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Nonprofit Radio for November 8, 2013: Getting To The Next Level

Big Nonprofit Ideas for the Other 95%

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Laurence Pagnoni: Getting To The Next Level

Laurence Pagnoni largeLaurence Pagnoni is author of “The Nonprofit Fundraising Solution.” Based on his work as an executive director and fundraising consultant, he has proven strategies to get you to the next level of fundraising revenue.

 

 

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, you know, i hope you were with me last week. I’d suffer falik yah leitess. If it came to my attention that you had missed priscilla rosenwald, author of when leaders leave, she talked us through her smart tips to plan and execute smooth leadership transitions this week, getting to the next level. Lawrence paige nani is author of the fund-raising the non-profit fund-raising solution based on his work as an executive director and fund-raising consultant, he has proven strategies to get you to the next level of fund-raising revenue halfway through the show on tony’s take two i have a charity registration reminder for you. I’m wagging my finger. We’re sponsored by rally bound, simple, reliable peer-to-peer fund-raising software rally bound dot com i’m very pleased that lawrence paige no knees book and his work bring him to the studio. He has spent twenty five years in the nonprofit sector and was an executive director of three non-profits he’s been a faculty member at the gnu heimans center for philanthropy and fund-raising we’ve had guests from there. And the coach is a group of executive directors with the rutgers business schools institute for ethical leadership. His book is the non-profit fund-raising solution. Powerful revenue strategies to take you to the next level. Lorts back. Tony, welcome to the studio. Thank you so much. I’m glad to be here. It’s. A real pleasure to have, you know, i love having live in studio guest. It just makes it that much more special. Congratulations on the book, it’s. Just it’s out this month, right? Yes, just a few weeks ago. And and delighted it. Dafs has robust sales so far. Excellent. Very good for you. I have to ask you this. I’ve wondered about this since i first saw your name, which is years. Why isn’t it panjwani wipe agnone? How did you i’m not martignetti why did you? Somewhere along the lineage, you went to pack no knee. Well, had that happened? It’s, my grand. My grandmother would like your question. It’s, lorenzo, antonio peggy oni that’s your your it’s, like a little birdie operate you’re you’re ah, expression of it is accurate. And but, you know, in american vernacular gets paige no knee. I hate that. I hate that your grandmother would love the pan uni i was a beautiful name. It is operatic. Um, the non-profit fund-raising solution. What is the problem? Well, under capitalization of the sector plagues more than seventy seven percent of non-profits they have a vision, but they don’t have the money to implement it. And many organizations spend years on a plateau under two hundred fifty thousand dollars trying to execute their vision for some small non-profits ah, humble budget is more than adequate and they’re doing good services and they are meeting their vision so don’t mean to imply that you need money too do your work and they’re amazing volunteer organizations. But for those organizations that that need money, i wrote the book in that spirit of trying to help them tio, to go to the next level which is such a ubiquitous question. I mean, i get that a lot on dh. I work only really in the planned e-giving and the charity registration niches. But even i am asked a lot, you know? How do we get to the next level? Can you help us get to the next level? So there are a lot of organizations that do want to go to increased fund-raising revenue it’s the number one question i get when i give seminars or oppcoll public trainings, and somebody inevitably will wander up to that micah’s i say in the introduction, and and ask me, how do you get to the next level? And on the one hand it’s a poetic question, but on the other hand, it’s for my sensibilities, it’s a business question with mathematical methods behind it, and the book tries to explain, um, that if you get your leadership understanding the vision for what the next level looks like if the board supports that vision, if you think about hyre level strategies and you work on changing the culture of your organization so that the organisational development matches that vision that’s the foundation there’s four aspects are the foundation for going to the next level, and then the rest is tactical most fund-raising is tactical. The strategy comes from the organization, and we’re gonna have time to talk about the organisational development as well as the strategies and tactics were because i love that we have the full hour together, so the symptoms of this problem are mean. Ah, event to event fund-raising or maybe sole source revenue streams? Yeah, most foundation grants have ah, three year limit. There are some exceptions to that, of course, places like the robin hood foundation, which see themselves as long term partners. Um, but event to event without any cash reserves. Um, and some organizations just go year two year like that and and and make do and with a little bit of luck and and providence, they they squeak by, but it’s hard to plan having an impact on your mission and on the sector, the the field of service, if you will, that you’ve chosen if you really want to help at risk kids, i have a better chance at getting into college or getting the right on the right employment that’s a great example, because it’s exactly it’s for you you do have to plan for years that’s a life cycle of a child. And if you’re you know, as you say, just getting by year to year, how can you plan for that child’s future? You can’t. You can’t plan for your own that’s, right? Um, do you think that since we see such a reliance on events i have a theory i don’t, but you khun you’re free to disagree that the reliance on events is so that people can avoid what they fear, which is having to sit across the table from someone and looked him in the eye and ask them for a gift. Well, it’s, funny as best as i understand it, and i’m always learning events were buy-in the history of them goes back to having an opportunity to thank your individual donors, they weren’t actually fundraisers unto themselves, and then they course morphed into that when in fund-raising when the event ah, is linked to individual giving and get in to get the individual giving program, they always raise more money, because the point is that the twenty percent of your individual donor base who gives eighty percent generally on your revenue since the recession, we see it’s maybe seventy, thirty um they need to be talked to individually and thoughtfully, and having tough conversations with donors is part of that territory, and i think a lot of people are, um, are shy about that. Money, of course, is one of the great taboos of life and so it’s fraught with ah, emotional issues. Um, you allude to cem cem research done by stanford about the dominant revenue source? We’ll flush that after us. Sure. Well, you often hear people say that they need a diversified revenue base. Yes, and i’ve heard that for years as a fundraiser, and as in the former executive director, i used to worry about how much time and energy that talkto have more than one or two revenue streams. So a few years ago, stanford university ah did research on one hundred and forty hundred forty one non-profits that that had gotten over the fifty million dollar, more annual budget, what they discovered was a surprise that those organizations generally had a dominant source of revenue and possibly a secondary source of revenue and wasn’t as diversified as smaller non-profits but they also said that smaller non-profits still needed to diversify until they got to that plateau ah, when or they got to that level, when they could break through for a dominant source of revenue. And the reason this is interesting is that those non-profits that got over fifty million, they knew everything there was to know about that dominant source of revenue if it was individual giving, say, for example, habitat for humanity. Their dominant source of revenue is individual giving, followed by in-kind donations, followed by foundations. They knew everything there was from about individual giving from ah, there, first acquisition, to plan giving and the whole continuum within those two ends. Yes, um, we are going, tio, take a break, and we’ll of course, continue with lawrence, and we’ll talk a little more about the the inflexibility that we’re talking about now and that sort of tradition of of dominant source giving. But then we’re gonna move on, and we’re going to talk about what it takes for the organization, too. Develop within before he can get to the next level. So hang in there. Talking alternative radio twenty four hours a day. 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Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s. Ivory tower, radio dot com e every time i was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com oppcoll welcome back to big non-profit ideas for the other ninety five percent. Lawrence paige nani is with me. He is the author of the non-profit fund-raising solution. So before the break, we were talking a little about thiss dominant source so they knew their dominant source and maybe a secondary source very well. So it’s so it’s not so bad. Teo teo, be focused that way. No. Ah, it turns out that that that there are different levels in every revenue source of from an average level two quite skilled level. What they had a have, of course, in their dominant source of revenue was they had to have deep and abiding expertise. Ah lo, staff turnover amongst the fund-raising staff was very important for those organizations because the institutional memory of with their donors had to be preserved. It’s called development for a reason it’s a developmental process. So if you’re walking the walk with a donor through their lifetime of giving, if they get comfortable with a fundraiser, the chances of that fundraiser being able to raise more money are much higher now. Of course, that’s that’s ah juxtaposed to the chronicle philanthropies article this past year, which showed that the turn of the dissatisfaction amongst fundraisers with their organizations was extremely high. Yes, and i we talked about that on the show. Did you? Yeah, i was distraught to hear that. And because fund-raising is a noble profession, and when it’s not respected, the process is not respected than people expect returns too fast. Or they expect the fundraiser toe come in with donor’s ready to g o without having to cultivate them for your mission. And these are very irrational ideas dominate the conversations around fund-raising but it’s called development for a reason, and those non-profits that god above fifty million that had a dominant source were they had a patients to their culture, and they respected the cultivation process and they closed, you know, on on major gifts much more frequently than those that didn’t have that culture. What was the first organization that you were executive director of? Oh my, it was a soup kitchen for the homeless in richmond, virginia. And i’m guessing there are a lot of lessons you learned there. Oh, my goodness. I i on the in the book, i tell the story of how i forgot about the board. No, i didn’t. I didn’t technically forget about board. I attended board meetings. I prepared my reports. I i had the board book ready and met with the committee’s when they needed me, but in my soul they were superfluous, and what was really important was getting the programme metrics right and getting the fundraising going. But i came to see how the board ah, in my second executive directorship, here in new york, at harlem united, i came to see how the board khun give the organization a gift that the ceo cannot, which is the gift of longevity and survivability, and that great word that we use in the sector sustainability. So in your experience in west virginia, richmond in virginia, at the soup kitchen, were you sort of dragging the board along as you as you worked on the metrics that were important to you or you would just take kicking them was more my style. Okay, so clicking from behind? Well, there was the italian radio, the italian, more likable bull in a china shop. But ah, the urgency was, of course, that homelessness was extremely bad. The single room occupancy hotels in richmond, virginia, were closing. Ah, at a rapid rate, and the homeless shelters were were increasing. So we had a profound sense of urgency, and then right in the middle that the aids epidemic was becoming clearer to us. And so there was this sense of urgency, and we in fact founded three different organizations. Ah, as spin offs to to our non-profit but i came to see the value of board leadership and bored endorsement and and to recruit people that did add value. Not everybody is meant to be a boardmember and i had made the mistake of just recruiting volunteers that had a passion for the board without necessarily having the business talents. And skills that i needed to fulfill the mission that we were we were aimed at over ten to twenty years, and we’re going to talk later on about one of the opportunities that you’ve identified leadership counsels for maybe the type of people that you’re talking about not suitable for the board but have interest and passion. And so there may be another role for them. Yes, so let’s talk about the board now the board has to metoo it’s essential at the board be developed before the organization is going to get to the next level? Oh, yes, ah, a lot of ceos inherited inherit aboard when they take a job that isn’t necessarily up for the task, and they wait on the sidelines for something magical to happen with that board, and they don’t necessarily see themselves as an intervening variable to bring the board to the next level themselves. But i recommend in my book that they do see themselves as part of the change process for the board by meeting personally with board members by recruiting people who have the skills and talents that they be delighted to have in leaders and that’s not all. They’re not always easy processes. They take time, but you’re trying to develop a shared vision on the board, exact between the executive leadership and the the ceo executive director and the and the volunteer leadership that’s. Right? This could take a long time to align a vision. It can, but there are plenty of examples where it happens rather fast. I mean, the board share one. The board in richmond, virginia. The board of harlem united here in new york. They were united around the being thought leaders in the field of of ah, innovative health care for people who fell outside the health care system, the homeless and indigents. And they they i saw their revenue streams from the government, both federal and state, as needing to be reformed so that they could get the funds that were needed. For example, in nineteen ninety one there were no article, twenty eight healthcare, primary care, organised clinics. For people living with aids, they were only the peruse of mental health. So what the board did with the executive staff leadership is they formed a statewide organization called the adult they healthcare coalition. And they changed the way the revenue. Stream was structure so that article twenty eights could include primary care for people living with aids. Article twenty eight is a federal state of new york state state health. S o that you could receive third party medicare reimburse oka okay, it’s. An amazing revenue stream, extremely stable. And it helped people keep people out of hospital emergency rooms so you can provide care at a much lower rate. So sometimes revenue streams have that level of complexity to them. And you need a board that could understand the thinking behind them. And sometimes revenue streams are easier to understand. I mean, i think that’s why people often gravitate to foundation grants. They can look at a foundation’s website. They could understand the application process, and they throw there their hat in the ring to see if there are going to be, you know, lucky. Let zoho focus on again the achieving this shared vision across the board. So it certainly takes place in inboard recruitment board meetings and month after month. I mean what’s the what’s, the executive director’s role in trying tow align the board with this with a common vision. Well, one of my great teachers carl matthiasson, who was expert in board development hey used to say that a board will talk about anything and then he’d pause and he’d say, if you let them sound the point, the point was that the executive director, um, in in private dialogue with the board chair or the executive committee had to understand how to create an agenda that was consistent with where they were headed so that the organization didn’t waste a lot of time often times, you know, can you imagine tony in an average year, how many board meetings i sit in and listen? And so much of what boards talk about is not is in concert sequential to their their deepest desires and goals, paperclips and on dh office supplies a cz one example, you know, thinking ok and no on the worst, and the executive director doesn’t want to be micromanaged, you know, you hear that language a lot. Of course. On the other hand, the executive director is under macro managing, you know, and the the opposite, of course, of micro management is macro management and macro management is about the strategic alliance of the vision and here’s where you see a lot of executive director’s check out the and it leaves them vulnerable to being micromanaged, so i encourage in the book for the culture of a board to be robust and that the ceo see him or herself as part of a shaper or leader in that now lot of non-profit see, youse will read that and they would go well dahna you know, i’ve been doing of course i’ve been doing that for years, but when you look across the sector that’s not necessarily the habit off many ceos, they they often see themselves as just employees of the board and they and they abdicate that board leadership responsibility, yes, even though they’re not the named chair of the board, but you’re advocating that they still have a strong role in board leadership that’s, right? And some ceos who were former program directors and then that he became the ceo, they’re not by their character change agents. So what i’m describing is a character of a ceo that’s really a change agent because i’m interested in high performing non-profits that that solve the social problem that they set out to solve, whether it be reducing teen pregnancies or having more kids get through the school system successfully or or adult employment, for example. Um, so those ceos of those kinds of organizations generally are change agents and it’s not to say there’s something bad about the ceos are not it’s, just that i think that they have to think about a different place in the sector that might be better suited for their skills and talents. Okay, let’s, talk briefly about the gift of significance that you recommend from, um, from board members and you in the book, you have a calculation for what that ought to be boardmember boardmember and we don’t really have a chance to go through that calculation. But what? What? Why not a significant gift? Why? Why is it a gift of significance? Well, that’s a significant point. Most boards think about board trustee e-giving as giver. Get, um, and then there’s a third part of that is unsaid, which is give, get or get off. Get off! So i never liked that. And i taught at the united way here in new york city for many years i taught their board seminar and and did the given get policies and there’s wisdom? To that, and i’m not opposed to give and get policies, but i think there’s a ah much more thoughtful way to engage the process, which is to have a conversation about a gift of significance. What for you when you look at your philanthropic giving in the past few years, given your current income, what is a significant gift that stands out amongst all your, um, you’re you’re giving and the reason that this is a particularly good approach for trustee is that a trustee is stepping up in a leadership capacity toe inspire other donors to give by their giving, and they have to see the connection between how they think about their giving and what they want. The donors of the organization i do because the development director or the vice president, institutional advancement or the ceo needs to say my trustees have stepped up, they’ve made leadership gifts one hundred percent a hundred percent they khun cumulatively give um, you know, twenty six thousand seven hundred fifty three dollars, i’m that precise when i calculate the cumulative giving of aboard and reported back to two donors and the donor’s often laugh, but i’d rather give them. The real numbers to know that this is a real process if you’re if their boat donors of your trustees on your board, that can’t give a gift of significance. That’s not true, everybody can give a gift or significance. I mean, i’ve had its what’s significant to that exactly. I’ve had consumers of services that that social work, term consumers or program members on the boards that i’ve worked at, and and i’ve used the same principle with them, it could be five dollars could be fifty dollars, but for them, it’s a significant gift and it’s in phrasing it that way is a gift of significance. It captures the energy that we’re looking for around thinking about being ah fund-raising leader and, of course, ideally, too, from time to time, you want to ask the board to stretch beyond their normal giving, which is when you’re in a campaign or ah, special drive or there’s an anniversary, things like that. So continuing with some of the strategies that you recommend, um, you like like parlor gatherings over what’s a parlor gathering could be in an office conference room could be in your living room. Ah, parties with a purpose is, that is the general frays, and the purpose is the benevolence that the party ah it’s, not a party for a party sake it’s a party for a purpose. And the purpose is to sponsor and endorse and give money to the charity that it is. Ah, is the primary focus? They’re ninety minute gatherings. I describe the actual methods and rollout and is very user friendly chapter but ah lot of organizations keep waiting for that moment when they’re going to go to the next level and fund-raising, of course, is a practitioners art so here in the parties where the purpose you see avery practical method that you could roll out in two to three months, sixty to ninety days in fact, one of the smaller non-profits that listens to your radio program read the book their whole development committee. They’re all volunteers. Well, i love them because they’re listening. Yes, i don’t care what they do fund-raising wise. Frankly, lawrence, i don’t care if they bought your book or not. They’re there listening to the show that you could stop there. I love them, whoever you are, we love you. You know who you are. We love you, i’m sorry, i know it’s true and they they are going to do a party that when they called, i said, i’ll give you a free as i do anybody, i give anybody of free ah forty minute phone conversation about questions they have about the book, or i also come into organizations to meet with the development team or aboard team anyway, so i gave them a free consultation and they wanted to do a party with a purpose in the future, and i said, oh no, we’re going to have it before the year and we’re doing it now, and they’re going to be doing it right after between christmas and new year’s. Excellent. We gotta take a break when we come back tony’s take too. I’m wagging my finger about charity registration, and of course, laurence and i are going to keep talking about party gatherings and leadership. Council’s, hang in there with us. You couldn’t do anything to getting dink dink dink, you’re listening to the talking alternative network duitz e-giving e-giving good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you, too? He’ll call us now at to one to seven to one eight, one eight, three that’s two one two, seven to one eight, one eight, three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re gonna invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Kayman hi, i’m bill mcginley, president, ceo of the association for healthcare philanthropy. