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Nonprofit Radio for January 3, 2014: In Front Of The Media In 2014 & Social Sites To Watch In 2014

Big Nonprofit Ideas for the Other 95%

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Janet Falk: In Front Of The Media In 2014

Janet L FalkJanet Falk, principal of Falk Communications and Research, shares what belongs in your 2014 media plan and how to execute so that media pay attention to you.

 

 

 

 

Amy Sample Ward: Social Sites To Watch In 2014

Picture of Amy Sample WardAmy Sample Ward and I wrap-up our discussion of baby boomer engagement, talking sites and strategies. Then, which social media sites will explode in the new year? You’ve heard of Snapchat, right? Amy is our social media contributor and CEO of NTEN, the Nonprofit Technology Network.

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host and happy new year. I hope that you had a lot of time with friends, family loved ones over the holidays. Happy new year wishes to you. We got some from twitter very recently at wasco ca beck tweeted me and said good souls need be known to the world prosperity to you and all your listeners. We’re tuning in and loving it at wasco quebec. Thank you very, very much. Also got an email from betty ann who said i love your show and she also suggested a guest. I hope you know that guest suggestions are always welcome. Betty ann. Thank you very much, non-profit radio loves you back. Oh, i do hope you’re with me. Two weeks ago, i’d immediately suffer loring go tricky. Oh, bronchitis. If i had heard that you missed dan’s donorsearch attention ideas, your end of your campaign got you lots of new donors. Dan had ideas for holding on to them. He’s, the assistant director of development for individual giving at international house and goodbye, google alerts. Will it happen? In twenty fourteen, maria semple are prospect research contributor, and the prospect finder has free had who who writes this copy? Sam, who writes this copy sam shrugs his shoulders she had two weeks ago free alternatives in case google lorts disappears this week in front of the media in twenty fourteen janet faulk principle of faulk communications and research shares what belongs in your twenty fourteen media plan and how to execute so that the media pay attention to you and social sites toe watching twenty fourteen amy sample ward and i wrap up our discussion of baby boomer engagement, talking about sites and strategies and then which social media streit’s sites will explode in the new year you’ve heard of snapchat. I hope amy is our social media contributor and the ceo of inten, the non-profit technology network between the guests on tony’s, take two fundchat it’s, a weekly twitter chat it’s a blogged it’s, a great community of fundraisers that i’m a part of. We are brought to you by rally bound peer-to-peer fund-raising for runs, walks and rides and t brc cost recovery that’s telephone bill reduction, consulting, getting you money back from phone bill errors and omissions. I’m very glad that janet fall committed to the studio today. It’s a very snowy day in new york. She was here early. She’s, the principal of for communications and research. She’s, a communications professional with more than fifteen years of experience and has worked with lots of cultural membership, religious and community non-profits she speaks spanish and french. You’ll find her at janet l, fox, dot com and on twitter she’s at janet l folk general folk. Welcome to the studio. Thank you so much, tony. My pleasure to be here. Thank you. It’s. A pleasure to have you. Thanks for coming out in the snow. Um, how do we say in french? Tony martignetti has the the most outstanding chauffeur non-profits in the universe. Tony martignetti ah, the plu conned a program. Pull. A’s. What was the question? Universe dahna universe? Excellent. I love that the universe is universe is bigger than the galaxy, isn’t it? I believe some of the milky way is a galaxy. I think the universe is made of many galaxies, so i chose the right one. I don’t want to limit myself to just a galaxy in the universe. Thank you. Very much my place like you, we’re talking about our media strategy for twenty fourteen why why is this important? Why did non-profits want to be in the news? They want to attract donors, they want to attract funders, they want to attract members, they want to attract attendees, they want to attract clients, they want to build coalitions with like minded organisations. They want to raise their profile with political leaders and with business leaders. I can’t think of, you know, one reason there are so many reasons why non-profit organizations want to be in the news. So this is all for exposure for all those reasons, well, it’s exposure, but also it may be that there’s some pending legislation and you want to have your imprint on it, and maybe that you have an event coming up and you want to drive attendance toward it. It may be that you’re cultivating mohr board members or your recruiting more volunteers. There are any number of reasons why non-profits need to be in the news, raising the flag and putting forth their best foot as to what their agenda is and what impact they’re having in the community as you and i were promoting the show in advance on twitter. You pointed out that a foundation executive director said, quote, i give two groups i’ve heard of one way i hear of you is to read about you in the news and quote, right that’s, exactly current that was, i attend to the luncheon here in new york, and it was a foundation director who said that, and immediately everyone sat up straighter and thought, you know, what am i going to do to get myself in the right media? Because you have to think that your audience is somewhat different volunteers air looking for one kind of activity and funders air looking for other kinds of information. So you have to reach quite broadly in your contact with the media, figure out who’s on the other side of the table, who’s monitoring, reading, listening to that media. What is it that drives them? And how can you connect them to your organization? And we need not wait for news toe happen for us to jump on it and then in the in the urgent moment, you know, pitch ourselves as a as an expert, i can comment on that. That’s not much of a media plan, right thie idea is to put yourself forward and you can do that in a number of ways. First, you should introduce a spokesperson for your organization, someone who can talk about issue’s, not only what our organization is and what we dio but what is meaningful in the work that your organization does. So say you’re a literacy organization, so you are dealing with school children or you’re dealing with immigrants or you were dealing with adults and you are helping them to be able to read so that they can deal with their day to day issues. So identifying thie issue? Not necessarily just everything about our organization and that person who is the spokesperson for your organization has to be introduced to the media in a way that establishes who they are and why they are a credible authority and resource. It’s not enough to say this person has been working for twenty five years in the business or in the organization or in this field. Have they written a book? Have they published an article or an opinion piece in the local media? Have they given a presentation at a national or regional professional conference? Is there something that they have that says more about the impact that your organization is having in addressing these issues? So finding a way to introduce this person to the media takes what i call a media profile, and it basically summarizes the person’s bio in three sentences no longer than five lines and highlights several areas of their expertise and then raises thie issues that reporters are not paying attention to, and that if only people knew more about this, then they would want to talk about this person. So so so so we were talking about you, tony, we could say you’re an attorney and you’re experienced in plan giving, but one topic of interest that people are not paying attention to is, say, changes in the tax laws that are going to effect donations to non-profits nasco so that’s something that has an immediate impact, people understand if they don’t do something now, based on these changes in the tax laws that are being enacted for twenty fourteen, then it’s going to have a consequence for their donors? It’s goingto have a consequence for their non-profit now, let’s, let’s delve in there, we just have a couple minutes before our first break. Thiss media plan how this media profile of the spokesperson how do we best get this two media? Okay, you identify who the spokesperson is all you think about, what are the issues they’re going to talk about. And then you identify what are the local news organizations that your readership or your listener ship is most concerned with? What are they consulting most often. Is it the daily newspaper? Is it a local blogged? Is it a local radio or tv station? And then you look to see what they have already commented on or published in that area. And then you reach out to that person or that reporter or three male female male introduction to start? Yeah, okay. And it’s, always good to follow-up afterwards with a phone call. Basically, you want to be there so that when the issue comes up, the reporter knows gi. I need somebody who can talk about literacy or about planned giving. And i will get in touch with the person who’s information i received a couple of months ago. J it’s a good thing that i had that on. So you’re getting your getting yourself identified before there’s, an urgent need that a reporter has with a with a ten o’clock tomorrow morning deadline. And here she is scrambling, and reporters call the people that they know they don’t call the people that they don’t know. And if you want a sample of a media profiled and have your listeners, contact me, janet, janet, l fe, ok, dot com. Okay, we’re gonna take a break. When we come back. Janet and i are going to keep talking about getting you in front of the media and getting you in front of the news in the media in twenty fourteen, so hang in there. E-giving didn’t think dick tooting getting ding, ding, ding ding. You’re listening to the talking, alternate network, get him. Cubine do you need a business plan that can guide your company’s growth seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss. Our coaching and consultant services are guaranteed to lead toe right groat for your business, call us at nine one seven eight three three four eight six zero foreign, no obligation free consultation. Check out our website of ww dot covenant seven dot com oppcoll are you stuck in your business or career trying to take your business to the next level and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three that’s to one to seven to one eight one eight three the conscious consultant helping conscious people be better business people. You’re listening to the talking alternative network. Welcome back to big non-profit ideas for the other ninety five percent. We’ve got to send some live listener love there’s, tons a story in new york and queens. Live listener love to you, boca raton, florida, atlanta, georgia alcohol in california. I know i have been to alcohol own. I’m wondering if listeners in alcohol do you know barry and roxy? I visited barry and roxy years ago. They were aunt and uncle of someone i was dating in college. So if you know barry in roxy, give them a shout out, please. Hello, elka. Home live listener love to you and many more let’s. Um, or live come live love coming. Um, jennet, as we think about our media profile that’s going to go for this spokesperson, what should we be, including things like head shot? Ah link to a video clip of the person speaking what else? Maybe those air knows. I mean, if those air knows, tell me know what else belongs in that media player, i think simply stating the name of the person. They’re titled their contact information, phone and email. Ah, three sentence bio that takes about five typewritten lines and a few areas of expertise and some key questions or hot issues is more than sufficient there’s no sense cluttering up with a long bio or with a photo or with a video clip, because when the reporter is interested, they will come back to you for that kind of information right miree years or clutter than but good. I’m glad you said clutter don’t clutter it up, keep it simple on dh then follow-up now, do reporters not get not get agitated when they get the call a week after it says just wanted to be sure you got my email, you know? Is that not annoying to reporters? It’s ok to do it shows that you care, okay? You can always say in your call to the reporter, you’re coverage of the such and such issue, which is aligned with our organization, prompted me to get in touch with you. So then the reporter knows that you’re not just smiling and dialing and randomly college, right? Right, right, right. You are calling that reporter for a specific reason they’ve covered a topic that’s aligned with your organization, and you want to point out additional information or a new perspective, or recent events or report or survey something a case study that’s going teo want the reported to go back and revisit the subject and provide the depth and inside that your spokesperson will be able to do if you don’t hear back from the reporter now you sent an email just as you described. You didn’t hear back you left a voicemail several days or a week later. Don’t hear back. Should we now let it lie or jointly sustainers let it lie. We should let it look because you are in a reporter’s database and when the time comes and they need to talk to someone on that subject, you will have effectively introduced yourself. Okay? And if a news hook should arise on something relevant, the way you’re describing, should we then be in touch and say absolutely, i even if six months ago i sent you my bio, etcetera, i can help you with if there’s a new development in the organization or in the subject matter, you should absolutely go back. And i would caption an email saying source available to comment on x so say there was an unfortunate incident like what took place in newtown, connecticut about a year ago, that incident took place on a friday and within, you know, a few hours there were spokespeople from all different resource is commenting on the impact on children and gun control and mental health issues, a great many non-profit seems were represented in the commented on, and then on monday there were commentators from yale university where they have a child study center, and they have a center for study of violence among children, how it affects children, and they held a press conference on that monday. So the idea is, is that they capitalized on what was a sudden news event, but they already had established their credibility by their affiliation with these centers for study of children and when, you know, with the name of yale university, but say you were unorganised ation that was interested in gun control issues or in mental health, you would be perfectly i mean, it would be perfectly commendable for you to reach out and say source available mental health issues and reach out to the media on that basis. All right, let’s, move on in our twenty fourteen media plan. What else? What else belongs? In there, after spokesperson and introducing the spokesperson, i think it’s important to have a case study so that you can point concretely toothy impact that your organization is having. And i have been a small community in new york called roosevelt island, and we have about twelve thousand people. So it’s, a town called alan is part of new york city’s, part of manhattan, but it’s in the east river that’s an island in the east river, which we get to buy it’s a way or tram or bridge. That’s correct. Okay, that’s correct. If you’ve seen the spider man movie, then you’ve seen the tramp. Okay? Oh, i didn’t see it, but is he spider man saves the tram is cool. It’s ah it’s like those amusement park rides overhead cabling, but much bigger. And you get incredible view as you’re going either way. From from manhattan, back and forth to roosevelt island it’s really it’s. Stunning views right over the water. A little unnerving the first time because your many hundreds of feet over it is the first commuter aerial tramway in the united states. It’s a four minute ride across the same is writing with somebody. So to go on on roosevelt island, we have a number of small non-profits and they have to fight for their own visibility for funding and for news coverage. Now, one of my neighbors runs a group called island kids, and they have an enrichment program for preschoolers and for their families, but they also have a day camp, and one summer there were three five year old children who attended the state camp, and they had been cared for at home by an aunt or grandmother who didn’t speak english. Now the children spoke english, but they had never been to nursery school if they showed up at this day camp and they didn’t know their letters, they didn’t know their numbers. They didn’t know their colors, and they had never been socialized with other children. They were part of a special curriculum developed by the director of island kids, and they became school ready. In four weeks. They learned to get along with other children. They learned their alphabet, their numbers, their colors. Now imagine if the’s children had shown up in kindergarten and they hadn’t had any of this training for less than a thousand dollars thes. Children were made school ready, and they did not disrupt the classroom. They got along with everybody else and over the course of time, years and hours and thousands of dollars. All of that money was saved because of an early intervention that got these children ready for school. So if you can put together a case study that will show how your organization has helped other people and has saved dollars that’s a great story to be able to tell to the media, to be able to tell two foot funders, to be able to tell to business leaders and and two elected. So showing your impact in a larger issue, right? So in a in a broader context, okay, um, what you have some ideas about again getting ahead of the news in terms ofthe finding special days and months, right? A zoo. Excellent, i think is really is a savvy part of media plan. We’ll share those show those ideas. Okay, there are two websites that i visit from time to time. One is called national day calendar. Dot com and the other is called national whatever day. And these are two websites that list multiple days. Commemorative days that take place every day of the year. So you you might think it’s valentine’s day or washington’s birthday or presidents there’s something like that. But i guarantee you that it is grilled cheese day an ostrich today, somewhere in the world today is today is national, among other things, chocolate covered cherry day. Okay, on dh national humiliation day i’ve because i went to the sites and check now they didn’t corroborate each other, though one of them had some things and one of them had the other. These these two competing for the i feel sametz complimentary view the miss complimentary because of you that i think that gives you even more options. It does because, i mean, a couple of months ago i was talking with an organization and they’re interested in literacy. So we decided that may first, which is national mother goose day, would be a great day for them because it’s all about reading and it’s about nursery rhymes and so forth. But if you think about it, may first is also save the rhino day. So may first can be an important day. I was more than one organization i was thinking about it, but national rhino day did not come to mind when you said think about may first, and i was thinking of mayday, mayday for labours. I was not thinking of rhinos, right, but does ok, so those sites again our national nationbuilder national whatever day and national day calendar, okay, and so you can look through the calendar look for days that are related to your issues, and this is part of what you can build your media plan around. Well, what you do is you search thematically, type in whatever theme comes to your mind, whether it’s literacy or reading or animals or environment or, you know non-profit volunteer celebration and and you will find that they are complementary. Let’s send a little more live listener love. We’re going to go abroad. Teo first, teo, seoul, korea, on yo haserot a, beijing, china, guangzhou, china wishing you ni hao, as always and there’s more there’s, more live listen, love domestic and abroad so? So of course you’re going, keep listening. I don’t want to say that. Um all right, so i love those. I do love those sites, those air, those are clever and they’re kind of fun. I also saw that this is national hobby month january’s national, so that could have a lot of impact for lots of different community organizations. I think right elearning work is involved around involved grantcraft or any kind of hobby work, it could also be good for organizations that are promoting recreational activities for seniors. Excellent, yeah, yeah, it’s okay, very great. Um, there are some other things that belong in our in our media plan we’re going, we’re going to get to those way did have a question from twitter, which was from new path foundation on twitter on dh. That person asked if new path foundation asked if you have any advice on how to align the your strategies across media fund-raising and communication generally okay say you’re having an event and you’re having a gala or some sort of fundraiser part of your plan should be to reach out to the media in advance so that they will know who the honoree is and why this person is important and you know how the monies raised are going to effect thie community how they’re going to be directed within the programs of your non-profit organization and what the what the effect is going to be. So i was working with a group called staten island legal services, and they gave an award to a retired judge and staten island legal services obviously provides services to the people on staten island who need legal advice, whether it’s for immigration or foreclosure, domestic violence and so forth. And i was able to get the new york law journal and the local staten island newspaper, the staten island advance, interested in this fundraiser because the person presenting the award to the retired judge was former governor mario cuomo. So getting that news item in the newspaper a week ahead of time helped them with selling more tickets, right? Okay, but but the question that was about keeping consistent, consistent across your media, your fund-raising messages and your communication generally, i mean that aside from being part of a plot of land like we’re talking about, right, i mean, that has to come from leadership mean, other thoughts about consistent messaging, i think is what the questions about? Okay, well, i would say that for some non-profits communications is the last piece of the pie, and it should be involved more as a forethought and then an afterthought. If your organization is not large enough to have someone on staff who is dedicated to communications, then you have to find a way in you’re planning process throughout the course of the year to say, what are we going to communicate? How are we going to do it? Are we going to put this in our twitter feed? Are we going to put this on our facebook page? Are we going to make, you know, make regular references in our newsletter? Are we going to be reaching out to the media? You have to make this part of your entire planning process it’s not enough tow added in at the last minute or two, forget about it all together and working together collaboratively, right? Not in not in silos, even for a small shop. I’ve seen small shops that khun b terribly siloed that’s not going to create consistent messaging. Cross your fund-raising and your media plan by the way, listeners, you know you can always you can tweet us following using hashtag non-profit radio that’s how i’ve gotten all these messages from twitter and by using that hashtag non-profit radio and lynette is listening that’s not the saying lynette singleton and on twitter she’s suggesting that ap planner is another good source for upcoming events. A p underscore planner for upcoming events. Thank you, thank you. Um, janet let’s, go back to our to our media plan. Um, news let’s. See, making news. You can there’s ways of making news and not waiting for it. All right. And we just have a couple minutes left. Okay? You can issue a report. You can invite a celebrity or political leader to come to visit your organization. You can hold the demonstration. You can call attention to yourself in any number of ways. As a way of saying these are our themes. The’s the issues that we care about, this’s thie impact that we’re having in our community. You want to wait for news to be made around you? Petition, petition drive and presentation. Teo politician could be another news event, right? If you know that a politician is attending an event somewhere else, then, you know, find a way to insert yourself in the dialogue. I’m not saying that you should be it’ll disruptive, you know, people have been known. To do in the us whole of congress. But there are ways that you can insinuate yourself into the conversation. And when news does happen around you, you need to be around and available that’s, right? You have to a zay said. If you have already distributed your media profile to the news media in your area, then you know they will think about you and you can remind them by sending them a flash notice source contact available. You had some advice for someone who i spoke to this week from life life vest inside l v i just a couple of your points. Could you could you share because it’s ah it’s, a small organization working teo, get exposure and and let’s sort of leverage their name. You had some advice for life vest inside. They’ve already identified with their spokesperson is or the orly job, right and she’s gotten her name out there and been successful at that. So i applaud her for doing that. I think what you want to talk about is the impact that their activities air having, whether it’s on self esteem of girl’s, self esteem of boys what’s happening in the classroom. And what’s happening in the school in general, based on the activities of their participants. And i think they need to be more outward looking in terms of their case studies. And how about one more tip for for early and life vest into inside? I think they should generate some sort of report about thie impact that they’ve had in their school programs. And that would be a way of building a larger audience, both within the school system and also with non-profit funders jenna folk. You’ll find her at janet l fox dot com and can follow her on twitter at janet l folk. Janet l folk, thank you very much for being against my placement tongue. It’s. Been a pleasure to have you. Thanks for sharing your expertise. I want to tell you about some of the people that help us produce the show. Rally bound, for instance. We wouldn’t be able to bring the show if we didn’t have rally bound as a sponsor. And, ah, what they do is peer-to-peer. Fund-raising if you are thinking about runs, walks, rides. Look at rally bound dot com i know some of you have already been talking to rally about because joe magee said that he’s already gotten calls from non-profit listeners, which is very smart because as a non-profit radio listener, you can get a discount through the word from the work that rally banned rally bound does so if in your twenty fourteen fund-raising plan, if there’s runs, walks, ride race, take a look at rally bound dot com talk to joe mcgee. I also know the ceo there, but joe was the one who will answer your questions. Help you set up your campaign aside from rally bound dot com, you’ll find them at triple eight seven six, seven, nine o seven six and i’m glad people are calling and getting that discount. We’re also supported by t b r c cost recovery telephone bill reduction consulting that’s yourself, rabinowitz, he’s going to go over your phone bills looking for errors, omissions, services you didn’t order and well above market pricing ninety percent of the time he finds mistakes and then he picks up the phone and he deals with the phone company to get your money back if he doesn’t get your money back. You don’t pay him. I’ve known yourself for very close to ten years. I trust him. I wouldn’t refer you to him, and i wouldn’t accept him as a sponsor if if that wasn’t true and, ah, he was telling me that there was a norm non-profit that he saved about twelve thousand dollars for and i’ve mentioned this before. He looked back three years and got them twelve thousand dollars in ah, returns returned money from the phone company, no pressure. I don’t deal with sales of people, and i wouldn’t recommend such people take a look at youssef. Talked to him at two one to six, double four nine triple xero or t brc dot com fund-raising a terrific community that i’m a member ofthe this is not a sponsor. This is talking about my block this week, it’s, a group of development officers, consultants, marketers and i’m very proud to be a member of fund. There’s also a block that i contribute too, and my hat is off to brendan kinney who’s been a guest on the show he’s talking about fundchat and i appreciate, and i’m grateful that he started it a couple of years ago. That was on the march twenty third, two thousand twelve show, when brendan was a guest. You can follow the hashtag fundchat on twitter. You can also find the blogger at fundchat dot org’s and there’s more on my blogged about fundchat and i’m at tony martignetti dot com that is tony’s take two for friday, third of january first show of the year you may be called last show two weeks ago, i wondered why there were only forty nine shows in two thousand thirteen. Turns out i did not get screwed. There were only forty nine non holiday fridays in two thousand thirteen. Sam counted them up. Thank you, sam. Amy sample ward is on the phone. We know who she is. Ceo of non-profit technology network, which is that in ten dot or ge, her most recent co authored book is social change anytime everywhere about online multi-channel engagement her block is amy sample ward. Dot or ge? And on twitter she’s at amy r s ward. Hi, amy. Sample ward. Happy new year. Hi there. Happy twenty fourteen. Thank you very much. Um, you were you spent some time with friends right? Recently for your for your new year? I did. We have been going for a number of years for sometime in late december, out to the oregon coast with our good friends. So it was our annual our annual trip out. They’re wonderful. And what is the what is the oregon winter like? Well, oregon and washington are part of ah, temperate rainforests in the amount of change in weather through all the seasons isn’t that dramatic? You know it’s like hi forties low fifties in the winter and then seventies. Maybe even louise in the summer. So it’s not severe landscape, but the oregon coast is because it’s next to the ocean going to be warmer than inland on dh it’s, very rugged and rocky. And you have all of the whales are migrating during december. So you have, you know, someday they’re big storms other and you get to sit in a cozy little beach house with a fire on then other days it’s clear and you can go out and watch for whales. That sounds wonderful. I gotta visit our pacific northwest. Really very interesting about the temperate zone that you enjoy. Yes, i do not enjoy being hot or cold. I mento live inhe middle zone. Well, it’s a good thing you’re not in new york now because wind chills overnight were down in the minus seven in some parts of the city. It’s very cold here today. Yes, we’re continuing our conversation about baby boomers. We we left off on december thirteenth when when derek feldman hung around because he was talking about millennials. And then you and i were talking about baby boomers, and we ran out of time. Teo, explore some of the sites that are right for them and some maybe some engagement strategies that you might have for baby boomers. Yeah, well, i think that, you know, as we were talking last time with derek, some of the influential components to think about with different demographic group adopting or how they’re going to use different tools are other demographic groups, you know, it isn’t just their own usage in a bubble, but especially boomers are going to be influenced by their own children, and which sites are they using that, you know, they’re using it so they can stay in contact or share photos, etcetera. And twenty thirteen, it was a really interesting year. I was going back through different posts from twenty thirteen, where different people were talking about, you know, what was gonna happen in technology last year? And there was a good amount of buzz at the beginning of twenty thirteen that, you know, this is really the year where mobile is going to boom there’s going to be people using non desktop devices, whether their tablets from all different companies or mobile phones, whatever, and it was more at least what i was noticing is that it was very device interested, it was, you know, a lot of those predictions of twenty thirteen where that people were going to be using these devices, these access points, but there wasn’t a lot of conversation about when everyone starts using these non desktop devices. That means they’re going to choose totally different app then maybe they had been previously using or use, you know, different, um, sites in different ways because a tablet uh, is pretty beautiful. We’re looking at photos, so you know, maybe that is somewhat teo too. I want to say to blame, but that’s the only phrase that’s coming to mind to point towards why there’s such a growing number now in these photo on now, even video sharing applications because it isn’t just something you know, you’re sitting at your desk and you’re going to read a blood post well, now here, maybe sitting on your couch oh are sitting on your couch in front of the tv, which is a huge percentage of users, you know are using a device in their hands while the tv, which is also a device, eyes on in front of them, you know? So they’re kind of duel device users and how that is changing what they want to be looking at which which they’re going to use on dh last time with eric and we talked about the number of millennials, you know, kind of quitting facebook, moving away from facebook? Well, they have to be going somewhere, right? They’re not not using technology and they’re definitely not abandoning social technologies, so it using what i was saying. Before about twenty thirteen, kind of being this device adoption year. Now we’re really seen what happened as people adopt those devices with both younger and older adults adopting things like instagram flicker came out last year or yeah, a year ago with on ap version of the flicker experience, which, you know, flicker has been a mainstay in the in the top tier of social social sites. On the web. It was a very early early option and it’s cute, you zoho many photos were uploaded into flicker, and then as people started moving to devices, well, that web experience with liquor, you know, just it wasn’t going to be ableto work, but they smartly created app mirriam of flicker and now they’re seen actually arise in younger users, which again, when younger users adopt something and then it pulls in their parents. Essentially, that will mean a site that’s already established and trusted etcetera is ripe for that older adoptions. Okay, so so moving to sites to look for and watching twenty fourteen flicker for for people in their fifties and sixties hey. Okay. Okay. Excellent. Cool is a they migrate over. Go ahead. Sorry. Oh, no, i was just going to say, i think, you know, outside of flick or two, this is really the the rich media year, you know, twenty fourteen is when we now have well, over half of americans have a smartphone, right? People have all these different devices they’re using all day, whether it’s a tablet or a laptop, etcetera, but importantly, people have these smartphones with them at all times, you know, something i don’t remember, the specific number was like forty eight percent or something in one of the twenty thirteen pew reports that forty eight percent of people say they have to sleep with their phone next to them by my goodness, really, like people are not separating themselves from their smartphone from there also now equipped with, you know, instantly captured video and photo, and then these aps, like instagram and flicker in vine make it instantaneous to capture it, but also to be sharing it with any number of people. There are additional app that many of them are free, you know further customize our edit that media. So you’re almost cutting out the need, you know, for your laptop and for those those larger editing tools. Like i’m movie and photo shop instead, you know, there’s these tools that you can use for free on your phone with your finger and are creating images, you know that you’re sharing with the world. So i think twenty fourteen after a year of of focus on people adopting devices now twenty fourteen is going to be that focus on the content and very rich content that people can create with these very, totally technology powered but small and travel with them at all times devices forty eight percent of people have to sleep with their phone near them way are just exploding with sharing i mean, like like our lives don’t exist if we don’t share it somehow, right? Okay, i don’t know it didn’t happen if no one liked your photo, graham, right? Like it didn’t happen if you can share it now, are you sure you were in? You were on the coast of washington because i don’t never seeing any picture, but i haven’t been to your facebook page lately, so maybe i missed it that maybe on my i was sharing many of them on instagram or some sort of italy not sharing is many vacation photos or any on facebook because that is where we were posting facebook and twitter bulls had some of aunt tends ear and fund-raising messages on, i didn’t want to overwhelm people with this message of police donate two and ten while i missed the coast snuggling with my dogs, which is all fair, and that was real. I didn’t want to really, you know, compound the message, i understand, yeah o r or confused or ahh yeah, i mean so that’s part of that was part of your so your your personal life is interwoven with the multi-channel engagement strategy of ah event in which your ceo seo of there’s no, you can’t help that, right? Exactly, and i think that’s true, i’m not ceo of anything, but so i hesitate to put myself in the same credential category, but yeah, i find that for myself, i mean, there are things that i want to promote on the block or about the show, and so i don’t put something that i might otherwise have in twitter or facebook, so right, we’re going tow, ok? We’re going toe to toe with that tony martignetti multi-channel strategy it is. It is, and i’ve refined it with because i pay attention to what you and i talk about month after month, we’re going to take a break. We’re going away for a couple minutes, and when we come back, of course, amy sample ward. Now i’m going to keep talking about sites to pay attention to in twenty fourteen. You’re listening to the talking alternative network. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Talking alternative radio twenty four hours a day. I’m ken berger of charity navigator. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. Ken berger, of course, ceo of charity navigator, is such a modest guy where, which is laden with ceos and it’s just incredible. The number of ceos we get, boy, you know, i think back three and a half years, i was struggling to get middling level, i don’t know, uh, and now the ceo’s air coming out of the woodwork now we never have too many ceos. They’re very bright people that’s, why they’re there in those positions we got live listener love, it’s, incredible brooklyn, new york. I don’t know if that’s ah, i don’t know that could be early early. I hope you’re on earlier, brooklyn, new york, mountain view, california, kansas city, missouri, east orange, new jersey live listener loved to you lots of listeners in japan, tokyo, yokohama, kobe, nagoya, konnichiwa, amy sample ward in portland, oregon, which i know is not oregon there’s no e on the end of oregon, i learned that exactly, i know that from you, so i so every time i get to be on the show and you send out all of your life with their love to people in all of these places, i can’t help but think. What are all of these people doing in these different places while they’re listening to the show? Right? It must be a multi-channel experience, they’re probably not just, you know, sitting there on the floor on their stomach like with their head, you know, rested on their hands, listening to the radio one hundred years ago. So so what are they doing there? Are they researching things that are getting talked about? Are they secretly in a meeting? Like what? What what’s the work that they’re doing? And i also just now did a quick internet search for what time is it in japan and it’s currently three forty eight a m in japan? Definitely. What are they doing? Okay, i’m not going to speculate it. Three forty eight i hope it’s something fun? Ah ahs faras we’re going to go. This is a clean show, mostly mostly clean not always, but today i feel like a happy new year time it it ought to be clean now we know a couple of listeners are also joining us. Well, they’re tweeting as they’re listening because in a vision and shayla price tweeted using the hashtag non-profit radio and listeners if you are listening live if you want to tell us amy and i what you’re doing while you’re listening, then please do so on twitter use the hashtag non-profit radio um, okay, let’s, talk about this media rich twenty fourteen that you are you are forecasting for us, there’s, a site called snapchat anap called snap it’s really not such a snapchat and it’s getting a lot of attention from some of the millennials who are leaving facebook, as you were talking about, tell us about snapchat. Yes, snapchat actually has, um, you know, it’s it’s relatively new in terms of applications that are on the radar for third party like demographic and statistic review, you know, s o it isn’t that it was just set up yesterday, but it is is fairly new on that data objective data side, but even so, there’s already research showing that ten percent of young people globally are on snapchat, which means it is larger than pinterest larger than fine, you know it’s very quickly become a mainstay at especially for young people and it’s just a really simple, easy to use, you know, photo sharing application again, the idea that social networking needs to be, you know, long written updates and lots of messages uh, that’s already there. And even though we talked about before, you know, last month with derek, facebook users declining, especially among young people what’s really interesting is, you know, i don’t know how much you use facebook on your phone or what kind of smart phone device you have on, but i do know you have one eye on my phone, i have an iphone and i have used the facebook app yeah, i don’t know, maybe an hour or two a week or something, not too much, yeah, so facebook actually has two separate app interfaces, so one is facebook, as you have used it, and the other is facebook messenger, which is kind of like the private, you know, the private messages with facebook okay can also have its own app in her face and that the facebook messenger app hasn’t necessarily seen the decline that the normal facebook site has, which indicates that that kind of messaging service is already there. So a lot of these other platform’s, whether it’s, snapchat or minor instagram, that air really very simple, very like here is your photo, do you like it, you know, aren’t necessarily missing the messenger because they just have recognized they don’t need to be every function, they just need to do the one function well and in a very clean interface. So they’ve focused on the photo or the video and left that messaging piece toe other sites. Excellent. Okay, now, interesting snapchat also has the feature that the photos or videos are not stored here. You tell us about that. So something that’s interesting? I think with a few different online services, whether it’s flicker at google plus or things like snapchat, is this idea of cloud storage versus sharing service. You know, if you want to make sure you have a backup of all of your files, maybe you say i have an android device, i’m goingto have google plus back-up all of my photos, but i’m not going to share any of them there. I just i just want the security of knowing they’ve been backed up, right? Or i don’t want the issue with i don’t want to deal with this site now permanently owning my photo, which has, you know, often come up in different kinds of uh, privacy policy revisions? I don’t want to deal with that. So i want to use a site that’s not going to permanently store it. And even though people have often made the claim that, you know, young people are going online and they’re they’re not gonna be safe. Young people are actually pretty savvy, as we talked about before because they’re trying to make sure they’re sharing content and really, you know, sharing their lives in places that people do not see it because they don’t want the whole world to see it all because they don’t want their parents to see it all or like, you know, this kind of like to see it or whatever well, and there’s also the concern about job applicant places where your plans job seeing your your history. So so these things they disappear, i think it’s within thirty days if someone doesn’t read what you sent them and it disappears much quicker because it is instantly when once it is once that something is opened. Yeah, yeah, okay, yeah. And something that i think is interesting about, you know, snapchat being used, you know, through it through a smartphone, the average age of you know, receiving your first phone is now thirteen years old. Oh, my goodness, stone, yes, so is very young people that are becoming super savvy, not just with technology they’re exposed to, but technology they are personally owning, you know, we’re we’re creating thirteen year olds who are sleeping with their phone next to their bed for those updates, you know, it’s very much being a kind of integrated into how we interact with the world and the people around us before we’ve hit an adulthood and decided this is the kind of phone i would like, you know, we’re now bind a phone for a thirteen year old and setting them on that that path. We’ve got to leave it there. I think that’s a pretty interesting place to leave it. One of our many ceos, amy sample ward, ceo of non-profit technology network, her blog’s amy sample war dot or ge and she’s at amy r s ward on twitter. Thank you so much, amy. Good to talk to. Yeah, thanks, tony. And just like last time all post a few interesting sites about these newer, newer applications in the democratic surround them on the block and on the facebook page. Thank you very much. So you’re going, you’re going to put on your block and then and then we’ll link to that. Is that there? Will you share that? Cool? Thank you very much. Bye. Amy. Buy-in we got a lot more live listener love there’s still more it’s. Incredible washington, d c, houston, texas and leanne in baltimore sent me an email. She said, i just found non-profit radio and i love it. The end. Thank you so much. We have some more live listen love that i omitted a couple of new cities in china. Yes, shang jin, shen jin and shanghai, china have been to shanghai sending you ni hao next week, allison find returns. People matter to non-profits but alison fine says we don’t treat them like they matter. We’re going to talk about her idea of matter-ness. Also, our legal contributor, jean takagi, is back. We know about the fiduciary role of board members, but what is your boards role in overseeing programs? We were brought to you by rally bound and telephone bill reduction consulting. Believe me, they’re good people. I trust them. Check him out. Rally bound. Dot com and tb rc dot com. Our creative producer is claire meyerhoff. Sam labor, which is our line producer, shows social media is by deborah askanase of community organizer two point. Oh, the remote producer of tony martignetti non-profit radio is john federico of the new rules, and our music is by scott stein. Oh, i hope you’re gonna be with me next week. Friday, one to two p, m eastern at talking alternative dot com. Durney e-giving anything shooting, getting ding, ding, ding, ding. You’re listening to the talking alternative network duitz e-giving think. Cubine are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam lebowitz, the conscious consultant. 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You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Talking.

