Tag Archives: Nejeed Kassam

Nonprofit Radio for June 13, 2022: Appealing To Tomorrow’s Major Donors

 

Nejeed Kassam: Appealing To Tomorrow’s Major Donors

There’s $50 trillion set to change hands in North America by 2050, enriching today’s millennials and Generation Z. Let’s talk about cultivation and fundraising strategies to reach these generations. My guest is Nejeed Kassam from Keela. (This is part of our coverage of #22NTC, hosted by NTEN.)

 

Listen to the podcast

Get Nonprofit Radio insider alerts!

 

I love our sponsors!

Turn Two Communications: PR and content for nonprofits. Your story is our mission.

4D Technology: IT Infra In a Box. The Affordable Tech Solution for Nonprofits.

Apple Podcast button

 

 

 

We’re the #1 Podcast for Nonprofits, With 13,000+ Weekly Listeners

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
View Full Transcript

Transcript for 595_tony_martignetti_nonprofit_radio_20220613.mp3

Processed on: 2022-06-10T20:18:31.028Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2022…06…595_tony_martignetti_nonprofit_radio_20220613.mp3.763734979.json
Path to text: transcripts/2022/06/595_tony_martignetti_nonprofit_radio_20220613.txt

[00:01:40.64] spk_0:
Hello and welcome to Tony-Martignetti non profit radio big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with me. I’d suffer with blended vaginitis. If you inflamed me with the idea that you missed this week’s show appealing to tomorrow’s major donors, There’s $50 trillion North America by 2050 enriching today’s millennials and generation Z let’s talk about cultivation and fundraising strategies to reach these generations. My guest is Najid Kassem from kila. This is part of our coverage of the 2022 non profit technology conference hosted by N 10 On Tony’s take two. Trepidation about new york city, we’re sponsored by turn to communications pr and content for nonprofits. Your story is their mission turn hyphen two dot c o And by 4th dimension technologies I. T infra in a box. The affordable tech solution for nonprofits. tony-dot-M.A.-slash-Pursuant Just like 3D but they go one dimension deeper here is appealing to tomorrow’s major donors. Hello and welcome to tony-martignetti non profit radio coverage of 22 N. T. C 2022 nonprofit technology conference hosted by N 10 with me now is Najid Qasem Ceo and founder of Kayla Najid, welcome back to nonprofit radio

[00:02:18.54] spk_1:
Thanks so much Tony and just for the folks that are listening because I might have a conflict I’m also on the board of directors at N10 and so really really proud to be part of the governance team at antenna and grateful to all of those of you who attended NTC this past, I guess almost a month ago now. Wonderful.

[00:02:31.14] spk_0:
Thank you for thank you for letting me know. We have Miko Whitlock and Jason shim. I have to see if they’re still on, but we’ve got, we’ve got Beth Kanter coming up. Um,

[00:02:32.86] spk_1:
I mean those are, those are my people, that’s my tribe. So you’ve got a great, great lineup coming up

[00:02:57.34] spk_0:
well. And you’re on the, you’re on the board of a terrific organization. Any sample ward is our technology and social media contributor. So she’s on many times a year sharing her wisdom on, on those subjects. We’re gonna talk about your seminar topic. Great transfer of wealth, how to reach the next generation.

[00:03:00.54] spk_1:
Absolutely.

[00:03:07.04] spk_0:
And you say you’re in your description that there’s a $50 trillion dollar transfer coming. What’s, what’s on the horizon?

[00:04:22.34] spk_1:
Well, you know, I think a lot of the topic is just about the fact that boomers and those, the generation, the great generations as I like to call them, are starting to, to, to find peace and move on to whatever happens in the next stage of our lives and you know, as well as they pass our grand, my grandparents passed away. Um, the last couple of years and you see that generation, my parents are starting to get older and thinking about the next, you know, the next chapter of their lives and so for those of us that are gen, x, gen y and I guess gen z is now, um, you know, a lot of money ultimately is going to transfer between generations, the boomers and their parents Postwar really generated absurd amounts, like, like, you know, unthinkable amounts of wealth and, and that’s all transferring and there’s a bunch of really interesting factors that are, that are going to change how giving is done. What’s gonna happen to that? Just the demographic, you know, general demographics in the United States and so, you know, a lot of money is going to change hands and, and that’s going to have a profound impact on getting because for a whole host of reasons we’ll talk about today.

[00:04:25.00] spk_0:
Yeah, So you’re expecting that millennials are going to grow the

[00:04:28.50] spk_1:
wealth that’s

[00:04:30.28] spk_0:
left to them. Well, if they spend it, then we’re hoping they’re gonna be giving it away because otherwise we have nothing to talk about it. If they’re all buying super yachts, then you and I may as well end right now, shut the mics

[00:04:43.04] spk_1:
off. I mean, for the sake of humanity, I really hope that they’re not just buying superyachts. How about that?

[00:04:49.40] spk_0:
Okay, right. Super yachts, private

[00:04:51.42] spk_1:
islands.

[00:04:53.18] spk_0:
You and I

[00:04:54.38] spk_1:
can’t possibly conceive of tony

[00:05:04.04] spk_0:
Okay, I hope not. I hope it doesn’t go that way. Alright. Otherwise, like I said, you know, you and I are done in three minutes. Okay, let’s go on the safe assumption on the humanitarian and um magnanimous assumption that uh, they’re gonna be giving a lot of this wealth away and, and they’ll be growing it too. Right?

[00:05:16.14] spk_1:
Absolutely.

[00:05:21.44] spk_0:
So you’re encouraging us to focus well before we get to the, you know, what to do, how to reach these folks.

[00:05:25.94] spk_1:
What

[00:05:41.94] spk_0:
are, what are some of these factors that you alluded to? Why are you expecting? Why? I think the, the estimates I’ve seen of transfer from baby boomers to millennials is not 50 trillion. I’ve seen 20-30 trillion or something like that. But you’re saying so in

[00:06:00.54] spk_1:
20, in 2014, um, um, For Boston College or some researchers at Boston College did a research and their prediction was 58 trillion would, would be transferred to the next gen. And that I think it includes gen x and gen y and ultimately gen z. So it’s not just millennials would be in the amount of 58 trillion, but when we’re talking 30 40 50 ultimately, I think it’s the same. It doesn’t really matter. It’s just a huge amount of money.

[00:06:28.14] spk_0:
It is. Okay. And so you’d like us to approach are younger donors Because we’re talking about, we’re talking about anybody 60 and under, where, you know, I

[00:06:41.44] spk_1:
would say like when does gen x start 50 and under maybe probably 55. I don’t know whatever gen x is. But yes, I think millennials are the the the most commonly, um, the most commonly thought about populist, But ultimately I think, you know, the age of the internet, the age of artificial intelligence, all of these kinds of things are, are, are ushering in new ways to engage donors. And I think that’s the crux of it.

[00:06:59.74] spk_0:
Okay, okay, now you’re using millennials and gen X interchangeably.

[00:07:18.54] spk_1:
No, No, No Gen X is what 1965-1980? Millennials are 1982, Some say 2000, some say 96. And then gen, Gen Z is people that are too young for me to think about.

[00:07:31.34] spk_0:
Okay, we’re not there yet. Um, Alright, what, what’s your, what’s your advice around talking to these? Um, millenials and gen xers?

[00:09:03.54] spk_1:
Yeah, I think you asked a great question previously and I’ll get to this question, but let’s talk about why they’re different because I think that’s really important to note. There’s a few factors that are, that are super interesting. The first one is, household sizes are smaller and you might think, why does that matter? Well, there are fewer millennials and gen Z s than there were their parents. And so between, I think it’s from 1962 around today or 2018 or whenever this data was published, Household size in the us has gone from 3.6 people per family to 3.1 people. Now that might be only half a person, but that’s a substantial number of people. And what it means is the people inheriting money are actually gonna be fewer, right in terms of their populace, but they’re gonna have more capacity in terms of their wealth. And so I think this data point is actually quite um, it’s interesting, it’s a little bit terrifying in some ways because you know, you’re gonna organizations, the sector as a whole is going to have to seek, you know, a a lot more from individual people as opposed to being able to diversify in the same way. I think that’s a very interesting piece of data and one that I think is going to change the dynamic, especially of major gifts because, you know, currently you think about the people, the high net worth individuals, the families, they care about health care or they care about this or there’s a lot of yours, Right? I think with that next generation there’s gonna be a lot of ants because there’s less people inheriting larger amounts of money. And I think excuse me, that’s quite profound. Don’t you think tony I

[00:09:25.94] spk_0:
do. I think I have a person, times tens, the many tens of millions of exactly that we have in this country that’s significant. Uh, you know, we’ve always thought of the average family as, you know, a family of four. All right, so you’re saying

[00:09:28.56] spk_1:
you’re

[00:09:41.34] spk_0:
saying the average is 3.6, but look 3.6 rounds to 43.1, barely, barely, barely three. So, you know, with 3.6 and four, 3.1 is a big difference.

[00:10:03.74] spk_1:
Absolutely. And think about it like this, if somebody, you know, earns $250 million over their life and they built a portfolio of real estate and wealth and influence ultimately. And they take that and they go to one kid, okay, let’s say each kid, you know, 100 25 million, but when one child is inheriting all that money, your major donor pool is ultimately getting smaller and and so now they have more power, they have more influence, they have actually ability to write bigger checks, but organizations are gonna have to do better at collaborating to generate these things because whether we like to admit it or not in the sector, tony

[00:10:20.21] spk_0:
Another, the other 125 million goes to the Super Yacht.

[00:10:23.84] spk_1:
Of course, sorry, tony slipped my mind. So

[00:10:27.56] spk_0:
there we are. So we’re done again again, we’re done. One kid and one super yacht, there’s your 250. Alright,

[00:10:33.59] spk_1:
You just you just cut generosity and a half and I think we started, Alright,

[00:10:37.34] spk_0:
let’s reduce the super yacht, you know, let’s say in

[00:10:40.44] spk_1:
70

[00:10:44.94] spk_0:
five, let’s do 75 million on the Super Yacht. Another 50. Another 50 to be very generous

[00:12:26.14] spk_1:
with. I’m gonna cut you off because I’d like to share a couple more pieces of data that are useful. The first one, is that, Is that migration has changed over the past kind of 30, 40 years Kids or kids in that 3.1 case right, families are actually staying more geographically close together. And that was especially heightened during the pandemic, where 52% of people aged 18 or 29 were actually at home with their folks in 2020. Now, if you look at data from Um, I think it’s 2004 is when it starts people, both seniors. And so like the parents of these boomers who many of them have passed now, but also the kids of these boomers are staying closer together, which means, you know, they’re more integrated into their families. And what that at least the research that we read and I understood or interpreted was that that can actually mean that maybe people are more aligned with their parents, beliefs or they’re more engaged with them? Or at least they certainly know their parents interests better. Now. The question we’re going to have to figure out is is that going to make them more likely to continue the legacies? Let’s say I I’m I’m let’s say there’s a high net worth family. Okay. And they’ve spent years giving to poverty alleviation? Well, these kids or kids that inherit this money because they’re closer to those parents, both geographically and, you know, in many other ways, are they going to continue that legacy? Are they going to rebel against it when they give? And it’s a question we don’t know the answer to, but it’s an interesting piece of data well,

[00:12:31.04] spk_0:
which also leads to, uh, you know, our our subject of appealing to these

[00:12:32.07] spk_1:
folks

[00:13:45.64] spk_0:
so that they don’t, by default, abandon the philanthropy of their, of their parents. I mean, they may do it consciously, but you don’t want it to just happen because you never gave it a shot to, to avoid it from happening. It’s time for a break. Turn to communications. They’ll develop your media strategy for you. What are the parts of that? It starts with identifying your core messages then defining those channels, those outlets where those messages ought to be heard. The places where you want to be known as a thought leader turn to will do the legwork to approach those outlets and as they close opportunities for you, craft your message appropriately to the specific audience you’re gonna be talking to. That is a media strategy. That’s what turned to communications can do for you because your story is their mission turn hyphen two dot C. O now back to appealing to tomorrow’s major donors because I want to keep talking about the trends before we get to the Yeah. And I think there’s one

[00:14:14.84] spk_1:
interesting one that we can’t forget and that’s women outlive men, um, by like, I think it’s like five years on average in the US now. So it’s like, that’s a, that’s like, you know, a meaty 56789% of people’s lives. Right? And so it’s interesting because unlike, you know, unlike, unfortunately similar to many other things in our history, you’ve kind of focused on like older white men that’s been like, you know, kind of it’s you see it in representation in politics on boards of directors and ceo position in funding for investments, whatever it might be.

