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Nonprofit Radio for September 30, 2011: Engaging Employees & PR2: Prospect Research, Proactive or Reactive

Big Nonprofit Ideas for the Other 95%

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Tony’s Guests:

DeShele Dorsey
DeShele Dorsey: Engaging Employees

Corporate employees can make gifts to your nonprofit, but they can do a lot more for you. DeShele Dorsey, senior managing director for corporate social engagement at Changing Our World, shares smart ideas on soliciting and closing companies for mentoring, pro bono service, board membership, service sabbaticals, loaned executives and more.
 

 

 

Maria Semple
Maria Semple: PR2: Prospect Research, Proactive or Reactive

Regular contributor, Maria Semple, The Prospect Finder, explains the differences between the two ways to do your research, and how to determine which is right for your shop.

 

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Here is a link to the podcast: 061: Engaging Employees & PR2: Prospect Research, Proactive or Reactive


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Here is a link to the podcast: 061: Engaging Employees & PR2: Prospect Research, Proactive or Reactive
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Metoo hello and welcome to tony martignetti non-profit radio we were always talking about big non-profit ideas for the other ninety five percent. I’m your aptly named host last week, our big ideas were prospect research on women donors and learning lobbying limitations for the women donorsearch mint. Samantha cohen of the american civil liberties union was with me and she revealed, had a reveal the giving potential for your female prospects that’s often hidden, and that was the last of my pre recorded interviews from the association of fund-raising professionals, new york city chapter fund-raising day last june and the second segment was learning lobbying limitations, with our legal contributors, jean takagi and emily chan, there with me every month and last week they explained the limitations on lobbying by non-profits what activities are lobbying? How much of it can you do and how do you report it this week? We’re engaging employees. Corporate employees can make gifts to your non-profit, of course, but they can go a lot further as well. Deshele dorsey, senior managing director for corporate social engagement at changing our world, will share her smart ideas on soliciting and closing companies for mentoring probono service boardmember ship service sabbaticals, loaned executives and a lot more and then pr to prospect research. Proactive or reactive. Our regular contributor, maria simple, the prospect finder. We’ll always find it. The prospect finder dot com will explain the differences between the two ways to do your research and how to determine which is right for you, proactive or reactive. Between the segments on tony’s, take two at roughly thirty two minutes after the hour. Have you ever done a favor for someone and then felt that they let you down in some way? I’m going to talk about my block post this week, which is i’ll pick your brain and drop your list. We’re going to take a break, and when we return, then i’ll be joined by the shell dorsey and we’re going to talk about engaging employees, but i want to let you know we’re live tweeting. This show used the hashtag non-profit radio, and you can join the conversation on twitter and stay with us. You’re listening to the talking alternative network. Dahna are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set to one, two nine six four three five zero two for a free counsel section. That’s lawrence h bloom two, one, two, nine, six, four, three, five zero two. We make people happy. Oppcoll hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Metoo welcome back to the show. I’m joined now by deshele dorsey, and we’re going to talk about engaging employees deshele is senior managing director for corporate social engagement at changing our world of fund-raising consulting company she previously worked for t c c group, where she provided a variety of consulting services to corporate citizenship programs and nonprofit organizations her clients, they’re included prudential, the gap foundation and henry street settlement in new york city. She’s, based in atlanta, georgia, and i’m very pleased to welcome the shell dorsey to the show hyre deshele hi, how are you? I’m doing very well welcome, thank you so much for having me. My pleasure. I want to remind listeners that we are live tweeting the show use the hashtag non-profit radio to join us on twitter deshele we’re talking about employee engagement, but individuals make up the largest portion of total giving, so why should non-profits be looking at companies, corporations? Well, corporations are committed to being good citizens in their community, which essentially means they want to be actively engaged in helping to address issues that not only would directly affect their employees but affect the places where they have operations. So it’s a nice opportunity for corporations to play, play a significant role in making sure where they operate are vibrant and lively. And do you know what what portion of total giving is from corporations? Yeah, it’s generally about ten, twelve percent, i believe a total getting every year and certainly that fluctuates, but his brain pretty consistently at that level. So, tony, you’re absolutely right. The majority of cash contributions in particular, come from individuals. Corporations do make a significant investment as well. Okay, yeah, and ten or twelve percent, i mean, that’s nothing to laugh at, so on it can go beyond ways that a lot of individuals khun give and that’s what we’re here to talk about. So we’re talking about employees in cos i mean, cos there are encouraging or maybe even creating incentives for their employees to be engaged with non-profits yes, absolutely there’s a variety of different ways that boy, you can get involved, and i think what most non-profits are familiar with this, certainly just the general assistance that a non-profit might have some common sort of community based activities such as, you know, going to your local food bank and helping pack pack four words stock shelves or maybe cleaning up a local park, but there are a variety of other ways that companies have looked to incentivize their employees to get out there. You know they have matching gift programs, sometimes employees, they’re just super busy, and maybe they can’t go out in the community. But imagine gift provides an opportunity for employees to give some resource is and double that gift because the company would match that contribution, right? Okay, and that’s on the fund-raising side and we want to go, we want to go beyond fund-raising and in fact, i pulled our listeners before the show and asked, what are your corporate solicitations limited to financial gifts and sponsorships and a hundred people? One hundred percent of people who answered said, no, we go broader than finance just financial gif ts s o we want and we want to talk about the broader stuff. So what are some of the other ways? And then we’ll go into detail on on a bunch of them that that people can employees khun b might be engaged beyond fund-raising and now that’s really great to hear that non-profits are actually exploring all the alternative ways that they can get support from a company, some of the more common ways would be bored service. A lot of companies will look to place their typically their senior managers in some of their hyre level executives on board and serving in leadership roles on those boards, some of the other things that have come to fruition more recently over the past two years, or things like probono service or skills, baseball and hearing. And this is a little bit different than a typical, you know, paint a school cafeteria project, you really looking at opportunities where you can take the employees skills and apply it to a challenge, one issue that a non-profit might have. So for example, you know, if a company sorry non-profit needed help with their human resource is activities and building out, you know, a talent management program, then the company has those skills, and they can apply them to the non-profit so this is sort of the company seeing the its its employees as assets beyond the contribution that making the workplace but but seeing them as assets for charitable giving, using their talents absolutely and there’s more and more of that happening, we see a lot of work being done in the environmental space in that regard. So you know, a company that might have skills on logistics, transportation can help a company, you know, helping non-profit think through how to be more efficient in their processes, for example, or thinking through how they might better use water that’s a part of their mission. When you look at sort of food related organizations so there’s a variety of ways that companies are doing it, the probono pieces, something that’s exploding pretty significantly, but it’s also harder, harder type of product to implement because that there’s more owners on the non-profit to be engaged, and we have just a minute before our first break deshele just how would a non-profit identify the companies that it should be targeting are soliciting? Well, i think there’s a couple of things one of you want to look at what your mission is and how that might online with the company, and then you certainly want to explore companies are much more transparent than they have been in the past about the ways in which they use their volunteers or their their corporate volunteers. And so they can go to their web sites often, and see listings of the variety of ways in which employees can be activated in the community. Okay, and it might also be based on location to write. You wanna look where what’s local to you, because we’re not talking about just big companies doing doing this social engagement, okay, we’re going to talk more about that. After the break. We’ll pick it up there would take this break, and then, of course, deshele dorsey will stay with me. We’ll keep talking about engaging corporate employees. E-giving anything shooting, getting depicting duitz duitz you’re listening to the talking alternate network. E-giving e-giving you could are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Hi, this’s, psychic medium. Betsy cohen, host of the show. The power of intuition. Join me at talking alternative that calm mondays at eleven a. M call in for a free second reading. Learn how to tune into your intuition to feel better and to create your optimum life. I’m here to guide you and to assist you in creating life that you deserve. Listen every monday at eleven a, m on talking alternative dot com. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed hi and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com talking alternative radio twenty four hours a day. Lively conversation. Top trends, sound advice, that’s. Tony martignetti, yeah, that’s. Tony martignetti non-profit radio. And i’m travis frazier from united way of new york city, and i’m michelle walls from the us fund for unicef. Welcome back to tony martignetti non-profit radio, where live tweeting used the hashtag non-profit radio if you have a question for deshele door so you could also call eight seven seven for a tow for one two oh, i don’t know the phone seems so nineteen, seventy seven we have we have the hashtag use the hashtag for pete’s sake the phone seems so june okay deshele dorsey, right before the break, we were talking about small companies being involved in this i mean, so they’re also seeing there their employees as as assets for charitable giving, right? This is not only for, you know, ibm and google. Absolutely, and i would even venture to guess in many cases, because the smaller companies may not have the sort of cash resource is that a larger company might have, they would even be more apt to sort of offer their employees so you have law offices, you might have local facilities, you know, small mom and pop, you know, chain stores and things of that nature who would be more than happy to get involved and be a part of what non-profits air doing in the community and leveraging their place. They get engaged and another way i think teo learn about what’s happening with corporate engagement this way is through ah, a volunteer counsel in the area, and i know i’m going to ask you what, what that is, but i just want to pull give you the answers to our pre show poll, which were, you know, i asked, do you have a corporate volunteer counsel in your area? Yes or no? And then the third answer was what everyone chose. I better listen to the show because i don’t know what that is so deshele what is a corporate volunteer council? Well, the council’s really were set up through a lot of the work that companies were doing in partnership with the points of light institute, which i’m sure many of your listeners know emerged a while back with with hands on network and essentially, these are coalitions where companies are paying a membership to be a part of ah, conglomerate of their peers who want to get together and talk about that practices think about ways that they can be more strategic and support, and also champion corporate volunteerism and just support other civic activities and the way in which a non-profit can be used four to a council like that is really to keep those members informed about what’s going on in the community and how they could use volunteers helping maybe even tow, offer inside and suggestions on how they might work better in particular cause areas that are important to that communities. How could a non-profit find out if there is such a council in their community? The best way to find out is to leverage information that would be available on on the hands on network website. And if you go through there, there is actually a link that shows you where the corporate volunteer councils are, okay. And what about a local chambers of commerce? Could they be a good a good way of engaging with the corporate community? Yeah, i think what would be useful in terms of the chambers is that there are many events that are open to the public where corporations are actively involved in are sponsoring those events. So if you know local non-profits are looking for ways to network with company corporate executives than those air really great programs that happen on a regular basis where? You could just get out and network because sometimes it’s really about a matter of having that relationship that will help you to open doors, the opportunities that maybe in companies, whether they’re big or small and that’s a great resource to use as well. Okay, so we have the hands on network, the local chambers of commerce. Are there any other web based resources for matching companies with non-profits yeah, there’s, a lot of great resource is online, and a couple that i would recommend volunteermatch dot or you can go there and see what kind of activities are available idealised artwork is another option, there’s a couple others, i would look at served dot gov, which also has a number of initiatives that they’ve sponsored with companies and the other was all for good. And the thing to keep in mind that non-profit should understand is that the a lot of these websites are populated into management system that the corporations will use to help provide a sort of gateway for their employees to learn about volunteer opportunities so non-profits that are listening to your show should definitely check out the sides and think about posting the opportunities. That they have available, whether that’s for general volunteering or something more significant, like the skills base that we discussed earlier, then after the charity has identified the company’s based on mission match or locality, or where employees air based from that company. Um, how do you then approach? How do you start your solicitation? Yeah, that’s a really good question, and every company is going to be a little bit different. And i would love to say that there’s like, easy, a magic bullet in getting that. But sometimes, if if they’re retail based company, it might be going into that local store and approaching the manager there no that’s applicable for a lot of places, like a target or, you know, our kroger or a walmart for that, for that sake, the other is that a lot of local areas will have what they call internal volunteer committees. And so hopefully there’s information that might be on the website that will help you figure out how teo contact someone on that committee, and then they would then in turn, brings the opportunities in house. The other things that your listeners could consider is that many companies offer what? They called days of service and assuming that there is an opportunity or a match between what the company wants to do and the mission of the non-profit then there may be weighted submit information that would perhaps make them eligible to be considered for a day or a week or a month of service activity that company would host, and if in the first example you gave, you know, just really walking into a local store target or something similar, just maybe something that is like you said earlier, mom and pop, you’re it may be an easier ask solicitation because you’re not asking for money, which probably a lot of non-profits air doing, but you’re asking for sharing of expertise? Absolutely, you know, it’s it’s certainly an equally important ask and what’s relevant for the non-profit is to make sure when they are prepared to go in front of the company, as i mentioned before, that they’ve done their homework, they really understand what the goals and objectives of the companies, but also that they’ve clearly defined what it is they’re looking for and having corporate volunteers activate because that is one of the tension points that a lot of companies experience, but also making sure that the non-profit has given sufficiently time to help develop in shape what the project might be so both entities can be successful in the process. My guest is deshele dorsey and she’s, a senior managing director for corporate social engagement at changing our world of fund-raising consulting company were talking about engaging corporate employees, all right, so deshele we’ve we’ve identified, you know, howto pick the right cos to approach and how to start that approach let’s talk about it in detail some of the ways that we can actually get company employees involved board service is probably one of the easiest ones and most commonly understood, right? Yes, absolutely. And really, what you’re looking for here is your board has responsibility with the non-profit really govern and make sure that the mission is being met and you may have particular needs whether that around finance, whether that’s around organisational development or maybe you just need someone that has a really has a really good network, and you want an opportunity to kind of broad and your donor-centric you don’t want to be abusing your board members in that way, but most most poor members and really sad ones understand that when they come to a non-profit part of their responsibilities to help with fund-raising and so that is a definite opportunity that can be pursued with, and we’ve had plenty of guests on the show that have have talked about what’s appropriate in inboard engagement in terms of fund-raising and friendraising and other things so that’s why i think boards service is probably the first thing that comes to mind when we think about engaging corporate employees, but but for maybe the smaller company, the or the bigger companies doesn’t have people to devote to that kind of time commitment. There are lesser ways, smaller time commitment ways, but still valuable ways that companies can share their their employees expertise, absolutely. And you see this manifesting in a couple of ways, sometimes time’s, a company made offer just time with some of their middle managers in your executive to do mentoring and coaching with with non-profit executives and we’ve seen that great work come to fruition through leadership development program that a company like american express had in other instances you could have your executives loaned out to a non-profit for duration of time and this is called what we what we say is loaned executive and you may say, you know what? We really would like to help have someone on board to help us transition through this change. Our ceo has left the non-profit and now we really want to have someone in either to mentor that person orto help facilitate the organization, moving in another direction alone, executives to come in and be with you for a year, maybe two years and there, you know, and eventually lend out, went out from the company non-profit on dh, then you wait, okay, so let me stop you. Deshele so so for a period of a year or two there cos they’re willing to pay the salary of the executive and have them work in the non-profit day in, day out? Yeah, absolutely. And sometimes they’re shorter durations, obviously that that’s a huge commitment, but this is really designed for individuals who are emerging leaders because the companies could see it as a development opportunity. But also this is a good way for for non-profits think about engaging retirees, people who are leaving the work for us full time. And they’re still looking to be actively engaged, and the company might help to facilitate that person being part of the non-profit okay, excellent, yeah, please go ahead, continue. Um, and i was just going to say the other is obviously the skills based and again, that is really focused on a very specific in country of khan concentrated project for a shorter period of time typically wouldn’t necessarily take a whole year, but in that instance, you might get a whole team of people that are coming in but say you want to revamp your system, for example, about those that those individuals will come in to work with you on a regular basis. It’s almost like having a consultant come in, but what you’ve done is in exchange for having to pay a fee for that you’re actually getting the company lindell’s skills for you. So, like, the so the employees there sort of taking a sabbatical, maybe for a couple of months or something like that to do a discreet project like that? Um, it can be a formal sabbatical as and they’re taking full time often in most cases it’s really that they’re dedicating some portion. Of their work week be with the non-profit and helping them over a duration of time so it could be they’re dedicating a day or two a week to that non-profit and they’re still working there full time job, but they’re sort of set aside this time to do this probono project or maybe they’re just doing in after hours they’re doing it on some of their free time as well and facilitating that. But the the goal is you created a really concrete projects for this team of employees to work on, and they’re going to support you for whatever duration of time is necessary to complete that product. Okay, excellent. And then maybe something a little less formal, but suppose a non-profit just feels they’re a little that could use a little expertise, just like a couple of hours a week in a certain area, maybe it’s communications or marketing or i mean, it could be anything i imagine that kind of lesser commitment is possible too, right? Yeah, and i think a lot of companies would still see that as part of a way that they could lend the skills of their employees there to a non-profit and helping to support their, you know, growth and development. Um and it really will depend just what the company’s willing to do skills base is a new area of growth fur company so many are learning and figuring out how to set these up and howto work appropriately with non-profits and the time frame can sort of be negotiated, depending on the relationship you have with that particular company. No. Ok, so these air excellent evidence that i think a lot of non-profits don’t think of i think they just think of the corporate sponsorship on dh many think stop there s o these air these excellent ideas, thank you. I wantto spend a little time on employee e-giving just in the future, a couple of minutes that we have left and i was monitoring the small or engaged in really in the small non-profit put that on twitter and the hashtag is sm and pee chat it’s run by pamela grow and mark pittman on dh they were talking today about employees e-giving in terms of monthly monthly giving, um, and i wanted to share something that came from there from that chat that small non-profit shot that the the most common gift is roughly ten dollars, per pay period, and that came from someone named at philanthropy inc. Deshele is that? Is that about what you see that’s sort of an average gift? Ten dollars per pay period? Yeah, when you’re when you have companies who are engaged in what we often call federated campaigns, the most common one being united way, you will have employees who make a commitment to pledge some dollar amount and take a small portion of that out of their paychecks over an extended period of time, and that just makes it easier for the donor to be able to make that contribution instead of having to, you know, in some ways, write a big check all at once. Yeah, about ten dollars is probably right, and i would imagine, you know, with the recession, it will probably stay at about that level people are, you know, we’re getting back on their feet, okay? And the thie advice for soliciting that type of a gift from from your prospects there was there was a sort of a consensus on the small non-profit chat, and it was summarized by at pamela grow that it’s best to do a dedicated appeal to the audience, dedicate appeal for monthly sustaining gift’s rather than make it part of a broader appeal? What’s your sense of that? Yeah, no, i think that is absolutely fair and the reason that that’s important for non-profits understand is because individuals really wantto have a better sense in a transparent way of what their individual dollar is going to do. So if you’re offering the donor hyre thie opportunity to say, i’m going to invest, my resource is and i know whatever dollar amount i gave is really going to go to help support this local tutoring program that’s my community that’s a little bit different, andi is a lot more tangible, and they can see the value of their contribution more directly a lot of non-profits has done a really great job of saying if you donate x number of dollars, it translates into, you know, this many hours of tutoring, for example, that makes the donors feel really good and they can they can communicate even and share the passion and enthusiasm they have about working with your organization, they can tie it to something tangible, and they’re also seem to be a sense that the donors often increase their their monthly giving. Yeah, i think, as as thie donor, to know your organization much better has a better appreciation for what you’re trying to accomplish and also that the non-profit has taken the initiative to engage the donor beyond the gift. So whether that’s inviting them to special event that’s applicable or, you know, communicating with them through a newsletter and some of the online platforms that we have now, the donor’s affinity will certainly increase, and as a result of that, they’re likely to consider giving a greater good. My guests have been deshele dorsey, senior managing director for corporate social engagement, a changing our world deshele thank you very much, thank you so much, it’s been a real pleasure, and i also want to thank everybody who was on the small non-profit jet run by at pamela grow and at mark a pittman today, we tried to join those small non-profit chats when we can and when the topics are are consistent across their chat and my show after this break, it’ll be tony’s take two and then i’ll be with maria simple and we’ll talk. About proactive versus reactive prospect research. So stay with me. You’re listening to the talking alternative network. Dahna are you feeling overwhelmed and the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office needs better leadership, customer service sales, or maybe better writing, are speaking skills. Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com welcome back to the show, it’s, time for tony’s take two, which is always roughly thirty two minutes after the hour. My block post this week is i’ll pick your brain and drop your list that comes from something that’s happened pretty recently past couple months, i guess, where i helped out to people with fund-raising advice fund-raising advice for one, and then the other was arranging a fund-raising internship with a with a former client for a second person, and and then they subscribed from my email list. Unsubscribes and, you know, i thought it’s not really a huge deal let’s face it, there are much bigger things teo concern ourselves with them whether somebody is getting our weekly emails, but i just thought, you know, that seems kind of ungrateful after i had helped them both with pretty substantial time commitments, like maybe is an hour and a half for each of them if you put it all together and then they unsubscribes so was i was i being unreasonable? I don’t know. I mean, i don’t i certainly don’t help people with a quid pro quo in mind. I’m never looking for you know, i helped you. So now what you gonna do for me in the next six weeks, or wherever? But it just seemed a little weird to me, actually, so i wondered if i’m being unreasonable or hypersensitive, and so that’s. What i asked in the block post, and i got a bunch of comments, and i’d appreciate your opinion of that, or or your or maybe another story. Maybe you’ve got something similar. I’m interested in your take on the whole subject and that’s, my block post this week, which you’ll find at mpg a d v dot com, and that is tony’s. Take two for friday, september thirtieth with me, now, is maria simple, um, ria. Maria symbol. Very simple is the prospect finder durney hyre maria, would you put me on hold now? I had you on mute at my end, so you wouldn’t hear me making noise. Well, that’s all right, i’m glad we didn’t hear those odd noises, but but then ewan muted. Okay, maria simple is the prospect finder. You’ll find her at the prospect finder dot com. And we’re talking this week with our regular prospect research contributor about proactive versus reactive research. Maria, what is reactive research? Okay, so reactive research is when a nonprofit organization has the name of an individual say that they know they’re going to approach, and then they decide. Well, what i’d like to do is research that individual a little bit more before i make an approach to them. And then, um, i asked him for a gift, so that would be unknown individual. And you’re going to be looking for information on them. Okay, so that would be reactive research. You already have the name of someone, and you want to just find out more information on them. Okay, um, and what is proactive than so proactive research is when a non-profit, perhaps their staff and and or their development committee eyes sitting around saying g, you know, we feel like we’ve exhausted all of our current donors think about looking outside of our current donor is and tryingto identify some more individuals who can donate to us either individuals, foundations, corporations, whatever the category is, but they want to broad in their base of support, so they proactively go out and try and find additional people who might be interested in there cause because they might be donating to other similar interests self, and we’ll find out howto uncover those additional people. In the pre show survey, i asked which best describes your prospect research in your shop? Is it mostly proactive or mostly reactive? And everyone said that they were mostly reactive, just researching the people that they already know so let’s try to encourage people, perhaps to be a little more proactive, but if you’re a small shop, maybe that’s not really possible, right? Well, the thing is this, tony, you have opportunity there are going to be sort of natural low for any staff of a non-profit whatever the size is so you want to take advantage of, perhaps. Those known lo period for you, when you’re not really ramping up for an event, for example, when you have the opportunity to perhaps sit back and take a look at the big picture, you know and say, all right, what can what else can we be doing to look for additional donors for our non-profit so it definitely can be done, but what i would say is they should build it in and put it on the calendar. You mean the calendar, like they would put on a calendar on events, teo, cultivation of aunt or any of the other type of event they might be having make sure that they build in some time to be able to sit back and proactively think about how to expand their donor base. Okay, so actually so callin during time for prospect research that’s what you mean, yeah, to proactively be able to do it? Because the reactive research, whether even if they’re just going to google and no further, they’re probably at least doing that, right? So they have a meeting with somebody or a company, and i would hope that they are, at minimum, looking at google to find out the more information prior to that business meeting. And then if you are limited to the reactive research there are you can certainly go beyond google looking at the names that you already know. Oh, yeah, absolutely. There’s a lot of free web sites as well. A fee based. I actually have a going beyond google for download document. Right on my web site on the resource is page so that’s free for the taking and there and available. So there are definitely resource is that can help you. And if you’re not able to look at your database and trying to determine who to research in the database, then there are companies that will screen it for you so that the names could be elevated. Okay, but those air always fee based services, right? Okay, what might you be looking for within your own data if you’re going to do this on your own to determine who you should be paying more attention to? What i think they can do is take a look at the longevity, how long the donor has been contributing to them, even if it has been a very consistent amount of dollars over. A long period of time and, you know, long period of time varies, you know, for the non-profit but i would say somebody’s been giving to you for a ten year period, and they’re consistent about it. The text seems to come in every year at the same time that somebody who’s made a commitment here. Non-profit and you are somewhere in their fearful answer bait. So longevity of gift size of gift matters. And also if somebody just happens to send you a check for an amount that is way out of the range of their normal e-giving that’s a flag as well for you to think about researching them a little further and cultivate that relationship, okay? And this is all with an eye toward perhaps elevating their giving. Is that right? Yes. That’s. Right. You want to take a look at doing this type of research so that you are taking people that are currently tied into you in some way, shape or form they’ve bought into your mission. They love your non-profit they’re committed to you on dh. You want to think about how to engage them further and elevate their giving? Okay? And you identify. That commitment, a cz you were describing based on their giving history, right? Absolutely. And, you know, let’s not forget people who are longtime volunteers for the organization because there are people who, i guess, unfortunately have the mindset of, well, i give my time to your organization, therefore, i don’t need to give my money on day, maybe give giving their money elsewhere so it might be kind of interest, i think, to take a look at some of those very, very committed volunteers who are giving of their time, but not money and researching. Well, what are they doing in the community in terms of money? And is there some way we could further the conversation so that we can be included in there monetary philanthropy and not just giving of their time? It occurs to me that the research we do when we’re looking for planned e-giving prospects is all reactive because you can’t bring someone new to the organization and then and then expect them to be a plan giving prospect and asking them to include the organization in their will or some other state plan when they’re just brand new to the organization, so we’re always doing, i never i never really i never described in this way, but looking for plan giving prospect for always doing reactive research that’s, right? You’re always reactively taking a look at people committed to the non-profit and you’re probably looking for all those same signs that i would be looking for, you know, that longevity of gift size of gift again, just looking to elevate them to perhaps a larger gift or as you just mentioned, maybe they’re absolutely right before a planned gift at this time or at least to be thinking about that conversation. And the key thing about looking for those plan giving prospects is when you’re looking at the donor’s longevity, as you were describing maria, the consistency of giving you don’t want to ignore the smaller gift, even if someone’s been giving ten dollars, a year, and if they’ve been doing that for a decade or more, you know, seven out of the past ten years or eight, fifteen or eighteen of the past twenty years that makes them a great plan to giving prospect, i think it could make an excellent plan giving provoc fect yes, absolutely, you know? And as i mentioned there are just some very inexpensive free resource is that you can go to to just find out a little bit more about that prospect, just to see if you can elevate that conversation to that point and s so let’s. Then now go beyond the reactive into the into the proactive. So hopefully this is ah, smaller non-profit that finds its slow time and sets time aside for prospect research or it’s a bigger shop. And they have the resources to do more proactive going outside the database research. How would they get started? I think one of the things that they can do is take a look at the other non-profits in the community who might be garnering some of the larger gift. Especially if that non-profit is somewhat similarly related. Admission. Teo, you so, as an example, if you have a women’s health and counseling center and they are interested in expanding their donor base, they might take a look at who’s giving to the local cancer societies, the local harder association, the local hospital. Anything having to do with health related mission. Okay, maria, we have to take a break. We’re going to continue this. Exact topic about ah, carrying on your proactive research with maria semple are regular prospect research contributor. After this break, so stay with us. Talking alternative radio twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping hunters. People be better business people. Dahna oppcoll this is tony martignetti aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting do you want to enhance your company’s web presence with an eye catching and unique website design? Would you like to incorporate professional video marketing mobile marketing into your organization’s marketing campaign? Mission one on one media offers a unique marketing experience that will set you apart from your competitors, magnify your brand exposure and enhance your current marketing efforts. Their services include video production and editing, web design, graphic design photography, social media management and now introducing mobile marketing. Their motto is we do whatever it takes to make our clients happy. Contact them today. Admission one one media dot com talking call. If you have big ideas and an average budget to tony martin, any non-profit radio we dio. I’m jonah helper, nari team in co founders of next-gen charity welcome back. We’re live tweeting use the hash tag non-profit radio i want to thank fundraiser beth and at fund-raising bethan at dominique de jones for joining us on the live twitter chat. I’m with maria simple and she is our regular prospect research contributor. We’re talking about doing proactive versus reactive research, so maria let’s just continue in going proactive, trying to find people outside your database and acquire new donors. Your advice is right before the break was toe look for non-profits that are maybe similar in mission and see who’s giving there. Yes, absolutely. And, you know, during the break i was also thinking about another excellent free tool that we all have available to us is linked in, and they’re for example, you might be able to find people who are interested and easily connected to okay for explaining to them what your organization is about and so on and so forth. You and you and i talked about your interested in urine, anand immel welfare non-profit and you would like to connect with more people in your community who are interested in animals and pets, etcetera, so you can go and do a key word. Search on the advanced search page of lengthen log into your account, go to the advanced search page um and find group right. Would that have on interest in animals and you’ll find quite a number of them. So there’ll be people from all walks of life who are keenly interested in animals. You can also go to the keyword field and look for people in a specific geographic region who might have the word animal somewhere in their profile listed. So you know something like that can be very, very helpful in expo being your daughter donordigital base or your volunteer or board based and again it’s free and i love that little of detail. Thank you very much. That’s i think most helpful toe listeners. Another way of finding out who gives to organizations is just by getting their annual report. Yes, absolutely. And sometimes those annual reports are available right online in a pdf downloadable format so you can take a look at those annual reports and try and determine who’s giving. You’re not going to get an exact dollar level, you know is most daniel reports might list somebody giving it the silver bronze gold level. Platinum, etcetera, but you’ll have at least an idea of the range of where somebody is giving. So definitely, i look att annual reports of non-profits whether i’m doing reactive research or pro active research so absolutely could be useful in both in both cases and if it’s not available on the web, you can always just contact a non-profit and asked him to mail you a printed copy, right? Yes. That’s right old school. Just like the phone. So joon, old mail phone. We don’t need these things dispense with this. I don’t believe that. Just joking. So there are also some online resource. Is that you like? There are. There are several bass resource is that i like you think for a proactive research. Would you like me to mention if you’ll please detail? One century source might be wealth engine. They actually have a prospect generator tool that you can utilize with their particular service. I like i wave dot com i w a v dot com. They also have the capacity to do some pro active research. They have donor-centric sample where you can put in the name of a specific non-profit or type of non-profit. And lists of donors who gives to those non-profits will will be generated for for you. And you know, you would have to parse the data so that it’s suitable to your particular geography. But, you know, it’s it’s definitely doable news resource is and that’s, something you could do for free. You can go to your the library website dahna and log in using your library. Barcode you know, we’ve talked about that before in previous show using the local library. Yes, yeah, absolutely. So you can tap into the local news. There were statewide news resource is for free through your library link, and then be able to do some research on people who are, you know, named is the who’s who in the community people being honored things of that nature on and perhaps find more people who are interested in your theme newspaper like the u s mail in the phone. These things still exists. Yes, and they’re not expensive. Used them for pete’s sake. I mean, they’re so you know, i don’t know they’re so under thought off is what i’m trying to think of. What about that could even be local foundations right in a in a community may be local family foundations or something. Yeah, so what? You might want to consider doing iss every non-profit organization has the capacity to search a source called guide store, and they can search on their advanced search level, actually for free. Tony ok, a thousand dollar level of service that non-profits concert for free, they’ve agreed to maintain their own non-profit data, which is a win win all around, right? You’re getting a better story about out about your own non-profit and then you also have access to their premium level of search. You and i talked about that that what you would hopefully do is go in and identify more family foundations in your geographic community. Okay, you put in a zip code, you can go out, i believe, about a hundred mile radius from your zip code search for those family found foundations. These are people that have decided they’re going to take philanthropy to a new level, and they’re getting serious about it, and they have decided that they’re going to form a family foundation to filter their giving. Those are excellent prospects to go after pro, actively researching what i usually suggest to a non-profit once you have that list let’s say you identify one hundred new family foundations in your community that you serve that you didn’t realize existed. Take a look at the trustees of that foundation. Circulate the names of those trustees with your board wave your key volunteers. See if anybody has a connection to any of those people trying to make it more of a warm introduction as opposed to a cold introductions. Marie, we have just a minute left before we have to stop. What about business? Resource is like business publications or the chambers of commerce. Chambers of commerce. Their excellent. Most of them will have their membership directory searchable online. Also again, through your library link, you confined businesses. Uh, tailoring your search on a resource called reference yusa. You’ll be able to find businesses and business owners through that particular resource. So i think those could be excellent sources. And not every business is doing terribly these days. So try and take a look at what is doing well and focus your efforts there. Great detail. Thank you very much. Maria. Welcome. Maria simple is the prospect finder you’ll find her at. The prospect finder dot com she’s, our regular monthly prospect research contributor she’s, also the author of panning for gold, find your best donorsearch prospects now been a pleasure having maria on i also want to thank deshele dorsey from changing our world for being a guest today next week. I don’t know it’s gonna be a show from the archives? I haven’t chosen it yet, but there’s a way that you can find out you don’t have to wait until next friday at one p m eastern. When the show starts, you can sign up for our show alert duitz and you could do that on our facebook page. You know where facebook is, then just searched the name of this show and there’s a link there. 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Nonprofit Radio for September 16, 2011: Learning Office Lease Lessons