Nonprofit Radio for December 13, 2013: Mastering Millennials & Engage By Age

Big Nonprofit Ideas for the Other 95%

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My Guests:

Derrick Feldmann: Mastering Millennials

Derrick Feldmann in studioDerrick Feldmann, co-author of The Millennial Impact Report, shares the research on how 20-32 year olds connect, get involved and give to causes they’re passionate about.

 

 

 

 

 

 

Amy Sample Ward: Engage By Age

Picture of Amy Sample WardAmy Sample Ward, our social media contributor and CEO of Nonprofit Technology Network (NTEN), knows which social platforms are best for which ages. She has tips to engage-by-age and reveals platforms to watch for in 2014. Plus, her 60-Second Style Stop.

 

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host it’s friday, december thirteenth, twenty thirteen oh, i hope you were with me last week. I’d lapse into frigate triska, dick alia phobia that’s special for today if i came to learn that you had missed brandraise to fundraise. Sarah durham is principal and founder of big duck communications consultants for non-profits we talked about what brandraise ing is and how it paves the road to fund-raising and safeguard your donordigital how do you best preserve and protect your donor information? Scott koegler is our tech contributor and the editor of non-profit technology news, and he explained it this week. Mastering millennials derek feldman, co author of the millennial impact report, shares the research on how twenty to thirty two year olds connect, get involved and give two causes they’re passionate about and engaged by age. Amy sample ward, our social media contributor and ceo of non-profit technology network and ten nose which social platforms are best for which ages she has tips to engage by age and reveals the platforms to watch for in twenty fourteen plus. She’ll have her sixty sixty second style stop between the guests on tony’s take two my giving tuesday roundup of round ups we’re improvising a little bit right now because derek feldman, who wants to be in the studio, is supposed to be in the studio isn’t in the studio, but he’s he’s on by phone. In a cab, we’ll find out exactly where he is. Derek feldman leads the research team on the millennial impact project and is ceo of achieved, a consulting company he co authored caused for change. The why and how of non-profit millennial engagement, published by wiley he roots for he writes for philanthropy news digest of the foundation center and the huffington post impact channel on twitter. He’s at derek feldman spelled with two ends derek feldman welcome, thanks so much, tony. I think i’ll be there with you soon. Okay, where are you self? Tell me where you are. Well invited tunnels. So know what side of the city. And so i think i’m about ten minutes. So our eight minute ok, the tunnel. Which time we have a bunch of tunnels? Which tunnel you near lincoln? Oh, my god. You’re what time? Did you leave? Where? Julie? From indiana, i think. Well, it’s, a lot of traffic, but i’ll be there. I promise. Don’t worry. We’ll get okay. All right, now, that’s ok? We can improvise by phone, and then we’ll get you here when you get here. Um what you tell us why we should be even be be studying millennials? Why did you, uh, it was an interesting time is i was looking at, uh, how to understand that a connect with the donors in general about five years ago or so i looked at how we can help clients and individuals better engaged just donorsearch general, and one of the most interesting things that they started to do that i realized that millennials, those in their twenties, early thirties. Although i disagree with the cut office with roughly in the early thirty thirty one thirty two, i started to see some interesting differences between how their connection preference and how somebody who is a boomer had a preference true as well. And i thought, boy, uh, these are the donors of the future. We better start trying to understand what their expectations are. Supporters so that’s kind of how? It kind of got me interested in the discussion, okay? And what’s the history of the research you’ve been at this for several years. Yes, so we are embarking upon the fifth year of the research we’ve had the last four years, we’ve really focused and brought down that sort of engagement to focus on, as you mentioned, how to connect and then how they involve, and then how to give study, marketing, communication messages, solicitation of churches and so forth. And so this is the study of the reported twenty thirteen with the fourth year of the study, and next year we will be in our ship of the chronicle of philanthropy, how melanie alumni are engaging with their institutions, why or why not from their expectations as well. And then, in addition to that, be focusing on the corporate cause engagement side. So how employees millennial employees in particular our viewing, they’re causing gatien through their company and what they want to have happen? Okay, so the first don’t know. We’re talking about the ages twenty to thirty two, right? Is that that’s? What? Your research. Okay. Yeah, i know. There’s. Some a cz you mentioned there’s some you know, questions about where the age cuts off, whatever what? What’s a general, why what’s not, but what your research was twenty to thirty two correct. Okay, okay, and i’m sure that there are differences within that group even write a lot of twenty year old, you’re not like most thirty two year old, yeah, absolutely. And this is something that we’ve had teo look at overall when it comes to even social media engagement and sure, amy can talk about that well, the first year that we did, the study hi uses a facebook and even in our own studies, over the course of the four years we have seen facebook in the younger peer the generation, those twenty to twenty five that uses the cleaning high uses of instagram, image based type platforms like pinterest and so on, and so their differences between that and even as we look at the upper end of that, right? So those that are in the early thirty’s, late forties where starting families and they’re still in trapping exploration and sort it right in the middle, i like to say and there at a time where it’s not necessarily there giving to a lot of causes, and they’re starting to be much more, uh, sophisticated in their types of e-giving approaches so it’s a big age range, lots of changes going on. New technologies are always established that changed some of this, but also in combination of technologies, we see the actual individual going through their own philanthropic exploration. Well, yes. Okay. Studying on individual basis as well, right? I absolutely do. You have you have any objection to the term generation? Why? No, in fact, you know, here you want it like a generational terms and letters and so forth that craigconnects and wind and summer climbing season the next one. Now in that at all. I think the one thing that we are seeing is this trend of, uh, discussion around, you know, do we have to this label, you know, millennial millennial? Or is it just somebody’s in their twenties or even a young adult and so on? I think that will move away from the term millennial in the next three or four years. Our studies, we’ll look at other things, but but if in terms of just using that that name and knowing quite sure it does help some people understand what? Yeah, i mean that’s the advantage of having phrases that we understand. So i was just curious. It doesn’t matter to me what i’m happy to say millennials. I was just wondering if there was any particular, any objection you might had to gen gen y or something. Okay, all right. So the first really sort of phase of long term activity with non-profit is connecting. Yeah, absolutely. What do we what do we see among among millennials and how they get connected and what it is that moves them to connect? Exactly. So we have this is an important feature that a z we were even looking at the continuum of involvement, right? So how somebody moves from hearing about a cause to pure action, what they’re doing and so on way sort of been in this been in this mood that that that we have tto help the millennial move along and educational component that helps them understand the issue that caused issue much more importantly than necessarily the institution or the organization itself. Uh, so what we have what? We have really looked out over the course of the last couple. Years how can we better position the cause issue to try and connect with millennial interests in order to get them to act or commit to the cause? And we have discovered that when the issue is really at the forefront because that’s what they’re sharing our shared common value and shared common issue, the individual tenth have hyre reactionary. So this would be an example of saying, if you care about giving water to everybody in africa, you know, join us, participate, we’re leading with the issue versus saying, this is who we are. These are the three things we stand for, all that other stuff just like it because you heard about the brand right now, and so we’ve got a little bit of differences between those, and the connection point will be much stronger when we focus on the issue. Okay, interesting. So that that’s that’s really, the affinity is for the cause now, i just heard a little background noise. Does the cab driver know that he’s in a recording studio? He does, doesn’t he actually has been really great. So i have to get my cab driver really good. Yeah. Make sure you give it. Up. Give it generous. You make sure you give a generous tip and and if he’s any kind of performer, ask him if he’s a performer, maybe he could be on right now. Really focus. Okay, okay, i don’t know. Plus, i don’t know if he has a sag after card, so we may not be able to let him on if he’s not in the union that way would be able to do it anyway. And and in this in this connection phase, the the millennials are what? How extensive is their use of oven organization’s website? And we have just like, a minute or so before before our first break. Yeah, very, very, very important. We’re seeing that one of the first things that millennial does is look at the digital environment in which they’re attracted to from the issue. So here’s a good sort of play on how we’ve seen action happen. Colonial is interested in cause some impulsive pete. It might be from a peer. Still you google we directly into website, digital environment and from that environment, they do a couple key things. One is they’re trying to figure out if the issue necessarily does. Not what they’re wanting to do. The second thing is understanding how that organization our cause is related to that issue, and then third is going to a social network to see how they’re talking. So we’ve seen that happen time and again, as we do usability, testing and so forth to watch them do that what’s. Also important in that monisha pro quick is the use of the imagery to compel them to act and perform, at least in action, in the digital environment. Okay, excellent there’s a lot. There we’ll stay on this subject subject. What, that what that connect continuum looks like it’s, very interesting, starting going right to digital website, but then switching to social, which amy and amy sample, we’re not going to talk about the second half, okay, stay with us. Talking alternative radio twenty four hours a day. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. 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Ivory tower radio dot com e every time i was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven, it will make you smarter. Hey, hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com. Welcome back to big non-profit ideas for the other ninety five percent let’s do a little live listener love mainz, germany welcome live listen, love to you, hyung zhao, china and shanghai china knee how oh, and dellaccio korea. Anya haserot i decided to start abroad with live listener love today from a cab on the west side, somewhere between the lincoln tunnel and seventy second street. Derek feldman, co author of the millennial impact report we’re talking about mastering millennials, so derek so the the non-profits website in the long term is not not as important to the connection, but initially it sounds like it is important. Yeah, it is. And tony really excited, actually here. Oh, you’re downstairs. Okay. All right, so why don’t you push the button for the floor number two and i’ll just speak while you’re while you’re on your way up. Okay. Derek has made it to the studio at one twenty five west seventy second between columbus and amsterdam. There was one time when amy sample ward had to run. Frequent listeners will remember that. And she will remember as well. I know she’s listening somewhere. Um, she had a run here and ah, little tap dance and she was a lot of breath, but it was no big deal. Derek derek took the civilised way. He took a cab so he will not be out of breath. He’ll be all poised a soon as he walks in and it’s very exciting. I can hear the elevator door opening and he’s actually, you know, he did not take the elevator. Derek feldman actually coming up the stairs, i’m pretty sure didn’t want to wait for the elevator because we’re we’re only on the twelfth floor, so he’s going to have ah, now we’re on the second floor. He’ll be here shortly. Um can’t tell whether he took the stairs or the elevator. The person on the stairs walked past, but so what’s interesting about the, uh, the use of the website is, as i was saying, it is important in the beginning, but then after that it’s ah it’s a switch to the social to the social platforms, so they’re clearly needs to be ease of transitioning someone from your sight too. Twitter, facebook, instagram, you know, however you believe you’re going to be connecting if you want to keep millennials engaged all right. Derek is here. It’s okay, he’s. A lot of breath, but ah, he did take the stairs and it’s only as something. One storey walk. All right, look, school welcome, derrick. Hey there. How are you? Great. Welcome. You know, get out the second person to do this, amy sample murcott same problem. Ah, months months ago when she was still here in new york, she had to she had to run. Okay, so take a breath. We were just talking about i was just recapping, like the importance of the website and the importance of making sure that it’s easy to jump from this website to social channels. Because that’s, what millennials want to do for the long term for the longer term? Absolutely. So what will also see from there is is that we will watch a millennial initially taken action on a site, but it also has a sharing component so it could be something like ah, sign a petition and then shared with your friends and then also going to their social networks. Todo eso quick called action on the site exactly on the website exactly. But because what we really want digital sites to do is help the millennial commit to the cause issue, right? So it’s, if i want water? Yeah, are you in for helping with water? A small action and then also saying, great. Now we want you to share your experience. This is where we share ours. You share ours too. Okay? The er and so so the website becomes less important people. You oh, you know, you know, you’re not finding millennial’s going back to the website very much after first first connection. Correct? Well, that’s sure. Yeah. And so the website has then become much more of ah, platform than to to continue to act upon so later on, there might be email campaigns, solicitations, those kinds of things, but whichever would drive back to the way exactly, sir, if they’re driven there. Well, they’re certainly going back. But if not driven, they’re getting long term information from the social network. Exactly. Okay, now, part of your study included video, right? You were watching people interact with non-profit websites? Yeah, we did use their testing. And so besides us just saying, hey, this is what we found out. We thought we should actually put this stuff in front. Of millennials and get and record their reaction to it. So we performed. We had about a hundred millennials nationwide that we put different types of solicitations infront of communication messages, digital experiences, we had them go through websites tell us what you like, what you don’t like. Tell us what you didn’t like with a solicitation. Why wouldn’t you give for? Why would you? And so all of that way actually shared some of that on her site. We plan to do more and share more of that in the next year. Well, i’m thinking of it. Why don’t you give the earl where people comparing the research and downloaded? Yeah, so all of the research is available for free and thanks to the case foundation stephen jean case foundation want in washington who’s really been helpful in allowing this for the field, and you can find that at the millennial impact dot com. Excellent. Thank you, since the website is important at the connection phase, should we be thinking about being mobile optimized? If we’re going to be optimized for millennials? Absolutely. This is something that’s been really interesting even around the text space first year we did. This study, haiti happens within two weeks after we started without oh my gosh, where you know the study is, the real researchers will be flawed and later on, even in this year when we look at text e-giving overall, it is remains in that year we did the haiti ans and it was eighteen percent of our pool had text to give this last year we had about eighteen and a half percent that have text to give. So for the last four years in our city and i can’t say everybody else’s studies, but then ours we have found that it’s been a little constant. What has risen during that time is the use of mobile engagement for transacting and so forth. So going to a mobile friendly website and then actually donating or taking a cause action after a connection, of course, comes involvement. Exactly what we what we see around involvement generally before we get specific s o i think the trends about eight, nine years ago wass in the field at least let’s create a young professionals group. That was our way to get to get millennials and young professionals, right? So segregated? Yeah, always. Like that in all good intentions, right? We figured that if we create this group, they’ll see they’re like minded friends, they’ll do certain things, and at the same time they’ll be able to actually learn from each other and get more engaged in the cause. But we were doing something very interesting is that we’re still we’re separating them from the true cause work of it. All right? So what we have discovered is this full integration together and secondly, is that we have to, as causes, allow an opportunity for our millennials and quite frankly, any age volunteer advocate to do things with us in a very short amount of time. So as you and i sit here right now, and if i wanted to do cause work for ten minutes, i should be able to do that and have that opportunity, and millennials want that too millennials they’re wanting the opportunity to actually be together at times, but also independently work and do cause work out the day when they can’t doesn’t mean i have to go down in the soup kitchen. How could i have the soup kitchen virtually as well? So that’s the trend that we’re seeing ok on dh also a lot of learning if there is going to be volunteer work. I saw i saw references in the study, too learning online versus making learning online available. Yeah, one of the biggest complaints millennials have told us is, you know, i go to a volunteer experience the first half hour is you teaching me what i’m going to do and their complaint is i don’t know if you know this, we live in an a on my environment, you can train us online prior to us getting there you can what you know, it’s an extra half hour, you’ve wasted thirty minutes exactly okay also a lot of interest in connecting with like minded peers, right? Seeing that as the reason for volunteering exact right, and so the some the initial engagement of causes either happens by themselves or with peers in pierre. Engagement is really hype here fund-raising is high with millennials and so on and when it comes to peer involvement, it’s the same thing, but here is where we get really challenged is that our organisations are not necessarily set up to do peer involvement tight service so, for instance if they go to the soup kitchen well, randy, you’re over there. Derek, you’re over here and you over there. I know you all came together here and you wanted to do this is appear thing, but we’re going to separate you and that’s another again, another complaint that we’ve heard hyre we talked about pure fund-raising or peer-to-peer fund-raising our runs, walks and rides popular very they are very, very and, you know, i’m not, and i think run race, walk is an incredible opportunity to expose people to cause work. The question is, what do we do with it? After that, we had about sixty three percent had participated in a run race walk in the highest, ah, one of the highest fund-raising components besides just giving out right as well, event based, i’ll fund-raising too. And so once we get this opportunity where we’re bringing our friends our peers altogether, and this is where amy can talk as well, that then how do we convert that to true engagement? The thing that a board of directors will do is say, oh, my gosh, derek brought ten of his friends. These ten friends now love the cancer society. That’s not true, they love america and they don’t love necessarily the rest, and so we have to be really cautious and we have always viewed, and we’ve put out some stuff there to say that you have to have a chain a drip campaign to engage them back in the cause because in art, as you said, connect involved, give we’ve skipped connect involved in pierre fund-raising and went directly to the give. Now sometimes we try to educate them as quick, but we haven’t had them act on behalf the cause except to give. So we’ve got to rework it a little bit more and get them to act now to the next stop. Okay, on one of our sponsors like to leave this in his rally bound, which does software for runs, walks, rides you say you say, what do you say? Runs races, walks, run, walk, race it’s old writes, is in there to get that right. We’re gonna work it all out, okay? After we are connected to involved. Now we get to giving and again generally, you know what? What do you see from the group that, um, in our population? Probably has the least available to give right cash wise haserot non-cash wise, i’m not and that’s not the only gift that people can give. Yeah, so i’m glad you mentioned that because i do want to make a statement that is we have looked at millennials, they view all the assets they have as valuable to the cause and that asset goes b the traditional form of philanthropy is time, talent, treasure? Well, i will have to come on here and say that there’s actually an expanded view for millennials, it is skill that they have it is the time that they have it is the money they have and the network they possess, their ability to tap into that network for you end too, in their voice, i mean, they’re considering all of those equal assets and opportunities for causes when it comes to giving, we have seen that a substantial amount of the giving efforts have involved peers, as i mentioned a little earlier, and what we do have, though, is this high level of transparency and expectation that there is some sort of feedback mechanism that will occur upon gift, and i’m not talking about the form letter that you get after you give right the twenty four hour rule that we want to try and teo, this is the so we asked you to give us ten dollars, to given at tau africa, you know, help somebody help in individual. Well, in thirty or forty days, i’m going to report back to you how that net actually had an impact on that individual and not waiting a long time on that reporting or that feedback, but actually bringing that shorter within the fifteen to forty five day mark is what we’re really looking at within fifteen days. Yeah, we or at least working on behalf of the cause there’s a great there’s a great cause. Col generosity water if you haven’t checked them out and online, they actually show the process they get through after they get your money. And and the greatest thing any organization can do is communicate along the way. You might not have impact for a full year. It doesn’t mean that you’re not working on their behalf and that’s what we forget and way think that the only thing our donors want to hear is when it’s completely job done, mission accomplished and we’re not we don’t need to go that george bush, i didn’t mean to do that make-a-wish on aircraft carrier mission come strike that job done! Wait that’s not the first report that doesn’t have to be the first report job done exactly so and this is where social media engagement is an incredible opportunity we can say all right, you know, after you give in fifteen days, i’m going to communicate with you and say you should check out our facebook, here’s here’s five images that are in our facebook environment right now from the people that were working with on your behalf if you want to continued updates head to our facebook environment because that’s where we can give that to, i would never use the word environment, but but you can see how we can use that social media engagement and say to our program, people, i need you to take three photos of the beneficiaries this week so we can continue to update our donors in real time of what’s going on and so forth and show the people that were actually helping in the cause. So so we have seen that in the use of annual every time we do the study is without i mean, it happens every time. It’s no annual reports, i don’t want that physical thing, it takes too long, and but we have to look at how millennials are doing things in general, in the consumer side and just in overall is that feedback loops in general have been much quicker. I mean, if you post something on facebook and nobody responds to it, it’s an immediate feedback like i shouldn’t opposed to that as well. So feedback overall in our society has been much quicker. I think the first time i took the g r e i it took me two months to get my my actual score. You had to wait in the mail, and then the last time i took it, which was a while ago, but they had it would tell you right there. You ready to find out your score? And of course, you freak out right in that moment thinking our life is going to be all dependent upon this next