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Nonprofit Radio for September 14, 2026: “Planned Giving Accelerated” & The Martignetti 3-Step, 1-Week Planned Giving Launch

 

Stephen Christopher Nill: “Planned Giving Accelerated” & The Martignetti 3-Step, 1-Week Planned Giving Launch

It’s a first for Nonprofit Radio! Role reversal. Guest Stephen Christopher Nill leads the conversation and interviews Tony about his book “Planned Giving Accelerated: The Cut Through the Sh!t, No-Nonsense, Practical, Step-by-Step Guide to Start Legacy Giving Fundraising at Your Small to Mid-Size Nonprofit Simply in One Week with Bequests (The title may be longer than the book. Did you need a nap?),” launching on 15 September. A major part of the book is the 3-Step, 1-Week Planned Giving Launch.

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Welcome to Tony Martignetti Nonprofit Radio. Big nonprofit ideas for the other 95%. I’m your aptly named host and the pod father of your favorite hebdomadal podcast. Oh, I’m glad you’re with us. I’d be stricken with pulsatile tinnitus if I heard that you missed this week’s show. Here’s our associate producer, Kate, to tell us what’s going on. Hey Tony, here’s what’s going on. Planned giving accelerated and the Martinetti three-step one-week planned giving launch. It’s a first for nonprofit radio. Role reversal. Guest Steven Christopher Nill leads the conversation and interviews Tony about his book. Planned Giving Accelerated. The cut through the shit, no-nonsense, practical, step by step guide to start legacy giving fundraising at your small to mid-size nonprofit simply in one week with bequests. The title may be longer than the book. Did you need a nap? Launching on 15 September. A major part of the book is the 3-step 1 week planned giving launch. On Tony’s take 2. My book is here. Here is Planned Giving accelerated and the Martinetti three-step 1 week planned giving launch. Woohoo! It’s a pleasure to welcome back Steven Christopher Nill, JD who founded Charity Channel in 1992 and built it into one of the world’s largest online communities of nonprofit practitioners. Through charity Channel Press, he has published dozens of books on fundraising and nonprofit governance. Across 4 decades inside development offices and advising hundreds of nonprofits, he has helped raise billions of dollars. You’ll find him writing weekly to development professionals at charitychannel.com. Steve is also on LinkedIn. Steve Neil, welcome back. Tony, it’s uh, it’s always fun to join you on your show. You’re quite a character and I always have a good time. So thank you for having me back. It’s my pleasure. Um, I, I don’t mind being a character. That’s, I, I, I, I, I’m, I’m gracious, I’m grateful for that. Thank you. Um, we’re, so we’re running this episode very differently. This is a first. I’m the guest. Steve is going to lead the conversation. He’ll interview me about my book, Planned Giving Accelerated. You’ve heard rumors about that book, which launches on 15 September, the week we are releasing this episode. Steve I’m in your hands. Tony, um, well, first of all, as you know, um, I’m a publisher and technically still am, although I, uh, not accepting new titles and most of the titles I published are in the rearview mirror now, it’s been so many years. But I have to start with the amazing title of your book, um, the Plan giving accelerated Part. Um, is, is something that even even Wiley might like, but then. The elephant in the room, your subtitle. The cut the. Can I, can I, exclamation point. Oh, no, we say shit now. Let me, let me do it. Uh, comma, no nonsense, comma, practical comma, step by step guide. Longest subtitle I’ve seen in a book, maybe ever, and, um, that, and, and that, that would have had to have given wily acquisition editors. Wait, you didn’t even give it full justice. So let, let me go. OK. It, it’s, it’s planned giving accelerated. The cut through the shit, no-nonsense, practical, step by step guide to start legacy giving fundraising. At your small to mid-size nonprofit simply in one week with bequests. The title may be longer than the book. Did you need a nap? That is so long that I, I didn’t even think that was the the real whole title. And so I, that’s why I left it off. And now that I’m, I’m looking right at it, I see I screwed that up. It, it’s like unbelievably long title and it’s so, it’s so much fun and Um, it tells me right off the bat that this is that I’m gonna be reading and I did a down to earth, um, just a very real, real book on plan giving. And I have to say, even though my press has published more than a few titles on, uh, plan giving and major gifts over, over the decades, um, And we’ve always tried to be down to earth too. You, you take the cake. This is, this, this got my attention. I, you almost made me want to go back into publishing, uh, just to be able to publish your book, but, um, couldn’t quite pull that trigger. But congratulations to you on writing the book you wanted to write because obviously, um, and I understand there’s quite a story behind the whole Wiley thing and But you you’re not gonna tell it without sitting in a bar somewhere with some wine, apparently, um, but I I bet it’s a delicious story and they really missed out if they didn’t pick this up because this is really something. I really, really mean that. It’s a very good read, very enjoyable read. Not something you expect on on a topic like Plan giving. So why don’t we start with this question? From your perspective, what is plan giving fundraising, and what’s its value to nonprofits? And I, I would not normally ask that question because everyone kind of has an idea of what that, what the answer would be, but I don’t think they’re ready for the answer you would give it, so go for it. First, as, as a guest here, I, I, I wanna do what I do when I’m a guest on anyone’s, uh, podcast. I, I thank them. So I, I thank you very much for leading the conversation, uh, uh, here on nonprofit Radio. Thank you for your willingness to do this. You volunteered and I, uh, immediately thought that was a great idea and, and here we are. So, um, um, thank you. Um, thanks also for recognizing the fun. And the accessibility of the title, that’s, that’s why I’m having fun with it. That’s why it’s the cut through the shit, no-nonsense, practical, etc. etc. Um, did you need a nap book? Uh, yeah, uh, I want folks to know that this is, this is accessible planned giving. This is practitioner level, not academic. The, uh, this is a book that you’re not gonna find it, uh, Columbia University, uh, nonprofit fundraising management, uh, master’s degree curriculum. They’re not, they’re not gonna, they’re not gonna make this book part of their coursework. Uh, but it, I didn’t write it for them. It’s for practitioners. Um, and there’s a little side story too, the, the two major nonprofit, uh, sort of, I think, legacy media outlets, uh, refused the book. They wouldn’t, they wouldn’t excerpt it, they wouldn’t review it. I guess they, they believe it has to be, uh, an academic tome to be worthwhile, uh, in their limited minds in their limited scope of what planned giving is. So that’s, that’s ancient thinking, uh, and that’s what I’m fighting against with the audacious title and just the whole idea that you can have fun with planned giving. And it can likewise be easy, uh, and accessible and affordable. So thank you for recognizing that. And, and I, I didn’t forget your questions, but thank you. Well, I want to thank you. Um, we, we resonate on that because the whole reason I started Charity Channel Press was to find authors like you who, who were very down to earth. And, and just didn’t try to gussy everything up in academic prose all the time and that’s, uh, so you’re kind of my hero. I really. Let me ask you though, I, I know I, I, you, I didn’t answer your first question. I’d love to get into the myths of plan giving. All right, I didn’t answer your first question though. Did you, did you want me to go ahead. I’m still answer your first question. I, I took an elaborate, you know, I was, I’m being, uh, I’m trying to be a gracious guest. I’m, I’m being thankful. Um, yeah, the value of planned giving, uh, it, it’s sustainability. Uh, start that with endowment growth, lots of planned gifts, and the one that I focused on in the book, gifts and wills, come as lots of, I mean, the vast overwhelming majority of gifts and wills come as the most desirable type of gift any nonprofit can get, unrestricted cash. And I recommend putting as much of that unrestricted cash as possible. I realize there are constraints. We gotta keep salaries paid. We gotta keep the rent paid, etc. but as much as possible, put that into endowment, which helps create and support your, your mission’s sustainability in your community. And for a small nonprofit or a medium sized nonprofit who I, I gather those are the two, markets that your, your book written to, I shout them out in the title to at your small or mid-size nonprofit. I’m promising this is, this, this book is for you in small and mid-size shops. And so building, building an endowment may not even be on their radar screen by the time they pick up your book, but after they’re done reading it, I think they’re going to be able to see that they can do that and you’re showing them the way to do that. Is that right? Exactly. Yeah. If you have zero endowment, like I, I, I say, and, uh, like Grandpa Martinetti used to say in his broken New Jersey Italian accent, none you worry. None you worry. You, if you have a zero endowment, you, you, everybody, every nonprofit had a 0 endowment at some stage, you can launch. You can launch with those first planned gifts when they come to fruition. This is, it’s doable. It’s very, very doable for small and mid-size nonprofits. I guess what I, what I’d like to get, get into a little bit here is if, if I, I’m and I have, I have started some small nonprofits and and um have been in that role myself. If, if I’m, if I’m seeing executive director, um, maybe we do or don’t have a development person on staff, probably don’t in some, in many cases. And, and I think about plan giving. I think about all these really super technical kinds of of things like charitable trusts and and. Um, calculating deductions and, and income streams and, and, and, and all that stuff, and I think, man, we are just nowhere near being ready for that. What would you say to that executive director, Tony? Yeah, they’re buying into, uh, one of Tony’s top 6 myths of planned giving. Uh, and one of those is that we have to offer lots of gift options. So that means we have to train up our staff on the, the, the, the plan giving methods you mentioned, and, and I often cite the, the nuances of a charitable remainder unit trust with net income makeup provisions. Which, which really does exist. Uh, yeah, so we, our staff has to get educated. We, we, we’re gonna need a year of professional development in planned giving before we can be confident to, to meet our donors and talk to them about planned giving. You, you’re, you’re buying into a myth that, uh, I, I despise. Um, it is, it, it’s a myth. It’s one of Tony’s top 6 myths. You launch your planned giving