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Nonprofit Radio for June 9, 2017: Youth On Boards & Crazy Good Turns

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Michael Davidson & Brett Carey: Youth on Boards

Have you considered reducing the average age of your board members? Would you bring on a teenager? What are the issues with millennial board members around recruiting, engaging and retaining? Dr. Brett Carey was on his first board at 18. Board coach Michael Davidson returns to add his perspective.

 

 

Brad Shaw: Crazy Good Turns

Rather than Nonprofit Radio, here’s the podcast you want to pitch to tell your story. They even have hats and bumper stickers. Crazy Good Turns host Brad Shaw shares what they’re about.

 

 

 


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Duitz hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent, i’m your aptly named host one remind you our three hundred fiftieth show is coming up. It’s going to be july twenty eighth, number three fifty and i’m glad you’re with me. I’d be thrown into apophis itis if you inflame to me with the idea that you missed today’s show youth on boards, have you considered reducing the average age of your board members? Would you bring on a teenager? What are the issues with millennial boardmember za round recruiting, engaging and retaining dr brett carrie was on his first board at eighteen, and bored coach michael davidson returns to add his perspective and crazy good turns rather than non-profit radio here’s the podcast you want to pitch to tell your story, they even have hats and bumper stickers. Crazy good turns host bradshaw shares what they’re about on that show. I told you, take two, take care of yourself, responsive by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com and by we be spelling supercool spelling bee fundraisers, wee bey e spelling dot com. It is my pleasure to welcome back michael davidson hey has over thirty years of experience in non-profit board and managerial leadership. He successfully guided the boards of over one hundred organizations. He’s, lead consultant for the united way boards, serve new york city board training program and his past chair of governance matters he’s on the non-profit faculties at new school university and adelphi university. He’s been a peace corps volunteer and assistant district attorney here in new york city and then attorney in private practice, you’ll find michael at board coach dot com michael, welcome back. Thank you very much, tony. Good to be back here. My pleasure. And as i said, our three hundred fiftieth is coming up july twenty eighth and you were on the very first show when it was called twenty martignetti show flies with fun. It was called the tony martignetti show. We don’t even know what we were doing. And dr brett carrie is also with us. He is a physical therapist in hawaii. His board service began at eighteen with the march of dimes in virginia. At twenty five, he was inducted into the march of dimes hall of fame. He chairs the board at west hawaii community health center network. You’ll find him at d. R, for doctor he’s at d r. Brett, carrie, welcome, brett. Carrie. Bret cerini a little tony. Good morning. How are you doing? Aloha to you. Good to talk to you. Where are you? In there. Why were you calling from? So i am actually on the kona coast of the big island on the kona coast. Alright. Cool. Where’s the kona coast bilich chronicle? Yes, on the west side of the island of hawaii. So the east side is where all the volcanoes are and the west side of the dry, very arid side. Okay, now we have a little, uh, sounds like wear a little radio background or something. I know. Is that our thing? Sam it’s our thing? Okay? Its not you, brett. Sorry. Sorry about that. Um, welcome. We haven’t. We haven’t had a guest from off the mainland yet. We’ve neither had onalaska nor hawaii guest before today. So you’re our first welcome. Great. Great. Well, i’m proud to be the first. I’m so glad. And i’m so glad you came to me with the idea of, well, millennials on boards, but actually, teenagers on boards. You started it. Eighteen. How did that come about? Yeah. So how that started is at age seventeen, i was a lifeguard. And i was a sponsored surfer, and so as a surfer, i had different endorsement, and i came up with the idea that i should use my sponsorship. Teo, do something good. So i started looking at different charities to get involved with, and i found the march of dimes, and what i liked about the march of dimes in particular was they had a long tradition of very positive views, involvement, dating all the way back to the polio days of having young people actually go out and collect dimes. And so i approached the marcher done and said i wanted to a fundraiser to benefit your organization, and, ah, a couple of weeks later came back with a bucket of very damp checks in dollar bills that totaled around ten thousand dollars. And then shortly after that, when i turned eighteen, they asked me if i’d be interested and joining the board and you you took it on quite willingly. You were quick. I did, i did so at the time, my main goal of being a boardmember was probably stay on the same packet of the board, you know, board back is everyone else. I was very nervous? Uh, very young at that age, but, uh, luckily, the leadership of our regional board in hampton roads dahna something within me that they thought was work developing. So when they asked me to be part of authority, i was very excited. Okay? And how did it go? How did it go with the outset? Pretty well, where what we’re saying at the time? This is all the way back in two thousand two. Was that there’s a lot of college fund raisers around the country really doing quite well, there’s college fund raisers that are raising over five hundred thousand a year, some over million annually, and think of that time different non-profits were really, really starting to look at the value of young people. And so i was brought on to give that perspective into the youth and college world, and yeah, i was well supported by her board. I did have some good mentors and began to feel really comfortable as a boardmember. Okay, let’s. Bring michael in. Michael what’s your respective on a on an eighteen year old on a board, i think he’s fantastic. I mean, i think a couple of things that number one. A lot of organizations are, in fact, doing what you you know what you’ve described, which is bringing on groups of younger people, mostly toe work on fund-raising. But i’d be really interested in how you got involved with the other aspects of being on the board. Besides the fund-raising. I mean, what was that like to an eighteen year old to be looking at? Organizational finance review of the executive director. Compliance issues those kinds of things that you get involved on the governance end of things as well as on the fund-raising now, let me just remind michael hasn’t been here for over three hundred shows, so he’s he’s become an anarchist in this time asking the questions that no, happy to have a conversation. Now i ask the questions here. Obs are you know, i hope you realize i’m picking on a kid star occasionally welcome. So now, please go ahead. Michael. Yeah, i wouldn’t know. Yeah, yeah, i’d be interested in that perspective. Bright. How did you get involved in that part of it? Especially the reviewing, like, reviewing the ceo performance on eighteen year old reviewing. Ah, ceo. What was all that, like, your excellent. Thank you, michael. Right, right. Those are great questions. And so i was a regular boating boardmember just like all the other board members. So i did have so the rights and privileges for reviewing all the financial statements as well as reviewing our director performance. So when and if i ever felt uncomfortable, something i did have the opportunity to recuse myself from a vote. But for the most part, with the active mentor in had with the explanations that was given before the regularly scheduled board meeting. I felt pretty comfortable, especially with getting the board package normally a week ahead of time had plenty of time to look up any information that i thought i needed to make a good decision. Okay, okay, we’re goingto go out for our first break, and when we come back, of course michael and brett, now i’m going to keep flushing out this issue and we got a live listener love stay with us. You’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really all the fund-raising issues that make you wonder am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura the chronicle website philanthropy dot com fund-raising fundamentals, the better way. Oppcoll welcome back to big non-profit ideas for the other ninety five percent. I feel like kicking off with a little live listener love. We’re going to start domestic here. Uh, right. New york, new york. Got multiple new york, new york. I love it. Love it. Bayonne, new jersey. Just across the bridge and in between new york, new york and bone got staten island live. Listen, our love to each of you also woodbridge, new jersey. Tampa, florida. Brookline, massachusetts. And that looks like all that’s. Okay, domestic. So far, we’ve got hawaii too. But i suspect that that maybe bread. Because it’s ah, kahlua kona, hawaii. Is that you, brett? That may. Okay. Well, live listen, love live lesser love to each of you and the podcast pleasantries in the affiliate affections. Definitely coming. Second half. Never forget the podcast. Pleasantries or affiliate affections. Okay, um, you said you felt pretty well. Pretty well supported. Brett, you mentioned having mentors. They assign you a mentor because you were eighteen years old or everybody on the board gets a mentor. I would say i would say yes. No to that question where i was assigned a mentor, primarily because it was my first board experience, so, um, even new board members that were let’s say in their fifties, if they didn’t have previous board experience or had questions, they were also assigned mentors as well, okay, you were treated equally then. All right, all right. Um, assume michael hijacked the show, so i’m a little out of sorts now, right now, that’s it no, but it’s fine, of course. My michael let’s, go to you for a threshold question. What might this not even be appropriate for your board? Or or could you see a circumstance where i mean, just basically every board should consider having someone? Maybe not eighteen, but ah, millennial on yeah, i absolutely, i mean, eighteen is a little pushing it. But, you know, for organizations, for example, that a youth serving organizations, it is very hopeful, tohave a really young person on the board or brings that brings that perspective, but other than that, i think i work with a lot of millennials coming onto boards, that’s part of what i’m doing in the united way training and and and they’re wonderful on boards. The interesting challenge, though, is different work styles that they they used crime in very different ways, and sometime that creates are kind of a culture, not much of a conflict, but a culture difference in older boardmember okay, potential now now. All right, so that’s ah, yeah, a couple of things there. I mean, that’s an easy example if they’re if they’re serving a millennial community or youth community, then clearly you want to have the but suppose they’re serving an elder community? Yes, absolutely. Still, yeah. Still, because they bring a different perspective. They bring a very different perspective about communication. They bring a different perspective about what’s going on in the world now and the on any kind of organisation. The area where i find it’s most interesting is different work styles. You know, people of my generation in your suit, tony, you know, we used to face to face meetings. We said, why would people we talk? We hang out, right? Yeah, they’re not used to face to face meetings. They want to do things over the phone. They want to do him by videoconference. They work a lot faster and a lot more focused. And so there’s a kind of a culture thing. When when? They’re working together with older people on the board, but ultimately it works, but it creates a bit of a conflict. Alright, brett, did you see that culture, culture let’s not call it a culture conflict that you felt the cultural differences? I’m sure across across the different generations you were working with? Absolutely, and i see that even today sabat currently has my role of four, chairman of the west dwight community health center, and so what i’ve had to dio because, yes, we have board members in their seventies, too are not used two elektronik communications. So what we’ve done is we’ve decided what committee meetings make sense for what form of communication and what i mean by that is there’s some committee meetings where all we’re doing is reviewing information. And so those meetings it’s very easy, tio do through email, whereas perhaps the finance committee where there’s there’s a lot of explanations and understanding that have to happen within the term sheets, we’ve decided that those interactions are best done in person. And so as a board, we’ve come up with a consensus that stratified across different generations, that seems to be working pretty well o k interesting, cool, cool thing. You’re smart paris more. Okay, what about recruiting? Bret how would you recommend if we want to look for potential millennial members for our board? Where would where would we start to look? Sure, sure, i would think the best way it’s actually more passive recruiting where if you’re lucky enough, do you have a young individual come up to your boarder your organization and tell their story and say they want to be a part of the organization? Usually the conversion rate on those individuals into successful four members? Or perhaps a youth advisory council member i think is high, but otherwise to be to have a bit more of an active strategy, i think looking at perhaps student body president, individuals who have been involved in college organizations have shown some sort of leadership potential, and if you’re lucky enough to live in a college town, that should be pretty easy to have one of your staff for board members actually go teo a college club and give their talk about what your organization’s about and see if he’s interested. I can’t get any thoughts on recruiting. What have you seen your clients? Doing yeah, another. Another good outlet is volunteers. People who are have been recruited to be volunteers very often from corporations who maybe who maybe financial partners with the organizational contributes to the organization. They want their younger people tohave volunteer opportunities and the people than that service volunteers. You could get a sense from them. Of the people that are really committed would take on, for example, volunteer leadership roles who come back repeatedly, the volunteer and they’re a great source off potential board members. Okay, i think i remember on i’ve seen your writing to you like the idea of having ah, mentor for new board members, right colleague, another another boardmember as a mentor, and actually i think it applies to every boardmember even those that have been on other boards, and sometimes especially those it could have been another board’s going because they come thinking that they know everything that they’re supposed to know. And so you really wanna have them introduced into the specific culture of your organization and your board. So many organizations now that i know of, will have a mentor for every new boardmember irrespective of their prior experience, what about keeping? These younger boardmember is engaged ongoing basis now, after they’re on boarded well, that that’s a challenge not just for younger board members. It’s a challenge for all board members and one of the things that happens is lots of organizations don’t pay attention to exactly that question, tony and for example, they lose boardmember is very quickly lose touch with the mission, so they got attracted to the organization because of what it was doing programmatically, and then they no longer have any contact with what it’s doing programmatic, they come to board meetings and they meet with other board members, so organizations now do things to make sure that the board members keep some degree of contact with the mission, either by visiting programs, talking to clients, talking to staff or even bringing clients and staff into the board meeting so that they’re constantly refreshed with what’s this all about yeah, that’s what’s an important thing for that. I’ve heard that recommendation a bunch of times from from you and other guests do brett, i’m going to guess it warms your heart a bit that we’re we’re not focusing on what specific teo millennial board members that has. To be done differently, but rather, like michael is saying, these are things that apply to all board members, whether it’s engagement or having a mentor, i love that approach, ok? Absolutely don’t wantto segment you out waken treat you as if we treat all other board members. The teenage thing really, really gets me. I mean, that was that was pretty courageous of that. The local virginia march of dimes to invite an eighteen year old to the board a zoo. Michael what you perspective on that? I think it was courageous, but i think at the same time, it was really very smart. I mean, they saw somebody with energy. They knew how that person could be used. And i assume they figured, brett, you were smart enough to learn what you needed to learn. And they saw a great opportunity. They’re very smart. They weren’t stuck in a kind of a mold. This is what our board members need to look like. They were open for opportunity and for energy to bring new things in. So i think was very courageous of the organization is very smart. What’s that line from top gun. Gutsiest move i ever saw, which may be dating a za boomer. But i’m a young boomer. I’m young. Okay. Let’s. Brett, any any problems you encountered? You be as specific as you can. Difficulties? You recall from being an eighteen nineteen year old boardmember? Sure, i would say the biggest problem. And this comes up on your show all the time. It’s the jargon that gets thrown around, uh, jargon jail. Yeah. Yeah. Eso every organization very much benefit from having jargon. Jail because it’s very easy as a new boardmember tio here. A lot of jargon cannot know what it means to be embarrassed. Teo either ask the question or to become a little more reclusive and withdrawn once you feel like you don’t know what’s going on the board meeting? Yeah, how many times can you raise your hand and say, what does that mean? What, what? That acronym right becomes becomes difficult. Michael that’s a really interesting point about board members. Kind of feeling embarrassed to ask questions. And one of the things that many organizations do now is they add at the end of a board meeting, an executive session and the executive session has those staff in the room and it’s just the board members and it’s an opportunity to say whatever might have been on your mind that for whatever reason, you might have been reluctant to say, and so and that’s always a good opportunity for people to ask the questions that they think might be regarded as dumb questions. So it’s a it’s, a it’s, a structural thing that board’s khun due to get past that. But then you’re still sitting with your fellow board colleagues. Yeah, but is it likely you’re old? You still got the seventy two year old in the room? Yeah, but but somehow, without the staff in the room, it’s a little easier, it feels more informal. Okay, brett, you taking on anything like that? Or did you just cum it yourself? You know, how did you work this out? Oh, certainly, there were certainly some embarrassing moments, but i think michael’s right without staff in the room, sometimes things are a little easier, but that being said, a lot of times, there are boardmember that you’ll feel more or less comfortable asking questions to create understanding about. So yeah, i definitely have the moments where, you know, i felt a little embarrassed are i wanted to know more information, but again, i think that goes with any new boardmember to where, you know, even if you’re an individual in your fifties, maybe you haven’t had experience with human resource is with finance with fund-raising and so most of the time, when you recruit new board members there’s going to be situations where they feel a little uncomfortable, so i think that’s just important to recognize when recruiting any new boardmember okay, okay, um, michael, have you seen where boards will will recruit management from west where organizations will recruit management from the boards? Is that a is this a possibility that you might be a millennial might become the next ceo or ceo? It happens, it’s not a great idea because you really don’t want your board members looking at their board position as a as a potential personal career ladder, because then, if that if that becomes a possibility of the organization, they’re going to behave differently, and they’re going to be looking at the board position from a personal point of view. And so occasionally it happens, but it really is rare, it’s not something that happens very common, and the only time it sometimes happens is if a longtime executive director. Is stepping down and there’s nobody immediately available to fill in, and then maybe a boardmember might step in on an interim basis, but even that is not a great idea. So in general, board members don’t do that, and in general organizations don’t encourage it. Yeah, okay. All right. Bret you have any perspective on that? Sure. Where i agree with michael. Where? Through a succession plan succession plan. You might see that you might see, you know, a board chairman temporarily serve as an interim ceo, but, um, i would say also in rural areas like out here in hawaii, it’s probably a little more common for individuals to g o from aboard role to a staff role, but that’s purely out of necessity, we’re in a rural area like this, especially where it’s very hard to find someone with five year work history in a way, or even a ten year work history that probably more often than two more urban area, you will see boardmember going on and serving the staff members. But i completely agree with michael where you don’t want to set that up as an expectation toe where someone starts changing their views. Or use their role of boardmember differently, you know, they start auditioning to be the next ceo. Yeah, okay, getting at zoho on ah, a job interview almost on there being evaluated for that. Okay, okay, now the average board ages is about sixty eight and ah, and we have less than about two percent of boardmember zehr are under thirty, which is the millennial means not for money or cut off, but it sze close. Brett, you’re, uh you’re obviously encouraging greater age diversity, right? Absolutely, absolutely. Where we look at boardmember ship and a lot of time, ethnicity and gender are giving great priority, which they should be. But we should add aged ever see that as well? Millennials are now the largest generation to that was a pew research center early last year, like march or april of last year declared that they now outnumber baby boomers. Michael, you and i are under threat way r yeah, andi, i know. And you’re in your you also agree with the idea of greater age diversity? Absolutely. It brings in different perspectives. But whatever we talked about, yeah, we got, like, another two minutes or so. What else? You want to not necessarily leave people with but the things that we haven’t talked, something we haven’t talked about yet? You want to you want explain? Sure, sure i would. I would say that board should have a conversation about potential versus experience and what i mean by that is we’re in the air, the mark zuckerberg. So the world. So where you’re seeing young people do phenomenal, phenomenal things who ever thought we would have a twenty six year old billionaire? And in addition to being a physical therapist, i also create rehab fitness app so smartphone applications and when i go into different tech conferences, it’s amazing to see the value that different tech companies are putting in the young people, very young people sometimes eighteen, twenty years old, and i would suggest that perhaps the fund-raising and non-profit world can look at millennials and younger people in the same way that the technology industry has. So as a physical therapist, you see people’s potential. I love that, and you want to and on board, you want to balance that potential with experience? Yeah, absolutely. Okay, michael, final word. Thirty seconds or so. I’m right there with you. Bret that’s. Really interesting. The only thing is, i mean, it’s a much harder job to to read potential than to read a experiences is very it’s. Not a resume is on a resume, right? But i think you’re absolutely right. That is what we should be looking at is the potential and the march of dimes. And where was it in virginia? Brett hawaii. In the virginia beach area. You beach. They identified it. So it’s, it’s, it’s, eminently doable. We got to leave it there. Brett gary, physical therapist in hawaii. You can follow him at d r brett, carrie and michael davidson. Bored coach, you’ll find him at board. Coach dot com gentlemen, thank you so much. Thank you. Nice talking to you, brett. Pleasure. All right, take care. What do we have coming up? We’ve got crazy. Good turns coming up with bradshaw were going a little fun with this former home depot. See? Sweeter now with a with a dot org’s. Um, first pursuant, enormously rich re sources that are all free. Whether you hear me talk about week after week, whether it’s, webinars, resource papers, white papers, the other content that they have archives that they’ve got i’m just encourage you to check out pursuing dot com for the webinars for the for the for the content papers, click through and they just have a wealth of free resource is they are they’re they’re engaged in fund-raising they’ve got research on fund-raising you need to raise more money, i think you’ll find the resource is at pursuing dot com valuable and we be spelling you know them super cool spelling bee fundraisers and we’re obviously we’re just talking about millennials and engaging millennials. Maybe before they come before i become boardmember sze don’t want to check you out and what better way to check you out? Then? A spelling bee fundraiser bret was a fundraiser for the virginia beach march of dimes. Now you might do it as a as a knight of spelling and live like stand up comedy and live music and dance it’s a night devoted to fund-raising for your organization, check out the video at we be spelling dot com and then pick up the phone for pete’s sake pick up my voice cracked alot i hate it when i love it! Talk to the ceo, alex greer set up a night of spelling bee fund-raising for you now time for tony’s, take two summer is here, and i want you to take care of your self to get away from your work. Phone, email, social texts out of the office with you, get out! I did not have a video last week because i was taking time off for myself. Now i do have a video, so but that doesn’t mean that you take time off, and then you work twice as hard the following week. I’m not. I’m not suggesting that either it’s, like, don’t get carried away, but i do have a video. It’s got advice. It’s got some drinks, suggestions, it’s, too good to drink tips in there and, uh, an admonition for napping. Check out the video it’s at tony martignetti dot com. Please take care of yourself this summer, that is tony’s. Take two. My next guest is bradshaw he’s, the host and co creator of crazy good turns podcast telling stories about people who do amazing work for others. He’s been the chief communications officer at pepsico gateway and most recently, home depot, where he reported directly to three ceos during his more than ten years there, he’s been on the boards of the point of light foundation, ken’s crew kaboom and the metro atlanta area council of the boy scouts of america. You’ll find the show at crazy good turns dot or ge and at crazy good turns welcome bradshaw. Hey, tony how’s it going, it’s. Really great. How you doing? Down in atlanta? Uh, good. It’s a beautiful day here. Not too hot. It’s. Uh, just a stunning spring day. I’m glad i’m glad you’re okay. I’m glad you have good weather. Let’s. Get past the weather. You know, that’s, the basic everybody could talk about the weather, right? We all have that in common. So let’s, talk about this crazy good turns your co founder of this podcast, uh, frank blake was the former ceo of home depot. Correct? All right, so so this’s. An interesting mix. Tio two high. Level c sweeteners at home depot. I don’t know what you’re trying to atone for the for what you brought on the humanity as a cz corporate raiders waiting this right in my way. I like to think we did a lot of good in the world through home depot. And i will say that our experience there is actually what led us to do crazy. Get turns. And you want me to give you the back story on that? Yeah. If i could just starting just a tad. I know you were doing videos for home depot employees, right? Yeah. I mean, that was one of many ways that we communicated with over half a million employees across the country. That’s correct. So storytelling was part of how we communicated at home depot, both frank and me. And as you said, i’ve reported directly to frank, who was running the company, and clearly, storytelling and communication was critical in his mind to motivating, as i said, that half a million employees. Yeah. All right. So we see the sea, the qualifications you wanted. Your both are retired now from home depot. Is that right? Yeah. We both retired in the spring of two thousand fifteen. Okay, so wealthy okay, did well did well, home depot, we’ll leave it there. I won’t get carried away. Um, and so now e-giving back. And how you doing that through crazy good turns. Well, what? Uh, fundez over coffee. Frank and i were talking and discussing what we might be ableto do together post home depot. And he made the point that i just made, which was in the end, what we did really well, we’ll tell stories, let’s, figure out a way to do it for the greater good. And it was frank idea tio basically focused on non-profits we both worked with a number of non-profits at home depot, iran, our foundation and all of our corporate giving. And frank was obviously closely involved with that. So we got to know quite a number of non-profits would really cool back stories. And we said rather than just focus on what they’re doing and the good work they’re doing let’s focus on that sort of compelling backstory of their founding. And what inspired that founder to create that non-profit and that’s what crazy good turns us. It’s a roughly twenty minute podcast that’s a voiceover narrative, not just a q and a that set the music and tell the compelling backstories of non-profits let’s not be too critical of the q and a format. Okay, i wasn’t critical, so i was differentiate. Okay, okay. No, that’s. All right, i did see that i have to talk. You know, i was looking at you up and i did see some quotes in the atlanta journal constitution. Ah, but you’re fairly differentiating from from the format that i have on non-profit radio. Sure. Although i’ll tell you one thing, tony, we are looking at supplementing that narrative format with some possible cubine a content as well down the road, you know, we’re still young, we’re still growing. Ah, and that could be a path that we take in addition to the narratives we tell you’re in your second season now, is that right? That’s correct. Halfway through a second season. Okay. And ah, how often are you publishing? Every other week? Okay, we’re on a brief hiatus now till july. We’re just taking a little summer break and then we’ll be back in the lead after the july fourth holiday. Yes, very nice. I saw that nothing, nothing this month, but coming back after july fourth, we’re taking your advice t get out during the summer, which is what we’re doing. Okay, very good. Um, you are you get your how many listeners how you doing listenership so far? Second season midway through? Yeah, we’re right now pacing and over six thousand downloads a month, which for a podcast our size with no notoriety in terms of a celebrity host is pretty good. We’re ahead of the curve. Ultimately, we want to scale to a size where we can sell ads and get sponsors and will remain a non-profit we are non-profit, by the way, funded by frank’s family foundation, and we’d remain a non-profit if we become profitable, but we’ll push those profits back to the non-profits way feature so it’s a it’s, a pretty innovative model of fund-raising through storytelling if we can just keep growing now, as the as the host of producer of ah self-funding podcast, i got to say you’re, you know you’re in a very enviable spot where you’ve got a foundation helping you out. It is true, very fortunate to have the resource is that we do. Thanks to frank in a family foundation. It’s it’s. A blessing compared to a lot of other podcast. Start up. Interesting. So you count. I guess this is a little inside baseball, but but but you count downloads per month. I never i never counted that way. I was looking listeners per week. I mean, i could say, like, sixty five thousand downloads a month or something like that. Yeah, i never i never had. And i never looked at the number that big. I mean, i look at it, but then i divided by the number of show’s in a month and that’s how i get listeners per week, right? And i can, you know, we can see by weak as well, but and? And you know this well, when you, when you release new episodes, you see spikes with the automatic download on itunes that elsewhere? Yes. I’ve heard rumors to that effect. Right. Thank you. Okay. Yeah, but okay, interesting, because i could see, like, sixty five. All right, so, um, i’m not trying to be competitive, but you just you piqued my interest. Cause i never counted it that way. You got you got some? Very interesting stories can we can we talk about the the organization that helps the people who are living in the storm tunnels below las vegas? Yeah, that’s called shine a light and that’s that’s an interesting story. And it’s it’s basically one guy in las vegas, it’s not even an organization or non-profit it’s just one guy doing great work. He was a writer in las vegas who stumbled on the fact that there are three to four hundred homeless people living in the storm drains in las vegas, and he decided to just help him and that’s what he does, and it connects him with relief agencies, and secures donations for them. It’s uh, a cool story and it’s, one of those there’s there’s a number of stories that we tell that air really sense of discovery. You come away and say, wow, i didn’t even know that was an issue or ah, cause that i could actually look at maybe contribute to yeah, that wouldn’t move me, especially because what? You just said it za solo guy. Oh, and he hasn’t scaled it up. I mean, he’s got volunteers and things, but but he’s just he got moved. By the piece that he wrote for the i guess i gather it’s an alternative paper in latto rittereiser and ah, just even as a journalist he got he got so involved with the personal story that he had to help the people he was he had just covered. Yep. Moving. Moving so that i mean that’s, you know, that’s the beauty of what you guys are doing that that we’re not doing here on non-profit radio well, that i mean, we are trying to tell inspirational tales in the hopes of motivating others to do good things for other people. And even if it’s not starting a non-profit if it’s just holding the door open for someone one day, i mean it’s there’s, a lot of good that can be done in the world and that’s what we focus on and hopefully we’re an antidote to a lot of the nastiness in the world today. We were just talking about the eighteen year old boardmember let’s talk about the story that you you covered you of the ten year old founder riley pack? Yeah, right again. She’s amazing. Yeah. So she started that, you know, there are a number. Of organizations out there that gives school supplies to poor children, but the fact that this was founded by a ten year old she’s sixteen now was just remarkable to us. And when you, when you hear the episode as i’m sure you have, you come away so impressed at the complexity of her world view and her ability to actually marshall resource is to solve a problem at the age of ten it’s pretty incredible. Yeah, i again another moving one. What are you looking for, brad as your as your vetting the stories for for the podcast? Well, it’s it’s a great question, tony, because we get a lot of submission through a website that, frankly, we appreciate the submissions but can’t cover them all in frankly, wouldn’t what we’re looking for is just a compelling story. So what we tell everyone is all non-profits by definition, you khun say do good work, but do they have a good story? And so we always do a pre interview with the founder or someone on the founder’s staff to just sort of stress test what that backstory is, are there some interesting twists and turns in that person’s life? That maybe aren’t on the website or in any of the previous media coverage. And so we try to teach those out during the pre interview process so that when we go into it, we know that we’ve got a compelling story line before we even do the interview. Music is also important to your show. It is? Yeah. I mean, it’s it it it is an important part of the whole aural experience for us. And, you know, it brings a richness and sound and just way think, ah, highly polished professional product in the end. Yeah, yeah. And, uh, i noticed you have a you have a grant contest for radio for fifty thousand dollars. This is you got fifty thousand dollars to give tio one of your one of the charities you chronicle. This is that xero yeah. That’s. Right. And again, this is the generosity of frank. I mean, he gave a twenty five thousand dollar grant at the end of last year’s season, which we gave the team rubicon. That was our premiere episode this year. We wanted to just put a little bit of sort of soft criteria around it to say, hey, we want to get back to the non-profit that we feature, who does the most to help spread the word about crazy good turns through their social networks through their email blasts and just their overall dissemination of their episode? And so we’re just, you know, walking along this this season, keeping an eye on how people are helping promote crazy good terms and at the end of the season will give one of those non-profits fifty thousand dollar grant thanks, frank. Yeah, well, bravo, brad, i mean, you’re you got a bunch of organizations now stepping up their their social media and other games to help you promote the show and for the one that does the best there’s a nice fifty thousand dollar gift that’s yeah, that’s and i mean, you think about it, some of the non-profits we cover are very, very small and something like a fifty thousand dollar grant is an important grant to a non-profit of any size, but it could be game changing to one of the smaller ones if they should get it. Yeah, now, what about the musicians you’re i feel like i feel like you’re shortchanging the musicians because because those air all done gratis. They are on dh, so, yeah, they basically donate their songs to us, uh, to score the show itself on dh way went into it, saying it would be a nice vehicle to actually provide some music discovery as well. And that’s, that’s, certainly part of what we’ve been doing. Okay, we’re going to take our takeout break when we come back. Brad, i’m going to continue talking about crazy good turns podcast and how you submit and a little more detail about what they’re looking for. And, ah, a couple of other stories stay with us. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guest directly. To sign up, visit the facebook page for tony martignetti dot com. Lively conversation. Top trends and sound advice. That’s. Tony martignetti non-profit radio. And i’m lawrence paige, no knee author off the non-profit fund-raising solution. Welcome back to big non-profit ideas for the other ninety five percent let’s, continue with that live listener love! We’ve had more people check in from new bern, north carolina and texas, texas we can’t see your city’s fremery masked in texas don’t know why, but welcome to the broadcast on dh, then let’s go abroad. We’ve got a lot of a lot of listeners abroad starting in germany, guten tag and also seoul, south korea, always always loyal listeners in seoul, thank you so much on your haserot comes a ham nida, ukraine! Ukraine is with us. We cannot see your city, but we know you’re there live list their love to you also, knox are in malta, mexico city, mexico bring a star days, el hadi dahna morocco live listener loved to you and team gear morocco to for two are they neighboring cities? I don’t know, barocco, welcome live listen love to you, and we’ve got to do on the heels of that. Of course, going the podcast pleasantries did i just say plod? Cast the podcast pleasantries come to the over twelve thousand listeners each week, whatever your task you’re doing while you’re listening whatever device whatever time, thank you so much for being with us means a lot. Thank you. Pleasantries to the podcast audience and the affiliate affections are am and fm listeners throughout the country. We’re gonna have some kind of a couple of new am fm affiliates to announce in the next couple weeks or so just tryingto close those up. Wrap those up, but we’ve got a couple new ones coming up so glad that you’re station fits non-profit radio into its schedule affections to our affiliate listeners. Bradshaw i got it. I got to send out the love. So thank you for hanging on while i do that. No problem let’s talk a little more about the submission process get can you can you be a little more detailed for the organizations that would like to submit about what it is you’re looking for in that compelling backstory? Sure, uh, if you go to our website, which is crazy, good turns dot or ge on, just scroll down toward the bottom of the landing page. You’ll see a little box that says, tell us a story and if you click on that it’s just an automatic email that you can fill out and send to us and we read everyone, uh, replied all and as i said before, we ask you to really tell us what is that compelling backstory in addition to what the non-profit does on dh it’s work and it’s focus and cause so sometimes that doesn’t necessarily confirming the e mail, but it looks like an organisation that eyes interesting to us. Then we’ll pick up the phone and talk to someone to try to get more details. Well, okay, all right, so cool. You’re you’re investigating investigative investigative journalists? Yeah, sort of. Okay. We’re not looking to blow the lid off. No, no, no. Yes. All in a positive. All in a positive light. Okay, um, i guess and the best way to highlight some of these interesting back stories is to is to talk about a few of them here. Let’s, let’s talk about team rubicon, which you mentioned. What? I guess i’m going to blow the headline for you. But what compelled me about this one was there was a comment about the addiction of war. Yeah, that’s. That was the first question that we featured in that episode when i ask jake can you miss war? And he didn’t skip a beat he’s, a former marine who was the co founder of team rubicon, which, for your listeners deployed veterans to disaster relief areas. It’s a it’s a really cool, well run, terrific at marketing organization, and jake would is the founder on dh is just one of the most interesting philanthropists out there today. They do just a fantastic job, they’re working, they’re helping vets by sort of tapping into the one of the adrenaline that they’re not getting in there daily routine back here in the states after they’ve left the service, and then they’re also helping victims of tragic, natural natural disasters. That’s, right, it’s a win win and i would say, in addition, that tapping into the the adrenaline which which jake describes well, he also goes to great lengths rightfully so, to talk about veterans commitment, the service in general, you know, you think about it, they they voluntarily joined whatever armed services branch they did, and by nature, their service minded and when they, when they leave the service and come home, sometimes there’s a pretty big void you need to fill in terms of service. To others and this’s a great way to do it into your point. It helps those victims and disaster stricken areas as well. You do your show from a studio. Is that right? Won a radio studio in atlanta? Yeah, we do. We are audio engineer is a gentleman named steven key who is a a m d j here in town. And sixteen. Ninety, uh, is the station and they very graciously loan us their studio when it’s not used. So we do all the interviews from there. We do the voice overs from there as well. Do you always have people come to the studio? Are they’re calling into? I’d say it’s about half and half when they do call in. We asked that they go to a studio so we can capture their audio and high quality. And, uh, and then we mix it after okay. Yeah, you do. Yeah. It it’s heavily produced, which is, is a different sort of format for then. A lot of the non-profit podcast that are out there correct. That’s? Correct. Yeah. That’s, you know, and by the way, purposely wanted it to appeal more broadly beyond just the non-profit sector. Clearly that’s a big target audience for us, for all the obvious reasons, but we know that a lot of our listeners aren’t affiliated with a non-profit or maybe they give to some but aren’t really in the world of non-profits and we wanted it to have broader appeal with just great stories about people doing amazing things for others. Yeah, for sure i mean, you’re you’re you’re you have terrific, i think commercialization potential too, because the audience is really the whole, the whole country that’s what we’re hoping we just need thio keep getting the word out and keep growing. Okay, well, if we can help you while we are helping you, you are you are you people let’s talk about another one that i thought was interesting, so i’m making it all about me. I didn’t even ask you which ones you thought were interesting. Maybe i should throw it to you. Is that why don’t you? So i did not listen to every single episode, so i don’t have the the breath that you have let me toss it to you, what’s one of the stories you cover that that sticks out ah, one of the ones that’s. My personal favorite, is, uh, stephen siller tunnel to towers. And that was one of our early episodes in our first season last year. And again, i mean it’s it’s, the backstory that makes it so compelling. Uh, stephen siller was a fireman in new york who, uh, i was off duty on nine eleven and grabbed all of his gear and drove as far as he could get that close to the towers as he could get ran across a bridge with his gear, ran into one of the towers and family collapsed and he died. His brother got him. Frank siller uh, took up the cause of veterans who have been catastrophically injured and decided the launch of a non-profit called tunnel the towers, and it basically built smart homes for catastrophically wounded vets. And one of those is a guy named top love who was a former marine. Who’s, a triple amputee. And we did that interview, actually in the house that frank sylar’s organization built for him. And it was just and todd’s a great interview. Frank’s a great interview. It’s just a great illustration of that really compelling backstory that brings the work. Together in a really insightful way, a lot of new yorkers know that story because the frank’s brother was in brooklyn and that’s, right? You had to run through the brooklyn battery tunnel. That and that, and i’ve run that i ran that that five k. Once you run, you run the path that he took that’s exactly right from brooklyn through the book of battery tunnel to get. And then it ends at the tower of what ends at the site of the former towers. Yeah, yeah, and again, this is one of the organizations in team rubicon that frank and i got to know so well through home depot because we were one of their largest funders, both tunnel to towers and on team rubicon when we were at home depot. Okay, cool. All right. If you have just, like, a minute left or so brad, what what should we leave people with? I mean, i’m certainly going to leave them with your girl, so you don’t have to say that again. What do you want to leave people with about crazy good turns? Well, we need more stories we always do. And you know, we’ve got plenty in the pipeline for the balance of the season, but we’re always on the lookout for compelling stories of people doing amazing work for others. So please do send him our way because we we love to see what’s going on out there and hopefully feature a few. Okay, we’ll leave it there. Bradshaw hosting co creator of crazy good turns podcast. You’ll find them at crazy good turns dot or ge and at crazy good turns brad’s so much. Thank you very much and good wishes. Good luck. Thank you, tony. Thanks so much for the time. Real pleasure. Thank you. Care. Next week, jonathan lewis is going to return to the show with his new book, the unfinished social entrepreneur. If you missed any part of today’s show, i beseech you, find it on tony. Martignetti dot com. Responsive by pursuant online tools for small and midsize non-profits data driven and technology enabled, and by we be spelling super cool spelling bee fundraisers, we b e spelling dot com. Our creative producer is claire meyerhoff. Sam leaving, which is the line producer. Betty mcardle is our am and fm outreach director. The show’s social media is by susan chavez, and this cool music is by scots. Time you with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. What’s not to love about non-profit radio pony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to dio they have xbox, they have tv, they have their cell phones. Me dar is the founder of idealist took two or three years for foundation staff to sort of dane toe add an email address card. It was like it was phone. This email thing is right and that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dh and no two exchanges of brownies and visits and physical gifts. Mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sacristan. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

