Amy Sample Ward: Living Our Values
The first of our 24NTC conversations is with our technology contributor and the CEO of NTEN, Amy Sample Ward. They give us the numbers around the conference, and remind us to walk the walk on our nonprofit’s values, including centering equity.
Beth Leigh: Healing Over Everything
Wellness in your workplace. Is that a value your nonprofit holds? Then take in this conversation packed with suggestions for mental health, creativity and unity in your office. Beth Leigh from Village of Wisdom, shares hers.
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Welcome to Tony Martignetti Nonprofit Radio. Big nonprofit ideas for the other 95%. I’m your aptly named host and the pod father of your favorite abdominal podcast. Oh, I’m glad you’re with us. I’d suffer the effects of Schwan mitosis if you unnerved me with the idea that you missed this week’s show. Here’s our associate producer, Kate with what’s on our menu? Hey, Tony, I hope our listeners are hungry for the nonprofit technology conference coverage. We’re kicking off our coverage with these living our values. The first of our 24 NTC conversations is with our technology contributor and the CEO of N 10 Amy Sample ward. They give us the numbers around the conference and remind us to walk the walk on our nonprofits values including centering equity and healing over everything. Wellness in your workplace is that of value your nonprofit holds. Then take this conversation packed with suggestions for mental health, creativity and unity in your office. Beth Lee from Village of Wisdom shares hers on Tony’s take two. The NTC conversations were sponsored by donor box, outdated donation forms, blocking support generosity, donor box fast, flexible and friendly fundraising forms for your nonprofit donor box.org and by virtuous virtues gives you the nonprofit CRM fundraising, volunteer and marketing tools. You need to create more responsive donor experiences and grow. Giving. Virtuous.org here is living our values. Welcome back to Tony Martignetti nonprofit radio coverage of 24 NTC. You know what that is. You know, it’s the 2024 nonprofit technology conference, you know that it’s hosted by N 10. You know that we’re at the Oregon Convention Center. What you don’t know. Oh, you also know that we’re sponsored here by Heller consulting, technology strategy and implementation for nonprofits. Now, the reveal, what you don’t know is that I’m now with the N 10 CEO, the grand high exalted mystic ruler of NTC and our technology contributor at nonprofit Radio, Amy Sample Ward. Thanks for having me. It’s fun to get to do the interviews in person a year. We get to see each other while we do it. You know, in years past, your husband Max has been affiliated like stage managing. Is he with us this year? I didn’t, he hasn’t done it. And well, I guess we had a few years where the NTC wasn’t, wasn’t in person, but he hasn’t been helping with the main stage since maybe, maybe 2019 was the last year. Yeah, but um, he and Oren are gonna be here at the reception, so I’ll make sure you get to see them and say hi. Yeah, in the arcade staff or local, wherever the NTC is. Um we have staff in eight different states and you know, everybody has friends and family everywhere, so we’ll pick a reception and have that be where staff can bring their friends or their families so that it’s so it’s so rare to get to see what we do at N 10 since most of it is online. Right? And so it’s a fun way for friends and family of staff to get to see us in our element. The reception is this afternoon. That’s right. Ok. Awesome, awesome. Alright. Um So just acquaint us with some of the basics of uh 24 NTC. How many folks are here? How many folks are with us virtually? Yeah, we’ve got about 2000 attendees. Um Almost 400 of them are joining virtually. So they’re joining into the general sessions, the hybrid sessions and the virtual only sessions. Um and we have over 100 exhibitors here in the arcade. And I think it’s really interesting folks. We I heard some attendees talking about this yesterday, how diverse this group of exhibitors are? You know, I think sometimes folks think it’s, you know, 100 different Cr MS or, or, or 100 different payment processors or, you know, there’s so many different types of technology projects or service providers, even if they don’t have a technology product, you know, that they’ve made or that they sell so many different folks that are really invested in nonprofits being successful, you know, and um walking around here you go from agencies to communications firms, you know, to technology providers. There are Cr MS, there are payment processors, but there’s also like a safari fundraising team and like platforms that, you know, help you keep your board engaged. Like there’s just so there’s a video production booth, Bubu TV, they’re helping us with our live streaming and they’re recording. Yes. So there are, there is, there is a big diversity. You’re right. You’re right. Well, and the, the N the N 10 community is a diverse population and you, you are always very good about that. Um There’s a, there’s a, there’s a racial affinity room. There’s a quiet space for folks who might be neuro diverse and maybe just need quiet time alone. There’s like, I don’t know if it’s a silent room, but it’s a devoted quiet room. You’re always very intentional about that at N 10. Yeah. Thank you for saying that. Yeah. And I think folks that haven’t been um, had the opportunity to be at the conference in person, don’t necessarily know all of those other pieces. You know, we want the conference. Yes. To have this big arcade, this place where you could connect with service providers, vendors, et cetera, connect with other community members, but also educational sessions where you can learn and then third places where you can just find other people like you a feather along with, along with the quiet room and the racial birds of a feather. There’s dozens of those folks just say I’m coming from Chicago. Anybody else from Chi Town want to get together? That’s it. That’s a birds of a feather. That’s all. I think. This is one of the first years in easily like 15 years of, of the conference that I’ve been at where there hasn’t been a West Wing birds of a feather table. I don’t know if West Wing fans now have something new that they’re holding on to. But for many years, there was a stronghold, there was always a West Wing Table. Um In addition to, you know, Chicago or Canada, whatever or the other, we need some more entertainment related. I’m Binging Blair said she’s gonna do Love is Blind Table. So there you go. That’s all it takes. Yeah, I’m doing this, come join. You want to join. We’re now birds of a Feather. And ultimately, the bigger lesson here is you’re never alone in this community. There are, there are other folks who want to talk about the same things or have experienced similar challenges or issues or favorite TV shows, whatever it might be. You’re not alone when you’re in this community. Uh Portland is an enormously, uh and justifiably proud uh food, food city, very justifiably so many rounds tonight. Oh my gosh, we have to keep expanding the Google. We’re now going out to like a 30 minute drive out across the river and then, maybe, and then you gotta go into that other suburb. And, yeah, they’re, they’re going out. I know there’s, there’s one that’s, I was invited to, it’s like a 30 minute drive. Um Yeah, we’ve taken over the immediate uh convention center, downtown Portland, downtown. Uh, but, you know, at the NT CS you’re always very good about the food. I mean, today’s breakfast, there was, it was a European breakfast, there was salmon, there