with the most basic, the simplest, the most easily understood planned gift there is. gifts in wills, also called charitable bequests, they mean the exact same thing. And there are 3 things about gifts and wills that are, are about wills that make these sort of universally understood, because nearly every American adult knows what a will is, how will works, and that they need to have a will. Those 3 things are in your favor, that they, along with, uh, 17 other reasons, because in the, in the book I have the Martinetti, 18 reasons why. Gifts and wills are the place to launch your planned giving. So I don’t just have one reason. There are lots of reasons why gifts and wills are the place to launch planned giving for, for small and mid-sized nonprofits. You listed 18 of them in the book and um with the first one being they’re the most popular plan gift by far. Uh, is that true? Wills, um, gifts from wills outpace a charitable remainder trusts or life insurance trusts and things like that. Yeah, by far, um, you, you, you, you’d expect to see at least 75% of All the planned gifts in, in any planned giving program. You can name the, name the largest nonprofits you can think of in the country, uh, uh, Harvard with whatever $50 or $70 billion dollar endowment or go to the other coast, uh, the University of California system or Go to the University of Chicago or the Cleveland Clinic or go to down to Texas, University of Texas system. Um, where in, where, where can we pick in the heartland? I don’t know, University of Missouri, University of Oklahoma, um, Wyoming. At least 3/4 of the planned gifts in, in any of those programs are simple gifts and wills. And in some smaller shops that I’ve worked with, I’ve seen it be as high as 90% of all the gifts are these basic, simple, charitable bequests, gifts and wills. Yeah, by far the, the most popular. So, if, if I’m a, if I’m running a small to middle sized nonprofit, Tony, what would be reasonable for me to expect in terms of um what my agency will receive over say 5 years if I start a program and according to how you suggest doing that in the book, how should I view that? Uh, well, in terms of dollars, uh, the dollars received, I mean, gifts and wills mean that this is cash to your nonprofit when that planned giving donor has died. So, this is long-term fundraising. I make that very clear. Uh, so 5 years, there are metrics, we could talk about what metrics you might use in the, in those 5 years, but, you know, the likelihood of someone dying. In those 5 years, uh, I guess it’s kind of small, unless someone very elderly in their, maybe in their 80s or 90s has put you in their will, because you’ve launched Plan giving and they were one of your top prospects. So that’s a possibility. But, you know, folks in their 60s, 70s, 80s, they’re most likely gonna live at least 5 years. So, you know, the, the, the dollars realized would be, wouldn’t, I wouldn’t expect to realize many planned gifts in just 5 years. If you want, so it’s a longer scope, but it’s mentioned in the book, the average charitable class is $35,000 right? The average is $35,000 in the US. Yes. Um, it’s just that you have to wait, you know, for people to die for this to become cash. So, again, very clear, this is long-term fundraising for your nonprofit. So, if, if I’m, if I’m looking at a program like this, and I have all of the needs of uh of, of a smaller middle-sized nonprofit in front of me, uh, obviously current giving is gonna look very attractive to me. But to the extent that, that I want to start building an endowment or, you know, providing for the future, I’m not gonna have a lot of assets to invest to do that. I’m not gonna be able to train staff and, and do all the things that I would think of as a plan giving program. But you turn that on its head, you make the argument. Very well, that the investment is really low to achieve the results you’re talking about. Tell us about that. You’re, you’re, you’re kind of, uh, like pecking at the Martinetti 3-step 1 week planned giving launch. It’s, it’s 3, the 3 steps are, are the 1st 3 chapters of the book, and, and they’re all identify your top prospects. That’s step 1, right? Yes it is. I read your book. Launch with gifts and wills. That’s Step 2. That’s chapter 2. Step 2, yes. And then cultivate and solicit your top prospects. Step 3, right? That’s right. Those are the 1st 3 chapters of the book. Within a week of reading those 1st 3 chapters, you can launch planned giving at your nonprofit because launching means. You’ve had your first conversation. Whether it was a cultivation or solicitation, that’s gonna depend on the, the top prospect who you had that very first meeting with, depending on what stage your relationship is with them. But that’s the launch. There’s not a campaign. There’s not a press release, there’s not a four color brochure even. You don’t need a web page. You don’t even, you don’t need a website. You don’t need a web page. You just start having conversations with your top prospects and of course I talk about step one, how to identify those top prospects. But you’re right, it’s not, not only is it not expensive, it’s just, it’s, it’s wildly affordable. You have everything you need. You have the data in your CRM database to get the top prospects. You’re just gonna go query on longevity and consistency and loyalty of giving. And of course, I go into a lot more detail. And then you start with gifts and wills, and that’s where I make the case with the Martin Etti 18 reasons why gifts and wills are the place to launch. So you know you’re, you’re comfortable starting with gifts and wills, and that’s, that’s the, that’s the primary, actually, more than the primary. That’s the sole focus of your marketing and promotion, which, uh, I get lots of marketing tips in another chapter. And then step 3, that’s where you actually start having the, as you said, the cultivation and, and solicitation conversations with those top prospects you identified in step 1. You have everything you need. You have the data. Now you, now you know to start with gifts and wills, and you have the relationships. You’re talking to people who love your work. We know you’re, we know they love it because they’ve been supporting it for, for 1520, 25 years in some cases. Those are your loyal, committed donors that you identify at step one, chapter one of the book, and you open the conversations with those folks. That’s your launch. Conversations with committed loyal donors about a gift in their will, celebrate that. You’ve launched Planned giving when you’ve had that first conversation. That seems so simple. Um, I, you know, you, you and I have, have a lot of years in the planned giving arena and we know how complicated things can get. Um, I hate that. I hate it. I, I get that. I get that you hate that, and you’re starting to make me hate that too, even though I love the, uh, I love the technical aspects from my, from my own career, but You make this really accessible by focusing on. The, uh, sort of, I’m not even gonna call it the lowest rung of the ladder because frankly, it’s the lion’s share of gifts that come through it, so that doesn’t do it justice. And it’s also the, the, the most direct and straightforward thing that you can ask somebody to do because everyone knows they need a will and You don’t have to tell them what it is, and yet if they salt your organization in there as a bequest, um, your, your organization at some point is going to receive a significant gift, right? I mean, it’s, it’s just so accessible. That’s what amazed me about, about, um, your approach. Yeah, I, that’s, that’s exactly what I want folks to recognize that it is accessible and affordable and easy for small and mid-sized nonprofits. Uh, you, you’ve, you just characterized it perfectly. So, I wanna hear about the um uh OK, let me, let me, let me say this. I laughed out loud and all kinds of places in the book, especially the footnotes and and I’m gonna confess here that my, my years as a publisher. Conditioned me to hate footnotes, Tony, and I even mentioned that to you not long ago. And I suspect that if, if I had published your book, you and I would have had to arm wrestle over, over footnotes and, and that would be my bad because as I look at it with fresh eyes. Uh, there is so much fun in the, in, in, in your humor that you, you would miss if you don’t read those footnotes. So I’m gonna, I’m gonna withdraw my, my stupid publisher’s knee jerk reaction about footnotes and, um, eat my words because I was wrong. I was really wrong. And if, if you don’t read Tony’s footnotes, you’ve missed at least half the fun of, of his, of his book. It’s, they’re so fun and refreshing. Um, So tell us, I, I, I, I used to have this thing called Nil’s breakfast rule um back in the late 90s that I wrote about where I would take financial advisors, you know, uh financial planners, insurance people, bankers, real estate people to breakfast every morning. And Um, cultivate them to, to, to send me clients, nonprofit, um, or potential clients who would make major gifts to, to nonprofit organizations. I call that Nils. Breakfast rule and, and it, you know, it was a key, a key thing that led to my success in that, in those, in those days. Then I read Martin Etti’s meal plan and you’re like, wow, I, I had to learn what that is. So why don’t you tell us what is Martin Etti, what is the Martignetti meal plan? Uh, thank you. Yeah, um. MEAL is an acronym in, in that, uh, which stands for Meals Expertly Allow Learning. I, I put this forth because I love doing donor and prospect meetings over meals. I, I’m an Italian guy. Food is very important to me, but beyond my love of food, I think there’s real value to having meetings over a restaurant meal. It doesn’t matter. Breakfast, you had your breakfast, you had your breakfast rule. I’m surprised you didn’t call it Breakfast Club. Neil’s Breakfast Club, like NBC or The Breakfast Club, like the Breakfast Club movie, the movie from the 80s, but you were just way more creative than I am. You had a rule. All right, you, it was a rule instead of a club. It’s more, uh, it sounds more authoritative as a rule than a club, um. So first you start with the shared space. We’re, we’re, we’re sharing a physical space, a table. I’m not talking about sharing meals. I don’t, I don’t pass my, my, uh, my lunch over to, to the donors to share, no, but we’re sharing a physical space. So I feel like I’m in community with a donor or maybe it’s a donor couple, you know, they may be spouses or partners I’m meeting, but usually it’s one on one. I feel like I’m in community with the person because we’re in a shared physical space. We’re sharing that table. And then the other advantage. Is the, the, the understood. Just the universally recognized cadence of a restaurant meal. We know when there’s gonna be a short pause, like after the server takes the drink order, and the drink might, you know, it’s something that’s not necessarily alcohol, it might be iced tea and water. We’re, we’re, you know, but then we’re gonna have like 3 or 5 minutes before the beverages come. Um, and then they’re gonna take our, that’s a short break, so you can kind of pace your