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Nonprofit Radio for September 3, 2010: Talking About Your People

Big Nonprofit Ideas for the Other 95%

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Tony’s Guest:

Karen Bradunas, Human Resources consultant.

Talking about your people.

They are your most important asset: attracting, hiring, retaining, motivating, managing and removing.

Here is the link to the podcast: 008: People: Your Most Precious Asset

This Friday from 1-2pm this week and every week!

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I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

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Metoo this’s tony martignetti non-profit radio i’m your aptly named host tony martignetti welcome to the show. Last week, we talked about honesty about your organization’s mistakes and failures we had new york times, stephanie strong with us in the studio, and we also talked about keeping your non-profit and you’re bored, safe and out of trouble. Remember, that was with ken cerini and jean takagi no threatening letters from the attorney general in your state or from the irs that was last week. This week were focused on your people techniques to attract and retain your most precious resource, which is the people who work for you, the people who help you to help those who your organization is supporting and improving the lives of your people. Your most critical resource, your non-profits future depends on having the best people working for you. My guest this week is karen bradunas, human resources consultant. Karen will join us after the break and about midway through i’ll have some thoughts about charitable gift annuities. I want you to be careful about those they could be an outstanding gift for your non-profit but there are some things to be aware of, and i’ll talk about those around the middle of the show. Joining me after this break, we’ll be karen bradunas will be back in ninety seconds. You can wait that long. Please stay with us. You didn’t think that shooting getting thinking, you’re listening to the talking alternate network, get in. Cubine are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Buy-in i’m tony martignetti, the aptly named host of the tony martignetti show. Big non-profit ideas for the other ninety five percent. You’re non-profit is ignored because you’re smaller medium size, but you still need expertise and help with technology fund-raising compliance, finance and accounting will look at all of these areas on the tony martignetti show. Big non-profit ideas for the other ninety five percent on talking alternative dot com fridays. One, too hyre talking. Welcome back, i’m tony martignetti i’m joined now by karen bradunas karen is a human resource is consultant, and her stated guiding philosophy is to bring large company expertise and best practices to smaller organizations. That sounds a lot like big non-profit ideas for the other ninety five percent. So where? Simpatico on that? Prior to consulting, karen held officer positions at travelers insurance and deutsche bank, so she brings big for-profit experience to non-profits karen has an impressive acronym after her name one i don’t see too often s p h r spohr is senior professional in human resource is, and i’m very glad that karen’s practice brings her to the studio today. Karen, welcome. Hi, tony, how are you? I’m well, thanks very much for coming. A few weeks ago, i blogged on something that i called the elusive perfect fit employee. I was concerned about anecdotes that i hear from people who are in the job search and applying for jobs and are told that they’re very well qualified, but they’re told we’re going to hold out for the perfect fit. We’re looking for that perfect fit, employees, and you commented on my block and why don’t we start there. What do you think about that illusive perfect fit? Employees? This is a hot topic right now. Among a lot of hr professionals. Our concerns are what is a perfect employee in that term in general, is it what fits you organization today? Is it what fits your organization in five years? Do you even know where you’ll be in five years? Is a perfect employee, someone who’s flexible. So the word perfect and job specs right now, it’s a conundrum because when we have conversations with hiring managers, oftentimes they don’t know and oftentimes a job description is being written based on a failure of a predecessor or an employee who leaves and say, i like this person, but i really want to add this other piece to the job. So i have concerned that it’s not really strategic when people say i want a perfect employee. So i think this is challenging right now. A number of hr people are sort of scratching their heads. I’ve talked to a number of recruiters across sectors and all they’re saying, well, we’re not really sure. So what they’re doing is they’re translating what they hear from the employee into words they understand, which may or may not be the right fit. I use an example, a new organization that wants a cfo that does web design, which everyone so scratches your head. Maybe the client really means they need a cfo who understands the technology and presence of web two point. Oh, that’s a lot different than a cfo that does web design, and i think that that’s one of the challenges right now. You mentioned the job description a couple of times, and you’ve alluded to it sounds like that’s critical to the to the to the first part of the hiring process, which is identifying your needs basically right, the job description. Besides being necessary as a compliance issue, which is a big deal, and employers, i really need to look at it because this is going to be a heavily regulated and looked at field on area. Sorry of h r it is a guide map for anyone doing a search of a way of weeding out resumes. On average, a recruiter spends less than a minute on a resume that’s. Why job seekers are always worried about buzz words and trying to read. Job descriptions in job postings, which are two different things, a job posting summarizes what you’re looking for a job description, talks about usually summarizes a job, talks about specifics of the job and also skills needed and minimum requirements to do the job. And maybe we’ll get to the job posting shortly. That job description is that supposed to be just an internal document? Or is that also shared often or should it be shared? I mean, let’s talk best practices? What that be shared with potential potential employees? There are a few schools of thought on this from a risk reduction standpoint. Usually i show two prospective employees this is the job description. Are you able to do this job? Do you need any kind of accommodation to do this job? It’s helpful for them to see it? I think every employees should see their job description on the part as part of the hiring process. Yeah, i don’t see a problem with that because if if you’re looking for someone and you’re investing employees, invest a lot of time in recruiting there’s a huge amount of time, and if you really want the best person and you’ve taken all this time to write a job description. What? Why not share it? Why not talk about why not have the the prospective employees say i haven’t done this, but i’ve done this this and this that really would help your organization and have a chance to really talk to what your needs are and that’s going to be after the employees get screen or the potential employee gets screened because we’ve right, we’ve looked at the resume now where we have just a few people coming in, and at that stage, your recommendation is share. The job description was at that screening process. Yeah, that’s challenging, yeah, everyone i’ve talked to tio it’s frustrating right now in this market for every job posting out there, you get hundreds of resumes and i’m talking about hundreds in a week or in a few days, and so often times people are screening based on things like, okay, which school did they goto? I’m looking for this specific buzz where, because the client said it four times in our conversation, i i sometimes get asked by my clients to do searches, even though i don’t sell myself as a recruiter and i actually research candidates through linked in and other tools, and invite them to apply because i’m looking for specialized behaviours, projects, successes and that way i don’t have to weed through all the people that really are not appropriate. And that’s, pretty standard practice to for employers is, too go beyond the resume and cover letter writing to do some research online. It isn’t a standard, as one might hope. Okay, well, maybe. Well, why don’t we pick that up after this break? I’m tony martignetti tony martignetti non-profit radio, and my guest is karen bradunas human resource is consultant will be back after this break. Stay with us. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. I really need to take better care of myself. If only i had someone to help me with my lifestyle. I feel like giving up. Is this you mind over matter, health and fitness can help. 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Durney welcome back on tony martignetti i’m joined by karen bradunas human resource is consultant karen. Before the break, we were talking about online research, researching candidates beyond their cover letter and resume. You think it’s not as widespread as it should be, i think it’s a generational split, i think generation x and y really do use web to point l as tools off attracting candidates as well as researching the backgrounds of candidates. I think baby boomers are a little reluctant to do so. I they’re at their peril. You think you think think they limit who they can their pool of candidates? I also think the approach to social media and privacy is very different for a baby boomer versus generation x and y and this is a hot issue legally let’s talk about it, what’s what’s up there. Well, i am pretty consistently talking to clients about what shared openly on the web and the implications to the organization on, and i find that for for most baby boomers there, they tend to be more conservative and again, i’m really generalizing and generation x and why the common is so what geever and it’s a quagmire and it’s yet to really be resolved, i have some employment attorneys that air saying, you know, we really need to be careful how we craft this because it’s not going away it’s goingto only grow in the future, but in terms of a tool and a viable tool to reach audiences. But do you really want to know how some of your employees spend their free time and what some of their alternative interests are? If it’s not aligned with the organization’s mission, you mentioned something earlier that i want to follow up on, and that was that you will occasionally invite candidates. You will go beyond the submissions that you get, i oftentimes we’ll start a search by not posting it. I will actually go on to and i use linked in a lot because i find that that to be a pretty professional tool that i can find out a lot about an applicant, i will go on lengthen, do some searches and ask people to join my network or tom about thie position, and then they can apply. And do you see others doing that you’re you’re doing that as a consultant. Do you see clients doing? That, on their own. Not again. I have smaller clients, so that’s our audience and one of the challenges they face is they have one person who wears five or six hats trying to recruit, you know, handle all of the hr handled a number of things. So when they have an immediate need for someone, they may not be having the time to do the research, andi, oftentimes they’ll ask me to help with that. I think they would benefit from it. I think that a number of people maybe can use some guidelines of of some shortcuts of how to do that that i’ve learned the hard way, but oftentimes i see the actual business line. Is we using corporate world or the individual hiring manager saying i found someone, i want you to meet them and let them through hr and which is ok, but i think hr lacks the supporting nature that they probably should have by by bringing in the candidates to the hiring manager. I’m tony martignetti my guest is karen bradunas human resource is consultant. Karen, would you share maybe one of those wanted to those shortcuts that you just mentioned? Sure, i i do sorts unlinked. In and i do google strings. There is an incredible recruiter whose classes are often free on the web. His name is shelly stuck role and i’m giving him a free plug. Can you spell his last name from s t e c k e r e l okay, andi, i think the organization he’s with his are baida r b i t a they also published things that help on he’s, viewed in the hr community as an incredible resource. He gives seminars on sure webinars and i think actually has done some sherm conferences. Sherm is the site of three mean society for human resource is management. It is lobbying bodies also. Ah, great resource for anyone who is has the hr function. They will do research for you if you need it. So it’s it’s a good organization you belong to. But shelly has some great ways of doing strings searches and using the internet for getting passive candidates as well as active candidates for a lot of not-for-profits it doesn’t make sense economically to join all the job boards it’s expensive to have their resume databases it’s also time consuming to develop your own resume database. Often for not-for-profits air looking for very specialized knowledge that may or may not be in the typical databases. So, um, doing searches and even business search is on specific documents. Published articles are great ways to get candidates excellent ideas. Thank you, let’s. Sort of follow the hiring chronology. Let’s, talk a little bit about interviewing, okay? Ah, i’ll just open it broadly. What? What ideas do you have? Based on what you’re seeing people doing about interviewing? I’m seeing more of a trend in this market of doing phone screenings first before in person interviews. I this was a number of months ago. The hiring turnaround has become longer. Typically for a secretary. You could turn that wreck around in about a week. Recruiting now, it’s about a month and this phone screening is at a practice you like, um, iphone screen. But again, i oftentimes will interview applicants in, like pennsylvania and it’s, just cheaper to do that. I do an hour phone interview. I don’t know anyone else. I approach recruiting, sort of like a retained in contingency approach, so i will have an hour’s worth of questions to ask someone and i will talk about how to handle this situation what? You know, what do you most proud of? Give me examples. So i’m doing a behavioral interview as well as going through the resume and getting, you know, data. So for small and midsize organization, they can really spend save a lot of time, i think, by doing the phone screening interview, even if it is a local candidate close. Yeah, i think so. And you don’t have to worry about scheduling and people traveling in and all of that, i do think it’s really critical what you ask in an interview, i’m really surprised when i go through files of of of interviews, it took place some of the questions that get asked because i think that the organization can really vet candidates much better had they asked a few more questions in the interview process, so okay, let’s, move past the phone screening interview, which you highly recommend to the live face-to-face what tips do you have there? Well, when in a live interview i’m looking for, you know, do they