Nonprofit Radio for July 31, 2023: Giving Circles

 

Sara LomelinGiving Circles

What are giving circles, when did they begin, how do they work, why do they shift power dynamics, and where’s their value for your nonprofit? Sara Lomelin has made these spread throughout the world as CEO of Philanthropy Together.

 

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[00:00:25.92] spk_0:
And welcome to tony-martignetti Nonprofit radio. Big nonprofit ideas for the other 95%. I’m your aptly named host of your favorite Heb Domino podcast. Oh, I’m glad you’re with us. I’d be stricken with mono neuritis if you caused me pain because you missed this week’s show. Here’s our associate producer, Kate with the highlights.

[00:01:19.70] spk_1:
Thanks, tony. This week we have giving circles. What are giving circles? When did they begin? How do they work? Why do they shift power dynamics and where’s their value for your nonprofit? Sarah Loin has made these spread throughout the world as ceo of philanthropy together on Tony’s take two. Thank you were sponsored by donor box with intuitive fundraising software from donor boxx. Your donors give four times faster helping you help others. Donor Boxx dot org. Here is giving circles.

[00:02:14.39] spk_0:
It’s a pleasure to welcome Sarah Loland to nonprofit radio. She believes that everyone, everyone can be a philanthropist, a philanthropy disruptor. Sarah has traveled the world, speaking about the power of collective giving, she’s an expert in diversifying philanthropy as founding ceo of philanthropy together. Sarah is growing a movement of people powered philanthropy to fund grassroots nonprofits shift power dynamics and promote widespread philanthropy. She’s on the National Council of the Women’s Philanthropy Institute at Indiana University’s Lily Family School of philanthropy and the board of Directors of Giving Tuesday and battery powered. Her company is at philanthropy together dot org and she’s at Sarah underscore Lome. Welcome to nonprofit radio.

[00:02:26.68] spk_2:
Sarah. Thank you so much, tony. It’s a pleasure to be here with you and I love how you start the, the, the energy of how you start the podcast because, you know, um I’m like that and sometimes I feel like I’m the, you know, the person with all the energy in the world and i it’s very refreshing to, to see you there. Well, thank

[00:03:31.10] spk_0:
you very much. Yeah, I, I’m, I’m not one of these. Uh I’m very excited to have Sarah Loin with me today. My excitement, you know, that’s, that, that’s not, that, that, to me, that’s not excitement. So, yes, my pleasure. Uh Yes, high energy, both of us, high energy. So giving circles, giving circles. This is so interesting to me. I wanted to speak to you and then we were on a panel together and then your associate reached out to me and asked if I asked if I would have you as a guest. And I was thinking, yeah, I’ve been trying to, I’ve been, uh it’s, I’ve been on my to do list for maybe six months or so. So, uh I’m grateful that all these factors brought us together giving circles a, a around the pandemic. Is that, is that where they got started or is it before

[00:03:35.09] spk_2:
then? Well, ok. Well,

[00:03:38.09] spk_0:
ok. Oh, well, they go back hundreds of years. I know that too. Ok, that’s true. All right. Giving acquaintance with giving circles, please. I’m talking too much.

[00:05:03.05] spk_2:
No, no, no, no, no, you’re, you’re fine and, you know. Yeah, let’s start with what, what is the giving circle? Right? So again, circle is, you know, a group of people with shared values that get together to create change is um a very effective form of philanthropy that has existed, you know, for many, many, many, many years, they are not new, they are not American, they have existed, you know, the whole idea idea of people banding together to give together is as old as humanity itself. So, you know, there are giving circles all over the world in many, many different cultures. Um Here in the US, the, the the model of a giving circles, as we know, it kind of started getting some spotlights around the eighties. And uh most given circles here in the United States are led by women. So 70% of given circles are led by women. And to this date, like the last research around giving circles, the last, the last landscape research uh was done in 2016. And we saw in that research that there were about 100 and 50,000 people involved in about 1600 given circles at that point that had donated $1.3 billion in the past couple of decades. And that’s throughout,

[00:05:14.01] spk_0:
that’s throughout the world

[00:05:15.84] spk_2:
that, no, that’s only us. Oh, that’s us.

[00:05:18.97] spk_0:
16, 1600 giving circles $1.3 billion. Yeah. How many people, how many people in those six

[00:06:40.87] spk_2:
150,000? Ok. So, the great thing is that now, you know, because when you think about research of 2016, it feels like it’s, you know, from 100 years ago, we are just, you know, we’re in the middle of uh updating that landscape research. Actually, the, the, um the survey just closed at the end of May. So we will have the new, the new report in a few months. And, uh you know, are we know anecdote anecdotically that there are many, many more giving circles and many more people uh involved in them. And uh and we would just want to have, you know, the, the numbers to prove it. But to go back to your question around the pandemic, the pandemic was uh a great moment for giving circles in a, in, in a weird way, right? Uh Because a lot of people, I mean, what all of us were stuck at home and many people were thinking, OK, what is, what is mine to give? Right? I don’t want to feel helpless. What can I do from my living room? And we saw many hidden circles getting started uh that didn’t have, you know, geographic barriers. So I will be contacting my cousin in, you know, Ohio and my nephew in New York. And we were started giving circles uh you know, to support different causes. So there were many given circles that were started during the pandemic.

[00:07:05.83] spk_0:
You like to talk about the, either I, I some place I saw four someplace I saw 54 to 5 features or, or like sort of steps of, of your, your giving circles. So let’s talk about those, either four or five, however you break it down.

[00:07:22.63] spk_2:
Yes. So yes, what do you need to have a uh a, a giving circle, right? Because the giving circle model is super flexible. You and that’s the beauty of it. You can, it’s

[00:07:42.22] spk_0:
like, it’s like, it’s like giving Tuesday. It’s no surprise that you’re on the board of giving Tuesday. There’s a lot more nonprofits involved in giving Tuesday than I’m sure they can quantify. Uh it’s, it’s flexible, it’s open ended. They give you some tools and then you go,

[00:11:19.04] spk_2:
so you go, you go, you know, you will, you will, you will set the rules that you know, fit with your group, right? So, but there are certain things that you should have. So the first of all is a sense of belonging, right? Create a sense of belonging. This is not solo. Phil is collective giving. So you need a group a group which share values that gets together and you know, they discuss their individual values of the members, you know, what are those values um that guide your giving right and find between the group, what are the common values that will guide the, the group? Um After you talk about, you know, the the values that will guide you giving us a group, then you open a space for discourse and this is something that I love about giving circles because it’s a very good way to practice democracy for us. Uh Like right now, you know how many times we don’t even talk to our neighbors anymore, right? We have become very, that the world has become very polarized. And a given circles, a giving circle creates an opportunity for people with different backgrounds to get together and hear different perspectives and get behind the cause even if they think, you know, very differently in a lot of ways so that you open a space for this course. Uh the group will, you know, decide on a cause that they want to support and they will start, you know, evaluating organizations or, you know, initiatives or leaders that they want to support. So that’s kind of the second step. And then the third step is to give with trust. There’s a lot of trust inside, you know, the giving circle model. Why there is um you know, the pooled money or everybody’s pulling their, their, their funds before they even know where the money is going, right? So there is trust in the process, there is trust with one another with the members of the group. And the whole idea is that that trust will get transferred to the leaders on the ground. Because at the end of the day, you and I and all the audience knows that who knows what the community needs is, the community and the leaders working with the community, not the donors, the donors, we don’t know, we need the are the leaders on the ground to guide us, right? So what we want every given circle is to really create a trusting relationship with their, with organizations that they are going to support. And we always say that we need to give us if we give, we were giving to a family member, right? When you look people in the eyes, when you build an authentic relationship with the organization or the cause that you want to support things change. And II I know you, you know this, but that from all the billions of dollars of philanthropic dollars, the, you know, the majority of the funding goes to just 5% of the nonprofits, right? It goes to the big large nonprofits living so many nonprofits. I under

[00:11:34.95] spk_0:
I think you said in uh in your ted talk, 88% goes to 5% 5% of the, the the largest 5% of nonprofits. 88% of the, of, of, of the, that’s in incredible of the gifts in the US. Yeah. That’s, uh that’s staggering.

[00:14:04.75] spk_2:
Yes. Like, you know, if you think about like, uh women and girls issues, right? Only 1.4% I think it is right now goes to women and girls issues. If you think about women of color, women and girls of color, it’s not even 1% you know, for the LGBT Q community is one, it’s 0.3% of philanthropic dollars go to support those causes. So it’s like, you know, it’s on all of us to change that. So going back to the steps of the of the giving circle, you know, giving with trust. So, you know, after the the giving circle gets together and they decide and they discuss and they come to a decision of where they’re going to give their gift and they give it the fourth step. And for me, the most important is to, to act in abundance, right? To don’t let’s not just stop with the financial contribution, but go beyond the dollars. So we always say in given so-called, you know, uh language or lingo that we give our five tes, we give our time, our treasure, our testimony, our ties and our talent, right? And so that is the whole idea how can we as given circle members be elevating all the work that the causes that we care about too. And for example, talking about you know, your ties, each person is part of different networks, right? You are part of, you know, your family, you are part of, you know, a company or you know, a nonprofit, you are part of a community opening doors to these nonprofits and nonprofits that you care about, the costs that you care about and put it in front of your networks. Sometimes it’s a lot more important than a grant that you can give or a donation that you can give. Also, you know, elevating the message of nonprofits for something as simple as I am going to subscribe to this nonprofit newsletter. I’m going to, you know, share uh their event on social media. You know, we, we start creating visibility for those small nonprofits that are, you know, totally invisible for.

[00:14:23.92] spk_0:
Yeah, they, they don’t, they don’t get the attention. Yeah. All right. I, I have a, I have a bunch of questions. I wanted you to, I want you to explain through, you said we’re, we’re pulling our money before we know where the, where, where it’s gonna go. So I, I understand that trust. Um it’s also a little risky. Like I would be, I see I would be a bad giving circle member because if it didn’t, if the money didn’t go where I voted for, because I assume we’re voting. If it didn’t go to the vote cause I voted for, I’d be like, oh, I’m not, I, I mean, I wouldn’t pull my money out. I would, but I would be so upset but I, you didn’t go for my cause. So I would be a bad giving circle member. II, I think I would be a bad one.

[00:16:10.07] spk_2:
Tony. The whole idea of a giving circle to be part of a giving circle is that you are putting your individual decision in the back burner because you are deciding to be part of a group. So you, I I, you know, I managed many giving circles throughout the years. Um and I always said during grants night to the members, like please come with an open heart and an open mind because maybe that organization that you are rooting for is not going to get the crap, but you need to leave the room today feeling happy with the decision of the group because you are part of this group, right? And, and yes, you know, and you will have time to lobby and to, you know, advocate for, for the organization that you care about and maybe it’s not going to happen this time, but maybe in the next grand grand cycle, it is going to happen. And again, you’re not about giving circle member. There are other, there are some given circles that actually allow um the the the the members to I’m making up numbers. But for example, you’re going to give, you know, $1000 each member is going to give $1000 the moment, uh, the grants are allocated, uh, 800 is going to go to the decision of the group, but you will still, will have a small amount that you can give to the organization for your choice. So again, you can, you can figure out the rules that. Oh,

[00:16:36.33] spk_0:
ok. So hybrid, right. Ok. All right. So I, I wouldn’t, you know, I’m, I’m exaggerating but I would, I would, I would support the, I would support the decision of the group. OK. But there is a lot, there is a lot of trust. You are. Uh do, do I, I guess this is a question for the each individual circle too. Like does everybody have to give the same amount?

[00:16:47.59] spk_2:
Very good question. And then if you different

[00:16:49.85] spk_0:
amounts, do you get a, you get more votes? Like do you get, if you give 20% of the, the total, do you get 20% of the vote or do you just get one vote? How we can make, we can make that all up, right? We could do it

[00:19:29.14] spk_2:
ourselves. Yes. Because for example, there are many given circles that, you know, there’s a set donation, right? And everybody gives the same. So everybody has one vote. There are other given circles that have um different donation levels in terms of maybe um they’re trying to attract, you know, younger people. So if you’re in your 20 you give this amount, if you’re in your thirties you give this amount if you’re in your forties, this amount or also, you know, in terms of career uh uh development, um there are other given circles that have a floor of the nation like, ok, the floor is $500 but there’s no ceiling. So maybe some members are giving, you know, 5000 or 10,000, but they are still get one vote. And with that extra donation, they are supporting, getting other voices into the given circle and kind kind of sponsoring part of the membership of another given circle member, but they still get one vote. And there are other given circles that do what you mentioned, like there are different membership levels. And if you know, if I’m at the lower level, I get one boat. If I’m on the second, you know, tier, I get two boats. If I’m on the third tier, I get three boats. But that I would say is a very few number of giving circles do that. The majority is, you know, it’s one person, one vote doesn’t matter how much people are giving. There’s another super cool model that um more progressive giving circles are doing that, you know, talking about trust. This is very rooted in trust. Uh There’s a giving circle in New York called Rat Fund and uh it’s a group of friends and what they do is the donation amount is one per it’s 10% of their income. So there is a lot of trust among them because I’m not going to ask, hey, tony, show me your W-2 like, you know, it’s or your tax return, right? It’s like, you know, there is trust that everybody is given what they are able to give and there are also other given circles that there is not a set amount is OK. Everybody gives, you know, something that it’s, you know, significant for you and

[00:20:21.30] spk_0:
Yeah. Yeah. Yeah. OK. Those are all interesting. All right. Thank you. Thank you. Um You talked about AAA relationship with the organization where the, the money is going or maybe in some cases where the majority of money is going because you said you could reserve a little, some circles might reserve a little bit for individual gifts. Um So are we inviting, we are inviting nonprofits to come and present? So the, is that a way of doing it? And then like, how do you open this relationship with the? You don’t just, you don’t just send a check? It’s a lot more than that. Obviously, even your, even your last, your last thing, you know, your last step, you said engagement, uh you know, beyond, you know, giving five Ts and it’s not just treasure. So, but talk about the relationship and might you have nonprofits come and talk to the, make their

[00:21:14.93] spk_2:
pitch in a lot of cases. Yes. Yes. And we don’t call it a pitch because, you know, we want to get away from, you know, kind of the, the, the, the, the shark, the Shark Tank, we don’t want the shark tank competition. But yes, you know, uh, the, in a lot of cases, nonprofits get invited to present to the group and, um, in most cases when a nonprofit gets invited to present it because they are going to get a grant. Um, you know, thankfully, uh, the, the more and more I see given circles is that everybody is compensating nonprofits for their time. So if they are asking a nonprofit to fill out, you know, uh a proposal or come to present or whatever is because they are going to get something. Um We work a lot with groups uh to, you know, talk about trust based philanthropy and how you can, you know, do a lot of the homework as a donor, as a giving circle in the background without, you know, taxing the nonprofit with OK, we’re going to, you know, a site visit and you have to deal with 50 of us. You know,

[00:21:38.45] spk_0:
it turns into a, a grant, it turns into a grant proposal then, yeah. Yes.

[00:23:43.71] spk_2:
Yes. So, but you know, to your point, yes. You know, in a lot of cases the nonprofits get invited to present. So there is this, you know, like face to face, right? And I can tell you, for example, the um in the case of I work eight years at the Latino Community Foundation in San Francisco. And uh and I, and I started the Latino Giving Circle Network there. And so I, I did, I, I was, you know, part of many, many, many grants nights and they were incredible because, you know, the moment you, the moment people hear directly from, you know, the, the executive directors of a nonprofit and have a chance to like, really, you know, kind of like, feel what, what the work entails. It’s, it’s another, another dynamic, right? And, and also, you know, it’s a lot of um I’m not going to say humanizing because it’s not humanizing, it’s getting closer to the work. And uh many times the day after grants night, I had some nonprofit leaders that were, that were coming to present calling me saying, hey, can I join the giving circle like as a donor? Like I love this and many of them joined and I did, on the other hand, many giving circle members that they, you know, they started volunteering with the nonprofits, became board members of the nonprofit or, you know, took some of the trainings, like we have been supporting an organization that um supports um survivors of domestic violence. I have had four members of my guinea circle on that board and they started as volunteers. And you know, so for nonprofits, this is, you know, a big opportunity opportunity to also engage more people around your local community. It’s time for a

[00:24:38.37] spk_1:
break donor box. What makes donor box stand out. We heard it last week from Jenna Lynch. It’s a fundraising platform built with fundraisers for fundraisers. They have the Ultra Swift donation form that makes giving four times faster and it cuts down on drop off. They’re a comprehensive fundraising platform along with the Ultra Swift donation form. There’s event ticketing, peer to peer text to give and the new donor box live kiosk so your folks can swipe tap or dip to pay at events. They’re committed to customer support and they understand nonprofits because they all have nonprofit backgrounds. Donor box helping you help others. Donor Boxx dot org. It’s time for Tony’s take two.

[00:27:55.53] spk_0:
Thank you, Kate. And my thanks to everyone who has brought us to 650 shows and the 13th anniversary last week’s show was great fun. But I wanna amplify my, my gratitude to, to you, to our listeners, our 13,000 plus listeners each week. I’m glad, so glad that you’re getting value that you’re bringing subjects to your CEO to your vice president or to your board that we’re, we’re just introducing new thinking for you, even if you don’t need to share it with anybody, just so glad that we are able to give you value. And I’m so grateful that you’re a listener. Grateful to our, our insiders. You know, there’s about 1000 1100 people that I email each Thursday that welcome me into their inbox each week. And uh And I’m grateful. Thank you to our insiders. The guests, the guests, the show would be nowhere with the guests. These smart savvy, bright folks who come, they share their time, their wisdom, their thinking for your benefit. They, they, they want to do the same thing that you are doing, helping small and midsize nonprofits. That, that’s, that’s where you’re all situated, that’s where you’re situated. You’re the ones I’m channeling each week thinking about who should be the guest and what would you want to know from that guest? Uh And remember it’s, it’s not just the time on the show, but it’s the time that the guests spend working with me to, to narrow the topics schedule, you know, back and forth all that. So they, they devote a lot of time. My thanks to our probably over 1000 now uh guests and the team, the great team, uh Kate as associate producer, Clare, as creative producer, music from Scott Stein, Mark Silverman, our web guy, Susan Chavez, our social manager. They’re both excellent. Both been with me for many years and I should have given a special shout out when I was talking about the guests. I should have given a special shout to Jean Jean Takagi. Of course, our legal contributor, Amy Sample Ward, our technology contributor because they just come month after month show after show, so generous with their time. All those folks, all of you folks. My thanks, my thanks for getting us to 651 shows and, uh, this week and the 13th anniversary, thank you. That is Tony’s Take two Kate.

[00:27:57.55] spk_1:
We’ve got, but loads more time now let’s get back to giving circles with Sarah Loma.

[00:28:06.82] spk_0:
I could see how these giving nights would be very moving. I, I, I’m sure, I’m sure there’s tears in some, you know, tears of joy. You know, the collective came together the, the, the bad apples like tony-martignetti, you know, he got put aside

[00:28:21.59] spk_2:
and, you know, he

[00:28:23.02] spk_0:
got asked to leave, he got asked to leave and that, no, no, no. But

[00:28:27.60] spk_2:
uh I could

[00:28:31.36] spk_0:
see, I could see how these would be very moving events.

[00:28:59.54] spk_2:
Yes. No, totally. One time. Imagine, like we, um we uh hearing from an organization that uh works with refugees and, uh, and does, you know, uh legal help, et cetera, et cetera. And um we were working with them around, you know, an advocacy campaign and they were doing like a uh registering to vote uh campaign, right? With young people. And this young guy came to present and he, he was undocumented and he was, you know, leading a lot of these campaigns in colleges, getting people to register to vote because he said, you know, be, be my voice. I don’t have a voice, I cannot vote but you can. So, you know, those kind of things. It’s like, of course there were tears in this, you know, in these nights? Yeah.

[00:29:28.81] spk_0:
Uh Is there a directory of giving circles that, that folks can look to see if there is one in their community or, or more than one

[00:30:35.92] spk_2:
great question? Yes, we have on our website which is philanthropy together dot org. We have the global directory of giving circles. So you can put your zip code or you know, some keywords. Um And you will find giving circles near you or you know, around the cause that you care about. If you don’t find one, you are invited to start your own and we offer free trainings every single month. Um It’s a 90 minute training to, it’s called launch pad, launch pad for you that gives you all the tools to start your own giving circle. And not only that because you, you may think, well, you know, 90 minutes is like you get all this information and then what um you are invited after that to be part of, you know, we do monthly group coaching, one on one, you know, coaching sessions with our staff, everything is free of charge. We have a donate what you give, what you can or what you want kind of model because what we want at the end of the day is to have more people engaged in, in, in giving.

[00:30:55.13] spk_0:
Are you finding community foundations are sometimes supporting these giving circles or, or spon sponsoring or encouraging

[00:32:14.35] spk_2:
these uh great question too. So a lot of um there’s a lot of giving circles that are, that are hosted by community foundations um because, you know, uh to in order to manage donations, right? A lot of giving circles are part of a community foundation. They are a program of, of a community foundation or hosted by them, like fiscally sponsored by a community foundation. Many community found nations have seen the, you know, the benefit of having given circles when they are trying to also grow and strengthen that ecosystem around them, right in their community, many very tiny community foundations when there is not like a big culture of philanthropy in their community find that starting giving circles, it’s a great way to, you know, to attract people and to teach them around philanthropy. And also for a lot of community foundations when they are trying to diversify their, you know, the their, their community of, of donors and, and people that participate in other programs. So we also offer a program for community foundations for Jewish Federations for any faith, you know, uh based organization or philanthropic um intermediary that’s called launch pad for hosts. And that one, we offer it once a year. So it’s uh it’s usually in February and it’s like a six week um program.

[00:32:30.31] spk_0:
Oh, that’s more extensive. OK. But

[00:32:32.19] spk_2:
yes, yes, because we go through everything and, and you know, even the, the, the what we want is a win-win situation for the host organization and the giving circle. So there’s, you know, a lot of nuances there.

[00:32:58.48] spk_0:
Yeah. Yeah. More extensive for the host. Yeah. Organizations. Um, are you finding many gifts to individuals? Like, maybe it’s a, maybe it’s an artist or, uh, you know, or, or a startup nonprofit, you know, or someone who wants to start a nonprofit. But they’re, they’re not there yet. Are you finding many donations there?

[00:33:49.79] spk_2:
More and more? And actually that is something that changed during the pandemic, right? Because when we saw a lot of mutual aid societies, you know, popping up um a lot of giving circles uh so that, ok, you know, we are giving to nonprofits. Yes, but we also want to give to individuals. Um There is a great network of giving circles that it’s called the Awesome Foundation. Um and the Awesome Foundation gives $1000 at a time to awesome projects and most of those projects, they are individuals and, and, and leaders and initiatives. So the money gets moved really fast and, and they have chapters all over the US. Um And Canada,

[00:35:06.26] spk_0:
I could see how this would be such a boost to that. You suggested, you know, giving uh creating a AAA giving culture in a, in a small town or, you know, or, or, or diversifying. These are, these are points you just made, I’m just amplifying them, you know, uh encouraging folks of color to come together. Uh I know from your TED talk, you know, there are, there are uh uh there are, there are uh Pacific Asian Pacific Islander giving circles. There are Black giving circles. There’s all around all kinds of faiths. You, you mentioned Judaism. Yeah. Uh Your TED talk I think mentions Muslim Muslim giving circles. Um So, you know, bringing people together in the, in the community and of course, you know, it could be nationwide too. You had said, you know, your point earlier about the, the, the being the virtual possibility. But, but I love the idea of bringing folks together in the community because they, because they know what, you know, they want, they know what the needs are, they, they, and, and, and we’re all gonna have to sacrifice a little bit. But in the end, we all come together for where each of our, like each of our individual giving circles intersects with everybody else’s giving c individual giving circle. And that’s where the, that’s where the larger giving circle is giving at the intersection of all our individual circles.

[00:37:53.85] spk_2:
Totally. And also, you know, I feel that the, the, one of the most important parts of giving circles is that giving circles function as seat, you know, seed funders for a lot of small grassroots nonprofits, right? So that those small, you know, local nonprofits that are, you know, totally invisible from big philanthropy. They may get some money here and there from small, you know, local businesses, they get, you know, some individual donors. But a giving circle is that kind of, you know, seed funder for different projects. And then many small nonprofits lever touch that because if they, you know, they have been supported by a giving circle for a couple of years, they can go to a foundation and said, hey, you know, by the way, this and this given circle has been supporting us, it’s like a seal of approval too, right? And also, you know, something that I wanted to mention that I feel that it’s key, more and more nonprofits are just focusing on the big gifts and I get it. You know, I’m, I’m a fundraiser. So I know that sometimes you think like, ok, there are 24 hours on the day, you know, or we need to, I need to focus on, on the big gift instead of the little gifts, right? But that I think it’s a mistake and why is that we need as nonprofits, we need to diversify our funding because what is going to happen when you’re a big gift, changes, you know, changes uh their mind and you are going and there that big gift is not going to come and you are in trouble if you take the time to really create a big number of supporters, a big ecosystem of everyday givers around your organization, you, you know that that is, that has a ripple effect and it’s going to be great in the future, you know, every time people come and say well you know give in circles. Yeah, they’re cute. No, we’re not cute. It’s we’re awesome. We’re really powerful because you know, engaging, especially younger, the younger generations, right? If you get people, young people passionate about your cause that young person in 10 years, in 20 years, that may be you know, the new whatever whatever entrepreneur, the director of ex corporation and we and but we we need to start somewhere, right? So telling everybody to focus on everyday givers is key,

[00:38:10.64] spk_0:
this is empowerment, you know, this is, this is what, what we’re doing. Uh nonprofit radio, big nonprofit ideas for the the other 95% this is who you’re talking about. Because 88% of the gifts go to 5% of the nonprofit. So we’re talking to the same audience, the other 95% are having to split up 12% of all the, of all the formalized giving and, and, and institutional giving and we’re, we’re trying to democratize here.

[00:38:41.02] spk_2:
Yeah. And also, you know, for, for the fabric of our society, I feel like because again, like if we, if we keep telling people that can donate $50.20 dollars, uh you know, your gift is not important.

[00:38:48.89] spk_0:
That that’s terrible, that’s terrible practice.

[00:39:01.10] spk_2:
Uh Yeah, because you know, they will come, you know, the bill the next billion or to, to give the billions and decide what is worthy of funding. It’s bad because then we have people that are not going to be engaged in giving and in generosity and in volunteering and that is dangerous for a country.