[00:14:27.65] spk_0:
Call it what it is. We’re talking about sexism.

[00:15:27.04] spk_1:
Sure, look, I’m a person of color. I I don’t and my wife’s a person of color who is a woman. She has it way worse tonight. Right? And so the interesting thing is my wife’s gonna be gonna outlive me almost for certain. I mean for sure in my case, but, you know, demographically as well. And so philanthropy forget about just the transfer of wealth. The transfer of wealth is going to be inter mediated by the transfer from men who are dying at, you know, whatever 70 something to women who are probably dying 56 years later. And so philanthropy is going to be affected by the fact that decision making historically and giving has been made by the primary breadwinners. But as we see more women taking positions and leadership making more money. We see women inheriting money, they’re gonna give differently. And I don’t think we exactly know how that is yet. But that’s like I said, it’s like a stepping in the in the in the transfer, right? So I did a point that’s super relevant to this conversation.

[00:15:40.94] spk_0:
There is research about the way women give being different than the way men give. They want to be more involved. Uh, they were more involved in in how the money is used. Um, it’s less transactional for them. And uh,

[00:15:45.73] spk_1:
that’s interesting. I didn’t know that.

[00:16:06.54] spk_0:
Yeah. And um, they like, you know, they like to have more of a role in how it’s spent. Um, and it’s, yeah, I don’t, I think there’s, there’s other research to that. They like to be not only involved in how what their gift is is going to do, but be involved in the organization generally. So maybe they’re giving they’re giving what we’re talking about major donors, I think is what

[00:16:17.80] spk_1:
the research

[00:16:18.85] spk_0:
research is. Um, but they’ll also be, they’ll increase their volunteering with your

[00:16:23.94] spk_1:
organization, which

[00:16:27.64] spk_0:
may have nothing at all to do with their giving. Uh, they again, less transactional more, much more relational when it’s when

[00:16:33.69] spk_1:
it’s and I think what’s interesting is like, there isn’t much data on that yet, Right. Because of the demographic realities and the power dynamics that have been so, so unfortunate. And so you see

[00:16:44.44] spk_0:
like, Yeah,

[00:16:50.04] spk_1:
and that’s, I think you’re gonna see more of the research and ultimately more from that because it’s valuable, you know,

[00:17:00.64] spk_0:
the sexism in fundraising is, uh, I think long standing and obviously shortsighted, um, not just in fundraising, right.

[00:17:03.23] spk_1:
tony and everything, to be honest.

[00:17:05.64] spk_0:
Absolutely, yeah.

[00:18:37.84] spk_1:
But what’s interesting is there’s also been and I’m not, you know, I want to kind of move on because there’s also been quite a significant ageism in fundraising. You said it yourself, we spend, what is it 80% of our time on the top? 20% of donors? I think that’s the math that everyone teaches at fundraising school. Um, but what’s interesting is that’s shortsighted ultimately. Yes, I understand it completely. I really do. But what is interesting is, and this is something I touched on in my lecture 10 10 was, you know, the investment in youth giving has actually been minimal to be honest, because it hasn’t seen us providing as much instant return on investment, which is true. It’s a long game, not a short game, right? And but youth, the youth, especially in the context of this transfer of wealth, are going to inherit all that money. And if you haven’t laid your groundwork, you can’t suddenly show up at their door and young people giving even if they don’t have wealth yet or at all. But yet for the sake of this conversation is different. A couple of interesting trends. The first one is young people and I say this millennials I think is the research that I’m quoting are much more influenced by their peers. So young people, I think the data point is our 46% more likely to donate if a co worker does and 65% more likely to volunteer if a co worker does. That’s fascinating to me because it actually it’s a social activity in a weird way. You know, the power, you know, we’ll talk about social media maybe in a bit. But that’s interesting. The second data

[00:18:45.66] spk_0:
point. That’s Yeah. So that’s just that’s co workers, not even necessarily friends.

[00:18:51.84] spk_1:
I assume the data is similar for friends,

[00:18:55.34] spk_0:
friends giving up their birthdays, friends doing peer to peer campaigns.

[00:19:06.54] spk_1:
Well, I think, and I think I have a peer to peer data point that in my notes, let me just see if I can pull it up. I’ll see if I can find it. But let’s keep going. Yeah,

[00:19:12.64] spk_0:
Okay. But coworkers. That’s that’s quite an affinity for co worker giving.

[00:20:19.84] spk_1:
But and you know, we see it, look, I have a lot of young millennials in all my staff and they’re wonderful and amazing people and they’re definitely, you know, whenever something personal giving, that’s the other point. The second point, this is actually a nice segue giving us much more personal to millennial generation. And that has a couple of ramifications for example, to segue from our previous conversation When you know, we have, I think we have staff from 15 countries at Kayla um, on our team born who are born in 15 countries. And so, you know, whether it’s an issue area they care about or something happening in in a in a home or or former place of theirs, they share the plight and also opportunities to engage, right? I think this is a beautiful part of our culture because it helps, you know, But I can, I can watch this in action. I can see I’ve made donations because our coworkers feels an affinity or a passion or, or a sense of connection to a cause. And so, you know, I think that is interesting because I’ve watched it kind of firsthand, right, tony I think that’s super. That’s it kind of reinforces from a non data perspective kind of qualitatively exactly what this data point is showing

[00:20:51.14] spk_0:
interest. But I think, you know, what else, you know, uh, anecdotally I’m a young baby boomer and I’ve never done that. I’ve never given because a coworker gate, I mean I haven’t, haven’t had coworkers for something like 20 years, but back when I did for the short time that I did and I could stand being an employee of someone else. I, I never gave for that reason.

[00:22:47.24] spk_1:
Well, and I think the social media thing is, is I can’t find the data point and I apologize, but I think it’s essentially the same thing. It’s that folks are influenced, not in a bad way, but like folks are inspired is a better way to put it from their communities ultimately. And it’s not church or synagogue or mosque or united way as much or community centers anymore. It’s what they’re seeing on social media, what matters most of their friends and what that actually is kind of segue. Me too is that they’re giving is much more personal for millennials than it was. You know I say our generation I’m right at the cusp of being a millennial but I consider myself at least emotionally outside of it. And so things like organizational status, tax deductibility, organizational legitimacy are much less at the forefront of their decision making. They you know the rise of go fund me where people are giving to people directly the rise of um of of of not having the intermediary of an organization. Um the rise of not carrying the fact that they’re not going to get a tax receipt which is gonna offset a percentage of their donations. Millennials aren’t necessarily looking for that break or something tangible. They want that feeling of making an impact right? There’s a huge feel. It’s it’s why we see the rise of you know be corpse attracting more staff and the why that almost every millennial says when you’re looking for a job impact is a part of that calculus. And so you see those I’m gonna go out and say values of a generation applying themselves or or or or showing their face in giving in a very different way from from me and you and our parents and I think that’s very interesting.

[00:24:09.24] spk_0:
It’s time for a break. Fourth dimension technologies. Their I. T. Solution is I. T. Infra in a box it’s the I. T. Buffet, it’s budget friendly. It’s holistic. You pick what you need and you leave the rest behind the different components that are available. I. T. Assessment, multi factor authentication for security, other security methods, cost analysis of where you’re standing, what you’re spending money on the help desk and there’s more you choose what’s right for your I. T. Budget for your I. T. Situation as it exists. Like they’ll help you fill the gap between where you are and where you want to be. That’s the I. T. Infra in a box. Fourth dimension technologies tony-dot-M.A.-slash-Pursuant D. Just like three D. But they go one dimension deeper. Let’s return to appealing to tomorrow’s major donors. Let’s turn to what nonprofits can do to huh exploit this and using exploitation as in a non pejorative sense. Take advantage of or

[00:24:09.64] spk_1:
C the opportunity I think.

[00:24:15.14] spk_0:
Yeah in the data and then the and then the trend.

[00:24:17.12] spk_1:
Yeah.

[00:24:18.01] spk_0:
And you know I think enormous wealth transfer. So let’s talk about the

[00:26:02.74] spk_1:
really low hanging fruit like the most boring fruit that you could possibly and and and that’s like you know when high net worth individuals give for major donors for major giving. Excuse me as major donors. They don’t see it as I. Samuel l smith is making the donation. It’s me the smith on behalf of my family. The smith family. It’s a family. There’s so much of that family legacy idea and so when organizations are so privileged to get those kinds of donations don’t just look at Sam look at SAm’s wife and look at Sam’s kids and make those connections with the family and that’s for two reasons. One, it’s the right thing to do. Super obvious. But to it’s actually laying the groundwork for, for relationships in the future, share the impact being made, engage the families, the kids. Especially because if you want to get another gift, if you want to, you know, create opportunity from that, it’s going to happen likely either when the donor dies and his or her wife does it or husband, but much more likely their kids continuing that legacy. So engage with them. Like that’s not hard. It’s like, you know, bring them, bring them in, engage them, take them out to lunch instead of just the major donor or the couple or whatever it is. It’s an easy thing to do is encouraging families to come and come around recognizing the families, not just the person and then offering entry points for the kids to um, to engage the organization as volunteers. You know, we talked in the, in the lecture and, and Nathaniel gave a great example about youth councils and, you know, bringing on kind of communities or boards of youth. Often the kind of, yeah, kind

[00:26:08.60] spk_0:
of advisory like

[00:26:09.50] spk_1:
engagement boards I think would be the best way to put it. But yeah,

[00:26:13.03] spk_0:
I’m,

[00:26:15.91] spk_1:
I’m just in our notes, we call them like youth, hold on. I’ll find the exact term we used.

[00:26:22.30] spk_0:
I

[00:26:22.64] spk_1:
think they’re called youth councils,

[00:26:24.24] spk_0:
you’ve counted. But what you would call them for the folks. Youth council,

[00:26:27.60] spk_1:
right?

[00:26:40.94] spk_0:
You want that, you want that perspective in your, in your event planning, certainly in your event planning, but in your fundraising, you know, you may, you may not be thinking of peer to peer well,

[00:26:41.52] spk_1:
and that’s actually my next point

[00:26:43.60] spk_0:
Are in their 30s and 40s, you may not be taking a peer to peer campaigns.

[00:28:54.04] spk_1:
And I have a feeling a big part of there’s a, there’s a symbiosis between that data point on giving from coworkers and peer to peer. So peer to peer kind of had a lot of sex appeal a few years ago, and then people were like, is it that valuable? I’m here to say peer to peer is phenomenally valuable, but not necessarily because people think it is or thought it was. I think a lot of people thought, oh, it’s gonna spike our donation. I’m in it for the long game here. To me, Pierre, Pierre is an entry point to engagement with an entirely new group of donors. I think the numbers in the 80% of people who give through a peer to peer campaign are first time donors to the cause. And, and if you don’t store them effectively, which we can talk about later or on another show or I’m sure you have really qualified folks talking about it, you’re gonna lose that donor to bring them into your giving ecosystem as an organization, but they are an entry point where somebody else is doing the lead generation for you, right? Ultimately that giving about coworkers, I give to every single period of your campaign. One of my staff’s writing in a, you know, um, cycling in an event or running a race or I don’t know whatever it might be. That’s an entry point. That’s an entry point. And it’s an entry point to diversify your donor base to access new donors to get your giving list up and, and we all know in the space, the donor retention is a lot cheaper than donor acquisition. Every data, like there’s absurd amounts of data that show that and peer to peer is a great example and, and it’s how you engage a generation and I’m gonna take it a step further. Millennials like to feel agency, they want to be part of something that goes back to that feeling that personal nature of it. When you get folks engaging with peer to peer, what you’re doing is not just getting money. You’re, you’re, you’re building advocates right? Like the youth council, but much more scalable, ultimately right. You’re getting perspective, you’re building advocates, you’re, you’re finding new ways to get into communities and you’re ultimately empowering social media to do the work for you and why wouldn’t you do that? And I think it doesn’t have to be a big event or a race. It can be, you know, that we can use peer to peer much more creatively to, to think about the long term opportunities, does that make sense? tony I

[00:29:21.34] spk_0:
had a guest, yes, it does have a guest who used the example of a local animal shelter they hosted a dog wedding for and, and you know, again an event to attract younger donors and, and it was phenomenally successful. I know you said it to my

[00:29:44.94] spk_1:
staff, they would all go like all these, it’s just, that’s a lot of them have dogs and you know, you know, it is what it is and it’s, it’s wonderful for them cause a lot of them are having kids, right? tony look at that number kid that 3.6 to 3.1 that someone’s not having Children and so, but that’s a way to encourage an entire demographic, you probably would, wouldn’t get to otherwise. I think that’s brilliant. It’s brilliant.