conversation around the, the milestones and everybody understands what the milestones are. Both, everybody at the table knows because every, every, every adult knows how restaurant meals get, get paced out. Uh, and then you know, after you give your entree order, then you’ve got about maybe 10 minutes when the entree comes, so you pace yourself around that. And then when the entree comes, then you know if you’ve got 1520 minutes while you’re eating your entrees. So, the, these milestones, you can, as the professional fundraiser, kind of time and pace your, your conversation around them and, As the server comes, these are sort of natural valuable breaks. Maybe you want to shift the conversation. Maybe you want to, maybe you don’t, but you can use those breaks as a, as a pivot opportunity because there’s been the, because the server has come. So, I, I think between the, the shared space and being in community and the understood and, uh, universally recognized cadence of a restaurant meal, I think there’s a big advantage around, um, you pacing your conversations at, at restaurant meals. I, I am quick to add though, For some folks who may not be comfortable with that, maybe they don’t like the idea of a social setting for this, for this conversation or for any of their donor prospect meetings. Uh, maybe they’re worried about alcohol, like if, if my donor orders alcohol, do I have to, but I don’t drink or I don’t want to drink at a business meal or awkwardness around who’s gonna pick up the check. If there’s anything that concerns you about doing this in a restaurant, then don’t. Then you, you do it the way you do meetings best. Your office, their office, their home, those sound like the most three likely or it could be some other, some other place that’s, that’s not a, a, a, a restaurant. You do it the way you are most comfortable, for sure. I just, I, I put forth the, the Martignetti meal plan because I see value in it and I wanna share it with the readers. Well, that makes it very down to earth and and and practical, doesn’t it? And I think that’s brilliant. I really do. It’s time for Tony’s take 2. Thank you, Kate. My book is here. 15th of September. That’s the launch date. You can get it. It’s at Amazon, it’s at Barnes and Noble. You just look for planned giving accelerated. And it will come up. Hard copy version, paperback version, Kindle version. I’ve got you covered. The audio version will be coming, but not for a couple of months. audiobook version, that, that, that, that’s coming later. Right now, hardcover, paperback, Kindle. Amazon or Barnes and Noble. Wherever fine books are sold. Woo. Uh, my gratitude again to Steve Nell for this week’s show, for interviewing me about the book. You know, it’s, it’s been a journey. And uh you’ve been along with me. I’ve shared all about my, the process, the editors. The legacy media that turned me down. Different milestones through the journey. So I thank you for being with me through the journey too. Somehow I feel like it’s not quite over. I don’t know why. It just feels it’s too abrupt. It can’t really be done. I mean, it is done, but it’s done, but it’s not over. See, it just feels like there’s gonna be more to, more to say about the book. We’ll see. Just feels that way. So, but the book is here. Wherever fine books are sold. Barnes and Noble and Amazon. And that is Tony’s take 2. Kate. Congratulations, Uncle Tony. This is a very big milestone. Um, also, this is the first time I think I’ve ever said your book’s name all the way through. It’s a lot of fun. That’s the idea. Thank you. Thank you for your good wishes. Um, yeah, that’s the whole idea. I want people to see in the, in the, in the title. What’s it called? The title, that’s what the, that’s the word. That, uh, this is a fun book. Absolutely, absolutely. A lot of good humor in there. I think you should say it one more time all the way through, real quick. You do, huh? OK, I won’t turn you down. Planned giving accelerated, the cut through the shit, no nonsense, practical, step by step guide to start legacy giving fundraising at your small to mid-size nonprofit. Simply in one week with bequests. The title may be longer than the book. Did you need a nap? Thank you. We’ve got Beu butt loads more time. Here’s the rest of Planned Giving Accelerated and the Martinetti three-step, one week planned giving launch with guest host, Steven Christopher Nill. I want to kind of circle back to to the myths of planned giving because. You know your book is about plan giving, but it is not. It doesn’t accept the the normal sorts of approaches to plan giving that you read in so many, so many books that are published on on the subject and I’ll be honest, I published a couple of those myself, um, you know, so I’m right there too, and You, you start with plan giving is not only for wealthy donors. Explain that. This is ideal, Steve, for your, your modest donors, your, your donors who make small gifts during lifetime, because there’s no lifetime cost to this. This is, this is gonna come from their estate. At their death, there’ll be a gift of cash to your nonprofit. So it’s ideal for modest donors, and you’re making a huge mistake. You’re leaving a lot of money on the table. If you think this is only for your major donors. Your wealthy donors, your board members, maybe, if they’re wealthy. Yeah, they’re good prospects. They could be very, very good prospects. But they are not your sole prospects for planned giving. It is not wealth-based. Someone who makes gifts like for the durations that I was talking about 1520, 25 years or more in some nonprofits. If, literally, if their average gift was $5 and they’ve done that all those years. And even if they lapsed a couple of years in the past, you know, but they came back, they’re not currently lapsed. Then they are an ideal prospect for planned giving, for a gift in their will. They think about you all the time, year after year after year, right? Even at a $5 level. Odds are they wish they could give more while they’re, uh, while they’re living, these lifetime gifts. But for whatever reason, they give at the $5 level, but they do it so regularly and they’ve been doing it for so many years. They’re a great plan-giving prospect. So, you don’t wanna make this only for your wealthy donors. That’s, that’s a big mistake. Like I said, leaves, leaves a lot of money on the table from, from very modest donors because That this kind of gets into something else I talked about the planned giving multiplier. People have so much more capacity to give through their estate than they do their income while they’re living. They don’t need it anymore, right? They don’t need it anymore. It’s now going to their dear loved ones and to your nonprofit, if you’re asking them. So, um, they, they have a lot more wealth in their estate, and you just don’t want to make assumptions, uh, uh, around what someone’s wealth is based on their lifetime giving. That’s a huge mistake. I’ve seen. Donors with a, like a $1500 total lifetime giving, not annually, total lifetime giving, $1500. 6 and 7 figure gifts uh in, in their wills. And that’s the multiplier. How many more times. Uh, a gift in someone’s will is greater than their total lifetime giving. So, in that case, you know, the multiplier can be in the thousands. Well, myth two is plan giving is too complicated. Uh, boy, oh boy, that is the accepted truth, um, out there, isn’t it? I mean, that’s, that’s got to be the closed door you’re trying to pry back open, right? Yeah, it’s not complicated when you launch correctly. Um, you don’t even give the language that somebody can drop into their will. Actually, I appreciated that. It was very practical in that regard. Simple bequest, yeah, a simple bequest. That is really not complicated. take it to their lawyer, but When it comes down to it, it’s a, it’s a single clause in a will, and you give them the sample language that they take to their lawyer. Yeah, either go to your lawyer or some folks complicated, yeah, or, or some folks are doing it online now, more, more online now than do their will online. But either way, yes, I give them a, I give you a sample bequest paragraph for, for you to share with folks to drop. Into their will. Uh, yeah, that’s it, you know, it, it is simple, Steve, and I, I, look, I, I don’t want to diminish the other planned gifts. I, I talk about them, I stuff them into, not even a chapter though, an appendix. All the, the gifts of life insurance and the charitable trusts you were talking about and qualified charitable distributions and, and gifts from IRAs. Well, that is a qualified charitable distribution, naming beneficiaries, all those, all those other valuable gifts. But that’s not where you launch. That’s not where you launch. You launch with the simplest, the most common, the most popular planned gift by far. And again, I’ve got the 18 reasons why in the book, why you start with, with gifts and wills. So, Those other plant gifts can be valuable, but you can go into those in future years if you want to. But just take comfort knowing you don’t have to. You can have a wildly successful planned giving program 20 years from now, and all you’ve ever done is promote simple gifts and wills. Let’s go to myth 3. Plan giving requires expertise, um. So here, here I am, uh, an attorney who spent decades, um, in the field and, and, uh, uh, I, I felt it took a great deal of expertise, but you’ve debunked that myth and I, I think that’s really interesting. Tell us why it doesn’t require expertise. Well, I’m with you. I, I, I’m a former attorney and I’m a current planned giving consultant, and I, I, I’m telling you, you don’t need an attorney or a consultant, and I don’t mean just on staff, I mean on your board, as a consultant, as an advisor, you don’t need them. Uh, because you’re keeping it so simple. You’re talking about gifts and wills. Everybody understands, again, what a will is, how wills work, and if they need to have one for themselves. Those three things are in your favor. You don’t need a consultant. You don’t need a lawyer. You don’t need expertise at all. You just need what you’ve already got. The data in your database. Knowledge that you launch with gifts and wills and the relationships, that’s where you start with those cultivation and solicitation conversations with your top prospects. You have everything you need in-house. You don’t need anything more. And your fourth myth you’ve you’ve addressed, which is plan giving means offering lots of, of gift options and you do, as you say, um, move the more advanced, uh, concepts and, and, and techniques into an appendix which I appreciated very much because. You’ve made the case so well that a bequest program is really going to be very powerful and very attainable. And so, getting into the more exotic instruments, which require a tremendous amount of of expertise, but produce a relatively low amount of um results compared to the simpler bequests. Um, I thought that was brilliant and, um, so, so myth number 4 is, is totally busted, um, and even with me, and I, and I completed a lot of structured gifts that were very complex over over the years and Uh, and even I saw that, you know what, a bequest