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Nonprofit Radio, May 17, 2013: A Conversation With Gary Vaynerchuk & Maria’s Mixed Bag

Big Nonprofit Ideas for the Other 95%

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Gary Vaynerchuk
Gary Vaynerchuk: A Conversation With Gary Vaynerchuk

We’ll find out from this New York Times best-selling author, sought after speaker, social media consultant and wine expert what insights his book “The Thank You Economy” holds for small- and mid-size nonprofits.

 

 

Maria Semple
Maria Semple: Maria’s Mixed Bag

Maria Semple, The Prospect Finder and our prospect research contributor, has a few things for you this month: a conference reminder; a tweak to Google Alerts; and a report, “”Millenials and Money”” from Merrill Lynch.”

 
 

 


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Dahna hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i hope you were with me last week. I’d suffer coolio leth iesus if it came to my attention that you had missed, the money is out there and kayman founder and ceo of new york grant money is a treasure of valuable information about grants, discounts, rebates and other money incentives throughout the country that get triggered when you re new release, move, expand, create jobs, she explained what’s out there and how to find it. And the pelota paul dan pull out as viral video from ted is the way we think about charity is dead wrong. Our legal contributor, jean takagi principle of the non-profit and exempt organizations law group in san francisco shared his perspective on how we got here and what needs to change and should it change to achieve pallotti’s vision of amore free market charity sector, we’re going to continue that conversation with gene on june twenty eighth, when he returns this week a conversation with gary vaynerchuk we’ll find out from this new york times best selling author sought after speaker, social media consultant and wine expert what insights? His book the thank you economy holds for leaders of small and midsize non-profits and maria’s mixed bag maria sample the prospect finder on our prospect research contributor she’s our doi and of dirt cheap and free maria has a few things for you this month a conference reminder a tweak to google alerts and a report millennials and money from merrill lynch i like that title millennia zin millennials and money from merrill lynch it’s a great find that marie has for us and it’s free she’s so good between the guests on tony’s take two. Last week it was my stand up comedy gig this week something much more exciting. Your irs form nine ninety is due. I can hear the roots and the fist bumps get the t shirts printed. We’re going to talk about your irs form nine. Ninety. Such a pleasure now to welcome gary vaynerchuk. He is a new york times and wall street journal. Best selling author. His books are crush it, exclamation mark the thank you economy. No punctuation there and coming this year. Jab, jab, jab! Right hook and i i think pugilism deserves punctuation? He’s, a self trained wind expert he started, however, with lemonade at eight years old, he had seven stands in nineteen ninety seven. Gary launched the very successful wine library dot com he’s, also a speaker, blogger and consultant in marketing and social media on twitter he’s at gary v e gary, welcome to non-profit radio, thanks for having me that’s my pleasure, welcome yeah, tell me about our our thank you economy, what’s what’s the thank you economy no, i think the world is going through an interesting change. I think that social media web sites like twitter and facebook and interests and tumbler and, you know, are really giving people’s voices at scale, and i think that they’ve created an infrastructure for word of mouth and your reputation and the things you do get amplified a lot more than they used to and will dictate where people make their buying decisions and how you execute you’re engagement and creative on these platforms will predicated on the success that you’ll get from them, and now our our audience is small and midsize non-profits and i’m hoping that we’re going to be ableto talk about the leadership role in the thank you economy and i think there’s lots of lessons for for small and midsize non-profits you talk a good deal about caring before selling, you say a little more about that? I mean, this is a much bigger philosophy in general, you know, i’ll give an example looking about mid size and small non-profits the amount of small and its size non-profits that reach out to me on twitter and asked me to re tweet something because i have nine hundred thousand plus fans or to or to donate without ever having a conversation with me prior to that moment is baffling to me, so i believe in context, i think that you need to have a relationship, you know? You and i, you know, i have engaged through on twitter now we’re having this conversation and this interview and tomorrow we will have a deeper relationship than we had yesterday, right? I must and so to me, that’s how riel business works. I think you have a relationship with the customer on dh. You know, when you go to this for twenty two store twenty times your bigger and better customer that’s for than you were the first time, and i think that specifically what i focus on, which is communication from social networks, um, a lot of people are doing it wrong, and so i think you need to carry you tell your stories, many non-profits have very emotional stories are doing such great work and doing the right things. They need to figure out how the story telling the social weapon about that, but more importantly, they have to realize that they have to care too. You have to care about the people that are donating to your claws, you know, just because you were a con doesn’t mean you’re entitled to the dollars there’s a lot of things wrong in the world and a lot of things that should be supported. And so i think, it’s, just not enough that you’re doing the right thing, and i think people use that and gary to take it even deeper. You and i, i have i have a relationship now with two people who work for you, nathan and krista. Very helpful. Very hopeful teams. So so it’s expanded. Yeah. You should know that. Yes, but beyond that, you know, in terms of relationship? You know, it’s expanded already? No, i know three people in your in your organization. And this is just what happens, right on and so, like it’s. Just like i’m surprised by people’s lack of paying attention to if you can act human, you can win. People need more humility and thanks. And you know, i think people think of social networks. Is that police to expand their message and convert what they’re looking to convert that i think you could put in the work first. And so that’s what i think a lot about, do you think it’s? Interesting. I see what i think is a trend. Small shops. I live in new york city and i know you do too. Opening again, like like coffee shop, independent coffee shops, bookstores, there’s a there’s a pharmacy near me. I live uptown in inwood, there’s a pharmacy. Knowing me, i may be going to give a shoutout dichter pharmacy on broadway. They have ah, it’s, a pharmacy. And he has a soda fountain. You know, you order a cherry coke and he pumps the cherry syrup from a pump into into your into your chair into your coke and i just i i think i see more small shops getting, i guess revived again. Yeah. I mean, i think new york city, you know, i think we need to be very careful, you and i because new york city is a very, very, very big anomaly in this, i spent a lot of time on book tours and traveling around downtown in small areas around the country and it’s a little less vibrant, but i think you’re barking up the right tree, which is i do believe that we’re pushing towards the fragmentation and mitch opportunities in our world, and i think there’s a lot of opportunity to to build businesses around them. And that effort of pumping the shelter and the cherry syrup is enough of a story now, right? Because it’s not the norm, you appreciate the extra effort, the nuances, the organic next of it all, and you’re willing to pay a little more, and you’re willing to pay for that experience and watch you get made. And yes, i do think that, you know, you know, there’s clearly and it’s i think things from supply and demand staring point and the swing of the pendulum. That’s the way the world used to be, then things like kmart and costco and wal mart. You know, those became interesting tow us toys r us. That was interesting. Big toys right on now, that was the norm for the last twenty, thirty years. We’re starting to push the other way. We’re human beings that push after we get fatigued by the same old day, and i think that you’re barking up the right tree. Yeah, the context changes, we change, you know, we’ve all on dh and i, you know, and i think i’m glad to hear you say, you see this more broadly, man, i do leave new york city for but it’s it’s filth. Listen, there’s, a lot of pockets were downtown ravaged, still not there, but you are seeing people, you know? You look at somebody like tony shea, what he’s doing in downtown vegas? You know, he’s putting his dollars toe work it’s an entrepreneurial venture, but it’s also changing the scene down there and it’s incredible and hopelessly detroit in baltimore. There’s a lot of tech things happening, so i’m aware of that and it makes you know, all of a sudden you got forty or fifty tech start ups in the area that quantifies the reason for a, you know, a niche little coffee shop and, you know, just it’s the americans entrepreneurial capitalist energy and, you know, execution and you know it’s just so inspiring to me and it’s fun to watch it at work because it’s always at work. Thank god we have just about another minute and a half. Gary, before it think for ah break. Andi, i think the lesson for listeners is, you know, you you can create a niche within your community. You can be the you can. Even the small shop. I mean, the small shop, it really has an advantage. I mean, you can care. You can show appreciation and acknowledgement so much easier so much. I mean, if you don’t have the dollars to compete right of your time in your efforts, all right, but i will say this there’s there’s two ways to build the biggest building in town. One you build the biggest building in town or to you try to tear down all the other buildings around, get it. I do get it. We’re going, we’re gonna take that break. Kari and when we come back, of course, gary v stays with us. We’re going to keep talking about his book, the thank you economy, and we’ll get into ah, little about his upcoming book. So stay with me. Talking alternative radio. Twenty four hours. Are you confused about which died it’s, right for you? Are you tired of being tired? How about improving your energy strength and appearance? Hi, i’m ricky keck, holistic nutrition and wellness consultant. If you have answered yes to any of my questions, contact me now at n y integrated health dot com, or it’s, six for six to eight, five, eight five eight eight initiate change and transform your life. Are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership, customer service sales, or maybe better writing, are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com welcome back to big non-profit ideas for the other ninety five percent. I’m glad you’re still with us, it’s. Time to send. I gotta do some live listener love, killeen, texas. New bern, north carolina. New bern thinking aboutyou, north carolina. I will be back, uh, new york, new york, roslyn heights, new york. Welcome live listener love dellaccio g, japan, tokyo, japan. Konnichi wa soul, seoul, south korea, on yo haserot let’s, more live listener love to come. Let me get this one port melbourne, australia live listener love out to you in australia, gary let’s sum, i’d like to talk about the leadership role in in this in the thank you economy and and in creating care and trust, it all comes from the top, right? I think so. You know, i very much do i have not seen example where, if leadership or the people quote unquote, running the show aren’t on board, that anything ever really gets done. And so, you know, to really be mindful of caring about your consumer in your employees and your business partners, that something that really needs to be entrenched as a religion more so than the tactics. And so i say yes, okay, do you have ah, some specific advice. I mean, how can leaders let’s start with just the hiring process? Mean, because that’s where the new employee here comes culture, you know, they start to get in green argast yeah, i got something pretty unpopular. I think we need to think about it in a dictatorship, right? I mean, i will not allow anybody to waver from what i want to accomplish. They need to be on board, right? And so the hiring process is a crapshoot, right? I mean, i have great people, intuition, and i’ve been wrong a bunch of times, so it’s a crap shoot? What is not a crapshoot, though, is it? What you, what you preach and what you execute against them that’s something i think people should really take seriously. You recommend treating employees like customers that’s something i haven’t heard before? Yep, i’m sorry. Treating employees like like customers. Well, you know, it’s fine, i will tell you that i treat my employees better than i treat my customers. How do you do that? Well, you just care about them, like, for example, like follow them all on twitter and if they’re having a bad day because they’ll tweet when they get home, i’ll send them an email and say what’s on your mind, you know, things like that, and i think for non-profits it could be treating your employees the way you would treat your donors or maybe or better than you treat your donor’s better because you have a healthy you know, employee you’re far more likely to help you get more donors, right? And let’s talk about the long term payoff to all this? Well, i mean, i think so go ahead. I’m sorry, no for you, the long term payoff in terms of, you know, not losing, not losing employees and not having to retrain i mean, continuity breeds success, right? So, you know, i’m a big, you know, i’m a big football fan, and i can tell you that if you can keep your offensive line intact for three or four years, you can run the ball, you know? So, you know, i think that i’m a big fan of continuity. I mean, i think that the best people are going to be around for a while and we’ll have a lot of i p in their brain that can’t be translated and so coming humongous fan on the payoff being the fact that you could scale and become a bigger business, forget or, you know, in your world created a scenario where you can have bigger donors, i could tell you, the people that i get most of my dollars too and non-profit space are people that have built relationships with me end or had a relationship with me prior, so don’t think making people you think about yeah, we’re losing you a little bit. Gary i’m sorry. Okay? That’s better. We were losing you a little bit trail about him. But i understand you. You let’s be a little a little personal. One of your significant goals in life is to own the new york jets. Yes. That’s pretty that’s. Pretty audacious, right? Yes, it is. But i think if you just no means it has a lot to do with the fact that i love the journey more than that where i am, i am so buy-in i think that by having a huge goal, it allows me to continue to hustle and try on your challenge. And all those things are gonna get on a flight to place all the you know, i love the journey, my friend. That means everything. And by having that thing of a goal, i think i’m gonna be on a journey for a long time. What about other ways that employers can help their employees mean in terms of just, you know, trusting them and maybe sharing networks? Because i’d like to get into the details so that people leave with some ideas that they really thinking, yeah, i would say i would say that the most tangible thing and it’s not that complicated is actually a community, right? You want to leave something with for employers, for people that are running ngos or things of that nature, i highly recommend you talk to your employees a hell of a lot more communication is what breach opportunity meaning you don’t think i know that better figure out what makes him tick, you understand what they’re about, and then you can put them in a better position to succeed and create the end result that you’re looking for. So if it’s, elektronik, lee and following them on facebook and twitter and things that they get insight into who they are, fine, is that scheduling a fifteen minute clock copy once a week? Great, you know, it needs to be something of that nature opportunities teo to share and recognize achievements and maybe even also talk about problems. But more than obviously, more than once a year at the annual performance, right, one hundred percent communication of the game think about the people that you’re closest to in the world are the people that i’ve spoken to the most senior okay? And to be that that’s, a very definitive statement of how you should be thinking about the organization you’re running, the more time you spend with the people that are actually trying to help you scale this this organization, the more likely you’ll get insight to the problems, and then you got a cricket action around them. And so those are the things i mean, i spent an ungodly amount of time two, three hours a day speaking to employees at century level all the way up to management, and i think that, you know, looking up tens of a promise, you know, in a charity that i sent in the board of adam is very involved with his people, and he gets a lot of insight. Teo what’s wrong and where there’s opportunity because people, the trenches are often the people that see what’s really happening. You want to give a shout out to the charity that you’re on the board of? Sure, it’s called pop that pencils of promise that we will be built schools in third world countries that because we believe that education is the way out for a lot of people, at least the opportunities, education and i’m very, very passionate about the work they’re doing. In my consulting, i’m devising something with clients called love moments and it’s ah it’s a celebration of small donors. People give small amounts not because they don’t care, but because they’re giving as much as they can. And why do they love the organization so much that they can always find something ten or twenty five dollars? And how does the organization show it’s love back? Do you think? Do you think comey? I mean, is there? Is there space in the corporate world for for something like love moments when we talk about love in corporate, i think that’s kind of vain immediate does a little bit if you go look at the twitter accounts that we handle for our clients, you’ll see a lot of it engagement just little at replies saying thank you for trying our food or our beverage for our service and so i would say that’s that, you know, just, you know, just a little effort so to acknowledge somebody that’s doing something for you, there’s just an incredible human straight that i think every organ is she needs to evolve. Into do you think we could talk about love in corporations? I do absolutely do. I think that i think it’s a great word in the world that should be spent more time thinking about the corporations and then charity. Okay, so some people think that’s ah that’s over the top and that’s that’s reserved for i think you know me well enough to know that’s far from over the top gourmet. Okay, well, i want people to know i want more people to know, just just knowing i want our nine thousand dollar listeners to know also, i get it right? I mean, you’re absolutely right. I think that it’s a word that is just not nowhere close to use them up. And i mean, at least my point of view, i don’t think it’s ah, i don’t think it’s, uh, i don’t think it’s over using that i don’t think it’s over the top, you know, they’re really i mean, what were saying? I mean, it’s really this sort of subsumed in love to me, we’re talking about caring concern, you know, trust, honesty. I think these things are all embodied in the word love and really you you make the point that there’s there should be little difference between you’re online relationships and how you conduct your your offline real time relationships. Yeah, i mean, i don’t really difference, right? I mean, obviously, you know, you know, it’s it’s, public domain, there may be things you will say or do that you would want to keep private, but you can do that through private messaging and things of that nature. I don’t think that you should be training a different persona for acting differently, definitely not one remind listeners that gary vaynerchuk is the new york times best selling author, and we’re talking about his book, the thank you economy before we before we talk a little about your next book, what would you like to leave people with in terms of this this love, the love we’re talking about? You know, i think, is there any more powerful, you know, trait in in the world? And i think no, and so if you’re able to inject love into your day to day organisations, whether non-profit for-profit i think that that is a very wise and smart thing and so loving your customer’s eyes incredibly important or your donors, but loving your employees and the operators that you work with, i think, is even more important. I want to send some live listener love beijing, china, guangzhou, china and hong kong and taiwan. Ni hao, let’s talk about jab, jab, jab right hook, this is your next book. When can we expect that that comes out of number twenty thirteen very focused on on telling people how where do how to think about putting out contest to the to the world? How do you put out the tweets and the facebook status updates? And and how do you put them out and allow people to see those stories or hear those stories? How do you have more people to see your tweets? How do you kind of go through that system of jab, jab, jab, which i would also wait to give, give, give and then ask so that’s kind of what it’s all about? How excellent thank you for that translation teo charities that school and i should take a moment to remind our live listeners that we are live tweeting the show social media manager regina walton is here in the studio and if you follow the hashtag non-profit radio you can you can keep up with reggina’s live tweeting ask ask, ask, give was that? Is that what you had suggested? No, give, give thank you alright, i’m a great listener you can tell i’m not from paying such a vast sum enormous attention now. Yeah, give, give, give, ask let’s say more about that. You know, we’re talking about treating your donors and your employees equally. Well, actually, you say even employees better than donors, but the donors are the life blood. What do you see? Cem cem shortcomings that that charity’s could do better? We’re one, i’ll just go back to your statement. I still believe that the employees, they’re the life blood right there, the gateway to the donors. Okay, scale number two i just think a lot of you know, you look at, you know, think about how twenty you may be promoting this show or how i sell wine. Are we putting out enough tweets? Enough facebook status updates that have nothing to do with our promotion? Like listen in order for me paid by this line? Are we putting out enough stuff? That’s just informational or brings value? Or makes him smile or make something? Are we putting out enough content that isn’t just asking for something for them to do for us and that’s what i see ninety nine percent of ngos non-profits struggle with it’s just incredible to me that they’re not mixing up the stories along with the donate here for every tween will give a dollar, those kind of things there are on dh this is not limited to non-profits but there are tweets that i see that are just they’re just like one hundred forty character billboards that’s right over and over and over again and that’s a real problem. Yeah, i mean, yeah, going back to what we’re saying is, there’s, just there’s, not the relationship building. And what about twitter dot com flor search where you’re listening to people, you’re searching key terms and you’re engaging with them around the things they want to talk about, not surely thinks you want to push out yes listening there’s a skill which i didn’t i didn’t demonstrate very well five minutes ago, but i might have said it wrong. No, no, you didn’t no, you didn’t, but thank you. No, you didn’t yet listening way we listen to people when we speak to them over lunch or on the phone. Why? Why are we you know, we’re just not doing enough listening online, i think we’re just thinking of twitter and facebook and distribution instead of a place that natively store in town, right, and have relationships, and so we think of it as more of an email thing unless of a human thing, and i just have always continue to think of it in the reverse, okay, let’s, switch a little bit. Tio facebook the same kind of shortcomings i imagine you seem it’s, just facebook, you know they’ll be on organization page, but it’s just posting about what the next event is and when the deadline is forgiving to that event versus i don’t know, i mean, like storytelling if you go to mila crackers, the pages we worked with, my team has been doing a great job there storytelling, and then, you know, that’s, the kind of stuff i think about, you know, you look at my page, you know, facebook dot com slash gary, i’m trying to put out videos and quotes and answer people’s