorporate the really important tech training that we did that we still do Thio help people get careers that use technology. Eso For us, it was a matter of having our branding really match what we were doing in our work.
[00:26:06.94] spk_0:
Okay, s so that was a rebranding versus Ah, refresh, right?
[00:26:11.84] spk_4:
Yes, that’s right.
[00:26:23.44] spk_0:
Who’s the? Who’s the best person? Toe? Answer the question. What’s the difference between a refresh and rebrand? And how do you know which is best for your organization? Who? A tailor. You wanna talk about that?
[00:26:27.04] spk_1:
Yeah, sure. I
[00:26:27.74] spk_5:
mean, I’ve done everything under the sun in terms of rebranded and refreshing e, I think. Here’s how I think it I think about a refresh as sort of like a light rebranding. Right? Maybe you’re swapping out the logo a little bit or changing colors or coming up with a new tagline. But most of the things they’re staying the same. I think of a rebranding, Morris, something where you are going all in to say, What is it that we want people to always think about when they when they think about our organization and what’s that first impression we’re making? And we’re going to get at a real overhaul. So you might completely redo the logo. You might completely radio. Um, you know all of your assets and you know, color schemes and things like that. So I think there’s a lot that can go into it. Um, a refresh could be a good starting point for some organizations who maybe are not yet quite there and ready to go through a full rebranding when you’re thinking about all of the costs and things like that that come from it. So that’s a little bit of my perspective. I’d be interested to hear what some of the others here think about the differences between the two.
[00:28:20.64] spk_3:
I think sometimes it’s a little bit hard to tell whether you need a refresh or rebrand when you’re just kind of asking that that question of where our organization needs to grow. Um, so one of the organizations that I used to work for in Hong Kong, we felt like we just needed a refresh. We said We just need to kind of tweak the mission statement because I don’t think it’s quite sitting right. What ended up happening was, um, as we started asking the questions of what’s not right about this, what’s what. How are other people seeing our organization? We actually realized we needed to revisit the vision, the mission. We redid the logo. We redid our brand colors like and that was not where we thought we would end up. We thought we were just tweaking a couple of words. Um, so I You know, obviously this is this is also dependent on how much budget you have, how much capacity your team has. Um, but I’d say that it’s a little bit hard to know when you’re just starting the process.
[00:28:40.52] spk_0:
Okay, So is this a little bit of a cautionary tale that this thing can? Can Raval unravel out of control?
[00:28:46.74] spk_3:
It absolutely can
[00:28:48.54] spk_0:
boundary put boundaries around it.
[00:28:50.54] spk_3:
It absolutely can. But also, you know, you don’t have to do everything at once just because you know that eventually your organization needs to be in a state where you have rebranded, you can take smaller steps. Now, you know, we could have started with saying, OK, let’s let’s just tweak a little bit and then we’re going to keep keep working on it. Yeah, so it could be like,
[00:29:13.99] spk_5:
you know, let’s just risk in our website a little bit, and that’s a refresh versus Let’s redo our mission statement our values and our logo and our
[00:29:23.85] spk_0:
power
[00:29:24.26] spk_5:
point templates and our website and that’s a rebrand, right.
[00:29:28.14] spk_0:
And? And Christopher, what does this mean for the fundraising at, uh, bite back?
[00:29:34.54] spk_6:
Thanks, tony. Eso for us. We were making a big pivot from 60% government fundraising to trying to get a more sustainable model and approaching corporations and foundations and individuals in a different way. And so it really set us up in a way that we were able to highlight those other things and shared what we’ve been doing in a different way and have that at the forefront of our mission and our values and our activities in a way that people began to see that and see the workforce development and see that we were part of the tech community, not just a small training provider in a public library.
[00:30:03.92] spk_0:
So this was intentional on in your orc that you wanted to diversify revenue. That was that was known going into the rebrand.
[00:30:14.78] spk_6:
Yeah, Absolutely. Was definitely a driving point for us.
[00:30:20.34] spk_0:
Okay. Okay. Um, so let’s stay with you, Christopher. What? What do you think organizations should be thinking about or what? Like what? Questions should they answer in advance of either a refresher or rebrand? Or but you could you could make it. You know, you could stick with the rebrand, since that’s what, like Back did.
[00:30:36.94] spk_6:
Yeah, great question as well. And I know my fellow Panelists and go to that even deeper for us to
[00:30:41.99] spk_0:
great questions. Already s all downhill downhill from here. You got a very lackluster host. I’m surprised.
[00:31:09.84] spk_6:
Make the exit. Um, e um, for us. Yet defining the goals up front was really important. And so it was revenue. It was fundraising and thinking about how it was going to impact that, but also how it impacted the participants, that we work within the community, how they would see what we’re doing, how our partners would see us and and making sure that we were able to reflect, um, the values in a different way. So So setting those goals up front and knowing who your stakeholders are, you’ve got to define your stakeholders and who needs to be involved? Um, it is going to be more than just a communications department, um, during the development apartment and finding those before you start, it’s always going to be a key.
[00:31:30.34] spk_0:
Okay, Um did that Anything you wanna add? Thio? Uh, What What bite back was thinking about before you got started?
[00:32:16.04] spk_4:
Yeah, I would add that It was a really important part of our process involving our students who are adults taking our computer training. When at the beginning of the process of kind of looking at a rebrand Andi actually, looking at our mission statement, I brought it to a class of our students, and the language didn’t connect with them. Um, there were clear quotes of saying like, I don’t wanna be called underserved. Like, What does that mean? I don’t relate to that. And that really helped us in the process of getting buy in from leadership and from the board toe, Have that student opinion really tied into our we brand.
[00:32:21.64] spk_0:
So if that where did the process start? Was it between you and Christopher or because you said getting leadership by in So it didn’t start at the very top. Where did the conversation about this project start?
[00:32:33.24] spk_4:
Um, it really started with me. I was looking at our language. Our look on dhe kind of went through the process of getting that buy in and involving other leadership in the conversation and building it out,
[00:32:58.69] spk_0:
okay? And I do want to spend some time. We’ll get Thio getting that, making the case to the CEO, et cetera. Um, let’s see what else Eso taylor? What else? Uh, I guess we’ve kind of exhausted. Like what you should be thinking about. What? About? Do you have advice around finding the right provider to work with for your for your rebrand?
[00:33:12.34] spk_5:
Yeah. I mean, that’s a good question. Um, you
[00:33:15.08] spk_0:
were going from great to good. See that already? I told you that.
[00:33:18.44] spk_5:
Great e don’t know if I can handle this. Those by the
[00:33:21.80] spk_0:
end, by the end of the that was a lousy question, but I’ll do the best I can
[00:33:25.49] spk_5:
with tony. There was an all right question. That was an
[00:33:31.21] spk_0:
all right question. Going downhill very rapidly. Go ahead.
[00:34:08.14] spk_5:
You know, I think you could go through r f P processes. If you want to depend. I think on how much you are doing a refresh, you know, versus a rebrand. Uh, I would say a couple of my tips. Its first. Ask who you ask in your circle. Who you know who’s good. Um, see, if you have a friend and other organizations who have worked with someone to help them and see what that experience was like. I didn’t think if you do go into, like, an R F P process where you’re saying, Hey, I wanna this is what we want, you know, providers. Um, how can you service? I think just being very upfront about your needs is really important. I think a lot of times it’s easy to sort of, like put something put in, r P out there and then not be very specific. I think the more specific you get about your needs and the more authentic and conversational you are about that those needs in that process helps both the organization shopping for provider and the provider who is thinking through how they can best serve that organization.
[00:34:38.04] spk_0:
Sorry, you got some suggestions, like maybe things
[00:34:40.35] spk_2:
I wish
[00:34:41.23] spk_0:
people had thought through or asked before started. They started working with you.
[00:36:10.93] spk_3:
Yeah, so I definitely think well, back to your earlier question about things to think about. I think timing is a really big questions. So one of the first questions I always ask my clients is, Do you have a deadline? And when I say a deadline. I don’t mean in the sense of like, Oh, yeah, we want to get this done by next week. I mean, do you have a major fundraising event coming up? You know, Are you printing? You know, a new annual report anytime soon, because all of those things are major touch points with your clients that, um you would want to get right with your new branding before having those events. You know, the worst thing is, when you have your major gala dinner, your major fundraiser and then two weeks later you say, actually, just kidding. We’ve rebranded. Right? So you really wanna consider consider the timing of it? Um, I would say also in terms of picking, you know, someone Thio help you work on this. Having outside help really, really does help. And I’m not just trying to make a case for, like, all the consultants out there, Um but I think having fresh eyes um, What I found when I was working in house at a non profit was that I was so in it and I was using the language every day. I was using the materials every day that I couldn’t kind of take a step out to see what was wrong with it. Ah, nde, it really took. We were lucky enough to have the support of a pro bono agency. So that’s another consideration. There may be local agencies, advertising agencies or marketing agencies that may want to volunteer their time to support you in this area. On DSO, using that pro bono agency really helped us to get a fresh look on what we had been like struggling through for for a number of years,
[00:37:10.73] spk_0:
time for our last break. Dot drives that drives engagement that drives relationships. Dot drives is a donor pipeline fundraising tool, and it is the simplest one out there. If you want to move the needle on your prospect and donor relationships, get the free demo for listeners. There’s also a free month. You go to the listener landing page at tony dot m. A slash dot We’ve got but loads more time for rebrand versus refresh. Did you do R f p or what was your process at bite back?
[00:37:17.13] spk_4:
I I let it. We had few of resource is like we have fewer resource is then because we didn’t have Chris doing this amazing fundraising work. Eso We spent about $270 at 99 designs and got a new logo, and I did most of the other work. Um, yeah, that that’s about how it happened.
[00:38:17.12] spk_3:
So I definitely think that you need someone internal. So even if you’re gonna find an outside consultant or outside pro bono agency, you need someone in house like event who’s like, really championing it, really driving it forward. Andi, I think the strength of what you did with fight back was that because you did all that research on discovery with your clients, with your donors, etcetera, that you were able to give very clear directions to these graphic designers that you were outsourcing the work thio in order to come up with a logo that actually fits What? You’re what you’re looking for. Yeah, that’s a good
[00:38:18.51] spk_5:
point. I mean of that. I’m glad you brought that up to. I think a rebrand doesn’t necessarily have to be out of your budget. There’s ways to do it. No matter what budget you have, you might have the budget to go out and hire an agency to do this or you might have the budget to freelance it and outsource it. And there’s so many tools that make that easier these days with resource is like 99 designs and fiber and up work. You can get really good work. Um, you know, by using those types of resources to
[00:38:51.92] spk_0:
Christopher, did you end up joining bike back after the after this project? Because there was no development director before then. Uh,
[00:39:00.76] spk_6:
e started just before. Just was in a different role within development department
[00:39:09.42] spk_0:
E. Okay, Um, what do you What do you see? Is the development department contribution, Teoh a rebrand? Yeah,
[00:39:15.92] spk_6:
absolutely. So if raising money and the way you raise money is a part of the goal, then the development department and your donors and key stakeholders, whether that’s individuals or corporations or foundations that you’re already working with, um, getting their opinion and and understanding the way that they see us an organization is going to be really important in that.
[00:39:36.12] spk_0:
So did you survey or focus group or just how did you go about understanding what their perceptions are?
[00:39:44.32] spk_6:
Yeah, Well, we’ve done is pick out like individual, um, stakeholders that we knew would be willing toe talk for, you know, 10 minutes and get opinions and thoughts and and here the way that they do the organization whenever we’ve been through this process.
[00:39:58.72] spk_0:
Okay, So you just did as individual interviews?
[00:40:01.11] spk_6:
Yep. Absolutely.
[00:40:17.31] spk_0:
Okay. Okay. Um event. Let’s let’s move Thio Getting the leadership by in. Uh, how did you approach that? You said you were the genesis of the idea. You have to get budget. You have to get time. Um, how did you How did you approach your leadership?
[00:40:22.81] spk_4:
Um, yeah, well, we had a new pretty new executive director at the time. And now our CEO, Elizabeth Lindsey. So a tw the same time that I was thinking about these things that was very much part of her role As she started thinking about the direction of bite back eso It wasn’t too difficult in my case. Thio get the buy in because it was clear we were founded in 1997. Um, our look, our feel our messaging was feeling like it wasn’t moving along with the direction of our work. Eso really We were partners in doing that and moving it along on dhe then as far as getting buy in from staff and board and other stakeholders. I think there are are always people who may be somewhat attached to an old look or a nolde feeling or an old message that you’re distributing. Um, but really, we had most people get on board pretty easily make good contributions as they were involved in the process, and asking them early on made a big difference in that,
[00:41:34.77] spk_0:
too. Sorry. Do you have some advice? Maybe for organizations that are not as unfortunate as if that was a bite back when there might be some reluctance?
[00:41:45.14] spk_3:
Yeah, eso in In the previous case that I was talking about, thankfully, the CEO was on board. However, what we didn’t realize this was a big mistake that we made was that you know, myself and some of the leaders in the organization with this pro bono agency, we kind of like went into a room and we came up with the new brand and then we you know, we just announced it to people and people were horrified. You know, this was a 30 year old organization, and, like Yvette said, people have really emotional connections to the old logo on dhe people. We got all kinds of questions, like, what’s wrong with the old logo? But we love the old logo. Ah, nde. And quickly we said we actually need to explain to people and bring people on board. Eso we
[00:42:36.80] spk_0:
did not. You did not evaluate who? The key stakeholders.