program gets you what, 80% of the way there with like 5%, not even that, of, of the resources to do. I made those percentages up, Tony, you, you’d have to correct me, but small amount of resources with a whole lot of leverage in terms of results with the, with the bequest program. Yeah, you just start having meetings with those top prospects that, that you identify in step one. And again, those, you know, I had some early readers, you know, the beta readers, uh, a couple suggested that I take out all the, uh, I originally had them when I was at the early writing stage, I originally had a chapter devoted to all the, all the gifts beyond bequests, and some of those early readers suggested I remove the chapter because it’s contrary to my, my thesis that you don’t need them. Uh, they felt like they’re, they’re unnecessary. You make a whole case. All you need is bequests. And then, you know, you, and then you, and then you add in all the, all the others in a, in a chapter. So I, I took the advice halfway. I relegated them to an appendix. It’s sort of, it’s a resource so that if someone does talk about another type of gift that they are interested in, or in a couple of years, I say, I suggest like after 2 to 3 years of devoting your planned giving program. To bequests, then if you wanna expand, you’ve got the resource in in the appendix. um, those gifts can be valuable but not for launch at a smaller mid-size nonprofit Steve we just, we’re trying to, we gotta stay focused we’ve got bandwidth constraints we’ve got budget constraints. I guess bandwidth and capacity are the, are the same thing. So, Small and mid-size shops you focus, you focus on what’s essential. Identify your top prospects. Start with gifts and wills. And cultivate and solicit those top prospects. 3 steps. That’s the way to launch. Now, uh, myth 5 plan giving will hurt our other fundraising, um. Talk about that. Yeah, also untrue, like, like the others, um. I’ve seen through the years, I’ve been doing planned giving since 1997, I’ve seen probably thousands of people who have made a planned gift commitment, a gift by will. Let’s focus it on gift and will. A gift by will, and they’ve increased their other giving to that same nonprofit. Now, Those are anecdotes, um, almost 30 years’ worth, but still anecdotes. So you, you can, uh, rely on the, Quantitative research of Professor Russell James at Texas Tech University, who wrote the foreword for your book. I’m very grateful. He, he signs on to the, to the easiest, the, the, the way to launch planned giving at a smaller mid-sized nonprofit, keeping it simple. Yes, he wrote the foreword. I’m very grateful for. Um, and he has quantitative research. So one of his studies, his, his, his area of research at Texas Tech is planned giving fundraising. That’s what he studies. And he has a study that showed that, uh, for folks who make a gift commitment, uh, a gift by will, promise, On average, 75% of those folks will increase their other giving to that same nonprofit. So during their lifetime, during their life, yeah, but lifetime giving on average 75% will increase. So the myth, uh, that myth like all the others, uh, falls. Well, and the final myth, actually not the final one, let’s see, you have 6 myths or 7, 6, 6 myths. Um, Tony’s Tony’s top 6 myths of, uh, playing. Um, Tony’s top 6 myths of plan giving. And the 6th 1 is, it’s, it’s, it’s the dreaded death conversation that, that you’re talking to somebody about their, their death. It’s really uncomfortable. They don’t want to talk about it. You don’t want to bring it up. And that’s what this is all about. That’s the myth. What’s the truth of that? Yeah, this one is particularly heinous to me. Um, I, I’ve got the top 6 myths. I put 5 of them in one chapter. This one, It is so, uh, so hateful, uh, and so insidious that I devote its own short chapter to it, that this is a death conversation, as you said, and we just, I flipped that on its head. It’s a conversation about life, the life, the life, longevity and sustainability of your nonprofit’s work in your community. Because Steve, that’s what. You as the professional fundraiser or readers have in common with long term loyal committed donors, the love of your work, we know they love it because they’ve been supporting it for in some cases decades, we know you love it because you’re fundraising for it. So across all the things in this country currently that could divide us, whether that’s politics or age or geography or gender or identity or. Whatever You have this in common. You both love the work and the planned gift that you’re talking about, the simple gift in the will, is designed and is going to prevent the ugly future where your work ceases in your community 25, 30 years from now. You both know, you and your donor, your long term committed donors, you both know how important the work is in the community and that it has to survive, so. Again, put the myth on its head. It’s not at all about death. You’re not talking to folks about their death. You’re talking about the life and longevity of your work in your community. That’s powerful. That really is powerful. That’s the focus of the conversations, every one of them. Well, Thank you for debunking those six myths, some of which I signed on to, um, myself, and, uh, I, I’m looking at it from a completely different perspective and that, that’s super, super interesting and valuable. And even though you write in a really down to earth kind of no BS way, Tony, and just call it like it is. You’ve got some profound things in in here that surprised me and delighted me to read and really made me think, and I appreciated that, um. And anytime I thought you were getting a little bit too, too technical or something, which was very rarely, I just go read one of your footnotes and start cracking up. So, you know. I’m glad the footnotes work for you. They, they do, they do. I worry that, I worry that, um, there’s so much fun that they take you away from reading the, the, the other parts of it, but in, in the, in the final analysis, the, the whole book is, is a package that, and it’s, it’s pure, Tony, I mean, I don’t, I, I haven’t spent a lot of time with you, but when, when I have, you, you’ve got this. A sense of humor that I’ve come to appreciate and it comes through in the book so well and it, it’s the opposite of a dry book on plan giving. I mean, this, even if you didn’t care about plan giving, it’s a fun read, to be honest, and, uh, I, I really recommend it highly. I really do. And, uh, and then once again, I find myself wishing I’d published it. Oh, you’re very gracious. Thank you, Steve. Thank you. Well, it’s, I mean it, and I, I guess. I, you know, I, I’d like to. Find out, um. Your thoughts on where you want to leave folks, before we we close this this this time together out, um. And also I’d like to make sure we mention where people can find your book once it’s launched because that’s important too. I, I, what I’d like to leave folks with is, is. The willingness to shift. The mindset that planned giving is Undoable, uh, it’s inaccessible. It’s out of reach for small and mid-size nonprofits that this is only for big medical and education institutions. That’s false, categorically false. I’ve done it for years working with small and mid-size nonprofits, launching and growing planned giving programs. That’s, that’s why this is the Martinetti three-step one week planned giving launch. I mean, that’s the, uh, I, I, I want you to understand that you can be very, very successful at planned giving in your small or mid-size nonprofit. That’s, that’s why I name you out, call you out in the. I guess I should say shout you out. And sometimes I, I get the, the colloquialisms all wrong. It’s a shout out, right? Not a call out. Call out is bad. I shout you out in the title. The book is for you. You in your small or mid-size nonprofit can be wildly successful at planned giving. Focus your launch, 3 steps, the 1st 3 chapters of the book. So I’d ask for a mindset shift that we can’t do it. It’s, it’s, it’s not for us. That’s, that’s wrong. That’s wrong. And I, I, The book proves it to you and it sounds like you’re convinced, Steve. Um, so I, I thank you for recognizing that when you’re launching, you stay focused in your small and mid-size nonprofit, and you can be very, very successful at planned giving. So thank you for recognizing that too. Well, you made it, you’ve made it very attainable by a busy, harried, uh, small nonprofit staff, however large that staff may be, usually under-resourced. And you’ve really eliminated any possible reason not to launch such a program, Tony. I really, um, commend you for that. And I’m assuming, uh, oh, I wanted to ask you, you also, besides the book, you also offer a course on this. So tell us a little bit about that too before we, uh, I can’t be too, yeah, the, the course will be maybe next year. I thought I was doing, I thought I was doing both, became too much. Uh, I, I, I was too ambitious. So, well, maybe I’ll interview you, uh, when that’s launched. I’d love to, by the way, if, if it’s available to do that. Um, absolutely. Folk, let’s we’re now I’m, I’m focused on the book this year. So we’re focused on the book and you asked where you could get the book. Um, you, uh, it’s wherever fine books are sold, um, which means Amazon and Barnes and Noble in our, in our times. All the book info you can find at plannedgiving accelerated.com. Starting September 15th, that, well, this, when, by this, when this comes out, um, on the 15th, the, the, the, the sale links at each of those, you know, at Amazon and Barnes and Noble will be at that site. So you can either go right to the sellers or you can go to plannedgiving accelerated.com. OK. Tony, this has been a pleasure. Thanks for letting me turn the tables on you. You, you normally interview, uh, everybody and, and you interviewed me, uh, once, and, um, thank you for letting me, uh, interview you. This was fun. I hope you’ll do more of this, uh. Um, if you’re, you know, hopefully, uh, uh, somebody else would like to do that too, but I’m certainly willing to come back and talk to you about the course once that launches. So anyway, OK, I’m not, I’m not sure. Uh, it’s, it’s a little awkward, but, uh, it’s still fun. I don’t mean, I don’t mean that it’s fun. It’s just, uh, it’s awkward, uh, but, uh, it’s, it is fun, and I, I thank you again. I, I thank you for your willingness to do it. You, you volunteered. It was your idea and, uh, I, I, I thought it was a great one. So I, I thank you very much for doing this, Steve. Oh, you’re very welcome, Tony. Thanks for thanks for being a good sport about it too. I hope others other people have enjoyed it as much as I have. Next week There’s been too much going on. We just don’t know. Absolutely. Lackluster host, uh, just, there’ll be a show, I promise you that. If you missed any part of this week’s show, I beseech you, find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your. Uh, I don’t know who I am. Got too excited. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martinetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit radio, big nonprofit ideas for the other 95%. Go out and be great.

