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Nonprofit Radio for March 23, 2026: “Sell” Your Nonprofit

 

Jason Barnaby: “Sell” Your Nonprofit

Encouraging you to know your nonprofit as your product, Jason Barnaby wants you to talk about it in a way that makes people curious to learn more, drawing them closer to your work. Also, he’d like to see you outside your comfort zone, growing, as you share your story with donors and volunteers. Jason’s company is Fire Starters, Inc.

 

 

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And welcome to Tony Martignetti Nonprofit Radio. Big nonprofit ideas for the other 95%. I’m your aptly named host and the pod father of your favorite hebdominal podcast. Oh, I’m glad you’re with us. I’d come down with habitude if you dulled me with the idea that you missed this week’s show. Here’s our associate producer Kate with what’s on the menu. Hey Tony, we’re serving. Sell your nonprofit. Encouraging you to know your nonprofit as your product. Jason Barnaby wants you to talk about it in a way that makes people curious to learn more, drawing them closer to your work. Also, he’d like to see you outside your comfort zone, growing, as you share your story with donors and volunteers. Jason’s company is Fire Starters Inc. On Tony’s Take 2. 26 NTC was fantastic. Here is sell your nonprofit. It’s a pleasure to welcome to nonprofit radio, someone who has lived a lot of life in the life he’s lived. Jason Barnaby is an Indiana University grad and founding member of the Indiana University dance marathon. Colorado ski bum, European coffee shop owner, business university professor in Poland, corporate trainer. And now podcast host of the Sales Spark podcast, and he’s a fractional sales leader. His company is at Firestarters Inc.com. And the chief firestarter is on LinkedIn. Jason Barnaby, welcome to Nonprofit Radio. Tony, I’m so excited to be here. Thanks for having me. It’s my pleasure. I’m glad you are. From Indiana. Congratulations, uh, congratulations, IU and the big sports win. Thank you. We’re all, we’re all still, uh, a little bit in shock and wishing we were back in Miami because today the, uh, wind chill, it was -22 at 8 o’clock this morning. Oh damn, yeah, -22. It was 7, it was 7 below. You know, temperature, but the, the wind chill made it 22, 3 times worse. Awful, awful. Uh, but the, uh, the state is excited because that was, uh, that was Indiana University history, this, this sports time ever, first time ever. Big deal. First time, and you were at the game. I was, and it was a, it was a last minute decision and, um, I’ve posted about it a few times on LinkedIn and just what happens when you show up. And I think Not only in life, I’ve, I’ve drawn some, um, some lessons also from that experience that I think are also pertinent to sales. See, see what, see, it’s a good thing we have skilled guests in terms of segues, smooth segues, because, because listeners know that you’re suffering with a lackluster host on a good day, lackluster. So what a, what a, what an elegant segue to the, uh, the idea of, uh, starting fires and sparking momentum. I have to call out for folks, uh, they’re not gonna see the video. That in the, the, the company is the Fire is Firestarters Inc. Jason is the chief Firestarter. He’s on brand with an orange glowing like orange-colored fleece. His mic screen, you know, the, the little sponge thing that’s over a mic, it’s called a mic screen orange. I just got this the other day too. The, the linkage, uh, the road, I don’t know how you say the name of that mic, road, road, road, I think it’s road, road. The, the arm, the, the articulating arm that holds his mic is orange, always be branding all in on fire and spark. All right, so. Let’s talk about, uh, sparking fires, but, but, uh, you know, of course, we don’t, we, we talk about sales. We don’t want the, the pejorative sense of sales. And, and, and if you ever do set something on fire, one of the things I always say is with proper fire safety in mind because that’s, it’s very important. It is, it is fun to set things on fire in a safe and in controlled environment. Very good. Were you a Boy Scout? I was not, um, I was a Cub Scout, um, but I was a professional, uh, I grew up back in the day where we, you know, you had an empty lot between houses and we did a gigantic bonfire of all the limbs that came down through the season and you know all of us boys and girls would stand around and. You know, throw logs on the fire. So I’ve, I’ve been obsessed with fire since I was a kid, but in a health, I, I would say in a healthy way. Healthy and, and, and safe way. Yes, absolutely. With, with proper precautions. OK, interesting. So even go the