[00:42:39.80] spk_3:
No, we didn’t. We just kind of announced it at a staff meeting
[00:42:43.88] spk_0:
earlier. Okay?
[00:43:01.40] spk_3:
Yeah. And so and so what we did was we developed a a narrative for why we were doing this. We knew why, but we hadn’t told anybody. Why on dso we kind of outlined some of the challenges that we were having with our old branding and why it wasn’t working. Um, and then explain to people like, this is the vision of the next 30 years. This is where we wanna go. And this is why we feel this new vision really articulates not only where we’ve come from, but also where we’re going. Um And then at that point, we then went and did a whole stakeholder mapping on who are major donors who absolutely needs to know. Before we publicly launched the new brand because that was really important for people who had been involved with the organization for a very long time. It was especially important to get them on board. Um, and then one final tip that our agency gave us, which was excellent advice, which was, if you can give people a very small gift with your new branding on it. So we actually just came up with, like, a little bookmark that was very cheap, very cheap to make that we gave all of our donors all of our volunteers on Basically, the agency explained to us, the psychology is that people will feel mawr engaged when they own something. They feel like they also own the brand on dso that that was a really good move on our organizations
[00:44:12.41] spk_0:
part. Taylor, you have you have ideas around executive Buy in?
[00:44:48.19] spk_5:
Yeah, I think going back to just pulling in stakeholders early is important. Um, getting people to sort of workshop out in a room. Why, this is important and what the goals are behind it. And you know, something that I’ve done before in this kind of work shopping exercise is really just casting like the big picture vision of like, who are we? And how are we even trying to explain that? You know, what are the words we want people to think about? When when they think about our organization. For example, Andi even doing some fun exercises. Like what? You know, car, are we like, or what movie are we like? And, like, some of those kinds of exercises in a workshop can really pull out the creative juices and getting people to start thinking in a little bit of a different way. And then I think if the team feels like they’ve come up with it together, then they’re bought in, um, as opposed to because I’ve also been in those situations like Syria, where the marketing team wrote something out. And then you’re like,
[00:45:23.02] spk_1:
Hey, this is
[00:45:23.57] spk_5:
what we’re doing and everyone, huh? Why? And so, you know, also going through that learning, learning from those experiences and deciding, Hey, we need to bring in stakeholders from across the organization in a lot earlier to really talk about, like, who are we and what is our brand? Let’s talk about that first, and then that will help us think through
[00:45:45.79] spk_3:
what does
[00:45:46.13] spk_5:
the new brand need toe look like. And what does it need to say about us?
[00:45:49.80] spk_0:
Yeah, filling that gap between current perception and what? Where we actually are or wannabe. Um, Christopher, I’m gonna give you the last word since you’re in development, and you can again speak to what? What? What? The impact was what the great outcomes were for. Bite back.
[00:46:07.48] spk_6:
Yeah. So for us, we’ve gone from a $2 million organization to a $3 million organization and 60% government funding to 25% government funding. Um, yeah, it’s been a It’s been real for us.
[00:46:58.88] spk_0:
Okay, It could be real for you to We’re gonna leave it there. All right, that was That’s Christopher Wallace, development director. Bite back. He’s in New York City with him. Is, uh, that scores communications director. Bite back. She’s in Washington, D. C also, Taylor Shanklin, Sugar Mountain, North Carolina in the west of North Carolina and founder, branding and communication strategist exist in Memphis, Tennessee, on Tele Shanklin, vice president of Growth at Firefly Partners. Christopher, development director, bite back and event communications director. Bite back. Thanks to each of you. Thanks all for Thank you so much.
[00:47:02.48] spk_3:
Thanks, tony. much. Tony,
[00:48:14.58] spk_0:
Thank you. And thank you for being with tony-martignetti non profit radio coverage of 20 NTC sponsored by Cougar Mountain Software Finale Fund is there complete accounting solution made for nonprofits? Tony-dot-M.A.-slash-Pursuant Mountain for free 60 day trial Thanks so much for being with us next week. Amy Sample Ward returns with a report on Equity in Technology. If you missed any part of today’s show, I beseech you, find it on tony-martignetti dot com were sponsored by turn to communications, PR and content for nonprofits. Your story is their mission. Turn hyphen two dot c o and by dot drives, raise more money changed more lives for a free demo and a free first month. Tony dot Emma slash dot Our creative producer is clear. Meyer, huh? Shows Social Media is by Susan Chavez Mark Silverman is our Web guy, and this excellent music is by Scott Stein of Brooklyn, New York You with me next week for non profit radio big non profit ideas for the other 95% go out and be great
Joe Shaffner, Minal Bopaiah & Sara Boison: Disrupt Unconscious Bias Our panel encourages you to dive deep into your own biases and how they influence you and your brand. Then deconstruct and disrupt those you no longer want. They’re Joe Shaffner at International Center for Research on Women; Minal Bopaiah with Brevity & Wit; and Sarah Boison from Communities In Schools. (Recorded at 19NTC)
Barbara Grant & Eve Gourley: Your Normal Is My Trigger Accept without blame that your normal is not everyone’s. This panel helps you recognize differences and manage across generations. They’re Barbara Grant with Crux Consulting Consortium and Eve Gourley from Food Lifeline. (Also recorded at 19NTC)
Top Trends. Sound Advice. Lively Conversation.
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Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
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xero Hello and welcome to Tony martignetti non-profit Radio Big non-profit ideas for the other 95%. I’m your aptly named host. Oh, I’m glad you’re with me. I’d suffer the effects of trick Otello, Sis, if you split hairs with me over whether you missed today’s show disrupt unconscious bias. Our panel encourages you to dive deep into your own biases and how they influence you and your brand, Then deconstruct and disrupt those you no longer want. They’re Joe Shoffner at International Centre for Research on Women Minal, BOPE IA with brevity and wit, and Sarah Boysen from communities in schools that was recorded at 1990 si. Then you’re normal is my trigger except without blame that you’re normal is not everyone’s. This panel helps you recognize differences and manage across generations. They’re Barbara Grant with Crux Consulting Consortium and Eva Corley from Food Lifeline that’s also recorded at 19 and TC Tony stay too pissed in Brussels, Responsive by pursuant full service fund-raising Data driven and technology enabled Tony dahna slash Pursuant by witness Deepa is guiding you beyond the numbers regulars wetness cps dot com My goodness and by text to give mobile donations made easy text NPR to 444999 I got that one already is enough. Here are Joe Shoffner, Middle back-up Aya and Sarah Boysand from 1990. Si. Welcome to Tony martignetti non-profit Radio coverage of 1990 Si. That’s the non-profit Technology Conference. We’re in Oregon, Portland, Oregon, at the convention center. This interview, like all our 1990 si interviews, is brought to you by our partners at ActBlue Free fund-raising. Tools to help non-profits make an impact with me are Joe Shoffner, Mental BOPE Aya and Sarah Boysen. Joe is senior communications specialist at the International Centre for Research on Women. Excuse me. Mental is principal consultant at brevity and wit, and Sarah is director of digital strategy for communities in schools. Welcome everyone. Thank you for your pleasure. Have you, uh, we’re talking about your seminar topic, which is disrupting unconscious bias as we grow our brand. Uh, let’s start down at the end. Sarah. What? Before we unpacked What? Unconscious biases? What What’s what’s the trouble? What are non-profits not getting right about growing their brand that you wish they would? Well, I would say a lot of non-profits are really struggling Teo identify where some of the problems are coming from. In terms of things like hiring a promotion in terms of the communications, I think a lot of organizations are starting to see that diversity isn’t something that just could be thrown around is a buzzword. But it’s something that they actually have to embody within the organizations, and from there it usually flows through the word. Okay, mental. You want to add to the headline on the leave? Um, yeah. I mean, I agree with everything. I think I’m sorry agree with everything, Sarah said. And I think in this day and age, brands do need to be very conscious of diversity and equity and inclusion if they want to have a brand that’s still relevant. I think thie millennial general generation is probably the most inclusive generation of it’s time. America is more diverse than it’s ever been. And if you want to appeal to all segments of the United States, if you want to be a global NGO, and in the end, the in the era of social media where a misstep can go viral, it’s really important that brands protect themselves by having an awareness of how unconscious bias could have affected their brand. Okay, Joe, you want to lead us in a swell, I think the one point, I would add is, is that unconscious bias within a browned is both individual and group. So in order to work as a team to tackle unconscious biases that come out in your brand, you have to alert look internally as an individual and as a team. Okay, let’s define unconscious bias. What do we mean? Sure, So they’re going to throw it to me since I have the degree in clinical psychology. And so I’m technically supposed to be able to do this. So it’s It’s easier with slides and with visuals, to be fair, if you are a picture of the brain. But I’m gonna I’m gonna do this via just speaking and see how this goes. Basically, within the human brain there, two systems of thought. There’s automatic thinking, and there’s deliberate thinking. Dahna condiment talks about this and his work thinking fast and slow. I prefer the words automatic and deliberate, because you can have delivered thinking that is fast as well. And unconscious bias happens because thie automatic thinking pathways, which air dictated by the limbic system, which contains the amygdala and the hippocampus. And those are areas that are really responsible for creating emotion and creating memories tend to fire together. And what that allows you to do is to make quick split second decision. So, for example, if you’re in a dark room and you you walk in and it looks like there’s a snake on the floor, you would recoil. Now, if you turn on the lights, you may find that that snake is actually a rope. And so you’ve based your data, your based your reaction on what your brain has perceived and made a split second decision that’s protected yourself. We’re talking about such decisions about people. Yeah, so if people in groups, yeah, so if you are not exposed to people of a certain race. But all of your data has been for movies that portray that raised negatively you may have if you meet somebody of that race, your initial reaction, maybe based on poor data at the same time, that automatic system can protect you. So I used to be a rape crisis counselor in a previous life, and a lot of women have said that they had the sense they had a flag that said maybe this guy was dangerous, but they didn’t want to be biased against them. And that’s not the time to just go against your bias is what we really talked about in our session was that if you want to mitigate biases, you have to start employing that more deliberate system of your brain. And bring your unconscious biases, too, your awareness, and really start to look at whether you’re basing those decisions on accurate data or not. If you’re a woman who’s in a position where you physically feel threatened, you need to get yourself out of that space first. But then reflect back as to whether your fear was based on something realistic or whether it was based on a past memory that was maybe inaccurate for that situation. Or worse, just something culturally that understood. Yeah, and grossly. It could be grossly and actually wrong, and but it it could be really accurate. And it it’s up to every individual to really do the work to explore where their biases air coming from and be able to respond from from their deliberate thinking from their from their executive functioning part of the rain. Rather then just that primal urge of their brain. Okay. And then Sarah on I may even be asking youto repeat what already said, But I’m trying to I’m processing this. And you all have been thinking about this for months. Relate this back now to brand, please. Yeah. So in terms of the brand, I mean one thing I can say that, at least in my organization, that community schools, what we’re doing is we’ve implemented diversity equity and inclusion work. So what we were doing is we’ve identified a taste of the basic level that there’s some work that we need to do organizationally, right? So we recognize that as we work with one point 6,000,000 students across the country, that each of us individually may, you know, we all hold biases, and it’s up to us to do that work to ensure that we’re able to better serve our students and better understand their circumstances. So what is happening at my organization is that our board of directors is actually mandated that we implement d I work across all of our affiliates across 26 states and D. C. So there’s work that’s being done from the top down and also from the bottom up. So what we’re doing as well is that we’re we’re going to our affiliates and we’ve actually way have affiliate representatives that are on a d. I planning team. And what they’re doing is they’re actually creating a tool kit, and they’re creating actual work flow for the entire organisation for us to follow in order for us to better serve the students in our community. So this sounds like I mean, even though I asked you about Bram, this sounds like mission. I mean, it goes right to it, really is more of your work and your what your mission is. Absolutely. I feel that if you can’t address a lot of the things that go on in terms of diversity equity inclusion, I almost feel like you really can’t as an organization served. You know, many of the populations that way Do you want to help? So d I needs to be identified as a core value of the organization? Absolutely. It’s time for a break. Pursuant. The art of First Impressions had a combined strategy, analytics and creative to captivate new donors and keep them coming back. It’s all about donorsearch acquisition. It’s on the listener landing page. You want to make that terrific first impression so that your donors stay with you. They’re attracted to you and they stay retention as well as attraction. You’ll find it at Tony dahna. I’m a slash pursuing with a capital P for please. Now back to disrupt unconscious bias. I mean for a non-profit. Hold on. I want to find out what his communities in schools do. What’s the work? S o Right now we serve one point 6,000,000 students across the country. Essentially, how it’s structured is we play psycho. Nader’s within schools. So we work with school district and schools and state offices. We have sight coordinators in schools that helped afield. Resource is between the schools in the community to help the students and their families. Okay, pulling together resource is from local communities. You’re in 26 states. Yes, we’re 26 states in D. C. Okay. Community resource is for the benefit of students. Yes, So it is. It’s academic and community resource is so good example would be like if a student comes in and their and their families facing homelessness instead of the student putting that responsibility on the family and the student, the site coronated will help so one identify what some of their needs are and work with those in the school as well as some of the folks in the community to ensure that the students able to get the resources that they need so they could focus on school. We’re gonna know I was just going to put a finer point on Sarah’s comments and say that you know, for non-profits how you execute your mission is your brand. And so that’s why I like if there’s bias and how you’re executing your mission, that is a reflection of your brand reputation than in the space and goes back to, you know, how do you want to be known in your community in the country? Okay. Okay. Um, so from your session description, your dive deeper into our own biases on how they influence us on the point being made that we’re not only talking about organizationally, but also individually, Um, how did they influence us? I mean, it could be positive. My my thinking is that it’s I mean, I think, is that it’s mostly negative. But it could