[00:40:52.87] spk_0:
I could take it a step further. And, you know, because my work is planned giving fundraising and I am routinely saying to clients and to folks that I’m training in webinars that you’re small donors that are consistent that you. Uh and I don’t care if the average gift I’ll give even smaller than you. I don’t care if their average gift is $5. But if they’ve been doing that for many years, like eight gifts out of 10 years or for some nonprofits, it could be 20 gifts in 15 or 20 years. But the, but at a, at a smaller dollar level, they are a terrific prospect for a planned gift because they’re always thinking about you and sometimes maybe multiple times in one year. It’s not even just a single single gift in per year. But those small dollar donors are your, are your very, very good plan giving prospects. Of course, your wealthy donors are too. We’re not excluding them naturally. But, but those small dollar donors who give consistently and do it over many years, they become your planned giving donors and the average, the average gift in a will in the US is $35,000. Nobody, nobody leaves $5 in their will. So, uh so it’s all the, all the more important to be cultivating and encouraging small dollar donors. You know, and some people like to say, modest gifts. I, I, you know, I just say they’re small and, and we’re not commenting on the person’s character, they’re not small people, they just give small gifts. Uh so call it what it is small gift, but they are still, they are still valuable and you’re absolutely right in the future, they can become very, very different types of donors. And my point is they could become very good planned giving donors

[00:41:04.37] spk_2:
totally, totally. And also, you know, for me giving circles are again this like a civic engagement, incubators for sure. Yeah.

[00:41:10.87] spk_0:
Yeah,

[00:41:27.15] spk_2:
civic engagement, incubators, people that participate in giving circles, I mean, there is research behind it that people tend to give more even, I mean, in the given circle and then outside the giving circle and they tend to participate more civically, you know, being part of their neighborhood association, being part of the PT A being part, you know, and that’s what we want, we need engaged people, we cannot, you know, deal in this time with, you know, people just looking at their phones and that’s it.

[00:42:08.78] spk_0:
Yeah. No, they, you’re right, engagement, community engagement, civic engagement. You’ve got me thinking about, so we’re talking about giving circles and planned giving. I’m thinking, what about planned Giving circles? I don’t know if there’s something that I don’t know. Well, but planned giving is all individual like, it’s my, you know, it will be based on my will or my life insurance. But we’d have to think about a way to for there to be a collective planned gift.

[00:42:47.93] spk_2:
But you know what you might be on something because for example, we could start planned, like, and this could be great for nonprofits around, you know, a specific, like maybe ethnicity or faith or, you know, a specific issue. It’s like you may like those board members or those, you know, recurrent um donors, right? Like they can become part of like a learning community, like a given circle and they can be a pledge, right? They can be kind of like a pledge of a, right? They, they

[00:43:27.20] spk_0:
could be that they each make their own commitment but again, they’re, they’re coming together to support the community and to learn together and share ideas together and then they each make their own, their own commitment. But there’s, there’s still the, there’s still the collectivism of, of a giving circle just that the, the, the, the the ultimate gifts are, you know, I’m, I’m doing, I’m doing this one and or maybe they would come together and say, you know, we love this cause. Well, I’m gonna, I’m gonna devote some of my estate, my, some of my will 5% or 2% to this cause and let’s all do it together. I mean, there, there could be that it could be that kind of collectivism too. So I have to think planned giving circles. I don’t write off that idea that, no, no, no,

[00:43:31.15] spk_2:
no, no, no, no, I’m going to actually think more about

[00:43:52.34] spk_0:
plan giving circles. Yeah, we should, we should talk more about that. Um, all right. What about other nonprofits? So, we, we talked about community foundations and how they could be enablers and hosts and sponsors but other nonprofits. Um, I mean, they could, they, you could encourage giving circles in your community. You could try to find the giving circles that are in your community already and maybe reach out to them. What, what, what do you see as the overlap between nonprofits and giving circles?

[00:46:27.32] spk_2:
Totally. So what we have seen is, you know, different nonprofits in, in a certain community working together, right? To create like, you know, again, what you want is to create a strong ecosystem of donors, right? So it’s not about competition, but maybe collaboration with other nonprofits. Um There are nonprofits that are starting giving circles to support their own nonprofit, right? And you may be thinking well, but then it’s not really a very, you know, traditional giving circle because they’re, the group is not deciding uh between different organizations. Yes. And they may be deciding among different projects. So there are some nonprofits that have different projects and they create given circles or donor circles inside, you know, their, their community. And uh and each, you know, each circle will support different projects inside the nonprofit. Um Also, um I mean, again, it’s a really uh uh some organizations, uh the way that, that the way that we have seen it is they’re starting giving circles, like, for example, if they have scholarships, right, uh if they are giving scholarships, but the scholarship uh amount is too large for a single donor. Well, you know, they are encouraging their, their community to create these giving struggles and kind of, you know, give together one scholarship. Um Yes, but, you know, we get uh we get uh calls from many nonprofits because yes, it is a very good way to, to create um this strong, you know, group of supporters because I am going to tell you that a given circle member is not your regular donor is, you know, is someone that is not passive, they are not going to send a check and call it a day. They will be a lot more involved and they will advocate a lot more. So that is, you know, that is the beauty of, of it. Um for some nonprofits, maybe they say my God, no, I don’t want to, you know, to love these people engaging. Um but for, for a lot of nonprofits, it’s something that is, you know, it’s, it’s, it’s working and we actually, because we get so many um calls from different nonprofits. Uh One of our projects for this summer is to tweak one of our programs, the one that we offer for community foundations, but tailor it for small and medium size nonprofits.

[00:46:48.44] spk_0:
So you have launch pad, you have launch pad training uh for like host, host training for small and midsize nonprofits.

[00:46:54.35] spk_2:
We will have it, we will have it in the fall. We’re working on it this summer to just like tweak the curriculum and we will have it in the fall. Ok.

[00:47:03.99] spk_0:
Ok. Uh What have I not asked you about that? Uh that you wanna, you want folks to know?

[00:50:05.79] spk_2:
Well, also, you know, we at philanthropy together um we are this umbrella organization and we work with all the networks of giving circles. So there are many, many networks of giving circles around the globe and here in the US. Um So, for example, you know, we talked about uh the faith based giving uh networks, right? The American Muslim Community Foundation amplifier, which is uh a net work of uh giving circles based on Jewish values. There are many networks of giving circles based on ethnicity. So the community investment network is around black and people of color given circles. Uh A PP uh Asian American Pacific Islanders in Philanthropy has uh given circles. Uh the Latino Community Foundation. Um they are political given circles. So um future now has a network of hundreds of political given circles. Um The women’s Given circles, there are many networks of women’s given struggles. So, Fios is a very strong one that, you know, encompasses thousands and thousands of women giving uh together women rights is another network of women’s giving circles that the donors are based in the US, but they give internationally. Um There is also 100 who care Alliance, which has hundreds of chapters. And the model is very easy to follow because it is 100 people given $100 every quarter. So they give, you know, at least $10,000 every quarter. And there are groups of only women, only men coed teenagers, we have seen a lot of teen of groups of teenagers giving together. So, you know, anyway, there’s many, many given circle networks that also if, if people can want to start a giving circle, I encourage everybody to look at the networks because they offer you, you know, support webinars community around the the different, you know, ethnicity or faith or, you know, values, right. Right. And the other thing I think the last thing will be that um this year we’re super excited because uh we added kind of a a second focus around collective giving. So we focused the first few years just on giving circles. Now we’re working also with collaboratives, so collaborative funds. Uh and these, you know, it’s groups of individual donors or institutional funders that get together to tackle the specific costs, right. And these collaboratives, they move from, you know, a million, a couple of million dollars to hundreds of million of million of millions. So we’re excited to, to be working with them too and, and, you know, kind of creating a community and a space for them to learn from one another.

[00:50:18.23] spk_0:
Some of those are, are combinations of individual and institutional funders. Yes. Oh, interesting.

[00:50:30.52] spk_2:
All right. Yes. Yes. Like for example, you know, Ted has the audacious audacious project and they um this year they granted $1 billion to 10 organizations and the donors are a combination of um individual donors or families and a couple of institutional donors. Yeah.

[00:51:09.34] spk_0:
Mm mm All right. Why don’t you just leave us with uh some, some uh inspiration around giving circles, some something positive. Uh Even if you’re just repeating something we’ve already said leave folks with uh something, something upbeat and, and empowering.

[00:51:29.71] spk_2:
Yes. OK. So don’t, don’t think of, you know, don’t think too much. It’s not rocket science like people, it’s not rocket science just do it. It’s, it’s a lot of fun and I feel that it’s also why, you know, uh people gravitate around giving circles because it’s a lot of fun. It’s, you know, is, is social, is community and we know that, you know, the issues and the problems of this world are overwhelming and huge giving should be joyful, the act of giving should be joyful and giving together is joyful. So, yeah, and you know, for whatever you need, reach out to us, you know, engage with us and, and thank you tony for, for having me,

[00:52:44.45] spk_0:
Sarah. She’s uh ceo of philanthropy together at philanthropy together dot org. Check out the uh launch pad training, whether you’re starting a uh whether you’re a starting on your own or your uh community foundation or, and then for the host training and then in the fall, there’ll be something for small and midsize nonprofits and the ongoing training all at uh all at philanthropy together dot org. And uh Sarah is at Sarah underscore lo Mein. Sarah. Thank you very much for sharing all this. I I love it. Thank you for, for your expertise. Thanks for your energy. Thanks for what you’re doing to empower communities and individuals to come together. Thank you very much.

[00:52:49.27] spk_2:
Thank you so much, tony and yes, you know, I’m going to put my arms like you put it because yes, thank you.

[00:53:06.56] spk_1:
Next week, leadership lessons with Steve Johns on his new book. If you missed any part of this week’s show, I’d beseech

[00:53:10.52] spk_0:
you find it at tony-martignetti dot com.

[00:53:28.73] spk_1:
We’re sponsored by Donor box with intuitive fundraising software from donor Boxx. Your donors give four times faster helping you help others. Donor Boxx dot org. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate martignetti. The show social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

[00:53:45.68] spk_0:
Thank you for that affirmation. Scottie be with us next week for nonprofit radio, big nonprofit ideas for the other 95% go out and be great.

Nonprofit Radio for July 24, 2023: 650th Show!

 

Claire Meyerhoff, Kate Martignetti, Scott Stein, Gene Takagi, Amy Sample Ward & Jena Lynch: 650th Show!

It’s Nonprofit Radio’s 650th show and 13th Anniversary. To celebrate, co-host Claire Meyerhoff shares her “13 Pro Tips & Top Tactics for Nonprofit Podcasts.” We have our associate producer, Kate Martignetti, live music from Scott Stein, and our contributors Gene Takagi (law), and Amy Sample Ward (technology), are also on board. Jena Lynch from our sponsor Donorbox joins us. It’s fun and music and celebration! And gratitude.

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Board relations. Fundraising. Volunteer management. Prospect research. Legal compliance. Accounting. Finance. Investments. Donor relations. Public relations. Marketing. Technology. Social media.

Every nonprofit struggles with these issues. Big nonprofits hire experts. The other 95% listen to Tony Martignetti Nonprofit Radio. Trusted experts and leading thinkers join me each week to tackle the tough issues. If you have big dreams but a small budget, you have a home at Tony Martignetti Nonprofit Radio.
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[00:00:38.61] spk_0:
And welcome to tony-martignetti non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. It’s mid July. We’ve got the live music and that can only mean one thing. It’s our 650th show and 13th anniversary celebration, jubilee anniversary celebration. Welcome. Welcome to the 650th show. Here’s our associate producer, Kate with a little known fact about your favorite abdominal podcast that needs to be more widely known.

[00:00:53.20] spk_1:
Tony-martignetti non profit radio is in the top 1.5% of the 3.14 million podcasts worldwide. We’ll talk more about that shortly.

[00:01:03.41] spk_0:
Yes, we will. And Kate, what’s happening today for the 650th?

[00:01:35.35] spk_1:
Your co host today is Claire Meyerhoff and Claire has brought her 13 pro tips and top tactics for nonprofit podcasts. We’ve got much more live music from Scott Stein. Our contributors, Gene Takagi and Amy Sample Ward are here and Jenna Lynch from our sponsor Donor box will drop in. It’s fun and music and celebration and gratitude. We’re sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org.

[00:01:49.20] spk_0:
Thank you. Thank you very much, Kate Claire Meyerhoff. It’s so good to see you. Welcome. Welcome,

[00:01:53.23] spk_2:
tony-martignetti. Thank you so much for having me on your 650th show. That’s an amazing accomplishment. It’s

[00:02:23.66] spk_0:
always a pleasure. Every July I look forward to this and every year joining and everybody else joining the very first show was July 16th in 2010 and you were on the second show, July 23rd. Absolutely. Yes. How are you doing? What’s, what’s going on in the

[00:02:50.13] spk_2:
world? I’m, I’m doing very well. I would say that the um my professional highlight of the year after of course, being on tony-martignetti non profit radio was that I attended um my most favorite plan giving conference in the universe, which is the Carolinas Planned Giving conference at Canoga, the North Carolina and South Carolina Council’s put on this great um meeting in the mountains of North Carolina. And this year I was invited to do a keynote with my podcast partner, Cathy Sheffield. And we instead of doing like a keynote thing, we came up with a panel. So we did, we were, we called it the 2023 Canoga keynote panel, the Secure Act 2.0 and how it impacts fundraising. So we had a nice little panel of experts and I asked them questions and we think it was pretty popular

[00:03:15.00] spk_0:
in North Carolina. I didn’t know

[00:03:16.92] spk_2:
no I’m not, I’m not in North Carolina. Traveled there.

[00:03:27.73] spk_0:
I know, I know. I know. I know you traveled to North Carolina. You delivered. I didn’t know I would have come. You were in the mountains. I’m at the beach. It’s a little, it’s a little far,

[00:03:30.63] spk_2:
about 350 miles apart. But next time I will

[00:03:34.64] spk_0:
350 miles between friends. Come on. Alright. Alright. The mountains, the mountains of North Carolina are beautiful.

[00:03:41.41] spk_2:
They certainly are. They certainly are.

[00:03:44.52] spk_0:
And, uh, you have, uh, you brought some, some wisdom with you for your 13 pro tips and top tactics. I did non profit podcast.

[00:04:09.35] spk_2:
Yes, I did because I get asked this question a lot about podcasting because my background is in radio and then I currently, you know, host and produce my own podcast and, you know, really been around the block with all this and there’s a lot of, um, I’ve, I have a lot of wisdom I think to impart to anyone, a nonprofit, considering launching a podcast. It’s a very big undertaking and, or if you have an existing podcast, some things that might help you. So I hope that everybody learns from my 13 pro tips and top tactics for nonprofit podcasts.

[00:04:29.20] spk_0:
I’m sure I’m sure they will. I’m sure we will. Uh, we’re gonna get to them. Let’s bring in Scotty, Scott Stein, Brooklyn, New York. How are you?

[00:04:38.30] spk_3:
I’m great. How are you, tony?

[00:04:40.36] spk_0:
My pleasure. I’m well, Thank you. Thanks for joining on the 6/50. Thank you very

[00:04:44.15] spk_3:
much. Thank you. Glad to be here. This is always a highlight for me. And every time I tell people about this podcast, I said, boy, you know, he’s got 550 episodes. Oh, my goodness. Well, no, this time it’s 600 nickel. I’ve almost, I’ve lost track of the hundreds at this point.

[00:05:22.04] spk_0:
You’re so thoughtful. Thank you. Yeah. No, it’s a, it’s a long run. It just, you know, I, I, somebody was, I was on someone else’s podcast and they were, they were saying, well, you know, such a long run. I say, I told them that I latch onto things that I learned and then I just keep doing them. So I don’t have to learn something new. I just, I just keep doing the same thing 650 times. It’s very freeing. I don’t have to learn something else.

[00:05:30.29] spk_3:
Right. But you learn as you go and you, and you find new wrinkles and, and even though your, you, you say that it feels the same, but like you, you obviously bring a different energy to every episode and you find ways to keep it interesting and keep your listeners engaged, keep them coming back. It’s really, really pretty remarkable.

[00:06:09.85] spk_0:
Well, that’s because we have great guests and, uh, and two of the great guests that are recurring guests, they’re not recurring guests. That’s the wrong. That’s the wrong appellation. They are contributors and of course, I’m talking about Gene Takagi and Amy Sample Ward. Welcome, Jean. How are you?

[00:06:12.22] spk_4:
I’m doing great, honored to be here on your anniversary, tony. Um It’s been a wonderful resource for the nonprofit sector and I agree. Absolutely great guest, myself, not included but everybody else, great guest and a very witty but deeply thoughtful host. So, thank you.

[00:06:52.17] spk_0:
Thank you. All right, that’s we, I try to keep it entertaining. You know, we’re where we want to work in the intersection of value for non, for small and midsize nonprofits and entertainment. And I think there is a space in there where we can, it can be light and still valuable. Absolutely. Amy Sample Ward. Welcome.

[00:06:57.53] spk_5:
Hi. I’m excited that I could call in across time zones were really touching things

[00:07:02.23] spk_0:
today. Welcome from Warsaw Poland. Tell us why you’re there.

[00:07:06.69] spk_5:
I’m doing some training for the organization here around, you know, the usual how to use technology in this world for non profit work.

[00:07:20.05] spk_0:
You’re a Bosch. Uh You’re part of the Bosch Fellowship, is that right?

[00:07:28.74] spk_5:
Yeah, the Robert Bosch Academy. That’s not in Warsaw though, that is in Berlin, but just happened to be already being so close. It was easy to make the train ride over to Warsaw and do some training here.

[00:07:39.52] spk_0:
Where else have you been in Europe? Anywhere else besides home based Berlin?

[00:08:03.70] spk_5:
Well, many years ago before I started joining your podcast, um I lived in England and so we, uh, we went back to London and got to show our daughter around the city, um, for a week, a couple weeks ago. Yeah. But otherwise the summer in Berlin has been more than adequate to keep us

[00:08:08.45] spk_0:
busy. Your family is with you, Max and R and R with you. That’s wonderful for the, for the summer. And this is three, you’re doing this for three months. right? The whole summer.

[00:08:15.36] spk_5:
Yeah, I will have been here for three months. They didn’t come at the start, but

[00:08:19.27] spk_0:
okay. Okay, you’re there for June, July and August. Yeah, essentially. Alright. Alright, Jean, what’s going on with you? What’s, what’s happening in, in the Neo Law Group?

[00:08:43.88] spk_4:
Lots of stuff going on, of course, in our country right now. So we had the big affirmative action case come down the website web design case. So there’s lots of stuff coming from the Supreme Court and nonprofits trying to navigate it. So we’ve been staying busy, but I’ve got a road trip plan um to Vancouver with like three national parks or state parks along the way. So we’re really looking forward to that in about three weeks time.

[00:09:07.39] spk_0:
Wonderful time away. Excellent. Excellent. Let’s bring in Kate martignetti. She’s the newest member of the nonprofit radio family, our associate producer Kate martignetti. Kate. Welcome. How are you?

[00:09:18.79] spk_1:
I’m doing well. Thank you for having me.

[00:09:21.34] spk_0:
Absolutely. Glad to have you. And I realized that before we got started, I neglected to introduce you to any sample ward when they joined. So I was gonna

[00:09:31.46] spk_5:
say I see a interesting last name pair on this call.

[00:09:37.84] spk_0:
Yeah. It’s quite a coincidence. It’s quite a coincidence, isn’t it? The way I found the, I found tony-martignetti non profit radio. So I just, you know, became the aptly named host and then there’s this Kate martignetti who happened to wander along. So, so I brought her in. So Kate meet Amy, Amy, meet Kate.

[00:09:58.00] spk_5:
Now,

[00:10:01.52] spk_2:
of course,

[00:10:40.85] spk_0:
it is my kid is my niece. She’s just, just recently graduated from and to the Academy of Musical and know the American Musical and Dramatic Academy in New York City. She just so she’s professionally trained and I was happy to bring her on. We, we, we did something together on a Lark because I was at their home. They live in South Southern New Jersey. And, uh I thought, well, I have a professionally trained person and I have to do a show while I’m at your house. So let’s bring her in. And, uh, I love the way I love the way she sounded. And, uh, so now she’s in

[00:11:04.97] spk_5:
permanently. I wouldn’t believe that you were not related because every once in a while I’ll meet someone and you know, will be at some event and we’re sat at the same table and we both have the last name sample and we are not related. So it can happen. You can have a not super common name and not be related, but glad to know that you really are. I’m excited that you’re doing a fun cross generational project together. Like non profit radio. That’s true.

[00:11:13.99] spk_0:
I never even, I never even thought of. That’s true. Even we brought in another generation. Absolutely. Right. You can

[00:11:21.29] spk_5:
learn from you. Tell me it’s a legacy and learn from,

[00:11:30.65] spk_0:
we brought in a Gen Z which we did not have. All right. All right. Okay. Just, you know, we’re all talking around you and about you. Uh What’s going on? What are you doing this summer since you graduated from AMD?

[00:11:40.69] spk_1:
Um Well, obviously working with you every Thursday, you know, to record and put out something for your show

[00:11:48.88] spk_0:
highlight of your week. Of course, naturally, my

[00:12:32.94] spk_1:
favorite part of the week um getting to call my uncle. Um I was hoping to start working at a local theater. Um But I mean, I think you’ve heard about like the Sag Aftra strike. Um So, although I could definitely still work at local theaters, it seems that most actors aren’t. I mean, even me, I don’t know if I want to go, even though it’s my passion to be on stage, I want to support my um my union even though I’m not a part of SAG and also support the writers who are putting out beautiful pieces for us to work on. So I’m kinda, you know, I’m okay doing voiceover work for now and then hopefully when things cool over when Sag and the writers get what they deserve and then I’ll hopefully get back on stage.

[00:13:02.92] spk_0:
I admire your commitment to the, to the labor movement. Absolutely. Even though you’re not a member, it’s important. It’s important. All right, I’m glad you’re with us. I love working with you. Every Yes, every Thursday night we, we produced the show for the following Monday. Um Claire, why don’t you, uh why don’t you kick us off with a couple of your uh pro top tips tactics. Everybody’s, everybody’s chomping to, to hear these. I can, I can see this. A couple of people are holding up signs, you know, where’s Clay

[00:13:19.14] spk_2:
tips? I know Al Roker was just, you know, on my shoulder,

[00:13:24.56] spk_0:
nobody’s got signs but nobody put in the chat, but we’re all interested still. So let’s kick off what’s, what’s some, a number one pro

[00:14:34.44] spk_2:
tip? We have 13, 13 tips coming up. And the first, the first pro tips and top tactics. 12 and three are all about giving important consideration to the why the what and the who of your nonprofits podcast. So the first one is why have a podcast. Should you have a podcast? Because the, your board chair is like, we need to have a podcast or your executive director is like, put me on a podcast. No, that’s not the reason to have a podcast the reason to have non profit podcast is to highlight all the wonderful people and work of your mission. So that’s really important. That’s why I have a podcast. And there’s some other reasons too. If you have a podcast, you’re gathering content in a new way. So let’s say you interview someone for your podcast and then a couple of months later you’re doing your newsletter. Well, gee you’ve got all this content on, on tape. I still like to use the word tape that you can go back to and it’s a great way to, to capture content. Tony. Do you have anything to add to my first tip about why I have a podcast? Yeah,

[00:17:04.75] spk_0:
you certainly you’re right. You know, you want to center your mission. What, what, what work do you do? Who do you do it for um you know, mission uh mission centered, right? You’re not, you don’t want to go off like I did once and have a podcast on fermentation because in, in my, in my early days, I thought, well, we’ll just have, we’ll do some occasional off topic shows. And so I brought somebody on. He’s still, he’s still well known, I think in the fermentation community, his, his name is Sandor Katz, but he used to go by Sandor Kraut because sauerkraut is a popular fermented food. So I interviewed Sandor Kraut and uh it was okay about, about halfway through. I was realizing this is really this really does not belong on non profit radio. And uh Claire agreed more effusively than I just stated it. But so she was pretty adamant that and I had another one lined up to um I was going to do uh I had another one, Santa Claus, I was going to interview a professional Santa Claus. So I don’t know, you know, I was just thinking, alright, I thought, well, nonprofit professionals are varied in their interests. But what I didn’t realize in the moment when I made the decision to bring Sander on was that they can pursue those other interests through other podcasts that I was, I was lacking that in my thinking. So I brought Sander on. It’s uh it was an early show, I don’t know, many, many years ago in the first year or two, I think something like that. Um Anyway, that’s all to say, center your mission. Our mission here is small and midsize nonprofits. There will be no more fermentation shows. I’m not going to bring the professional Santa Claus on. He was disappointed too. I, I and I felt bad, I’m letting Santa Claus down, you know, you feel bad about that. I mean, the man makes his living uplifting Children and here I am telling him, you know, I I wanted you on the show, but now you can’t come. So I felt bad about dissing Santa, but it had to be done for the, for the good of the mission. That’s the whole point. Uh Claire Center, your mission in your, in your

[00:18:47.72] spk_2:
podcast. Well, and that’s tip number two. Is that what is your podcast about? Really? What is the, what is the, what of your podcast? And it’s not about your executive director’s ego. It’s not about fermentation unless you’re the National Fermentation Association. Um Your, your podcast again is about your mission. And so that’s, that’s what it is about. And then number three, in the first or first little group, who is your ideal listener. And this one I think is really, really important because pretty much every nonprofit organization I’ve worked with or help them with the podcast, I say, well, who is your ideal listener? And they go, oh the general public, we want everybody to listen and that’s, that is really, you’re really off base with that because unless you’re maybe like, you know, an animal rescue um podcast and you give like tips for heatwave with dogs and stuff. Like people will find that podcast and listen to it. If you’re the Humane Society or something, that’s a helpful podcast to a lot of people. But in general, um the who is going to listen to your podcasts are going to be your most engaged people. So they might be board members, they might be longtime volunteers and they’re your longtime donors and supporters that really care about your mission. And I think the litmus test a little bit is for choosing your audience. If after listening to this podcast, would that person, would that donor feel more inclined to include your non profit in their will or other estate plans? Does the content of your podcast make them feel like they’re, you know, they’re getting good inside information that, that your nonprofits, good stewards of donation that the people who work there are really, you know, doing, doing good work. And so I think that’s the who your ideal listener is. It’s that really close, close group of people. It’s not some big, vast general audience that’s going to find you on, on Spotify. If you’re, you know, a local podcast, say in Detroit about homelessness. So interesting

[00:19:18.77] spk_0:
how you bring in, you bring in a Planned Giving litmus test. Would you said after listening, would people include you in their will? Oh, that’s a pretty high, that’s a pretty high bar.