Nonprofit Radio for June 2, 2017: Get Creative & Get Tech Buy-In

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Lissa Piercy: Get Creative

Lissa Piercy

Thought about poets and other artists as part of your board meetings, trainings and conferences? How about open mics? Lissa Piercy reveals why you need to consider these and how to get them done. She’s executive director at Strength of Doves. (Originally aired 11/20/15)

 

 

 

Norman Reiss: Get Tech Buy-In

You need to stay ahead of tech trends–or at least even. Norman Reiss reveals how to get the buy-in and acceptance you need for your new technology decisions, from your board, leadership and end users. He’s project manager for technology at the Center for Court Innovation. (Originally aired 5/29/15, from the 2015 Nonprofit Technology Conference)

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host and i’m glad you’re with me. I’d get slapped with a diagnosis of diagnosis if i became predisposed to the idea that you missed today’s show get creative thought about poets and other artists as part of your board meetings, trainings and conferences. How about open mikes? Lissa piercy reveals why you need to consider these and how to get them done she’s executive director at strength of doves this originally aired on november twentieth, twenty fifteen and now get buy-in technology is ever changing, and you need to keep up. Norman reese reveals how to get the buy-in and acceptance you need for your new technology decisions from your board, leadership and and users. He’s, project manager for technology at the center for court innovation this is from the twenty fifteen non-profit technology conference and originally aired on may twenty ninth. Twenty fifteen i’m tony steak too take time for yourself. We’re sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com and by we be spelling supercool spelling. Bee fundraisers we b e spelling dot com here is lissa piercy with get creative, dr a trip or journey in a car also an internal, biologically determined urge to attain or satisfy a need. It is after ten p m on a friday night, and i’m standing alone in a laundry room in boulder, colorado, a student in a social entrepreneurship program my whole life is waiting for me back in boston, i am watching the live stream of a national poetry slam competition. I am watching the first poet i added to our roster win a national poetry slam competition. I am fist pumping the air, i am stomping my foot, i’m screaming to an empty room. I’m remembering yesterday when i questioned why i had taken on the task of starting a business in the first place. I am crying and smiling and balancing computer and cell phone and laundry and coffee and laughing because this is what a start up looks like when i opened my computer one hour before tomorrow on a friday night and cringe at the emails that all seem urgent that all scream no sleep when the coffee wears off and the grant application start to blur when the mission feels miles away from my office when my office is really just a coffee shop or a living room or a kitchen, when i stare at spreadsheets that looked like foreign language, like potential failure or future like risk, risk a situation involving exposure to danger. Also, every time i have ever followed my gut, sometimes you’ve just got to throw out the plan and follow your gut, grit, courage and resolve strength of character. Also small, loose particles of stone or sand. And some days i feel like sand small enough to slip through the cracks of this foundation i am building. In those moments, i think of the poet who risks reputation on a national stage to proclaim her love of women. The poet who tells the story of her sexual assault so that a girl in a middle school classroom can finally feel safe confessing the violation of her body. The poet who rejects gender pronouns and reminds me that this world has never been binary. The poet who run straight into vulnerability and somehow comes out stronger for her honesty. These poets so purpose into fists i wanted. To raise at a world that took my father away, these poets raised their hands up don’t shoot taught me to proclaim don’t shoot in my name, these poets, the heart of these poets heart hollow, muscular organ also the center or innermost part of something. And aren’t we all just trying to find the innermost part of something? It took poetry and entrepreneurship for me to find the innermost parts of me. Lissa piercy she is co founder and executive director at strength of doves, an agency which is itself a non-profit the represents socially conscious, activist spoken word artists, the connect poets to venues and organizations, they’re at strength of doves dot com and lissa is at lissa poet this appears to welcome to the show. Hi, thank you so much for having me beautiful energy. Tell us what is the story behind that? Well, i was actually commissioned to write that poem by the center for social impact learning, which is part of a graduate program with middlebury it’s, located in monterey, california, and they asked me to write a poem for their launch of this social centre, so i put up a facebook status and asked my entrepreneurial friends to tell me the words they think of when they think of social entrepreneurship, and i got a bunch of words and a lot of number in that poem, so dr grit risk. And so then i put a poem together for the launch of their center, and the name of the poem is is called dr excellent. All right, so we’re talking about maur creativity inside your organization outside the organization, using poets and other artists to sort of open things up. Yeah, and let’s, let’s start with, like, uh, internally intern where where might we bring in? Argast s o i think that internally creativity and a non-profit you can start with your board meetings or even just kind of your regular staff meetings. So i like to say that you know, a lot of the time we think about innovation when it comes to our programming or our products. We don’t always think about innovation when we’re thinking about how we run a meeting on a monday morning or board meeting so it can start with kind of basic creativity, like, for example, there’s, an organization called the millennium campus network, they’re bored meeting one of their board members told me recently was the best board meeting she’d ever been tio they didn’t use poetry, but what they did was they created a hackathon in their board meeting, so they were really creative about how they put the board meeting together, which i thought was fascinating. So i talked to abigail, who had created that plan, and she said that for them, creativity started with the way they set up the room. So thinking about what’s on the walls of your room in your meeting and what? What are you doing to kind of create a setting that feels different than other board meetings? Do our other monday morning meetings? I think, for example, there’s a site called button poetry, it’s, a youtube channel and there’s tons and tons of spoken word poems. They’re they’re typically about three minutes long. You could even just play a poem at the beginning of your meeting, and it opens up a part of the brain that gets you thinking in a different way, and i just think so often we look at meetings is something that we dread going to and sitting through, so you start by. Infusing something different at the top of your meeting, it can really shift and change the whole energy of the meeting. Do you think it’s risky toe invite meeting participants, too? Do their own performance? No, i think actually you’ll get surprising results if you do that when i found i run open mikes at conferences, so like the opportunity collaboration, i did some stuff with the school world forum, and what i’ve found is when you invite the community to be part of being creative, they bring inside you, that you didn’t know that they had, and often those things can actually be used to infuse organization with new life. So yeah, bring in, bring in creativity from people that already you’re sitting at those meetings with you for sure, and we’ll see another side of people. Yeah, absolutely. It may not be poetry, i don’t know. It might be a song. It might be a guitar that they play someone’s a drummer. Someone has a poem and someone else plays behind them. I mean, the options are endless when you bring in creativity in new ways. You mentioned opportunity collaboration, which is very collaborative and that’s where we met just like a month or so ago six weeks ago. Roughly, yeah, in mexico. Yeah. And i run there open mike every year. And i talked teo jory and aunt over the team that puts it on every year. And they said that one of the reasons why they like having the open mic is that it brings collaboration in a new way on people rave about it because they get to see those different sides of people. Also, something that i’ve often said is, you know, if you meet me and we talked for five minutes, you might find out that i live in boston or that i run strength of does you’re not going to know intimate details of my life if you see me perform at an open mic, you know how hard it was to start my business, you know, personal details about losses that i’ve been through, and we connect in a deeper way, and then collaboration is richer because we care about each other as people, not just his business partners in a collaborative, collaborative setting. Listening to dr, we learned some very intimate details about your dad’s death. Okay, very energizing, right? Well, let’s, go out for a break when we come back. Listen, i’m going to continue, of course, talking about getting creative. We’ll have live, listener, love, et cetera. Stay with us, you’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy. Fund-raising fundamentals is a quick ten minute burst of fund-raising insights, published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals the better way. Welcome back to big non-profit ideas for the other ninety five percent live listener love got st louis, missouri, brooklyn, new york and new york, new york new york’s checking in excellent lovett i’ve listener love yes, let’s go abroad always have very loyal seoul, south korea of listeners. Remarkable. I don’t know if it’s the same person all the time where people it’s multiple multiple in seoul, anya haserot for mexico city, very close to where listen and i first met because we were in x top a at the opportunity collaboration we were talking about mexico city. Welcome live listen her love to you. What can i do? Keitel look it’ll there was my husband. Thank you anytime and also in japan, tokyo and osaka checking in konnichi wa live listener loved all of our live listeners and of course, we never forget affiliate affections for our multiple many am fm stations throughout the country. Affections if you’re listening on the terrestrial stations and oh that’s, ah, terrestrial affection! I gotta work on that there’s something there on dh station, affection, terrestrial and also podcast pleasantries never forget the podcast listeners over ten thousand painting houses, washing dishes whatever it is you’re doing as you listen pleasantries to the podcast audience. Okay, listen. Thank you for helping. Yeah. Now i have tried to get with any time spanish mexico city that’s. Why? I like opportunity collaboration because i get to be i get to speak spanish more than i do on my regular day to day life. Do you do to poetry in spanish? I have a couple of lines in spanish in my poems. Everyone smile in my international women’s day poem. I talk about the venezuelan constitution so i say constitution the venezuela but i typically i like there’s a line about using spanish because i’m not of dissent. That is latin at all. So i’m careful about how okay? You know what, that’s a much larger conversation about appropriation. And don’t betray yourself appropriately. You would feel yes, exactly. Um all right. So, let’s, keep talking about eso these internal. This idea of board meetings? Yes. Now i have had a lot of guests recommend. In fact, one michael davidson was just ah last last week recommending having people who are benefiting from your services come and deliver a presentation at every board meeting. Yeah. So they are sharing fashion their tears about how your organization saved their lives, improved their life, you know, maybe there’s some creativity there, you could ask someone like that to do a performance instead of just read some paragraphs. Yeah, so one thing that i think is really important to note is, especially with organizations that are working organisations working with youth tons toe already think about maybe creativity, poetry, open mikes. It doesn’t only need to be youth there’s a lot of opportunity to do some writing workshops in any demographic i really believe, and if you’re producing content like that, you can have someone come in. It also, though, gives the opportunity to let’s say, you’re an organization a non-profit that’s working outside of the united states, but your board is primarily in the united states. If you do a writing project with the people that you’re working with on the ground and you bring back some of those writing samples and they’re available on the table during the board meeting during the coffee break, that’s the kind of thing that people in your board can look at even if you don’t have time to be reading. Their material or having a guest come into the actual board meeting. Okay, i mean, even in that case, you could have maybe someone who’s trained reading those store absolutely a voice artist, something like that freshbooks rather than just the one dimensional reading painting with a broad what else? Any other ideas? You know, the internal internal creativity as well. So one thing that comes to mind is, you know, every organization faces kind of pain points, things that they’re struggling with. There are a lot of conversations now around diversity, and how do you talk about diversity within organizations? There are other challenges the leadership changes that happen or, you know, anything that happens internally. I really think that that organization should think about looking to more creative ways of having conversations around those tough things. Later on in the show got loose on this. Gomez, who the really amazing poet with the dialogue arts project, is going to be reading a poem on air and their organization will come in and do a full training. And they use spoken word poetry at the top of the training to get everyone’s kind of juices flowing, and then they do trainings around diversity around pain points within organization? So for those organizations that are going through maybe a transitionary moment or need some kind of a different training instead of just checking the box with oh, we talked about diversity, think about looking for creative wri sources that are out there to bring into those training’s you’ll have a better experience and your staff won’t feel like you’re just checking the diversity box, which i think is really important. Am i out of touch if i keep saying poets instead of spoken word artist? No, no, i have i missed twenty fifty five. I missed the change of century, i think. First, i think the biggest distinction that often happens is a slam poet versus a spoken word poet. Slam poetry is a form of spoken word it’s a competitive style of spoken word at least that’s the way i distinguish. But yeah, spoken reports are definitely poets the way that i think about it and this definition is different depending on who you talk to is spoken word or performance poetry is performed from like the tip of your pinkie toe to the tip of your finger out. The top of your head and you can also be a written poet that is publishing books as well. We’re also thinking about how am i presenting this poem beyond the page and that’s? Kind of what a spoken word are a performance poet is doing in my definition of it. Okay, so so if i say a spoken word artist. Yeah. That’s that’s what? I mean, that could be the same as poet or official versus slam performer. Yes, exactly. Slam is dafs. Yeah. How did americans turned poetry into a competition sport? Well, it’s gotten a lot more people paying attention to it. That’s for sure. So hey, that’s, it started. It originated in chicago. A guy named mark smith who is a construction worker, and then here in new york. There’s the moth that’s like storytelling. There’s also the nia recon is another location that does poetry slams your recon. Say it one more time. You knew your weekend. Okay, mahogany brown is a poet. She’s actually on our roster. And she’s, an amazing poet who hosts their poetry, slams their team when you compete against their team. You come prepared, let me tell you. Okay, new. York has some great poets. Okay, now, what’s your background. You have. Ah, what zoho around? Yeah. How did you get into poetry? I started doing open mikes in college after i lost my dad and i went through two and a half years where i lost seven people in my life. And this is a lot of grief and poetry was the only thing that could really motivate me to get out of bed and go to things. I was running the open mic group on my college campus and then actually turned down the opportunity to apply for a fulltime social work job to figure out how more of these amazing social change poets could be earning a living from their poetry. And now we have strength of doves where we put poets in performance opportunities and workshop opportunities toe to really bring this to kind of communities that haven’t necessarily thought about spoken word poetry as a tool because it really is a tool. And the other thing i’ll say is the reason i think spoken word in particular. I think all forms of art are important and open up our brains in new ways. Spoken word. Is extremely accessible, so a really strong spoken word artist, in my opinion, is using poetry and using language in a way that someone who’s maybe never thought that they liked poetry or never thought of themselves as a creative person before can now access a really creative art form and begin to open up the idea from themselves that, hey, maybe i could write, or maybe i can open up this creative thing, but what do we say to the people whose eyes glaze over? Oh, poetry it so it’s beyond may i don’t get it, you know, it just doesn’t reach me. Listen to to watch two videos on button poetry or go search dialogue, arts, project poets, strength of doves, poets i really have never seen it happen where someone said, i don’t like poetry on when it’s exposed to a couple of videos and said, i still don’t like poetry, it’s just not what you’re thinking of when you think of poetry. If you had a boring english class on poetry, poetry does not need to be born. I promised give me a subject that you like, email me a subject you like and i will. Send back a poem that you will like about that subject. Okay? Do you want to show your email? Oh, yeah. It’s lyssa at strength of does dot com. Okay, listen, l i s s yes, challenge me. I guarantee i will be able to draw you in with someone. Else’s problems. Okay. Cool. Let’s go outside our organization just like a mirror. So before going to bring in carlos yeah. Conferences, galas, gallant fund-raising events. Why are fund-raising haven’t still boring. I’m sorry if i’m offending anyone out there, but i just think we need to address this. So these gallows where you have a dinner, any of a bunch of speeches and so there’s a moment at a lot of these events where, you know, people are eating dinner and kind of talking to each other, and then you want to get everyone’s attention. So someone clicks on a glass, someone in charge of the organization says, welcome, everyone kind of turns their attention begrudgingly to the stage, and then they’re a bunch of speeches sometimes there’s really fascinating stuff in those speeches, but we’re not really our attention isn’t necessarily drawn immediately to the stage. The person saying welcome, welcome zoho please hide me. I wanna hear my gladstone brandraise oversignt neo-sage chimes here in a fancy paint none none bungalow. Exactly. So it’s dead. I think everyone should try finding a spoken word poet and putting them on that stage. That’s, the way you get people’s attention don’t even say welcome like we just opened our secondly, just drive a trip or journey in a car really loud, really punchy everyone’s going to turn to you if you want to go a step further, you can hire a poet to write a commission to poem about your organization. And now in three minutes you’ve explained everything you’re doing. You’ve got everyone’s attention and you just invested all this money and all this time in creating this event. Don’t you want to vent the people going to talk about after the fact they’re going to be more likely to talk about it? If it’s different bringing a poet? And if you don’t for some reason believe, listen with all their energy and zeeland enthusiasm, think about what happened in beginning this segment we threw you in with lissa was completely different different format you said you turned into what? What is that? The same way, like college did it with their marketing campaign recently. All right, we got carlos andres gomez, award winning poet member of the dialogue arts project, on twitter, he’s at carlos. A g live. Is there anything you want to introduce before before carlos carlos, let me say, just say, welcome, welcome to the show so much. Tony thinks my brother carlos eyes everything you want to say. I just want for everyone out there. That’s not, you know, always listening to spoken word. This is such an amazing opportunity. Godless is kind of a titan in the community and just does really amazing work, using poetry to have really important conversations. Carlos, please, thank you so much. This poem is called stansted. I’m holding my friend gino’s hands and asking the army recruiter for more information about the marines. Please, i say he fits with his cufflinks, pause it, his necklace through his shirt drags the back of his hand across the close shaven sand paper of his chin. Gino is staring him down through the island. Artie wears like a middle finger. We watched a stranger caught between the train movements of a machine and the churn butter in his body. Just like mine. Two months before, when i said, hell no toe a trip to the gay club, i just don’t want to leave anyone on it be like colonizing the space, i said which sounds a lot better than i’m uncomfortable i wouldn’t know how to stand what do i do if a song i like come on in zambia i walked the dirt roads of a slum my pinky finger intimately wraps around the smallest digit of the most infamous guy on the block. He was my friend. It is how friends walked the streets there. When i greet my iranian friend’s father, we embrace chief twice in thailand. My host casually patted my leg the first family dinner, i nearly jumped out the window, thinking he was reaching for something else. Everyone laughed, probably confused as to why this strange foreigner had been trained to be so foreign to the gentle touch of a man. A passer by gives me and gino matching name i tongue the word around in my mouth. Feel the tender sting, make a home in my torso, stare at the word brotherhood splayed across the camouflage banner. The recruiter stares down the table, and though it holds the secret code to life’s, great questions, it’s corrected, stutter and suddenly overcompensating stands blend into the decorations behind. So much so that i can barely even tell he is still there. He pretended, if we are not, begin sorting and then re sorting the three lonely pamphlets dwarfed by the large rectangular table where they now six boys. Please. I’m just doing my job. His mouth bags in a voice so small and so human. It makes me feel like i have just blurted out a secret. This man has given his life to guard like freedom. Carlos andres gomez! Carlos, thank you so much. Thanks. Kottler thank you so much. Let’s. Send tony. I don’t know why i have watery eyes. I just first listen, you know, i would need to think about it more, but but it moved me because i do so that’s the kind of thing that dialogue arts project workshop would start with wood with poems to kind of open up a new space in everyone’s head and kind of i mean, the energy, even in this room, while we’re listening here in the studio, just comes down and there’s cubine start having conversations about your own experiences that can lead into deeper conversations for more shared understanding within your organization. Carlos, we have just like, a minute and a half or so. Do you want to share anything about that? About the poem? Yeah, sure. I mean, i think there’s there’s so much to be there’s. Someone is so easy to have a very i think superficial, topical conversation if we if we wantto engage someone about gender sexuality or any of these huge hot button issues or topics or anything related to identity and i think the biggest thing that dialogue arts project believes, is that using personal narrative and using something artistic as a medium for that personal narrative that is the most that is the most, i think dynamic way to enter a conversation, because that that holds the true story right about me walking down the main walk with the university of pennsylvania, and i think me telling that story it immediately invites other people that share stories in a way that that i think invites people into a vulnerable space, as opposed to having an intellectual discussion that doesn’t have any stakes involved and ultimately is not a meaningful conversation. Carlos and lissa, we have to leave it there. Excellent cardinals. Thank you so much. Thank you so much for sharing. Thank you, much less a piercy cofounder, executive director at strength of doves, its strength of doves dot com and again on twitter she’s at lissa poet thank you, thank you. Thanks a lot. Now get buy-in with norman. Reece is coming up first. Pursuant. Their newest content paper is called breakthrough fund-raising it’s free. It walks you through break through thinking where you will learn three things first how to solve the challenges that are facing your non-profit second, how to set a breakthrough outcome and number three how to create a culture of breakthrough in your office there are some good ideas in this paper it’s called breakthrough fund-raising you download it at pursuant dot com and then quick re sources and content papers always free love that and we’d be spelling spelling bees that raise money. It’s a fun night out at a local place and it’s not your seventh grade spelling bee. Good thing for that for me, i got knocked out on the word lettuce. I know exactly how to spell let us, but you can’t make any mistakes and i said, you have to say it and then you spell it and then you got to repeat it again after as i said, let us l u e t you see, let us two, eight knocked out it can’t make any mistakes and the winning word the winning word was aeronautical a r o n a t e and a u t i c a l i would i would’ve got it alot if i made that mistake, i wouldn’t have got it, but i probably would have made it i could have made it to earn article, but i got screwed on lettuce anyway. You need to raise more money. You can do it with we’ll be spelling. Check out the video at we b e spelling dot com now time for tony’s take two memorial day has passed. We are into summer whether you’re ready or not, it’s here and i really don’t care about summer solstice. This is what’s telling in emerald isle, north carolina prices have gone up and the beach stores are open. You know those you know the beach stores, those places where you, they will sell you a ninety seven dollars beach towel and you get a free hermit crab and you spray it with water and it dead in three days. That means summer is here and it’s. Time to take time for yourself. I hope you’ve booked time away already. If not, you need to get on it. The point is getaway decompress. Get away from the office where you’re not checking e mail, voice mail or texts. If you want to do your best work in the social sector and taking care of other people you need to take care of yourself? Nobody of this week because i took time off just some friendly advice. That is tony’s take two here’s norman reese with now get buy-in. Welcome to tony martignetti non-profit radio coverage of the non-profit technology conference and tc fifteen day too. We’re austin, texas in the convention center. My guest is norman reese he’s project manager technology at the center for court innovation. Norman welcome. Thank you. Thank you for having me. My pleasure. Good to have your first time. Um, your topic is winning one hundred percent buy-in from staff and board for your next non-profit technology adoption that’s a that’s. A real narrow niche, but critical if we’ve gotten, we’ve decided that we need new software and we’ve gone through the due diligence and the process of identifying the right new software for us, whether it’s, cr, m or accounting or combined. Now we need everybody to agree with us. Where do we start? I think sometimes when you you pick out a new system there’s somehow this assumption that the board and the management are all behind it. And in reality, that’s not always the case or even if it is the case. Things can change once the project is planned or once the project that started, so it really has to be something that’s, a continuing effort that even even if you take the time and you get people on board at the beginning and they fully support, you know, and they’ve been with you through the process, yeah, to really check in with them while the processes going on and make sure that they haven’t been diverted by other things. Or that as new people come in two management or to the board that they don’t suddenly have a change of heart. So it’s really kind of crucial to make sure that a system actually is goingto have the result that you’re hoping for when you when you first selected. Yeah, all right, so we can have sometimes turncoats. They’ve been with us through the process, and now they’re abandoning, they get nervous or they what they feel we made the wrong decision. We made a mistake somewhere in the process, there’s so many things that could get in a way, i mean, even people with the best intentions, something just comes in that distracts them or they have a friend. That tells them about a different solution or different. So it’s really well intentioned friend. Yeah, i mean, it’s really a zoo? A technology. Is it’s really critical to build those relationships with management and with the board all the time, even before the project is even envisioned? And if you haven’t done that, if you’re operating in kind of a silo, then soon related that’s going toe that’s going to hurt you because you need to work. You need to partner with these people when you especially when you’re bringing in a new a new software platform, a new system. They have veto power? Absolutely. And they can do that any time. Yeah, yeah, i love that. You know, the friend my friend was just telling me about, you know, something we didn’t look at it. All right? So the importance of relationships even when you don’t need their buy-in the people’s buy-in but but always working together collaboratively just day to day. Absolutely. Okay. All right, all right. But that’s ah, let’s speed ahead to the process now. Like i said it there as i set it up. Um, we’ve chosen something and they’ve been part of the process we’re talking about staff from a senior staff and board getting did julie from both it’s really about working with staff that are going to be using the system as well as management as well? It’s really across the board? Because if you get the management and the board to buy-in but the staff don’t feel like they’re included, they’re not going to cooperate, and then they may not use the system once it’s rolled out. If you get the staff, but you don’t get the management and the board, then you won’t have to support you need to have a successful implementation, get the rolling. So you have to go both ways. Okay? All right. Good. Thank you for straightening me out. All right. How are we going, toe? How do we start this? Well, assuming we’ve had this these good relationships all along, but now there’s some some defectors or where it was the best way to start the but the topic together. I think probably just the initial stages when your first envisioning that you need something new. Whether it’s a replacement for something you already have. Where something entirely new that you’re imagining for your organization, you really need to being you need to be in communication with everyone about why you’re doing this, because what’s obvious to you is probably not obvious to other people, even though it may seem logical and a natural evolution, it really needs to be talked through, and different people have different ways of absorbing information. You can’t just send out an email to the staff and say, this is what we’re doing. You have to really take the time to seek out people, sometimes one on one, and explain why not only is this good for the organization, but how is how is this new system going to make their lives easier? Why should they bother? I mean, nobody. I mean, i shouldn’t say nobody, but most people have problems with change, and everybody kind of gets used even bad systems because they know, you know, they know what it’s like, they know the howto work around things that don’t work, and even though you’re introducing something that is, seems to be a clear win for the organization, not everybody has that wider focus. Some people had just focused on their own responsibilities and their own position and some people may see this as a threat because a new system may mean that some people’s jobs changed their what they need to do during the day, their routines, their routines air going, teo and and some people would see that as an opportunity. Other people will see that as a threat, and you will have people that will will try to take it down. And if you don’t try to deal with that, earl, as early as you can, it’s just going to a back fire down the road, okay? All right, so we’re explaining why and certainly including them in the process, right? Should they should should should people from all levels? I mean, maybe this is obvious, but be part of the the committee that is making the decision and hearing the hearing the different, getting the different presentations from all the different potential vendors for their b stakeholders from all well, i mean, i mean, the reality is that it’s, hard to invite have everyone at every meeting because people don’t have time, large meetings can get a little unruly, but you have to give people the opportunity to be involved, all right? And some people will take it, and some people will say they’re too busy or they’ll send a representative, but you have to find a way to make people feel like they’re part of the process if they feel like this system is being imposed upon them or that it’s being chosen by someone else who doesn’t fully understand their needs, then they’re not going to be supportive. So it’s really it’s kind of a fine balance between not having too many, but, you know, really seeking out beyond the obvious people that are going to be directly using the application. But anyone who might want to get data from the application who might want to get a report from it, it’s, usually and as a project manager, i so didn’t know you have to really seek out stakeholders foreign beyond what you initially think, because people outside the organization they’re going to be affected by this, too, and they need to have a you’re saying this is well, okay, so at a minimum, you’re keeping all the stakeholders apprised of maybe milestones in the process, okay, okay. And, you know, especially reliance on email on lee, which seems to be what? A lot of people do now, i mean that’s kind of shallow, you have tio, especially people who are different locations, you may have to go out there and actually sit down with them. We just invite him out for lunch and talk about what’s going on because the humane, i mean, i’ve seen the email reliance in my office where people said one hundred feet away from each other and they hardly ever talk to each other and that’s, you know, that’s not a good practice when you’re trying to win people’s support for a new project, yes on dh needing them to feel a part of the process and, you know, it was kind of shallow, and you’re not getting any of, you know, you don’t see the facial expression, you don’t hear the tone of voice, you know, you don’t really know, i mean, they may be saying one thing and actually feeling something entirely different. All right? What else? What other advice do you have strategies do you have for getting this this critical buy-in anything specific to the board that might not apply for staff? Anything special there? Well, every non-profit is a little different. As far as how the board works, some sometimes the board will work only with only with the d and sometimes the board has more relations with staff. But i think you just need to be aware that the board is operating in, you know, in azaz an age of management, and sometimes they will want to be actively involved. Sometimes they will have a more surface involvement. But it’s, just, i guess, just a kn awareness that that they do have a role in this and that if you ignore them suddenly, at one point a boardmember will come in and maybe drive the project in another direction because you haven’t taken the time to apprise them of what’s going on. So i think just justin awareness that they may not be in your field of vision because you don’t work with them at your office or you don’t work with them on the day to day basis, but they have to be part of part of the team. Yeah, it could be easy. Derailment from from a boardmember the way it happens all the time. Yeah. You know, you have some bad stories about that personal experiences. Well. I mean, i’ve worked in organizations where the board dealt mainly with the and the staff really weren’t even aware of, you know, things that were happening, and it didn’t seem to make sense, and until we actually found out what was going on with the board and with the and sometimes you win an organization that’s more transparent than others where you know you’re edie, will we’ll communicate well about what’s actually happening in other cases, things will be happening that you just have no awareness of, and suddenly things are going in a new direction, and you have no idea what so it’s just a matter of just taking the time especially, you know, in a technology role, which is what i do in my organization, you really need teo go beyond the tech group and make sure that you’re you’re talking with other organisations. The other thing i also just as a precaution, is that something that happened to me in the last year? You have to be really aware of your boss’s position in this whole scheme of things because you can’t be viewed as somebody who’s going around your boys or you’re trying to have a relationship with a boardmember and he’s. Not all. She is not aware of it. So you have to be respectful of who you’re working for. But on the other hand, you also have to make sure that you have relationships with people other than your boss, because your boss could leave tomorrow. And then your future with the organization will depend on those other relationships you’ve built or not. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guests directly. To sign up, visit the facebook page for tony martignetti dot com. I’m jonah helper, author of date your donors. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. You’re doing another workshop at ntc on getting people to actually use the technology that that is adopted yes, that’s it flows perfectly from this so let’s let’s spend the next well the rest of it, we’re about ten minutes or so together about half our time. Perfect talking about getting people to use it once it so now we’re past the decision stage and it’s implemented. Is that where we are now? And yeah, i know and this i’m really going by my own experience. I’ve been in my car enroll for almost four years now, and i’ve had a couple of situations where we rolled out systems that we thought rolled, you know, when everything went, you know, as expected, and we checked in with the users later on, and we found out that they had gone back to their old system, that they were going back to excel, and that’s really it’s really it’s a point it’s really? I mean, i found that you can have the best technical solution which you know which seems to make perfect sense, and it’s a good future path for the organisation, but because people don’t feel like it’s there’s, nothing. In it for them that they just and the other thing is that if you don’t take the time to actually beyond sight with people and again, this goes back to what i was saying before about over reliance on email if you if you have different sites that are going to use the system, as most organizations do now, you have to actually go over there and talk to people, and sometimes people will say different things in one on one than what they’ll say in the group, so you just can’t, you know, just hold a meeting and just invite everybody and say, ok, what do you think you’re gonna have to go over and actually sit with people on dh watched and talked to them at their desks? You may need to get them out of the office where they feel safer to talk without people overhearing a conversation saying, well, what’s really going on here because it’s really a shame to go through the process of vent this election and months and a lot of organization, money and time has been devoted a and then russia and then three, six months, three to six months later. In the same position again, you’re back using the old system. So if again, i mean, this sort of goes back to what we were talking about before if people haven’t bought into the whole idea of why they doing this and not only that is that people need you need to get training on our ongoing basis, you can’t just go in the day after you roll out of systems, okay? We’re going to train you for the next week and then disappear. You need to be on site on a regular basis because people move around, they leave new people come in or people forget and you can say, oh, i gave them documentation, but, you know, we know nobody’s going to really read that stuff, so you need to really probably plan a good chunk of time after the rollout to be on site, working through problems, because no matter how much you plan, always things come up that need to be need to be work, work through and if you take the time to plan for that and you don’t just immediately say, okay, i’m wolf on another project now and good luck to you and you need to take some responsibility for that. I mean, it doesn’t happen by itself. All right, all right. What? Ah, we still have plenty of time together. What else in the in the use of the technology, other other strategy’s tips you have for ensuring it’s going to be used? What else can we say about that? Ah, well, just in the conversations i’ve had with some other people since i got here this week here in austin, you need to take the time to really go through the business processes that you’re trying to deal with in this system early earlier in the in the in the selection and understanding back-up back-up that at the time that you’re really thinking about let’s, say you, you be the picked the system or you’re you’re at the final stages, you need to really understand what you’re trying to achieve and what the workflow looks like in the organization and it’s very hard to know that and the other tips that does that mean? Well, before we get to another tape, old, you got your brimming with tips, but wait, let’s, dive into this one. That means spending time with them. Watching them in their processes well, sitting side by side, maybe you made you probably want to do that because what i found is that there are some situations where i would talk to the manager of a group on dh she or he would tell me that, you know, they need certain things, you know? And then i find out later that the actual people who were sitting at the computer is doing the data entry. They really don’t do things the way that the manager things they so then i get involved in in between the staff and the manager, and that can be a tricky situation as well. But it’s better work to find that out early and to get the trying to get your staff on the same page, then to roll out a system based on what a manager tells you only to find out that the staff that work for that manager actually have a whole different view of what they’d like to really have it in a system. Yeah. So the end user the actual yeah, hands on keyboards. Those are the people you want to be talking to and and maybe even observing yeah, i mean, ideally, if you could spend some time just shattering them as they do as they go through their day, then i don’t kind of really tell you what’s really happening because it’s one thing to talk through it, it’s another thing to actually spend a week or spend a couple of days out of sight and see what people are dealing with and see how one of the other things that i found out is that ah, there’s sometimes other systems in the mix that people are dealing with. I ruled out a system about a year ago that people weren’t using, and i found out later that there was a hole of the system that they were required to use because of a grant that we had. The grant required them to put data in this other place, and you have no idea i had no idea, i mean, that nobody nobody mentioned it, and it didn’t occur to me to ask that question. But now i, you know, when i’m doing a new project, i was make sure to ask, what other systems do you maintain and sometimes those other systems, maybe paper to mean, surprisingly enough not, you know, there are a lot of people who don’t want to give up the traditional tools and sometimes it’s what works fine with a small system will not work fine as it grows and that’s just a growing pain, sometimes of an organization that wants toe really centralized data. And, again, what’s obvious too to ah, tech team that, you know, that’s looking at all the sexy things that are available now, a lot of people don’t feel that way back on the ground, the ground so you really need to respect their where they are. You have another tip that you were going, you’re going to throw out and i made us dive into the the one about the end users probing the end users more. What else? Well, this one i actually think i included in my block i have a blogged that i thought for several years now what non-profit bridge, where i talk about technology and communications and fund-raising and something i blogged about recently was that we were working with a vendor that wasn’t quite getting what we needed, so we literally just took we took screens and we annotated them and we we showed them, is that this is exactly what we want, and sometimes you actually need to use graphics and visuals to to show on. It also helps you kind of work through the process of how the workflow is so really giving that kind of documentation to a consultant or a vendor or anybody who’s helping you implement a new system. I can really help them understand, because you can’t expect someone who comes into and works with you for two or three months on ana implementation to fully get what your organization is about. So it’s, really your responsibility to educate them on this is what we need, and this is how we need to do it. And, you know, some of the same way that you need to over communicate with staff to make sure that you deal with people who like to absorb information in different ways. You need to you need to make sure that your vendor or consultant really understands your business needs and how your business works and and whatever that method is, whether it’s, extensive conversation or you need a diagram it but it’s really not the vendors responsibility. To get it, it’s it’s, your responsibility to know your business well enough that you can explain it to someone and have them really, really understand it. Okay? We have just like a minute or so men and a half left anything. Well, i’m sure there is so throughout some or whether it’s ah it’s getting the buy-in or getting the users to use the new technology sheriff there’s a more. Well, one thing i would definitely advise people if you’re not already part of this and ten community, this is the place to be, because very often, when you get wrapped up in a project and you only see things in the vision of your own organization, you need to talk to other people from other places that it doing similar things that you are and just being here for three days and just having conversations with people on how are they dealing with similar situations, approaches that you may not have thought of on your own? You need to really be in in the community. And the great thing about being here at ntc is that you actually can see people and have the conversation. I mean, you can’t do everything on social media and on email, and you need to sometimes just pick up the phone and talk to someone and this is a great environment and if anyone who’s there who’s not taking advantage of this community, especially small on non-profits they don’t have a lot of resource is important to know it’s, not only for technologists and absolutely no intent is not only in fact, one of the reasons i like and ten is that it’s, not it and it’s sort of like the way my block covers communications and fund-raising if you look at the session is that we have in, they cover a wide gamut for people who do different roles in a non-profit so there’s something here for everyone, and i would really recommend that if even if if you’re not here at ntcdinosaur year there’s, a lot of other ways to be involved in the end ten were very active and it’s very rare, and i’ve been a member for years. It’s very rewarding, excellent, good shot latto intern our hosts and ten and they’re at inten dot or ge auntie em and yeah, as well as the online they have. A lot of there. There are meet ups throughout the country. Small, small groups meeting lots of places. School. Thanks, norman. We’re going to leave it there. All right. Okay. Thank you very much. My pleasure. Good to have you. Norman reese, project manager in technology for the center for court innovation. And this is tony martignetti non-profit radio coverage of and tens and tc the non-profit technology conference twenty fifteen. Thank you so much for being with us next week. What business is that of yours? I’ll do whatever the hell i want. This is my show. I’m in command. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot com. We’re sponsored by pursuant online tools for small and midsize non-profits data driven and technology enabled, and by we be spelling supercool spelling bee fundraisers. We b e spelling dot com. Our creative producers claire meyerhoff. Sam liebowitz is the line producer. Buddy mcardle is our am and fm outreach director. The show’s social media is by susan chavez. And this music is by scott stein do with me next week for non-profit radio big non-profit ideas for the other ninety five percent. Go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. 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Nonprofit Radio for May 26, 2017: Your Grants Team, In & Out

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My Guest:

Diane Leonard: Your Grants Team, In & Out

Diane Leonard returns to share her wisdom on your internal and external grants teams. Who needs to be part of your inside processes and who manages your outside relationships with your funders? Diane is president of DH Leonard Consulting.