Big Nonprofit Ideas for the Other 95%

You can subscribe on iTunes and listen anytime, anyplace on the device of your choice.

Tony’s Guests:

George Grace

George Grace: First, we talk through the walk through. How do you find the best space and use different spaces to strategically head into your lease negotiations? Our expert is George Grace, president of G.E. Grace & Company, who has done this work for dozens of nonprofits.

 

 

Robert Smith

Robert Smith & Kate Peila: Then, what lease terms do you need to be careful about and what are the negotiating points? Lease expert Robert J. Smith, Esq. and Kate Peila, executive director of Dance New Amsterdam, talk through DNA’s less-than-desirable lease to bring out lessons to help you get the best lease next time.

 

Here is a link to the podcast: 059: Learning Office Lease Lessons


Every Friday from 1 to 2pm ET.

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Welcome to tony martignetti non-profit radio, the aptly named host. We’re always talking here about big non-profit ideas for the other ninety five percent. I very much hope that you were with me last week when we had the nine eleven effect, christine cronin, president of and white charities dot or ge was with me to discuss the first online giving responses to the attacks and what’s changed as a result, and lessons learned from then also i had david campbell, professor of public administration of binghamton university. He also had firsthand experience on nine eleven from his work at community service society in new york city. We talked with david about his opinion piece in the chronicle of philanthropy. The lessons of nine eleven philanthropy a decade later this week, we’re learning office lease lessons first we’re going to walk through the no, i blew it first we’re going to talk through the walk through how do you find the best space and use different spaces to strategically head into your lease? Negotiations are expert is george grace, president of ghee grayson company, who has done exactly this type of work for dozens of non-profits then what least terms? Do you need to be careful about and what are the negotiating points? Attorney robert j smith and kate piela, executive director of dance new amsterdam, are going to talk through the dance companies less than desirable lease to bring out some lessons to help you get the best lease next time. In between those segments, it’ll be tony’s take two as always, at roughly thirty two minutes after the hour, a little talk about my stand up comedy, which is on my blogged and also the next-gen charity conference, where we’re going to be media partners. We’re live tweeting, today’s show. If you’re on twitter, use hashtag non-profit radio to join the conversation on twitter our producer sam will be monitoring that for us if you prefer the phone so nineteen ninety eight, but if you prefer the phone, we’re at eight seven seven for eight xero for one to zero. We take a break and then when we come back learning office lease essenes, i’ll be joined by george grace, so stay with me. You’re listening to the talking alternative network. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set to one, two, nine six four three five zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. Hey, are you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Welcome back to tony martignetti non-profit radio. I’m joined now by george grace esquire he founded g grayson company in nineteen ninety five. He has over twenty five years of experience in commercial real estate. He represents many non-profits and companies in their real estate transactions. Georges with mito help me with the first segment of learning office at least lessons. George grace, welcome to the show. Good morning. Good afternoon, tony. Pleasure to have you. It is afternoon. George has been drinking, but his seems cogent and i’m sure he’ll get through this segment just fine. Plus, we have a break in a few minutes. George. Why do non-profits usually need to examine a new space? What? What? What? What leads them, tio that several reasons first. Firstly, there you have a least that’s expiring, so that at least has to either be re negotiated or they have to move. Secondly, they’re growing rapidly and they need to get at the space. Doesn’t work for the moment anymore that it’s too small so they need more space. Or thirdly, they’re shrinking and this base is too big. And they’re paying a lot of money for space that they’re not. Using okay, those air, typical reasons, right? Hopefully not shrinking, but i imagine you’ve seen more of that now than you had say two years ago. Well, profits reducing, you know, it’s, i’ve seen a lot of a lot of the non-profits that i’ve worked with recently actually have expanded because there’s an opportunity in the marketplace because the rents have come way down so they see an opportunity to expand get a bigger front print. The tendency was non-profits as if we have the space, they’ll fill it with a use. Eso for a lot of the small, i would say the smarter non-profits are going out and trying to expand now, because now is the time to get cheap space. Okay. Oh, excellent. All right, now, your advice is that you you have to be willing to leave the space that urine so let’s, talk a little about your strategy. What? Why is that? Well, whether you’re going to renew the lease or your intention is to move from where you are, you have to go through the same process if you want to stay in the space. You you you were in and you want to re negotiate the least with the landlord. In order to best do that, you have to go out into the marketplace, find other alternatives that you’re willing to move. Teo, that is the key, and then use that as leverage against your present landlord and say to him, basically, if you don’t give me a great deal moving across the street because the landlord across the street is building’s half empty and is dying to have me and he’s doing all this, giving me all these concessions and benefits. So either you lower the rent or we’re moving. Okay, excellent. So definitely develop alternatives to where you are and then use those as leverage. Like you said. Now we have two attorneys on the show today, so i’m very conscious of jargon jail hold onto your wallet. Plus, we’ve locked up the valuables. Sam did that before you guys got here, so okay, a landlord now by landlord. You mean a building owner? Is that right? Correct. Okay. Let’s distinguish that from a non-profit that might be looking to rent from an existing tenant. That will make them a subtenant of sub lease. Okay, go ahead. Is the strategy while lester is the strategy different if you’re talking to a landlord, which is the owner versus talking to and negotiating with an existing tenant that you’re going to sub let from yes, ok as well, because there’s two things the tenant that sub leasing space has a different set of incentives than the owner does the owner is, has his incentives or her incentives is to make sure that their buildings full that they have that they have long term leases, preferably so they can re finance the property because one of the many owners and every owners have different incentives, but the mainstream usually wants to get their buildings full. They re finance the building and then take out money tax free. We’ll talk about that refinancing so in a few minutes as an incentive. But that’s the owner that’s the owner’s incentive, the tenant that subleasing has a lease which has a certain term certain number of years. It’s not forever, like the owner owns it forever. The tenant only owns it for two years or five years or ten years, so that he has a wasting asset. A longer term lease has more value for a tenant sub. Leasing it than a short term if you only have a year left on your lease who who wants to move in for just a year and then not know if beyond that year they can stay. So the value of that is diminished. That’s that what you mean by a wasting asset? Yes, the shorter the asset, the shorter of the length of the term, the less value that least has ok. So as as an organisation, or any as any tenants turned out to be an organization and any tenant as the least starts tio come toward its end, they get anxious about getting someone in there because they know that the shorter there time period that they have left, the less desirable that least becomes for other people to move in. Yes, and so they’re in a position to be much more flexible in terms of their rent. You know, the short of the least term is if they have ten if they’re subleasing for nine years, for example, than you know, that’s virtually like being a landlord. So there it’s, not as it’s still a fairly good asset, right? But one year well, and they’re not. Using this space well, well, sublease it for whatever we can get there, desperate to get seldman found money. This is the kind of detail we’re going to be talking about. We’re talking about learning office, least lessons with george grace of g grayson company. We take a break and stay with us. You didn’t think that shooting getting thinking, you’re listening to the talking alternate network. E-giving. Duitz good. Are you stuck in your business or career, trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Bonem hi, this is psychic medium. Betsy cohen, host of the show. The power of intuition. Join me at talking alternative dot com mondays at eleven a. M call in for a free psychic readings. Learn how to tune into your intuition, to feel better and to create your optimum life. I’m here to guide you and to assist you in creating life that you deserve. Listen every monday at eleven a, m on talking alternative dot com. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com talking alternative radio twenty four hours a day. Welcome back to the show. We’re talking about learning office, least lessons with george grace george before the before the break you were talking about having to be willing to leave, even if you really maybe don’t want to leave. So are we talking about bluffing? You’re the place where you currently are. Is that fair or no? You can consider it a bluff if your true intention is never to walk out the door but too, if you’re really wanna press the rents down, you have to be willing to walk the stronger you are in that position. If you really are willing it’s, very easy. If you’re bluffing. It’s there’s always a tension and you have to cause the landlord may say, you know what? Go, go they call your bluff. So so you you know that’s a gamble and you have to do it very strategically. I’ll give you one example. One time we were looking, the landlord had come in to visit to tenant and the tenant blurts algal, we want to stay. We have no intention of leaving that is giving your negotiating position away. Sort of revealed your cards. Yes, that cost him thousands. Of dollars. So so to generate these alternatives, you know, the first step, i guess, is to figure out what you need. Is that right? Yes. You know, let’s talk about that. How do you how do you figure that out? Well, there’s the number of there’s a variety of variables they have to look at the first one is how many square feet, too? You need that’s the first one that everybody looks at and everybody has sort of a, you know, a basic understanding of how many square feet they need or think they need, but that’s one variable of many. Okay, depending on what the uses of this straight office used. That’s. One thing, if you have specialized clients that come in that need, you know, certain access after hours, if you mean the handicap access handicap access. If you work twenty four seven, you want to be in a building that provides twenty four seven of air conditioning and access? If, ah so they’re abroad. If if you want, you may want a lot of security because you’re handling money. So you want to make sure the building is secure. There’s a lot of other aspects. In the operation of the building that will affect your organization. So you want to make sure that the building can accommodate what you’re doing, sort of the technical specifications of what you’re doing have to be met before you even look at the cost, because if you can’t operate in the building there’s no sense in making an offer, the price is irrelevant. You can’t operate, so the first thing you want to do is an organization is defined, what you need and what the critical elements of your space are that are absolutely necessary in order for you to operate. Then you go out into the marketplace and see what’s available that meet those criteria, okay, since the first thing that people think of and clearly not should not be the last thing, but since the first is the square footage, is there a way of determining how much square footage we need? Well, a good rule of thumb that that i use is usually around two hundred square feet per person. Now that rule of thumb is actually coming down a little bit because people are using space much more efficiently. You don’t see everybody getting officers. The cubicles, instead of being eight by six cubicles, are now five by six cubine cubicles so people and sometimes they go to desk space instead of actual cubicles, which makes it a four by four is space for person, so but as a general rule, you’re not going to be wrong. By using two hundred, you’ll have plenty of space now. You may whittle that down to one hundred fifty or hundred seventy five per person because you have to also take into account you have common areas, you have circulation space, you have bathrooms, you have conference rooms, kitchen’s oppcoll that adds into that number, and one of the things that you mentioned is the population that the non-profit might be serving, they may have special needs. They also might be a special population that a building might find that they don’t really want that population for whatever reason, coming through the building during regular hours, something like that of a great example of that. I represented a day school here in manhattan, and they have kids, kindergarten age kids and younger coming in in baby carriages. Most buildings are horrified when i told them they didn’t want that population in there at all, even though they’re not offensive in any way, rather cute at times, but we had to find a building that actually could accommodate them, and it was few and far between the other. They had also another requirement that they needed open space. Try getting open space in manhattan, but that’s a requirement of the law in new york state for a day school? Well, i found them a building with the roof three story building with a wide open roof that they converted into a school yard. So but that’s the type of thing where it was a needle in a haystack, how many buildings would they would allow that, you know, a hundred children into the building and have rooftop space for them? Very unusual, but those of the oppcoll requirements that they had to operate, and unless they had them, they couldn’t go into the building. Makes no sense, as you said, makes no sense to explore space that doesn’t meet your basic right basic needs. I think lawyers would be another undesirable population if you had a lot of lawyers on your staff that that could be good work against you as a potential tenants, you know, you can be helpful. Sometimes lawyers. Lawyers are always safe target. Especially when you’re arrested. You can almost never get in trouble making fun of lawyers i’ve learned onstage. Okay, so so now that you’ve got your you got your needs defined? Yes, but of course, lawyers could be enormously helpful. Like you and robert smith are today. Even defined your needs. Now you go out and look for it, right? Yes. Ok. How do you find the spaces? The spaces and the buildings that meet your needs? Well, what typically happens is if i mean an executive director of an organization, they’ll say, well, we need fifteen thousand square feet and i said, well, how do you know that? Well, i i know it’s. Fifteen thousand square feet. You know, let’s, go look at some spaces and that’s. The first reaction. They people want to get a visceral reaction. They want to see that you want to see and touch stuff. You know, before you start going into the numbers about do you really need that money? Square feet? And what is what kind of air conditioning are you looking for? How? You operating? No one’s interested in the details in the beginning, i want to get out. They wantto look, they want to walk around, they want to get out of the office. They want to see stuff and it actually serves a purpose even though it’s, in some sense, is a waste of time because they don’t know what they want, you know, you know, while you look at things, if you don’t know what you really want but it does serve a purpose in the sense that they get a sense of the type of space they like. They like loft space. They like normal office space with drop ceilings, you know, dark space, sometimes companies like dark space because they’re using computers all the time. I went into a space that these wonderful window line there, all the shades were drawn and why? Because they’re computer programmers, the light was anathema to him, so but people want to go see and they want to get a feel for the space. And once you go through that, you do learn a lot. You find out what they like, what they don’t like. What type of lobbies air good you. Know buy-in various factors that are they could not articulate that they are they they do articulate in their expression when they see something ok, and for me, that’s a hugely valuable amount of information that i get and then i go back and sit down with them and say, what do you really need? And then at that point, we can really refine our search. Now we have in a sense of the type of building they want, the amount of light they like neighborhood can also be important neighborhood, and that doesn’t only apply in new york, new york city, but what part of the city you want to be in could be very important where your employees coming from, where the people you’re serving, coming from right neighborhood yep, neighborhoods a big factor, and especially to when you’re negotiating rents because some neighborhoods and more expensive than others. So tenants well, you know, may want to stay in the area there in that they’ve been in and fifty years, but that area now is the most expensive area in the city, and they can’t afford to stay in that, so now they really are forced to look. At other areas, and it also helps in the negotiation. You want an alternative, you get noel turner that you’re willing to go to in a less expensive area. That’s big leverage to use against your current landlord. Okay, so how do we then get to the state where we start making offers so that we can get these bonified alternatives? Tio tio use in our negotiation with where we are? Well, so we’ve looked at a bunch of spaces. We make sure that they meet the technical requirements of the tenant of the organization latto we then look at the financial aspects of the of of each transaction because at the end of the day, it’s the money decision. That is the last decision that is made. So you have five or six spaces that work on a technical level. You you can either do one of two ways you can make offers to each landlord, including your own. Or you can ask for you, khun send each owner and or if pia request for proposal and have them making offer to you. Okay, that’s interesting, but that probably only applies to organizations that might be looking for a certain minimum spacer. If you’re just looking for a couple of thousand square feet, the odds of you successfully delivering a request for proposals to her landlord are pretty slim. Well, you could deliver them, but the odds of getting a response quite slim. There’s a couple of factors that go into that one is how much space if you’re taking two hundred thousand square feet perfectly every every landlord wants you, they’ll stand on their heads. The answer on our fifty okay in a soft market, you can also even if you’re a small, our tenant, you can also ask for nora pee in a tight market. Unlikely you have to make offers. You have to get the landlord’s attention when you say smaller let’s say smaller in what is a soft market in a lot of places now would that include, like, say, ten to fifteen thousand square? Yeah, i would say that’s anything under ten, you would probably make an offer, but ten and over you, khun certainly it’s not embarrassing. Tio have ah, haven’t landlord respond to a north pick and then so that our f p lays out what your requirements are and how the and then it’s, just the reverse of an offer to offer your putting it. I’ll pay you twenty dollars a square foot and rent in the r p you’re saying, what will the rent be for all of the things we’re requesting, you know, ten thousand square feet on the fourth floor, you know, in the southwest quadrant of the building, you specify exactly what you want and the landlord rules respond to that. Okay, so i think this is a good point, whether we’re whether we’re doing the r f p or whether we’re making an offer, talk about some of these other variables that you can you can work with besides trying to negotiate the rent falik build outs is one, but there are a lot of what we call in the profession concessions so one is the landlord will build the space or the land will give you fifty dollars a square foot for you to build a space. They’ll give you free rent free rent, not just two, build a space, but after the space is built and you’re in the space and that free rent offsets your your expense expenses for architects from moving things. Like that because you could negotiate the period of free rein. How many months that’s going to last? Okay, there’s. A myriad of clauses in annalise, which i’m sure you’ll get to later. But you know, the electric claws can be done in a variety of ways. There are escalations that could be they could be measured. Okay jargon jail what’s an escalation. The landlord in the least, always has some sort of escalation factor that corresponds to the cost of operating the building. So, as the building operating expenses go up over time, the increase is usually passed on to the tenants. Okay, but we can negotiate whether it is. And so now it’s, the measuring how it’s measured. So they’re actually formulas then is that right there? Numerous formulas. Ok, ok. What is the mother? Let’s? Not go into the formulas? That’s. Mathematics. What are some of the other variables that we can be negotiating around? This is interesting. Well, there’s, a lot of you know, the certainly the rent is the major one who has the major impact. But electric escalations t eyes. Which is the construction? How? The construction was a stand for lieutenant installation ten. Installation building how the space is delivered. Is it delivered raw? Is it delivered? Partially finished? Is it delivered with bathrooms with air conditioning? All those things have to be negotiated. Really? So? So space doesn’t automatically come with bathrooms and cerini not necessarily necessarily. Okay. Interesting. Okay. And then if you have specific requirements that need to be built in, you have a vault that you want because you are you’re a lad. And you want plumbing for your sinks that also can be negotiated into the into the rent if acquired. Okay, we have just a couple minutes left. Let’s. Talk about working with a broker, a real estate broker and creating incentives for that person to work for you. First of all, who does a broker work for the law is that whoever pays you is the principal. And whoever receives the peyton payment is the agent. So the broker gets paid by the landlord. Okay, traditional that maybe something that now is that only makes bro hold on sec. Look that guy’s taking over the show. Does that make a thie the so i think people are not familiar with that. So a broker, who’s who’s. Spending time with you looking at space, they’re actually getting paid by the landlord or the owner of the building it’s like you if you’re buying a house that’s the same thing nice lady shows you the house ingratiates herself with you and makes you know you’re her best friend now she’s representing the seller it’s the same with the broker unless you hyre that broker to be your agent. And if you hire the that broker, you have a piece of paper that says, george grace is my exclusive broker, he represents us his fiduciary responsibilities does to us even though he’s getting paid by a third party. The law is that if you have a written document, it negates that the common law of principle agency okay, based on so we’re no longer than looking at who pays the broker. We’ve been looking at that piece of paper exactly, okay? And is that something that that non-profits looking for space should have it’s interesting non-profits are the more progressive groups? They because they want they want clarity, they want transparency, and they want incentives aligned with theirs better than even for-profit they tend to want tohave these relationships. And want them in writing and want their understanding. So it’s, clear to the executive director, is clear to the board so that they are getting the best information for them, for them to make the best decision. Okay, so they’re getting good information, and they could make a decision, property rights, that’s, something that non-profits should should look for and to ok, we have to stop there. George graces principle of g grace and company founded in nineteen ninety eight, this is our first segment of learning office, least lessons. George pleasure to have you on the show, thank you very much. Thank you for inviting me my pleasure. Stay with us after the break, it’s, tony’s, take two, and then we’ll continue learning office lease lessons with robert j smith and kate piela. Stay with me. You’re listening to the talking alternative network. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics politically expressed. I am montgomery taylor, and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office needs better leadership, customer service sales, or maybe better writing, are speaking skills. Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com welcome back time for tony’s, take two at roughly thirty two minutes after the hour little about my block this week. There’s a standup comedy video of mine from july i did a show at gotham comedy club on west twenty third street in manhattan in a couple months ago, and that video is on my block. E, m p g a d v dot com also want to remind you that we are media partners for the next-gen charity conference that’s on november seventeenth and eighteenth here in new york at the tribeca performing arts center. Some of the speakers are craig newmark, the founder of craigslist and craigconnects duitz and he’s been a guest on this show, rabbi shmuley boteach, america’s rabbi and also charles best, the leader of donors choose dot org’s that’s, just two of about fifteen or seventeen speakers that they have throughout the day on november seventeenth. And then there are other sessions on november eighteenth. I’ll be there interviewing speakers as they come off stage, and you’ll hear those interviews on the show afterwards. So the conferences november seventeenth and eighteenth. You can get information and get your tickets at next-gen charity dot. Com and that is tony’s take two for friday, september sixteenth. With me now is robert smith. Robert is a no attorney. Opened his law practice in nineteen ninety three. He has represented renters, buyers and sellers of commercial and residential properties. He’s, also an experienced real estate and commercial litigator with me, also is kate piela. Kate is executive director of dance new amsterdam, a contemporary dance organization in new york city. Kate robert welcome. Hi, tony. Welcome. Thank you. Thanks for having a pleasure to have you were continuing learning office. Least lessons. Now, robert has reviewed dancing or amsterdam’s. Lise and robert. There was something that you want to talk about in terms of when rent starts and we’re going to get to that shortly. Let’s. Just start a little bit with the least history. Maybe kate, if you wantto just a little bit about how this least came about. Well, initially dance new amsterdam was dance space center, and it was up uptown a little bit on broadway for fifty one broadway. And they needed a new lease because they’re at least was running out on the new place and they were invited down. Tto help! Participate in the revitalization of lower manhattan after nine eleven, and so that was the initial sort of of research that was going into this in the city was open to bringing non-profits and cultural organizations to help the revitalization and dna they they re branded, changed their name to dance new amsterdam for the air they were moving into. And we’re the first cultural organization to risk the move down into do you know, in the aftermath of what was going on down in lower manhattan? Okay, okay. And and they were moving into a public space? Yeah. Publicly owned building in that it is a city owned building it’s a sun building. And we’re going to talk a little about that because that has implications for for lease negotiations. So turning robert to you, one of the things you want to mention was in terms of when rent starts to be paid. What? What is what is the least say? And what can we learn from that? This goes actually duck tales with some of the things that george was talking about earlier when he mentioned that one of the things that can be discussed are either rent. Concessions or on allowance for a period of time that would permit the tenant too, do negotiations or renovations of the space. And while that was going on to have a forbearance of rancid, basically not be able to pay rent while that’s happening. So it’s essentially they take the space, they sign the lease. And then there was a period of free rent. And during that period of time, during that period of time, the tenant is doing the work too customised the space to build it out. And that is one of the things was happening here, the actually it seemed like and when i looked at the police and i know you mentioned this to you when you and i first discussed this, that it seems like a generous period of time that was given to dna for its buildout, they got sixteen months of free rent. Okay, that does sound like quite a long time. You’re in four months, right? Does butt thie issues that dna was facing at the beginning of its terms. I meant that as it turns out, it wasn’t long enough on. And i think that the importance one of the important lessons is to try to build in as much flexibility in terms of time to tie it in rather to an event to say ok, when we are done with our construction, part of which is coming from city funding. Okay. And here you have a city owned building also by that in rather than a specific period of time. So so you were in this public building. And this is where some of the implications of being in a publicly owned a city owned building are on dh. You had to get permits right on dh permission for the build outs. And that took a lot of time. Well, money renovate. Every organization has to get permits to build out. There was just some walls that we hit with the entrance because there’s so many students coming in the entrance to the building initially was a public public entrance to department of buildings on to eighty broadway. We ended up having to find another entrance in the building, which meant we had to expand theory, jinnah ll amount of space and redesign the the plan. Okay, so this all added to the time exactly and then getting new permits. Because you have to do it on the original design and then there i mean, there’s, yeah, there’s permitting, right and there’s always going to be something unanticipated in build outs and sounds like yours was extreme having to find a new entrance. And so robert that’s your point about trying not to negotiate a finite time? Because as it turns out, even sixteen months wasn’t enough time. It’s true. And i think that any time that you’re talking about build outs and as kate mentioned, when you have permits, anybody has to get permits when they’re making changes when they’re doing building the department of buildings is particularly overworked and overburdened, and they get tremendous number of requests and things that they have to look at. So, you know, you need to have an expediter you need to get things through it’s a time consuming process added to that is that for dna, their funding was also public funding. So i think any time that you have the city involved in multiple layers of a transaction, you have multiple opportunities for delay, even more than you would with other parties. What was that? What was the nature of that? Public funding city agency’s funding dancing came through numerous public and private, but we got it through the elected officials through h hud laura manhattan development corporation. So if you look at all these layers of public funding, there’s rules and regulations and reports that have to be followed procedures and reports filed and followed to get thes and this is adds to delay possibilities now, robert what’s the likelihood that, ah, landlord is going to agree to flexibility in terms of when the least payment start different circumstances will lead to different results in this particular instance. Great lawyer answer. Love that. No problem. We do what we can in in this particular instance, we had a situation where the space that dna was coming into had been vacant for many years. I think it was about ten years from what? What kate had mentioned. So you had a tenant coming in that had a better bargaining position than it might if it was coming into space that had been used for a period of time. Or if there was a lot of competition from other entities that were looking to move in here, dna is the only game. In town, they wanted to move into this space, the landlord in this case, the city or there was another entity that was in between the city and dna that was technically a tenant in subtenant situation, so dna had a lot of leverage, and i think given that it was in a better position to dictate some of the terms to the landlord, including the term about look, when we are going to start paying rent, when we’re going to be ready to start paying rent, if they didn’t have all of that advantage, i don’t think they would have been in as good a position and, you know, often that’s the case, and i think that’s again, going into some of things george was talking. There is the caveat to add to this whenever anybody gets public funding the use of that funds to rebuild or to renovate, or whatever you do with it is the life of the bond because you get bonds to get public funding, that government gets a bond to get the money, and they give it away to nonprofit organizations, and there was, and that agreement has between a b between the landlord. And the city, because it’s public funding in the agency that’s giving the funding. And so i think this points back to again public funding, publicly owned building and a commercial landlord in between, as with this whole process, so that complicated things, but it also makes it a little odd sometimes in trying to understand these covenants of what is the life of the bond and these sort of things, because things can be manipulated much easier within a system now, my correct you were you were going to be subletting this space. Is that right? Okay. And that robert, that has some implications, right? Because now we’re talking about we’re dealing with the tenant who has the lease, and not directly with the building owner that’s, true and again, that follows up on some of the things that george was talking about in terms of what the incentives are and what the considerations are it’s more of a concern, too, the overland lord, the owner of the building, and in this case that was the city of new york and ah so it’s more of a concern to that anthony than it is here to the the tenants so to speak, because this was a ten and subtenant situation. So they didn’t have the same direct level of incentive that the city did, but again, because the city owned the building. I think that was a consideration that had to be brought into play here. And i don’t really think it was as much as it might have at the time that the lease was initially discussed. Okay, we’re gonna take a break talking with kate piela and robert smith, continuing our discussion about learning ofthis least lessons to stay with us. Talking alternative radio twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping hunters. People be better business people. This is tony martignetti aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting do you want to enhance your company’s web presence with an eye catching and unique website design? Would you like to incorporate professional video marketing a mobile marketing into your organization’s marketing campaign? Mission one on one media offers a unique marketing experience that will set you apart from your competitors, magnify your brand exposure and enhance your current marketing efforts. Their services include video production and editing, web design, graphic design photography, social media management and now introducing mobile marketing. Their motto is. We do whatever it takes to make our clients happy. Contact them today. Admission one one media dot com talking. Zoho welcome back to the show and your aptly named host, robert. We’re talking about some of the other variables that can be negotiated, whether by dancing the amsterdam or gender, generally besides just square footage and rent. What are some of the other variables that tenant khun b negotiating around? A lot of them revolve around liability issues? I think that in a number of instances, landlords will put provisions and leases that essentially try to passed through all liability to tenants. So as a for instance, always insisting the tenants have insurance and, you know, saying that if there is a requirement, for instance, and we discussed that if there are construction items that the landlord is required to undertake, either for reasons of statutory changes or insurance requirements, for instance, they have to put in sprinklers, they need compliance with the americans with disabilities act. There may be construction that goes with that, and the landlord is going to try to pass that through to the tenants to make the tenant liable to basically pay for the chillies. So so changes to the building structure can be passed through to the tenant. Even the tenants only will be there for five or ten years and but still, that could be a requirement in the least yes, and and i and i think that’s the kind of thing that again, at the beginning, you have to be able to step forward and say, no, this is something that you’re doing is a landlord and it’s for your benefit, and you’re required to do it. We don’t want to have to pay for that, okay, i see you nodding way actually act somewhat as a landlord of our own space. So if the h vac system breaks down that’s our responsibility to fix anything within our space, if something goes wrong, we have to manage it. The elevator is a different story, but that’s the one thing so he’s, right? You’re talking terms in your lease? Not not because you’re leasing, not because you’re subletting space to others, but within your linden our lease. You’re responsible for those things. Yeah. Okay. Now, robert what’s the likelihood that a that a building owner is goingto negotiate some of that away, you know, again, it goes back to the circumstances. And here, i think where you had a tenant with leverage coming. In you may again be in a better position at that point. The landlord is going to say, this is a benefit for everyone in the building. It’s not just, you know, for me as a landlord, yes, i’m being required to do it, but that means that your subject to that as well tenant and so i want you to take that on. So i think that’s a rough go in a lot of instances for attendant to be able to assert that. But i do think that it’s a point of negotiation and again depending upon the relative position of the parties is relative, you know, strength of their of their posture overall. That’s going to determine how likely a landlord is to give in on something like that, okay? And any one of these things that were talking about they all get put into the mix so that if you don’t don’t succeed in one variable, you might use that is okay. Well, if you’re not goingto relent on the past throughs of the required construction, then give us a break on this other thing, right? So what? What might be one of the other things sometimes. It’s insurance requirements insurance what’ll happen is that a landlord is gonna want tended to have ah, a certain amount of insurance to cover liability for property damage for personal injury damage. And it’s not always a reciprocal thing. And what i mean by that is that what happens if there’s damage in a space that’s caused by the landlords negligence with landlord is going to want to have the tenant essentially even take responsibility for that and try to absolve themselves of responsibility? Sometimes the landlord will say, any lie about any recovery that you can have can only be from us in our interest in this building. Normally a landlord’s interest in the building is going to be minimal. Okay? So now so they’re trying to limit their liability to their financial interests or their financial stake in the building. Well, correct, how does that? What does that mean? Well, what it means is that jargon, general jargon, prison state i don’t even know what that what were we talking about? You know, just you know, you’re not understanding tony that’s. Essentially what it means is that if if there is liability that could be assessed against the landlord and, you know, let’s say it’s a million dollars worth of liability, the landlord may only have a really ownership interest in the building that’s minimal because it has a mortgage, for instance, okay? And if it has a mortgage, then it doesn’t really have equity in the building, and it doesn’t have assets anywhere else. You as attendant want to be in a position to tell the landlord if something like that happens, we want to be insured as well. We want to be covered for a situation like that. We want you to have at least the same measure of insurance coverage that you’re insisting that we have on that space. Okay, so that’s, something that you can negotiate because otherwise and landlord, does something wrong? You go after the landlord? The landlord said, sorry, i don’t even have five cents to pay toward this. Good luck and, you know, you are essentially out of luck, and then you have to. Okay, did you have any insurance related issues around this lease? Well, it’s interesting because we’re in a building with multiple tenants and above us is the department of buildings and we just went through kind. Of a new issue of you’re laughing but it’s it’s fast, sadie it’s a laugh of pain. It is fifth floor had a leak in a pipe which came all the way down and pulled into our fourth floor. We’re on the second floor, so but it came all the way through the walls. We found the leak, but then it pulled at dna and then went down in dim o’dell’s. And then it started out that we were liable for that. But then when we did the research which we become responsible for its very interesting who’s responsible it’s like the last place that it came down it’s. Like what? We don’t care you it came from above. So then we have to do the research and go. But it came from you guys and they said, well, now you have to prove it it’s fascinating these how people passed things off and you have to be very careful and conscientious and it’s, time consuming and there’s damn dancing after them. Two vs models down below. Imagine they have quite a legal legal contingency contingent. They have a model lawyers. You have a mob of dancers and and young. People learning dance, and they’re not that dangerous. But the interesting thing, too, is that when you, when you see the leases that are produced, they’re probably going to be about seventy or seventy five pages long, there’s a lot that goes into them and there’s a lot that has to be reviewed and there’s a lot that can be missed and passed over. So it is imperative that from the first moment, when that least comes in, that every word in line is examined because every one of them could contain some type of klaus that’s going to imperil that tenant at some point in time, so it really requires diligence and vigilance to go through every every piece of it. Okay to that point, i think you really need to be intimately involved in a sense, with the process as the executive director and the board, because there are also paragraphs when i first because i didn’t sign this lease, i was i inherited all of this when i went through the least, i’ve found like paragraphs, which neutralised other paragraphs, which seemed to protect the organization, which i found really interesting dancing after them have ah, lise. Leasing specialist on attorney advising them, do you know i know you weren’t you weren’t running, we did and, you know, it’s a very complicated thing because we have thie over lise, and then the lease and deadlines to get the funding and deadlines to move into a new space and this whole really camaraderie about revitalisation of lower manhattan. So i think all of that sort of thing really like i can put the fear of god in a sense or the universe into some, you know, a group it’s like my head if we don’t do it right now and we don’t sign, we won’t get the money, and then we won’t have a life and, you know, it’s something that has to be taken very slowly and being very involved as an end, both lawyers have said, right and more rationally, maybe then some of the emotion that that could be could be swept up into it. Yeah, but yeah, exactly. But i think that this was a difficult time. It was very emotional for everyone. We have just about a minute left, robert there’s, something i want to talk about in terms of it. Not not. Not being even an obligation of an owner to provide water and electricity just in a minute left. Can you explain that and what we need to look out for? Well, sometimes there is, ah, clause that landlords will put in that says that they don’t even they’re not obligated to provide certain what you would consider to be basic services, and normally they do provide those services, but there may be times where, for some reason they’re interrupted and at that point, the landlord of saying, well, you know, sorry, we don’t have an obligation to provide it for you. And again, that’s one of those things where you say look, we can’t function if those things aren’t provided, your obligation is to provide certain basic services for us. You have to guarantee that you can’t tell us that you don’t have an obligation to do that. So that is something that has to be discussed right off the bat. It seems like it’s something that should be automatic. It’s not yeah, water, electricity, right lutely, we have to leave it there. Robert j smith opened his law practice in nineteen ninety three representing renters, buyers and sellers of commercial and residential properties. Robert, thank you very much for being on the show. Thanks for having me, tony appreciate pleasure. And kate piela is exactly the director of dance new amsterdam contemporary dance organization in new york city. Kate really? Thank you very much for sharing dnas sort of woeful story about about the least at least. Yeah, thank you very much. Well, thank you for having me. Pleasure. Thanks for sharing that story. And i want to thank your publicist, amber, for recommending the the idea of the show. This whole show was really pitch to me by ember, and i like the idea. I hope that you will be with me next week, when we will be talking about prospect research on women donors. The last of my interviews from fund-raising day two thousand eleven, samantha cohen, from the american civil liberties union will be with me to talk about finding information about women that is valuable but often hidden. And the second half of the show next week learning lobbying limits or legal contributors from san francisco, jean takagi and emily chan explain the limitations on lobbying for charities. We all know charities aren’t supposed to. Lobby. But what activities? Constant constitutent lobbying? Can you have a petition? Can you say things that events or in personal face to face meetings? What can’t you say they’ll break all these lobbying limitations down for us? You can keep up with what’s coming up on the show. Sign up for our email alerts on our facebook page, obviously, facebook dot com and then the name of this show did you like today’s show, please like us on the facebook page? You’ve been listening live, but you can also listen. Archive itunes you can subscribe listen on the device of your choice at any time, you’ll find us on itunes at non-profit radio dot net on twitter you can follow me i hope you were with us today. The hashtag is non-profit radio or you can follow me personally and i’m tweeting often about philanthropy and the show as well, and use that hashtag non-profit radio use it recklessly. The creative producer of tony martignetti non-profit radio is claire meyerhoff, our line producer and the owner of talking alternative broadcasting is sam liebowitz. Social media is by regina walton of organic social media. Regina has arrived back in the san francisco area. After driving cross country from new york, we miss you already, but fortunately, you’re going to stay with the show. This is tony martignetti, tony martignetti non-profit radio hope you’ll be with me next friday, one to two p m eastern on talking alternative broadcasting, always at talking alternative dot com. I think that’s a good ending. 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Nonprofit Radio for September 9, 2011: The September 11 e-Effect