[00:20:30.59] spk_2:
Well, it’s, it’s, you know, you’re, you’re speaking directly to a long time, you know, loyal donor who’s been giving to you maybe for 20 years, maybe $10 a year. And that’s your, your typical, you know, really good plan giving prospect. And so I do like to use that as a litmus test. And then another thing is you can, you know, put a little, like I call them commercials, but you can put a little recorded PS A or something or you can read it like Kate does read it, read it live and you could have a PS A about plan giving at your organization, right? So you can talk about that about your legacy society and how people can, you know, get more information, you know, put in your URL for your Plan giving dot org hashtag or slash legacy or whatever. So I think that that is a good um litmus test about what your content should be. Now, it shouldn’t be like deep in the woods like, oh, let’s talk about rates for charitable gift annuities. It wouldn’t be that right. But it would be other things that when someone is listening to your podcast, they’re like, wow, you know, this is really there. I really agree with this. This is really great. I’m happy, I’m proud to be a supporter of this, of this organization. Okay.

[00:20:31.67] spk_0:
Okay. And you’re, of course, the PSAs could be any related to anything planned giving or become a monthly sustainer. But of course, you don’t want to get, you don’t want to get carried away either with promoting giving or volunteering

[00:20:56.17] spk_2:
111 little spot, you know, one little spot. It’s kind of like, I used to be a traffic reporter, right? And at the end of the traffic, you know, my traffic report I’d say, and you know, traffic is brought to you by Ledo Pizza. Ledo Pizza is square because Ledo Pizza never cuts corners. That’s a 12th little spot, right? So

[00:21:08.13] spk_0:
D

[00:21:34.79] spk_2:
C, this is, this is a mixed 107.3 the ABC, um, CHR station in, in DC where I did the traffic for a while. Yeah. So those little there, you know, those little 12th spots and really they’re really valuable. That’s a great, you know, you could just put that at the end of your, at your nonprofit podcast interested in leaving a legacy to help animals visit blah, blah, blah slash

[00:21:36.75] spk_0:
legacy. I’m more interested in Ledo pizza, never cutting corners. So the

[00:21:40.89] spk_2:
Pizza Square because pizza never cuts corners.

[00:21:43.69] spk_0:
Pizza Square. So they did Sicilian Pizza. Of course, of course, you wouldn’t cut the corners. The corner is the best part you want.

[00:21:52.28] spk_2:
And someone wrote that and it was, you know, read on all the radio stations. And

[00:22:14.24] spk_0:
I think that’s a brilliant line. Never cut corners, never cut corners, right? I saw what I saw something on a, uh, this was, uh, an electric company, there was a truck, it was something like Gans are electric. Let us check your shorts. And I thought that was great tag line. That’s

[00:22:34.18] spk_2:
a really, that’s a really great tag line. Years ago, I helped judge a nonprofit tagline contest, a national one. And, and you know, the classic best example of, of a, a tagline would be, um, oh, my train of thought just went. But anyhow, I think of it

[00:22:37.16] spk_0:
later.

[00:22:39.48] spk_2:
I know maybe there’s a little pizza foundation and I could help them start a planned giving program.

[00:22:50.25] spk_0:
Alright. I would like to work with you on that. I would like to work with you on that. Alright. You wanna you wanna give us one more tip in this, in this little block of tips?

[00:24:06.19] spk_2:
Sure. Those were my first three tips. The why what and who are your podcast? And then my next group is production, making it happen. How do you make it happen? And we’ll talk about more later But the first one would be this tip number four, who is going to do the heavy lifting a podcast is a lot of work and who in your organization is going to take on this long term commitment. It’s just not just one little thing that you do one weekend and you forget it and it needs to be someone who is super excited about doing this podcast, someone who learns quickly, someone who’s tech Savvy, perhaps like Kate martignetti, someone who’s test tech savvy, they could, they could run your podcast and that’s really important like who’s gonna do the work because in a lot of cases, a nonprofit podcast has one person doing all the work there, the host there, the producer, they book the guests, they record it and they edit it, they make it an MP three, they put it up on Buzz Sprout or their other host and they do it also. If you have this one person that’s super excited about doing the podcast with some skills that’s really, um that it’s really, really, really important

[00:24:08.71] spk_0:
and I agree with you that they should be excited about it. Not, well, all right. You know, okay, if you’re gonna add it to my, to do list,

[00:24:18.60] spk_2:
which is usually how it

[00:24:50.75] spk_0:
Right. Right. You gotta be because, because it is a lot of work and you want somebody who’s motivated, you know, he’s got some, got some passion about it, you know, really is interested in taking on that, that heavy lifting that you described because, because it takes time, it does take time. All right, Claire, cool. Thank you. We were going to revisit the through the, through the show. And, uh I just, uh at this point, I want to bring in uh our resident musician from Brooklyn New York, Scott Stein, Scott’s gonna, Scott’s gonna do a song for us a new day. Tell us about the song

[00:24:57.57] spk_3:
Scott. I think the song is, it’s mostly about fermentation.

[00:25:04.09] spk_0:
So its mission centric, who sent us the mission of the show?

[00:25:08.24] spk_3:
I wasn’t sure if too much time had elapsed, maybe your listeners may have forgotten about that section. Um

[00:25:13.33] spk_0:
No, that was, that was, that was a bona fide callback. Cool.

[00:25:48.55] spk_3:
Cool. It’s not about that. I think the song is rather new. So I think it is about kind of just finding your way through the, you know, the challenges in life and trying to, to stay centered, which is, I think something that’s easier said, than done for most of us myself included. By the way, there might be, some, might get some sound effects. It’s just sort of thunder storming here in Brooklyn. So, uh, so if you hear that, hopefully it’ll be just like right in rhythm. Okay.

[00:25:57.12] spk_0:
That’s how we know we’re live thunder in the background. We don’t, we don’t, we don’t take that out. All right, Scott Stein, a new day

[00:29:10.31] spk_6:
at the moment with soldiers and guards. Even there never had a plan and, and a half empty bed thinking maybe that’s where I should have stayed time. Yeah. Yeah. What speed? Mhm Yeah. Now I’m stuck. Mm As far as the eye can see from the valley to the top of

[00:29:15.32] spk_3:
the ridge.

[00:30:10.30] spk_6:
Hurry up, steady but slow. The arms of the got some miles to go. Yeah. Yes, it is. Now

[00:30:25.64] spk_0:
Scott Stein, who beautiful Scott. That’s lovely. That’s a beautiful new song. A new day.

[00:30:32.10] spk_3:
Thank you. Glad you enjoyed it. Absolutely. Doing some shows coming up. So it’s an impetus to get some new songs written and finished and out into the world. So, so there you go.

[00:30:57.33] spk_0:
Thank you for doing it. And we’ve got, we’ve got more. Scott’s gonna do a couple of other songs for us shortly. I want to bring in Jenna Lynch from our sponsor donor box, Jenna. First of all, am I saying your name correctly is Jenna or Gina?

[00:31:03.77] spk_7:
It’s Jenna. Good job

[00:31:05.52] spk_0:
welcome Jenna’s non profit. Advocate at our sponsor, Donor box, Jenna. Thank you for joining and thank you for donor boxes. Sponsorship of nonprofit radio.

[00:31:18.46] spk_7:
Well, thank you for having me. And congratulations. 650 shows. 13 years. That is uh incredible. That is just amazing. I’ve been a fan for a long time, so I’m really grateful to be a part of this and I didn’t know I was entering into a concert here. That was really cool.

[00:31:48.01] spk_0:
I see. You’ve got your branded T shirt on. Very, are your branded T shirt? You’re branded button down shirt? Yes, I’ve got the donut box shirt. Okay, wearing the swag. So, so Jenna tell us a little about donor box. I mean, this is, is used by 50,000 organizations worldwide. Uh 40,000 in the United States. What, what’s going on? What’s the formula at Donor Box that you’ve got 50,000 organizations worldwide using this?

[00:32:54.92] spk_7:
Yeah. Well, thank you for that question. So, at Donor Box, we are all about empowering nonprofits to make a difference. So we are a fundraising platform built with fundraisers for fundraisers. So our team, we’ve had our boots on the ground and we really inform what the product looks like because we understand the seasons of nonprofit and nonprofit pain points. So, so I think that’s one thing that really helps our nonprofit users really thrive. Um And something that I think also makes us stand out is that at the heart of our fundraising platform is something called the Ultra Swift donation form. So this is really a game changer um designed to reduce that donor drop off when they’re making a donation and it provides a really quick donation experience. That is we’ve timed this over four times faster than traditional donation forms because we all know that we want to go through the hassle of making that transaction, right? We

[00:33:06.95] spk_0:
say that on the show every week. Uh next donations four times faster. So good, cool. I was gonna ask you why our donations going four times faster. Alright, so, right. So it cuts down on drop off,

[00:33:35.53] spk_7:
it cuts down on drop off, which really makes a big difference because in today’s digital age, we are all about convenience. We’ve all we’re all donating on our phones were all using these digital wallets, right? So we don’t want to go through the hassle of plugging through the these long ugly tedious forms. So with our ultra swift pay folks can make a donation and uh you know, really quick time and that means that your nonprofit is getting that donation uh super fast as well. So um I think that’s a pretty big deal for folks

[00:33:53.22] spk_0:
and you have something new to the live kiosk, right? Donor Box Live Oscar. What is that about?

[00:34:57.03] spk_7:
Sure. Well, so that’s the perfect segway I think beyond our donation pages and forms, we offer a comprehensive suite of fundraising solutions. So it’s not just the forms and the pages. So from selling event tickets to engaging supporters through peer to peer campaigns, crowdfunding pages, text to give. Um we really offer a versatile uh set of fundraising solutions to cater to all needs. And one of those things is the donor box like chaos. This is something that we recently released and we’re seeing really great results from a nonprofit community. So it’s for those in person fundraising moments. So it’s um it really simplifies the process of collecting on site donations and on the spot donations using a tablet or card reader. So this kind of replaces that clunky box that you have at the front of your museum or at your brick and mortar, mortar, non profit people can and swipe tap or dip their card and give in a way that’s convenient for them and you can still engage those folks later. So instead of people just dropping five bucks into a box and you have no idea who did it. People will give through the live kiosk, they get a thank you and a receipt automatically and you can put those people into your fundraising cycle so that you can continue to nurture those relationships.

[00:35:21.20] spk_0:
So that’s for like Galas golf outings, auctions, things like this, anything, anything live and in person.

[00:35:29.26] spk_7:
Yes, exactly. It really is a great apply to

[00:35:34.51] spk_0:
all before you go leave us with one more thing you’d like, you’d like our listeners to know about uh donor box and let me thank you again for the donor box sponsorship. What what, what would you like would you like to leave us with?

[00:36:31.12] spk_7:
Sure. I think one final note, I think what truly sets donor box part is our team’s commitment to supporting the growth of our nonprofit users. So yes, we have all this awesome tech, but we truly believe in the human touch, right? Which is why we are a team of people that have had experience in the nonprofit sector are ourselves. So we provide a range of resources to help our nonprofit users. So our customer success team is totally amazing and dedicated to helping nonprofits succeed. And they provide this personalized support 24 hours a day, Monday through Friday and even offer weekend help as well. And beyond this, we offer fundraising coaching through a premium package, monthly, free webinars. And we have something called the Donor Box Academy to provide these really valuable guidance and knowledge and courses and resources all in one kind of tidy package. So we’re really here to walk alongside you throughout your fundraising journey. So again, balancing the tech with the human touch and making sure that you’re accomplishing your goals.

[00:37:01.22] spk_0:
Thank you, Jenna. Thank you. Thank you again for the donor box sponsorship, Jenna Lynch non profit. Thank you so much for having me at donor box. My pleasure. Thank you

[00:37:11.41] spk_5:
and Jenna. Thanks for being at the MTC this year

[00:37:14.51] spk_7:
of

[00:37:15.14] spk_5:
course

[00:38:43.55] spk_0:
so long, Jenna. All right. Uh Claire, you know, it’s something interesting. We’re clear we’re gonna talk about some, some, some more of the 13 pro tips and top tactics. But it’s just something interesting, you know, I, I asked Jenna was like, pronouncing her name right to me, Jen. A, you know, it’s just, it’s, it’s Jenna. That’s, that’s the only, that’s the only, to me that’s the only conceivable pronunciation. But when you bring in a second set of eyes or more like Kate as, as our associate producer, she asked me before we went live, is it Jenna or Gina? I thought, oh should, it could be Gina? It could be Gina. So you see the value of, of uh well, my, my brilliant niece, first of all, but a very close second to that the value of somebody else, you know, just another perspective. I mean, of course, it could be Gina but to me, there was no other way. Um So there is another way and having a different perspective on anything. Uh I’m getting a little prophetic now, a little little misty, you know, anything besides how to pronounce somebody’s name uh is valuable, a new perspective, fresh perspective. So give us some fresh perspective on, on nonprofit nonprofit podcasts. Let’s talk about a couple more. Shall be clear,

[00:39:55.18] spk_2:
let’s do a few more tips for, for good non profit podcasts. And so my tip number five is only let a few select hands touch this podcast. So this is not a project for a committee. You will never have a podcast. See the light of day when you have a committee to the podcast committee, the podcast committee is not a good thing. Really, one person can do the whole thing and then you might have two people involved. Let’s say you have someone that’s a host besides yourself or, or vice versa. So how have just a very, very few people involved in your podcast? Because one person really can do it all and one person can decide the format, they can book the guests, they can serve as host, they can record, they can edit, upload that final MP three and make sure that it, it gets fed to podcast providers like Spotify and, and I heart and all those, you know, there’s a whole sequence to this and then also like, where is this going to live on your website? So there’s a lot of back end stuff to, to doing your. So my, my tip number five is only let a few people touch the podcast. Number six is one person can do it all because I like to just really emphasize, emphasize that. And so we’re just, you know, moving, moving along. So

[00:40:37.33] spk_0:
I can, I can, I just can I meld those 25 and six. The only thing that I do have help with is on that back end. So, you know, your tip is just a few people and I do have help on the technical side, our web guy, Mark Silverman, uh, social media, Susan Chavez. So, you know, I produce an audio file every week and I put it someplace for, for Mark and then he puts it where the, the podcast platform crawlers will find it, Apple, Spotify, Google, etcetera. So, so, uh, so putting those two to get to tips together, I do have some help on the, on the back end. But I absolutely agree with you that one person can do. We could do all of it, but certainly one person could do the front side, all the guests and the ideas and the hosting and one person, you know, back back side.

[00:41:36.00] spk_5:
Do you remember real non profit life? If one person does it and that person leaves you no longer have a podcast because no one else in the organization knows where you upload the file to or how you recorded it or who the guest list was. So back declares very original point. A podcast is a long term commitment and that means, well, it does not, I absolutely agree. Technology of any time by committee usually never ever turned on. Um, but there needs to be some ability for folks to go on vacation and take some time off for folks to share knowledge may have backups. Um, because otherwise, you know, it’s similar reasons why you don’t have only one person in the organization that knows about the program and runs the program entirely by themselves. Otherwise your program or your service would end as soon as they left the organization.

[00:42:20.43] spk_2:
That’s an excellent point. And so it would be very, it would behoove you to create, you know, documents concerning the podcast, like if you have a format sheet or anything and, you know, share that with other people at the organization so that they are at least familiar with it. And, you know, another point would be too, if you just do a once a month, that’s really enough people, like, you know, tony has this massive commitment, right where he does it once a week. But it’s, it’s a, that’s a load of work. So for your nonprofit, once a month is fine, it really is. And you can just, you know, do it once a month that gives you plenty of time to get it, to get it all together. The

[00:44:00.85] spk_0:
only thing I would add to that is, uh before we bring in Scott because we got some music coming up from Scott very shortly. Uh The consistency is important. If you’re gonna do once a month, stick with once a month, don’t say, well, we’re gonna take the summer off. You know what? Because then the summer bleeds into the fall and your podcast collapses. People, people unsubscribe you. Consistency is key. If it’s gonna be whatever, it’s gonna be twice a month, once a month. If you’re gonna go for weekly. You know, that is a big lift. That’s an enormous lift for somebody who’s got a full time job to, um, just be consistent. Stick with it to Amy’s point. If you go on vacation, either pre record a show. So to cover yourself while you’re away or have somebody fill in for, you can certainly have a guest host. Uh, David Letterman had guest hosts and, uh, other people whose nighttime shows I don’t watch anymore. I still have guest hosts. I was gonna go to Johnny Carson with uh Joan Rivers, but that’s probably wasted on 98% of the audience. So. Exactly. Amy says, shaking your head. No. What’s that? Kate is like my, my, my, my 61 year old uncle. Right. Exactly. But you can have it, you can have a guest host, believe it, my, my examples, my, my dated examples aside, you can have a guest host. Keep with the consistency, right to, right to Claire’s Point and to, and to Amy’s point, we’re gonna, we’re gonna bring, well,

[00:44:21.48] spk_2:
I want to emphasize that when I talk about like having one person do it, that’s really mostly for the beginning to get this thing launched, right? Because it’s really hard to get things to get this podcast launched. But why once you have that podcast going, then after a couple of episodes, you could bring in a guest host and now that person is learning more and more. But I think the one person or a few hands is definitely right when you’re starting your podcast so you can, you know, get it done

[00:45:02.93] spk_0:
and absolutely. Absolutely. No committee, no committee. Okay. Let’s bring in Scott. I, uh, I requested Scott play a song that I love, love on his album. He introduced it for us last year on the 6/100 show Uphill. The album is Uphill and my favorite song on that album is a good life and I love that Scott. I’m, I guess I’m, I guess I’m supposed to let the musician talk about the show but I mean their song. But, but, but you know, you’re suffering a lackluster host, you all, all, all five of, you know, this. So, uh but, but, but I’m a fan so I’m sharing effusively, I love that. The album is Uphill, but the final song on the album is,

[00:45:55.17] spk_3:
thank you. I’m, I’m so glad you, first of all, thank you for requesting the song and taking such a careful listen. Yeah, the album is uh it’s definitely a moodier piece. Um I was my family that went through, give you the short version, but we were going through a lot. There was, we lost some dear family members and it was just a lot of turmoil and this record was kind of my way of, of um working through it. Uh But I needed to end on an uplifting note or some kind of some kind of joy even if its hard won and, and that’s where this song really came from. And so I’m happy to do it for you. Thank

[00:46:13.48] spk_0:
you, Scott. A good

[00:48:23.79] spk_6:
life. She’s been shot. Copy. So we’re reliable. Mhm. Mhm. Does he get the car? Very

[00:50:52.50] spk_0:
beautiful. A good life. Scott Stein. Don’t just stick to what, you know, let it fly and watch it go. Love that. I always love that when I’m listening on my own, that one just always catches me. Don’t just stick to what, you know, let it fly and watch it go. Thank you, Scott. Thank you, Claire. Let’s, uh, talk about some more pro tips and, uh, and, and finish out your 13.

[00:54:25.74] spk_2:
Yeah. Well, I’d like to for, for budding broadcasters, people who want to do their own nonprofit podcast and you’re thinking, well, what, what would be some of the topics, what would we talk about on this nonprofit podcast? So I suggest looking to your existing communications, what type of content gets the best feedback on your social media and your newsletter, your E news, right? Like you do a little feature on a, on a donor or something and, and you get a bunch of emails from people going, oh, I love that little article about the lady that did XYZ. So your, your existing content really should inspire you to what is going to be on the podcast? What do your, your longtime uh, donors like to hear about. And then uh my next tip is something that Tony gave me. I love this, your topics and your guests also should pull back the curtain that each episode should illustrate it for those who love it and want to know more. Let those people know that there’s, you know, something behind behind here, there’s like magic happening that’s making this nonprofit so great. So try to pull back the curtain a little bit. And then, um, my next tip is something tony I know. Agrees with two. You should adopt a guest first policy. So a lot of people say like, oh, I’d love, we should really do a story about the people cleaning up the rivers in our community. Well, do you know anybody know? And then you have to like hunt around for this magical person who’s going to come on and talk about this content on the flip side. If you do guest first, let’s say you’re talking to someone at your organization, they tell you something really, really interesting. You’re like, wow, that was so interesting. That person is really lively. They want to do the podcast. That’s the person who should be on your podcast. And then that’s guest first. So it’s you think about the guest first and the, the topic is secondary. And I think a great way to illustrate this is with Prince Harry and Meghan who got this massive, um, uh, they got a ton of money to do a podcast for Spotify. But now we’re reading a, you know, Spotify is not doing that anymore. And so they killed it. So now I read little things in the news about, you know, people who know stuff about what was going on, you know, behind the scenes. And so they would get on a call with Prince Harry who I think is a lovely guy and, and they’d say, well, what kind of, you know, podcast you want to do? And he go, well, you know, I would love to talk to Vladimir Putin about his childhood trauma or I would love to talk to Donald Trump about his childhood trauma. And then the producers working with Harry would say, well, do you know Putin? Do you know Trump? Well, no. So how, how is that gonna happen? Meanwhile, your Prince Harry, right? Like a lot of people would want to come on your podcast that, you know, like super cool people, right? Like he’s involved in a lot of different nonprofit causes. There must, you know, there’s all kinds of great people he could have on his podcast, but he’s pitching these ideas that are just not gonna happen and that happens to with non profit podcast. They said, oh, we really need to do it about this. And it’s like, well, who are we gonna have on? Oh, I don’t know. And then you look around for this magic person and then maybe you find the person and they go, no, I don’t want to be on a podcast. You want people who want to be on your podcast that are excited about being on your podcast. So if you go and look at like your previous newsletters and things and you say, oh my God, we interviewed this woman about this show. She was, she loved doing the article, she loved the article. We’ll put her on your podcast. She’s already warmed up. So, you know, I love to repurpose content and ideas um with nonprofits, I

[00:54:37.70] spk_0:
love that little shameless self promotion that the, that tony-martignetti non profit radio outlived the Harry and Meghan. Yes. Okay.

[00:54:48.60] spk_2:
Getting more money.

[00:55:06.97] spk_0:
There’s another one, you know, the Bruce Springsteen Barack Obama podcast, that one collapsed. Michelle Obama had a podcast that one collapsed. So, uh you know, non profit radio has persevered through the uh through the turmoil of podcasting. At least I believe those were both Spotify podcasts. But, uh I feel bad for Bruce and Barack that they couldn’t keep their podcast

[00:56:03.74] spk_2:
going. I feel they couldn’t do as well as tony-martignetti. And when I talk to nonprofits about podcast, I always talk about tony-martignetti. There’s never an initial conversation that I have with someone that doesn’t mention you because I’ll say, look, so here’s this person. 13 years ago. I, he wanted to do this podcast. He put all these things in order. He’s still doing it. He does one a week every week of the year, except for two, that’s 50 a year. I mean, that’s, that takes a ton of work. So I always, I always talk about that. So rounding out my, my top tips, um, I think this is a good tip, the politics, right, of the, of the nonprofit podcast. So, so if you’re, you’re, you’re the person working on it. Like, don’t oversell it. Right. Don’t say over going to have, you know, one, a, one a week and we’re going to have all these people on, don’t oversell what you’re doing. Just keep it, keep it low and say, you know, we’re working on a pilot episode. That’s a great way to manage the nonprofit politics is to say, you know, that we’re doing a pilot episode, we’re going to see how it sounds. Well, let different people listen to it. And, um, I think that’s, that’s a great thing to do. Managing expectations, managing expectations.

[00:56:28.94] spk_0:
That’s probably a very good idea. We’re working on a pilot. Let’s see how, let’s,

[00:57:00.51] spk_2:
yeah, working on a pilot, manage those expectations because that’s, you know, it’s like a campaign or something. So I’ll do my very last tip right now. Let’s call it number 13, we’ll wrap it up and here’s the pro my, my number 13 pro tip. Look at existing podcast for inspiration and validation. So, look around at other nonprofits, see what they’re doing, how they do it and, and do that, find, find those. And I found a few really, really good non profit podcast I want to mention and well, put these out there somewhere. So, Feeding Tampa Bay, which is a, you know, a food insecurity non profit, they have a great um podcast. Vermont Arts Council has a great podcast and something called Farm Commons has a great podcast. So there’s a lot of really good non profit podcast out there and you can see how they do it. You can see what their back end looks like. What does it look like on their website? Right? So that’s, you know, uh what is it, the sincerest form of flattery,

[00:57:30.03] spk_0:
copying, copying, imitation, imitation. Thank you. Alright. Cool Claire. Thank you. Thanks for, thank you for finding three excellent examples to

[00:57:44.22] spk_2:
thank you. Yes. Well, I think, I think that’s helpful for, for our other are 90 other 95% of the nonprofit spectrum. The people without the big budgets,

[00:57:49.17] spk_0:
cheap red wine is our theme music. It’s been our theme music for many years. I don’t know, I don’t know how many 8, 10 years, a long time, a long

[00:58:01.09] spk_3:
time.

[00:58:08.88] spk_0:
So I always ask Scott to perform cheap red wine. Um And so Scott, you wanna, you wanna intro the song at all?

[00:58:51.41] spk_3:
Sure. I wrote this one when I was much, much younger and maybe a little more cynical. I appreciate you letting me do this song last because it sits the highest in my range. Is the hardest one to sing. So, allowing me to just get a little warmed up. But, yeah, this is from a record I did back in 22,009 called Jukebox was actually the first record I did after moving to New York and moved in 07. And so I was just, you know, wide eyed and bushy tailed. Although I didn’t think I was, I certainly was back then, uh, as Fresh off the boat from Ohio as it were. So, anyway, so, but I was, I was thrilled when I got the call that Tony that you wanted to use the song and we’re gonna license it. And, uh, and I’m just so tickled that, that, that you’re still using it and, uh, it’s going strong. So here’s the, here’s the full song,

[00:59:12.17] spk_0:
Deep Red Wine. It’s my pleasure, Scott Cheap Red wine,

[01:02:25.27] spk_6:
baby. Just keep on talking sooner or later. I’ll figure out seeking romantic advice from a building because I’m on it. Look. Mm. You’re losing a diamond. Mhm. And nobody else in used to find me charming, but I can’t figure out don’t matter now

[01:03:31.55] spk_0:
at the top of his range, top of his range, Scott Stein. Thank you. Thank you very much, Scott. Thanks so much for being with us for the 6/50. Thank you.

[01:03:41.65] spk_5:
May be one of Claire’s Pit. Should be to have a live musician with your product.

[01:03:58.26] spk_2:
Well, if you have a very robust podcast, yes, you could have live, you can have live, you have live music. I get my music off of something called story blocks. That’s a website that has all this great non live music

[01:04:02.25] spk_0:
that you can sample. Ward Amy Jean. Thanks for being with me.

[01:04:07.69] spk_5:
Thanks for having us along the ride.

[01:04:10.06] spk_0:
Absolutely. My pleasure. Continued. Good luck to you, Amy. And you’re in your fellowship. Thanks

[01:04:18.98] spk_5:
to schedule some time later and debrief at all.

[01:04:23.44] spk_0:
Okay, you can debrief on non profit radio if you like that. That’s what

[01:04:26.75] spk_5:
I mean. We’ll hash it all up together. Okay. Okay.