fire thing, the, the fire, the thread theme, uh, goes back to, go back, goes back to childhood. We’re, we’re already at your childhood and we’re, we’re only 5 minutes into this thing. All right. Um, yeah, so we don’t want the pejorative definition of sales and sparking sales. And of course, nonprofits, you know, but there are, there are, you know, we’re not, we’re not selling, but we are fundraising and a lot of fundraising, uh, is a, is a, is a sales process. So there are, there are, there are lessons that you otherwise, you know, if there were no lessons, we wouldn’t, why would we be talking? Of course, there’s, there’s, there’s more than just some overlap. There, there’s a lot that, uh, We can, we can learn in terms of relationships and, and advancing. Our product. Why don’t we start with that? You know, the importance, you talk about the importance of knowing your product. Those of us, uh, in the nonprofit community, we have products, we have missions. Share the, share your wisdom on, on product knowledge. Would love to. The, it, it’s, it’s interesting to me when you ask people, uh, you can do this with anybody, but I think I, I see it more. With nonprofits, when you say, tell me what you do. And that is an opportunity in sales for you to make somebody curious that is an opportunity to invite them into your story of why you’re doing what you’re doing, um, who you’re doing it with, what you actually do. And I will tell you I hear a lot of people when you ask nonprofits what do you do and they’ll go, well it’s kind of hard to explain well guess what? right there you’ve already lost me if it’s hard to explain, how are you going to tell your donors about it? How are you gonna tell your volunteers about it? So that the ability to, I love this word, pithily. Describe what it is that you do and what I mean is what is the action? Who does it? Who does it help? Why is it important? Um, you can do all that in about 30 seconds, but it’s amazing to me how much people don’t ever think about that, don’t practice that and so when you ask the question and you get this well we sort of or we kind of, which I have to tell you Tony I’m a, I’m a um I’ve been an adjunct English professor for years. And those words of sort of and kind of when you describe business drive me nuts because do you sort of do it or do you do it? Do you kind of do it or do you really do it? Because if you sort of do it I’m not really interested. I wanna be with somebody who says this is what we do and this is how we do it. And I think, um, you know, a really easy exercise for founders and boards of nonprofits. To do is to come up with what I call your elevator pitch or whatever you wanna call it, your thirty-second, here’s, here’s what we do, here’s how we do it, and here’s who we serve and, and why. And practice it. Does it sound good? Is it something that I would like when you say it, is it something you yourself would want to listen to if you say it and you go meh at the end, it’s probably not a great description. And so, um, trying it out on people, does this make you curious? Does this give you, do you feel, um, like you know what we do from this description, um, Donald Miller, who wrote a great book, I highly recommend this book. Um, and for, for nonprofits as well, it’s called Building a story brand. He talks about can your organization pass the sniff test. He talks about it in terms of, um, going to your website, but could, does your description pass the sniff test if, if you’re done saying what you say to me, do I, do I have a really good understanding or at least I’m curious to ask a couple of more questions to learn, curious to learn more, exactly, yeah, yeah, yeah, all right. Um, yeah, I like the idea, uh, of making folks curious about your work. You can’t, you can’t squeeze everything into the thirty-second explanation, but do they want to learn more? I, uh, now I’ve heard advice that, that, that, uh, 30-second pitch also be shared with board members. You know, they, they should be 100%. They’re certainly your strongest volunteer advocates. They should be versed in the, versed in the pitch. Yes, and, and I have, I mean, I do. A lot of sales training. I lead a lot of sales training, um, I design a lot of sales training and one of the things that I recommend that sales people do all the time in the training, and I think it’s a great, um, it’s a great activity for a board. Is every time you have a board meeting 2 or 3 people are in the hot seat on the spotlight whatever for them to share what their version of that thing is. I don’t believe necessarily in a script, a word for word thing, because the words I use may not be the words that you use. I believe in making sure that