 

 

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d be thrown into proto porphyria if you brought to light the idea that you missed today’s, show your grants team in and out. Diane leonard returns to share her wisdom on your internal and external grants teams who needs to be part of your inside processes and who manages your outside relationships with your funders. Diane is president of d h leonard consulting on tony’s steak, too. Charity registration we’re sponsored by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com, and by we be spelling supercool spelling bee fundraisers we b e spelling dot com what a pleasure to welcome diane leonard in the studio, this time not calling from upstate new york, she is gp c grant professional certified, and she has been a grant professional for over a decade and the president and owner of d h leonard consulting and grantwriting services, she has secured over thirty four million dollars in competitive funds for clients from all three levels of government. And private foundations. She’s, the co host of grant chat, a weekly twitter chat for grant professionals she’s at diane h leonard. And the company is at d h leonard consulting. Dot com. Welcome to the studio this time. Diane. Yeah. Thank you so much. Great to have you glad to be here now. Grantspace schnoll certified. Did the the accrediting association take my advice and change that to certify grantcraft sessional since the last time you were on, you know, i talked with the board, but we haven’t addressed that that specific matter yet. So still gpc grant professional sort of for the time being. But it’s, just the time being we’ll you know, tio r b i brought out the light. Okay, it may be on the right. It may be coming, possibly on the agenda. All right, i just sort of five grand profession. Ok, but your grandpa deshele certified for now, so we’re sort of extending our conversation from, like, the last minute of last time you were on or so way just got into your teams and we were talking about the internal team. But what? We just barely scratched it. So let’s start with your internal grants team? Why is this not just the the, uh, responsibility or might say burden, but we’re on the upbeat side, we’ll say, why is this not just the responsability of the the grant writer? Whether he or she is employee or consultant, isn’t it? Isn’t it just there? That’s what you got this person for, right? So you’re right that the grant writer, the grant professional, they are there to write grants so it sounds like it could be a solo sort of activity. But the reality is you can’t write well and competitively without information from your grantee. Mme. So whether or not you call it a grant team that’s up to you, we don’t care folks ever self identify as a member of a granting right, but finance needs to give information and vice presidents of programmes have to provide the logic models or the details, the design of what you’re going to write for. So if the grant writer was really, quote unquote, just writing the grant, would that really be what the organization wants to implement? What’s going to be in line with their strategic plan, right? We’d be writing in a silo. Okay, now. Yeah, clearly. So we’re getting information. By the way. Ricky, i see you have your d h leonard consulting shirt on. Of course, when you go home without it, which is not just like a land’s end, you know, straight button down. It’s got it’s. A blast really got it’s got ruffled down down the front. Very nice. We’re going were very fashionable. Is going to picture on facebook? Wait the mic flag out on everything. So but not just your average, you know, land’s end corporate shirt. Not anymore. By any means. Well, thank you. Very nice. Your daughter rebecca’s here, rebecca, you like this shirt? You have? You have one of these? Is that you? Have it? She doesn’t have one. You don’t have a dish that while they have special running shirts that on the back say right, period. Sleep, period. Run, period. Okay, we got those for the whole team, so ok, we’ve got a diversity of apparel. All right, so this is you putting land’s end to shame. Very good. Much, much nicer than than your average. Okay. All right, so, yeah, clearly. So we got to get information from other people. All right, so you don’t care if we call him the grants team or not, but but, you know, how do we, uh, how do we get their buy into this to the larger process? I mean, i saw the cfo gives you some numbers, you know? Is that all you really want? I mean, don’t you want we want a little more? Yeah, real engagement. So how do we start to get there by into this process that they don’t feel is their responsibility right now? Well and sometimes it’s, not that they don’t feel it’s their responsibility, it’s that perhaps based on how things have been done before, it hasn’t dawned on them that they could have a better process, a better success rate if there was a more thoughtful, proactive collaboration within the organization. So when we go into an organization and we ask the question, do you have a grant teen? According to our grasp tool, it is less than half in fact it’s closer to about thirty five percent say yes, what’s a grasp tool. So i’ve jargon jail sorry you’re right. Totally grasp tool. What is this? Grasp tool is a proprietary tool that my team and i developed that measures grantwriting nous so there’s twenty great readiness elements and one of them is about your grant team. I can not about what it’s called, but do you have that group? Okay, so based on the data assessment, esso and that’s helped us to understand that said so it’s about thirty five percent have a grant team. That means they’re so sixty five percent. No, right? So when you walk into a new organization and you talk about this idea of a grand team, sometimes the grant professional looks that you don’t kind of holds their heads like they shake their head? Nope, just me write other times the organization is ready for because they’re all non-profits air fighting for dollars, right? There’s a really good thoughts, so they’re trying to figure out how how they can increase their grantspace king success just even a little bit right? A few extra success percentage points or an extra forty fifty one hundred won one million dollars, whatever they’re trying to increase the revenue. So the idea that by taking their resource is they already have the people rearranging them a little bit differently to share for grant process so that it has a better return on investment, usually by some pretty good traction quickly. Ah, but the question is always well, what do we have, like a lot of meetings? What is it? Does it go on the organ chart? What does that mean for me? Right? And so what we look at as a grant team structurally, we recommend that it would be a group that annually plans the calendar agrees on what our priorities are for funding. Who are our funders. We’d return to that’s big picture, so once a year, you’re doing that together. The grant teens then looked different for each application, sometimes depending on the size of an organization. So that’s, where we can really start to improve the process, reduce the stress and increase the likelihood for the funding for the yes. All right, i like the idea of getting some early successes, like, maybe there’s, some low hanging fruit that the team can rally around a success on early success of and from from i guess i should say from yeah, the award letters went to start a grant team idea that first award letter solidifies the process for sure, long term, yes, every reason to think. All right, all right, let’s, go for a break, and diane and i are going to continue talking about your grants team in and out. Stay with us. You’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy. Fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals, the better way. Welcome back to big non-profit ideas for the other ninety five percent. Diane. When i introduced you, i i used the bio that was back from last time. You were on in in january and said you had raised thirty four million dollars among lots of organization. Is that still an accurate number? Got any higher than that now? Since we last spoke, it is close to thirty six million. Six gets getting close, but it was never that fluctuates all the time. Million dollars difference. Alright, well, it always fluctuates up. I mean, you never having grantspace clawed back or no, no, you’re way kruckel excellent. There. So bios added eight. Thirty six, nine dollars. All right. And also you mentioned your team and your team goes in now the only team member i know you have his rebecca who’s here. Rebecca’s. How old? Rebecca’s? Eleven. Eleven eyes. Rebecca party your team or the whole families apart of the team for me. Okay. Last shirt. Every everybody wears this. Sure. Everybody gives me coffee. You’re ten number. You’re giving out shirts on the corner. Your team, your team member. Okay, now you have grants other grand professionals. We do. Have other grantcraft specials and and use your your provide. It was a group. No grass grasp, not growth. That’s a scratch. Okay, group. Okay, um it could be grantmaker be gropes if you get a no in coming close to you know what groups lose. Stick with craps. You could you it’s actually an acronym. So krauz looks great, it’s. Good, but let’s like see gp gp. Alright, i will take it under advisement. Tp gp is my recommendation. Okay, um, all right now you say fund-raising not a solo sport, basically. No. Yeah, not fund-raising not in grants, right? We cannot be silent, right? All right. Let’s, let’s talk about some other people who should be involved. We mentioned cfo. We might come back to him or her. Who else needs to be active? Actively helping this process. And they were going to get into how they’re actively helping. But yes. So so, depending on the size of the organization, often we will see the president or the ceo be a part of the annual the big picture granton process, right? Not individual applications, necessarily. But that big picture annual plan a plan which you and i talked. About last time, yeah, listeners could go back and could search tony martignetti dot com and your grants flan or diane leonard, you’ll see the all the times that she’s been on. Well, this’s second, eso you only looking for one other, but, yes, we talked about the grants plan, right? Last time you were on. All right, so the ceo certainly could be involved, right? Absolutely. And so having, though, whether it’s, a vice president of programs or other program leadership that are focused on the actual implementation and service delivery, having them have a voice at the table be an active participant in that big grantee mme annually and on those individual applications that so a voice that carries a lot of weight in the grant team because they’re driving what the applications contain. Yeah, all right. Let’s, let’s, talk about the the talk about the program’s staff for the program that you’re attempting to get funding for correct people carrying out those programs. All right, so what are they bringing in that people who are not taking advantage of this are missing? Sure. So the program’s staff, sometimes they’ll be like, oh, i already have a logic. Model for that program and there that make grantwriting jump up and down for joy if you don’t have to write a logic model, right? Um, they might already have a great activity work plan for what? That looks like implementation wise over the next year or oh. Yep, absolutely. I know those collaborative partners. I can help you get the letters of support, and so they make the asked for the letter? Not necessarily you. They know their clients that they’re serving better than anyone so they can help decide. Okay, we’ve got a limited character count. What are the best demographic stats that we should talk about, or what are the barriers in that limited space? That cheese? We’ve got a long list of barriers out of the dozen. Here are the two that we really should talk about. They can help you narrow that down. So that then we is the grant writer. The grant professional can tell the story in a stronger way. Okay. You mentioned the logic model. Of course. We all know the logic model what’s a logic model. So ah, logic model is a well, i guess i shouldn’t use the word logic. Again is a thoughtful way that you can demonstrate visually your program designed so you start with your inputs from way clients flow through your program. Great. Yeah, i usually think about it, like a conveyor belt is the way that i described it. So you take your got three metaphors going dellaccio logical flow. We’ve got a conveyor belt. What else durney uses their shoot is their trash. You what else? All of those could sure alright, you sick with your comfort the conveyor belt. So because the what happens is that grantmaker zey have a wide variety of logic model forms that they use. So having a logic model in your head that only looks like one thing as a design is really tricky because you’ll united way. We’ll have a different one than a federal government agencies. So that’s why you need to have a general understanding of logic models and how you use them in program design. Right? So if you think about that conveyor belt idea, you take cubine puts your clients your staff. Your resource is set him on the conveyor belt and they has the conveyor belt starts. It moves through, i think. Of ah box, where all the magic happens, but they had very about moving the conveyor belt. Rebecca you’re following this is conveyor belt moving into a box doesn’t make sense for you, because if you could explain this to an eight year old and then i can get it, i can grasp all right, so so far so the conveyor belt and actually you’ve seen the movie like toy story or something. Where there’s all these flames shooting out of the box, but that’s where the activities air happening, the magic. So where you’re delivering counseling services or hiv prevention education or after school tutoring, right, whatever those services those activities are, and as the box of the inputs comes out, the end of the shiny box you can count on is coming on their belt conveyor belt. Most don’t mess up our metaphor. Alright, the conveyors coming out of the box. And you, khun now count how many people you served? How many after school sessions were held? Hominy caregiver education workshops whatever the case may be, but you can count them. You get your outputs and you can at that same time so well or my short. Term outcomes, right? And then a little bit further is the conveyor belt moves well or my intermediate outcomes. What were my long term outcomes at the very end of my conveyor belt? Maybe as far as i can see towards the horizon, right? Well, knowing all that detail is really tough for a grant professional to know about a program that they’re not implementing, right? So filling in i under you can understand the concept that detail that’s where those program staff members are critical. Okay, makes sense. Yes. There you go. You’re with me. Ok, thumbs up. Okay, i understand it. Yes. Now, um, what about the value of their value in? We’re digressing a little bit from the team concept, but but stories, i’m certainly program staff, the ones working with your clients, they’re going to have lots of stories, is they’re valuing in telling a story and individual persons story in a grant? Or is that really not such a good practice? It really depends on the specific type of application. And so part of deciding whether or not it’s important is looking at what the funders application looks like in their preferences, but the what? Is the level of detail. What is the emotion behind the story that a program staff member can share with you, it’s? Not just a one quick sentence. A little success story, but what can they really help build? So, in a federal application? Actually, there was just a great use of a story and that’s, not a place. You always see it. But we had a client that was able to articulate what it would be like for a rural, low income student that was entering middle school that had all these barriers to overcome and quickly in a paragraph walk you through what that student was experiencing. So you felt like this young girl or you felt like this young boy. And so as you got into the heavy meat of this application, your thoughts as the reviewer really grounded in what it was like, is that student right? So used carefully good, vivid storyteller. It can really draw that reviewer in as a grant writer is a great professional. What? I know enough of those details about what those clients are experiencing to tell that sort of story. It be tough. You would not know. Yeah. Okay. Um, now, i would think you mentioned federal grants. I would think that’s a pretty daunting looking package, does it? I mean, just the i don’t make you’ve done scores are hundreds of them, but i just think that it just looks imposing and threatening. Yeah, all of the federal grants federal grant application they are, but sometimes they’re short narratives. Other times, you know, like we’re working on now. One that’s, a thirty page single space that’s, some hefty writing. But, you know, with the right grantee mme it’s completely manageable, you don’t have to work crazy long hours. You don’t have to work all weekend. You don’t have to know out to your family for days, it’s some of those really big ones that don’t that are daunting to people as soon as they do it. The first time in the grant teamviewer sis their old way, they’re sold forever yeah, okay, i’m dying to get to the outside relationship with the funders, but we’re not there yet, so we gotta be going metoo stopping up on the inside because the whole relationship thing it’s excellent. We’re getting to it, we’re getting to it. Um all right, i guess that’s that’s pretty much exhaustion in the program. What the program people are bringing to you and the wisdom they have the on the ground boots on the ground experience that they’ve got that nobody else really has on. Certainly not the grand team or grant writer. Right. Okay, bring them in the europe program professionals. Um, who else? Cfo do we do we we, uh i asked you, who else? And then i tell you, yeah, that’s just the way the show goes and i run it. Cfo, do we beat that up? Is there enough that i mean numbers? What? But an application may ask for more than that if you’re what’s the state of your financial controls, right? And things like that? Well and so usually where cfo’s or the finance staff are involved, like, yeah, i fell out the budget or i review and i approve the budget. But when that happens, we find that if you’re not having conversations early on about how the budget numbers what’s the justification behind those, how does that relate to the design that we’re proposing? They end up being incongruent, we find inconsistencies then between what? The budget? Tells us a story on what the narrative tells us the story so there’s a little bit of ah, that you have to work together to really tell airtight story. So you’re consistent, and that s o there’s like chicken and egg conundrum in terms of the team and who goes first? Okay, once you have the input of both, who then whose responsibility is it, then? Teo, scrutinize this story and make sure that the numbers are in line with what the program people told us, right and that’s where the grand professional internal consistency okay to be like? Okay, all right, i hear which you’re saying this is what the staffing costs, but hold on, we’ve exceeded the allowable salary percentage of the total project budget by funder standards or, hey, it says that you can’t spend more than seven percent on evaluation, and your budget currently tells us eight point five. Well, eight point five percent of the total product budget is what it costs to do the designed evaluation. Okay, now we need to work together. Right? So those things come up and that’s where the grant professional starts to work on alignment between the two. Parties, the financial constraints and the program designed what is the best for the organization. Okay, cool. You give us a sense of how this team works together if we don’t call it a team. Um all right. Who else? Ah, who else needs to be involved if if we have them on our staff data evaluation? What? Anybody in interest? No one. That attention. Tio counting the client outputs, tracking success, tracking satisfaction. And that looks so different by title. An organization that it’s hard to say. You know, not everybody has a director of evaluation. Many, many don’t treyz but someone in the organization is responsible for those client databases for the education session. Workshop reviews rightto surveys somebody’s responsible. So who are they? Whoever they are, whatever title it is, they should be on the team because that data is critical for analyzing as you think about your next application. Did you think about your next application? Write what happened? What happened about this application we’re working on now for the applicator. If we have an application in front of us now, i want to be looking at well, what did you learn last time? What is? The data show so that our projected outputs are anticipated. Outcomes are in alignment with what we’ve been able to achieve before. Okay, so i need the staff person that was doing the data the last time the program ran, or for a similar pilot program, or whatever it is. We need them there with their data, knowledge, teau, help us run some numbers, is and figure it out together. What do we do for organizations that aren’t currently evaluating? Not measuring these important outcomes impact what do we do for them? So i usually will send them is their first bit of homework straight to the wk kellogg foundation. They’ve gotten evaluation handup book that’s on their website for free and it’s. Fabulous and it’s. A great way for groups to begin to think about what evaluation could look like for them. Okay. Do you ever refer a book now? That might be too daunting because we had a we had dr robert penn on he’s. Been on a few times, but the first time he was on and it was years ago. But he has an excellent book that people have quoted to me before. Called the non-profit outcomes toolbox. Yeah. That’s a good one. You know what? Yeah. Oh, you know. Okay, you just don’t assigned as homework to a client because they’ll say, what you giving me his two hundred fifty page book? I thought we were hiring you for the expertise. Why, yes. Feels good to be the book now. Yeah, but it’s got chapters on different methods of it’s a toolbox, different methodology for measuring impact and he’s. Very hey wants to call it. Impact, not outcomes. Some people aren’t too scrupulous about that. But anyway, measuring the good that you’re doing in your beneficiaries lives or whatever it is in the environmental, whatever. Because by chapter, a lot of different tools. Yeah. Okay. So you know that one? Yeah, s o the other thing we do is that depending on where they are, we have a lot of folks that we know that our great professionals and evaluators in their background and so will try to pair them with someone that could maybe walk them through some initial support or give them some ideas. Right? So that they can look at what’s happening. What could they do? What’s feasible for them? For evaluation? Alright, alright, but a good resource. Wk kellogg foundation. It’s a great one. Yep. If you search kellog foundation evaluation handbook it’s small it doesn’t feel daunting in that sense. Tto learn a little bit and think about logic models and what you could measure. Okay, now what do we do? Ah, it’s all that hypothetical. We’ve got a grant application in front of us that asks for measurements and we don’t have any. Should we not be doing this? Application we should really be asking ourselves, can we be competitive, right? We need to think we want the money, we need the money to do a good work, right? And so that measurement question if we don’t have a good answer, really that’s going to be a concern when they’re reviewing it when a grantmaker their board is reviewing it, you’re going to lose some significant either theoretical or real points. And so, as your stacking up against the other applications, it’ll be hard to get that yes, no, are there still applications out there where the the impact measurements are not asked for or there they’re not a priority? Maybe you can tell their apartment, i mean, is that is that still exist? Not all grantmaker sze will formally ask for it sometimes because they let you provide a letter of request of your own design. And so what happens is that if a group doesn’t have measurement is part of what they talk about all the time, it won’t naturally be what they think to put in their general letter, but for other groups that do think to talk about it, they’re going to stand out, right? So they’ll be more competitive in those general formats, but when you’re in all those online applications, the cyber grants, the found ints that grantmaker sze use most of those online zsystems you’re finding questions about measurement worded in a lot of different ways, but the vast majority have questions. Fountains. What is that found? Found in’t it’s on online grant application system like cyber grant. So it’s there’s a common core it’s, a common system that lots of funders use. They are? Yep. So there it’s. Not a specific common application. It’s a common online system. So the funder gets to customize their form using those companies. Oh, i see. All right, it’s. Just okay. Okay. Um all right, let’s. See, we got a couple more minutes before we go out for our midterm break, if you will. What? What are the professionals? We’d be bringing in that we haven’t talked about yet. So in some groups we see human resource is have a seat at the table for the grant team. You know what they contribute? Well, because like, fifteen years ago, they call personnel. Now it now all of a sudden they’re hr human resources. What? What? Is the personnel team the hr team bring so when you look at organizations that are heavily grant funded and they start to ask themselves, well, what percentage of staff are currently funded? Is anybody overfunded, right? Those conversations are riel. They happened when you’ve got organizations that are heavily grant funded and with designated grants. So, for example, we worked with an organization that had two wonderful adult day programs for those with dementia, great programs, and happened to be that the state that they were based in had a great amount of money for them, as did the county governments. And so they ran on different timelines and had to be very careful. Oh, and and by the way, there was black grandfather thing too. So they had all these sources that had to list excruciating detail about which staff for what percentage of fto eat keeping track of that. And what was happening with payroll in hr was an important part of the planning process. So it’s not always that they have to be at the table, but first, some programs for some organizations, you’d be sunk without him. Anybody else you want to bring in? Well, let’s see, we’ve done evaluation, we’ve done cfo, we’ve done program leadership data it and tech khun b a great need to know who to call, right? Because when you’re doing a big grant, you’re like, okay, we’re going out for the computer lab. I shouldn’t be the one out on google