comments on the wall. I’m not just trying to put out by my new book or by any wine, right? In fact, just this morning you tweeted that you had you had five minutes in a cab. How can i help you? I believe in that stuff i feel like i have to give to you first people i can ask and so if i can pay forward first, i’m in more comfortable situation. I feel like i’m more entitled to an opportunity to ask you to buy a book or a bottle of wine and that’s kind of what i sometimes thinking about yes, give, give, give basque, you’re you’re, you’re very much a sports guy or you are only football, no football! I love sports, hockey, basketball, boxing, baseball on the sports guy, okay, i have to confess i’m not much of a sports guy, i always you said the yew when you mentioned the jets, i thought they had just played the knicks, but in hockey, but i was but standing set me straight on studio, so i didn’t. I didn’t embarrass myself on dh suggest that wei have just a couple minutes left. Gary what share what you love about? The work you do, the legacy, you know, in a very honest way, the vanity of the legacy is very attractive to me, the fact that my great grand kids to be able to see everything about me and what i did and how i did it, i take a lot of pride flash sense of responsibility to the fact that i’ll probably be the patriarch of my family because everything i’m doing is being documented much more than anything anybody in my family did prior which in one hundred two hundred years is probably going to create a scenario on that guy, right? So i, uh i have an enormous sum. I have enormous star happiness in the legacy slash responsibility that i’ve been given. And so that’s what i think about gary vaynerchuk, best selling author look for jab, jab, jab right hook in november. You can follow him on twitter he’s at gary v e gary, thanks so much for being a guest. Thank you. Pleasure. Right now. We go away for a couple minutes and when we come back it’s tony’s take two and then maria simple maria’s, mixed bag. Stay with us. You couldn’t even. Think dick tooting getting ding, ding, ding ding! You’re listening to the talking alternative network. Get him. Nothing. Good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Duitz schnoll kayman if you have big ideas and an average budget, tune into the way above average. Tony martin. Any non-profit radio ideo. I’m jonah helper from next-gen charity. More live listener loved going to spoke in washington and waterford, ireland love that you’re listening. Tony’s take two. If your tax year ended on december thirty first last year, then your irs form nine ninety was due two days ago wednesday, the fifteenth of may ah, no need thio panic about that. If you weren’t aware of that deadline because ninety day extensions are automatic, andi even ninety day extensions beyond the first one are not hard to get there, not exactly there, not automatic, but they’re pretty easy to come by so you can find on my blogged a link to the form where you get the ninety day extension. And, of course, in the post, there’s also links to the nine, ninety and also a link to who files because there’s different nine nineties there’s the nine ninety the nine ninety easy, the nine. Ninety n which is a postcard, of course, and stands for postcard. We recognise that and there’s so there’s a link to which which form do i file? Also on my block? And that is at tony martignetti dot com. And that is tony’s. Take two for friday, seventeenth of may twentieth show of the year. Happy eightieth birthday, dad today’s his birthday maria simple she’s the prospect. Find her she’s a trainer and speaker on prospect research her website is the prospect finder dot com and her book is panning for gold. Find your best donor prospects now exclamation mark she’s, our doi and of dirt cheap and free. You can follow her on twitter at maria simple welcome back, maria hyre tony, how are you today? I’m doing terrific. Lee, how are you? I would just find the sun is shining it’s all good here the sun shines in new jersey what does common misconception? Okay, well, it’s shining for you in new york. It’s shining for me in new jersey. There you go. Well, i wouldn’t exactly equate the two. I’m not sure it’s fair put them in the same sentence. But i don’t know. Okay this week, let’s say you have a couple of things for us this month. You are. I’m doubling you. Not only doing one of their cheapened free but prospect finder with unconference reminder. There you go, that’s. A good one. Yeah. So, you know, a little wild back. Didn’t we talk about the association? Of professional researchers and their upcoming conference apra yes, we did a couple months ago, so just a quick reminder, that’s coming up in august, if anybody is still planning to register to attend it’s going to be in baltimore and seventh through the tents are the dates, and if anybody is interested in registering for it, their website is apra home. So it’s a pr a home dot org’s and you’ll be able to go to that site and get yourself all registered for that conference. All right, on dh um, since you you’re saying that is just reminding me that we are live tweeting and i have tio give a shout out to mark morgan because he live tweeted that he’s listening on mark for doing that, i’m going to send you a social media road map it’s, courtesy of another of our regular contributors, amy sample ward it’s little booklet of social media ideas called the social media road map. So, mark, if you ah d m e your mailing address, we will get that in the mail to you and thank you very much for the shout out on twitter, mark um, that was not a very subtle transition, but it was transition nonetheless, two google alerts you have some news for us maria about google alerts? Well, i d’oh, you know, a couple of months back, maybe back-up maybe a month or two ago, some people on my prospect researchers discussion forum that’s on prospect dale through actually access it through the apra website. They were talking about how google alerts started to become ineffective, and i’d noticed my own google alerts had started to diminish. I was just getting less of them, and i couldn’t quite figure out why. And so it kind of went in and did a little investigating and found out that there’s a way tio edit the alert so that you would have google returned to all results as opposed to only the best results, so i’m not sure it’s something just got reset across the board for everybody to on ly the best results, which is why the results were so diminished in the number of results that we’re getting pushed to may anyway, once i went in there and manually reset everything to tell google, i want to see all the results, then suddenly i started getting the normal flow of, um, alert that had been getting i mean, it was on normal phrases like that i follow, like prospect research or high net worth, and you would expect that to have a pretty high volume of google mentions in any given day, and suddenly it had just dropped off dramatically. All right, i don’t like this that there they decide what’s best for you very, very paternalistic. I don’t like that. Well, yeah, and i can’t quite figure out what happened, but i thought it was just a day. And then when other prospect researchers started discussing and i thought, well, there must be something to this, so i kind of went into google and check things out. So if anybody’s never used alerts before, they’re very useful way well, dot com we’ve talked about that. Yeah, we’ve talked about them before. Yeah, give give the earl again for google lorts google dot com forward slash alerts. Okay, consented up on any phrase that you want any name of individual? Just make sure you have quotation marks around that little phrase. Otherwise it’s going to look for the words separately on google and yeah, you are going to get an overwhelming list of heads in that in that respect. So yeah, like i said, once i read that that all of a sudden i got back to my normal flow. Where do we go to reset? So that so we’re getting all the choices? Not just best. If you already have alert set up that you’re monitoring, you can go to edit your particular alert. You manage your alerts and edit them. And then you’re able teo there’s, a column called volume. And you you’re you’re able to decide whether you want that volume to to deliver you only the best or all of results. And i guess you do that individually for each separate alert freak killer. Exactly. Okay, so that’s under manage alerts? Yeah, you would manage your credit manager edit alerts. Okay, manager, i think it’s called manage, because down at the bottom of every alert that i get there’s a link for manager, alert something at that. Okay. That’s, right? Yeah. You could do it right from your e mail as well. But if you’re logging into google todo what? You go to google dot com alerts and then you logged into your google account and then go ahead and just edit how often you wanted to come to you and also the volume that you’re looking to receive. All right, thank you for that good catch and another very good catch this free merrill lynch report called millennials and money. It was it was done for wealth investors, money managers, but you see some you see some value for non-profits i do, you know, i’m always interested in seeing what you know may be generations of people are doing or pockets of people, sometimes they come out with reports on, say, women and money or women in philanthropy and things like that. So when this report came out, i thought, well, what? You know what? Could we as prospect researchers or as executive directors or development directors who are, you know, also having to where prospect researchers hat what would we take away from such a report? That’s really geared toward the wealth managers, as you mentioned, and so that there was something pretty interesting buried in that report, and it talked about, um, that sixty percent of the youngest of the youngest age listed social responsibility is one of the most important factors by which they selected investments far more than their older counterparts, so they’re looking at things like impact philanthropy and venture philanthropy and wanting to be more engaged. That was the big takeaway that i got, not only from that report, but from some other research i had done on just looking at how millennials treat charity in general and how they interact with non-profits or or expect non-profits to want to interact with them. So between that, like i said between that report and then looking at another report that i was able to find entitled millennial donors, i thought that between the two that there were quite a number of good takeaways that non-profits specifically now the types of non-profits said that your listeners are they could really take a lot away from these two reports, and i’d be glad to share the links on the the pages. Well, your lincoln group, absolutely. I was going to ask you to do that. Thank you very much on and of course, we know from about five six shows ago or so when phyllis weiss haserot was a guest, we we would define millennials to be up to. About thirty three falik teens to about thirty three years old, that’s the way that’s, the way she categorized millennials. Some of these some of these conclusions are really at odds with our stereotypes of millennials, absolutely right. So one of the things that i found interesting, especially when i cross referenced against that millennial donors report, was how they want to stay engaged first of all, engagement for them and staying connected is extremely important, as you can imagine, right? So this age group practically grew up with a mouse and a computer or a laptop or an ipad in their hands, so the younger ones now and so they’re expecting to have a certain level of engagement and email, believe it or not seem to be the most popular means for staying engaged and forgiving as well to a non-profit so i thought that was interesting, because i would have thought facebook might have been number one, okay, excellent engagement advice. Yeah, this is just not, you know, not what we expect from the stereotype, which is people that they’re that they’re they feel entitled and looking for instant gratification. I mean, you said impact investing is very important to them that’s, right? They want to know that what what they’re doing, they want to see that that impact so they don’t want to just give to a non-profit and then never expect to hear from the non-profit again, in terms of what the impact was of their donation. So they do want to be able to see through emails, you know, what has been done with maybe a certain fund-raising campaign or they’re looking for may be pictures. I mean, this this is a generation that loves pictures, loves video, i’m sure you’ve talked about it a lot with amy sample ward in terms of engagement that pictures and video can can capture on this generation loves it something else that was in the merrill lynch report that millennials take nothing at face value. Yes, exactly. So what does that mean for your non-profit make sure that you’ve got a great website, that they can navigate easily, and i would say that they could navigate easily on mobile device. But most importantly, one of the things that you want to make sure about is that even if you’re not planning to use, say, google plus that you at least make sure your your non-profit has a a space on google plus, so that when they are looking to find your organization, you’re going to come up higher. Ranked on the search results of google, they are googling everything. Yes, and also coming out of not taking things at face value, i think showing your impact, proving that your work succeeds rather than just saying it succeeds. That’s, right, showing it exceeds yep, showing it succeeds and, you know things like guide star. Make sure your guide star report is up to date. Right? So you have an impact where you can actually influence you can help change the data. If you see some incorrect data about your organization on your guide star report, go ahead and fill out the form to have that data changed. And if you’ve got a great rating on charity navigator, make sure that that’s also displayed somewhere in your web sight oppcoll because they are looking. Teo, do their homework. This is you know this. I said, this is a generation that grew up with this, these tools available to them. And so they have no qualms about going and checking you. Out before they’re goingto plunked down any money to give to you, we’re gonna take a break for a couple of minutes. Maria on da hope everybody stays with us. We’ll continue this conversation about thie merrill lynch report. Millennials and money stay with us. You’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping countries. People be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Dahna welcome back. Got lots of live listener love shanghai and he bei china, ni hao, mamaroneck, new york, welcome, washington, d, c, brooklyn, new york and there’s, someone in the u s who is masked. You’re just you’re showing up in the center of the the country, but we don’t know what city you are in, so if you’re masking yourself, you also have live listener love maria. Um, let’s. See, they something else in this report is that they want to be engaged, not only engaged millennials, but they want to be in the driver’s seat. They we want to be in. Hello there. Yes, i’m i’m, i’m there. Are you here? Sorry about that. What they want to do is also have face-to-face contact with people from the organization or from somebody who represents the organization. You know, other volunteers, other friends who are engaged with the organization. And they respond verywell teo face-to-face engagement, right? And but i was yes. And in that engagement, they want to be in control in the driver’s seat is the way the report puts it. Yes, yes, they do. They definitely want to have a say in what’s. Going on with the organization they want they want to be heard is really what it comes down to and, you know, providing connections to others. You know, in authority. They also are interested in finding how your network, right? Us non-profit can help them expand and deep in their own network. Yeah, they’re like sharing of connections, right? They do. They like sharing of connections. So i thought that was very interesting as well. So, you know, maybe there’s some way to engage them through some focus groups or some very targeted networking events that your organization might be ableto hold because they really are into, you know, showing up at places where they think that they’re they’re going to be able to get some benefit value out of the engagement as well. And it could also could also be just personal introductions. You no way we have another donor or another volunteer who i think it would be helpful for you to know and here’s an introduction. Yeah, it could be as easy as that. And then, you know, if you were the conduit of us, the non-profit executive where the conduit of of that introduction and great there are, you know, they’re going to forever remember that especially the blossom is something wonderful for them that’s, right? You become sort of a sphere of influence, the centre of influence in terms of their wanting to be in the driver’s seat, the way the way the report says it to me, that means that there that that non-profits need to be open to might be conditions on a gift. Or, you know, some some say in how a gift is used or how their time is used if they’re volunteering. Yes, i think you’re absolutely right about that. And, you know, i think that non-profit executives do you need to be sensitive to this? And, you know, these millennials they are, they’re just busy is the rest of us right on? And sometimes in some cases, maybe even more, especially if they’re out there trying to do some job hunting and so forth. So, you know, you’ve got to be able to provide that quid pro quo for them, and i think they’re going to be looking for that and looking for how their gift is going to be used and started and, you know, demonstrate to them that, you know, they’re in there a bit of a show me kind of ah, ah generation they want things proven to them, what else? What else is in this report that you like for? Non-profits well, you know, going beyond even this report is the other one that i referenced, but i don’t think i got to give you ah copy of that one in advance is called millennial donors, a study of millennial giving, an engagement habits, and one of the other things that i thought was interesting in this particular report is they want a knopper tune iti as we were just talking before about connecting, but here they’re talking about connecting with leadership and having a voice in the organization’s direction, and they’re saying that, you know, on ly little more than half of survey respondents said they had access to members of the board or the executive leadership of the organization they support. So i think that we have non-profits could probably do a better job in providing access to the hyre leadership of the organizations and so face-to-face would be great through email would be great. Maybe some video messaging embedded in e mails would be wonderful if that could happen and face-to-face obviously would be would be best if you could put people into a room again. That’s that’s the connections, i mean, they want to be connected to the organization, including up to the highest levels. Yeah, yeah, and they they’re they’re really they’d like to have that. They don’t really think that their voice is that they’re being taken seriously enough, right? That their voice is being heard and they definitely wanted to be heard. Um and, you know, i see with, you know, i have my children, ages eighteen and twenty right now, and i just see that the way they engaged with organizations and once they commit dahna they’ll do just about anything to help raise money for that organization, whether it’s in an online faction getting everybody to participate in a five k walk and raising thousands of dollars that way so don’t overlook even those eighteen and twenty year olds out. Their problem is your kids don’t wanna have anything to do with you, right? Well, actually, sometimes we participate together. My eighteen year old and i participated in the five k walk together for a new organization. She was raising money for that’s, the only way you can get if she was able to garner a certain amount of support for it online through facebook, right? But then got people to actually show up and participate at a five k walk at seven thirty on a saturday morning, i might add, so you have to go on a five day walk with your daughter that’s formal in order to get her to get face time where there is that? Is that what we’re saying? You’re here, you know that might be an opportunity for parents to get some face time, you know, if you can get them to get up at seven. Thirty and committed to peace, a place that early on a saturday warning sure, we have just a couple of minutes. There was also, ah, sense of entrepreneurship among millennials, which which suggested to me that there willing to take some risks? Yes, absolutely. They are willing to take some risks. And in this particular report that merrill lynch did, they were talking about how how khun advisors not only show them how to they’re not only an interested in talking to financial advisers about those plain vanilla, you know, stocks, bonds and that sort of thing, but they want to know, you know what access do you have to helping me get my business off the ground? Right? So certainly they have this mentality of entrepreneurism they are more than willing to take that and take anything they learn and say even the business schooling that they’ve had so forth, and take those notions and transfer those skills to the nonprofit sector. And, you know, i think you see that more and more with some social enterprises that are showing up in other ways that non-profits air engaging with people to bring funds in for an organization yeah, the millennial may be more interested in taking a risk if you have an idea that’s, that’s compelling and you and strong evidence that it may very well succeed, it might be the millennial who’s willing to take the risk with you. Maria, we have to leave it there. Maria simple is the prospect finder, a trainer and speaker on prospect research. Her sight is the prospect finder dot com and on twitter she’s at marie, a simple thank you so much, maria. Thank you so much, tony. A pleasure, as always next week, melanie mathos and chad norman their book is one hundred one social media tactics for non-profits and i feel like focusing on their twitter tactics, so i think we’re going to talk a good amount about twitter will talk twitter with tony plus two on dh then tha tha after that and that’s as far as i can go. Amy sample ward returns she’s, our social media contributor and membership director of non-profit technology network and ten next week we’re going to be all about the social networks. Check us out on the social networks, you know, the whole litany. I’m not goingto not gonna go through. It lynx air on my blogged at tony martignetti dot com insert sponsor message here, over nine thousand leaders, fundraisers and board members of small and midsize charities. Listen each week, talkto, contact me on my blogged if you’d like to talk about sponsoring the show. Our creative producer is claire meyerhoff. Sam liebowitz is our line producer, and janice taylor, assistant producer, shows social media is by regina walton of organic social media in the studio today. Thank you for that regina and for the live tweeting, the remote producer of tony martignetti non-profit radio is john federico of the new rules. I hope you’ll be with me next week, friday one to two p, m eastern. Talking, alternative broadcasting talking alternative dot com. I didn’t think that shooting. Good ending. You’re listening to the talking, alternate network, waiting to get into anything. Dahna cubine hi, i’m donna and i’m done were certified mediators, and i am a family and couples licensed therapists and author of please don’t buy me ice cream are show new beginnings is about helping you and your family recover financially and emotionally and start the beginning of your life. We’ll answer your questions on divorce, family court, co parenting, personal development, new relationships, blending families and more dahna and i will bring you to a place of empowerment and belief that even though marriages may end, families are forever join us every monday, starting september tenth at ten a m on talking alternative dot com are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications? Then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way look forward to serving you! You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Oh, this is tony martignetti athlete named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays, one to two eastern on talking alternative broadcasting are you fed up with talking points? Rhetoric everywhere you turn left or right? Spin ideology no reality, in fact, its ideology over in tow. No more it’s time. Join me, larry shop a neo-sage tuesday nights nine to eleven easter for the isaac tower radio in the ivory tower will discuss what’s important to you society politics, business it’s provocative talk for the realist and the skeptic who want to go what’s really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s ivory tower radio dot com every tower is a great place to visit for both entertainment and education. Listening tuesday nights nine to eleven. It will make you smarter. Talking.