was Brie, there was blue cheese, there was a quinoa, a quinoa like breakfast, parfait with fruit and nuts, um cheeses. Uh There’s an oatmeal station, steel cut oatmeal station. You’re all, you’re very sure want to have folks feel taken care of because we know that the vast majority of folks who attend our conference are allowed one conference per year or maybe one conference every other year and that only includes their registration sometimes includes part of their travel. We don’t, we know we know we get it. We’re a nonprofit too. You know, we really want folks to feel like while they’re here, we are not expecting you to go try and find some expensive breakfast next to the Convention Center, right? That if you’re here, if you’re at the conference, we are feeding you, you are taken care of, you are supported. Um because that’s what we all deserve. And also humans don’t learn when they’re hungry. We don’t have fun at the birds of a feather if we’re hungry. Right. So we really want folks to feel taken care of here. I believe lunch today is Indian. Ok. Um, coffee, there seems to have been an adequate supply of coffee. Coffee is always like, I don’t know, 8000 gallons or something. There’s a $8000 per gallon. We talked about this, a couple. You’re paying like $80.90 dollars a gallon or something. It was 200 for cold brew. Damn, for a gallon. Jeez. You know, if you’re looking for a money making business, go into convention coffee. Um Not to mention convention furnishings, which you and I have talked about offline. We we’ll leave that there. Can I can I make some sort of bridge or paint some picture from this into something bigger? We actually were talking about this as staff and as an illustration, I think of how, how there are challenges even when we have these, you know, empowering messages from the keynotes of we, we can do it, right? Like we can have our values and we can build what we want. And we say that, you know, I say that, oh my gosh, I say that all the time and yet we’re not saying that because it means everything is now easy, right? We can say we want you to be fed, we want you to be taken care of. We want um accessibility is huge for us. That’s is a dedicated line item in our budget, accessibility is so important to us, but we are not the entire system, right? We’ve said we, we know that there’s a lot of reasons you might not be able to travel, you can join the conference remotely, you also have scholarships, but then we are not the internet providers. And so when the internet providers don’t deliver the internet and so the live stream goes down, it looks like we are not invested in that accessibility, right? So N 10 can say we will spend the money, we will focus on it. We will plan with the community, we will do all these things, but we are still only our part of that process or that system. And I just wanted to name that because I think it’s, it’s helpful to remember that it’s not just, oh, say the right things and like you’re good, we can say we’re invested in these things. We talk to these vendors for months and months and months. We’ve set the expectations, we even have staff in the room. But when the internet is down, it’s down, it’s, you know, we can’t magically make it come back on our own or even necessarily with the vendor sitting there saying I’m also pressing the big green button, you know, I also who want the internet to work. So I, I think it’s important to know. It still takes us saying those things, making those commitments, putting the, the values into our budgets and accepting how much can we influence in the process in that whole system? Where can we say? Well, we couldn’t change that. The internet went down in the moment. But we can say for the next conference that comes along or maybe a smaller conference or a conference that isn’t as invested in accessibility. We can meet with the convention center and the vendors here after the conference and say this can’t happen again to somebody else. And here’s how we think you can mitigate it, right? We can still pass along those knowledge and expectation kind of lessons. Even if our part is over, you know, it’s time for a break. Open up new cashless in person donation opportunities with donor box live kiosk. The smart way to accept cashless donations anywhere, any time, picture this a cash free on site giving solution that effortlessly collects donations from credit cards, debit cards and digital wallets. No team member required. Plus your donation data is automatically synced with your donor box account. No manual data entry or errors, make giving a breeze and focus on what matters your cause. Try donor box live kiosk and revolutionize the way you collect donations in 2024. Visit donor box.org to learn more now back to living our values. That’s an enormous commitment because you want to convey your values even for the next convention. And, and I our conference and I I heard that uh from, you know, the, the uh, the, the, the exhibitors talk. We, I heard some exhibitors scuttle but that somebody had been told by, by someone who works here that, oh, this was an issue a couple of weeks ago, you know, so they know that there’s a dead zone here and, and, you know, it’s been weeks. So, you know, maybe those prior conferences hadn’t passed it on or maybe it’s the Convention Center not living up to values even though you had meetings with them. And they still, you know, they didn’t say, well, you know, in this area, we’re gonna be, I’m sure they didn’t relay to you, there’s gonna be a dead zone and for these uh eight or 10 booths. So, you know, because if they had, you would have told them to remediate it before the 12th of April 12th of March. Um So, yeah, but, but we each still have to be committed to our own values and we are, we’re, of course, we’re all players in a much bigger system. We just have to try to bring the others along. Right. And Sabrina’s message this morning of, you know, we do all have power and it’s not to say, ok, well, we really tried, we said that we’d have hybrid and virtual sessions and the stream went down like, you know, sad Trombone. So sorry, we can say, right. But so what is still in my sphere of influence? What is still in my power to do? It’s still in my power to say, hey, we did pay for this. We did expect this. We did talk about this. It didn’t work. So let’s document it. Let’s make it as public as need to be, you know, what, what else can we do here? Because I think that’s the piece where especially a nonprofit organizations where the list of things to do, the list of community members asking for support. It just feels long that we don’t always do the second part of it. We say, OK, well, we did try there, let’s move on to the next thing and, and spending a little bit of time just to do that final. OK. But what was the, what, what’s the last piece of influence I have here in instead of saying, OK, well, we did, we did do it, it’s resolved, it it isn’t resolved. Some of these things are never resolved. Um And feeling like we can take up the space inside our teams or, you know, with vendors in this case or with community members, whatever it might be with funders, whomever take up that little bit of extra space to say, actually, II, I have a little more influence I wanna put here. You know, this is why you’re a multiple book author, you see these, you, you make these connections and you see this bigger picture and it makes perfect sense. Uh Once you explain it when I have 250 pages to explain it. No, you did it in 13 minutes. Come on. All right. Um, no living your values and, and carrying them forward and even for the benefit of others, like you said, you know, for