thing. Yeah. How important are, um, pictures, pictures and video? Very, very important imagery. And amy’s, they intend, has been doing some great studies around this to that imagery not only has hyre reaction posting commenting and engagement, then just text does to us well, in overlapping text upon imagery we saw really hyre amar’s high action or its high accelerates meaning either, like, retweeting, are commenting or posting upon that. Okay, excellent. Do you do you have time, tio, hang around? Absolutely. Absolutely. Amy, amy just gave me permission toe ask you to stay for for her part now she and i are going to be talking beyond millennials. I love because he’s great amy and i are friends, so okay, i sounded that way, okay? But we’re not going talking only about let millennials, but you’re certainly welcome to participating that part in any other part. But she not going to go a little further wonder teo thie other generations because there are other generations after that was but right now we happen to be talking about millennials. All right, here’s, what we’re going to do, sam, we’re going teo going toe. Go on, dh share, little sponsor information and then tony’s take two, and then amy will join us, and derek is gonna hang out cool. We are able to bring outstanding guests like derek and amy because there are companies that are helping me to produce the show me and everybody who works with me and you know that i am very good about e-giving credit at the end of the show to everybody, who’s, who’s a part of it on one of those sponsors is rally bound, and they’re the ones who i mentioned earlier with derek, they do software for rennes, runs, walks, rides, races, um, joe magee at rally bound will help you set up your campaign, and if you haven’t done this before, then he can be enormously helpful or if you’ve done it before, maybe you’ve used another platform and you not so thrilled or you’re not sure what might be out there for a different kind of peer-to-peer fund-raising management tool, then the best thing to do is talk to joe mcgee, and you could certainly you’ll find their product at rally bound dot com, but you’ll find joe magee at triple eight seven six seven nine o seven six for rally bound. And i’m also grateful that we are brought to you by t b r c cost recovery yourself. Rabinowitz is going to go over your past phone bills looking for errors, services you didn’t order well above market pricing, and when he finds those things which he does in ninety percent of the cases turns out phone phone companies are ah, not so careful, not so scrupulous about what they put on phone bills ninety percent of time he finds a mistake when he does he’s the one who talks to them, he picks up the phone, assuming you still have service and get your money back and you only pay him if in fact he does. So if he doesn’t get money back, you don’t owe him anything. Um, he was telling me about a non-profit where he had he had done some work for a company that maid apart for the mars rover and save them a ton of money. And then a couple of years later, someone from that company moved to a non-profit that woman brought him in, and he was able to find mistakes that equalled about three hundred dollars a month, and he went back three years, so over three hundred hours a month, three years, they’ve got a check for, like twelve thousand. Dollars so it works and you only pay him if he actually get you that money back. Theo sefer benowitz i’ve known him for about ten years and i’m grateful that he’s supporting the show you’ll find him at t brc dot com that’s tango bravo, romeo, charlie for those of you who know the phonetic alphabet that’s from my air force days or two. One two sixto before nine triple xero trc dot com tony’s take to my block this week is a giving tuesday roundup of round ups i have links to coverage from huffington post coverage. Um kruckel philanthropy forbes i have linked to an analysis from beth cantor and even a consultant who said his advice was avoid giving tuesday like the plague. So if you want to run the gamut of giving tuesday analyses and coverage, my blog’s is tony martignetti dot com and that is tony’s take two for friday, thirteenth of december forty eighth show of the year. Holy cow! I don’t want to think about forty eighth show of the year. Aimee semple ward she is high there it’s not your turn to say hi yet. Wait! Jumping the gun on me because i want to give you the proper introduction. Come on, she’s with us from portland, oregon, and she’s, ceo of non-profit technology network and ten her most recent co authored book is social change anytime everywhere her blog’s, amy, sample, war dot or ge on twitter she’s at amy rs ward, and in november, she was named a rising star by portland monthly magazine, so that on her facebook page she’s our own supernova. Amy amy sample ward, how are you doing? Amy, i’m doing okay. I’m actually working from home today to quarantine myself, so i don’t make the rest of the office sick, but other lives i am okay, alright. I’m sorry. You don’t feel good. Um, okay, it’s, one of those things where you know it’s the time of year where you feel fully functional but somehow are very naughty. So i have decided to not but that well, that yeah. Thank you. And thank you for that lovely imagery to it’s. A good thing, it’s. A good thing. This is radio. We’re not video streaming. I don’t know. With the imagery is in the mind. Images is quite sufficient. Okay, you were you were listening. I know. Did you think you wanted teo teo mention ofthe atop your head about millennial engagement? Lots of things i felt like i could have just jumped into that conversation. Okay, i want to see what happens when arika around, okay, so we can pick it up from where you guys were weaken, you know, i’m sure that you have some pieces that you want us to actually cover, but, you know, i think as a starting place the way that i normally talk about piela millennials or how to think about different generational groups with thinking of their advocacy campaigns or general engagements, you know, any anything for your organization? The easiest way i found to talk about the millennial group, which has a millennial? I think i and can talk about ourselves is, teo help people think about it in terms of millennials are kind of naturally community organizer, and when you think about it in that way, you don’t have to think of it. Is this like, you know, well, gosh, what would a millennial want in this campaign if you think of it from the place of you here’s a whole set of, uh, people? Who are naturally inclined to community organizing that a lot of what derek was hyre gliding really just falls into place when you think of anyone who the community organizer like trade, right? So they are at the ready to tap into a network of people they really want to get to be the person who’s connected to your cause, but is able to mobilize people, you know, to take some action. And at the end of the day, you’re probably the word invested in the relationship, not the people they’ve mobilized. You know, those people were there because of an action for this person, you know, is there because they want to be kind of they wanted they want to be the important valuable person that’s able to make action happens. You know, a lot of what derek said ten falls into that category, but i think that’s easier way instead of thinking, oh, gosh, there’s this whole, like bullet list of attributes of these millennials, right? I have to remember all this if you kind of think of it as that’s, a group of people twenty twenties, early thirties that are just naturally community organizer it’s it’s just easier. Wait a bundle it altogether. Derek natural community organizers. Hey, amy. Yeah, absolutely. I mean, this generation has grown up with things like america or on teach for america and all these other incredible programs service learning, involvement and so on. And amy is exactly right. I mean, the goal of somebody to go out and say, i want to do good, and i just want to rally my friends around doing good is so high with the generation, and we can see that every time when somebody says they’re in whether it’s in social media are whether it’s through text or whether it’s just two interpersonal saying, i want to go do something good and here it is and will you come along and sort of naturally organized together, let’s, talk a little about something that i think derek mentioned. Amy, you and i are going to explore the other the other generations to ok, and derek right has to catch a plane so he’s got two minutes or just so let’s go to him first. The decline in facebook among millennials planning facebook users yeah, you know, there’s, there’s, there’s a lot of individuals, and i’d love to hear it, amy has the sand is there’s a lot of researchers that have some assumptions as to why that is occurring. Parents are on their other things it’s just grown up, but i don’t there’s nothing in definitive that says this is exactly why it’s happening, but i will say that there is a rise in the use of imagery overall in marketing and general communication and the ability for us to show visually a cz well, so we haven’t seen that as necessarily a bad it’s just a different environment, and we’ve seen the use of more imagery to just compel other people to get excited, involved or show things about themselves. On how how strong is this declines? It hasn’t been really incredibly bad, you know, it’s still facebook by far is still when we look at the last for in our studies from twenty ages twenty thirty two, that it’s still the number one, but okay, we’ve seen the other ones rise higher, and then facebook has done gone down a little bit on, especially when we’re talking about those lower rungs. The twenty is the early twenties, not necessarily in the hyre ends, okay? Excellent. All right, so i think we have to let you go, but i’ll listen to you because i want to hear it. Okay, listen, in the cab, another cab drive will be involved. You headed to la guardia? Yes. Okay. That’s the easiest one to get through. Derek feldman leads the research team on the millennial impact project ceo of achieve and i would say let’s engagement is most prevalent on social networks. You’ll find him at derek feldman, spelled with two ends on twitter. Derek, thanks so much. Take a real pleasure. Thank you. Okay. I mean, you’re stuck with just me. It was fun having a bit of ah, like relay hand over wei together. Now. Well, we’ll race to the finish was like those relay races. Yeah, and i and i have my my, my, i’m not going to say the word i was gonna say snotty, but i’m not a partner in the relay. What’s your sense of the declining number still very deep penetration, but declining usage of facebook among those in the low twenties. Yeah, to derek’s point like i agree that everyone is their own effort. Um oh, gosh, this is why it’s happening, i wouldn’t just because there could bring it up. You know, i would argue against the theory that, you know, young people don’t want to be on facebook now the parents are on their of all of the generation, you know, young people are very used to having privacy profiles because unlike many, many people who were, you know, already an adult, when they got on the internet for the first time or really started creating some sort of online persona, young people have been doing that there were six, you know, like they were used to having to fill out everything check how they were set up, and i wouldn’t say, you know, young people don’t want to be on there since their parents, they just, you know, how to block their parent’s home in a way that maybe their parents don’t know andi, but he knows the latest numbers at least that i’ve been looking at, and i’m happy to send you like a long list of links that maybe you could put upon the blonde tony for folks that are listening and want to go. Just read through a bunch of the latest numbers through different platforms firm, you know, it’s really showing twitter as that surprising place. So if you know young people aren’t adopting book, we’ll have adopted something, right? So what is that other thing? For the most part, it looks like it’s twitter on and with that and then a couple other newer tools that are emerging that we could talk about a little bit later and and what that says to me, when you think about, you know what, twitter is, how it works on some of these other newer platforms compared to facebook. Well, they’re just simpler, you know, like when was the last time you saw your facebook this morning? Yesterday something and you just there’s just so much going on and not in a oh, my friends are so busy kind away in a is a platform filled with things there’s ads and there’s pages and there’s people in there so much, chef, when when we see, you know, drop in this in this eighteen to thirty four category and they’re moving to twitter that says to me they just want something that’s lightweight, simple they can easily do from their mobile phones, you know, the percentage. Of users on their mobile phone, especially in this younger demographic, is extremely high, so i push you want something really easy to just open up on your phone? You know, send a message check who talked to you that new a direct message, you know, whatever, it it totally makes sense to me that that they’re moving to something that’s more streamlined. Okay, maybe i could get you to add that the list of research to the could you put that on the facebook page for us? Yeah, sure. Okay. That’s a better place. I think more people engage with facebook then, then the blogged once the show is over. Okay, thank you. Um, let’s, let’s. Move away from the millennials and move to the next generation you have. Ah, you have some preferred channels for our gen xers. Say, roughly ages thirty three to forty. Yeah, nothing really starts. You know, you still see pretty strong facebook numbers, but you also after you leave this eighteen thirty whatever number on get into that next generation, or even the next couple generations is when you also see lincoln azua latto hyre semper. Because these are people, you know, kind. Of firmly situated in their career and for many people in those generations where you’re maybe a little bit further from college or high school friends, you know, our people that maybe you live in us, you know, fun apartment building and it’s, a sitcom on beauty, i don’t know and you know, you’re in a place where really it’s so it’s, so rational connections that are your network, maybe with millennials where we’re saying no it’s their friends, that their trying to mobilize to participate in the campaign with them the next couple generations, they’re using tools like facebook and linkedin as really a professional place, you know, people, they know the ones that end of the conference or that, you know, they schnoll the product teo or whatever that is. Those other platforms have seen a lincoln is very much a social platform with updates and messages and all the rest, you know, it makes sense that facebook and lincoln pretty high there. Do we have numbers? Oh, are we? Let me ask, how do we measure usages? A like number of hours per week or number of hours per month on a different planet wasn’t michelle all of these different platforms are measuring things differently, of course, on dh, you know, i would say when and i’ll post latto these links so folks can go through and look at it with their own lens for maybe the ages of folks they’re they’re trying to engage with, but the thing that is really important to try and get teo not everyone makes it very easy to find is the difference between total registered users and act e-giving users that her fogging into that platform, at least, you know, warns a month or however they define active because, you know, there could be a hundred tons of people that had signed up, but i have never loved in. So are they really your user on that a tricky thing, especially in the larger platform to find how many of these people, you know, when they’re saying the billions of users, how many of them are using the platform vs have ever signed up? Okay, all right, we got to take a break for a couple minutes. Amy and i are we’ll continue talking about engaging by age, and we’ll continue on talking about the older generations, so hang in. There. You’re listening to the talking alternative network. Shin are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz it’s, a conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping countries. People be better business people. Buy-in have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. I’m can burger of charity navigator. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. Maur international live, listener, love kafar, yona, israel, good shabbas and kissed a sweden. I’m sorry, i have to keep it too good to live listener love, because i don’t know how to welcome you in sweden, tokyo and saitama, japan. Konnichiwa, amy, what what engagement ideas do you have for tapping gen x, knowing that they’re spending more time on linked in than people who are younger, and they’re also, but they’re also on facebook a good bit. So i really like when when you and eric were chatting before and he was saying you lied with what that cause actions could be right away, because because people want to in that millennial generation, actually try it on, like, great, let me share this petition and see if any of my friends we asked to it and that’s kind of their way of gauging, you know, how well that’s going to stick for me? Because taking that action and being part of the organization is really a relationship and not just that transactions when we think about that next couple generations up who are maybe more boat gets on lengthen and facebook, there’s there’s still an opportunity for sharing, but what they’re going to share maybe isn’t the same kind of lightweight action in this more, especially when you’re thinking of those platforms with a professional presence that content is more positioning the poster, the user and someone who’s either very well connected, you know, they know the people that wrote that log post, etcetera, or they’re well informed, so they’re the first one to know about that topic or, you know, the first one to maybe not. Even the first one, but the one who has the most insight on a news story or a report that was just helpless, etcetera. So as an organization, how you can support that by saying, oh, as far as our supporters of people who’ve taken action, etcetera, we want to be sure you’re in the loop with the latest information on this topic or, you know, whatever it is that they are inclined to share your information where maybe they don’t as millennials, they’re not looking for all the times actions to be promoting to their network and said they want then that show, you know, they are really on top of this topic they really know about this issue, you know, they’re on top of the news, giving them some sort of, you know, easy and regular way get that content and share it so that their position in their network as that you know, smart person, how is that done on linked in? If i if i see, say, slideshare on linkedin imbedded or video or something, how do i then share that within linked in? Can i can i do that? I attended where you see it? So lincoln has, you know, they have invented application, so so i can for temple on my linkedin page, anytime i ask something the slideshare it just automatically shows up there, you might see it, but that’s different than if i were to actually, like, post a link to it, where is more of us? I don’t know what phrase they use, but like a status update, you know, i’m actually posting it into the network instead of just having it show up on my own profile. No, but i think a lot of organizations are trying out having a page, having a group all the different kind of organizational presence he says in lincoln as ways to post that information. So the people who follow that pager part of that group are getting it, but then they can re purpose it in their own channels on their own profile, etcetera. So that would be something that would be worthwhile for an organisation to test whether they’re goingto embed something or make it a discussion topic with a link. Exactly. Ok, cool. Yeah, i’m actually i’m all right. Um, okay, just before we before we leave generation x, which you’re aspiring to. I don’t know how close you are to it. But you’re. You’ll get there. And then after that, we’re gonna move into my generation. So since we’re any, any, any last tip you wanna leave us for for generation x. No, but i would say, you know, at least your last point there about really testing things it’s important, especially with this your generation accident, i think the lost generation, where a lot of people within those age groups maybe feel more aligned with one of the other groups, either the ones you know, slightly older, slightly younger than them. And so, you know, the end of the day, we’re all beautiful, like humans, and we want to be treated, you know, like on individual, so don’t just say, like, squash while everybody on our facebook page is thirty eight, this is exactly how they’re going to respond to our content. You’re still gonna have to test it, and you’re gonna have to figure out and pay attention, you know, what’s working what isn’t? How do we better, you know, provide content to our supporters? Okay, let’s, let’s, talk about the boomers a little bit. What? What? What kind of what kind of penetration do you see him in the various platforms? You know, they’re pretty good penetration, i guess. But it’s not no it’s. Just not going to be a natural tendencies the way younger generations, you know, wouldn’t. Think twice about getting out. You know how many times i’m in a situation where there’s people of all different generations at a table, you know what, a conference for example, everyone’s talking about something? There’s a disagreement about that fact and everyone at the table who’s under thirty five immediately take out their smartphones like, well, let me just do a search and find the answer no, no problem and everyone else it’s over thirty five tables like, well, let’s, just keep talking about it. You know what? Just to have an argument about it until we reach our own conclusion and, you know, the other half the tables like, oh, no, down on wikipedia, here’s the answer we’re done. So even though they’re there are fairly good numbers of boomers on these different channels, it’s gonna have to be an intentional decision. You know, they’re probably going to choose facebook because they have friends and family on facebook or they’re going teo you, it means they’re going to choose something. Were there enough of their network is already there before they make that decision. So that’s, really generation that uc has the most, um, most impact based on how popular is tougher, you know, you don’t see a lot of rumors like out there adopting brand new social channels that no one else is on because they’re only doing it for the connections in their family, you know, they’re definitely the followers. They don’t need to be the first, you know, out on the front here of the internet, right? Do not early. Do not early adopters. Okay, right. I think we have our topics for for next time when you’re on in january, which will be, well, continue a little more with baby boomers. And then you have cem cem platforms for twenty fourteen that we want to look at. Yeah, definitely. Okay, uh, give me a thirty second style stop. Well, you know, here in oregon, it was on that usually cold last week. I don’t know how new york once it was actually unseasonably cold or just reasonably dinner. But in oregon, it was much colder than than usual and office suffered because it meant half of the heaters were, like, roaring and the other half kind of puttered out and gave up. So my style tips and this could be only for me and is the most practical thing ever on that is to organize my my sweaters and like part against etcetera. Sai how heavy they are. So i kept one in the office that was very heavy. And then i kept one in the car that was lighter so that i could determine as they went through my day, something that still matched but was different weights because it was so called and then so hot on ly from amy sample ward, thank you very much. Her blog’s amy sample board dot org’s and on twitter she’s at amy rs ward. Thank you very much, amy springstead elearning next week, it’s going to an archive broadcast? I couldn’t get anybody to commit for december twentieth, but we have over one hundred, seven hundred seventy shows to choose from exactly fact. Next week. Last week was one hundred seventy, so i will pick you a winner for next week’s archive broadcast were brought to you by rally bound dot com and t brc dot com good people, please talk to them. Our creative producer is claire meyerhoff. Sam leave wits is a line producer, shows social media is by deborah askanase of community organizer two point. Oh, and there are producer of tony martignetti non-profit radio is john federico of the new rules that cool music is by scott stein. I hope you’ll be cool, and you’ll be with me next. Friday went to two p m eastern at talking alternative dot com. E-giving didn’t think that shooting. Good ending. You’re listening to the talking, alternate network, waiting to get in. Are you a female entrepreneur? Ready to break through? Join us at sixty body sassy sol, where women are empowered to ask one received what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn tips and juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and to find your version of giant success with sexy body sake. Soul. Every thursday ad, men in new york times on talking alternative that calms. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you, too? He’ll call us now at to one to seven to one eight, one eight, three that’s to one to seven to one eight, one eight, three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. I’m the aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent fund-raising board relations, social media, my guests and i cover everything that small and midsize shops struggle with. If you have big dreams and a small budget, you have a home at tony martignetti non-profit radio friday’s one to two eastern at talking alternative dot com. Are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office needs better leadership, customer service sales, or maybe better writing, are speaking skills. Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. 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Nonprofit Radio for October 18, 2013: #GivingTuesday & New Low Facebook Reach?