make eye contact? How do they answer my questions? Is there anything that looks to be that they’re uncomfortable with? And then i want to probe that further, so i’m doing a lot of body language at that point, i want to see how they interact with other people. I have done both group interviews and individual interviews. I’ve worked a lot with technical organizations, and although i’m not a night person, i’ve been fairly accurate a calling problems with employees out in the interview like you have a problem with this one he’s going to be late all the time, and you never problem with this one, they’re going to want to really be pushed in their career if you’re not prepared to do that, don’t hyre and have you been vindicated means there have been hires and then within six months or so, yes, you were, but i warned them and again, i think the challenge for me is an h r professional when i see this and i and i’ve learned over time to say i want to go on record as saying this, i then have to let go because it is the hiring managers role to take what they want as an employee because it’s their business, the ultimate decision is altum absolutely the interview what? About the dreaded group interview that from from the employees or from the interviewees perspective is the dreaded why might there be a need for for, ah, panel interview? Or is that a bad practice? I don’t think it’s a bad practice, i think it’s a bad practice if you’re having someone do in, you know, projects on their own and not going to be in a panel environment after hyre them, i think you want to replicate the environment that the person is going to be working in, and if you want to test how they interact with different work styles, i know some some employers say, you know, this person can get a little wild in an interview, so i’m going to be there to temper their questions or, you know, to make sure they’re okay with a candidate, but i think that you want to replicate his best, you can the environment to coming into it’s like training. People talk a lot about training classes and how they did really well in the training class, but they couldn’t bring it back to the workplace we’ll, of course, because the training class with this was a sterile environment. That there were rules there, the rules may be different in the work environment, but and it’s okay, toe evaluate the employee, how they might perform, even though you know that it’s already a pressure environment there feeling pressure because the interview situation so, yeah, i think that that’s really critical if you have someone that’s going to be giving proposals to senior senior people in donors, if you don’t test how they do well under pressure, i think you’re doing your organization into service and you may lose dollars dahna dollars because of that. So there’s an implicit value to doing this aside from evaluating the substance of their of their answers in their conversation that you’re seeing how they perform under pressure in front of a panel of things two or three people or maybe more people, right? Because that’s going to be part of their job responsibilities let’s get past the interview, you’ve made the hyre and i know there’s there’s a lot of law around the hiring, but i’m goingto i’m goingto skip that and i’d really like to spend a little time on training. You’ve got a brand new employee, it’s let’s say, it’s day. One what do we do in that first day? And maybe the first couple of weeks, i think most employers i talked to struggle with some better than others. How to onboard that’s, thie hr speak for onboarding employees, we have george in jail here onboard defined onboarding the employees, i’m bored not like waterboarding the important okay, but it can feel like that. But yes, lorts onboarding onboarding is really bringing an employee in and making them part of the culture so it can be all things from the paperwork to meeting other employees to feeling they know where they to go, to get what they need to get the job done to understanding what their role is in the organization. It’s really assimilation on, and i think that organisations typically could afford to spend a lot more time developing an orientation on boarding process. And i imagine there’s a lot of documentation that goes with this should be a written documents, right? What kinds of documentations, but even beyond that? Because you’re giving an employee of the legal requirement documents, you know, that setting up for payroll, giving an employee manual, all of that stuff, but there’s also you know, here’s, my team, this is what we dio let’s talk to this other team because we interact with him, let’s, meet with them let’s, you know, figure out how things work within the organization that people process it’s really difficult for organizations to get meaning time for new employees because everybody’s worried about getting there, job done and you hire people you don’t typically hyre five people on the same day. So it’s a really scheduling issue as well, but it is time well spent. Absolutely. It should be a sounds like it should be a priority that supervisors say this is important onboarding welcoming our new employee, you need to find the time for it. What? What if? What if we don’t? What are the implications of putting somebody in day one saying there’s, the there’s, the ladies room, here’s, your phone and computer let’s hit the ground running? Well, this this is typical of startups and i’ve done a lot of work with started i think you run the risk of a culture developing based on the the diversity of the group. If you have a set culture you want to maintain, which is our organization. Does this we value our people? This is what we respect. This is what we promote. This is what we reward. Then you have the basis for an orientation program. If you can’t articulate that, you’re gonna have trouble recruiting retaining a motivating. And i think that those air really but it’s, not the job description that gets you good people, it’s you knowing what your organization is and what you need for foreign employees based on what you don’t want for unemployed base and with a with a proper orientation, then it sounds like you’re point is everybody starts from the same base and you’re not subject to, as you said, the diversity of your employee pool. But everybody starts with same face of knowledge, base of knowledge and understanding of the organisation. It creates a transparency because you’re giving the same message to everyone. Let’s say that there’s one person in the organization that has the history, the organization if they happen to meet you and tell you that you now have insider knowledge that i might not have even though i started before you there is going that’s going to create attention there that doesn’t need to. Be there simply because i wasn’t there. It didn’t speak to this individual you mentioned motivating we have just a couple of minutes before the break. Let’s move to the next step. I think of sort of motivating and retaining your valued employees what? Just in the minute and half we have left before the break and give us little tease of ideas. Sure, i think a lot of people employees looked too benefits in salary to motivate, and i think that there are some other things that they should be looking at, especially in this marketplace name just a couple. Well, there’s um, some low cost, no cost rewards of training managers better that would help retain and motivate staff better management training. Absolutely people will feel that there they belong. They belong there. Value is recognized absolutely all the all the important things that go into teo hiring decision that you don’t want to lose a good value that you’ve hired by not motivating and retaining. Absolutely. And after this break, we’re going to talk more about motivating and retaining. I’m tony martignetti tony martignetti non-profit radio my guest is karen bradunas and she’ll be with us, please. Stay with us after this break. Talking alternative radio twenty four hours a day. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. I’m tony martignetti, the aptly named host of the tony martignetti show. Big non-profit ideas for the other ninety five percent. You’re non-profit is ignored because you’re smaller medium size. But you still need expertise and help with technology fund-raising compliance, finance and accounting will look at all of these areas on the tony martignetti show. Big non-profit ideas for the other ninety five percent on talking alternative dot com fridays one, too. You’re listening to the talking alternative network. Welcome back on tony martignetti before we continue our conversation with karen, i’d like teo talk a little bit about charitable gift annuities. This is sort of come to my onto my radar screen because some recent phone calls that i’ve gotten organizations interested in a charitable gift annuity program. Now this is a type of, ah planned gift where the donor who creates one earns income for life from their charitable gift annuity and at their death. What remains in the gift is a gift of cash to your organization in the midst of our recession, there are more and more donors interested in lifetime income, and this income, by the way, is fixed, guaranteed by all the assets of your organization, not just by what’s in their individual gift, but by all the assets of your organization. So in the midst of a recession, that’s appealing to a good number of donors and there are calls that i’ve been getting about starting a charitable gift annuity program, there are some things you should be aware of. Um, if you’re in new york state, if you’re a new york state charity, for instance, there is a hefty amount of money that you have to put into ah mandatory reserve fund it’s one hundred thousand dollars that reserve fund is required by the new york state insurance of department of new york state department of insurance. That department regulates charitable gift annuity programs in the state of new york and it’s, not too uncommon across the states. So really, regardless of where your non-profit is, there’s a lot of regulation, i say in seminars, obey pretty thick web of regulation around charitable gift annuities. You need to know what the requirements are in your state before you can inaugurate a charitable gift annuity program. It’s not like a lot of other planned gift that you can just start offering like charitable bequests. We’d like to have your bequest in in your will for our organization that you could do any time. Charitable gift annuities, very heavily regulated, and in a lot of states, you need to have prior approval, usually by an insurance department before you start offering these gif ts, you also want your board to be well acquainted with the potential of charitable gift annuities because there is a great long term potential, but also the potential risk. I mentioned that the payments are backed by all the assets of your organisation. That means that if the reserve fund where the gift money’s go should be badly managed or depleted, your organization is really still on the hook to make the annuity payments for your donor’s lifetime. And you have multiple donors in your gift annuity program. That’s payments for many donors lifetimes it’s a contract so you’re bored needs to understand that it’s going to be at risk if there should be mismanagement of the monies that are given into a charitable gift annuity program. The organization’s money is going to be potentially at risk to make these life time payments. That said, charitable gift annuities can be a really valuable gift not on ly for the money that they bring in the long term, but also the relationships that they build for your organization. You’ve got donors now if they enter your gift annuity program to make this type of a gift, who are counting on you most likely to support their and supplement their retirement there, other income during retirement and for the rest of their life that’s a pretty serious responsibility, but it brings the donor so close to your organization because now they’re counting on you for their for their income are part of their income for the rest of their life. That’s a serious obligation that you’ve taken on, and a serious commitment that the donor has made to you. They you know, they love you a lot. They trust you a lot if they’re going to make that kind of a commitment to you. And now you’ve got someone that close to you and you can perhaps encourage them to make gift in other ways. You certainly want to keep inviting them to events and keep them close to your organisation. But you’ve got really a friend for life if this all goes well, so there are advantages to charitable gift annuities, long term financial advantages, relationship building, financial relationship, building advantages. But there are also risks and obligations that you’re bored and your ceo need to be acquainted with before you delve into a charitable gift annuity program. My guest is karen bradunas human resources consultant. Karen what do we give people an idea? How first? How can they reach you if they’d like toe talk to you? How can people get in contact with you. Sure, i have a website, which is km bradunas dot com. Which people can can go to and send me an email? I also can be reached by phone to one, two, three, oh, four, nine, one, four, six and typically get back to people within forty eight hours. Very thoughtful of you to offer your telephone number. Thank you and karen’s. Last name is spelled b r, a, d, u and a s karen before the break, and before i waxed on about charitable gift annuities, we’re talking about motivating employees to help retain them. What what other ideas do you have? I’d like to step back a little bit and talk about exit interviews. We’re going to go from the end of why employees leave yeah, okay, because there are lessons to learn, i guess lessons to learn and we’ll talk about i talk a lot ah lot about this with clients because i think that this is a great tool that employers are missing out on it’s free and you get valuable data. Typically, i’ve given a lot of exit interviews in my twenty plus years in hr of usually, the first thing an employee will say is i’m getting better money and then i’ll talk fifteen minutes, twenty minutes and invariably by a half a knauer i hear that they never had a review, they never had a review on time their manager never talked to them. Those are all low no cost things an employee may leave because of money, but five or ten percent difference in pay if they’re able to meet expenses, doesn’t typically have someone looking elsewhere unless they’re unhappy where they are. He’s employees spend a lot of time recruiting and onboarding people it’s sad when they lose someone simply because of manager doesn’t take time to check in with an employee, how they’re doing, and this goes back to the management training that you mentioned before the break. How can we help managers be better? It’s, it’s, really top down, start with the ceo. I talk a lot to ceos, and i hear the comment well, i don’t really like managing, or i don’t like, really doing reviews, and i talk about these air ceos saying, i don’t like managing. Typically, they they, like a lot of ceo, is like to be strategic, but they need teo. Give some guidance, and if they can’t, give guidance to at least hyre someone where staff can go to to get that. I talk a lot about critical incident files with people because it’s a little daunting teo to review a year in one of the challenges when you only do yearly reviews is you remember the last three months, so what’s a