Big Nonprofit Ideas for the Other 95%

You can subscribe on iTunes and listen anytime, anyplace on the device of your choice.

Tony’s Guests:

David Campbell
David Campbell, professor of public administration at Binghamton University, who has first-hand experience from his work as vice president at Community Service Society (NYC) on September 11.

We’ll talk about his opinion piece in this week’s Chronicle of Philanthropy, “The Lessons of 9/11 Philanthropy.”

 

Cristine Cronin
Cristine Cronin, president of NYCharities.org is with me to discuss the first online giving responses to the attacks; what’s changed as a result; lessons learned about responsiveness and collaboration; and the future of the “”Donate Now”” button.”

 

Here is a link to the podcast: 058: The September 11 e-Effect.


Every Friday from 1 to 2pm ET.

Top Trends. Sound Advice. Lively Conversation.

You’re on the air and on target as I delve into the big issues facing your nonprofit—and your career.

If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

When and where: Talking Alternative Radio, Fridays, 1-2PM Eastern

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Welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent of your aptly named host very exciting show coming up today we’re going to be live tweeting we’re going to be, of course, taking calls on the phone if you’re on twitter, join us at hashtag non-profit radio joined the conversation there on twitter by phone were at eight seven seven four aito for one two oh! Before i introduced this week’s guests want to remind you what we had last week was dr robert penna. He was with me as the author of the non-profit outcomes toolbox. He and i discussed the wave of reliance on outcomes, measurement and how small and midsize non-profits khun ride that wave comfortably alongside the big shops. We also talked about easy bake ovens and my eagle scout project, which turned out to be an example of what not to do in outcomes measurement had a good project, but i didn’t measure the outcomes this week. I’m going to be joined by christine cronin she’s here in the studio christina’s, president of n y charities dot or ge with me to discuss the non nine eleven effect she was involved with the first online giving response very early on in the afternoon of september eleventh. We’re going to talk about that what’s changed in online giving as a result of september eleven lessons learned about responsiveness, collaboration, some other lessons and the future of online giving and the donate now button, then halfway through the show, will be joined by david campbell. David is a professor of public administration at binghamton university. He has also has first hand experience on september eleventh from his work as vice president at community service society in new york city will talk about his opinion piece in this week’s chronicle of philanthropy. The lessons of nine eleven philanthropy a decade later, if you want to find that opinion piece, go to my blogging m p g a d v dot com and for those listening live it’s, the top post in the blogged and there’s a link to david campbell’s op ed piece in that post midway between in the show between the two guests. Tony’s take two from my blaga reminder about last month’s podcast for the chronicle of philanthropy, which was about your development plan i host a monthly siri’s. For the chronicle, and also from this week, if donors are investors, they then they need a motley fool. Actually, that was last week’s post, but it’s getting a lot of comments this week, so you might want to give your opinion on whether investment advisers will be coming for the non-profit sector. Again, we’re live tweeting hashtag non-profit radio. Join the conversation on twitter. We’re going to take a break, stay with me, and then i’ll be joined by christine cronin. The nine eleven effect. You’re listening to the talking alternative network. Dahna are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police crawl. Offset. Two, one, two, nine, six, four, three, five, zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. Buy-in hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Dahna welcome back to tony martignetti non-profit radio, where we’re always talking about big non-profit ideas for the other ninety five percent. With me in the studio now is christine cronin. She led the creation and launch of charity wave dot com, which was one of the internet’s first e-giving sites started in nineteen ninety nine, and as a result she was on the front line of e-giving on september eleventh, two thousand one, she has worked in washington d c including as national president of women’s equity action league, which led the successful passage of title nine originating sports equity for women. Christine is now president of n y charities dot or ge, and i’m very glad that her work from september eleventh and today brings it to the studio. Christine corn and welcome hi tony, how are you, it’s? A pleasure to have you what was the state of e-giving in two thousand won? Well, right from the start, which i got involved in nineteen, ninety nine people were very cautious about using their credit cards online. And so the ones who were who had even been there yet were what i would call the early adapters. So people who are always the first to do everything. And and i also noticed that a lot of credit cards were being used because of awards and points. And so people love switching from check writing to credit card use for philanthropy because it allowed them to collect more points that charitable pursuits the thousand dollar gift gets me a thousand miles. So that was actually a help to getting app getting use of cards online. Absolutely. Andi, i still see that today with our clients, people who want to do gif ts in the five and six figures by credit card for all those valuable points you were at charity wave tell us about charity wave. This was on september eleventh, two thousand one tells about charity wave. Well, justice charitable giving is often a small project within any company. Charity wave was built at the instigation of the chairman of a computer encryption firm called wave systems and the chairman who his name, peter sprague and he’s, the former chairman of national semiconductor. For thirty years. I wanted to use his fledgling e commerce infrastructure for charitable giving. But nobody in his company, which was scientists computer geeks, you know really understood what he was talking about, and so he was helicopter skiing with a mutual friend one day, and he said, i want to use my e commerce infrastructure chaired e-giving nobody understands what i want to do, and my mutual for prince said, i think i know someone who would understand and of course, a lot of my background was non-profit so they called me from the mountain, and they said, would you meet? And i said yes and that’s how it all began, okay? And then, well, let me remind listeners that we’re live tweeting and the hashtag to follow is non-profit radio hashtag non-profit radio and just to sort of set the scene for moving us to september eleventh, i was monitoring a chat small non-profit chat, which is hashtag sm and pee chat, and i was not just monitoring, but i was on that this morning run by pamela grow and you can follow pamela on twitter using that name at pamela grow, and one of the quotes that i was really poignant to me was from someone who said he was in the tenth grade and on september eleventh casey deal away he’s. At k c j d and he said, you know, a tenth grade just trying to figure out what it all meant september eleventh dahna what what was the charity wave response was immediate. You were up that afternoon, right? Tell us that. I know, and it actually wasn’t me who was the original instigator. We were a cz much in shock as everybody else in new york city, and we actually were at fifty seventh and sixth avenue, and i looked down. You could see everybody walking because public transportation had stopped and everybody was silent and we were glued in front of the television, and suddenly a young staff person turned to me. And he said we should set up an emergency relief site, and i just stared at him for several seconds because never in my wildest imagination had i thought i would ever set up an emergency relief site for new york city, and we were already working very closely with united way international. So we were handling charitable giving two disasters all over the world for united way international. And yet this was still just such a stunning concept to me. But then i realized he was right, and i called our engineers who were based in massachusetts and where our servers where, which were completely safe, and everybody just jumped on the idea, and we had a sight up that afternoon with united way international. So you you pulled yourselves away from what everybody else was watching toe actually dig into work, right? It was up that afternoon. Yeah. And what was the what was the first response i know in the first few days or a week? Well, it was interesting that evening, i was still at the office, and i just wrote an email and i said at this time of, you know, profound tragedy, you know, i just want you to know that we’ve set up an emergency relief site for washington, new york, in pennsylvania, and one hundred percent of your gifts will go two victims of these tragedies and what really surprised me because i think many of us did not know that the phones were down and we were so swept up in watching television and in the in the moment that we didn’t realize the phones were ringing and people all over the world because i wrote to everyone in my address book, people all over the world wrote back, and their first words were, thank god, you’re alive, because no one could reach any of us. And we didn’t even know that. I mean, it had just went past us, but then immediately, the gifts started coming in. People were desperate to do something, and the gifts came in from all over the world all over the world, and we are going to talk a little about the international response you got. But so even that afternoon and that evening, gifts were coming in. Yes, you have to take a break with christine cronin. We’re talking about the nine eleven effect. She’s, the president of my charity’s dot, or ge, take a break and stay with us e-giving lending, tooting, getting, thinking things you’re listening to the talking, alternate network, waiting to get into thinking. Nothing. You could are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall. This is sam lebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Looking to meet mr or mrs right, but still haven’t found the one. Want to make your current relationship expert billing as possible? Then please tune in on mondays at ten am for love in the morning with marnie allison as a professional matchmaker, i’ve seen it all. Tune in as we discuss dating, relationships and more. Start your week off, right with love in the morning with marnie gal ilsen on talking alternative dot com. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com talking alternative radio twenty four hours a day. Lively conversation. Top trends, sound advice, that’s. Tony martignetti, yeah, that’s. Tony martignetti non-profit radio. And i’m travis frazier from united way of new york city, and i’m michelle walls from the us fund for unicef. Welcome back to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent, you can join us on twitter the the hashtag to follow is non-profit radio if you’d like tio call and talk to christine kronen were at eight seven seven for eight o for one two oh eight, seven, seven for ito for one two oh, from the small non-profit chat that i joined earlier this afternoon earlier this morning, this came from amy sepp dahna she said, my stomach still drops thinking of nine eleven. Amy cept is at nim beust. And i am b y christine cronan is with me and she’s, the president of n y charities dot organ had direct firsthand experience on september eleventh. Christine, we talked just briefly, but what? I want to get into this a little about the international response that you got from from charity wave what was happening? It was amazing because we were affiliated by the next day with the new york times nine eleven fund and united way international. I mean, we were seen as very serious player in the e philanthropy space. And so people wrote to us from all over the world and we were in the new york times every single day as part of their giving campaign, because i just want to clear united way as well as new york times media’s giving right was need e-giving cases was where the charities you had started with, right? Right? Well, i called jack rosenthal, the president of the new york times company foundation, who we were already working with on neediest cases, and he said, you know, give me a few hours, and so by the next day, the new york times nine eleven fund had been initiated, and so we we went with those two major charities, so as a result, we were getting emails from people all over the world and and very, very touching emails. I mean, even today when i read them and i re read them, i realized how important it is for people to be able to reach out and express their feelings during a disaster and people all over europe and japan and other parts of the world, we’re writing to say something about their feelings about new york and in the depth of how they felt strongly about new york city, whether they had been there or there they had grown up there and that they wanted to do something and in so many people throughout ideas like we can create these t shirts and we’ll sell them here and then we’ll send the money and every email it seemed at the time ended with what do you think? And so i and i felt absolutely compelled to stay every single night, you know, until eleven and midnight responding to all of those. What do you think? Even though i didn’t necessarily know the answers, people were looking for an outlet, a place to do something and you ah, charity wave and other outlets that eventually a rose. I gave them that opportunity. A little boy wrote from switzerland, and he said, i want to do something, but don’t ask me to raise any money, tell me what i can do. I mean, it was just some of them were just heartbreaking, so it was so it was very time consuming, but i did it on dh. How about financially? Just in terms of the response to the site that way? Yes. Now remember, people were still hesitant about credit cards online. At the point in time, but there’s something about a disaster which helps people, you know, jump over the fence and start using them and to quit writing checks. And so there was quite a surge in online giving, i think you know, overall within about six months, thes site raised just under two million dollars, which at that time was a lot for online giving for those who will be listening to the show on the archive. Trending right now on twitter is the hashtag biggest lesson learned from nine eleven so if if you’re listening live, you can look at that hashtag but for those who are in the archive you khun listening to the archive you khun, listen, look back to the hashtag biggest lesson learned from nine eleven and so let’s christine let’s turn to some of the lessons first, how how do you see online giving compared to other other methods of giving? Well, i was very used as everybody was in the non-profit space to direct mail and the average gift through direct mail for years had been around thirty five dollars, when i began working at wave systems than charity wave in nineteen. Ninety nine one of the first things i noticed was the size of the gifts, and i thought to myself, wired there’s so many hundred dollars gifts, you know, it didn’t make sense to me, and i finally began to realise, as did others who were involved in philantech toby around the world, that people will give more with their credit cards than they will win the writing checks, and i sort of explained it to myself if i’m in macy’s and i only have a check in some cash, i’m going to spend less than if i’m in macy’s and have a few credit cards on me and so that’s sort of how i explained it, okay, but then the challenge, of course, becomes acquiring the donors online versus doing more traditional direct mail. Any advice around around that? Well, often they find you? I mean, i’ve actually found it easier to be online and to be in search engines, and people find us more than we’re not spending at all this much time looking for donors, as we did before and let’s explain what is and why charities dot org’s well after the internet, bust the wave systems had to shut down various parts of the company, and we were we were never something they made money on, in fact, you know, they were funding it there is funding it, and and they were absorbing credit card fees, so we were also truly one hundred percent of the gif ts in the credit card processing fees went directly to the charities that that wave charities, it was they never anticipated nine eleven when they set up that procedure, and so we were, you know, immediately targeted as something they had to shut down. And so the chairman, at that point peter’s break said to me, well, what do you want to do next? You know, i’d be happy to help you, and i said, we know so much i said we should do this as a non-profit and he looked at me, he wasn’t sure you okay? He was going to be part of that, and i said, oh, you’re going to be chairman started recruiting your board instantly in the first conversation, brilliant, and i said, but i would like, i don’t want our efforts to be so dispersed. I mean, we were really national and any charity in the country could have started using us his charity wait, but it was very difficult to do. Unlimited resource is and so i said, let’s, just target a c space and do it really well. And after nine eleven, you know, it was so obvious to me that i wanted to target new york because of the emotionalism of that entire time period. Okay, so and why charities dot organism is a portal that leads people to e-giving and also information and even volunteering right for new york chadband tax returns on every charity in new york state. And i figured there were about twenty five thousand, but there were really closer to sixty. And now there’s closer to over one hundred hundred thousand. Right? So a little less than ten percent of all the charities in the country. The public five o one c three charities, which is, like one point three million. Roughly one point. Four are in new york state are their sites like and white charities dot or ge in other states? Well, just about everything has been tried, and there was certainly one called touch dc, which has now been sort of absorbed. Into network for good. And then there was one out of louisiana, which was started by the louisiana givers, but it didn’t last. It was sort of what the internet boom was all about, just hundreds and hundreds of efforts to try to make something go. But i would say probably eighty to ninety percent of these things died because there weren’t the resource is to keep it going, and later on, we’re going to be joined by professor david campbell from binghamton university, who has an op ed piece in this week’s chronicle of philanthropy about lessons from nine eleven and the three of us will be talking a little about some of the charities that were created right around nine eleven and how few of those have actually exactly of those have actually survived? So let’s let’s move a little to the future of of online giving. What? What do you see as important? Or maybe some things that charities generally are not doing online, that they should or trends? Well, everybody pretty much knows they’ve gotta have a vibrant website, and they’ve got tio got to make sure the meditate eggs air working with the search engine. But the problem really is is that often the staff at small non-profits aren’t trained in these areas and as you know, like ninety percent of the non-profits air subsisting on five hundred thousand dollars or less that’s why we’re big non-profit just for the other ninety five percent exactly, and so, but but the internet really has made many, many things easier, and i intentionally hyre young people because they know so much more technology. We’ll even that idea on september eleventh, you said came from a young person, right person? Absolutely so hyre the young certainly we’ve had lots of shows devoted to social media presence for non-profits how important that is and how even just get started. So listeners, you can look back to the archive for how to get started in social media, even if you’re a small shop um, and why charities dot org’s there are facebook presence. Oh, yes, but that is his vibrant as it should be. So we we do run unlimited resource is and and we’ve had over fifty million dollars go through when, you know, we started on a shoestring in late two thousand four and so that’s a lot. Of work it so it’s a lot of effort on the part of staff to make sure everything goes well. Yes, and every charity, nearly every charity starts on a shoestring. There may be the well endowed family that supports a charity in the outset because a family member because of a family member’s passion but that’s the unusual case nearly everybody starts out with a very small budget, very small board and a lot of passion. And how do you turn that into move that toward, you know, more of a business model, and there are ways for small non-profits do that as you’re you’re describing, but it also, you know, sort of explains, as you said, so many of them then go out of business because they are all start with passion, and if they’re lucky, they start with money. But, you know, you can’t it’s this it’s a heavily regulated area, and so there is a lot to do to keep a non-profit going and there’s a lot of paperwork that needs to be filled out by people who didn’t realize that that’s what they were getting into that’s right way had a show, just a couple. Weeks ago with jean takagi and emily chan are regular legal legal contributors talking about alternatives to starting a non-profit and some of them one of the ones that they like to quote the first when they’re talking to someone who wants to start non-profit is collaborating with an existing organisation, and we’re gonna talk about that with professor campbell when he joins us, we have just about a minute before the break, what do you see is the future in online giving? Well, it’s very exciting because i mean, the young people coming up, i feel like they almost have a charitable jean, you know, that we didn’t necessarily have, you know, and they i really can’t even envision a life without charity being a portion of it. Plus they been handling and dealing with technology since they were, you know, two and three and four, and so they have a level of comfort with technology that many of us never had, and so i think we’re going to be seen so many exciting effort’s online and on the internet as a result of this generation coming and rushed on dh younger than generation, why i’m with christine cronin. She’s, the president of n y charities, dot or ge. She has first hand experience from september eleventh in online giving. We’re going to take a break right now. After the break, we’ll be tony’s. Take two, and then i’ll be joined by professor david campbell. We’ll be talking about his op ed piece in this week’s chronicle of philanthropy, which is based on lessons learned from his firsthand experience in september eleventh giving. So i hope you’ll stay with us. You’re listening to the talking alternative network. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics politically expressed. I am montgomery taylor, and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. 