Nonprofit Radio for June 22, 2026: A Skeptic’s View On The Value Of AI In Fundraising

 

Stephen Christopher Nill: A Skeptic’s View On The Value Of AI In Fundraising

“Holding Fire” is Stephen Christopher Nill’s new book, written by this artificial intelligence skeptic. Launching his book on Nonprofit Radio, he presents his Human-Centered AI Framework, five principles to keep humans at the center, as AI does the work no one fundraiser could do alone. There’s fundraising potential. There are fundraising risks. You’ll find Steve’s book at CharityChannel.com.

 

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And welcome to Tony Martignetti Nonprofit Radio. Big nonprofit ideas for the other 95%. I’m your aptly named host and the pod father of your favorite hebdominal podcast. I’m traveling, so the mic quality and the sound is not quite up to par. I’ll be back in the studio next week. I’m glad you’re with us. I’d bear the pain of Brady stasis if I had to stomach the idea that you missed this week’s show. Here’s our associate producer, Kate, with what’s up. Hey, Tony, introducing. A skeptic’s view on the value of AI in fundraising. Holding Fire is Steven Christopher Nill’s new book, written by this artificial intelligence skeptic. Launching his book on nonprofit radio, he presents his human-centered AI framework, five principles to keep humans at the center, as AI does the work no one fundraiser could do alone. There is fundraising potential. There are fundraising risks. You’ll find Steve’s book at charitychannel.com. On Tony’s take too. Beach days are back. We are sponsored by the Bridge Conference. Tony will be with more than 2400 nonprofit professionals at Bridge, July 29th through the 31st in National Harbor, Maryland. Info and registration at bridge.org. My thanks to Bridge for sponsoring nonprofit radio for several weeks, and yes indeed, I will be at the conference. I’ll be there speaking on July 31st. Here is a skeptic’s view on the value of AI in fundraising. It’s a genuine pleasure to welcome. Steven Christopher Nill to nonprofit radio. Steve founded Charity Channel in 1992 and built it into one of the world’s largest online communities of nonprofit practitioners. Through Charity Channel Press, he has published dozens of books on fundraising and nonprofit governance across 4 decades inside development offices and advising hundreds of nonprofits. He has helped raise billions of dollars, billions. Woo. His engagement with artificial intelligence reaches back to the 1970s. 1970s. Uh, I, I’m skeptical of some of these claims here. He writes weekly to development professionals at charitychannel.com and he’s on LinkedIn. LinkedIn? No, he is, he’s active on LinkedIn. And his brand new, recently, immediately recently published book is Holding Fire, A Skeptic’s Framework for the fundraiser with AI at your side. The author of Holding Fire, Steve Nell. Welcome to Nonprofit Radio. Thank you, Tony. It’s, it’s, it’s gonna be fun to be here, I think. You think you’re not sure. All right. No, I know it will be. Now, that’s two things you’re skeptical about, uh, AI and, uh, your, your presence here. All right. Um, So, congratulations on the brand new book. I have the very first copy of the book, don’t I? I have these bragging rights. Tell, tell folks how that, how that happened. I got the very first print. Well, we were talking about doing this, uh, this interview, and you wanted to have some sort of a, uh, first. And I admitted I’d done another couple of interviews that haven’t aired quite yet, but, um, if I hadn’t sent them the book yet, so in fact, I hadn’t sent myself the book. I had just been um uploaded and I said, look, I’ll send you the very first copy even before my own, so now you’ve got a bragging right. You got the first copy for better or worse, off the press. The first copy is pristine. It’s outstanding. Uh, yeah, so even before your own copy, I got one. So thank you. All right. I like to work with hard copies. Uh, I, I know I’m, I’m a little bit of a stickler that way. I, I much prefer the hard copy over, over digital. So thank you. Thank you. Sure. All right, uh, the skeptic, the skeptic, uh, we’re gonna talk all about the framework that’s coming, but the, the AI skeptic actually goes back to, uh, a history with AI, uh, from, all right, let’s, let’s, uh, validate some of these claims in the, uh, in the bio. Uh, it goes back to the 1970s. Yeah, 1977, I was in an honors physics course at my university. And I wrote a paper that posited a computing device based on quantum superposition. Of particles, in other words, using particle spin capabilities as storage for computers, and I suggested such a computing device could Be far more powerful at breaking encryption and things like that. I got an F on my paper. Um, because I’ve been invited to the course and no one ever asked me if I’d ever learned calculus, and, and that was a requirement for the course, which I didn’t know. And so, uh, I had to, the night before the thing was due, I had to invent a bunch of math just to substantiate a lot of the things in my paper and the professors, there were two looked at it and said, what is this? And you know, F. And I asked one of them afterwards, I said, look, you invited me to this course, um, at least let me defend my paper. And so they let me come back and they were both sitting there and I Put my math up on the board and, and I explained what every symbol meant, which I had literally invented the night before and I said, this is, this is how you calculate this. And by the end, I defended the paper and I got an A. So that was, um, that was the beginning of my interest in computing and from, from a theoretical, you know, point of view, and I’ve been following. Um, advances in computing ever since 1977, which is when I wrote that paper. And uh I didn’t go into theoretical physics or computer science, although I’ve taken a ton of courses in computer science since, um, but I followed it carefully. I went, I went on to be a lawyer and and working in the nonprofit world and fundraising and that kind of stuff, but it’s always been near and dear to my heart, Tony, and Um, so that’s, that’s sort of my background and so I have a foot in, in, in sort of the computing side and the artificial intelligence side, but and also in the fundraising and nonprofit world, uh, which has been my career. So, So you were, well, you did get an A ultimately, uh, you defended your paper. I got an A and I’m, the weird thing was I’m the only one who got an A. All right, but you started with an F, like you were ahead of your time. I got an F. I, I richly deserved the F because my math was, you know. All right, you were vindicated. You got, you got the A. I guess I did, yeah. And we’re gonna have plenty of time to get into the, the, the details of the book and, uh, like I said, your, your framework, of course. Um, you do say that, that AI can, AI can mimic warmth, but you say it in a way that AI can only mimic. Warmth, the warmth of people. And this is something running throughout the book that, that there’s, there, there are processes and, uh, sort of patterns and changes, you know, that AI can see. But there’s a, there, there needs to be, there will always need to be is central to your, your thinking, the human. Uh, the, the human component of fundraising, that, that, that AI, AI has a, uh, has value, but within certain limits, strict limits, very strict limits, you, you posit, and, uh, the humans must, must be involved in the, in the rest. So, I, I like that, you know, AI can only mimic warmth. Yeah. And, and at the same time, elsewhere in the book, you say that AI can amplify our own humanity. So talk us through your, your high-level thinking before we get into some details. Such an important question. I’m so glad you started the, this discussion from. All right, so are you less, are you a little less skeptical now about, uh, about your, about whether you’re gonna enjoy this or not? No, because we can wrap it up right now. If, if you want to wrap it up in 7.5 minutes, we can do that. We can wrap this whole thing up. If you wanna wrap, you know, if you’re still not comfortable, we can wrap. No, Tony, let me just say, so far you’re the, you’re the one interviewer who insisted on reading the book before the interview, so thank you. I’m sure there will be others. I don’t know how you can talk to an author about their book without reading it. I know, I know. Thank you. Your, your integrity is, is shining through. Um, AI can, can mimic, uh, pretty much any, any kind of human, um, behavior, at least in words, because it’s trained on words, you know, the, the, the whole large language model is literally turn it loose on the internet and feed it all this copy, feed it books, and the more information you feed it, the more it can pretend to be human. And it’s so good that Um, there are people that, that, you know, have written hundreds of novels with it. Although the, the novels are, are sloppy, slop, they call it AI slop for a reason. It’s, it’s not terribly great, but it’s, it’s how good it is. It can mimic even writing styles and, and everything else, and it can mimic human warmth. In a, in a development office, the temptation is to use AI to write our donor communications, isn’t it? Because, you know, development people, uh, in any sized office are under a lot of pressure to try to reach out to their donors, and it’s so tempting to have AI write a, write an email or write a letter. I don’t know anyone write letters anymore, write an email, uh, or, or some other electronic communication or, or, or whatever. And And it, it, it’s on the surface can seem pretty good at it, but the thing of it is, is. It’s not the, it’s not the human fundraiser actually writing that communication. It’s, it’s the machine. And I think it dehumanizes the process, and I think donors are are onto this, and I think it’s only a matter of time before we start to see our donor relationships. Erode even as we’re trying to reach more of them at a deeper level through AI. And what what I have seen happening is a temptation to now that now that these um. Software vendors, um, these, uh, systems, the CRM systems that we all know and love in our sector are incorporating AI. The temptation is to sort of turn AI loose into that process because, hey, we could reach so many more donors now. And the problem is. It’s, it puts the AI between us and the donor. It may not seem like it, you know, if we misuse it that way, we are no longer really driving the communications the machine is. And, and to me, Um, and Tony, you know, you’ve been in the sector for decades and you have a wealth of experience in this, as do I. We know that, and I hope it’s OK to say this, I’ve had a peek at your forthcoming book. We know that it’s all about relationships, right? It’s human relationships, and that’s the thing that we’re