[01:04:29.89] spk_0:
Alright, Jean. Thank you so

[01:04:32.82] spk_4:
much. Thanks Tony and just to add into the tips. Um Don’t infringe on creators rights. Don’t take Scott songs and, and put them on there without his permission and license and writers Guild go because you got to protect those, your, your creators, right? So, thank you for leaving that up

[01:04:51.49] spk_2:
to

[01:04:53.98] spk_0:
and yeah, I licensed cheap red wine from Scott all those years ago.

[01:04:58.89] spk_3:
Yes, appreciated proud member of local leader to FM. So,

[01:05:03.86] spk_6:
all

[01:05:06.91] spk_0:
right, Claire Meyerhoff. Thank you very much. Thanks for joining us. Thanks for bringing your tips. Always a pleasure to have you join us on the, the show. Anniversaries. Thanks,

[01:05:16.00] spk_2:
Claire, tony. It’s great. It’s a, it’s a highlight of my year. I’ll see you at the 7/100 show.

[01:05:23.33] spk_0:
You will. Thank you. Thanks everybody, Kate. Thank you. Thank you, Kate. Take us out.

[01:05:31.52] spk_1:
Happy to tony. If you missed any part of this week’s show,

[01:05:37.27] spk_0:
I beseech you find it at tony-martignetti dot com. We’re

[01:05:55.59] spk_1:
sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Our creative producer is Claire Meyerhoff. I’m your associate producer, Kate martignetti. The show, social media is by Susan Chavez. Mark Silverman is our web guide and this glorious live music is by Scott Stein.

[01:06:23.29] spk_0:
Thank you for that affirmation, Scotty. You’re with me next week for non profit radio, non, profit ideas for the other 95% go out and be great.

Nonprofit Radio for July 17, 2023: Communications & Development Teams Working Better Together

 

Misty McLaughlin & Alice HendricksCommunications & Development Teams Working Better Together

Misty McLaughlin and Alice Hendricks close our 2023 Nonprofit Technology Conference coverage, as they reveal how these two teams can avoid the common conflicts and tensions, to come together collaboratively. They’re the principals and founders of Cause Craft Consulting.

 

 

 

 

 

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[00:00:34.85] spk_0:
And welcome to tony-martignetti non profit radio, big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with us. I’d suffer the embarrassment of mono aphasia if you uttered the word fail because you missed this week’s show. Here’s Kate, our new associate producer just promoted from announcer with highlights of this week’s show, Kate. Congratulations on your promotion.

[00:01:13.64] spk_1:
Thank you, Tony. I’m happy to be here and now communications and development teams working better together. Misty mclaughlin and Alice Hendricks close our 2023 nonprofit technology conference coverage as they reveal how these two teams can avoid the common conflicts and tensions to come together collaboratively. They’re the principals and founders of cause craft consulting on Tony’s take two.

[00:01:15.88] spk_0:
I finally have someone to blame.

[00:01:20.84] spk_1:
We’re sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org.

[00:01:34.89] spk_2:
Welcome to tony-martignetti non profit radio coverage of 23 NTC 2023 nonprofit technology conference in Denver, Colorado, where we

[00:01:49.07] spk_0:
are sponsored by Heller consulting, technology

[00:01:50.04] spk_2:
strategy and implementation for nonprofits with me now at the, at the conference are Misty mclaughlin and Alice Hendricks. They are both principles and co founders of cause craft consulting, Misty. Welcome back.

[00:02:08.19] spk_3:
Welcome to non profit

[00:02:09.04] spk_4:
radio.

[00:02:10.13] spk_2:
Pleasure to have you both co founders, the

[00:02:11.96] spk_3:
principles. Thank

[00:02:18.51] spk_2:
you. Your session is communications and development team working better together. Alright, Alice, since you’re the first time non profit radio, why don’t you give us an overview of what’s, what’s out there between these two teams and why this is important,

[00:02:47.95] spk_4:
you know, tony, it’s a really important topic because over the 20 years that I’ve been in the sector working on both development and communications teams projects from a technology perspective, we’ve noticed that there’s often inherent conflict between those two teams primarily because their mission are very different. Development departments need to raise the money, communications departments need to get the word out and so nobody is doing anything wrong. They’re all living their jobs in the right way, doing the right thing. However, because of the inherent conflict, friction occurs between people and teams often don’t get along. They fight over resources, they don’t have good processes and that can lead to a feeling of discord between staff and organizations.

[00:03:17.40] spk_2:
Interesting. Okay, I, I was very interested to read this uh because I’ve not, I’ve not seen this but I’ve been a consultant for so many years. Um you know, I could see why I wouldn’t, I wouldn’t know about it. I do plan giving consulting. So that’s a narrow niche within one of the two silos we’re talking about, well, hopefully not silos within one of the two teams that we’re talking about, you know, in development. Um So, yeah, I’m not aware of that, Misty, how does this conflict sometimes play

[00:04:06.19] spk_3:
out? Well, Tony, that’s a great question. So, um we have been seeing it for years but then we saw an article a few years ago in the Chronicle of Philanthropy kind of talking about what the implications of this phenomenon are because it is kind of, I think it’s reasonably well acknowledged that this happens sometimes to the point that those two teams don’t work together at all. And so you have kind of two separate pieces and they just decided we’re not going to work together. And then there are times that it’s actually a

[00:04:12.09] spk_2:
disaster. We can’t raise money if we can’t get the message

[00:04:25.54] spk_3:
out. Exactly. And we can’t, and we can’t get the message out if we don’t have that kind of core audience on board. Right? I mean, fundraising represents a significant audience of importance for the organization. So the Chronicle of Philanthropy did a piece about this and then we just continued to see it, continue to see it, see it play out in all these ways. And we decided to do some research about this. So our session is actually kind of presenting some of the results of that research. We heard from 85 organizations about what this looks like in their organizations and how it plays out from, I would say dynamics that are mildly ineffective and involve some minor friction to complete breakdowns.

[00:04:50.06] spk_2:
We’re not talking to each other. We’re not, we’re not going to send your messages or we’re not going to support your message. Support your messaging.

[00:05:14.57] spk_3:
Exactly. Or we’re going to circumvent the approval process and we’re just gonna send something out before you can stop us. And if it contradicts the mission or it contradicts, for example, like a shared messaging hierarchy. Oh, well, as long as I got my message to my audience and it happens on both sides, it’s no one’s at fault. I mean, people really in general, people aren’t devious, they want to work together. They sometimes just can’t figure out exactly how to make that happen. Um And then, you know, often what is just a kind of personal conflict blows up to be something happening more at a team level or more at the departmental level, leaders have a huge role to play in this. And if two leaders between those two departments don’t get along, it’s difficult for staff to kind of figure out how to navigate the

[00:05:39.74] spk_2:
President’s or something. Exactly. Um Is there uh do either of you have, well, you work, you work in the same company, you know, all the same, you have the same clients? I mean, is there a, I don’t mean to focus on the inflammatory. But is there, is there like a story of conflict, maybe, maybe like a good story of conflict and then later on, we could tell the epilogue where it came out, came out. Well, after cause craft consulting intervened. Is there a story like that?

[00:07:14.95] spk_4:
Yeah, I mean, I think there’s lots of stories like that. What we see often dynamics that happen because of this is delayed getting emails out the door or vetting process is just it’s going to take me four days to get back to you to approve the content or choose the photo or complaints about just the lack of collaborative working together. We also often see the leaders might not get along of these two departments, but staff themselves develop and forged relationships of trust amongst each other, which is great. You really want to have good, strong personal 1 to 1 relationships. In fact, in our research results, one of the ways that we saw people who responded, that mitigate the fact that the teams themselves weren’t getting along is that just they made friends with someone on the other team so that they needed a file update or some piece of collateral, they would ask their friend, which is wonderful because you have a trusted friend. But for us as process design consultants, we see that as a dysfunction, we see that as a lack of people really understanding what their role is, who’s supposed to be doing what, what lane they should stay in, what you can expect from someone and another team. So the really the solution to all of this is good, strong leadership, building trust and good process. So everyone is clear about what you’re supposed to do, what happens next and that helps mitigate the conflict. But yeah, I mean, it can be very hard to work in an organization where you don’t get along with others.

[00:08:56.77] spk_3:
One organization that we came across the international relief organization, so obviously a big part of their, their work is fundraising and engagement went in times of crisis, right. So rapid response, emergency response is huge for them. And it’s kind of the core source of their fundraising. Um the development department in the communications department sort of went through this period of years where they just couldn’t figure out how they were going to message in these moments and it would sort of be a simmering tension. Um And when it was a non conflict, exactly, it’s a core function of the organization. And so it would be a kind of a problem, but they would sort of come to some sort of agreement, but then a crisis would happen and they couldn’t get a message out the door in order to be able to fundraise around that message. And so they would miss the moment again and again and again, in these moments that they should have been coming together and pulling together as a team. So in that case, they brought us in to say, how can we get these two teams to work together? We want a message and comply completely different ways, particularly in these moments of crisis, we want to use the channels. So the digital channels, in particular, with this kind of hot spot of, well, who’s going to say one, an email and who gets to press the send button, who gets to have the final word on how we’re going to talk about this. Um And we went through a whole initiative to try and solve this and get them talking to each other. And it was a lot about getting them to use the same language and recognize each other’s expertise that they just come from different worlds. Somebody who responded to our survey said, communications is all about saying what the message that the organization needs to get out and development is all about trying to say what the donors want to hear. And those are just two completely different worldviews. And so when you can put those together and say, where’s the common ground in this? How can we represent our organizational priorities? And at the same time time, really translate that to words and language that really resonates with donors and causes them to act.

[00:09:47.72] spk_2:
Okay. So let’s start to get to some specifics that we can, we can recommend if you are uh suffering the symptoms that the two of you were talking about 55 minutes ago um disharmony and yeah, antagonism, frustration. All right. Um because we’re, we’re, we’re, yeah, we’re striving for harmony. We’re gonna leave disharmony behind and striving for harmony. Alright. Um you talk about a clear message prioritization, so deciding in advance, I guess this instead of me trying to guess Alice or Misty, you’re better. Alice is waving to Misty. So different

[00:10:11.08] spk_4:
in terms of doing a content strategy where it’s clear about what we’re trying to do and having things planned in advance. So we know what, how we will behave in any given situation. It’s governance, it’s a process governor project of understanding when this crisis is going to occur. If you’re an international relief organization and there’s a tsunami, what do you do having those plans already laid out? So it’s clear about what you’re supposed to do, what the other people on what other team is supposed to do. And that’s a process design. In our research we asked, is there any governance over the messaging? And most of the respondents said no, there might be some process or a shared calendar, but we really don’t have a way of knowing how to behave when something happens.

[00:10:40.61] spk_2:
Okay. What does this governance look like?

[00:11:39.72] spk_3:
That’s a great question. So governance can happen at a lot of a lot of different points in working together a lot of different points in that sort of relationship life cycle. So for example, when you have a project, making sure that if those teams are gonna be working together on, for example, a campaign or a long term body of work, or maybe there’s a new programmatic area that’s rolling out. You always start with a tool like a project charter or terms of reference as an international organizations, they call a charter terms of reference. Um But the idea is that you’re so together and you’re saying, okay, how are we going to talk about this? What is our organizational positioning, not just messaging but positioning? What is our relationship to this thing that’s happening part of the social problem? What’s our unique value proposition? And how are we comfortable talking about this as an organization? How are we not? That’s the content strategy piece that Alice was speaking to? What do we think the best channels to do that? And how when something happens around this, when there’s a big news event, when there’s something to respond to, how are are we going to work together? And that’s, you know, forever, how are we going to work together? But in this specific case, on this topic, how are we going to work

[00:11:46.52] spk_2:
together these workflows, workflow process? Exactly. All shared and agreed in

[00:12:32.68] spk_3:
advance. Exactly. And that everybody on the team knows, right. It’s not just an agreement that two leaders make everybody, individual contributors need to understand what they’re supposed to do. How do they feed into the system overall? So that they’re working hand in hand together. And a lot of the time, there are certain teams, for example, digital teams, they are forced to operate between communications and fundraising wherever they sit there, controlling channels that all these different parts of the organization need to use a lot of the time. That’s a starting place for forming some shared working agreements or some principles that are used in moments like this. There are a lot of other tools to. So for example, she calendars so that there is one shared view of every external communication that’s happening, whether it’s a fundraising ask or it’s a media piece coming out or it’s some sort of campaign, broad marketing campaign that there is one shared view and everyone gets a view of the whole of what the audience is seeing instead of a kind of micro departmental specific view,

[00:13:00.50] spk_2:
other other other processes that you can share that. Yeah.

[00:13:24.31] spk_3:
Yeah. So we have a whole list in our presentation of hard tools and I would say something like the calendar and the workflows, those are hard tools. Um There are also soft tools and I will just say for fairness purposes, these soft tools like work in any two departments that are having a breakdown. We were here two years ago where we were online two years ago at NTC talking about fundraising and it teams and frictions between those teams. There are lots of places, obviously, it’s not just limited to development and communications. But some examples of some of the soft tools would be um you know, doing shared planning activities. So doing your annual annual plans together, not doing separate departmental plans but saying, what do we want to accomplish this year? What does that look like?

[00:13:48.11] spk_2:
It’s an outside consultant? So what do I know from collaborative calendars? I thought, I thought this especially communications and fundraising. I would have thought that this was all happening.

[00:15:03.09] spk_4:
Think about even pre internet fundraising departments were doing plan giving major gifts and direct mail and they were doing their own thing and direct mail is kind of its own bespoke thing. It’s still kind of done the same way. It was about 25 30 years ago, right? When you enter, when all of a sudden digital happened, everyone, the the email list is really a file of all the supporters. Communications often feels like there’s an audience about just awareness and brand engagement and marketing and all I want to do is engage those supporters in that way. Development looks at that list and says these are prospects or they’re already donors that I need to feed and nurture. And so part of it was the shared technology often created the conflict around who’s list is who’s who gets to message to who about what message, right? So what is the content of the message that’s a fundraising message versus a educational message or what the organization is? Doing the part of that has been, I think that most of the conflicts are around ownership of the odd, they believe they have different audiences. But supporters of an organization don’t have a hat on and say, I’m a donor or another hat on and say, oh, I’m interested in this content. That’s not how it really works. But that shift is slowly happening and we’re seeing more collaboration around that because of the proliferation of channels that everyone is engaging on social email.

[00:15:52.01] spk_2:
What’s your advice around who should be in these conversations were doing the annual calendar? Is it I imagine it’s not only the two heads of the of each team, but how deep do we go to every, all the members of each, both teams? I mean, our listeners are small and midsize nonprofits. So we’re not talking about 25 person fundraising or communicate, but still there could be six or eight people on each or even combined. What’s your advice around? Who

[00:16:40.93] spk_4:
does this planning? Transparency is super important especially to employees now, you know, where we live in an age where feeling aligned with the mission and your work and coming to work and really having a good experience at work is very helpful. So our advice is usually be as inclusive as possible with everyone who can participate in a planning exercise. Bring them in because you know, we live in an age where people are quitting and quiet, quitting and if you live, if you are working in an environment where there’s tension with other teams, that’s a good sign. That’s a problem. I mean, it might be a retention issue there for organizations. So when you do strategic planning together or redesigning a process or anything that will enable a change to happen, it’s, it’s best to be as inclusive as possible.

[00:16:45.92] spk_2:
Or, or if everyone is not included in the actual meeting, then bringing it back to your team incrementally. It’s not like it’s all going to be decided in a 90 minute meeting, bring it back feedback, representing that feedback to the, to the working group or the

[00:17:01.53] spk_4:
collaboration.

[00:17:10.59] spk_2:
Okay. Okay. Um Anything else we should be talking about work processes planning besides, well, you were starting to talk about soft, you didn’t, you didn’t, you didn’t really flesh out. We got digressed, digressed you into more discussion of the hard tools, lackluster, you’re suffering a lackluster host.

[00:18:53.56] spk_3:
There’s a lot, there’s a lot and this is I think where I was going with that was to say these are tools that work in other breakdowns, they work in any breakdown in the human system. But for example, saying we’re taking the whole team away twice a year for one day or two days. And that means development and communications. That might also be a marketing group that might also be a digital team or it might be sub working groups, but we’re going to do these two day intensive retreats where we really try and understand each other’s expertise and map solutions together and those could be processed solutions or that could be campaign planning. It could be anything, it could be exploring new audience opportunities um There and there’s all of the piece we’ve just heard so many clients say this year, you know, this wasn’t working well before the pandemic, but now we’re just broke down by the side of the road. Our ropes have frayed between these two teams and even within our own teams, we’ve on boarded new staff, they’ve never met each other. And so what is it that we’re going to do? So understanding, for example, when you need to pick up the phone, when email is not enough, our slack is not enough, texting is not enough. We need to actually pick up the phone and work together in a human way towards a solution. Um That, that those kinds of pieces as obvious as it sounds, they’re not pieces that people have necessarily incorporated into their ways of working, particularly younger staff. So understanding that there’s a whole range of those kind of tools that you can use um and sort of working norms that you can establish with those teams if you were a leader or even just a manager of a small team. I think one of the most interesting things we found in this survey is that this tends to be less of a problem at small organizations, particularly when you have like a one person development and communications team, you have to work together. You don’t have a choice. This is a problem that happens often with growth and scaling that relationships that once worked. It’s just harder to figure out how to do that. The more humans you have in the

[00:19:17.28] spk_2:
mix retreats. Plus there’s social time built in. What about? It cannot be a soft tulle, just social time that we’re not doing any planning. But we’re doing, I don’t know, you know, one of the mystery, one of the mystery places, solve the murder mystery places or, you know, whatever or just drinks a game room. Yeah. Yeah. Right. Just get to know each other outside our, our marketing and communicate.

[00:20:04.70] spk_3:
This can be very social. But the idea of like after we do something, we have to do some retrospection together, I think that often gets lost in these teams because people are moving so fast, you move from one campaign to the next campaign to the next ask. And now so many teams have the data to sit down together after doing something, even something that maybe didn’t go very well and saying, well, what worked here? Is there something we can learn together and kind of using the data is a way to have an independent objective view. You can all analyze together and say, what does this mean for the future? How do we do it? And you can do those in a fun social way. It doesn’t have to be a boring, sort of like. Now we’re going to do a postmortem and we’re all going to look at it. You can, you can sort of make this a part of the way that you work together.

[00:21:13.56] spk_1:
It’s time for a break. Donor box. It’s the fundraising engine of choice for 50,000 organizations from 96 countries. They’ve got something new. Now, you can accept cashless donations anytime and anywhere with donor box live kiosk, turn your ipad or Android tablet into a kiosk to boost in person giving. And with their new additions to donor box events, you can sell tickets in 43 currencies and ask buyers to cover fees. Put these two together and you’re in person events will take off donor box helping you help others. Donor box dot org. It’s time for Tony’s take two.

[00:21:16.08] spk_0:
Thank you, Kate. How, how are you?

[00:21:18.85] spk_1:
I’m doing well. How are

[00:22:58.51] spk_0:
you? Uh, I’m great. I’m great. I’m glad you’re with us. And, uh, and congratulations again on your promotion. That’s so, that’s Kate. She’s not an intern. She’s our associate producer, but I have someone I can blame. Now, I’ve been saying for years, where’s the intern? Yeah, I wish I had an intern every time I make a mistake who would say who writes this crappy copy? I wish I had an intern to blame. Well, I don’t have an intern but I have an associate producer now, I have an associate producer that I can blame. It’s beautiful. So, any flubs? Well, I’ll just leave them at flubs. I won’t go more, uh, I won’t be more extreme with another F word with any, with any, with any flubs. I’ve got an associate producer that is now going to be responsible. I’m thinking this, this is today’s news. I’m just thinking, I’m glad that Kate is not a member of Sag after yet. Otherwise I would have lost her. She’d be, be on the line so we wouldn’t have her but not a member yet. It’s relieving. It’s sort of, there’s a burden lifted from my shoulders that I no longer have to bear the responsibility of my own mistakes. That’s the beauty of it. I don’t have to be responsible for my own flubs any, any longer. Very relieving. That is Tony’s take two.

[00:23:20.68] spk_1:
Not what I was expecting and I’m not sure what I’ve gotten myself into here but whatever we’ve got just about a butt load more time now. Back to communications and development. Teens working better together. Hmm.

[00:23:23.89] spk_2:
Where else should we go with the topic? We still have some time together. You know, we haven’t

[00:25:24.42] spk_4:
talked about yet when you, if there’s something broken that needs, that needs healing, you know, you think about these conflicts in any, whether it’s between communications and development, between it and development, any kind of processes that are broken and cause frustration and friction within teams. It’s useful to have another event happening and that needs change and then you can overlay process improvement during another change. So a good example that we often find is that if someone is migrating from one software tool to another, it’s a great opportunity because people are going to use a different technology when they come to work every day. The common thing between development departments and communications departments is that they all use digital tools. They use CRM S, they use email marketing tools, they are always tied to technology. And so if the technology is changing, it’s a great opportunity to think about what role do we need doing? What activity in this tool? And then you can take that one step further and say, how should all these roles work together? What’s the workflow? What’s the process here? Who’s supposed to be doing what and what you find in a lot of organizations is there’s a often individuals that they’re just willing to learn everything. So they’ll take on any project and they can use the tools really easily and they end up doing more than their job description, then you have others who just really don’t, don’t have their role clear about what they’re supposed to be doing. So you have an opportunity in something as, as something like a CRM migration. You can also take a look at the staffing and the staffing structure and the processes and improve some of these frictions almost under the guise of as we go through this technology migration. Let’s take a look at how we’re actually doing our work and that’s useful because sometimes new technology has different features. So you need a skill set of a subject matter, expert in a purse skill. How did that person fit in? Which means how to other people’s jobs change. So if you look at the human component around technology

[00:25:40.50] spk_2:
and sometimes technology is not the sole solution, the people in the processes could very well be contributing to the to the problem that we’re looking for the tech to solve.

[00:26:22.77] spk_4:
Usually the text, I would say almost all the time when we hear about a technology problem, the technology is working as intended. It’s a people and process and workflow problem. Sometimes tools are older and they need to be renovated or an organization has developed a new strategy, an organization that mostly does touch engagement or gets corporate gift or grants wants to start a mass marketing program. They need technology that can better accommodate those different strategies. Those are all opportunities to stop and look at process. How are we looking, how are we working together? What organizational structure do we have? Is everybody is or do we have all the right roles in our team? And it’s a great opportunity, we find that a lot of the time we do a lot of change management and process design around the human component of the technology and it really has nothing to do with the tech itself.

[00:26:34.31] spk_2:
Is there another example, Alice that you can share around an event that merits this this kind of attention and planning and introspect. Really, it’s introspection, I think its organizational introspection, something else non tech

[00:27:33.47] spk_4:
oftentimes a new leader will come in so a new leader can come in and have a new idea or a new program. Like the example of now we’re going to start doing a new strategy. So any type of external force of change, if there’s a moment of critical change, that requires the opportunity to take a step back and look at how things are working. You’re absolutely right. It takes a very self actualized executive director to say here, I’m getting complaints from my development director and complaints from my communications director. I need to bring in an outside consultant and figure out a better process so people can work together. That doesn’t often happen. Usually there’s some other pressing external event like a new person comes in, who’s a leader, a new development director and director and executive director who says, wait a minute, this doesn’t seem right. Why are people complaining and not getting along? Let’s take a look at that or it’s a technology thing. It’s like our tools aren’t working together.

[00:27:58.51] spk_2:
Okay. That was a good example. Thank you. Alright, cool. I’ll put you on the spot. Thank you. All right now. You’re cause craft consulting, you’re not flustered. I, I put you on the spot and you rose to the moment. Of course. What is no surprise, surprise? Yeah, that’s right. All right. Um We still have some time if there’s other stuff you want to, we talked through your three learning objectives, stated, learning objectives for the, for the session. But what else, what else you’re gonna share with folks that we haven’t talked about? Maybe we

[00:28:11.46] spk_3:
could talk a little bit about our survey results. Um I think we learned some

[00:28:14.54] spk_2:
more motivation type. Okay.

[00:28:57.93] spk_3:
Well, one of the things we asked about values beyond motivation, beyond motivation. Uh the subject of structure because we were, we were curious about and we have observed a lot. It’s not a perfect structure that perfect organizational way of structuring this work of these teams that works well every time. But what we really noticed is there are big differences in the way that these breakdowns happen that are a result of structure. So when you have a development in the communications team and one department, it’s not that that’s a perfect structure. It’s just harder to have a lot of conflict where people don’t work together, right? But as an organization grows, you tend to have two separate functions, people specialize and they pull apart. That’s one moment where a lot of conflicts can happen. Um where digital lives in an organization that’s a big differentiator in terms of. So if digital lives in communications. Sometimes there’s a real breakdown between development and calms. Digital are the ambassadors that go back and forth and the emissaries between those teams and are the ones that are trying to connect the ropes. Even when those

[00:29:17.95] spk_2:
earlier you said something similar. Yeah,

[00:29:27.92] spk_4:
they have to be the mitigators, you know, they have to, they’re getting the pressure from both sides and they actually have to serve both departments. So oftentimes the attitude and approach the digital team can be one of either exacerbating conflict or bringing people together.

[00:29:32.93] spk_2:
What about the existence or not? Of the same leader over two different teams. So, but they’re not the same team, they’re two separate teams but same director or vice president. Does that, does that make a difference in terms of likelihood or not of conflict? That’s a good

[00:29:57.92] spk_3:
question. I would say it depends sometimes that leader themselves really has a career that aligns with one function or another. We’ve seen, I have an exam recently, the department that its development in communications, but the leader is really a long term career fundraiser and communications. A little left out. It’s like kind of a child that has the parent that’s really aligned with the other child. So if you have a strong leader who equally invested in both sides and really thinks from the perspective of both sides that actually can work very well as a structure, we’ve seen a lot of that

[00:30:28.41] spk_2:
interesting because they come from a background of one of the other. So they’re going to be much more fluent with one function.