[00:29:51.44] spk_0:
Her other idea was a bark mitzvah.

[00:29:53.74] spk_1:
I’m

[00:29:57.81] spk_0:
trying

[00:29:59.08] spk_1:
to make a joke with mazel tov like,

[00:30:04.45] spk_0:
like

[00:30:05.12] spk_1:
it’s there, it’s there,

[00:30:19.34] spk_0:
it was all about to share that with her. Um, yeah, very good, very good, very good. Um, yeah, as somebody who thinks that the only good puns are the ones that I think of, but I thought I thought bark mitzvah was very good, yes muzzle top outstanding, very good, very good. Alright, tony I told

[00:30:28.50] spk_1:
you I have now been a dad for two years and so my dad joke. This is just, it’s, it’s coming, it’s rising, you know?

[00:30:40.34] spk_0:
Well you’re still just approaching it because is very good. When the jokes start to be about your genes, you know, then then then they’re then they’re tired. They’re

[00:30:47.42] spk_1:
tired. You’re

[00:30:59.84] spk_0:
just you’re just approaching but but you’re still in the you’re still in the humorous category and not high rolling. You’re not, you haven’t, you haven’t transcended into the eye rolling. Alright.

[00:31:00.18] spk_1:
There’s two more topics I want to touch on briefly before we run out of time.

[00:31:17.24] spk_0:
We have time. Okay. Wait, are these still in the category of what nonprofits can do to, to attract and appeal to and or steward, you mentioned stewardship I want to, you know what be doing do talk

[00:32:23.04] spk_1:
about? I think there’s two factors that we all that. So I I don’t know if this is a do and bring me back onto shore if you need me to. But let’s talk about family foundation and donor advised funds for a second because engaging both of these things is actually critical to capitalizing on the opportunity of of the transfer of wealth. So, you know, for whatever tax reasons, right. A lot of folks might build family foundations or or engage with staff so that they can receive the tax benefits on the event of some kind of liquidation. Whatever it’s selling the company or having a windfall or whatever it might be. But what’s interesting is two things to think about the first one is how are we thinking about that as part of the transfer of wealth? Like what can we do with that? And the second one is, that’s a give now benefit or, you know, benefit other communities. It’s like give now from a tax perspective, give later for the organizations. And so to me, I think laying the groundwork engaging family foundations or high net worth individuals early as that process is starting is going to be super valuable because folks could pass with dispersement quotas very low, at least in Canada. And I think in the States they’re relatively low as well.

[00:32:39.16] spk_0:
Yeah,

[00:33:40.24] spk_1:
5%. So I think Canada just went from 3.5 to 5% in this past budget last week. Actually, well, exactly because their foundations, right. But yeah, so, but the thing is those are, those are like grounds for giving, you know, from a generational wealth because ultimately the kids might be forget about being involved, tony the kids might be actually driving that even when their parents pass on, so the gift has been made, but the, but the, but the beneficiary hasn’t benefited yet. And so it’s this liminal state that if we forget about as organizations and I speak as a board member of six nonprofits or five or whatever the number is, we’re losing an opportunity as part of this transfer of wealth. So laying the groundwork starting to build relationships with both the foundations and the daft or the daft, depending on the structure, getting the kids involved in other ways. Like peer to peer, I think, not forgetting the family foundations and the daft components to generational transfer would be shortsighted.

[00:37:02.03] spk_0:
It’s time for Tony’s take two. I’m returning very shortly To New York City for two weeks. In fact, as you’re listening to this, I’ll be in the city And you know, I lived in the city for 15 years, but I’ve got some trepidation about returning. Um and I don’t think that my situation is any different than yours. You know, returning to old Patterns, old places, it might be an office, might be returning home after having been away through the pandemic. That’s my situation. I haven’t been in New York City since early March 2020. And so things on my mind do I remember how to get around on the subway. I feel like that’s like riding a bicycle. Um I don’t think I’ll get on too many uptown trains when I want to go downtown, but you know, the familiarity, the old alacrity, the smoothness, the comfort, it’s not quite there. I’m gonna have to check check my subway map app more often than I used to where you know, I used to just pop downstairs. Oh yeah, it’s right this way pop pop pop. I know the turn, I know which uh entrance I wanna use. I know exactly where to stand waiting for the train. I don’t have that, that level of comfort anymore. And Covid of course, You know, I did see that. Covid rates are declining in Northeast. But I mean new york city is still a huge city densely populated. So we got some trepidation there. I’m gonna have to be more scrupulous about my masking than uh, than I am here in this little beach town in north Carolina. And then the other part is just, you know, identity. I was a new yorker for 15 years And yes, I, I moved out of New York six years ago. So it’s not, I didn’t move out because of the pandemic. I left several years before, but for two weeks, I don’t know, can I be a new yorker again for two weeks? Is that that allowed? Am I a tourist? I don’t know. I’m, I don’t think I’m an expat new yorker living in north Carolina. I don’t feel like that. No, but am I a tourist returning for two weeks? Interesting. What’s, what’s my identity? How do I fit in former resident? Not, you know, that that’s somewhere higher cash than tourist returning resident, but just for two weeks. So interesting. You know, and I’m sure that you have got lots of these kinds of thoughts going on as you return two old patterns, old places That’s Tony’s take two. We’ve got boo koo, but loads more time for appealing to tomorrow’s major donors with najid Kassem by the way. You’re on five boards, you were dismissed from one of the boards. I’m not at liberty to reveal at this time, but you’ll, they’ll be in touch with you.

[00:37:11.43] spk_1:
Good to know. tony I’ll expect the letter.

[00:37:14.13] spk_0:
Now the donor advised funds and the foundation. Yeah, very good. But when I said, when you know the kids are involved now, um, ultimately, I mean the kids may have already taken over, but ultimately when their baby boomer parents have died, then the kids are gonna be involved, especially in the family

[00:37:38.83] spk_1:
legally required to, to make disbursements. So if you haven’t gotten on the ground game now In 5, 10, 15, 20 years when there are these huge amounts of money, which they constantly have to be giving away, you’re gonna be behind the eight ball and that’s unfortunate position for folks to begin

[00:37:59.33] spk_0:
good. Yeah, no good advice. And that is right in line with what nonprofits can be talking about can be thinking about and and likely acting on. So yes, now you’re, you’re still in that you’re still in the, you’re still in the game.

[00:38:13.82] spk_1:
I’m still, I wanted to end at some point with five weird facts about legacy giving that I found, which I think you would really enjoy. I

[00:38:22.12] spk_0:
probably will. Let’s not, it’s, it’s not the show though. It’s still tony-martignetti non profit radio So hold, hold back with the, with the anarchy and we’ll get, we’ll get to the five points. we still have plenty of

[00:38:27.56] spk_1:
time

[00:38:31.02] spk_0:
alright, the five, five idiosyncrasies maybe of plan giving or legacy giving as you call it.

[00:38:34.79] spk_1:
And I think which is relevant obviously in the transfer of wealth conversation of course. What

[00:38:49.12] spk_0:
about what about more advice about thinking about acting on younger the younger generations, millennials generation, z you mentioned stewardship, what are we talking about? So

[00:38:51.08] spk_1:
I was just, I was just gonna go there and talk about

[00:38:52.72] spk_0:
community.

[00:39:56.92] spk_1:
So, so I think one of the pieces of advice that Nathaniel especially gave is like the post gift engagement, especially in peer to peer. And I thought that was really interesting because, and it’s two kinds of post of stewardship, the stewardship of the donors who give to peer peer campaigns, which is valuable and we talked about expanding the donor base, but I think what she really drummed down on is how important it is to actually engage with the fundraisers, the folks who are actually doing the period, like, you know, who are the, you know, for those of you who don’t know a peer to peer, you have a group of fundraisers who raise money for the cause and donors make donations in support of those fundraisers and the money goes to the organizations, but the fundraisers, they’re kind of like your champions, right? They’re the ones who are casting a wide net who are sharing and promoting, who are engaging their social media’s and I think one thing that we often forget is to thank the fundraisers, we do a good job of thanking the people with the money fine and maybe we don’t do good enough a job but you write a check general, you’re gonna get a thank you. But the fundraisers are actually your access to market their your go to market strategy, so to speak and so

[00:40:03.19] spk_0:
you’re right. They created the campaign.

[00:40:05.66] spk_1:
Absolutely. They did all your work for you

[00:40:15.91] spk_0:
birthday, whatever. Yes. Yeah. Are we are we are you seeing that? Are we bad at thanking the fundraisers? We are we

[00:41:37.01] spk_1:
are um it’s very automated, it’s thanking for signing up more than thank you for what you’ve done. So a lot of like the impact or or community reporting people often forget the fundraisers and there’s you know, we’ve seen that anecdotally, we’ve seen that with our product and I’ve seen that in some of the research as well. And so where you know, Nathaniel gave this great example, I’m trying to remember but she said send a personalized impact report to the things that the fundraisers care about because generally when you’re signing up as a fundraiser for a peer to peer campaign, you give insight into the things you care about the reasons you’re doing. My mom, you know, my grandmother passed away from acts or my you know, my my aunt did this or or someone at my work struggled with that. And so you’re gonna get some insight into what they care about and if you want them to run these things again to do it participate next year or in subsequent years to get more involved as a donor themselves or a volunteer that follow up is so valuable and make and spending the time Doing it for for each of them, even if it’s 10 minutes, you know, make a call, put their name on an impact report, it’s so little in terms of cost or time, but the value of the return and ultimately that feeling of values align, which was, you know, I’ve tried to come through, come up over and over again through the, you know, this conversation about millennials, they’ll feel valued, they’ll feel values aligned and ultimately it’s the right thing to do, but but also it will help you getting them to get engaged in other ways or or

[00:41:56.31] spk_0:
again. Yeah, Alright, very smart, very savvy. I’m disappointed to hear that we’re not being good about the fundraisers. It’s I

[00:42:17.30] spk_1:
think it’s easy because there’s lots of them and it’s hard because we’re not used to it. Right, peer to peer is relatively new, it’s not built into the muscle memory of us as fundraisers and I think that’s yeah, a lot of organizations, especially mid to large ones are actually getting peer to peer officers now. So you know, you’ve got your major grant donor officer or program manager, you got your recurring donor, you got your peer to peer now because the R. O. I. S. Is so strong both from a brand perspective and from the donation perspective. Right.

[00:42:24.33] spk_0:
Very good. Thank you. All right. When you said you had I think you said you had to

[00:43:45.90] spk_1:
I think I think the stewardship one is interesting and it actually comes to you know again it’s that personalization element what what millennials want to hear however you’re engaging them if they’re the kids of high net worth if they’re part of peer to peer campaigns or if they’re just giving in general as part of the transfer they want to see much more intimately or much more directly what’s happening with the money? Right. What are you know the older generation is like how much are you spending on administration? That’s actually a lot less. They don’t care as much and you can see that because of how they’re giving, what they care about is what actually happened to that money. I don’t care if you use 13 cents or 18 cents or 23 cents for administration. How many malaria nets was I able to get from that or you know what value did my gift or my time bring to the cause that I care deeply about and that subtle difference in stewardship is actually quite substantial in how you treat it. So you know it’s not a budget or or or a financial document that you’re sending as part of stewardship it’s a lot around stories around data on impact and and around around making them feel like they were a part of that, which I think is quite different from what we saw in this boomer and other generations. What do you think? tony

[00:43:50.96] spk_0:
Yeah, no, I agree. I think there’s been less attention to that.

[00:43:56.00] spk_1:
It’s

[00:43:56.78] spk_0:
been it’s been growing, but the boomers are probably dying at a faster rate than they can, they can gain the they can gain the benefit of. I’m one of them, I’m happy to be a younger one.