critical incident file critical incident file is let’s say we could build a tv show around, i think there’s an c s critical cf cf show, for instance, a manager comes to you and says your employees did a great job on this project. You know, i just want to let you know it really went off. Well, you write that down positive, it’s positive, you save it in a file an employee keeps coming in late, you’re getting emails or you’re keeping those two that that was in this file and you’re talking to the employees as this happens, by the way, so and so gave you a compliment. It takes less than a minute to do that and the motivation for an employee to get that instant feedback buys you an awful lot, so there should be a critical incident file for every employee, right and and that’s used. When you do you review, you don’t have to think about what happened this past year, you open the file and it’s there, and we’ll get more than just the last three months writing a review. What else? Management, you know, may maybe mid level managers training them. Two motivate employees. What else can we do? I’d like to differentiate between supervising and managing because there are people that view them as the same. Managing really requires someone to understand communication styles. Other staff. It helped it’s important for them to understand the interests of their staff in what motivates them. Some people are motivated by money. Some people are motivated by your organization’s mission. Some people are motivated by public recognition. You know, i had an organization that they really were into. Cakes for employees, teo acknowledge birthdays and that with a home baked cakes or were they store bought? Okay, well, so all right, you know, but i know a number of organization that’s really important for you. And for me, that was like, well, what do you mean? But that was part of their culture. And although there’s indications that they would benefit from allowing staff to run with projects of their own choosing, they have a creative staff, and if you have a creative staff, why not create a budget that says we’re going to hold a contest? You’re going to come up with your pet project and let’s, hold a contest and let somebody run with a project. So there’s there’s some creative ways of doing things, and when you start to look at how you’re spending money in recognition and it doesn’t really serve the demographics of your organization, i think you can come up with low cost, no cost rewards, creative ways of managing employees without spending a lot of money? Absolutely. How about the ah, the very important performance review you’ve given us a great idea had a coalesce all the activities for the year through the critical incident file. What else about performance reviews? Are you learning in exit interviews that that these reviews are falling short two areas one they’re not given and to their surprises, performance reviews should not be a surprise they should summarize the year that means if you have an employee that’s having difficulty getting to work on time or performing up to standards, you need to be meaning with them at helping them. Succeed because every time that happens, there’s an entry that goes into the critical incident five and there’s a conversation also, well, one of the challenges for those who don’t keep critical incident files and have conversations is the review becomes a surprise. So this is the first time the employees hears about it a lot. A number of organizations also have a napro tch to performance management, which is, you know, the first time i’ll tell you about it. The second time i’ll write you up in the third time, it will be a final warning, and they often don’t talk about performance improvement. That sounds pretty ominous. Sounds like that sounds like a one way one way track out of the out of the organization. So as soon as your manager comes to talk to you think, ok, this is one of three i’m going to get in the last one’s gonna be i’m out of here. It really needs to be where the manager owns the apart in the process of an employee success. Oftentimes i have conversations with managers that, you know, managing an employee doesn’t mean you just get more money and you get to tell someone what to dio you’re responsible for their success and failure to you share in that and so it it revolves around hey, this is what i need to change and it’s challenging sometimes to train managers at what specifics behaviors they want to see changed because it’s not a belief system, you have control over its behaviors, you know, the time frame for that change and what tools and training maybe needed to have that change occur. And is that something that an employee’s should sign a document that that they’ve been sort of counseled in improvement? Yes, they actually get a copy of this document and they’re actually with this document hr is involved in monitoring that meetings are happening regularly. Yeah, it’s it’s a working document and this probably has legal implications, too, if if the if the performance doesn’t improve, which we’re going to talk about after the break but this is all sort of building that file. Yes. Also the non the not doing of things also has a legal compliance, which we should talk about the organization not not doing things that it ought to be doing. Absolutely okay in the performance review. Is this one of those instances where there need to be more than one person giving the review? Well? Well, actually, we want to use your phrase, which was performance improvement when these performance improvement meetings should there does. There need to be more than one person counseling the employees, typically, performance improvement plans. It’s at the beginning stages of hey, this isn’t really working out. We’ve talked a little bit about it, let’s, figure out a way to make we need a road map. If someone’s trained in hr and delivering this kind of thing, no, if they’re not, then i highly recommend that someone a professional be there. Oh, not just that there be two people, but that one being hr professional, we’re gonna take a break on. My guest is karen bradunas. She’ll certainly join us after the break. I hope you will, too, tony martignetti non-profit radio. You’re listening to the talking alternative network. Oh! I really need to take better care of myself. If only i had someone to help me with my lifestyle. I feel like giving up. Is this you mind over matter, health and fitness can help. If you’re expecting an epiphany, chances are it’s not happening. Mind over matter, health and fitness could help you get back on track or start a new life and fitness. Join Joshua margolis, fitness expert at 2 one two, eight sixty five nine to nine xero. Or visit w w w died mind over matter in y si dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call us ed to one, two, nine, six, four three five zero two for a free consultation. That’s lawrence h bloom two, one, two, nine, six, four, three five zero two. We make people happy. Print. Talking dot com. No. My guest is karen bradunas and we’re talking about your most important resource, your people. Karen. Before the break, we alluded to the legal implications of some of the performance review and performance improvement let’s go into that little further what what are some of these implications? Well, one of the challenges i find for a lot of employers is they don’t want to, or i have difficulty addressing concerns with an employee, and it gets it progresses over time to a point where they say this employee really isn’t fit for the organization anymore, and so to avoid having a difficult conversation, they they don’t do any reviews, they don’t have any any documented conversations, and there are really specific things you need to document in formats to document, and i really encourage anyone who is going through this process to really talk to a professional about it. Oftentimes managers want to handle it on their own. They really should work with someone in hr about what the wording is on a document what’s being spoken about in the conversation on you want to maintain respect for the employees, et cetera and and often times it’s very emotional, so the challenge is no review has given no conversations or documented, and then you want to terminate the employees or even better, the first year the employee was there, you gave them an excellent review and then no review since and now you want to terminate the employees? Yeah, i have had a number of conversations with employees about this and how to manage this, and it really is it’s stressful for them because they end up spending more time in the end of trying to transition and employees out. Had they done reviews regulating had conversations regularly, the process would have either turned around or because we want to be talking about employees improvement. Things could have gotten much better, absolutely, and and it’s unfair to the organization and to the employees and and i can’t stress enough how much this leaks out into the staff and affects all staff motivation because if they see an underperforming employees or disgruntled employees and nothing being done about it, it impacts your entire organization and wouldn’t the fellow employees rather see and a fellow employee improve, then be terminated? Absolutely talk about motivating, right, right, and they start inferring from your behavior toward that employee, how you’re going to treat them, and this is a huge issue that employers need to be aware of. Well, if you didn’t do this for jane, what do you going to do to me? How you going to tell me i’m not doing my job? Well, so it creates this fear that impacts, you know, motivation and productivity in an organization. So yeah, and it becomes really management by fear, even though the manager or the ceo may not he or she may not very well be a tyrant at all, but it’s still creating a culture of fear in the organization undercurrent. And then, you know, i i like to look for things like, well, what’s, absenteeism and what’s you know what, what people are out when and oftentimes in organizations that don’t address issues, often times you’ll see when a critical incident is happening someone’s leaving in and you don’t have a replacement and they need to have their were covered or there’s a project due. People are on vacation that are responsible for that, and i’m like, well, what’s going on here so there’s a lack of ownership and i don’t think it’s, because someone doesn’t want to own it, it’s, that they may be afraid of the failure in the implications of that all sort of leading back to good management practices, right? Absolutely and delivering i think an employee will respect you if you deliver the truth, even the hard truth, even the hard truth, because it’s much easier to hear it and talk about what said than to try and figure out what you’re thinking and the implications for not having these hard discussions. As we’ve said, you’re right, it’s huge, it’s, huge dahna then if you’re not talking to an employee, is it because i’m an older worker? Is it because i’m my race is different than most people in this organization? Is it because i know this person and you don’t like that person? All of this may or may not be true, but it’s unnecessary worry if you’re just having the straight conversation of this is the behavior that i need from you or this isn’t working out let’s figure it out what’s the source of some of the laws that we’ve been alluding to around around hr, we’re not the people unnecessarily going to read. The code, but we talk about hr laws. Where are these? Where do we find them? Well, for benefits, there’s, a risa department of labor has a number of laws. Jorgen jail, employment, retirement income, security act, or, for some of those in benefits. Is everything rotten invented since adam insider tips. Now you have insider hr tips. You would not have heard that it’s been around since nineteen seventy four, but it governs. A lot of it created the pbgc pension benefit guaranty corp. It creates a lot of the structure around how qualified plans are handled. There’s department of labor, there’s federal law there’s different laws depending on the size of your organization. What about state laws to state laws? Absolutely. So, really the hr professional needs to know federal law and state law, state law governing the organism where the organization is incorporated, i guess you know and located. So for instance, if you’re incorporated in new york, but you have a california office, you still have to follow california law. Yeah, which is it’s very important because you can be significant differences, karen, in just a minute or so that we have left, i’d like to end positively let’s talk about however you khun some up for us motivating, retaining, hiring, keeping the good people it’s because, that’s, what hr really wants to do? Right? I think it’s really an employer, knowing what they need on to the extent they can project for the future, what type of person they need in the skillsets to really recruit for that and be committed to making that happen through, you know, mentoring employees and then working out performance improvement plans when necessary and when the employees succeeds to remove them from the plan and have you know a great working organization i love focusing on the positive. The performance improvement planning performance improvement review. My guest has been karen bradunas karen’s, a human resources consultant. Her last name is bell b r a d, u and a s and you could reach her at karen at k m bradunas dot com that’s your email. I want to thank karen very much for joining us in the studio today. Karen. Thank you. Thank you. This is tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. We have a facebook page, facebook, dot com slash tony martignetti non-profit radio you could go over there and, like us, the creative producer of tony martignetti non-profit radio is claire meyerhoff, line producer and owner of talking alternative broadcasting. Sam liebowitz. Our social media is by regina walton, doesn’t outstanding job on our facebook page and everywhere throughout the web. You’re listening to tony martignetti non-profit radio on talking alternative broadcasting talking alternative dot com. Join us next friday at one p m eastern e-giving ding, ding, ding ding you’re listening to the talking alternate network to get you thinking. E-giving cubine. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam lebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set to one, two, nine six four three five zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. Schnoll hyre i really need to take better care of myself. If only i had someone to help me with my lifestyle. I feel like giving up. Is this you mind over matter, health and fitness can help. If you’re expecting an epiphany, chances are it’s not happening. Mind over matter, health and fitness could help you get back on track or start a new life and fitness. Join Joshua margolis, fitness expert at 2 one two eight six five nine two nine. Zero or visit w w w died. Mind over matter. Y si dot com. I’m tony martignetti, the aptly named host of the tony martignetti show. Big non-profit ideas for the other ninety five percent. You’re non-profit is ignored because you’re smaller medium size. But you still need expertise and help with technology fund-raising compliance, finance and accounting will look at all of these areas on the tony martignetti show. Big non-profit ideas for the other ninety five percent on talking alternative dot com fridays one, too. Told you.