be positive, I don’t know. Or is it all negative? How did the job your turn? How does how does how did these biases influence us? What’s don’t go by me? What’s the consensus of the pattern? Sure. So I think one thing mental untouched on was the snake versus rope on DH. You know, applying that to Ah non-profit setting where it shows up is actually because there’s so many things going on at one time that you have to make decisions quickly so you don’t have a lot of time. It feels like to process and to think about these decisions that you’re making so to an extent, what we wanted to focus on them. The session was how to bring that out and discuss it in an honest way with those in your organization and also focus on who is in the room who is at the table discussing this because you do get caught in these cycles sometimes of having the same people making these decisions, whether it’s events, whether it’s what photos you’re choosing. Teo, display the Bowler hat brand. What project you’re taking on and a great way to mitigate that is bringing other people in from different backgrounds, different perspectives, different views and how you work together to come up with solutions of that. Create that change. Okay, the how and the who Let’s talk about some of the house. How do you bring it up? So one of the things that we’re working on at I c e w is the International Centre for Research on Women is an event checklist. So we’re aware that with all these quick decisions we’re making, sometimes you bypass the thought process and how to, uh, figure out how who’s on the panel for the events on DH? The checklist brings into mind, um, you know, who are you bringing in for the planning stage? I think that was the most important point that we came out with is who’d you bring in the room? And then you look at, um what photos? For the invitations you look at, you have considerations of who’s on the panel. So, for example, if you have a panel on talking about youth and there’s no one represented who is in the category of youth, right, so, uh, kind of bringing all those perspectives to the table. Okay, Sarah, anything you can add about who should be in this conversation? Yeah, I’d liketo piggyback on what Joe was talking about. So for me, like working in the use sector, what I’ve seen is a lot of times you have people who are making decisions that, uh, that that impact other people. And one of the things that I really want to challenge, not only just ourselves, but other non-profits do is to really allow the people that we’re serving to be the experts on their lives like, yes, we have the resources and the tools to maybe empower them, um, to shift course of change. But I really do feel that we’re doing ourselves a disservice by not bringing the people that we serve into the conversation to be a part of the solution. And that’s one of the things that including when their school age Absolutely that’s do-it-yourself. Absolutely. And I for us, I mean, there’s definitely a perception that young people aren’t ready for leadership right now, but many of them are already leaders in serving in their communities, and many of them are very well versed in what’s going on and some of the problems at their peers phase. So we’ve actually found it to be incredibly powerful toe bring in students early on in the process. When we’re doing the programs, when we’re doing projects and asking them, Hey, what is going on? And what do you feel would actually be a viable solution? And we actually just did a student in it. Evasion Challenge in Las Vegas and we had four students. Three of them were from Charlotte, and 11 was from Michigan. And they actually presented ideas that they worked with on a student team to help mitigate some of the issues that are happening at their school on. It was a great opportunity, one for adults to kind of just sit back and listen to these students. But it was also another opportunity where we were actually e-giving Students of resource is to be able to actually create change in their own neighborhood mental about how to raise your advice, how to raise this in in your organization. Yeah, it’s an interesting question because I think it’s sort of organically being raised in a lot of non-profits right now because, like I said, the younger generation of employees who are coming in are very aware of this and really wanted When you have an intergenerational office, Yeah, and and I think, really, when we’re talking about building diversity, equity inclusion when we’re talking about building inclusive cultures, what we’re talking about, his power dynamics. And so you really need to be able to study power to be successful in any diversity and inclusion initiative. And that means working with leadership. If leadership is not bought in that diversity and inclusion needs to be a core value of the organization, it is unfair to put the burden of change on people who have lesser power. And and that’s really critically important for organizations. Understand, once leadership is bought in, then it needs to be like any other operations or business unit where there is actual commitment in time and money and metrics for progress. How do you get this buy-in What? So much of the power is white and male. Yeah. Andi, let’s assume the leadership is because a lot of it is not all but a lot is Yeah. How do you How do you go to the CEO? The white male CEO and try to get this D I core value buy-in from? Yeah, the guy whose power he perceives is being threatened. Yeah, so not assumes. Powers xero some, but But ah, lot of guys do. Yeah. So how do you overcome that? Yeah, so that’s a big question. So I’m gonna take it in multiple ways. Got two and 1/2 minutes now we have more than yeah. No, that’s a really good question. And I think it gets to their multiple approaches. First of all, like somebody died. So I would not recommend somebody like me because I’m much better at strategy than I am as an executive coach or facilitator. I think it takes, um, Riel s o. I worked with a lot of diversity inclusion. Consultants are facilitators, and they’re exceptional at their ability to have a conversation at that level That doesn’t trigger people’s defensive isn’t Isn’t this almost essential? Tohave an outsider facility trained facilitator. Sarah, you’re shaking. Did you did you use a a facilitator? Yeah. So currently way Do bring in outside facility. Other conversations I’ve had with other guests. They’ve said that it’s almost essential because it’s doing conversation. Could break down. Yeah, rapidly. And you need you need sort of an outside there. But, I mean, I think of a diversity inclusion consultant almost like a family therapist, like their job is to give you that outside perspective and help you to see things in a new way on DH, then within, like, sort of having those conversations. There’s multiple things that you could speak to. Some people like to go the fear and avoided through, which is what I mentioned before about brand reputation. You know, if you want your organization to continue to be successful in the 21st century, you need to get on top of this. Bring a Brown. Once gave a talk at Were Human last year, where she said, If you are a leader who is not talking about diversity and inclusion, you will not be a leader in five years from now. And if you are going to talk about it, you were going to mess up and you were going to fall flat on your face and you were going to make mistakes. And you need to learn how to be an evolved enough leader to make public mistakes. And like rumbled through it and get through to the other side. So it takes a lot of it takes a very mature leader to be able to do this. The second part is to make what people like to call the business case, which is There’s research that shows that shone and this is from the for-profit sector. But companies that have diverse product teams have three times as many patents as companies that don’t. So the leveraging diversity will inevitably help your programs, your operations, your bottom line. And that’s really important to know, especially as we live in a more globalized world. I mean, I remember growing up is an Indian American. I didn’t think most of the television and most of the magazines were relevant to me. I didn’t buy any of that stuff. Nobody got my dollars because nobody was marketing to me on the third way is really too, you know, I think that there are enough white men like Joe, and you probably like you, Tony, who are you who are men of conscience? You know who who understand that you shouldn’t. There is a business case to be made, but you should just write this was the right thing to do for God’s. You shouldn’t always have to make the business case to do the right thing. And more importantly, like how, like, Why don’t you want to create a place where you wouldn’t recruit the best talent? You know, like Sara shared an experience today in our session. I’ve had a similar experience of being in organizations where we wanted to give our best. But the lack of an inclusive culture made us leave. And so you’re losing exceptional talent because of unconscious bias or because of your lack of commitment to including creating an inclusive culture. And so if you want to create the best products and services, if you want to have the best programs, if you want to have the greatest impact, this is is absolutely critical to all of those goals. And so diversity Inclusion isn’t something you do because it’s nice. It’s something you do because it’s mission critical and a strategic goal for every organization. I feel like the conversation has been raised to another level just within the past few years, and that may be the result of black lives matter now metoo. More recently, metoo No, because for so many years it was just It’s the right thing to do. But now, on DH, that was unavailing, obviously, to the white power structure, white male power structure, because things weren’t changing. So doing the right thing wasn’t sufficient a za motivation necessary but not sufficient. But now you know we’re so buy-in next level, we’re making the casing in different ways. That you can argue should have been, should not have been necessary. But Aziz said change wasn’t happening. So, you know, making the business case, for instance, Yeah, If you have to bring it, bring it to the bottom line and say you risked relevance, you risked losing talent. Well, I think it’s a communications professional, and other communications professionals here can speak to this. It’s important to speak to the values of your audience, and I think it’s it’s hubris on the part of people who actually care about these things to believe that the other person must think like you in order to be able to enact diversity inclusion initiative. I really think that Dee and I needs to take the same approach that truth campaign took to smoking. They created a multitude of ads, and they basically was like, We’re going to target everybody. We’re going to target everybody based on whatever they care about. And so when you would see the ad, maybe one out of 20 adds spoke to you, but then they got 20 different archetypes that they could speak to. So they weren’t saying, Oh, you have to care about this one thing in order for you to buy into this way of living. And I think diversity and inclusion needs to take that approach that different people are going to be motivated by day, different things. And we need to be able to speak to all of those motivations instead of sort of rank ordering and saying This motivation is better and more noble than this other motivation. I think that’s really judgmental, and it doesn’t move anything forward. Okay, Joe, we haven’t heard from you in a while. What you want to contribute? So, uh, we focused a lot of the session today on, uh, workplace, but I would extend that to say, particularly for white males. Um, this is a conversation that I think needs to be had in the home. A school on the street because of some of the issues that we’re facing. It worked. We bring in tow work. It’s not just something that comes up at work. So it’s something where to have a coffee with someone and and just try to shift perspective a little bit. And there’s in the us in particular is a lot of this attitude of pull yourself up by your bootstraps. Um, which, yes, that’s worked for some. But there are others who don’t start out at the same level where there is race, gender, economic way, same level. But you don’t have the same opportunities, right? Don’t have. You don’t have the power. Yeah, So it I think by avoiding, um, even reflecting on that, that’s where the biases come in. And that’s also where we continue doing the same thing, Um, at work, at home. So it’s like, how do we create that shift? And part of that? Is this through honest, open communication? Ok, uh, we still have, uh, another two minutes or so. Two and 1/2 minutes. What else have you done your panel yet? Yes, you have. Okay, So what else you had 75 minutes with in front of an audience. What else did you talk about? That we didn’t talk about here or more detail that we didn’t go into enough. We got a couple of bones talk about white privilege of fragility. Sametz. Well, actually, actually want anything I want to bring up was we had a bingo card which included some of these terms, but we did have, ah, exercise on privilege. So essentially, we made some statements. Uh, and people would raise their hand if they felt that reflected on them on DH. Keep their hand down if they felt like it didn’t which there’s been a breach has such a sure such as? I have no college student loans. There were some that raised their hand, Some that didn’t, um that one’s a little easier to answer than others. Like I’ve never been bullied. Some might think, Uh, yes, I’ve kind of been believed, but it hasn’t been to the level of what I think. Other people have been bullied. So what we focused on through that was that it’s a little more complex. It’s not binary either, or sometimes the decisions made in those moments, um, are more complicated. And I think That’s kind of what we want to focus on here. Um, so relate this back to white supremacy. Yeah, sure. Um so white supremacy, white power, White power, White privilege. Okay. Yeah, No. So a lot of, for the most part, this is just to reflect on the fact that the privileges are there. I think that’s Ah, it seems simple, but for a lot of there are a lot of people who will not associate themselves with privilege. Or they’ll say, But I grew up in a poor area without reflecting on the fact that maybe someone else of a different skin color or different gender also did. But it’s staggered. So that and this white powers, you say, white privilege. It’s structural. It’s ingrained in our systems and our institutions, um, and and too tow have those conversations. And to create change, we really have to be reflective and admit that they exist. Okay, way. Have another minute left. So let’s, uh let’s give the wrap up sorrow that I asked you to start with you. Have you mind wrapping up what you want to leave people with? I just really want to challenge people to do the hard work of really looking within themselves to identify any bias is that they may have on and just know that it’s a lifelong commitment. I think a lot of people go into it thinking like, Oh, I’m going to do, you know, for three hour sessions this year and I’m going to be woke check, Yeah, and you know, I definitely want to challenge people, not to feel the pressure to be quote unquote woke. I feel like that’s a word a lot of people have been throwing around recently, and I just think that people need to just do the work consistently in order to be able to change their perspective on different peoples in places and things. All right, we’re gonna leave it there. Thank you very much for all three of you. Each of you think they are. Joe Schoffner, senior communications specialist at the International Centre for Research on Women. Manabu piela, principal consultant at Brevity and Wit, and Sarah Boysen, director of digital strategy for communications for communities in schools. Thank you again. Thank you. Thanks to you for being with Tony martignetti non-profit radio coverage of 1990 sea as non-profit technology conference in Portland, Oregon. This interview. Like all our 1990 si interviews brought to you by, or partners that ActBlue free fund-raising tools to help non-profits making an impact. Thanks for being with us. We need to take a break When you see piela CPAs, it’s in the title. You know what they do? Do you need one? Do you need a new one? If you think you might need help or your tinkering around the edges of maybe changing accountants, check them out. You goto weinger cps dot com. Do your due diligence there, of course, and then pick up the phone. Talk to the partner. Yet each tomb who you know because he’s been on the show twice already and he’s going to be coming back. He’s not high pressure. He’ll explain whether they can help you. All right, that’s the process. Get started at Wagner’s cps dot com. Now time for Tony’s Take two. My video is pissed in Brussels. Yes, uh, manic in piss, and that is what it’s called. I’m not being crude, so if you turned off well, if you were to turn off the volume or shut me down, then there’s no point in me saying Don’t because you’ve already done it. But for those of you were still here, like on