sacrificing. If, and if we’re not careful, it’s, it’s gonna move us backwards, not forwards. And so that’s the whole reason I wrote the book. I’m a skeptic. I really wish AI wasn’t here. As much as I find it fascinating. I’m alarmed at the speed with which it’s been inserted into the CRM systems that our development officers are using and absolutely every other tool that we’re using without much thought about the impact it’s going to have on our donor relationships, and that’s why I wrote the book. You just said, uh, you wish AI wasn’t here. You wish I really do this. I really do. It’s, it’s a, I’m in a weird place because I’ve, I’ve been fascinated by the, you know, thinking machines, if you will, my whole adult life, really. Um, and, and maybe it’s because of that that I saw early on. In fact, the outline for my book I wrote at the turn of the century, decades ago now, cause I foresaw this day. I, I just didn’t publish it because AI wasn’t here and no one would buy the book, but I had this outline almost unchanged for the book because it was so clear to me that what was going to happen was AI was going to become so powerful. And so convenient that we were going to replace our own human judgments and efforts with the machine’s judgments and efforts. And while AI holds real promise to let us actually reach out and, and, and. Um Identify opportunities with our donors that we never could before. If we allow it to do too much for us, it’s going to actually hurt those relationships, and we can’t let that happen. You, uh, have a different concept of the, the CRMs, the customer or constituent relationship management, uh, systems. You call them RBSs, relationship building systems. Yes. Well, I don’t think of our supporters and donors as, uh, needing to be managed by us for one thing. So the term itself is just doesn’t fit the nonprofit, uh, world very well. But I think we, we, if the technology needs to help us improve our human relationships with our donors. Grow those relationships and then, but stay out of the way enough that we’re the ones driving it, not the, not the technology. So I do focus in the book a lot on what I call relationship building systems. Because Um, they have raced, raced to put AI. Capabilities into these systems. And so, honestly, I don’t see very much thought into governing those AIs or even trying to train those AIs on Our human values and, and even our fundraising ethics, for example, and Uh, I don’t see a lot of effort being made into having that AI. Uh, suss out opportunities to make a phone call or do a visit with a donor or do the human things. I see the emphasis, maybe by default on, hey, we could write 100 letters now that are all personalized, and we could zip those things out and now you can reach your entire donor base in 10 seconds or 10 minutes or whatever. That’s the wrong approach and that’s what worries me. So little thought seems to have been put into all of this. That it’s going to do more harm than good, and honestly. I don’t think the fundraising profession or the nonprofit world in general has been sufficiently consulted by some of these software vendors before just bootstrapping these AI systems onto them and putting them out there as products. I think there’s been a breakneck race to add AI because, hey, if we don’t, our competitors are going to do it and we’re going to be at a competitive disadvantage. I think that’s the mindset. And so now we in the nonprofit world, folks like you, folks like me who, who actually care about this, have to come along and figure out, OK, how do we prevent the harm while allowing the good to happen because there is a lot of good that can happen with AI if it’s properly used and properly understood. And that’s where I gave a lot of thought and that’s where my outline emerged years ago when I first wrote it. And it, it was, you know, we can actually give AI a set of rules and principles and guardrails. And it could then know when to back off and allow human judgment to take place, human contact with our donors to take place. Also in the, in the very writing of communications, a critical step is rewriting those communications in our own words, things like that. So I wrote up a, as part of the book I released to the, to the world, if you will, through a public license, a uh a specification um that the AI literally reads before every session and knows how to behave and, and that’s, you know, that’s um. That’s a pretty powerful tool. I don’t mind saying so myself. That’s why I released it free to to anyone who wants it. I hope software vendors are listening. Because this, this is the missing ingredient. This is the, to me, this is the moral and ethical opportunity to reorient their AIs as they face the nonprofit world in a way that serves us rather than sort of serving their competitive advantage, if you will. That’s where we want to get into your human-centered AI framework because the, the specification you were just referring to is Is the embodiment of your framework, uh, that puts it in an AI readable format. So let’s, let, let’s now talk about the, the human-centered AI framework that you introduced in the book. Um, you’ve got 5 sort of pillars, uh, pillars to it. Do you wanna, do you wanna tick them off? You want me to tick them off and then we’ll, we’ll go into some detail on each one? Why don’t, why don’t you, why don’t you tick them off and we’ll talk about whatever part you want. OK. Uh, number 1 is the healthy division of labor. 2 is the workflow. 3 is the virtuous data cycle, 4 is the scale shift, and 5 is ethical vigilance, which governs all the others. Putting the donor’s interests first. So, let’s, let’s talk some, uh, let’s, let’s talk about the, the healthy division of labor. What, what do you mean by this? Well, The tendency is, is for nonprofits to Uh, pull back on their human resources, their development staff, and, and try to leverage AI to do much more of their work. Indeed, I, I was a little amazed that there’s, there’s this 11 college I was reading about in the Chronicle of Philanthropy, don’t ask me to name it, I can’t even remember now, but Where the, the college, uh, essentially dropped most of its development team in order to end is using AI in its place. Um And that is probably the most extreme example of what worries me the most about AI, and that is using AI to essentially take the place of the human development officer, and that’s a huge, huge mistake, um. So the, the division of labor is, look, AI can, can the, the, the most important thing it can do for us is it can look at our donor base. Because we can give it access to the donor base. That’s what these online systems have done. And we can have it suss out. Uh, lapsed donors that are showing signals of wanting to re-engage. Uh, we can have it, uh, talk about somebody who has given a fairly small amount for say 3 years and has never received adequate recognition beyond, you know, the acknowledgment letter or something like that. Um, we can have it look at a donor’s capacity, if there’s any kind of well screening built into the, into the system, it, it can, it can look at that. Um, And a myriad of other things and then it can actually give us a briefing, say, um, I like to call it the Monday morning, you know, briefing where it says this week, um, these are the donors you need to focus on and here’s why, and here are, here’s where they fit in our development process. Here are the opportunities and here are the very communications I think you should send and AI can do all of that for us. That is amazing. I mean, Tony, we’re talking about something that, yeah, it winds up in these online systems, but when I was writing this book, I took a simple program um called Obsidian. It’s a note-taking app and it’s, it, it works with plain text files, OK. And I, I dropped a bunch of, of, of fictitious donors into it and I turned my AI on it and that little simple app that’s free, by the way, became more powerful than, than, um, say the Blackbot system or the DonorPerfect system before AI came along. And It did because AI can read unstructured information. So if you just have a like a a a file on a given donor and you throw a bunch of information in and maybe not even that well structured. AI doesn’t care. It can, it can understand what it’s reading and it can then pull things out of that, that we humans just don’t have time to pull out. And, and some of it I think is our capacity too, the, the way it can see trends and, and changes and shifts that are subtle. That, but, but valuable to, to recognize. Yeah. All you really have to do is show the AI how, how your fundraising processes are structured, and that’s where, you know, my framework comes in. It provides a structure so it knows how to assess a given record against that and it can even go outside that record. It, it can know, for example, Um, it can know a lot of information about, say, say, special events that your organization has held and, and, and grab that information and how it might, knowing the donor went to that event is, is important and it can take that into account. As a matter of fact, it is far better at that kind of thing than any human I know, unless the, you know, even a human who does nothing but that 24/7 couldn’t possibly hold a candle to what AI can do. Yeah, that, that’s the, that, that’s the capacity I, that’s the capacity that’s the division. It’s not just bandwidth and time, it’s, it’s, it’s capacity to see trends that, that, it’s just, there are too many data points for us to, to recognize what What the AI can, can recognize patterns that it can find. All right, let’s, all right, so that, that’s a healthy, that’s not just the, you know, you don’t just call it the, like, the right division of labor. It’s the healthy division of labor. Uh, the first, the first part of your, your, do you do that part and then, but we need to make, we need to be the ones that That communication that results in those in that. Human decision making needs to be ours. So that’s the other side of the division of labor, you know, the AI is amazing, but we have to stay in the process, otherwise, it’s not a healthy division at all. That’s the point. It’s time for a break. We are sponsored by the Bridge Conference produced by AFP DC and DMAW July 29th through the 31st at the Gaylord National Resort and Convention Center in National Harbor, Maryland. More than 2400 professionals will gather at bridge. Tony will be with them. The question is, will you? Thought leaders from nonprofits, associations, foundations, hospitals, higher ed, faith-based, and emission-driven causes across the country come to Bridge, to discover new ideas, solve real challenges, and connect with smart people shaping the future of our industry. From 125+ educational sessions and hands-on pre-conference workshops to Bridge tech, the faith and fundraising forum, and inspiring keynote