looking for computers to figure out what works because it might not get the network. So you’ve gotta have some of those players that you get to call the call the bat if there’s a technology component to your grant, right, it might not be the main purpose of it, but if there’s the technology funding needed, what are we going toe? How are we going, phil? So you fill our need? Yeah, we’ve got sort of like a designated hitter list, right? When the application calls for it, we’ve gotta have folks that know that they’re going to be on deck to help us. Not all the time in the grand team, occasionally, based on the application, okay, let’s not go too far with sportscenter. That was that when you just mentioned on deck that’s basketball, right? If you’re on deck, you’re coming in next, based at the buzzer softball, that’s a baseball right let’s not go to any further with no more sports metaphors on non-profit radio. All right, so where we at? Alright, hang loose while i do a little business, please, and then diane and i are coming back and we’re going to talk about the external team who is managing. I should say the team that manages that those external relationships with funders and your community so that is coming up first. Pursuant the archive of their webinar how to win at data driven fund-raising fund-raising fund-raising data driven fund-raising is up. It answers questions like what should we measure? That sounds from there. I think we’re having this little chat. And how do we make our dated? Actionable. You know, if data is a conundrum for you, as in the hypothetical little diane and i were just talking about or you just want to be savvy or about you like you may be. You feel you have too much data. What do you do with it? Well, how do you shift it out? That’s what this webinar is designed to help you with will help you with get control over your metrics. It again is called howto win at data driven fund-raising it’s at pursuing dot com you click resource is then webinars. We’ll be spelling spelling bees for millennial fund-raising this is a fun night out of spelling bee live music, standup comedy, dancing and making money for your organization. I need to raise more money. This could be the way you want to engage millennials in your good work. This could be the way. Check out the video at we be e spelling dot com now for tony’s take two. Cue the wagging finger have you got your charity registration? Have you got that off your to do list yet? In other words, are you properly registered in each state where you solicit donations, including grants? I can help you. Charity registration it’s part of my practice. I’ve mentioned it before that’s. Why his fingers wagging. I can get this done for you. Check the video at tony martignetti dot com. And that is tony. Take two and i am with diane lettered and she is with me and her daughter. Rebecca is here also. Diane leonard gpc. The company is d h leonard consulting at d h landed consulting. Dot com and you’ll find diane on twitter at diane h leonard and i’m very glad again that she’s in the studio thanks for coming down where your upstate new york i forget where the rochester area no far, far, far upstate, eight thousand island or you’re all the way up your republic by the canadian border you you’re on a body of water too aren’t you would write on the st lawrence river lorts river that’s okay, alright knew it wasn’t on the great lakes. Okay, ron, we’re part of the great lakes system right at the end of lake ontario. Okay. And what is the town that you’re coming from? Clayton clayton, new york? Yes. How cold is it up in clinton now on ly a few degrees colder now. Oh, yeah, right. Because, well, we’re actually doing this in late april, and the temperature dropped, like fifty degrees or something. Doing yeah. Yeah, but the snow’s all melted. Okay, a lot this year. A fair amount of all right. Um, all right. We’re making the transition now we’re going to managing our relationships externally. Let’s start with the funders. But we also want talk about the community. Um, you have ah, you have a whole story about talking somebody recently, who’s who’s very dismayed about getting calls two days before deadlines. It’s true. So in my background, i have it was a grantmaker so i have my own set of skepticism about how people treat grantmaker xero programs program officer, right? It was it was a program officer for a statewide foundation, but it’s been a long time now and so but that background is part of why i was get on the relationship soap box, and i was sitting with the assistant director for the northern new york community foundation, and he and i were talking cause actually he’s writing a guest blogged for us for our firm, and so we were talking about it and said, it just it baffles me goes, i just was getting it yet another call we’ve got a deadline coming up on friday is the conversations having this like, and so they’re calling me, like, two, three days before, okay, so what do i want to put in an application? Well, okay, so luckily had a few minutes to talk, but what sort of application and conversation we’re going to? Have in two days, right? And he said, so there’s just non-profits are out there doing good work, and their website encourages conversation, right car does. What does it say? Call us. It says, please contact us and it’s got their phone number and it’s got their emails. I mean, it’s got to contact us for a minute, i think teo so they’re very open. They don’t demanded they don’t make it a requirement. We know some thunders. Do they say you must call us before so it’s an open invitation and yet still and maybe it’s because they’re caught up because they’re doing really important, truly important things in the community, right? All these groups are resources are limited and so it’s like oops, that deadline’s coming up. I should call them. And so he and i were talking about it again. And just what do you do? How much do you say? Do you make it mandatory? But his point was that it when you make that call last minute and he’s got a quote on the block post actually, about how you feel like an a t m is a grantmaker it feels very transactional like, okay. I need some funds ready versus having it be a true relationship, a partnership in making grants to create impact in the community. And so what we were talking about was the value of what he’s calling the next level gratitude so there’s like the quick phone call before to talk, but then once you get the grant or even if you didn’t, but you’re still trying to maintain a relationship to apply again later, where and how can you have contact that’s appropriate for that specific funder to keep the dialogue going? So, yeah, super excited that max was willing to write the post for us, but it’s not an uncommon story. We hear it from other funders when the program officer we all used to talk about that over lunch when we’d get together, right? Funders talk part of your grantspace lan include contact with the funders that are in your plan. What, i don’t know, two months in advance or how much, but but should that be part of, you know, make initial contact with this funder that we’re going to be approaching in two to three months? Absolutely so when we talk about that when we go back to that grants plan in the grants calendar. Usually when folks have a grantspace alan durney calendar that’s a little upstate. You upstate, you know durney from upstate. I’m from buffalo originally, anyway, so, yeah, i can’t help it. Okay, you don’t have to. I’ll just call you out. Okay? Thank you. So the i can now conscious of self conscious. Okay, so that thing that device that you use clique has basil data dahna be outlook based. Yeah, nothing has deadlines on it is what folks will normally have. Right? Right. Ok, maybe some reports for those current funders. Hey, what about putting relationships on the counter? Right? It’s a critical piece. Now, this we’ve gotta, like, have a huge ass trick. I’m making one in the air. All right? Not all grantmaker is allow communication pre award. They have no capacity or no preference for it. Okay, so we’ve open that up and we have to address the elephant in the room. Not all grantmaker sze will talk to you because they don’t have enough time or they have too many proposals and too many contacts that even with a dozen staff right, they couldn’t handle it so all right, we agree on that, right? Okay, but you know, you’re gonna know because you’re researching this funder because you wouldn’t have put them in your plan if you didn’t know anything about them. Wayward certainly wouldn’t do that approach. The gates foundation? Yeah, great. All right, so we’re going to know we’re going, we’re going to know. So we’ve learned through our research whether or not we can even talk to them. If we’ve done that, like in the example of the community foundation, i would have seen the clues. The writing’s on the wall. Hey, you’ve got staff names. I’ve got phone numbers, we got e mails, they’re offering to talk. I should talk, right? I should put it out there and like you said, gosh, two months before a deadline. That’s fantastic, even a month, two days before that’s, right? Not a good idea, because now you’re also tipping your hat to the thunder that you just started thinking about it. It didn’t. That was not a good thing. I presume they wouldn’t take anonymous call. I’m calling from an organization, but i don’t really say which you know, but this is what we do they probably wouldn’t care for the call like that. Exactly. All right, all right. So you’re going? Yeah, you’re typically exactly you’re revealing that you’re not organized and you’re thinking about this two business days in advance, right? All right. That’s bad. All right, who? Wei don’t have a grantspace sessional let’s, say small and midsize non-profits may not have a grand professional on staff who initiates this call, and we don’t have the benefit of d h leonard consulting helping us who’s through initiates the contact. Yeah, so the answer is that it depends right? It’s sort of a strength spaced decision who likes talking to donors who lights talking to major donors at special events, look around your organization and say, gosh, our executive director loves to talk to people about the programs and okay, so maybe that’s your answer could be that you’ve got a major gifts officer, so you don’t have a grand professional, but you’ve got a major that’s a great person to make that outreach might be that as you look around and you start to think about who’s, connect to who sort of the six degrees of kevin bacon idea, right? You’re like, oh, actually, wait it’s the program’s staff that sits on a collaborative group with the grantmaker they already know someone, they can be the point of contact, right? Backed up with talking points by the development staff by the grantmaker but so it doesn’t have to be one answer. Now the fallback can always be a development director or a grant writer if you have one on staff, sure, now i will say i have another ass trick making another footnote, yeah, go with the footnotes. This one has to be well has to be a dagger, because otherwise the footnotes would be the same. You can’t have two footnotes with asterisk that’s thiss one’s a dagger mary-jo okay, if you have an external grantcraft sessional or an external fundraiser working with you, it is my strong recommendation. They should not be the one reaching out on your behalf to build a relationship, because we can’t answer all the questions right grantmaker zeal have questions if you’re really having a good dialogue grantmaker will ask a question because you’re engaged in a dialogue, right? We’re not just talking at them or vice versa, and when that happens and the well intentioned external fundraiser or grant professional who’s like i will have to talk to my client get back to you now. I say that as an example because when i was a program officer, that happened more than once. That doesn’t bode well for the organization either, right? So, yes, you’ve got this great resource, but you need to be able to answer my questions like pick up the phone now, we gotta book a second call right now, but the questions all right? What? What if there’s reluctance? Because the the ceo or development director i love talking individuals, but now i’m talking to institution, they’re going to ask me questions i can’t answer about about accounting, and they’re going, they’re going toe. What do you have to get over that kind of nervousness about talking to the institution, the person, the person who loves talking to the person or the individual or the couple? Yeah, so we end up coaching a lot of folks that are they’re a little altum it about making that call because you’re right? It does feel different and that there’s a little bit of a power differential that doesn’t always exist with individual donors and the reality is it’s actually my colleague heather storm bug of just right solutions. You’d love her. You should have her on the show. Okay, okay. Making a plug, she’s great. But she’s got a line that is, people grant to people, not proposals xero and so the grantmaker tze and that’s what? The story is about it’s about grantmaker so grantmaker zoo are run by people and its people making the decisions right? So, yes, it seems like it’s all this big institution. But remember that it’s people trying to do good work, they have a mission aligned with yours, right? They want the same general thing thatyou d’oh. So to try and strip away some of that stress of oh, this big structures are reluctant. Okay, on dh parallel with that. Our corollary? What? I don’t visit a corollary algorithm it’s a serum i don’t know is that we do want to have a relationship with these funders like they’re people. I mean, because they are staffed by people. So i mean, this is the whole purpose of having on next team to manage that external relationship. You don’t you don’t just call ah, an individual donor on december twenty ninth because they haven’t made their end of your gift yet. You know you’re in touch throughout the year cultivating, right? So don’t do that to the institutions the institutional funders carry on a relationship because they are staffed by people, right? Yeah, you don’t want to just send in the obligatory grant report on time for the deadline. Okay, hold on. I want to put it again. Another application. Okay, i’m going to buy fifteen thousand. Right? Vicious cycle there’s. So much to do in between that we build it and what’s wrong with picking up the phone and talking to the thunder and saying, you know, we had a i mean, just like sharing anecdotes with a great week this week or, you know, this month this month we were disappointed, but here’s, what we’re doing to turn it around i mean, can you have conversations like that with with an institutional funder? You can. So it depends again on preference and capacity. So is you get to know the fun durney like, okay, they have staff. Oh, they like to talk. Oh, they only like email, right as you learn there. Preferences we worked with a small funder in central new york, not a lot of staff capacity loved promoting grantee work and success on social media, not what you’d expect, but it’s fantastic, right? So as you learn those preferences, you can think about how you’re going to share updates during the year, okay? The media team just did a great job. They’ve got a facebook post, we’re going to share that and tagged the thunder, so now they know what’s happening or i’m going to write a hand written note, right? The art of hand written notes go a long way with grantmaker just doesn’t do with individuals means it’s an individual’s going to open that envelope and read it it’s going to make their day right? I got to hand written notes from different folks that attended sessions recently that i hadn’t met. I instagrammed each of them the day they came in because i was so excited right now because you’re like as a funder who something different, then what i normally get and they’re treating me like a person. Yes, even though i’m representing an institution, i’m still a person. I’m the advocate for this organization when they submit their next application to our board. Right? Is that how it is now? Program officer works and he should get something that looks promising. They bring it to the board of the foundation. Or maybe they’re bringing up the chain. But eventually it gets to the decision makers. But the point is, the programme officer is the advocate for your application. So why not have them on your side? Exactly? It’s, exactly at in the process, you’ve gotta look at it, even in government work. While they might not be able to. Not the peer review were there, not the scoring source can have great relationships with government staff that will help your process. They’re still your advocate, but still are. And they can help you navigate the process and be stronger overall. All right, all right. I wish i i feel like the relationship building part of ah, grants is duitz egregiously overlooked mean, badly overlooked. No, i’d go with egregiously. Yes, not even just badly. Yeah. All right, all right. We gotta go out for a last break. Diane. Of course going to stay with us. And they’re never going to move from from the funder. To the community, let’s. See what you see, what that relationship is about. Hang in there. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philanthropy, tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests are there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. Lively conversation talk. Trans sounded right, that’s two tony martignetti non-profit radio and i am his knees. Carmela and i am his nephew, gino. Carmela and gino, now now thirteen and eleven. I think we record that last year. So their twelve and twelve and ten, uh, love that. Okay, the well, the point is, someone’s gotta manage the relationship with our funders, right? Someone’s got to get to know their preferences. They prefer social or email or phone or everybody loves the handwritten note. We agree on that, but somebody’s gotta manage this relationship right? And so someone has to be the central. You need to have one person that’s managing the relationship, but usually where the great writer, the professional right shit somebody’s going to make sure that they know what’s happening with all of them that everyone’s aware of who’s talking to who, when and where and what are you trying to accomplish? So that in case somebody’s out of a special event or at a conference that everybody’s prepared what conversations are in play? Okay? And how about in the community? You you what you want, you want communications to be good in our community, to sure and so there’s a few different ways that plays out because you don’t know in your community who knows whom? Especially in a lot of small towns, right? Everybody’s connected so that casing clayton it is there having not grown up in a small town, i’ve learned quickly incestuous. Well, i wouldn’t know. I wouldn’t have but just know it’s really it’s everybody’s looking like oh it’s. Only two degrees of connection to anywhere you want to go in northern new york is your local paper have ah, section like talks about diane’s aunt is visiting from the big city rochester and she brought along with her two kittens and you have that in your in your paper are thousand islands on which is truly just st lawrence river paper. Instead, it has a section where if you take your paper to wherever you go, when you take a picture, you get your picture in the paper so there’s pictures as you can, and we’re going over got to bring my copy to new york city. You can’t in-kind burghdoff xero of non-profit radio total are all right, but it’s not quite as closest know your aunt is visiting for the week. Not quite like that, but the point is that you just never know how close the connection could be. You’re talking. To someone in a collaborative meeting, and all of a sudden you realize that it’s, somebody who sits on the board for is on a review panel somewhere, right? You just never know where that connection’s going to play out to a grantmaker and i got news for you that’s the case in new york city to treyz things air compartmentalized so you might be part of a grants panel or or organization devoted to social services. Okay, so now we’re getting pretty narrow, ok? There are a lot of social service agencies in new york city, but maybe somebody in from one of your funders is part of it, and you don’t know it because you don’t know the bio of everybody there, you know? So that does not only the case in small and mid sized towns, new york city can be very compartmentalized. Um all right, so we want to be talking up are funded programs in these forums? Is at the point well, we want to be naturally looking for collaborations naturally looking for spot where we conduce do-it-yourself cause when you think about how the community khun play out in your grants, trat, egy and why you want to have a team that’s thinking about it and then maybe kind of reporting back to the group? It could be that we’re thinking about okay letters of support, foran application or letters of commitment, right support. We’ve got our cheerleading letters, all right? Our senators and our dignitaries funders are like, god, okay, that’s, great that’s, nice, but what they really like are those letters of commitment, the organizations that are partnering together, and they’re like, okay, this is my role, this letter says, i’m going to do x y and z, right? So having the relation in ships in place with those agencies that you would ask for a letter of commitment from those relationships aren’t usually held by the great writer. It goes back to our grant team internally, we’re talking about our program staff again, or our executive director whatever, um so it’s, a really important way that we engage community everything about community as clients who are we serving? Having testimonial letters is either required or appropriate for some grant applications. Well, again, it’s not going to the grand professional that’s usually making that ask it’s going to be the staff member. That the client trusts say, hey, are you willing to write a short paragraph for us about your experience, you know, and these letters of support and certainly the letters of commitment are not going to be coming two business days before you’re your application deadline, they take time? Yeah, way have to be developing these relationships right in advance and asking those that we have relationships with foreign advance. So you’re not running around the city you’re driving all over the county trying to collect letters no good. Plus, you got a writing dead line two and you got a midnight submission deadline and it’s a big disaster. All right, all right. Um, so does that belong on our grantspace lan mean, the attendance at these community affairs? Well, if we think about what’s on the kind of what we go back to our conversation earlier a few months ago, about with the grants plan, i don’t know it always put community interaction onto the plan, but having the team recognize what their role is, their role is applicants application specific for sure, but the things that they do in between applications, having them understand that when they’re out in the community, they’re having these interactions. Those are things that come back, that they might not know exactly which application is going to be relevant to. But they should be stockpiling that information, thinking about the relationships they hold thinking about what advisory groups they sit on or hey, you know what? Actually, this organization we partner with a lot. I think they were talking about this federal grant too cash. I should talk to them before we consider applying. What if we did something collaborative instead of both trying to apply for the same thing, right? That knowledge will naturally bubble to the surface in your internal grant’s team. If they know how and what they should be watching for externally with community we have just like a minute and a half or so before we got to wrap up. How do we how would i know this time flies right now? How do we find the right places to be going in our community? Just like in a minute? Yeah, i would say look at where you are naturally don’t force it. Look it where? There’s collaborative sze. Where there’s? A social service agency gatherings or environmental? Group regional conferences or work groups? Look at what you’re naturally doing and that’s where you need to be. How can you then use those existing relationships for the betterment of your work and there’s? Everything we just talked about, you write all that collaboration. All right, diane, hte leonard with the h for my maiden name, which is corey. Corey. Okay. Diane it’s. Leonard hori is not part of ah, her earl it’s d h leonard consulting dot com and she’s at diane h leonard always got that year was keeping her maiden name present, though, but abbreviated well, and also there’s a there’s, an impressionist painter. Diane leonard. So when you think about ceo and how you identify, i see. Okay, thank you very much for coming, diane. And thanks for being in the studio record. Thank you. Thanks for being here. You probably thought that i forgot live lister loving podcast pleasantries, inflate affections. Oh, you are. You are badly mistaken. The live listener love goes out. There were a couple of weeks, several weeks pre recorded here, but the live love goes out to you, the live listeners and our podcast pleasantries over twelve thousand of you listening on platforms like itunes and stitcher and pod bay and player and deutsche dot d or whatever pod bay dot d or something pleasantries to our podcast audience and the affiliate affections to our am and fm listeners throughout the country listening on those devices those old am and fm radios with the bet with some of you still have the those rotary tuners. I love those. Go away! Down the end there is your station. Thank you for being with us. Affections to our affiliate listeners what’s up for next week. I don’t know, but it will be a good one and it will not be about fermentation. I let you down that time. If you missed any part of today’s show, i’d be seat. You find it on tony martignetti dot com responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled and by we be spelling supercool spelling bee fundraisers. We b e spelling dot com our creative producers claire meyerhoff. Sam liebowitz is a line producer. Betty mcardle is our am and fm outreach director shows social media is by susan chavez and this great music is by scott. Stein of brooklyn. Be with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be green. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything people don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you gotta make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to dio they have xbox, they have tv, they have their cell phones me dar is the founder of idealised took two or three years for foundation staff sort of dane toe add an email. Address card. It was like it was phone. This email thing is right and that’s, why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dno, two exchanges of brownies and visits and physical gift. 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Nonprofit Radio for May 19, 2017: Healthcare Funding Options & Leadership Options