the fence. Don’t be offended, because that is what it’s called. There’s a statue in Brussels, Belgium, called manic in piss. Okay, maybe it’s peace in Belgium on these manic and peace, but it’s spelled like this. So, um yeah, so I got I got assaulted. I got assaulted by the little statue. Um, he pissed on me and you can see it. You can see it on the video at tony martignetti dot com and then go to Brussels, Belgium, and get some for yourself. Just keep your eyes in your mouth close. That’s all on DH, that is Tony’s Take two. Let’s do the live. Listen, 11 the, uh And you know what comes after that? So the live love goes out. Thank you for listening. I’m grateful. The live love to those of you listening at, uh, Friday 1 p.m. Eastern time. And whatever time zone you might be in, the love goes out to you and the podcast pleasantries My gratitude to our over 13,000 podcast listeners. Sometimes I wonder why you stay with with all the I don’t know the talking about piss and everything else. But you have you have you still here? So the pleasantries go to you and you should stay. Don’t Don’t wonder why Leave? Leave the wondering and the and the worrying to me about that you just stick around Ana. Now here is from 19 NTC. Your normal is my trigger. Welcome to Tony martignetti non-profit Radio coverage of 19 1990 Si. That’s the non-profit Technology Conference 2019. We are in Portland, Oregon, at the convention Center. This interview, like all our 1990 si interviews, is brought to you by our partners at ActBlue Free fund-raising Tools to help non-profits make an impact. My guests now our Barbara Grant. She is CEO of Crux Consulting Consortium sitting next to me and even Gourlay. She’s director of information systems at Food Lifeline Barbara Evey kruckel. Thank you. Thanks for having a pleasure. Pleasure. Your topic is a little provocative Little bit, er when you’re normal is my trigger unpacking multiple generations and white privilege. Let’s start with you. What? Uh what do we need to know? Give us Give us the headline in the lead. Well, what’s going on here? You fundamentally, you have a normal that you view the world of particular way. That is your way of viewing the world. And you think that’s the real way. That’s the truth of the world on you interact with it like it’s absolute, but you don’t appreciate. You do sort of live your life like other people’s normals of the same as your normal. And that causes real problems for people, particularly in regards to white, privileged white. People think that they’re the normal and they don’t attend to the concerns of people of color, and people of color lose out, significantly weaken all these different measures of public health will show that. But it’s very hard for people to see why their behavior is white people houses impact on people of color, and we’re going to delve into the dynamics, underlie the and really give people some access to engaging with how that their behavior has these negative impacts on the world. Okay, what what are some of these negative impacts? Barber? Well, I think that first we start with generations. And so what we’re trying to look at is that if my definition of What is normal is not your definition of what is normal. So, for example, what should be on a recruitment form like if you’re filling out a job application, should you ask people for their gender or not? So some generations would think? Of course, it’s a recruitment Forman application. You put your gender male, female, other generations would think, Why are you assuming my gender? Other people, other generations might think I don’t want to work here because clearly you’re more interested in my gender than my qualifications for the job. And so part of what we’re looking at is it’s not about one thing being bad or good. It’s about looking just to understand. The fundamentals, like Evil is saying, is that there are different definitions of normal and they shape your judgments and the shape your behaviour. And how can we look at that together? In-kind oven on blaming context because too often when we try to talk across differences, what we find is that people are talking, blaming like I think this is normal. You think that’s normal and I’m judging you is wrong. Uh, without trying to make excuse, though. But if we’re talking about across the generations. It’s what those of us and the older generations were brought up with Your butt s o to not make its use something but we can relearn wear depends on which people you’re tryingto hyre were trainable were trainable. Well, I think I just take it from a perspective of utilization based perspective. If you’re trying to hire people who aren’t exactly like you, it might be useful to understand what they think is normal because those are the people you’re trying to hyre those people are trying to work with. It’s not like what you think is wrong or how you were brought up is wrong. It’s just now there are five generations in the workplace, maybe for the first time in human history, because we’re all living longer and we’re not leaving. And we’re actually caring what younger kids kick would think. And another traditions. Other generations, you know, people who are younger really haven’t been accorded a voice, and people who are older either died sooner or left the workplace. So now we have five generations, all of which have been shaped by different understandings of what’s normal and so part of what we’re trying to do is to say these air who were working with on purpose. And so how do we create a workplace that is inclusive and gets the job done that we want? E. What is this normal that we’re talking about? If everyone’s normal is different or their cohorts that so you just coalesce around sort of more or less together. But But as an individual, what’s what goes into my normal? What goes into your normal what? What’s the normal? What are we talking about? Yeah, because you don’t you don’t think about it. It’s like you wake up in the morning and sort of put on your normal right. What is it? The world just seems to be to you a particular way. And the way that it seems to you isn’t necessarily the same way it seems. Other people want me to think about it. I mean, I don’t get too conceptual, but it’s an interesting talking to delve into right, like the context of your world and the content of your world are different things. If you’re a man, you have a view of the world in an expectation of what public safety feels like So it’s you know, too. Am your your friend’s house. You don’t call for a cab. Gonna walk home like it’s an hour. Like as a man, you have a view of whether that’s safe or not, and you’ll have your own opinion of it. If you’re a woman, you’ll have a very different view of that. Now there’s no Is there a reality or whether it is or isn’t safe to walk home? No, there’s no actual like, objective measure of what safety looks like, But I’m a lot of people don’t really understand it. Don’t appreciate that. They do have these. These contexts they view the world through. When you actually start attending to them, you realize that it’s not just like a couple of things. You have this entire world view on this entire perspective that informs everything about your existence, and you’ve probably never thought about it. Once you start thinking, you start finding things that you wouldn’t choose to believe. You know you you have come to believe that based upon experiences that you’ve had and lessons that you’ve learned and you pick up these ideas and you know it’s really good work to do that reflection figured out because it’s not just about race. I mean, it certainly has an impact on race, but it can affect your relationships that can affect your success in business. Your coworkers, like everything that you do in you, your life is in form. But this context and doing the work of digging into it’s really important. We like to look at it from levels in your workplace. In your non-profit. There are things that people you’re trying to attract, people you’re trying to retain professional development, how fast people are promoted, what’s appropriate use of technology in the workplace, What’s appropriate professional behavior, what’s appropriate communication, all of these things of what is appropriate in the workplace, these air. What you think is normal is common sense, and so, but that normal common sense is different, according to these different five generations. And we think it’s pretty funny because we catch ourselves all the time saying, Oh, I guess I thought I just what I thought right? But But it’s not funny when it happens in a space where the dominant normal gets to decide. Like I might think, it’s funny that you think that, but if you are in the dominant position, then that’s what it is. It’s gonna happen. So part of what we try to do is to just open up the conversation so that its future oriented decisions, instead of how we’ve always done it in the past. I had a panel last year at NTC, and, uh, it was related to this topic, and the subject of job descriptions came up, and it was the use of the word professional. You know, a professional makes makes a professional appearance. Yeah, well, that exclude, I think the guests. It was a panel of, I think there were three think there were three. And it was, I think, was Raja Agarwal on everything. He was sitting next to me and he said, So that excludes everybody with dreadlocks in a white privilege world. Those are not professional. So does that exclude everybody who’s black because their hair is different and you know, so that’s where that dominant. But the perspective is different than a note. A new miracle perspective. Yeah, but just to use the word professional, I mean, it’s an office. I do want people to be professional, but then, you know, professional appearance. You know that’s different than comporting yourself as a professional. You don’t even need to say professional. In the job description, you can consult season, think out of an interview. So it’s fun when you start scratching away at that word like professional like, What does it mean to be profession? Doesn’t mean, like no skilled at using office communication tools for understanding. I was 14 XL, but doesn’t mean where’s a shirt and tie e mean it does mean those things, but unless you actually do the work of unpacking it, you don’t know what you mean. And it could be really detrimental to people like my own personal experience. I’m originally from Ireland. Dahna immigrated United States and was about 20 because I immigrated. I interrupted my college experience, and I never actually finished college. But a lot of job descriptions will say, you know, college degree required, and that’s that’s an assumption that people make about, like hiring that that’s a normal for people that if you’ve been to college, you’re there somehow qualified or somehow more capable of doing a particular job. Now I like, almost finished going. I was like one semester away from getting done and I have no regrets about coming to United States like that was absolutely the best decision I made. It was totally worth giving up, called my degree for. But you just got to really take the time to really investigate what you really mean by what you say because it has an impact on people and those impacts show and they’re often invisible. I think if you talk to people, United States, no one’s ever well, very few people will actually claim to be racist or will endorse racist perspectives. Or, you know, it’s very, very rare to find someone who’ll do it. If we do find them, we isolate them pretty quickly. But racism’s vivid and clear it. She was really clearly in the statistics. So how does it keep happening, like word of these, these negative influences come from. You have to be able to look beyond the surface in order to see that, and that’s where this but this work is about. I think what’s really important about the generations conversation, why we’re using this as a vehicle for talking about privileges, that this is a fun and accessible, an easy way to get into this conversation is not anywhere near is. Confronting is talking about race. It can be challenging, but generations it’s it’s a It’s a fun conversation right on dure. Your topic is generations and white privilege. So let’s overlay the white privilege to this. But now we’re at a disadvantage. There’s three white folks talking about white privilege. Well, one of the things we found is that oftentimes one of the dominant mentalities is that people of color should help us talk about white privilege because we don’t know how, which is once again, kind of layering a burden there. So part of one of the thing you just said is why people we don’t ever learn to say the word white like that’s because it was normal. Like if you look, if you read a book, a novel, the characters air never described by the color of their skin unless it’s not white because, like so you don’t say, he walked into the station, his skin was pasty, like the underside of a dead halibut. You know instead, But you would say like this. He walked in, She walked in, they sat down. He set down his skin, was dark, like cinnamon ice cream or something like it’s only described if it’s not white. So these are the kinds of things that that why people have to be able to start talking about. And so but no one ever talks about generational differences too much, either. So we tried it. We call it Training wheels is like if if I can try to talk to you across a different generation if I’ve had people come up. I was working with the A different client group last year and someone came up and said, You know, now I understand how to talk to my son, who’s been living in my basement, and I feel like we’ve never been able to talk to each other like I get it. Our definitions of normal are different. You know, there’s a There’s a lot of desire as what we call a part of a week circle. So, like we are all different generations. But we’re part of a family or we’re part of one circle we already identify as though we were just different, whereas across other things, like race or class or other dominant privileges way don’t see ourselves as a wee we see is us and those people. And so part of what we’re trying to do is even within our circle of who we already think is us. How do we talk across differences well and respectfully. And then how do we use that experience to try to talk across these bigger differences that are a little bit more charged? What kind of worker is the two of you doing together? You’re doing work for food, Lifeline Barbara. Yes. So I’m a consultant. I worked with international NGOs, NGOs, local domestic non-profits, and one of my clients for many years has been food lifeline, which is where I met Yves. And so there was even even if it’s even, that’s right. And so so and our work together is been issues around, trying to change a culture within their non-profit and also doing a move and trying to figure out how we do that move in a more inclusive way to this glorious, gorgeous new hunger solution center that they’ve just taken off the ground. And so a lot of my work has been with this system, and so we met, and here we are. Okay, um, and how did this topic Come, Teo, how each of you get drawn to this topic in the concerns. So one of things I’ve been studying since I do work with many non-profits and associations across the country has been this kind of she drops out in there. This this as I worked with years of all stripes and sizes and you’ll find me at six for 62 What I’ve found is that for the last 6 62 5 to 10 years, people have been very anxious about all these generations in the workplace and also about the great retirement fear that all these people are going to retire. We’re gonna have a leadership gap. And so I started studying what that meant to have a generation retire and what the composition was of the domestic and international non-profit in particular Workforce were all these leaders about to leave what was gonna happen with succession planning and became very interesting to see that they didn’t leave and then the next generation. So those easters air, now 26 at the top. And so now there are people in 1/5 generation. So everyone was all like, oh, skies falling is going to be four generations. And then these people are going to leave. They didn’t leave and these guys came. And so it’s a phenomenon. Now that is very interesting. And people are trying to figure out who are you trying to hyre? And it’s a very different mindset of tryingto hyre now when you’re trying to hyre outside of an assumed normal of a generation, and that could be across lots of industries and sectors. So I was drawn to it by my clients who were concerned and also, by finding it very like. It’s an interesting inflection point in our history as a sector time for our last break. Its text e-giving They have the five part email, many course to dispel the myths around mobile giving. You get one part each day it’s over five days soon as you sign up, they start coming. And then four days, Uh, we say four days hence, yeah, in four days hence, right that the right, Yeah, Hence his post post fact, post facto four days. Expos facto of the of the sign up, you get the remaining courses one a day. It’s an average of one per day. One is also the mode and one is also the median as well as the average. That’s what you get