Nonprofit Radio for August 27, 2010: Topic Trifecta: Nonprofits Facing Failures, Board Responsibilities, and Back-of-House Cleanup

Big Nonprofit Ideas for the Other 95%

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Tony’s Guests:

Stephanie Strom, NY Times reporter, discussing nonprofits facing failures.

Gene Takagi, Esq., Nonprofit legal consultant, discussing board responsibilities.

Ken Cerini, CPA, Cerini & Associates LLP, discussing back-of-house cleanup.

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No hello and welcome, i’m tony martignetti, the aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent you’re small and midsize non-profit has a home here at tony martignetti non-profit radio last week we put the focus on you as an individual, and we had a lot of tips for tuning up your retirement planning, and the focus was on you. This week, we’re bringing the focus back to your non-profit my first guest after the break is going to be stephanie strong reporter for the new york times, and we’re going to be talking about failure fair that was a program sponsored by the world bank. Should you be talking about mistakes and failures that your organization makes it’s good enough for the world bank? I’ll talk to stephanie about her recent piece in the times and after stephanie, i’ll be joined by ken cerini, managing partner of cerini and associates. We’re going to talk about financial freedom for your non-profit and the potential loss of non-profits status for those small organizations, and after ken, i’ll be joined by jean takagi on attorney for non-profits gene’s going to share techniques to keep your board on board and keep your board out of trouble. All that this afternoon on tony martignetti non-profit radio. Stay with us for others. Break. Talking alternative radio twenty four hours a day. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Dahna is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set two one, two nine six, four, three, five zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com dahna welcome back. I’m tony martignetti, the host of tony martignetti non-profit radio. I’m joined now by stephanie strong reporter for the new york times, she’s, the non-profit beat reporter for the times stephanie thank you very much for joining me in the studio. Thank you, tony, for inviting me. On august sixteenth, you had on article that was titled non-profits review technology failures and you were covering something called fail fair that was sponsored by the world bank. Sounds like it was fun. What thomas about fail fair well, feel there it’s actually a gn event that was cooked up by an organization called mobile active, which is a network of non-profits working to use technology to bring social benefits primarily internationally, but also locally it’s. How do we use thie gadgets that all of us have in our lives to make the lives of the poor and the needy better? And the world bank had been to the first of these events in new york, and it decided it would be fun to have one in washington in its offices. Because the world bank certainly has a lot of failures to share. It’s it’s got a new transparency policy. And it thought this would be a great way to advance that, and it was a very fun event because it’s done is a cocktail party type of event. So people are very relaxed presenters make a presentation of an example of a failure or several examples of a failure of technology to deliver the social goods that people western aid or non-profit agencies would have expected. And the idea is that by doing this in a very relaxed setting, people will accept the the story of the failure and maybe take away some lessons from it that they can then apply to their own work so that they don’t make the same mistakes. Were there other participants there besides the world bank? Yes, i would say about half of the presenters were world bank employees, and the other half came from a wide variety of different types of organizations. Some of them were consultants that had done research. Some of them were actual employees of the organizations. What was one of the failures that sticks out in your mind as memorable? Well, the one that that i discussed in the story at the top of the story was one. That really sort of crystallized it. Several years ago, the ah telephone company in guiana, i decided that as a gesture of corporate so what we would call corporate social philanthropy, whose social responsibility it would set up a telecom center in a very remote part of the amazon, and a group of very enterprising women who probably had never used a telephone figured out that they could sell these beautiful woven hammocks that they make over the internet. They developed quite an international market for these things and ended up collecting about seventeen thousand dollars. Well, this upset thie traditional power structure, which was male dominant and their husbands literally pulled the plug on the darn thing and said, no more selling over the internet. We don’t like this thing forget it, and that was the end of that. So in that case, it was the husband’s not donors to the program, but husbands that pulled the plug husbands, village elders, men on the lesson there was that there was an upset to the culture that right? The lesson was that if you’re going, you know, one of the presenters said it, you’re much more eloquently than i can. But that we often go in expecting technology. We technology works in our culture because our culture has adopted it, embraced it, developed it. But when we kind of just plop it down willy nilly in another culture and anticipate that it will work the same way that it does in ours, we often run into trouble admitting mistakes. Then you said the world bank has a policy of openness and transparency about their their failures, their mistakes. This is not something that we typically see in the larger non-profit community, right? Well, the world bank, i think back in april adopted it’s really a data transparency policy, but data, of course is going to show you mistakes. So this is all part of trying to be more open sharing. What we know what we’ve learned with everyone, so that people don’t make it again don’t make the same mistakes, learn something from it non-profits are reluctant to discuss failure, i have found because they don’t necessarily want to discourage donors. Donors may not look att a failure as a learning experience donors may look at it is ah, why would i give money to this organization that failed in this programme or in this way and that really is the sixty four thousand dollar question, i think how our donor is going to react to their money, having been devoted to something that didn’t have the outcomes we want. Well, i think most donors prefer, of course, that there money go towards things that bring benefit, but i also think that there are, at least among sophisticated donors, donors who understand that sometimes things don’t work out many of the wealthiest donors today. Our guys who became wealthy because of venture capital and in venture capital, of course, for every huge success, like ebay, they’re a ten or twenty failures, and they’re accustomed to evaluating those failures. So our hope is that that will translate to they’re giving to non-profits that’s, right? That’s the community’s hope stephanie strahm’s article on august sixteenth was online non-profits review technology failures. You can follow stephanie on twitter’s. Her idea berries at s s strahm. I follow her, she follows me. Thank you for that. And i’m very grateful that her coverage brought us. Brought her to the studio today. Thank you very much. Definite. Thank you, tony. We’ll be back after this. Break with ken cerini and we’ll be talking about keeping your non-profit out of trouble. This is tony martignetti non-profit radio getting ending. Duitz e-giving ding, ding, ding, ding. You’re listening to the talking, alternate network waiting to get in. Cubine hi, i’m new york state senator joe a dabo. I will be hosting a Job fair on friday, november 12 and aqueduct racetrack in queens, contending into three p m, we will have over one hundred companies looking for qualified workers. They’re all to be lectures on jobs, try to jeez and networking. So come and bring plenty of resumes and join me on friday, november twelve at aqueduct racetrack for a Job fair 10AM2 three p m. For more information, please call pete in my district office at seven one eight seven three eight one one one one. I really need to take better care of myself. If only i had someone to help me with my lifestyle. I feel like giving up. Is this you mind over matter, health and fitness can help. If you’re expecting an epiphany, chances are it’s not happening. Mind over matter, health and fitness could help you get back on track or start a new life and fitness. Join Joshua margolis, fitness expert at 2 one two eight six five nine two nine. Zero or visit w w w died. Mind over matter. Y si dot com. Cerini are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. You’re listening to the talking alternative network duitz geever this is the talking alternative network. I’m tony martignetti, the host of tony martignetti non-profit radio. My guest now is ken cerini ken is managing partner at cerini in associates, which is an accounting audit and management consulting firm. Ken has an impressive array of acronyms following his name. Ken is a c p, a of course certified public accountant, also cfp, certified financial planner and d a b f a diplomat of the american board of forensic accountants a diplomat. I’m going to ask him if that comes with parking privileges in new york city, i’d like to have his license plates if it does, ken has a lot of experience working with large, publicly traded companies, small, closely held companies and, of course, non-profits both at his firm cerini in associates and also at ernst in young cerini in associates does ah lot of strategic and management consulting, which includes budget and cash flow analysis, contract reviews, compensation reviews and negotiated settlements with government agencies, and i’m very glad that ken’s work brings him to the show today can cerini welcome thanks for having my pleasure, small and medium non-profits are facing something now with the i r s their potential loss of tax exempt status if they haven’t filed their nine ninety lately, can you help us explain what’s going on there? Sure, sure, no problem what happened back in prior to two thousand seven non-profit organizations that generated under twenty five thousand dollars worth of annual revenue, we’re really not required to file tax returns basically, if they were smaller organizations, the government don’t don’t bother filing it would take too much paperwork and everything else to do these filings over the years. So the number of non-profits that have built up on the irs system has grown to be tremendous levels and toe manage that database it’s costing the irs a tremendous amount of money. There’s something like one point two or one point, three million non-profits now is that right? Very, very large, and a large percentage of those are under that twenty five thousand dollars threshold, right? Or very close to it very, very large percentage here in new york, which is where i’m from the the number of non-profits generating under a million dollars worth of annual revenue is probably close to about forty percent of the total non-profits yes, most non-profits that exist out there are smaller non-profit organization and that’s, exactly consistent with what i see on charity navigator statistics that the same forty percent number forty percent of the non-profits generating very low, sort of low levels, mid to low levels of revenue, but so i’m sorry. Go ahead, please consider what i’m saying. So then, in two thousand seven, the ira said in order for us to really gain an understanding of which of these non-profits are still in existence, or maybe some of these non-profits don’t really exist anymore. They set up a new finally requirement, which is really just a you know, one of those i am here type filings where it’s a postcard enough for nine ninety end that you just file electronically to let the government know that you’re still in existence and you’re still functioning as a non profit organization and that literally is a postcard that xero it’s for all practical purposes. Yes, it’s about three or four questions, and