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Chris Labbate: Healthcare Funding Options

You have options today! First, Chris Labbate walks us through fully insured; self funded; level funding & minimum premium, so you understand your choices paying for your employees’ health insurance. Chris is with Marsh & McLennan Agency.

 

 

Gene Takagi: Leadership Options

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Oh, hi there. Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent on your aptly named host this is show number three hundred forty, the three hundred fiftieth non-profit radio is going to be coming up it’s on july twenty eighth, three fifty music comedy special news i hope you’ll be with me for three fifty i’m sending spies special a pre show special live listener love to the fans of crystal a bat this insurance guy has a big fan base that this guy’s, a rock star who sells insurance live listener love to chris’s special live listeners, and i’m glad you’re with me. I’d suffer with my own militia if you try to soften me up with the idea that you missed today’s show health care funding options today is options day first, kriss la bat walks us through fully insured self-funding level funding and minimum premium. So you understand your choice is paying for your employees health insurance chris’s with marsh and mclennan agency and shared leadership options. We talked leadership options with jean takagi are legal contributor and principle of neo the non-profit and exempt organizations law group co ceos. Anyone? How about holacracy shared leadership on tony’s? Take two. My finger is still wagging, responsive by pursuant full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com, and by we be spelling supercool spelling bee fundraisers. We be e spelling dot com for all his fans. And, of course, for everyone else. Here is crystal bat with health care funding options. My privilege to welcome chris lay back to the studio as regional executive vice president at marshall mclennan agency, chris is an authority on employee benefits, including customer driven health plans and alternative funding. He shares his expertise and twenty eight years of industry experience to help you see how innovative employee benefits and hr programs can lower your costs. The company is at mm a hyphen and e dot com crystal bat. Welcome to studio. Thank you, tony. Pleasure to be here. I’m glad you are. Thank you. Read your colleague last week. Mark. So you’re going to shine like mark shine did yes, i know you’re up to it. All right? So we are we’re talking about funding funding options for employee health. Let’s, let’s reassure listeners first, this is not going to be impacted by health care reform that may come or is not going to be impacted seriously, right? Yes, that’s that’s correct? Most likely, the funding options will stay the same. Okay? Because we really can’t predict what’s coming out of congress, but we don’t expect the general ideas around funding that you and i are going to talk about to be impact. Correct, okay. Right? We don’t make the show irrelevant in two weeks after. Okay. All right, so it turns out you don’t have to fully fund. I mean, i think probably the majority are ah, now i know you do have some stats, actually, but i’m thinking small and midsize non-profits probably most of them are just osili insured, fully insured, really insured plan. Correct, but you have options. Correct. So? So in a fully insured plan, you’re just paying a fixed monthly rate that the insurance carrier sets for your organization and if its profitable to them it’s profitable them. If it’s not profitable, they’re taking on the all the risk skin and losing out. Yeah, okay. They probably don’t lose out too often, though. I’m guessing they might lose one year, but they’re probably gonna lose two years in a row over the long term state business. They have to make profit. Okay. Exactly. All right, so i think pretty. Yeah. People are pretty accustomed to that. The fully fully insured and ah it’s easy it’s level payment, i mean, and you know exactly what to expect. Her employees have a set of benefits and it’s all easily defined and of course, insurance, company’s, managing it right. So we’re just talking about the financing of the benefit plans, right? So that’s, often transparent to the employees, don’t get involved with that. So the employer is just paying the fixed costs, and they’re all there are alternatives to the fully insured, called self-funding, which can be explored for more, most organizations, five employees on up. Ok, so even for the smallest organization, correct benny on the state. But, yes, okay, okay, cool. S so this is going to be impacted by state law. Also, correct, yes, all right. Um now, if we are, if we are self-funding then we’re taking on some risk, correct, you’re taking on a portion of the claims risk so that portion you’re going to fund as the claims come in, but what’s often misunderstood about self-funding is that there are insured components built into self-funding so it may not be at the same level that you have. You’re fully insured, fixed rate, right? But you do have insurance components to protect you. Two different suits to specific types. There’s ones called specific insurance to protect you against any one person having a claim over a certain amount. Okay, you decide is the employer and you purchased that coverage of twenty five thousand fifty thousand. If a claim hits that level, the insurance kicks in, and then the second is called aggregate insurance, which is protection that your total claims that going don’t go over certain amount. Okay? All right, so i got you. I got you so you can. There are some. Yes, there are some insurance protections built into self-funding. All right, now you do have some stats about, um um about what? What? The percentages are around. Who’s self-funding. And how it’s. Been changing since nineteen, ninety nine like percentage self-funding vs versus the full, fully, fully insured thank you write. So especially since health care reform has has kicked in there’s been a movement towards self-funding on dh that basically is benefiting employer groups that have a favorable risk of benefits around the country. They’re showing. About sixty one percent of covered workers that have health insurance through their employer are covered under some form of a self-funding plan. Yeah, well, okay, so almost two thirds correct under some form of self self-funding and that’s changed from nineteen, ninety nine that was forty four percent correct. A big change. Okay, okay, um, so if we’re if we’re going to consider this self-funding option, there are some different kinds of costs that we need to be aware of, correct. Right now, we’re just like we have about two minutes before break. So why don’t you just kind of tease out the idea of these different kinds of costs we have to be aware of? And then you’re not going to more detail. Perfect after right after that. So in general there’s, two categories of cost, you have your fixed costs that you’re paying on a monthly basis and you have your variable costs will be, which will be your claims costs as they come in. Ok, fixed, invariable. All right, we’re going to dive into that a little more. We take our break a minute and a half earlier, so and then kristen are going to keep talking, finding out what your options are around, maybe self-funding all are a part of your employee health stay with us, you’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation really all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website philanthropy dot com fund-raising fundamentals the better way welcome back to big non-profit ideas for the other ninety five percent with chris sabat when we’re talking about funding options for your employee health now, christine, you do not have lots of letters after your name. Last week we had i says that mention mark your colleague market lots of letters especially easy, like sees after name there’s all your where’s, all your credentials, they’re all just built into yourself. Yes. You know, i’ve been in industry since eighty nine, and i have my master’s in finance and marketing. I’m just really the experience in the industry on the benefits side. Okay, okay. Your bona fide? Yes. Okay. Okay. All right. So let’s. Now, zai promised diving a little more on these. Some of these costs that you have to think about taking on if you were goingto fundez self-funding fixed costs like like what? Like what? So the first fixed costs you would have is your cost to administer the plan. And typically you’re hiring an insurance carrier or a company. It looks like an insurance carrier called a third party administrator to perform all the tasks that that insurance carrier would under a fully insured plan. So paying claims customer service id cards for employees booklets. So from the employees perspective, if they don’t know what the funding is, it looks and feels like a fully insured plan to them. There’s no difference. Okay, so you’re outsourcing this administrative work. Exactly. No need for you to hire people to be doing this for you. Exactly. Cos that’ll do it for you. Yes, at a fraction of the cost of a fully insured plan. Okay. Okay. Um and the what? What else? Fixed costs. There’s this ways that now we now we get into some of the insurance coverage mentioned earlier, protecting us against a really unhealthy employer employee or or or or or aggregate. Go ahead. Absolutely. So so most companies that self-funding will have two types of insurance associated with their plan and their purchasing this protection. And the first is called specific insurance protection against anyone large claim going over a predetermined amount. And as the employees you, you picked that amount, whether it’s twenty five thousand, fifty thousand and as that amount goes up, the premium associating it kind of goes down exactly. Okay? And the second type of coverage is called aggregate insurance. And that’s protection that your total paid claims will not exceed a certain amount. Okay. And that’s, very inexpensive coverage. All right. And so these air part of your fixed costs that you’re going to be absorbing? Yes, if you’re if you’re exploring self-funding, you’ll get a monthly bill with your admin costs and your stoploss costs all printed out per employee, just like you get a fully insured premium bill. Okay, okay. On. And then you had the variable costs, which is basically what you’re going to be paying out for doctor visits. Right, etcetera. That right. Exactly. So the variable cost will be the claim’s paid out for your employee population covered under the plan. And in general, when you’re purchasing your stoploss insurance, the underwriter at the stoploss carrier will determine what they expect. Your claims to be given your employee population and then they’ll determine a maximum exposure. So if your claims go above this maximum amount, the insurance will kick in and cover it. Okay, that maximum exposure is usually set ten to twenty percent higher than your expected claims for your popular do-it-yourself kush. Exactly. Okay, exactly. Now, what about reserves in all this? I mean, if we’re going to be doing that, we have to have money set aside for the payment of claim. Exact. Exactly. So when you first go into self-funding plan in the first few months, you typically will not see any paid claims. Somebody goes to a doctor today. It doesn’t get reported two to three weeks from now when it gets paid. Okay, so there’s a cash flow advantage upfront going into a self funded plan, but on the back and if you ever terminate a self-funding plan, there’ll be claims coming into the third party administrator or the carrier that need to be paid based on service states prior to when you terminated, right? Right. That’s called run out or term a terminal liability. Okay, yeah, while you were self-funding toe at the end mean, you benefited in the beginning, right at the end. Claims are still going to be coming in as you exact your i guess. Or now fully insured. And you ended your your self-funding crackers. But but so that has to be a reserve fund, right? Don’t law must require something like you’ve gotta have ah dedicated account or something with the money. For the old yes, so typically a joint bank account set up with the third party administrator there paying claims out of this account when you had that crash flow advantage at the beginning of the program when your first during out self-funding we recommend that you just bank that money and that’s setting up the reserves for the event if it ever happens where you cancel the self-funding plan, okay? And how about knowing? Oh, well, i guess that goes into your expected cost. Me knowing how much to put into this reserve correcting for for a decent sized organization, i don’t know, like ten employees, i mean, could conceivably be half a million dollars or something. I mean, i’m just numbers don’t stop my head, right? You’re going to be more precise, you’re probably gonna say, well, it’s gonna depend on age, right and correct help histories, etcetera and it’s broken out by the underwriters on a monthly basis. So, you know, so when you get your stoploss coverage, they’ll give you a claims factor per employee per month. And that is how you calculate the number of employees times that claims factor gives you your exposure for the expected exclaims focus and that’s the amount that’s got to go in this dedicated reserve for typically yes, now you can’t you can’t be using this money for other purposes correct it, sze designated restricted or something for the self-funding plan? Yes, it should be air marks for the self-funding plants. He had the money available to pay their letting your employees down your absolute, obviously seriously. Okay. Okay. We don’t want people run operating that. Okay, um all right. So we’re talking a lot about self-funding what are what are some of the reasons you that non-profit might actually think about doing it? There’s some advantages? Yeah. There’s some big advantage associate with self-funding the first is there are a bunch of hidden taxes and fully insured plan. So under health care reform, there’s four four and a half percent in taxes that get attacked right onto a fully insured great. Okay, now, health care reform. Today on the day now, we’re recording couple weeks earlier, then this is going to air. So health care reform by that you mean the affordable care act? Correct? Or obamacare? Correct. Okay, not something that may be happening in congress in april of this year in may of this year is that right? That’s correct. So in the affordable care act, there’s a tax on non-profits that are any fully insured krauz any fully insured plan has attacks built into it that gets funded, the funds go right towards offsetting the cost of the affordable care act. Was it attacks on the amount of premium? You correct? Oh, interesting. Okay, right. Forty five percent you sent were correct and there’s also in some states and local taxes that get applied to fully insured plans. So when your self-funding you’re circumventing the state rules and some of these fully insured taxes at a federal level, yeah. Okay. All right. This one advantage. All right? What else are there? Other reasons it we have? Ah, younger, healthier group. You’re going to benefit because you’re paid claims will be much lower then expected or similar to expected. And then you’re paying less than you would under a fully insured plan now wouldn’t and ensure offering full insurance? Wouldn’t they be factoring in that you have a younger, healthier workforce. So health care reform change some of the factors that go in. They do account. For age coverage, tear with a single or family coverage if you’re a smoker or a nonsmoker, but generally you’re paid claims in a small group will not count towards calculating your rate. Wait a minute, we better impact that statement. Hold on, you’re paid claims in a given group will not will not what? I came here if you’re unaffiliated, if you’re in a fully insurance plan small group market? Yes, your claims do not drive your rates typically. Oh, they don’t correct because it’s the law of large numbers, they’re playing, they’re not going to base your rates on your claims. If you’re five people or ten people that’s what healthcare form actually did away with to try to stabilize the small group market just like those of us who are individuals, we go to the exchanges. It’s my premium is not at all based on my history could i mean, i think they might have asked if i’m a smoker. But that’s all yes, that’s one of the factors taken you okay? So we’re getting very small. So that’s at one end of the spectrum, tiny individual. I see what you’re saying. They’re all right there it applies to small groups as well. So i’ll give an example of you if you’re in a fully insured plan, you’re paying fixed rate every month and say your premium comes to one hundred thousand dollars a year. Okay, now, if you wanna self-funding plan, you’re paying your fixed costs, which might be twenty or thirty thousand will estimate and then there’s seventy thousand and projected claims what your claims only coming at ten thousand, you’re only paying ten thousand wonderful insure plan you pay the full hundred thousand still alright, so there’s an opportunity here for a new organization to engage in employee health, health, health and wellness, right? Yes, if you’re going to go fully every, i’m sorry if you’re goingto self-funding you can enjoy some benefits of every every, every two weeks, we have a five k run or, you know, whatever i say, right? I mean it’s perfect segway twenty foot that one of the next advantages. If you have an active wellness program where you’re engaging your employees and getting healthy, that can parlay into fewer claims and under self-funding plan, you benefit directly from that you’re not paying out claims on un employees that don’t go to the doctor. Okay? What size organization do we have to be? Or was it eliminated completely under affordable care act, where they would start looking at our claims history and our wellness programs? If we were going fully insured so it vary state by state eso it khun b fifty employees, one hundred employees and and more. All right, you have to be that size for them to start factoring in your individual act. Your program’s done. But i mean, you could have, like, smoking cessation. You could have, i don’t know. Organization provided fitbits and everybody’s got eight or ten thousand step daily minimum, right? You can have all kinds of programs to try to save yourself. Money. Those air, those air common wellness programs. There’s not innovative thinking, innovative now company and fried. It provided fifty. Now they’re doing that. Yes. Alright. I thought maybe i had some some great insights. Okay, um all right. So i just happened to be a big wellness fan so you could save some money if you doing self insurance. Self-funding self-funding i should say on and there’s a couple there’s. A couple more advantages. Get more transparency. You see, you’re paid claims were under fully insured arrangement. You typically do not especially smaller employers, so you don’t get to see the claims them all employers typically, we’ll not see their claims history because they’re not allowed or that usually carrier policy not to give out paid claims to smaller employers, especially if they’re rates aren’t dictated by plane. So that gives you the ability to better budget for future costs because you have all the information and it helps you design with plan design. So if you know people are over using the emergency room, you might up the co pan the emergency room copay and you might lower the copay on your urgent care centers or tele medicine to try to drive people with lower cost setting. Yes. Okay, so you could drive some behaviors. Okay. I could see that there’s one last one. It gives you the ability to not have to include state mandated benefits in your plan. And that’s, a big benefit for companies who have people across state lines because they can provide one seamless plan designed for all their employees. You say companies. But we non-profit organizations exactly. All right. So different. States have different mandated benefits, correct packages? Correct. Okay, i saw a bit of a little i mean, this is kind of interesting, well, privacy issue coming out of what you were just saying, if you’re self-funding you’re able to see claims history now you know who the unhealthy people are, right? Who’s got bad behaviors, etcetera mean, who wrecked a lot of so the reporting khun b done where’s d identified which just means you’re seeing general information, but it is if you have a smaller the company, you might be able to identify who those people are. S o typically you would want tohave an internal privacy policy, which which follows the hip national privacy standards with a privacy officer and a policy in place to protect that information and only have certain people buy-in certain people given access to the information within your organization. Ok, ok, that actually dovetails with what? What mark and i talked about last week levels of compartmentalization correct categorization, i believe he called. Okay, um, who typically would be looking at this data if we’re going self-funding who looks at this on a monthly basis so typically be somebody in hr maybe. Something in finance and it’s almost it’s, almost always d identified so you know, you’re not going to know who the people are, but they’re looking at it, just seeing what claims were being paid out and budget and future years, and then also the behaviours trying toe like you said, friends instance, if we see emergency rooms being overused, correct plan design, and then we could also just have meetings about listen, people, you know, you’re hurting our you’re hurting the organization by using the as your primary care or something like that, you know, you’re hurting. We’re trying to stay self-funding for for the these reasons because we think it’s better for you then than being fully insured. But you’re making it hard for us to do so right? Get a primary care physician. Yeah, you can have meetings about the right can you talk about? You can talk about that, you can have any things. And you, khun target wellness programs like you reference if you see your population has a history of high blood pressure or a lot of smokers, you can use that information to taylor educational program. Bring people in current, bring people in to talk about hypertension. Manage? Absolutely. Okay. Diabetic diabetes management? Yes. If people are having a lot of diabetes related issues. Okay. Okay. All right. So we still have some time left. What? My voice just cracked still. What? What happened? I asked you what else? What else could we talk about? Some of the some of the negatives with self-funding. So if you’re moving to a self funded arrangement, you have the variable cash outlay potential. So one month your claims can be very favorable. The next month you can have high claims. You do have those reinsurance caps built in protection. Stoploss is you’ve already examined all the jargon. I got tongue now, stoploss but you can still have some variants and some come organisations prefer the fixed costs associated with a fully insured plan. You know what you’re paying your budget for it and that’s your costs for the year where self-funding can vary over the course of twelve months. Okay, um, how does it work? This is a very basic question. But if you if you are self-funding, how does it work in terms of a network of hospitals and doctors? Have you that’s? Good cause. You choose what providers are available to your employees. So when when you hire the third party administrator or insurance carrier to administer the plan there, providing that service for you so you can hire a big insurance company and use their network, you’re renting their network to access those discounts. That’s part of the administrative fees it gets broken out into network rental fee utilization management, he gets into a very a lot, a lot of details broken out, focus. Okay, well, because you can use somebody’s network and not be insured by the exactly you’re taking the risk, you’re just using them to administer the plan. Roger. Okay, i say interesting. Okay, um, what else? We still got a few minutes left, so that zoho your disadvantages of having any of that was that was one big one. The other one is if you ever want to get out of self-funding you have that terminal liability. So if you say i’m canceling my self-funding plan today, you’ll have a couple months of claims to pay out. Still for claims that were incurred prior to your cancellation date. And at the same time, if you’re signing up for a fully insured plan, you’re paying the fully insured rates so it’s like a double payment for a few months to get out of this self-funding plan. I got to get to cool things. I got terminal liability and stoploss yes was going around saying, you sound like a genius, alright stoploss german labbate that’s a term reliability problem on dh that i could touch on to two other quick thing before you do, though dahna the terminal liability i mean, could that could that go on for years? I mean, suppose someone made a claim while you were still self-funding and then they continue to have related issues to that claim like so i don’t know what a surgery that went bad or something, and then years later, they’re still having, like following surgeries to that infection from when you were self-funding what good question so it’s driven by the nhk earl date of the claim? So if i go to a doctor today and i’m self-funding today, it gets paid dahna self-funding plan for that same condition if i go to the doctor next month and next month i’m under a fully insured plan gets paid by the flame. Shirt plan. Oh, so the general liabilities just the run out. They call it from the from the self-funding period when people went to the doctor during that plan here. All right, so it’s not considered like a pre existing condition. Correct? Where the now insurance company, because you’re fully insured kicks is going is going to kick it back to you from what? Your self-funding