Nonprofit Radio for May 10, 2013: The Money Is Out There & The Pallotta Pall?

Big Nonprofit Ideas for the Other 95%

Listen live or archive:

Tony’s Guests:

Photo of Ann Kayman
Ann Kayman

Ann Kayman: The Money Is Out There

Ann Kayman, founder and CEO of New York Grant Company, is a treasure of valuable information about grants, discounts, rebates and other money incentives throughout the country that get triggered when you renew a lease; move; expand; renovate; create jobs; or invest in energy savings. She explains what’s out there and how to find it.

 

 

picture of Gene Takagi
Gene Takagi

Gene Takagi: The Pallotta Pall?

Have you seen Dan Pallotta’s viral video from TED? It’s called “The way we think about charity is dead wrong.”

Our legal contributor, Gene Takagi, principal of the Nonprofit & Exempt Organizations law group (NEO), shares his perspective on how we got here and what would need to change–and should it?–to achieve Pallotta’s vision of a more free-market charity sector.

This segment with Gene has a survey. Please take a moment to answer three quick questions. You’ll find it below. Thank you! If you could also share it with other nonprofit professionals, I would appreciate it.

Create your free online surveys with SurveyMonkey , the world’s leading questionnaire tool.

Here is a link to the survey: http://www.surveymonkey.com/s/DDCKHYF


Top Trends. Sound Advice. Lively Conversation.

You’re on the air and on target as I delve into the big issues facing your nonprofit—and your career.

If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

When and where: Talking Alternative Radio, Fridays, 1-2PM Eastern

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Here is a link to the audio: 141: The Money Is Out There & The Pallotta Pall. You can also subscribe on iTunes to get the podcast automatically.