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. We’re not live today, so i can’t send literal live listener love, but i bet i can guess who the live listeners are. New york, new york, california, oregon, texas, massachusetts has been checking in lately live listener love to everybody from those states and everyone else who is listening live and of course, going abroad are very regular listeners from japan, china and korea live listener love to you as well. Podcast pleasantries to the nine thousand of you listening through itunes stitcher player fm podcast dot d in germany, we have a lot of listeners in germany podcast pleasantries to everybody listening to the podcast tony’s take two. Are you properly registered in each state where you’re soliciting donations? I asked that question often you should be think of a massachusetts charity that sends email to connecticut and u s mail into new york to solicit donations that charity needs to be registered in massachusetts and connecticut and new york. Do you have a donate now button? Are you accepting gifts online in about half the states? It’s kind of a fuzzy area, but about half the states when that donate now button goes live you’re deemed to be soliciting and it doesn’t matter whether anybody ever clicks on it. It’s it’s the solicitation going out through the live donate now button that is what triggers the charity registration laws in a lot of states. I’m building an online solution that is going to automate the charity registration process. I’m going to be talking about it, maura going to blogging it. Mohr partners and i are in development on the site right now. Technical partners included, we plan to go live in early twenty fourteen and it is going to make the charity registration process easier, much cheaper and quicker and explain the details to you all all online. So it’s going toe really streamlined the process. There is no completely web based solution to this, and we’re building it. If you want to know more about that, you can sign up for some insider alerts. I’ll send occasional emails to insiders who want to know more. You can reach me through the contact page on my blogged let me know that you’d like to be part of that list and my blog’s is tony martignetti dot com that is tony’s take two for friday, the eighth of november forty fourth show of the year let’s talk more about parlor gatherings lawrence, you do is a very, very askew, said user friendly chapter you have a lot of very robust advice, and i’ve always liked the idea of a small, intimate gathering, so we’re goingto focus on my prejudice for these types of events, not to the exclusion well here on the show, and we don’t have a chance to talk about everything all the strategies that you have in the book, but the book is full of lots of fund-raising strategies i happen to like the i never heard them called parlor gatherings, but i like, i like that idea. Um, who should host these thes parlor gatherings? Generally? There’s one one host who has a good network of friends, were colleagues, family members and in turn out twenty five to thirty people. I’ve been it parties where the purpose parlor gatherings that have as much money as seventy five that’s a big parlour. Yeah, but they have, you know, they’re people with big names and they have big networks and s o mostly, the host is responsible for inviting the guests mostly the host now in some organizations where our host doesn’t feel that they could deliver twenty five to thirty, people, maybe they have a co host or i’ve done three hosts and each of them commit delivering, you know, ten people and and that’s worked very well, especially because they’ve had the support in partnership of two other people that they like, and they’re going to do it together, and they see it as a ah fun thing to do. I love the fact that most of the the expense budgets on parlor gatherings are a couple hundred dollars. We don’t put out a lot of fancy food. We use cheap wine or no wine at all, depending on the organization that always has to be thought through. Um, and we don’t spend money on trinkets or literature. Um, if the if the host once, um, paper invitations as opposed to just using ah elektronik invitation service like ping ah, the host then has to pay for the cost of that, not the organization. And um and as i said, they are usually planned in sixty to ninety days, okay? And you want you want nobody to talk for more than five minutes, that’s right, who you should talk. Well, it has to be somebody. Ah, that that people can emotionally connect with generally a client or consumer who is prepared to deliver and it’s comfortable talking to a group of those could be very tender, intimate moments when it’s, when it’s someone who’s benefiting from the services of the organization. That’s right, it’s seen i’ve seen tears in in colleges, scholarship recipients. But the cause is something causes you mentioned run much more deeply even than education. Yeah, i people who have healed from years of recovery, people who have been supported in their process of coming out of jails and prisons, people who i have ah been through adoption processes. I mean, their stories are extremely powerful, and telling a story is what you need to help them work on and prepare for, so that they have some flare on some theatrics to it where the the audience makes eye contact with them, and that that they have good hand gestures and that they’re articulate. And everybody, of course, has their own style. I’ve been where some client i’ve been to some parties with a purpose where the clients are very stove. Oj and they have a quiet manner, but nonetheless your grandmother would appreciate it slipping little italian, italian and there you are, italian listeners. Ah, they’re they’re quieter in their presentation, but nonetheless still powerful because they prepared still very moving, very moving video is often good at larger events, but in smaller events ah, the intimacy of the smaller room gives gives good stage two to two personal witness who else should be talking? Ah, well, the the some official from the organization of boardmember or volunteer or staff member ceo doesn’t have to be to say, you know, no, the ceo is more than happy more than welcome to think of him or herself, but again in a high functioning fund-raising culture, everybody should be empowered to talk about the money, and teo, talk about the money in a way that that other people get it and doesn’t have to be the ceo there. There’s a one of the stories i tell in the book is a first party with a purpose for a small agency in brooklyn substance abuse recovery agency. They never did any private fund-raising they’d always relied on government grants and their first time. Out, they raised twenty six, twenty seven thousand dollars. They had two clients tell their story and ah, boardmember, who never saw herself as a fundraiser, stood up and was crying after listening to the that the two consumers tell their story and she burst out with a five thousand dollar pledge and somebody else in the room matched it, and none of that was prepared. But it was prepared conceptually, because we do have a bias in who we invite, that we try to invite people that we know something about, that they have some means now we’re not. We’re not strict about that, but we do ask the question. Ahn do seek people who have that some level of affluence now, a lot of smaller non-profits say right off the bat. I don’t know anybody, you know, with the that level of affluence, and i say, okay, well, let’s work with what we have and but amazingly, they always find somebody who writes that eighty percent of the rooms check on dh rehearsing you like tio, you’d like to rehearse. These rehearsing is very important, you know, the penultimate example of steve jobs that before he passed away at at apple, his his launches of new products were legendary, right? That he practiced those for weeks six, seven weeks every single day of running the whole team through rehearsals and himself. And anything worth go doing is worth practising foreign preparing well for so don’t think you could just, like, call the client up the night before and say, would you speak tomorrow at our you know, party with a purpose? That’s not the way to do it? And what about the important follow-up to your parlor gatherings? Well, part of the second speaker or the third speakers role is to ask for funds and and, ah, pledge form has handed out, and some people fill it out right there and it’s collected as people leave and for those that don’t hand the pledge, forman follow-up is necessary first of all, follow-up is necessary for everybody to say thank you, wei have a rule of sending out our thank you notes and forty eight hours business hours which a lot of non-profits find, you know really? Ah, hi rule to meet but we think it’s important that people get both paper and email thank you’s and they get a cumulative understanding of what happened at the party because a lot of donors are going to leave and they’re not going to know the cumulative results that they participated in the twenty six or twenty seven thousand or five thousand or twenty five hundred was raised when i share that impact, you want to share that impact, and you want to let people feel the good vibes of that they participated in, that they made it happen. And so the thank you notes need to go out the the results need to be go out by both female and paper. And then, of course, the e-giving history needs to be recorded in your database and there’s no excuse for a non-profit whether they’re volunteer with no budget, not having a database, as i say in the book, you can go to e base dot or get a free database that was developed by the rockefeller family foundation at my website for the book the non-profit fund-raising solution dot com there’s links to free databases, or you could just use a good excel spreadsheet and stay organized or an access that a base that’s comes with your you know, your computer there’s no, excuse thes days for you don’t have toe spend, you know, ten thousand a month with razors, edge or something. Thank you for sharing those resources to. Leadership councils we alluded to these earlier what’s the role of a leadership council. Well, a non-profit has a board that that worries about its governance. Generally we say that the executive staff is supposed to be worried about one, two, three years of management, and the board should be thinking about five to ten years. The pentagon, of course, has a seventy five year strategic plan, so they know where they’re going to be. I would like our sector to know a lot more about where it’s going to be, but no pat, no matter how powerful your board is, you still need mork community endorsement for your organization and the leadership council gives you that it’s a non governance structure. Some people call it honorary councils or advisory councils. I like the term leadership council because it’s, what we’re looking for, we’re looking for them to be leaders and sometimes those leaders khun step up and say things that your board can’t say, or your executive staff can’t say about your cause. And as we saw this pit last year or two years ago with planned parenthood, there were many people on its leadership council who spoke up. In their defense, where they’re bored, needed to keep, ah, quieter, acquired or voice. So leadership councils are very important. And sometimes you put people on leadership councils who don’t want to do the heavy lifting of governance. And sometimes you put them on because you have good feelings about how they love your organization, and you want to maintain that relationship, but they’re not appropriate for the board. So it’s a it’s, a mix of characters. We’ll take a break for a couple minutes. Keep talking about leadership councils. Dafs you’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. What is our leadership council going to do? Lead endorse for legitimacy, credibility? They’re there to say we like these guys what they’re doing, we endorse and it there’s power by that association with their name, and they don’t even have to do anything just to have that happen. We do want people to do things on the leadership council. They’re generally a couple things. We want them to come to an annual gathering of the leadership council so that they could get their own personal update about the organization. Secondly, we want them to to meet with us individually, us being the development ofthis war, the executive office. We want to meet with them individually to talk about their own gift to the organization, plus their network of possibly doing guess what? Ah, party with a purpose for their network. So there’s a lot of in few inches integration of the tactics in part two of the book, while part one is all about the way you think about fund-raising part two is all about the the intermarriage of various tactics. For example, in a leadership council, i think i mentioned this in the plan giving chapter you could have a leadership council just for the people who are part of it playing give me that. There is a chapter devoted to plan giving. There is the only reason lawrence’s here. We’re not talking about that chapter it’s. The only thing that drew me to the book. I read it from backward. I read, i read that chapter first. The plan giving is, ah, well, many times non-profits overlook having a plan giving society for their donors that that give through their bequests or their wills or insurance policies or whatever the mechanism and having a leadership council of your plan giving group is very important. Um ah, there was a small client i worked with here in east haven, connecticut, the shoreline trolley museum. They’re in the in the midst of closing on a two million dollar campaign so that they could have proper buildings for their antique trolleys. They have one hundred antique trolleys, which tell the story of the trolleys from the eighteen hundreds. Amazing place. My kids love it and the ah, they never had paid attention to their legacy there. They’re playing e-giving ah, donors and we started to talk to them or and organized that group. And they have a leadership council now off their plan giving donor and twenty, twenty one people joined the first year. And i think four five have joined the second year, and they were unsung people who had thought about e-giving for the future where i think you would know better than i, but something like a low seven percent of people think about a plan gift. Whereas in there course of their life, like eighty five or ninety percent of people think about giving but upon their death, they generally just leave their money to their to their family. Yeah, there’s. Some small percentage of people that have, ah, charitable bequest in there will yes, when the leadership council is advocating and endorsing, who were they advocating in endorsing, too? Ah, to the press to other thought leaders conferences during the height of the aids epidemic, the leadership council that i put together at harlem united many of those leaders would would mention in their addresses about aids and howto compassionately. Respond. They would mention that they were on the honorary council of harlem united. It meant it meant legitimacy for them and for us that they would mention that it worked both ways you had ah, leadership council you site in the book that had fifty five members. Oh, yes, what that sounds huge. Yes. And i had the same response to the ceo, and he turned around and said, but look at my mission. I’m i have to represent, you know, thiss whole county and there were, i don’t know twenty four five smaller towns in this as county. And he represented three sectors, not just the nonprofit sector, but government and business and real estate was a big factor of that. So he needed a large counsel, and he saw the wisdom of that. And he i actually had a staff member hired to manage that leadership council, and it brought him it was a wise move. Um, it brought him a lot of impact because he he didn’t neglect his leadership council. A lot of times leadership, council’s air started. I see i go in and, um, auditing and organization. And i look at their letterhead and i see. I say, oh, you have an advisory council says here? Well, yeah, but not really learns i said, what do you mean? Well, we really don’t you know, that was a couple years ago, and it was so and so’s idea and and it’s just fallen by the wayside. You see there’s an example where the culture of the organization didn’t embrace the tactic tactics don’t raise money. Yeah, excellent on their own, they need a culture to nest in and if they’re if they’re if the tactic is in an organization where the where it’s loved and cared for it, then produces results, so then they get the crazy idea that oh, well, the leadership council never really did raise much money for us, totally disassociating themselves from ah lack of developing it and creating a plan for it. At harlem united, our leadership council was reviewed every year, and the plan was updated and revised and evaluated, and that was brought to the boardmember that the board? I’m sorry at a board meeting we we always had cochairs for the leadership council, male and female, pretty consistent about that for capital campaigns, male and female leaders of the campaign cabinet and those two leaders i would invite to come in and give a state of of the union of the our leadership council to the board, and it was and the board members would go to the annual gathering of the leadership council. The board members were asked to do that, and so there was nice synergy and harmony there no competition, we have just about a minute and a half before to wrap up, and so i want to spend that time asking what it is that you love about the work that you do well fund-raising is a noble profession and it’s a bridge builder between the idea that you have that will make the world a better place and the money you need to actualize the program. And so the methods of fund-raising are build that bridge, and and you love building bridges, and absolutely one of my old teachers used to say, if you build bridges, don’t don’t be surprised when people walk on them or walk over you, but nonetheless fund-raising is that bridge between the non-profits idea and the reality of making it happen? There are lots of very good. Ideas in the book it is the non-profit fund-raising solution. Powerful revenue strategy is to take you to the next level. Lawrence paige nani lawrence’s l a u r e n c e panjwani perfect. Thank you so much for being guests. Been a pleasure. I’ve been delighted to be here. And i wanna shout out just quickly to all by blogged readers. About forty, five hundred of them raise your block non-profit fund-raising solution dot com and you can sign up there to be on the block. Outstanding. Thank you again. Thank you. Next week, author denny elliot discusses her book the ethics of asking lots of fund-raising situations raise ethical questions and we are going to talk about them. Rally bound is a sponsor. They make simple, reliable peer-to-peer fund-raising software friends asking friends to give to your cause. There is support for you and for all the people who are asking their friends to give to your campaign. You can claim a discount as a non-profit radio listener go to rally bound dot com or just call them up and ask for joe mcgee. This is this is the type of organization there are they want to. Talk to you personally, ask for joe. I’ve talked to joe, i’ve met the ceo, shmuley, very good guys, call them up, talk to joe mcgee. He will help you get your campaign started. They are at triple eight seven six, seven, ninety seventy six. Our creative producer is claire meyerhoff. Sam lever, which is our line producer, shows social media is by deborah askanase of community organizer two point. Oh, the remote producer of tony martignetti non-profit radio is john federico of the new rules, and our music is by scott stein. I do hope you’re going to be with me next friday, one o’clock eastern. I’m talking alternative road casting at talking alternative dot com. E-giving didn’t think dick tooting the good ending, depending. You’re listening to the talking, alternate network, waiting to get in. Are you a female entrepreneur? Ready to break through? Join us at sixty body sassy sol, where women are empowered to ask one received what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn tips and juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and defying your version of giant success with sexy body sake. Soul. Every thursday ad, men in new york times on talking alternative dot coms. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. This is tony martignetti aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays one to two eastern on talking alternative broadcasting are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication. And the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership? Customer service sales or maybe better writing are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. 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Nonprofit Radio for November 1, 2013: When Leaders Leave