[00:44:32.29] spk_1:
But but I also think it goes back to the values which we’ve sort of been talking about, right, that different reason for giving, right that the reason people millennials take certain jobs or do certain things or engage with certain, you know, community activities or civil society, it is different. And if we don’t steward differently with that, we’re not only missing an opportunity. We’re kind of not meeting folks where they are.

[00:44:34.29] spk_0:
Look, if, you know, if you’re ignoring this, the difference in the generations, you’re, you’re doing so at your peril. You know, you’re, you’re ignoring critical difference is that there’s a difference between your 70 year old donor and your 40 year old donor

[00:44:48.88] spk_1:
and I don’t want your old donor and

[00:44:51.30] spk_0:
You’re 25-30 year old donor

[00:44:53.59] spk_1:
absolutely and I don’t want it to be like we’re just doing this to get more money. Like as much as that’s easy to do. You want to connect like it’s the right thing to

[00:45:14.49] spk_0:
do. Yeah. Including families has always been, especially in planned giving, but it’s, it’s just, it’s just smart. It’s just smart business, um, engagement, which leads leads to more, more, greater impact, whether it’s volunteering or giving or just thinking well of your cause.

[00:45:23.26] spk_1:
You know, you

[00:45:24.25] spk_0:
know, I don’t give to the organization anymore, but they were very good to me when my mom died,

[00:45:30.19] spk_1:
yep.

[00:45:35.29] spk_0:
All right. All right. The Big five now giving, I will, I, I prefer the phrase planned giving so I’ll tolerate, I’ll not accept, but I’ll tolerate your legacy giving moniker.

[00:45:46.49] spk_1:
This kind of, and I’m gonna type

[00:45:49.97] spk_0:
each

[00:46:47.28] spk_1:
of them back to the conversation we’ve had today. So this isn’t out of nowhere. So first data point is 50% of like of, of planned donors give to their organization for more than 20 years before making a planned gift. So when we talk about engaging folks If you’re 45 or 50 right now, you’re part of that gen x or you’re, you know, you’re an elder millennial. If the, if the data point stays strong 20 years, it’s gotta start now, You know, if you want. And that, that’s why this transfer of wealth is super interesting. Number two donors, aged 44 older represent about 75% of all wills and more than 80% of the total value of all charitable requests made. So again, 44 is a young, it’s, you know, it’s not, we’re not talking people in their seventies when people are thinking about their wills, their thinking about the, when their kids are still in single digits often, right? Like, you know, we, my wife and I did our will when she was pregnant. We didn’t have a will before that, but we, you know, we did our, our will our wills. I guess there’s two of them

[00:46:52.80] spk_0:
was donors, 44 and over represents 75% of all existing wills

[00:46:58.73] spk_1:
and more than 80% of the request

[00:47:07.58] spk_0:
And more than 80% of all right. I guess I’d like to see a finer breakdown. Like that’s 44 and over. You know, What’s, what is 60 and over look like

[00:47:10.18] spk_1:
and I don’t have that off my fingertips. But I would bet it’s even it’s the vast majority. I

[00:47:14.95] spk_0:
would bet I

[00:47:33.48] spk_1:
would bet again, Absolutely, absolutely. Number three, 50% of donors age 50 and over with no Children had charitable estate plans, but among similar donors With Children, only 17% had philanthropic plans. That one was actually quite interesting to me.

[00:47:41.08] spk_0:
Yeah.

[00:47:42.58] spk_1:
So

[00:47:43.91] spk_0:
your, your folks with no Children are better plan giving prospects than your folks with

[00:47:49.55] spk_1:
Children and

[00:47:50.57] spk_0:
There’s, there’s a difference of 33%.

[00:47:56.28] spk_1:
Absolutely, yeah. In terms of the number of them that have wills. Right, Which is fascinating.

[00:48:01.27] spk_0:
That’s the population is have a charitable request in there

[00:48:07.50] spk_1:
will be 30

[00:48:14.67] spk_0:
3% if you’re, if you’re 55 and over, No, 50 and over, You’re 33% more likely to do it if you’re 50 and over and have no Children than you are if you’re 50 and over and had at least one child.

[00:48:36.57] spk_1:
Yes, absolutely. And again, why is this relevant? Because in this transfer of wealth, more and more people are inheriting money who don’t plan to have kids. Right. And that’s super interesting and incredibly relevant. Um,

[00:48:38.77] spk_0:
You know what, that’s even, it becomes more interesting even on another level, because yeah younger folks are less likely to have kids from the current 55 year

[00:48:48.91] spk_1:
olds. So

[00:48:54.57] spk_0:
assuming human nature isn’t, isn’t changing then that the Delta is gonna change between between the population, that doesn’t have Children in the population. That does, because the population that doesn’t have Children is going to grow up.

[00:49:16.17] spk_1:
And you look at that first data point where most people are gonna make requests to folks that they’ve engaged with for 20 plus years. that’s again relevant because more people are not having kids. So you got to engage them earlier. Because if you do the likelihood of you getting a request is, is going to be like you said, the Delta is going to be higher and higher. Right? Very

[00:49:28.23] spk_0:
interesting. And

[00:49:52.27] spk_1:
ultimately Planned gifts from single, never married donors are actually 13% larger than from married donors. So it’s interesting is, again, how do you focus this? This is, this is part of the lecture he gave on like how do you focus your time? Of course, you have unlimited resources. You focus on everybody. But thinking about folks who haven’t been married, um, or are no longer married and without kids, you’re gonna get bigger donations. Right? And, and that’s super interesting. Especially in the context of people not having kids. A lot of this transfer is inter mediated by that,

[00:50:07.06] spk_0:
that those have always been your best planned gift prospects, folks who are unmarried and no

[00:50:11.65] spk_1:
Children.

[00:50:23.46] spk_0:
Um, not to not to exclude others from your program. If you have the, if you have the luxury of knowing who has Children and who never married and a lot of that, you can just find out from, uh,

[00:50:26.19] spk_1:
social media.

[00:51:04.96] spk_0:
Well, yeah, that’s true. Um, then then those are your, those are your, you’re ultimately best prospects. And thank you for using the word Penultimate correctly. I appreciate that so many things. So many people think that penultimate is is the better one comes after the ultimate because its penultimate. So she correctly, thank you for using Penultimate, it’s among my favorite words along with, but the ultimate, it’s the

[00:51:11.86] spk_1:
Ultimate, the Bark Mitzvah. Ultimately Pet owners are 70% more likely to give request than non pet owners.

[00:51:15.06] spk_0:
Pet owners.

[00:51:33.86] spk_1:
So free will, which is a will’s website in the US. It like helps folks create their wills. Did some really interesting data around the charitable giving of pet owners and folks who have pet owners are much more likely to make requests, 70% more likely than non pet owners. So I have no idea how to use that piece of data, but it’s so obscure and so interesting that I included it as my factoid and I’m sharing with you

[00:51:46.06] spk_0:
for folks who are in a, in an animal oriented non profit you know, they know

[00:51:48.68] spk_1:
that a lot

[00:51:49.97] spk_0:
of pet owners are very concerned about the life of their pets after their own deaths.

[00:51:55.36] spk_1:
So

[00:51:56.60] spk_0:
they’ll make, they’ll often make

[00:51:58.39] spk_1:
gifts for

[00:51:59.55] spk_0:
the care of their

[00:52:29.65] spk_1:
pets. Interesting. I, I think what’s interesting is going back to millennials and the demographic data that we’ve seen as most folks, you know, a lot of people who don’t choose to have Children choose to get a pet. It’s like a pretty common, you know, trend, I think. And so, you know, that’s interesting because there they still have a lot of love and they’ve made a choice which is so personal and they want to continue a legacy, Not just for their pets, for what you said, but rather just in general. And so they see their way to, to continue. They don’t have Children. So their legacy is gonna live through their gifts. And I think that’s, that’s, again, speaking to the 3.6 to 3.1 number of people in the household and that number continuing to, to change.

[00:52:49.05] spk_0:
Thank you very much.

[00:52:51.52] spk_1:
Let’s

[00:52:59.35] spk_0:
let’s take care of a couple of things when it first, don’t you shout out to Nathaniel Fung, since you mentioned a few times, So

[00:53:24.35] spk_1:
was was my co presenter on this. Um I got to give a lot of the nerdy theory that I shared with you all today, but Nathaniel did a phenomenal job of sharing the case studies that she’s done. She spent a lot of years, decades I think, working in health foundations and health giving and she just brought incredible examples of youth councils and examples of campaigns and how they started them. And so it was, it was an absolute treat to, to speak alongside her.

[00:53:32.65] spk_0:
Nathaniel is director of philanthropy, where at

[00:53:32.82] spk_1:
the BC Women’s Foundation

[00:53:34.75] spk_0:
Women’s hospital

[00:53:36.48] spk_1:
british Columbia, women, women’s hospital, where my son was born.

[00:53:41.35] spk_0:
And Kayla, you give it a shot for Kayla,

[00:54:30.04] spk_1:
I mean, always happy to, to to serve such an incredible institution um for those of you who don’t know, Kayla is, is fundraising um intelligence and donor management tools, built, you know, with the most powerful, exciting technology. But built by fundraisers myself, being just one of many and ultimately our goal is to help folks, you know, have a great um donor management experience, to help increase the predictability and to help nonprofits grow. They’re giving it’s a Crm, it’s an intelligence tool. It’s got beautiful and amazing forms you can pick and choose if you want crm, you want forms, you want intelligence. But ultimately it’s a it’s a technology company with the sector at its at its core and I encourage everyone to to always take a look at kayla k e l a dot com.

[00:54:37.34] spk_0:
Dot com, awesome dot com. Very good. Look

[00:54:38.81] spk_1:
at

[00:54:43.18] spk_0:
dot com. It definitely rhymes what? Almost com

[00:54:49.84] spk_1:
Alright.

[00:54:52.84] spk_0:
And he’s the ceo and founder, thank you very much for sharing your ideas.

[00:54:55.18] spk_1:
tony always a pleasure and hope to see you. Hopefully not two years from now, maybe before that.

[00:55:00.40] spk_0:
No, thank you. Well, will you be in you think you’ll be in Denver if it’s actually live?

[00:55:05.47] spk_1:
Yes, yes I will. Next.

[00:55:06.74] spk_0:
NTC 23. NTC I believe I’ll be there too. All right,

[00:55:10.81] spk_1:
wonderful. Thanks. tony

[00:56:29.54] spk_0:
my pleasure and thank you listeners for being with Non profit radio coverage of 22 NTC. Thanks so much. Next week, It’s your RFP process as our 2022 non profit technology conference coverage continues. If you missed any part of this week’s show? I beseech you find it at tony martignetti dot com. We’re sponsored by turn to communications pr and content for nonprofits. Your story is their mission turn hyphen two dot c o And by 4th dimension technologies I T infra in a box, the affordable tech solution for nonprofits, tony-dot-M.A.-slash-Pursuant four D just like three D. But they go one dimension deeper. Our creative producer is Claire Meyerhoff. The shows social media is by Susan Chavez. Marc Silverman is our web guy and this music is by scott Stein. Thank you for that. Affirmation scotty Be with Me next week for non profit radio Big non profit ideas for the other 95 go out and be great.

Nonprofit Radio for May 22, 2020: Easy AI & Impact Storytelling

I love our sponsors!

WegnerCPAs. Guiding you. Beyond the numbers.

Cougar Mountain Software: Denali Fund is their complete accounting solution, made for nonprofits. Claim your free 60-day trial.

Turn Two Communications: PR and content for nonprofits. Your story is our mission.

Get Nonprofit Radio insider alerts!

Listen Live or Archive:

My Guests:

Nejeed Kassam: Easy AI
Artificial Intelligence is an opportunity for your career, not a threat to your job. Nejeed Kassam explains how to leverage your skills in a new landscape and describes some of the intelligent tools available for you to work with. He’s CEO of Keela. (Part of our 20NTC coverage)

 

Tim Sarrantonio: Impact Storytelling
How can technology help you share your impact with the right people at the right time? How do you distill your big story down to a small, comprehensible, individual story? Tim Sarrantonio is with Neon One. (Also part of our 20NTC coverage)

 

 

Top Trends. Sound Advice. Lively Conversation.

Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.

Get Nonprofit Radio insider alerts!

Sponsored by:

Cougar Mountain Software logo
View Full Transcript
Transcript for 490_tony_martignetti_nonprofit_radio_20200522.mp3

Processed on: 2020-05-22T22:29:33.047Z
S3 bucket containing transcription results: transcript.results
Link to bucket: s3.console.aws.amazon.com/s3/buckets/transcript.results
Path to JSON: 2020…05…490_tony_martignetti_nonprofit_radio_20200522.mp3.89859291.json
Path to text: transcripts/2020/05/490_tony_martignetti_nonprofit_radio_20200522.txt

[00:02:26.44] spk_0:
on Welcome to tony-martignetti non profit radio big non profit ideas for the other 95% on your aptly named host. This marks a month of a dizzy production with audacity and zoom. I’m rather proud of myself. Oh, I’m glad you’re with me. I’d be thrown into Abdur mission if you made me numb with the idea that you missed today’s show. Easy A. I Artificial intelligence is an opportunity for your career, not a threat to your job. Najeeb Qassem explains how to leverage your skills in a new landscape and describe some of the intelligent tools available for you to work with. He’s CEO of Kayla. This is part of our 20 NTC coverage and impact storytelling. How can technology help you share your impact with the right people at the right time? How do you distill your big story down to a small, comprehensible individual story? Tim San Antonio is with neon one that’s also part of our 20 and TC coverage on tony Steak, too. Draw another breath were sponsored by wegner-C.P.As guiding you beyond the numbers wegner-C.P.As dot com by Cougar Mountain Software Denali Fund. Is there complete accounting solution made for nonprofits tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial and by turned to communications, PR and content for nonprofits, your story is their mission. Turn hyphen. Two dot ceo. Here is Easy a I Hello and welcome to tony-martignetti non profit radio coverage of 20 NTC. That’s a 2020 non profit technology conference. The conference was canceled, but we’re pursuing it virtually. Yes, they are sponsored at NTC by Cougar Mountain Software Denali Fund. Is there complete accounting solution made for non profits? Tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial? My guest now of our second interview of 20 NTC is Najeeb Qassem. He is CEO at tequila. Uh, Majeed. Welcome.

[00:02:30.64] spk_1:
Thank you. It’s a real pleasure to be here, tony. Pleasure

[00:02:33.14] spk_0:
to have you as well, and I

[00:02:54.21] spk_1:
want to correct you. But one thing and TC may have canceled, but the spirit of the conference has not been. There are events popping up all across the continent. Webinars recordings. It’s been I was texting with Amy last night, and I think despite the heartbreak that it’s been, there’s so much community and grassroots support of the folks looking to build capacity and continue their learning, and it’s been heartbreaking, but yet inspiring at the same time.

[00:03:02.91] spk_0:
Yeah, well, you jumped into the void, right? Didn’t Didn’t you start put up a page or pages with, uh, virtual webinars that people were gonna be that we’re planning?

[00:03:27.71] spk_1:
Yes, sir. Actually, key allies hosting Ah, three day conference called Plugged in. Um, nope. You’re all needed. And Ah, and ah, it’s 99 sessions on different sort of some of the many of the topics. A lot of the speakers from from the intense conference I they’re gonna be speaking on everything from using tech in your social media toe A I and fundraising we’ve got I think five of aunt intends 12 board members are actually speaking. So we’ve had an incredible amount of support from amazing women and men across the U. S. And in Canada to bring people together.

[00:03:53.54] spk_0:
Now, when you’re doing this because I’m not sure when this interview you and I are doing right now is gonna air it, maybe after what you’re planning. So

[00:04:01.61] spk_1:
it starts today of all things.

[00:04:03.19] spk_0:
Okay, You’re definitely It’s not gonna not a

[00:04:06.01] spk_1:
big, but it’ll all be recorded as well as if you go to kill a dot com website. I’m sure you’ll be able to find it.

[00:04:11.25] spk_0:
OK. K E l a dot com. Yes, sir. Okay. Okay. Cool. Why is there a tennis racket hanging on your wall? Significance there. So

[00:04:40.04] spk_1:
it’s funny. It’s wow. Firstly, I had I have a love affair with tennis. I always tell my wife you’re my wife, but tennis is might miss stress. I’ve been playing since the age of three, which is also the time that I’ve been involved in the nonprofit sector. So by two earliest memories are volunteering and hitting a tennis ball. You

[00:04:40.24] spk_0:
were volunteering at age three.

[00:05:16.84] spk_1:
My mom and dad fled East Africa in the late sixties, early seventies and, uh, they had a rough go growing up and they’re 10. My dad got his first job at 11 to support a bunch of people. My mom had to get scholarships, but they were so supported by civil society and the nonprofit sector. I was born in Canada with, you know, what is the perfect life and so very early my parents taught me and reminded me how important it was to be involved in civil society to build nonprofits, to partake in my community. And so, you know, how do you tell a three year old that you’re not gonna donate to the cause? He’s He’s asking money he’s asking money for And so my mom and that it has refused, right? But I think more. They taught me about how important our sector is and how valuable it is. And so for 30 something years now, I’ve been playing in and around the nonprofit sector, and it’s it’s been a passion of.

[00:05:39.03] spk_0:
I should have had Children just so I could bring them along on solicitations. Its strike do.

[00:05:43.19] spk_1:
It’s true. I

[00:05:55.91] spk_0:
do plan giving, consulting plan, giving fundraising? Yes. If I had a three year old in my lap, I’m now. Could they have been impossible? It’s impossible. It’s better than a therapy dog. I don’t have Children. So I joke about, uh, well, my wife. I love Children. I love chilling. I love all Children, Children of all persuasions and and genders I love all Children know nothing about. Okay,

[00:06:09.51] spk_1:
well, you know, I think we’re building all of this for the next generation to write, to make every generation a little bit better and help this generation a lot. A lot, A lot as well. So I forgot to ask you how you holding up in all this craziness

[00:06:31.15] spk_0:
when I was gonna ask you Thank you for preempting. Yes, I’m finding in North Carolina, um, safe and well, and I have the ocean across the street, so I can not.

[00:06:36.54] spk_1:
The worst thing

[00:06:37.54] spk_0:
I can walk on the beach is alone on bits. Find where you and how are you?

[00:06:55.34] spk_1:
I’m in Vancouver, BC, and I’ve got the ocean about five minutes away, so I’m blast. My wife is nine months pregnant, so she’s due next week. Um, and so it’s a funny time to be bringing a baby into the world. But they say the 1st 100 days is brutal anyway, so I’m gonna be home, which is a blessing in disguise.

[00:07:03.12] spk_0:
Congratulations. We’re recording on March 24th. Are you expecting by the end of this month,

[00:07:09.49] spk_1:
Probably early April. I mean, who knows? Now it’s anything that’s two weeks, but it will be exciting. It’ll be

[00:07:51.51] spk_0:
right. Let’s talk about artificial intelligence. Your webinar topic, uh, was well sorry. Your workshop topic was on the topic we’re discussing remains easy. Artificial intelligence, simple tools toe tools to elevate your non profit impact. Let’s just start with a basic understanding. What? What what kinds of things were talking about with respect? Artificial intelligence? That’s a wide I was a phrase that could captures everything from manufacturing to big data. What are we talking about?

[00:08:23.11] spk_1:
So I think we’re more on that big data spectrum or just the data in general spectrum. So, you know, I’m actually giving the talk at Oculus plugged in in about two hours, so I should hopefully be able to answer this question. Well, you know, we’re talking mainly about machine learning driven, artificial intelligence that’s really part of software. And that’s what I wanted to talk about. How there’s tons of ways that organization, small and big anywhere in the world, can adopt tools some out of the box, some custom built that helped them gain insights, understand, get predictions for their organization on programming, on fundraising, on bullets, your management, whatever it might be on how that’s not some scary, um, mystical kind of thing. It’s a very tangible riel thing that isn’t all that difficult for us to adopt. Even if you’re a tech light, I like myself.

[00:09:21.08] spk_0:
It’s time for a break. Wegner-C.P.As. We received RP PP funding. Now what? That’s their latest recorded webinar. What about loan forgiveness? How do you get the max forgiven? Remember, it’s merely forgiveness, not absolution. You go toe wegner-C.P.As dot com, Click Resource is and recorded events. Now back to Easy A I with Najeeb Qassem. Okay, it’s not not easy to adopt and, uh, nineties to adopt and to adapt to also bringing into your daily routine.

[00:10:00.54] spk_1:
So, you know, I think it once you make the commitment to make the change, it becomes it’s It’s one of those things. I’m not sure how you lived without especially, you know, And I think so. It is making a change, but not a revolution. It’s about, you know, our thesis and the pieces of the conversation that I was gonna have an NTC was It doesn’t have to up and how you work. It’s not gonna fire people. It’s not going to fundamentally change organization. It’s just gonna make it a little bit easier and a little bit quicker to do some of your work. And so I think part of my responsibility at at in that in that conversation in the webinar I’ll be giving was to say, Don’t freak out of a the A I It doesn’t have to be super expensive. It doesn’t even have to be complicated. But it’s something you’ve got to go out there and be committed to learning about so that you can build capacity at your non.

[00:10:19.80] spk_0:
Okay, Well, instead of your saying it there, you’re gonna say it here before you say it again in two hours. So? So you didn’t put the jacket on for non profit radio? The jacket is on for plugged in, right?

[00:10:29.18] spk_1:
You know, I put the jacket on no matter what. Definitely for you, tony.

[00:10:37.22] spk_0:
Look, now look at me. I’m in a T shirt. Come on. Monday. But I’m on the beach. I’m but I’m

[00:10:37.94] spk_1:
a recovering corporate lawyer. This is like,

[00:10:40.83] spk_0:
all right. And you recovered a lot more recently that I did. I recovered General Liability melt medical malpractice defense attorney. But that was many years ago. 1990 1994. So you have. When you get further into your recovery, you’ll address you’ll just like this.

[00:10:55.84] spk_1:
It I’ll just sort of go from that high a lot of time. That’s all

[00:11:09.74] spk_0:
right. It’s incremental. It’s in command. Trust me. Yes, 10 years from now, you’ll stop shaving your wear T shirts every day. Im you 10 years Dennard.

[00:12:31.24] spk_1:
Yeah, Yeah. All right. So I think I think the first thing I want to talk about is a little bit about demystifying. What is a I and a at least a I that I’m talking about? Yeah, that I’m talking about is not the robot on TV that takes over humanity. It’s not a piece of technology that can think for itself that can make decisions for itself that can operate. And sometimes I think the perception is artificial intelligence is like I said, this big scary thing The thing I’m talking about is the thing that tells you what song to listen to on Spotify or what products to recommend for you on Amazon. Simply put, it’s it’s taking huge amounts of data and teaching it about ah, developer and engineer. Ah, data scientists will teach it something. It’s like writing an algorithm, right? It’s It’s the same thing we used to have. But instead of just writing the algorithm, if this then that right, it’s it also teaches them how to learn better. Because we know that the more data we have when operated in the right, you know, by the right people. When built properly, they can actually make decision making and better and better. So the a I that we’re talking about the eye that’s built in the Killah and built into tons of other tools sales tools, Amazon, whatever it might be, is simply saying to This is this piece of software that says When David gets in, I’m gonna get smarter and smarter, or it’s gonna get smart and smarter to make that decision or that recommendation or whatever it’s coded to do. It’s a very simple, not simple to build that simple task.

[00:12:52.60] spk_0:
Okay, let’s dive in. So can we start with, say, a fundraising application? Absolutely. Well, what? What do you have to offer there? What?

[00:12:57.17] spk_1:
So So And I don’t want to talk about kilo here because

[00:12:59.76] spk_0:
I know. And I don’t mean not

[00:13:00.96] spk_1:
No, no, no. Of course. But, you know,

[00:13:02.83] spk_0:
agnostic. What? What could we do with our r c R M database?