the next conference it’s admirable. It’s, and I know, I know N 10 lives its values. I see it in the conference. II, I see it in our, I hear it in our conversations. You know, you’re always, um you’re always putting, putting mission forward equity forwards, like centering equity. You know, it’s not a, it’s not an office on the side. You and I, you and I and Tristan and Justin Spell Haug from Microsoft just had a conversation about centering equity uh in uh in tech and artificial intelligence specifically. Um You know, so no, I admire it. I mean, I, I admire you the work you do and the organization you lead and the uh the pervasiveness of the, you know, just walking the, what did you say? Is it walking the talk or is it walking the walk? Like you talk the talk, don’t you walk the talk? I, I’m getting confused about this. I always used to say walk the talk, but I think you’re supposed to walk the walk because if you choose to talk, well, no talk to talk is in is insufficient. You know that. But walking the talk, you don’t want to walk the talk, you wanna walk the walk or is it or is it just, it’s it’s walk the walk, walk the walk, you don’t walk your talk to upgrade from talking your talk. No, you walk the walk. All right. I admire that intent is always walking. Always walking the walk. Alright. Thank you, Jason for your help. Jason is running our video and live stream as well. Hopefully, you know, uh communications guide correspondent colloquialism colloquialism king. Um Well, can I make another bridge to what you just said there? Something else that I think is coming up in conversations here? Um So many, so many sessions, not that they have to put equity in the title, right? But equity is the foundation from which they’re talking about technology in their session, regardless of the topic or, or whatever. And I can’t help but feel frustrated that we’ve been having these conversations, we’ve been successful in putting resources out like the equity guide that have helped folks create or find language around this for themselves and for their organizations and yet it’s 2024 and I look out at the tech sector and I’m like, yeah, OK. Yeah. Have we, what are we doing here? You know? Um And I’m really hopeful that other folks, you know, just as Sabrina said in the keynote, like part of solidarity is just saying, I also see that, you know, you, you’re, no, no, no, you didn’t lose it. I also see this and now we can be together. I see you, you know, we’re in this together, but I hope that we can not just find this language for ourselves or our organizations, but we can better use this language together to say more loudly because our voices are more united. Yeah, we see you tech sector, we really do have clear and different expectations than what you’re delivering. Um I’m hopeful that that 2024 especially with this continued just proliferation of A I tools marketed at us that we can be stronger in our voices around that I was encouraged by our conversation, you meet Tristan and Justin be Haug from Microsoft uh technology TSG technology for good for social impact T si, right. Thank you. Um I mean, he um you know, I like to think he’s not just um being condescending and the team and gratuitous when he was basically, you know, speaking truth to power because he does run he’s the global head and global Vice president or corporate vice president of uh of technology for social impact at Microsoft. So, you know, I think that was a valuable conversation and I think he said the right things, but you’re seeing evidence of it as well. Yes. And I think, you know, there’s there a piece of this, you know, we often talk about, we’ve talked about on the show accountability, but a part of that is helping make real and helping make visible incentives to be accountable to us, helping more technology companies that are not Microsoft, that do not have an entire tech for social impact division, right? Um these smaller tech developing or service related, developing uh entities to realize it isn’t to build whatever you want and then come market it to us as a vertical later, it is to build it with us from the beginning because there is real incentive to doing that with us in this community. There are users, there are clients, there are customers, there’s, there’s money to be made and also like impact to be made by, by doing that work in this sector and not just selling it to us later. Is this the, is this the proposal for your next book? Sounds like it. Yeah, I don’t know. I mean, I haven’t thought about another book but I feel like I hear the frustration, you know, but we have achieved but we, we’re but not to not to where we need to be, not to where we need to be. Because I think for me and I don’t think I’m alone in this. I think you, I think, I think this whole community, it isn’t just like a this hope, this optimism that maybe one day it will get better. I know it can be fucking better now, it can be better. So let’s do it. You know, it’s not about like, oh my gosh, we’ll build to one day like today is now and by the way, don’t blush because you said, fuck, you’re not the first one. Somebody said, fuck you. And somebody said as today, grab your ass with both hands or something. I never heard that before. So well, he said, but, but I encouraged him to say yes so that I can say whatever. But I think my point is like it doesn’t have to be a kind of grindstone where we say, OK, well, you know, it’s just worth it to have, have known in our hearts, we were doing the right thing, we actually can make it better. So what have been the obstacles then? Why aren’t we much closer? I mean, we, we, we both acknowledge the community acknowledges this is a journey. It was never gonna check it off and say, oh, we, we have a completely equitable tech community. I mean, I think some of the big, why aren’t we further in 20 24? I think some of the biggest challenges, at least specifically to this community to, to nonprofit organizations, especially as they think about technology and their work is access and uh kind of segmentation or separation. I think a lot of folks in organizations don’t consistently have access to technology knowledge, technology, leadership, technology decisions. And so those decisions become inequitable, they become not very strategic honestly, they, you know, so within our organizations, we are creating access issues to, to knowledge and power. And then as organizations, we are limited in our access to the service providers and the technology providers where it’s not clear. Oh, maybe three special clients that paid the most in our giant enterprise organizations got to be on their nonprofit advisory. Right. But as a sector, as, as everyday organizations, as you know, most organizations are under a million dollars, like these kind of regular organizations don’t feel that access to inform or influence the tools that they then adopt. So that’s, that’s an access piece at both levels within organizations and then between nonprofits and the service providers or vendors that they’re working with and the smaller or they just don’t, they don’t feel they have the agency and who would they would they would they ask for? Right? Like there, there it is uh systemic issue. The vendors are often set up in a way where there is no manager to ask for, right? And so they’re not creating an access point in um to allow for that influence. And then the segmentation issue I see this perpetuated so strongly by funders and technology providers, you know, this is a tool for arts organizations. We fund arts organizations. What is art in 2024? Like I think my definition is a little more broad than to consider myself an artist, any