the concepts and the ideals and the values that those things are all there, but you’re gonna say it differently than I do. And so do we give people an opportunity to stand in front of their peers and say this is how I say it because I believe and I say this with sales people and I think it’s true with nonprofits, you can fool people that don’t know anything about your nonprofit, but when you’re talking to your board that knows all the ins and outs, I think that’s more stress and pressure. To present in front of those folks that you know and trust than it is somebody who’s never heard of your nonprofit and I’m also a firm believer that growth starts at the end of your comfort zone so this is a great way to get uncomfortable. Growth starts at the end of your comfort zone. Oh, absolutely, yeah, yeah. Personally, I’m feeling that publishing a book this year, which I’ve, you have two books, you have two books about sales. I, I, I have. I have no books, but I will by, by congratulations, I can’t wait to welcome you into the club. Thank you. By the end of September I will. Excellent. But yeah, no, you know, let, let’s talk more about that. I think that’s rela, that’s, it’s not only related, I think maybe that’s essential to your work, uh, is the going beyond your comfort zone. Uh, I, I, if it’s not essential, it’s very important to your, to your work and to, to your methodology, getting outside our comfort zone. What, why is that? Valuable for ourselves on the personal level and for our nonprofits. Uh, that’s a great question. So, here’s, here’s the way that, here’s a couple of things I say about comfort zones. The thing about comfort zones and why they are so hard to leave is because they’re comfortable. I spend a lot of time, money, and energy making myself comfortable. And so you know I tell people my ultimate comfort zone is on a Sunday afternoon, especially in the winter when you don’t wanna go outside on a Sunday afternoon I’m, I’m in my favorite fleece flannel PJs. I DoorDash my favorite food. I’m binge watching my favorite thing on whatever streaming platform, um. If you would be hard pressed to get me to leave that situation because it is so comfortable and yet. You may challenge me to go do something out, you know, get out of that situation to go do something where I’m gonna have great growth and the other thing is, and I know this from sales, most people hate being uncomfortable. Silence is something that a lot of people are uncomfortable with. I try to teach sales people to get uncomfortable with silence. I don’t believe the BS of like you put the price out there and then the first person to talk loses. I’m, I’m not a, I’m not a fan of that approach of things. However, if you are more comfortable with silence than the person that you are talking to. You can just sit there and be OK they are not going to be and eventually they will continue the conversation um if you get comfortable having difficult conversations so many of us run these difficult conversations in our heads and we think we know well I’m gonna say this, which means they’re gonna say that and then I’m gonna say this and they’re gonna say that. Man, that’s gonna be really hard and I, I, I don’t wanna hurt their feelings and all these other things and then if because I, I don’t think oftentimes people actually have it, but if they have that conversation very often they look back on it and go. Gosh, that wasn’t nearly as bad as I thought it was gonna be, but you will never know that if you stay in the place that’s comfortable and I’ll give you one other quick analogy. I was, I used to live in Colorado sitting on top of a mountain with a good friend of mine. And he said, uh, we were above the tree line, beautiful, you could see for miles and we were the only two on the summit. And uh this guy was a a man of few words, but when he did, he was kind of like you, you’ll remember the EF Hutton commercial right when EF Hutton speaks. He was kind of my when when EF Hutton speaks, people listen, people listen exactly. So we’re sitting there and I said, man, it’s so beautiful up here. I could stay up here all day and he didn’t say anything and I could tell because we were friends that he was thinking and he said, he said, you know, finally he turned to me and he said, you know, Jason, he said, you’re right, it’s amazing up here it’s beautiful. Um, sun’s on her face, it’s, it’s, it’s great, he said, but look around. He said we’re above the tree line nothing lives up here, nothing’s alive up here he said look around he said where’s the where are the greenest parts of what you see? They’re down in the valleys where the roots go down where you where, where the work is happening and where, so