[00:30:51.56] spk_3:
Exactly. As something else we saw that I thought was really fascinating. Is we asked how many of these organizations have a dedicated marketing or engagement team that’s not exactly calm and it’s not exactly development. It’s a marketing function and a huge portion. I think almost 70% said that they have marketing teams when we would have these conversations 10 years ago. Marketing, it’s still a very dirty word in organizations. If you said marketing people would say, well, I’m a nonprofit. We don’t do marketing that’s changed hugely railed

[00:31:14.88] spk_2:
against that, but I always bristled against that, but it has changed, it has changed marketing and promotion. Now we talk about promotion. Promotion used to be sales promotion, like selling lay’s potato chips at a point of sale, you know, in a supermarket that was sales promotion. Uh You know, we’ve, we’ve there are things we can learn from the for profit sector, right? Everything corporate is not dirty. Exactly and marketing and promotion, I think are

[00:31:41.11] spk_3:
examples and marketing. A lot of those teams see themselves as engagement functions as thinking across all the ways that an organization might engage and thinking about the full funnel, the kind of full end to end relationship even for non donors, like volunteers, activists. Um lots of other folks, service recipients even, how do they play into the way the organization needs to be engaging them. Well, the

[00:32:46.09] spk_4:
for profit world has kind of nailed this with the idea of customer experience management. Now you have big companies that have CX. So when you think about the donor experience or the supporter experience, thinking about it, from that perspective, it’s about the curation of an entire holistic experience. The for profit world has nailed that when you, it’s, it’s important to actually for all of the teams to consider their audience as one audience. And how do we, what do we want that experience of our audience to be? And that like I said before, you don’t put your hat on as a donor and a hat on to someone else. So thinking from all of the new knowledge we have from customer experience management, applying that to how we’re going to engage our supporters. We have seen organizations combine their development and communications teams like you said before into a public engagement, um External affairs, other names of teams that have a single leader, the benefit of that is also there’s a single source of making a decision or setting priorities, which is really helpful to have right now, the teams have competing priorities and there’s no arbitrator besides maybe the executive director or the executive committee to say yes, we’re going to focus on this and we’re not going to focus on that. We talked

[00:33:07.22] spk_2:
about message prioritization, okay. Right. Single single decision maker. Alright. Anything you want to leave us with, I let Alice open. So Mr, you want to leave us with something harmonious and uplifting, empowering

[00:33:17.27] spk_4:
the harmonious and uplifting, encouraging,

[00:33:19.09] spk_2:
encouraging, and empowering.

[00:33:57.97] spk_3:
Well, one of the things that gave me great relief in analyzing the survey results was to realize that I think most people know that these two teams actually have more in common than many of the other teams in the organ. There are some natural points of harmony built in. They both really care about results and outcomes. They are very focused on reaching audiences. They think from outside in and not just an inside out perspective. And by that, I mean, they think about these audiences and what do these audience needs. They’re curious about how to reach them, they want to message right and represent the organization, well, they want to get it right. And they see themselves as bro the work of the organization to the world at large, making it relevant and meaningful. So there’s a ton of common ground. I think that just gets obscured a lot of the time by these persistent thorny dynamics. And when you can help people to see the common ground, people are relieved and excited to work together almost universally. We’ve seen that over and over again. The will is there people just sort of need to be given permission and shown the way

[00:34:26.58] spk_2:
Mr mclaughlin Alice Hendricks, both principles and co founders of cars, craft consulting. Thank you very much. Thank you. Thank you, Mr. Thank you Alice and thank you for being with nonprofit radio coverage of 23 nt. See where we are not sponsored by lay’s potato chips. Even though I gave them a shout out, we are sponsored, in fact by Heller consulting, technology strategy and implementation for nonprofits. Thanks for being with us

[00:35:02.90] spk_1:
next week giving circles with the woman who popularized them. Sarah Llewellyn. If you missed any part of this week’s show,

[00:35:06.21] spk_0:
I beseech you find it at tony-martignetti dot com.

[00:35:25.10] spk_1:
We’re sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Our creative producer is Claire Meyerhoff. I’m your associate producer, Kate martignetti. This show, social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

[00:35:51.75] spk_0:
Thank you for that affirmation, Scotty be with us next week for nonprofit radio. Big non profit ideas for the other 95% go out and be great.

Nonprofit Radio for July 10, 2023: 10 Easy Ways To Boost Your Fundraising On A Budget & Personalized Fundraising At Scale

 

Rosalind Zavras & Julia Toepfer: 10 Easy Ways To Boost Your Fundraising On A Budget

Relationships; storytelling; thanks; impact; consistency; and more. Rosalind Zavras and Julia Toepfer share tactics you can use right away to increase your fundraising impact without busting your fundraising budget. Rosalind is CEO of Aropa Consulting and Julia is from the National Immigrant Justice Center. (This was recorded at the 2023 Nonprofit Technology Conference, hosted by NTEN.)

 

 

 

 

Joe Frye & Peter Yagecic: Personalized Fundraising At Scale

Here’s the 11th easy way to boost your fundraising! First, adopt a better definition of personalization, beyond first-name emails. Then, understand the many types of personalization available. The advice comes from Joe Frye and Peter Yagecic, both with Town Hall Agency. (This is also from 23NTC.)

 

 

 

 

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[00:00:25.58] spk_0:
And welcome to tony-martignetti non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with me. I’d suffer the effects of Jerome Erasmus if you dragged me down with the idea that you missed this week’s show.

[00:01:55.47] spk_1:
10 easy ways to boost your fundraising on a budget, relationships, storytelling. Thanks impact consistency and more. Rosalind Taveras and Julia. Temper share tactics you can use right away to increase your fundraising impact without busting your fundraising budget. Rosalyn is CEO of a rope a consulting and Julia is from the National Immigrant Justice Center. This was recorded at the 2023 nonprofit technology conference hosted by N 10 and personalized fundraising at scale. Here’s the 11th. Easy way to improve your fundraising. First adopt a better definition of personalization beyond first name emails, then understand the many types of personalization available. The advice comes from Joe Frye and Peter Logistic, both with Town Hall Agency. This is also from the 23 and TC on Tony’s take two, got feedback. We’re sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org. Here is 10 easy ways to boost your fundraising on a budget.

[00:02:24.58] spk_0:
Welcome back to tony-martignetti non profit radio coverage of 23 NTC 2023 nonprofit technology conference. We are sponsored here at the conference by Heller consulting, technology strategy and implementation for nonprofits. With me now are Rosalind Taveras who is CEO of a rope, a consulting and Julia Tepfer, who is senior marketing and digital engagement strategist at the National Immigration National Immigrant Justice Center, Rosalind Julia. Welcome to non profit

[00:02:37.12] spk_2:
radio.

[00:02:39.25] spk_3:
Alright,

[00:02:54.52] spk_0:
pleasure, pleasure. Your session. Uh is 10 easy ways to boost your fundraising on a budget and it’s already, it’s already in your past. You can relax, relax. All right. Um Leslie Rosalind, why don’t you get us started with just, you know, some like 30,000 ft overview of why this is an important topic.

[00:03:04.46] spk_2:
Well, I will and one thing that we really emphasized is there technically are no easy ways to boost your fundraising. But our strategies were how to make your fundraising easier and your processes, especially for small teams. How can you leverage different tools so that you can fundraise effectively? Even if you are resource

[00:03:53.83] spk_0:
strapped, there is no easy way. There is no panacea. Okay. Okay. Um Julia, you wanna, you have, I’m just looking at the the learning objectives or learning outcomes. I think they call the list of fundraising tactics. Start right away. You wanna, we have 10. We don’t necessarily, it’s not ping pong. We’re not gonna go Julia Rosalind. Julia Rosalind. But Julia, do you want to kick us out with some, some of the

[00:04:18.70] spk_3:
strategies? Yeah. Um I mean, one of the things that we talk a lot about um in the session is relationship building and how important it is to establish a strong relationship with your donors. Um and um some of that comes from talking directly to them, um comes from thanking them often um knowing what their needs are and why they are connected to your organization, why they’re passionate about what you do. Um And so a lot of the tips and tools that we talked about really stem mostly from, from some of the that initial relationship

[00:04:45.47] spk_0:
instead of transactional treating KTM communicating when we want something. Alright, so I’m gonna make, I’m gonna make you drill down. I want to, I want to hear the 10. So start us off with number one.

[00:04:51.33] spk_3:
Um Do you remember what exactly number

[00:04:54.35] spk_0:
one, I’m not going to know

[00:05:33.15] spk_3:
the number 11 that we talked about in the session was thinking your donors and doing it in, in creative and different ways. So um making ensure that you particularly thank them after the um the transaction receipt, you know, an auto response email is not a thank you. Um So making sure that you really build that relationship through thanking them. Um And using some really creative methods um to continue that conversation with them and thank them for their, for their donation. Ross had a had a great um tip of um writing letters to them and um doing it through a method called Punk Post which send

[00:05:42.91] spk_0:
letters and you have some of these creative, I don’t want you to just say we talked about creative ways. I want to hear what the creative ways are

[00:05:59.04] spk_2:
really interesting service that has cards and then they employ artists to give creative designs and handwritten notes within the cards. So especially if you’re not an artist and you or maybe you don’t love your penmanship, you can use punk Post to send these really beautiful cards and they’ll do the stamp, they’ll do everything for you. So you just pick the card type in your message and they’ll send it and you can do big groups of these for donors as well. So you

[00:06:24.92] spk_0:
post dot com. Is that easy? Okay? Okay. Alright. If you don’t like your own hand, but people do like handwritten notes, they love them, but if they can’t read them, then they’re not very valuable. So if your handwriting is that bad, but people do love, respond to handwritten notes. They really do another creative way. Rosalind creative way of saying thank

[00:06:51.13] spk_2:
you. And this also goes back to our second strategy which is segmenting your donors. So understanding who your donors are and why they got connected to you and then creating a thanking strategy from there. So you wouldn’t thank someone the same way for coming to your house for dinner as well as giving you a birthday present, right? Those are two different interactions. So your donors should also have two different types of thank you, depending on how they come in to your organization or maybe what they’re interested in. Okay.

[00:07:34.95] spk_0:
Okay. So thank you, segmenting. Um segmenting, I guess, you know, also by what their interests are, what they’ve given to. Okay. And technology helps with these things, right? Tags, attributes we can segment in your CRM, you can segment in your email, uh app. Okay. Okay. You wanted to keep going wrestling some more, some more of the 10. We’re gonna hit all 10. So we’re not letting, uh letting you hold out on non profit radio listeners. Okay. What else? What else do we have?

[00:07:53.88] spk_2:
Another great tip is to talk to your donors and this is one of my favorites. So that’s why I’m jumping to this one. A lot of us are nervous to speak to our donors. Don’t really. No. Should we call them? Yes. Call them, text them, email them, get to know your donors because they are excited about the cause that you’re working on and they want to get to know you and they’re excited if you want to get to know them as well as we were saying earlier. Fundraising is relational. So build a relationship, the same way that you would build a relationship with a friend or colleague.

[00:08:13.12] spk_0:
What are some things you could talk to folks about if you’re picking up the phone, talking, how

[00:08:18.14] spk_2:
they got involved, how they found out about your organization, things that they’re interested in, you could tell them about the programs that you’re working on and things that are coming up. And also it’s a great way to gauge what they’re interested in and maybe they’ll say in that conversation, oh, I didn’t realize you do this. I’d love to hear more about it. And then now you know which emails to send them because they’re most interested in this one particular program. Okay. Okay.

[00:08:52.30] spk_0:
Um And even, I think even if you’re calling and even just leaving a thoughtful message, even if they don’t call back, you still made a valuable, valuable contact. I think

[00:08:56.89] spk_2:
we also talked about you could potentially use volunteers to help out with this as well. Like you don’t have to be the only one calling all of these individuals, but just make sure that whoever is calling knows the verb that you want to use, knows how to talk about your programs, the way that you want them to,

[00:09:14.31] spk_0:
that can be a good exercise to for boards. I mean, it’s an easy, I’ve made lots of thank you. I do plan giving, fundraising. Nobody’s ever turned, turned down or been upset at a thank you call sometimes you have to reassure them. Actually, a lot of times I’m only calling to say thank you,

[00:09:32.67] spk_3:
thank

[00:10:02.91] spk_0:
you. Yeah. You know, because I work with plan giving donors to, to the non profits, but sometimes they make an outright gift to and since I might be the relationship manager, I’m calling to say thank you, I think, you know, but I just gave, you know, and I might say tony-martignetti from so and so charity I just gave, you know, or something like I’m calling to say thank you for that. Yeah. And then, then they let their guard down like instantly, but sometimes you do have to reassure folks, but for both, that’s a really easy call to make a thank you

[00:10:06.73] spk_2:
call. It makes everybody feel good, especially if you have a board that doesn’t exactly know how to fundraise or maybe they’ll say we’re uncertain. Start with

[00:10:27.57] spk_0:
the first one. They’ll see how easy they are and who wouldn’t love to hear from a board member of an agency that you just gave to volunteered for. All right. Um Julia, let’s go to you. What else?

[00:11:11.45] spk_3:
Yeah. So one I really like a lot is telling personal stories. So sharing um the victories of your clients, your staff, um really creating a personal connection between your donors and the cause that you um that your organization represents or the service, the services that you provide. Um We talked about um making sure that, you know, if you’re sharing a human’s story um to make sure that they have control over the way that story is told, um to make sure they have that they have consented to the way that you’re sharing that story. But it’s a really great way to really connect donors to the actual impact that, that they are having and tell

[00:11:24.40] spk_0:
the stories in what ways.

[00:12:21.13] spk_3:
Yeah. So um we shared a few examples actually um on, you know, you could do it through written stories, right on, on emails or in letters um but also on social media and through images and videos. Um Roz has um some great examples of um organizations that might not provide direct services to people. Um um but can still share pictures on social media platforms that still really tell a story of the work that their, that their organization does. Um In this particular case, it was um food in the back of a, of a minivan um from an organization that uh does food reclamation and delivers food to organizations that then distributed and it was still really sharing the story of the work um but didn’t necessarily involve people. So we really stress that like there are lots of different ways that you can share and tell stories. They don’t have to involve um people or animals. Um that it’s possible for all organizations to, to do that effectively. Rosalind

[00:12:42.23] spk_0:
sounds like it looks like you may want to amplify that some definitely.

[00:13:18.30] spk_2:
Well, and this woman also after the session came and asked a similar question, you know, she has an advocacy organization. So a lot of what she was working on is how can I tell a story when our stories numbers and, and one of the things that I spoke with her about was I’ve seen organizations in similar spaces tell the story about why the advocacy is so important. So you can connect your organization to. Okay, we’re working on this issue and pedestrian safety. So maybe we tell stories around why pedestrian safety is so important and how people have felt, walking on roads without sidewalks and you know, doing short videos and things like that. The other point that I like to emphasize is only use platforms that you’re comfortable with and that your donors use. You don’t have to be on a specific social media platform to share these stories if that’s not where your donor base lives and if they’re all, if emails really effective, then you can do a video and send it in an email,

[00:14:08.61] spk_0:
okay, meet them where they are not where you would like them to be. Uh okay. Alright. Um Anything more on anything more on that one on one personal stories? I mean, the point is everything, everything, all the work we do affects, impacts people somehow climate change, you could say, well, how do I reduce that to a story? Uh But that’s a, that’s a great example of a of an advocacy organization that personalizing, able to personalize anything more on that one before we know,

[00:14:13.74] spk_2:
I think we can. Yeah. Well, another good one is

[00:14:18.13] spk_0:
okay, Rosalind both. I like them both. Okay. Okay, I’ve been using now, I’m using both. Alright, thank you.

[00:15:02.29] spk_2:
Thank you. Another great one is to convey impact and so and convey impact in everything that you’re doing. Not just your emails but your social media campaigns. When a donor does give, how can you connect their gift to the impact of their dollar? Right? And that’s more than just saying. Thank you for your gift. You donated $5 to the education program. It’s rather this $5 allowed kids to come in and you know, gain access to new books uh so that they can now read after school, right? Um And a huge part of that is donors are excited about the cause. It’s not about your organization, it’s about your community and the work that you’re doing so center them in what you’re talking about so that they know that they’re part of the solution. Their donation affected change in an area they’re excited about that could

[00:15:17.25] spk_0:
even go back to personalizing the story. Enabled a student like tony to buy a book, attended school, whatever. Yeah,

[00:15:26.43] spk_2:
exactly. A lot of our tips work together.

[00:15:29.36] spk_0:
Okay. Very good. Yes, they don’t stand alone.

[00:16:16.64] spk_1:
It’s time for a break. Donor box. It’s the fundraising engine of choice. For 50,000 organizations from 96 countries. They’ve got something new. Now, you can accept cashless donations anytime and anywhere with donor box live kiosk, turn your ipad or Android tablet into a kiosk to boost in person giving. And with their new additions to donor box events, you can sell tickets in 43 currencies and ask your buyers to cover fees, put these two together and you’re in person events will take off donor box helping you help others. Donor box dot org. Now back to 10 easy ways to boost your fundraising on a budget.

[00:16:23.23] spk_0:
Ross. Let’s stick with you. Give us another one.

[00:16:40.13] spk_2:
Another good one is to test your online donation experience. And so a lot of us, especially in the fundraising space, we know what an online form looks like. We’ve filled them all out, we know them really well and we don’t really have an outsider’s perspective into what it looks like to donate. So a really good and I think this one is actually pretty easy and simple. Ask somebody who isn’t in fundraising to try and make a donation and give you feedback and even give them a little rubric to say, you know, here’s some questions that we would like you to answer as you’re trying to give this donation and let us know how it looks and feels and if there are ways that we can improve the experience.

[00:17:06.84] spk_0:
Okay, easy. Yeah, and do it from the outside easy. Okay, Julia, you got something, it’s getting harder now because we’re down like number seven or so. So there are fewer and fewer left for you to choose

[00:17:31.96] spk_3:
from. Yeah. So testing your assumptions is an important one. Not assuming that, you know, what works well with, with people and with your supporters and donors, um making sure that you really use um hard data to look at what it is that, that works for you.

[00:17:39.97] spk_0:
Assumptions like what, what assumptions are people, organizations commonly making?

[00:18:08.56] spk_3:
Yeah. So I think um like the way that they interact, the way that they interact with um with your donation page, I think was something that we touched on. Um and A B testing different messages, um different ways that people respond to um to your messaging. Um but also not testing, trying to test too many things at, at one time but um doing some A B testing with, with messaging and subject lines and, and things like that.

[00:18:31.67] spk_2:
Yeah. So really to piggyback off that if you’re going to test um do A B testing on emails, change one thing per email, right? Change the subject line. Maybe you have a subject line with emoji and one without emojis and see which one gets opened more and same with your social media, right? Post on a Monday and then maybe next week post on a Tuesday and see if you’re getting different engagement. It doesn’t have to be fancy you don’t need to use all these analytics tools, just create a plan and say, okay, we’re going to test this thing now and we’re gonna test something else later.

[00:18:55.05] spk_0:
And uh is there a minimum size that you should have before your testing or minimum, let’s say number of emails for, for validity.

[00:19:05.02] spk_2:
Um There are plenty of content specialist that will probably tell you yes and give you a number. I think you could test with five people personally. You can always um understand your donors more and understand how they communicate. So I’m a big proponent of no matter your donor base, how big it is, how small it is. You can, you can test and get valuable information.

[00:19:28.15] spk_0:
Um Go ahead Julia, you were, you were taking off some, it’s getting harder now. Yeah,

[00:19:48.39] spk_3:
I think so. I think we can remember um timely calls to action is a really important one that is actually really pretty rich because there are a lot of different ways that you can use that effectively. But um a lot of it relates to urgency and making sure that you’re conveying urgency um with donations, whether that is um around a campaign deadline or an event um or a holiday or something really tying it back to urgency and making sure that people know that it’s very important that they give right now. And creating that sense really helps to, to um encourage people to donate.

[00:20:18.94] spk_2:
It really also helps with donor acquisition when you have a current event that is directly affecting your cause to then try and create uh campaign and language around that as well. Uh The classy why America gives report is really interesting. And according to their survey, um and their, their data collection, 60% of donors were likely to give when asked in, in relation to a current event.

[00:20:42.82] spk_0:
So using a news hook or something right? Related to your work? Okay. Okay. Did you all have stories or cases that you shared like examples of these in real life?

[00:22:12.31] spk_3:
Yeah, I mean, we, we showed some examples in particular of the way that we um show the or quantify and show the um the impact of that donations will have like on a donation page really equating the um the way that people’s donations, what they’ll actually fund and the impact that they’ll really have. So um we showed some examples of how um Rose mentioned this too but how um you know, for our organization, $35 provides translation services for a refugee or $100 provides a legal consultation for a family. So we showed some examples of how you can come to those numbers and conclusions and figure out how to um determine the value that donors will see of, of what their donation actually does. And, and that really is about starting with numbers and making sure that you can see what it is that um, what value as relates to your mission and services, what, what dollar value might equate to something.

[00:22:20.65] spk_0:
Exactly. Exactly.

[00:22:27.49] spk_2:
And also within your organization you’ve been able to do timely calls to act because you work in immigration and unfortunately immigration has been in the news quite a bit. Right. Do you see also that cycle of when a news cycle happens, you’re getting more engagement. Yeah.

[00:23:17.18] spk_3:
Yeah, for sure. And I think, um, the, you know, when not only using the sense of urgency, but when you ask people is also really important, yes, using things that are happening in our communities and in the news is something that we do quite a lot. Um because our organization does respond directly to some of those on some of those issues. So yeah, that’s something that’s really important. Um We also pretty effectively um can use light boxes and notification bars to really amplify messaging that we’re sending out. Um and making sure that people really see that it, you know, when there’s a particular campaign, not all the time, but in a rapid response situation, that can be a really effective strategy for not only donor acquisition but also donor retention.

[00:23:34.03] spk_0:
Okay, who’s up to naming the last one or two? I have not been counting, but we’re who’s up to naming another one or two that are remaining

[00:25:24.06] spk_2:
a consistent communication is definitely remaining. Um And again, when I was reading different surveys of donors, you can range anywhere from 53% to 75% of donors will not give again if they receive inconsistent and unclear communication. So it is this is incredibly important uh to get right. And it doesn’t have to be complicated. One of our best strategies is, you know, create a calendar for communicating with donors and it doesn’t have to be on, you know, fancy social media planning calendar. It can just be in your Google calendar, your outlook calendar and share it with everybody on your team that communicates with donors. Because this is also really important if someone in the program team communicates with all of your volunteers who are also probably a good number of number of donors and sends them a bunch of emails in a row and then you tack on and the last email is about a giving campaign, they’re going to have email fatigue, right? And so let’s make sure everyone in the organization who does talk to donors are on the same page about what our calendar is and that everybody is using key language that you want. Another really good strategy is to look at all of your platforms online and make sure that the language and the logos are all the same. You know, I can’t tell you how many organizations that I start working with. This is one of the first things I do and then maybe I’ll go to a Facebook page and it has the old logo and it has language that doesn’t correspond to their website at all. And the nonprofit says, oh, well, that was just someone in development and we lost the password and we’re not, you know, we’re not on Facebook. So we’re not going to change it. And I say you need to change it because it is a public part of your persona and because these social media platforms are all seo linked, they’re going donors are going to find it and you want to make sure you control the narrative.

[00:25:42.12] spk_0:
Okay. Excellent. Is there more any other strategies? Yeah.

[00:25:44.21] spk_2:
Well, we had a bonus tip if we’re

[00:25:46.24] spk_0:
at. So it was you got 11 for 10? Oh, cool. Alright. Give us a bonus.

[00:26:46.27] spk_2:
Yeah, so it wasn’t counted in the original 10 because it’s not as quote unquote easy to do, but it can be very effective and it’s creating a peer to peer fundraising campaign. Uh And one of the reasons it’s not necessarily easy is because it requires a tool, right? It’s not necessarily a lot of our tips and strategies you can implement without needing some sort of fancy technology. You can use the systems you already have. But peer to peer really relies on having a peer to peer fundraising tool that people can easily access, set up their own campaigns and get ready to go. It’s also the really important to arm the um to give the donors that are participating in this campaign a ton of marketing material and a ton of training on what it looks like to fundraise for your organization. Just as I was talking about consistently communicating, you want to make sure that your wonderful, well, meaning donors are using the same language that you would use when they’re going out to um talk about their organization with their friends and

[00:26:49.21] spk_0:
family, give them resources. We’re talking about brand, you know, consistency you were saying, so give them the logo and the colors,

[00:26:56.41] spk_3:
tool kits, messaging, messaging,

[00:27:00.01] spk_0:
consistent messaging.

[00:27:19.37] spk_3:
Yeah. And we’ve even done um you know, starting off really with a small core group of folks. Um we started it with our board. Um but even doing a webinar with them to make sure that they understand the process of setting up the peer to peer page and, and how they see in the system who donated to them and how they think them and how they keep track of all of that. Um So really one of the things that makes it a little bit more of a complicated tip um is that it does require quite a lot of effort, at least to get off the ground.

[00:27:39.29] spk_0:
Um As I said, you need a platform. Is there a platform that the two of you like to use? Is that one of them preferred over the others? You can shout it out. What’s the diff?

[00:28:18.25] spk_3:
Well, I think one of the things that we talked about that’s really great is um if you are just getting started to, to piggyback off of foundations or other um organizations in your community that are doing giving days, um they often will provide the infrastructure for you to use and you can test out the tool and you know, a peer to peer tool in the process that way. So you don’t necessarily have to have your own in order to participate in those ways um through a community giving day or something. So that’s, that’s a really great one.

[00:28:26.64] spk_2:
And I like to stay as platform agnostic as possible because it depends on your team and your donors as to which one makes the most sense. Do you have very tech savvy donors who are really excited to go in and make changes or do you have donors that want something that’s plug and play because they don’t really understand how to use these tools and they’re just excited to go out and fundraise for you. So, you know, there are amazing platforms out there, but I really always start with who is your team and who are your donors?

[00:28:58.84] spk_0:
Okay. I did

[00:29:28.60] spk_3:
remember, I did remember one about, about matching matching grants and um matching gifts. Um And so we talked about how, um you know, a lot of it’s not great to leave money on the table. Um We talked about employer, particularly employer matching gifts. But then also, um if you, you are, again, this is a little bit more complicated. But if you are equipped for uh kind of recruiting matching grants from donors or companies or foundations, that, that, that’s another thing that can, that can work really, really well. Um particularly in um a campaign situation where you can say, you know, all donations up to $20,000 will be matched dollar for dollar until midnight. Thanks to XYZ donor.

[00:29:58.95] spk_2:
And when we say leave money on the table according to um, double the donation, they researched this and 4 to $7 billion a year goes unclaimed in matching gifts. And that, that is money that is just left on the table by all of

[00:30:20.81] spk_0:
the company. Let your employer know that you donated their simple form. Exactly. And they’ll send the same or whatever they are match, match.

[00:30:23.06] spk_2:
And even I’ve seen reports that up to 40% of fortune 500 companies now have a volunteer match program as well. Which means if you have a volunteer base, maybe they haven’t donated. But they work for one of those bigger companies. You should also talk to those volunteers and see if they can talk to their company and if they’ll match some of the time that they’ve donated.

[00:30:43.51] spk_0:
Oh, so it’s the company providing another volunteer to piggyback on the employee that’s already volunteering for the organization. No,

[00:30:52.59] spk_2:
it’s the company writing a check equivalent to that person’s time.

[00:30:55.69] spk_0:
Oh, it’s giving cash equivalent to the

[00:30:58.24] spk_3:
volunteer time.

[00:31:10.84] spk_2:
Oh, and this has been a very effective strategy for one of my clients because they have a mentor program and all of their mentors are volunteers from large tech companies. And so they get often written checks from those employers saying, oh, I’m so happy my employee participated in your program. Here’s a check for their time.