content creator, creating audio art, right? Um And what do we gain by pretending that we are fundamentally different because you work in the arts and I work in the environment, guess what? In an equitable world? We have to have the arts and we have to have an environment, right? We all of our missions are important and necessary. So pretending that we are so different that we aren’t sharing knowledge with each other. We’re not building that power together. We’re not both saying, hey, we both use this vendor. Let’s go together and ask for access and influence, right? So this segmentation and I think often it isn’t the nonprofit saying, oh no, we’re not like you, we don’t want to collaborate. It’s funders saying we only fund this city or this region or this topic or these three portfolio goals, you know, um and and technology providers who are also saying, oh, this is just for higher ed, really like really? So it isn’t, I I want to give people space that it’s not just your own making, you know, that that, that the segmentation exists, but it isn’t serving us and we need to do more to say, yeah, I have something to learn from this human rights organization and this housing organization and this environmental organization, right? That all of those groups, we are all trying to make this world better. So let’s do that learning and, and power building together. Let’s go. If it’s not a book, it’s a keynote. At least I’ll give you that. That’s just 45 minutes or so, you know, just listen back to this recording and you’ll have, you’ll have your keynote. Alright. Lots of good wishes for the rest of NTC. Let me ask about 25 NTC. Uh It’s on the website, but I, I in April of 2025 and we will be in Baltimore, Baltimore, Maryland at the Convention Center at the Convention Center. Not the, not the gaylord. No, that’s, that’s something different. That’s in Maryland. Yeah. Yeah. Ok. Baltimore Convention Center, right. So we’re going east coast, we’re going west coast to east coast. Um Do we know the dates? I don’t, I did not. That’s, it’s on the website because the 25 NTC is already like, it’ll be in the notes below the stream. You know, like one of those, I’ll try, I’ll try. It’s on the website. That’s reliable. N ten.org N ten.org. All right. Good wishes for the rest of the conference. Thanks so much and thanks for being part of the conference for another year. It’s really magic and it’s such a gift to put more speakers who don’t have access to microphones on a literal microphone. So, thank you. It’s my pleasure. And this is our 10th. Wow, congrats. Yeah. Amazing. They’re Amy Sample Ward. They’re the CEO of N 10, the grand high exalted mystic ruler of uh event 24 NTC. And they are, of course our technology contributor here at nonprofit radio. Thanks so much to the pod father. Oh, thank you. You did like that. You’re giving me this wild title. I’m gonna remember Pod Pod. And thank you. For being with Tony Martignetti nonprofit radio coverage of 24 NTC where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. Thanks so much for being with us. It’s time for Tony’s take two. Thanks very much, Kate. Great conversations from the 2024 nonprofit technology conference. I was there all last week in Portland, Oregon. We were in our booth sharing with the sponsors Heller consulting. Let me add my thanks to Heller. Very grateful to them for second year in a row, sponsoring nonprofit radio at the NTC. So these conversations that I got 24 captured 24 interviews, conversations. I like to call them conversations. The two today living your values healing over everything. I mean, you wouldn’t think of healing and, and wellness in the workplace as belonging in a tech conference. But that’s because this is not a, you know, you know, that this is not a tech conference for techies. It’s a conference for everybody who uses technology and wellness is essential for everybody using technology. So just starting with today’s. But then we uh uh we, we, we’ve got conversations coming up on artificial intelligence. There are a couple of those matching gifts, email deliverability, uh which is a big issue. The uh the email providers are tracking your recipient’s actions and they’re penalizing your emails when folks that you email to uh put you in the junk mail or mark you as spam or don’t interact with you. So, email deliverability, very topical, timely. Um redefining generosity. That’s a very good one, avoiding tech debt, designing good surveys. Switching to a four day work week. That’s an interesting provocative 14 day work week, 32 hours, not, not four day work week, 40 hours, four day work week work week, 32 hours, no reduction in pay. Very interesting conversation. And um, the last one I just, um just hitting a couple of highlights leaving your job. So another very interesting one, lots of good conversations coming up over the next several weeks from the nonprofit technology conference uh and happy to taking off our NTC coverage this very week. That’s Tony Stick too. Ok. Well, I hope you had fun in Oregon. But also I must say I’m excited to hear all these new conversations and stories and hearing about the people that you talk to. If you met anyone new, I want to hear about that too. Oh, lots of, lots of new folks. Yeah. Lots of folks who have not been on before. That’s awesome. Plus plus uh plus some repeats. Yes. Love them too. Well, we’ve got Buku but loads more time here is healing over everything. Welcome back to Tony Martignetti nonprofit radio coverage of 24 NTC, the 2024 nonprofit technology conference in Portland, Oregon. Our coverage is sponsored by Heller consulting technology strategy and implementation for nonprofits. With me. Now is Beth Lee, director of development and stewardship at Village of Wisdom. Beth. Welcome to nonprofit radio. Thanks for having me, Tony, pleasure. And you are talking about a very interesting subject. We are gonna talk about you, your expert in it and I’m just learning your session topic is healing over everything. I’m just going to say, explain, explain the session, explain your title. Healing over everything is a mantra for me that I often say and it’s healing over everything, meaning any and everything that comes up, right? Because often if we center ourselves on healing and positivity, distractions come up, right? If you want to focus on being more financially stable, that’s often when an emergency shows up and takes all your money, right? And you’re like, oh, this is not what I should be doing, but in the world of nonprofits healing over everything, it’s more about healing over what your supervisors say or what the environment is telling you which is work 90 hours a week or pour all of yourself out despite feeling yourself back up. And so this is why the topic is important. There’s a couple of levels to it. Players healing over everything. I see. I was thinking of healing coming first over being supreme over everything else that’s going on in your life. But, but so that’s got different levels. That was, that was my, my take, which is a great take. You’ve been thinking about this for years, overcoming, overcoming everything over all. Love it Um So you, you thinking of this in three different, I don’t know, three different realms, three different ways, mental health, creativity and unity. How do these work together? How do these work together? Where’s this energy? So, for me, this all comes from research that I did for a small bit of people, 100 and 75 people from 2018 to 2020. For obvious reasons. The research stopped in 2020. right? And it was finding out what happens to people once they leave the nonprofit space, how do they feel what’s going on? 100% of the people mentioned having some sort of battle with PTSD. And so 100% 100% of the 175 people. And so that was to me pretty baffling that everyone felt in some way that they had been damaged by this space and they were damaged, mentally, emotionally, physically and spiritually, they mentioned different areas of that damage. So this is why I focus on the different creativity, healing and unity. And so in giving that research and talking about it this week, it’s really like diving into the environment of nonprofits. Why are they toxic? And why don’t we talk about it? And also in that we found in the research that and these are all ages, ages 22 to 60 eight, I was going to ask you about your sample sample, what part of the country or geographically diverse? So we were geographically diverse. I’m going to pull out just some of the stats. It’s 100 and 75 people. 