Big Nonprofit Ideas for the Other 95%

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My Guest:

Priscilla Rosenwald: When Leaders Leave

Patricia Rosenwald photoYour CEO has been recruited away for a dream job. Where does that leave you? Priscilla Rosenwald, co-author of “When Leaders Leave” wants you and your board to plan for leadership transition long before it’s announced.

 

 

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host it’s friday, the first of november twenty thirteen oh, you know that i hope you were with me last week. I’d be forced to endure falik yah leitess if i came to learn that you had missed dr seuss stories, what khun green eggs and ham teach you about digital storytelling? Kelly jarrett with blackbaud had tips for each step of the story arc and lots of great storytelling examples and fraud protection. Melanie morton, manager of blackbaud forms, explained where you may be vulnerable and had a limit your liability for nefarious deeds like check fraud. Both of those were recorded at bebe con this past year. I just last month this week when leaders leave your ceo has been recruited away for a dream job. Where does that leave you? Priscilla rosenwald, co author of when leaders leave once you and your board to plan for leadership transition long before it’s announced she’s with me for the hour on tony’s take to roughly halfway through my thanks to two very loyal listeners we are sponsored by rally bound software for runs, walks and rides they are at rally bound dot com it’s. My pleasure to introduce priscilla rosenwald. She is the co author of when leaders leave she’s an executive recruiter. She and her co author have the site transition works dot com where you’ll find their book. Priscilla has a long history in executive recruiting and board recruiting. Priscilla rosenwald, welcome to the show. Dying. I’m delighted to join you. I’m glad you could thank you from philadelphia, right? Are you in philadelphia now? Yes. I love philly. Um, leadership changes these thiss can have a very big impact on on staff, on boards, on organizations. What? What was the impetus for your book? The evidence for the book was all the experiences that my colleague and i were having being called into organizations when the crisis already occurred. Either a long term leader had given notice on the organization was not prepared for that. Or really, there was a lot of turmoil with a founder and no ability to think about how to have any staff step up and run the organization when the founder exited. So we kept hearing these stories again, and again and again on i thought that if we gave people from guidelines in some steps tow, walk this difficult road, we could make it a lot easier and a lot of scary. As you mentioned, this could be not only a founder, but also along longstanding leader absolutely it’s really about ah, high profile leader who’s really so identified with the organization that everybody thinks of that leader synonymous with the organization, so it may be somebody who didn’t the role ten years, sometimes it’s someone that’s in the roll twenty years and often it’s the founder who certainly the respected respected leader who’s been there a long time, and nobody can imagine the organization without that person. What are some of the other symptoms that we find when there’s one person who had who has this disproportionate power over the organization? Well, often there’s a board that they’ve selected often the board to firms to that leader? So the board often step up in terms of governance, often the talent the organization has not been cultivated, so really it’s, not often a strong leadership pipeline, and the other piece it gets a lot of organizations into trouble is that high profile leader is often the face of all the thunders, so everybody’s terrified that if they leave, the funders really don’t know the organization and won’t fund projects, it won’t fund a mission, and when we have this board that was put in place by the founder or longstanding leader, then the decision making is all pretty much centralized around one person, right? And the board is like rubber stamp pretty much like that. The board doesn’t often ask enough questions are also get enough information there. They’re thinking that they’re being very responsible, but they’re often missing a lot of information to help them be more strategic. You talk a lot about aligning the organization legacy and the leaders legacy and, you know, of course we have the full hour, so we have time to flush these things out. But but what? What what do you thinking, their organizational leadership legacies kapin way think that’s a conversation that rarely happens. So when i when i talk about legacy, i really mean where the leader is thinking, they want to take the organization what impact they wantto have on the organization and then what impact they want the organization tohave so it’s really the impact, their personal impact and really the organization’s impact during their tenure. Okay, so aligning these things and that sounds like it involves a strategic planning process. Haha it does involve a strategic planning process. Um, however, i’d be curious to know how often in strategic planning these issues are actually discussed. So certainly legacy comes up rarely on the other piece that i wanted talk about that ties in with legacy is also succession planning. Yes. Okay. And you also make the distinction between succession planning and transition planning? Yes. Okay, you make that okay. Why don’t? Why don’t you just generalize that and we’ll have time to go into that detail also. Okay. So succession planning if it’s working well for an organization is an ongoing process, succession planning can actually even start as soon as a new leader is in place. Because it’s really continual planning and it’s really about talent management. It’s really growing the talent of the organization and making sure that the organization, um, is growing in line with the challenges that it’s facing so it’s a much more strategic approach. There is something that we call emergency. Succession planning and every organization needs tto have an emergency plan in place if the ceo is the chief executive, it’s called away for a project, has a personal reason to be away for three to six months. So you do need an emergency succession plan, but that’s not the strategic succession plan. Okay, and then, you know, i mean, you’re laying out different long term plans. We’re going to have time, you know? I don’t want you to go too much detail now because we’re going, going, going to come back to you, but try to get a bunch of things, just lay some, lay some ground for for for everybody, all right now transition planning. What is that? Ha ha! So transition planning is put in place once the leader give notice that they’re leaving or decides to leave, some leaders decide that they’re going to retire in a year, and then the transition place the transition planning get started sometimes there’s not a lot of lead time, but that’s really how the organization is going to manage through the transition to search. And then what happens when a new a new leader is hyre okay, and so that’s the that’s what we’re going to execute when we know that there’s going to be a transition great. And we have the plan in place. That’s transition planning. Okay, so we have succession planning. We have transition planning. Um, you, uh you have ah, terrific example in the book of a, uh a phoenix arizona charity, having having done this successfully, the alignment of the of the legacies, right? Can you share that? Yeah, that was that was really a unique situation in that there was a founder who new they were ready to step aside but didn’t want to completely leave the organization, and they were really highly identified with all the thunders. It doesn’t often work. Tohave a founder stay involved with the organization and a new executive come on board. But with some work on the on the part of the board and on the part of my firm, we were able tio positions the founder tohave a narrowly defined role in terms of funding and cultivating the donors, and allowing the executive director to really take over the leadership of the organization in terms of the mission of the organization in terms of their eyes. That can see in terms of their they’re patient work on dh it’s been two years and now, yep, the founder is gradually and gracefully exiting. Okay, now we have just about a minute before a break. Can you just give our overview before we go to break? What? What? That process was between the oncoming ceo and the founder. So what made it work was a lot of very transparent conversations with the founder board meader ship and the incoming executive director in terms of being very clear about rolls and expectations for each of those people. So the founder that was stepping aside and the new executive director that was coming in very clear expectations that we constantly revisits about how they were communicating and who was responsible for what and having the board step up. The board also had a move from being a founder board into growing members of the board who weren’t all selected by the founders. So all these things were happening parallel and it’s really been it was really to your process. Yeah, and it sounds like some difficult conversations we’re going. We’re going to go to a break when we come back. Priscilla rosenwald. And i will keep talking about this will flush out some of these difficult conversations and and help you get these long term plans in place. Get and get at least get started. Stay with us. Talking alternative radio twenty four hours a day. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss our coaching and consultant services are guaranteed to lead toe. Right, groat. For your business, call us at nine. One, seven, eight, three, three, four, eight, six zero foreign, no obligation. Free consultation. Checkout on the website of ww dot covenant seven dot com are you fed up with talking points? Rhetoric everywhere you turn is last. All right. Spin ideology. No reality. In fact, its ideology over in tow. No more it’s time for action. Join me. Larry shot a neo-sage tuesday nights nine to eleven easter for the isaac tower radio in the ivory tower will discuss what’s important to you society, politics, business and family. It’s provocative talk for the realist and the skeptic who want to know what’s. Really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower, radio dot. Com. For details. That’s, ivory tower radio cop everytime, was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter, buy-in. Hey, all you crazy listeners looking to boost your business, why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Welcome back to big non-profit ideas for the other ninety five percent. Priscilla rosenwald is co author of when leaders leave and that’s, we’re talking about leadership transition planning for leadership transition, priscilla, we’re not talking about bad, bad, bad happenings the leader get it gets hit by a bus, how come we don’t use don’t come you don’t use that in the book that’s such a doom and gloom scenario that whenever that expression comes up, people usually get scared, and i don’t want to continue the conversation, so i know it’s very popular. It’s not a conversation starter for us, so we don’t usually begin discussions about succession planning or transition planning with that expression. Okay? So on the positive, it could be that, as i said in the intro, your leader gets recruited away to a dream job or some some fellowship or research opportunity that they just can’t pass up, right? Or what we find also is that a lot of leaders find it there’s still another career left to them, you know, they run this organization, they’ve enjoyed it, but it doesn’t have to be the only success they have in their lives, so they’re starting to think about another way that they could do something different some people want, oh have an academic teaching roll. Some people decide they want to leave and have a consulting practice. So planning for that and having the conversations about that are often what’s really challenging and isn’t the case that some some leaders don’t know how to get out, and then they may have these desires exactly as you’re describing, but they don’t know how to make the move. That’s correct? One one thing that we did here in philadelphia is my colleague and i had an ongoing round table with executives that had been in their roles for a minimum of ten years to talk about how they were positioning the organizations and, you know, having succession conversations, and it was an ongoing group. A lot of the leaders did decide that they were ready to step aside from the organizations, and some of the leaders decided teo reevaluate their role and really reposition the organization. So not everybody decided that they wanted to exit, but everybody used it is a launching pad to think of their legacy and how they wanted their organization to drive. And also how to engage their board differently? Yeah, okay, that exactly. So then i was going to ask you. So what were the next steps whether whether they had decided to leave or or or not, but they were reevaluating what’s the next step after they’ve done the introspective work? Ha! Next step is really looking at two things. One is looking at the board talent and the other one is looking at professional talent, so really making sure that the board has a pipeline of talent there really a succession planning its board level so the board is really engaged in a strategic way and very knowledgeable about the needs and challenges to the organization and ways that other board leaders can step up and work with new people, said it’s, a very tight partnership between the board chair and the high profile leader. So it’s a way to really get boardmember to be more involved in the leadership on the staff side it’s really looking at hell, they’re cultivating talent, so making sure there’s opportunities for staff to grow their skills have more visibility and the other piece it’s really critical that i don’t want to overlook. It thunders that’s often the place where the organization’s really run into difficulty when there’s a transition and that’s it. They haven’t really allowed funders to really need other staff in the organization, and they don’t have a transition plan for how the ceo is going exit and the funders will remain engaged. Okay not-for-profits report, okay, now we’re crossing over into but when we’re talking about the board and the staff and cultivating leadership within that’s, the succession planning, right? Isn’t that part of really kicked into high gear when the transition planning? Right? Right. Okay, but i’m trying to segregate the two so well, so we don’t confuse people. And so i wantto we want to deal with the succession planning part first that’s where we were that’s where you were, you were leading with the board and the staff is that is we’re trying to cultivate leadership and talent from within. Is that right? Okay, how do we do that? How do we identify the right one people? Is this picking one person? You’re going to be the successor? How is this done? My favorite question. No it’s. Not about selecting the successor. It’s really looking at? The people that are in leadership roles, from mid management through senior management and looking to see if people are really having enough opportunities to coach, too. Teo delegate to really move into some of the leadership aspects that the ceo is having, and it’s also incumbent upon them to pass down some of their leadership opportunities so that more people can step up and share leadership with them. So it’s also promoting more transparency around decision making in the organization. So everybody really feels like they’re engaged in the leadership. So it’s, not one person, um, pipeline down to the team in and down to the frontline staff, and this is bored and staff working together in this process, right, absolutely bored working together, okay, we have to put some ego aside. This is. This is very difficult stuff, isn’t it? This is hard stuff. All right? How do we how do we get the founder? Our longstanding leader to start toe advocates? Um, responsibility delegate on dh put that ego side what’s what’s that gonna circle back to what we talked about before. And the conversation that we find most valuable is getting go, the founder of the long term leader to really think about their legacy. And if they start to think about the legacy, their own legacy and the legacy they have for the organisation, it sometimes triggered them. Think about planning and what they want to put in place. Because then they have to put a long range perspective on, you know, if they’re looking thing more short term or more tactical, they’re not off. You’re thinking about their legacy, how they want to re remember. You know what impact they want the organization tohave what credit they want to get for it, okay? And that’s that’s all wrapped up in their in their in their ego but it’s a way to support their ego but helps them think about how their ego translates into the sustainability of the organization. Excellent, excellent. And where does this conversation originate? Is it with the board bringing it to the ceo? It actually does originate at the board level. I mean, sometimes the ceo will start that conversation because you had your because you had your group in philadelphia in our group that was theo’s issues, but it’s really at the board level where that conversation has happen. Here’s here’s one of the problems so i don’t wantto in any way make this sound like it’s easy. The whole conversation of succession often raises a lot of red flags, and ceo thinks that it’s a race, the conversation, then the board thinks they’re ready to leave on the board, thinks if they raise the conversation than they’re telling the ceo that they, you know, they want them to exit if it’s done on a regular basis of succession, conversation is happening at the same time that strategic planning it’s happening, then it’s not a one time conversation, and then it takes some of the sting out of the conversation. It normalizes it. So then we’re continuing to think about developing the ceo and how they’re developing the staff of what it looks like for the organization going forward. It’s not a one time oh, my god, we haven’t thought about what’s gonna happen. Excellent. Yes. That’s. Very good. That’s. A very good point to make and see. This is this is why i love non-profit radio. Because if we were giving you fifteen or twenty minutes, well, everybody gets at least twenty. But we’re giving you twenty minutes. You know, we wouldn’t be able to get to that to that point of of how difficult, how it’s perceived when either party raises the conversation, but because we have an hour together we get we get to flush this out. So excellent. Thank you. All right, so i want can i point out an example, there’s an example in the book. Okay, well, first of all, every every case study in the book is actually based on our work, but i hope so. I hope he’s not made up my god of dramas don’t know they’re all real, but i worked with a young ceo and they’re sitting there’s a case study about her in there. And from the time she walked into the organization, she talked about succession planning. She said to them, you know, i’m still early in my career, i’m not going to stay here my entire career. I want to be very clear about that, but i’m going to say for a long time and i want to put things in place. So starting with the beginning of her tenure, she constantly talked about succession planning and constantly looked at her legacy and what she was going to do for the organization made amazing things happen. They made some financial decisions, they made some facility decisions, she actually positioned the organization, so when she left, they supported her, they applauded her, they were ready for her successor and she’d been there under ten years. That’s that’s got to be rare with ceo talks about succession planning at the beginning of their tenure, but but it sounds brilliant. It worked for her, and she continues to have a really high profile career in the reason and that’s, another way of, i guess, securing for the board that this isn’t because i’m ready to leave. I just got started, you know, i’m in my first couple of months here, but but we have to plan for when i do leave, right? So how does that make it easier for the board, tio tio here. Well, if if the conversation is less about the person and more about the organization, then it’s much easier conversation have. Okay. Okay. You know, our ideal is to take it away. You asked about egos. We don’t want this to be ego driven. We wanted to really be driven by what’s. Good for the organization. And i don’t want to leave people with the thought that well, i’m the executive director on i’ve been here two years and i didn’t start the succession planning discussion when i started. So it’s too late now, it’s tze not too late, but later. Yeah, okay. And as you point out, make it about the organization. Okay? Is there a is there a committee of the board that should be dealing with this? O r? Is this a full board activity? How do we implement this success in planning process at the boardmember? Great question. So it’s usually may have different names, but on the board it could be the governance committee. Could be the strategic planning commitee. Yeah, sometimes it’s rolled into the nominating committee. But it really is at a committee level. And at that committee there really should be at least one member of the executive team involved, okay? And our succession plan is this this’s a written document that, of course, like a strategic plan. We keep revisiting it’s, not like you put on a shelf. Forget it, but is this is this a written document? It is that the outcome. It is a written document that exactly get revisited along with the strategic plan. So it’s continually revisited in terms of where we’re going, with success in how are the rolls changing of the senior leadership? How is the role changing of the ceo? You know, maybe they started with everything on their plate. Maybe they’re starting to share responsibility, maybe they’re starting teo grow their team. Maybe they’re sending more people out to be the face of the organization, so constantly revisiting that and i want to get back to how important it is for that also happened at the board level, the succession planning it’s really happening concurrently with the board and with staff? Yes, and that i wanted to move to the staff right now. Perfect, because they’re they’re an integral part of this. Um, are they are they involved beyond the it sounds like they are beyond the cultivation of their talents? How is staff involved in this succession planning? Well, they’re really constantly involved because they’re constantly involved in coaching. I say that again and again could supervising and coaching or not one in the same so it’s their role to be coaching talent. Um, it’s really up to them to be part of joining in the decision making, it gives staff the opportunity. Tohave more transparent conversations with chief executive it. Really changes the tenor and the tone of of the leadership of the organization because it means that all the things that could never be talked about publicly now could be talked about. You know, what happens if and let’s think about this and, you know, talk about worst case scenarios, planning for success, planning for challenges, it’s all on the table. Excellent. Okay, as you said earlier, open open conversations, transparent, but but difficult conversations. How do we how do we execute these conversations at the staff level? We having having meetings about succession planning? We’re doing this. I know it’s. I know in general it’s ah it’s ah, conversation with the board. But we’re doing it at board meetings and having staff come. How do we execute this for the staff on nice question you love my questions. I’m i’m pretty pleased myself. So people do it’s not our world, to tell people how to do strategic planning, but usually success full strategic planning, engaging staff as well as the board. So the staff for part of the conversation at the strategic planning level and then and it may cast k down, so it may not be the entire staff, but it may be representative to the staff, but if the staff are engaged in the conversation and it’s easy for them to be part of the follow through and part of the planning if it’s just handed down from the board, it’s really much more challenging for the staff to take a role in it? What if? What if we already have our strategic plan in place? We just we just wrapped it up earlier in twenty thirteen, and we didn’t include succession planning as a part of it. Another good question you wrapped it up, but you wrap it up as a couple of year plan. So it’s a it’s a three year plan, for instance, so the first time you revisit it, so you’re going to revisit a tier one that’s a perfect time to then have the succession plan in conversation. So there’s always windows to commit and have this conversation. And i want to say that i don’t expect that every organization can do this by themselves. It’s all facilitated process, you often need an outside consultant help you have some of these challenging conversation, so i don’t expect the ceo of the boards here to be able to easily step up and lead this. But once the consultant comes in and get the process going, i think the organization can can take their cues and manage it from there. And that’s, typical of strategic planning, generally that’s, the way it’s done. All right, we have to go to another break when we come back. Tony’s, take two. I have two very loyal listeners to thank, and then priscilla and i will continue talking, and we’ll move from succession, planning to transition planning. Stay with us. There e-giving inventing the tubing, getting dink, dink, dink, dink. You’re listening to the talking alternative network waiting to get in. Nothing. Cubine are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you, too? He’ll call us now at to one to seven to one eight, one eight, three that’s two one two, seven to one eight, one eight, three or find us on the web at www dot double diamond wellness dot com way look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re gonna invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Duitz durney i’m chuck longfield of blackbaud. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. Tony’s take too. There are two people that i want to thank very much. I met high energy judy i dubbed her when i hosted a breakfast panel a couple of weeks ago for the association of fund-raising professionals here in new york city, the subject was creating a culture of philanthropy throughout your organization, in business offices and program department’s way beyond just the fund-raising office and, um, judy is a high energy judy, a trustee of a nationwide charity, and she does what i really hoped that boardmember listeners will do. She shares the shows with the staff of the organization when she thinks they’re relevant to their work and that’s that’s what i have in mind as as i’m producing this show for our boardmember listeners that everything isn’t relevant to your organisation, but what is i hope you are passing on, and if you’re in the organizations which most of our listeners are, i hope your your board members are filtering things to you and obviously that you’re thinking on your own that different topics are relevant to your work. But judy was just a perfect example of what i hope boardmember sze are doing as as you are listening, she was also very generous with her compliments of the show, and she had great passion for the charity registration work that i talk about sometimes and that i do in my own consulting. So judy, i didn’t you didn’t have a card, but i always have car. I gave you one of my cards. I offered you half a dozen, but you only took one. Please get in touch with me. I’d love to be in contact with you, judy. And it was a pleasure to meet you. Also eric anderson, eric blog’s at donorsearch reems dot wordpress, dot com and eric wrote a very complimentary post aboutthe show it was called have you discovered non-profit radio yet? He loves the show. He included links to some recent shows linked to the itunes paige. And in his blogged he asks, who is this martignetti guy i love that it was it was very sweet and it was really also very complimentary of the show. And eric, i thank you for introducing the show to your followers on your block and his block again is donorsearch reems dot wordpress, dot com high energy judy eric anderson i thank you very, very much. I’m grateful for your support and regular listening, and that is tony’s take two for friday, first of november forty third show of the year. I can’t give life listener love again, i’m i’m, i’m out of the studio, it will have been about three shows in a row out of the studio, but i will be back, but all the live listeners, you know, where you’re all from and if you’re not from one place, you know, while the other live listeners because i’m always sending so much live listener love, so we know we’re well represented in asia and all those very popular listening states throughout the country. I’m not going to regale you this this week and also, of course, podcast pleasantries very grateful to have all the podcast listeners. Thank you for listening, priscilla let’s, let’s go to yeah, you’re with me, right? I’m with you and i just wanna have mentioned a word that i think is very critical and we haven’t talked about in the first part of our discussions going that word has changed and that really underlies the reason that we wrote with leaders leave and that really underlying the critical issues. So it’s really about helping organizations constantly think about change, be prepared for change the position for change on dh no one knows what the change is going to look like. So it’s a matter of organizations being nimble and putting some of these systems in place. All right, we’re going to talk about the second recommended system or plan moving from the longer term succession planning to the transition planning. And why don’t you remind us? How is this different than the succession planning? So transition planning is put in place once it’s clear that the ceo chief executive is going to be deporting the organization whatever that time frame is, as soon as it’s clear that that train is in place than that the succession planning moved into actual transition planning. Okay. And to make sure that this train does not end up in a train wreck, right, we have a transition plan that’s in place long before we know that there’s going to be a departure. Okay. Right. What? How do we initiate this transition? Planning process so way mentioned this before we have a board committee that’s involved in the transition? Okay, same committee. So there’s a committee there’s a beginning of preparing which staff are going to have leadership will storing the transition? Um, you begin to do the communications about the transition of the chief executive, and you also start to stewart the funders. So the thunders air in place of the thunder start to understand that’s going to be a change in the organization. And i mean individual thunders institutional funders. Nothing is harder for an organization in terms of their long term growth that when a funder find out suddenly that the chief executive is exiting and they weren’t prepared for it, and they get very nervous about their support for the organization. So stewarding the thunder is an important component of your fund-raising professionals will agree those those fundez maybe individual or or institutional when you say fundez you just mean institutions, right? Ok, now you had made the the point. I’m a little confused the earlier that we’re not in the succession plan. We’re not naming the successor now by the time we have to execute our transition plan which again time stands it’s and it’s been in place for a while, but now we have to execute it now. It is time to name a successor. It is, isn’t it? Not necessarily. Okay, well, maybe that’s my confusion. Alright, no, i’m helen it’s a valid confusion success in planning doesn’t necessarily mean identifying a successor. That means identifying a talent pool that can manage the organization. Sometimes there is talent that emerges to be the successor, but it’s much harder to put that responsibility of one person through lots of reasons they might get recruit away in the process or sometimes there they don’t have the right competencies to move into the leadership role. What we see sometimes is the number two is offering operations person, and they do operations really wonderfully, and they get tagged to be the successor, and then they get into the role of being the face of the organization. They’re not comfortable being the things of the organization, they’re not comfortable doing the fund-raising and they may not be comfortable moving out of their operations roll so it’s much harder to identify successor didn’t let that process happen organically, through the transition and through the search process. What are we announcing then, as we’re executing our transition plan? We know there’s going to be a change in leadership. What are we announcing about the the successor or the plan to get to those? Thank you were announcing you love my questions. I’m sorry. I said you love my questions are great communication is about the stability of the organization during the transition. So that means there is a sense of timing for how long the incumbent is going to be there. And it also means often when they’ve been a long term leader or founder identifying an interim executive to be in place in the organization while the recruiting process is happening, it provides a lot of stability to the organization, and it also gives the staff and the board have time to deal with their issues of grief and loss. Because if there’s been a beloved leader, people need that time tohave, um, to catch their breath, to deal with their issues of law and then be prepared. Teo, accept and support a new leader. The role of an interim executive director now are you? Are you recommending that there be an interim person between the last day of the founder or longstanding leader on the beginning? The day the first day of the successor ceo. We always recommend that. D’oh. So so it’s. Not good, it’s. Not good for it in part of the transition. So it’s not good for the person to stay for the ceo to stay until the successor begins. It’s not ideal. Okay, it’s. Not ideal. And the other thing. And thank you for asking that it is. Boards often won the long term leader of founder to not just stay till their successor comes, but stay around and shepherd them through all the systems and policies and introduced him to everybody. Um, you know, i sometimes like in this to a marriage, um, and it’s really hard, if you know, if the husband gets married, has a new wife. And they think the ex wife really has to stay in the picture to talk about how everything happens. It’s something harder. So it’s much better that the high profile will well respect the loved chief executive founder gets a lot of accolades that there’s a public event to honor them, that they get a lot of support during their transition. So they leave feeling have be uncomfortable. And that their successor can come in with a clean slate and that the board looks to the new leader and doesn’t keeping deferring to the former leader. And you recommend that in between there there’d be an interim executive director or interesting in terms? Yes. I’m sorry. You said what i said. I recommend that and more. Okay, i recommend that with a caveat. And the caveat is that the interim executive director bia hyre professional and not the board chair and not usually an acting staff member. And i’m gonna tell you why, okay, but there are okay, we’ll get to the y in a sec, but i just wantto make sure people understand that there are consultants that act as interim executive. Director’s? Yes. There’s, always the pool’s consultant. Sometimes their former executive directors. Um, sometimes they’re people who had leadership roles, and they’re perfectly qualified to come in and serve in an interim capacity. Okay. And now the why you had mentioned a grieving and mourning process. What more you want to say about the why? There should be this interim person it’s partly to deal with the grief and loss. Sometimes, if there’s been a founder long term leader. They haven’t made tough decisions about staff rolls, and often the interim can come in and do the work in the organization prepare the successor to be successful. You don’t really want to hire the new leader to come in and have to do the dirty work that was left over from the former executive. They shouldn’t have to come in on dh deal with challenging employees that should all be done during the interim. The organization has a fresh perspective and is ready to move forward when the new leader comes in. Excellent, very inter treyz thing. And how long do you what what minimum do you recommend for the interim? So a minimum of three months, probably a maximum of six months. Okay, okay. And they have to they have to do some really dirty work, but we all know that they’re going to be leaving. So that legacy of dealing with the challenges which, you know, i think we’re talking about they’re firing people, reorganizing things like that. That, yes, looking scrupulously at finances right now, that’s all done by the interim person who is going to leave in three to six months, right? So they can make some of those hard decisions and ray’s heart issues that may not have happened during the long term leaders tenure. Excellent. Okay, now i don’t know. I don’t think most organizations planned this way. Do they have, isn’t it? Most organizations hyre an interim, and they’ll name someone probably internally, because the timing just works that way, they kind of default into it. Yes, okay, well, you could say in what happens, that’s, really, why we’re very big fans of planning. So if there’s a plan in place, then you can think about what happened, what they anticipate and that you’re never caught by surprise. Okay, okay. We’re going toe. Take a break. And when we come back, priscilla and i are going close this topic a little more on this. Very interesting, the interim, the interim ceo. So stay with us. Dafs you’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Welcome back, priscilla. I’m really thrilled that we got this made this point about there being an interim person as part of the as part of the plan is part of the transition plan. Absolutely. And you brought in earlier the topic of the funders let talk about that. What should the interim person be saying to the individuals and the institutions that are supporting us? So that’s part of the communication plan? So there’s a communication plan that should go out so the head of development should be working very closely with ian from executive director and the board chair to really talk to all the donors. I’m very concerned about institutional donors because i see a lot of foundations often put funding on hold when there’s a leadership change, so talking to them assuring them about what, how smooth the processes so they understand that there really is a process that the organization is being will manage during the transition seems to make a big difference for funders talking to individual donors about the mission of the organization and moving it from the profile. The leader to the work of the organization really sets the stage for the new leader to commence if you have these succession and transition plans in place, should you share them with institutional funders at the time that you’re making the proposal just toe say, maybe you’re just in a short paragraph that there’s there’s been considerable planning in case there should be a leadership change during the period of your funding? Is that worthwhile? That’s absolutely critical. In fact, thunders are starting to ask for it or that you’re seeing that, yes, they’re starting to ask, what kind of succession planning is in place often old they’re concerned about is the emergency short term planning, but they want to know that organizations, they’re starting to think about it, okay? And since you mentioned the emergency short term planning, let’s, let’s, talk a little about the emergency succession plan. What is that that’s? A new emergency plan for a temporary absence and that’s really, when i say temporary it’s really three to six months of an absence of the executive for a personal issue? Or again, you know, if they have to lead a major panel or a major project, but it’s really good to be short term, so we know they’re going. To be coming back quickly? Yes. Ok, i would just say that the expected contrast with the other planning we’ve been talking about the expectation here is that the person is going to return right here. They’re going to return. They may have left for a health issues they may have left from it, you know, pregnancy we’ve so we know it’s really interim planning, all right. And what should be the parts of our emergency succession plan? The parts are whose designated to assume leadership in the axe in the absence of the chief executive. What a story they have. Um, what the process in place to contact and inform staff how you’re going in for major stakeholders like your donors, who’s going to do that communication and what role staff will have in the absence of the chief executive of the rolls are clearly going to change temporarily. So it needs to be spelled it really clearly who’s going to do what and who’s going to manage and how decision making is going to happen. And then the last piece is very critical is who on the board is going to oversee this? It could be the board. Chair or it could be another member of the executive team that’s charged with overseeing the running of the organization during the interim absence of the chief executives. Can we hire one of these outsource interim executive directors to fill this role? Or is that is that not appropriate? For some reason, i not heard many organizations deciding to hire an outside if it’s just a temporary leave. Okay, okay, because there will be an opportunity for some of the staff to step up, step up knowing that it’s short term, sure enough, right? You’re right, that makes more sense. Let’s, let’s, go back to the to the institutional and individual funders. What is the well? Is anything more than the interim executive director needs to be saying aside from the that there is a plan in place and we’re managing transition carefully? No, because after that that’s really the responsibility of the inn from after that it really full to the development professional on the board chair to continue to have conversations with their funders and to continue to make them comfortable with the transition process. And again, you’re emphasizing the board is involved in this part of the communication actually, during a leadership change, i think that’s really the most critical time for the board to step up. That’s really their role, although they do fund-raising and they oversee policy, the board’s role in a transition is the most critical role they have. Okay, so it’s not only the board chair. Oh, no, no, really it’s really the board chair is leading it, and the executive committee is taking an active role. But it’s a really important time for the board. They’re also going to be involved in the search process for the new executive. So it’s, a very critical time for the board as well. Okay, we have just a couple of minutes left and i want to ask what it is that you love about the work that you do around transition. Oh, another wonderful questions. Um i think it’s exciting to help people think about change on embrace change and go towards change rather than running away from it. So it’s, always fun to watch the paradigm shift as people really get excited to think of that change. But people fear change. So why is it you write it’s? I’m envisioning you as a firefighter. You know, everybody’s running out of a burning building. And you’re the one running in with a hundred pounds of hose on your back. Why are you running toward on dh? So so in love with what people fear so much? Uh, mostly because it’s inevitable. Um, no matter how much you trying to avoid change, it’s the only constant we can count on. So we might as well embrace it and figure out how to use it in our favor. Very pragmatic. It’s. Very realistic. Brazil. Rosenwald, co author of when leaders leave, you will find that book at transition works. Dot com priscilla, you need to be one and thank you. Oh, soon to be on amazon. Okay, you’ll find it there as well. Honey, you’re a pleasure. Oh, thank you, it’s. You not to keep well, there’s, no more chances for your tio. Thank me for my great questions, but thank you for being so gracious and loving all my questions. Yeah, it’s been a real pleasure having you. Thank you, priscilla. Thanks. Take care next week. Getting to the next level. Lawrence paige nani is author of the non-profit friendraising solution based on his work as an executive director and fund-raising consultant, he has many proven strategies to get you to the next level of fund-raising revenue that ubiquitous question, how do we get to the next level? Lawrence has the answers next week. Rally bound is a sponsor, which i’m very grateful for. They make easy to use software for runs, walks and rides there at rally bound dot com i’ve told you i’ve met the ceo way had breakfast together schnoll lee is a very nice guy and very concerned about how non-profits manage their campaigns, and so he has developed software that helps you to do that. That gives support, of course to you very easy to use dashboard, but then also support for the people who are out asking their friends to give to your campaign. So i hope you can appreciate how he is thinking about what your needs are and what the needs of your your donors are who are out asking their friends it’s all built into their software at rally bound dot com. I’ve also worked with joe mcgee there and he’s, the one who actually help you set up your campaign, so i suggest if you’re thinking about run, walk rides, look at rally bound dot com, or you could just call them. You can claim a discount as a non-profit radio listener, for sure, and you would ask to talk to joe mcgee, and they are at triple eight seven six seven nine o seven six. Our creative producer was claire meyerhoff. Sam liebowitz is our line producer, shows social media is by deborah askanase of community organizer two point oh, and the remote producer of tony martignetti non-profit radio is john federico. Of the new rules are music is by scott stein. I hope you will be with me next week. Talking alternative broadcasting, a tucking, alternative dot com, of course, friday, one to eastern. They didn’t think that shooting the ending. You’re listening to the talking alternate network. Get in. Good. Are you a female entrepreneur ready to break through? Join us at sixty body sassy sol, where women are empowered to ask one. Receive what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn tips and juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and to find your version of giant success with sexy body sake. Soul. Every thursday ad, men in new york times on talking alternative dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. I’m the aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent fund-raising board relations, social media, my guests and i cover everything that small and midsize shops struggle with. If you have big dreams and a small budget, you have a home at tony martignetti non-profit radio friday’s one to two eastern at talking alternative dot com. Are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office needs better leadership, customer service sales, or maybe better writing, are speaking skills. Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes, or get your human resource is in touch with us. The website is improving communications, dot com, that’s, improving communications, dot com, improve your professional environment, be more effective, be happier, and make more money improving communications. That’s. The answer. Talking dot com. Hyre