[00:13:48.78] spk_1:
Absolutely. So So let’s pick something like when a donor is gonna give. Okay? Like you know your your plan. Gift giver. You know, you probably know, you know, the organization to work with probably have years or even decades worth of data, right? They have it. It might be in a spreadsheet. It might be in a CIA ram. It might be, you know, like me on Post it notes. But it’s there. And so that data is, is the It’s the key to making these decisions. So if you know that Tony’s get probably gonna give on giving Tuesday and on December 30th because he’s got tax money, he wants to write off over time. Right now, that’s you. Now you add tens or hundreds or thousands or tens of thousands of donation records for you and for all the other people. What the’s tools could do is start to see patterns and the smart, the A I The machine learning of it is it sees the patterns, and as it gets more data, it the recognition of the pattern gets smarter. Does that Does that make sense?

[00:14:12.87] spk_0:
Yeah. All right,

[00:14:45.04] spk_1:
so So now I know if I run this through the you know, in my crn if I’ve got this tool later, don or whatever it is that tony is gonna give in these these times and the on the predictions over time over the years over the multiple donors you have are going to get better and better and smarter and smarter and ultimately, more accurate. Now you cannot replace the intuition of a fundraiser. The personal relationships A I tools and the fundraising space are not trying to do that. What they’re trying to do is give you tony a tool to help your work better.

[00:15:09.48] spk_0:
Okay. All right. So we need we need a decent amount of data. You know, obviously, the larger the sample, the smart area smarter it is, and the more you could pull out of it, Right? Sorry. All right. So, um okay, so we could predict, um, let’s say bringing into my arena because I’m shellfish. I’m the host planned giving. So I mean, I know from doing this since 1997 that the likelihood that someone is going to be make make a planned gift is based on their They’re giving two factors there giving history, consistency, loyalty, like these are people who now, of course, there are exceptions. But

[00:15:35.24] spk_1:
of course, of course. And so that’s what I can’t can’t override, right? You’re 14 right? I mean, sure, they can do it. Agree. But the exceptions or what? Why we need you. This is why you’re not out of a job. At least not yet, right? You know, But but But you’re right. Those two factors, or

[00:16:20.50] spk_0:
west, the loyalty of giving. So these are people who have maybe given 25 gifts in 20 years, 18 years or something. 30 givings, 25 years, lots of loyalty, regardless of the gift size and roughly age 55 to 60 over. Yes, some people make planned gifts when they’re 30 something. But again, we’re generalizing. How is ah? So how is artificial intelligence going to help me with that experience based conclusion?

[00:16:21.51] spk_1:
So you know what? It might do it And I’m just spitballing here, but you might have a tool that’s built that says that’s able to recognize those factors. And then at a tag or a badge to this ex donor, right? My mom who says, you know, she has the preconditions based on the data we have based on all of your donors, Not just you, all of your donors. These air the patterns. We see these are the preconditions that the developers have sort of said, You know, this is likely. Like you said, history and age and a few other things, and they may run these models is what’s really and then they can say this person is a high likelihood of medium likelihood of low likely. For example, it can spit out a prediction just like Spotify says, If you like Pink Floyd, it might suggest the Zeppelins right. That’s that. It’s this. It’s literally the same logic. It’s It’s a predictions. Okay? An algorithm.

[00:17:28.02] spk_0:
I just thought of a way it might actually work alongside. What I just described is, let’s say you’re you know, it’s a statewide organization. It would find the people you tell me if it could probably find the locations. Maybe the county’s sure have a You have a density of planned giving donors or play giving prospects based on who the donors are. But you never realised. You don’t realize there’s a there’s a There’s a greater likelihood for Johnson County to be a plan gift donor than for Smith County,

[00:18:50.74] spk_1:
for sure, and I think wanted great things. You know we talk about artificial intelligence as this siloed thing, but it’s actually not. It’s part of any a data or an intelligence strategy in a software or as an organization. It’s not one you know. Software can see stuff that we can’t not just because of the A I because it’s like there’s so much data. There’s only so many records that you conflict there or remember or into it like there’s there’s a whole other ah, bigger right. The reason it can do calculations, fasters. It’s not that it’s smarter than me. It’s just it’s got more processing power than Ideo, and it’s probably smarter than me. But you know, what I’m saying is, and so I think you, you know, you can add the benefit of these things and a good developer, well, actually work with the sector in this case and understand the different preconditions so they might look at location they might look at, You know, the primary things might be age and frequency, but there might be a whole host of other things that determine maybe the stock market, maybe not even example right now. But, you know, maybe the location, maybe the weather who knows. But these factors are then tested on a sample in the development process. What they do is they take the data set in. They carve out a sample, right, like a little bit of it, and they run their models to see if the machine will predict the same things. That the sort of the pure algorithm like, if then kind of stuff.

[00:19:33.87] spk_0:
Can we expect if we’re going to the artificial intelligence marketplace to find tools that are already exists? And then we cast we like it’s on a plug in for salesforce or razor’s Edge or something, while majors that you may not allow plugs, but Salesforce would resident probably would not, Um, is something like that is, This is not all custom development, right?

[00:19:39.80] spk_1:
No. And that’s really important to note. There are tons of amazing innovators and thinkers and technologists and dedicated, passionate people in the nonprofit sector who are building the stock times. A few on I get to work with a bunch of every day. So here’s where I will say Kayla is a C. R m. We focus on small to medium sized nonprofits, sort of sub 10 year and it’s built right into the tech. So it’s a C R M. But it’s got all this stuff already layered in. There are other tools, like gravity and I wave and other tools a couple of other organizations that lets you plug it into your your sales force or your or your whatever C. R m. And so and they’ve gone out and they’ve analyzed just like we have, you know, and built the factors and work with the sectors and built the technology. So you literally plug in your day that it’s just fresco

[00:20:29.04] spk_0:
that was very gracious of you to shout out gravity and I wave

[00:20:32.45] spk_1:
No, no, it’s, you know, we’re building something and innovating for the sector together, and I want to make sure that we’re doing what’s best for the sector. And it’s not often I believe it’s kilobit. Often it’s not.

[00:20:44.34] spk_0:
What else besides fundraising could give it? Give us another

[00:21:05.94] spk_1:
that I want to use a really, really out of a non one that’s got nothing to Akila or I wave or sale sports or anything. I want to talk about suicide prevention. Okay, so there’s an organization in the U. S. That’s that. That worked with data scientists to analyze 65 million text messages across which is heartbreaking by the way to think about the 65 million text messages have been sent in around that, I think it’s called the Crisis text line. The crisis.

[00:21:14.58] spk_0:
10 of them. Yeah, they were there, founded by the founder of Do Something.

[00:21:19.70] spk_1:
Maybe maybe? Yeah.

[00:21:48.41] spk_0:
Forget. Oh, my. I’m embarrassed. I forget her name. You know, the I know are your finger is the current CEO of Do Something but Crisis text line. Yeah, they’re they’re data intensive. Yeah, kids. Sorry, young people Azaz do something became and is now well known in data science and Lewis for people like, you know, like, 16 to 25 or something like that. Or maybe 11 2 25 like that. Yeah, yeah, I know. Crisis took Nancy. Nancy. I forget Nancy. Loveland e. I think Nancy Bubbling. We’re talking about the crisis text line.

[00:23:37.24] spk_1:
So crisis text line analysed 65 million text messages on what they were it. So one thing that I learned is that them every minute counts. When you’re talking about suicide, right, the more the quicker you get to the young woman of the young man who struggling that sent the text, the more likely you’re able to help them in time, right? And so what they did is they, You know, the example that I was taught was there’s to exempt to text messages. One. That’s, I don’t know if I could go on. I just want to drive my, um, car off a cliff And the other one is my friend committed suicide. I don’t know how I’m going to get by now. The urgency of those two things is very clear, right? And so, using machine learning, they were able to rank high priority and low priority cases on the high priority cases where they were able. I think there’s something like 50%. They were able to to read out the lower priority ones and get to the high priority ones really quickly. And so something like 90% 90 plus percent of the texts that are high priority as determined by this machine learning algorithm, and that within five minutes they could get to them. They took 65 million text messages, analyze them, built the model that got smarter, that was able to use. Think it’s called natural language processing To say this is high priority. This is lower priority. And because of that, they’re able to save lives. And that’s a really cool example of how our sectors using I Does that make sense?

[00:23:42.96] spk_0:
Yeah, of course. Yeah, uh, again, big data. Um,

[00:24:05.64] spk_1:
yeah, that one was custom built. A lot of other ones don’t have to be right. That one was cost. Okay. Yeah. Um, one of my engineers actually worked on a data science project in his master’s degree where it was using. And I don’t exactly know much about this one using artificial intelligence and machine learning to help people with prosthetics and getting the nerve movements right, because it was tons of data that they were able to crunch. To say, this is supposed to do this. That’s posted batter. You know, he’s 10 times smarter than I am. But the’s air application, some of them are custom like those and others air out of the box like some of the fundraising ones or chat bots. A really big example. Non.

[00:24:26.71] spk_0:
Oh, they are so check box for an example of

[00:24:42.64] spk_1:
what you do is you teach they can be. I don’t know if everybody you know you can Great chatbots. And some of them you can just, you know, kind of sign up for and you give up 50 questions or 50 answers. Right? Then people chat in, and as people talk to the bought, it gets smarter and smarter and more able to recognize which crushing it is an answer appropriately, or that it doesn’t know and categorize them and even suggest what questions you should be answering. That’s an example of artificial intelligence. Okay, okay. And not crazy. Not scary. Not take over the world end humanity. Kind of a I just simple. Yeah, you’ve

[00:25:14.44] spk_0:
reassured us. Oh, yeah. Okay. Those of those who were words worried in the beginning, um, you want your wonder bullets in your description says, uh, talk about how to leverage your skill set new landscape using working side by side with We’re working with artificial intelligence. That’s not fluid. Like it’s another employee working with it yourself. Well,

[00:25:30.52] spk_1:
you know, So I had property.

[00:25:32.58] spk_0:
Well, just know what skill sets are are advantageous.

[00:26:19.38] spk_1:
You know, I’m in the decades I’ve spent in and around the sector. One thing that I’ve learned is the ingenuity and the commitment of our sector is maybe the biggest and most important resource. And I think the commitment and ingenuity to learn and to continue to grow and drop these tools into our work processes is the most important skill, you know. And sometimes myself included, we’re a little bit rigid, and how we think we’re like this is how we’ve done it for 20 years. Why would I change it? But technology is is whether we like it or not a great disrupter. And this tech is not a fat. It’s not going anywhere. So we need Teoh. It’s not. It’s not difficult to learn, but it it does involve us taking a leap of faith or or getting at least out of our discomfort zones or rather, our comfort zones into our discomfort zones and saying this could be part of my work. The second thing is thinking structurally thinking about this as an opportunity rather than a threat, right? And I think that, you know, I’m disappointed to a degree in how our sector has reacted because this tech has been around its not like its 14 months old,

[00:26:54.98] spk_0:
Ondas you said earlier. You know, we’re already taking advantage of it through Amazon products, Absolutely. On Spotify Suggestions are easily see. This is an opportunity, not a threat. Um, but also

[00:26:55.61] spk_1:
like the big one, the big guys air using it hard. Just Rocchi’s universities use it for their endowments. They use this, the little guys, the medium organizations. Now that there’s out of the box solutions and other opportunities, you know, that’s great. Like, let’s let’s embrace them. And let’s have the courage to embrace

[00:27:29.74] spk_0:
them. All right, we’re gonna leave it there, and that’s that’s a perfect way because our audience is small and mid sized nonprofits, 13,000 weekly listeners so wonderful They’re there, right in your sweet spot as well. Thank you very much. All right. Tony Judaism CEO of tequila Kiva dot com Thank you again.

[00:27:31.14] spk_1:
Thanks. Don’t appreciate it.