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Durney no hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host it’s, so good to be back in the studio. I’ve been away with two pre recorded shows in a week, so good to be back here, it’s may tenth, twenty thirteen oh, i hope you’re with me last week, i’d suffer pseudo member nous kel itis if i came to learn that you had missed small non-profits raise more money consultant and author amy eisenstein returned last week. She’s, the principal of tripoint fund-raising and it took her two years to write her new book, raising more with less. We learned that that time was well spent still two years i don’t know this week the money is out there and kayman founder and ceo of new york grant money is a treasure of valuable information about grants, discounts, rebates and other money incentives throughout the country that get triggered when you re new release, move, expand, renovate, we’ll talk about other georgia triggers as well, investing energy savings, she explains what’s out there and how to find it also the ppa latto paul, have you seen? Dan pallotti’s viral video from ted it’s called the way we think about charity is dead wrong our legal contributor jean takagi principle of the non-profit and exempt organizations law group neo-sage san francisco shares his perspective on how we got here and what would need to change and should it to achieve pallotti’s vision of amore free market charity sector between the guests on tony’s take two, i’m doing stand up comedy tonight in new york city, and maybe if you’re listening live and local, maybe you could make it my pleasure. Now, to welcome to the studio and kayman founder and ceo of new york chadband company, they worked to obtain economic grants and incentives for clients in the new york metro area and nationally. Previously, she served in the new york city mayoral administrations of rudolph giuliani and michael bloomberg as head of business development for the new york city economic development corporation. She’s, a former dancer, she was doing radio at twelve years old. It’s my pleasure to welcome to the show and kayman and welcome. Thank you, tony it’s a joy to be here a joy thank you. Most people just say it’s like pleasure refund, but joy that’s terrific. Why were you doing radio at twelve years old? What was that about? I guess i’m a born ham. I came from a family of hams. If that’s still a word that’s used today. Sure. It’s couples fashion. Okay, so you’re not kosher, but what were you doing? A radio it at twelve years old, i got invited to to write and produce and be star of home run write a show in grammar school. And it was just a random opportunity in alexandria, virginia, which is where i grew up. And ah, you know, i just gravitated toward that stuff because of my background and family and interest in all that stuff and things having to do with performing. What was your show about twelve years old? I’m sure it was incredibly insightful and thoughtful and you don’t remember. I don’t remember. Okay, all right, let’s talk about some grants and some other opportunity. I don’t want to limit it to grantspace talk about economic incentives. Cool for for our audience, small and midsize charities. Why are these things made available? The idea is that there needs to be some stimulus at all times. To incentivize organisations to grow and invest and hyre create jobs and really contribute to the economic well being of an area or state a country. And so programs have evolved and exist just everywhere everywhere on the planet, actually to help encourage activity that will contribute to the economy of any given jurisdiction. Okay, so we could be talking about city state this’s way also talking federal level opportunities incentives? Yes, most definitely every layer of government. Rnc va ble has something to offer on the economic menu, if you will, to encourage organizations could be for-profit not-for-profits combination, ah, to invest, to grow to hyre to do all the kinds of good things that really contribute to the economic base, the tax base and the you know, the economic opportunities for people, wherever they might be. On the charitable side are their incentives mohr for certain types of charitable work than other types of charitable work. Not really. I mean, where if you look at the landscape out there of who’s giving and who’s getting, you see activity in social services, obviously elder care charter schools, but also theater, dance, performing, arts, culture definitely as well as health. Services and other charitable and religious for example, institutions, you know, you name it, whatever is on the spectrum on the knot in the nonprofit world there some e-giving thank god going on because organizations depend for their lifeblood on e-giving not only by private donors, but also by public donors. Yeah, and i don’t think there’s great awareness that these programs are available at all different levels of government. Exactly that’s why i have a job. I mean, we started our firm eleven years ago with the idea to bridge that gap because there were a lot of things that are were on the economic menu by federal, state and local government. I mean, we’re here in new york city, but we’re not unique in terms of jurisdictions offering stuff, and there was very little in the way of know how about what was available, how to go get it, how to cut through the red tape, deal with the bureaucracy and really maximize somebody’s return while minimizing their hassle. So our team based here in manhattan is designed tio work through that we we navigate the mazes we say of these economic programs for all kinds of organizations. Large and small. And you have dahna a little acronym for for what triggers these incentives rhyme your r i m e acronym? Yeah. That’s a throwback from when i was studying to be a lawyer. And i used demonic says a tool to study for the bar exam. In a way i could get through the bar. That was what got through that got me through a swell. So i don’t remember. Do you remember any any cool acronyms? I remember ocean, which which are the elements of adverse possession. No adverse possession. Okay, open continuous something something. And no tort aureus was adverse. Possession is when you take over land, right? Yeah. For twenty years, you’ve. You’ve done all these things on a piece of land openly, notoriously continuously all that you can take it over, and you own it, they. But if the owner notices it at year nineteen and a half and it’s a twenty year statute you squandered. You squandered a lot of good time and money. Kind of. But you were trying to steal somebody’s land, so you deserve to be thwarted. Yeah. It’s. A very old legal concept. I i doubt it. I think it’s still used in some situations because you hear about squatters, artists squatting in buildings, loft buildings in manhattan years ago anyway, and that eventually took over ownership because the landlords were out of town. They didn’t care. They let the building’s rundown and artists got to take over whole buildings here night that’s, ocean. But we want about ryan, which you don’t spell, right, but that’s okay, are i am for when we when we trigger these things, what what’s what’s our starts off with our what does it stand for? So rhyme is our renewal lease. I invest in property or equipment or in training staff, for example, m is moving, ieave, relocating, moving from one place to another. He is expanding. Maybe i’m in this building, but i’m expanding next door those of the typical triggers for economic benefits because that means that the organization is moving in a direction which lends itself to contributing to the local economy means somebody’s growing somebody’s acting somebody’s, putting money at stake in the system. And therefore government’s interested in supporting that renewing the lease that that happens pretty pretty frequently. Andi again, i don’t think there’s awareness that just because you’re signing a new, maybe five or ten year lease, that there may be an incentive available for you, exactly, i mean, who knew on again that’s why i have a job, but and in most areas that’s where there are, say, designated zones where economic activity is being encouraged in the middle of manhattan? Not so much, you know, but in other areas you’re talking nationally, yeah, nationally in other areas where you’ve got designated zones, maybe formerly distressed areas, areas that are geared for revitalisation areas that are trying tio, you know, make a comeback, those of the kinds of situations where simply renewing the lease, in other words, re committing to your stake in that community. Khun trigger some kind of economic benefit for your organization. Excellent. Okay, um, we have just a minute or so before we take our first break for a couple seconds, so should you look around for possible incentives? Maybe before you’re renewing? I mean, when you know you’re lisa’s coming to a close because maybe not only if you stay, but maybe if you leased somewhere else, you’d be in the same community, you’d be a little better off. Sure, sure, i mean, the most intelligent organizations look att this was saying, there are listeners are no, they’re there, they’re there. They want to be more intelligent. By definition, they want to get more more intelligent, right? Sure, sure. So those organizations are well advised to look early and look often and consider what their options are before, you know, making a commitment, a contractual commitment, somewhere. We have to take a break for a couple seconds, and when we come back and came and i are going to keep talking about the money is out there. All these economic incentives for you stay with us. Talking alternative radio, twenty four hours a day. Are you confused about which died it’s, right for you? Are you tired of being tired? How about improving your energy strength and endurance? How i’m rika keck, holistic nutrition and wellness consultant? If you have answered yes to any of my questions, contact me now at n y integrated health dot com, or it’s. Six for six to eight, five, eight five eight eight initiate change and transform your life. Are you concerned about the future of your business for career? 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Interested simply email at info at talking alternative dot com welcome back to big non-profit ideas for the other ninety five percent. I’ve got to send some live listener love. I love this one. Kamloops, british columbia welcome, kamloops, san antonio, texas, arlington, virginia live listener love going to you and lynette singleton is out there. She is live tweeting the show so if you want to follow the net if you want a live tweet along with her, use the hashtag non-profit radio. Hello, lynette live listen love also new york, new york i’m glad you’re with us beijing china chung ching, china chung shot china ni hao, amazing asia checking in and there’s more, much more to come and we’ve been we just went around the globe and from virginia teo chungking, china let’s talk about your ill a little rhyme i investing now a charity may not ah latto charities can’t necessarily buy real estate. Is that the investment? Is that what the eye is in for? Invest? You know, investment i used not in so much in the wall street sense, but in the sense of spending money, capital on plant equipment staff was raining stuff. What if? What if you’re renovating? That’s? Good to accounts. Sure, you’re spending money in an improvement and of space and ah, that contributes to the economy too. Okay, m is moving was that about moving? So this is where jurisdictions get really competitive and it gets very interesting because suppose, you know, your organization has the opportunity to go really anywhere. You could go to china, you could go to california, you could go to arlington, virginia, shout out to my old neighbor in virginia, and so jurisdictions compete to attract those types of organizations when they’re deciding whether to move. Ah, because that could mean the transfer of jobs and investment and money into community from elsewhere. Your neighbour in arlington did they know when you when you were twelve years old on the elementary school radio? I don’t know, we should ask. Maybe they will remember the show if you remember the show use hashtag non-profit radio arlington, virginia if you can remember what an kayman sure with twelve years old and tell us where we’re watching the hashtag here in studio it was my peak. No, i don’t know that this is the peak e i don’t know if you’ve been on oprah or good morning. America. But this is your climax right here. There you go, it’s. All been leading to this moment. Okay. Thank you. Dahna. Expanding. Oh, no. Moving. Oh, no. We get recovered. Moving, expanding, expanding. You said a little about that’s. A little more expanding, particularly in this day and age. Anybody who’s. Adding to their workforce is like that’s the holy grail of economic development right now, because job creation is where government is particularly in wristed in stimulating activity. So i suppose i have ah, small theater company. But i have the opportunity to grow and add set designers and writers and producers. And what not now, that becomes interesting to government because those are represented jobs and therefore, you know, tax revenue. Also, you look at the sort of secondary effect of that kind of activity because those people in that place of work, wherever it is, are spending money. They are buying things. They are contributing sales, taxes and income taxes. And even if the organization itself is exempt from income tax because it’s a charity or educational or non-profit institution, the people who work for it are subject to income tax, and they pay sales tax. And also the organisation uses up energy, so those air costs, which can be mitigated through various incentive programs. And i find that that’s where also currently a lot of interesting opportunities air had in the nonprofit world. Because if you’re say renovating a theater and you have the opportunity to outfit the lights with led lights or something super efficient or make sure your cooling and heating systems are super efficient, then thie utility companies, in addition to government, have many programs available to mitigate those costs. You can actually get cash rebates against that type of spending. Energy efficiency, right? Yeah. I was going to another when i was going to ask you about. And actually something is coming to me. I want to help you with this rhyme. This eyes misspelled acronyms very, very needs. Problematic tim it’s. Pretty lame. That bothers me. Now, if you had r h, we obviously got spell r h y m e for rhyme heat could be heating air conditioning. And that could now that’s little too narrow. I know, but it could trigger the thinking about, uh, energy efficiency. All right, fair enough. Now we need a why? Like what? Do we not have covered training? You don’t really have training. You have it in investing could be investing in your workers. You could have like you train ad h for heat and why for you train you’d taken a little poetic license there, but it works for me. We’ll take that. Okay, i’ll feel better anyway, if we could just do it for the next few minutes, it’ll it’ll ease me. This’s rhyme is very upsetting to me or i am me, um, you mentioned investing in employees and i think there are special programs for hiring veterans. Yes, yes. Let’s. Talk a little about that. Yeah. That’s. Really? Ah, wonderful opportunity. And i wish those programs, you know, were more robust. Ah, in the federal government, there have been programs, too. Basically give tax credits, two employers who are hiring veterans and and the way they have categorized. This is according tio, how long the veteran has been out of work and whether the veteran has some sort of injury. The state of new york, fortunately, has recently passed legislation that says any hiring of veterans can be can qualify for for again tax credits at the state. Level the jobs and the credits really are about they have to be created in twenty, fourteen, twenty, fifteen so there’s a bit of a lag time between when these things can get claimed and also for non-profits those hiring credits not so valuable, right? Because a non-profit is typically exempt from income tax, hence there’s nothing to deduct claim the incentives are against a tax business income tax, right? Okay, in government world, you know that which is tax can be untaxed so often in the toolbox of economic incentives is our are things in the tax code you khun untaxed something, but in the nonprofit world, they’re they’re limited taxes, which an organization might pay. But that being said, there are still taxes that they pay sales and use taxes usually are exempt income taxes, but otherwise they could be paying real property taxes. If they’re in a building that is taxable on, they could be paying energy taxes as well. Ok, on your site, i saw a white paper that talked about for veterans again salary, salary reimbursement. If you hire a vet that does that sound like something that still i think it was a fairly recent white paper talked about salary reimbursement up to fifty percent. For i think six months. Yes, yes. So familiar. Yes, there is a special employer incentive. A subsidy along those lines. Yes. So that’s on the federal level. So that’s for everybody. Um, yeah, let’s, let’s have a difficult time. Your job search mean, they’re often misunderstood and they’re freaking people who think that that is going to freak out on them and, you know, go go ballistic or something. And, well, it says such unfortunate, such an unfortunate, perhaps stereotype and and so untrue. We hired a veteran, a twelve year army captain. Miz? Yes, ms brandi whitlock. She wrote the white paper that i’m referring exactly she’s she’s on the case. So her her research is current and it’s it’s very excellent. And from first hand experience, she can say that boy veterans are eminently employable. She used to deploy thousands and thousands of veterans too distant lands and has served her time for twelve years and elevating herself to captain, working from as a veterans from since high school. And now we’ve been so fortunate to have her on board for the last and she’s been with us now six months, and i’m telling you, this woman can move mountains. She has tremendous discipline and work-life iq, you know, for for non-profits that want to hire vets? I think it was that same white paper i saw there’s something called national resource directory. Okay, an rd dot gov and also recruit military dot com. Excellent. Yes. So if you want to take advantage of some of these economic incentives, is what we’re talking about around hiring vets, there’s, two sites teo that connect vets and that a job seeking with with employers totally. And and if it’s not in that white paper, we have access to it. People can email us for it e mail her to get ah paper she has written about why people should think about hiring veterans and some of the common misconceptions around that. All right, how do we start to research what is available for us locally? We don’t want to keep this to new york, and we haven’t done that. Do you have some resources that you can recommend for people? Tto find what may be available to them in their state, their community, for sure. And so at the risk of giving away some of my currency here, but i’ll do it because you’ve asked so nicely. Usually i don’t ask nicely. In fact, most guests don’t think i do, yeah, so some of my go to resource is thank god for the web, our national databases of grants and economic incentives really primarily directed from the government, the mother of all websites in the united states is called grants dot gov, and that has a comprehensive how to list of out how to register as a non-profit to access ah, government grants, but also the piela and all compendium of all grant opportunities available, whether it’s for health, education, culture, you name it if it exists from the federal government as a grant or economic incentive, it is in there the other thing that i find extremely useful and extremely current, and i’m so proud that the federal government department of energy is even put this together. It’s called desire use a dot or ge not desire your think enough it’s called it’s spelled d e s i r yusa dot or ge and say that one more time. So it again, please d as in david s as in sam i r e yusa dot or ge, and it is the fifty state compendium of all grants and benefits relating teo energy efficiency and renewable energy. So whether you’re a homeowner or you’re a non profit organization or you’re something else, all of the economic benefits currently available in the realm of energy are compiled here. It’s, incredibly current you could drill into every state of the union and every scenario that you could think of to pull up what is currently available. I find it to be enormously helpful, and i can i consulted all the time. I mean, another thing that i think is an overlooked, often overlooked resource. Isa siri’s of grants from the federal government. And they’re about at any given time around twelve agencies that participate in this it’s it’s about innovation in research and development. Grant money. It’s wonderful there. Phase one and phase two grants the program is called sb i are small business innovation research and its sister and companion program most relevant to non-profits is called s t t e r small technology transfer and research program. The federal government gives grants it’s too small organizations ah. Anywhere from one hundred thousand dollars in phase one, five hundred thousand dollars in phase two to help stimulate innovation and research in health technology. Any number energy, any number of areas that the federal government thinks needs attention and these grants are always available. They’re different offerings from time to time. So for example, this month they’re putting together ah, all the proposals that you khun submit in the field of energy and the environment, the epa and the d a we are and then the national health institutes have put up there grantcraft poses that you, khun submit grantwriting and in the stt r program, which is technology transfer, a small business can partner with a with an institution, a non-profit institution, to put thes to get thes grant proposals in i think, at the risk of being political, this is a this is an area where it pays to think about the good things that the federal government does for us in the in the in the in the midst of all the furloughs and the and the complaints about, you know, government being much too big and, you know, you talk about that that very valuable desire, database and all these grants i mean, so no government is not all bad. No, and i don’t think anybody would have been equipped or even interested in putting that together because, you know, what’s in it for them. But that’s, department of energy, you say exact on monday, so you and i all paid for it, so we should use it. And i’m telling you, it’s under wonderful engine thank you for sharing all those valuable resource is your butt didn’t give away the store? I don’t think you did, because these these things that can be complex to apply for sure, right? That’s, that’s the thing i mean, you know, you find the information on the internet, but you really need to do your due diligence your homework to figure out. Is that item actually valid? Is it in place? Is that information current? And then you get into the whole rabbit warren of applying for grantspace benefits, which means you really have to compile lots of information and put the pedal to the metal as they say it’s a lot. Now you have ah, you have a background in dance. And you mentioned your family was in the performance? Yes. And any spillover between that world and your work it ah, new york grand company. Well, as they say, right? All the world’s a stage. So yes, i well, here i am on the radio, performing once again. Well, i invited your not knowing you have ah, have a background, you’re you’re dancing through the grants world dance with grants that’s good. I like that that’s so that’s not actor that’s. An alliteration in which i happen. Teo, like very much deliberations. I haven’t actually gotten any dance grants of late. All right, we’ll work on getting you a dance company client for sure. We have to leave it there. And thank you very much. Thank you. And kayman is founder and ceo of new york grant company. You’ll find the met and why grants dot com and why grants dot com thank you very much again and pleasure. Thank you. Right now we take a break when we come back from that it’s tony’s take two and then here’s an alliteration the ppa latto paul with jean takagi. Stay with me e-giving thinking tooting getting ding, ding, ding ding you’re listening to the talking alternate network waiting to get me anything. You could are you suffering from campaigns? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you, too? He’ll call us now at to one to seven to one eight, one eight, three that’s two one two, seven to one eight, one eight, three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re gonna invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Duitz schnoll kayman if you have big ideas but an average budget, tune into tony martignetti non-profit radio for ideas you can use. I do. I’m dr. Robert penna, author of the non-profit outcomes toolbox. Dahna durney welcome back. Time for tony’s. Take two and let me you start that with some live listener. Love fukuoka, japan and tokyo, japan. Konichiwa, tijuana, mexico. Hola, that’s. I’m sorry, it’s, about the best i can do from my eighth grade spanish. I apologize. Do you want a wel welcome? Seoul, korea? I know it. I know it. Anya haserot and italy hyre bon giorno, of course, but there’s one asada dahna satya. I am doing stand up comedy much better than what? You just heard that this evening. So if you happen to be in the new york city metro area and a couple of ur it’s nine. Thirty this evening at metropolitan room on west twenty second street. But for the vast majority of you, the vast, vast majority this’s not that meaningful because you’re listening after the show long after, you know, probably the following week or two. So i take this opportunity to let you know that there are my standup videos are on the youtube channel which israel tony martignetti and there’s some stories of unrequited love in seventh grade and being publicly thrown out of the seventh grade chorus seventh grade was traumatic for me, my struggle with the law school admission test there’s a couple of videos that are up there. It’s not old it’s not depressing. You will laugh. People have been laughing at me since seventh grade. That’s the channel israel tony martignetti on youtube and that is tony’s take two for friday, the tenth of may nineteenth show of the year. I’m very pleased to welcome back jean takagi he’s, principal of neo the non-profit and exempt organizations law group in san francisco, california. He edits the popular non-profit law blogged dot com and on twitter he’s at g tak gt a k welcome back, jean hyre county, thank you very much for having me. Oh, it’s, always a pleasure. Hyre we’re talking about this dan ppa latto video that was that was viral. I think the first one was at ted, a ted conference and then in ten, the non-profit technology network also had him at a conference, but the one i’ve seen is the is the ted version very provocative buy-in therefore controversial, which i admire. I like people who stirred things up a bit, um he’s challenging some basic assumptions and limitations that we have on the on our charitable sector. What what what’s going on there? Well, you know, i like the controversy generated by dana’s welchlin attracted some criticism, but i really love the public discussion on this it’s the youtube and the ted video generated, i think, close to two million views a month now on it can really change the public perception about overviewing what what dance message was or is his general message was maybe we shouldn’t vilify overhead costs and ratios is something negative in the charitable world, and i think that’s a very powerful and important message to get across now, they’re details in there that i may not agree with and you may not agree with us well, but i think that main message is a great talking point. I pulled listeners before the show, and one of the questions i asked is, what do you think of dan? Pull out his vision of amore free market charity sector and fifty percent said it’s brilliant and i embrace it, and forty percent said he raises some interesting points and then the others either didn’t care for it or didn’t see it, but ninety percent either love it or i agree with sounds like with where you are, you know, he raises some very valid points for for a provocative discussion. Yeah, and that doesn’t surprise surprise me at all, you know, i think, however, and talking is a lawyer when we look at some of the rules that are involved, what then maybe saying at lee duitz initially is we need to change public views rather than laws unnecessarily that that limit some of these things. Although he’s launched if you read his book, he’s launched a campaign that will protect the non-profit sector against laws that might limit things like how much you spend on fund-raising as well. So that’s, where we start to get into a little bit more of the controversial stuff and maybe things that don’t resonate as much as compensation, which i think resonates with a lot of people in the nonprofit sector that feel like, you know, if you’re a non-profit executive, you maybe feel like you’re taking a discounter, you’re under compensated for what you might be making in the for-profit world, gino, i have ah clip of his i don’t have a clip for all the five challenges that he issues. And we’re going to talk about them, but i do for a couple, and i have this clip for compensation here’s what he’s essentially saying and we think of this is our system of ethics, but what we don’t realize is that this system has a powerful side effect, which is it gives a really start mutually exclusive choice between doing very well for yourself and your family, or doing good for the world to the brightest minds coming out of our best universities. And since tens of thousands of people who could make a huge difference in the nonprofit sector, marching every year directly into the for-profit sector because they’re not willing to make that kind of lifelong economic sacrifice, we’re talking about limits on compensation, and you and i have talked about this before, but not obviously not in this in this context. What, what what? What are those limits that we’re talking about? Well, the compensation under federal tax laws and state laws may apply as well say that if you’re a charity and you’re going to compensate your executives, that compensation must be just unreasonable as to the corporations so you can’t pay excessively and what? Is excessive is sort of a matter of all the facts and circumstances, but generally we look at comparable than they are, they’re comparable charitable organizations typically, although you can use some other organizations as well toe look at comparable, but are are you within the range of comparables that other organizations they’re paying under similar situations for similarly qualified people with similar responsibilities? So that makes it what we’re really looking at, but that makes it hard than to compete and to go it forces everybody to be at roughly the same level you can’t create a huge incentive by by offering fifty percent more than the comparables yeah, and i think that’s why it resonates with so many people, but i would sort of make everybody aware we’re paying our college football coach is under this standard as well. So there’s quite a bit of room in there for a really, really high compensation that we’re talking about big organizations or institutions like like private universities, well, they confined like a smaller scale. We’re probably not that worried about, you know, compensating smaller organizations where they’re really excessively paying they’re executive directors because that’s very, very rare just under the circumstances, a smaller organization just doesn’t have thie economics t justify that that type of compensation, unless they’re being used inappropriately for, you know, founder to compensate himself or herself way really rarely see that that overcompensation problems, but okay, but that’s, because there’s a big uh there are big disincentives and penalties if there is over compensation, right? Well, i think that’s partially the case, i think the vast majority of charities want to do a good job and served there been intended beneficiaries, so they’re not looking to overcompensate their executives unless executives are providing that return benefit that’s going to be felt by their intended beneficiaries. I don’t think we really get to a problem of excessive compensation, and less boards are using the organizations to pay off often insider and the charity is really running for private interests rather than public interests, and i think there needs to be laws against that, right? But that’s what? You and your finding that that’s quite rare. Well, yeah, i find it quite quite rare when charities are on the up and up about this. There are cases, though, and they aren’t as rare where charities are. Being misused for for the purposes of their insider. Okay, i i pulled listeners on this compensation question. Do you believe charity ceos should be paid comparable to corporate ceos if the organizations and challenges are similar and half said yes, and only about fifteen percent said no, and then there was a bunch of some explanations, which are i’m not sure i have a chance to get to but half think think, yeah, i mean, if the job’s a comparable pay the people comparably well, i don’t exactly agree with that, but what do you think? What do you think, tony? I do agree. I think that a cz long as we can have justification for why the why? The why? The salary is appropriate. The person you know, here she brings enormous talent or connections or, you know, has has had a big track record of success. Then i think it’s okay to go outside the comparables in the community. Why? I think you know that part is what resonates with everybody in this sector and why everybody’s cheering dan, or at least fifty percent according to our poll or your pole but here’s, the problem is that for-profit they’re not really limited to the compensation they can pay, they’re executives on dh public companies are there’s a little bit of an exception in there with security flaws that are involved there, but for the most part, for-profit compay whatever they want, teo executives now non-profits were given the same standards and allowed to go up to that level, then there could be a lot more abuses of about individual charities, even though i think even still the vast majority of charities would not misuse that compensation tool, but with a few bad cases, the media jumped on it, and then public confidence in the sector dropped. Yeah, i was afraid that there’s not going to be just, you know, attraction of mohr individuals into the non-profit sector, which is great toe open up the talent pool because more people khun khun, vie for these jobs that are paying a higher salary, but i think you know, the negative influence on the sector and the public trust, maybe mohr of ah, a detriment to the sector than the individuals that were attracting let’s go to another area that he challenges us on advertising and marketing and his concern. Is that the public doesn’t like to see donations used for advertising, right? Yeah, and i think you probably recognize that somebody who’s been involved professionally and fund-raising as well, tony, that that that donors may not really appreciate high advertising costs, although the impact of those advertising costs maybe very powerful dan is experienced with his breast cancer, walks, a bicycle rides, but there are some some concerns there as well. I mean, the legal rules that might be involved in that we’re not allowed to use charities, uh, to promote the private interest except incidentally, in furtherance of our public interests or our mission. And if we spend so much money on advertising instead of programs, that might be an indication that we are operating the charity for the benefit of the commercial fund-raising organization. So if just to give you a ridiculous example, if ninety cents of every dollar you donate to a charity was spent to offset the advertising cost, do you think you to donate? You know, even though the church may have got ten cents that it wouldn’t have otherwise received, i don’t think the public is going to be happy about that, and even if there were no laws prohibiting something like that, i think there’s a problem there if it occurs year after year after year, with a ninety percent overhead like that, ok, well, but that’s an extreme example, ninety percent right? And the money that you do devote to advertising could be used to increase scale considerably. As as you know, as dan describes in his breast cancer walk charity yeah, and that’s where i, you know, absolutely agree that we can’t we can’t just take a look at overhead and even look at it on a one year, two year, a three year basis and judge of charity based on that, maybe a seventy percent overhead would be justified for a couple years if we’re building up to scale a massive campaign and educational effort, there would be the question about whether the cost is actually overhead or programmatic in terms of educating the public as well. So that’s, really a lot of variables involved, but i think you do need some laws again to make sure that, you know, i don’t know if you received these calls, tony, but there used to be some some abuses here where? People would phone your residents and say, you know where charity that’s affiliated with the policeman or the fireman, you know, please loan it to us. A lot of times, those were run by commercial fund-raising companies that were taking ninety percent of every dollar, and the charities were not really exercising any oversight over it because they were just getting ten cents of every dollar that they would never have seen anyway. Jean, we have to. We have to go away for a couple seconds. We’ll be right back. Keep talking about the the ppa latto paul with a question mark, this is a question. Stay with us. Cerini yeah, you’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Dahna got lots more live listener love troy, new york. Portland, oregon. Havana, florida, san francisco, california, india welcome, india, you’re you’re location is masked. We know we know that you’re there, but we don’t know where your they’re welcome everyone. Guangzhou, china, shanghai, china ni hao on dh chou fu japan konnichi wa okay, gene, um, let’s, let’s, talk about the risk taking you and i are gonna have to continue this conversation. I can tell we’ll follow it up next month when you’re back, because it’s too rich topic teo, i think just covering just one segment, the next area really is is taking risks. What? What? What’s ah what’s dan pallotti is concerned there. Well, i i think dance concern is that non-profits are not taking any risks. We’re too stuck on the status quo, and that doesn’t allow us to scale the solve some of the big social problems, and we’re not getting anywhere by not taking those risks really important theme, i think that’s resonating throughout the sector i pulled listeners on this one is your charity or one you’re thinking of to risk averse in achieving its goals? In other words, would it have more? Positive outcomes in the long term if it took greater risks, fifty percent say yes and twenty five percent say no and then others had some comments. So fifty percent, of course we don’t know if it’s the same fifty percent of the time, but they seem to agree. But what is it in our by-laws gene that’s? Ah, putting a cap on risk taking well, there are a couple things. The first is the board’s duty of care, so they’re responsible for making sure that the use of the charitable assets are properly used to further the charitable mission of the organization and they have to use reasonable care of what would call and i’m scared of getting into jargon jail, but an ordinarily prudent person in like circumstances. What the hell is that? So it’s the average reasonable person who’s in charge of something like their own business? If they think it would be reasonable, expend their money in a certain way, then that’s permissible, right? But thea average person not not the adventurous, not the average adventurous person. Yeah, because you’re not using your own money, but you’re using charitable funds. We’ve got certain laws that prohibit you from being sort of wildly speculative, but there’s a really important, a sort of distinction to make first is you can’t breathe pretty speculative if the activity you’re investing in is completely in furtherance of your charitable purposes. But if we’re just talking about a revenue generating activity just like a fundraising event but not necessarily a new form of research for breast cancer, for example, but we’re talking about investing on a fundraising event. Now we’ve got a duty not to speculate and that that’s usually under state laws. So we’re supposed to not speculate wildly here, and they would be like investing just all of our reserve assets in one stock and sort of betting that apple is going to go through the roof instead of sort of pausing to think. Well, what if what happens if if apple stock doesn’t go through the well, let’s, focus on what you just said. You can speculate if it’s directly related to your mission. Yeah, you can speculate on a new program that that might do very well in advancing your mission or it might not. But that program is directly related to your mission. It’s not just the fund-raising program okay, yeah, all right, sure, but and then you, of course, you have the the board and, you know, we’re going back to boards tend to be conservative, and then you’ll have donors that, you know, we don’t we don’t talk a lot about failure in the charity sector and and if there isn’t a willing to fail, latto says, as you know, prohibiting failure is gonna kill innovation. I agree with that one hundred percent, yeah, of course, i mean that’s like an equation, yeah, but you’re going to have these prohibition if they’re not legal prohibition is going to have these sort of traditional prohibitions on risk taking and among your donors and maybe even among your board, yeah, and it’s a matter of educating our donors and especially hard board members to invest in that. So we’ve got to invest in educating our donors and boardmember so we can invest on innovation and tolerance of failures. You’ve got something in california unique, teo non-profits there that prohibits this kind of risk taking that puts a limit on it any way you want to say little about that. Well, in california, they’re special rules on how you prudently invested your income so again, it’s just a rule that says you may not speculate and mustn’t said, look to the permanent disposition of the funds considering the probable income as well as the probable safety of the non-profits capital. So if you want to invest in buying a coffee shop, you know that may not be a prudent investment if that’s where you’re putting all your money, even though there might be a very high upside to it. So, you know, it’s usually risk and return are related, and if you’re going to go high risk to get that high return and it’s purely and money investment, well, that’s going to be subject to those laws, if it’s a programmatic investments, then you’ve got some leeway there. Okay, now we don’t really have time to talk about the next to so we’re going to we’re going to hold those off dankmyer latto talks about time horizon and and attracting risk capital by sharing prophet, you and i will talk about those next time so let’s, spend a couple minutes. What would you like to see change, jeanne? Well, i’d like to see that i think the biggest point that that i made in the beginning is that overhead has got to be seen by the public first, something that’s not necessarily evil, overhead or high overhead if it’s used to build scale if it’s used to build solid infrastructures and systems, maybe a very prudent thing. I think in the for-profit world, if you’ve got venture capitalist looking to invest, uh, in some new business, they’re not going to want to see an organization that spent xero on overhead structure that business because it’s goingto say, well, that’s built on a really shaky infrastructure, you know, and maybe a foundation of straw that could collapse at any moment in the future just by going cheap now. So, uh, looking at overhead in and of itself is just a really bad way to judge organizations, and i think that’s the biggest message, maybe the secondary message is toe look att compensation and say, hey, we’ve got to be aware that the next generation is coming in often times with a lot of college debt, and if we want to attract people who have really good hearts into into the non-profit sector and there may be, you know, dirt. That month non-profit sector leaders as the baby boom generation starts to retire, we’ve got to really take care to make sure that that our compensation is reasonable enough for them to not have this luxurious life unnecessarily but have a reasonable life, especially in metropolitan cities like new york and san francisco, where it’s really expensive to live and i gotta factor those things in we have to leave it there. Gene takagi principle of the non-profit and exempt organizations law group you’ll find him at non-profit law blawg dot com and on twitter he’s at g tak e ta ke gene always a pleasure. Thank you very much. Thank you. We’ll continue the conversation next time you’re on next week, gary vaynerchuk you may know him as gary v he’s, a new york times best selling author. Very popular speaker, blogger and consultant. We’ll talk about his upcoming book, jab, jab, jab right hook i think i’m pretty sure we’re going to talk about these celebrities are a little tough to pin down, but i think that’s what we’re gonna talk about fremery a simple she’s, the prospect finder, our prospect research contributor and are doi n of dirt cheap and free research resource is, and she’ll have more of those two share next week. Check us out all over the web links air on my blogged at tony martignetti dot com insert sponsor message we have over nine thousand listeners, fundraisers and board members and leaders of small and midsize charities listening each week you can contact me on my blogged if you want to talk about sponsoring the show, i want to give away a social media road map. 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Nonprofit Radio for May 3, 2013: Small Nonprofits: Raise More Money

Big Nonprofit Ideas for the Other 95%

Listen live or archive:

Tony’s Guest:

Amy Eisenstein
Amy Eisenstein
Amy Eisenstein: Small Nonprofits: Raise More Money

Consultant and author Amy Eisenstein returns. She’s the principal of Tri Point Fundraising and her new book is “Raising More With Less: An Essential Fundraising Guide.” We’ll talk about her strategies that get small nonprofits to diversify and increase fundraising revenue.