per day after you sign up for the course. What you do at by texting npr to 444999 And we’ve got butt loads. More time for your normal is my trigger. You baby. How about you? Barbara knows me from Food Lifeline and in my work, I’m the director of information systems for Food Lifeline. And what you do in that role is not only manage the system, but also the Iast systems. All the databases that base are works. I’m involved in every aspect of the organizations activity, right from our entry level staff and our new stuff right up to the executive team and then the CEO. So I cross the generations. Anyway, when we started talking about doing this the session together, some of the real issues that I have in my work came up in our discussions, and we really got into them and use this methodology to address those concerns. And we actually cover some of this in the presentation. And it became not just an opportunity to talk about what we love, what we what we care about, but actually to develop food lifelines business as well. So it’s really, really become really engaged in. It’s really become part of our work. Um, okay, you say, in your description, used the framework of generational understanding and predictable triggers to have deeper conversations. I paraphrased a little bit. But what is the general generational understanding of predictable triggers? Is that first of all, is that one that one one of the processors, too? So one of the things that we’ve found is that there are some predictable triggers that will show up across generations. For example, if we say Oh, you know, some of those people are so entitled there’s a whole set of people in the room that will not and laugh and say, I know you’re talking about in a whole other set of people in the room who will feel like the mute button just happened and disrespected and turned off, or one of our other favorites is when someone says, Well, this is the way we’ve done it successfully for the past 10 years and they think that. And so I have now sealed the point and half of the other people in the room think, and so it must be a relevant. And so some of the things that I feel like the most normal thing in the world for you to say someone else receives, like like you just said something completely different. There’s a very real world challenge that I have with this with regard to training and you software. So if I had, like, a new tool like any of the vendors here at this conference, if I had their suffering, if I take this out to the staff, it’s okay. We got this great new tool. It’s going to be awesome. It’s gonna make a big difference in your work. There’s two kinds of responses I’m going to get from older people, you know, boomers and maybe Gen Xers. You’re going to say, Okay, we’re going to training, which means we have to hire a trainer. We’re gonna have a training day and a reason to calm. We’re going for coffee and bagels and everyone going to sit in chairs and listen to the training, and then we’ll go through it. When we’re done, you’re going to find her and you take a binder to death you sent in your desk and okay, you’re trained. Now go and use the software, which means no one’s trained and they just sort of sit there and stare at the screen now. But when I when I try to train people who are younger, like millennials and sisters, it’s an entirely different model on approach. They don’t need that. What they need is give me a can account. Let me access the sulfur and sit down with me for like an hour and show me the basics and then go away would be available. I want access to the knowledge base online. I want to able to watch videos on the Web site. A chat room for users is great, and it’s an entirely different model of training. And my real challenge with that is that in order to train those easters in the millennials how to use the software, which is really what I need to do because they’re the ones that are gonna be using it anyway, I have to convince the leadership that it’s okay and that it’s safe to do that. So we do the training day, we forget about it, and we trained this Easter’s. It’s that there’s a lot of different generational challenges in the workplace that we have to go. Um, but I feel like way diving into the depths of this. I mean, I feel like we’re talking around it a little bit. Are we? Are we getting to the meat of the real issues here? Well, we’re getting to the middle of a generational issue. Just be circum superficial. So one of the most important things Tony is that is just the fundamental except acceptance that you might have a different normal, that it might guide your worldview like Eve’s even example there was and then to say, Okay, so then what? What do I do if my normal is this other thing? But once you fundamentally accepted that it’s different than thinking. Well, those people are idiots, and they should just do this thing or everybody knows, or common sense. People leave that stuff behind, and then they approach the issue like, Well, then how do you do it across five generations? And that’s the attitude where we can then begin to talk about privilege and dominant privilege, because many times, if people say well, you know you’re white So therefore you’ve inherited all of the benefits of being white, and then a person of color has not. There’s all kinds of stuff that goes off in people’s minds like, Well, I’m not racist and it’s not my fault. And I worked as hard as the next person, and it’s all defensive, defensive, defensive. It’s not curious, like if we go back to the other part where we have with generations, where people are like Okay, people have different definitions of normal, what do we do next? That’s curious. That’s like saying we’re we and we have to do something forward. But when we get into issues that are more charged and that are more layered with blame and oppression and dominance, then people generally defend and any kind of diversity training or an attempt to do that generally ends up with people often feeling worse than they felt before and more blamed and more isolated. So part of what we’re trying to do is to bring these two things together and to say, if you can learn this way to move forward with curiosity, what if we took those same tools into these conversations and to say wow your experience of being a woman in the workforce is very different of being a man in the work force or your experience of being cyst. Gendered is very different of my experience of being trans or your experience of being a black woman. Professional manager Leader is very different from mine of being a white woman, professional manager, leader Like what? I work for Microsoft for 10 years and at one point in the building, I was often the only woman in the whole huge restroom. And I would get startled if I saw another woman in the restroom because it was so unused to there being another woman in the building, you know, super different, then going to the theatre where women will wait for, you know, 15 minutes and then I walk in and out of the of the restrooms, right? And so So this is just something to start noticing that your experience is different and if you can fundamentally just accept that without blame, then you can say, OK, what is the workforce we want of the future? And how do we acknowledge that our experiences have been different? Someone may have had a glass escalator and somebody else has been clawing through a ceiling. But once were here together in this organization or in this moment in history, How do we lean towards each other with curiosity? Even you mentioned earlier? I think he said some of the physical manifestations of this among the people who are not the elite in the privileged. Yeah. Oh, our sound like you were referring to research of physical physical manifestations of this in terms of health outcomes. Yeah. Yeah. So, like life acceptance E on DH infant mortality or 22 rates. You can really see health outcomes on people of color in United States. What? We would actually we’re just setting this. Yes, we were talking about the impact of red lining on communities of color. Um, throughout the sort of last century, people color, black people couldn’t buy houses in neighborhood hoods and the weapon looking buy houses. And if people did buy houses in those neighborhoods, white people would leave. And judging the price of the property, this isn’t long term impact on the ability of their children to go to college or, you know, be set up for life. And so you can actually check? Was it like net and come or no wealth for for people, white people have a lot of black people I think is actually about xero. On average, across the population is a really impact on people’s lives and immeasurable. We still have another five minutes or so together. What else can we say about this topic? One thing that I think is really important for me, for your listeners and non-profits is like Take a look at all of the issues you have in your organization. Like what’s holding you back in good terms of growth, that every step of the way you’re going to find some touch of technology and each of those things. I think that’s a contemporary phenomenon. This is this is the era that we live in, and if any of those areas, if you investigate, I bet you find generations underlying those conversations. This is this is not just like an abstract thought exercise around understanding privilege. This is very riel way have, ah, my organization. We’re dealing with a challenge right now. Unlike who makes decisions about process about system, Wei have many experienced people who might be sort of boomers or Gen Xers have been trained, and they’ve learned their skills at a time whenever technology wasn’t a major part of their work. They’re now dealing with that migration to a system that’s very much technology based there, having to get on databases if they’re fundraisers they’re dealing with, like online giving an email and that kind of stuff ability. Younger people who are native in that in that world and they’re coming in wanting to participate, expecting different systems, to be available to them and then not having access to that expertise. It’s challenging. I think we’re going to see in a lot of non-profits shift from expert expert lead programs, toe having technology and performance management systems and business intelligence systems driving management for organizations. There’s a major cultural shift happening in the realm of technology. You’re gonna have to understand how that impacts in the community and the culture of your organization or to be able to deal with it. And one of the things I was I’d say that builds right off of what you talked about about digital natives, one of the one of the huge questions that’s happening right now in our culture in this country is, What does it mean to be native? And what does it mean to be an immigrant or a refugee? And who do we let in? What does that mean? Toe let in and when we look a technology across generations, there’s a concept of at one point people became digital natives. And that’s somewhere in the middle of the millennial generation, where you were born into a system where you had rights and you had privileges and you understood the language. And often when I’m working with people with generations, I’ll say, What does it mean to be a native citizen of a country? And so people will say what you have rights, You know where your addresses and even comes down to, you know, the right language to use. So first generation children well often have to inform. Their parents know you don’t have to say that to school or a siren doesn’t mean that they start interpreting the culture for their parents. And so it’s the same thing with digital native kids who basically interpret the culture for us and say, Oh, no, let me fix it for you. Just hand it over and so but this whole idea of understanding what it means to be in a land a digital land in which you are not native, in which you feel anxious where you feel like things, are at risk, your privacy is at risk. Your data is at risk. You don’t know what you’re doing. You feeling that and allowing people to have some time to think about that generationally. It’s slightly safer. But then it it it rolls back around to say So. What does that mean when we think about who has rights and privileges in our whole society, and what does that mean? And how are we translating that with each other and thinking about, for example, in public education, when your children are your English speakers and the parents may speak primarily another language? How do we think about is our system in English only system in school? Or do we think if we really want family engagement, we have to reach across that in some way? We’ve to begin to think differently. So a lot of the things that we’re talking about with generations and technology while we’re here, you know what the anti unconference and we both have technology backgrounds. And so he’s There are people to some extent, but we also are, you know, we are. You know, Eva and I are not exactly the norm in many other ways in our lives as well. And so we have the experience of not being the dominant norm in a space. And so we bring that to this conversation, not just to say that we’re white people, so we know everything about people of color instead, what we’re saying is that we’re white people and we understand what we’ve taken for granted as the dominant normal. And and we’re trying to figure out a way for people to have conversations that doesn’t involve blame and separation. We’re often times it’s like what I call the diversity sidecar, where you take all the people of color and organization. You put them on the diversity committee, and you kind of sideline them from the main business, right? Right. And so instead, what we’re trying to talk about is what if we were all You know what I call that? I call that divers Committee. Yes, they’re not. They’re not doing diversity for the organization. They are a showpiece committee that is diverse. I call that the divers committee and many of my colleagues who are amazing engineers or consultants or leaders or architects or artists. They’re not invited first to be on the top engineering or architect or artist committee. They’re invited to be on the diversity committee as an assumption because there are people of color. And so part of what I think we have to do is to begin talking about this because it’s not just because what we want to do is tow have organizations and a society where people are able to bring their best expertise into the space and we can talk about it. We’ve got to leave it there. All right, thank you. She’s Barbara Grant, CEO of Crux Consulting Consortium. And next to her is evey Gourlay, director of Information Systems of Food Lifeline Ladies. Thank you so much. Thanks for your time. Thank you. Thank you for your time. Thanks to both of you, This is non-profit Radio coverage of 2019 the non-profit Technology Conference from Portland, Oregon. This interview, like all brought to you by our partners at ActBlue Free fund-raising Tools to help non-profits Macon impact. Thanks. So much for being with us next week. E-giving Tuesday with Asha Curren It’s not too early to start your planning. If you missed any part of today’s show, I beseech you Find it on tony. Martignetti dot com were sponsored by pursuing online tools for small and midsize non-profits, Data driven and technology enabled Tony dahna slash pursuant by Wagner’s Deepa is guiding you beyond the numbers weinger cps dot com and by text to give mobile donations. Made easy text. NPR, too, that for 44999 creative producers Clam Meyerhoff Sam Lee Board says the line producer Thie shows Social Media is by Susan Chavez. Mark Silverman is our Web guy, and this music is by Scott Stein be with me next week for non-profit radio. We’re a little late there, Scotty. Yeah, big non-profit ideas for the other 95% Go out and be great. You’re listening to the talking Alternate network way You are listening to the Talking Alternative Network. Are you stuck in a rut? Negative thoughts, feelings and conversations got you down. Hi, I’m nor in sometime potentially ater Tune in every Tuesday at 9 to 10 p.m. Eastern time and listen for new ideas on my show yawned Potential Live life your way on talk radio dot N Y c Hey, all you crazy listeners looking to boost your business. Why not advertise on talking alternative with very reasonable rates? Interested? Simply email at info at talking alternative dot com Thie Best designs for your Life Start at home. I’m David here. 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Mike Rusch:The State Of Good 2018 Pure Charity released this report and CEO Mike Rusch shares the results from their survey of mostly small- and mid-size nonprofits, plus his recommendations.
Farra Trompeter, Taylor Leake & Zhanna Veyts:Your Brand Personality
This is a long-term play, letting people understand who your nonprofit is, what you do, why you do it and what you stand for. Our panel has tips on identity, strength and consistency of your personality. They’re Farra Trompeter from Big Duck; Taylor Leake with Corporate Accountability; and Zhanna Veyts at HIAS. (Recorded at the 2018 Nonprofit Technology Conference)
Farra Trompeter
Taylor Leake
Zhanna Veyts
Top Trends. Sound Advice. Lively Conversation.
Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.
Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent on your aptly named host oh, i’m glad you’re with me. I’d be forced to endure the pain of ac andthe assis if you pickled me with the idea that you missed today’s show the state of good twenty eighteen pure charity released this report and ceo mike rush shares the results from their survey of mostly small and midsize non-profits plus his recommendations and your brand personality. This is a long term play letting people understand who your non-profit is what you do, why you do it and what you stand for. Our panel has tips on identity, strength and consistency of your personality there farrah trompeter from big duck taylor leak with corporate accountability and gina bates at highest that was recorded at the twenty eighteen non-profit technology conference where we were on tony’s steak too. Remembering mom responsive by pursuant full service fund-raising data driven and technology enabled tony dahna slash pursuant wagner, sepa is guiding you beyond the numbers wagner, cps dot com bye tell us turning credit card processing into your passive revenue stream. Tony dahna slash tony tell us and by text, to give mobile donations made easy text npr to. Four, four, four, nine nine nine. Pleased to welcome make-a-wish to the show. He’s, based in downtown bentonville, arkansas, and he is ceo at pure charity, a non profit dedicated to building world class technology solutions for non-profits individual fund-raising and community advocacy. He serves on the board of directors for help. One now mercy house, global canopy, northwest arkansas ninety nine balloons and others. He’s worked for nickelodeon, walt disney, hershey foods, and he served in the u s marine corps. He’s. Never far from a fly fishing river, you’ll find pure charity at pure charity dot com. Welcome to the show my crush, sonny, thanks for having me, it’s, a pleasure to be here. Thank you. Glad to have you pleasure on the signed as well, um what i’m interested in all these non-profit you’re on your own, a lot of different boards. Yeah, we’ve had the privilege over the past, oh five or six years of pure charity to interact with, just, you know, luckily, thousands of non-profits around the world before that, my heart and passion was about how do we make a difference in the world ? And so i had the opportunity and privilege to serve on some of those non-profit boards before we entered into the maturity space. And then since then, i’ve been able to kind of strategically serve in some areas where we think there’s some non-profits who are really leading innovation, who have the opportunity of really addressing the whole sector of needs of some of the world’s, most difficult problems, and so in trying to not only help in the fund-raising space, but also make sure that we are really students of the non-profit space and really in the weeds and in the dirt with non-profit partners have the privilege of being able to serve on the board of directors of some non-profits that i really feel provide some opportunities to continue to learn, but also to be able to share an implement some of the ideas that we see happening all over the non-profits space continuing your service from the from the marine corps dedicated to well and i think came too soon, not quite as rigorous is definitely think part of what we do is, you know, we’re in the technology space, and so a lot of our time spent behind a computer thinking about how people interact with technology, how do they interact with non-profits how did they see messaging on if we stay there that we’re gonna be disconnected from what we’re actually trying to occur polish and what we’re actually trying to accomplish didn’t see the lives of people improved, and so we we want to be not only involved in how that takes place on line, but we want to be personally involved, it keeps us grounded, keeps us connected and make sure that we’re always in a position of learning and listening. I’ve witnessed, and i’ve heard of some tense board meetings, i hope that your service in the marines was more rigorous than any of the board service. Yeah, definitely. So i think maybe maybe the marine corps was the perfect training to make sure that we could work, walk into the non-profit space on be effective. Yeah, right. Let’s, let’s keep things in perspective, please. You know, people, i remember i knew someone who, when anybody said, you know, i’m having a really bad day or they were really down or something. He i was in the army and was in vietnam. And he said a bad day is when the helicopter that rescues you crashes on the helicopter that rescued you from that crash is also that was that was his definition of a bad day to helicopter crashes, same day. Yeah, that’s, that is a bad day. And i think, you know, obviously we’re involved in working with non profit organisations all over the world, doing all kinds of work. And we also have the privilege of serving non-profits who are working to serve our veterans here in united states as well. And so for me, that’s a personal privilege, i think it’s in those places where we really we remember, like we as a country, we as a people, those that get to serve in the non-profit space. But we have the tremendous honor of tremendous privilege of being a part of something bigger than ourselves. And anyway, what we would like to consider this force of good that eyes really working its way around the world through just people like you and me who have a desire to not be content with the state of where we are today. But i want to see, you know, and that’s the name of our study, the state of good, we wantto state of good move forward. Well, let’s talk about the state it’s uh, it’s realistic, you know ? And i want to be realistic about it. Uh, but we’ll, you know, we’ll get to the we’ll get to the challenges, talk about your methodology. I was drawn to it because it’s mostly a survey of small and midsize non-profits but tell us how you did it, how many ? How many organizations were talking about how you chose them ? Sure, i think part of this is number one. We typically start with the non-profit partners that we’ve been able to work with on drily the focus on the pure charity side is working with non-profits who are what we would consider trying to solve some of the most difficult problems in the world. So when we started, we really the millennium development goals at that. Time and said, ok, these are the some of the most difficult problems that really the whole world is working to solve. And so we said, hey, if we could take our our expertise, if we can take our best practice sharing on and the tools that were creating two really apply those to those kinds of really serious situations in problems and issues that way felt like that was a good place to start, and so we lifted the state of good. We obviously started with all the non-profits that we’ve worked with before and really sending out these questions to them, we did later open that up, tio non-profits really within our network or those that are following on social media and then sought out some friends and partners to ask them to provide their feedback as well, too. So it really is a survey, i think we wanted to use it really as a listening device, teo really ask people what they’re thinking, what they’re feeling and really open ourselves up to kind of be moved from what we thought or move from where we think our traditional problems and challenges are to really listen to those. That are out in the world at the forefront of some of these problems. And how do they feel ? And i think that’s important to remember that a lot of people working in the non-profit space, how they feel and the things they’re doing, are going to project to the organizations that they’re serving. In-kind project into the people that they’re serving our community, that they’re serving. So we really felt like, really asking people, how do you feel ? What are you seeing ? What what’s the world that you’re seeing within your sphere of influence in your sphere of work, on trying to aggregate those opinions and thoughts and ideas to see honestly, what we would find ? How many non-profits were surveyed, total. Sure, we had the privilege of talking about over two hundred, non-profits participated in the survey, so we had within those two hundred non-profits people, from all levels of the organization, from the executive level toe development directors, to marketing directors of program coordinators. Way like we got a really good sampling of both non-profits doing a whole lot of different types of work, but also different people within the within the organization, and it really does weight towards small, i would say small, not even midsize, but certainly it’s, a two, least small and midsize, the number of donors who gave to your non-profit in twenty seventeen, that was a question. One, two, fifty was was thirty percent. Almost twenty nine percent and fifty two, five hundred was forty two percent. So when you put those two together, seventy two percent of your respondents had fewer than five hundred donors. So that’s, you know, that’s, our that’s, our audience here. Ah, in terms of total annual receipts for twenty, seventeen, just up to one hundred thousand was fifty percent of the survey, and a hundred thousand to a million was another thirty one percent. So there you got it, just like they got eighty percent a million dollars or less. Aunt stella, we definitely, i think, was in the network of people that we’ve been working with most of the non-profits are probably that we see anyway are anywhere from five to ten years old, they have usually annual donations of half a million to a million dollars so it’s typically where i think the types of organizations that we’ve been working with there’s just a lot of those organizations out there in the world, those are a lot of organizations working on on kind of the problem problems that we would consider a kind of a really detailed micro level, um, that we think are pretty typical of the non-profit space i know there’s a lot of big organizations doing a whole lot of very good work out there, but when we see new ideas, emerging new ways of thinking about innovation in the non-profit space knew programs being created way see a lot of obviously i think as well with i have a new generation of philanthropist, a new generation of innovators, new generation of people entering into the work force air into the non-profit space single, obviously a lot of new non-profits that air starting really tackling ? Problems in new ways or different ways. So we want to make sure we capture that, that ethos of what we feel like it’s, kind of the up and coming organisations and leaders who are who are really able tto look att problems may be in a very critical eye, and while they understand that traditionally problems have been dealt with this way, maybe their space and opportunity to deal with them and look at them in new ways as well. Yeah, we gotta take a break, mike. Pursuant they’re e book is fast non-profit growth stealing from the start ups, they take the secrets from the fastest growing startups and apply those methods and practices to your non-profit it’s free as you’re accustomed to all the pursuant resources are free. You will find it on the listener landing page. Tony dahna slash pursuant with a capital p for please and i guess for pursuing ilsen now back to the state of good. Twenty eighteen. Thank you, mike. All right, let’s, get into let’s. Get into some of the results. What ? What struck you ? Mostly. What was the most outstanding thing when when you pushed through this data that, uh that hit you ? Yeah, i think there’s a number of things, obviously, but when you look at, um, the nonprofit sector, i think there’s this overarching theme that sometimes the way i look at my non-profit is not the way that i look at the non-profit industry on that could be good or bad, and the things that i feel like i should be prioritizing for my non-profit are sometimes very different than the things that we feel like the non-profit industry should be prioritizing and and i think what that means is that to me, there’s, a little bit of a disconnect and maybe there’s this expectation of the nonprofit sector or this view of the nonprofit sector, how well informed that is sometimes khun b question, yeah, let’s talk about what you think that we would expect, yeah, what’d you learn from the survey, i think some of our biggest takeaways was really maybe some of the untapped potential that we see out out in the non-profit space, i think we all know that i think we all know that non-profits rather trying to solve problems that haven’t been solved yet. Andi, i think, unfortunately, sometimes there’s a very critical, very skeptical view point, sometimes within those that are in that in that space. When we look at the study, we found that one out of every three other respondents said that the non profit sector really wasn’t very healthy when you looked at the executive leaders within these non-profits they thought that even more and so we know this work is hard, we know this work is difficult, but way couldn’t let that set the tone for what we thought was really this untapped potential out in the world of doing good, so we need to step back a little bit and really make sure i think one of our biggest collapse non-profit since we talked to them is ok let’s, let’s withhold maybe some judgment around the non-profit space and industry, and maybe look at our own organization a little bit more critically and maybe not such a rose colored glasses sometimes, and so seeing that there’s untapped potential, you know how ? How can the it’s, the sometimes frustrated and struggling small, a midsize shop ? We’re going to talk about what challenges they saw very shortly, but, you know, how can they capitalized on that ? And grasped them that potential ? Yeah, i think well, we see back with them. Maybe some of the comments, especially that we received back, is that we have to remember that number one, the space that we’re working probably has some inherent challenges that are, you know, that are greater than most may think sometimes the work that we’re doing it’s not going to move the needle is as quickly as we thought, but that shouldn’t be discouraging, and it shouldn’t mean that the work we’re doing isn’t working, so it really takes those within leadership positions that non-profit organizations to continue to reinforce that what we, what we have ahead of us is greater than what was behind and that the challenges that we have in front of us are not insurmountable. We do have the ability, it may take a little bit longer. It may take a little bit more focus on the programs that we have in the programs were working in, but we really have to set the tone within our organizations and within our industry that that there is hope and that there is good being done in the world. We all know that, but sometimes i think those especially who have been in this industry for five to ten years, they have to take care of themselves, they’ve got to make sure that they’re keeping, you know, their their views and their ideas of what’s happening in the industry, you know, positive and hopeful and really, i think they could draw that from being within networks of other non-profit leaders and other people with same types of areas that they’re working, so i think somebody, you know, first of all how we feel with non-profit space sometimes that’s, maybe not always accurate, and we have to really make sure we check ourselves and not sometimes let the overarching hardness of what we’re doing start to impact our ability to see what that kind of new tomorrow could look like for the people we’re serving. I have a therapist used to say the way you field drives, how you act on dh, you know, if if you if you’re thinking regularly constantly about, you know, shortages and scarcity mentality that’s going toe that’s goingto drive your organizations, but if you’re in the leadership is going to drive your staff and your organisation toe act in certain ways and send certain messages that, you know are not are not optimistic, like, you know, like like you’re encouraging the way you the way you feel is going to drive the way you act. Dahna and you absolutely true and it’s, not that’s, not unique to the non-profit world, but i do think because the nature of the problems we’re trying to solve, we do have to have an awareness that way we do have to rise above in many ways and that even though it’s hard, what actually is the light at the end of the tunnel is that we do have an opportunity to make a really positive impact on someone’s life. I should give a disclaimer, too, that i fired that therapist. I never i never got that. I never got any value on her so very good, okay, you, uh, you report on challenges for non-profits and the you first you aggregate and then you have reported challenges for smaller non-profits and then for larger ones, the in the aggregate, almost sixty percent ofyou respondents said fund-raising lack of funding is a top challenge on then, about thirty three percent said exactly thirty three percent. Socio political environment on dh, then close to that thirty one percent lack of incentive for donors to give. So those were the ones with the aggregated ones. I wonder, i wonder, focused more on the the challenges for smaller non-profits vs versus larger, because i thought that the disparity between the two was interesting, and you certainly bring it out in the report. For the smaller non-profits, the top challenge is, in fact, fund-raising that’s sixty. Sixty four percent so close to two thirds think fund-raising and lack of, uh, lack of funding is a problem, you know. And again, that’s that’s that well, you don’t want that to turn into a scarcity mentality. You want to recognize it as real, but but not not, let your messaging. Drive. Drive. A sense of, i guess, have sense of discouragement. I think, you know, this was probably unfortunately the one thing in the study that kind of confirmed what we were thinking, and i think part of that we’re number one, we are in the fund-raising space, so most people, when they come to our doors, they are thinking about how do i get help ? Fund-raising so that’s not an uncommon question to us on dh it’s kind of one we have begun to anticipate, but when you put the survey out, um, i think it confirmed that, you know, sometimes this is a long term versus short term view of what we’re trying to get done. I think in our experience, we’ve we’ve kind of used this term that fund-raising is the symptom