speakers, Bridge offers something for every mission and every role. The conversations happening at Bridge will shape strategies, careers, and organizations long after the conference ends. Don’t hear about it afterward. Be in the room. Register at bridge.org. It’s time for Tony’s take 2. Thank you, Kate. The beach days are back. Summer is here. And I am enjoying as much time as I can. Out on the beach in the sand under an umbrella. Like almost meditating. Just looking out at the ocean and uh enjoying that, enjoying that. I hope That you will take time for yourself, your family. Yourself too, though, especially. Uh, this summer sometime to get away, relax, rejuvenate, refresh, just change of scenery. I hope you’ve got something planned for your summer that is uh. As special to you as the beach is for me. Just some encouragement, encouragement for your summer getaway. That’s Tony’s take 2. Kate My family and I, we’re going to the camper this weekend, and we’ll be there for almost 2 weeks. Outstanding, outstanding. You love those, you love those getaways, right? Yup, it’s nice and quiet. I mean, cause there’s no like highway around us, as if like we’re at home, there’s a big highway. It’s practically in the back of our backyard, but in the camper’s nice and quiet, you can’t hear anything, wildlife. Nice. Very nice, the sounds of nature. We’ve got Beauco butt loads more time. Here’s the rest of a skeptic’s view on the value of AI in fundraising. Well, folks are gonna have to read the book, uh, for, uh, explaining all five of these. We’re just gonna, we’re gonna hit just a couple of highlights for the, from the five pillars. Um, I’d, I’d like to talk about the, uh, the virtuous data cycle. How AI gets more insightful through, uh, through iteration, through, through the, the data that humans are adding, that virtuous data cycle. Yeah, you know, that in, in a certain sense, um, Uh, we already have something like that, you know, we have usually in a more developed development office, there’s somebody who runs the, the database, you know, the online systems, and they feed things to the other development officers. And all that. And, and in a, in a well-run office, information that, that crops up about a donor that’s appropriate for, you know, to be entered will, will, will be entered. Um, But the reality is in the real world, um, records are, are, are, are really rarely that, you know, that complete. And, but now with AI available, we have a huge incentive to constantly be updating each donor record. If we have a conversation with someone with a donor in the parking lot, or we run into them in a restaurant and there’s a quick conversation or, uh, you know, you name it, we now, we now need to enter that information into, into the system so that the AI becomes aware of it and can take that all, take all that into. You know, into consideration, so. Um The the more, the more that we learn about the donor, the more human interaction we can have that’s meaningful, the more information that we learn about that donor that goes back into the system, so we get this cycle going. And the system just gets smarter and smarter and we’re able to serve that donor better and better as a result. Right, right. That’s the, uh, the virtuous data cycle. And I want to talk about your, uh, fifth pillar of the human-centered AI framework, the ethical vigilance, because it, it, it, it centers the donor. And, and governs all the other parts of the framework, but putting the donor’s interests first. When I was Writing the book, I built a system, an AI aware system with donor records, um, and it became the, um, Uh, portfolios, it’s the, the author forget. It’s the practice portfolio. I’ve got, I, throughout the book, I’ve gotten to know these folks, uh, Doctor, Doctor Sarah Huang and, uh, Robert Okafor and, uh, the Whitfields, who, who lapsed for a few years, but they’re still engaged. The Whitfields are still engaging, but, but they haven’t made a gift. And, uh, Maria Chen. The, uh, oh, and who’s the doc, oh, Doctor, right, Doctor Sarah Huang. She, she, she sees hungry hungry kids in her, in her practice, in her medical practice, and she gives to, uh, uh, nutrition education. So you, you get to know these folks, but they’re all part of this, the sandbox that we can all play in. In the practice portfolio, but I don’t wanna, I don’t wanna come off the ethical, the ethical vigilance pillar of your, of your framework. Yeah. Well, so as I was, as I was building that system for my own experimentation with AI and all that, uh, and I was dumping more and more hypothetical information about these donors, and these are the same donors that are mentioned in the book, so you get to, you get to see them again in the Uh, practice portfolio, which is an online system that you can access for free now. Um, and, and then I began to, to experiment by asking the, the AI to give me a Monday morning, uh, review of, of my donor base and to make recommendations on donor contacts and things like that. And I found that it was so good at it that it would make recommendations on information that Um, I felt as a human was. It was definitely in the in the system, so I could get why the AI was looking at it. It was too good at making suggestions that would cause the donor to, to, to act. In other words, I was, I was becoming increasingly uncomfortable with some of the decisions the AI was trying to make. Because I thought it was crossing a line, and, and at first I couldn’t quite figure out why I was feeling so uncomfortable, but the more I worked with it. The more I realized that as a human. I had a a sense, I don’t know, call it, call it my decades of experience working in development offices. I don’t know what it was, but I had a clear sense. of propriety. And when, you know, when you, when you work with donors, sometimes you’re in such a position that you know, you can get them to make a gift, and it’s not overreaching or anything. It’s not like you’re forced, but, you know, something inside of you is telling you, maybe this isn’t the time to push. Maybe I shouldn’t be using this piece of information that I got in a, in a, in a conversation. To frame my ask, you know, it’s, it’s, it’s a human assessment. And I, so I thought, well, how in the world am I going to write about this as, where is a bright line? And there, there really isn’t a bright line. So, I, I asked a question, um, would, if the donor was aware of my thought processes and what went into this solicitation or this communication. Would the donor feel like I was handling them, you know, like trying to get a result, um. Uh, transactional, uh, or not, right? Um, or would they feel that I was honoring them. And so I came up with this handled or honored. Uh, test. And um, You know, it, and it’s, it’s been expressed by others, uh, and I’m not the first to sort of come up with this idea, um. Uh Uh, Professor, uh, James that had similar, similar ideas, uh, expressed differently in some of his books, but it was one that, um, I needed to put in there. That’s Professor Russell, yeah, excuse me, yeah. That’s OK. Russell James at Texas Tech University. Yeah, Russell James. Yeah. So, you know, he, um, He’s endorsed my book, I’m happy to say as well. So, after reading it, and so we had a, a, a brief chat about, you know, that similar perspective. But, you know, AI is terrible at making that judgment. It’s just, and that was what worried me the most, and I felt that the human needs to know, uh, when to make that decision. So you need to train AI when to pause and ask the human fund development officer to make a call. And so when I wrote up this online specification, I actually include the signals that the AI would understand to stop and say, hey, you need to make a judgment here, not me. And so if you have your AI read this online specification before a session, it’s going to understand when to, when to pause and, and call out, uh, uh, you know, your. Duty to make a decision. So that’s a guardrail, and that guardrail has not been existing in the, uh, so far in our sector and the AI systems that have been bolted onto these, these, um, These systems, and it, and it’s high time that we, we do that because otherwise, AI is fighting us and it’s even becoming, it’s even fighting the very notion of ethics in our profession of putting the donor first. And we can’t let that happen. We as a profession have to respond and take control of. This or the software vendors are going to do it for us and you know, I know that they’re, they’re, I’m not here to. To, to critique them, I think that they have different goals and objectives than we do. And so we need to assert ourselves, and this is one way of doing it. Yeah, and you, you give folks that, that specification. We can, we, we, I release it to the public. It’s under a public license. Anyone can use it, even the vendors can use it. I don’t, I’ll never be paid for it. That’s not the point. Um, and they can modify it, uh, if they want to. Anybody can modify it and do what they want with it. So it’s, it’s released to the public and free of charge. Let’s talk a little more about the practice portfolio that, uh, sort of accompanies the book. It’s a, it’s a sandbox, like you said, of Fictitious donors representing different people, different stages of giving, different stages of engagement. Um, and as I was saying, you, you get to know these folks throughout the book, um, There’s also the guy, uh, David, who’s, whose family was fed by the, by the food pantry and his son is now volunteering there. Uh, so just, just say a little more about the, the practice portfolio because it, it can be fun to do the exercises, uh, uh, and see the people, see the records as you’re reading the book. Sure. So, um, you can, you can get a free account, um, with, uh, on, um, Uh, uh, with a website called Notion, and Notion is basically a, a note-taking, um, system, but it’s far more than that. And then apply the portfolio to, to your free notion account, and that’s free. And then if you want, you can for a few bucks a month, you can have the AI from Notion activated. And so what I’ve done is I’ve put the very donors discussed in the book, these are fictitious donors into the system which I call a practice portfolio. And the reason I offer it to readers or frankly anybody who wants to do it. I want them to experience what it’s like to work with an AI that’s operating within the framework, and I want them to see actual fictitious, but actual donor records. That are um tracking the very behavior that I write about in the book. So the book is very tightly coupled with the the practice portfolio and I wanted to give readers a place where they can go experiment with with AI, um, with donor information and query the AI and see how it responds and and what it has to say about. Um, donors and, and all of the stuff that I talk about in the book, but