Big Nonprofit Ideas for the Other 95%

Sponsored by RallyBound peer-to-peer fundraising for runs, walks and rides.

Listen live or archive:

My Guests:

Rachel Hutchisson and Anastasia Dellaccio: #GivingTuesday

Hutchisson and Dellaccio at bbcon mics
L-R: Rachel Hutchisson and Anastasia Dellaccio

Rachel Hutchisson with Blackbaud and Anastasia Dellaccio from the United Nations Foundation share the history of GivingTuesday and how easy it is for your nonprofit to get involved with this international movement on December 3, 2013.

 

 

 

 

Amy Sample Ward: New Low Facebook Reach?

Picture of Amy Sample WardHas your Facebook page reach plummeted? Amy Sample Ward, our social media contributor and CEO of NTEN, the Nonprofit Technology Network, will explain what the heck is going on, and what you can do about it. Plus, her 60-Second Style Stop, of course.

 

 

 

 

 


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If you have big dreams but an average budget, tune in to Tony Martignetti Nonprofit Radio.

I interview the best in the business on every topic from board relations, fundraising, social media and compliance, to technology, accounting, volunteer management, finance, marketing and beyond. Always with you in mind.

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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent you know me, i’m your aptly named host it’s friday, october eighteenth, twenty thirteen and very good to be back in the studio after a hiatus last week. Oh, i hope you were with me last week. I’d suffer ortho static hypertension if i were forced to endure the knowledge that you had missed, i had a great interview, but i didn’t get the job, suzanne felder, a consultant in outplacement at lee hecht harrison, said there’s more to getting a job than having a good resume and interview, we talked about research panel interviews, dodging the salary question and what to do in the last thirty minutes before your interview and storytelling. Rochelle shoretz, founder and executive director of shark share it shared ideas on identifying and supporting storytellers and why it’s all worth your time this week e-giving tuesday, rachel hutchisson with blackbaud and anastasia dellaccio from the united nations foundation share the history of giving tuesday and how easy it is for your non-profit to get involved with this international movement on december third of this year, and that was recorded at be become just late last month. Also new low facebook reach has your facebook page reach plummeted? Amy sample ward, our social media contributor and ceo of and ten the non-profit technology network, we’ll explain what the heck is going on with facebook page reach and what you can do about it, plus her sixty seconds style stop. Of course, between the guests on tony’s, take two reply cards that your planned e-giving donors can actually reply on. We’re sponsored by rally bound software for runs, walks and rides. They are a partner for giving tuesday, and they’re offering something valuable. I’ll explain that later in the show, i welcome them to sponsorship. Now we have the interview on giving tuesday recorded it bb con here is that welcome to tony martignetti non-profit radio coverage of bb khan twenty thirteen, where outside washington dc and national harbor, maryland at the gaylord convention center with me are rachel hutchisson and anastasia dellaccio we’re talking today about giving tuesday. Rachel is director of corporate citizenship and philanthropy for blackbaud and anesthesia is outreach and special initiatives officer for the united nations foundation. Ladies, welcome to the show, we’re having our pleasure to have you, rachel let’s, start with you. What is giving tuesday e-giving tuesday is a wonderful movement. That’s really designed to get everyone individuals, organizations and businesses involved in giving back anastacia can give you a lot better detail, but the whole idea is that if we can have black friday and cyber monday, two days committed to shopping, then we need to have giving tuesday, which is the opening day of the giving season committed to giving back. Ok, when is that? It is december third, which for people in the u s is the tuesday immediately following thanksgiving. Okay, how did e-giving tuesday come about? Where is it from? On stage? You want to be sure? So you know what rachel said earlier? You know, you have these two days after thanksgiving that are really about shopping and commerce and buying presents for people, which is great it’s great it’s, great for the economy, but we wanted teo and matthew bishop and henry tim’s of the the ninety second street. Why i kind of came up with this idea that it’s important to bring personal philanthropy and philanthropy and giving and volunteerism back into the holiday. Season back into the holiday spirit. You know, a lot of a lot of people do a lot of there there giving it the end of the year on dh it’s kind of thought about is an afterthought. So why not preempt that and use it as a way to open up the holiday season by giving back a little bit as well. So the idea this this whole idea came about and you know it, it’s just a way, teo, to really be able to bring people together on one day which this year’s december third mark your calendars. It was a way to unite people all around the world about philanthropy and giving back, and you don’t have to just donate. You can donate, which is great for your favorite cause. You can you can volunteer. You can work at a food bank. You could do a clothing drive or you, khun, go on to some websites of a lot of our great partners like unicef and purchase wonderful gifts that also give back at the same time. Okay, there’s a way for non-profits to take part in giving tuesday to promote it to their constituents. What can? They do? Yeah, absolutely. I mean, giving tuesday is really just there is a platform for good essentially it’s a megaphone for for the great work that people are already planning. So as a non-profit you, khun join and you could just plan to do some sort of online fund raiser, you know, offline fundraiser, whatever it is that you want to do to be able to highlight, you know, you’re giving programming that you probably already have planned around the holidays anyway. You can also be a corporation or a small business or an individual, and just plan something that would benefit a five a one c three or you could just volunteering your time and and and host of fund-raising yourself or do a book driver, you know, work with your kids to clean up a local park. It’s it’s kind of for anyone it’s it’s an absolute no barrier entry there’s no cost for entry. The only benefit is is that it’s a great way to be able to highlight your work. Rachel, how did well, how long have we had? E-giving tuesday’s e-giving tuesday. Launched last year. If this is the second year on blackbaud is very excited to be both a founding partner working to convey and help share the love, help everyone get involved in the movement and then also to do some very specific things ourselves. The whole goal for us is that we believe in philanthropy, we believe in giving, and we would love to see that universe of people who are giving and serving be bigger and giving tuesday is away, particularly through social media, to reach people who are maybe not engaging in the world of philanthropy. It amplifies it so it the goal is to try to reach deeper into the audience. Okay, why don’t we talk a little about what blackbaud is doing as a founding member of e-giving tuesday? Sure, so we have a lot of things planned. It blackbaud forgiving tuesday, and our philosophy comes from trying to reach all the different audiences that we work with, so that will be important for our listeners, some of whom are blackbaud clients, customers, some or not, but our audience is small and midsize non-profits right, so it’s really for anybody, whether you’re thinking about you as an individual person, whether you’re thinking about you working within your non-profit but first and foremost, we want to share the news about e-giving tuesday with a non-profit market just so they’re aware of it and they have an opportunity to engage, we’re working specifically to share the news with our customer base here it bb khan and also very specifically we’re hosting a three part webinar siri’s the tuesdays leading up to giving tuesday in november and it’s about year and fund-raising because people often ask, well, what’s giving tuesday it’s just a day, but what it is it’s an opportunity to really amplify what you’re doing and to weave it into the very, very important year and fund-raising plans that you have, so we have matthew bishop from the economist henry tim’s from the ninety second street y and adam hers from gentleman joining us on those shows and then different organizations like the san diego zoo talking about this is what we do for year on fund-raising and this is how we use giving tuesday to help with that because it’s, not something you really just duitz completely in a silo, so we’re doing it this siri’s to help people understand help non-profits understand what they may do. Another audience that we really care about is our employees so blackbaud has twenty, seven hundred employees, eighty one percent of them volunteer their really engaged and so we’re looking to them and saying us people have an opportunity to say this is what i’m passionate about take a picture of it, put it on instagram, we’re going to scroll it on our website, you know, just tell us how you choose personally to give back so those are a couple small to midsize businesses, another were a midsize business, so we do. I run corporate citizenship in philanthropy, and we do a lot of things to give back to the world, and one of the things i’ve observed is that businesses really do want to engage in their community, and often they don’t really know how to strategically think about it. So on giving tuesday this year, we’re launching business doing good dot com, and it is a resource for small to mid size businesses tto learn about how they kind of build that give back function into their business. Where will we find the weapon? Our siri’s that that’s the three tuesdays leading up to december third if you look a tte blackbaud website www dot blackbaud dot com forward slash e-giving tuesday there’s a landing page on the site there’s also well, cards, baby con but him and it will allow you immediately to register for the three. Okay? And of course they’re free, right? Absolutely free it’s thought leadership, it’s it’s educational content just to help anybody who is interested in a station you have ah, let’s, talk a little about some ideas that non-profits might used t engage. I mean, i know you said wide open really no barriers, but let’s, get into some specifics you know organizations are doing or that you think could be really useful. Sure, i’d love to highlight some case studies of some of our great partners. And i just also want to know at this point where we’re at about twenty, seven hundred partners, which is where we were when we finished last year. So quite a big feet, people are, you know, jumping on the bandwagon and that’s great. But i think part of what blackbaud is doing, which is really interesting is that a lot of our partners came to us after and i said, how can i maximize my e-giving strategy this year. How can i stand out from the crowd? And and so, you know, there’s, a lot of great organizations, the u s hockey foundation is going to be drawing attention to fund-raising of fans by creating an interactive map. And different states are going to turn colors red, white and blue according to how much money has been raised which is a really interactive way to engage your donor base and, you know, engaged more of a donor base who want to see thes interactive and the state’s changed colors. So about that that’s that’s kind of it also makes it a competition. Absolutely. You england states so i could see maybe competing against each other. The the four corner states out in the west might be competing. Okay, friendly state competition. Okay, us airways. They’re going to be activating their miles for hope programme making sort of a mile matching campaign. Discover is going, teo, say a lot more about the mile matching campaign. Yeah, so as people fly there, going to be donating money back-up teo their cause okay, discover is going to be doing a two percent match program of donations and they’re also doing an employee activation campaign, which is great because i think when you’re thinking about corporate, you can give back, you know, to the causes that you’re partnering with, but it’s also great to be thinking about how can you activate your own employee base last year for the u n foundation? You know, beyond having our various campaigns girl up, shot at life, nothing but not doing their own fund-raising initiatives as well. Well, what was the last one? Nothing, but nothing but nets and shot at life. We had a really clever employee activation where we’re never allowed to wear jeans, and if we donated and show that we donated to any cause that we wanted to, we were allowed to wear jeans for the day. So for us, that was like a big deal, and one day it was just giving tuesday only about a week. I mean, you’re the week leading up or something. Now only one day maybe you give every single day leading up. You know, i’ll have to bring that strict there the u n foundation one day. Okay. Talking alternative radio twenty four hours a day. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss our culture and consultant services a guaranteed to lead toe. Right, groat. For your business, call us at nine. One seven eight three, three, four, eight, six zero foreign, no obligation free consultation. Check out our website of ww dot covenant seven dot com are you fed up with talking points? Rhetoric everywhere you turn left or right? Spin ideology no reality, in fact, its ideology over in tow. No more it’s time for the truth. Join me, larry shot a neo-sage tuesday nights nine to eleven easter for the ivory tower radio in the ivory tower will discuss what’s important to you society, politics, business and family. It’s provocative talk for the realist and the skeptic who want to know what’s. Really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me, larry. Sure you’re neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot. Com. For details. That’s. Ivory tower, radio, dot com e every time i was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com dahna what other ideas? Some other ideas yuen women is going to be kind of bridging the gap between the international day of eliminating violence against women and international human rights day and since it’s, it falls right e-giving tuesday falls right in the center there going to be doing a huge online campaign around that i’m with a lot of creative steps, so definitely encourage people to look out for that. Um, i know a small charter school in washington, d c called creative minds international, they’re going to be working with a lot of other small organizations to put together and in person fund-raising event, which will be a really exciting way to kind of bring people in. And, you know, you talk a lot about with giving tuesday the whole offline aspect of, you know, really bringing people together around a specific day, combined with the online aspect of taking the social media to really make an impact kind of white, much wider than your community. Another great thing that we’re really excited about this year is that last year, at the end of giving tuesday, we had countries writing us and tweeting us, saying, how can we take this beyond the us. How can we how can we take this to our own country? So we’re going to see a lot of giving tuesday going global, which is super exciting? We really encourage, you know, organizations and countries at this point to take our logo and personalize it and make it their own. So we’re seeing giving tuesday australia, canada, singapore, mexico, england, it’s going to be really cool any other the asian countries we have a lot of listeners in korea, china, japan, any of those, you know, and nobody, nobody that we’ve had officially sign up per se doesn’t mean the conversation’s aren’t happening, and obviously we can’t manage the world and what we’re seeing actually another really cool thing that’s happening is tthe e u n u n d p is going to come on as a partner, um, and and that’s going to be a really great way to take this into some of the most remote communities in the world, so we’ll definitely see a lot of asia, but, you know, we can’t kind of personalize and cultural eyes the messaging for the world from a u s perspective, so i think it’s really important to bring in those cultural sensitivities and, you know, as as e-giving tuesday’s does start to move in asia, you know, people don’t give in the same way all over the world and people don’t, you know, and even just saying, give around the holidays? Well, in england, the holidays are when you take up and go on vacation. So, you know, it’s very important that each country takes the messaging and makes it their own, and and i’m really excited to see that that this is going to become a global time when the world can come together and really move the dial on giving rachel so it looked like you wanted to add something more about the international expansion. No, i was just thinking, i know a f p international, the association of fund-raising professionals is working with isn’t imagine canada in canada to take it across canada, and the thing that, you know, i’m sitting here nodding about is that that e-giving tuesday is a movement it’s, not something that’s bound by geographical borders, and so of course it should be everywhere, and i love the fact that it is up to each person. Organization or company that engages toe add their meaning to what giving tuesday means to them. So it really gives them a way to amplify our give voice to what they believe, what they’re passionate about, and that makes it i think, easier to translate it into other cultures. Sure, in the us, we think of it, you know, it’s predicated on these days following thanksgiving, us thanksgiving, but it’s a concept that’s so easy to grasp. Now i have heard some hyre maybe maybe criticism or just really questioning of e-giving tuesday, people not really seeing the the reason other than it’s just a day in the season, not not seeing the why, why it’s then versus some other time any what do you hear challenges of the concept? And and i guess they were also questioning what’s the impact what’s actually getting done. I’m stage, you’re sure? Well, you know, i think if you look at the commerce state, you know, you have sales around president’s day you have sales around labor day, so it’s something that happens perennially so why can’t give it? You know, people before e-giving tuesday would just give it the end of the year so now we have giving tuesday and hopefully, you know, maybe people think to give every tuesday or the think to give every day, but what it is is a call to action and it’s just a time to bring everyone together. And i mean, even i guess if you’re just thinking of the perspective from the united states, really, at the end of the day, we’ve got these cybermonday black friday, two days dedicated to shopping and that’s, fine, but, you know, the holidays are about giving and giving back and thinking about people who are not as fortunate as as all of us, and if we can create a marketing campaign and, ah, an online campaign around just giving in philanthropy, why not? I don’t think it’s a bad thing at all, i think it’s an all inclusive thing, and we’re there, you know, not there’s, no there’s, no payment to be a partner, anyone can be a partner. My job at the u n foundation and is part of the giving tuesday campaign is really to just be a megaphone for the world and so highly what other people are doing to do good in the world and give back and so i think, it’s a fantastic rachel, do you want to say something to the people who question e-giving tuesday? Well, i think it’s a valid question, i mean, here we are in a sector that’s very concerned based on donor interest in looking at the impact of a gift, and we want to show data that shows that we’re we’re moving things in the right direction. It’s it’s a hard thing to do, you know, on a grand scale when you’ve got all of these organizations do in people doing their individual things to know exactly how much has changed, but one of the things that blackbaud is doing as a partner and we we did this last year, we’re doing it again this year is that we host a lot of data, so we manage a lot of non-profit status, so we will look at how much has brought in on giving tuesday, how much is processed through our systems and fund-raising and we will look at that same day so many days after thanksgiving the previous year, and we’ll say, we can’t tell you that it was up by x percent or down or the same or whatever it is, and then then we’ll have to look at the end of the year and say, well, what did your end do? Because maybe it’s just people are giving earlier, you know? So it’s a it’s a data analysis question, but we are going to have some data that shows what did it actually as a proxy, what did it affect that day? Yeah, yeah, and i would like to add, actually, that according to blackbaud last year, online giving actually increased fifty three percent in one day and the previous from the previous day. Yeah, this year and and, you know, we’re managing and paying close attention to a lot of real time data because a lot of people, because it was such an online, heavy campaign, you know, people tweeting and instagramming the results, so we’re looking at actual real time data people saying, you know, by eleven o’clock oh, we’re now up to twenty thousand dollars and by two o’clock oh, we’re now up to forty thousand dollars, so you know, i have i have pages and pages of these tweets that i copied and pasted and collected a czar. Own just general, you know, real time reporting data. And, you know, it did move the needle for a lot of people for sure. Where is the site, rachel? Where waken is their eyes, their site where we can see the twenty, seven hundred partners so far that stasia mentioned it’s e-giving tuesday dot orc. Okay, okay. Excellent. And that’s, where somebody would go if they would like to become involved either at the charitable level. I mean, with non-profit level charity level as an individual about for ah, company. Same same thing e-giving tuesday, dot organs for individuals, companies. Non-profits whoever wants to get involved and, you know, the folks that giving tuesday are great. If you’re interested in getting involved in you, you need a little bit of more information, you know, just call them, talk to them and it’s about bringing more people into the circle. Go ahead. And in addition, you know on our website there’s there’s a lot of great information. It and including some great tool kits which have everything from sample press releases. If you want to pitch your own local media, tio all of the logo’s ideas just kind of the whole you know, q and i obviously so anyone who’s interested can download the tool kit, you know, you just have to sign up kind of right, you know, two or three sentences on what your plans are. I think that the people who also gained the most put in the most and you know, where there is a resource. So if you want to write block posts for us god, if you’re last year we were we were we were really lucky we had the cities of philadelphia and los angeles and chicago and new york actually proclaimed giving tuesday in their cities. So we’re encouraging people to reach out to your local cities and get a proclamation. We have tool kits for that, you know, there’s many ways that you could get involved. We also, you know, probate what rachel said before it’s a movement and what made it so successful last year was we put together a whole group of people caught our social media ambassadors, which are just individuals who really wanted to get more involved in spreading the word, and we have weekly and bi weekly calls to action. We have google plus hangouts we have. Our blogged, you know, write us if you want to if you wantto do a block post for us, fine, if you want to host a google plus, hang out on on giving or small business and giving our or csr whatever it is we’ll support that will amplify it. You know, whatever you want to put in will be there to make sure that your strategy is highlighted and that you can maximize your results for giving tuesday this year. Okay, assume on twitter the hashtag is giving today it is and i was just going to mention that e-giving tuesday hashtag isn’t just active on and around giving tuesday, it’s got people tweeting, you know, all the time i have a column in my tweetdeck e-giving tuesday and i watch it every day and people are sharing their stories about the pledges they’re making the success that they’re seeing and their excitement and it he you see these things from australia and other places and you can almost watch how it’s spreading by watching the twitter feed rachel, we have another five minutes or so. What more would you like to say that i haven’t asked you about? E-giving tuesday well, you know, personally giving tuesday is important to me because a lot of the things in the you know, e-giving world, they’re kind of parameters about how you have to engage and what size company you are or what size non-profit you are whether you have a lot of infrastructure, so i love that it’s something that’s really based on enthusiasm and passion, and that was really also the impetus behind the site that we’re launching business, doing good dot com that that a lot of businesses that resource is that are available to them to build giveback programs are really aimed for fortune five hundred companies, you know, the conferences, the resource is the studies and so as a mid sized business blackbaud very interested in helping other other organizations because seventy nine percent of the people in the us who work for business work for small to midsize business, and so we want to help those businesses in all those many communities understand that they can have a really intentional way tto handle something that can sometimes be a problem, you know, people coming to them and asking them for gifts and asking them for products and and how they can not only handle it, but then also make it something very exciting. Um, it’s something that’s important to their employees, and we’re just trying to take that model of employee engagement and excitement and passion for service that we have a blackbaud and taking it and sharing it with so many other people who are so interested in that as well and making it