you’re done so the irs and again get filed electronically. So the irs said, if we don’t hear from you for your two thousand seven filing your two thousand eight filing into two thousand nine filing, we’re going to automatically assume that you no longer exist as a non profit organization, and we’re going to terminate your tax exempt status. So this is a problem that many non-profit organizations find themselves in right now because all along they’ve never had to do any sort of filing, and then the rules changed three years ago, and now they’re being asked to file even though it’s very simplistic there were being asked to file some level of filing and if they don’t know about it and they’re not following the changes in the iris regulations it’s possible that on, unbeknownst to them, they get terminated as a non profit organization and they no longer exist. Yes, and we’re talking about the smallest organizations that are apt to not have the expertise that tracks, you know, new irs regulations, new being back in two thousand seven, typical typically, these organizations from the rely heavily upon volunteers, so they’re using a lot of their board of directors are probably unsophisticated, you know, they’re focused on, um, the core mission and really minor activities that they’re doing, and they’re really not focusing on, you know, the changes. That are happening out there in the irs. So what can an organization due to find out if it’s at risk and then be if it is, how could they get into compliance? The irs has a if you go to irs dot gov, which is the irises website, and you look up exempt organizations, the irs has the listing of those organizations as of june thirtieth that had not yet filed um and it’s broken out by state and in new york state alone, there’s twenty one thousand five hundred seventy eight non-profits on this list and that is the list of organizations at risk of automatic rev a gate revocation of tax exempt status that’s the heading on that page yet that’s correct. Okay, the’s the once and again the hasn’t been updated far as i know since june thirtieth, so this is a little outdated, so on organization, who has recently filed may find themselves on this list, but they need to understand that that’s because the information is as of june thirtieth, organizations that are december thirty first year and filers have until october fifteenth to come in compliance if they don’t come into compliance by october fifteenth and that’s actually an extended it was originally made fifteen from the irs gave organizations in additional time frame till october fifteenth, but if they don’t come into compliance by october fifteenth, they are going to lose their epic and they’re going to have their exams are exempt organizations revoked. I think iris was concerned about what was gonna happen with that original date and there was a fair amount of popular press leading up to that date, but still the vast majority of organizations didn’t take advantage of coming into compliance, so they think they were sort of forced to extend it lest i don’t know many hundreds of thousands of organisations lose their status on dh again. The answer may be that many of these organizations are not functioning any more. I have ceased to function over the years and, you know, losing their exempt status is not a big deal, but i’m sure looking on the list. There are some organizations that are still functioning on dh you really have no idea that this is happening and really stand to be in a position where you know they find themselves on october sixteenth, they’re exempt. Status is gone and they could be putting donors at risk. They could be put in the organization of risk, their board at risk and everything else. My guest is ken cerini, managing partner of cerini and associates. We are live today taking your calls. The calling number is eight, seven, seven, four, eight, zero, forty one, twenty eight, seven, seven, forty xero forty one twenty. Now, if you were listening to the divorce our with larry bloom right before the show you heard larry say that this was our first live show, but larry’s show was an archive edition pre recorded the so we’ve had a plethora three live shows that i believe this is our third life show. So don’t be don’t be discouraged whether it’s our first or third or really is many, many more which it’s not please call in if you have questions at eight seven seven for a tow forty one twenty can how is the recession that we are still in the midst of affecting smaller organizations in terms of especially, i think, in terms of cash flow, i think what you find out there that most non-profit organizations, if you think about the economy there more people out of work there are businesses are not doing as well. So there’s less money flowing to the non profit sector. We see out there that the the amount of contributions and fund-raising going to the non profit sector is down somewhere in the twenty five to thirty percent range and has been over the last probably a year and a half. So you know, you’ve got these organizations that are receiving much less money than what they’re used teo and what we find on, i think it’s kind of born out across the country is that the number one funding source for nonprofit organizations is government grants is probably number one and number two, especially for the smaller organizations, contributions and fund-raising so organizations rely very, very heavily upon these government grants coming in, and they rely extremely heavily upon the contribution income that’s coming in. So when that income is down twenty five, thirty percent there’s going to be much more of an onus on the government grants and making sure that that government funding is flowing on a regular basis? Yes, but that let me just say much more focused on the need for the government grant about going in so that that that helps the buoy are both of the cash flow that they have and all happening. One of the quick comment before i get back to that you’re in a situation where, especially in the health and welfare type organizations that provide benefits to two people, the fact that there’s ah hyre level of unemployment there’s a higher level of stress and people’s lives, people are turning mohr towards alcohol, drugs, things like that because of the stresses in their lives. Um, you’re in a situation where the level of need for service treyz up, so you’ve got increasing level of need for service, and he’s got a decrease in the funding that’s coming in, and then, as i mentioned before, so they’re relying more heavily on government funding. Now, one of the problems that you have is, you know, in this environment that we find ourselves in, not only is it that the individuals and businesses are having cash flow constraints and problems, but the government is having some issues too, so the government has been cutting back on some of the funding that it’s done on top. Of that, the government, because they have been able to get their budgets passed because again, strains on cash flow at the government level has also slowed down the payments that they’re making to the non profit sector, which is kind of adding to the problem. So you’ve got non-profit organizations, they’re seeing decreases and funding to begin with and then on top of it, the government funding which is supposed to be, you know, that constant that rock that’s there on on an annual basis is either starting to dry up a little or or is taking longer to get in the doors on it’s, creating all sorts of cash flow issues for the housing sector. And what are you counseling your clients who are find themselves in this situation? What organizations really need to do it, it’s all about communication? I mean, i think communication is something that’s extremely important, so it really comes back down to communication. A lot of these organizations need to go out and talk to their their banks and developed banking relationships early on in the process, you know, they need to make sure that the banks understand that the money will be there, it’s, just a matter of time. You know, banks are starting to look at the non-profits and they’re they’re receivables of the nonprofit organizations are aging at a little further than they normally would be, which makes the non-profit look like they’re less bankable, so just explain that a little bit. Why is why isn’t an aged receivable less less appealing to a bank or less bankable? Because when a bank looks at a nonprofit organizations receivables, they’re looking at it in terms of our these receivables collectible, and typically what happens is the older reese thie older receivable is the less likely that an organization is going to collect that people usually receivables once they start aging out usually means that maybe there’s something wrong with that receivable and that’s. Why the money hasn’t come in yet unfortunately, in today’s environment, that’s not always because the receivable is not a good one. Ah lot of times, it’s, because, you know the cash flows constraints that the governmental agencies air having again here in new york, it took a long time to get the budget passed, and since the budget wasn’t passed on a timely basis, they were delays. In getting contract signed because the contracts were delayed in getting signed. It was delays in getting the money out to non-profit organizations. And it becomes, you know, this this domino effect and a lot of organizations were left there trying to figure out, how am i gonna pay my payroll? So even though the ah the entity that owes the money is is a government agency, the bank still looks at that as, ah less likely to be received. Um, i again and i think that’s where it comes into that communication piece where non-profit organizations need to be able to go to the bank and say, hey, look, here’s what’s happening out there in the marketplace, we have government grants, those government grants are going to come in here’s the signed contract, we’re going to get the money even though it’s been aged out more than typical krauz maybe the bank is used to seeing the non-profit collect the money in sixty to ninety days and now it’s one hundred twenty hundred fifty days out by having that communication by developing that that strong, open communication line with the banker that you’re working with, it really can help. To ensure that the the lines of credit in the cash flow continue to flow into the nonprofit organization while the organization is waiting for government grants to free up. And when you talk about aged, is that you mentioned a hundred twenty, one hundred fifty days is that roughly the time at which ah ah, bank or other agents potential credit agency is likely to start calling these receivables aged? Is that roughly the time frame? Somewhere in that range, when you start getting toe one hundred twenty hundred, fifty hundred eighty becomes a lot less attractive. Typically, banks like to see the money collected it within ninety days, and for the most part, most non-profits really should collect their money within a ninety day period of time, especially when they’re relying heavily upon service government type money again, unfortunately, in today’s economy, that’s not happening, so banks would be open to this kind of a conversation. I mean, this sounds a lot like the advice for here in the popular press if you’re having trouble with your mortgage that you should pick up the phone and call the lender. So in this case, banks are willing to have this kind of a conversation, i mean, they’ll they’ll take this kind of a call, you have what you have a relationship already with the bank it’s been, you know, you’ve had that relationship for a period of time, the bank’s really from a working with a nonprofit sector, the banks really don’t want to pull loans from non-profits it really doesn’t look good for them either on dh banks get credits working with the non profit sector, so it is a positive that the banks want to work with sector, so they just want to know that their loan is going to be a good loan and that you know, that there’s, rational and reasons behind what’s taking place. And if you open up those lines of communication and they’re going to be much more responsive than if you just send them something and say we need more money and cannon just the forty five seconds or so we have before a break, are you finding that non-profits or doing this, or are they mohr