100% of nonprofit employees that had left. They’re all former. Their time in the nonprofits range from one year to 33 years. Um Gender 128 women, 35 men, four, non binary, eight prefer not to identify their gender race. 40% identified as black indigenous or person of color. 30% Caucasian, 10% 2 or more races, 12% Asian and 8% prefer not to answer. And then ages ranged from 22 years to 68 years and I can tell you just off the bat we had probably more than 50% are from the east coast. Um And then 20% about the Midwest and the rest are coming from the west coast. Ok? I mean, I I presume you, you were you were trying to trying to achieve a representative sample of nonprofit employees, ok. Trust that you’ve done that. I mean you’re the expert, but thank you for the details. Um Alright, so mental health, mental health, you’re talking about mindfulness, but there’s so much more to it, help us. I’ll help you all through it. Yeah. So given that data and talking to everyone and then aggregating the data and talking to people about what they wanted out of this. If you could redo your journey again, what would you do? And each person, you know, in their positions were management to entry level positions were saying I wanted someone to tell me it was ok to take a break. And so when we talk about nonprofit spaces and mental health, where’s the mindfulness? Where are we saying? Ok, mental health has a place here on our day to day, 9 to 5 work. Right? And often I don’t see it even when I’m consulting or working with other nonprofits, we say it a lot. We want our employees to be healthy. But what are we doing? Where’s the walk? Exactly? Where’s the walk? And so we’re not seeing it. So, where do we put that in? For me? It’s a very simple 12 to 1 that’s a lunch break. But I also ensure that I also make it my mindfulness break. So I break it up for myself. But when I do these consultations, Tony, no one is going, oh, and maybe I can put that in my calendar. Yes, you can put lunch in your calendar. Yeah. So people are just like, oh, this is mind boggling. I’m not quite sure I could take a break. You can time for me. CEO S do it. Executive time. The president of the United States has executive time that nobody knows it’s some black box. But CEO S CEO s too trickle down closed door time or whatever they call it. It’s time that they don’t want to be interrupted. I have my time that I don’t need to be, I don’t want to be interrupted as well. So be conscious, conscious about time for yourself. There’s gotta be more to it conscious about time for yourself. And in that time, what am I doing? Right. So, is that, and I’m, is it breathing exercises? Is it journaling? Is it that you’re taking time for your spirituality? What is it that you need to do for you? So this is where we talk about emotional assessments and assessing that. What do you need to be your best self as you do this work in the nonprofit field? Right? Often in the nonprofit field, we’re seeing people at their worst because whatever our mission and vision is, it’s to help someone get out of something, I mean, very, very, very curt way of saying that, right? And if that’s the case, then you’re expelling a lot of energy you’re pouring from your cup often. So now I’m telling you take a break, maybe an hour a day in this hour, a day after assessing what you need to do to make yourself and keep yourself whole as you’re doing your work. That’s how you program your one hour, right? So for me, I’m going to program my hour to have breath work because that works for me. And that’s just taking time to, you know, do some deep breathing. But there’s also probably going to be movement yoga, walking just outside, being with nature or that’s going to be journaling. And that journaling is normally for me where I pull in my spirituality. So it might be writing prayers or it might be reading the Bible, anything like that, whatever feels good to you and your spirit and whatever you’re practicing. But that comes after you have assessed what you need in your environment. I’m going to presume that we’re going to discourage, you know, I want to be on Facebook for half of my one hour. This is not social media, it’s not social media, catch up time, it’s not social media, catch up time or text, catch up time, right? You know, and this is barring the normal checking in with your family type of stuff, obviously, right? But yeah, this is the time for you. Ok? I I’ve said for years that you have to take care of yourself before you can take care of others and we’re all taking care of. Well, if we’re not, if we’re not explicitly others, you know, humans or animals, we’re taking care of the environment, we’re taking care of forests, we’re taking care of uh churches, whatever it is, you know, we’re expanding. You said it, I’m just I’m reinforcing and I believed it for years, whatever it is, whatever you’re engaged in, it takes energy, it, it takes some of you, it takes some of your heart and you have to take care of yourself before you can do this other work. For other agencies, people, entities, whatever, however you define your work. Because so that, that’s what caught me about this, you know, because people are not, you know, we’re not, we’re just not taking care of ourselves and we’re seeing it in rates of, I think depression, obesity, high blood pressure, suicide, right. These, these bad behaviors that we’re only increasing inflicting on ourselves are showing up in very bad ways. I mean, fatal ways sometimes. Absolutely just take care of yourself. And that’s why we’re talking about how, how to do it be purposeful, purposeful. I’m your cheerleader. I’m here for this, Tony. I’m here cheering you on. I appreciate this. This is work that I want to cheer on. Alright. Suppose, I suppose we have uh some leadership objections like, well, you know, yeah, you do get an hour but uh or you don’t even get a full hour or well, but we still need you to be on email during, during your lunch break. Uh You know, this, this your time is, it’s, it’s not working for me or us. How do we, how do we push back? We get some allies. I mean, how do we, how do we make the case for our own healing time? I’m glad you asked during the work in the workday hours. Yeah. So my biggest supporter has been hr right? And I know that sometimes hr isn’t always the best supporter because they’re there for the company. They work they work for the company. And I say that in the sense of using research to work for them and what I’ll do is say, well, I’m more productive when I have this hour, I’m less productive when you don’t give me the hour and then I actually back it up. You know, like when I don’t have this one hour, you can see that my work starts to dwindle, you can see the excitement in the work that I’m doing or the ability for me to do this work or now I’m