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Interested simply email at info at talking alternative dot com zoho dahna welcome back to the show, it’s time for tony’s take two, which is based on my blogging this week, you’ll find a reminder on my block about the podcast that i did last month for the chronicle of philanthropy that monthly podcasts siri’s is called fund-raising fundamentals and last month’s topic was your development plan. My guest there was amy eisenstein, so there’s a reminder about that because you may have been in on vacation in august, and i don’t want you to have missed that. So now, in september, i’m reminding you about august fund-raising fundamentals, and of course there’ll be a new one in another week or two, and i’ll let you know about it also, um, i blogged last week’s post was if donors are investors than they need a motley fool, and that post is getting a lot of really insightful, valuable comments, my argument there is that as donors become investors, i believe we’ll see the rise of investment advisory services for the charitable sector like motley fool does for people who invest in stocks and bonds, and you might disagree and i’d love it. If you do, i’d love for you to post a comment that you disagree or if you agree, you’re welcome. Tto put that up to, you know, don’t be silent, even especially if you’re in agreement, please, i need some support, you know, because we have organizations, there are for-profit cos like rockefeller philanthropy advisors on, and there are others, but they do philanthropy advising on ly for the wealthy that’s the only place i see it right now, and i think it will trickle down to people of modest means who make thousand dollar gift to charities or ten thousand dollars gifts to charities like the motley fool does because it’s, a local motley fool, tend to be a lower cost, although very insightful and valuable information and it’s, all web based motley fool. So i think we’re gonna start to see marty full type companies for the charitable sector. What do you think? You go to my blog’s at mpg, a devi dot com, and you’ll see that there. I’m joined now i’m going to bring in professor david campbell. He is a professor at binghamton university and chair of the public administration department there. On september eleventh, two thousand one, he was vice president for programs at the community service society in new york city, and they were affiliated with the new york times neediest cases, which christine cronin was just talking about. We’ll bring all that together. We’re talking about david campbell’s op ed piece in the chronicle of philanthropy this week titled the lessons of nine eleven philanthropy a decade later, i’m very pleased to welcome to the show from binghamton, new york. David campbell. Thank you, tony david, i well, i know you’re actually not in becomes and right now you’re unethical, but has binghamton doing there’s? A lot of flooding there and evacuations. Twenty thousand people have been evacuated in in binghamton, still a state of emergency, the building where i work has been flooded, at least the basement and and the first floor things are pretty grim, so i guess i would ask your listeners, too. Check out the local charities in broome county, united way of broome county and others that are looking at ways to provide assistance to the many people in the southern tier who’ve been affected by the floods. David on september eleventh, you were vice president at community service society. Why don’t you explain what that organization did? Community service society is on old line social welfare organization that has always focused on the needs of low income new yorkers, and after nine eleven, we were sort of faced with the challenge. How does the organization adapt to this very riel and new set of circumstances facing new yorkers? And and a lot of my op ed piece that dealt with how we responded and how other established organizations responded to nine eleven as well. If you wanna link teo david campbell’s op ed piece, go to my blog’s m p g a d v dot com and in the post for today’s show there’s a link teo read david’s op ed piece we’re live tweeting the hashtag is non-profit radio were also on the phone, so if you want to call eight seven seven four aito for one two oh, for those who may still use the phone and maybe you’re not on twitter david, you point. Out. Well, actually, before we go there, community service society was related to the neediest cases in new york. The new york times. Charity, right? Yes. So the new york times neediest fund, a seven or eight established non-profit organizations, the community service society is one. And after nine eleven, the new york times created a special new york times nine eleven media’s fund. And ah, supported those same seven or eight organisations and one or two more that were specifically focused on disaster relief. So christine cronin, were you aware of community service society? Very much so. We had a we had a donation screen and then drop down with every one of the seven agencies listed. So we were very involved. And david. Then on september eleventh, you well, from september eleventh, you’ve just to point out some some lessons for existing charities. And one of them is that that they’d be willing to step outside their traditional role. Can you can you say a little about that? Yes. I mean, this was the thing that troubled me the most. The story i tell on the op ed is having come back to new york on september thirteenth. And talking to david jones, the ceo at community service, a sizing well, what should we do? And i thought, disaster relief, that’s not what community service society does and david’s comment to me was any organization to be relevant has to be responsive to this new big needs facing new york city, and we had to figure out and he was right. We really had to figure out how do we adapt the capacities and skills we have as an organization to be responsive to these new needs? Faith thing, new york city residents, and we did it. It wasn’t as biggest stretches, i thought, and i think one of the lessons is that organizations can adapt to new circumstances and make a big difference that way. And how quickly would you say you? You adapted and we’re ready to go well, we had always provided emergency assistance to families facing housing challenges, so we were able almost immediately to say we’re going to move away from finding providing exclusively eviction assistance to providing emergency financial assistance. We could do that within days. Subsequent to that, we had to really learn. What is this? What are the new needs? That other new yorkers air facing. And how can we change our services, for example, providing information toe local non-profits about new disaster relief benefit? We did that kind of education that took us two, two, three, four weeks, but it was really sort of based on how the, how the system of disaster relief was evolving. So we had to evolve with other new york city charities who were trying to figure out what to do at the same time. The learning and adapting and christine, that was your lesson you you learned and adapted immediately when you’re young staffers suggested that you need to do something that right. Assume it’s a disaster happens it’s no longer business as usual. And you’re sort of like playing it day by day, hour by hour. And suddenly you may be in a room with twelve other charities who you sort of have friendly rivalries with because you’re all pursuing the same pots of gold at various foundations. But all of those rivalries have to end during a disaster and it become simply what can we do? What we do is a group. How can we work together? How can we supplement? Each other’s efforts and you know, it’s not always the easiest thing to do, but you have no choice during a disaster. And david campbell, your your op ed points out in a quote, i think from the your ceo that ah, charity risks irrelevance if it doesn’t react too to the disaster. In fact, that’s what? The reality for new yorkers on september twelfth was that we had been attacked and three thousand new yorkers had been killed and many were displaced and struggling, and it was the only way to be relevant was to be responsive in some ways that was sort of what the community needed. And and that lesson took me a couple of days to figure out, but as christine point that we had to adapt because that’s what new york needed at that point, and i want to bring in something that comes from the small non-profit chat that i was privileged to be with this morning before the show quote is from from shannon do little zoho her, she said that you must connect services to the tragedy in the aftermath of fund-raising and i think that’s pointing out sort of the same. Thing you, otherwise you risk irrelevance not only that you have to act, but that your services have to be related to the tragedy at hand. That’s chan and do a little and her twitter ideas at sl do little so christine, you just we’re talking about collaboration and david, you have a terrific story about collaboration around the windows of hope organization in september eleventh. Can you can you tell that story? Yes. So the windows of hope family relief fund is a a new organization that was created by a chef who who wanted to provide some assistance to the families of hospitality industry workers who died on nine eleven. And in that case, it was the families of workers that windows on the world than anyone else who worked in the hospitality industry who was killed and this group of chefs and other hospitality industry professionals got together in the month after nine eleven. Some of you may remember a special event called dine out on october eleventh, two thousand one, and from that event and others raised six million dollars and subsequent another eleven million dollars within the year and in october two thousand won the leaders of windows of hope came to community service society and said, we’ve raised this money. We want to help out this group of of the families of hospitality industry professionals who were killed. But where, chef, not social workers. We really need to figure out where to get the expertise, to provide assistance quickly and effectively to the families who are affected. Can you help us? And so we we agreed to collaborate with them because we had the expertise and how to how to provide this assistant. And we had knowledge as a social service organisation about how to distribute it effectively. So we leverage they leverage their expertise and their connections with people in the hospitality industry to raise money and focus on the concerns of the specific population. And we were able to provide the technical expertise to distribute that money. So it was possible to help those families of hospitality industry workers who were killed. I just think that’s a great story about collaboration. We have just about a minute before break. Christine, you have a comment on the story? Yes. I saw very much through jack rosenthal’s work. Who is president of the new york times company foundation. He really focused in on the immigrant populations and and the people who are really out of the loop of social services, and he gave a lot of thought and and brought his resource is together to get to the people who would never be part of the normal social service structure. And that’s, that’s difficult to do because they often these people don’t want to be found, but they were desperately in need. You know, they’ve lost their their breadwinner. We’re talking about the nine eleven effect on tony martignetti non-profit radio. We’re going to take a break and when we return, of course, so staying with me will be christine cronin, president of charities, dot or ge, and david campbell who’s op ed pieces in this week’s chronicle of philanthropy, about lessons from nine eleven. Stay with us talking alternative radio, twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping hunters. People be better business people. Buy-in this is tony martignetti aptly named host of tony martignetti non-profit radio baizman non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting do you want to enhance your company’s web presence with an eye catching and unique website design? Would you like to incorporate professional video marketing mobile marketing into your organization’s marketing campaign? Mission one on one media offers a unique marketing experience that will set you apart from your competitors, magnify your brand exposure and enhance your current marketing efforts. Their services include video production and editing, web design, graphic design photography, social media management and now introducing mobile marketing. Their motto is. We do whatever it takes to make our clients happy. Contact them today. Admission one one media dot com. Dahna if you have big ideas and an average budget to tony martignetti non-profit radio, we dio. I’m jonah helper, nari team in co founders of next-gen charity zoho welcome back. We’re talking about the nine eleven effect with christine cronin and professor david campbell. There are some lessons, david in your piece about small non-profits and how nimble they could be, and i think that windows of hope story is an outstanding one. That was it was a startup organization before we go a little further with that, christine cronin has some ideas about how big existing non-profits khun struggle in the midst of a disaster. Yes, often you find yourself in a pr disaster, even though it was so unintentional and you were really trying to do the right thing. And, for example, one of the major charities of the red cross explained that they often kept part of the money for future disasters, and they always had but that became a point of severe contention and ah, lot of bad press, and it haunted them for quite a while and then the including in congress? Yes, because red crosses congressional charter berry, but as well as outside congress. Yeah, and then the salvation army, because so much money was coming in offered to pay basic expenses of people across the country. I mean across the state. And city, they were flooded with people sending their bills in, and they couldn’t handle it. And then they found they had a pr disaster on their hands. And so, you know, you try to do the right thing, but often you find yourself in trouble later and david, the lesson you point out eyes that those big existing charities shouldn’t fear the small startups that emerge for disaster relief. Well, there’s always the fear, and you hear so much talk these days about we have too many non-profit organizations in a time of recession, we need to merge. And the takeaway i i took from nine eleven is that the windows of hope family relief fund, as christine was describing earlier, was able to meet the needs of a population that would otherwise be ignored, that those small organizations, really or the startup organizations can can fill a niche or metoo need that others are not meeting. And those immigrant workers those huh? Those families of hospitality industry people who were killed on nine eleven may not have been able to or willing to go to salvation army. They may not have been been nervous because of their their immigration status or or lack of familiarity with those traditional organizations, they go to a place they trusted and that in that situation they went to the windows of hope family relief fund because they knew the chef they knew the restaurant owners who started the fund, and they trusted and felt confident with them. Community service society, founded in eighteen forty three, couldn’t offer that same assurance hard lesson for me to learn, but a really important one for leaders and nonprofit organizations to take away. You did some research on the two hundred fifty eight charities that sprung up as a result of september eleventh, and and they were able to spring up because the irs offered on expedited tax exemption approval, but very few of them exist now want to share your research, please? So i i found that there were two hundred fifty eight organizations, as you mentioned, that received expedited tax exempt status from the irs, and of those organizations on lee, thirty eight of them have have filed irs nine, ninety information returns in the past two years, which means more than likely that only those thirty eight continue to exist. I don’t necessarily. Think that that’s a bad thing. What it tells me is that many of those organizations may have that i have not filed nine nineties have gone out of business, may have actually accomplished the goals they would have to accomplish, which was to provide immediate disaster assistance, most of the organization that continue to exist, or those that have the strongest connection to nine eleven organisations of victims, families, organizations like windows of hope that our most connected, and having most connected to nine eleven and haven’t enduring nine eleven related mission to to accomplish or to provide, and so a lot of of new organizations with a short term mission but went out of business as soon as that mission was accomplished. I learned from the small non-profit chat earlier today that vermont public radio has created an audio memory quilt, and i thought that was by posted by at brendan kinney, and i just thought that that was an excellent example of tying e-giving today to the disaster and so not not wanted by certainly not trivializing, but wanting to remember and tying the today’s giving to disaster ten years ago. So there’s an example of organization that’s still around and doing that important nine eleven remembrance work. So, david, the two hundred fifty eight seem like a small number two you that arose in direct response to september eleventh. I actually seemed like a relatively large number to me, but because and they raid six hundred seventy nine million dollars, perhaps the number of organizations is less important than the amount of money that they raised those two hundred fifty eight organization through six hundred seventy nine million dollars by the end of two thousand two. Although it was really dominated by a particular types of organizations. People who had really the closest relationship. Two, nine, eleven people from local communities affected by nine eleven people. Affiliate with firehouses. People in in, uh, trade associations and other organizations of workers that i could identify with people who were affected. I guess my quick take away is that what i saw in these organizations as people who had done something about nine eleven resonated with them, and they felt the need to respond. And you see, in those two hundred fifty eight, that sort of connection and identity. Christine, what do you think? Two hundred fifty eight. It makes sense to me because americans are just so charitably oriented. And if they are great, if their if they feel emotionally connected to something, it makes sense to them to start a charity. They often get into it, not realizing how much is involved. But it’s. Not surprising to me at all, because i just see this every day. Yeah, david going, i would have one other thing about this. Remember that starting a new organization is in contrast to giving to an existing one. And so i suppose you can evaluate that two hundred fifty eight as a number on ly, in contrast to all the other existing organizations that people gave teo. And if you think of it in those terms, perhaps the two hundred and and all the opportunities people had to give to existing organizations, the two fifty eight probably look pretty big. Okay, fair enough. And certainly that staggering number six hundred seventy nine million by the end of two thousand two is quite large. So so, david there’s. Some terrific lessons, i think in your in your piece. Oh, and again there’s a link to david’s op ed piece in the chronicle. Of philanthropy on my block, mpg dot com about existing non-profits not fearing and, in fact needing to collaborate with new non-profits and and us not discouraging new non-profits anything more you want to say about the lessons learnt because that’s, the that’s, the crux of your piece what i took away from the folks at windows of hope was i told you that they were committed to helping this population that they felt with otherwise be ignored, largely immigrant families, hospitality industry workers they raised this remarkable amount of money six million in a month, seventeen million by the end of two thousand two. What really impressed me, however, and they felt riel responsibility for that population. What really impressed me was that they were willing to let go of some control and collaborate with an organ unorganised ation they didn’t know i met the leaders of windows of hope for the first time in a few weeks after they had raised their money, but they were willing to sort of let go and collaborate with us because they saw that is the best way to accomplish their mission. I think that sort of willingness to try something new. And to to open themselves up to another organization is really resonates with me as professor david campbell he’s, a professor at binghamton university, and his op ed pieces in this week’s chronicle of philanthropy titled the lessons of nine eleven philanthropy a decade later, david, thank you so much for being on the show. It’s been a pleasure having you and christine cronin, thank you very much. Christine is president of charities dot organ. We talked about her firsthand experience from september eleventh wave charities. Christine, thank you so much. Thank you, toni also want to thank everybody who’s in small non-profit chat on twitter we today was our first collaboration. They have the the that chat every other friday from noon to one so right before this show and i hope to collaborate with them again. The hashtag there is sm np chat and you get more information from at pamela grow because she’s, the moderator of small non-profit chat. So thanks to the folks who are participating in that chat next week, we’re going to get some technical advice from the lawyers. Real estate lease lessons george grace, a real estate consultant and attorney, is going to reveal how to find the right office space and then had to use multiple space opportunities to negotiate the best deal on the lease where you actually want to be it’s really interesting advice and it’s, simple and it’s savvy, so i hope you’ll be with me for that and then second half of the show. Kate piela, executive director of new dance amsterdam, and i are going to talk to a real estate attorney, robert smith, about the dance companies less than desirable lease and how to make their next one better on i promised that the conversation is not going to be technical. I will have no hesitation throwing these two attorneys into jargon jail if they if they get out of line, keep up with what’s coming up on tony martignetti non-profit radio, you sign up for our insider email alerts on our facebook page, which is just facebook dot com and then the name of the show. If you like today’s show, please like a sun facebook click the like button, you can listen live or archive you’ve been listening live toe listen archive goto itunes subscribe and listen any time on the device of your choice. You’ll find our itunes presence at non-profit radio dot net on twitter you can follow me under my name and the hashtag for this show is non-profit radio use that hashtag wildly use it without shame. 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Spin ideology no reality, in fact, its ideology over in tow, no more it’s time for action. Join me, larry shot a neo-sage tuesday nights nine to eleven easter for isaac tower radio in the ivory tower will discuss what’s important to you society, politics, business and family. It’s provocative talk for the realist and the skeptic once ago. What’s really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s ivory tower radio dot com every tower is a great place to visit for both entertainment and education listening tuesday nights nine to eleven it will make you smarter. Do you want to enhance your company’s web presence with an eye catching and unique website design? Would you like to incorporate professional video marketing mobile marketing into your organization’s marketing campaign? Mission one on one media offers a unique marketing experience that will set you apart from your competitors. Magnify. Your brand exposure and enhance your current marketing effort. Their services include video production and editing, web design, graphic design photography, social media management and now introducing mobile marketing. Their motto is. We do whatever it takes to make our clients happy. Contact them today. Admission. One one media. Dot com. Dahna

Nonprofit Radio for September 2, 2011: The Nonprofit Outcomes Toolbox

Big Nonprofit Ideas for the Other 95%

You can subscribe on iTunes and listen anytime, anyplace on the device of your choice.

Tony’s Guest:

Robert Penna in the studio.
Robert Penna: The Nonprofit Outcomes Toolbox

This is an important show. Dr. Robert Penna, author of “The Nonprofit Outcomes Toolbox” discusses the wave of reliance on outcomes measurement, and gives concrete steps and tools so that small and mid-size shops can stay ahead of the trend toward outcomes assessment. We also talk about Easy Bake ovens and my Eagle Scout project (as an example of what NOT to do).

Tune in on Friday at 1pm ET or follow along on Twitter with the #NonprofitRadio hashtag. 

Here is a link to the podcast: 057: The Nonprofit Outcomes Toolbox.


Top Trends. Sound Advice. Lively Conversation.

You’re on the air and on target as I delve into the big issues facing your nonprofit—and your career.