sort of staying in their shell and just maybe cowering? I don’t think they’re doing it as much as they should. That’s not to. Say that they’re not doing it. It just i always believed that in business you need to be very proactive in your approach to dealing with professionals that you work with and that you need to reach out and keep those lines of communication open. Because if you don’t, then problems can occur. If you do then everybody’s on the same page, and at least you know if the bank is going to have a problem with it, you know, up front, you know you need to seek alternative. So the tip really is. Pick up the phone, talk to your banker when you before you start to see a problem and head off the head off a potential crisis in cash flow. My guest is ken cerini. We’re going to take a break, and when ken returns with us, we’ll talk a little about his work in compensation reviews and maybe some excess compensation problems. This is tony martignetti non-profit radio stay with us. Talking alternative radio twenty four hours a day. Hi, i’m new york state senator joe a dabo. I will be hosting a Job fair on friday, november 12 and aqueduct racetrack in queens, contending into three p m we will have over one hundred companies looking for qualified workers. They’re all to be lectures on jobs, try to jeez and networking. So come and bring plenty of resumes and join me on friday, november twelve at aqueduct racetrack for a Job fair from 10 a m to three p m. For more information, please call pete in my district office at seven one eight seven three eight one one one one. Oppcoll are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications? Then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com pompel i’m tony martignetti my guest is ken cerini managing partner of cerini and associates can if someone would like to contact you, how is the best way to do that? I could be reached either by email, which is can see at cerini and associates dot com all spelled out d e r i and i a nd associates dot com or by phone six, three, one, five eight, sixteen hundred and my extension in thank you and the cerini and associates website is www dot cerini c e r n i a nd associates dot com can. There has been a fair amount of popular press about excessive compensation for ceos and other sea level people at at non-profits part of your work is compensation reviews what i’d like to spend the remaining time few minutes we have talking about how a non-profit can determine whether they’re in paying excessive compensation. The irs has established some rules regarding excessive compensation under internal revenue code section forty nine fifty eight, which deals with what’s known as intermediate sanctions. So really, what the irs came out and said, and this this was a result of some of the abuses that happened. Back in the late nineties, where the irs said, you know, we can’t really take away a non-profits exempt status if they if they are over paying their executive director, so what we’re gonna do is we’re going toe charge penalties to both the executive director and any board members who knowingly participate in that overpayment on bats and then pull the exact status, which was really the only teeth the irs had back then. That’s the interim sanction is these these penalties? You know what that is that the interim sanction the intermediate, the intermediates and penalties that the irs now imposes penalties are very, very steep there they could be as high as fifty percent of the excess compensation, so they’re very, very steep. So anyway, so so what happens is non-profit organizations and typically mohr affects larger organizations than smaller, but it really comes down to the salary levels that are being paid non-profit organizations need to really understand that the salary that there, whether the salaries, they’re paying the three key individuals within the organization, which is usually the executive director and other top level management appropriate compensation. And when you look at compensation, you kind of look at the whole package so it looks at not just the salary that’s being paid, but any other benefits that go with it, and the nine, ninety form, which is the tax return that non-profits are required to file, really has very clear with on the form, not just the organization itself, but any related organizations that are associated with that non-profit organization, it has really targeted questions on how much money is being paid to this organization, so it makes it very, very easy for the irs to identify the level of compensation that this individual is receiving and can in just the short amount of time that we have left just about a minute. What, what, what can a non-profit due to see whether they’re paying excessively? The easiest way to handle this is really to go back, and if you go online and do some research, you can find some salary surveys that are out there online there’s some that you can pay for, but there are others that are free, and what you want to do is you want to look to see if the compensation that the executive director is getting compensated is in line with the other competitions for similar sized organizations doing similar things that your organization does in a similar area of the country. The other thing you could do is you can actually go to guidestar dot or ge, which is where all the nine nineties air posted for all of the nonprofit organizations. And you can look at other organizations within your community that are very similar to the organization that you know that you are, and you can take the information of what their executive directors were there. You know, chief people are getting compared to your organization to see if you fall in line with what the other compensations are or whether you’re outside of the realm of what the averages for the group. Thank you very much to look at it. It’s something a that we typically recommend that is done by the board or by a compensation committee of the board. So that it really gets an independent review. And when you look at this on do the board or the independent competition committee are reviewing and approving it? Um, you know, you want to make sure that if the salary does fall outside of the realm that there’s at least the process going through to say why the individual deserves more. Then what? The averages and there’s a rational for that decision making process can we are out of time, but those are excellent ideas and both free ways. Simple ways of doing a benchmark to determine whether you might be at risk of this excessive compensation problem. My guest has been ken cerini, managing partner of cerini and associates. Can one thank you very much for being on tony martignetti non-profit radio. Tony, thank you for having me. My pleasure. Thank you. I’m going to bring now. Ah, guest from san francisco, jean takagi. Gene is an attorney for non-profits. We’re going to talk about some techniques to keep your board out of trouble. Jean welcome to the show. Thank you very much. My pleasure to have you. We’re taking calls again. We’re live today eight, seven, seven, four, eight, zero for one to xero taking calls for jean takagi. If you have some jean, we hear the phrase board governance. What? What does that mean? Well, it means a few things, tony. I think from a legal perspective, it means that the board is responsible toe exercise, its duty of care in its duty of loyalty and duty of obedience, and overseeing the operations and management of the organization to directors of aboard are ultimately responsible for the control in operations of the non-profits providing oversight or governance is the way that that exercise, and so that is very interesting, that duty of care, loyalty and obedience. And i neglected to say when i brought gene on that his practice in san francisco but nationwide is in compliance, governance and non-profit law and gene is the author of the non-profit block, which you’ll find at sorry non-profit law blawg, which you’ll find at non-profit law blawg dot com, and i’ll bet you could go there right now and don’t close this window that you’re listening from. But if you can open another window simultaneously, you can listen to gene and at the same time wed his writing’s on nonplayoff non-profit law blawg dot com you can follow gene on twitter as i do he is at g d, a k at g ta k on twitter, and ken does an enormous amount of speaking. Also, he also serves on local non-profit and exempt organization boards, advisory boards and so that makes him eminently qualified to talk about these subjects board governance and non-profit law generally let’s talk let’s flush out the sort of this board governance a little bit. Gene. What what? How do these duties of care, loyalty and obedience translate to actions that the board should be taking an individual board members should be taking sure. Well, i think they’re a triple ways to look at it from a practical perspective and not just legal perspective was a swell. So the board is response pompel really for directing the organisation for providing oversight over the organization on also for protecting the organization on dh it’s acid, which may be held in charitable trust if the organization or non-profit is a charitable non-profit so with those three duties and part of the protection, the protection, the other part of the p uh, is planning is the board is responsible for planning the direction of the organization as well. So in meeting aboard fiduciary duty, the duty of care, the duty of loyalty and duty of obedience, the board has really got to be active in terms of attending meetings in terms of providing oversight over the financial activities for the organization and part of that is regularly receiving financial reports that speak to the financial health of the organization and boards must understand how to read those financial statements, maybe not with the same type of precision and detail that people might be looking at it, but certainly with the level of understanding that they can react appropriately when it’s clear to an ordinary, prudent person or an average reasonable person that the organization may be facing some sort of financial difficulty. Gene, is there any obligation or maybe it’s just ah, good idea that that a non-profit actually provide some training two board members in reading financial statements, i think that’s absolutely true had tony, and that might be part of the duties of executive director or ceo of the organization to facilitate that type of board development and where there are no staff members, certainly up to the president or chair of the board and the cfo or treasure training the board to get, um, comfortable in reading financials and regularly encouraging board development and facilitating it as well, i think are very, very important part of a gn officer’s duties and since you mentioned training, what about new board members? So we just talked about little you just explained for us the training on reading, financial statements, but what what else should a non-profit the organization itself be doing to support new board members who are who have just joined the organisation? I think i think governance committee, if the board is large enough to support such a committee or the board it stuff, has got to be involved in board development in four areas. First, in the recruitment of directors, clearly you have to select the right people who are willing to serve the government functions of the organization. You’re not just picking based on how much fund-raising they could do or how, how involved they are, maybe as volunteers in the activities of programmatic activities of the organization, but you really want to pick people who are capable and who want to exercise their government studio orientation is the next part, and i think that what you were speaking about, bringing new board members in and making sure that they are aware of things like the governing documents of the organization, it’s articles of incorporation and its by-laws these air documents that shouldn’t just sit on the shelf because part of the duty of obedience or the one of the fiduciary duties of the board is to operate in compliance with the applicable laws, including the organization’s internal laws, which are usually documented in the articles on by-laws and maybe other policies, like a conflict of interest policy, whistleblower policy, etcetera, orienting the board with