frazzled and I’m not even bringing my best self to the office any longer. That has always worked for me with working with other supervisors who may not say I don’t want you to take this hour. I need you to still be on call. I also have learned to push back just personally. Are you adverse to me being my best self? Is that what you’re saying you’re opposed to that? Are you opposed to this? You don’t want my best self at work, work and often that stumps them and you’re like, take the hour, just take the hour. Ok. Those are very good. Anything else? Those are the two that have worked really well for me. And even though I’ve helped other people, those have worked really well. So those are two. I lean on now. You do consulting on an individual basis as well as the organizational level. Anything else you want to say about mental health before we move to creativity. So one thing I’ll say here on mental health too is leaning on allies, as you mentioned earlier and outside resources. I have a great therapist and I just, that’s my personal therapy. Yeah, I love my therapist and she’s a huge cheerleader and proponent of writing up breaks for me. If I need them at work to say, you know, Beth, if you need a week or you need a couple of days, let’s make sure we actually write that out and I’m just going to write you out. Your therapist writes to your employer to give you a break, a mental break, like a surgeon would say she needs two weeks for, you know, whatever surgery, mental health, mental health, she needs this. How do you fight with that? That’s medical back understanding. She’s got to go and there is no justification of, well, she’s out and she could still check email, she’s out and she can still do text message. No, she’s out and it’s a mental break and it’s medically recorded and given to hr and there’s no more questions about it. And I think we need to lean on our therapy resources more often for things like that because we don’t, I think we also, as we were talking about all these bad behaviors, we have an understanding and if someone were shot that they’re bleeding, they need immediate assistance. And we talk about those bad behaviors or negative behaviors, I should say of, you know, bad eating habits or mental health decline. That’s often because we don’t understand how emergent it is for us to get help. Someone says I’m exhausted at work. Those words, I’m exhausted are often not, I’m just tired. It’s, it’s everything, it’s work, it’s home life, everything is compounding. And they’re telling you I really need a break. So when they need that break, let’s give it to them. And if we can’t give it to them, let’s lean on outside resources to make sure you get it. So, tapping into your therapy network will help you with that as well. I think that’s brilliant. I mean, any, any hr department or CEO is gonna take a doctor’s note, an MD note. So this is the therapist note. This is mental health instead of physical health practitioner that brilliant. It’s time for a break. Virtuous is a software company committed to helping nonprofits grow generosity, virtuous beliefs that generosity has the power to create profound change in the world and in the heart of the giver, it’s their mission to move the needle on global generosity by helping nonprofits better connect with and inspire their givers responsive fundraising puts the donor at the center of fundraising and grows giving through personalized donor journeys. The response to the needs of each individual virtuous is the only responsive nonprofit CRM designed to help you build deeper relationships with every donor at scale virtuous gives you the nonprofit CRM fundraising, volunteer marketing and automation tools. You need to create responsive experiences that build trust and grow, impact, virtuous.org now back to healing over everything you want to move to creativity. Yeah, we can go to creativity. Let’s do it. Yeah. Creative spaces, creating creative spaces in the workplace that used to come up like 1020 years ago about, oh, we have a creative workspace. And what that meant was that your office looked like Google’s office and that you all had couches somewhere pong table. Exactly. Were you productive? No, you weren’t really that productive. You just had moments to play, which there is research that suggests that play is necessary for your brain to have a break, right? So I’m not doubting that. But what I am saying is let’s be intentional about creative spaces. And for me, when I’m working with individuals, I love to take pauses whenever we’re meeting or we begin meeting to do something creative together. And that may be, we’re going to just literally have a paint session, paint parties or, you know, we’re all building something together here. There’s a painting kiosks painting here. There is, there’s painting here and I love to see that type of stuff because what that shows you is that there’s an understanding for health, our abilities to tap into our creativity are so important. It’s important to just our daily lives. It helps us move forward, it helps us think of things that we’ve never thought of before. And again, we’re more productive when I’m tapping into my creativity, I’m thinking I go back to that problem and now I see it in a different lens because I’ve spent so much time on it. So, you know, introducing that in the workspace is really brilliant as well. And I think that the way we do that, at least that’s worked for me. The way that has worked for me is, you know, back to the arts, really bringing in the arts. I’ve worked at a place where we had an art table and it was really the old school kindergarten table which is paint and paper you squeeze and it’s just like a good jump in, just go for it, just go for it. And even if you were stressed out, just go for it and have a good time on those tables. And that was an environment that felt really good. It was an environment that when we had conflict, we took it to the table, like I’m still upset with you, but I’m going to go to this table for a little bit and then we’re going to come back and have a conversation. Those conversations were a lot more pleasant than if we just sat there and tried to bicker with one another and get to some kind of plausible solution that really didn’t work in the end because someone felt like they weren’t heard. And So introducing creativity truly in that way, there are rooms and spaces here that have little fidget spinners and things on them, right? Small creativity. But it’s for the introvert that wants to be alone, but still have an opportunity to color things like that. And then they can come back to the space when they need to. And so introducing that creativity in the workspace and your work flow in your scope of work even with at Village of Wisdom, one of the things that one of my colleagues is always saying, you always champion rest. They’ll give us these huge scopes of work which are amazing scopes of research and understanding. And then I’m like, well, where’s the rest built in? Did you build in the rest? Did you do that? Did you build in the creativity? No. OK. Well, let’s go back and do that, you know, and I think that’s just an amazing thing to do. But I love the environment of Village of Wisdom because they accept it because it’s one of those, you know, I can say let’s rest and we rest, we collectively rest. And I think that’s the thing is that you need an environment and space that will offer you the opportunity to rest. There’s something about the tactile, we’re talking about creativity, finger painting. I’m thinking of Legos clay, clay. I used to love clay. Uh I, there’s something about the, yeah, the tactile, you know, now all