[00:31:20.12] spk_0:
Damn. So 20 hours in a month or something, or 20 hours in a year, it was more like like somebody donated 20 hours in a year and the employer will pay the nonprofit, the value of that 20 hours. Okay. Excellent. I’ve never heard that. What is that called?

[00:31:36.85] spk_2:
Volunteer?

[00:31:42.17] spk_0:
Aptly named? Alright. Um okay. So anything else anything we probably, well, I don’t want to let you off the hook. We may have named all 11 but did we I think

[00:31:51.06] spk_2:
so confident. Well, like I said, they’re all super intertwined. So um we covered them all. I don’t know if we named

[00:32:05.19] spk_0:
one way or another. Okay. Alright. Alright, fair enough. All right. Um You, you’re one of your outcomes, tried and true fundraising tips from other nonprofit professionals do that that does come from the audience or, or, or I mean, you two are already a nonprofit. So is that redundant? I don’t know are the tips coming from you to or from the audience?

[00:32:24.46] spk_2:
And we had really good audience participation and they gave some of the tips that they use. So let’s bring them in.

[00:32:29.97] spk_0:
So share some,

[00:32:32.17] spk_2:
please. One organization mentioned that they have a threshold over $350. That’s when they start calling people. And that for them has also been incredibly effective. They just pick up the phone and they give donors a call um if they’ve reached that amount and that also helps them manage it a little bit because then they’re not necessarily calling everybody, but they know that that’s their threshold. My recommendation though is even under that 3 50. Take a sampling maybe and occasionally call them as well

[00:32:59.36] spk_0:
or like whatever you whatever you think you have the bandwidth for. If $50 is a big donation for you, then maybe that’s your threshold if you can manage it. Okay. Alright. You got another one came from the audience,

[00:33:48.57] spk_3:
another one that somebody shared was that they crowdsource stories from their participants and um collect them and share them out in monthly emails and they share a few stories in each email um in that the person’s words who submitted the story and it might include a photo, but it’s all coming pretty much directly from the participants themselves. And they mentioned that they put um a fundraising, a donate button, not even a hard ask, but just to donate button in the bottom of those males. And it generates quite a lot of donations just from this one email that shares these impact stories from, from folks who have participated in the services. Um and even with the soft ask, they get a great return on those.

[00:34:15.28] spk_2:
That also reminds me another tip. Um, and an audience member echoed this was around lapsed owners. So going back to segmenting your donors, if you can segment who has lapsed, then reaching out directly to them and talking to them and saying hi, we’ve missed you or, um, you know, here’s information about our programming. Again, targeting lapsed owner specifically has had great returns both for my clients as well as the woman that came and spoke

[00:34:30.72] spk_0:
and targeting them more digitally

[00:34:42.00] spk_2:
email, just having direct language to them that says like, thank you for your support. We miss you. Can you come back or here’s what we’ve been up to, especially if you have lab donors that have been away for five years, 10 years. You can use that as a great opportunity to say, this is everything that’s changed in the organization in that time and sometimes they just forgot, but they haven’t donated. And so reaching out to them and communicating with them in that way will help jog their memory and say, oh yeah, I love what you’re doing. Yes, I’ll donate again.

[00:35:08.71] spk_0:
And I didn’t realize that I had stopped and you found success even going back that far, going back 10 years, very successful. Interesting because that’s typically, I think folks will like do one or two, maybe three years lapse. You found success going back as far as 10 Okay.

[00:35:36.05] spk_2:
Okay. And again, it’s about targeting the communication, right? So you would target a 10 year lapse donor differently than a one year lapse donor. The one year lapse donor might have just credit, credit card expired or something changed. And that’s why they haven’t given, whereas the 10 year lapse donor is there, probably aware they’re not giving to your organization anymore. So use this as an opportunity to talk to them again about what may be their life has changed? What are their priorities again? Get to know them and say, hey, you know, we love your support. Is there something that we can do to get that back?

[00:36:02.00] spk_0:
Awesome. Any other area? The pros from tips from either one of you to professionals or that came from the audience trying to immerse listeners in the in the session experience.

[00:36:10.04] spk_3:
Okay. Those are the ones

[00:36:12.30] spk_0:
we’re not gonna okay. Put you on the spot. Um Rosalind, why don’t you leave us with inspirational thoughts around easier ways to boost your fundraising, the value of all these things we just talked about.

[00:36:36.33] spk_2:
Well and again, donors are excited about the work that you’re doing. So when we talk about tips to boost your fundraising, it’s about honestly just connecting with them and having them connect with your organization in fun, interesting and personalized ways.

[00:37:12.31] spk_0:
Rosen is a CEO A Ropa consulting and Julia Tepfer, Senior Marketing and digital Engagement strategist at National Immigrant Justice Center, Rosalind Roz Julia Thank you very much. Thanks for sharing. Thanks for sharing. Thank you for being with nonprofit radio coverage of 23 nt see where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. Thanks for being with us.

[00:37:20.87] spk_1:
It’s time for Tony’s take two.

[00:38:25.11] spk_0:
Thank you, Kate. Have you got feedback? You know, I’m always interested in your opinion of nonprofit radio. It might be an individual show or a guest or topics that resonate with you or some topic that you think was off topic, didn’t, didn’t really belong on the show. You know, it might be this week’s show, it might be next week’s next month, next year. Anytime I’m I’m interested in your opinion, I’m interested in your feedback. I welcome it. Positive, negative, good, bad. I can take it. It’ll be okay. I’ll be fine. I am genuinely interested in what you think about what you’re listening to week after week. And the best way to get feedback to me is either the contact page at tony-martignetti dot com or just email me tony at tony-martignetti dot com. Eight

[00:38:26.57] spk_1:
that is Tony’s take two. We’ve got Boo koo, but loads more time here is personalized fundraising at scale.

[00:39:06.50] spk_0:
Welcome to tony-martignetti, non profit radio coverage of 23 NTC. Our continuing coverage of the 2023 nonprofit technology conference at the Colorado Convention Center in Denver where we are sponsored by Heller consulting technology strategy and implementation for nonprofits with me. Now is Joe Frye Account, group director for nonprofit and Cause at Town Hall Agency and Peter, Vice President of Innovation at Town Hall Agency, Joe Peter. Welcome to nonprofit radio. Thanks

[00:39:14.64] spk_4:
for having us. Thanks

[00:39:15.42] spk_0:
tony and my welcome also to the, to the teams at Town Hall Agency. What Peter, what is Town Hall Agency about

[00:39:33.06] spk_5:
Town Hall agency is an agency that is focused on the non profit and higher education sectors and it’s a full service digital agency. We have been uh kind of evolved and grown out of our parent company, which is, which is Situation Group and Town Hall. We, we have really brought a lot of folks on board to grow that brand for us. Uh And Joe can speak a little bit more to that, but it is, it is an outgrowth of the work that we’ve been doing for a lot of our uh clients that care about creating passionate communities and really making sure that we’re making impact in the work that we’re doing.

[00:39:59.55] spk_0:
Your session. Topic together is personalized, fundraising at scale a how to discussion. So we’re gonna talk about the how to of personalized fundraising at scale. Joe, what what could nonprofits doing a little better? It sounds like with

[00:40:29.38] spk_4:
personalization. Yeah, it’s, it’s a great question. I mean, you know, I think when we look at the data already, about 60% of non profits are doing some sort of personalization, right? It’s the at scale that we’re really talking about. Um And it really, to me and to Peter, we were talking about this, it doesn’t necessarily start with the tech stack. It’s more of a mindset. Um And how do we break down the silos within nonprofits? Um So that we’re not personalizing one channel at a time, but we’re personalizing the whole ecosystem.

[00:40:46.94] spk_0:
And so you’re encouraging us to go beyond the hello, first name, email, personal and, and assuming that we were personalizing, we use people’s first names and

[00:41:12.30] spk_5:
emails. It’s not a bad place to start, but it’s really growing from that and kind of thinking about the subtle ways that you can do personalization across multiple different channels. So not just saying okay, one and done, we do it here, we’ve ticked that box. But how can we always be thinking about increasing that level of personal is a because we see that constituents respond to that. They actually, they have a tendency to give more when personalization is done, right?

[00:41:20.13] spk_0:
So Peter, how, how far can we go? And what’s, what’s a better definition of personalization?

[00:42:03.02] spk_5:
Well, I, I think there’s a lot, there’s a lot that’s coming out right now in, in thinking how this is going to impact every single part of our lives. I think we’re being personalized to, in ways that we do don’t even realize every single day. And, and one of the things that we talked about in our panel was how can we make sure that we’re always doing a feedback loop of the data that we have, we have first party data about the people were communicating to. And then that the second piece is really making sure that all of that data is consistent, cleaned up, de duplicated, not the most fun part of the job, but that really allows you to then take action what you know, and then always be listening when you’re continuing that conversation with your constituents, they’re giving you feedback on how they open their emails when they do that and the kinds of things, the things that they’re reading on your website. So always make sure there’s a feedback loop to not just rest on your laurels about what you think, you know, but how are you continuing to learn about those people as you evolve in that relationship with them?

[00:42:28.54] spk_0:
You mentioned that we’re always being personalized to, I mean, I’m thinking of any of the, any of the online retailers, you know, customers who looked at what you looked at, looked at these other things, people who bought what you bought these other things, people who bought what you bought, bought these other things with those. I mean, these things paired together, right? We know this is your preferred address, you know. So in those types of ways, is that what you mean? Yeah,

[00:42:48.46] spk_5:
the example that we used

[00:42:49.50] spk_0:
in this is one example, retail and online

[00:42:57.29] spk_5:
retail. Yeah, the example we used in our presentation was about kind of online streaming platforms. They’re all vying for our $8 a month right now. And the ones that are making sure that they know what we like and giving us those recommendations from their content library. Those are the ones that are going to have that competitive edge. So I think we see it a lot in the for profit world that, that personalization is kind of survival of the fittest. But then, you know, the challenge is how do we adapt that for nonprofits when we’re not putting those up against each other in a competitive way? But we’re hoping that we can just make sure that we have the best relationship with our constituents.

[00:43:26.43] spk_0:
I just got an email yesterday that HBO Max is becoming Max. That that’s an interesting branding. I would have thought HBO Max would be better uh keeping their name, front center, but

[00:43:39.27] spk_5:
there’s a lot of money to make that

[00:43:54.59] spk_0:
decision. Okay. Um So look for that big change. Uh So, so do we need some infrastructure, we need to be able to capture and preserve and then coalesce the data that you’re, you’re talking about? Either one of you need infrastructure back in before we can personalize that scale. I

[00:44:26.70] spk_4:
mean, I think one of the things that Peter and I spent a lot of time thinking about is what you do actually need, right? You need data, you need a tech stack, you need a website, you need an email platform, you need something like that. But really it’s organization, right? It’s, it’s a little bit of time. And in our panel, I talked about an example of the client a couple years ago where we spent two hours a month, tagging their data for four months and we had enough data to then personalize everything to them two hours in a month. Yeah, it wasn’t much time at all. Right. And we didn’t ask them for new technology we used what they were using. Uh And so I think there are ways to do it. It’s why we like to say that yes, it can be a tech stack, but really it’s a mindset.

[00:44:45.53] spk_5:
And I think unless you’ve built your own technology from the ground up, chances are there are features within the tech that you use today, you don’t know how to use or that you’re just not using to the extent because those platforms are always improving

[00:44:57.88] spk_0:
tags, attributes, segments, segments. What else are these things commonly called across different platforms? Anything else that

[00:45:31.73] spk_5:
mark that there’s a lot that falls on like marketing automation. Um You know, I think there are more and more platforms that can identify the best time to send, not just for your entire audience but based on you, you know, when do you tend to engage with those emails and then when I hit send for that, you know, maybe it’ll hold that email until it knows when tony is going to open it and it will deliver to you at the right time. So it’s just scale being able to exist. It does exist,

[00:45:34.73] spk_0:
just describe something that you’re dreaming of

[00:45:37.16] spk_5:
that exists. Otherwise I’m going to go off and trademarks but know that exist today. Absolutely.

[00:45:41.67] spk_4:
Existing tools kind of upstream and downstream, right? Like not just the really expensive tools but also the more achievable approachable tools. Okay.

[00:46:13.92] spk_0:
So folks may already have this these resources, you just have to exploit them. That’s right, because I’m thinking of, I use male chimp for my company, emails and uh blasts for the podcast. There are, there’s, there’s like send time optimization. Um I don’t know if it’s including optimizing for me, but it’s including optimizing for the folks I’m sending to and I’m not even thinking about segments, I could set the audience and then segment and then send time optimization for the different segments. I’m just doing it in one

[00:46:37.85] spk_4:
group. Alright. And right, that’s, that’s part of when we define personalization. That’s part of what we’re talking about, right? Like a lot of people think personalization, 1 to 1, ultimately, we’ll get there. But like let’s start in a smaller phase of personalization, one to a persona, one to a group of people. Let’s build our confidence there. And I think a lot of it is kind of, it sounds so big and intimidating and you know, we have all this data and we’re gonna get lost in that data. But when we break it down and we really try to crawl, walk, run a personalized approach. We can do it in ways that everybody gets on board. We can start to break down some of those silos and barriers inside of organizations, bring everybody to the table know clearly.

[00:47:00.10] spk_0:
And then it just become awareness because we’re reassuring folks that a lot what they need is already in place. It’s just exploiting it.

[00:47:22.34] spk_5:
And I think the subtlety of how you approach it and how you start that, that crawl phase. I think we’ve all gotten that email that was personalized to us, but maybe it had the wrong name or it had the first name tag instead of our actual name. And you may I equate that to, uh, if a romantic partner calls you by the wrong name, you might forgive that, but you’re never going to forget that moment. So, so how can we be thinking about personal, personalizing things in a subtle way where it’s just enhancing what we know about you? But we’re kind of mitigating that risk of maybe, you know, as all technology does from time to time, you know, makes a mistake. But, but that’s really where that second stage we were talking about before of making sure that your data is constantly sanitized up to date, clean and consistent. Are there

[00:47:47.25] spk_0:
other examples that we can, we can give folks a different types of personalization. Yeah.

[00:48:56.61] spk_4:
So I like, I think there are a couple of things we can do personalization wise. One is we can personalize to the content. So um right, hubspot came out a couple years ago now with the stat that they have dynamic CTS built into their platform. Uh And so essentially the CT A changes based on your data uh and they came out and said it converts 202% better than a static one. That’s a huge number. But what are we actually personalizing that too? Is it the story that it appears underneath? Right? So our ask is based on uh whatever the blog post topic is and like what was able to help that person and that impact story or we personally personalizing it to the fact that tony donated $100 last month. Now we want them to donate 100 and 20 because we want them to donate 20% more. So, what are we really personalizing too is a good, a good place to start. Um You know, one of the things that I’ve spent a lot of time with is working with organizations have gift catalogs and how to activate a gift catalog across a blog to then have a CT A that isn’t even dynamic. It’s static, but it’s written in the same way that the ask and the gift catalog is so that way everything ties together. So regardless of which channel somebody’s engaging with you with or what the ask is. Everybody’s on the same page about what that actual ask is going to be. And it feels more personal to the donor and the potential donor.

[00:49:09.98] spk_0:
Peter. Other examples. Yeah.

[00:49:32.43] spk_5:
Well, I think one of the things that Joe and I were having some conversations around, uh and I know he’s done some, some campaigns with this personalized video is something that’s becoming more and more attainable without, you know, breaking the bank. Really, there are a lot of services that you can work with to have different videos stitched together. They could include things like your donation history or, or just an appeal to you or, or really just includes segments, you know, as part of that B roll that of things that we know that are important to you. So when you’re thinking about a video campaign or an end of your appeal, you can actually start to use more and more to uh tools that, that every piece of that campaign have some level of personalization going

[00:49:50.42] spk_0:
on. Are there any video platforms that you can, you can shout out recommend as a potential resource

[00:49:56.18] spk_4:
we like item, you spell it. Idomoo

[00:50:01.90] spk_0:
idomoo

[00:50:05.18] spk_4:
dot com dot com. They do a great job really connecting in um to a database or uploaded Excel docs. Um

[00:50:14.18] spk_0:
So the video, so Peter, you’re saying like the B roll can change based on the data that’s in your CRM.

[00:50:30.45] spk_4:
Yeah, B roll the music, the ask everything, right? So everything is a data point. Um And it doesn’t really change your production process that much. They, their system has an after effects plug in that. A lot of producers and editors are already using after effects to produce videos. Um And so you define what the personalization is, what the element is and then you create all the different assets to that. Um But to your

[00:50:45.40] spk_0:
point, both of you, you could start with, maybe, maybe start with first name and maybe giving history or something like that or start simple. Don’t, don’t, you know, you’re not, you don’t have to be Martin Scorsese to produce your first one. But explore

[00:51:32.04] spk_4:
and I think like also, right, if you, if you even wanted to explore it at a higher level, um when somebody makes a donation, right, you, you know what they clicked on before they donate it typically, right? You’re gonna know if they came from an email article from a blog post from something. And so if you take that and you say, you know what, I’m gonna follow up with a personal thank you from somebody that benefited from a donation like this or from our president and CEO or from somebody on our team. Uh And I’m only gonna show them stories and content around the topic that they actually donated to. Um It’s a nice way to personalize in a very subtle way. So it’s not actually saying, thanks Tony for your donation of X, but it’s saying thank you for your support with a personal uh personalized aspect and then also showing them other stories, other impact that you have in that that segment

[00:51:48.01] spk_0:
related to what they gave to. Yeah, he’s a great example. Any other what other examples that we

[00:52:37.21] spk_5:
got on the media buying side? There’s a lot of conversations we’re having around dynamic creative. So this idea of dynamic creative that you when you’re building out your, let’s say it’s your display ad, you have a few different versions that you upload into a system. And then that system can based on targeting as media has always done. But it can also, you know, know where you are geographically and it can say, uh you know, here’s, here’s an opportunity for you in your area and it will show you something different because you’ve set up the rules to do that. It takes, it does take a change of workflow, the tools are getting cheaper, but it does require your team to maybe work in a way that they haven’t done in the past. And the non waterfall way of saying, okay, we’re going to put this ask out to the designer to get back the assets and then we’re not going to talk them again. Well, we may need to go back to that designer and say, you know what we need another variation that can achieve this thing that we’re trying to target. So can we get a few more from you? And it’s just really about making sure that, that the team is, is having that communication. It’s, and there’s a muscle within the organization to be able to adapt to that.

[00:52:58.92] spk_0:
And you were talking about media buying. What are some examples of your, your think? Um

[00:53:00.28] spk_5:
Well, just like the ads that we see,

[00:53:01.81] spk_0:
search, search, search,

[00:53:04.06] spk_5:
search ads

[00:53:28.70] spk_4:
and search ads. It’s, it’s built into Google Google ads from from the start, right? They have the dynamic ads and they optimize for you using AI but you can also optimize by location and, and some platforms allow you to kind of put together other assets. Um I mean, I also think about, you know, as just another example, thinking about communication channel preference and frequency. Um for some reason, I don’t know why my mom will not text me but she Facebook messages me. I can’t get her to text me, but her preferred channel is Facebook messenger. Um And so, you know, with donors, they all have a preferred channel um and a communication frequency that they want to hear from you. And it’s okay to ask for that. Uh

[00:53:47.61] spk_0:
Simple surveys. Yeah. How do you, how do you like us to be in touch with you?

[00:53:52.43] spk_5:
Yeah. And you mentioned Male Chimp a little while ago, tony is something that you use. The survey tools are built into that platform as well. So you can, you can deploy an email that links, you write to a survey on the same platform and then that survey will automatically update those tags on that constituent that you already have. So it’s, it’s, it’s both you can, the tools have never been better to integrate those different tools. But some of those tools are actually adding within themselves to give you even more.

[00:54:19.99] spk_0:
Any other examples you want to share? Did you do your session already or it’s coming up? Any other examples that came from maybe questions or that you shared? No, holding, holding out on non profit radio.

[00:55:10.27] spk_4:
No, we um you know, we talked a little bit about a little bit about chat, lots, a little bit about automation or across social platforms, right? Um I’ve used in the past multiple platforms, but I really like many chat as an example where you can actually set up triggers. So somebody that likes a post or somebody that comments on one of your post gets a message sent to them through whatsapp or any of the Facebook ecosystem messenger wise. Um And it’s just a nice way to kind of build that communication back and forth in that network uh in a not really creepy way, right? Like everybody wants to be engaged with or if they don’t, they tell you, they don’t want to. But it’s often a nice way to kind of automate some of that when we’re thinking about how we can do it. It’s,

[00:55:18.26] spk_0:
it’s interesting. Alright. So somebody liked or commented on a post. Yeah, I don’t know. Just a like and then they get something

[00:55:21.21] spk_4:
they could, I mean, you can set up whatever rules you want. Right. Maybe it’s three likes, four likes.

[00:55:26.33] spk_0:
Yeah, maybe a couple, a couple, a

[00:55:42.20] spk_4:
couple of engagements. And I think that’s where like, you know, I think a common theme, especially at this conference but that we often see is always be testing and it’s what really is that, you know, is it after five likes, somebody is likely to want to engage with you more and they’re looking for feedback from you. Um or is it after 10, like what really does that donor journey look like? And I know everybody is a little bit different. But, and

[00:56:25.31] spk_5:
I think Joe, you, you alluded to this in our panel, but when you’re engaging, when constituents are supporting a nonprofit, they see that relationship is very personal. If they’re going to give you their money, it’s usually because it’s something that they believe in, they support your cause. So, so we find a lot of times people are looking, you said it might seem a little creepy, but we, we find that people that are willing to give often want to engage in a dialogue. So it’s just about making sure that we’re engaging with them in the right way. They don’t just hear from us, you know, once a year when we need money, we’re making sure to, to put information in front of them that we, that we know is with them for them based on what they’ve said to us

[00:56:28.08] spk_0:
before. It was just that one example of the single, single lake, single thumbs up. And then I get a message on what’s

[00:56:47.03] spk_5:
happened. Well, yeah, and you know, we touched very briefly, uh you know, on A I what AI is going to be doing to the world of personalization. Uh I was at a talk recently from Amy Webb from the Future Today Institute and she said we used to search the internet and we’re getting to a point where the internet is now searching us. So just everybody buckle buckle your seatbelts in terms of what’s going to be happening in our worlds around uh the kinds of messaging that we’re hearing from all the new AI that’s coming online.

[00:57:03.11] spk_0:
What does she mean by that? The internet searching us? Well,

[00:57:16.74] spk_5:
that all the signals that we’re putting out into the world about our preferences, what we like that, that, you know, in the best case scenario, you have a dedicated team that’s looking at those making sense of them and, and figuring out a strategy that works to communicate. But when you just, you know, we’re getting to a point where a lot of tools are being unleashed that haven’t been tested before. So, you know, what was the micro response time from how someone moved their mouse from the bottom of the screen to the top. Does that have an indication of maybe a health issue that they’re dealing with? And you just, it doesn’t take long to go into some, some really black holes around this conversation.

[00:57:41.43] spk_0:
Trillions and trillions and quadrillions. We’re all,

[00:57:44.88] spk_5:
we’re all putting out data. Yeah.

[00:58:12.73] spk_4:
And I think that’s the thing, right? Like data, the amount of data can be scary, right? Like I have to analyze all this data um from a personal standpoint where Peter and I I kind of start is you don’t have to analyze everything. Let’s make a hypothesis, right? Like do people care more about where you do your work? Do they care more about the aspect of what you’re doing? Like what do they really care most about? And let’s try to just collect data around that and organize that data first and see if that’s actually what they care about and then move on from there. Yeah.

[00:58:14.74] spk_5:
And don’t be afraid to act. I think it’s possible in an overwhelming sea of information to become paralyzed. But, but you know that at the end of the day, the goal is to try something and see what impact that has. See if it moves the needle and make sure you’re paying attention to those performance indicators to make sure what you want to do is actually happening.

[00:58:32.04] spk_0:
So staying short of the micro seconds that it takes to move the mouse, how can we collect on our own? Some of this, some of this, some of the data that we can be then used for uh personalization at scale.

[01:01:07.08] spk_4:
Yeah. Um Well, to go back a little bit about the data piece, right? Like let’s let’s take a step back and think about why personalization really matters and like why it started in in the more commercial world first. Uh there’s a data point out there that says every second it takes me to, to think about where I’m at on a website and to act, take the next step, there’s a 10% drop off for every second. So 10% plus 10% plus 10% right? And so it’s easy to see how somebody can go from clicking on an ad, a search at Google Grants, add something like that to a website that takes a couple of seconds to load to where you went from, somebody who was going to give to you. So now there’s a 50% chance, right? Because you’re 567 seconds in by that time. Um And so personalization really started as a way to remove friction, uh which is what people often are looking for. And we know that people are really interacting with organizations across channels across platforms. Maybe it starts with uh friends um post on IG or linkedin sharing a success story and you click on that and you’re interested and you sign up for a newsletter and then you get a newsletter and you kind of read another blog post and you kind of build your relationship over multiple channels. Um But when we think about the data that you can collect, right? It’s what if you’re, you’re collecting like the last step. Um Google Analytics has a previous step metric. So everybody that goes to your donation page that converts, what was the previous step that they were on? What was the content? Um Let’s analyze that content. Let’s see what, what looks good about it? Is it 1000 word blog post? Is it a video that was embedded? Is it the ask itself was $50? And we know you actually only gave 25. Why did you only give 25? We can start to look at some of that data. Um And with an email, right, we can see what you’re clicking on open rates, uh platforms like mail chimp and hubspot and in constant contact, they all do that on an individual email record. Uh So you can actually start to see and when we do these uh and we start tagging me. So let’s start with email, right? And let’s figure out if we’re tagging around topics. What tags are people clicking on? Like are people only clicking on an article about X or are they only clicking on articles about why? And let’s start to segment those and build out more detailed personas just from an email engagement because they’ve given you their information, they’ve said they want to hear from you. They’re going to engage with you likely. Um, and it’s just an easy way for us to start there and then expand it out to multiple

[01:01:11.11] spk_0:
channels. Everything you just named is eminently doable if you’re using the most basic email, email service. Yeah, Peter

[01:02:33.78] spk_5:
to go back to, I think the idea of being a good steward of that data um treating it responsibly. Not only because legally you have to and more and more laws are coming out to say, you know, this is, this is how governments are protecting all of our data every single day. But also listening, listening to your constituents letting them know, we alluded to this earlier, letting them know why we want that information and how we intend to use it. We really just want to deepen our relationship with you. We want to make sure we’re landing your in your in box at the right time when we have something to say and when we think this is going to be important to our relationship and we’re listening to you, if you want to come to us and say, you know what? I need a break, I need to, you know, I want to change our relationship and being responsive to that. It’s not so that’s not just the technology and you know, all of the check boxes we’re all familiar with when you hit the unsubscribe button on an email and it takes you to that form and it’s like, why are you leaving? That’s kind of very cold. You have to do that. But also because privacy laws require outreach and you have to be listening to that you have to have in most states, a phone number and an email address where people can reach out to you and say, tell me what you know about me and in our organization, we listen and, and we look at every single one of those and we treat them with respect and we treat them as we would want to be treated if we were reaching out to somebody else who had our data.