If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

When and where: Talking Alternative Radio, Fridays, 1-2PM Eastern

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Zoho welcome to tony martignetti non-profit radio we’re always talking about big non-profit ideas for the other ninety five percent. I’m your aptly named host. I hope that you were with me last week for first segment the goods on google, plus our tech contributor and the editor of non-profit technology news, scott koegler shared insights into whether google plus is different than what we’ve already got in the social media space and how to help you to decide the answer to the question should we jump into google? Plus, when organization page has become available and we also did a live google plus hangout second segment last week was breaking down barriers. Megan galbraith, managing director at changing our world, had strategies to get public relations, communications and fund-raising working together for greater efficiency this week, the non-profit outcomes toolbox. Robert penna, author of the non-profit outcomes toolbox a complete guide to program effectiveness, performance measurement and results discusses the wave of reliance on outcomes, measurement and how small and midsize non-profits khun ride it comfortably alongside big shops and learn lessons from the corporate community on tony’s, take two from my block this week if donors are investors, then they need a motley fool. I think we’re going to see the rise of investment advisory services. There were a few, but mostly for the wealthy that recommend giving to some charities and against giving to others, which is very different than what we have in the space today. That’ll be on tony’s, take two at roughly thirty two minutes into the hour we’re live tweeting today, use the hashtag non-profit radio to join the conversation with us on twitter. We take a break right now, and when i come back, i’ll be joined by robert penna. We’re going to talk about the non-profit outcomes toolbox, so stay with me. Dafs you’re listening to the talking alternative network. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set to one, two, nine six four three five zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. Geever hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Welcome back to tony martignetti non-profit radio. My guest now is robert penna. He is the author of a complete i’m sorry. The non-profit outcomes toolbox. A complete guide to program effectiveness, performance measurement and results published by wiley and sons. He’s, a consultant and his work includes the application of corporate sector, outcome based tools and insights to the work of non-profits he’s done work for the n e casey foundation, the national geographic foundation and the ford foundation. He’s, an adviser to charity navigator on outcomes. I’m very glad that his work and his book bring him to the studio. Robert. Welcome. Thank you very much for having pleasure to have you. Thank you for coming all the way down from albany. No problem. Live in the studio. In the studio. We hear an increasing amount of talk about out comes out comes measurement. Why is that? I would save it for basically two reasons. A one’s historical. The fact is that traditionally and this goes back easily to the beginning of the last century. No one ever asked non-profits to be quite fair. No one ever asked non-profits to either show evidence of or to demonstrate that. They were having an actual impact that was sort of a field of dreams and concept. If we make it available, things must get better, and it was taken on faith that train people with good programs with enough money would bring about positive change. Nobody actually quite asked altum that all started to change in the late seventies and then into the eighties, and quite independently of one another in various spaces, this concept of a focus on results in outcomes and evidence of same started a crop up, and it began to coalesce and particularly as we are in an in an era of limited resource is it becomes more important than ever for non-profits to be able to say here’s actual evidence of what we’ve accomplished, as opposed to a story about how big the problem is or how hard we’re trying in his forward ken berger, president, ceo of charity navigator who’s been a guest on the show, says that measurement is a battle for the very soul of the nonprofit sector. It’s taking on that great a prominence? Yes, it is that actually that line comes from a from an article ken and i co co authored it really is because there are those apologised who honestly believe in its ah term use before a fair exchange of differing ideas. You honestly believe that non-profits and their clients should not be held tio this kind of accountability that the concept of just making services available truly is the mission of the non-profit space and that as long as they’re doing that, they’re doing their job. The problem is that for all of the money we’ve spent thes problems haven’t gone away. And so the question is, shouldn’t we be putting our our resource is into those programs into those organizations that have proven that there having the most beneficial impact, as opposed to giving it to other places that are perhaps not being as effective? The problems are too big, and the resource is of too scarce not to do this anymore, but it truly is a battle within the sector because there are those who just don’t believe in it, and we’ll get to a little of what their arguments are, maybe obliquely only, but that some of the ideas are so nebulous that they can’t be measured that like a child feeling a more positive. Ah, feeling about education or about going to school, sort of nebulous ideas like that. But actually, those, um, sort of feel good outcomes can be measured. Well, first off, i would argue that if an organization is focusing primarily or almost or solely on, feel good outcomes, they’re rethinking what they’re doing. Number one. But number two, there are proxies. There are proxies in terms of attitude, in terms of behaviour, in terms of various other kinds of things that can be looked at and can be taken as fairly accurate measures of whether or not if what, you want to changes in attitude, whether or not that attitude has changed. So it can be done. And we’re gonna talk about some of the ways that non-profits get there and the way that we can measure these things. Is the butt is the story is the non-profits story the compelling story is that is that dead? Well, it it shouldn’t be dead, but what it should be, what should happen is that should be put in its place, okay? The idea of telling a story is not a bad one, in fact, that there’s a whole chapter in the book that talks about using narrative as opposed to just factoids, because people remember stories where they have a tendency to forget much more vivid right stories vivid. But the problem is, if the if the story first off focuses on how big the problem is and that’s all it, it focuses on, and there are a number of non-profits i won’t name any, but you could probably think of them. You get through with the things in the mail and they show you the picture of x, y or z and it’s always how big the problem is when we’re telling that kind of story and that’s all we’re telling we are, in a way, avoiding entirely the question of well, what are you doing about it? And what other results that you have that you have achieved? So that’s one one reason why the story has to be put in his proper place? The second is, and i don’t know whether we’ll get into this today, but a lot of non-profits wind up telling the wrong story for the wrong reason and ofttimes to the wrong people so that something has to be carefully handle is okay, we have just another minute before a break, what if not a named example? What do you mean? Telling the wrong story? A lot of non-profits will focus on an emotional story that will highlight, for example, a success story, and it will be about this client of that client, but inadvertently, what they’re doing is they’re focusing the attention on that client. What we don’t know is, is that story cherry picked? How representative actually is it what they’re not talking about is thie the the work that the organization as a whole does it’s it’s? Shall we say it’s it’s macro impact? They focus so specifically on the story of this particular client at that particular point that becomes very easy for their overall message of what they’re doing to be lost, counterproductive in counter falik snusz his book is the non-profit outcomes. Toolbox, it’s, robert penna. You’ll find his blogged outcomes, toolbox, dot com, and he’ll be with me after this break. So stay with us because you didn’t think to getting dink dink dink. You’re listening to the talking alternate network, get in. Thank you, cubine. Are you stuck in your business or career, trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future. You dream of. Two, one, two, seven, two, one, eight, one, eight. Three backs to one to seven to one eight one eight three. 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Metoo welcome back to tony martignetti non-profit radio talking to robert penna about his book the non-profit outcomes toolbox right before the break, robert, we were talking about for too much focus on problems, but the non-profit sectors exists to solve problems. So shouldn’t they be talking about what the problems are? Well, again, it has to be put into its proper place in its proper perspective. And this is not, you know, women teo, bash the sector. Okay, i mean, we have to be on it eyes and say, this is a historical perspective and very early on this was how attention was brought. Tea to issues were literally going back to the late eighteen hundreds and early nineteen hundreds pompel people, for example, he’d carry nation she’s well known for wanting teo, bring about prohibition. Well, what she talked about was all of the ancillary downsides of alcoholism, all right, and the folk. But the focus was on drink. The focus was on people drinking too much. And the idea was they didn’t think think it through to say, well, what’s really gonna happen. What other causes here? It was just too focused on the drinks, and we had prohibition and guess what? All of those issues did not go away. The issues of broken families, the issues of domestic violence, the issues of unemployment, the issues of of poverty didn’t go away just because we we got rid of alcohol for those period that period of time. So part of the problem of the focus on just the problem is it tends to lead to simplistic answers, because the concept is that progresses a lack of the problem when, in point of fact, really, the outcomes approach is that what you want to do is bring about some positive change that goes beyond merely an absence of the problem. So that’s one of the problems with focusing on just the problem, the second thing is that it kind of takes you off the hook if you think about it, for having to say, really what you have done to alleviate the problem or what success you’ve had in alleviating the problem. If every time i come back to you, pick an issue, homeless puppies, i come to you and i sent put something in the mail and tony, you know, look at all these starving puppies and i say it was ten thousand starving puppies and you know it, justin in manhattan or someth that’s a problem and you emotionally are expected to resupply with a cheque will. Now, next year i come back and i say, well, now, there’s ten thousand homeless puppies, this still ten thousand homeless puppies will again. What it keeps focusing on is the problem it does not focus on am i having an impact on alleviating such chelation so that’s, a real sort of short way of describing why that tends to be a ah sort of a circle, you know, like the snake eating its own tail. It really doesn’t get you where you need to pay. And you alluded to earlier the fact that we do still have deep seated, entrenched problems that we have been working on for generations like homelessness, entrenched poverty, etcetera, exactly right be a hunger of broken family, you name it, these problems, or of worldwide and so you might even get thes these appeals from any place on the globe. But it tends to in a lot of ways, i think lead to a sense of defeat, because, i mean, think about it if every single year, you get the same appeal from the same organization showing the same picture of the same a person in need. The question starts to it begs the question, well, what’s happening with my money, what we’ve been at it for so long, and we’re still seeing the same one problem. One gentleman i speak there speaking to some months ago, he runs a non-profit e program in ohio, and he said to me, well, do candy said, you know, we’ve been fighting this war on poverty for, you know, forty something years, and i’m not so sure we have anything to show for it. And part of the reason is that from the beginning, what we have to show for it was not the accent the accent was on making money available and making programs available. You’ve heard a thousand times there, the concept, the underserved community, right, which you could argue about whether they’re actually underserved enough that’s a different story. But the question is what it seems to lead to. It leads to the implication that if you make services available, things will be better. Well, that’s not necessarily true. Just making them available, zach. Will will result in the outcome that you want exactly, and for years social investors you know, traditionally called funders, we’re investing in making services available rather than investing in change, and if you’re investing in change, then there ought to be sameer marks of the change. The whole concept of moving your your your your head away from the idea of being a funder. What’s being an investor is one of the first the first steps what’s a fund interested in a funder is interested in the dispersement of funds in terms of the process, the paperwork who’s it going to what’s it being used for what’s an investor interest is an investor in investor wants a return let’s talk about some more of the language differences that you point out not so much differences, but the important language around outcomes measurement that takes up roughly the first third of the book or so gent generally outputs versus outcomes, outputs or what you do outcomes of what happens because of what you did okay? Example of an output and output is training class, and the outcome would be that somebody got a job by virtue of having been trained. And more importantly, kept the job for a reasonable amount of time when and this was this was rampant in the late sixties and seventies. Excuse me, but when thanks to largely the government we got into being counting and compliance, no organisations were measured onto in terms of how many fannies their head in the seats, how many training training class they help? Well, that was great, but then it turned out in some cases people we trained for jobs that no longer existed or the training was insufficient, or there really was no placement attached to it. So we had organizations claiming success because they’ve had x number of fannies in the seats or because they held so many trainings. Well, they gave us so many certificates, but the end of the day was anybody hyre did anybody did anybody’s life improved? Well, don’t ask me that question when i focused on that we’re focused on how many training on the output not come from the outcomes spring from the outputs. Yes, yes, you need the outputs in order to get the outcomes and they have to be the right outputs. But again, if that is only just your focus is there’s a saying that a colleague of mine, a colleague of mine who wrote a book, if well, you fundez activity that’s. Usually all you get? Yes. Okay. All right. Impact, impact flows from outcome. What? Tell us about it and that’s down the road that’s down the road. In other words, for example, let us say that what you were talking about was bringing possible water. And this is something i was engaged in a t united nations potable water, fresh water supplies to certain kinds of villages. I was pronouncing potable. Is that okay? Potable vote on a laudable somebody made a tomato, somebody from and why you were calling correct one of us. I have to. But i was so it’s possible that anyone when you were with the united nations so that’s a hyre i’m just tony martignetti non-profit radio it’s hyre hyre standing. But you had a situation where okay you’re you’re bringing fresh water. And now you could think of a host of reasons early on why you might want to do that. One of the more interesting ones to me was to alleviate the burden on the women and girls. In the village usually whose job it is to do nothing while david hold water one of the reasons why their educational opportunities were so so stunted was because, well, gee, somebody’s got to get the water and that’s the woman and children’s job. Or rather, a woman and girls job. Well, let us say that you bring it in and let us say that some girl does get to go to school. Well, perhaps if twenty years later when she’s an adult, she actually has a business and gets out of the out of the village, that might be an impact. But the problem with the focusing on impacts these long term impacts is very often the causal chain is extremely weak. The causal chain is broken and it’s kind of hard. Teo teo to take credit for some things. I mean, we’ve all heard the stories of the head start program that’s taking credit because thirty five years later, one of their graduates became the head of some, you know, ceo of some company. Well, you know, thanks, snusz because back in nineteen forty seven, he was with us in today’s end of a corporation. I don’t know. About that, but i honestly would say impacts agreed to have these are the kinds of things you see in mission statements and vision statements. The long term impacts, what organizations need to do is figure out how to translate those things into measurable, achievable, significant, meaningful outcomes. Okay? And shortly we’re gonna talk about the outcome statement and contrast it with the mission statement and talk about what the elements are and how to get to ah ah, eh, a proper and and viable outcome statement. So yeah, and just around impacts, you say in the book impacts or what we hoped for, outcomes are what we work for. We’ve talked about that means your outcomes or what you’re working toward the impact of the the longer term we really we talked about funder donorsearch sis investor. Anything else you want to say about the about? Maybe non-profits looking at themselves as invest, ese. Well, that’s, that’s a very good point. I mean, when someone gives you a gift. Christmas gift. Okay, now we’ve all had the relative who gives us something. And then every once a while checks are you using it? You? Have you been? Did you? Like the sweat in most people that give you a gift, they hope you like it, but they really don’t have any kind of control now. My grandmother used to give me cash, she would slip me cash in by hand like a handshake, and she would always say, spend it like you earned it. My grandmother never did that. You didn’t know i’m sorry, no migraine with a borrowed but no that’s, um, we’re not related even starting now, but the idea is when someone gives you a gift, really the in most cases, the string of scott, you know, the the very there, the influence they have over the use of that gift, et cetera. Well, the problem is when you think of yourself, if you’re a non-profit as a grantee of donor of a donation or giving, okay, the implication that the onus is on you to deliver something back to that to that donor to that investor is i like to use use the term is much less clear than if you see them as investors and you see yourself as an invested because right from the start from the basic language, what we’re making clear is that you owe them a return investments give returns exactly. And so the mindset shift is that i mentioned before the first one is moving from the concept of thunder to investor the second is moving from the concept that what we’re investing in is the provision of services opposed to we’re investing in change, and then what are those changes and how do you define them? And the third thing is that we’re going to be satisfied with an account of activity as opposed to actual evidence of results, performance and effectiveness. The’s a three crucial mindset shifts that the space has to eventually and will adopt, and the sooner non-profits get on this, the better off they’ll be. You quote stephen covey saying, it is incredibly easy to be very busy without being very effective. Well, we’ve always have seen those people who can, you know, go to the office in the busy all day, and at the end of the day, what have they actually accomplished? And the answer is, you know, not a heck of a lot and that’s, you know, that’s, the wife, i’m with robert pennant he’s, the author of the non-profit outcomes toolbox. Let’s, talk a little about the outcome statement versus the how does it contrast with the mission statement? The well, mission statements of very often pie in the sky and aspirational mean they ought to be yes, and an inspirational okay, okay, but the idea is that the idea that we’re going to solve a problem in our time we’re gonna end poverty, will end homeless. Is thies air the kinds of things that you very often see working their way into? Ah, emission statement or vision statement. The problem is that how do you then actually turn around and effectuated if you basically go to an investor and they said, what do you know what we’re gonna do? We’re gonna end and homelessness. Well, you’re probably not. So when you don’t, what do you could do? You come back and say i failed an outcome statement is based upon a couple of key characteristics that good outcomes have among those are all right. It’s. Meaningful it’s. Not a cosmetic change. It’s. Sustainable that’s. A very, very important one. Right? It’s achievable. All right, there’s, an old state. Everyone talks about the weather. No one does anything about it. Why? Because global warming aside, it’s. Tough to do anything about the weather. All right. But if you a couch your your goals in not slam dunks you want, they want them to be doable with a stretch. You? I mean, you clearly want to push yourself all right. But the idea is that you want it to be something that can be achieved in your lifetime on dh something that can be measurable. The sustainable part is particularly crucial. I think of my involvement. I’m a lifelong scout. Around fifty eight years old. I first joined the boy scouts when i was ten. I mean, eagle scout. Well, i never made it that i was in the order. The arrow you want? Ditigal oh, no, no, no it’s a different. But i have a son who was in the order of the arrow and he’s an eagle scout like vicarious thrills. But we i remember ah, project, where are we going to clean up a lot and throw this lot had been used as a dumping ground. The scouts came in and we weed whackers and rakes and tree pruners. And we turned it looks like a park when we’re done all right. And we congratulate ourselves. Up, up, up we all went home in that night’s peace. Somebody dumped a refrigerator. It wasn’t a sustainable achievement because we didn’t have the facility for either blocking it office, stopping people from dumping again. So the concept has to be again in terms of a good outcome, one of the characteristics and aki one is this concept of sustainability. But again, to go back to your question about the difference between a mission statement of vision statement and an outcome statement a lot of organizations have a tough time differentiating in the book i refer to ah, vision approach. You may recall the book in the book, i had a picture of some futuristic city, teo illustrate that my belief is that mission statement envision statements are both great things, a good ideas, they’re visionary, they belong up on the wall, but they don’t belong in terms of you every day action plan, they’re different from an action plan. It’s the difference be between having the long term goal of i want to speak? I want to be trimmed and having an actual diet that you’re that you’re following. All right? Um, you know, there are numerous examples we could have that we could we could point to okay, i’m realizing now, since we’re talking about since i’m talking about being an eagle scout, you know, i didn’t measure the the outcomes of my eagle scout project, which was teo. Make sure that address is street addresses were visible to emergency services in my little town of altum panned newjersey, which had maybe three thousand homes or so so we looked at every home and where there wasn’t a visible address from the street