we touch is our phones and hopefully our families in loving ways. But aside from that, I mean, in the creativity side there’s, there’s nothing we don’t unless we’re, unless we’re devoted to the arts, you know, or it’s a big part of our life. Maybe as a hobby, maybe not a profession. But aside from that and that’s not, that’s not very many folks. We don’t have the touch. Right. And it’s so important, Tony coming out of the pandemic when you were shut off from touch, stay 6 ft away. I couldn’t touch a person for a while. We thought we couldn’t touch our groceries. We were wiping our groceries down for a while until we realized we’ve learned through science that it’s not on your grocery. The device is not on your groceries. But, uh, doorknobs, we installed the, uh, those things on the bottom of the door, open your shoes. You couldn’t even touch a doorknob. So we lost, yeah, the pandemic was enormous for isolation and loss of tech time. The sensation. So what else, what other kind of creative space you talking about? Painting? You talked about the clay, which is great, silly putty. And even I found that making those things together, you can make clay, you can make silly putty. You know, I have the benefit of living in North Carolina. So we actually sit on clay in Durham. I live in Emerald Isle on the beach and then I have a place in Pinehurst too. Even closer to down there in Pamlico. Yeah, you’re right there. You do in Durham. Durham is close to Pinehurst is, it’s right there next time I’m in Pinehurst. That’s not the one I don’t live there. But you go visit that one. Yeah. No, Durham is a very nice town. Great college town. Great food. That’s another good food town. Durham culture, universities. That’s a great place to live. I didn’t know that. So creative spaces in the workplace, what else can we do? What works for you? I say get involved in your community that way. What’s creative happening around you? Right? There’s some great exhibitions. There are great little opportunities to go visit different shows. I know that seems like a strange thing to do. Me and my group are going to go visit a show. We are and we’re going to talk about it afterwards. How did that make you feel? It’s really bringing field trips back into the workspace. You know, that’s one way to do that. The other way is, you know, like you mentioned Lego, Lego is great because it has so many different things. Now I introduce my best friend to it. I do it. I build cars. That’s my secret. I build cars. She got into the plants, they now have plants and so her home has all these little plants all around it, plant, decorate it that way. And so bringing that in where each person can maybe bring in a little tiny box. These are small boxes and build something together and talk about it. But you learn about each other video games. Another thing, right? Card games, old school uno we did that and that brought out some things but fun is another one. Yeah. And I mean, it’s just a matter of bringing play and creativity. And I say creativity because in the workspace, anything that’s counter to just sitting at a computer oftentimes is creative. At this point, journal prompts writing time, you know, working with your colleagues. OK. Well, together, we’re going to set aside an hour and that’s our meeting time. But in this meeting time we’re going to write, you know, I’ve seen that multiple times that’s been introduced into village of Wisdom as well, not by me, by another colleague. And so I think it’s great. You have something you haven’t mentioned that. I think it would be counterproductive. But I want your opinion. Uh We, we’re all gonna play for an hour together between 11 and 12. We’re gonna do it all together, we’re gonna do the same thing is that, is there value in that or is that counterproductive? There’s value in that like it’s mandated, we’re all going, we’re all going to do something. So if we’re all going to, there’s value in that the word mandate often is what takes the value off of it, right? Because I’m a big proponent of choosing, you know, just for that person during the day, you might not have the energy for it. If we’re talking about healing, it’s acknowledging your cup that day. So that day you might not really want to do it, but do it for those who want to, for those who don’t, you can take your personal hours and use it as you like those who want to. We’re going to, I don’t know, go to an escape room or Durham has something I love called a rage room. A room filled with things you can break and lots of different weapons. So there’s a baseball bat, sledge hammers and then there’s a whole bunch of glass plates and cups and you can just throw them against the wall. They suit you up and put on all the protective gear. So you don’t get injured and you just have an hour in there to smash things. They turn the music up and you just have a good time throwing beer bottles, all that Rage room. They also have a paint room where you can throw paint on each other in the same room. So it’s getting messy. It’s reactivating the piece of your brain that people tell you you’re too old to activate. Are you, are you too young to know Tinker toys? You know, Tinker toy. That was another Lincoln Logs were good too. I can remember the package that the Lincoln Logs came in. There was like a round thing. Lincoln Log. Blocks. Yeah. Those are the big ones that the toddlers have. They’re LEGO, but they’re real big. Ok. Again, there’s our sense of touch. It’s all on a smooth screen now. It’s important. And, yeah, I mean, even for your own health of feeling different things, right. You know, sometimes you can correlate touch to an emotion. Something smooth, reminds you of Xy and Z something crunchy. Feels like this and just reigniting those emotions helps you with just getting through your day. Should we move to unity? Creativity. We’ve given that adequate. I think. So, hopefully for whoever’s listening, you know, they can go, I can do this, you know, healing spaces, unity. You talk about fertile soil for all people. That’s what’s engaged here. Yeah. What’s engaged here? That becomes the um the evaluation of the space. That’s the part that people don’t often like and it’s the evaluation of self. And so in these spaces, we’re asking you to evaluate yourself and say, OK, do I have emotionally what I need to go through this? And so some of those questions are, you know, where am I today? Is my home life? OK. Is my work life? OK? Is my spiritual life. OK? And if everything is in balance is my physical life, OK? Can I move forward and expelling some more energy? Right? Only you know the answer to that. But then I flip this back onto the organization and the environment and say now do this for the environment. Does the environment have enough soil, fertile soil? That if this person says I’m not OK as an employee that you can hold them and if the answer is no, then what resources do you have for that person? And you say none, now we need to go find those resources because I don’t believe that everyone’s job should do everything for them. But I do believe that they should have the opportunity to provide resources. And that’s why there’s unity in that. Because I think in order to do that, you are looking at people as humans and you’re seeing their humanity, you’re not looking at them and saying, well, I don’t want to do this because I don’t like you or I don’t want to go down this path of helping you because you may be mad a little weird too. You know, it’s esoteric getting a little personal. I don’t really want to know you should deal with that on your own day. Exactly. But what I’m saying is that especially in the nonprofit space when we’ve