I wanted a safe place for them to do it. I didn’t want them to have to go to, you know, their own organization’s Blackbot account or Donor Perfect account or whatever. I want to be able to work in a safe place where they can’t do any harm, and where they’re not working with real donor data. And so I built this system for that purpose, and It’s, it’s a great way to really experiment. It’s like if, if the book was a cookbook, this is an actual kitchen where you can go try out some of the recipes of the book in a safe way, uh, either for free or for very little, you know, if you want the AI notion charges a little bit of money for the AI, but otherwise, it’s completely free. And that’s the, again, that’s the practice portfolio, the practice portfolio. Yes. Um, one of your chapters, you, you know, you, you, you have several chapters devoted to different Um, different. Needs in, in fundraising, uh, the annual fund, major gifts, uh, stewardship, recovering lapsed donors. Let’s talk about your annual fund chapter, how AI can work to support your annual fund, and, and you see the annual fund as a, as a campaign. Yeah, well, you know, um, the annual, relationship building campaign even. Yeah, I mean, we, we, we tend to look at the annual fund as sort of a massive letter writing campaign once a year or something like that, maybe a phone call campaign, whatever, but not so much as a, you know, like an actual holistic campaign such as say a capital campaign might be. And there’s a good reason for that. Up until now, there were only so many resources in a, in a development office that can be devoted to something like this. And so we tend to take our donors and segment them, you know, our, our, we have our top tier and we have a lower tier and a lower tier from that. And so we can only give our attention to the top tier of donors, and that’s pretty much it. And everyone else gets segmented and they get. You know, uh, mass communications based on their segment and where they happen to fall on the, on the donor pyramid or donor life cycle. And, and that, that, that by itself was, was a massive step forward and only really kind of happened when computing came into its own and the internet came along. But now with AI we have the ability to treat all of our donors um with some degree of, of focus and and attention because AI is able to To, to let us see each donor more as an individual than somebody who happens to fall in a given tier on a on a donor pyramid. So my thought was. The, the annual fund can, can be transformed into something much more akin to a campaign and not just sort of it, it, it, you know, once a year thing, but an ongoing, uh, never-ending sort of campaign that, um, treats each individual, not where they fall on a, on a given tier, but where they are in their journey with our organization. And everyone is at a different place, and even the smallest donors, uh, have a place in the sun under this system because they will not be, um, lost in the pile, if you will, because the AI can, can look at them as individuals and spot opportunities and and tell us, look, you have an opportunity here to, to interface with this donor as a human, and perhaps Deepen the relationship with that donor and they’re no longer just In some segmented tier of, of a donor pyramid that gets a a a a mass email, they are now viewed as individuals. So it starts to look much more, I don’t know, campaign-like or personalized, if you will, than it it ever could be in the past because AI lets us do that. You’re, you know, as I said early on, you’re, you’re concerned about the human element of fundraising. You know, as a, as, I said, you, instead of CRMs, you call it an RBS, you know, a relationship building system. Your, your annual fund, you position as a relationship building campaign. So while you’re, Talking throughout the book about the, the, the value of AI in, in seeing the things that we’ve, we’ve been talking about and, and assisting sort of side by side with the fundraiser. you know, it’s consistent that you, you, you want the, the human element, uh, uh, never, never to be sacrificed, the human element of fundraising. No. We have to maintain You know, the human element. And with, with the AI understanding that properly, it will actually be our ally, and it will know when to pull back and when to have you make the critical calls. And even I mean, they never sending out a communication that it writes by itself, you, you, you, you own that communication, you revise it, uh, you, you, you don’t, you don’t just let the AI run amok in that either. And that’s, that’s critical too. So the human has to be present at every step. But never before have we been able to sort of break down the walls and look at even the smallest donors. Um, as individuals, rather than sort of falling in a segment of our, of our, of our donor pyramid or however you want to take a look at, you know, however you want to think about it, the donor cycle, if you will. So, we, we have this wonderful opportunity, as long as we constrain the AI to, to, to let us be the humans. Um, and not fight us on that, because that’s what it, it wants to take over so much of what we’re doing, that if we let it, then, then we, we will hurt philanthropy because the donors will understand that there’s now a distance between us and them, and they might not be able to put their finger on why, but they’ll feel it nevertheless, and they’ll, they’ll pull back. And that’s the opposite of what we want. And that will have been our fault because we allowed it. Yeah, it will have been, yeah. Exactly right. Let, let’s make the, uh, the final chapter we talk about, uh, the, the, uh, the stewardship, stewardship. You talk about seven touches, um, and how, The, the AI tools can help with uh personalization and and consistency. Well, it’s, it’s, it’s, it’s been accepted for quite some time in fund development in our, in our sector that, um, donors need to receive communications, um, from us and, uh, and, um, and you write about it in your your forthcoming book, I, I, I must say in, in a, in a very compelling way. Um, even a, even a modest communication can keep a donor loyal to your organization and result in, in that, in that gift. Um, But far too many donors are, are forgotten. Maybe they’re so small that they just get a, you know, a thank you letter and, you know, but maybe they’re giving 3 or 4 years like that, but nobody notices, you know, they’re, they’re just, those signals are being missed. Well, that falls under stewardship. Those signals should not be missed. And now with AI looking at our donor base and understanding how the fund development works in our office. Will, will alert us. Perhaps in that Monday morning review that I talk about in the book, that that donor has, has Been engaging with us in ways that we have not noticed up until now, and we should be responding in a different way. And here’s how we could be responding. And the whole 7 touches thing, and it’s rather arbitrary, you know, 7 touches. I, I didn’t want to reinvent that wheel. That’s, that’s sort of an accepted thing out there, and you could say, well, 7 touches, 2 touches, whatever. I went with 7 because that wasn’t the point. The point was, we should be engaging with those donors and not letting them slip between the cracks. We humans should be engaging, and not just engaging one way, but several ways. Um. Uh, phone calls, emails, in-person visits if we can, or inviting them to an event that maybe they wouldn’t have been invited to, or, you know, the, the communications need to take place. And now the AI can track that for us beautifully. And it could even suggest to us how to communicate and Uh, it will even tell us what we can say in some of those communications, and that’s fine, provided we own those communications and we work them so that they make sense to us as humans. So, it’s a boon to, um, stewardship, um, and we should let the AI help us there because it’s brilliant at that. It, it is just brilliant at that. The book is uh holding fire. A skeptic’s framework for the fundraiser with AI at your side. You’ll want to look for Steven Christopher Nill, not just Steve Nill, but Stephen Christopher Nill is the author. You’ll find the book at Charity Channel. Dot com. That’s the best place to get it. Steve, thank you for a, a, a, a thoughtful book, uh, a, a, a human-centered book, uh, a, a book that celebrates the humanity of fundraising. But also points to the. The value of the, uh, the AI tools, uh, at, at our side. Well, leave us with some parting thoughts about that, that human AI, uh, potential. You know, I, I, as I was researching and writing the book, I, I kept coming back to the metaphor of fire. You know, AI is so. Uh, transformative and not just in, in our sector, but in so many other spheres. That It feels like We have, we have discovered fire all over again. It’s that powerful, maybe even more powerful. And so Fire has a potential. Um, to. To warm us, to be a good positive influence for us, but misused. Used without care, without a framework, if you will, without the structure, without the understanding of, can, can burn us. And in our context, it can burn and destroy our relationships with donors who support our organizations and underpin all of philanthropy. And so, you know, I don’t want to be sort of melodramatic about it, but I, I really think. AI is the new fire. And so the book, it’s called Holding Fire, because that’s what we’re doing. If you look at the cover, it’s a pair of hands holding fire, but if you look closely, it’s kind of a digital fire. So that’s the metaphor and, and that’s why I called it what I did, but I, I think it really encapsulates. Both the promise and, and the risk, uh, that AI poses for us, uh, in the nonprofit world and particularly in the fund development arena. Steve Nill, Stephen Christopher Nill. Thanks so much. My pleasure. Next week, confessions of nonprofit social media managers and convert your member website into a thriving community. I know we had said last week that that was gonna be this week, but Steve Neill’s book got released. I want to have the bragging rights to be. But one of the first. We, we might even be the first. It depends if somebody puts their podcast out before this one. But, uh, good chance we’re the very first podcast he talks about his book on. So, that’s important, bragging rights, very important. If you missed any part of this week’s show, I beseech you, find it at Tony Martignetti.com. We are sponsored by the Bridge Conference. Tony will be with more than 2400 nonprofit professionals at Bridge, July 29th through the 31st in National Harbor, Maryland. Info and registration at bridge.org. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martinetti. This show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio. Big nonprofit ideas for the other 95%. Go out and be great.