 
 


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Dahna hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host it’s friday, may third have you been to itunes, teo rate and review the show? If you haven’t, i’d be very grateful if you did love to reflect the fact that there’s over nine thousand listeners in among the ratings and reviews you just go to itunes, you can go to non-profit radio dot net that’ll get you to itunes and click readings and reviews. I’d be very grateful for your one two five star rating and a quick review. I hope you were with me last week. I’d suffer peptic ulcer if it became known to me that you missed a conversation with eugene fram, professor emeritus at rochester institute of technology, dr frame is author of policy versus paper clips introducing non-profits to a corporate model of board governance to cut out the minutia from agendas so that your board can focus where it should on policy and planning, he explained what the model is and how to implement it, and we talked about specific week board practices like ignoring term limits and bad meeting attendance. This week, small non-profits raise more money consultant and author amy eisenstein returns she’s, the principal of tripoint fund-raising and her new book is raised more with less, raising more with less sorry, amy, raising more with less that’s her book, we’ll talk about her strategies that get small non-profits to diversify and increase fund-raising revenue about halfway through on tony’s, take two fund-raising fundamentals for the chronicle of philanthropy remember that it’s, my other podcast on i’ll refresh your recollection, my pleasure to welcome a xero amy eisenstein easy you’re not easy, you’re amy. Tony, how are you? Happy to be here. Thank you very much. Let me give you the proper introduction. Now that we’ve got your name straight. Amy, author of fifty, asks in fifty weeks and her new book is raising more with less. Both are part of the trench in the trenches siri’s from charity channel press she’s been director of development for shelter, our sisters, a battered women’s shelter and the douglas college at rutgers university. So she’s been in the fund-raising seat now, she’s. A consultant she’s with us from westfield, new jersey. Amy eisenstein. Welcome back. Thanks, tony. All right. Um let’s. Start with the fund-raising cycle that small and midsize shops may not be familiar with what the parts of that? Yeah, there is a basic fund-raising cycle that you want to take your donor’s through, whether their grant thunders, foundation thunders or corporations or individuals, the sun, the basic fund-raising cycle starts with identification. The question is, who are you going to fund raise from the second that stage and the cycle is cultivation and that’s about relationship building so that’s about getting to know your potential donors your perspective, donors on dh educating them about your organization, but also really learning about what makes them philanthropic. What touches their heart good, good step is solicitation that’s what i call the moment of truth that’s when you actually ask for the donation on daz, i said, whether you’re asking an individual face-to-face whether you’re sending an appeal letter, whether you’re sending a grant application, that’s, the ask and then the fourth stage is a stewardship and that’s the thank you and follow-up and unfortunately, lots of organizations neglect this process or don’t do it well because they’re so happy and relieved that they’ve gotten the gift that they don’t say. Thank you or follow-up later and let the donor know how their money was used. And unfortunately, this is, you know, one of the biggest reasons for donor attrition a donor’s not returning to make a second gift so really does do significant harm to a fund-raising program. If you skip that fourth and final step, we’ll talk about these in a little more detail. How do you know which step you’re at with each prospect or each donor? Uh, well, it’s, something that a development director or an executive director has to juggle and manage that’s one of the things that they’re responsible for doing so maintaining your list and figuring out where you are with each donors, the process is an important part of raising more money, right? But all right, so suppose someone has made a gift now that they’re they’re donorsearch were stuart ing them? Yeah, but we’re going to be hoping that they’re going to make another gift. You know, thinking of the annual fund, which we’ll get to. How do you know when to start the cultivation again? Right? Well, once you have a donor who’s, you know, once they’ve made their first gift and hopefully their second gift, then the lines between stewardship and cultivation do start to blur, so you’re thanking them. You’re keeping them updated about how their gift it was used and that’s also part of the cultivation, the relationship building process so those lines, they’re definitely blurred once the prospective donor is an actual donorsearch as opposed to a non donor-centric telefund you’re goingto ask, at least annually, depending on the type of ass you’re making, you may ask more than annually. For example, if you’re sending appeal letters, you might send an appeal in the spring and in the bottle and also ask for an event or a raffle to get sale so you can ask several times a year of the same donor that you’ve done proper stewardship. Thank you and follow-up in between each act. But if it’s more something like a major gift, you’re only gonna ask once a year. If it’s for your annual fun, we’re probably not going to touch capital campaigns today, so annual fund you want to ask at least annually, right? Okay. Let’s, let’s, get some help with identifying this is ah small non-profit let’s say, i’m the ceo and on i do prefer the title ceo over executive director on and, you know, we’re just two years old, and we’re i don’t know. What should we be engaged in? What kind of work should we be doing? Yeah, all right. Let’s ah, let’s. Well, you’ve worked with sheltering victims of domestic violence so let’s say that we are ah, domestic violence shelter. We’re only two years old. We’ve only been fund-raising through events in the past two years. We don’t have a list of people to start an annual fund with what do i do? Yeah, so one of the activities that i do with organizations when they don’t have a list toe look back on first of all, i’ll say that that example that you just give gave they should act absolutely be starting to build their list. So you said, you know, they’ve had some events right over to you. They’re capturing everybody, who’s, attending what they’ve given at those events and their contact information at a minimum. Okay, do start have some donors okay, don’t list so that they can look back on them in the future in the near future for doing this type of identification. But let’s, say that there’s no list right now. So i bring staff and board members at board retreat through an exercise. It looks like a spider grid and i start with a circle in the middle and i put the organisation in the middle and i say, okay, who does the organization know? And we do spokes out like a wheel better than a spider. Think of a wheel with both the organizations in the middle. Okay, so the the organization notes board members, they know volunteers, they know clients, they know service providers. They know all these types of people. So that’s your first list, you know, who are the contracts of the organization? Know, looks so boardmember volunteers, clients, those type of things dunaj did the exercise with you as an individual staff member or boardmember in the middle? Who do you know personally? Friends, family, neighbors, colleagues, people. You went to college with parents of your kid’s friends, people at church, etcetera, etcetera. So i asked boardmember sze to make this type of wheel and lift all the group of people they know and then pick one or two people from each group so to friends to family members, to colleagues, to neighbors that they’re willing to start building a relationship with you for the organ on behalf of the organization on these people may or may not become donors, but their perspective donors amy amy let’s say that i on we just have about a minute and a half before a break let’s say that i’m a fairly savvy ceo, so i did capture all the people from that have attended the events through the two years, but we would do this spoke exercise spoken well, exercise anyway, right? These vendors and friends of non-profit friends of board members and it’s, several community leaders. Okay, we’re still going to do this. Yeah, absolutely. And add them to your list. Okay, s o just in about a minute, we have left or so before we go away for a couple minutes, what? How are we going to identify the cultivation strategy for these people? Yeah, well, it’s going, we’re going toe pick probably depending on who you’re looking at. But if we’re looking for potential individual face-to-face type of donors, so are bigger donors for the organization, whether that means five hundred dollars or thousand. Dollars or ten thousand dollars and up um, i encouraged small organizations that are just getting started with this toe pick their top twenty list so people that they think all good donors need to things. They need capacity, which is the ability to give so they need some money on. They need inclination so they need an interest in the organization or the cause. Um, and so looking at these lists that you’ve come up with whether it’s event attendees or people that your board members know where members now and saying, who has who has the best potential in both those categories, who do we think has has money based on what we know about them, what their jobs are and where they live, etcetera and who’s shown an interest in the organization or the cause? Okay, amy, we got we got to go away for a couple of minutes. We’ll come back and we’ll continue talking about the fund-raising cycle. Stay with all right, stay with us. Talking alternative radio twenty four hours a day. Are you confused about which died it’s, right for you? Are you tired of being tired? How about improving your energy strength and appearance? Hi, i’m ricky keck, holistic nutrition and wellness consultant. If you have answered yes to any of my questions, contact me now at n y integrated health dot com, or it’s, six for six to eight, five, eight five eight eight initiate change and transform your life. Are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership, customer service sales, or maybe better writing, are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stopped by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s the answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com dahna welcome back to big non-profit ideas for the other ninety five percent. I wish i could send live listener love, but we’re not live this week. Sorry, but, you know, you know that the love is out there for all the live listeners throughout the country and and the world lots of listeners in asia, i’m sure of that they’re always there always are in china, japan, taiwan, korea welcome amy let’s. See, now we’ve we’ve thought about who these people are, and we know that they have we know are top our top people in each category have capacity and and willingness, what’s our next step, the next step is building relationships with them off cultivation. So i always joke around with people that non-profits try and build relationships with people without ever meeting them. So they send the mail, they send them e mails, but that’s not really relationship building. So you have to pick up the phone on schedule a meeting with them as nerve racking as that may be for the first time on on game me the person to do that, we’ll vary based on who our prospect is, right? Yes, absolutely can be development. Staff members that can be the executive director or board members if they know the perspective donorsearch or even if they don’t quite frankly, everybody is part of the development team, the fund-raising team and depending on who has the relationship and if there’s no relationship there than it’s either development staff boardmember or executive director. Okay, okay, on dh building, that relationship is going to be inviting them to events or maybe a one on one meeting or it’s going to vary. It’s going very right, right? One on one meetings is always going to be the most effective in terms of really getting to know the person on answering their questions and learning about their philanthropic needs and tendencies. So you always want to take somebody out to coffee or meet them at their home or office wherever their most comfortable. It doesn’t have to be for lunch, which is something. Ah, a lot of novice fundraisers make the mistake of they think it must be for lunch, but it can be a twenty minute meeting and somebody’s office or at their home. And, of course, you always want to invite people on tours of your organization and two events there’s all different types of cultivation, but definitely a one on one should be in there during the course of the year. Ok? And then as the relationship develops, um, well, and also based on your scheduling of your annual fund appeal, you’re going to know when the right time is teo to solicit the person. Yeah, it’s actually, based on the relationship with the donor and how that’s going so it doesn’t donordigital really care about your annual fund cycle. So so you should really take your cues from your donor on dh. Ask honestly, i tell organizations task as soon as possible because usually people who are an x variants and nervous wait too long. So i asked as soon as possible and then on and then go from there, all right? And then when the gift is made, we you know, we talked some about you mentioned the importance of stewardship. Yeah, so a thank you letter and the tax letter needs to go out right away. Best practice, or is within forty eight hours. But i like to tell small organizations if they can get it out within a week. That’s perfectly acceptable and then, of course, it’s about really telling donors what impact there gets made and why there made the difference. Now believe thank you. Letter. Now, believe it or not, you you’re treading within jargon jail. Very close. At least with the tax letter. Thank you. Letter in the tax letter let’s. Explain what? That i think we know. What the thank you letter is. The tax letter has to be separate on dh. What do you mean by the tax letter? Yeah. So in my experience, most organizations combined them, which i personally think is ok. It just needs to be appropriate tax language. About what? That it’s a five a one c three. And that it’s a tax deductible gift on dh. Then you can thank the donor within the context of that letter as well. So it doesn’t have to be two separate letters. Okay, andi, as you’re saying that it’s tax deductible, you wantto say that, you know, it’s tax deductible. Something like to the maximum extent allowable by law, you know, check with your advisors, right? Absolutely. Absolutely. Keep me. Keep me honest. Okay. Well, yeah. I mean, i don’t wanna get people in trouble, but i’m you know, you’re thinking that way, ok, thank you. All right, let’s, let’s talk about the different players that we’ve already you’ve already alluded to them, but what’s the ceo’s i’m the ceo what’s my responsibility around this new new individual fund-raising initiative. You know, i have to say it’s going to be different at every organization because it’s going to depend if the organization has any fun paid fund-raising staff members and how engaged and involved the board members are but that’s practice, and in theory, the executive director has a very significant role in fund-raising because, honestly, the donors want to meet with the ceo, the person who has the vision and the ability to implement that vision. And so the ceo is going to meet with most of the major donors, even if there’s development staff around just because you’re able tto hyre your first development director doesn’t mean that the executive director ceo can cy ah big sigh of relief and then say, i don’t have to do fund-raising anymore that’s just not the case. So the development director i like to think of as more behind the scenes and coordinating the visits, providing the information on the donors to the ceo before they go out and do the meetings. The development director certainly will meet with lower level, lower tier donors. Andi help with training and coordination of board members. Okay on dh there was something in the chronicle of philanthropy back in january january twenty ninth, there was an opinion piece called development directors are not a miracle worker, i don’t know. Did you see that? Do you remember it? I don’t remember saying ok, well, it goes to your point of the ceo sitting back and saying, oh, we have we have a director of development now so my responsibility is done. The money is just going to start coming in because we have our miracle worker. Yes boardmember sze, make that mistake a lot too let’s talk about the board what’s what’s their responsibility. So board members are responsible for helping with fund-raising. And the first thing that board members need to do is make their own personal contribution. And we call this one hundred percent participation. So we want every organization tohave every boardmember making a personal gift to the organization. And the reason that this is so important is that other thunders grantmaker sze primarily but also individuals want to know that the board of the organization is supportive of the organization and investing in the organization, because why should any other donor invest in the organization if don’t if their own boardmember sze won’t invest? So that’s the first thing duitz we also need boardmember to help with fund-raising because they’re the most effective fundraisers in terms of peer-to-peer solicitation, they can ask other individual donors without having any perceived or really all terrier motive like they’re not getting a salary from the organization. Their motive is completely voluntary and pure and so very persuasive when you say as a volunteer as a boardmember i made my contribution, and now i’m asking you to support the organization as well. So the most effective fund-raising campaigns i’ve ever worked with are where volunteers and board members are deeply engaged. What do we do with the boardmember who says? And maybe you have an example if you have a real life one. Well, welcome it, but the boardmember who says, you know, i either i can’t give or i won’t give i’m giving my time, i don’t need to give money also, i haven’t in the past two years, let’s put this person on my board, they haven’t given they’ve come to the event, they’ve come to some of the events that we’ve had over the years, but they’ve never made an outright gift. What are we going to say there? Yeah, you know, i so two examples one is i was working for a literacy volunteers organization here in new jersey a couple years ago, and we had a situation where a boardmember wouldn’t give and the executive director had applied to a foundation for a grant that required one hundred percent participation and the rejection letter said, the only reason we’re not giving you this grant it’s because you don’t have one hundred percent participation. Murcott and we showed that letter to that boardmember on dh, he made a twenty five dollar gift, and then he resigned off the board and quite frankly, most of the time when boardmember sze aren’t e-giving anything, they’re usually not productive in terms of volunteering or helping, and they’re not that valuable in other respects either where you get into sort of ah, piccoli situation is when you have a very active very committed, hardworking, dedicated boardmember who won’t give on dh, then you don’t want to lose that person, so then you have to sit down and have an honest conversation about how it’s hurting your mother. Fund-raising but i was actually on an airplane going to the, uh, speak at the conference just last week, and i was sitting next to a guy, and once i told them what i did, he said he’s on a board, and he doesn’t want to be told that he has to give um so it was very interesting hearing it and sitting on a plane for six hours next to someone who was very adamant again. E-giving he says it gives him time, and at the end, we agreed that he didn’t want to be told how much to give, but he was okay giving a donation and and i agree with that. Frankly, it should be up to the individual boardmember to give, in my opinion a significant gift for their personal budget, as opposed to a specific amount when you said you have a conversation with the boardmember did you say honest or ominous? Honest? Ok, well, it could be ominous. Also also, sure, but boardmember needs help with fund-raising because they can leverage gift that the staff can never get their hands around andi organizations that have boardmember that participate raised significantly more than organizations that have boardmember that don’t let’s move to recruiting the right board. Now, we my guest last week, eugene fran, we talked a lot about boards and the corporate model, but i want some of your advice on just a couple of points around onboarding croup, mint the you recommend great meetings. What? What makes a great meeting for boards. Yeah, well, let me start by saying what makes a terrible mistake. And i think that’s when the staff just reports out and reads reports, or even if boardmember zehr handed reports by staff and they read them, um and that makes for a boring board meeting and that i mean, you just cut out there after you said, and that makes waiting. Ok, about that. And so what makes for sorry? What makes for a great meeting is going to be when boardmember zehr engaged in discussion and so making sure that on the agenda there’s, meaningful discussion point toe have so that you are tapping into their skills and expertise, that’s the reason that you have them on the board so that they can discuss the hard issues that the organization might be facing? Ah, a second way to have a great boardmember thing is what we do is integrate what we call a mission moment, so bring a testimonial or a client or a letter from a client talking about the importance of the organization and what difference it made in that client’s life so that the board members who may be removed from the mission slightly can get back in touch with it. Maybe one of the women from my from our shelter is willing to come and talk, really, and it just has to be brief, right? Like five or seven minutes or something at a board in five, six minutes that’s it on dh. That really does amplify. What? What eugene fram recommended last week. You like to see annual retreats also, i dono i think that the most effective board’s always have annual retreat. It’s important to have a meeting once a year that has a totally different agenda from your regular board meeting agenda and that’s really? What i mean by a retreat and usually it’s, you know, slightly extended meeting, so it might be a half day it might even be a full day and there’s usually two things on the agenda to items on the agenda of a retreat, big items one is planning strategic planning and the other needs to be fund-raising and development on dh so many organizations don’t have retreats at all, and of the ones that do many just focus on planning and neglect the fund-raising and i strongly encourage organizations tio have these annual retreat and include both pieces. So as you’re doing your bored, look, rooting, you can assure perspective boardmember is that you have great active meetings that you’re going to tap into their expertise, they’re not going to be looking