BOOst Your Major Gift Asks With Planned Gifts

Image courtesy of Pink Sherbet Photography, Creative Commons license
Image courtesy of Pink Sherbet Photography, Creative Commons license

A strategy to improve your major gift solicitations: include planned gifts.

When you ask a prospect for a major gift, include a planned gift. It can be as simple as a bequest in the will; as middle-of-the-road as a charitable gift annuity; or as high-end complex as a charitable lead trust.

You’ll have to beat off the gifts with your broomstick!

The Planned Giving addition adds a dimension to your solicitation. Now you have more to talk about if your prospect balks at the outright ask. You can reduce the outright ask and add more to the planned gift.

It’s best if you don’t add dollar-for-dollar because the planned gift won’t mean cash to you until the donor’s death. The exception is a lead trust, but those are quite rare. Instead, add to the planned gift the future value of what you’re not getting outright. Here’s a future value calculator.

You’ll have more to negotiate around. The negotiation dance is one witch is critical after your ask.

The added planned gift can also act as a straw man. It’s harder for your prospect to turn down both the major gift and the planned gift. Gutting the planned gift out of the solicitation–like a pumpkin becomes a jack-o-lantern–makes it more likely the major gift remains intact.

The greatest success I’ve seen with this arises because you’ll have more variables in your solicitations. There’s more to talk about and listen to.

Talk half as much as you listen and you’ll have bewitching successes with your major gift solicitations.

P.S. This is part of October’s Nonprofit Blog Carnival, Major Gifts Tricks and Treats, hosted by Claire Axelrad.

Can Planned Giving Prospects Reply On Your Reply Card?

Happy birthday note

When my mom turned 78 over the summer she got the birthday note above from a 70-something friend of hers. The writing gets me thinking about the design of Planned Giving reply cards so that your elderly prospects can use them.

It’s timely because we’re in year-end mode.

The thoughtful note is written by a shaky hand that requires extra space to be legible. That means your reply cards need to have lots of vertical and horizontal space if you’re asking people to fill in their name, address, etc.

The best practice–and the one I urge my clients to adopt–is to send personalized reply cards. The name and address are laser printed, either after the card is printed in bulk or at the same time.

But you may ask prospects for their email or phone, even on a personalized card. Leave lots of space between lines (horizontal) and make the space large vertically.

If a mail house prepares your postal mailings, personalizing reply cards adds to your expense. Where you hopefully had a double match, between outer carrier envelope and letter, you now have a triple match. That costs more. (I say “hopefully” because no Planned Giving letter should be addressed to friend, sir or madam, or anything other than the prospect’s name. I said a lot more about writing letters in two posts for GuideStar here and here.)

If you prepare your mailings in-house or can’t afford the expense of the triple match, design your reply card with plenty of space for elderly hands that may be afflicted with arthritis, nerve damage, be painful, shake or just need lots of room to write.

This is but a small part of focusing on the needs of your Planned Giving prospects and donors.

It will be appreciated.

Nonprofit Radio for October 11, 2013: I Had A Great Interview But I Didn’t Get The Job & Storytelling

Big Nonprofit Ideas for the Other 95%

Listen live or archive:

My Guests:

Susanne Felder: I Had A Great Interview But I Didn’t Get The Job

Susanne FelderSusanne Felder, a consultant in outplacement at Lee Hecht Harrison, says there’s more to getting a job than having a good resume and interview. We talk about research; confident networking; panel interviewing; dodging salary questions; and what to do in the last 30 minutes before your interview. (Originally aired August 31, 2012)

 

 

Rochelle Shoretz: Storytelling

Publicity Photo RShoretzRochelle Shoretz, founder and executive director of Sharsheret, has a compelling story herself as a two-time breast cancer survivor. Sharsheret has built a culture of compassionate storytelling to help its members through their cancer diagnoses and treatments. Rochelle shares ideas on identifying storytellers; supporting them; giving them multiple ways to share; helping them through this very personal process; and why it’s all worth your time.

 

 

 

 


Top Trends. Sound Advice. Lively Conversation.

You’re on the air and on target as I delve into the big issues facing your nonprofit—and your career.