something doable. So i’m personally very excited about that launch and what better day to launch it on giving tuesday? So we’re looking forward to december third excellent anastacia anything you want to leave us with a couple minutes? Yeah, i also just want to let everybody know that the twitter handle is at giving twos so you can follow yeah, oh oh the handle the handle at giving tio tio yes, okay e-giving the hashtag is giving tuesday, you know, like us on facebook and we’re always open for creative ideas as well. So if you have any ideas on really interesting activations that we could do on giving tuesday or leading up to it, let us know and again, you know, we wantto make this all inclusive crowdsource. Successful campaign so, you know, if you want to host the google plus hang out, let us know if you wantto contribute to the block, let us know if you want your city to proclaim your you know, their city e-giving tuesday, then let us know we’re always open to share our own ideas and case studies, and we just want to make it a collective success, and that can only be done, you know, in tandem with our non-profit corporate partners and individuals who were passionate and so were really, really looking forward to this year. I’m so excited, it’s going global, you know, i work with the u n foundation, so for me to be able to see philanthropy kind of going into the hands of the world is very exciting thing, and i’m just i’m just proud to be part of this. This opening to the holiday season, rachel hutchisson is director of corporate citizenship and philanthropy for blackbaud and anastasia dellaccio is outreach and special initiatives off xero for the u n united nations foundation ladies, thank you very much. Thank you. Thanks very much for sharing. Giving tuesday with us listening to tony martignetti non-profit radio coverage of bb khan twenty thirteen outstanding i was very glad that we got that interview and that we could do it now. It’s a perfect time for you to be thinking about e-giving tuesday and looking at giving tuesday dot or ge we have a lot of listeners were joined sort of in the middle. I’ll be posting my takeaways on the facebook page and also you can always catch the podcast if you didn’t hear everything live that you want to do there’s information on listening to the podcast ah my blog’s at tony martignetti dot com tons of live listeners hesburgh heights, new jersey. Greenville, south carolina. Livonia, new york. Baltimore, maryland. Statesboro, georgia. Loya and san jose, california, new bern, north carolina and those are the on ly the us ones. I’ve got pages and pages of live listeners. The pages are only like four inches by five inches, so but they’re not the tiny little post it notes like one inch by one inch. I’ve got multiple pages of live listeners hang in there, we’ll do more live listener love we come back, it’s, tony’s take two and then has your facebook page reach plummeted. Amy sample ward is going to explain. What’s happened and what you can do hang in there. You didn’t think that tooting getting dink, dink, dink, dink, you’re listening to the talking alternative network duitz get in. Good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Hi, i’m lost in a role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Schnoll lively conversation. Top trends and sound advice. That’s. Tony martignetti non-profit radio. And i’m janna agger’s, senior vice president, products and marketing from blackbaud. Time for tony’s take two this week, i blogged can plan giving prospects reply on your reply card as you do your u n mailings, i hope you will make sure that your planned e-giving reply cards are user friendly for your older planned e-giving prospects. We’re talking about folks in their seventies, eighties nineties. If you’re asking them to fill in information like their name, their email address, mailing address, there needs to be enough space for them to run right on the reply card because those older hands can have arthritis or have other pain or just be shaky for some reason. So you need me to make sure you have lots of vertical and horizontal space on your reply card so people can write in that space, and that means lots of space between the lines and make sure that the lines are long enough. If people can’t use your reply card because it’s too small, then what would you expect is gonna happen? They are probably not going to pick up the phone to call you there, probably going toe throw the reply card away and you will lose a touchpoint and you’ll never know where. That point may have lead there’s more about that on my blood at tony martignetti dot com that is tony’s take two for friday, eighteenth of october and the forty first show of the year. Always my pleasure to welcome amy sample ward she’s, the ceo of non-profit technology network, and ten she’s, our regular monthly social media contributor. Her most recent co authored book is social change, anytime everywhere about online multi-channel engagement, you’ll find her blogging amy, sample, ward, dot or ge, and on twitter she’s at amy r s ward every step a word. Welcome back. Thanks for having me back. It’s. Always a pleasure. Um, you know about your before we dive in about tony take to that is a huge pet people for me. Because i i am i have no arthritis, at least yet. Knock on wood in my hand. I think that i am able to write pretty small, but i can never fit my name or my email or anything on those cards. And sometimes i feel like okay, well, i actually give you money now or i can’t, you know, sign up on your letter or sign your petition because i can’t write my name in there. Yeah, just don’t give enough space and opportunity, okay? I thank you. Thank you very much. Let’s, talk a little about giving tuesday just just briefly, because that was our last segment. Yeah. What are you? What are you seeing around giving tuesday? You know, i think it’s i mean there’s a lot more excitement this year of many more organizations are going to be participating, which i think is great because if you have an opportunity to kind of jump on existing excitement or passion, or put your throw your name in on a large scale marketing effort than great, go for it. But a lot of questions are coming at least tacit and ten, similar to the questions that we see from organise a when they’re participating in a e-giving day that maybe their, you know, their state or their region has organized e-giving day where? What? What do we adapted? Judith do if a bunch of people that we don’t know find us through this effort or come, you know, out of the woodwork and don’t make for the mm how do we keep them engaged? What are we supposed to? Do with afterwards because for many organizations participating in giving tuesday, they’re not doing that in lieu of a year end kapin campaign. They’re just kind of launching their year in campaign at that point. Well, we know not burn those do people out, but i immediately then saying, awesome, you’ve donated now you’re part of our year in campaign and getting all these emails to keep giving when maybe you’re a brand new person. Um, so those are those are the questions, but for us, you know, the answers of the recommendations are similar, too, like we do when when states have e-giving they or just general best practice for fund-raising an engagement, and that is you have to be segmenting those people you need tio have ah away a system to save people came in. This is their very first time ever donating to us. Maybe they hadn’t even been really on your list, but, you know, they’re friends had promoted you or something like that kick those people into a separate email campaign, so they’re not necessarily a meeting bombarded with give five more times before the end of the year, but, you know, have a chance. To get to know you learn more about the work, figure out why it was that they donated the first time the men eat them towards, you know, another gift in the future versus automatically treating everyone on your list. It’s very good that that non-profits air thinking about what they’re follow-up is going to be what their engagement strategy is going to be for the people who might join them on giving tuesday. That’s very encouraging, yes, for sure, but i think it’s because they know that that’s the critical piece, right, whether it’s engagement with an advocacy tilt or engagement with fund-raising killed it’s be more or less easy to go out there and a big, splashy campaign and get a lot of, you know, time, engagements that peace that is most critical is that third where people really air like, okay, great. Now i’m now i’m going to follow this organization. It wasn’t just a one time my friend asked me to give it was this big bang, and i gave five dollars, like, i’m going to give five dollars every month now or whatever that is so realizing that it isn’t just great, how do we? Get that second and third and fourth engagement that has to come through a plan, and you have to have a strategy well ahead of time so that you can segment them out or know what kind of mess did you want to follow up with? We know that amy is breaking up a little bit, amy, you probably can’t hear, but i know she’s on skype this this month, andi it’s not i’m not on skype or you’re not my normal, you know, you are it’s a little it’s a little break up. Not that we can’t understand, you know, but like, ah, what are those things called syllables? A syllable drops out every every couple of words. It’s, it’s really? Just about that. So i will not move or gesture to wildly in case it is interfering with the phone line. Okay, actually, that last sentence was just perfect. So whatever you did, whatever operation you’re in, one leg on the ground and your left hand on your head on your right hand holding your nose don’t move. All right, okay. Facebook reach. I’m seeing a lot of non-profits concerned about facebook reach dropping let’s first. Define what? Reach let’s, find a couple terms. First, what’s reach. Okay, great. I was worried when you said let’s, plant a couple terms. You were going to start with facebook, so waken. Start with what’s. Reach easily on that is a ever changing, algorithm based metric. So facebook has all kinds of individual components that go into this massive algorithm to output this one magical, mystical number called reach and it’s. It’s it’s a moving target for many organizations and recently, as they did a bunch of components in that depends, you know how they’re going to allow your post tohave organization there’s all different kinds of things happening with their content with exgagement because ultimately people can’t engage with a post that never showed up at his feet or you know that they never got to see right, and we’re talking now about reach this is on your not your personal pages is your organization page that’s where pedrie, exactly. So not your own profile when you log in, but if you manage a page, you’ll see the real ok, you mentioned engagement and, you know, i’m quick to put you in jargon jail, but let’s define engagement, so engagement in this sense as faras the pieces that are getting influence reached those pieces that fall into that huge algorithm that facebook’s using to determine if they push your post out or not, you know who gets to see it are a couple pieces that i’m calling engagement because they like the bucket term of people liked it, or they commented, or they shared, you know, they interacted with that. Post and the more that that happens, the more that they assume people to see that post and the further they push it, so the more reach it gets, okay, that makes sense to me that makes sense. Now, the number of factors i saw something on the order of over one hundred thousand variables going into this reach algorithm, yeah, merry myth, who is a great social media blogger resource, if you don’t know mary-jo myth she did post that there’s, you know, over one hundred thousand components to that algorithm to determine in just what you know who is going to see it or how far their reach is going tio going to go, you know, facebook’s determining that i have no o stand evidence to say yes or no on that number, but in serious, i totally believe that because the pieces that are going into it things like when was the last time i interacted with that pidge and if it was a year ago there, you know, facebook is a men that i’m not interested in seeing the updates from that page who but there’s a lot of catch twenty two in the algorithm because maybe i haven’t seen the pages updates in the air because facebook didn’t show me the update in here that’s why i haven’t seen them on dh so some of those pieces, even though they sound like catch twenty two’s within the facebook system organisations have the opportunity to try and disrupt that that catch twenty two by, you know, if you have post that you you say you posted a photo on your facebook page to get people to answer and and vote on something who, you know, whatever your post, maybe and then you have it on your blawg. Or maybe you put it in your newsletter, don’t just point people back to your website, but say, you know, give them the choice to also click through facebook to vote on or, you know, comment or whatever that post may have been about so that way, even if those people in within facebook nitpick dated in a while, if they’ve through and now they’re on the page, you know, on facebook, great now facebook system is saying, you know, all these people checked out the page today looked at this post, we’re going to put them back at the top of the list of people who are interested in the page, you’re kind of, you know, trying to stop that. That inward inside facebook circle. That’s not catching those people. And we’re going to take a break a little early to give you a chance to call back. So we’re going to go to break and with a little live listener love to give you enough time. Tio, make sure that you, you get re engaged with us by phone, so well, we’re gonna continue this conversation with amy. Sample ward on the facebook, reach plummeting and stay with us. You’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Buy-in have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. 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Always sending live listener love any sample ward is back. Hopefully we i think we have a little bit of connection this time and we’re going to continue our conversation on the facebook facebook page issue amy is is in ten seeing a difference in its page reach? Definitely. So i think this could be the first time in history in which cell phone has a better connection than death phones. However, it is better now. Okay, good. I’m glad it’s better on di will continue to not move out. Of this position. So julia and i do is one of the intense dafs we pulled up from different charts and graphs to try and compare about a month ago versus last month, where a lot of people have reported seen the difference kind of kick into their pages, and and ten similarly has seen a really big change and what’s interesting and both best cantor talking about her, you know, best cantor page versus personal profile as well as jeremy piven’s talking about the foundation centers pages, all reports a similar result that intent has seen, which is overall the average. You know, if you’re just looking at everything taken into one big bucket, the average reach for the engagement so things in your brain begins, i thought the same, but when you look at it more post by post here, granular levels it’s one thing that huge, and then the rest is well below normal instead of having a little bit more middle of the way, and then everyone about something that doesn’t fit there’s something that maybe does a little bit worse. But now that the average is staying the same because one code out of many just get ready. Better than ever on then, all the rest, really low that’s, not that’s, not good, right? Because, you know, for many organizations, you may just be looking at the average and think, you know, we’re not impacted by these changes. But really, you’re just having one post that a lot of people saw the rest of really low and you’re missing out on, you know, bringing those other posts up, figuring out what was working about that one that did really well. So for us, what we’ve seen with pacific coast that have done you’re far better, like just to rattle off some members. You know, there was a couple pose, like one each day where that reach was three hundred and eighty, three hundred sixteen, five hundred and fifty. And then the next day, over two thousand years ago, out of nowhere. And so what is what’s unique about that one that had over two thousand? So the other ones all included either an image or a link, and again that’s, because even if you include a link it’s gonna pull in a one image from that, you know, web page from the source of the length, which traditionally, everyone, you know, that old baseball glove, those images make sure you have a picture or a link or something, but the one that had over two thousand, which just just a text post it just said my organization’s most important measure of success is blink, you know, prompt for people toe fill in the blank and, you know, have some conversation in the comments and that one did so much better again. Then you start looking through the previous week. Everything. Has a picture or a link, you know, anywhere between three hundred, one hundred as far as the reach and then oh, one that’s just attacks and it again nearly two thousand you and i probably read the same post by mary smith. And by the way, that’s m a r i smith, if you want, if you want to follow her, looking her her valuable information on facebook on her facebook page, i think you and i read the same the same article, she suggests that one of these among these new variables is what people are interacting with. Maur what type of post people are interacting more with whether it’s a kn image photo post or a strictly text based post yeah, and so part of that issue within, you know, within this algorithm and facebook trying to determine which post to show you justin it’s looking at time like when was the last time you engaged with this page or visited this page book is also looking at when you did engage what kind of post was it and catch twenty two with that? Is that maybe you, you know, filled in the blank on that status? Update that we posted and now the catch twenty two is it things that’s all you want, so you’re kind of locked in to seeing those times of posts a while? Maybe you like the phone? Oh, that we posted will grace now you’re just going to be shown photos so we get that opportunity to keep mixing it up. But again, if people have been kind of locked in within facebook, you don’t have to point them to it from a different source that they, you know, they can click in and get back to the page. All right? Do we have some advice? What? What? What? What can we do? Well, i think there’s a couple options, you know, they’re the content strategy that i always go back to, and that is you’re probably not posting thing done facebook and twitter and you’re blogged and everywhere else that are one hundred percent difference, you’re probably taking the same topic or the same story and just, you know, oh, let’s, take the photo from this story and post that on facebook, you know, let’s, take the beautiful quote from this person that we’ve served and post post that on twitter, you’re taking the piece of it that makes sense for those channels, but ultimately the core story or article or whatever it’s the same. So wherever that full pieces posted weather, if you’re here blogger e website er a campaign site, make sure you have the links to keeping raging with that content. Share it on facebook go find men twitter, whatever that way again, kind of looping people back in to those channels from from somewhere else instead of hoping that they just come across that photo in their news feed, if you know, maybe they haven’t engaged with the photo recently, so now they’re not you’re not getting triggered within facebook, okay? And that really does go to what you and i have talked about a lot. Your advice around multi-channel engagement? Yeah, okay, so really you’re emphasizing what? What is really very good practice routinely? Yes, and the other piece of that is, you know, don’t don’t just click into your facebook inside, see those really big pretty overviews where you think, oh, yeah, you know, our average reaches still on track, make sure that it’s part of your tracking and metrics review process you’re going into that granular post by post vue, so that you can start to say, oh, gosh, you know, we saw really great response on this and really low response on this let’s try and target that, you know, and make sure that we’re doing what’s working, or figuring out better ways to point people to those other posts that are probably important. But they didn’t get the reach. Yes, okay. Mary smith recommends having people choose some some preferences from your page about what they will see. What’s your what’s, your sense of that? You know what i’m referring to? Yeah, and i think, you know, i understand it, i get it in there with you, but i have i just have this personal feeling that when you pose, you know, hey, everybody thinks book has changed their the way they do things you need to now go to our page and click on this and do this shameless, you know? Hey, google has introduced these kapin gmail, you know, please make sure that we’re not listed as whatever tab and trying tio get people, you know, to change their setting so that yours is in the forefront. I feel like inevitably there will be some people that follow the directions because they like that you spelled out for them, but many people won’t do it. And it’s facebook, what have we learned five days from now? They’re going to change it again anyway, so i know that it is certainly barrentine we’ll get those updates, but i don’t know that it’s worth your effort to try and engage and rally people around, changing their settings if it’s something that’s just going to change anyway instead, it’s better to just feel versus trying to change the system from the outside or change it from the inside like politics. Just looking at what’s working, do more what’s working and try and encourage people, you know, in a multi-channel way to engage with that content instead of feeling like, well, are answers to have, you know, people subscribe to get all of our update, because if you’re sharing up there, not interested with it doesn’t matter that they’re getting them anyway, you know, so making sure that you’re going from a content first place instead of oh, gosh, these are the new setting, you know, and trying to tell people to go change them. I just don’t know that you’re going to see the return on that kind of outreach the way you will by focusing on good contest. Okay, excellent that’s, very consistent with what you’ve been saying month after month wait, i want to ask you for your sixty second style. Stop what’s your what’s. Your recommendation so this’s a recommendation i realized now may or may not be a mentor to you, but i enjoy taking jewelry when i travel. I know it was a lot of myself shopping travel because that’s gonna be what happens to me. But my trick is that i figure out that jewelry i want to take and i attach it to my socks because i know my socks will not get lost the way you know, a tiny hearing will, and they are in my, like, small protected part of my suitcase. And i know where everything is and make it sound very strange, but i’ve never lost a nearing never lost in that, uh, attach them to your sock. Thank you very much. Excellent. Amy sample ward, herb log is amy sample board dot or ge? And on twitter she’s at amy rs ward. Thank you very much, amy. Thanks for your advice. Yeah, thanks for having me. Pleasure. As always. Next week, it’s going to be dr seuss stories. We’re going to hit storytelling again. And then also fraud, protection, check, fraud and other types of fraud. How vulnerable are you? I’m welcoming rally bound as a sponsor. Their software is for runs, walks and rides. They’re giving tuesday partner which is very timely for the show today, and they’re offering e-giving tuesday campaign for free. I have met the ceo of rally bound, we broke bread together, he’s, a very good guy, i believe in him and this software. It’s, it’s, very smart, very smart company. Check them out at rally bound dot com slash e-giving tuesday, and welcome. Our creative producer is claire meyerhoff. Sam liebowitz is our line producer. Shows social media is by deborah askanase of community organizer two point oh, on the remote producer of tony martignetti non-profit radio is john federico. Of the new rules are music is by scott stein. Help you be with me next friday, one p m eastern at talking alternative dot com. E-giving didn’t think that shooting the good ending. You’re listening to the talking alternative network. Get in. Cubine are you a female entrepreneur ready to break through? Join us at sexy body, sassy soul, where women are empowered to ask one received what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn timpson juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and defying your version of giant success with sexy body sake. Sold every thursday ad. Men in new york times on talking alternative dot coms. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. This is tony martignetti aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays one to two eastern on talking alternative broadcasting are you concerned about the future of your business for career? Would you like it all to just be better? 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Nonprofit Radio for September 27, 2013: The Nonprofit Outcomes Toolbox & Optimize Your Social Profiles

Big Nonprofit Ideas for the Other 95%

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My Guests:

Dr. Robert Penna: The Nonprofit Outcomes Toolbox

Robert Penna 2Dr. Robert Penna, author of “The Nonprofit Outcomes Toolbox” discusses the wave of reliance on outcomes measurement, and gives concrete steps and tools so that small and mid-size shops can stay ahead of the trend toward outcomes assessment. We also talk about Easy Bake ovens and my Eagle Scout project (as an example of what NOT to do). This is part 2 of our interview from a previous show. Part 1 was last week.

 

 

 

 

Amy Sample Ward: Optimize Your Social Profiles

Picture of Amy Sample WardAmy Sample Ward, our social media contributor, has tips to fine tune your profiles on the social networks like Twitter and Facebook, while staying true to mission and brand. Also, using your profiles to promote campaigns. She’s CEO of the Nonprofit Technology Network (NTEN) and her book is “Social Change Anytime Everywhere.”