that a policeman or fireman or the ambulance could find could see it easily. We left a note in the in the mailbox and the note was signed by the police chief, the fire chief and the the head of the ambulance corps. But that’s just that’s just activity. I don’t know what the outcome’s were. I don’t know if more lives were saved. Police response times. We’re reduced fire response times are reduced. That would have been right. That would come into the out moment. And what? And if you had done the eagle project as an outcome, you know, an outcome based thing that was specifically the kinds of things that you would have wanted to look at. Now that was response time reduced. Yeah, you know, i don’t know anything is dramatic is where lives saved but certainly were response times reduced. You could even you could even have done it as looking at things like ups, you know? Did ups have fewer lost deliveries because they were brought to the wrong home. All right, i have thiss factual case up in albany way. Have to hold on your case. Feeling bad? About my eagle project from thirty five years ago, this is tony martignetti, tony martignetti non-profit radio. We have to take a break after the break. We’ll be tony’s. Take two for two minutes, and then i’ll return with robert penna. Stay with us. You’re listening to the talking alternative network. Dahna are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership, customer service sales, or maybe better writing, are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com metoo dahna welcome back to the show, it’s time for tony’s take two two minutes at roughly thirty two minutes after the hour. Roughly my block this week is if donors are investors, then they need a motley fool motley fool is an online investment advisory service actually recommends stocks, too, its members and my thinking is, and this is sort of related to what robert and i are talking about if donors are in fact investors to non-profits then are we going to go beyond just ratings that charity navigator and guidestar offer into recommendations, overt, explicit recommendations, invest in this non-profit this other non-profit is not a good recommendation, not abi, maybe it’s ah, hold or maybe it’s even a cell? Um, there are organisations like this that do services like that they’re a couple do them mostly for the wealthy rockefeller philanthropy advisors is probably the best known, but i think if if if donors are becoming investors than we’re going to see this trickle down, too, the average moderate income, modest income investor in non-profits and then, you know, with the with the comparisons across non-profits b bye sector like and with that sector be charitable mission would it be geographic, so that may be the best healthcare investment, as as an investor is a certain hospital or or ah non-profit clinic in aa county or in a town or in the city? Um what it would have come to the point where it’s, you know, your investment in the indianapolis dance company is most likely to pay off or more likely to pay off, and what does pay off mean than some other investment in some other indianapolis arts group or or dance company? So i think related to what robert and i are talking about and just interesting, you know, um, non-profit investment advisory services, you know, are we headed there? There’s more about that on my block at mpg a dv dot com and that is tony’s take two for friday, september second, bringing robert penna welcoming him back now. We were just before the break, talking about the outcome statement hyre should be meaningful, achievable, sustainable on dh the book goes into a little more detail, even oh, and i’d like to because i’d like to help our listeners achieve an outcome statement. Ah, you say that should be bound in time and number. The outcome stable? What does that mean? Well, what it basically means is rather than saying, we’re going to change the world, it’s, that we’re going to specifically a change ah, certain measurable of facet of characteristic of someone for a certain number of people within a certain given period of time. So the idea said, we’re going to achieve x for why number of people within two months, three months, one year, whatever it may be so that the idea is that first off it’s it’s tethered to ah, a certain number of people that you’re going teo achieve this for, and also a certain specific times. So that, for example, the investor knows when the payoff comes, let me give you another reason why this is crucial if you were if you read the book as they know you know you did, you probably came across the work capacity ten thousand times capacity. You don’t have to read the book to hear about capacity over the building in no, no, no, but over here, this is a very, very specific use. If you haven’t outcomes approach, it automatically begs the capacity question, because if you are clear about what it is you want to achieve from that flows what it is. You need to get there, which then challenges you to say, do i have that capacity most non-profits and i hate to use generalizations. But i think in this case, it’s true. Most on traffic. It’s a most people who are aware of the non-profit space when you talk about capacity building the first thing they will think about his dollar signs. All right, we’re having a capacity capacity raising effort. What? It’s? A fund raiser. True capacity, however, has three levels. All right. The first one is structural capacity. How is the organization run? How is it managed? What’s the relationship between the board and the executive leadership what’s the quality of the training of the staff, et cetera. The second is what i call functional capacity. Basically, what that means is if you go, you do have the tools to do what you say you’re going to do. If you were an education organization, then you need educators. You need a curriculum. If you’re counseling organization unique counselors and you need some sort of models, they’re all your inputs. Yes, exactly. The third one and perhaps the most important one is the implementation capacity the’s are the thousand and one little things that not just non-profits but anybody trips up, trips over when it comes to actually doing a job, it could be, for example, twenty you or i are going to put a curtain rod, and it turns out we don’t have a level well, if we don’t have a level, how we’re gonna make sure the curtain rod is level that’s an implementation capacity issue when you talk about a non-profit it could be everything from the from the requirement to provide transportation so the clients could actually get there to something like intake if you want. If you’re goingto have seventy five people, let us say graduate from your program will do you have the capacity for a new intake to actually process those seventy five people? So they’re not standing on line three hours and losing interest and wandering away. Who’s gonna answer the phones let’s say you have a a an outreach effort going on, and you have a training program and you put the word out on the street, but then it turns out that your non-profit is really run all by part timers and most of the time, if anybody calls to get information, they’re either going to get just a phone that rings or they’re going to get an answering machine that’s a capacity questions. So if you’re doing this correctly, it really forces you to look at a number of things, including the capacity that you have to actually achieve the goals. If you don’t have it, then you have to upgrade the capacity or perhaps scale back the goals and flowing from this quantification of of what you want outcomes to be is measurable because they become measurable when you’ve quantified and bound in-kind time number so we can, in fact, measure things that are i have previously been so just vague sort of objectives. Let me give you a classic example on this may sound like a bit of a stretch to euro to your readers, but you and i being roughly the same age, i think you have. You have readers we have listen that’s, right, our reader listeners, because they’re all gonna buy your book, my readers just the non-profit outcomes toolbox published by wile e you recall when when when we were kids, we had things like, you know, lincoln logs and directors were there and they were even wood and the logs we’re made for, right? Okay, this is going to sound like a bit of a weird one, but compare think back, compare when you’re building one of those things, too. When your mother built a big cake, your mother baked the cakes you took all the ingredients she pour them in a bowl should put him in a pan, she put in the oven and she lost at that point total control of what was going on. No one’s going to know whether cake was good or bad until after it was done. It came out. It was cool when you tasted it, and if something were on, there was nothing you could do thinking back, however, to the example, the lincoln logs with the tinker toys, the directors that we had a guide. The guide showed a step by step where we should be at every point in time, if at any point in time, what we’re building didn’t look like the picture we could stop, we could go back and we could fix it. That’s one of the differences of working with outcomes as opposed to not when you don’t work without comes we have to be the only position you’re in is to hope for a good end result, but you can’t control it because you have no idea really what’s going on with the variables. If you’re tracking using an outcome system all right, and it is bound in time and is bound in number, and you do know that by a certain date x number of people should be at stage four if they’re not there, then you still have time to fix it if you have no clue where they’re supposed to be, or what we could do was hope for good results of the end, and if you don’t get it, well, then we did, you say, sorry, better looking altum you don’t know that as a child actually had an easy bake oven, i didn’t have the lincoln logs. My brother had the lincoln logs, i had the easy bake oven dahna they should also be your outcome statement verifiable, and this is all really, i’m i’m breaking it down the way you do in the book, but just flows naturally from the way you’re describing it. We have to be able to verify where we are time versus goal on dh and reassess, say more about verifiability. Verifiability basically means that some third party can look at it without spending a ton of money, because again, and maybe this is that not to take anything away from professional evaluators, but evaluation cost money and professional evaluators in professional valuation services. I mean, these people are very good at what they do, but the point is that hopefully what you’re doing is verifiable in the easier way i mean, is there’s an old saying, you know, chicken soup is good for the soul? Well, it could be, but it’s, hard to tell. You know, what you want to do is you want to stick to things that have some fairly easily discernible evidence that can be seen and that’s what it means, my verifiable it means staying away from outcomes to talkabout, as you said before, well, somebody feels better about themselves. In their place in the universe, well, that’s a little bit nebulous. And so i would recommend that if you’re looking to create a good outcome statement, a good outcome for you program that you stay away from the cosmic, the psychic, the overly emotional and definitely the extraterrestrial. Okay, so first step to create a proper outcome statement is what decide what you want to be different at the end of this program. So you’re definitely looking forward toward gin with the end in mind begins, and you say that the book begin with the engine dart with what do you want to be different about a certain situation or a certain set of conditions as a result of your program, start there. If you can’t define, then maybe should rethink what you’re doing and in determining that you need to be bound in number and time and those miserable those of the descriptions as you working back, which is yes, but the idea is what you want to start with is a change you want to start with being able to define a change. We’ve kind of alluded to this, but the basic basic idea with the changes what’s called the backs measures change in the behavior, attitude, condition, knowledge or status of those you seek to serve. So you start with the change in their behavior, their attitude, that condition and knowledge or the status and it doesn’t have to be a person. It could be a forest that could be it could could be a watershed. The status goes from being threatened to not tear being safe to being protected. But the idea is you start with the change and defining if you can’t define it, then my suggestion is you start to rethink a lot of organizations. Start with the problem. And then the next question is, what do we do? Well, what do we do? That’s that’s. The wrong place to start the place to start is first off. What changes do we want to bring about? Secondly, what resource is will it take to do that? Thirdly, you know what actions or programs will it take to effectuate that it’s? A total reverse of the usual way of approaching most of these issues. That’s. Ah, sort of a summary of of developing your own outcome statement. And there’s, obviously a lot more detail. In the book again, the book is the non-profit outcomes toolbox, we have just about a minute before the break, how do we start to apply and outcomes analysis? You have a lot of tools in the book, but how do we get there? Well, first off an easy thing by the book, but beyond that, there are any number of very, very thoughtful people who have created some of these tools that are out there. The problem is that most non-profits i don’t know about them. Everybody, for example, is heard of the logic model. Well, what they don’t understand what the logic model was originally intended to do was to intended to be a supposed to the way a lot of people are suggesting it be used. Today there are alternatives to this, and the book is one way of finding out about them and it reinventing the wheel is not necessary. These wheels have already being been invented. The question is knowing which ones work for you. And that was the whole concept behind the toolbox approach to the book that perhaps we can talk about after the break. Okay, way are going to take a break. If you’ve not heard of the logic model, then you’re with me. So i’m going to ask robert after the break to just briefly talk about that. And then we’re going to talk about some of tools and lessons you can learn from the for-profit from the corporate sector in outcomes measurement. This is tony martignetti non-profit radio stay with us. Talking alternative radio twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Buy-in oppcoll this is tony martignetti aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays, one to two eastern on talking alternative broadcasting do you want to enhance your company’s web presence with an eye catching and unique website design? Would you like to incorporate professional video marketing mobile marketing into your organization’s marketing campaign? Mission one on one media offers a unique marketing experience that will set you apart from your competitors, magnify your brand exposure and enhance your current marketing effort. Their services include video production and editing, web design, graphic design photography, social media management and now introducing mobile market. Their motto is we do whatever it takes to make our clients happy. Contact them today. Admission one one media dot com told you. If you have big ideas and an average budget to tony martignetti non-profit radio, we dio. I’m jonah helper, nari team in co founders of next-gen charity metoo welcome back to the show. Our last segment. Let’s define the logic model because maybe i know it by a different name, robert. But you may know that what is that? That is actually the name of it. If the logic model is a away that non-profits have had for some years now ah planned it’s one of the tools that they’ve used for planning how to get to the outcomes from the starting point. But the logic model became very well known when kellogg adopted at the kellogg foundation. Same is the cereal people, the telephone, isha and united way of america adopted. And in both of those cases they kind of put the word out amongst their there either case of kellogg, that grantees, and in the case of the united way of america, the local affiliates, that this was one of the earliest outcomes frameworks that you could potentially use not doing under do plug. But in my previous book, outcome frameworks, that was one of the things we talked about, because the idea was there were these various models, and how do they compare one to the other? And what were the pluses and minuses of all of them that had never been done? Before, which is why i wrote that previous book, but the logic model truly was meant as a is a graphic illustration of cause and effect within a program that this input will lead to that which will lead to the third, which will lead to the fourth and hopefully get you two the the the the end point that you that you desire, the problem is it was never actually designed to be a management or tracking tool. And when organizations and there are a lot of people, very thoughtful people who do use it for this personally, i think it’s cumbersome and what you wind up with since the whole design was a flow chart, very often you wind up with all of these various lines at the doubling back on each other. So some of someone i know, okay, so we’re past that now that we’re in the outcomes toolbox, right? And why did you choose the toolbox metaphor? Kinds of the toolbox was very simple. Let’s go back to that curtain, rod, you and i, we’re going to put a human. You don’t go back to my eagle scout. No, no, i’m still sinjin, i’m going to go back to the curtain rod, you’re not going to put up a few minutes ago without the level. Let’s say you’re putting up the the curtain, ron and all the tools you had. We were craftsman. And at one point you needed that level that i mentioned and you say, bob, give me a level. Well, if the level i gave you was a stanley, would you refuse to use it? Because it was a question like all the other tools? Probably not. You would. You would use the tools at hand. Okay. In the non-profit space, most of these frameworks, our proprietary, this one belongs to ran. That one belongs to the rental of ill institute, the third one’s associated with this with this person or this institution. As a result, what traditionally happened was, let us say, a representative of that organization or the consultant came in and they would wind up basically saying to non-profits my model b a, b, c or d it’s the bass o matic of outcome frameworks. It slices it, dices it chops, it walks the dog. It does everything. The problem is none of them do everything. All of them. Do something, all of them do several somethings some of them do some things very well, but none of them do everything well. And so what we want of doing was inadvertently offering them the space eighty pence, eighty percent solutions to one hundred percent problems. It’s telling people, for example, that the logic model was the be all and end all was one such example. My concept is, and the reason is called the toolbox in the book, i do not care about the authorship, the ownership, the providence or anything else about any of these tools. If it works, i want you to use it, and i’m not going to tell you not to use it because you’re not using the other pieces of the same sex that’s the concept truly a toolbox reaching grab what works for you, and if you’re not oriented to its tools, think about it as a kitchen, you know, again, you know, if you have a, you know, one brand of, you know, say, blender and another brand of you’re not going to not use them to the same meal because the different brands you’re going to use, what you need now. You’re in my space because now i mean that’s for my easy bake oven days. Okay, right. The kitchenware. That’s. What if that’s why i went there? I can see that you is resonating with much more comfortable with spatulas than i am. Phillips head screwdriver. First time i used when i had to go to the emergency room that’s because you were trying to scrape a pan with so the book has ah, lot of model of of these tools talks about dahna maybe a dozen or so. Some of the simplest ones are you get what you measure results based accountability, even one from mckinsey and company capacity assessment tool. But maybe not those necessary. But a lot of the tools in the toolbox do emanate from corporate outcomes. Measurements. Some of the some of the latter ones. A lot of, you know, there’s. A lot of what are what? Why is it translatable? I mean, from for-profit tuna for-profit, you know, a lot of times not-for-profits community is worried about things that come from corporations. Yeah. Peter drucker. Except for money. Not a cz investigators, investors, but but now there is that fear. What were some of the less peter drucker made the comment that non-profit should be run more like business, and everyone thought that, you know, he was he was the prostate, and he was ah, heretical and my god, you know, corporations a big, nasty things, and after all we care, you know, we have a non-profit sector. The truth of the matter is that no one is more interested in outcomes in the corporate world. Now they tend to call the court that their outcomes profitability, market share, etcetera. But the idea is they’ve been leading the way literally since, you know henry ford was putting model tease out of on assembly line, there are tools, for example, like six sigma. There are tools that i said heaven saying, sabat against there are tools like six, six, six sigma six sigma. The question is what? The hell’s, a sigma and where the six of them that’s explained in the book it’s basically a measure of quality. All right, six sigma focuses on how many failure rates are there per million opportunities to fail. I mean, you don’t really have to get into that, but the concept is it has some key insight something for example, like t q m t q jargon jail. Oh, ok, you know, take your total quality, man. You know, i didn’t know what i mean, that’s what it cost him, and i’m not going to lock myself in jargon jail. What it means is critical to quality most non-profits when they’re designing a programme, do not ask this question, as the corporate world does with corporal world is launching and launching an effort, one of the first things under six sigma they would do is say, what is the most critical part of this that we need to have? If a non-profit were to adopt that kind of that kind of concept and that kind of analysis, it could go very, very far towards helping them focus on the most important parts of a program, the key things that they absolutely must have. But this is a perspective that is very often for into the non-profit space, but very, very built into the corporate space, particularly using something like six sigma, i see a future masters degree in non-profit outcomes engineering yet it’s perfect, exactly there’ll be exactly well, but when we have maybe a moment so we can talk about something called serve qual, which they’re using pizza hut, if you imagine, think a tool from pizza being used in the non-profit space now that’s that’s the suggestion that we talked about, regrettably, we’re out of moments right of moments. Well, the lesson is don’t be fearful of what comes from the non-profit from from the for-profit sector because these are all important, easily quantified things that corporations are focusing on, like earnings per share in a quarter, right? Exactly. And how do you get there? What do you need to do to get there? The book is the non-profit outcomes toolbox, a complete guide to program effectiveness, performance measurement and results published by wally wiley and sons, you’ll find robert penn is blogged at outcomes, outcomes toolbox, dot com robert, thank you very much for being on the show. A pleasure. Thank you very much for having it was a pleasure and enjoyed immensely. Thank you. Next week, september eleven giving what of the trends been? What can we expect going forward around that? My guest will be christine cronin, president of n y charities dot or ge? You can always keep up with what’s coming. Up on the show, sign up for our insider email alerts on the facebook page there’s a link to sign up and get those weekly alerts while you’re there, click like become a fan of the show, you can listen live or archive you’ve been listening live. You can listen archive on itunes subscribe and listen anytime, of course. 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Nonprofit Radio for August 26, 2011: Goods on Google+ and Breaking Down Barriers