days doesn’t work like that. Correct? It does not. Does not. Okay. Okay. All right. That’s, some reliability thisyou xero everywhere you’re in our daily lives. Term liability stoploss okay, what else you got? I could do real quickly to other hybrid type products between fully insured and self-funding. So you have some combination once called level funding, and this gives you the fixed costs of a fully insured plan where you paint a rate every month for employees. But at the end of the year, if your claims are favorable, there’s the potential to get a refund of a portion of the terrible claims. Oh, so you benefit if if claims air. Good. Act. Okay. And if claims are are not good. You’ve paid your rate for the year and you walk away. Okay, well, that’s, because you have what you want had some stoploss coverage it’s all built into, like, a fully insured rate. So you have that fixed rate, and then if your claims are favorable there’s something called a settlement done at the end of the year, you know, if you would get money back, but there’s no potential. The additional dellaccio more correct. Okay. And then you have you said in which another hybrid? Yeah. There’s there’s one more call the minimum premium arrangement. And this is sort of like a fully insured rate, but you’re carving out the claims part of it and your funding the claims as they actually come in. So similar to level funded. But you don’t have the wait till the end of the year to get the benefit of favorable claim get, like month the month? Correct. Exactly. Well, okay, so there’s. A lot of issues to think about, and i guess way just have, like, a minute and a half left or so, but i guess this all comes down to risk tolerance. Exactly. Do you do? Do you want to just write off the wrist completely and give it to an insurance company? Or would you like to get some of the benefits of doing it yourself and maybe even having healthier employees? But you’re taking on some of that risk. Correct your risk tolerance and your ability to handle some cash flow changes from one month the month with self-funding and it really comes down to analyzing what would my costs be under a fully sure plan. Total costs. What may cost being herself funded plan at the maximum claims that’s where the stoploss carrier says you would not pay more than that. Yes, you’re a total costs on. Then what would your cost be under the expected where they expect your claims to be? Given your employee population and looking at those numbers will give you a good feel for where he should be. Okay. All right. Crystal bat. Andi. I demoted him because he’s, a crystal bat is a regional executive vice president at marshall mclennan agency. Okay. I wanna thank you very much, chris. Thank you. Tony called my pleasure. Coming up. We have jean takagi and shared leadership options. More options for you first. Pursuant, they’ve got a new webinar. Big surprise. It’s free designing experiences. That inspired donorsearch every brand elicits a feeling, you know this like think disney, starbucks, united airlines and each of your donors has an impression of your organization based on their experience and interactions with you with your brand. On thursday, may twenty fifth, you can join lutheran, our ministries, brad never ary and pursuance senior vice president hillary noon and learn how to create immersive experiences that inspire greater engagement from your donors and potential donors. Brad is going to share how lutheran our explored the journey of a key audience identified opportunities to improve on their experience with his brand, and they put in practice places that are goingto make measurable impact trying to make change. Of course, this will be archived if you can’t make the live session, but if you can, you register at pursuant dot com quick resource is and then webinars we’ll be spelling who needs to engage millennials? Maybe you’re bored has raised that as ah as a possibility or a need. Do you feel it’s important for your sustainability? Perhaps what you waiting for? We be spelling dotcom get started for pete’s sake. Hosta fund-raising spelling bee. This is not your seventh. Grade spelling bee. You know this. Check out the video at we b e spelling dot com and then talk to the ceo alex career. Set something up or just get more information. We be e spelling dot com. Now, time for tony’s. Take two. That damn finger is wagging again. Are you properly registered in each state where you solicit donations? You need to be listen to my admonishing tone. It’s not going to stop. Where are you sending e mails? Sending direct mail hosting events, maybe buying ad space. Do you have a donate? Now button that admonishing tony’s not going away. Each of these things is a solicitation, and it triggers the registration requirements. Charity registration. You need to get it done. I can help you. You could do-it-yourself. You need to be in compliance in each state where you are soliciting donations. My video is that tony martignetti dot com that is the admonishing tony’s. Take two live lesser love. I’ve got a ton here in the united states of america and not too much abroad. Really. So let’s, uh, let’s. Start here in the us of a with tampa, florida. Very loyal, lifeless and live. Out to you special tampa. You’ve been with us for a long, long time. Woodridge in new jersey, swan’s borrow north carolina, new york, new york and brooklyn. New york really got two out of three borrows this week last week. Course we had all five. But brooklyn. I’m glad you’re with us. Manhattan. Thank you so much, but gives he with that westchester that’s. Not bad. North of the city. Poughkeepsie live. Listen, i’d love to you also, white plains neighbors in westchester live. Listen level so to newjersey caldwell, new jersey, hackensack, new jersey. Still no altum pandu jersey, where my mom and dad are sitting right now. Uh, moving ah! Moving way down south san marcos, texas live. Listen, love out to you, san marcos on then coming back to the northeast, stratford, connecticut were all over except on the west coast. I know what west coast person who’s listening but he’s on the line so it doesn’t count. Not this week. And let’s do germany got to live listeners in germany? We cannot see your they’re so concerned about privacy in europe we cannot see your cities in germany nonetheless live. Listen, love guten tag the podcast pleasantries. They got to go, you know that you’re tired of me saying it, but i’m not going to stop the podcast. Pleasantries have to go out to the over twelve thousand, listening in that method pleasantries to you. Thank you for being with us on your schedule on demand, and the affiliate affections were looking to grow that affiliate list. Our outreach director, belly, betty mcardle belly. No, she’s. Not ever. Billy. Betty mcardle is working on that. But for the effect for the affiliate stations that exist right now. Of course i am. And fm stations affections to you. So glad that you’re station includes us on your schedule. Thank you. Jean takagi is with us waiting patiently. He’s the one i was alluding to, um and he is the managing attorney of neo the non-profit and exempt organizations law group in san francisco. He edits the wildly popular non-profit low block dot com and he’s the american bar association’s twenty sixteen outstanding non-profit lawyer he’s at g tack on twitter and i believe he’s calling from an airport. Welcome back, jean takagi. Hi, tony. How are you? I’m very good. Very well, are you, in fact, in an airport? Is that what happened? I’m now at an airport hotel. A little bit better. Okay, where are you? What city you’re in? I’m in los angeles, los angeles. So that’s not far from you for san francisco. Okay. Okay. S a little background noise. I kind of like that. Mixes things up a little bit. Um, if anybody gets difficult while you’re on the phone, you know if you have to drop the phone, you know, and fight somebody off, just explain what you’re doing first before you just dropped the phone. Okay, i’ll make sure i hold them off, ok? All right, well, do what you have to do but inform me first that’s the first your safety is secondary to informing me that’s what? I’m that’s basically, what i’m saying, it makes understood, ok, thank you very much for that. So we’re talking about some shared leadership options. Um what? What brought this to your attention? You know, shared leadership has kind of been a little bit of a hot button issue recently amongst non-profits that are thinking of more equitable practices and in attracting younger people. Millennials, you might refer to the you know, to that group and say that they may not be is ingrained with the hierarchical structure that those of our generation tony, maybe comfortable within used to, and they’re really wanting tio have more of a say early on in their careers, so, you know, shared leadership issues, all sorts of forms are really starting tio to take hold in some practice on dh starting t gain in more popularity so are you seeing this? I guess mostly then in organisations where the leadership is thirtysomething or so well, you’re seeing it from from a lot of younger people, for sure. So living in the san francisco bay area in with silicon valley nearby, and this is not just a non-profit management or organizational structure, this is started in the for-profit world in this sort of spread into some non-profits but yeah, it’s a lot of younger tech companies, like suppose that that sort of kicked it, kicked it off some of experimented with it and left it like medium, but one of my organization that i’m on the board of a compass point non-profit services also experimented with holacracy and while it isn’t continuing in a whole keeping the whole model, we’re keeping aspect of it because you feel it’s really valuable. Okay, now i’m not going to put you in jargon jail because i know we are going to talk about holacracy but you just try to slide by me, and i want you to know that i’m quicker than you. So i i noted it, but you’re you’re you’re pardoned thiss time because where i know we’re going to talk about holacracy alright, so so sort of following from what you’re suggesting i can see the advantages there’s empowerment, there’s, there’s, there’s shared, there’s shared buy-in and empowerment of others. Yeah, and i think that works for leadership development with the team more people having more voices, teo impact what’s happening with the organization, what they’re doing, they become more interested in it that probably helps in recruitment and retention. It helps internal communication and collaboration, and it i think, necessitates cross training because you’re talking and trying to understand what your little part of the organization, how it may impact every other part of your if you’re one of the decision makers, are you’re making decisions as a group? You got to know the other three other parts of the the organization how your decisions are going to impact them. Yeah, i can see that this is not something you embark on overnight, right? Especially in the need for cross training and understanding. What’s going on across the crust of our organization for the thing people are going to be sharing in leadership now. Yeah, absolutely. The other, you know, benefit that has some people. Have been writing about it lately than it actually helps facilitate and succession planning. So we have more people who maybe pull, you know, in the pool of candidates to take over for for a ceo or an executive director. That maybe leaving the organization? Yes. Okay, that’s a good one, right succession plan. We’ve talked about that. Uh, ok, alright. See cem value. Um, but i see some potential downsides to this is going to be a lot more cumbersome for decision making. Yeah. I mean, you can imagine when you have too many chefs in the kitchen. I guess it is the metaphor analogy that people make on dh. So yeah, definitely neo-sage delayed decision making and that khun delay implementation of ideas. So you’re kind of the slow ship that takes forever to turn around. It can result in inefficiencies, and then you may lose opportunities, not acting’s. Quick enough cause confusion at the start. A cz you’re trying to figure out, you know, who’s accountable. How how do we, you know, make a decision? What if we’re split for? For what? If we start tio a form cliques within our organization and then we start to battle or engage in disputes with other factions of the organization. So their their potential bound falls that you have to actually really account for careful. Yeah, potential for open conflict. I mean, one of the things we’re going to talk about his co ceos and, ah, i mean, if the two people don’t agree. I don’t know. Yeah, get factions and jesus, you could start running like our white house. I don’t know. Okay, we’re gonna get to co ceos. All right, um, let’s. See? Well, we may as well go there. Um, what air you saying? Have you seen this? Have you have you seen this one in practice, where there were two ceos? Maybe any of your clients execute this? I mean, i’m just i’m just wondering if you’ve seen it firsthand co ceos, yeah, way have so definitely on. And i think this is actually becoming more of a trend, and i’ve seen it more in the nonprofit sector have limited exposure to for-profit sense since since i left that that world but i think you know, times are getting much more complicated. Management has also become much, much more complicated with, you know, technology changes non-profits are exploring earned income and advocacy and collaborations and employees laws are changing and then non-profit corporate and tax laws are ever changing, and right now there there’s some big, big changes that are planned, of course, on dh. So with all of that complexity, can one person really be the leader through the organization understand all of those those factors and be ableto lead the organization through all of it and that’s kind of why there’s been a little bit of a draw forming co ceos and succession planning is the other thing is, i think there’s supposed to be a huge turnover of executive lake leadership is the baby boomers are starting to age out of their employment, and they’re starting to retire on dh succession is, uh, is a problem if we don’t have adequately trained and experienced people in those roles, and coke co ceo platform’s can really help ease that problem. Ok, but with with all those issues that you mentioned for leaders to deal with, i’m not even sure that to people with their combined skills could manage, you know, can understand all that in the level of depth that that’s necessary. I don’t know, i’m not even sure two people could do it, so yeah, ee don’t know that i’ve ever seen three tio, no, but i’m just wondering if if i’m not sure to really adds that in my sense of it, too doesn’t really add that much more value. You could say it doubles, but i’m not even sure that’s enough, so if if i’m right, then why not just stick with one who has a strong team of people directly reporting to him or her it’s an interesting argument, tony, and indefinitely the single ceo structure is the one that were more comfortable with and probably the one that’s going to teach comin in for a long time still. But first, for some organizations, experimenting with two ceo structures can work out. And i think where we’ve seen this practically is where the two leaders share kind of a long term relationship, so they’ve already comfortable with how they work on dh, how they would make decisions together hyre the areas of responsibility, maybe divided so that one person has final decision making over these fears of the operation and the other one over other spheres, and sometimes, you know, in a very simplistic way, some people just refer to it is the internal management and the external management. Yeah, okay, some of that makes me makes me think of mika brzezinski and joe scarborough. I don’t know, okay, all right, let’s go out for a break and when we come back, jean, i’m going to keep talking about the shared leadership options. Stay with us. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon, craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked and they only levine from new york universities heimans center on philanthropy, tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard, you can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. I’m peter shankman, author of zombie loyalists, and you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. Welcome back to big non-profit ideas for the other ninety five percent um, jean, i’m thinking this is goingto take some time to to implement and, uh, before you start to reap benefits from it, if you if you do it’s not you, you’re not going to see this immediately. The advantages? Yeah, you know, i think it’s going to take an investment on depending upon what level of shared leadership you’re talking about co ceos is probably the a fairly simple level, relatively speaking of shared leadership, but yeah, it’s going to require an investment, it may take a failure, teo, actually get it going the way you want it. So there’s definitely a lot of learning. It relies on it, you know, having a shared vision and common values amongst the shared leaders on if you don’t have that established, you really shouldn’t do this. You have to be careful of the amount of money, time and other resource is that you’re going to have to invest because that’s all got to be budgeted in if you don’t incubated and invested and nurture it, it means it’s probably not going to work. We’re also gonna need a lot. Of patients among our staff. Yeah, yeah, i think that’s absolutely, absolutely right. You run the risk of having that go to mom, go to pop kind of run things, right? Good cop, bad cop. Yes, right. Somebody’s, thie other ones said this, but i said no. So i’m coming to you, right? Right? You got to beat that stuff down. All right? Interesting let’s go to one that i want to make sure we spend enough time on this. To me, it sounds like anarchy, but you’ve said your organization you’re on the board of is doing some of this. The pro you call it program autonomy is what is that? So the general idea and they’re different forms of this, but this this is on the other end of the spectrum of complexity. So this is a complex form of shared leadership where each program or each division oven organization is fairly autonomous, so doesn’t all rely upon going to the ceo on the ceo makes the final decision. Each group within the organization which might be divided into programs, will make their own decisions now don’t know, probably be working with the budget that’s been approved by the board on then segregated out into the different programs. So they know what the operating rules are within within their group. But figuring out how to distribute the leadership and that’s the one of the buzzwords, sum, sum. Avoiding drug in jail again, it’s. Really just distributing the leadership amongst the different programs or the different groups within the organization and there’s. One particular type of model that i mentioned earlier, which i should have waited until we got to this segment. That’s called holacracy on dh. That is a particular form of distributed leadership, where the different groups that that are taking on these local decision making authority rolls are called circles. No, james, no, jane. Yeah. Can you still hear me? Yes, i hear you. Okay, last thing we heard you say was holacracy is made up of circles, but you need to explain. Yeah, so you know, generally the way holacracy works is so it’s a form of program autonomy, although again, the circles or self managed groups don’t necessarily have to be divided into a program that could be divided into function. So there might be one for fund-raising for service delivery, for grants, for events, for public communications. So however, you decide you want to divide up the circles, it’s going to be an iterative process where you’re always modifying it. So every month you’re going to consider whether you should have the same circles or different circles, and each individual is actually going to take a role with multiple circles, and in some cases they’ll be the leader of a circle that’s going to help decision making and help facilitate that circle or that group of individuals within that circle to make a decision. And in other circles they may not be see that that leader on dh, so they’ll just be part of the group that makes the decision making, and they might be on three or four, five circles depending upon what their skills are. All right, this is anarchy to me, but you’re saying it works a compass point, it weaves we’ve tried it for maybe a year and a half, and we’ve decided to modify it so we’re keeping aspects of it. But we’re not keeping the whole thing, so you’re anarchists of anarchy. You can’t even follow the anarchic model of program autonomy. Okay, well non-profits pride themselves on their ability to experiment and hopefully do yes, alright, yeah. So who is but who’s orchestrating the overall? I mean, there’s got to be, doesn’t there? Well, i’m i’m answering my question, but better ask it as a question, doesn’t there need to be one or maybe two people if the co ceos overseeing the coordination of all these pola craddick circles yeah, there, you know, so it’s it’s, largely governed by two principles, one is you’ve got the law on the latto has the board of directors on top of the organizational hierarchy and does require a ceo in most states, or or a president that that’s going to be ultimately in. Charge however, they’re going to be a set of rules and systems, and this has to be very transparent and holacracy so you’re not leaving everybody to go. I don’t know who to go, teo, you know, maybe i’ll ask this person so in holacracy there’s a large set of rules that everybody knows and everybody has to abide by, including the ceo and that’s where how the different relationships between the circles are all codified and how the decision making goes from one circle to another. But ultimately again, it would be a non non-profit corporations you have a board of directors and ceo have to oversee the whole thing and can decide how to modify accordingly. Okay, maybe something for listeners toe look at program autonomy, let’s say i wanted to jump to the most complex one because i want to make sure enough time sometimes our talk at the end, our topics at the end get cut off a little bit. I don’t want that to happen with program autonomy and the holacracy pola craddick circles still feels very crystal lee to me, i don’t know dahna all right, let’s, go to we just have about two. Minutes left explain how the ceo and the board might be the leadership share well for small organizations that particularly all volunteer organizations it’s usually all hands on deck, right? The board is completely active in running the programs of the organization as well as just doing their regular board duty. So, you know, you got the ceo because somebody has to be ceo of a corporation that might be called president or chair of the board, but somebody has got to be identified in that way, and what their decision making authority is going to be will depend upon what the board wants to give to that position, but board make decisions board takes actions on lee at meetings or by written consent, so whenever individuals are actually running programs, they’re not running them as board members. They’re running them of volunteers with certain delegated authority. And what the board has to really be careful of is that they’re making sure that they’re delegating authority for somebody to run an event or somebody to run a specific program there delegating with due care, meaning that they’re not quitting somebody who would be totally unqualified and in experience latto lead. Something of importance to the organization because if it is, gets into trouble, you know, the board could be held for violating the produce very duty’s not exercising reasonable care in making that delegation, and they can’t just say, well, that was another board members, i couldn’t tell them what to do. That’s not the case. Yeah, yeah. Ok, i see. I see i see a greater responsibility and risk for for the board under this one, but it makes sense. I mean, they’re taking a more active role in the leadership of the organization. That’s, right? So that’s, that’s very much shared leadership where all board members see themselves as equal, but when they’re exercising roles that are different from meeting at boards and taking actions like approving contracts are approving, you know, the by-laws there acting as volunteers, so they have to realize that they’re wearing a different hat and the authority has to be properly delegated. We’re gonna leave it there. Jim takagi from ah hotel in los angeles managing attorney of neo and you’ll find him at g tak neos, the non-profit and exempt organizations law group. Thanks so much, gene. Thanks. Have a great day. I pleasure. Thank you. Next week, diane lettered returns with your grants team in and out. If you missed any part of today’s show, i’d be seat. You find it on tony martignetti dot com, responsive by pursuing online tools for small and midsize non-profits data driven and technology enabled, and by we be spelling supercool spelling bee fundraisers, we b e spelling, dot com, our creative producers, claire meyerhoff. Sam liebowitz is the line producer. Betty mcardle is our am and fm outreach director. The show’s social media is by susan chavez, and this cool music is by scots. Time you with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a, m or p m so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phones me dar is the founder of idealist took two or three years for foundation staff to sort of dane toe add an email address their card, it was like it was phone. This email thing is fired-up that’s, why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were and and no two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s, not what you make in life. It zoho, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just put money on a situation expected to hell. You put money in a situation and invested and expected to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.