respect to our new board, members of respected e organizations, internal laws and general fiduciary duties. I think it’s really important than aboard handbook with a job description with boarding stations and an understanding of what the organization does, what its mission is, programmatic activities. All of that is really important and actually that’s really important on the recruitment and as well. But once the new directors in there, they should have a board manual aboard book perhaps a mentor on the board to help guide the organization through then regular training’s after that. And and jean, you said there are four elements we’ve covered to recruitment and orientation. I’m goingto interrupt you for a moment because we have a call on line one eyes this mary-jo hi. Hello. Thank you for taking mary. Welcome to the show. You have a question for jean? I d’oh. First, i want to thank you for a dressing that new nine, ninety and new filings with the irs. That was great. Have excellent. Thank you very much. What’s your question for for jean? Well, i struggle sometimes with board expectations, and i find that some, uh, some boardmember tend to get very, very involved in into sort of business that they don’t necessarily need to be involved in, and the others are completely absent. And you started to talk about orientation and group recruitment, and then i lost the rest of it. I’m wondering how to sort of establish the boundaries, and andi really get them involved in things you want them to be involved in. So we’re talking really about the organization setting expectations for its its board members now, yeah, gene, how how should the organization be doing that? That may be one of the most difficult questions i fielded, and one that that many, many non-profits struggle with the relationship between the executive director of the board is a critical component to an organization being able to further its mission. Effectively and efficiently and when you have a brand new organizations a little bit easier to do because we consent outboard expectations and on the recruitment side so once you bring in boardmember is they have an idea of what their expectations maybe so in your recruitment materials job description, sort of the boundaries of of where director’s duties are and where they stop and where the manager executive director’s duties are and where they stop and where there is some overlap that can all be established. It’s still there’s still a lot of grey and overlap between governance and management that’s not an easy thing, but it’s easier to do with a new organization within existing organisation. It’s really tough? I don’t have a quick, snappy thirty second answer to that, but this may be a time when a consultant or an attorney who’s got experience in government who can speak to the board about its legal duties and its roles will be ableto, i think, helped define the board duties and see that it will help director see that they’ve got a lot on their plate without infringing in the areas of day to day management, which really belonged to executive director still may have a third party in there. Yeah, having having a consultant can really help again. This is with a more established organization, that’s been running and that’s been having difficulty with this. The board may not be willing, teo respond so easily to an executive director who says, well, you’re infringing on my territory this is where the boundaries should be because executive director really serves at the pleasure of the board on. So the board may be a little uncomfortable receiving directions from from the mary-jo when it comes from an outside consultant, and sometimes when it comes from from a lawyer, it can hold a little bit more authority, and it might be treated a little bit more objectively. We see the same thing actually gene in in fund-raising there are things that consultants khun persuade boards off that the ceo executive director is just unable to mary, i want to thank you very much for your question. Wei need teo. We’re gonna take a break, and when we return, jean takagi will stay with us. You’re listening to the talking, alternate network, waiting to get you thinking. Hyre i think, duitz cubine are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s, create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Buy-in this is tony martignetti, aptly named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas, and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting. Is your marriage in trouble? Are you considering divorce? Hello, i’m lawrence bloom, a family law attorney in new york and new jersey. No one is happier than the day their divorce is final. My firm can help you. We take the nasty out of the divorce process and make people happy. Police call a set. Two one, two, nine, six, four, three, five zero two for a free consultation. That’s lawrence h bloom two, one two, nine, six, four, three five zero two. We make people happy. You’re listening to the talking alternative network. Schnoll i’m the host of tony martignetti non-profit radio, and i’m joined by jean takagi. Gene, we got another call on the brake, so we’re goingto talk. Teo stacy, you with us? Stacey stacey, welcome to the show. What’s your question for jean? Hi, i i i work for a small non-profit and he was mentioning about the board. And i’m wondering when you’re starting up a nonprofit, is it wise to have a mix of professionals on your board like a mix of professionals, diverse backgrounds. So, like, ideally, what types of professionals would you pick one? I got ten member board of a small non-profit, you know, from, like, lawyers, the financial planners like who were the people who are important to be on that board? Thank you, stacie. Thank you, stacy. So that question jean really goes to recruitment. The first of the four things which i hope we get to. What about that diversity on your board? In recruiting, i think. That’s a great consideration. Teo, bring to the table. When you’re founding members, decide on who can you talk a little bit louder, please or move. The phone may be closer to you. Sure. It’s just a little bit, but yes, it is. Thank you. Great, i think it’s great tohave a skills matrix when you’re recruiting board, wrecked your board on dh if that’s possible. If you have enough recruits so that you can be selective and you can get some professionals in various areas, i think that would be ideal having somebody with an accounting background, perhaps somebody with an investment background, somebody with a legal background, but somebody who worked in the nonprofit sector before, perhaps, and fund-raising perhaps as an executive director, those would all be ideal individuals have diversity in other areas. Besides, skills may also be important diversity, so that you include perhaps some, some segment of the beneficiaries that your charity serves. Having them represented represented on the board can bring a diversity of issues to you as well. So i think it’s ideal tohave have those girls, major, but sometimes it’s a luxury to have all those people, because on top of all of these things, you need people who are really willing to fill their duties, their legal duties as boards of directors and be diligent about providing oversight over the organization, not just financial oversight, which we’ve been focused on so far, but definitely programmatic oversight because after all, non-profits aren’t existence to make a profit. The financials are really important, but on lee so faras they’re there to help fulfilled the charitable mission is effectively and efficiently as possible programmatic oversight ultimately important for her board. Yes, they need thio love the work that you do in addition to having whatever professional expertise they do, they need to love your work. Thank you very much. Thanks, stacey. Thanks very much for your call. Thank you, jean. I hope we have time. Well, i’ll try to make sure we do have time. You had said there are four things to consider. Andi got through recruitment and orientation. Can you let’s continue? What else should organizations be conscious about board members? Great. Third way that an executive may be ableto help in board development is through training that we could talk about recruitment, then orientation and training is sort of the ongoing training that that executive director or board president may facilitate for the rest of the board on this could be done by a periodic distributions of materials to the board. If the executive chair comes across important information regarding governance, short, snappy articles regularly distributed board members may be really helpful, bringing in consultants we’ve already talked about once a year, having a consultant come in and talk ng about do sherry duties or specific duties with respect to finances or with respect to programmatic management or fund-raising having those people come in will generate more interest among the board, and those types of training would be good against again, often times it’s more helpful to bring an outsider in it. It’s, a volunteer that’s, great that’s great, so long as that person is qualified to give that training, but training the board, that’s, that’s the the third thing, and then the fourth thing which sort of overlaps with the training, which i think i’ve already discussed about, is to ensure that the board is added with adequately getting information before boardmember things about the actions that they’re going to take that board meeting so they need to get the information well in advance so that they can prepare for the board meeting and make informed decisions because that’s key to meeting their fiduciary duties. A guest on a previous show, jean had made the point that, ah, lot of the administrative work should be done in advance, so that board meetings can actually be more engaging. And there can be people, maybe guest speakers, at a board meeting. But not to lose sight of the important administrative work. Just do as much of the administrative work is possible in advance. Jean in just the minute or so that we have left what’s your advice on ceos on boards? Well durney and it’s a difficult situation, but i think the general rule is that the ceo, our executive director, should not be on the board of directors. That would be the general rule, and there may be some exceptions to this, but i think even in the case of exceptions, it’s the best practices a best practice for organizations to work towards having a strong enough board that the executive does not need to be a voting member of the board. This does not mean that executive would not be invited to attend board meetings except when the board goes into executive session, but the reasons for this are really because of the conflicts of interests that executive director may have in serving on the board executives serves at the pleasure of the board, and the board is responsible for providing oversight over the executive, so typically in the for-profit sector with public cos you don’t see the ceo on the board of directors because they’re going to report to the board, and you have that check and balance there with new small non-profits sometimes you see the ceo or e t on the board, but again, i think it’s the best practice toe work to get to get that check and bound to have an independent board. My guest has been gene takagi non-profit attorney, you’ll find him at non-profit law blawg, dot com and also on twitter at gt a k jean, thank you very much for joining us on the show. Thank you very much for having me. I want to thank my guests today, stephanie straume and ken cerini and also jean takagi next week will be karen bradunas human resource is consultant. Your most coveted assets are the people who work for you. How do you attract the right people? Hyre them retain train and motivate them, and when it doesn’t work out, how do you move them on all done legally to keep your non-profits reputation safe, that’s next friday, september third, my guest for the hour will be carrying bradunas i want to thank creative producer claire meyerhoff line producer sam liebowitz and our social media is by regina walton speaking of social media, we have a facebook fan page facebook dot com slash tony martignetti non-profit radio head over there and like us, this is tony martignetti non-profit radio on talking alternative broadcasting. Please join us. Next friday, one p, m eastern.