Big Nonprofit Ideas for the Other 95%

You can subscribe on iTunes and listen anytime, anyplace on the device of your choice.

Tony’s Guests:

Scott Koegler
Scott Koegler: The Goods on Google+

Our tech contributor and the editor of Nonprofit Technology News, Scott Koegler, shares insights into whether Google+ is different than what we’ve already got, to help you decide, “Should we jump in when organization pages become available?””

We’ll do a live G+ Hangout! Add Scott and Tony to your G+ circles and join us!”

Please take a moment to answer a short survey about G+ here. Thanks!

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Interviewing Megan Galbraith at Fund Raising Day NY 2011
Megan Galbraith: Breaking Down Barriers

Megan Galbraith, managing director at Changing Our World, has strategies to get PR, communications and fundraising working together for greater efficiency.

 

 

Here is a link to the podcast: 056: The Goods on Google+ & Breaking Down Barriers


Top Trends. Sound Advice. Lively Conversation.

You’re on the air and on target as I delve into the big issues facing your nonprofit—and your career.

If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

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Dahna hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent, i’m your aptly named host, and i hope you were with me last week when we first explained earned income that was with our legal contributors jean takagi and emily chan, they broke down what earned income is why it can be good. Why it can be bad why you need to understand it to protect your non-profit and keep it out of trouble and the second segment last week was leading the leaders motivate your board to fundraise that was pre recorded at the fund-raising day conference here in new york city in june, and we had a consultant, andy robinson and carry kruckel vice president for development and communications at w n e t t v, and they revealed how to move your board to be the best fundraisers they can be this week. Scott koegler, the editor of non-profit technology news in our regular tech contributor is back with us. We’re going to talk about the goods on google, plus he’s going to share his insights into whether google plus is different? If so, how, then what we’ve already got in the social media space to help you answer the question, should we jump in when organization pages become available? We’re going to do a live google plus hangout, which i’ll talk about very shortly, so i hope you have added scott and me to your google plus circles. Second segment breaking down the barriers megan galbraith, managing director at changing our world, has strategies to get public relations, communications and fund-raising working together, playing nicely together for greater efficiency between the shows. Sorry between the segments, of course it’s tony’s take two this week from my blogged are you asking for more when they’ve given enough scooter pies in a folksy restaurant? Let me to remind fundraisers that we need to be sensitive about asking for the next gift, and i’ll talk more about that. We’re live tweeting today. Use the hashtag non-profit radio to join the conversation on twitter and as i mentioned, we’re doing a google plus live hang out in the first segment, so go to today’s show post on my blogged at mpg a dvd dot com and you’ll see links their toe add scott koegler and me to your circles, and then you’ll see the feed, and you’ll get the information on how to join us. So it’s. After this, break the goods on google. Plus, stay with me. You’re listening to the talking alternative network. No. Durney are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. Sick. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police crawl. Offset. Two, one, two, nine, six, four, three, five, zero two for a free consultation. That’s lawrence h bloom, too. One, two, nine, six, four, three, five zero two. We make people happy. Treyz hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com no. Welcome back to big non-profit ideas for the other ninety five percent, which is what we’re always thinking about on tony martignetti non-profit radio with me now is scott koegler he’s, the editor of non-profit technology news, which you’ll find at n p tech news. Dot com he’s, our regular tech contributor scott, how are you this afternoon? I’m doing great, tony, how are you? Terrific. Thank you, it’s. Good to have you back with us. We’re talking. We’re talking about the goods on google plus. And we’re doing a live google plus hangout, which we’ll get to shortly. Um, let’s see, google plus is a new player in this social media space. What’s what are you finding? That’s interesting there on dh. How popular is it? Well, it’s it’s been around for about two months now. Andi came out of the gate with a real quick start. I believe the last numbers i heard what you’re actually probably a couple weeks old now is that google plus garnered about twenty five million users just in the first month or so of use my lost track of what they’re up to now. But i’m sure that it’s significantly more than that dahna that, of course, pales when compared to facebook’s, depending on the numbers that you believe seven hundred fifty million or so. But, you know, for a month or two months worth of activity, it’s certainly a good showing. Yeah, no kidding. Right? Twenty to thirty million in just a few months. Well, of course they have, ah, powerhouse of advertising and people using it are people using google for other purposes. And in fact, you have to be ah, part of google, right? You have to have a google account in order to use this, right? Well, that’s not so unusual. Although people have made a big deal of it, whenever you create an account when we try to use any kind of social media you have to create on account of some kind, whether it’s, twitter, facebook, whatever you have a you know, some kind of pages says who are you? How to get in touch, that kind of thing? One of the things that is differentiating google plus from mostly from the other two twitter and facebook is that google doesn’t want youto lie. They want you to actually use your riel information. Your real name. They had a, uh, disclaimer about using aliases. In fact, they kicked off a bunch of people, prominent people that you would recognize. When they signed up with aliases rather than their true names that’s been controversial, but personally, i think it’s a great thing. Why do you prefer that? Well, there’s a couple things one is that you really become more like email and that’s kind of the basis for google. Plus, is that your google email address? Your gmail address in this case is, is your actual we now? I mean, it’s what? You used to get information back and forth so people actually know you by that by that moniker. So at the very out start, it does away with some kind of, you know, spanning or advertising and those kind of things which are pretty easy to do on on the other social media platforms where you could just create an account with whatever bogus name you want and start sending out trash to everyone. Uh, and so far i have to say, my my google plus stream is fairly clean, not much trash in there. Okay. And how active for you, how many people do you have in? Well before we haven’t even talked about what circles are but how many people you connected with what’s to be generic at this point? Yeah, i’ve got, er i think just under three hundred or so and i have to say, although i’m a proponent. Hi, i monitor and i read what’s on google. Plus, i have not been a big contributor and, in fact, that’s that’s, another kind of a measure that i saw some numbers on the other day. There was a a statistic that while google plus has whatever twenty five to thirty million users, approximately eighty five percent of those air inactive, which yeah, first blush is pretty stunning. Andi, i’m one of those eighty five percent i read a bit, i i do some hangouts, i post a few comments, but i am not anything like some of these people that you see on there that are superstars of google plus yeah, okay, and that’s actually consistent with our audience, too, because i pulled in advance of the show and asked, are you using google? Plus and fifty percent of the people said i’m interested but haven’t started. About forty one percent said i’m using it a little and only about eight percent said i’m very into it, adding lots of people into my circles. Are getting connected with lots of people that’s only eight percent. So really very consistent with what you’re saying more broadly. Back-up okay, let’s, talk a little about some of the features we have just about we have a couple minutes before break, so we have a few minutes. Some of the features in google plus circles weave mentioned it a couple times. What? What how did these circles work? What is that? Just kind of compare that to what’s out there already in terms of again twitter and facebook with facebook and twitter. When you get when you add people to your account, you start to get this stream of information and it’s basically everybody, it doesn’t really matter who but how closely associate id you are with those people or what that association is. In other words, your mother is, you know, in the same list as somebody who just found you and added you to their friendship. Yes, so there’s no way to really differentiate google jumped on that as probably one of their first major, um, additions, and they have these things called circles, which kind of makes sense they’re circles of association or friendship circles. For instance, so out of this list of people that you have, you can you can put people into different circles, and one person can be in multiple circles so princessa my brother is in my family circle and he’s also in my photography circle, and you can classify people and scott, do you get to define what the circles are? Are those air predefined by google, plus there’s a couple that come with the application just to get started, but you can make them whatever you want, as many as you want and whatever names you like, and then you can add people to them or move them on one of the nice things is that when i had you, for instance, to my circle, you got a notification that scott keiko added you to a circle, but you have no idea which one i put you in my ignore this stuff f ignore and minimus i’m in the ignore enemy circle. I had this guy, but he wants, but i want him to think that we’re connected right thing that’s the name of circling all right, we’re going to take a break right now when we come back. We’ll try to get the our hangout active where live tweeting used the hashtag non-profit radio on twitter. Stay with us e-giving dick, dick, dick tooting getting ding, ding, ding, ding. You’re listening to the talking, alternate network things get. Get in. Cubine are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam lebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s, create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Looking to meet mr or mrs right, but still haven’t found the one. Want to make your current relationship as filling as possible? Then please tune in on mondays at ten am for love in the morning with marnie gal ilsen as a professional matchmaker, i’ve seen it all. Tune in as we discuss dating, relationships and more. Start your week off, right with love in the morning with marnie gal ilsen on talking alternative dot com. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com talking alternative radio twenty four hours a day. Lively conversation. Top trends. Sound advice, that’s, tony martignetti non-profit radio. And i’m samantha cohen from the american civil liberties union. Zoho. Welcome back to the show with scott koegler we’re talking about the goods on google plus and scott, we were just talking about the circle, so that that’s an important point, i think that people know that you’ve added them, but they don’t know which circles you’re in, people that think that’s important for people to understand, right? Yeah, go ahead. So one of the things that facebook has been you know, targeted about is their lack of privacy and being able to direct your your comments to specific people. And so the circles is google’s answer to how to get around that. So you know that in facebook you post a comment and it goes out to your entire world with with google plus, when you approach the comments, you actually have the ability to select which circles you want to send that, too, and it could be all of them, or it could just be one or a few. So you have some segmentation there that you can actually see your communications. Now facebook does have something called lists, but those they seem to be a very minor part of of facebook, i don’t think many people use them they they’re not highly highly used and they’re also not easy to get to it’s. Not something that’s in your face circles are right there and presented every time you make a pose. Yeah, and circles it seems like google plus is built around circles, whereas lists sort of seemed to be like an afterthought or like an add on, i guess at facebook. Okay, so we have circles way also have hangouts. What are hangouts? What? Google’s dahna really nice job of integrating google plus with mobile platform and the there are a couple of differentiations here when you go onto the web and you bring up google plus the button you see, there is hang out, which is the video kind of a video chat and it will support up to ten people. Can video feeds in the same browser window. So right now, if if anybody joins up, we can actually have up to ten people screaming their video into the same hangout. Yes. So now, eh? So we’ve gotta hang out now. Regrettably, i can’t join your hangout because it interferes with our live streaming of the show way. So we saw you on the hangout page waiting for others to join, but we can’t join you for that reason. Yeah, interferes with technology, so and the earl for people to join the hangout is very long. I was hoping it would be something a little more recognisable, but what people should do, i guess, is add you to their google plus circles, and then they’ll then they’ll get your feet and they’ll know how to join the hangout. Is that correct? Yes, that’s what you want? You see, if you can work for me for my profile and then you’ll see the worst of my post in the last one i got up there, my hangout announcement. Okay, on the way to join scott toe, add scott to your circles is to go to my blogged m p g a d v dot com, and the post for today’s show is on the top of the block, and in that post there’s a link to to scott’s profile and that’s how you joined you, add him to your circles so if you do that during the show, you’ll be able to do what scott just said and you’ll be able to join our hangout. Which right now i think it’s just scott it’s just me at the moment. Okay, good. Lonely over there. Okay, but what’s cool about hangouts is you see small pictures of everybody in the hangout, right? But then they get bigger as people talk, right? As you know, it’s, the change of focus. So as he has one person talks, that the picture gets bigger, they become more visible. So it’s a nice implementation and couldn’t. Is this something that non-profits could use for a meeting, right? Sure anybody could use it. In fact, if you have a non-profit that you have a group of your your workers, your helpers, you, khun set up circles with just those people in it, and you can create a hangout and just invite that circle. So everything kind of works together. Oh, you can restrict who joins it. Okay, so you can even you could have a circle for trustees, which might be, you know, too far from the office to come to meetings all the time. Right? Right. Absolutely. Looks like we do have let’s. See, regina, just trying to hang out. So we have somebody in the in here with us. Okay, that’s, our social media manager, regina walton, is okay. Uh, and let’s, see, now, so the two of you can talk, right? We can talk now, it’s going to get real noisy because i, her, whatever she says, comes over the microphone over my speaker. Hey, there you go. Okay, well, maybe when i’ve got my microphone muted, so i’m only going out on one microphone. Okay, good thinking, regina, hello. Can she hear right? Well, she should be listening to the show. First of all, i imagine you can. I don’t know what kind of way. Okay, could be delays. Okay, tony, you’ve got a huddles on dh that’s on the mobile devices. What google’s done is they’ve got an application first came out and no surprise with with the android applications because that’s their platform and so android is a google platform. Is that right? Uh, the google android platform? Yes. Ok. And so when you install that and you can now installed on the apple itunes i ios devices as well. But what you get is a kind of different list of functions you get, uh, something called huddle, which is not a video chat. It’s a text chat, which is i’m not sure it’s the right answer. I mean, for most most phones that that support that kind of application also have cameras so you would think they would be able to join hangouts is well, but anyhow, they dont have that. But that’s, the difference between that and the other thing in the mobile platform is that it’s it also includes check ins. So, you know it’s kind of taken a page out of four square, right? So if i am, if i have my my phone with me and i say check in, it looks at my gps and find out where i am. Looks for a local business that’s close by because it’s business oriented and offers me the ability to check in at that business. Okay, so checking like, like similar so it’s integrated, like four square, right? Exactly like foursquare. So they have in addition to the other, um, uh, the other applications twitter and facebook, they also have four square kind of in their sights for taking function from okay, so i just got a text from regina onda. Hurricane irene apparently is interfering with her a little bit. She is listening to the show. Should be a heretic if she’s not, but she is listening. And esso and she’s still in your hangout. Scott okay, okay. Cubine let’s, try. We’ll try not communicating with her through that through the through the hang out. We’ll just leave her. Is the silent as the silent hangout member there are very laughing. Okay, there’s just got to get that robust laugh here laughing. What else is we’ve got? So do you think that google plus is more robust on the phone man than facebook is on mobile? It’s different? You know, it highlights the different functions from facebook. I, uh i like the way it’s integrated on the phone and i like what? What happens there? I’m not sure that it’s better or worse, to tell you the truth, but i’m a fan of what google plus is doing, but we should probably talk about, you know, what’s what’s coming up for google plus in terms of organisations in there kind of things, okay, yeah, organisations can’t be active in google plus right now, right? Right, right now, every member of google plus is a is a person and so for instance, i think we talked about this one of the shows before i have my and i have a google aps account, which is koegler dot net and that’s, obviously not a gmail dot com address, and so i cannot have a google plus account for k grow dot net because those were not available yet. Back-up but i really believe that that that whole thing about setting up organizations, businesses, private domains on the google maps is where the future of google classes i think they’re getting their feet in the water there, figuring out how individual people want too and are using the system and eventually they’ll open it up to businesses because, you know, you think about it googles and advertising this sets that’s what they do. So right now there is no advertising on google plus, which is kind of surprising, but you know that it’s there it’s kind of working beneath the circus so soon as they open up the functionality toe add businesses, an ad organisations and private domains, i think that’s when we’ll begin to see more than business integration or of the advertising functionality and, um, on and that’s really where they’ll start to kind of overtake what facebook does with its advertising. I’m with scott koegler he’s, our regular contributor and the editor of non-profit technology news. We’re talking about the goods on google plus, we have a live hang out on google plus going on right now, and you can join that if you’re on twitter, follow the hashtag non-profit radio and in that hashtag in a couple of my one of my recent posts, you’ll see that that there’s a link to join the hang out that we’re doing the i did, pol asai said. One of the questions i asked kat was, has your non-profit discussed whether it will have a google plus presence when that’s available and just a little over eighty, about eighty three percent of people said no. They hadn’t even talked about it in their office, and about seventeen percent said yes, they had. So i’m not sure i do. If people even know that, that might be coming. Do they know that? I don’t know how it’s, not something it’s publicized google’s not really talking about it and you say it’s coming so they’re not hinting at capabilities or functionality, but they did initially, and they still do say, do not set up company accounts in google plus infact initially, many, many companies did on google disabled. They just shot him on the same as they did with people who did it by pseudonym. Right. Exactly. Okay, should we be concerned? You think when when that capability starts that that the advertising will start to, you know, letter the letter of the platform, you know, literally the same way that it does on gmail or any other google property? I i think ghoul does a pretty good job of, um, you know, moderating that keeping it appropriate. Certainly it will present ads based on who you are and what they know about you, which is, you know, the way that google does, where the facebook does looks at what you did, what you said, what your interests are and then presented presents items that may be of interest to you. It really doesn’t help him to do anything. Different from that so and it sounds like you expect organizations teo jump on the opportunity when it does become available for for organization pages? I believe so i think that there’s the demand is it is getting pretty built up right now because with however many millions of users they’ve got, a lot of those users are actually cos or work for companies, you know, hopefully all of them work for somebody and so there’s, you know, people getting used to it, they’re getting accustomed to how it works. Go? Yeah, i think so. I think it’s going to be a a major shift right for non-profits of course, the issue would be that if they create this presence than they have to keep it up to date, we’ve talked on a couple different occasions about not getting involved in social media if you can’t keep it uninterested fresh presence. So you have to think about the time and perhaps money that you might be devoting to google plus, which is probably not going toe, certainly certainly not going to be our last social media platform. Absolutely, i think we’re still in the the kind of consolidation phases at this point where, uh, but things are changing, adding and eventually coming together. Interesting. Scott koegler is the editor of non-profit technology news, which you’ll find it n p tech news. Dot com, of course, he’s, our regular tech contributor with us once a month, scott, thank you very much. Thanks, tony, good to be with pleasure again on dh, just so that our audience understands you. People do understand the difference between google plus and facebook, so i had said earlier that people aren’t really jumped in the way, scott said. But about ninety two percent of people who you answered our poll said that they definitely do see a difference between google plus and facebook, right after this break, we’ll come back for tony’s, take two, and then it will be breaking down barriers, so stay with me. You’re listening to the talking alternative network. Are you feeling overwhelmed in the current chaos of our changing times? A deeper understanding of authentic astrology can uncover solutions in every area of life. After all, metaphysics is just quantum physics, politically expressed, i and montgomery taylor and i offer lectures, seminars and private consultations. For more information, contact me at monte m o nt y at r l j media. Dot com are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership, customer service sales, or maybe better writing, are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s, the hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com dafs metoo welcome back to the show. Time for tony’s take two my block this week is are you asking for more when they’ve given enough? I was in a sort of southern food restaurant, which happened to be in new jersey, and i was paying for lunch at the register, and the woman offered saying that scooter pies are on sale and that they make great snacks. Andi i said, ok, no, thank you. Um and i was signing my receipt. And then she said, and we have a sale on summer clothing, and i thought, okay, this is over the line. I just kept signing my receipt and, you know, gave it back to and said, no, thank you, but that’s where i thought this has some implication for fund-raising i thought she stepped over the line with the second offer, you know, i’ve just paid whatever, thirty five, forty dollars for lunch, i eat a lot, and i had a couple of guests on and then, you know, she’s giving, you know, i don’t mind one attempt at cross promotion. I mean, i do that myself in business, but i thought the second one was over the line and so the implication for fund-raising i think is be careful when you’re asking for that follow-up gift, you know, there are there are some people who believe that an acknowledgement. Ah, thank you letter that scent is should not be should not include a solicitation, foran additional gift of any type, and in fact, one of the comments on my block is a decent one, it says says that but then there’s another school of thought that it’s okay to ask for some types of gift, maybe it’s a gift in your ira if you’re over seventy and a half this year, well, that’s available or some other type of planned gift or maybe it’s purchase of a ticket of the gala, so you just need to be, i think, conscious of what you’re asking people to do when they’ve just done something for you and that’s the whole point of the block post again, it’s called. Are you asking for more when they’ve given enough just trying to raise your consciousness and sensitivity? My blog’s at mpg a dv dot com, and that is tony’s take two for friday, august twenty six we’re going now too, a conversation that i recorded at fund-raising day, which is a conference held annually here in new york city. It was this past june, and this one is with meghan galbraith, managing director at changing our world. We’re talking, she and i talked about breaking down barriers and here’s that recording. Welcome to tony martignetti non-profit radio coverage of fund-raising day two thousand eleven, we’re at the marriott marquis in times square in new york city. My guest now is megan galbraith, making his managing director of interactive services changing our world. Meghan, welcome, thanks so much. Durney megan’s topic is integrating your online fund-raising uniting communications, pr and fund-raising for better results. Meghan, i suspect you see a lot of silos that you’d liketo breakdown. Yes, exactly right that’s where we came up with the idea for the workshop in our client work from the interactive perspective we’re seeing like everyone knows that there’s a ton of innovation change going on and the rate of change within the organization to be able to adapt to that with their our mind strategies is a struggle. So we’ve identified what we think is one of the primary challenges as being organization on the sense. Of marketing, wanting to do certain things with social media development, having their online fund-raising goals programs wanting to be able to talk to each other within the field, or sharing stories about those types of things your group kind of dipping in every now and again. So how do you truly look at it from an umbrella point of view and develop a strategy that satisfies all the goals within the or organization? How do you start to break down these silo walls and get people thinking ballistically about the whole good of the organization as well as their own work? From my experience, what i’ve seen is really one, starting with the leadership sonal ege building there to put some attention and some resource is towards it primarily for small organizations that have people doing ten different jobs with one person. We’ve found that we’ve recommended doing what we call a cross departmental task force, essentially focusing primarily on interactive strategies. So we’ve recommended that those core people one people who want to be doing this if it’s not there, their primary job responsibilities, looking at across the department’s who were those people that are excited by the opportunity is excited by the research in the benchmark he’s out there and putting a formal name to who they are and having them work together if they don’t have someone leading a strategy working together to try to double it up. Okay, what are some of the resource is that leadership needs to devote to this? It depends. It depends on if we’re thinking strictly everything’s online e-giving as a whole, looking at what’s been brought in over the past five years setting up your your own baseline for understanding what your return is, and then determining your resource is off of that, basically, but in terms of social media, i think everybody’s in the same boat, we’re trying to figure out what makes the most sense with human talent and then how much financial you’re going to put in there and go, i’d say over the past three years, from what i’ve seen in just from conversations with people and i think most people involved in the interactive space, the research that’s coming out now is extremely useful to help us educator clients about the need for human and financial investment, but also it’s starting to wrap some. Real analytics around these falik well things around social media, which is key. Yeah, the analytics. Megan. You know, i forgot to ask you to take your name tag off because the glass, okay, just because it creates a clam with no light, no, no creates a glare in the light so well, because everybody knows now you know, we’re alive. This is obviously library. The analytics what google analytics obviously very important to say little about what, how maybe a smaller a midsize shop could be using google analytics. Sure, google analytics is key, teo, smaller dammit and larger but with the groups that we’re talking about here, it’s it’s, a tool that one is supported by a lot of knowledge around from google from the non-profit google group, as well as being able to get trained on it if you could search it and learn about it, but from an analytic perspective, it allows you to understand who’s coming to your organization’s website what kind of content they’re engaging around, how they’re moving through your sight, how they’re exiting, how they’re coming in all those types of things, but in addition it off, it allows you to develop goals that you could men see if people are achieving those goals it’s free, which is terrific, but again, it’s an evolving tool, which i think is really key for smaller non-profits that don’t have people too, you know, they can’t always be the experts in every single tool that they have. So i have found that google non-profit group is terrific in providing resources. And training online things about the training. Is there enough online support that a smaller midsize shop could could learn to use google analytics wisely? And there’s also the google grantspace o gram, which i’m not sure if you’re familiar with that place. Still, google grants is an opportunity for non-profits teo get i think it’s not positive on the dollar value, but i think it’s about ten thousand dollars for free advertising our google advertising, google at the edwards so what it does is to it allows it’s an application process, certain organizations there’s definitely restrictions on who can get it, and you can not but it’s a terrific program and it’s part of a suite of opportunities with google on the training that you, you said is available, is that on ly online? Or is there has actually help lines that people that non-profits gold is there live help like that? My understanding of it is more informal in terms of having, you know, tutorials online, youtube type things, those types of things, but again then also depending on the size of the organization, a lot of groups outsource to people as well, but i’d say for the smaller to mid there’s there’s plenty online to get you started. Okay, including the video struck not just reading a screen exactly an interactive piece that’s shows you how to do things and there’s people again in speaking to the idea of people user generated content there’s lots of people who are creating content that isn’t put out specifically by my google, so you could look for those tutorials. And what are some of the goals you mentioned? Having goals is that is, that is specific as we want so many unique hits on this particular page or i guess dollars could be a goal, but i’m thinking, very, you know, small minded because it’s not my field, what what what are some examples of goals that you would have around this work? Well, we approach it from again from an umbrella strategies notice how quickly she agreed, small minded, my small minded suggestion, but it speaks to also sort of the mind set around, and this is something we in our workshops we talk a lot about because people go to the tactical very quickly, and we’re trying to elevate that conversation as a practice to be able to. Say ok, let’s look at this as a whole and say what? Our communication schools, what are fund-raising goals in terms of the types of goals that those could be, you would say, okay, let’s, look, at the past three years with our online giving, what of the vehicles that we used to get those donations was just email? Was it social media all the what of the various channels that got us to this point and helping the set sort of some bass lines around that now, in terms of organizations, you know what i question that i hear quite often is what’s the what’s, the return what’s the formula, what we’re going to get back and to my knowledge and if it’s out there, let me know there really is no true formula like a direct mail model, so organisations are creating it for themselves. They’re looking at their data, they’re looking at the benchmarks that are coming out from the big, you know, organizations researching these things people like service company, product software companies like convenient pantera blackbaud all those have these research benchmarks coming out you khun looking organization from this on the sub market so if your health care organization, what did the other health corps healthcare organizations performing on online and so trying to create a system for yourself and i find the smaller to midsize that’s using that sort of shared knowledge is where they can get to where they can get that that’s all they need to analyze. And of course, the small shop always has a small missile shop always has the advantage of not being so siloed they can’t afford to be, and so they khun so you can use google analytics that will be your that’ll be your own analytics, your micro, and you can compare these to compare your performance to the benchmark well, google analytics as well specific to web site traffic, so depending on the level of the organization in terms of what they’ve invested for there, considerate relationship management software are a variety of things is a variety of tools that allow you to track source asses and performance. So depending on, you know, some organizations have don’t have that they don’t have a system where their tracking, how donations air coming in online most. So i’d say there’s going to be different tools that you can pull and create a dashboard out of that that’s, all talking alternative radio twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping hunters. People be better business people. This is tony martignetti aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. 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What would you like to see organisations think about? Suppose there just a year older, so because your work is breaking down walls. So what would you like to see organizations do in their first year that would help prevent walls from being built up between pr marketing? Fund-raising well, i think it i’d say from the beginning, having looking at their overall organizational goals and then having the the foresight to plan and be patient with their planning that makes that everything can be short term exact every return is not six months on and also to try things out, you know, try different ways of communicating within the organization. I think siloed activity is not reserved just for interactive work. So i thinkit’s a cultural it’s within the culture of an organization. So if it’s a brand new organization, one most likely the people that are joining it and this is a hypothetical, i would have awesome understanding of the value and the amazing opportunities that are happening with interactive technologies. So it should be at the forefront of their communications and development plans, which i think for some of the more traditional organizations where they have the more traditional developed programs it’s a challenge, but it’s also again returned. So a lot of times, if your energies, if you can prove that it’s bringing bringing some value to the organization, either through qualitative or quantitative, and show that to your leadership show to the people making decisions around your budgets, those types of things and the leadership to a new organization you mentioned earlier we were talking about more established organizations, the tone of the organization, the culture is really set by the leader, which would probably be a founder, and also, i think, you know, it’s interesting to think in terms of the evolution of the workforce, you’re goingto have people coming into the workforce, that these tools and ideas are part of their nature. It’s not something that is a new thing. It’s it’s, how they communicate and how they share content it’s, how they talk to their family and how they talk to their friends. I’m talking primarily from a novel in perspective right now, but that’s going to come into the work force if it hasn’t already, i mean, it has in many ways, so those are the future leaders of these organizations. So it will, i think, for new organizations, my assumption again, that’s an assumption would be that some of the people starting it would be of a generation that is thinking in those ways, no is there is the role of the board very significant here in tryingto again going back to the yurt seminar topic, breaking down the walls between i think, marketing, pr, communications center at what’s the board’s role here, i think the board’s role is to is to certainly show that it’s a priority or feel our communicate that there’s value to these things in their conversations again, it doesn’t have to be wait really strive to educate our clients about and help our clients with is that this doesn’t need to be a separate activity. Interactive is not a separate thing aligns with your development goals in the lines with your marketing in the lines of the organizational goals, so i’d say in terms of the board’s roll, it certainly is if they are on board in terms of understanding the value and being a champion of it in all of the activities where there’s opportunities to integrate it, then that’s key. What about dahna? The leader of a team in a mid size shop who is just not willing to play with the others who are very willing to break down these walls and collaborate, how do we bring that recalcitrant team leader into the into the fold question? Well, you speak hypothetically, i’m not asking to use any client examples by name, but you’re a consultant, you’re out a lot, you have some difficult unit leaders, department leaders to work with. How do we bring them? Go without your go outside of your organisation in terms of showing what other organizations are doing as an examples? I mean, i think that’s a really key there’s a community, you know, this isn’t just what’s happening in terms of shared information beyond an organization’s walls is is key to being able to articulate the need to have these types of strategies within your organization. So if that leader is someone who i would say, if you find that they’re resistant to developing innovative ways to reach donors, which is essentially what what we’re doing here, i would say show, show other examples and trying to get him on board there’ll be a process and that’s what you do all right? And again, i’m going to go in that third time leadership if there’s a leadership commitment, leadership could be helpful in bringing them? Absolutely, absolutely yeah, i mean, i think it all depends on what’s interesting is who owns it too? I mean, which when we talk about breaking down walls, there’s, there’s, sometimes nobody really owns these strategies. So in some ways, i would say, depending on a culture of the organization, we would help to identify who that person might be within the existing tower and say, this is something that could really lead this and help drive an idea hyre or advising that the organization may potentially need to bring somebody in if the goal is to get to a certain level with their online e-giving i’m with meghan galbraith, she is managing director of interactive services at changing our world. This is tony martignetti non-profit radio coverage of fund-raising day two thousand eleven haven’t talked too much about budgeting on maybe cost sharing because we’re thinking about interactive work in director service across across departments. What was your advice in your your seminar around around cost sharing? Definitely one of the recommendations we have is looking at potentially having identifying task force around these activities and in that in your budget planning process to identify where one where you’re spending money across double spending to saying, well, who owns it and who needs to be responsible for and where should have fall, but definitely looking for cost sharing opportunities in my previous life before consulting, i worked for an international development agency where you ran the strategic communications, and we were constantly finding ways with the program group with the development group to fund the content generation trips so everything online, this content right? You need to share it. You need thio make a compelling case, all those types of things and the technology behind it, of course, but we really worked hard at learning year after year of saying we don’t have the money to do these things we want to do so how do you do it? So you look at what you’re spending in your traditional marketing. You look at who’s going on a trip. How can you train them with certain tools like a flip cam are mobile phone at this point? How can they capture the media to be able to do the various things right to do because the content doesn’t have to be high end high production value, right? It depends, and somebody with a flip cam can do some pretty compelling video if they’re committed to the work and they’re on site somewhere exactly, and the and the active what that continent supposed to do? You know, if it’s if it’s building awareness around your cause or your of your impact, and depending on the channel that you share it with there’s lots of ways tio have to have super high and sophisticated production. There are times for that super hot, but i do think it’s in terms of cost sharing, i think it’s an area that it’s certainly sametz needs to be paid attention to, particularly in this in this area. Megan galbraith is managing director of interactive services at changing our world. This is tony martignetti non-profit radio coverage of fund-raising day two thousand eleven. Meghan, thank you very much for being against pleasure was great pleasure. That was my interview from this past june with megan galbraith dahna thanks, scott koegler for joining me today and talking about google plus and also meghan galbraith, as well as the organizer’s of fund-raising day two thousand eleven, for all their help back in june next week, an important show robert penna, author of the non-profit outcomes toolbox, discusses the wave of reliance on outcomes measurement and gives concrete steps and shares tools so that small and midsize non-profits khun stay ahead of this trend toward outcomes assessment on da on a little lighter side, we also talk about easy bake ovens and my eagle scout project. It gets used as an example of what not to do in outcomes measurement. Keep up with what’s coming up on this show. Sign up for our insider email alerts on our facebook page, of course to go to facebook dot com and then the name of the show tony martignetti non-profit radio while you’re there, click like become a fan of the show, please, we’re pressing for close to five hundred lakes. Very exciting, very pleased, thank you. You can subscribe to the show and listen any time on the device of your choice by going toe itunes and you’ll find our itunes paige at non-profit radio dot net i’m on twitter, you can follow me? If you want to comment on the show, please use our hashtag, which is non-profit radio, use it unabashedly. Use it with impunity. Be out there with that hashtag our creative producer is claire meyerhoff, the line producer of tony martignetti non-profit radio is sam liebowitz, who is also the owner of talking alternative broadcasting. Our social media is by regina walton of organic social media, the only person listening today. 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