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Marc Schein: Your Cyber Risk

Bad things can happen to all that data you store on donors, volunteers, employees, vendors and others. But, there are ways to minimize your risk and protect your nonprofit if a breach occurs. Marc Schein of Marsh & McLennan Agency shares his wisdom.

 

 

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Oppcoll hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent. I’m your aptly named host. Oh, i’m glad you’re with me. I’d go into burbage oration if you repeated the idea that you missed today’s show your cyber risk bad things can happen to all that data you store on donors, volunteers, employees, vendors and others, but there are ways to minimize your risk and protect your non-profit if a breach occurs, mark shine of marsh and mclennan agency shares his wisdom and beyond online. Teo i r l maria semple are prospect research contributor, and the prospect finder reminds you that ria life conversations remember those little things i can tell you so muchmore about your potential donors than online research. Plus, she has conferences you need to know about on tony’s take two i’m wagging my finger, responsive by pursuing full service fund-raising data driven and technology enabled, you’ll raise more money pursuant dot com and by we be spelling supercool spelling bee fundraisers. We b e spelling dot com here is mark shine with your cyber risk. I’m very glad to welcome mark shine to the studio he is a risk management consultant with martian mclennan agency and an authority on cyber insurance providing strategies to protect sensitive employee, customer and business information. He’s a c i c a c l c s and are i am to find out that very shortly on dh the company is at mm. A hyphen. Any dot com mark is at em. Shine that’s s c h e i n c i c c l c s mark, welcome to studio. Thank you for having me. My pleasure coming closer to mike so we can hear you even shatter. Okay, um, we won’t talk about cyber. Cyber exposure would share what is define it for us first everybody’s talking about the same thing. Sure. So when we look at a cyber attack, you know certain industries think that it has to do with a nation state coming and hacking and things of that nature which which it does it could be, which it does absolutely. Okay, but there’s other exposures that really come tto tto light as well. Three idea we look att information and the type of information that businesses or not-for-profits have. And it really falls into three silos. Person identifiable. Information. P i at nonpublic names, phone numbers, so security numbers, email addresses, physical addresses, things of that nature. Ok, then when we look at p c i, the payment card industry that’s really looking at the credit cards, how many credit cards do you have on file that kind of that kind of information? And then you take a look at p h i information, which is the health care information, and so we look at it from three different from three different segments on dh for not-for-profits when we take a look at it, typically the way that they’re asking their donors to donate is video website and when they go on to the website. Typically what we’ve seen from our clients is you have to put in your name your address, your email addresses, personal latto personal info, a tremendous amount on, and then they ask you for your credit card information in order to make the donation. So now when we look at not-for-profits several years ago, the cyber exposure didn’t necessarily exist. Now there’s certain first party legal responsibilities in the event of a data breach that these non-profits have to comply with. Ok, ok. And you mentioned a whole bunch of acronyms p c i and c i a, which i’m glad you’ve defined because i’m non-profit radio. We have george in jail and i would hate to put you in there on the outside. Sit on. It reminds me that i forgot to go back and look at your acronyms. So you’ve got a bunch of letters after your name? Yes. Ah, i see. I see what’s the c i c commercial. Certify insurance counselor. Sort of what you even get. Confuse yourself, eh? So many. So many seas after my name that yeah, there are. There are three. Ok? So certify insurance, counselor. And then you’re also a c l c s yes, commercial lines covered specialist commercial lines covered specials. Now you must be especially proud of those because those were in your twitter id. Yes. Okay, but then rim what’s his rimming work. You know, what’s rim. I’m not sure what the rim that you’re referring grimm are i am response. The responsible that rim counts. I sit on the rim. Counsel for the pondimin institute, which is the leading organisation for cyber stats in the country. Cyber stats open among latto department institute looks like pokemon but it’s not a problem on that end. Exactly. Okay on dream is responsible information management correct at the pokemon that the bonem mind the parliament, its ottoman parliament. Sorry. Alright. Thank you. Okay, um all right. So we’ve got your credentials are clear. You got a lot of letters, a lot of professional certifications. All right, um, now i i mean, when we think of cyber breaches, i mean, i think of yahoo and target on dh even the democratic national committee meets off these highly sophisticated organizations, i think, a toast in terms of i t i would think that they are are vulnerable than surely small, a midsize non-profits have vulnerabilities to be concerned about. Sure. So so what you’re saying? And again, we’re not going to comment on any specific client just because of the nature of the business and who we are. But we’ll talk about is the exposure’s they all do face on dh. I mean, if these big organizations are at risk with yahoo five hundred million user i ds and, you know, passwords and things, right? I mean, this is so again when you’re looking at a hacker forgetting who the company is, you take a look at the breaches that are going on there now targeting the vendors of some of these larger entities because they realised that the vendors don’t have the same protocols. They don’t have the same budgets to implement the cybersecurity best practices that some of the fortune one thousand companies that you know you previously mentioned half alright, so sometimes it za something that’s, a contractor’s exactly it’s the low hanging fruit that they’re looking for. All right, so there’s a real easy. They don’t want to work any harder than anybody else does. So if they’re able to get into a smaller entity who has access into another larger entities, well, that could be the treasure so that they were just looking for okay, so that raises a good point if we are outsourcing any database management in terms of the of the type of data that you were talking about those three different categories we need to be sure that the vendors were hiring have have either insurance well, insurance, which would you’re not going to talk about and or on dh really should be end high. High levels of security. Correct. So we gotta make sure our subcontractors are vendors. Basically, you want to make sure that you’re doing your due diligence when it comes to your vendor selection. That’s a very important step on duitz something that businesses are now starting to pick up on something of march that we march my client agencies that we recommend when we’re talking to our clients and you hit the nail on the head. Ok, ok, it doesn’t happen often. So thank you for acknowledging the one of the rare instances. All right, right now, if we happen to be ah, ah, a target or a victim of ah, of a cyber exposure. I’m the first thing that occurs to me is a bad press. Yeah, what else? What? One of the risks are way suffer. I mean, not in terms of the data, but just in terms of costs and things like that. Sure. So so when you look at a data breach and you see what the average cost of a data breach was and, you know, the parliament institute, which were just reference the average cost of a data breach was about seven million dollars. In two thousand sixteen and when we look at it, what is the first party legal responsibilities that the business has or the non-profit has to do in the event of a data breach? First, they have to notify they put in a call to there hyre insurance broker they want put the carrier on notice, let him know that the possibility of a claim might be coming down the pike line. Let them work with the prefer providers that the cyber insurance provides toothy entity, then they’ll work with the data breach coach, which is the attorney who let them know what they’re for with their first party league responsibility’s ours builders that forward on then the notification because you not only have to notify the affected individuals in your non for-profit that were affected. But you also have to notify the estate attorney generals where those individuals reside as well. Okay, all right. We’re gonna unpack some of that. We got to go out for a break. Sharon, we come back, mark and i are going to keep talking about that and some of the other the hard costs of recovery. And then, of course, the ways of ensuring against a loss stay with us, you’re tuned to non-profit radio. Tony martignetti also hosts a podcast for the chronicle of philanthropy. Fund-raising fundamentals is a quick ten minute burst of fund-raising insights, published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really, all the fund-raising issues that make you wonder, am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s, a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura, the chronicle website, philanthropy dot com fund-raising fundamentals the better way. Welcome back to big non-profit ideas for the other ninety five percent. We’re talking about cyber exposure, cyber breaches and what can happen if you and your constituents are our victim with marke shine, risk management consultant with marshall mclennan agency. Okay, mark, um, before the right before the break, we return about notification. Yes. All right, you gotta let the individual’s no. Yes. And the angels that were affected, that information could be compromised. Attorney general, you mentioned so when the state where the individuals reside, you have to also notify that a state attorney general all those states exactly could be notifying fifty. Well, forty general, forty seven different states have forty seven different state breach notification laws, which make it so complicated in the event of a major breach where you have donors, you know, across multiple different sametz one of the three states where they don’t care about their residents breach of data where those three states, when the close call in after we’ll play the game and we’ll let them call in and figure out if they could guess that. Oh, way. Don’t have way don’t have life callers. Okay, you got to reveal it. Shocking. What are the three? Sure, so, it’s. Some of the provinces province’s, yes way, have forty seven different states that have it it’s. I put you on the spot. Hey, gip. No, no it’s, not a problem. Okay, i get it. I’ll get back to way. We got about fifteen or eighteen more minutes. Ok? That’s right. Just seems to me like those states aren’t protecting. Their citizens are thin this narrow respect. Okay, um, attorneys general, individuals, of course. And you mentioned carrier if you have. Ah, if you have to have a cyber insurance carrier, they have obviously no. Also, exactly. Because the cyber insurance pays for these exposed the first party legal responsibilities the notification that we just went over then the forensic cost. You need to figure out how the breach happened. What did they take? When did it stop? Did you fix the issue now? Carries will pay for the forensic investigation. You also have to provide credit monitoring for the affected individuals. Roughly about twenty dollars per an up individual to provide credit money. Let me ask you about that part. The credit monitoring that i’ve seen the breaches that i’ve been notified about. It’s so it’s. Always been a year. A year of credit monitoring could be too it’s. Okay, i guess i haven’t been lucky. I’ve always been one, so now is that? Is that really valuable? Because i’ve read that this data is actually valuable three or four years later, after it’s been sold and those of us who are the victims have for gotten about the breach, so we’d like we can’t identify where it came from because it’s like two, three, four years later and the credit monitoring is long expired, then sure is that is that true? I mean, is the data more valuable to up to a bad guy? A few years after the breach? Typically the data when it’s out in the market, it’s its most valuable when it first comes out first, comes out when he first comes out. Precisely. You know you look at you. Look at a credit card. You know my credit card has been compromised before. Where there’s been fraudulent charges the next day, my credit card provider sends me a new credit card. Right? Ok. Ok. Credit card. I could see that. But what if it’s ah, date of birth. The address, you know, maybe maybe it’s password to for ah site. I mean, does that? It doesn’t have residual value, you know. Like, years later? Sure as well, you always want to make sure that you have it for when you’re when a company is goingto offer credit monitoring in the event of a data breach, you always want to make sure the year taking the full limits of whatever they’re giving, whether it’s a year or two can information be used. Five, six, seven, ten years down the road. Yeah, absolutely. But if the entity is going to be able to provide you with two years of credit monitoring it’s better than running around without after your information was just out there compromised. Okay? And i guess in terms of the credit card example and that it would cover you that way, but usually goes get a zoo. Said it was get canceled immediately. All right. Um all right. So we’re going to get to the insurance, you know, like the details of insurance. Um, so does that. Does that cover? Like what? That cover everything that the organization should do if they do suffer a breach each. These these notifications. Anything else? So? So they provide the notifications. They deal with the data breach, coach. They could do a forensic. Investigation. You know, some entities will be responsible for pc i fines or penalties or re issuing debit cards or credit cards. The’s a role different coverages that khun b now implemented within a privacy. A network security policy within insurance when we look at most other insurance policies, whether it’s, worker’s, comp, general liability, ah, professional and, you know, exposure, whatever it may be it’s all based off of an isil form and with the ghisolf whoa jargon job. Okay, s o form. Yes, what’s s oh. So i suppose the insurance services organization on dh what they are is they basically provide a vanilla form or vanilla suggestion and each carriers than able to change it a little bit and that’s what they have done to help develop property liability auto so on and so forth, when we look at cyber, there is no isil form, so one carrier can be all the way on one side of the room offering terms and conditions. Another carrier can be all the way on the other side and the prices and the terms khun b wildly different. And the coverage is okay, okay, we’re still going to get to that. More detail. I want to flush out a little something that you mentioned now. Twice. The data breach. Coach? Yes. What is his or her job? Who is that? Sure. So typically, what happens is each insurer will have ah, panel counsel or they’ll let you select your data breach, coach. And they will walk you through what your liabilities are, who to speak to who, not to speak to what you should be saying. What? Just not what? Your first party legal responsibilities are there going to be your end? All be all guide. Okay? On dh, they come from the carrier. Typically us okay? Or recommended by the carriers, like, typically comes from a panel counsel that the carriers have already selected. Ok, ok. Um all right. So why don’t we get into a little bit of detail about, um, different types of policies now, there’s there’s to protect yourself? Particular organization? No, that i know. There’s. Cyber insurance and there’s cyber liability. These two different categories of coverage. What? We’re all interchangeable. Okay, so same thing. Really? Okay. Privacy in network security is the technical term cyber insurance or cyber liabilities? The street name, if you will. Ok, i’m a street guy. We’re going to be okay, so what what what are we looking for? If where if we want to be out in the cyber insurance policy marketplace, what features should we be looking for? Well, you think it really depends on, you know, the entity and what their concerns are, because you want to make sure that this coverage specifically is highly customized for the specific business, so one of your not-for-profits that might have five hundred employees might have a dramatically different exposure than a company who has fifty employees out in north dakota, so we need to again figure out what their true exposures are. So we work with a client like we do on a daily basis, talk to them, figure out what their risk tolerance is, because cyber insurance, although it’s a technical challenge, the risks still is transferred to an insurance carrier or it’s held within to ah, an anti itself now are their policies that are for small organizations like suppose an organization has just eight or ten employees, maybe they have fifteen hundred donors, two thousand donors, they have some credit card info that they’re saving, which i guess we’re talking about whether they really need to save it. Or just transact with it, but they’ve got they’ve got that they’ve got some personal information because they like to send paper mail as well, and they’ve got is email addresses. Is there coverage for, ah, smaller organization like that? Absolutely they i mean, you could get privacy in network security first, a company smaller than that. Ok, eso eso absolutely size is not an issue when it come comes to obtaining this type of coverage. Okay, um, i don’t suppose it’s possible tow the premiums could are gonna vary wildly depending on what the what the risk precise exposure is like. So you can’t really ask, no point really, and asking what? Like what a premium thing would look like. All right, i don’t think, you know, i mean, you hit the nail on the head. It varies dramatically between the amount of records that you have, the type of information that you’re collecting the way that you’re storing the information, all of those play factors. And when trying to quantify what the premiums would be a first, i relied bilich policy, i have no one had twice, twice in one interview. It’s don’t get that’s a record, thank you now should i should’ve vendor of of these kinds of policies be able to help you determine whether you’re saving info that you don’t need to save and, you know, going to the point that you just mentioned if you are with the info that you are safe, so are you savings stuff you don’t need to do and what you are saving. Are you saving it in the right way under security under the right security? Is that is that part of this or that something separate? No, no, it’s absolutely. We want to make sure that we understand the culture of the business, and we want to make sure that they take cyber security to the highest regard in two thousand seventeen. This is one of the crown jewels, the intangible information that a business has on their donors, their clients, etcetera s o typically, what we like to recommend is some type of vulnerability and penetration testing an ongoing test that will say where where you guys are from a security standpoint right now, what the culture looks like, which changed? Andi in-kind gives you a snapshot in time of where we currently stand. Oh, this sounds like a very sophisticated vulnerability and penetration testing. Correct? Excuse me. Who does the who runs a test like that? I mean that something has been sighted. Offers cybersecurity firms, firms. Okay, it doesn’t have to engage a firm. Exactly. Go on, attack your precisely your size or your social media ate your internal networks, your servers, that nature. Exactly. Okay. Um, all right, what else? What else should we be thinking about? Is we’re going out into the marketplace? E think it’s, even before you go out to the market place that’s really, what your listeners need to think about is the proactive steps that they could do in order to make themselves a better risk. So when they’re out in the marketplace, a carrier wants to give them more favorable terms. So doing things like creating an incident response plan that basically says who’s in charge of what information who’s going to be notifying who in the event of a data breach which information was classified? Where, who had access to what? All of those different types of questions you want to make sure that you have that document in hand? It’s kind of like a fire. Drill back when you’re in elementary school, you want to make sure when the fire happens, you knew exactly where to meet the teacher the you know, the corner of the road, it’s the same thing when a data breach happened, you want to know exactly who is going to be dealing with the vendors and who had access to the information. The time to figure this out is before breach not after you in a crisis, their precise that’s the third time in the interview here, here, if they knew this guy’s coming back. Oh, my god. Okay, yeah, you’re in crisis and yeah, all right, what else? Things. These are things that you mentioned underwriter. So these are things you can do that will bring your policy, your premium down, you’ll look more favorable to an insurer. You will be a more favorable real scared. The more that you put involving your in growing efforts on cybersecurity, the more better off that a business is going to be going forward. Okay, don’t see intangible property going away any time soon. More people more aunties or collecting mohr information in two thousand seventeen than ever before. There’s a trend? That’s not going away. So we advise our clients to be proactive rather than reactive when that’s what we work with them on what else besides the incident response plan, could we could we be doing proactively? Sure what you want to engage with attorney to again draw the instant response plan? You will make sure you doing your vulnerability and penetration test. That’s what? I want to deal with your cyber insurance broker to make sure that things on the applications or actually being done and you’re not making a material misrepresentation when filling out an application. So if you spat that’s bad, absolute if you’re claiming claiming you have a plan or you’ve done vulnerability testing or something, and then then there’s a claim, and it turns out that you haven’t. Yeah, yeah, that could be trouble. Precisely. We don’t want to line an application. We make sure that our clients are truthful on. We work with them to find the best carrier for their certain circumstances. Okay? Okay. Anything else we can do proactively before we’re in crisis mode or, you know, we just maybe it’s part of our strategic plan. We’re planning for this. What if? There’s one thing that i can recommend to the management of the not-for-profits that listen to this organ, this radio station, you want to make sure that your training, your employees, the employees error factor can be the difference between a data breach in a non data breach if they know to what to look for in terms of a phishing attack on that can lead to some type of rain somewhere. These rural types of methods now that entities are individuals are using to try and breach a company, so we want to make sure that we train our employees thoroughly. What to look out for what to click on what not to click on that’s one of the biggest things that i would recommend when i go out and i do my talks, his employee training because employees era unfortunately causes a tremendous amount of breaches. Ok? Yeah, we’ve been thinking about the bad actors coming in, but you can keep them from coming in precise don’t click on the attachment there sametz expecting or doesn’t look familiar to you. Yeah, and on the same point of the employee training, what happens when the employees sent an e mail to jane doe and i’m supposed to go to john doe. And now all of that census information or the credit cards from your donors are now out there in the public. Well, now you have a data breach. So again, making sure the right protocols are in place. So an email doesn’t get sent. Teo, you know john dahna supposed to go to change original employee training. I can’t stress it. Enough is one of the biggest thing. I get your passion here. I feel it it’s it’s palpable in the studio. What else can we be training on them? This because this is valuable for people who even may not be. Then there may not be in the insurance marketplace or they may not be out looking. But but there are things that they can do to help protect themselves. Or what else can we include in employee training around this? Sure. You wanna make sure the policies and procedures in place classifications, policies things of that nature. Pacification of the information. What information was segmented? Was all of your information on your server? Was the secretary ableto access the same information? Is the ceo yes, levels? Right. So levels of employee access exactly. People classification. Okay, okay. You find that in database precise programs are apt aps typically, you know, somebody’s a super user. Only certain people can see social security numbers. Percent have access to things like that. And you want to make sure again the ceo is able to see certain information that perhaps the you know, the rank and file doesn’t necessarily need to see. Okay, so if there’s information out there that is highly sensitive and employees don’t need to see it there’s no actual there’s. No reason to give them access to it. Right? You have a business need exactly exactly, exactly so, it’s, just again. Doing your due diligence ahead of time rather than post. Ok. Anything else? Try employee training. This is gold. This is charlie’s gold for listeners. So what else can what else could be, including employee training again, i think we hit on a bunch of the major. But this way, you know, if you like one of your guests, i could put you in touch with a good friend of mine who does some of the training. And they could go into more detail. But my really okay experiences qualifying. Quantifying what a breach could come or cost and not for profit. And how come the bottom line of their piano? Right. Okay. Okay. Uh, now we still have some more time left. Eso let’s. Okay, like two or three minutes left to share. What happened? I asked you that you want to talk about i think the trends of the way that the breach has been happening. We’re seeing now certain thie carriers are now changing the policies because of the way that the attacks are happening. You know, what’s happened things like social engineering, social deception, that’s now you can now get incorporated into the cyber liability policies. What is this social engineering, social deception with so have you have you have you heard about the types of emails that are coming to the c suites? Were the rank and file from the c suite saying, can you make a payment to x y z company? We’re