envelopes on dh that there’s an annual retreat to look forward to and that all of these things together, we’re goingto mean a meaningful boardmember experience for them, exactly. Let’s, let’s just remind listeners that i’m talking to amy eisenstein and she’s, the principal of tripoint fund-raising which your pine find it tripoint fund-raising dot com, we’re talking about her latest book, raising mohr with less amy. What are the what of the three points in tripoint? Are there three points? You know, there were ages ago. I started his business, and now it is morphed. And i’m embarrassed to say that there is not trust three points anymore. Well, what were the big three originally? I think of them after the break. Oh, my gosh. Okay. Okay. I don’t even know anymore. That’s. Horrible. I will. I will try and get back to you. All right, all right. Well, it’s multi point fund-raising. Yeah, exactly. Right. Weii, just have about a minute and a half before we go away again. Let’s. Introduce the idea of the annual fund. How do i know that? It’s it’s. The right time for me to start an annual fund or should i have started one two years ago when i started the organization? Yeah, i do encourage all organizations have an annual fund. What annual son really means is that it’s money used to pay your annual operations. So whether it’s, programmatic money or administrative money, a combination of them both. So anything that you’re raising for an annual basis is comprising your annual fund. And that can include events. Because that is going to fund your annual operations so that’s, the ball that an annual son really means. I guess many people think of it as a mail campaign. I include everything that you’re raising annually for annual operations. All right, we’re going to talk a lot more about the annual fund when we return. And, ah, right after we return, it’ll be tony’s take to stay with us. You don’t think that shooting the good ending, you’re listening to the talking alternative network, get in. Thing. Good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Hi, i’m lost him a role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re gonna invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and their voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Geever if you have big ideas and an average budget tune, tony martignetti non-profit radio we dio i’m jonah helper, nari team in co founders of next-gen charity. Welcome back time for tony’s take two fund-raising fundamentals that is my monthly podcast for the chronicle of philanthropy, it’s different than this one and that’s first only once a month, and it’s also much shorter. Each episode sewed is only about ten minutes and that a podcast is devoted to fund-raising topics my guests have talked about online giving and grant seeking ira e-giving events using volunteers smartly. Your end e-giving amy eisenstein has been a guest on that show. You will find fund-raising fundamentals on the chronicle of philanthropy website, also on itunes, where you can subscribe and there’s information about it on my block. There’s a link my blog’s is that tony martignetti dot com and that is tony’s take two for friday, the third of may eighteenth show of the year. Easy, easy. You’re still there time here. Okay, i know you were, um all right. We are broaching the topic of the annual fund. I’ve a fairly savvy board ceo, but we did not start the annual fund two years ago, but i feel like we’re ready now. I feel like we need a steady a source of fund-raising and i just want to diversify. Away from strictly events, so i’m on the right track in that respect, right? Yeah. I mean, i do want to diversify. Yeah, we talked about building the list already, but that list needs to be sort of personalized, right? Yes. Most effective annual campaign is when you’re going to be sending mail or email or communications with an individual as personalized as possible. Okay, mail or email. And how do we how do we start personalizing? So, depending on what resource is you have in terms of list on dh revenue and money to start mail campaigns can be more expensive at the beginning than they generate. And so it is an investment at time. Encourage organizations, tio have a multi pronged approach of both male and email solicitations. Um, and also, you strongly want to consider monthly or recurring giving programs. So investing in the technology to have, uh, bank withdrawals and automatic credit card charging so that you know, instead of having one hundred dollars, a year donor-centric e for fifteen dollars a month or twenty dollars a month and that significantly increases what individuals are able to give or willing to give to your organization. Okay. So let’s, there’s a lot in there. That zone pack some of this let’s start with the direct mail way. Certainly, we wantto personalize by using their name in the letter. And and not dear friend of the organization, something like that. What more can i do around direct mail? Tto make it personal? Uh, well, first of all, on the outside envelope, you wantto look att make it look as less less bulky as possible. Bulk mail. So, using a live stamp, a supposed teo bulk mail stamp. Okay, well, let’s, start with that. I’m gonna now there are i mean, i for planned e-giving mailings that i do for clients. I always prefer live stamps. Absolutely. But sometimes people will say, well, you know, there’s research from direct mail gurus that the life stamp doesn’t pull as much or doesn’t necessarily pull to the to make it worthwhile over a bulk stamp. Ah, bulk mailing or ah, something that’s. Ah, maybe not. Bulk mail. But it’s it’s ah, a male looks at a male indicia what’s. That stamp called. I’m blanking on the world, but a meter metered male sam thank sam. Thank me. Thank you. Yeah. What? Do you? What do so what do you say when you get those objections? Well, i have to say, i’d like to see those studies because i would bet they don’t exist. My guess is that stan envelopes that don’t look like bulk mail that looked like their personal mail, which is a live stamp. Uh, get opened it significantly higher rates and if you’re direct mail piece, no matter how good inside the envelope is going in the trash before it’s opened, it doesn’t matter what’s inside that’s for sure. And so i actually also encouraged my client’s hand right envelopes teo as many as they can maybe fifty or a hundred of their top donors or perspective donors so that they really increase their chances of getting that mail open because it looks like personal mail. Oh, hand, write thie outside the address on your side. Ok, ok, do you? Ah, do you use first class pre sort to save money sometimes? Yes, so definitely you can work with your post office. I don’t know all the ins and outs of reducing the prices, but there are all sorts of ways to reduce the postage by working with pre sort and your post office, but still having that live stamp, basically, yeah, the details are pretty arcane, but basically you’re doing some of the sorting that’s what called pre sort so you’re saving labour for the post office, so they give you a reduced rate on each piece, but it still is alive stamp, and if you’re working with a male house, they’ll do that, and your database will sort by zip code and whatnot, so hopefully you’re not actually hands sorting it. It should be automated at this point, whether you’re doing it in house or whether a male house is doing it for you. All right now, if we’ve got, i don’t know a couple thousand pieces, maybe in our list or eventually, if we get there, maybe not in our inaugural list, but forget there, then it may be worth paying a printer or male house. Yeah, i mean, i encourage organizations usually i think they wait too long, and they’re spending hours and hours with dozens of volunteers on dh taking over their whole conference room for weeks at a time to get a big mailing out when it’s cost effective to use a male house so i would definitely look into that because some of what you spends paying the male house you save in postage and what they’re able to dio in terms of pre sort another thing. All right, do you have advice around how to find the right male house to work with you? You know, i would call other local non-profits and see who that they use and then get two or three quotes that’s what i would do all right, how about inside the inside the envelope? How can we personalize their aside from just saying, using the person’s name and addressing them as their name in the in the greeting write a couple things to do is if you have the technology to sort by interest or certainly donorsearch non donor-centric donors differently than people who have never given before. So that’s one way of personalizing by saying, you know, we acknowledge that you’ve given before, and we thank you for it, and we’re asking you again versus people who have never gotten given which you would address slightly differently. So the bulk of the letter can be similar, but you’d change a few lines and that’s to personalize it, other bigger organizations even sort personalize it by programs. So if we know that this donor is interested in our children’s program and that donor is interested in our senior citizens program, you know, we’d send them slightly different letters. But that’s, you know, once you get down the road, you’re more sophisticated, okay? And that all falls under segmentation, right? Okay. Would you recommend addressing the person as formally mister or missus, or using or using first name in the letter? You know, i i’m on the fence with that one. I think it depends on the organization and the donor base. And so, depending on what you know about your donors, i would start formally on dh. Then as you get to know them, maybe get less formal. Okay. Now, when i was in the air force there’s something that i think could apply to fund-raising, too. And i’ve seen clients do it when there was a formal greeting. You know, dear colonel, whatever. If the person from who was going to be signing the letter i knew the person, they would cross it off there. Just put a line through dear colonel smith and they would write the person’s name in, you know, fred, right a za personal touch as far as i know that that’s still the appropriate protocol. And that brings up a great point in terms of personalization. You wantto put personal notes on as many of these letters as you can, and especially by people who know the person that it’s going to the recipient. So ifyou’re boardmember can put personal notes on letters to people that they’re sending these letters teo than the rate of return increases significantly. Alright. And i love all this detail. Thank you for getting into detail with me. How about who’s going to sign the letter? Should should everybody sign the should the same person signed all the letters or since we’ve segmented shouldn’t vary, or if there’s relationship should that vary the signature? Yeah, i mean, yes, based on relationships, if somebody knows the person that’s the signer often the board chair will be the signer of ah campaign. Like this ilsen annual appeal campaign. But also maybe the executive director and the keyboard chairs signature it’ll be a dual signature at the bottom. Ok, dual signature. Ok. Interesting. Um anything else that? You want to suggest about direct mail before we move teo using email? Yeah, i think the best piece of advice i ever got actually came from thomas hearns on direct male paces. And that is to go through your letter and circle all the time you read, write i or we and replace them with you and make the little letter donor so you don’t want to don’t the letter to be about the organization as much as possible. You want it to be about the donor? What the donor’s done to support the cause in the organization and how much the donors of importance does that make sense? Yeah. You want to emphasize also what the donor’s gift is going to do for the organisation? Absolutely. Okay. Okay. So that’s. Interesting. Right? So change them all to teo. You a donor? Focusedbuyer er, do you have advice around? Does this matter whether it’s one page or more than one page? Some people get hung up on one on the lens. Do you have a concern about that video? All the research i’ve ever seen shows that a longer letters better. And that means four pages now there can be a lot of white space in your letter and pictures and pulled out quotes and all sorts of interesting things. So it’s not four straight pages of text, but that would be good if you could argue for a shorter letter. You know they don’t have the research to back this up. And so organisations listen to these loud board members who say i only want a one page letter but all the studies show that for paid daughters do better. Okay, so if i say to you, i wanted what you said to me earlier. You want to see the studies? You have the study’s? Yeah, you do. Okay. Okay. Interesting. All right. Ah, couple minutes about two minutes before we go away briefly let’s switch online email. If we can personalize email also. Can’t we? Absolutely as much as possible. So the same sort of segmentation can happen. You can send one set of emails to your donor’s versus your non donors toe. Add those quote unquote personal notes email. They can you can have them coming from board members who know the recipients. So you might take you know these twenty e mails and asked this boardmember to send them to their left. Okay, so, it’s okay, it’s okay? If it comes from someone’s personal email, then that’s better aren’t you more likely to open an e mail from a friend? And you are from an organization? Yes, i am, but okay, okay, but it’s so and then replies, going back to the person also, you know, that’s a tricky one, because technology and programs that have it go back to the organization, but if you’re small, start up, you’re not going to invest in that, and you’re just gonna have to rely on your individual volunteers to get that information back to you, but hopefully they’ll be following a donation now linked to your website on, and they shouldn’t be replying to your boardmember anyways, okay on, i want to put in ah little caveat that donate now button on your web site triggers the charity registration laws i’m always always aware of this, so you need to make sure that you’re in compliance with the state laws and all the states across the country. When you donate now, button goes live doesn’t matter if anybody ever clicks it from wyoming or in nebraska, you need to make sure you’re in compliance in those states and all the states because you’re deemed to be soliciting when that donate now button goes live that’s, the solicitation that’s. What triggers those registration requirements and i’ll say, if i have time for one last thing about direct mail, email and direct mail is that it’s not a solicitation if it doesn’t have a reply macken mechanism. So that means it has tohave a donate now button, and it has to have a reply envelope in your direct mail. Otherwise you won’t get any response. Okay, you do. You do want to see a reply envelope in the direct mail, absolutely it’s worth spending that money. Yes, and you need to be able to accept credit cards online and have that donate now button. Okay, we take a break, and when we come back, amy and i are going to start talking about the individual solicitations, maur, face-to-face and helping you overcome your fears for those. So stay with us. You’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Durney welcome back to big non-profit ideas for the other ninety five percent again live listener love let’s see the states that usually are listening live california, texas, north carolina, virginia those are the most common going abroad almost always have listeners from japan, konnichiwa, china and taiwan knee how and very often from korea on yo haserot you know, i’m thinking about you, even though we’re not live today, okay? Amy eisenstein, i’ve never as the ceo, i’ve never faced somebody done somebody asked somebody face to face for gift whether it was fifty dollars or five thousand dollars. I haven’t done it. Help me overcome my fear of asking somebody fate, looking in their eye and asking them it’s, it’s terrifying me, it is terrifying. And i have to say part of the issue is that we come from at least here in the united states a culture of where money is taboo. We can’t talk about it, right? Yeah, some people would rather talk about death and and sex than than money. It’s absolutely true. I say that all the time and so talking about money is very hard because we were raised to think talking about money. Is rude, and so we have to overcome that. So i like to encourage people to think about a time that they gave to a charity, and how did it make them feel it made them feel great, not horrible. We have to get away from the idea that fund-raising is like arm twisting or begging, right? Okay on and think of it as investing in the community. And i like to think of fund-raising as helping somebody do something great that makes them feel good. So it makes me feel good too. Okay, how do i put that into action? I’ve i’ve called the person they’ve agreed to meet with me. I won’t make the novice mistake of doing it over lunch, although i will add parenthetically, i do like to meet people over lunch. I don’t know, i just like the sharing the space and the meal together, but that’s just me that’s just me. Let me just say about that. I think taking someone to a thank you lunch after they’ve made the gift is a wonderful idea because we do like to eat with people and break bread with them. But the problem with asking for a donation in a restaurant is that it’s often loud, you are having a private, confidential converse station. You are talking about money the waiter can interrupt at the wrong time and it’s hard to talk with your mouth full. So good reasons not actually asked in a restaurant. Okay, maybe i’m more skill. Can we say? I’m a little more skilled maybe and i’ve overcome those i’ve overcome those things and i go to restaurants where the service is bad so the waiter never interrupt now, okay, but i’m not fighting use i’ve i’ve made my appointment and i’m meeting the the prospect where she’s most comfortable in her office, which makes me uncomfortable. Help me out. Well, hopefully, first of all, you’ve been through the cultivation process with her, so you’ve met her in her office before, so it shouldn’t be as uncomfortable as you may think, okay? And during that cultivation process, you’ve asked her a lot of questions about your organization. Why she’s been a supporter in the past? Why she might like to support in the future and what types of things she might like. Thie open ended questions that you recommend in the book yeah, so she’s not surprised. This isn’t a surprise visit that she doesn’t know why you’re coming or that you’re going to be asking her for support. You know, nobody wants to be surprised, not the askar and not the donor. So when you set up the appointment, make it clear that you’re coming to talk about increased support in the future and that you want to talk about ways that they’ll get more involved in more supportive financially so that nobody’s caught off guard. Ok, ok, okay. Help me out a little more what’s what’s. Next. Okay, so you go. You want to have a specific amount in mind, you need to ask for a specific amount because if you ask for a gift but our donation and don’t say an amount, they don’t know what you’re thinking about and when they give you fifty dollars bill, thank you. They’ve done what you asked and you’ll be totally disappointed. So you’ve got to ask for an amount we like to say. A good good phraseology is we’d like to ask you to consider a gift in the range of five hundred dollars or a thousand dollars. Now you’ll notice. I didn’t actually give arrange it and say five hundred to a thousand because what happens if you actually asked for a ranger? They go to the low number, correct? They goto the low number, so to give them a little wiggle room, you say i’d like you to consider a gift in the range of a thousand dollars then if they come in, you know, seven fifty, they’ve done what you’ve asked, and everybody feels great, okay? Okay, no one asked for something specific, uh, program salary support a ban on these will be things that we are. We should be pretty confident they isa touchpoint for them it’s something that they like because of the previous meetings and all the cultivation we’ve done. Okay, so that shouldn’t be a surprise. Also you like you like rehearsals? Can you say something about rehearsing briefly? Yeah, because it’s such an uncomfortable thing when you’re just getting started with fund-raising i strongly encourage rehearsal and role play rehearsal is what you can do in front of the mirror, but yourself alone, we’ll play is what you do, especially if you’re going with a partner. So maybe the boardmember and the ceo. Are going together task? You absolutely need to know who’s opening the meeting who’s doing the ass who summarising who’s, making a follow-up plant at the end all of these important roles so that everybody knows what they’re doing. All right, we have to leave that topic there. You have a major gift challenge on your blogged that is free for people to get your advice. Why don’t you share what’s up there? Okay, great. This year, i’ve decided to dedicate my block for the full year tio what i call the major gifts challenge, and i’m encouraging people at all types and sizes of organizations to get involved with face-to-face individual asking, usually for the first time, and i’m taking people step by step through the process of doing everything we’ve talked about in terms of getting to a major gift or a personal ask it’s totally free, and i just encouraged people to spend two hours a week on the weekly tax that i suggest, whether it’s getting your list together or making a cultivation call up until we get to the ass. Alright, you’ll find amy and information on the major gift challenge at tripoint fund-raising dot. Com if you think of what those points are, amy, you’ll have to share them. Did you think of the three points you got the right? Same fast, same, very fast hyre empower a team. Okay, excellent. Her book, the latest is raising mohr with less. Get that book. Amy eisenstein, thank you very much for being a guest sharing your expertise. Thanks for having my pleasure next week. Make money when you move and kayman ceo of new york grant pany shares ways that non-profits all over the country can tap into grantspace loans and other financial incentives around real estate, and our legal contributor, jean takagi returns also, we’re all over the social web i’ve given up on the italian were just all over the social web itunes if you’re listening live, consider eyes my solicitation consider going toe itunes and subscribing so you don’t miss a show when you can’t be with me on a friday because you know it’s bound to happen, especially during the summer. Why take that chance? You can go to aa itunes at non-profit radio dot net. Our creative producer is claire meyerhoff sam labor, which is our line producer, an assistant. Producer is janice taylor. Shows. 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Nonprofit Radio, April 19, 2013: A Conversation With Amy Sample Ward, Part Deux

Big Nonprofit Ideas for the Other 95%

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Amy Sample Ward
Amy Sample Ward: A Conversation With Amy Sample Ward, Part Deux

She’s our social media contributor and her new book is “Social Change Anytime Everywhere.” We pick up where we left off on March 15, to talk about your fundraising plan: scheduling; testing; staffing; budgeting; and tips for your website campaign. Amy’s dad Tim joins in to share what it’s like raising a social media scientist.