 

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i hope you were with me last week. I’d suffer ventricular ticket. I screwed that up. I’d suffer ventricular tachycardia if it came to my attention became within my ken that you had missed the non-profit outcomes toolbox. Dr robert penna, author of the non-profit outcomes toolbox, discussed the wave of reliance on outcomes measurement and gave concrete steps and tools so that small and midsize shops khun stay ahead of the trend toward outcomes assessment. That was part one of our interview from an earlier show and news sources new source maria simple are doi n of dirt cheap and free ideas is also the prospect finder, and last week she had advice for you on which news sources are best for your research and also a new free source from the foundation center foundation directory online this week, the non-profit outcomes toolbox part do from a previous show and optimize your social profiles. Amy sample ward, our social media contributor, has tips to find tune your profiles on the social networks like twitter and facebook. While staying true to mission and brand also using your profiles to promote campaigns and amy’s sixty seconds style stop she’s, the ceo of non-profit technology network and ten and her book is social change any time everywhere got lots of guests live in the studio is going to be lots of extra special live listener love as well as everybody listening worldwide. We’ll get to that right now. We’ll get to my previous interview with dr robert penna and the non-profit outcomes toolbox, bringing robert penna welcoming him back now, we were just before the break talking about the outcome statement should be meaningful, achievable, sustainable on dh the book goes into a little more detail, even oh, and i’d like to because i’d like to help our listeners achieve an outcome statement. You say that should be bound in time and number the outcome statement. What does that mean? Well, what it basically means is rather than saying, we’re going to change the world, it’s, that we’re going to specifically a change ah, certain measurable of facet of characteristic of someone for a certain number of people within a certain given period of time, so the idea said we’re going to achieve x for why number of people within two months, three months, one year, whatever it may be so that the idea is that first off it’s it’s tethered to ah, a certain number of people that you’re going teo achieve this for, and also a certain specific times. So that, for example, the investor knows when the payoff comes, let me give you another reason why this is crucial if you were if you read the book and i know you know you did, you probably came across the work capacity ten thousand times capacity. You don’t have to read the book to hear about capacity over the building, and i don’t know, but over here, this is a very, very specific use. If you haven’t outcomes approach, it automatically begs the capacity question, because if you are clear about what it is you want to achieve from that flows what it is you need to get there, which then challenges you to say, do i have that capacity most non-profits and i hate to use generalizations, but i think in this case, it’s true, most on profits and most people who are aware of the non-profit space, when you talk about capacity building the first thing they will think about his dollar signs. All right, we’re having a pass it e capacity raising effort. What? It’s a fund raiser. True capacity, however, has three levels. All right. The first one is structural capacity. How is the organization run? How is it managed? What’s the relationship between the board and the executive leadership what’s the quality of the training of the staff, et cetera. The second is what i call functional capacity. Basically, what that means is if you go, you do have the tools to do what you say you’re going to do. If you were an education organization, then you need educators. You need a curriculum. If you’re counseling organization unique counselors and you need some sort of models, they’re all your inputs. Yes, exactly. The third one, and perhaps the most important one is the implementation capacity. The’s are the thousand and one little things that not just non-profits, but anybody trips up, trips over when it comes to actually doing a job, it could be, for example, twenty. You or i are going to put up a curtain rod and it turns out, we don’t have a level. Well, if we don’t have a level, how we’re gonna make sure the curtain rod is level that’s an implementation capacity issue when you talk about a non-profit it could be everything from the from the requirement to provide transportation so the clients could actually get there to something like intake if you want. If you’re goingto have seventy five people, let us say graduate from your program will do you have the capacity for a nen take to actually process those seventy five people? So they’re not standing on line three hours and losing interest in wandering away who’s going to answer the phones let’s say you have a a an outreach effort going on and you have a training program and you put the word out on the street. But then it turns out that your non-profit is really run all by part timers, and most of the time, if anybody calls to get information, they’re either going to get just a phone that rings or they’re going to get an answering machine. That’s a capacity questions. So if you’re doing this correctly, it really forces you to look at a number. Of things including the capacity that you have to actually achieve the goals. If you don’t have it, then you either have to upgrade the capacity nufer have scaled back the goals and flowing from this quantification of of what you want outcomes to be is measurable because they become measurable when you’ve quantified and bound in-kind time number so we can, in fact, measure things that are i have previously been so just vague sort of objectives. Let me give you a classic example on this may sound like a bit of a stretch to euro to your readers, but you and i being roughly the same age, i think you have. You have readers we have listen that’s, right, our reader listeners, because they’re all gonna buy your book, my readers, just the non-profit outcomes toolbox published by wile e you recall when when when we were kids, we had things like, you know, lincoln logs and the directors were there, and they were even wood and the logs were made for right? Okay, this is going to sound like a bit of a weird one, but compare, think back, compare when you’re building one of those things. Too. When your mother built a big cake, your mother baked the cakes you took all the ingredients she pour them in a bowl should put him in a pan, she put in the oven and she lost at that point total control of what was going on. No one’s going to know whether cake was good or bad until after it was done. It came out. It was cool when you tasted it, and if something were on, there was nothing you could do. Thinking back, however, to the example, the lincoln logs with the tinker toys, the directors that we had a guide. The guide showed a step by step where we should be at every point in time if at any point in time, what we’re building didn’t look like the picture we could stop, we could go back and we could fix it, that’s one of the differences of working with outcomes as opposed to not when you don’t work without comes we have to be the only position you’re in is to hope for a good end result, but you can’t control it because you have no idea, really what’s going on with the variables. If you’re tracking using an outcome system, all right, and it is bound in time and is bound in number, and you do know that by a certain date x number of people should be at stage four. If they’re not there, then you still have time to fix it. If you have no clue where they’re supposed to be, or what we could do was hope for good results of the end. And if you don’t get it, well, then we did. You say sorry, better luck. Next time, you don’t know that as a child actually had an easy bake oven, i didn’t have the lincoln logs. My brother had elearning logs. I had the easy bake oven. They should also be your outcome statement verifiable, and this is all really, i’m i’m breaking it down the way you do in the book, but just flows naturally from the way you’re describing it. We have to be able to verify where we are time versus goal on dh and reassess, say more about verifiability. Verifiability basically means that some third party can look at it without spending a ton of money, because again, and this is that not to take anything away from professional evaluators, but evaluation cost money and professional evaluators and professional valuation services. I mean, these people are very good at what they do, but the point is that hopefully what you’re doing is verifiable in the easier way i mean, is there’s an old saying, you know, chicken soup is good for the soul? Well, it could be, but it’s, hard to tell. You know, what you want to do is you want to stick to things that have some fairly easily discernible evidence that can be seen and that’s what it means, my verifiable it means staying away from outcomes to talkabout, as you said before, well, somebody feels better about themselves in their place in the universe? Well, that’s a little bit nebulous. And so i would recommend that if you’re looking to create a good outcome statement, a good outcome for your program that you stay away from the cosmic, the psychic, the overly emotional and definitely the extraterrestrial. Okay, so first step to create a proper outcome statement is what decide what you want to be different at the end of this program. So you’re definitely looking forward toward the end, with the end in mind begins, and you say that the book begin with the engine dart with what do you want to be different about a certain situation or a certain set of conditions as a result of your program, start there. If you can’t define it, then maybe should rethink what you’re doing and in determining that you need to be bound in number and time and those miserable those of the descriptions as you working back, which is yes, but the idea is what you wanted start with is a change you want to start with being able to define a change. We’ve kind of alluded to this, but the basic basic idea of the changes what’s called the backs measures change in the behavior, attitude, condition, knowledge or status of those you seek to serve. So you start with the change in their behavior, their attitude, that condition and knowledge or the status and it doesn’t have to be a person. It could be a forest that could be it could could be a watershed. The status goes from being threatened to not tear being safe to being protected. But the idea is you start with the change and defining if you can’t define it, then my suggestion is you start to rethink a lot of organizations. Start with the problem. And then the next question is, what do we do? Well, what do we do? That’s that’s. The wrong place to start the place to start is first off. What changes do we want to bring about? Secondly, what resource is will it take to do that? Thirdly, you know what actions or programs will it take to effectuate that it’s? A total reverse of the usual way of approaching most of these issues. That’s. Ah, sort of a summary of of developing your own outcome statement. And there’s, obviously a lot more detail. In the book again, the book is the non-profit outcomes toolbox, we have just about a minute before the break, how do we start to apply on outcomes analysis? You have a lot of tools in the book, but how do we get there? Well, first off an easy thing by the book, but beyond that, there are any number of very, very thoughtful people who have created some of these tools that are out there. The problem is that most non-profits i don’t know about them. Everybody, for example, is heard of the logic model. Well, what they don’t understand what the logic model was originally intended to do was to intended to be a supposed to the way a lot of people are suggesting it be used. Today there are alternatives to this, and the book is one way of finding out about them, and reinventing the wheel is not necessary. These wheels have already being been admitted to the question is knowing which ones work for you. And that was the whole concept behind the toolbox approach to the book that perhaps we can talk about after the break. Okay, way are going to take a break. If you’ve not heard of the logic model, then you’re with me. So i’m going to ask robert after the break to just briefly talk about that. And then we’re going to talk about some of tools and lessons you can learn from the for-profit from the corporate sector in outcomes measurement. This is tony martignetti non-profit radio stay with us. Talking alternative radio twenty four hours a day. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss our culture and consultant services a guaranteed to lead toe. Right, groat. For your business, call us at nine. One seven eight three, three, four, eight, six zero foreign, no obligation free consultation. Check out our website of ww dot covenant seven dot com oppcoll are you fed up with talking points? Rhetoric everywhere you turn left or right? Spin ideology no reality, in fact, its ideology over in tow. No more it’s time. Join me, larry. Shock a neo-sage tuesday nights nine to eleven easter for the ivory tower radio in the ivory tower will discuss what’s important to you society, politics, business and family. It’s provocative talk for the realist and the skeptic who want to know what’s. Really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage. Tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s. Ivory tower radio, dot com e every time i was a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com dahna welcome back to the show. Our last segment. Let’s define the logic model because maybe i know it by a different name, robert, but you may know that what is that? That is actually the name of it, of the logic model is a away that non-profits have had for some years now of planned it’s, one of the tools that they’ve used for planning how to get to the outcomes from the starting point. But the logic model became very well known when kellogg adopted at the kellogg foundation. Same is the cereal people, the telephone, isha and united way of america adopted. And in both of those cases they kind of put the word out amongst their there either case of kellogg, that grantees, and in case of the united way of america, the local affiliates, that this was one of the earliest outcomes frameworks that you could potentially use not doing under do plug. But in my previous book, outcome frameworks, that was one of the things we talked about, because the idea was there were these various models, and how do they compare one to the other? And what were the pluses and minuses of all of them that had never been done before? Which is why i wrote that previous book, but the logic model truly was meant as a graphic illustration of cause and effect within a program that this input will lead to that which will lead to the third, which will lead to the fourth and hopefully get you two the the the the end point that you that you desire, the problem is it was never actually designed to be a management or tracking tool. And when organizations and there are a lot of people, very thoughtful people who do use it for this personally, i think it’s cumbersome and what you wind up with since the whole design was a flow chart, very often you wind up with all of these various lines at the doubling back on each other. So some of someone i know, okay, so we’re past that now that we’re in the outcomes toolbox, right? And why did you choose the toolbox metaphor? Kinds of the toolbox was very simple. Let’s go back to that curtain, rod, you and i, we’re going to put a human. You don’t go back to my eagle scout. No, no, i’m still sinjin. I’m going to go back. To the curtain rod, you’re not going to put up a few minutes ago without the level. Let’s say you’re putting up the curtain, ron and all the tools you had. We were craftsman. And at one point you needed that level that i mentioned and you say, bob, give me a level. Well, if the level i gave you was a stanley, would you refuse to use it? Because it was a question like all the other tools? Probably not. You would. You would use the tools at hand. Okay. In that non-profit space, most of these frameworks, our proprietary, this one belongs to ran. That one belongs to the rental of ill institute, the third one’s associated with this with this person or this institution. As a result, what traditionally happened was, let us say, a representative of that organization or the consultant came in and they would wind up basically saying to non-profits my model b a, b, c or d it’s the bass dramatic of outcome frameworks. It slices it, dices it chops, it walks the dog. It does everything. The problem is, none of them do everything. All of them do something. All of them. Do several somethings some of them do some things very well, but none of them do everything well. And so what we wound up doing was inadvertently offering them the space, a defense, eighty percent solutions to one hundred percent problems. It’s telling people, for example, that the logic model was the be all and end all was one such example. My concept is, and the reason is called the toolbox in the book, i do not care about the authorship, the ownership, the providence or anything else about any of these tools. If it works, i want you to use it, and i’m not going to tell you not to use it because you’re not using the other pieces of the same sex that’s the concept truly a toolbox reaching grab what works for you, and if you’re not oriented towards tools, think about it as a kitchen, you know, again, you know, if you have ah, you know, one brand of, you know, say, blender and another brand of you’re not going to not use them to the same meal because the different brands you’re going to use, what you need now, you’re in my space because now i mean that’s for my easy bake oven days. Okay, right. The kitchenware. That’s. What if that’s why i went there? I can see that was resonating with much more comfortable with spatulas than i am. Phillips head screwdriver. First time i used when i had to go to the emergency room that’s because you were trying to scrape a pan with. So the book has a lot of model of of these tools. Talks about, i don’t know, maybe a dozen or so. Some of the simplest ones are you get what you measure results based accountability, even one from mckinsey and company capacity assessment tool. But maybe not those necessary. But a lot of the tools in the toolbox do emanate from corporate outcomes. Measurements. Some of the some of the latter ones. A lot of, you know, there’s. A lot of what are what? No. Why is it translatable? I mean, from for-profit enough, for-profit you know, a lot of times not-for-profits community is worried about things that come from corporations. Yeah, with peter drucker. Except for money. Then i will write a cz investigators investors. But but now there is that fear. What were some of the lessons peter drucker made the comment that non-profit should be run more like business. And everyone thought that, you know, he was he was the prostate, and he was ah, heretical and my god, you know, corporations of big, nasty things. And after all we care, you know, we were the non-profit sector. The truth of the matter is that no one is more interested in outcomes in the corporate world. Now they tend to call the court that their outcomes profitability, market share, etcetera. But the idea is they’ve been leading the way literally since, you know henry ford was putting model tease out of on assembly line, there are tools, for example, like six sigma, there are tools eichsteadt saying, sabat against there are tools like six, six, six sigma six sigma. The question is, what the hells of sigma and where the six of them that’s explained in the book it’s basically a measure of quality. All right, six sigma focuses on how many failure rates are there per million opportunities to fail. I mean, you don’t really have to get into that, but the concept is it has some key insight something for example, like t q m t q jargon jail. Oh, ok, you know, you know, take your total quality, man. You know, i didn’t know what i mean. That’s what a quantum! And i’m not gonna go lock myself in georgian jail. What it means is critical to quality most non-profits when they’re designing a programme, do not ask this question, as the corporate world does with corporal world is launching and launching an effort one of the first things under six six but they would do is say, what is the most critical part of this that we need to have? If a non-profit were to adopt that kind of that kind of concept and that kind of analysis, it could go very, very far towards helping them focus on the most important parts of a program, the key things that they absolutely must have. But this is a a perspective that is very often far into the non-profit space, but very, very built into the corporate space, particularly using something like six sigma, i see a future masters degree in non-profit outcomes engineering yet it’s perfect, exactly there’ll be exactly well, but when we have maybe a moment, so we can talk about something called serve qual, which they use in pizza hut, if you imagine, think a tool from pizza being used in the non-profit space now that’s the that’s the suggestion that we talked about, regrettably, we’re out of moments right of moments, but the lesson is don’t be fearful of what comes from the non-profit from from the for-profit sector because these are all important, easily quantified things that corporations are focusing on, like earnings per share in a quarter, right? Exactly. And how do you get there? What do you need to do to get there? The book is the non-profit outcomes toolbox, a complete guide to program effectiveness, performance measurement and results published by wally wiley and sons, you’ll find robert penn is blogged at outcomes, outcomes toolbox, dot com robert, thank you very much for being on the show. Pleasure. Thank you very much for having it was a pleasure and enjoyed immensely. Thank you. Very valuable interview and and a really valuable book. That non-profit outcomes. Toolbox. I got to start sending live listener love because we have in studio love. It’s. Incredible. My sister in law, christi weber. My niece by marriage. Morocco. Weber. My father in law, which also happens to be by marriage, pete drum, live in the studio, it’s. Unbelievable friends, jason kapoor and mark silverman, friends of mine from here in the city, and i, a visitor from from baden hyre, germany. Julia lights, julia, guten tag, all live listeners, all in the studio. At this moment, of course, we’ve got live listeners around the world, including kandahar, afghanistan, which is where my nephew is listening from shout out to him in afghanistan. Right now, we take a break when we come back. Tony’s, take two, and then amy sample ward, optimize your social profiles hanging there. They didn’t think that shooting, getting dink, dink, dink, dink. You’re listening to the talking alternative network, waiting to get me anything. Nothing. Cubine are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight free that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way look forward to serving you. Hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Durney hi, this is claire meyerhoff from the plan giving agency. If you have big dreams but a small budget, you have a home at tony martignetti non-profit radio. Welcome back to big non-profit ideas for the other ninety five percent let’s ah, let’s, move into tony’s, take two this week on my blogged is let’s help a non-profit listener listener matt from minnesota, centene emailed me a question that his office was having a problem with seems that about six thousand of their end of year appeal letters went out asking people for the wrong donation amount because the spreadsheets or the query didn’t quite line up on dh. It had incorrect previous year’s donation amounts, so a fifty, dollar donors from two thousand twelve was said in the letter to have given fifteen hundred and was asked for a two thousand dollar gift when something more like seventy five or one hundred would have been appropriate and that went out about six thousand people. So matt was wondering, what do you think we should do? And i’ve got a bunch comments on the blogged from people around the country offering advice, and you can give your advice. Also, most of the comments run along the lines of send a very contrite letter, you know, apologize very explicitly and say that you’re taking steps so that it never happens again and that, you know, we value every donor. We’re very sorry and please don’t stop supporting us that’s the way most of the comments run, but you can give your advice to matt in minnesota, the post is called let’s help a non-profit listener and it’s on my block at tony martignetti dot com. I also want you to know that i’m going to be at bebe con this coming monday. The thirtieth of september b become is the blackbaud conference it’s going to be at the gaylord conference center outside washington, d c i’ll be there all day monday, doing interviews for the show got interviews lined up on mobile giving e-giving tuesday, which is a hashtag on twitter e-giving getting different society level gif ts building a fund-raising board fraud protection and a bunch more amy sample ward will be there as well. I’ll be talking to her as if we don’t talk to her enough, but she’s going to be there be becoming also, and i’m giving away some consulting time on monday. Two hours there’s two different ways to win one hour of consulting time you can either ah tweet on using the hashtag non-profit radio on monday and if you do that, you’ll