you have to leave this place where everything’s wonderful and go down into the place where things are hard and muddy and. Um, growth and, and I think that that’s very true, and I, I, I actually wear a shirt very often. I don’t have one on today, but I say comfortable being uncomfortable, um, and I’ve, I’m amazed at how many people have reached out to me on LinkedIn to say tell me more about that or I’m that same kind of person or I wish I were like that and um. I, I, I, I have just found over and over and over again that the more comfortable I get with discomfort. The less discomfort, the less uncomfortable it becomes. And that’s, that’s personal growth and, and personal growth is gonna lead to organizational growth. Absolutely, and you know, I, I think I’ve been on, my dad started a non for profit years ago. I was on that board after he left. I’ve been on boards of other nonprofits and one of the things that I think that I’ve seen is, is one of the biggest killers to growth is when somebody says, what if we did X? And the response to that is. Well, we’ve never done that before. What, what, what’s gonna happen if we do that? Well, what if it, what if it fails? What if, you know, and all the reasons for, for not doing it, which Tony, I, I, I, I have, I have no tolerance for the. No, I don’t, I don’t either. And I will say as I’ve gotten older, I do understand the necessity. To go through that exercise and say, here are all the things that could go wrong. I don’t think that’s a bad exercise if. How, let’s say you spend 10 minutes talking about all the things that could go wrong, fine. Can we now also spend 10 minutes dreaming about what happens if everything goes right and it’s incredibly successful because we let these discomfort, these uncomfortable thoughts about failure or whatever it happens to be, or we’ve never done it that way. My wife grew up in in communistic Poland and we lived there together for 8 years, so when people tell me that’s the way it’s always been, I just get a rash. It just doesn’t, I don’t like it. I’m like. You know, Polish people said that to me they’re like, well, we’ve never done it that way. We, we’ve always done it this way and I’m like, yeah, and that was, that was Russian occupation. How did that go for you? Like, do we want to go back to that? I don’t think we do. So it’s, it’s it’s necessary. I think the question, what if. Is an incredibly powerful question. But you have to be willing to get uncomfortable with whatever the answers are to that question. A Little discomfort. Growth. It’s growth. What was your dad’s nonprofit? He started a, um, inner-city youth, uh, hangout place on Friday nights, um. And then also was just uh started a food pantry in the neighborhood that he lived in and uh I will tell you um he also had a business um in that same neighborhood and we were remodeling a building in that neighborhood we got nothing done the two days that we were there because I was working with him and people would come by and they’re like hey Jerry. And you know thanks for helping my family, thanks for doing this, thanks for doing that and you know then somebody would say, is this your dad? man I love your dad let me tell you about and they would just tell me stories about him visiting them and if they were in jail or bringing food when they didn’t have it or helping them get their electricity turned back on. Um, just really that grassroots in the neighborhood. I mean, he could have been the, the mayor of that area because we would, we would drive or walk through the neighborhood and everybody’s like, oh, it’s Jerry, Jerry, what’s up Jerry? Was this Indiana? Did you grow up in Indiana? Yeah, mhm, yeah, South Side. South side of downtown Indianapolis. Help us to, um, to sell our, our, our nonprofit, our work, our, our, what you, you call the product, but, you know, to, to, to, to prospects, to potential donors. Again, not the, not the pejorative definition of selling, but we’re, we’re in a, we’re in a business of persuasion. We need to bring people to us. We need to bring people to our cause. To support it financially or with their time or with their connections or if they’re on the board, uh, the board, their knowledge and their connections, we, we need to attract people to our work. How do, how do we do that? I think one of the most compelling ways to do that is to have a compelling story again, I’ll go back to to Donald Miller’s book, um, creating a uh or. Whatever it was, story something starting a story brand or something with story brand. I’ve lost the, the name, but, but he, he’s a, he’s well known story brand. You can get certified in story brand story brand work, and I, I forgot the name Donald Miller, but