meaning that, yes, you may have fund-raising opportunities you may have lack of funding, but as you start to dig into why that maybe or or what you’re doing to solve that problem typically that’s not the root of the problem we’re trying to get done, and so it always causes us to kind of back up into hyre level questions around either leadership or around the division admission of the organization or in program execution. To understand how those kinds of things where the messaging about our non-profit actually affects our ability to fundraise, and so if those things are not done correctly, fund-raising is always going going to be a problem, and i think smaller non-profits will inherently feel this tension of being super competitive because they’re trying to break out a new idea into the world or they’re trying to understand their messaging or they feel like no one understands what they’re trying to get done, and so that manifests itself back within this offered this idea of lack of funding, and so i think, number one that’s confirming ofwhat we maybe had expected to hear, but number two, i think it’s also hopeful because it is an overcome oppcoll problem in many ways, andi, i think that also speaks toe wide, maybe with some larger non-profits you actually see some of these challenges start to kind of almost flip, if you will, because they’ve started to think through or maybe solved some of those problems. Yeah, i see in yeah, for larger organizations and that’s, those with five million dollars revenue annually or mohr fund-raising opportunities is it actually is flip it’s. Only one third, ranking mattias, as one of the top three challenges versus the two thirds. At the smaller words. Mike’s. A little more about what might actually be the cause. The disease, if you well, i mean, if fund-raising is the symptom, you mentioned some broad categories, like leadership. But when the clients you’re working with what ? What do you find ? To be a little more precise about what you find as the the root cause of that fund-raising symptom. Sure. And i think sometimes, um, broadly, i would say it usually comes back to how i’m able to communicate about the impact on the work that my organization is doing and typically and smaller organizations or younger organizations, typically those who are our founder lead there’s just so much information around passion, uh, that we feel like we can, and typically this is what gets a non-profit kind of puppet running out the doors, this idea of a very dynamic leader who has a lot of passion for our cause is right, and people will come alongside that leader because of that passion eventually, though, that has to translate into execution into programs that are actually, uh, appropriate and making a difference within this idea of what we would consider almost a continuum of care. So my organization is exist to solve this problem. This is how we solve this problem and then here’s the results of solving this problem, and unfortunately, i think within smaller non-profits they’re still working that out, and i think you could find yourself in a position where kind of the car gets in front of the horse where we think if we just had more money, i could be more effective in my programs, or i could i could get more people involved, or i could do whatever i’m trying t get done, and i think i have very rarely run into problems situations with non-profits where if they just had more money, all of their problems would go away. I think in many ways, just having more money can actually amplify their effectiveness, or sometimes unfortunately they’re ineffectiveness is, well, too. And so i think younger, smaller organizations where it may be run by a handful of people, unfortunately, sometimes there’s, not that critical eye to come in and say, we understand you’re passionate, we understand you care about these. We’re not calling any of those things in the question, but we do need to think critically about the programs and the way we’re serving people in the impact we’re having. First, how we message that to our donors, how we and this you know this as well, if not better, than i do, how even communicate to our donors how we thank them, who acknowledged how we invite them into our work. So that it’s not a financial transaction, this is a way of making a difference in the world ? Yes, we need financial resources to do that. But it’s not the only thing that we need to move our vision and mission forward. And so i think it comes down to leadership. I think it comes down to, you know, having permission to be critical of the work that we’re doing internally. Andi thinkit’s i think it’s okay to ask and invite other people to come in and speak into the work that we’re doing to make sure that we’re, uh, in the interest of serving the people and our communities the right way, the most effective way to alleviate whatever problem we’re trying to solve, we owe it to the people that we’re serving to do it the best way we can. And we shouldn’t be expected to have all the answers out of the gate. Yeah, yeah. I absolutely agree with you about the passion that gets thie organization started, but it takes ah, much savvy, your business sense to get to the next level and that’s a question i get so often how do we get to the next level ? Look so well said thankyou. So on. The on the top reporter challenges for larger if it’s again, you asked for what people named their top three, the one that got the most half said the socio political environment, and i felt like that they’re there. They were saying they’re having trouble standing out in a crowded and noisy environment where lots of people are signing more petitions, getting more calls to action, whatever they might be. Sabat and i, uh well before i say what i thought, my my sense of that what what the real trouble could be ? What what, what what did you take away from that half the half of the larger non-profits again, five million dollars in revenue annually, saying the social political environment is their biggest challenge ? Sure and this, you know, this was actually a question that we have non-profits ask us all the time like, hey, what’s happening in the daily news. To what extent does that affect the work that i’m doing ? Andi, i think we can all admit whichever side of the political spectrum you’re on the past few years have taken on a very different tone than we’ve had in years before, and i think that has an impact on how people think about philanthropy, about the causes they want to support, whether there will be international supported programs or domestically, you know, the most domestic programs. And so this was a big question, like, how worried are you in the changing how quickly our culture is changing, especially over the past few years ? Mike ? Mike it just to interrupt you for a sec ? Well, you have about a minute left. Unfortunately. So ok. Eso se concise, i think. Yeah, i think i think that was that was our biggest question. Like, do you really think this environment something maybe outside of your control is really impacting some of the challenge you’re having and pushing your mission forward ? Okay, andi, i i saw the problem there is, you know, your messaging. You need to be able to stand out. You need to make your make your case for why your organization is unique and on dh on dh deserves attention. Not just your support, but attention in this in this. What is ah ah, noisier environment. Mike tell people how they can get the full survey because we’re just scratching the surface. People need to read. The whole thing. How did you get it ? Yeah, absolutely. I would say if you want to follow along with conversation go, you can go down the full download the full report at state of good dot org’s, that state of good dot organ will give you all the information that we have. We try to summarise in a way that’s, kind of short and concise, but take a look at that and then shoot a certain questions way we’d love to engage with people to understand how you see these issues and maybe how they could be applied to your organization. Move that state of good forward. Can they send questions at state of good dot or ge ? Well, that’ll take you into ah paige, on the pure charity website where you’ll have the opportunity to send questions and, if you want or when you down that download that report, you’ll get an email from us and you can respond to that email of questions or thoughts or, well, happy to dig into it a lot more. Okay, we got to leave it there. Thank you very much, mike durney, thanks so much for your time. Appreciate my pleasure. Thank you, ceo and pure charity, which you’ll find a pure charity. Dot com. And, of course, the report is that state of good dot or ge. Now it is time for another break. When you’re cps, do you need help with accounting or your nine ninety ? Are you thinking about a change of accountants ? Maybe for next year, the next cycle, check out wagner. Cps dot com. Start your due diligence there. Then pick up the phone and talk to them. Partner yet huge tomb. You know he’s. Been on the show. He’s smart, he’s. A good guy. Hey, will explain whether they can help you at wagner. So get yourself started at wagner. Cps dot com now time for tony stick too. My mom died a year ago today and while the time she was declining all last summer and early fall seems like it was so long ago. The year that she’s been gone has really flown by. And while the loss still hurts and there are times that i miss her a lot. It’s no longer sad all the time. Sometimes now i confess think about her and i smile. And joe biden mentioned that in his eulogy to john mccain he was talking to the mccain family. He said that that time would come and it struck me. How right that he is that over time the memories bring a smile it’s not always tears that always sad anymore on dh. So i know that i have lots of more smiles to come as my memories of my mom remained vivid. I say a little more about this in my video at tony martignetti dot com now it’s time for your brand personality welcome to tony martignetti non-profit radio coverage of eighteen ntc you know what that is ? Two thousand eighteen non-profit technology conference. We’re coming to you from new orleans at the convention center. This interview is sponsored by network for good, easy to use dahna management and fund-raising software for non-profits. My guests are farrah trompeter taylor leak and gina bates para closest to me. Is vice president of big duck and she’s also chaired the board of non-profit technology network. Taylor leak is digital engagement director, corporate accountability. And john avi is director of digital strategy and engagement at highest. Welcome. You good to have you all seen my pleasure. Thank you. Thank you for taking time. I know because i know the bar is open. Has anyone bought a drink ? Not yet. We’re waiting for you to buy. A street you are going to hold your breath a long time going blue in the face. Your seminar topic is courageous or cautious establishing you’re non-profits brand personality tara, i don’t know how many different ways you can carve up brand personality. You and i have been talking about this for about six years. I think no video, i don’t know multiple times on non-profit radio and here in the studio. Why is the brand personality so damn important ? Well, the kinds of their brand personality is one of two parts of brand strategy. The other part is positioning, and at big duck we wrote a book many years ago. You’ve had sarah on the show. Sarah durham, our ceo wrote a book called brandraise ing and at the heart of brandraise ng we look att brand strategy of positioning and personality as really being the essential ingredients to guiding your brand identity and the experience of your brand, and we really believe personality especially, is a concept that is really easy to hone in on and then used to make decisions from big things like your brand to day to day decisions like what should i post on ? Facebook and how should i say it ? Ok, ok teller brand personality takes on things like that are kind of esoteric, like tone short, right and it’s just a little bit. It is a person i mean gets to tone and whether we’re humorous or or serious and things like that, right ? Right ? Absolutely. Yeah. And that we a corporate accountability a couple years ago started working with big duck teo do ah whole organizational identity campaign on one of the first things we did was take a look at what our personality waas. So we went through a process with our staff are bored remember some of the folks who are most engaged, teo really figure out sort of what was resonating, what wasn’t what work we were doing and how all that fit in on what we came up with was a personality with forwards and smart, optimistic, fierce and genuine. Wei used that sort of our north star guiding light for everything that we did after that which included coming up with a whole new name for the organisation. Omar okay, hold the website so it really was sort of the starting point for this really big long process. That has been really phenomenal and paid really nice dividends in the end. Softy. Softy. Soft optimistic what ? What else ? Smart, smart, smart, optimistic, genuine and fierce. So gf okay. Don’t make an acronym. Adam, come on. All right, jonah, down the end. What is your your rules are working with big duck at highest way works with what ? It took five years. Okay. What did you discover in this in the brand personality process ? Uh, well, we had to dio three sixty as well, and it was very intensive and quite long process. And what we learned was that our brand was scene very differently outside than the way that people saw it. Inside the organization. It was a one hundred thirty year old organization. And people thought of it as your grandmother’s highest, an organization that brought your grandparent’s over from the holocaust or brought soviet jews over in the early nineties late eighties, which it had on. And i was actually a refugee brought over by highest. But we were still around. And now we were working in twenty states across the country, in ten countries across the globe in washington, doing fierce advocacy and we wanted to communicate that. And so we couldn’t be the hebrew immigrant society of organisation that sounds like at least two of those words are outdated. Instead, we became highest. We got a tagline. Welcome the stranger. Protect the refugee so that it would be in lock up and always tell people that highest was the jewish refugee protection agency on. And we got some brand personality words. Okay, so, there’s, a lot of introspection. Oh, yeah. You had to admit that people thought you were dead. You had to hear people thought you were either dead or relevant. I mean, that’s hard to hear. I mean, not that i would be difficult for me, but you. I mean, you ask hard questions, you have to be willing to hear the answers power on my right ? Yeah. I don’t think there was ever worry that highest was dead. I think it was just more like there was a guy group of people who understood its work based in the past. And there was a fear, i think to a two point if we talk about what we’re doing now, we might lose some of those people who only knew. Us in a certain way, men, often with brandon projects not just with highest with almost every non-profit organisation we work with theirs, as we think about shifting our identity, how do we make new friends and keep the old ana and right when we’re taking this really hard look at ourselves and we’re trying, teo, you know, whatever, trying to remake an organization, and we’re just trying to bring out who you really are now and tap into the best of who you are and make sure your communications actually reflect that. Ok, ok, so now, okay, so you’re you both have worked with big duck, but i don’t want to ask all the questions of sarah the exit now so let’s see your experts as well, okay, i so one of you identifying where you stand now like what your personality is now, how do you how do you do that process ? How do you start that process ? Go ahead, tell him. So. We started a couple years back and really you’re just saying it really started with introspection. It really started with sitting down figuring out exactly who we were, what work we did. And then what ? Other folks who are closest to us thought so how do you how do you gauge that ? How do you find that out ? We did a lot of interviews with staff and board members as well as some of our closest philanthropic partners on, and then we did sort of a broader survey of a few more of our members. I came up with you, no word clouds and data points, and andrea lee crunched through just sort of what folks thought of us, and one of a few of the things that we found was that folks really resonated with our mission, which is to challenge corporate abuse challenge lifesaving corporate abuse, but they didn’t necessarily know who we were. One of the reasons was that we had developed a whole bunch of campaigns and people knew our campaign, so they knew then you kick big tobacco out and they knew take back the top. They knew of these campaigns that we were doing, but they didn’t know that we were the ones doing and then, you know, we had also transitioned from organization started in the seventies with the nestle boycott around infant formula, so we started is this really scrappy, that grassroots organized organization that, you know, it’s, just a couple folks taking on this giant corporation on dh. Then when we took on more campaigns, we transitioned into corporate accountability international, we were doing a lot of work with the u n so we had put out sort of a different view of us being sort of stuffy policy wonks who are at the u n and, you know, taking on really important decisions with ambassadors eso a lot of the work we have to do is both to say, you know, how do we marry those two things ? Because they’re both true on how do we reflect that in what we look like to the world, which was not the case before we went through this process ? Now, jonah, you as you’re going through this process, they’re going to be people who are reluctant two abandoned, whatever he ruin migrants aid society, even though farah saying, you know, you, you don’t want to lose the past a cz you embrace the future, but there are still people that are not going to go along with hyre it’s, the hebrew immigrant aid society or it’s ? Nothing. Wait, just let those people go are what we do to try to bring them along, and some people will never but what are we doing ? Try anyway, it’s an interesting question to