If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

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Hello and welcome to tony martignetti non-profit radio for august thirty one big non-profit ideas for the other ninety five percent. I’m your aptly named host. I do hope you were with me last week, i’d be mortified to learn that you have missed last week’s show i’m recording today’s show weeks ahead of time, so i don’t know what you would have missed last week, so give me a break, but i do know that it included are smart and charming legal contributors jean takagi and emily chan from the non-profit and exempt organizations law group in san francisco, and it was a very good show enlightening, valuable, funny, very funny hope you didn’t miss it this week. I do know what we have. I had a great interview, but i didn’t get the job, suzanne felder, a consultant in outplacement at lee hecht harrison, says there’s more to getting a job than having a good resume and interview, we’ll talk about research, confident networking panel interviewing, dodging salary questions and what to do in the last thirty minutes before your interview recorded at the fund-raising day conferencing june in new york city this this past june and that was hosted by the greater new york city chapter of the association of fund-raising professionals and storytelling, rochelle shoretz, founder and executive director of shark share it has a compelling story herself. As a two time breast cancer survivor, shards share, it has built a culture of compassionate storytelling to help its members through their own cancer diagnoses and treatments deshele will share her ideas on identifying storytellers, supporting them, giving them multiple ways to share, helping them through this very personal process and why all of that is worth your time between the guests on tony’s take two you can still get a free copy of my book if you take my charity registration survey use hashtag non-profit radio to join the conversation with us on twitter here’s my interview with suzanne felder from fund-raising day earlier this year. Welcome to tony martignetti non-profit radio coverage of fund-raising day two thousand twelve, hosted by the association of fund-raising professionals greater new york city chapter with the marriott marquis hotel in times square, new york city with me now is suzanne felder. Suzanne is a consultant in outplacement with the firmly hecht harrison susanne welcome, thank you. Pleasure to be here, i’m glad to have you. Thank you. Thanks for taking time on a busy day. Your seminar topic is i had a great interview, but i didn’t get the job. We’re talking about successful interviewing techniques, and i’m doing a lot of interviews today at the conference. But this is the only one to help jobseekers, so generally, we’ll have time for details, but generally what do you see peoples short comings in around interviewing the biggest problem is that people really don’t understand the job, but they’re interviewing for the best practices is to really figure out what is the company looking for in you and two show the best sides of what your talents are to meet the company’s needs and people just don’t take the time to really figure that out, so that so it sounds like research research research is the place to start. So let’s, just, uh, set the scene. We’ve we’ve seen a job advertised or we’ve heard about a job from a colleague what’s the research we should do around the job and the company well, we certainly want to find out everything about that company, see what they do with their mission, whether it’s in the for-profit or not-for-profits sector company, charity, charity, right? Right. So find out, do some research about them on, and then go to lincoln and find maybe some people in your network that might be affiliated with that non-profit or in the past have been with that non-profit and do some real good on the ground research asked people about the culture find out what they’re commitments are and if it really suits your own style and if that’s true, then keep pursuing it and reach out to that non-profit and see if there might be some interest on their part. Okay, now, if it happens to be a bigger organization, you’re going to be working in one business unit of of the charity. How can you find out about what that team or that department’s culture is like? Um, you really are asking your friends what they know about that, even if they haven’t worked there, you know, people have a long reach on, they tend to know people who know people who at one point lived, you know, work there. So it’s really about networking effectively? I can’t say enough about the importance of networking in this market. We have find that about seventy five to eighty percent of people are getting their jobs through direct networking. Oh, meaning they’re they’re finding out about the jobs that hit this hidden job market that we hear about definitely there’s a hidden job talk about that so and what that is and why networking. Helps you break through it well, sometimes non-profits agencies even businesses or not in the position to really announce that they’re looking for whatever their reason is, but they’re sort of on the look out privately, so it’s it’s worthwhile to be having conversations with people and suggesting that you are interested in various really named the targeted cos that you’re interested in pursuing and then have conversations with people that are in a position to hyre because sometimes hiring managers are not ready to hyre but once they know something about your background, you’re on their radar. Okay, that’s, the way to really advance yourself for the future when the job actually becomes a reality. Now i think it’s a bad practice you’d tell me if i’m right, you’re welcome to say that i’m wrong that really you just start your networking when you start your job search well, networking actually, i have to disagree with you because networking should be something that’s going on on going. Actually, i guess i don’t say i’m training coach people tohave a gn active network at all time at all times correct, don’t just start when you’re in a job search completely. Agree that’s, right and that’s what what we find is that people often are saying to us that have had long runs with really good non-profits and for-profit companies that they really lost track of the importance of their network, they were doing well with the company that we’re there for ten years, they were going up the ranks, and they just sort of people left the firm, and they didn’t keep shack where they went, and now all of a sudden they’re looking to re and find them, and it feels a little awkward to them, like, you know, they had for gotten them. And now that they’re in the different side of the table, it’s ah it’s a big awakening and they’re saying now they will never do that again. They will be available for people and keep their network engaged well and that’s, right and that’s the other side of networking. I mean, you have to be available to help others when you’re not in need of help yourself. Absolutely it’s about being a giver on we took about donors thes it’s giving of yourself and that’s an ongoing thing. And the people who it’s funny what? I have found personally is that people who have often been helping others helping others always through their career, they feel most reticent about asking they feel like they should be the ones just helping and i say to them, you’ve been so kind, it’s it’s, time for you to receive it’s it’s, pay back time for you and please do not ever feel remiss about that, especially if you’ve been giving but interesting there’s so accustomed to giving that they’re reluctant to approach their their own network. Yeah, receiving is a lot harder for them, and then i understand that, but it’s, they’ve in-kind it’s time to gets him something back and and it’s perfectly acceptable, and what we are finding is that people are more than willing to be helpful. People that never works, spect it to be helpful are becoming the most helpful, so the second tier, the third tier of their degree of separation, if you will are, tend to be the most helpful, because don’t we all want to just help people? Don’t most people want to help others? One would think, but now, in this process, you find out who really is genuine and who is less and then those that are very close to us they just might not be able to help in a substantial way, so they feel like they should hang back and not be too close to you because they feel badly they can help. But this is the time when we really need people tio be there for us, even if it’s just emotionally to be understanding that you’re going to get through it. But it’s a challenge on dh we’re talking a lot about networking with friends or friends of friends. What about going to networking events? Where it’s a room full of strangers, that’s always a good process to get good at it’s like a social experience because people really have a hard time talking to strangers. So we heavily encourage people to go to conferences, professional conferences, places where they’re goingto be around people like themselves who are from their fields and just get more and more comfortable with talking, if you will. Talking to strangers. Yeah, well, and i imagine that helps in the interview process completely completely what we do it. We have harrison as we give them the opportunity to comfortably talk. About themselves, which is not very natural for people. You know what? Tell me about yourself, and what do you do? And what you good at is not what comes off of most people’s tongue, naturally. So we give them opportunities to always be introducing themselves and give them lots of networking groups to join. And people just come out of their shells. It’s. Remarkable how, after a couple of months of being around others, they’re perfectly comfortable to do that. Yes, talking alternative radio, twenty four hours. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss our culture and consultant services a guaranteed to lead toe. Right, groat. For your business, call us at nine. One seven eight three, three, four, eight, six zero foreign, no obligation free consultation. Check out our website of ww dot covenant seven dot com are you fed up with talking points? Rhetoric everywhere you turn left or right? Spin ideology no reality, in fact, its ideology over in tow. No more it’s time for the truth. Join me. Larry shot a neo-sage tuesday nights nine to eleven easter for the isaac tower radio in the ivory tower will discuss what’s important to you society, politics, business and family. It’s provocative talk for the realist and the skeptic who want to know what’s. Really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot. Com. For details. That’s. Ivory tower, radio, dot com e every time i was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com so our subject is interviewing, but this is all feeding the interview. This all came. This networking are networking discussion. All came from doing the right research around the job and the culture of the organization as much as you can find out about the organization right now, in your seminar description, there are three r’s and researchers at first, but resource is what’s. Your advice around resource is on resource is finding out. What you bring to the table? What what resource is that the candidate brings us? I believe that’s the idea that we’re getting at how can you help that organization and pinpointing what your real strengths are and how that can help advance that organization? That’s really what you want to in part to them and you’ll find out about the organization’s needs as you’re doing your due diligence, your research find out you might find out some of the shortcomings that the organization has and see how you can plug those gaps. Absolutely, you want to know what value khun ad so you might brings a special connection or a special perspective to that non-profit you know, say it’s, a science institution, and you happen to have background in science that’s evaluated that is extremely important, and you’re not the average say fundraiser, if that’s your field, your fund-raising that happens to really know a lot about science, and therefore you could speak more passionately about it, so that would be really important aspect that you want to bring out to the non-profit do you have specific advice around? Dahna when you’re subject to, ah, panel interview, i mean the panel could be two people, but it could be as many as five or six. Wait, how do we that’s incredibly intimidating you walking into a room of let’s say it’s the worst case? Six strangers and they’re all sitting on the other side of the table. How do you prep yourself for that that’s? A real challenge is one that we do address because it’s called like the stress interview and it’s to see how you stand up in aa extremely unusual circumstance. What you normally would not be the target of a conversation like that in real life. So we tell people, introduce yourself to each person individually. Make sure that you have eye contact with each person and shake their hand, make yourself known and remember their name so shake their hand. Just go down the line of the table is absolutely when you were coming room. Yes, when you come in, introduce yourself individually to each of them make an impression on them that you’re confident and you know you want to engage with them. And then if the questions are coming a little bit too fast and too furious, there are ways to slow. It down a bit of humor on that always helps break the ice a bit, because sometimes people just lose sight of the fact that you’re only a person and you’re a pit under under the gun. So i’ve had a client to have said things like, oh, i made it like it was jeopardy, and i say, all right, i’ll take i’ll take jim for two hundred, and then i’m going to take, you know, the next person, arlene for lina five hundred, but yeah, so it kind of everyone has to laugh at that because you realize that, you know, how many can you do it once? Obviously, it’s, just one on. They are trying to see what? What it’s like for you to trial under fire? S o we try to get people to realize that humor is a good thing and it helps people relax as well helps you relax. You can always take a drink of water. Give yourself a moment to think, and companies are looking to see what what you’re about. You also have to realize if that is their culture, to be that way, to be very in your face. You have to know is that for you? Is that is that you? Yes. You. It may not be for you about about preparing for the serial interview. You know, you’re going to have three interviews in the day. Each one is going to be a test forty five minutes. I would think. How do you how do you prepare for that? That multiple interview where you could be on you could be on for close to three hours in a row, but with three different people, right? Ah, you want to be prepared to give a good examples of a variety of things that you’re about, like different facets of a diamond and you don’t wantto be repeating the same story of store three times. And then there are other they say, oh, yeah, she told me that he told me that story. I heard that already. So you can have to come prepared for your interview with good what we call them accomplishment stories, if you will, on s o that joe have maybe six or eight really important projects that you’ve worked on, that will really show you off to best advantage. You can come in with a portfolio. And have some points of keywords for yourself to remember that you want to make sure that this project gets put on the table. And then you mix it up so that everybody is hearing some different stories out of you. And each can bring out different facets of what makes you successful growth that you’ve money that you’ve brought in from non-profit. Have you created new event? Have you doing outreach brought in new community members brought on board members? These are things that are important, usually to fund-raising organ operations. What if i feel that i’ve gotten a question that’s, inappropriate or illegal, around age or pregnancy, or? Sexual orientation? How do i how do i handle that in that moment? Yes, in that moment, you might want to say, can you rephrase that question? Or is that a chance to give him a chance to realize that that might be a really uncomfortable thing to be talking about and that you sort of object teo to getting that question? John, you might say, is that relevant to the job? Or i’ve heard people say they’re asked whether or not they have young children. Obviously the employer is trying to get at are you going to be away if the child is sick? S o sometimes people will say, oh, is this a very, very family oriented company is, you know, doo