 
 


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Zoho welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host feeling a little raw today little tender it’s friday, april nineteenth, and with what happened on monday in boston and then on early wednesday in west texas, the explosion in a fertilizer factory, of course, monday was the marathon bombing and now today, all kinds of craziness in boston, and maybe now, even on a train between boston and new york, we’re not really certain least that’s the latest i’ve heard as of, uh, one o’clock eastern, so yeah, i was goingto ah, i was going to implore you, teo to goto, itunes and ratan review the show, but that just doesn’t seem like it’s. Ah, really has a place today. We’ll deal with that another time. Just give your thoughts. Teo to boston and and watertown, massachusetts. Also a lot of stuff going on was bullets and explosions over in the overnight onda also thinking about west texas? I do hope you’re with me last week because i’d suffer it would hurt if it came to my ken that you had missed followship with alison fine she’s the co author of the network to non-profit and has been thinking lately about opening organizational culture to allow non-profits to be more reactive to the interests and motivations of their followers while still keeping goals in sight she shared her thoughts on followship and social media boundaries are legal contributor jean takagi from the non-profit and exempt organizations law group in san francisco suggested rules for your use of social media it can’t be a free for all for your employees and volunteers and jean had helped to keep you out of trouble this week a conversation with amy sample ward part do she’s our social media contributor and her new book is social change anytime everywhere we pick up where we left off on march fifteenth to talk about your fund-raising plans scheduling testing staffing budgeting and some tips for your website campaign and i’ll be chatting with amy’s dad also between, uh, well, between the half. Ours uh, roughly thirty two minutes into the our tony’s take two my block this week is keep your marketing simple. I’m always pleased to welcome amy sample ward to the studio she’s membership director at non-profit technology network and ten, as i said, her most recent co authored book, social change, anytime everywhere about online multi-channel engagement the forward is by two time guest of this show, craig mark, the founder of craigslist and craigconnects no, sorry work that in there that has been on the show twice, her blogged is amy sample, ward dot or ge and she’s at amy r s ward on twitter welcome back, kayman sample work. Thank you for having me back. It’s. Always a pleasure. Um, i guess my one of my first my first question is on the cover of this book the word’s, any time and everywhere. I’m showing her the cover now to remind her of the are separated. But they are not hyphenated. Why? Why aren’t they hyphenated the way proper english would be any hyphen time? Because they’re in different lines and every hyphen. Where where is the copy editing on this? On this cover? Yep. I don’t think i’m gonna let you just go by with this job. It’s it’s apparently thie design aesthetic. Okay, which you had no control over, i guess. Hyre okay. Okay. I think this should be hyphen. I mean, i think these things are important in a language, all right, but it helps you enunciate the title very well. Any time, every right. Trying to learn how to spell her. You would think that any time was two different words. And and it’s, not it’s, not everywhere is not two different words. It’s. True. Okay. Um let’s. Ah, i like to reflect a little bit. Okay. We talk all the time about online engagement and with what’s been happening this week. If you are engaged online on your charity, does nothing at all related to anything around violence or maybe victim or family support or politics of guns. Your charity has nothing to do with any of that. How do you respond? What do you do online, too? Let people know that you’re conscious of what happens in the world. That’s outside your own. Sure. I think i mean first i would say i understand the argument of, you know, we don’t work on the politics of gun issues, however, you probably work with people and ultimately in any crisis or disaster, people are involved, you know, and reminding your own staff that it’s not just about bombs or terrorism, this is still about people and treating whatever response, whatever communication you have next in that light that there are people involved in this, i think helps you just take the right tone regardless of where you go next, because you’re then being responsive to what if it was you, you know, you would want someone to treat you are your city or your issue like people were involved. Next, it’s a great opportunity to go check any scheduled messages you have any tweets or facebook post that air maybe already scheduled about something else. Also, look at your content calendar. You know where we planning on sending out an email appeal this week? That was, you know, using the story of this great little kid, and now maybe we don’t i want to do that story or maybe not that message it all this week, you know, not that you have to completely shut down. Every organization didn’t stop this week, but trying to be responsive, teo, the fact that, you know, even in your own goals, you’re probably not going to get the analytics or the metrics you wanted, you know, no one’s going to be clicking through that email anyway, if that’s not what’s on their mind. So looking at not just scheduled tweets, but what’s on your what’s scheduled to go up on your block what’s scheduled to go out and email looking at all of that immediately so that you can either put things on hold, readjust change, maybe which story was going to be in a newsletter? You know, there’s things like print ads or direct mail that that that’s already out there, you know? But people also don’t look at the newspaper and think, i can’t believe that this ad ran like because in our minds, we know that that’s not like a real time media, and we know that that’s program six weeks in it, right? Exactly, but when you see something go up on twitter, you know, when you everyone else is just watching twitter for news updates it it really does feel a little bit more. Careless because they know that you let it happen. You know, you could have changed that tweet. We talk a lot about engaging with people online. Not so dissimilar lee from the way we engage with people face to face, you know? And when when i saw you earlier today, we you know, i told you that i was feeling raw and sensitive and you know, that was that was really basically after right after hello. Yeah. So, you know, i’m doing that in it, you know? I’m sure i’ll do that with friends. I meet for dinner tonight. It’s not it’s, not unlike online when you can have a conversation about this or at least share your feelings when it really it just doesn’t deal with your data your day to day world, right? It’s it’s never going toe. I mean, i don’t want to say never as if any statement could ever be, you know, all all encompassing. But for the most part, it’s not going to hurt your organization to say something like, our hearts are going out to the victims and here’s a link to resource is or hears, you know, the the google spreadsheet that was created to help, you know, people say i found this person or this person is missing, you know, like that it doesn’t hurt your brand, it doesn’t hurt your cause, even though you might work on a totally separate mission to say, hey, we know this is happening, and we want to make sure that we’re one more post in your facebook stream that’s pointing to resource is instead of to something else, okay, excellent. Sabat well, we’re going to pick up with where you and i left off last month. It was march fifteenth with the fund-raising plan, we have just met and a half or so before we go away for a couple of a couple minutes, why don’t you just tease a little bit? Share what, what we might be talking about with respect to a fund-raising plan? Sure, i think last time we talked kind about the components of the plan and this time we can get and i think to the nitty gritty, a little bit more like what does a bee testing really look like in a campaign, especially in real time? How do you figure out what’s working and keep kind of iterating as you’re in the middle of the campaign and then also what does that look like for your organization? Who’s involved once the campaign is live, is it just that development director or other staff? You know, playing into that campaign on then even what does it look like on online? What is what is your website need to do to be responsive to the campaign? Okay, maybe testing. Yeah, i don’t i’m not sure that that really qualifies for jargon jail, i’m not really feeling like putting buy-in jargon, and it probably doesn’t even really qualify. But why don’t you just explain what a be testing is? Sure. So for the most part, you could test everything on your website just by saying, well, it’s, their people are clicking on it, they like it, but it’s a little bit more scientifically valid. If you say have two buttons and people when they came to your website, they’re being presented with one of two buttons, and then you can just leave it up for a few days and say, gosh, anyone that saw the blue button clicked three times more than anyone that saw the red button, for example. So, it’s, just changing one component at a time with two versions, so that you can figure out which works better and then start changing the next thing. And you’re directing people to both of them? Yes, simultaneously. Yep, i guess, randomly, exactly. Okay. And you, you have an excellent example in the book about the the clinton bush haiti fund, and we’ll talk a little about that. Ok, we go away for a couple seconds. When we come back. Amy and i will continue this conversation about about her book and and your fund-raising plan. Stay with us talking alternative radio, twenty four hours a day. Are you confused about which died it’s, right for you? Are you tired of being tired? How about improving your energy strength and appearance? Hi, i’m ricky keck, holistic nutrition and wellness consultant. If you have answered yes to any of my questions, contact me now at n y integrated health dot com, or it’s, six for six to eight, five, eight five eight eight initiate change and transform your life. Are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership, customer service sales, or maybe better writing, are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com welcome back to big non-profit ideas for the other ninety five percent, not too many live listeners today, i’m suspecting that a lot of people are if they’re online, they’re looking at cnn or some other some other news source that they trust. But i will say, live listener love out too. Forest grove, oregon and new bern, north carolina also since shu taiwan ni hao and for korea, we have listeners in seoul and young in korea. Buy-in yo haserot glad that you’re very glad, very glad that you’re with us. Thank you. Um okay, kayman sample word let’s talk about some of these details of of a be testing. What does this look like? Well, you can do it. I mean, even though we used the example before of your website, you can do it on anything. You know, you could do it in an email. Newsletters on little microsite, it’s. Just a page essentially, whatever. Wherever you’re trying to put content out, you could do a be testing. So it could mean different photos, different buttons, that text it could also mean having a photo or no photo. You know? Ah lot of organizations will do a b testing specifically around fund-raising with on that on that donation page, does it have a photo or does it just have the form or, you know, does it show maybe a image of some sort that shows, like, how they’re using the funding, for example, or what the project looks like that they’re asking for money for or again, is it just the form, you know? So and that’s it it’s going to change it’s not going to be the same for every single organization? You know, you have to do that testing because if especially if you’re an organization that’s used a lot of images in your campaign in your appeals that’s, you know, that it’s driving people to remember what, what this is all about maybe having that photo there again, we’ll just keep that emotional tie to the campaign. But if it’s your raising money for something that you haven’t been using, that kind of graphical support for, well, maybe people would get there and say, why do you have this random photo of a child up here? You know, so so you want it to be consistent, but you also want a test to see. What’s going to get the most completion on that form. Okay. And so i just said quickly before the break. But you are you are you randomly? Your technology is randomly assigning people too different a and b version that’s what? They be testing it first of a and b version. Is that right? What happens? So there are all different levels of sophistication, so you may be using a tool. Google has a, uh, baby testing tool. Optimize. Lee is another pretty sophisticated tool to use for that, especially around your website. But with email marketing, you could just say we want to send, you know, half the list, this message and half the list. This message or say you have a thousand people on your email list, send the the first one hundred message a the next one hundred message be and then wait two hours, see which one had more opens and then say, great, we’re going to go with that message to the other eight hundred. Okay, so this could be that instantaneous. We’re just a couple of hours. Exactly. Okay. Okay. Now, an email, a popular thing to test is a subject line, right? You could be having different versions of a subject line, right? Everything else would be the same. Exactly. The message inside is the same. But having, you know, a call to action versus you know anyone, regardless of which side you support anyone that’s on a political list. You’ve seen them testing those subject lines. You see messages coming almost every day during campaign season. Sometimes it just has one word. You know, sometimes it has your name in it sometimes it’s a really long call to action and that’s just those campaigns testing out what’s getting the most people to open this on the on the fund-raising landing page side, you have the example of the clinton bush haiti fund. They changed something so subtle, just the words within the button that you click right. The red, they have a red button and i have i’ve read that red is a very powerful colors. Red is supposed to be a very good button color for donate now for donation buttons or buy buttons. So they changed it from submit that the word in the button was submit to support haiti, and they got a fifteen percent increase in dollars per page view just something so subtle is that exactly and part of that, you know, some organizations think, well, we don’t want to write submit because normally, you know what we want them to do is donate or whatever their word choice, maybe, but if you have all throughout your website, if you keep using the word support, support us through your donations, support us by taking this action, and then someone gets to a page where there’s a button that says donate well, it feels really weird because you’ve already been consistently using this it’s other word, so that consistency is important, you know? And again, if if you go look on your website now and you see that on your your donate paige it’s the only place you say the word donate but the rest of the time you really are talking about, support us financially. That’s an opportunity to do some testing because maybe donate works for your organization, and you should change those other places where it says support or the other way around. Okay, excellent example, right of potential testing. Another thing they did there. There’s. This little geo trust verified icon. I guess that it’s a trustworthy site, right? Forgiving? Is that what that is right? And there are all different kinds of those, you know, whether it’s charity navigator, geo trust like all those different things that say, basically, we’re not goingto take your money and do something else with it, i guess again, there’s different levels of what these other certification sites mean to, but some places have found, you know, some organizations found that by putting those kinds of seals of approval, i guess you would say on the donation for more on the button, they saw a big increase, but others have found like they did. You know, when you when you take it away, you actually haven’t they well, they decode, they had to do when they when they took that away, they lost five percent revenue right per page view. Exactly. There’s a trusted icon similar to papal, verified on the commercial side. Exactly. So people have gotten really used to even if people don’t necessarily know what geo trust is or they don’t know what you know, charity navigator is they don’t know what they are, but the fact that it says it’s verified, you know, someone’s looked into these people, give some amount of trust, some of the things that you suggest it could be changed on dh tested form fields, how many form fields you have the donation amounts that air suggested those little radio buttons that you click ten, twenty five, fifty hundred and that’s a really big into change especially, you know, certain campaigns have found easy ways to to mix that up because if they had a number involved in the campaign, you know, if if the campaign was around ah, holiday and it was on the thirteenth or it was a military campaign and they wanted to use the six as there number, and so then you just have increments of six, and you, maybe you say sixty is the default. Whenever organizations test that out, often they find people that the hyre number really does get donated because they’ve just mixed it up a little, you know, they didn’t defaulted to ten, you know, they put it up there a bit because people will still put it down if they want to have a smaller number, you know, but showing kind of the idea with where that preset radio button. Selection is is basically trying to say this is the average gift. This is the normal donation. So it’s not, you know, we’re expecting you to do this, but, hey, most people are doing this one. Thats why its preset on sixty. You know, eso it just encourages people. Tio not think oh, this is just a ten dollar or that’s. Just the twenty five dollar normal donation, you know, so putting different numbers in there that are, like, thirty three and, you know, throws people a little. We have. We have tim sample on the line, tim samples called, and this is amy’s. Dad, he called in last month. Tim. Tim sample. How are you doing in oregon? I’m doing good. Doing good and plays it’s it’s already done, or or a gun or gone where? There’s no evil or we’ll help you. Oregon. All right, there you go. You go. Oregon. Are it’s not gone? There’s? No e at the end. Oh, thank you. Alright, oregon, but i’m right in the middle of work right now, but i’ve had an opportunity to come down on my desk and lock the doors. Nobody bought it. I’m at your disposal. Thank you, tim. You know, i wanted to ask you. I have here with me. You know, this little kind of sort of shrinking kind of wallflower, you know? Never not very engaged. Not very out there. What? What? What is she always like this when she was growing up? Oh, you’re talking about my daughter? Yeah, i know. I know. It’s. Hard to tell. Yeah. Yeah, alright, now, but without the sarcasm has always been a type a personality. Yeah, and always always engaged. Like, was she in? A lot of i could’ve asked her, but it’s more fun to ask you. Was she out there? Like, in activities in elementary school in high school? I mean, she’s, the online engagement, everything poster poster will do you good. Everything she could possibly get involved with. She was involved with her mother, and i tried to give her every opportunity to try every sport, every activity you wanted, you know, you know, as parents, we tried to do that for her can. My god, you’re a good example of amy. I tell this story. He probably doesn’t remember it. But in the second grade, i said anything. You got your homework done? Well, yes. He had two next day’s homework done the whole weeks on. John had read three chapters ahead. It was the last time we ever ask her if she had her homework done. Never had to worry about amy school or anything. Okay. And always self directed, always always getting right with it. And and i feel like he is right now. I know and engaged also always engaged with the public. Yes. Absolutely. Absolutely. How did we know that she’d end up a consultant and someone that people look to for advice about online engagement? Did you see this coming? I thought he’d be president united states by now myself? No, no pressure. Thanks, dad, but i didn’t want to go into politics. I amy always had a sense of what was right and wrong, you know, always interacting with other children. You know, she always knew what was right or wrong. She never made bad decisions that i can see. And if she did, she so well, i hit way didn’t know about it. All right, we’re back, but, uh, she has a sphere of alligators. Is that is that you’re doing? Is that is that you’re doing, she has a fear of alligators. Is that you’re doing fear of alligators. You’re not aware of this? Well, we don’t have many alligators over here where we live in oregon, oregon in oregon, oregon. No, i know. I never knew he had any fears at all. It was an example after a trip to florida. And tony will let me live it down if it comes up to you. Okay. Yeah, i have a fear of snakes. Oh, i don’t think i pass that on to her. I don’t know if alligators are reptiles like snakes are alligators may or may not be reptiles. Maybe maybe look together. Alright. Alright. We’re gonna let you go back to work, tim. All right, perfect. Thank you very much for calling the opportunity. We thank you that we don’t know if your daughter by tim sample. Okay. Goodbye. All right. I want to have some fun. Do that that’s fair. Okay. This’s. Tony martignetti non-profit radio. You are in charge of the shop. Future president. I know i the bar’s pretty high now. Yeah, i in fact, when alison find was here last week, i asked her if she thought that a presidential candidate could emerge outside the two major parties from online on. And she felt that it could eventually, but that we would see local, local lance’s first mayor’s maybe governors or senators, you know, but more local than presidential right away. But i was i had you in mind. I had your president cha operations. I don’t i want to. You know, there’s. Another election coming up it’s true only only only few years it’s. Really? Not all that far away. So exactly. Okay, but she felt it was possible. Do you think it’s possible for a for their previous president there emerges online. Yeah, especially. I think around someone from a grassroots campaigning background not political, necessarily, but someone that’s that’s already actively working online to bring people together for other social issues or other co kinds of campaigns. So so someone who’s in it in that way, i think, could easily cross over to say great. Well, now i want to run for for an elected position versus i’m just going to be the organizer that keeps this. Keeps this movement going. Okay. You have anybody in mind? Apparently i need to put myself in the street don’t talk about other candidate. Exactly. Were we stupid? All right, i will go on the record. What’s up today, never mentioning another candidate. All right, um, let’s oh, there was one more thing. I want to point out that matching gif ts is another possible, maybe another another possible testing. So oh, exactly the existence of or how big a match might be, right? Especially, you know, something to think about with phrasing of matching gifts is there’s the version of, you know, if we get to this number, we get that same total matched or every ten dollars gets matched. So then people think, well, my ten dollars isn’t going to mean much to this really big pot. We have to get two of twenty thousand, but if instead you say the matches, you know, dollar for dollar, whatever you khun give, how does that affect your community? Because some communities may really get behind the idea of, like, having to get to that really big number together and other communities want to feel like they’re five dollars, was still matched and still meant ten dollars, for the organization. So think about the way you use the match in your campaign, and several weeks ago, we had a university professor on from university of chicago. John list talked about scientific research around matching gift does. Does a three to one match necessarily pulled more than a one to one match, right and where and on dh, also, in the phraseology of the match, what you’re describing and that will show was on february eighth of this year. If you want to hear discussion about the scientific research specifically around matching gift excellent, we’re going. T take more of a break, another break, and when we come back, we’ll talk more about who gets involved in the campaign, some