ask, but we’ve been at it for five years since the rebrand and luckily and unluckily, a lot of things have happened in the world to really help us do that. We’re in the midst of the largest refugee crisis the world has ever seen, and as a jewish organising agent rooted in jewish history and values where the jewish refugee experiences really central, um, i wouldn’t say that we lost that many people, but, boy, did we gain a lot, uh, it’s an experience that it’s a crisis that is in the news every single day these days when when i started out, i’m not going to lie on a content side. It was talking about the syrian refugee crisis, global refugees there, sixty five million people displaced around the world, twenty two plus million of them are refugees and uh yes, over five million are syrian refugees, but we’re talking about we’re talking about the whole entire world, world on and we’re talking about refugees. In this country and what’s happening in the administration and what the administration is doing to turn off refugee admissions to this country on dso, the jewish community has been empowered and mobilized. Teo advocate for refugees too stand with highest in a really powerful and profound way to say that this is not what our country’s about. This is not what our people are about. This is not what we want to be, and highest has been able teo brand personality words are agile, fearless, intelligent. It was just the right fit. You only got three words. It was in the top three corporate account e-giving got four. You got screwed. Now they have five or six actually she’s just talking about the top three. I don’t want to clarify something earlier you were asking about, like what’s your brand personality. Now ideally, you don’t change your brand personality, right ? That you might you should every year do what we call a brand check up our brand audit and you should just say okay here’s, our positioning and personality here’s how we’ve been communicating, here’s, what’s happening in the world or our world does this all still feel relevant ? But your brand personality and your brand positioning, which are internal tools, are meant to guide the organization for several years. You don’t change it every year. You might accentuate certain treats in some places more than others, but you’re not re changing your brand personality every year. Yeah, no. Okay, okay got to take a break tell us you’ve heard from the charities that referred companies for credit card processing, and they’re getting that revenue each month you’ve heard from the companies who are using tello’s for credit card processing can use more revenue. I know you can start with the video at tony dahna slash tony tell us now back to our panel from auntie si how do you assess these things like tone and attitude, which are which are part of personality humor or not ? How do you ? Yeah, i don’t know you’re shaking your head, so i hope you understand like i can’t i can’t articulated any further. How do you assess these things ? He’s, amorphous personality attributes so how do you first define what they should be ? Or how do you assess if you’re actually expressing them ? No, you have a lot of if they’re actually expressing what we’re reaching, where you want to be. I mean, i think i’d be curious to hear from john and taylor on this too. I think it’s hard, because a lot of this is very subjective. Yeah, right. So i might you know what i think is funny or witty ? Like i might think something’s witty and you find it insulting or you find that hysterical, like we all have different interpretations. What does it mean to be fierce ? What does it mean to be lifesaving ? There are different ways we might express these ideas. So i mean, often it’s a matter of asking for a few people their opinion does this feel this way on and also just asking the people you’re trying to engage ? How do you see us ? But the most important is that donor that activists that volunteer, that audience member were trying to engage with our communications because at the end of the day, communications and your brand, this part of that is about building relationships and making connections. Personality is making easy for maybe needs see myself in you, but if you don’t see it, then something’s wrong. So even talking to the people you’re trying to reach and ask them how they describe your, how you make them feel that’s the best way to assess it short of that talking teo your coworkers and say, does this feel extra ? Why and getting their feedback ? But i’m curious how you guys sort of think about using the brand personality and dated a ways and how you assess if you’re living up to that. Welcome to farrah trompeter way you’re putting my profits with you if that’s what you’re asking now, go ahead, of course, sorry, don’t be sorry, you know, i think what fair said about it being something that is sort of already part of who you are really resonate, so i think we use it as sort of a guide, right ? So we have those words in mind when we’re drafting content when we’re posting on social media on dh, you know, oftentimes it will it will be that we’re emphasizing one over the other, you know ? You can’t be all four of those things that at all times, but i think you know, for me, it’s really a thing to keep in mind as you’re working on everything you put out day today a cz, you know, a reflection of what we do, but i think to me it feels like those just are sort of intrinsic to the organizing we do. That is sort of why the organization hired all of us because we as individuals who work there represent that, and the work that comes out of us represents that too. So it’s, it’s hard to really assess because it feels just like it’s, part of who we are and that’s, what we’re doing is sort of representing that in the world in the best possible way we can. Do you have a concern that as staff turnover in the organization, that the learning is that you have one convey one could be over ? I don’t think so. I mean, i think we have some really incredible staff who’ve been there for a long time, and we have some really strong sort of internal process cities that keep things pretty pretty consistent. Okay, let’s, talk about this. Get that to the list of discussion in the process because, i mean, there is a fair amount of turnover, okay ? Horsepower said you do an annual check up, so that is goingto reinforce for people who weren’t there in the past, but we’ll talk about some process. Dahna did you want to respond to what there was talking about ? Sure so i think i could talk about it in two parts on the one hand, um, i think that our personality as a brand be seeped into our personality as an organization, i’m not sure, um, if that was truly intentional, but it was but an entirely necessary, uh, and by that i mean, now we are in the process of suing the u s government, our biggest funder for posing such a threat, teo refugee resettlement, which we which is at the core of what we do. And at the core of what this country really stands for that that’s a lot more than brand colors or guidelines or a tagline that’s about being lifesaving at the core. S o i don’t think that, uh, that that’s the kind of thing that requires, you know, an annual refresh that’s just who we are on and then the other piece is about how you make people feel, and i think that because he is a huge part of what ? We do and community engagement in our work, it’s a huge part of what we do, and so we give people a lot of different ways to take action, and we try to be very responsive to events and report those events to our supporters so that they can take action and that includes situation in this country as well as internet national issues affecting refugees. And so weii, we empower our supporters too, be a reflection of our brand personality as well, and i think that that creates a really strong connection. You work in digital engagement strategy. Back-up how do you ensure that mother teams in the air in highest feel the same ? I mean, communicate in the same way if their outward facing, even if they’re not outward facing, but even if they’re strictly an internal team department, how do you convey this personality outside your your team, your engagement team ? Or how do you make sure that they feel what you feel, but maybe it’s, not your thing ? It may not be your responsibility to do that, but how do out of out of the organization ? I mean ways, please large and small is all a lot of it is personal connections with our community engagement team who are the people that are out in synagogues and at other conferences and in the jewish community, engaging people in our mission. So being in close communications with them and help working on the campaigns that we do together with communications with development teo, to display our brand properly in an outward facing way. Um, internal communications way have an internet where we talk with the program’s people and share our brand guidelines, and any time i see a programs person talking to our partners and sending out materials that are not on brand because they might be new and i haven’t had a chance to meet them, uh, and they need to be looped into you know what our communications do, one should look like, you know, then then we have conversations i’ve travelled to our offices too give lynton learns on our branding and to our field office this’s with communicated with our global directors to make sure that globally our brand is well represented, which is by no means tricky, but you just it just requires jutze buy-in nothing’s easy again, it is it’s an ongoing process and yes, there’s, you know, turn over and volunteers and new people to educate all the time. I think that when the personality is so closely aligned with the mission, the people that are joining the team, wherever they may be, i already sort of half indoctrinated and it’s just a matter of, you know, giving them some templates and some tools and opening up the lines of communication. Yeah, very well said, because we do have to make sure that this pervades the entire organization and even even internal i had mentioned not only for the outward facing teams. Yeah, i mean, some organizations use brand personality, and they’re hiring, right ? So we want to be seen as a b and c we need to make sure that everyone who works for us is naturally that way. Both john and taylor have spoken about how making the switch to train everyone in the brand personality actually wasn’t that hard because what we did in the process is figure out who they were and, in essence, fine there’s. Lots of things, lots of adjectives, ways we might describe people, what we want to do is hone in on those three to six that we want to amplify, right ? That we really want to be most known for ? We want most resonate, but they’re who we are, so we’re turning up on the volume of something we already have so organizations can use that in hiring and even shaping conversations. Yes, every single person, you know, if an organization wants to be seen as friendly, if i call them on the phone and the person who answers the phone sounds pissed off or drops me on the line, or it takes twenty minutes with someone live, answers the phone and they were going to be seen us open and accessible. If it takes me twenty minutes to get a person on the phone, you never want to go for a brand personnel city that, in essence, will never be who you are. And every single person who represents the organization and that includes inside needs to understand what it iss okay ? Yeah, your point is you’re just you’re emphasizing what already exists. Exactly you’re you’re bringing it to the top and prioritising right ? Prioritizing us a good warning, people probably already feel, but right not articulated. We’re making explosion. Let’s, be intentional and start trying to do that more and everything that we’re doing. Okay, okay, time for our last break text to give you’ll get more revenue because text to give makes e-giving easy for your donors. If they can send a text, they could make a donation. It’s simple, affordable, secure, plus the ceo chadband oid is a smart guy. He set up a really smart company text npr to four, four, four, nine nine nine for info. Here’s the wrap up of your brand personality. Okay, perfect. So let’s talk about some of these internal processes that could be valuable, teo making this pervade and be and be consistent across all our teams, et cetera. So i mean some things we recommend our makeup part of orientation, so every time a new staff person, you know comes in someone like dahna, trains them and goes through the brand guide explains the brand strategy shows how we use it, just make that part of a standard thing as on any other on boarding have regular presentations that staff meeting, depending on an organization. Some organizations have staff meetings once a week, some have them once a year. What and whatever form at the staff is getting together, or they might use slack or hip chatter, stride whatever it may be. You know, these tools were organizations are communicating already take those ongoing moments and figure out where to plug communications, including the brand into that, and not just saying this is our brand personality but saying this is our brand personality. We were debating two covers for annual report, which one you think looks more like acts or more like why and getting people to understand how they use their brand personality in real time railways. Okay, excellent. Anybody else have examples of what you do internally ? Tell her i think one of the biggest parts of our organizational identity campaign was coming out of it. We not only had a new name, but a new website. So that’s just one thing off the bat where that sort of our most public facing piece on dh we worked really hard to make sure that our new website represented our brand and are brand personality on then we have had for a long time a style guide, so it guides what words we use in communications. Make sure. We’re being inclusive and not using violent language, things like that, and then we also developed a brandon guide. So it’s, a written document that explains what, when our personality is what our positioning is on, then how to use that and, you know, also has things like colors and those sorts of things that just make it morgan, make it able to be consistent for everybody, who’s using it. Johnny, you talked a lot about what you do. Anything more you want to add about what you’re doing it at highest. You gave us. The whole time you’re you’re you’re you’re drop by this time up, we have still have, like, another three minutes or so left. Implementing one of the things you mentioned in your session description, implementing your personality throughout your communications. I mean, i don’t know, it really pervades a lot of what we already talked about anything more you want to make you anything you want explicit about about the communications i mean, i would just say, don’t just think about the big, so your website is hugely important. Your facebook page, your annual report, your newsletter all of these things that we immediately think of us communication tools are very important to represent us, but don’t discount the things like the person who answers the phone or answers the email or the conference here at you know, and you meet taylor, who works for corporate accountability. You have a great experience with taylor, of course, and taylor represents certain feelings you’re going to cement in your brain and help see corporate accountability. That way, you need to realize that your brand is emphasized across every single touchpoint i know points kind of charge anywhere and throughout every person, every interaction, every person, you know, even if you don’t represent the organization on social media, it says you work there people think about you that way. So your staff and your board are extensions of your brand as well as every single person your donors, you’re volunteers, the more they understand what you’re about and are trained as well as like, you know, you talk about how to represent you there better. You are actually being seen that way. You hope to be seen volunteers interesting once. And they you guys did some volunteer train, organizational ambassador work that might be interesting to talk about. Yeah, the sort of most immediate adoration is right after the trump election. We started the corporate accountability action league s so this is a group of really dedicated volunteers who just raise their hand and said this is unacceptable that the president is now a person who is cementing corporate power at the federal level on dh. I need to do something about that, eh ? So we now have a network of a couple thousand folks who are really engaged with our work, do some really high level organizing around very specific issues that we sort of point them towards and let them them go and make some impact. Um and yeah, i think you know it. Was self selecting at first, but then we’ve done a lot of work around sort of i’m developing organizing guides that, you know, gives them the templates of howto run a campaign with tools to empower them exactly take it within within certain constraints. Yeah, exactly where they want to go. Yep. And then we’d done some digital work around webinars to sort of give them all of the fact that they need around an issue and explain why it’s important and set them on the on the path to organizing around it. We’re gonna leave it there. All right ? All right. They are farrah trompeter, vice president of big duck and chair of the inten board. Terribly digital engagement director att at corporate accountability and jonah, director of digital strategy and engagement hyre thank you very much. Thank you. Thank you, tony. You’re very welcome. This interview sponsored by network for good, easy to use donor-centric software for non-profits and thank you for being with tony martignetti non-profit radio coverage of eighteen ntc next week. Amy sample ward returns with fund-raising jing. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot. Com. We’re sponsored by pursuing online tools for small and midsize non-profits data driven and technology enabled. Tony dahna slash pursuing capital. P well, you see, piela is guiding you beyond the numbers. Wagner, cps, dot com bye tello’s, credit card payment processing your passive revenue stream. Tony dahna, slash tony tell us and by text to give mobile donations made easy text npr, to four, four, four, nine, nine, nine a. Creative producers. Clam meyerhoff. 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