doo doo family events? Is that why you’re asking? So you try to soften it? You try not to be in their face about a fact that that’s really overstepping their bounds, but to some extent you have to pick your battles because you are looking for the job. So although this does also inform the culture of the organization that it might not be the right fit completely, completely do take note that if they’re overstepping that this might be a real invasive place and that they’re expecting a whole lot from you. That is really not normal. And that might not be if you say a good fit. No. Alright, um the third of the three r’s thatyou have his references it’s important? Who you select for your references what’s your what’s your advice around that references can go back twenty years. I could go back from beginning of your career. I don’t think people think about i think they think of the last job, right? And that is certainly not the whole scope of what is appropriate to use references khun b people that were above you people, that it could be people that reported to you it could be your peers pier level it khun b a your boss’s boss anyone that knew the quality of your work and speak for you those are appropriate references. They could also be if it’s for a community organization. It might be something that you do on your private time that you’d like to have that person reporting about your experience with you, perhaps in your community service. So you want to get a variety of references that will reflect all sides of what your background is, good people when they’re asked tio provide a reference often asked, what do you want me to say? You know what should i talk about it? It’s okay, give that advice around what, what you’d like them to be specific about. Yes, it is because oftentimes if you’ve worked with someone five years ago, they might forget exactly which projects you worked on together, so people kind of need prompting, like, so you want to remind them remember, we did this, such and such together, and we had this result, so by you’ve sort of writing out some pointers about what your relationship together was, like it’s really informative, it helps them. It takes them off the hook of the pressure of oh, i forgot. What am i going to say? And it’s also you feeding them what you felt was the most important aspect of the project so that they’re goingto right. Quite cogently and importantly about what you did. Yeah, and it might just be a conversation to a lot of references. I just checked my phone. No. Yes. That’s right now. Another thing about references. When you have a company, the company you might have just come from in the corporate world, this is very true. The company often will on ly just verify that you worked there and how long that you worked there, so that can be a bit of a problem if you know your best references of the people that are still there, the way to overcome that would be to look at people that have gone on moved on to another organization, and then they’re not under that up that corporate policy hr restriction of not being able to give a reference, but you don’t see that so much in charities that unwillingness to say more than just confirm data report it’s not a strict it doesn’t seem to be a strict people are a little more willing to talk about the other thing that people are very surprised about is that cos you can ask what person salary was and you know it can be verified. The new employer can ask for your w two, which seems really invasive to find out. What did you actually make on paper? Yes, napor connects with you too. You can ask your w two so, it’s, when you talked about salary, which is a whole other chapter, you know, how do you dodge the salary question, which we do recommend that you try to keep that salary question off to the side as best you can, okay, but at a certain point, they’re gonna want to know, are you like, within the ballpark of the range that they’re interested in on? You can always say, this is what my package was, this is where i left off at and then just back away from it and say, i’m very interested in this organization, and i really it’s more important to me to talk to you about the opportunity, and we could always i’m sure if we’re on the same page, we’ll come to a mutually agreeable point with salary. Okay, well, i was going to ask how to dodge the salary question, but you just you just did it. Yeah, it’s that important? I think everyone is very nervous that they’re going to be put on the spot. Now, when you’re working with the recruiter, it seems to be an easier conversation to have because the recruiter is representing you and the recruiter wants to know, are you in the ballpark for what they will go for? You know, if you’re completely at a different salary rate much hyre they might be a fruit, you know, footless kind of conversations. So you do want to be forthright with the recruiter? You try to keep that conversation in the background if you’re going directly in number about the last hyre half hour before the interview. So my remains of your scheduled for two thirty it’s now two o’clock let’s say i’m already on site. I’ve arrived, so i guess your advices get there earlier. Yes, to make sure you’re not late. Yes. Okay. Now what do i do with this last half hour? Last half hour. Okay, so you’re coming in. You certainly want to have at least fifteen minutes to be ableto fill out any forms if they have them. So that there’s going to be at least fifteen minutes. That’s going to be for that show up early is that we show up early before. Oh, certainly show up early on. That gives you a time. Tio really, look around and assess what you’re seeing. Look at the interaction of the people in the organization with the receptionist and i see the culture, you could really learn a lot by just watching and observing fifteen or twenty minutes, right? Absolutely come and go watch people come and go. And if the receptionist is not busy, have a chat with the receptionist. You learn a lot about the organization, find out what their experience has been. Have they’ve been there a long time? It is a lot of benefit that you could actually gather, and then it helps inform you of howto handle yourself in the interview, you might learn of events that are coming up for special projects that are on the table that you might not have known. So it’s always a good idea to be highly respectful and interactive, if you can, with the front desk, because that front test person is going to be giving the first frontline response to the hiring person as to what was your impression? Oh, there might be a receptionist might actually be asked, absolutely, and if you come in all huffy and and annoyed and you didn’t get through security fast enough and whatever happened and you come in all in a in a rage, they’re taking note because you’re on, you’re on from the minute you walk in that door. Okay, so collect your thoughts, get yourself together and remember, the clock starts when you walk in that door at reception. Right? Okay. Okay. Um, we have just maybe a minute or so men and a half left. What about the resume? You have advice around resumes, resumes or something that can be targeted, targeted for particular jobs. Don’t think of your resume as a static item. That just is the same for every place that you’re applying for because each job has slightly different requirements. And just like you have many facets, you want a feature, the ones that are most important to that non-profit so you do want to tailor your resume to be very appealing to their needs. We certainly suggest a summary statement. This is that used to be years ago. You did an objective. Okay. And now, it’s really about summarize you quickly summarize your strains what your capabilities are, and then you go into your accomplishment statements. Okay? We have a couple seconds left. Anything else you want to say about resumes? Well allows you. Specifically length if i’ve been in the non-profit world for fifteen, seventeen years, is it okay to have a two three page resume? Two pages the limit? People get a little weary of reading and you don’t have if you’re going twenty, twenty five years, you don’t have to give all your experience you could just give like the last fifteen years is certainly enough, and you could always speak to further back if they are interested. Okay, we’re gonna wrap it up there. Perfect. Suzanne felder is a consultant in outplacement with the firmly hecht harrison, and you’re listening to tony martignetti non-profit radio coverage of fund-raising day two thousand twelve at the marriott marquis in times square, new york city. Suzanne, thank you very much for being a guest, thank you so much. Appreciate it with pleasure and momentarily you’ll be listening to tony’s take two and then real shell shoretz will be with me stay with us after this break. I didn’t think that shooting getting dink dink, dink dink you’re listening to the talking alternative network duitz e-giving e-giving you could are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and their voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Dahna lively conversation. Top trends, sound advice, that’s. Tony martignetti, yeah, that’s. Tony martignetti non-profit radio. And i’m travis frazier from united way of new york city, and i’m michelle walls from the us fund for unicef. Hi there and welcome back, it’s, time for tony’s take two at roughly thirty two minutes into the hour, i have a charity registration survey on my blogged been there for a few weeks. If you finish the three minute survey, then you’ll get a free download of my book, charity registration state by state guidelines for compliance and the fee for that could be as high as two hundred ninety nine dollars, depending on the size of your charity. I really want to understand more about your experience with this morass of st charity registration laws that’s why i wrote the book to help charities sift through all the regulations i’m working on a project that will that i really need your help with. So please share your experience. Even if you don’t know that much about charity registration, i’d be grateful if you would take the three minutes teo to do the survey, and at the end of the survey, you’ll be offered a download for of my of my book that post is called help me out and get my book free that’s from august thirteenth and it’s on my blogged at tony martignetti dot com and that is tony’s take two for friday. The thirty first of august thirty seventh show of the year with me now is rochelle shoretz rochelle founded shark threat to connect young jewish women fighting breast cancer following her own diagnosis at age twenty eight, they’re based in teaneck, new jersey. You’ll find them at sharp, share it dot or ge rochelle served as a law clerk to see supreme court justice Ruth bader ginsburg in 19:90 nine since sharks are its founding in two thousand won, they have launched eleven national programs, responded more than two, more than nineteen thousand calls and e mails request for help from those affected by breast cancer shoretz programs and services are now open to all women and men deshele record lectures a lot about breast cancer for audiences across the country. She is a member of the federal advisory committee on breast cancer in young women. You may have seen her on the today show, cbs news or fox news today. She’s on tony martignetti non-profit radio deshele welcome. Thank you. I’m very glad that you’re with us from tina. How are you doing out here? Supplier? We’re good, we’re good, we’re getting. Some nicer weather. Okay, um, you’re you founded sharks share it. I think around a kitchen table dining room table was done. And i’m sorry that the wrong room. Okay, well, it’s a bigger issue. I mean, maybe you don’t have anything. You don’t have a need in kitchen. Sorry, iraq. Okay, so it’s around a dining room table. Since we’re talking about storytelling, why don’t you take a moment and tell that dining room table story? Sure. Well, i was diagnosed with breast cancer for the first time when i was just twenty eight years old, and it occurred to me that although we had so many organizations for breast camps are advocacy research, we didn’t have an organization that address some of the unique needs of young women facing breast cancer and those metoo could include, i think, like fertility, career, parenting, genetic, social life, relationships on everywhere i went, i happen to be the youngest woman in the waiting room by an average of twenty years. And so shar sharon began as an effort, really, to collect the stories of and the experiences of young people facing breast cancer and more even more specifically, jewish women and families facing breast cancer because jewish families tend to have an increased risk of hereditary breast cancer could be ten times higher than the average than the average woman. And so there were fight of us around the table that first night, that dining room, table on by, you know, talked about the need for an organization that address some of those unique concerns. Way were five, and then we became ten. And now where more than sixteen hundred peer supporters nationwide. All right. And what is the the annual budget of sharp share? It gives people a sense. So when you’re eleven, which is what we are in now, the annual budget is about one point, eight million dollars. All right. And how many employees? We have fourteen, staff people, and we run eleven national programs with the help of more than five thousand volunteers nationwide, you have very heartfelt, compelling videos on the site and some on youtube. How do you find your story tellers? You know, we really we reach out in lots of different ways. And i think in our experience, we found that the more with the more we reach and in the more diverse in the more diverse mode abilities we used to reach women, the more diverse the stories we get back, we find stories in a few ways. First, we find them through social media using facebook and twitter and ask people to share their stories whether it’s on thanksgiving day, for example, we might ask people toe right in what they’re thankful for. As a young breast cancer survivor on twitter, we might say, you know, tweet us, you know, the things that you’re most grateful for in twenty twelve so you find some of our stories on social media, we use our blogged to share stories, but also to get storytellers to share their email sometimes will do an e mail blast and a good example of that was my fortieth birthday, which was just a couple of weeks ago. I shared my fortieth birthday wish, and we asked others to share theirs as well. And so we got some stories that we were going to talk about that later on because you got a great response. I know too, that to that talk about them very traditional means of focus groups, for example, where we have women come into the office and share their stories and we can either take those weaken, videotape them, audiotape them on, and then have them transcribed so that we can use them for other purposes. Okay? And we’re going to have a chance to talk to you about some of the the i don’t know. I don’t mean to sound heart like, you know, cold calling them channels, but method’s something different methods like the like the face-to-face focus groups that your record, but right now i’m just trying to focus on how you identify storytellers, and sometimes they just come to you, write and tell you that they want to share their story with others. Sometimes they dio, you know, for some breast cancer survivors, that could be a very empowering way to close the loop on their breast cancer experience, where they’re sharing their story in the hopes of inspiring and empowering others. Sometimes we have to reach out and encourage people to share their stories, whether it’s with incentives or just by explaining to them that that’s another way of contributing to the organization in a non financial capacity on dh sometimes we, you know, it’s sort of low hanging fruit, they’re already sharing a piece of their story. We can tell that it’s a compelling story, and so we reach out and just sort of nudge them along and say, you know, you told us a little bit about your experience, but we could, you know, we would really benefit from sharing that same story with, you know, lots of people and, you know, would you mind sharing some more? So we find them out those ways you can view this as a cz, a volunteer opportunity, and we dio you know, sometimes people think that being a volunteer means coming into the office or e-giving tremendous amounts of time or contributing in terms of dollars, but really, being a storytelling could be a wonderful volunteer opportunity that doesn’t require people to go too much out of their way, or tio reach into their pockets and you sometimes