The September 11 e-Effect

David Campbell, professor of public administration at Binghamton University, who has first-hand experience from his work as vice president at Community Service Society (NYC) on September 11. We'll talk about his opinion piece in this week's Chronicle of Philanthropy, "The Lessons of 9/11 Philanthropy." Cristine Cronin, president of NYCharities.org is with me to discuss the first online giving responses to the attacks; what's changed as a result; lessons learned about responsiveness and collaboration; and the future of the "Donate Now" button.