had, like I said, the small sample size who told you 100% of them felt that they were damaged. Then we need to probably look at where we can actually provide you some fertile soil. What kinds of resources? What should we do even internally without external resources internally? So that’s where the other two, right? We talked about giving you that hour, things like that, but it is check ins and what I mean by check in, it’s meeting with your team to say, how are you feeling in the culture? And then based on that conversation, you need to have a plan for this person. Um And, you know, in my session, I’ll be talking about different ways that people can have these plans because they’re pretty extensive. We have a lot of time here but the planning is, is looking at this person and saying, all right, you don’t like the following things, recurring meetings. You know, you don’t feel like you’re heard, you don’t feel as though your work is being showcased in a way that other people’s work is being showcased. You don’t feel like you’re getting the credit, whatever it is that’s wearing on you, like diving deep into this, like why you’re feeling the way you’re feeling and then we’re gonna create a plan. What is this plan? And it’s not the same as a work plan. It’s more of what’s your feel good plan. So you can actually feel good in this space. And in that, if we need to increase some flexibility in your hours, you’re starting at 10 o’clock instead of nine o’clock and ending at six instead of five, you know, is it that you’re doing a four day week? Because some people are more productive with four days than five. Is it that these meetings, you only need to show up to every other week instead of every week, you know, what is the plan for you? Um And that’s why I was saying it creates unity because each person feels seen and held and as long as each person feels seen and held, then everyone is OK. What I’ve found is that if one person is getting more attention than the other, it’s not going to work. This is applied inequitably disparately, then this is just going to be breed resentment. Exactly. Some of the folks will be very content and feel better and heard and the rest will be pissed off. Ok? So it’s got to be done equitably. And then all the thing too for me has been Tony talking to management to have them learn different management styles. And what I mean by that is we’ve gone through a pandemic and people have changed. We all change coming out of the pandemic. My work style going into the 2020 is not the same. Now, the way I communicate is not the same, how I interact with people is not the same. And so understanding that we need to be able to say, ok, what do we need to come back? I don’t want to say come back to self to just nurture this new person that’s come out. Um You know, I talked to the executive director at V once before and we laughed about it because I said, listen, your executive director. Yeah, right now and I said, hey, you built a team in the dark because the organization grew in 2020 from 4 to 15 people in the pandemic year. And I was like, over the pandemic over the course of two years. And I said so in doing that, I was like, people don’t know each other. We know each other on screens, we don’t know each other and we don’t even know ourselves. And so now we’re doing amazing work. I call it root work in the sense of bringing in people to talk to us about the environment and the workspace because it’s not negative, but just learning to learn each other, learn each other’s work styles and things like that. And so that intention behind it has been great and I’m always excited from him and the rest of the leadership team of just diving in, it wasn’t a, oh, we’re going to just let this thing just be infertile. We’re going to actually dive in. So they brought in people strategic planners to actually focus on doing strategic planning in a holistic way. They brought in, you know, a therapist who’s doing, you know, culture planning in a holistic way and it’s done in a way that everyone has a voice and it allows us to move as a team saying, OK, this works for me, but this might not work for you. But how can we work together and show up in our whole selves? Yeah. So why don’t you bring this all three together again? The mental health and creativity and unity, uh, you know, leave us. Uh, well, I think we’re already inspired but, you know, just, just pull it all back together. Pull it all together. Yeah. Club, the benediction and the sermon. Right. For me, if I were to put a bow on it, it’s the understanding that every last one of us working in the nonprofit space is fostering humanity in some form, shape or fashion, right? And we need to take the time to love on ourselves in a way that not only replenishes ourselves but honors our own humanity so we can give our best selves in the workspace. And we do that by honoring our mental health. We do that by honoring our creativity and we do that by knowing that in a unified approach, we will always be our best selves. I bet you’re very good at the stewardship, part of, of Director of Development and stewardship because you, you hear people, actually, I think I would recommend you for promotion to like Chief Humanity Officer Cho Cho. I I I’ll speak to your uh now you’re a better advocate than I will be. She’s Beth Lee, Director of Development. My pleasure, Director of Development and stewardship at Village of Wisdom. Thank you again, Beth. Thank you Tony and thank you for being with Tony Martignetti nonprofit radio coverage of the 2024 nonprofit technology conference where we are sponsored by Heller consulting, technology strategy and implementation for nonprofits. Next week, the generational divide, Tony, am I fired? Maybe so, as I said last week, if the generational divide didn’t come this week, there was gonna be a shake up. Uh but I’m taking responsibility uh for this. There, there could be other issues. So that’s why, you know, that’s why it’s a maybe uh around you. The generational divide. I have it, I have it, it’s recorded. It’s in the can, the digital can, but I wanted to really wanted to kick off our 24 NTC coverage this week the week after NTC. So the generational divide will come. Uh I, we’re not gonna keep promising it well, the next time you hear it, uh it’ll be for sure the next week. Uh And in terms of Kate, we’ll see about week to week. If you missed any part of this week’s show, I beseech you find it at Tony martignetti.com were sponsored by donor box. Outdated donation forms blocking your supporters, generosity. Donor box. Fast, flexible and friendly fundraising forms for your nonprofit donor box.org. Let me say a quick thank you very much to Donor Box. They are ending their sponsorship with this show. It’s been a terrific year. I’ve just been uh grateful to have you as sponsors. So we thank you very much Donor Box and by virtuous, virtuous gives you the nonprofit CRM fundraising volunteer and marketing tools you need to create more responsive donor experiences and grow, giving, virtuous.org. Our creative producer is Claire Meyerhoff. I’m your associate producer for now, Kate Martignetti. The show social media is by Susan Chavez, Mark Silverman is our web guy and this music is by Scott Stein. Thank you for that affirmation. Scotty. You’re with us next week for nonprofit radio. Big nonprofit ideas for the other 95% go out and be great.
An automated soap dispenser. One of the most innocuous objects imaginable. Unless it doesn’t dispense soap to people with dark skin. How does bias find its way into technology projects and hurt outcomes? How can we implement technology through an equity lens? Rubin Singh, from 