[00:30:08.47] spk_0:
And thank you for being with tony-martignetti non profit radio coverage of 20 and T. C. We need to take a break. Cougar Mountain software. Their accounting product Denali is built for non profits from the ground up so that you get an application that supports the way you work that has the features you need and the exemplary support that understands you. They have a free 60 day trial on the listener landing page at tony-dot-M.A.-slash-Pursuant. Now time for Tony’s Take Jew Draw another breath. No, the ice age is not coming. You just need to take care of yourself. It’s essential. Things are still screwed up badly, and it takes a toll on you. It may feel like it’s more of a routine. Now it is. In fact, it is more of a routine now. But things are still screwed up, and it’s still impinges on the way the way we work and it and it impacts our minds badly. So please put yourself first at some time each day. Maybe it’s total relaxation. Maybe it’s a vigorous workout. I have been saying pure relaxation, which I do, but maybe that’s not it for you on, By the way, I do work out to I’m not a sloth. I’m not even sure what a sloth is. But I’m not a slug, No, but a slug. I’m not sure what a slug is is, um, you know, I don’t crawl around. Um uh, you know what is? Well, I’m not one of those, um Yeah. No, I’m not. That Whatever it is that takes your mind off, work off disease off everything that’s going on around you around, all of us. What is that? Puts you at peace. Find it? You know what it is, you know, think about it. Just got to make time to do it. You know what it is that puts you in peace? Do it. Take care of yourself. Do it each day. You deserve it. You need it. Please. That is Tony’s. Take two. Now it’s time for impact storytelling. Welcome to tony-martignetti non profit radio coverage of 20 NTC. The 2020 non profit Technology Conference. The conference had to be canceled in Baltimore, but we are persevering by Zoom virtually. We’re sponsored at 20 NTC by Cougar Mountain Software Denali Fund. Is there complete accounting solution made for non profits? Tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial. My guest kicking off Day two of our coverage is Tim San Antonio. He’s director of strategic partnerships at Neon One. Tim, welcome to the show.

[00:30:18.63] spk_2:
Hey, thanks for having me. Thanks.

[00:30:20.35] spk_0:
Thank you. I’m glad we could work this out virtually. And you’re well and safe in the Schenectady area upstate New York. I’m glad.

[00:30:27.75] spk_2:
Yes, yes. And I’m happy that you’re also doing well. Uh, you know, I am finding it. It’s a trying time for everybody, but I’m also inspired by the creativity that I’m seeing as well.

[00:30:56.45] spk_0:
There’s a lot, especially around NTC and and the community commitment to do these virtually whether it’s non profit radio are. Yesterday there was, ah, conference that Ah company called Kilo put together our NTC subset Virtual conference. Kilo did that plugged, and I think they called it. There’s been a lot of community support. We’re resilient. It’s a resilient. It’s a resilient, committed community.

[00:31:27.44] spk_2:
Well, and actually, that’s one of the things that that we kind of kicked into. High gear. Neon one is one of the sponsors of the fundraising effectiveness project. Okay, And so that’s Ah, that’s from it was an outgrowth of the Association of Fundraising Professionals, Anderman Institute, in terms of data analysis, and we actually looked back in terms of like what happened in the last crisis, 7 4000 and eight. And we actually found this is a data set that draws from from neon serum, blue meringue donor perfect some other data providers. So it’s very accurate, especially for, you know, small the midsized organizations.

[00:31:38.32] spk_0:
That’s our audience here

[00:32:27.04] spk_2:
and so, so great. This is this is gonna be relevant because that’s gonna impact us for months, right? Even though we’re talking right now in the midst of the storm, this is not going to go away anytime soon. And what happened in 7 4000 and eight, with the study of about 2400 organizations, is that even when an economic downturn really started to kick in the gear, you know, GDP was dropping and things of that nature donation revenue relatively stayed flat. It didn’t go down that much. Um, and actually small to mid size donations kicked up in the beginning, actually. So? So there is historical precedence. It’s not apples to apples situation, especially with with kind of the social distancing elements here. But, um, if we go back, historically, there is data that shows that we’re resilient. It’s not just kind of like hope is, you know, hope is not a strategy, right? So So you

[00:32:34.58] spk_0:
have. And how about after the, uh what do you have data for what happened after the great recession was over 9 4010

[00:33:03.44] spk_2:
Yeah, things have consistently year over year, especially when you start to look at giving institute data alongside of it, which we help supply for think individual giving. But if you look at foundation data, even corporate social responsibility, things go up. Things have historically been going up. The issues are that donor retention is going down. That’s that’s the problem that the larger pie is going up. There’s more money being put into the sector, but individual donor retention has hysterically been kind of taking downward year over year. And that’s that’s the concern that especially a lot of people have with what’s what’s happening right now.

[00:33:23.83] spk_0:
I know there is a lot of donor attrition. I’ve had lots of guests talk. About 70 75% of first year donors don’t make a gift. Second year,

[00:33:34.04] spk_2:
it’s actually it’s actually a corner pheap. Most recent fundraising effectiveness project data. It’s probably in the eighties at this point when we look at what happened in 2019 and then the fourth quarter report is just about to get announced, so

[00:33:53.24] spk_0:
it’s getting worse than getting a guest. Like I said, 70 75. Yeah, all right.

[00:33:54.84] spk_2:
And ultimately, I mean that touch. Well, let’s let’s try to shift into the positive tone

[00:34:12.06] spk_0:
to the part of what I was gonna shifted into impact storytelling. Which exactly what We’re here to talk about what you were going to talk about MTC. And we’re talking about today standing, standing out in the crowd with impact storytelling. All right, so what do we need to do? Better about

[00:34:53.82] spk_2:
what we need to do to do it? Yeah. So ultimately, there’s kind of a lot of different industry theorists and consultants and other thought leaders, you know, talk about an impact feedback loop in the very simple, simple idea there is. When somebody makes a donation, they’re expecting the here report back on the impact of what was done with that. And then there’s data, you know, from people like Adrian, Sergeant and stuff like that that show that the quicker that you tell an effective story to someone on what was done with the money, then they’re more likely to donate again. And so especially way with donor retention going down for first time donors, storytelling is key to engaging those folks and keeping them coming back,

[00:34:59.33] spk_0:
Would you say as tell a story as soon as possible? Do you mean within 24 hours you have the donation? Here’s where here’s where your money went.

[00:35:07.47] spk_2:
Absolutely absolutely because and now, realistically, because of just how our industry works. And these are things that me on one wants to addresses, is speeding up, getting money into into organizations hands quicker But realistically, like unless it’s like a credit card donation, someone probably isn’t expecting that they’re check where their donor advised fund dispersement or something like that is going to like immediately from day one, like start, start feeding kids or

[00:35:37.67] spk_0:
being in the hands of right right being in the hands of beneficiaries, right?

[00:37:01.52] spk_2:
Just that’s not realistic. So there’s a little bit of, ah of a you know, gap in terms of what donors we’re gonna understand. But they do know that that there’s a rolling trailing basis of impact that should be happening. People should be doing work every single day that you can talk about right and so so the quicker that you can say, Look, this is what the money that you’ve you’ve put toward is going to do, then the better it’s going to be in terms of your retention rates that there’s there’s just concrete analysis and and and precedents for that type of thing. And so when you’re talking about impact storytelling, the thing that you don’t want to do is four people with statistics, right we could talk about, you know, for instance, just even in this conversation, we can talk about all the different things that people are experiencing right now when it comes to Cove in 19 and and things of that nature. But what we’re doing at me on one, for instance, were actually just about to launch a campaign called N Pose. Rise is focus in on concrete tactical examples of what people are doing to get through this. So examples. Let’s think about the arts world, right? You’re really getting hit because a lot of people’s attention are going toward, you know, health and human service is and food distribution and obviously things that are important. But it’s been fascinating to see organizations in the arts and culture world pivot very quickly the virtual, which they’re not very comfortable with in many ways, right like, If you’re if you’re doing a play or a performance to immediately, then go well. I don’t have the crowd in front of May. What Dough? I dio

[00:37:20.24] spk_0:
the only person an actor without an audience.

[00:37:35.71] spk_2:
Exactly. And so So to be able to see examples of that where it’s where it’s like one person, Um, one of my favorite organizations locally here is a small art studio that helps kids and it’s called Create Community Studios. And what their executive director start doing is making videos for kids on how to do art. Right? And that’s the thing where, where she’s not sitting there saying like We’ve had such an impact And here’s that, you know, x amount of number that our revenue has dropped right, like That’s not like those things are important to help supplement. But from an impact standpoint, it’s her face saying this is a way that we’re gonna help you if you want to turn around and support. This is how you can do it. But here’s me giving. This is This is the time that we, as organizations, need to give value as opposed to just kind of like provide value and there’s a difference between, like giving with no expectation of return and then like providing an expecting return. And

[00:38:48.72] spk_0:
there will be there will be a time for the for the ladder. Yes, on bit’s not in the next week or month, but the time will come when, um especially if you’re keeping in touch with your your supporters, your your donors in ways that you’re describing giving ways if you’re keeping in touch, just explaining. And here we are again storytelling, explaining what’s happening without your hand out. Then when that time is right, your donors gonna think 3/4 expect that there’s there’s been a need and, you know, and how can we? How can we be of help?

[00:40:10.37] spk_2:
And there’s there’s concrete in terms of even the psychology of storytelling. Um, uh, it’s interesting in terms of like, there’s been studies done, and we were gonna talk about this in terms of NTC. But But there’s been actual studies done where there’s a difference between, um, basically are you can somebody individually connect with the story that you’re telling because if you tell a story that has too much like it’s to big right, it’s very difficult for us to even think about Cove in 19. On the macro level, right? We hear, like, 200 you know, near 300,000 cases globally. Stuff like that, people kind of tune out. Like, psychologically, there’s there’s been studies that have shown that, like, once you get to, like, really high, big numbers don’t connect this much. And actually, data shows that if you can take the big macro story and then bring it down to here is one individual person or small group of people that have been impacted by this that is when donations actually go up. And so when we were gonna be doing the ah presentation, I was going to focus in on the Syrian crisis because, you hear, you know, refugees. And so you know. And we were gonna actually even show imagery that shows like Think about when you think about the Syrian crisis, what stands out right? And what stands out the images that people remember or not like people in refugee camps. It’s the little boy who lost his life and was washed up right? It’s a little girl who the photographer said, Can you please smile for May and There’s just tears in her eyes, but she is smiling, right? Those are the things that that send chills down people’s spines because it’s just like you and I were having a direct conversation. You know, imagine when you get all the different zoom things, it’s a little bit harder for you to focus in on one like multiple faces in even a meeting or things like that. Where is when you’re having a conversation? You’re building a relationship with someone, and that’s what you’re trying to do virtually as well as when you’re when you’re telling your story. When they’re not actually in the room with you, you know they might be reading a direct mail piece or things of that nature. You want to tell your story where there’s an individual residents because that’s when donations

[00:41:09.27] spk_1:
actually go up.

[00:41:18.81] spk_0:
Yeah, yeah, that’s consistent with what other guests have said. The macro level is just difficult to combat to comprehend. Okay, okay.

[00:41:28.99] spk_2:
And that’s ultimately there’s different strategies that you can do that because you also don’t want to be, especially now seeming opportunistic, right? But

[00:41:29.85] spk_0:
yeah, right. But

[00:41:30.87] spk_1:
it could be

[00:41:41.36] spk_0:
done with sincerity and genuineness and still showing a story revealing an impact without it being you know where your heart on the on your sleeve and with a handout.

[00:41:46.30] spk_2:
Now now is the time for

[00:41:47.89] spk_0:
the line there There was a line you don’t want across it, because then it looks like you’re being opportunistic. And exploiting the Corona virus for the benefit of your non profit

[00:41:57.28] spk_2:
authenticity is what’s going to to help most right now, being vulnerable, being being understanding, you know, like

[00:42:06.60] spk_0:
vulnerable is a good. That’s a good adjective. Yeah,

[00:42:09.31] spk_2:
it is. It is. I mean, and and for me, you know, it’s it’s difficult even on a personal level, because, like right now in the back of my head, I want to focus on you. But then I’m hearing my Children crying, right, And that’s the reality is that if we understand that that’s happening everywhere.

[00:42:25.10] spk_0:
Let’s assure listeners, your wife is home to

[00:42:32.97] spk_2:
my wife is home thing. This is not a Lord of the flies situation. My wife is. I

[00:42:34.16] spk_0:
want people to know. Yes,

[00:43:18.94] spk_2:
yes, so and were trading things off. And she’s an engineer and she has a lot of she’s actually deemed essential by New York state in terms of the work that they’re doing because its data centers that she’s supporting. But at the same time, we want to make sure that our Children are getting, you know, a good continuing an education as much as we can provide them attention. So we’re even picking themes, you know, weekly. So this week’s Dimas is store. It’s fairy tales. So it’s like storytelling, right? So I’m actually even trying to go back to them and and take the concepts that we’re talking about here and and apply that to their own life, right, because they don’t understand what’s happened in their little so. But how can you tell it? In a way, it’s actually purple. It’s going through. This experience is pushing me to be a better storyteller.