be entered into a contest, and the other way is if you’re at the big con, come to the stage where i’ll be doing the interviews on the exhibit floor and drop your business card in the bowl and i’ll select a business card at the end of the day and one of you a tte. The conference will win a free hour of consulting it’s your choice can have either plant e-giving consulting or charity registration. Two different ways to win i’m giving away on our of sorry two hours of free consulting on monday, so have to either see you would be become or see your tweets using the hashtag non-profit radio, and that is tony’s take two for friday, twenty seventh of september thirty eighth show of the year. I’m always privilege to welcome amy sample ward back she’s, the ceo of the non-profit technology network, and ten her most recent co authored book is social change anytime everywhere about online multi-channel engagement her block is amy sample, ward, dot or ge and she’s at amy r s ward on twitter. Welcome back, amy, thanks for having me, you sound terrific, you’re you’re in toronto, on skype, right? I am. Can you hear me? Ok, actually, yes, sounds very, very good, actually sounds almost sort of studio quality. You must be in a nice, quiet room. What were you doing in toronto? I i’m not. I’m actually in a hallway, but i’m glad it soon. Good. I’m here for our test interactions with the conference yesterday, and a lot of it was a lot of fun, actually, people from all different sides of the non-profit technology, a topic coming together and a lot of a lot of case studies sharing what they have been working on, things like that, okay? And, uh, you want to share one thing that is memorable for you so far from the conference. I was really excited how many people were there ready to talk about data, not as a like idea, but people saying, oh, so we’ve been measuring x and we have seen this trend have you seen it? You know, and really jumping into commerce stations with the expectation that everyone else was also really looking at their impact, really trying to quantify what they were doing and, you know, share their tips or commiserating in some failures together. Cool sounds like a lot of valuable cross talk, all right? Yeah, i guess you’re going from toronto to washington area for b becomes yes, exactly. Okay, we’ll talk about that a little later. I know i’ll be seeing you there, but we want to talk about today optimizing your social profile. So we’re getting a little a little a little tactical today. Sometimes we’re sometimes were strategic and little, well, theoretical, but always valuable, but today would be a little tactical. Um, wait, we got to keep our social profiles, whether it’s, facebook, twitter, these have to be aligned with our work. How do we how do we make sure we’re doing that? Well, it’s, you know, i think a lot of people start from this place where they have heard that, you know, social channels, all these social profiles are an opportunity to extend their brand or you really make themselves visible out there. And so that here these kind of jargon, jail type phrases and think, oh, great, so we just put up a facebook page and, you know, put slap our logo on it, just like our website. Excuse me. Hey, but in reality, that’s not what? Extending your branded but also doesn’t match what’s happening there. It isn’t a good representation of your mission. So how can those channel really serve that goal? Well, think about it. Not just and here’s your logo and your profile picture, but who are the people behind your organization or who had that? Supporters? You know, how do you how do you let those social channels? The social, but also really clear photos, text, etcetera. You could explain just what you do, you know, it’s an opportunity. All the webs, you know, website like present that different but targeted across across the web. You know what i think about organizations that do kind admission direction well, you, whatever channel you’re on, you know, it’s, but it feels different each one feels like, you know, a different room in the same house, you know, the living room is maybe still the same style of the people that lived there, but it has more couches and maybe a fireplace, and then you go into the kitchen and again, maybe same style of the people that lived there, but this is where, you know, there’s more lights, there’s, a bunch of cookery, etcetera. So so how how do you make that on the different social profiles will, first of all, don’t forget that they’re trying to help you. You know, you don’t want to try and hide all of the different components of that facebook page, for example, let those pieces be there because people on facebook, i expect them to be there used them to your advantage, you know, you don’t and feel the furniture out of every room where all the way across the house really put, you know, make those counters. The best darn couch is, they could be in the living room, even though maybe there you’re branded colors and they met kayman uniform makes sense, but before and even before you start there, i mean, you have to take a look at which channels you should even be in, you know? You’re talking about a lion with where your people are, you know, you you have to know that and what we’re just what sites are appropriate for your for your work and your people exactly, and some of that, you know, i’m always surprised when i think data is important and helpful and valuable, and if you can look at data to say, oh, wow, you know that the demographics of these certain tools or that you know, our our community, probably there that’s only one side of the equation just because you may have a bunch of, you know, parents between the ages of thirty six and forty five in your community, it doesn’t mean that they necessarily want to be engaging with your programs and content on facebook just because demographically, they’re probably on facebook, they maybe see facebook is a, you know, a place to go share photos of beds with their parents. You know what? It’s nine o’clock at night and they’ve finally gotten tohave happen our to themselves, they don’t want to. Spend a half hour with you, you know, maybe there’s a different channel for your for engaging with your community beyond just what the demographics say. So i think you have to also look at what is the content you even delivering just because your people, maybe you’re on twitter, the content you’re sharing with them, maybe can’t ever fit in one hundred forty characters are maybe isn’t something they’re going to pick out of their twitter street. You know anyone? Who’s just opened up twitter and let it sit there it’s just flowing by so finding a match between like you said, your community and the channel, but also your content in the channel and made it may just not make sense to be posted there. Okay, we’re going toe were to take a break on dh. Well, amy and i have ah, well, extra time today, so we’re going to keep talking about aligning your work with the social networks where you where you ought to be, how to keep consistent with the brand and even, you know, if you happen to be in a campaign, how to do that promotion successfully and when we come right back. It’ll be mohr live listener, love. Stay with us. You’re listening to the talking alternative network. Oppcoll are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Dahna have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Lots more live listener love we’ve got listeners in moscow in chung ching, beijing and shenzhen, china, for those in china knee how? Seoul, korea, seoul always checks in always multiple people in seoul i love that anya haserot for our listeners in in korea and also tokio japan frequently have people from japan could each awhile. All right, amy, um let’s, let’s, wait, we got to get to some details here so we don’t leave people which i know concerns you as well, you know, we don’t leave people with more questions than answers, so let’s let’s get in. I mean, how do you how would you test whether twitter that’s a great example because it does go by so fast? What questions would you asked to determine whether twitter is a good platform for you? Treyz well, i mean, i think we’ve talked about this on the show before and that is try to do some research, ask people directly, you know, do you want to be engaging with us on this channel? A are you using this channel? You know, just try and get that information, but there is nothing like the empirical proof of just testing. It and, you know, setting up a profile even if it isn’t, you know, necessarily the most intense organizational profile, and you have a mess of content strategy if you just want to devote a couple weeks testing the channel tested out, see how it goes, keep track of what you’re doing, you know, organisations that have really been able to increase amount of engagement on twitter have done things like, you know, don’t just track all we put, we tweeted, and people reply just but say what time of day did the most retweets happened? Not just when did you tweet, but when we’re other people finding your content and re posting it, you know or how many times did people reply or or retweet a certain post versus another one? Okay, what was special about that content? You know, really tryingto understand the mechanics of what’s going on with the community there because, you know again, it is both the content and the people that your you have to try and match, so testing it out is the only way to really you know, prue? What? What does that what doesn’t work okay? And then, of course, you have all your analytics, the analytical tools also, exactly. Okay, let’s, talk about the profile now, since you know we’re supposed to say we’re focusing on the profile what you get let’s, keep with the twitter example, but then we’ll look at a couple others because you and i have some extra time together today twitter, twitter, your your limited number of characters you khun you can devote to your profile how how do you know what belongs in there? Upleaf well, i think what what belongs first of all is the shortest version of what you can say about your mission. Next is who it is that’s tweeting because at the end of the day, no one thinks it’s actually quote unquote your organization, they know it’s, some staff, a person or people, so call it out, make that transparent, and then leslie is including a link backto either you know what i mean to your website, but i would encourage you not to just use the home page of your website to send people to a more tailored entry, whether that’s, you know, maybe a community page where you linked to your different social profiles and then expect people to be, you know, clicking back and saying, oh, this is where you know they engage or maybe of a specific program area you want a link to but include that direct connection back to the website let’s, talk about facebook profiles. What if you have? If you’ve gone through your analytics, you determine that facebook is a suitable platform for you is what you’re goingto do on your facebook profile. It’s going to be different than twitter? I mean, it allows more media, too. Yeah, exactly. And you know it, what you do with that profile, especially on a channel like facebook where there’s, just so much content opportunity, you’re setting the tone for how you want people to engage with that page, are you? You know you have a really engaging, bright fun, you know, header, photo and and you are posting photos along with your text well, that’s encouraging the community to also pose that you know, that’s, the content they seize on the page, or are you you know, do not even have a header image, and then you just have your logo is your profile photo, and you’re just, you know, constantly posting links. To your website? Well, if that’s the nasty example no one’s going to post because they don’t have a link to your website to share, you know, you really think about it as, like here’s, the example of what you want the community to do and build it out around that which is why, you know, some of the most engaging facebook pages, the ones that have, you know, the most number of people that like it, but also consistently engaged with paige are ones that have photos of the community or, you know, photos from events that the organization has done things where people go to the page and they see it as hears that window into the programs and the impact the organization is having and of course, you want to be there. Don’t you want to be a part of the fun impact and, you know, making that mission happen? Of course, you know, on one side, we certainly think that’s what people be on our website, but they just get so heavy and bogged down with every piece of content we’ve ever created and, you know, on the social profiles we get highlights the really great engaging pieces first, here we are talking about twitter and i get a little phone quick phone alerts when i give a new twitter follower. I just got a new twitter follower as we’re sitting here talking about twitter kapin remind, you have to be my niece who’s sitting in the studio, but no would take whatever the hell we can get it. And if you want to join my niece, you khun, you can follow me at tony martignetti um, let’s let’s keep keep going because, you know, i get i get a little ah troubled, always talking about twitter and facebook. Let’s, let’s, pick another couple profile what’s, another what’s, another another site that you see non-profits spending time on and doing well and again after you’ve been through your own analytics and you’ve tested it as amy was describing, you’ve described that this other channel, which is about to talk about, might make sense for you. What? What should your profile look like on that channel? What do want talk about amy? You know, i’ve seen some non-profits re certainly really doing a great job on instagram and, you know, it’s, obviously a morning platforms so you’re not going to see, you know, on facebook, sometimes you see a big organization has, like, you know, a thousand likes on a poster on a image, and you’re just not going to have a thousand likes on your instagram photo or video, but you’re still gonna have some, you know, andi, what i think is great is that organization you’re already planning and creating this content well, you have images, and you you have what, mr graham? So, you know, each channel could be the same quote unquote, like horse, which is packaged in different ways that makes sense for that channel. So including instagram in your your list of outlets, i think it’s great a great thing to test out to try see if you have community there because it’s so unlike facebook, where if you posted, you know, multiple posts and multiple photos and one day people would, you know, get a little turned off the algorithm is hiding your post already from, you know, most of your your fans, instagram there’s, no filter, no one, you know, whatever isn’t in the cds in the feed and it’s not the kind of channel where organizations they’re saying like if you post multiple times in a day, people are getting tired of it instead they’re like oh, cool, what are you doing now? You know, because that’s, the culture of that channel is cool. What what’s the photo? What are you doing now? And just kind of scrolling through them? Okay, now you and i devoted segment not too long ago, teo tumbler so and listeners could go back and look for that. So we’ll we’ll skip tumbler, but what’s, another what’s, another site you you’d like to talk about? Same, you know, same same you know what? What should you profile be focused on? Yeah, i mean, i think one as faras like this conversation of extending your brand and really you leveraging what the components of that platform are to engage people, you’ll bring them into your content. I think youtube is super underutilized because for non-profits you can have so many of the additional youtube customization tools and components for free so you can have a totally branded youtube channel. You could have called action and your video i mean there’s just so much that non-profits they’re missing out because, you know, even if you don’t have huge, like documentaries it’s not hard to create videos, especially now that, you know we’re all we’re all create them with their phone, even so having these short pieces, whether captured at events or, you know, even like a thirty second video that says we’re about to launch a campaign tomorrow you get ready and it’s just it’s just kind of there to make people feel like they’re in the know, and they’re part of your work again because you can post it to a channel that’s totally branded you could have, like, like folders, you know, hear all the videos about this topic on people can scroll through, i think there’s a lot of potential with youtube non-profit durney kapin okay, maybe we should devote a show. Teo youtube. Okay, okay. And those folders appreciated referring teo playlists. You can have a playlist on different topics like on mind theirs. B b com twenty twelve there’s different conferences have been too there’s. One for stand up comedy, i think that’s the folders you’re referring to yet played their playlist. Okay, okay. All right. You know, since we have the luxury of time, is there one more channel? You want to. You want to talk about? Hyre no. Okay, i don’t want to just spot, okay? Okay. Because you think about it. That’s ok? We got it. We got other topics. We don’t talk about depth on channels. Um, let’s, talk about your campaign. If you happen to have a campaign, whether it’s a thirty day campaign or, you know, a more traditional sort of campaigns, you know, might last three year, three, four years, you know, some capital campaigns go on that long. How do you expose that campaign within your within these the social sites profiles? Well, and then this goes back to the earlier point about really taking advantage of the specific functionality that each platform has, you know, unique teo like with facebook because that’s leverage that is very in the example. You have two photos that you get to take advantage of. You have that big header image, but then you also have your profile photo, and again, just how you are setting the tone for the kind of engagement you want there campaigns have also been really successful at taking advantage of that profile photo and encouraging people to eat to share that and they get their own profile photo. And really spreading the campaign message or brand that way, you know, because it’s facebook makes it very easy just click on something and say, make-a-wish my probono so where, you know, on other channels, it may not be quite as easy, but you see, you see similar profile photo based campaign extensions on twitter, you know, where they have, you know, i think it’s called a women are things like that where you’re just adding kind of an image layer on top of the photo, so it has a little, you know, i’m sure you’ve seen them stars are a little banner along the bottom that says, you know, media campaign hashtag etcetera so i think that’s a really clear called action for a campaign is like, okay, today we’re launching everyone make this your profile photo, for example, andi, i think one of the most recent, very large scale example that that was the hrc campaign about turning facebook red. Okay? Ohh even write human rights campaign. Yes. Ok. Yeah. And you know beyond just the image on the on the various profiles associated to a campaign. You also have the opportunity. If you are, you say running. A campaign where you’re really encouraging engagement on twitter and you know you have a pacific campaign hashtag go edit your twitter bio to say we are running this campaign the hashtag learned more so that as people retweets your tweets and they’re like, oh, my retreated this, i’m going to check him out, they don’t open up, you know your twitter profile and see okay, you’re some organization based wherever you know, make sure that you’re you’re actually updating the profile information on the different channels when you’re running a campaign and not just the image or don’t just start posting the content, make sure that you know the profile itself when people find you explain the campaign and just your organization. It’s probably so easy to forget toe update your profile here you are doing all this multi-channel strategy around a campaign on don’t forget toa talk about it and you’re and publicizing your profiles exactly because you set the profile up, you know it’s, not something that people keep up to date and that’s that’s sort of i mean, that’s really subsumed everything everything you’re saying you got news all the time profile is not something you only look at when you set up the accountant on don’t look at it that’s all subsumed in what you’re saying, right? Okay, especially during campaign times when you’re getting in theory, hopefully a lot more new people singing your social profile. Well, they’re saying that for the first time, they want to know why. Five friends, we’re just talking about you and of all that you have is information about your general mission. Well, they don’t know why they’re friends were talking about you, you know, it’s a great place to put some of those campaign hooks and called action just in a couple of minutes. We want to emphasize something that you and i have always talked about. This is not only multi-channel online, but you’re offline strategies have to coordinate with all this as well. Exactly. So that was your if you are planning to have any direct mail pieces, you know, make sure those match up and it’s a great way to think we checked before time. Direct mail drops with when you launch things online, so send an email that says, hey, we’re going to be, you know, standing up for this campaign a couple days later and direct mail piece comes and then you know, that same day or the next day, you really launch it on social well, by the time you tweeted they’ve already seen it three times in really personal ways that got emails, they got, you know, postcards and now you posted about it on twitter there, ready to actually engage. Excellent. Okay, we have to leave that topic there. It’s time for your your first sixty second style stop. Wei had this. We’re talking. Yeah, we’re talking about either travel or leisure or food. What? What do you have? Sixty seconds. Only sixty second style stop. Oh, my goodness. Well, i was thinking about this today because i am actually traveling and my at least my personal tip is whatever i need right after i land whether it’s, my pajama or, you know, food, whatever. I put that in my like purser carryon bag because i hate feeling like i have to unpack my entire suitcase just to go to bed when i get to the hotel in the night or something, you know that way, whatever you actually need in your first few hours where you land is in the same bag outstanding. Cool. Thank you for sharing. Yeah. From the hallway in toronto. Amy sample war. Exactly. Any simple board ceo of non-profit technology network you’ll find her blah, gamey sample war dot or ge, and on twitter at amy rs ward and i’ll be seeing you on monday with your co author, alison kapin, right? Yeah, and looking forward to it. Okay, cool metoo haven’t seen you for a while. Bye, amy. I think i got some last minute live listener love new bern, north carolina, paradise valley, arizona bloomfield, new jersey and bill in court, france welcome live listener love and, of course, always to our podcast listeners podcast pleasantries, always grateful for the podcast listeners next week. Roger, matt lov and joy hunter show you are the co authors of non-profit investment and development solutions, a guide to thriving in today’s economy, and they will be with me for the hour over nine thousand leaders, fundraisers and board members of small and midsize charities listen each week, you know how to reach me. If you’d like to talk about sponsoring the show, we’ve got one that’s going to be starting next week, early october. Our creative producer is claire meyerhoff. Sam liebowitz is our line producer, shows social media is by deborah askanase of community organizer two point. Oh, the remote producer of tony martignetti non-profit radio is john federico of the new rules, and our music is by scott stein. I hope you’ll be with me next friday, one to two p, m eastern on talking alternative broadcasting at talking alternative dot com e-giving didn’t think dick tooting getting thinking. You’re listening to the talking alternative network. E-giving nothing. Good. Are you a female entrepreneur ready to break through? Join us at sixty body sassy sol, where women are empowered to ask one received what they truly want in love, life and business. Tune in thursday, said noon eastern time to learn timpson juicy secrets from inspiring women and men who, there to define their success, get inspired, stay motivated and defying your version of giant success with sexy body sake. Soul. Every thursday ad, men in new york times on talking alternative dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. You’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. This is tony martignetti aptly named host of tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio fridays one to two eastern on talking alternative broadcasting are you concerned about the future of your business for career? Would you like it all to just be better? Well, the way to do that is to better communication. And the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership? Customer service sales or maybe better writing are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. If you’re in the new york city area, stop by one of our public classes or get your human resource is in touch with us. The website is improving communications, dot com that’s improving communications, dot com improve your professional environment. Be more effective, be happier. And make more money. Improving communications. That’s. The answer. Talking dot com.