[01:02:40.14] spk_4:
And again, that’s, that’s process, right? That’s not, that’s not necessarily technology, it’s, it’s a process internally and that’s part of the reason we say personalization is a mindset.

[01:03:04.77] spk_0:
Yeah. Um Peter, can we go further? So Joe identified um you know, like I was saying, data, that’s eminently collectible. You, you can start tomorrow, just turn on some analytics or, or just go back and look at data that’s already been collected. What will be the next step in terms of data that we could collect or methods that we could use to collect data for more personalization?

[01:03:50.19] spk_5:
Well, I think the way we think about it is may be reversed a little bit. We want to start with what, what is the outcome that we’re looking for? And how do we get there? Because I think it can be really tempting to just say, let’s plug another data source into the machine and see what happens. And I think that’s what you’re seeing a lot with a lot of the large language models that are pervading and coming out in the AI world right now. It’s, let’s just hook up everything that everybody said on reddit and see what happens. And I think as an organization, we don’t want to be, we don’t want to collect something that we don’t need to have to make the relationship better. It’s very tempting um to say like, oh, look, we can get 50 more data points. But if you don’t have a plan for that, then, then you’re just kind of bloating your systems and you’re, you’re risking having more than you need. Um So I think it’s, it’s, how do we, what is the end goal that we want? How do we want that constituent to feel at the end of this relationship? And then what do we need to get there? And, and let’s not over indulge.

[01:04:20.35] spk_0:
Yeah. Very good point. All right. Um What else? Um What else from your session that we haven’t talked about yet? We still have some time if, if there’s more we can talk about.

[01:04:27.75] spk_5:
Well, I think we, we were really encouraged by the, some of the conversations we had after the session. Questions.

[01:04:33.89] spk_0:
Yeah. What, what questions came or what Yeah, I think, well, he can come

[01:04:40.51] spk_5:
anytime you want the vice president. I’m just here to make Joe look good. That’s my job today. I don’t know.

[01:05:09.64] spk_0:
I see Deray vice president and group director, so Peter is the vice president. All right. Um, no, I’m not trying to create a tension within, within town. Yes. Right. Right. Um, what else came from? Yeah. Get Joe Rogan’s numbers. Right. I start going to fisticuffs. Um What else came from this audience feedback, whether questions or comments after privately, what stuck with

[01:06:25.03] spk_5:
you? I think one of the things that stuck with me was going back to what Joe was saying. It’s, it’s not just about the technology and making sure the gears are spinning, but oftentimes in organizations, it’s about the human work of getting teams that are all focusing on their own individual piece of it who are very proud of the work that they do to come together and have a conversation and understand what the bigger goal is. So there were, we all have egos. We, we all want to be told we’re doing a good job and if my part of the machine is working, I’m going to call it a day. Don’t bring me into a meeting to tell me how I have to change something because now some and so what I’m doing is working, but to really achieve something like personalization at scale, it does require getting people into a room together and almost having kind of like a professional therapy session and saying this is where we’re trying to go with our, imagine if we had a system that looked like this. Now, we’re not saying anybody in the room is preventing us from doing that, but we know that we’re only going to get there together by cooperating and finding a new way to break down those silos that exist today and, and how we do that needs to be respectful of everybody who wants to show up and it’s gonna be key to making that happen. Okay. Very good,

[01:06:26.01] spk_0:
very good perspective. Anything else that for anything struck you from the questions, anything else, audience related questions, comments

[01:07:58.00] spk_4:
that yeah, I mean, I think um I think there were really two things, one kind of piggybacking a little bit on that. We spent some time talking about making sure that when you’re collecting KPI S to see if personalization is a success, right? When you’re starting small, like what are you actually looking at? Um if you personalize the subject line of an email, the primary KPI shouldn’t be a donation, it should be an email open, right? And so when we start to have these leading indicators um that are kind of micro metrics that we’re looking at, we can start to get more people on board because we’re then sharing the same language with them, right? Uh We spend a lot of time talking about uh just how different people perceive different words, uh awareness, for instance, right? Like when we run an awareness campaign as an agency, we’re thinking it’s brand lift, right? The action is, does somebody remember your organization name and what you do? Um But oftentimes when organizations come to us and they say we want an awareness campaign, they actually mean they want somebody who doesn’t know them to take an action. Uh and it’s a, it’s a small difference but it does change one, the metrics that we’re tracking and to the type of, of media by that we do. Um And kind of how we message that. Uh And so I think it’s important, like all teams have slightly different language are slightly different connotation of a certain word. And so getting everybody, like Peter said in a therapy session at the beginning to kind of define everything that we’re gonna talk about. Everything that we’re gonna do is a really important key step. Um And it starts with a pis

[01:08:21.76] spk_5:
and, and just because you think something may seem obvious, don’t assume that everybody in that larger group when they get together is necessarily going to click on everything. And an example I often use is in the world of technology, a developer means one thing, someone who codes software in the world of nonprofits development is raising money. So just that assumption, if you’re going off on a tangent about something, and there are people in the room who maybe haven’t worked together before. Don’t assume that everybody is using the exact same dictionary

[01:08:27.75] spk_0:
work in development, right?

[01:08:29.90] spk_5:
Good website. No, no, no, not that kind.

[01:08:45.51] spk_0:
All right. Leave it there. Does that sound good? Alright, they are Joe Frye account, group account, group director for nonprofit and Cause Town Hall Agency and Peter president of Innovation at Town Hall Agency. Just to foment a little more dissension back at the

[01:08:50.47] spk_5:
agency. Thank you very much for

[01:08:53.45] spk_0:
sharing. Thanks. Thanks Peter. Thank you very much. And thank you for being with tony-martignetti non profit radio coverage of the 2023 nonprofit technology conference where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. Thanks for being with me.

[01:09:21.77] spk_1:
Next week, we wrap up our 23 NTC coverage with communications and development teams working better together. If you missed any part of this week’s show, I

[01:09:24.73] spk_0:
beseech you find it at tony-martignetti dot com.

[01:09:43.62] spk_1:
We’re sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster, helping you help others donor box dot org. Our creative producer is Claire Meyerhoff. I’m your announcer, Kate martignetti. The show social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein.

Nonprofit Radio for July 3, 2023: Brand Democracy & What To Avoid When Selecting Your Next CRM

 

Claire Taylor Hansen & Jennifer Daw Holloway: Brand Democracy

Continuing our coverage of the 2023 Nonprofit Technology Conference, a conversation about letting go and democratizing your brand, so it’s collectively owned. The why’s, what’s and how’s are explained by Claire Taylor Hansen of Big Duck, and Jennifer Daw Holloway with Ipas.

 

 

 

 

John Coogan & J. Michael Fisher: What To Avoid When Selecting Your Next CRM

John Coogan of CharityEngine and J. Michael Fisher at the Army Historical Foundation, pose the key questions to answer internally before you go shopping, reveal must-have functionality, and share insider secrets, all to help you avoid the common pitfalls of CRM system purchases. This is also part of our 23NTC coverage.

 

 

 

 

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[00:00:31.23] spk_0:
And welcome to tony-martignetti non profit radio. Big non profit ideas for the other 95%. I’m your aptly named host of your favorite abdominal podcast. Oh, I’m glad you’re with me. I’d be forced to endure the pain of acute flaccid myelitis if you made me nervous because you missed this week’s show,

[00:01:48.87] spk_1:
Brand Democracy. Continuing our coverage of the 2023 nonprofit technology conference, a conversation about letting go and democratizing your brand. So it’s collectively owned the wise. What’s and how’s are explained by Claire Taylor Hanson of Big Duck and Jennifer Doll Holloway with I Pass and what to avoid when selecting your next CRM, John Coogan of Charity Engine and J Michael Fisher at the Army Historical Foundation posed the key questions to answer internally before you go. Shopping, reveal must have functionality and share insider secrets all to help you avoid the common pitfalls of CRM system purchases. This is also part of our 23 and TC coverage on Tony’s take two. I’m available. We’re sponsored by Donor box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others. Donor box dot org here is Brand democracy.

[00:02:43.62] spk_0:
Welcome back to tony-martignetti, non profit radio coverage of 23 NTC. You know what that is. You know, it’s the 2023 nonprofit technology conference and that we are at the Colorado Convention Center in Denver. And you also know that we are sponsored here at 23 NTC by Heller consulting technology strategy and implement it for nonprofits what you don’t know now, but you are about to is that my guests right now are Claire Taylor Hanson, who is creative director at Big Duck and Jennifer dot Holloway, Director of Communications at I pass, Claire and Jim. Welcome to nonprofit radio. Thank you. Thank you. Pleasure to have you both. Your session is coming up. This is a good preparation on brand democracy. Um So I’m going to say Claire as the agency representative of the agency, client relationship, representing Big Duck agency. What is brand democracy?

[00:03:41.27] spk_2:
Sure. Well, first Big Duck, we think of brand as the impressions that you’re forming in your, in your audiences, the impressions that your nonprofit creates out in the world. And so when we think about brand democracy, we’re shifting our orientation to the history of branding, which is about single ownership. It’s about signaling value. It’s about tightly controlling the impressions that you’re making. It’s about regulating who’s communicating on behalf of the brand. And you’re switching, you’re thinking you’re thinking to instead being about collective ownership of the brand. And so you’re equipping your community of supporters to communicate on behalf of the brand and to really be the brand and inhabit the brand. So it’s really about sharing power and sharing the power of brand in a way that’s aligned more with many nonprofits these days that are thinking more about how can we share and distribute power and how we can communicate and build a brand. That’s more representative of who we are as a non profit and a mission led organization

[00:04:10.33] spk_0:
and Jen as the agent as the nonprofit representative. This all sounds very scary like it’s anarchy that we’re gonna lose control. The brand is going to be diluted. People aren’t going to use the right colors. There’s Farrah trumpeter trumpeter offstage. Hello, how are you? Good to see you. I love the purple highlight too. From Big Duck in Brooklyn in Brooklyn

[00:04:14.42] spk_2:
were now distributed across the country and beyond office in Brooklyn. No, we don’t. We’re now fully distributed, distributed.

[00:04:31.13] spk_0:
All right, used to be a Brooklyn based. Um So Jen, now I’m concerned the colors are gonna be right. People are gonna write, I pass with my period, period, period, period going to dilute the name, the brand, everything is gonna be anarchy and everything that we have invested in our brand is going to be lost. Why is that not true? If we democratize

[00:05:22.34] spk_3:
our brand, it is totally not true. And like Claire said, um we’re uh an ingo. So we’re fairly large, we’re working about 18 countries. Um We have offices in 18 countries. We work in about 30 countries around the world. So brand democracy for us is really important because we’re our core values are justice equity, right? So good. Um We are an organization that is working to expand abortion and contraception access around the world. We are working toward global reproductive. Your work is cut

[00:05:31.31] spk_0:
out for you in the United States for about the past 12 months

[00:06:26.18] spk_3:
or so. It’s true right now. Today news happening. Yes. So um brand democracy for us is really important because we are actually our structure is changing. So we’re we’re not when we will no longer be a kind of a hub and spoke organization with power centered in the United States. We are shifting it, pushing it out, decision make, authority, shared leadership to the places that are closest to our work and closest to the people we aim to serve. So brand democracy allows more engagement. It’s about representing the brand in a way that is best for the communities that you’re serving and that you are part of. So and it’s about trusting our teams to know what is best for the community and their context.

[00:06:27.90] spk_0:
Alright. Um Can you go further and allay the fears of your fellow directors of Directors of Communications may be ceos that everything we’ve invested in the brand is now going to be torn asunder.

[00:06:44.05] spk_3:
Oh, no, no, no. I how can we trust,

[00:06:47.31] spk_0:
you’re not community to do the brand, the justice that we want them to. Well,

[00:07:08.54] spk_3:
I think because in brand democracy, when you’re thinking about the brand, your refreshing it or you’re doing a kind of brand, check up what you’re doing is engaging your community in defining and refining the brand so that you’re kind of living it. You, you understand the brand, the brand represents your core values, represents your mission and vision. So those are common threads throughout our country offices around the world. The mission, the mission and the vision are the same the way that the colors that you might use. They may vary a little bit. It’s okay. It’s okay.

[00:07:31.05] spk_0:
Okay. Maybe a couple of weeks of decimals off. I

[00:07:43.33] spk_3:
mean, the logo is set, but you can use it in different ways. You can use it with a tag line, you can use it without a tag line, but it’s still the local.

[00:09:01.53] spk_2:
Can I build on that? Well, I think we were talking about last night, Jen um at our happy hour moment about really questioning like what’s at risk, you know, and, and, and exploring also frankly, we’re exploring like what this could look like and what the limits are. So a brand is important so that you have brand recognition and so that you’re signaling, you’re building on the reputation of the entity. But if your, if your primary motivation as an organization is really to get folks invested and feel it like it’s rooted authentically in the organization. Well, maybe there’s a greater risk in having folks feel that there’s sort of a top down or western imposition of what a brand or quality looks like. Maybe that’s a bigger risk for you organizationally than having a color, a slight color shift. And so also it’s about having lots of education. So I pass does all this amazing work having webinars having downloadable tools. So things that are truly important for brand recognition, like your logo and like your vision in your mission, ideally, you are building in tons of education around those parts of the brand. But then also leaving room for if you’re in a in a South America where a color has a very different meaning than it does in America. Well, then if that color really resonates allowing folks to enfold that color within the brand and use that brand and have a little bit more, not a little bit more, a lot more regional autonomy with what I pass looks and sounds and feels like in the context in which they operate.

[00:09:43.09] spk_0:
Okay. Okay. What do we, you know, something just occurred to me. I have to have to get something off my mind. I talked to my wife production assistant for a second. You Susan because we’re we are live tweeting that you’re with us. But Susan needs the names of of these two guests in the spreadsheet. Does she know them because, because they got added last minute. Okay, thank you. Okay. Now, now, now you have my complete attention, you give me 30 seconds,

[00:09:46.79] spk_2:
you’re going to ask

[00:09:49.66] spk_3:
you a question.

[00:09:52.30] spk_2:
Like

[00:10:19.45] spk_0:
what, what is this? We’re starting, we’re starting to talk about what this looks like. But I have a very neophyte question because I’ve been studying this for about 11 minutes and you’ve been working on this for months and your presentation is coming up years and your presentation is coming up. What are we allowing folks to do? What are we allowing the community to do? What does this democracy look like? Well,

[00:10:20.58] spk_3:
it looks like a little, a lot of what Claire said in that you are able to represent. I pass in the way that is best for your context. So it

[00:11:02.92] spk_0:
means I want to tweet about how do I as a um newly empowered brand owner, co owner of the bypass brand treat the brand or tweet tweet differently now than I did for the other nonprofit where it’s a top down model. But I wanted to shout out that nonprofit too because I still love that one. Even though I’m not a co owner in their brand. How does my tweet look different for? I pass that it does for the more traditional brand, traditionally branded non profit. I think that’s a pretty eloquent question. I must say.

[00:12:13.32] spk_3:
I don’t know if my answer will be half, but I’m gonna try but I think two things that I pass we have various Twitter handles, right? So if you’re I pass Nepal, you have, you may have your own Twitter handle, you may have all your own social media handles. You may have a website that I pass Nepal, I pass in the US doing tweeting. So I think the thing is that you’re again bound by your values. So are you talking about reproductive freedom and reproductive justice? Are you thinking expansively and inclusively about who is impacted by abortion? Right? Are you, is that coming through in what you’re saying, whatever channel you might be tweeting in French, you might be tweeting in Spanish from from I pass. But I think it’s the personality and the mission and the core values that are coming through in whatever medium you’re speaking in or writing centered

[00:12:17.49] spk_0:
centered around the

[00:12:18.25] spk_3:
value. Exactly. Exactly.

[00:12:20.37] spk_2:
Can I build on

[00:12:21.32] spk_0:
that Claire? Go ahead because I have a question for you. But yeah, go ahead.

[00:13:09.88] spk_2:
I think also we worked really hard with Jen and by we, I mean Big Deck and by then, I mean, I passed two, we also just develop this brand. So it’s a new brand and so we worked really hard when we created that fundamental over, you know, that overarching layer of their logo and the main color to make them have community input from all of the different countries to make sure that folks could get on board with those aspects and those elements. So I think a big shift now is in your analogy of the nonprofit that was before and the nonprofit was after before, I felt it could have felt like, okay, we’ve got this logo that’s a kind of one size fits all. And it has to work for literally every country across the world where every country across the world didn’t help, pick the logo or to find the logo. Now you’ve got a logo where everyone literally did help figure it out. So it feels a sense of ownership and there’s flexibility built in and encouragement built in to say like okay. So this is the base layer. This is the fundamental thread that is consistent through all and now adapt as it makes sense for you. So it’s it’s sort of working with a set of tools that were designed for this purpose and with the with the flexibility and the spectrum of flexibility kind of built in and communicated and reinforced for folks.

[00:14:30.17] spk_1:
It’s time for a break donor box. It’s the fundraising engine of choice for 50,000 organizations from 96 countries. It’s powerful enough to double donations and simple enough to be used by everyone. Black girls code increased donations by 400% upward. Scholars increase donations by 270%. Maya’s hope saw a 100% increase in donors. The donor box donation form is four times faster, checkout, no setup fees, no monthly fees. No contract and 50,000 or go all over the world donor box helping you help others donor box dot org. Now back to brand democracy.

[00:15:27.60] spk_3:
Well, I know we have a lot to say, brand, brand democracy and, and like, like Claire was saying this flexibility. So our teams in different countries know their audience is better than, I mean, that’s you know about not being this kind of hub in the United States. I can’t tweet something that is meant for uh you know, let’s say people in a health system in, you know, Kenya, for example, or, you know, for advocates working on law change in Mexico. So it, that allows you to again have the flexibility to know your audience, know your community, you know, talk directly to them, which is kind of comms 101, right? Know your audience.

[00:15:28.39] spk_0:
Yeah, and, and give them the freedom to speak to their audience who they know better than you do.

[00:15:36.46] spk_2:
But I would generally push back on the anarchy thing because I don’t think that is not here

[00:16:11.90] spk_0:
on this podcast. I gotta make sure. So we’re talking about an international NGO. I pass what if we’re a local uh local state? I mean, you know, small, small town, whatever uh um agency is there, is there value in democratizing our brand? And um is there, is there,

[00:17:04.72] spk_2:
well, I think if your organization is, is really interested in sharing power and uh and um kind of authentically routing your brand in your community, then for sure. Yes. And then I pass, it was an amazing opportunity for us because it was the most obvious and clear, you know, of course, when you’re dealing with international Autonomous, you know, culturally sensitive work, this is a great solution. But now it’s interesting to use some of the thinking that we worked on and developed in this project and to think about how does this, how does this look for a for a regional nonprofit that’s got a small staff, like, what does this look like? And I think some of the ideas about, okay, well, let’s deeply listen to stakeholders that maybe we didn’t historically listen to when we develop the brand, how do we um pressure test the brand during brand development and see what folks are thinking about? How do we train the community and the staff, how do we maybe open up some parts like maybe there’s a toolkit that we can offer for folks. So I think there’s aspects of it and elements of it that for mission aligned for organizations where it makes sense for them and that are interested in these ideas would definitely uh we’re incorporating into our projects right now that are very different than interesting. It

[00:17:33.88] spk_0:
sounds like an example that folks may be more familiar with would be like giving Tuesday, right? I mean, don’t they don’t they have tools, they do have tools and resources and you know, take the logo, use the brand completely decentralized. Folks might be more, be more familiar with um than, than, than I pass. Okay,

[00:17:56.29] spk_2:
you’re right, probably in the world of campaigns like now this is bring into brand, which maybe feels a bit riskier, but this is a common strategy for campaign work because you’re trying to recruit and advocate. And so this is interesting, it’s like taking some of the same ideas and approaches that have been used for campaigns and thinking about does some of that make sense for brand as

[00:18:18.89] spk_0:
well? Where do you think if someone some non profit wanted to explore this, does it need to be part of a rebranding exercise? Because you said there’s a new brand for I pass or I mean, can their existing brand be democratized? I

[00:18:43.80] spk_3:
do want to say it is, it is a, it’s fresh and dynamic and new and everything, but we’re still I pass our mission didn’t change. So the way that we’re working is changing, so we called it kind of a super brand refresh. Right. Right. So maybe a better description

[00:18:47.75] spk_0:
and refresh and rebrand. But still,

[00:18:50.27] spk_3:
I mean, it was, it was verging on rebrand, but we’re still, we’re still I passed. So it was a big deal. I don’t mean to minimize that.

[00:19:06.73] spk_2:
No, but it’s true. I think this is really like a shift in thinking and then actually when you look at the actual brand assets and tools. It’s not that, you know, it’s not a shocking change. It’s just thinking about how you share and distribute and you know, communicate the brand in different ways.

[00:19:13.77] spk_0:
Let’s talk a little about brand ambassadors. How do you, how do you identify these folks? Maybe it’s easier, maybe easier for I pass than, than for the typical US nonprofit that is not international. But uh go ahead explain Jen brand ambassadors.

[00:20:54.05] spk_3:
We kind of you anyone who really sort of has an external facing role, right? If you, you may be talking to the media that maybe that’s different, you might be talking to donors, you might be talking to partners. You’re still an ambassador for I pass for the brand, right? And we have some ways that we’re in in on my communications team at the network level that we’re really trying to build the platform and create the support Claire mentioned tool kits, that sort of thing. So what we view our role is is to to help our brand ambassadors be the be as effective as effective as they can be. So it’s you’re speaking to community members, it’s your, you know, your speaking, you’re giving a speech at a conference or you’re doing a presentation representing I pass on our work that’s ambassadorship. I don’t know that we necessarily always pick them. I think they surface. And I think that anyone in an organization who again is talking with people outside with their community members should be able to represent the brand. And if they have the right tools and, and they’re, you know, they understand the mission which everyone of my passes clearly is committed to our mission. They can be a good brand. That

[00:20:57.14] spk_0:
wasn’t a good question. How do you pick them? Because that top down model, you’re anointed.

[00:21:03.98] spk_3:
Exactly.

[00:21:18.52] spk_0:
So I just made the sign of the cross and giving my giving up my religious background that no longer applies. You’re anointed the canonized, not a process of canonization. That’s what I was looking for, right? They emerge, they want to have lunch and talk to some of their friends about I pass or they want to do an online campaign and give up their birthday, you know, whatever

[00:21:31.64] spk_3:
exactly a donor who feels strongly about why they support ipads, they’re an ambassador

[00:21:36.77] spk_0:
empowered, they’re supported, they just emerge, they’re not, they’re not, they’re not canonized.

[00:22:07.47] spk_2:
And I think the idea of a brand ambassador, that’s not a new concept, you know, in the nonprofit world, like we’ve been incorporating that role in our trainings for a long time. But really, it’s um I think it’s acknowledging and creating tools and resources and approaching the this community of folks in a deeper way. So you’re, you’re saying you’re acknowledging that especially in the nonprofit world where maybe you don’t have infinite dollars to, you know, work on marketing. You know, instead you’re saying you’re capitalizing on the power of your community and you’re saying okay, I’m gonna, we have all these folks that care about us and our communicating on behalf of us. And so rather than trying like control the message or, you know, only have designated spokespeople, let’s kind of release a little bit more and kind of embrace that and capitalize, capitalize the wrong word. But, you know, really lean into the power of our community.

[00:22:31.95] spk_0:
I like the word exploit. It’s not, it’s not, it’s not a pejorative exploit. The you’re taking advantage. Yes, you’re exploiting. I mean, we exploit resources but not to the not to the detriment of the resources. I don’t think leverages, I’m tired of leveraging. I just, I got

[00:22:50.63] spk_2:
I

[00:23:44.69] spk_0:
amplify, okay. I grew up just using things now. I have to leverage them. Um It sounds, it sounds like more work. Um Like I learned in fifth grade, like simple machines as a fulcrum and a power, you know, it sounds too, sounds, it sounds like too much energy expansion. Um Okay, I could see, you know, I’m trying to apply this more generally. I see how it fits perfectly with an international NGO you’re 18 different countries, right? Okay. Um But for, for the more typical listener, I mean, you could be like approaching this but maybe not a full on, you know, um democratization, but empowering your ambassadors letting ambassadors emerge, let let people use your brand for an event or, or uh something they want to do. You know, a peer to peer camp or something, right? I mean, so like, you know, but you have a toolkit for them, there’s some Google, Google Google Docs or something shared resources where you can grab our logo here, grab some of our key talking points there.

[00:23:57.95] spk_3:
Right. Right.

[00:24:53.73] spk_2:
And then also there’s so that’s the brand assets, but there’s also kind of brand feedback, we like to think of brands as like living and evolving things. So, you know, if you reach out to your community for feedback on your brands and to kind of include them on how is it performing in the world, are there ways we could shift or adapt? So then you’re really through how you walk and talk and every through signaling to folks that, hey, this is yours to like this is, this is our communities brand. How do you get that feedback? I’m Google Surveys. You could have listening sessions, you can offer free gift certificates to have folks show up and kind of share their feedback on some questions and hear how folks are responding to statements like your mission statement, your vision statement showed them some recent materials, you know, and also just full acknowledgement. Were we are as an agency really like thinking about this wrestling with this kind of playing around with different ideas. Like this is kind of a new uh framework and way of thinking about branding for us to like as recently as you know, five or 10 years ago, my goal in life was to make the brand as consistent and as, and shut down, you know, anything that could potentially erode the brand as

[00:25:08.59] spk_0:
possible. Yeah.

[00:25:45.41] spk_2:
And, and now I’m questioning that I question, I’m not, not, I’m in some ways, I’m just, you know, wrestling with like, well, what if your primary motivation is instead to, you know, to embody the brand in, in your entire community? how do you get people engaged and passionate about what you’re doing? How important is it really if your hex value is consistent across, I mean, and it isn’t, I’m a designer, it’s very important that your website appear correctly across certain ways and that you have accessible colors. So it’s just thinking about at every touch point, you know, questioning the way things have been done, you know, is there a different way approach that could be taken that would be more in service to the mission and thinking about being maybe a little bit less um tightly controlled about some things that have historically been very locked down.