budgeting, maybe some calendar ring and things like that, and also tony’s take, too, of course, comes before all that. Stay with me. Good evening, dick, dick, tooting, getting dick, dick, dick, dick, you’re listening to the talking alternative network waiting to get in. Nothing. Good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. Dafs you’re listening to the talking alternative network. Oppcoll lively conversation. Top trends and sound advice. That’s. Tony martignetti non-profit radio. And i’m janna agger’s, senior vice president, products and marketing from blackbaud. Durney welcome back, live live listener love for berlin, germany joined us good noggin on dh time now for tony’s take to my block this week is keep your marketing simple i’m going to try to adhere to that right now concise, informative, jargon free, i think it’s not easy to do, but i do think it’s worth striving for it just makes your communications so much simpler on the receiving end, whatever, whichever way’s you’re communicating, achieve least shoot for simplicity. My blog’s is that tony martignetti dot com, and that is tony’s take two for friday, the twenty sixth ono were who wrote this friday, the nineteenth of april, and that is the sixteenth show of the year. Amy who’s, who should be involved in this work and how are we going toe? I estimate the time that’s going to be involved in our online campaign? Sure, i think fund-raising campaigns just like any other campaigns organization, maybe running advocacy list building, you know, community engagement, etcetera can’t be thought of as something that’s completely contained within the fund-raising department, because ultimately there are e mails and there’s this a b testing on the website and all of those other components require all different staff from different departments, so it’s an opportunity to to create, i think, processes we suggest in the book where you will have regular opportunities for staff across departments, not necessarily like on all staff meeting, but staff across departments that are ultimately all creating the success of that campaign to come together, whether that’s like every week or however your organization wants to do it, to have a meeting where you’re all in the room at the same time, or all on video chat or whatever you want to do so that everyone’s talking about it. So as soon as you break that campaign down into the people that are in charge of the email never talked to the people that were in charge of actually counting how many people are coming through the form, then you’ve already said, well, we’re not even going to have the best conversation we can have with this campaign staff aren’t talking to each other, so creative process first, so that everyone involved is coming together regularly to talk about kosh. We saw that this button language was the best. Well, the email better have that same button. Language, you know, any maybe testing that you’re doing anything you’re learning about what’s working with the campaign should then be immediately reflected in all the other components. So how you either evaluate ahead of time staff time or recognize all those different pieces are maybe serving the rest of the organization. So thinking of of people in communications is not just communications staff that all they do is communicate, but they also served fund-raising and they also serve advocacy, and they also served programs. So what does that mean as far as your staff plan? And what does that mean for your value evaluation of staff? You know, those communications staff in this example couldn’t just say, well, my job is to send e mail and i sent them, but how, you know, how was your function in this organization, reflective of our success in our fundraising campaign were reflective of the success in our advocacy campaign so that it’s showing that that person isn’t just responsible for hitting send on thousands of emails but showing them even in their own evaluation, that they’re part of the whole organization success, which i think is critical for having all of you dafs buy-in toe working towards your mission. You know as soon as you say, well, your job is just the website. What their job is the web site because it’s serving the mission of helping people understand you know what your your cause is all about and so did did they lead the baby testing that help figure out that that button actually could have, you know, in increased by fifteen percent the donations that’s huge that’s, not just the fund-raising team that’s also that person who’s managing the website. What about the smaller shop? Just a two or three person arts group? I mean, how are we gonna build even ah, modest campaign into what we’re trying to. We’re struggling to keep get getting done day in, day out, right? I think, for smaller organizations, but really, the same lesson applies to everyone. Ah lot of of the components of the campaign are actually developed way in advanced. If you’re collecting stories actively as you are working with your community year and you’re keeping those stories not just on a piece of paper in your desk, but, you know, kind of like a story bank you have you have ah, bank. You could draw from of all these different stories then in that moment when you need to create a campaign, maybe it’s a response of campaign because some horrible event has happened and you want to make sure people are aware of your services. You know, for example, you have that content. You don’t have to then spend a week developing. Okay, who’s, who from our community do we want to talk to? You know, where could we get a story about our services in action? You’ve already created that content in advance. So especially when you only have two people, the more you can do to just kind of be librarians, you know, tio, cart, chronicle and archive all that you have all the time so that you can really easily just say that’s, you know the book i want that’s the story i want off that shelf and let’s put it into this email. And then again, a be testing is so, i think, critical for really small shops, because if you really can just say we’re going to send this e mail to one hundred people each and then know that the one that got more opens is what we’re going to send, even though it took you maybe an extra five minutes to go back and say, okay, now, send this list. That was a really great five minutes, because it means you’re getting that many more people opening that message let’s, look it. Ah, um, budgeting our campaign may involve some adwords. Facebook, facebook, yeah, how are we going toe? How do we figure out what what we should be spending money on is beyond the time. That also is an indirect, indirect cost, right? First, obviously, you know, you have to have the caveat of it all depends what’s your campaign about where is your community? Ah lot of people have have realized that you’re not necessarily just going to make all of your money from your fund-raising campaign on facebook, but a lot of those people that are participating as donors, maybe on your facebook page. So thinking about how you budget for promotion of the campaign versus budget, for the call to action, you know, you may want to just invest in having ads showing the efficacy of your work so that when people are then emailed a call to donate, they’re like, oh, yeah, you guys do really great stuff. I do want to donate via email because that’s, my, you know, i’ll just click don’t and go to your website, but maybe it’s different for your organ community. Maybe your community doesn’t really know, and they just need to be told, like there was a disaster and donate, you know, it depends a lot in the circumstances, i think it’s also, especially with things like facebook, where they’re changing the algorithm like every five hours you have to do so. May be testing, you have to invest in that a be testing. So you know which of these ads are working better? Do we do promoted posts, or do we do ads? So some of it is just having a reserve of that advertising budget to test with and you don’t have to spend a lot of money, you know, like facebook ads or not expensive, right? For probably fifty dollars or so you could oh, exactly, you attest? Oh, for sure, yeah, and the problem or the great opportunity that could become a new obstacle for organizations, is that when you get in there to do a facebook at our, you know, promoted post, you’re you’re presented with the opportunity to pick like which gender location, background so many details that it can either be overwhelming and you just say, well, i just want to go to everyone, and then you’re going to run out of that fifty dollars budget instantly, you know, or you get so narrow and who you want this ad to go, too, but it never really goes to anyone, so i think there’s a little bit of opportunity, teo play even just with that. That scale of who do you really want to promote this to? Who is your donor and what do you know about them? Which goes back to what we talked about months ago, about how, you know, investing and knowing who your community is first, so that you can say the right things on the right channels, and i appreciate that your advice always is. What are the goals of the campaign right now, and not only to raise the money that that? Well, actually, the campaign may not be about even about money, but may not only be the explicit purpose of the campaign, but also to grow engagement in the long term, bring some new people to the cause may not even buy-in respond to your call to action, but now they’ve joined your community exactly, exactly, and for them this you know, your campaign that maybe their friend donated to was the first time they had heard aboutyou, but they’re now hearing about you in a really trusted way, because they heard that a friend not only supported your work but gave money to your work, and now they just wanted follow along, and eventually you can. You know, encourage them up that ladder of engagement to become a donor as well. And in that respect, not everything in your campaign has to be about the call to action, right? I mean, i know i guess you want the called action to be frequent, but there can be things that are informative beyond the call to action. Exactly. I think a lot of organizations were shook about a fundraising campaign, i think. Okay, first and foremost, they are donating to this campaign. They’re going to donate to this campaign. They really get that out there, and then people donate and then there’s nothing else, you know. So people feel like, well, i did the thing, but there has to be more aiken dio so recognizing that there is always more they khun dio having that thank you, paige pushed them to the very next step. What’s, the next step for you is that great. Thanks for donating here’s the button to share on facebook that you just donated, you know, or is the email confirmation encouraging them to share their story about why they donated so that now you have one more story and your story bank? You know, so think about what people can do to still feel like they’re contributing to this forward motion because they already donated, which is huge, so don’t take someone who’s willing to take a really big action and then just dropped them off, keep them, you know, sustained that engagement and keep them engaged so that you can ask them to donate again, you know, if they haven’t heard from you, and now you’re asking again for them to donate, will they feel like don’t you remember that i already donated? But if you’ve said, you know, hey, share this on facebook? Hey, give us your story, etcetera, and then you say thank you for donating. Please help some more. They feel like yes, of course we are trying to get there together. What is ah, home page hijack for-profit it’s called many things, but basically i’m sure most people have experiences when you go to a website and you just, you know, landed on the website haven’t clicked on anything, and then something pops up. Even the new york times does this you you think you’re going to go? Read an article from the new york times that your friend just tweeted that and there’s a thing that pops up that says, don’t you want to pay for new york times content? Why don’t you subscribe? That’s that’s ah, home page pre-tax, for example, it’s basically a light box that pops up and says, whatever you thought you were here to read. This is what we want you to read and it’s great for people that if they really are just hitting your home page because maybe they were, you know, searching online for something and came to your website, they don’t know or you have directed people back to website, and it can pop up and say, this is what’s happening here is the called action here’s, that big red button that says support haiti or whatever, and obviously they could close out of the box or lorts like autumn, it etcetera, but the fact that it makes it super front and center left, literally front and center on the website helps direct that traffic into the call to action where you could maybe instead of them seeing your home page that’s, you know, normally fairly generic has lots of navigation, et cetera and drives them to a page that’s just about the campaign, you know, really focused. They can see the donate form they khun see whatever helps funnel people just to the campaign instead of accidentally clicking unlike, oh, what is this organization about? And what do you do and what’s? This other thing? I see a photo of, you know, it just helps funnel people in where you want them to go. You have advice about how frequently someone may see that home page hijack, so maybe it shouldn’t be more than once a week person and the technology will support that our exam twice a week per person or whatever you think exactly, yeah, i mean, it’ll where people out if every time they go to any page of your website, they’re getting this pop up essentially, you know, but if you can say yeah, once a week or the first time someone comes to the website because maybe outside of a fundraising campaign, you could use that for many things you could have it say, join our email list, you know, subscribe to our news, whatever you want that pop up to be so if you see that every time well, gosh i signed up a week ago, and i’m seeing it every day, you know, so just may be the first time that i p address hits the web site, you know? We’re going to take a break in about a minute. We want to have some print possibly to be in support of our campaign. I want to just open that topical bit. We’ll talk more about it shortly. Sure, i think print is actually a great medium, especially for fund-raising still one of the main drivers of fund-raising effort so looking again at that piece as a way to frame all of the content that’s going to come later because you’re going to be ableto change up at the very last minute, what you tweet and what you put in an e mail, etcetera. But if that print piece supports that overall called to action, the overall message and maybe has just won fairly general story that you can then really dig into that story of what that person’s you know, experience was or what those services mean to the community. It’s a great way to frame things as a oh, yeah, i remember this, you know, every time. They didn’t get an e mail from you. Alright, we’ll talk more about this and the fund-raising plan in general. When we return with amy, sample ward. Stay with us. You’re listening to the talking alternative network. 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If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Dahna hi there again and welcome back. Uh, anything more than you want to say about print in support of this, i would i would add that prince should certainly be needs to be in this fund-raising calendar with a campaign calendar that we talked about last month and it’s something that we’ve talked about in the past, i forget what episode number, but we talked about competition and how teo, you know, if if you were doing a phone bank, for example, of donations and you and you mentioned the research shows, at least if you were to mention, you know, the previous collar don’t thisyou know people are more inclined to say, well, i’m going to do that if someone else did print is a really easy way to do that as well, because you clearly know where they live, you are mailing something to them. So say, on average, people in your neighborhood donated this last year to our campaign. Oh, my gosh, now they like now i’m going to look in on my neighbor’s like which ones of you donated one hundred dollars? Now i feel guilty, i’m going to donate a hundred dollars, you know? So so keep those same principles that you use online with making it be a riel story, having it connected to something directly when your mission have a very clear call to action. But then take advantage of that local competition that peer pressure of this is this is really, really in your neighborhood. But also this is how people are actually helping us. So you should too. We can also have competition in telemarketing right in our telephone call once just remind i think this may have been last month, but in the way that callers are greeted and encouraged or thanked for their past giving, there could be some competitiveness. Exactly. Exactly. So i’m not just saying like, oh, thanks you want to donate, but also, you know oh, you have reviews caller exactly. The previous collar donated this. And if you can, if you can hear sometimes, you know it’s it’s hard to just make a judgment. But if you could hear that it was a male calling and you could say, oh, well, the man before you donated this if you if you have that opportunity too, to be gender specific, the results or even hyre from studies that say, you know, once i’m told the previous collar was a woman and she don’t even more than me well, man, i want to donate as much as her, so all right, let’s, let’s wrap up our campaign with the thank you’s yes, thank you’s are critical and thank you don’t have to be at the end of the campaign. Thank you should be every time someone’s done something, so when they sign up for that email lists, you know, thank them if they donated, thank them, but also do that thinking in public when you can, you know, you’ll see people in the campaign putting on facebook that they, you know, because they got to the thank you page, the confirmation page, and they tweeted or they posted to facebook that they just donated, well, that’s a great place if the organization is then liking that post you, you know, privacy settings are such that you can see their post or on twitter, the organization is retweeting them to them that’s huge validation the organization noticed that i just tweeted out, you know, that i donated and i’m i got retweeted or i got thanked publicly and that certainly doesn’t take, you know, a lot of effort. You’re not creating any new content. You’re just saying thank you very much. But it can mean a lot publicly for the community to see those individual voices being thanked. How do you feel about the mailing of small small tokens? Oh, yeah, of gratitude. Oh, i think i think a hand written note, even if all it says is, you know, tony, thanks so much for your donation. Amy. It was a hand written note. It had to go through the mail. You know, it means a lot. Exactly. Could be something online, maybe maybe a little gift certificate or a discount to a site or something. Exactly how else can we say the small ways of saying thank you, right? And there are lots of ways where you know it. And ten we can say thank you by saying, you know, to thank you for what you’ve done here is a free webinar, for example, you know, web in our past. But for other organizations, it can also be an opportunity to say, because you donated, you’re now invited to this event that’s only for our donors. You know, so you’re also providing access to something that is otherwise exclusive, and you can use that as a way to say, hey, all of our donors are going to be joining us at this, you know, a local place that everyone knows is really fun or, you know, historic or whatever come join us in this, and it doesn’t have to be, you know, because he’ll be a national campaign, but you could say if you’re a donor, you’ll get the link to the live stream and you get to be there for this interview with our founder or whatever, and even if people don’t want to go it’s still saying, we know tony, you donated, and we want you as part of this conversation, just the act of inviting exact is very, very it is very gracious, exactly in larger organizations that i that i work with, well, often invite people on the other side of the country to a luncheon that we’re hosting in new york city to to say thank you right way don’t expect them to come. We know the observers are tiny that they will, but the act of the invitation what if they were going to be in town for other business where they were going to be in town meeting with someone, and now they can say, oh, while i’m there, i’m also going to go to this luncheon because i donated and that’s really cool, you know, i’ve never asked you this. You’ve been on many times. What is it that you love about the work that you do, this whole body of work that you that you’re involved with? What is it you love? I i love the people like i love that we are in a position to get to support not just one person that we’ve met, you know, and, like, help them do whatever, but we can help hold communities that’s really exciting, you know, or that you can help all of those people in the community know that they’re in a community. I mean, i think that’s the really exciting power of the internet is that people thought i’m the only person that has x y and z here on the only person it’s experienced this, and now they go online like, oh my gosh, i’m not special at all there’s a million people who’ve had this and so part of it is that that feeling of like, i’m not special, but i’m not special because there are so many of these other special people you know, and getting to find them and create community with each other, even when you can’t all be physically in the same room. Her latest book is social change. Anytime everywhere you’ll find amy’s blawg at amy, sample ward, dot or ge once again, a pleasure. Thank you for having me. Be sure and thank him for calling it. I will it’s dad, dad to you? Yes, next week policy versus paper clips a conversation with eugene fram he’s, professor emeritus at rochester institute of technology. Dr fran is author of the book policy versus paper clips introducing non-profits to a corporate model of board governance to cut out the minutia from your agendas so that the board can focus where it should on policy and planning. We’re all over the social web. One example twitter can use the hashtag non-profit radio to talk back after the show. Tell us how we’re doing. You could tell me how we’re doing. I’m at tony martignetti you can follow amy sample ward she’s at amy rs board. We know that the army’s for rene handup, our creative producers, claire meyerhoff, sam liebowitz is our line producer and assistant producer is janice taylor. Shows social media is by regina walton of organic social media and the remote producer of tony martignetti non-profit radio is john federico of the new rules. Oh, i hope you’ll be with me next week. I’d hate to contract a chronic or acute disease. In the meantime, that’ll be one to two p m eastern on talking alternative broadcasting at talking alternative dot com. Hyre oppcoll are you going to do? You’re listening to the talking, alternate network, waiting to get in. Nothing. Upleaf hi, i’m donna and i’m done were certified mediators, and i am a family and couples licensed therapists and author of please don’t buy me ice cream are show new beginnings is about helping you and your family recover financially and emotionally and start the beginning of your life. We’ll answer your questions on divorce, family court, co parenting, personal development, new relationships, blending families and more dahna and i will bring you to a place of empowerment and belief that even though marriages may end, families are forever join us every monday, starting september tenth at ten a m on talking alternative dot com are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications? Then come to the double diamond wellness center and learn how our natural methods can help you too? He’ll call us now at to one to seven to one eight one eight three that’s to one to seven to one eight one eight three or find us on the web at w w w dot double diamond wellness dot com we look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. This is tony martignetti aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting are you fed up with talking points? Rhetoric everywhere you turn left or right spin ideology no reality, in fact, its ideology over in tow. No more it’s time. Join me. Larry shot a neo-sage tuesday nights nine to eleven easter for the ivory tower radio in the ivory tower will discuss what’s important to you society politics, business it’s, provocative talk for the realist and the skeptic who want to go what’s really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s ivory tower radio dot com everytime was a great place to visit for both entertainment and education. Listening tuesday nights nine to eleven. It will make you smarter. Dahna hyre