looking to acquire somebody, right? We call it voluntary parting of funds and this is now the need for a holistic point of view from a risk management standpoint when looking at a cyber exposure because this is a part where the crime policy and the cyber policy can interline to try and provide coverage so it may not just be crime may not should be cyber, but if yu of the overlap of the two, that might be the best form. So we want to make sure that we truly again understand the client specific needs. Because what we talked about today was all generalizations way need to understand their actual risk profile that you mentioned a crime policy. Now, this is something we haven’t talked about. This is something unrelated, right? Precisely. Coverage against crimes against the organization. Different types of crimes. Could be. You know, for this, the voluntary parting of funds, if somebody’s willing to transfer monies if sounds so innocuous. Voluntary parting of funds that sounds like i write my niece a check. That’s a voluntary parting of fund. I gave her fifty dollars for a birthday. It was young that’s. Why? Fifty dollars is enough. Don’t you think, uncle, you wanted to give you you needs to fifty dollars. Typically when these air going on this is ah, bad actor that it tricked and employees to release the funds like your example? Okay. Precise. Alright, thank you very much. We’re going to be there. Absolutely. Thanks for having me. Thank you for being in the studio. Mark shine. You’ll find him at m a c h e i n and then his credentials c i c c l c s thank you very much again, mark. Thanks don’t appreciate the very timely discussion we had because just today ah, sixteen health facilities in britain were breached. People couldn’t reach their own data. Medical facilities couldn’t reach patient data. Patients had to be diverted. So that’s, just today’s headline we got maria simple coming up with beyond online to hell first. Pursuant, they’ve got a new paper it’s free. Of course. Lots of free content from pursuant breakthrough fund-raising achieved the impossible with a new way of thinking. What is brick troop? What does break through thinking? And can you say it? And how do you get it? To help? Ah, use it to help you overcome your organization’s challenges like speaking and moving lips and tongue in move in precise ways that will actually form syllables which turn into words and sentences. How do you do that? Breakthrough thinking of course. How do you set a breakthrough outcome? How do you make sure that that outcome is going to reach far enough and achieve something that seems out of reach to you? But is not all right identifying actionable strategies to create a culture of breakthrough that’s, what’s all in this paper? Learn breakthrough fund-raising you can learn it, go to pursuing dot com click resource is than content papers. I hope you have more success reading it. Then i did talking about it. We’ll be spelling. Do you need to raise more money? One engage millennials, perhaps host of fund-raising spelling bee it’s a night out at a local place that’s devoted to raising money for your non-profit check out their video at we b e spelling dot com, and they get in touch with ceo alex greer. Very nice guy, stupid, stupendous guy, he’s an amazing guy. I love this guy, alex career ceo on duh you’ll find out more he’ll fill you in now. Time for tony’s take two. Are you properly registered in each state where you solicit donations? I’m wagging my finger at you if you are a northern louisiana charity, perhaps and you’re sending email to southern arkansas needs a register in both states if you’re in eastern oregon non-profit and you’re hosting an event in western idaho, you need to register in both wherever you are. If you mail solicitation pieces to retirees in florida, you need to register down there. Don’t get caught with your shorts down, please. That reminds me i wrote that. But then this reminds me of ah, this company truck that i saw once said ganz or electric, let us check your shorts. I love that. Ah that’s another that reminds me of another one. Um, it was roofing fiedler roofing it’s only done right if there’s a fiedler on the roof. I love those. I don’t know if ganz or electric and fiedler roofing. They’re out there somewhere. Okay. Charity registration back to that. I can help you. If you want help, i can help you do it. The video explaining what you got to do and what this is all about is that tony martignetti dot com. And that is tony’s. Take two. You probably very much looking forward to maria semple because i’ve i don’t know. It’s it’s, philo rough today. So let’s zoho maria semple to do a lot of talking and ill will just have sam bring my mike down. She’s the prospect finder she’s, a trainer and speaker on prospect research. Her latest book is magnify your business tips, tools and strategies for growing your business or your non-profit she’s our doi and of dirt cheap and free she’s at the prospect finder dot com and at maria simple. Welcome back, maria. Thanks for having me, it’s. Great to be here. And you’re in the studio today. Absolutely. That’s that’s, always special in the studio share is it’s not a great day to be in the studio with me, even though the first part was pre recorded. I don’t know how you can help me change the trajectory. There you go of my performance. Yeah, don’t don’t take your mic down because then it’s no fun. Okay, well, that’s ah, today that’s a debatable question. Typically, i would agree with you. All right, so we’re talking about going on beyond online and this is actually a topic that i think brought you and i together in early days, back when i used to write blawg posts actually write words i wrote something. On the value of going not only is researching online, but the value of actually talking to your potential donors, and i’m pretty sure you commented on it. Yeah, probably, yeah, there was one of the only things yes together. Yeah, yeah. So, you know, so many times when you think about prospect research and even on the shows that we’ve had, we’ve really focused a lot on the online stuff, you know, the technology and, you know, how can we get information? But, you know, we we haven’t spent a lot of time talking about, well, what are some of those offline strategies, those people, two people strategies that you can use to elicit cem, great information. And, you know, sometimes when i’m sitting there typing up profiles on individuals, there are things that i just, i guess, out of curiosity really want to know about that person, you know, i want to know more about what makes them tick and, you know, the strength of their marriage, strange from their kids, like those kind of questions, maybe no, but we have to get along with her parents just really what, what, what their interests are what are they? Really doing in the non-profits more conventional. Yeah, yeah. How are they spending? You know, even how, but but maybe even how are they spending there? Ah, they’re free time. Like how do they spend it? Are they volunteering? Are they? You know, vacationing? Are they advocating? You know, what are they doing so very often? I wish i could, you know, call up that person that i’m researching and say, hey, i got a couple of holes missing here in this profile and a love to ask you a few questions, and i have thought and going back to that blood posted i wrote years ago, you know, talking to the person and there’s other people who could talk to do we’re going to we’re going to talk about that, but talking to the person i’ve always thought is just a great source of information just ask open ended questions, right? And you find out about not only about their interests within the organization, but they’re family circumstances where they like to vacation, you know? I mean, who they who their friends are that might be affiliated with the organization that they might be willing to bring in and you know, you just you find out so much if you would just, uh yeah, talk to people. Absolutely, absolutely. So, you know, if if you know, if you’re doing the prospect research for the organization, i’m going to give you some some questions to think about. But also, you might think about ceding your your your development staff, your executive director and you’re bored with some of these questions that they might just curious, you know, in their conversations with people they might be ableto ask so that you can fill in maybe some some holes that you might have on the donor profile that you might be, you know, compiling on this person or just, you know, at some point filling in night now you and i have talked about boards being valuable for prospect research and occasionally or you think you advocate even regularly making part of boardmember or period board meetings or periodically list of prospects? Yes, a swell as institutional funders, funders and people thes air these these are the people in the organizations that are on our screen right now. Yeah. How can you help us with any of these? Right? Right. So it could be it could be through that process that you could elicit the information another way you could potentially do this is, you know, tony, you’ve, you’ve probably heard this phrase where if you want to get money, ask people for their opinion, has them for their opinion and they’ll give you money. So if you can figure out a way, tio, engage people either through a formal feasibility study or bring together some sort of small focus groups where you’re really getting people engaged and asking them questions and making sure that they understand there’s, there’s, there’s nothing behind this, we’re not you’re not being brought in the room to to solicit you in any way. We just really want your opinion, and i think that people start to feel more engaged and and committed to an organization once they understand that. Oh, you know that they want to know what i think about this organization and how to move it forward into the future. So, you know, i you know, kind of came up with my top ten questions that i thought i would love to ask, okay? Okay, we’ll get to those, um we’re going to get there. Um, so we mentioned the board as a good source. Focusedbuyer oops, sorry, focus group staff, you’re you’re you’re might be development staff, but not necessarily could be staff that’s interacting with people in a different in a different way besides fund-raising that’s, right? That’s, right? So maybe it is staff that’s involved with really just ah, organizing your volunteers so you might have a volunteer engagement person on staff that really just that focuses on your special events? Ah, you’re runs your walks, things like that s so they could be sort of armed with this set of questions as well, so they could just happy just be kind of on their radar and be always looking to collect this type of data because the type of data that we’re about to talk about a lot of times, you just can’t even find it on you. Yeah, and ah, and i think it goes to really good development work to be able to source that data and fill in some of those holes and missing piece puzzle pieces, so dismayed now this raises the question of social media, so when you’re researching prospects, do you go to their social media accounts to see what what might be public like if a lot of their facebook posts are public now, some people keep them private, but or only to their friends. But do you do you look at social media? Tio try to fill in hold while i tell you what i actually do? Because one of the things that i do, of course, is i google somebody’s name. So when i do that and on page one of google search results very often will be their social media accounts, they’re linked in their facebook instagram, right? So even even you think okay, well, it’s an instagram account it’s all photos. What am i going to gain from that? But you can really gain a lot of information avectra their second home? Yeah, their boat, their plane? Yeah, i mean, our just, you know, maybe maybe there really into birding, for example. So they’ve got, you know, a lot of pictures around that and you think ok, well, gee were an environmental organization. We didn’t realise they had this particular interest within our scope. Eso you, khun really? Maybe even learn a lot, you know? They say a picture’s worth a thousand words, right before you just filled with the old the old saying, zoho yes, yes, i’ve heard that you have heard that, you know, so you know for sure on dh, then then let’s not forget some of the some of these platforms that also allow for video, so my goodness, when they then not only have photos up there, but then they’re involving video as well. So if it’s if it’s public right? Um and, you know, that’s not somehow password protected or privacy protected, then it’s in the public domain, you’re not going in friending all these prospect? No, no, no, no, to try to sneak in, no, no, and become their friends absolutely know you’re going? No, no, absolutely not. But i will say one thing about the linked in if you’re doing the research there. Ah, there is a way to set your your privacy settings in such a way that you will like if i’m researching you, tony, or if i’m just looking at your linked in profile, i go in as anonymous an anonymous user, so you won’t know that i was looking at your profile really, however, give up the ability to see who’s been looking at mine. Oh, well, i wouldn’t care about that. How do we set that? So you go into the privacy settings, and, um, and one of the options is, you know how you want to appear to others. When you are looking at their profiles, they’re three settings there’s one that’s, fully transparent. So your your your picture will be there. Your name will be there, and your headline will be there. Right? That’s the setting that allows you to also then see who’s been looking at your profile. If you choose that setting, then there’s two private settings. One is semi private, so i could come across as just somebody who’s in the management consulting industry in the greater new york city area. Or i could be anonymous. Okay, so those air, the two private and semi private said they’re either naked, topless for that’s. Fully clue, fully clothed. Okay, um, all right. And that’s. Very interesting. I mean, i would i could care less. Who looks looks at mine. I get those e mails. I know it is an option. I can turn off, but i just haven’t. But, you know, whatever. Twelve fourteen people looked at your your your profile this because i don’t care and okay, but so now so if i turn around but you could turn it on and off you can’t you don’t want to you want to be if you want to be naked sometimes and fully exposed could do that if you want to put your clothes on top and bottom tops and bottoms like jammies like foot season, everything right on the twenty years and everything, you know and hoody you could do that to write. Okay, you go back for all right? This is all online. And what i promised was we’re going to go beyond online in real life. But this is all valuable. So we do whatever the hell i want the okay, um, he’s going rogue it’s my show now, it’s not rogue. It sze mainstream sametz dream it’s twenty martignetti non-profit radio. All right, now you have questions that are good for in real life. Real life questions. So let’s, talk about some of those for aa for a couple minutes before we take a break. So what kind of things should we be putting out into? Our among? Our people, because it is not just for us to be asking, but all the people that we just think about a few minutes ago, and also these would work really well in, like i said, a focus group or or a feasibility study type of the situation. So question number one, what do you feel are the most pressing challenges for our community? And i often can’t find that type of information, right? So you’re now you’re getting into the mind of that individual and you’re getting them to talk about what are the challenges that you see, not only with regard to the service types of services that we provide, but in our community? What are the challenges that you see? And then, you know, hopefully from their conversation will will happen around, you know, how does does this particular non-profit even address any of those challenges? And it may not be appropriate that in fact, that’s your next suggestion? What role do you see? Non-profits playing resolving the issues, right? That that are pressing for you, actually, that you feel, you know, i like this, you know? What do you feel? Because you’re asking the person what’s their opinion where their feelings about write something good, open ended questions. Yeah, yeah, yeah. You definitely want to make sure that they are open ended and not just yes or no questions, right? Because what you’re looking to do here is really just listen, um, and and i think that, you know, this is something that i think especially those of us in the northeast. We’re so used to talk, talk, talk, talk that we have that we have trouble just listening. I don’t know you may have that trouble. I don’t feel i have that trouble. Well, you know, you’re already transitioning to the south so well, slowly but that’s like degree of sarcasm. Okay. So, you know, how do you see us fitting into it? Yeah. How do you see are not fitting into this into addressing this particular in need. You know what? How can we help address this need in our community, in the community? Is it appropriate for us to be addressing this need within our community? All right. Do you feel like this should be? It should be a priority for us. Yeah, it is. Or it isn’t. And some of these i think are things that i mean? I hope that fundraisers, frontline fundraisers have in mind, and they are asking people, you know, a taste. These last couple that we talked about, you know, what are we doing right? How do we, how do you think we fit in? How do you feel about the work that we do have to fit into the community? You know, what else should we be hitting on that we’re not things like that, all right, we got to go take our car break. When we come back, we got live, listen, love, et cetera, et cetera, stay with us. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger, do something that or neo-sage levine from new york universities heimans center on philantech tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. I’m chuck longfield of blackbaud. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. We have got live listeners all over the country, it’s amazing, but we’re booming today from new bern, north carolina. Bradenton, florida, and tampa, florida. Basically, we’ve got all this is that this is a first for non-profit radio for sure, we’ve got all five boroughs of the city checked in bayside and rochdale in queens, bronx. Cancel your neighborhood, brooklyn can’t see your neighborhood. Manhattan and staten island got all five boroughs checked in live listener love throughout the city of new york throughout the five boroughs. Also blair’s town new jersey used to go to boy scout camp in blair’s town no, be bosco stood for north bergen boy scouts no be bosco bladders in blair’s town and that’s, where they filmed friday the thirteenth one of kevin bacon’s early movies flight friday, the thirteenth films at that boy scout camp in blast down new jersey live listener love to you blessed town also woodbridge new jerseys with us i’m nowhere altum pandu jersey is where my mother and father are they did not check in they’re checking out there so i don’t know but they’re not checked in we got all way all the way west coast. Can’t washington live? Listen, love out to the upper northwest? Um, i think that’s, everybody so far in the us of a how about germany, multiple cities in germany? Guten tag, spain. I can’t see your city, i’m sorry, but spain, buenos di days. I’ve got a newcomer. Ah, the area of the stars of by john the town is tub breeze and that’s, iran welcome, iran live with their love to you in iran, give us a high five from iran. On the heels of the live listen, love, of course, comes the podcast pleasantries, maria samples getting close to her, mike thinking that’s her time to talk again. But it’s? Not quite because we’ve got to do the podcast pleasantries, she’s trying to cut you off podcast listeners. She doesn’t want me to do it, but her restraints are are ill are feeble against my will to do podcast pleasantries to the over twenty, twelve thousand listeners, whenever you are whatever device i am so glad you’re with us pleasantries to you and the affiliate affections to our am and fm listeners throughout the country. So glad that you are with us as well affections to you on those analog devices glad you’re with us. Ok, marie simple. Now it’s back your turn. You can sit up straight again. Maria sample. You’ll find her at the prospect finder dot com and she’s at maria simple. Um, yeah. So more questions we got. We got some more questions that we’d like to be asking. Yeah, absolutely, absolutely. So these next two questions are very inter related, and they may be difficult for you to ask directly to someone it might work. Better in mohr of aa group situation, and i think it would work really well if you had, i’m going to say, ah, third party may be a consultant or other volunteers, perhaps asking this question, so the questions are, what are we doing right? And what can we improve? Because i think you’re going to learn a lot about how your organization is serving the community. And maybe there is some gaps that that that these potential donors feel thatyou’re not filling but should be filling eso it sounds particularly student to a focus group, right? Or a feasibility study, a consultant asking feasibility study questions of individuals or couples one on one yeah, yeah, absolutely, absolutely. And this next question really has to do more with your communications and how you’re communicating with people and, you know, you know, are we transparent and communicating effectively regarding our programs and achievements? S o you know, i think that fund-raising and communications marketing, pr, whatever you want to call it are they cannot live in silos, they absolutely are interrelated when one one part of that is not going well, it’s going to impact thie other side and vice versa. So i think it is important to have an understanding of, you know, are you over communicating under communicating, you know, sometimes donors feel like, you know, g the only time we ever hear from this organization is when they’re asking for money that’s always about right, right? So, you know, are you adequately communicate? And also, how would you like to be communicated with right? Do you prefer email, paper, mail, phone twitter, you know, how would you like us to be talking to you, right, exactly what channel? So yeah and thiss next question i really like because now we’re going to start to understand, will these people be willing to make a major number seven minutes if you like this one? Where was this number seven? Well, no, i mean, because now we’re getting into more of a major gift flow of questions arc to the right, right? We’re approaching danamon right there, and then we’re going on that we’re goingto leave xena, ok, exactly. Bonem so have you ever made a multi year commitment to a non profit organization? And would you ever consider doing so? So not necessarily to your non-profit to a nonprofit organization ok, you need to go through the next couple quickly. Okay, great. We have a few minutes left and we got to talk about conferences. Okay. Great. Read them off. All right. So how many non-profits do you typically support in a given year? Do you give more to an organization when you are involved in its leadership? Would you like to be a boardmember? Etcetera? Volunteermatch ok. And who else should we be talking to? Excellent. Right? Because you you who have your in your network and you bring to us, right? Who in your circle of influence should we be talking? Teo? All right. Excellent. In real life, go there. Don’t ignore the in real life. It’s it’s it’s part of you being a human being. It’s not all digital. Okay, let’s, go to conferences. If you want to meet in real life, we have a nap. Unconference association of professional researchers in advancement, right? Where’s that that’s, right? So they’re big annual conference it’s their thirtieth actually is happening in anaheim, california. This year on july twenty sixth through the twenty nine, you’re going to be there? I am not. No, i’m not. I’m not going to. Be attending it this year, but i do want to make sure that everybody is, you know, he’s aware that it’s there in case they want to get some extra education and this information as well as a lot of this other stuff i’m going to bring up now is all available on apple. His website, which is a p r a home dot org’s. So that’s apra home dot order s so that’s, the big, the big international conference. A bunch of statewide stuff just passed in in april, but a couple of other upcoming things that i did want to bring to your attention. So if you are members of the florida chapter of apra, they’ve gotta state conference coming up june eighth through the ninth, we’ve got anapa overdrive one day conference coming up in seattle, washington may twenty fifth, there’s a couple of webinars coming up a free one on june fifteenth. Ah, getting the most out of wealth screening and they’ve got one that they’re running in conjunction with a f p called you khun do it research at your finger tips and that’s going to be on august twenty third i don’t know about all these is available on apple home dot org’s. Yes, yes, it iss that’s. That’s exactly where i got it from. Okay, very good. We gotta leave it there. She’s a prospect. Find her again at maria simple and at the prospect finder. Dotcom. Thank you, sir, for being in the studio. I was so glad to be here too. Two force cracked like a fourteen year old is unbelievable. Next week, health care funding options and jean takagi is back. If you missed any part of today’s show, i beseech you, find it on tony martignetti dot com. We’re sponsored by pursuant online tools for small and midsize non-profits data driven and technology enabled and by we be spelling supercool spelling bee fundraisers we b e spelling dot com our creative producers claire meyerhoff. Sam liebowitz is the line producer. Betty mcardle is our am and fm outreach director shows social media is by susan chavez. And this cool music is by scott stein you with me next week for non-profit radio big non-profit ideas for the other ninety five percent. Hopefully i’ll be more articulate, go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark insights orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a, m or eight pm so that’s, when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing. So you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to do if they have xbox, they have tv, they have their cell phone. Amador is the founder of idealised took two or three years for foundation staff sort of dane toe add an email. Address their card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were on dno, two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expect it to grow and savvy advice for success from eric sabiston. What separates those who achieve from those who do not is in direct proportion to one’s ability to ask others for help. The smartest experts and leading thinkers air on tony martignetti non-profit radio big non-profit ideas for the other ninety five percent.