these stories are written right? And and sometimes video or audio recorded that’s right on dh. Then sometimes they can be longer, and sometimes they can be shorter. You know, a tweet, for example, is one hundred forty characters. A facebook post might be a paragraph a block post might be three paragraphs some might be written some people feel much more comfortable writing, but others feel more comfortable speaking and in whatever way we can capture their story. That helps us. That helps us collect more stories because we find people in lots of who feel comfortable with different avenues of expression. How do you overcome the conundrum that people might like, tio, write their story. But on the web, viewers are more interested in watching video than than reading, you know, that’s, an important that’s important challenge, and i think we all face in the nonprofit sector. You know, people feel more in control in some ways of the written word and certainly more comfortable behind the pen and behind the camera. But we find that our viewers really liketo watch on and it’s easier to share when we can just ask them to it’s linked to something on youtube or share a web based link. You know, we try to we try to identify those who will come across well on camera whose stories just feel more compelling because they have a great, almost like a stage presence in a certain way. Sometimes we use basic incentive. You know, come on in for a day of videotaping an and that encourages people tio take the leap, and and sometimes we just note that it doesn’t have to be a professional camera set up. You know, it could be your iphone, for example, that you stick on video mode and just shoot yourself speaking honestly into the camera, so we try to make it not to professional and too intimidating, because as you said, the truth is people to respond mohr two videos in some ways than they do to the written word, and we’ve had many guests on say that video does not have to be high production value to be compelling and sincere and moving. I think that that’s, true, but i would take issue with one piece of it, i think, as a non-profit leader, one of the things we’re always watching for quality control and brand management, and so an organization like ours that really strive keep a very professional face. There are so many breast cancer organizations that are not necessarily as as focused on that sort of professional, the professionalism with which we pride ourselves. We really struggled with that balance on the one hand, no, it doesn’t have to be a twenty thousand dollar two minute clip. On the other hand, when we send something out that is videotaped on a shaky camera or that doesn’t look professional, it does in some way reflect on our own ground. And so we walk a fine line between sort of that honest, almost raw quality of video and something that looks too professional to polished to almost teo and focus on attacking at heartstrings say a little more about some of the my voice is cracked like i’m a fourteen year old more with me with me, and we’re not even in the same room. I’m it’s that your charm comes across the phone line. You say a little more about the contest you mentioned and some of the incentives that you might offer toe to induce women or men to tell their story? Yeah, you know, sometimes it could be something as simple as dinner, right? When we do a focus group in our office will say, you know, they’ll dinner reserved at seven, you know, come share your story and people will come around the table and the focus groups i should. Emphasize they’re not just for storytelling, although that is an integral part of what ends up happening inevitably it’s also an opportunity for us to get feedback on programs and fund-raising initiatives and other core aspects of what we do at the organization um, sometimes it could be a simple and incentive as dinner. Sometimes it could be, you know, a t shirt it could be, you know, a reimbursement for travel expenses. It comes in all shapes and sizes on doesn’t have to be monumental mean t shirt or just expense reimbursement. People are moved by small, by small offerings there moved by small offering than i would even say it’s not i wouldn’t even say that that’s what sort of pushing them over the edge? I think i think people want to share their story, they think it apparently there is a need to share in some people, and we are just tapping into that and sort of pushing it along a little bit just wouldn’t even say that the incentive is what makes or breaks the desire to share that desire is built into some people, they find it empowering and when you give them a knave anew that feels comfortable, whether it’s the incentive that makes him feel comfortable, the environment you set up in the office that makes him feel comfortable. The, you know, personal phone call that you might make to encourage them to come in and share their story that’s the little those of the little things that help push them over the edge and make them feel even more comfortable sharing there’s a very touching video done by a woman named brenda. And she tells the story of ya l who ended up not surviving her cancer. But the video is really it’s. Very, very moving. Do you want to say a little about that? Yeah. That’s a video that we produced for our tenth anniversary. We wanted to share the stories of families that had established major gift in support of star shoretz programming on. We wanted really to understand what it was that compelled them to give. And the reason we wanted to understand that was we wanted to be able to share their stories with other family members and friends who might also be considering larger gift. Um, and we felt that that would be the easiest way to translate their own desires to the actual gift it south. And so we highlighted for families, although i should say before we narrowed down to four families, we started with six or seven potential stories and then narrowed it down to the four that we wanted teo highlight on the video on dit was we really didn’t know what to expect. You know, the cameras followed these families around for a few hours in a given sunday and really just have them share what compelled them to give and establish their major deft, and the stories are beautiful, you know, each one different, you know, one was the story, the one that you mentioned about a young woman who connect metoo another pierce support or shall we have just about a minute before break? Ok, so guys tell the story of brenda and yell. So it was a young woman who was connected to another pierce supporter and the peer supporter passed away and our, you know, our young caller wanted to establish a gift in her memory to make sure that others living with advanced breast cancer had a place to turn on. You know, the story came out. Beautifully it’s touching. It is compelling, and it also incentivizes others who are thinking about a major gift. We’re gonna take a break. Rochelle will stay with us, and we’ll continue talking about storytelling that hope you stay with us also. You’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Dahna have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s, monte, m o nt y monty taylor. Dot com. Talking alternative radio twenty four hours a day. Duitz welcome back with rochelle shoretz and she is the founder of shar share it which you’ll find it sharp. Share it dot or ge s h a r s h e r e t dot org’s deshele the shar sharon is a chain or necklace in hebrew so it’s a little more. And what you call your members explain that sure are pierce supporters we call link as though they were linked in a jane and it’s actually come full circle because when i was diagnosed with breast cancer a second time, i started to use the services that we created as an organization. And so i was the first link, and then ultimately now depend on, um on on other links in our chain chain is miles long now, right? Yeah. Stands the country were in all of the state. So you had a very successful written block post because we’re talking about righting versus video. But your your birthday block post did did very well. Got a lot of comments. Brought attention to shar. Share it once you share that. Sure. So my fortieth birthday was a couple of weeks ago and celebration of happy. Thank you in celebration of my birthday, i wrote a block post about the imp significance of turning forty and all that had changed in the breast cancer arena since i was diagnosed at twenty eight and i specifically highlighted and shared another story, the story of my grandmother, who had also been diagnosed with breast cancer when i was younger and how much the breast cancer story had changed in the eleven years since my diagnosis. And we were amazed at the response, we posted it as a birthday wish, and then we asked our readers and our stakeholders teo, write a birthday wish back to me and we i think we had over one hundred responses. We shared it in in many modality, so it was on facebook it was on our block. We tweeted about it. We sent it out by email, we really blasted it on. The response was beautiful and in fact the staff as a gift to me collected all of the responses and put them together as ah, birthday book on, and it was beautiful and encourage people to share their own stories. They talked about their own grandmothers who had been diagnosed with breast cancer. They shared some of their own stories, and again, these will be the seeds for further storytelling. We will be able to look back at all of these responses and pick from them others who might be interested in sharing their stories and greater and greater kapin more incentive again, as we talked about, i see stories everywhere. You know that movie i see dead people. I stories. I see stories everywhere. It just went on a hundred mile bike ride with a boardmember on. I set her at the end of the ride. Linda, you should share your story on the block like writing something. And she did right away and again, we sent it out to all the riders. Everybody who had been on the ride. There’s. You know, really, everything we do there is an opportunity for someone to share their story. It might be why they participated in an event that might be what they learned that a given event it might be, you know, a reflection at a milestone. There’s. Always the potential to turn something that seems programmatic into something that elicit emotion through storytelling. That’s. Excellent. And how do you feel that all this story telling is helping shark share it well, you touched on it a little before the break. We really used the stories in many different ways, we use him for programmatic purposes. So for example, we anecdotally they provide feedback to us on the program that we provide, and perhaps programs that we need to provide that we need to develop. We have them in marketing materials like brochures and newsletters, we use them in fund-raising efforts, whether it’s a thank you letter to donors or video that we’re producing for major givers on, we really try to find lots of different ways to use the same story or different stories to engage our diverse audience. What kinds of reactions do you get to the stories you know, i think we keep the story israel, which makes the stories even more compelling. You know, stakeholders these days are very sophisticated, so they didn’t know when you’re trying to get their heartstrings. But when the emotion is wrong, when the story israel on when people can relate to it, i think we find any way that the response is is great, certainly more effective than just shooting statistics in a brochure or, you know, highlighting accomplishment. It gives a face and a voice to the experience that we are addressing. How do you have? Yeah, yeah, please. Go ahead. Finish your thought. But how do you help the storytellers overcome their fear of you? Said people really want to do it, but suppose they have this fear, or maybe maybe even while they’re in the midst of story of writing or being interviewed or telling their story right in the middle of it. How do you help them overcome these fears? Well, i think the most important thing that we dio way provided a safe space for the storytelling. You know, people might be very excited about sharing their story in aa, you know, at the at the onset. But once they start to tell it, once they start to share it, it becomes very personal, very raw. They start to hesitate. So we try to set up a safe space throughout the process. The first will guarantee that we will share whatever edited version of their story with them before it goes public. We guarantee we highlight for them very specifically where that story will appear. It will be in the newsletter, it will appear on the web. It will. We might use it for a brochure, and so they have a very concrete understanding of what’s going to happen with that story. That being said, you know, we still went in sometimes two challenges that we have to address on the fly. I’ll give you a specific example. This is not a verbal story, but a picture story. We did a picture. A picture exhibit of rochelle. I’m sorry. We have just about a minute left. Okay, so we did a picture display of ten of our women and one of the women who was very comfortable when she took her photograph ultimately started to hesitate. And so we have to narrow down where we were going to use that photo. So i think keeping the safe space safe, ensuring and basically ensuring that you are going to communicate with the storyteller helps them feel more comfortable sharing their story. It’s really it’s all very compelling and touching. And i want to thank you very much for for sharing all this valuable information and also your own story with our listeners. Rochelle, thank you very much. Now, my pleasure deshele shoretz founded sharks shoretz to connect young jewish women fighting breast cancer they now work with people dealing with ovarian cancer as well and it’s open to men, women of all races, nationalities, etcetera. You’ll find them at sharp, share it dot or ge i want to thank my guests, of course, suzanne felder and rochelle shoretz also the organizers of fund-raising day for hosting me on the exhibit floor and allowing me to get that susan felder interview next week. I don’t know what’s coming up next week, give me a break because i’m recording this on august fourteenth and next week is going to be september seventh, but i do know that the september seventh show will include the smart, charming and resourceful maria simple, our prospect research contributor, and i know it’ll be a very good show and funny. I host a podcast for the chronicle of philanthropy that is called fund-raising fundamentals. It’s, a ten minute monthly podcast devoted to fund-raising it’s on itunes, it’s on the chronicle website. If you like this show, then please check out fund-raising fundamentals continuing to wish you good luck the way performers do around the world russian theater folks say poca de pere, neither down nor feathers. That comes from wishing a hunter bad luck, which is really good luck to come home from the hunt empty handed. So you wouldn’t want to say thank you to that, because they’re giving you a bad luck wish, even though it’s a good luck wish. So what russians will respond with is shorty, go to the devil. And to think thes people contribute to the international space station. I don’t know, but it all seems tto together. Um and i want to thank janice taylor for her, continuing to give me these language lessons and artists. Good wish, explanations. Our creative producer was claire meyerhoff. Janice taylor is also our line producer. Shows social media is by regina walton of organic social media, and the remote producer of tony martignetti non-profit radio is john federico of the new rules. I hope you’ll be with me next friday, september seventh at one to two p, m eastern here at talking alternative dot com. E-giving didn’t think dick tooting getting dink, dink, dink, dink. You’re listening to the talking alternate network. Get in. Nothing. Cubine are you a female entrepreneur ready to break through? Join us at sexy body sassy sol, where women are empowered to ask one received what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn tips and juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and to find your version of giant success with sexy body sake’s soul. Every thursday ad, men in new york times on talking alternative dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. This is tony martignetti athlete named host of tony martignetti non-profit radio big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays one to two eastern on talking alternative broadcasting are you concerned about the future of your business for career? Would you like it all to just be better? 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