[00:26:20.37] spk_0:
That’s cool. Alright, Jen, I’m gonna leave you with the last uh last um encouraging words of encouragement, words of empowerment around loosening up, loosening up, maybe not, you know, approaching full on the way the way I pass is able to and really suited for as you both, you both agreed. But um empowering are the rest of the folks around loosening up the their, their

[00:27:20.83] spk_3:
brand, I think it serves many purposes, right? If you’re loosening up in the sense that you are actually practicing or leaning into brand democracy, you are empowering your staff, your community, like Claire said to speak to represent the brand and you’re not um you know, it was this top down calms or marketing controlled the brand in the past and it in a smaller organization, you don’t have a lot of comms and marketing people, right? So you really need more brand ambassadors. You need people to be sort of living what the brand means, be able to represent it and to sort of share those core values. And I think, you know, any size organization, your supporters or your community want to feel a part of something. And this is another way to help do that.

[00:27:42.64] spk_0:
That’s Jennifer dot Holloway, Director of Communications at I Pass and also with me is Claire Taylor Hanson, creative Director at Big Duck, Gen Claire Claire Jen. Thank you very much. Thank you for sharing. Thank you. Glad it’s worked out. Thank you. Thank you, my pleasure and thank you for being with tony-martignetti non profit radio coverage of 23 NT see where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits.

[00:28:07.55] spk_1:
It’s time for Tony’s take two. Thank you, Kate.

[00:28:58.22] spk_0:
Are you planning a conference or maybe some other training for later this year or in 2020 for I’m available if planned giving can fit into whatever it is you’ve got coming up training wise, then I’d be grateful if you would give me the opportunity to be a part of your program. I’m typically talking about launching planned giving at small and midsize nonprofits. That’s my target audience. So, if that’s your audience for whatever you’ve got coming up again, I’d be grateful if you’d, uh, give me the opportunity, I’d love to talk to you about it. You could use the contact page at tony-martignetti dot com or just email me tony at tony-martignetti dot com.

[00:29:10.19] spk_1:
That is Tony’s take two. We’ve got boo koo, but loads more time here is what to avoid when selecting your next CRM.

[00:29:38.33] spk_0:
Welcome back to tony-martignetti non profit radio coverage of 23 NTC 2023 nonprofit technology conference. We’re in Denver, Colorado and we are sponsored by Heller consulting technology strategy and implementation for nonprofits with me. Now, our John Coogan, who is vice president of client services at Charity Engine and J Michael Fisher, who is vice president of Development at the Army Historical Foundation. John Mike. Welcome to non profit radio. Thanks for

[00:29:55.39] spk_4:
having us. Thank you.

[00:29:58.40] spk_0:
Pleasure, pleasure to have you both. Your session topic is five pitfalls to avoid when selecting a CRM system. John, let’s start with you just high level. Why is this an important topic?

[00:30:48.95] spk_4:
Well, for me, it’s an important topic prior to Charity Engine. I was with, with non profits for about 15 years. And in each of my 43 of my four nonprofits had to migrate from one system to another for various reasons. And in each case, it was very difficult for me because I went in blind not knowing which questions to ask. And you know, I ran into a lot of implementation delays and you know, misunderstanding of the product. So we wanted to put together a quick session to help people who are shopping around for CRM. Ask the right questions, understand the perspectives, understand who to get in involved from an executive buy in within the organization. Um You know, you know, insists on things like transparency, understand data and the migration process. So they’re walking in with the right, I guess overall perspective. So that the buying process is a lot easier and the implementation process and and going live is even that much easier as well. Mike,

[00:31:10.08] spk_0:
is this something that Army Historical Foundation has been through

[00:31:14.23] spk_5:
and actually going through it right now?

[00:31:15.80] spk_0:
Is this a client vendor, client consultant relationship?

[00:31:19.52] spk_5:
Currently,

[00:31:21.34] spk_4:
he’s been a client of ours with two other nonprofits. He’s moved on to a new one that’s not yet a client.

[00:31:29.22] spk_0:
And so you’re going through a CRM selection now at the foundation,

[00:32:07.31] spk_5:
it was already done before my time and there’s been some implementation issues if you would. And you know, after I was talking to Charity Engine, you know, I was just telling them some of the things we’re going through, like, would you share that people would like to know because you’ve done it two times before and you’ll probably do it again in your career. And I said, of course, because the only way you can really help others is showing what you’ve learned. You know, it is free advice, you get a full refund and, you know, that’s one of those things. But it’s, uh, yeah, I’d like to share that information just because you do a lot digging as a nonprofit executive. You know, there’s no book, there’s no manual and you and I’ve done a lot of digging and I have some ideas of what I think is good and happy to share that and

[00:32:19.21] spk_0:
some sounds like some lessons learned as well. Yes.

[00:32:34.59] spk_4:
One of the big things is 10 years, 15 years ago when I was shopping for my first CRM, there were not a lot of options out there and nowadays there’s just so much noise, there’s so many different levels of CRM, you know, smaller, bigger all in one very specifically focused CRM. If you Google non profit CRM, you’re gonna be overwhelmed with the options. And I think that’s a big problem, especially for smaller nonprofits that neither have the time nor, nor maybe the sophistication with technology to wait to kind of wade through all of those, all the noise and really kind of come up with a product or a list of products that would make sense for them. So we want to help out with

[00:33:01.88] spk_0:
that John, let’s stay with you. You, you alluded to questions, questions, I think between the two of you, oh it’s five pitfalls to avoid, but you have a bunch of questions to ask. One of the pitfalls is not asking

[00:34:09.93] spk_4:
the right questions. It’s not, not being prepared, not being prepared for your. And so asking the right questions and understanding your current environment and who’s going to be using the system and what they needed for having the right people at the table when interviewing a potential partner in a CRM, because you need to represent everybody in the organization, you need to make sure this product is going to effectively give all those people what they need to do their job on a day to day basis. So if you’re coming in and you’re listening to a sales pitch and every, every sales pitch is gonna be similar, we’ve got these great features and great functionality. We do all these great things and we’re going to double or triple your fundraising in the year. But at the end of the day, you want to move past that you want to is this product the right product for me in terms of everyday use. Um my ability to understand it, my ability to leverage it in the right way, my ability to grow with it. And so you move past the sales and start getting into talking to people like me that run client services and actually install the product and get it going. Um So, so you can ask those deeper questions and really answers. Let’s

[00:34:13.92] spk_0:
drill down. So what are some questions that should be asked? What stage are we now? Were, are we evaluating choices at

[00:34:33.08] spk_4:
the stage we’re at now? I think, I think a lot of people in the room are probably, hey, we need to get out of what we’re in right now because either we need to grow or we don’t get what we need out of this or it’s too expensive. So there, there kind of just searching around. So you’re at the pre RFP

[00:34:35.98] spk_0:
stage. So you’re asking these questions internally. Yeah, you’re not asking them of the

[00:34:40.10] spk_4:
vendors. No, not yet. So and then, and then when you get the questions internally answered, then you can shop around and we’d off. Okay. So let’s

[00:34:48.13] spk_0:
get. So what are some of these internal questions?

[00:34:56.41] spk_4:
So for me, one of the, one of the biggest questions that, that I want people to ask is, is, you know, how is your customer support? And you know, do you, do you have a customer support team that’s gonna stay with us as partners?

[00:35:01.80] spk_0:
Well, that’s the question you’re asking the vendors.

[00:35:03.21] spk_4:
Yeah. Yeah. But internally the question has to be, what kind of support do I need?

[00:35:07.57] spk_0:
What do we

[00:35:21.74] spk_4:
have internally? So do I need, do I need support with like reporting. Do I need support with running queries or building building different cuts of data so that I can do segment, segment and emails and things like that. Let’s write that one.

[00:35:24.57] spk_0:
You gotta have

[00:35:38.89] spk_4:
segmented. Yes, you got a lot of segmented data. But I think, you know, if you don’t know what you need, if you don’t know what questions you need to answer for yourself internally, then how can you even expect to ask the right questions of the vendor? And I think that’s the big thing. So planning, sitting down planning, okay, what do we need? What are the questions we need to ask? What are the questions we need to answer for ourselves? So we can go out and look at products and eliminate those we know are not correct just based on our own needs. What else should we

[00:35:52.87] spk_0:
be doing? Introspectively look

[00:36:18.68] spk_4:
at your data? I mean, I think, I think one of the biggest things that trips nonprofits when they’re migrating is not understanding their, their data and where they sit right now, whether they’ve got a single database or multiple databases, are they using spreadsheets? What information is important? Are you managing duplicates the right way? Because what happens when you migrate first order of business is get your data into the new platform in the right way. So you can build everything on top of it and nine times out of 10, if you’re not understanding your data and keeping it clean and doing the things you need to do to prepare yourself to move in a new platform. You’re gonna end up adding a ton of overhead to the implementation timeline itself. And that’s a big deal,

[00:36:32.71] spk_0:
Mike in your experience. Now, I know currently you’re you and you joined the foundation after this stage. But in your previous two times, do you feel like what was your experience around the internal questions being asked? I

[00:37:25.08] spk_5:
think one of the hardest parts at this stage for the non profit of this putting the deal together is you actually have to go back in, make the new piece different than the old database. So a lot of times people sit around the table and they’ll re cobble this thing together and then you look at it like this is exactly what we already have and then you have to logically think, well, that’s if we’re really just gonna build the same thing, right? Have, then why putting lipstick on a pig and send it down the road? And the reality is technology changes so quickly now that, you know, even if you redid your database five or 10 years ago, there’s a lot of different pieces. You don’t have a lot of pieces, you could just jettison aside. And so I think that’s one of the biggest pieces at this point is don’t just remake your same database. That’s, that’s a big mistake that a lot of people

[00:38:29.31] spk_4:
make. Yeah. Again, when you get back to the questions, you know, if you’re asking yourself the right questions, then you’re, you’re understanding why you’re even looking to begin with. So, so we’ve seen some clients come in that end up expecting the same thing out of our product because they didn’t ask certain questions and they are basically trying to replace what they have for price alone. I think if you, if you’re shopping for price, you still need to understand what you’re getting into and you need to be able to think outside the box. What you know, I have an opportunity now to change my database infrastructure in my crm. What are things that I don’t like about my current environment? You know, what, what can I leverage out of the product to make my life easier to make us more efficient so that we can raise more money and do more things for our recipients. I don’t think a lot of nonprofits will sit back and think about that if they’re only shopping for price, you know, and I think that’s an important one. So, okay.

[00:38:32.13] spk_0:
Okay. Anything else about the planning stage before we move on to some must have anything else? Uh I think

[00:38:56.93] spk_5:
we touched on briefly and invite all of your, your interested parties who, who can give input, who can uh test early and they can see previews so they buy in it, calms the waters of this event because to a lot of people. This is a huge event. And if you, if you include the stakeholders early, it’s not as big of a

[00:39:00.88] spk_0:
deal. Who are some of those stakeholders that you see sometimes maybe this goes to lessons learned, but stakeholders get forgotten.

[00:39:21.51] spk_5:
It could be, it could be major gifts, the database based managers, customer service reps, uh the back end guys, if you would that, that are doing the actual data augmentation and you know, so it’s just a, it’s a wide variety, but it

[00:39:48.74] spk_4:
can also be the board member of the board member that is looking at the bottom line and getting the report on a quarterly basis, you know, they need to understand the product as well. Um And they didn’t understand why, you know, you’re moving into that product or they’re not gonna support it going forward. So I think at all levels, if you’re not having everybody at every level that’s gonna be leveraging the product or affected by the product, you’re basically doing yourself a disservice. Um and ultimately potentially creating downstream problems internally about the about the system, even if it’s perfect and,

[00:39:55.60] spk_0:
and including the board helps for some buying. Absolutely. Get that upper level management buy in.

[00:40:03.75] spk_4:
Yeah. So when you need to expand or you want to do certain things with the product that may cause, you know, cost a little bit more, whether it’s a new integration that was built into the product or new functionality that they want to leverage if the boards bought into it, it’s an easier process to adopt that, that new functionality.

[00:40:19.17] spk_0:
You have some must have functionalities that you think. You think every nonprofit

[00:41:09.59] spk_4:
needs. For me, the biggest one is a single database. Like I have lived through running non profit, smaller nonprofits where we’ve had distributed data. And there’s a lot of issues that go with that. Not the least of which is, you’ve got a contact record or a donor or a prospect that’s living in more than one data source, which can lead to uh siloed outreach. So you may have a major donor if this happened to me where we had a donor that wrote a check for $5000 for, you know, major gift end of your giving. And a week later got a solicitation in the mail for $25 and he called and said, what’s going on, don’t you know me? You know, why, why am I hearing from these people as well? I just gave you $5000 and so it could creates problems. So a single source of data for me is critical and that, and I think everything needs to be built from that.

[00:41:12.51] spk_0:
That’s, that’s not standard. I mean, that just seems like there’s a lot of,

[00:41:48.07] spk_4:
well, what happens is this, you know, you’ve got CRM nowadays um that may not have had certain components of technology, like, let’s say, advocacy or events. And so instead of building it, they’ve acquired another organization or integrated. And so what they’ve done is they’ve created siloed databases and I don’t know, I can’t speak to any one particular organization, but what ends up happening is you got duplicate records, you’ve got data that’s inconsistent across the organization. It just becomes a frustrating thing, especially for I was an executive director for a couple of nonprofits. It’s just frustrating because your reporting is not accurate, especially to the board. You know, you’re not, you’re not able to accurately represent the revenue or the donor’s activity. In some cases, you’re not acknowledging correct.

[00:42:06.56] spk_0:
You don’t even know what is accurate. Yourself don’t even know because you’ve got inconsistent data across more than one database.

[00:42:21.82] spk_4:
And what’s funny is now in my role on the for profit side as charity engine, overseeing professional services. We’re seeing that come in because we have to bring all that data in and map it into our environment. And as we’re doing that these, these nonprofits are discovering, oh, my gosh, I didn’t realize this one donor who was our monthly donor giving, you know, $15 a month also attended these events because there was a bucket ID database somewhere that, that they weren’t, they weren’t looking at something as simple as that could be. It could, it could really hurt an organization’s ability to raise money and build relationships.

[00:42:43.09] spk_0:
Mike, do you have a must have,

[00:43:07.90] spk_5:
I agree with that. The data points to their missed. So you could be Anthony and my one list, tony and the other two different emails and we could be talking to you two different ways and you’re, you’re going a little mad like, what are these people doing? They talked to me this way one day and then they talked to me this way another and, and that’s where I think there’s a lot of mistakes are being made when they, there’s too many systems and when you can consolidate them, they eventually they won’t catch everything 100% but it’ll be 99% much better. Other

[00:43:17.84] spk_0:
must have, must have

[00:43:32.95] spk_4:
functionalities. I mean, you need the standard stuff. I mean, I think, you know, the CRM needs to be integrated with email marketing. You need, you need good solid reporting, the ability to build advanced reports and customized reports. Um You know, I believe a great must have is open a pis into the nonprofit

[00:43:40.10] spk_0:
nonprofit radio. We’re not here so well.

[00:44:05.26] spk_4:
So it’s simple. Yeah, open api so for me, so to explain it in layman’s terms, um Charity engine offers, you know, let’s say a dozen different inherent functionality within our system. If somebody comes and says, hey, I’m using this other thing that does this thing that you guys will never do because it’s something separate from, from your, your core roadmap. Um But we want to integrate and we want to store the information in your database. So that we have that single source. Still, we have two way integration. So we can, they can bring data in through that other application no different than a user entering it through our user interface and they can pull data back out. So in that way, no matter what happens outside of our environment, we still have the most updated data.

[00:44:29.90] spk_0:
So open, meaning not only the the providers that carry the engine has contracted with other sources,

[00:44:34.13] spk_4:
exactly not

[00:44:34.83] spk_0:
open source. But

[00:44:36.65] spk_4:
yeah. So, so charity Engine, you know, we’ve got, we’ve got A P I is that we built that are very specific like Wealth Engine and Quickbooks and double the donation as part of ours. That’s here this week and double

[00:44:48.03] spk_0:
donation, Adam wegner and

[00:44:54.54] spk_4:
so on the show, it is a great organization. The immigration is easy, we tapped into their and built it so that, you know, when a donor gives one of one of our nonprofits, they get a prompt essentially to double the donation, which is great.

[00:45:02.58] spk_0:
Double the donation is referring to corporate corporate corporate matching, whether your company has a matching gift. That’s what double donation is all about.

[00:45:19.37] spk_4:
Yeah. And so we’ve got integrations that we build into the product based on other A pis and I’m here shopping for partners that we want to build more integration with. But then for those that podcast, podcast production partner. Yeah, let’s do it. Can you can you build, can you build some API calls into our system. I don’t even know what

[00:45:27.37] spk_0:
they are, but I would be happy to produce podcasts. Yeah. Yeah. You

[00:45:31.37] spk_4:
know, we can do that.

[00:45:34.42] spk_0:
So open A P I so I, we can bring in me as the, as the, as, as the user organization can bring in other, other vendors. Our

[00:45:41.32] spk_4:
primary goal, we want to preserve the single database. We want to give everybody the opportunity to bring data into.

[00:45:52.89] spk_0:
Um anything else must have functionality? Okay. Just wanna make sure we cover it. I don’t want to hold that on non profit.

[00:45:55.57] spk_4:
No, no, no, we’re good. Have you done this session yet? I’m not. No, no, we did the session already had some good follow up this session. I was like, no, we’re in the middle.

[00:46:24.37] spk_0:
You really don’t hold hold. Tony-martignetti in very high esteem guy doesn’t even know where he is from moment to moment. Okay. Um You, I’m taking this from your takeaways or learning objectives, whatever industry insider secrets to help you shop smarter. That’s a good

[00:47:46.28] spk_4:
move past the sales team. Like hear the pitch, insists on talking to the head of customer service, insists on talking to somebody in the professional services team. Ask deeper questions because the sales, the sales team will be well equipped to talk about features, functionality pricing, that sort of thing. But when they, when they’re ask deeper questions, oftentimes they don’t know the answer and they’re gonna go internally questions like what like, you know, like some of the things like tell me more about the integration API and how it works. You know, is there a library that you can provide to us or you know, do you have a query tool that allows for, you know, uh sub queries and querying across the database? You know, there’s things that the sales team, there’s things underneath each of the features that someone’s going to dig deeper into. There gonna be a tech guy or somebody that wants to ask a better question. And so I as, as the head of client services often get on the sales calls and I’m, I make myself available deliberately for these prospects because I need to know what they’re asking too. And I wanna understand at the end of the day, it’s a relationship in both directions. You know, we don’t want a client that doesn’t fit with us because they’ll get frustrated and they’ll go away at some point and they definitely don’t want a CRM that doesn’t fit with them because, you know, the money is limited and these processes are, are difficult to, to migrate. So, you know, we open ourselves up to if you want to talk to our head of customer support, Destino, more about how we support our slas. Yeah, you’re

[00:47:52.40] spk_0:
welcome. I don’t know what the

[00:48:08.13] spk_4:
service level agreements. So if you open up a critical ticket, how quickly do we do we respond to you, how quickly do we, do we resolve it? There’s SLS based on levels of criticality and impact of the business and that sort of thing. I as a, as a person shopping for a CRM, want to talk to all those people because these are the people that I’m living

[00:48:20.35] spk_0:
with, the ones who are fulfilling the sl A, I’m going to come back to industry insider secrets, but I want to go to Mike for some lessons, learned some things. You, well, lessons learned. What, what’s in your past? That first you can help people

[00:49:35.08] spk_5:
with when you’re shopping. If you would for this type of group, don’t find a vendor, find a partner. And that’s really, it sounds a little cliche but find somebody that will go in deeper with you just like John was saying, you know, uh I end up doing a lot of hands on stuff like I’m sending an email for the end of the year. It’s in, you know, the end of December, I’m the only one in the office or doing it at home. And I run into a snag. I can actually call somebody and not like, hey, we’ll get back to you January 1st, you know, the third. After all the stuff, all the emails that need to be sent out to make the end of your push. You know, even though you test things, I retest right before I send them again. And if I get a snag it gives me a chance to, to get everything done. So, when you find a partner, they’ll, they’ll be there for you no matter what. They’re not just waiting for your check in the mail. And, uh really the other part that I find is find a group that is creating innovation, not chasing innovation. And so, you know, you can find like these bigger groups that are called like a Frankenstein uh back end where they’re just bolting on. Hey, we, here’s the next best idea. We, we bought a smaller group bolted on, you know, like a big bolt on Frankenstein’s neck and here it is, and they don’t always work together. But if you’re creating innovation, you’re finding ways that, hey, this is the next big idea and we partnered with someone or we made it ourselves and it really works. And

[00:49:55.06] spk_0:
how could you tell if a vendor is creating versus chasing innovation?

[00:50:26.84] spk_5:
What would I do a lot of homework? So, uh the short story is, you know, John, 15 years ago, did this thing with wounded warrior project. I was at a group called American Veterans, Amvets and I sat down and I’m like, who was making the most money in this market, wounded warrior project. So I went and I did as much research on them as I could. I didn’t know him at the time. He had just started doing this other thing with Charity Engine. And I was like, if they’re doing it. I should be doing it. So I called them out of the blue and they were just really getting going charity Engine. Like, how’d you find us? And you’re like our fifth client? And we’re not even, like, set up to do this yet. I’m like, we’re only 20 minutes away. I want to see you next week and they’re like, holy cow, you know. So they showed up at our office and, and that’s how our relationship started, but it was just really digging in kind of the way you find major donors is the way you find partners, you go out and you really do the research and dig it up.

[00:51:43.08] spk_4:
Yeah, I think if I can add, I thought, you know, if you’re building, if your crm that’s, that’s building things inherently, you’re thinking through all this stuff. So, you know, a good example is Chat GPT and AI it’s all the bits, all the buzz. Now, you know, if you’re gonna just slap on a component that says, okay. Now I’ve got a, I because they want to check off a box where, you know, uh charity Engine over the years for me, a wounded warrior project built AI into, into the product itself to be more predictive about, you know, things like, uh fraud and, you know, who’s, who’s accessing forms, um you know, from a boat or a hacker. And so what we’ve already got in the product that’s been inherent for a decade is artificial intelligence to respond to certain things so that we can protect the non profit. So I think, you know, if, if a CRM vendor is growing based on acquisition and slapping things together, they’re probably less innovative and more reactive. And I think that’s the for me that’s kind of the litmus test.

[00:51:55.42] spk_0:
Another lesson learned, Mike,

[00:51:58.64] spk_5:
that’s really the big, the big pieces, find innovation, you know, and don’t chase it.

[00:52:04.67] spk_0:
Okay. Okay. I’m coming back to you John for the insider tips insider

[00:52:25.03] spk_4:
secrets, insider secrets. Uh back to help you shop smarter. I mean, I think the biggest one is move, move downstream past sales. But I also, I also think for me, the biggest thing is is do your homework internally before you start doing your homework externally um understand your own team, understand what you need to understand what people are using, understand what people are complaining about, understand how many different components you’ve got in your environment today. Because if you start shopping before you even have those answers, you’re doing something wrong, you’re gonna, you’re basically not you not, you don’t even know what you’re looking for at that point. So start internally, spend a lot of good time, you know, really understanding your current environment and people’s mentality about your current environment before you get out there and start looking around,

[00:52:56.14] spk_0:
what are some of the questions you got in the in the session? Um

[00:53:23.80] spk_4:
Well, so we we ran to the end and people walked up with questions afterwards and I think the biggest question was related to shopping around, like, you know, where do you start? And it was, it was a couple of smaller nonprofits asking, you know, we don’t know, technology, like, where do I go? Do I search Google? You know, and, and if I do, what are the key words that I’m looking for? And I said, you know, obviously, you know, if you’re starting there, I’d say take a step back and really ask yourself your questions first and then it’s gonna drive how you search. So yeah, Google is gonna be a great source for a lot of people, referrals are good as well, but most people are gonna go to the web, every CRM is doing their search engine optimization and they’re, they’re getting their rankings and everyone’s putting up their marketing messaging. But at the beginning, you need to know specifically what you need before you start searching for anything. Otherwise it’s, it’s misaligned

[00:53:58.04] spk_0:
questions. Exactly, Mike, you want to give us parting thoughts on no pitfalls to avoid a little. Well, just some uh parting encouragement for doing it the right way. Of

[00:55:53.56] spk_5:
course, uh like John said, do your homework. That’s really, you’re, you’re responsible for yourself in the nonprofit world because they hire you to do one job and then you end up having five or 10 or 20. And, you know, it’s really hard to kind of slow things down and really look. But, but call your friends, hey, what, what’s, what are you using? That’s good. Ask, ask for referrals and, uh, and really just go out and see who’s, who’s doing things together with clients more or less than just, hey, I just add a new client. So it’s that partner piece is, to me is the biggest on everything that I do is if you’re not, I don’t, I don’t want a vendor. I don’t, I don’t want a pay for play even though it does kind of break down to that a little bit. I want someone that if there’s a problem, they’re going to help me come through it and, and John, uh, you know, he, he alluded to uh, some things, uh, I don’t even know he, that we had, he knew I had this in our past, but we had a thing where we bought a bad list and a bad list. So it was at another nonprofit before my time and it was integrated by and, and a vendor if you would, that was, uh, that we were getting rid of, but they had integrated like 100,000 emails and it just uh sent off a lot of alarms and Charity Engine and they said stop and we see that you’re not, you’re not getting the response rates. And, uh, you know, you got a little, I hate to use this word honeypot and I don’t want you to put me in jail. But, you know, it’s like all these pieces where they were not great email addresses, they were going to bed, you know, dead ends and so forth and they stopped us from really going down a slippery slope and we had to parse out. Yeah. And it really, it saved us a lot of time and money in the long run and if they would have just let it ride and we were just like another number on their list, it would have cost us money and in terms of donations and fixing. So those are the things I look for.

[00:56:42.80] spk_0:
All right, that’s J Michael Fisher. He’s Vice president of Development at Army Historical Foundation and also with John Coogan, vice president of Client services at Charity Engine, John and Mike. Thank you very much. Thanks very much for sharing my pleasure and thank you for being with tony-martignetti, non profit radio coverage of the 2023 nonprofit technology conference in Denver, Colorado, where we are sponsored by Heller consulting technology strategy and implementation for nonprofits. Thanks so much for being with me

[00:56:59.27] spk_1:
next week. 10 fundraising boosts on a budget and personalized fundraising at scale. If you missed any part of this week’s show,

[00:57:02.73] spk_0:
I beseech you find it at tony-martignetti dot com.

[00:57:33.16] spk_1:
We’re sponsored by Donor Box with intuitive fundraising software from donor box. Your donors give four times faster helping you help others donor box dot org. Our creative producer is Claire Meyerhoff. I’m your announcer, Kate martignetti. The shows social media is by Susan Chavez. Mark Silverman is our web guy and this music is by Scott Stein.

[00:57:49.85] spk_0:
Thank you for that affirmation. Scotty be with us next week for nonprofit radio, big non profit ideas for the other 95% go out and be great.