Nonprofit Radio for August 30, 2013: Trim Tab Marketing & More Social, Now What?

Big Nonprofit Ideas for the Other 95%

Listen live or archive:

My Guests:

James Heaton: Trim Tab Marketing

James HeatonJames Heaton is president and creative director of Tronvig Group. The metaphor of “trim tab” as one person who can move an entire society has professional and personal meaning for him. He explains how something small and seemingly insignificant can make a big difference in your marketing. And how to figure out what that small thing is. (Originally aired on July 20, 2012.)

 

 

 

Amy Sample Ward: More Social, So What?

Picture of Amy Sample WardAmy Sample Ward, our social media contributor, co-author of “Social Change Anytime Everywhere” and CEO of NTEN, has thoughts about how to manage the internal changes when you make social media a part of your office culture.

 

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. I hope you’re with me last week, i’d suffer pilot nephritis if i learned that you had missed cool crowd funding dahna ostomel, founder and ceo of deposit, a gift, shared her wisdom on how to create a successful crowdsourced campaign from appearance and copy to who you’re reaching and how and in-kind investment anita fi willis, vice president of strategic partnerships at new york, needs you. She and i talked about how to create or grow your in-kind giving program, she stepped through the process from assessment to thank you this week. Trim tab marketing james eaton is president and creative director of the tronvig group. The metaphor of the trim tab as one person who can move an entire society has professional and personal meeting from him. We’ll hear about both of those he explains how something small and seemingly insignificant could make a big difference in your marketing and had to figure out what that small thing is. This is an archive show originally aired on july twentieth last year and more social now what? Amy sample ward, our social media contributor, co author of social change, anytime everywhere and ceo of non-profit technology network, has thoughts about how to manage the internal changes. When you make social media a part of your office culture, amy’s lives and on tony’s, take through this week, take time off. In fact, i’m off this week. Where, ah, were pre recorded. My pleasure. Now, to bring you. James he eaten and trim tab marketing with me now in the studio is james eaton he’s president and creative director of tronvig group. He grew up in florida and left the u s at nineteen for an eight year odyssey in asia, where he had a near death experience in the north of tibet, became a terra bod in buddhist monk in thailand and studied calligraphy in japan. He’s, fluent in japanese and proficient in chinese tronvig group, has worked for clients in a wide variety of business and non-profit categories, including museums, community organizations, funds and think tanks. His philosophy is based on the power and efficiency of truth and importance of doing good in the world. James speaks on marketing and branding, and he blog’s at tronvig group dot com. I’m very pleased that his work and his very interesting background bringing to the studio james welcome. Thank you, pleasure to have you on the show. What is your definition of marketing? Marketing is tactical activity that you engage in on top of your brand messaging so that’s, very dense technical activity, your brand messaging, what does? What does it mean in your heart? So for example, uh, marketing activity will get you to buy a particular toyota s o you’ll see an ad, you’ll say, wow, that’s a great price. I’m going to go buy that toyota, and but that needs to be built on a brand and it’s the brand that allows you to ally yourself within that that product and believe in it so that you will subsequently say, never buy another car other than a toyota for the rest of your life. So the marketing is tactical in the branding is strategic ah, the marketing ask youto to engage in a particular activity make this donation volunteermatch volunteers have to be all about money that’s right here beyond our board and that supported by your mission, you’re your brand or the the the notion in people’s mind of, of why you exist and why you matter so ah, the so marketing is essential as the communication tool to get out a request for specific activity and you want to do this all in your own voice, right. This is why marketing you matters that’s, right? You want to do it such that you are creating a sense of alignment with your with your organizational with your organizational brand. You want them to do what you want them to do. But then, at the end of the day, you also want them to believe it and believe in you and believe that they have done something good. And before they can believe in you. They have to know about you and there’s. Where the right communications eso marketing is communications there’s an interesting statistic that just came out from nancy shorts. Men’s blood getting attention which says that eighty four percent of non-profits characterized their own messages as difficult to remember. Oh, my eighty four percent of non-profit difficult to remember difficulty. Remember how this is a communications, but they know it well. Yeah, then and there’s nowhere. This issue, they know. So, what we gonna do to cut through this so first, uh, one thing that’s important is teo. Not be afraid of marketing. When people think of marketing the i did get a little bit of cold. Feet like this is something that’s going to be costly it’s going to be in order for it to be effective it’s going to have to be big, and for some people it’s just a pejorative term. And for some people it’s a sort of term it’s ugly thing it’s a it’s, a it’s, a it’s, a right it’s a for-profit or it’s a commercial activity that non-profit shouldn’t be engaged in, but actually because it is about communication. If you have an organization whose mission is good who’s doing something good in the world, it’s almost a crime not to communicate that if you don’t communicate that thousands of people who are actually in alignment with what you do, who care deeply about what you do don’t know about it, right, you don’t want to hide and right. So marketing is your is a means teo, get that out in your own voice. Um to those who are already predisposed to want what you do to to want to support what you do. Ah, so it’s not it’s, not about a chain, you know, trying to create a marketing message like a ginsu knife. Kind of like push of course, it’s really about just explaining in ways i think old thirty second infomercials at four in the morning or too expensive, anyway, it can’t be engaging in that. So put those aside no it’s about communicating the true value of of your offerings so that people can understand it with with, with clarity and and and understanding of what there they need need or want to hear. So it’s this overlap this intersection between what you are and what you do and what they’re ready to listen to and to find that place and we’ll talk about. We can talk about that a little more in in a minute, but don’t take over the show we’ll get, we’ll follow my agenda, okay, okay, but we’ll get to that point, but you have some very good ideas. First, about howto identify who these people are, who might be predisposed. We have just about a minute before the break, and then we have lots of time after the break, so we just sort of tease the, uh, the your idea around finding the right people for your message. You have lots of information already, probably about your constituency. Who gives you money? Who comes to your events? Who visits your institution? That data, i cannot just sit idly at the, you know, in the corner somewhere. One of the things that an organization can do that can be tremendously effective in this is something that anyone can do, and it doesn’t require any money at all. And that is to take all that data and build it up into what we call personas teo to make of that information, eh, really, person, something imaginary person that you can talk to that will, that you can use toe bounce off your marketing ideas and your location idea. Okay, we’re going to talk about these personas after the break. Hope you stay with me. Trim tab marketing with james eaton talking alternative radio twenty four hours a day. Do you need a business plan that can guide your company’s growth? Seven and seven will help bring the changes you need. Wear small business consultants and we pay attention to the details. You may miss our culture and consultant services a guaranteed to lead toe. Right, groat. For your business, call us at nine. One seven eight three, three, four, eight, six zero foreign, no obligation. Free consultation. Check out our website of ww dot covenant seven dot com are you fed up with talking points? Rhetoric everywhere you turn left or right? Spin ideology no reality, in fact, its ideology over in tow. No more it’s time. Join me. Larry shot a neo-sage tuesday nights nine to eleven easter for the ivory tower radio in the ivory tower will discuss what’s important to you society politics, business it’s provocative talk for the realist and the skeptic who want to go what’s really going on? What does it mean? What can be done about it? So gain special access to the ivory tower. Listen to me. Very sharp. Your neo-sage tuesday nights nine to eleven new york time go to ivory tower radio dot com for details. That’s ivory. Tower radio. Dot com. Every tower is a great place to visit for both entertainment and education. Listening. Tuesday nights nine to eleven. It will make you smarter. Hey, all you crazy listeners looking to boost your business? Why not advertise on talking alternative with very reasonable rates? Interested simply email at info at talking alternative dot com so let’s, look a little more into these thes personas that may be could be a donor or could be a potential boardmember or maybe some other kind of volunteer. Or how do we identify these people? You want to think about who engages with your organization and essentially list them out first by type? You know we have donorsearch thes general characteristics age, you know, sixty five who’s retired who’s, you know, has time now too volunteer at the organization and so forth. So you you’ll know these people are but what you need to do is too create hey ah, an amalgam of a couple different people, but then make that into a persona that is very specific. So it has a name birthday on address. Particular children, particular pet peeves. Interests? Yeah. Such that you can actually write a journal entry and their in their head a cz if you were them. And of course, you could have multiple personas for each category. You wanna have a view percent might be a teenager. That’s, right? I also be your retiree that’s, right? You want to create a number of them? I think the maximum number is about nine but you want to have these very specific persons and you, khun, you know, grab a picture off the internet, give them a face, make them as real as possible, and you can actually bring them to meeting. What else do we know about them? What? Where they shop exactly where they shop. What? That, what websites they visit? You know what they do in their free time? What their secret fears are? What would be the hope? What would be the worst thing that could possibly imagine happening to them in their entire life for you? So that you create something that’s sort of a sort of psychologically formed imaginary person. And you give it a name and a face, and you use that to look at what you’re doing. Look at oh, we’re going to send this appeal letter out. Well, what would george think of that? And you be george, read the letter and say, well, this is this part of the letter is silly. I don’t i don’t care about that. So it gives you this consumer. Ah, perspective on what it is that you’re trying to say and it can make it substantially better. And it takes some work, but it doesn’t really cost you anything to put this put these personas together and it doesn’t cost you anything to bring them to a meeting and some people, like physically, like, have a little alright, stand on then or do these people talk in the meeting? What are we doing with them? You could so yes, they will criticize and review what you’re planning on doing that the actual program that you’re going to come to put out there, and that gives you this view that internally you don’t have and it’s, like focus group almost, but you but you’ve got this sort of imaginary person in the room and this can be extremely beneficial if particularly you then sort of look at your organization to create a kind of a latto vent diagram. What do we do? What we do this and we do this and we do this and he’s like the three areas of our of our activity. Where do these personas overlay on that you could like? You have little chest piece is almost like where did they sit on this thing? And where is our sweet spot that is? That is going to capture the broadest group of our constituents. And how do we need to talk to them? Who are they? And what language did they understand and will make sense to them? You can then tail your broad brand message. Your your your overall institutional organizational messaging to speak to them it’s one hundred times more reflective already already writing in their voice. I mean, you said you can even write their journalist that’s, right? Right? To write to them right to a specific person and not to this sort of amorphous, fuzzy general audience. And it will make whatever you’re doing one hundred times better. Okay, who do you who should be involved in creating these personas? Well, that’s an interesting thing and and it’s. Okay, say that’s a good question. It is a great. Even though i admonished you before you can say that’s a good question, that’s allowed. Can i tell a little story about this? Sure welcome. Who should? Who should be involved in understanding the consumer’s perspective in relation to an organization? The best answer is everyone that may be impractical, but arnel lehman, the director of the of the brooklyn museum who i think has a kind of a visionary and an adherent to trim, to have marketing, whether he recognises it or not initiated a few months back. A new program on this institution wide program where he requires every single person in the institution, whether the c f o the chief curator or a research associate to sign up on a sheet or not maintenance maintenance on a rolling basis. Ah, spend an hour on the floor of the museum interacting with the general public. Yeah, and just a knauer or an hour a week or just an hour on a rotating basis. So i don’t know how many employees they have. Quite a few, so copy takes a while to get through that cycle. And i think he instituted this, you know, basically with a switch of an aven edict in this case, and i think there was quite a bit of resistance internally to this. But what this does is it gives everyone that kind of on the ground retail insight about the experience of the exhibitions at that museum. Uh, the insights gained there will have, eh, a long term sort of cascading impact on improving everything that they do because they’ll be aware of the ultimate final on the ground, sort of experienced how people are using that museum because they’re interacting with absolutely answering their cause. They get to their watching. Maybe even yes. And i went to an unrelated meeting there recently. And when i came out of the meeting, i went into the great hall, and there was a fantastic exhibition there, and i had to tell somebody about it. So i walked overto this man who looked official. And i started saying, this is an absolutely fantastic exhibition. And, well, what was it? What was it was thie connecting cultures in there in the great hall? Okay. And we started up what turned into a forty five minute conversation about the exhibition and the institution and how it relates to the public. And it turns out that he was serving his his one our mountains from the borders of his three quarters of his one hour, i think, to both of our both of our ar benefits and that it was actually edward bleiberg who’s thie, curator of egyptian cloudgood on ancient eastern art. So but what he learned from you in that forty five minutes, do you think it was very interesting because he had contributed to that exhibition and he was resistant to the notion of that exhibition? And i spent, like fifteen minutes extolling how basically saying why? I thought the exhibition was great. And in fact i brought my kids to the exhibition that the following saturday, and they thought it was great. So he was getting retail in sight. He was getting what? No, i as the actual, like coming to it, knowing nothing about the background or the struggles that led to that exhibition, but the the actual user interface he was getting a firsthand account of how his work and the work of all the other curator’s who worked on that played out on the and this is the this’s, the tactical experiential level which makes all the difference for the success or failure of a particular exhibition, and ultimately of the institution and all that. And in order for that to happen all aren’t a lehman had to do is just have this idea. Yes didn’t cost him a thing. And this would obviously contribute to the creation of the personas? Yes. Okay. James eaton is president and creative director of tronvig group, which you’ll find at tronvig t r o n v g group. Dot com. What is tronvig yeah, that’s. My great uncles name. Carl tronvig emigrated to the united states in the nineteenth century and went to north dakota. Okay, south next-gen in memory, and we’re gonna talk a little about another family member of yours shortly. Let’s, talk about the trim tab. What? What is it? What’s. A trim tab. And why is this trim tab marketing a trim tab is, uh, a little a device the edge of a rudder that helps it turn. But the importance of the trim tab is a metaphor is let’s. Say you’re a child and you’re in a bathtub. And you have a little replica. A miniature replica of the queen elizabeth to this huge ocean liner and it’s floating in the bathtub. And you want to turn it well, the natural reaction would have to be in the tub with my brother. Do i? I hated bathing my brother. You want to turn the ship chips, and i’m there alone, we think my little boat. So you touched the bow, right? To turn the ship. You wanted to go left. So you you touch the touch the bow and that turns the ship. But if you had an actual queen elizabeth to ocean liner and you wanted to turn it by touching the bow, the force required to move the ship by touching the bow is astronomical. So how does this ship actually turn the rudder? Right. The rudder is in fact the size of a house, so i can’t turn it with my own strength. So in fact, on the end of the writer there’s, a little tiny rudder i called a trim tab turns in the opposite directions writer creates a vacuum and allows the rider to swing easily the direction that you wanted to go. Okay, so now if i take that model and i lifted out of the water and i tried to figure out what makes this ship turn it’s going to be very difficult for me to understand that it’s, that little tiny trim tab on the tip of the rudder on the rather runner on the redder, they’re actually allows me to easily turn this ship. So this notion of the obvious small changes that can turn the whole organization is what we’re talking about. This is the notion of a trim tab this’s finding those things that that actually can steer the whole system in the direction you want but are not big, they’re not costly, they’re not. We have this idea that big solutions are big problems have to be solved with big answers that end marketing is one. Of these big answers it’s like oh, well, we need to have more money. Well, let’s, let’s mount a big marketing dr and that there’s big marketing drive is going to give us big results. That notion is flawed and that’s good news for small and midsize charity is very good news in the fact of the matter is that if you think about the system and you think deeply enough about changes that can be made at the user experience level, there are some very minor that’s what i say when i say tactical, they’re very minor changes that can be made that can have the same effect as these big marketing programs were. We recently did a thing for the bronx museum, where we were asked to get more people to come into the museum. Ah wei have a certain amount of money, and they wanted to do a traditional marketing program, you know, bust signs, bus shelters, subway posters and so forth, which we did, but we set aside a little bit of that money to do something else that they didn’t really ask us to do. And that was to change the sign ege on the door and the windows of this at the street level of the museum. Okay, that thousand dollars from the however many thousand dollar budget we had was the best money we spent because that’s what actually brought people? How do you know that? How do you know that? The door sign it and the windows made the difference. Because when we were a few, a few a few things one when we were talking to people as they were walking on the right on the grand concourse, they’ve been there for forty years. Ah, and we were asking people on the street will what’s this. And they were saying, i don’t know they’re working buy-in causevox busy. Is that? Is that a courthouse? I don’t know. And if you looked at it, then considering okay, why don’t they know? Well, let’s, look at it. Oh, okay. There’s. The sign the sign is is way up there over the top of the door and there’s a flag way up there. But people tend not to really look up when they’re walking down the street. So and it’s a beautiful building. But there was nothing on the front door that you could see that the windows there wasn’t really anything that was big and obvious telling you what this was and and they were announcing in this case that they were free. So we put big orange signs in all of these places that you would see on the street and lo and behold, people walk. How come? How can charities find their trim tab? The the example that i give you that i give you a minute ago about understanding who you’re talking to and how they see you is a is a is a kind of trim to have activity the personas as a function of your spending the time because i think any trim tab action requires a kind of research it requires thought you’ve got to find that thing it’s not going to be obvious it’s not going to be the the i mean the thing that’s right there in front of you it won’t be the big an obvious thing, so you have to look at your system. How does it operate? What mental models are you operating with? What is what is this? And this is also how personas are interesting because they get you out. Of your mental models, you’re your marketing department might have its own vision of, like what? What the organization is or what have you and you we work psychologically with this kind of shorthand? We don’t necessarily think through every step along the way that gets us to a particular decision. We we use shortcuts and mental models are a shortcut, and we have them for our for organizations and and the way we operate and also who we think we’re talking to. Bye that’s what the specificity of these personas? Why it’s so important? Because you’re getting at something that breaks through these short hand models that we have of, well, we have this, you know, the retired over sixty five crowded and is too superficial, yeah, it’s the need to get into the detail we need to get in. We didn’t think we need to talk to the time you know, the curmudgeon, right, who comes every saturday and, you know and complaints to the guard, you’ve got to get into his head and start talking to him, and then he will break down your you’re in perfectly formed mental models and help you create useful ones, we have just a minute before we have to go this trip tap metaphor has personal residence with you. You explain. Tell listeners why that is. Yes, well, the notion is not applied to marketing. It may be mine, but it’s, not mine at all, in the sense that my great great uncle, buckminster fuller, whose people know as thie, inventor of the geodesic dome, futurist designer argast maximilian of the dime actually and map, and maxine carr and and the geodesic dome, which everyone knows because it’s, the lightest, most cost efficient, strongest structure in the world and your uncle, has this on his on his tombstone. Great uncle martignetti he on his tombstone, has engraved. Call me trim tab. Great nephew of buckminster fuller, james eaton is the president in creative director of tronvig group. You’ll find his blaga tronvig group dot com james, a real pleasure having you on the show. Thank you, thank you so much. My pleasure. I was a very touching end to that interview. I remember it very finally, we’re go to a break, and when we come back, tony’s take two, and then amy sample ward talking about cultural change. When your organization becomes more social, how do you manage that? Just keep listening. E-giving didn’t think dick tooting getting ding, ding, ding ding. You’re listening to the talking alternate network e-giving. E-giving good. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications? Then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way look forward to serving you. Hi, i’m lost in a role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour eleven a m we’re gonna have fun shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a m on talking alternative dot com you’re listening to the talking alternative network. Hyre sametz hi, i’m kate piela, executive director of dance, new amsterdam. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. Durney welcome back to big non-profit ideas for the other ninety five percent, i can’t send live listener love this week, but i certainly do love the people who are listening live were pre recorded this week for a couple of weeks, but i know california, texas, oregon occasionally, and we got oregon represented very soon with amy, new york, new york, brooklyn, new york and all our asian listeners. I’m sure you’re out there live listener love to each of you, thanks so much for listening podcast pleasantries for everybody listening through itunes and all the other podcast sites that the show is on. Thank you so much, tony, take two a sigh said, i’m away this week. If you go to my block this week, you’ll see it says gone swimming, and i’m a tte bethany beach in delaware taking a week completely off offgrid off line i’m not looking at email, not checking phone messages, not checking twitter it’s just a week disconnected on the beach, and i heartily recommend that for you you’re each in a urine e-giving profession you’re either giving to the organization or you’re directly giving to the people that you’re non-profit helps. And when you give and give and give, i believe you’ve got to take and that is time off. So think about yourself. I hope this summer you took time off to whatever you whatever you love to do, call it decompressing generally, but whatever it is you love. I hope you got some time to do it away from your phone and all the social networks that we enjoy so much most of the time. But we got to take some time away from all that just for ourselves and that’s. My that’s, my week that’s, my suggestion and that’s tony’s take two for friday, august twenty ninth, the thirty fifth show of the year. Amy sample ward. You know her she’s, a ceo of non-profit technology network. Our most recent car third book is social change. Anytime, everywhere. She’s, our regular social media contributor on dh her blogger is amy sample ward dot or ge? How are you? Amy? Welcome back. How are you? I’m terrific. Welcome. Welcome from oregon. Yeah, thanks. And i’m very jealous about a week. Totally unplugged on beach. That sounds like heaven. Well, you’re a very connected person. Do you? Do you take time off for yourself where you’re where you’re offline, i do not as often as i probably should and, you know, i definitely unplug from feeling like i need teo, you said, check twitter or stay on top of e mail, but it’s rare that i wouldn’t i even have my phone, right? Well, now you are ceo of intent. So that’s hyre responsibility. Yeah, i think you would be hard for you to go away and not be connected to them for however long, right? Exactly. Yeah. Ok, but the social networks you can let those go and and your friends and your followers they’ll all still be there, right? When you come back. Exactly. And it’s, you know, it’s kind of a nice feeling to come back from vacation and see people have kind of left left pieces of conversation for you to jump back into that that’s one of the cool things about social media. Yeah, you can get back right in. Yeah, a tte this point, i would say, i’m looking forward to my vacation and then, while this is playing, i’ll be on it. So let’s talk about what it looks like inside an organization. And some strategies for managing on organization when it becomes more social. What are what are some of the concerns that we wantto talk about? Well, i think we’ve talked before about how, you know, if you want your staff to be engaging in social media, we need to create some sources for them, like a social media handbook or even part of your arm fully handbook that there’s examples of you know what his customer service was like or here’s some commonly asked questions so that you can, uh, answer them with these examples, things like that, but the next step beyond that, when you’re when you’re really trying to move your organization to be a social organization and let those staff across the organization, not just one, engage online with your community, that next step then is to identify what that engagement looks like it’s part of their job description because it may be different department to department for staff buy-in staff person and it may be that some people, you just want to be accessible and to show that people across the organization or online and it may be that there’s a certain department, that actually you know, responsible for campaigns and it’s a bigger part of their job description, but it’s, hard as we know toe hold staff accountable to different pieces of that work is it isn’t explicitly in their job description that you can’t then put it in their review. Okay, so we’re going to make that, and we’ll talk a little more in detail, i think about what? Maybe some of those, uh, descriptions and maybe some of those metrics might look like it does impact the organization broadly when even even beyond individual responsibility. When you start sharing annual reports and financial disclosures on, you know, the way you’re supposed to be in good practice with transparency, people are going to start to ask questions about those things, man. So yeah, so i think what’s interesting is that, you know, organization sometimes start to share piela finance older annual reports or or, you know, impact reporting in some way and think, okay, here we go, one step you could be a lot of questions sometimes there isn’t because people just wanted to know, and that was it. But again, once you put it out there, it’s sometimes more about the culture changed. Within the organization that staff that staff realize that kind of information that really reporting is going to be shared publicly on getting all of the staff across the organization comfortable and batted on. Understanding why it’s important to do more so than it is now. You’re going to get it a lot of questions from twitter because people just read your annual okay, now i can see that probably true, right? It’s hard. It takes more cultural change to get it approved and understood. Then it does once it’s actually out there because that is true. How many people are actually gonna pore over your annual report? Like you said, they just want to know that it’s available right? Well, isn’t it a a great annual report? I mean there’s so many examples now of organizations really rethinking what the annual report did so that even as a report itself, its social and it’s engaging so it’s something that people come and directly interact with, you know, to open up different pieces and see different stories, maybe watch videos and then click on something else. Looked at the data from that program. You know what? Whatever it may be. But taking advantage of the fact they’re posting it on the web and making it and engaging interactive pieces of information on and that too, is going to take some culture change because many organizations have have created annual reports every year that are pretty static, you know, usually, like are are meant to be printed and then given to thunderzord donors are longtime supporters, but then also used in, you know, fund in different ways for forward over the coming year. Well, the idea, just creating an interactive, you know, the web page or something khun definitely could definitely take some convincing, especially when people are thinking of the annual port less so of it needs to look like this, but but more of a i like to have it in my hand when i meet with someone, how am i gonna have this interactive website in my hand when i meet with someone so recognizing where those people are coming from because of how they use that data so that you’re not creating us an infographic that’s how you know they couldn’t ever using the situation, but maybe something interactive online that still has some of the feature. Stories and the rial financial and, you know, fundez breakdown over the year and things like that so they could still pull the pieces out that they used in those meetings and when they’re trying to convince me funders teo, give you some more funds, but that otherwise it’s still meeting the need online have seen something a little more engaging. This all has implications also for our volunteers, and i’m thinking of the key volunteers, the board members, they need to be a part of this cultural shift also. Oh, exactly, i mean, you know, there are a lot of organizations out there where the board is technically considered, you know, working board, it’s a it’s, a very small organization, and the board is there to really contribute directly to the operations of the organization, which for many organizations now means someone on the board or a couple people on the border actually managing the social media accounts for the organization, and that doesn’t mean that they just talk about how great, you know, the organization is on twitter once a week. If whoever is going to be a man, you know, social channel needs to be prepared to answer questions, jump into conversations, be accessible regularly and if that’s not something that a boardmember who, as you pointed out is a volunteer, is able to commit to it not then that you don’t want the board to have access to the channels, but they’re just not gonna be able to be there as much as the community is on dh, maybe that’s an opportunity to have boardmember have personal accounts where they can certainly, you know, engage with people directly representing themselves, but you still have that organizational profile managed by a staff person just so that it is more more reliably online account. We’ve had lots of guests on talk about the setting, the expectations for board members appropriately at the recruitment stage, and if you do expect them to be out there and engaged socially on behalf of the organization, i think you’d want teo make that clear in your board expectations discussion while you’re recruiting people. Yeah, exactly make sure if you know, that’s something that there isn’t capacity on staff for and you need to recruit for it on the board. Be very open about that end about you know, how big nose communities potentially are how much time commitment and engagement there will need to be, and then, you know, proactively look for someone who is, as you and i have talked about before, recognizes the way that social work’s so it’s not someone trying to come into, you know, quote unquote have that message control, but someone that gets that this is a conversation we’re here to engage with the community directly it’s a great opportunity to do that and that we’re going to shave the conversation together and not someone who’s going to say, well, i’ma boardmember and this is all that we want the community to talk about, so, you know, that’s what? We’re going to tweet because you know that it doesn’t matter if they have all the time in the world to be on there because they’re just not going to be engaging in the right way? Yes, okay, we’re talking about getting buying at all different levels from leadership certainly employees, volunteers, key volunteers like board members were goingto go away for a couple minutes, and when we come back, of course, amy and i will keep talking about more social now what? Keep listening. You’re listening to the talking alternative network. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Welcome back on dh amy and i are still we’re going to continue talking about the cultural change and howto manage that when your organization becomes more social, more engaged. Amy well, let’s, talk about some of the strategies we you mentioned, including in job descriptions, what are what are different levels of engagement that might be appropriate for different, uh, sorry, different job descriptions where it’s not the person’s primary job when they’re not, they’re not the organization’s social media manager. What is just sametz samples of different levels of engagement, you might you might call on, well, one example that i like to use from n ten it’s. You know, for us, we want to make sure that all staff across the organization have an opportunity to connect with the community because that’s important to us and your mission is to help all staff use technology well. And so if we only had our community, you know, well the manager online engaging in social media, we also wouldn’t be practicing what we preach that all staff could be using social media. So we want to make sure that it’s staff running those channels what they can, but we also recognize that some people just you know, i know that it sounds crazy and unbelievable, but some people don’t have a facebook account for twitter accounts, and we’re not goingto have them create an account just because they work at ten and then have them not. I feel comfortable using it or not engaged very much there, because ultimately, that’s, what happens in this movie will be feel feel more just connected on confused then, if that person didn’t have a twitter account that s o that also is going to be contrary to what, what you stand for, which is real engagement, and if you’re not comfortable doing it, then you don’t force people into it exactly it’s not going it’s not gonna feel like a great conversation and came across their twitter account anyway, but there are opportunities to be accessible to the community and engage with them in a way that is comfortable and authentic. And so we have what we call weekly touchpoint and we have, you know, listening dashboards and all of those kind of resource is talked about in the past, and staff are expected to find one one thing that they want. To comment on or engaged with maybe, you know, someone participates in a twitter chat on, you know, a topic that they’re interested in or that is part of their work. Other people will find a news story about non-profit or technology sectors, you know, whether it’s from the chronicle for him to be or non-profit times and, you know, something like that, other people will just find block post from someone in the community, and you leave a comment and engage in that way, but whatever it is that you feel comfortable doing, the expectation is that you participate once a week, you find one conversation to contribute to in some way because the goal for us is, yeah, that you contributed, but it’s that actually, that means that was one member or maybe many members, if it was something like a tweet chat that feels like they got to have a direct touch from the organization and that it was it was really it wasn’t just, you know, one more email that we’ve sent out, but it was that staffers sense going and reading your block post, which feels good, you know, someone actually left a comment on your vlog and twenty thirteen were killed, like knowing these cummings anymore. So that’s one way where we set the expectations but left it open for open for interpretation, if you will so that staff can pick the channel that makes sense, and then if they’re doing this once a week, that’s fifty engagements per year per staff member that’s that’s, considerable, exactly, yeah, there’s twelve staff and, you know, easily fifty weeks where we’re online, so yeah, it adds up to feel like we’ve we’ve done a lot of external engagement and that’s not counting, you know, the actual social media engagement out of the organization’s profile, the foster parents and so on. And if you have that metric of one a week, some people are going to embrace it and do three or four or five a week it’s more natural for some people, others will be at that many others will be at that minimum, but even at the minimum, that’s still pretty good fifty engagements a year out of somebody who is not really that comfortable, but you know, that does what they do, what they’re being asked to do. That’s pretty good, exactly, and we have staff who, you know are are those staff i was talking about before that don’t have a twitter account that, you know, don’t log in to facebook, teo really use that, and so they choose the blog’s comments because for them they always get excited to actually hear what one of the end members was thinking about our working on so as much as it’s an opportunity to go the comment yes, engage directly, it also lets them feel like, you know, they can turn around in their chair and tell the rest of the office, hey, did you know that twenty martignetti thousand each right now, her, uh, whatever it may be, you know, because they just got to read, you know, take a few minutes out of their day of of otherwise, you know, just doing work and here, directly from a member as well, i love it and thank you for using intent as an example because i think that’s uplifting and motivating people because you are the non-profit technology network and still you’re saying you have people who aren’t all that comfortable don’t have a twitter account of facebook account and there’s still able to engage the love that you love it. Okay, so, uh, the the implication of including this in someone’s job description, as you said earlier, is that this is now going to be part of their performance review. We’re going, we’re going to talk about this once a year, once every six months hopeful i think once two years kind of bare minimum, but once in every six months, maybe in evaluating their their performance and maybe help them, i feel more comfortable or get to the next level if they are feeling like they’d like to get to next level, this can all be sort of growth opportunity. Oh, exactly. We’ve had staff where when they first join the organization, you know, they didn’t have have twitter accounts, for example, and they started out doing the community touchpoint knowing they had to find something to comment on or engage with and over time they got more interested and because it is and then they were on our own webinars as the half percent, you know, leaving the webinar and of course, that means you do the intro. You make sure that everyone’s able to log in eleven art, but then it means you’re listeningto all of these. Seminars throughout the year from, you know, experts in their in their different fields. So at one of the reviews, the staff person said, okay, i i listen to enough webinars about social media, i want to create a twitter account and i want to try engaging with the community there, you know, before our next unconference so that i can, you know, be a part of that online side of the conference, and i thought that was great a great way to for the organisation instead of us saying, we have a lot of people tweeting during the npc shouldn’t really have to do in our account and said by just saying here’s, the community, you need to be accessible, find the channel for you on the expectations you do something, you know, whatever town that is that over time they were able to see oh, i’m missing, you know, i’m missing this piece it’s on twitter, where i see people are doing things that i’m not there and they foreign fired-up join that channel on dh recognized the value themselves instead of us just deciding that they needed to be there. We have just a minute or so. Left, this should be part of staff training, too, not just the evaluation process, but regular staff training. Yeah, i mean, let’s think about how many times we complain that facebook has once again changed, you know, the the way that your friend list work or five settings or anything else if if you and some of plugged in recognized that weinger changing that it needs other people probably don’t recognize that. So having a regular checkpoints, uh, throughout the year where people can get together and say, oh, you know, i’ve actually been trying out google plus, does anyone want to talk about that? You know, or hey here’s, something that has changed in facebook setting, living off anyone needs to walk through it together. It could be a collaborative, learning type of meanings. That way everyone has a chance to share and to hear from each other just what’s working or what has changed in the different channel people are using under their own names. Thank you very much. Thank you for sharing. Amy, amy, sample ward, dot org’s, herb log and on twitter she’s at amy r s board and she’ll be back in a month thank you again next week, the overhead myth letter it’s coming, the three co signers of the letter will be with me, the ceos of the better business bureau wise giving alliance guide star and charity navigator do you want to ask them a question? Put it on her facebook page or send it to me on twitter. I won’t answer this week, but i will next week and we’ll have your question for them. So please love to have your questions. Also, jean takagi returns are legal contributor what overhead should you invest in to protect your non-profit coming from the overhead myth letter what’s wise overhead investment so that you protect your non-profit those you’re helping your employees and your board members. If you love tony martignetti non-profit radio, you might also love fund-raising fundamentals it’s, a monthly podcast devoted to fund-raising topics that i host for the chronicle of philanthropy, you’ll find it on their website, and you’ll also find fund-raising fundamentals on itunes. Our creative producer is claire miree off sam liebowitz is our line producer shows social media is by deborah askanase of community organizer two point oh, and the remote producer of tony martignetti non-profit radio is john federico of the new rules. I hope you’ll be with me next week. Friday one to two p. M eastern at talking alternative dot com, which is talking alternative broadcasting. Dahna hyre e-giving thing duitz good ending. You’re listening to the talking, alternate network waiting to get in. Nothing. Cubine are you a female entrepreneur? Ready to break through? Join us at sixty body sassy sol, where women are empowered to ask one received what they truly want in love, life and business. 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This is tony martignetti athlete named host of tony martignetti non-profit radio non-profit ideas for the other ninety five percent technology fund-raising compliance, social media, small and medium non-profits have needs in all these areas. My guests are expert in all these areas and mohr. Tony martignetti non-profit radio friday’s one to two eastern on talking alternative broadcasting are you concerned about the future of your business for career? Would you like it all just better? Well, the way to do that is to better communication, and the best way to do that is training from the team at improving communications. This is larry sharp, host of the ivory tower radio program and director at improving communications. Does your office need better leadership? Customer service sales or maybe better writing are speaking skills? Could they be better at dealing with confrontation conflicts, touchy subjects all are covered here at improving communications. 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