[00:44:22.45] spk_0:
Time for our last break turn to communications. They’re former journalists so that you get help getting your message through. It is possible to be heard through the Corona virus cacophony. Plus, you want to prepare to build media relationships when the din subsides. Didn’t I love that others with over dinner? It’s just just quick, then in in and at dinner, and it’s just a great word you use the word din. So when they didn’t subsides, you want to be ready to build those media relationships. They know exactly what to do. Let’s turn to. But we may. My, uh, didn’t die. Aggression may have forgotten We’re talking about turned to communications there at turn hyphen two dot ceo. Near the end of this segment, Tim talks about an April 16th virtual conference on giving events. Dream Big Virtual conference Forgiving Day hosts Tow. Watch the recorded conference. Email him Tim at neon one dot com. We’ve got but loads more time for impact storytelling.

[00:45:05.66] spk_2:
But everybody’s going through this right. It’s this weird young in collective consciousness that we’re all experiencing and and it’s global. And and And what’s fascinating is that we didn’t have this back in 1918 when you know they influenza situation hit right. Same elements happening there, but we didn’t have all the technology toe help us connect. I don’t know if tony have you seen the mean where it’s like before cove it and it shows everybody just staring at their phone. And then it’s those after Koven is like everybody’s outside. That’s pretty good. It’s pretty good social distance, though 16th

[00:45:18.99] spk_0:
in the meantime. What what advice do you have for, Ah, communicating with your institutional funders now and over the next Over the coming months, Way just talked about individual keeping in touch with individual donors. What if you’ve got a grants relationship pre existing? They’ve been funding you. How do you keep in touch with those folks? Is anything different? I mean, I would say institutional funders are made of people. Yeah, but you may have different advice for keeping in touch with whether it’s corporate supporters or private foundation.

[00:46:50.58] spk_2:
So and kind of the approach that neon one takes is that that we lean on people with subject matter, expertise and technical expertise because we don’t do everything right. And so what I’ve learned from Flux, which was gonna present with us for the NTC panel, is they focus on Ford Foundation like that’s their client base. So it’s all like private foundations and other institutional partners. And what they’re finding is that, um, one funders air stepping up. There’s a running list of emergency relief funds that we’re seeing because neon one actually does a lot of giving days, for instance, right. And so giving events by community foundations, private foundations or establishing relief funds Giving events are actually having dedicated relief funds and pages for these types of things. And so this is a time to basically don’t shirk away from being honest if you’re in pain. Um, if your organization is experiencing, um, you know, there’s a lot of things when it comes to rent. There’s a lot of things when it comes to paying employees insurance. Um, check what general operational support that you can like ask about general operational support for your institution,

[00:46:56.54] spk_0:
maybe even converting an existing grand from something project of programmatic to general operating.

[00:47:44.38] spk_2:
Yeah, don’t don’t. I was I got my start as a grant writer, tony, and that was like the first job that I had in the non profit space. And, uh, and this is not the time to focus on non restricted giving That has nothing to do with the immediate needs that your organization needs to distribute. You know, um and so being honest about that and also being prepared to to have difficult conversations around your budget is going to be key to talking to any of these. I will say on the corporate social responsibility side. It’s gonna I think I personally think it’s going to take a bit for that to recover. Now. I did check with our partners over a double the donation, and I said, Have you heard anything about corporations dropping their matching gift programs during this time? No, they have not. So we don’t need to panic. I’m actually seeing more matching gift elements come up, so I definitely lean into those. But you’re probably not gonna be getting a lot of ah, gala sponsorships at this point. Realistically,

[00:48:08.82] spk_0:
double the donation. Is that that Adam Adam What? What’s his last name? He was I’ve had him on the show.

[00:48:11.89] spk_2:
Why here? I think.

[00:48:12.95] spk_0:
Why, wegner? Wine, wine? Yeah,

[00:48:20.86] spk_2:
like that. He’s going todo while he’s actually one of the nicest people I’ve ever met. So he’ll be like, Oh, no, this is a supposed to me. You know, Santonio? No, that’s That’s how you say, Uh, yeah, Adam’s. Adam’s great. The team over there is is really great. And actually, Cougar Mountain is neon one part or two. So I’m pretty excited that they’re they’re sponsoring this.

[00:48:34.91] spk_0:
Oh, excellent. Yes. There are sponsors 20 NTC. We’re gonna have a booth together. Uh, we’re gonna We’re gonna be in double Booth 10 by 20 together.

[00:48:54.47] spk_2:
Yeah. So let let’s go. Actually, let me Let me ask you this. What do you think? The Post Cove it conference world is going to be like, Well, there are for ourselves,

[00:49:45.37] spk_0:
Coated. What? I mean, what do you mean, like next year? Yeah, I think there’s gonna be. I think there’s gonna be double the investment in 21 D. C or near double that. There was in 20 and D. C. Yeah. Um, and I some of that is that’s not just my thinking. Some of that is actually quantifiable because I have talked to any sample ward yesterday. You know, then 10 0 yeah. She is a regular contributor on the show she’s on each month. She’s great looking about technology, but on dhe, she’s been on with the show for years, so I know her very well. She said there were. She didn’t know why, but some of the major exhibitors and sponsors had had near double there. Their their support from 2019 to 2020. They were seeing big, some record numbers in sponsorships and support. Um,

[00:49:46.26] spk_2:
between We were gonna have a double booth, and actually

[00:49:48.42] spk_0:
you were going to Okay, that’s that. That was among a lot of the big sponsors, so it made cancellation that much more difficult.

[00:49:56.37] spk_2:
I know. It’s like what, like, 60% of their revenue was anti

[00:49:59.93] spk_0:
62 to be exact. Yeah, to pretend the revenue is that conference.

[00:50:03.82] spk_2:
Well, they definitely they do have a support fund. I’ve donated to it. For instance, in terms of the even, though my stuff would be covered by neon one. I I personally, uh, made a donation. So folks want to support NTC. I would say this is a good time to

[00:50:30.59] spk_0:
radio. Yes, I’ve done the same thing. I made a pledge by April 30th. Yeah, yeah, and 10 dot org’s, but in terms of Well, that s so I just know NTC. I think 21 in D. C is gonna be a blowout. I think I think it’s a mistake. If you don’t exhibit in 21 d c e. I wouldn’t be surprised if they pushed 3000 people where their usual is 24 2500. What

[00:50:44.86] spk_2:
I do see happening is supplement, Terry. Virtual events being spun up. So, virtual conferences. We It’s interesting. We actually

[00:50:52.02] spk_0:
amorphous gave that. I am I narrowed down to one. I only know in D C. You’re able to look global. Uh, all right, well, that’s why that’s why we’re picking your brain, you

[00:50:57.17] spk_2:
know? And that’s part of my job is to pay attention,

[00:51:03.84] spk_0:
wegner. Thank you. All right. Despite its strategic sponsorships, I’m a little leak in fundraising Consultant in podcaster.

[00:51:06.93] spk_2:
But I love it. I love the podcast, tony, Thank you into every year.

[00:51:19.82] spk_0:
Yes, Podcasts have a place, especially now. But, you know, I’ve been at this for 10 years. July is gonna be our 500 show, so you should jump on the sponsorship bandwagon and

[00:51:19.97] spk_2:
I’ll talk to marketing. I’ll talk to talk to our marketing.

[00:51:26.30] spk_0:
Okay. Um yeah. Cougar Mountain is already on. Um okay, so that go back to what you were saying? What you expect to see we’re

[00:53:39.84] spk_2:
going to see more. So a MP, for instance, they they’ve created So NTC has done community submission. So, you know, for instance, Dion, one is doing ah, Siris of Webinars and things of that nature specific. Teoh Cove in 19. Um, you know, virtual events, virtual galas, that type of situation. We have some interesting things around, live streaming with our partners That tilt if I, for instance, you know, silent auctions with click bid, Um, on then all of this needing to go back to a database of records so you can cultivate that relationship. But it’s also interesting to see what a f P has done, which is that they association fundraising professionals. Basically, that was going to back to back Ah, this week. So, you know, my wife was gonna hate the the fact that, um, you know, I was gonna be gone for a week, But be careful what you wish for, I guess in terms of my wife, um So if he’s done a full virtual conference and I think we’re going to see more and more of those supplementary things because even if you can get thousands of people in one space, which we will, that will happen again once once, you know it’s going to take months, but it’s gonna happen. I do still think from an equity standpoint that virtual conferences are, uh, are going to start popping up mawr as Look, you can’t make the physical thing, then come to our virtual conference. And I think we’re going to see more and more of that not only from an equity standpoint, inaccessibility standpoint, but just because it’s good business as well. Um, I mean, we’re spitting up our first virtual conference, and we actually planned it months before any of this happened. But, um uh, you know, it’s in April, April 16th and it’s gonna be on giving events, you know, 1st 1st virtual conference ever on forgiving event hosts. You know, if you want to run a giving day for your college, for your community, um, you know, we said, Hey, let’s start now, do it. But we had to shift the tone. You know, we had to shift some of the sessions, obviously. Ah, but what What’s actually encouraging is the data that we’re seeing is that we’re seeing massive spikes in people starting to pre pre donate or donate forgiving events. So the idea of giving vent think like giving Tuesday, right? Everybody goes to one site they donate to the community. We’re actually seeing a lot of this stuff go up very encouraging numbers when it comes to online donations popping up

[00:53:53.58] spk_0:
before before the actual day.

[00:53:55.61] spk_2:
Yes, yeah, so we’ve we’ve opened up the days Ah Teoh do early registration and stuff like that because And actually, what’s interesting is that Arizona gives, for instance, which is, I think, April 11th this year they had about 720 organizations log on and register for the platform there, almost 1000 at this point. So more and more non profits are saying you know what we want. We want to invest in and work with our community, and that’s it’s a rising tides situation. So giving events, if there’s one in your community join it doesn’t matter if it’s neon one or whatever, just do it because it’s gonna get a lot more attention this year

[00:54:33.60] spk_0:
and we gotta wrap up so I could stay on schedule. Let’s give a shout out to your what do you have coming up in April and where, where people go to find out about on April what 16th?

[00:54:41.44] spk_2:
Yes, April 16th and we have a ton of resource is that we’re rolling out over the course of the next few weeks, including Ah, you know, just go tony on one dot com and we’re gonna have a dedicated page just for all of some rapid response resource is to get funds into nonprofits hands quicker. That is what we need right now because then they can tell their story better. So that’s what we’re gonna be doing.

[00:55:08.39] spk_0:
I want to compliment you on being coordinated between your T shirt and that portrait on your say that is that portrait on the wall in red and black

[00:55:11.22] spk_2:
that is shaken Avara

[00:57:15.85] spk_0:
of our Congratulations on your coordination. Thank you. He’s Tim San Antonio director, Strategic partnerships at Neon one. Thank you very much, Tim. Thank you. And thank you for being with tony-martignetti non profit radio coverage of 20 NTC, as we mentioned. Sponsored at 20 NTC by Cougar Math and Software Denali Fund. Is there complete accounting solution? Thank you for that Thumbs up. All right. Made for non profits made for non profits. It’s great. Tony-dot-M.A.-slash-Pursuant Mountain for 40 free 60 day trial. Thanks so much reading with us next week. Lawrence Paige No Ni returns with his new book, Fundraising 401 I wonder if he’s inspired by Fahrenheit 911 and I still wish you would pronounce his name Panyu. Tony, I have not forgotten that if you missed any part of today’s show, I beseech you, find it on tony-martignetti dot com. I’m gonna challenge him with that Panyu tony. Maybe I don’t have done that before, but he can count on it again were sponsored by wegner-C.P.As guiding you beyond the numbers. Wegner-C.P.As dot com by Cougar Mountain Software Denali Fund Is there complete accounting solution made for nonprofits tony-dot-M.A.-slash-Pursuant Mountain for a free 60 day trial and by turned to communications, PR and content for you non for non profits. Your story is their mission. Turn hyphen two dot ceo Ah, creative producer is clear, Meyerhoff. I did the post production Sam Liebowitz managed extremely shows Social Media is by Susan Chavez Mark Silverman is our Web guy and this music is by Scots. They’re with me next week for non profit radio big non profit ideas for the other 95% Go out and be great talking alternative radio 24 hours a day.