Corporatization Redux II

Courtesy of Stephen Downes on Flickr.
I’ve posted twice about how state and federal governments and donors are corporatizing nonprofits by treating them like for-profit companies: The Corporatization of U.S. Nonprofits and Corporatization Redux. The Wall Street Journal reports nonprofits are behaving like corporations and treating each other the same, not collegially as in the past.

It’s all about marks: trademarks, copyrights and other intellectual property. I’m amused that The Journal’s coverage is by Clifford Marks.

What’s especially interesting to me is that friendly attempts at compromise, which in years past probably would have been accepted as a figurative handshake and let’s-be-friends deal, are rebuffed. Those enforcing their marks believe money is at stake. Does it financially hurt the Lance Armstrong Foundation if other charities use “Strong” in their branding?

I’m interested in other examples of nonprofits tussling with each other, so if you’ve got one, please post it. Thanks.

The Elusive “Perfect Fit” Employee

mid section view of a man holding his resume

In the midst of our recession, lots of nonprofit jobs have been shed, which puts lots of qualified people on the street competing for a small number of jobs. That has created a buyers’ market for nonprofit employers, and I’m hearing dismaying stories from job seekers that organizations love their qualifications but are holding out for the holy grail: the “perfect fit” employee.

Just recently I got an email from a nonprofit that concedes they’ve met a number of strong candidates, but is still holding out for the perfect fit. They went on to ask would I now give additional thought to their search, to come up with even stronger candidates I may know, as if I held the very best people in reserve when my suggestions were solicited a month ago. “Yeah, in the last 30 days I’ve met three people who are better than all the people I’ve met in my 13 years working around nonprofits.”

Actually, now that I know how particular you’re being, I regret subjecting my initial referrals to your unwinnable contest, and I certainly will not put anyone else through it. You want a second round of candidates, even better qualified than the strong candidates you’ve already seen? Bite the bullet and hire a recruiter. That referral I’d be happy to make.

Better still, stop. Hire one of the strong candidates.

The job I’m looking at has 15 bulleted qualifications and an equal number of sub-requirements. A few are boilerplate, like “team player”, “highly organized” and “effective communicator.” I can’t imagine there are more than a handful of people who meet all these 30 requirements, and how many of those are in transition? How many of those in transition will see this posting? And accept the salary, benefits and location? Give it up. You won’t find the perfect fit.

Businesspeople in a meeting


To go a bit further, and echo advice I’ve given clients, don’t look for a professional fundraiser who has “established relationships within the philanthropic community.” That’s a euphemism for “has a Rolodex” and is appropriate only to a board member search. A professional fundraiser isn’t going to leverage for your benefit relationships she’s made through employment in other nonprofits. That’s unethical and unseemly. When she leaves your employ, would you like her to do that for her next employer?

To those looking for the perfect fit, I say, “Stop.” Your expectations are unreasonable. Hire the best strong candidate you’ve met and let them grow and mature into the position and learn what they don’t already know. Stop looking for the “perfect fit.” Perfection doesn’t exist.

The Premiere of the Tony Martignetti Show: Big Nonprofit Ideas for the Other 95%

Rideau ! courtesy of Constuview on Flickr
THE TONY MARTIGNETTI SHOW: Big Nonprofit Ideas for the Other 95%

— Compliance.
— Board relations.
— Fundraising.
—Technology.
— Volunteer management.
— Accounting.
— Finance.
— Marketing.
— Social media.
— Investments.

Every nonprofit faces these issues. Big nonprofits have experts in all areas.

The other 95% have The Tony Martignetti Show. Trusted experts and thought leaders throughout the country join me to take on the tough issues facing small and medium size organizations.

This week:

  • I Welcome You To My Show (so new it’s not branded yet)
  • Starting Your Planned Giving Program; guest Steve Imperato, Future Funds.
  • Cloud Computing is Perfect for Smaller Nonprofits; guest Scott Koegler, editor, Nonprofit Technology News.
  • Boards: Recruiting; Retaining; and Releasing Recalcitrants; guest Michael Davidson, board coach.

Listen: Friday, July 16th, 1-2 Eastern, and every Friday or listen to the podcast; coming to iTunes soon.

Where: Talking Alternative Broadcasting

You can subscribe on iTunes and listen anytime, anyplace on the device of your choosing.

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I hope you’ll join me. Please don’t listen to just the last 15 seconds.