now I’ve heard it. He’s, he’s a, he’s a big guy in storytelling. Yeah, well, and he, I, I found out when I got his book, he had been, I don’t remember what movies that he did, but he was a screenwriter for a time in Hollywood, so he learned. The craft of, yeah, the the craft of storytelling, and one of the things that I see, and, and you can see this all the time if you go to websites, so, um, for the nonprofit folks that are listening, I would challenge you to go take a look at your website and see which of these is most prevalent. Most of us when we sell or we are trying to get our nonprofit, our company, our product, our idea out there, we come to the market as the hero. Look how great we are, look at all the things we’ve done. If you would just, you know, let us help you, all of your problems will go away. Well, that’s great in some respects, but people like to be part of a story and his whole point is. When you look at any great stories, one of my favorites because I grew up on it is Star Wars. There’s, there’s a hero, but the hero has a guide. So like in Star Wars, Yoda was Luke’s guide. Yoda didn’t go grab the light saber and go out and fight. He taught Luke how to do that. He came alongside him and said, the, these are the things that you are going to do. These are the things that are important. This is the way that you’re going to be able to reach your goal, not Yoda saying you go out and do this because. This is my agenda and when you do that then you’re gonna be successful it’s that partnering with people and being somebody who comes in next to them so I think one of the most important things first of all is defining how do you partner? how do you partner with the community that you serve? How do you partner with the board? How do you partner with donors because there are gonna be people who don’t ever want to give any of their time, they just wanna write a check. Well, what does that check go to? Do you have a story that says when you give this much money, and we see this all the time, late night television for $3 a day you can feed, you know, a kid for $5 a month you can help build a well in, you know, some third world country, and it’s, it, it takes that thing and makes it very practical and so how do nonprofits then come alongside. The communities come alongside the volunteers to say, you know, if, if I’m a volunteer and I really wanna be on a board. What does that look like when I come? Can you tell me a story about what it looks like to be on your board, some kind of a decision that you all as a board have made in the past that has had X, Y, or Z result, and so many cannot. Well, we sort of, you know, do this food bank and we kind of do this clothing thing or we, you know, we do. It, it needs to be. It, I need to be able to see myself in that story because if I can see myself in that story, I am much quicker and much more willing to give of my time, my talents, and my treasures. And if I can’t, then I’m gonna go find somebody who can. So bringing folks in as, as a partner, bringing folks in as a partner, and then also just again, it’s, it’s really knowing, here’s the problem. Here’s how we partner with people to solve that problem. As a result of us together solving that problem, here is the end result. The community is better off. Kids have meals, there’s an after school program, whatever it happens to be. And, and that’s, I mean, if you notice that it was like boom, boom, boom, it’s 3 very, very simple things, but can I, you know, I’m a college kid who doesn’t have much money. But I’m looking for a place to, to make a difference. So right there, are you a college kid who, who has more time than money and wants to make a difference? We would love to have you for 2 hours a week because in 2 hours a week, here are the things that you can help us. With to partner in our community, and here’s what those 2 hours a week do. That’s way more compelling than, hey, you wanna come and, you know, volunteer at our nonprofit, what do we do? Well, there’s all kinds of things you can do just come and find out. That’s not intriguing, that’s not compelling, but the fact that I can give 2 hours of my life and I might be able to help a kid learn how to read by the end of the year. That’s compelling. And it’s a same thing, but it’s a different way of approaching it. And I, I think oftentimes it. To your point, when the board is not all speaking the same way, when the people on the staff are not speaking the same way and they’re going out into the community, then different people in the community are getting different stories. And that’s confusing. Talking about consistency, consistent messaging, messaging around partnership about, about instead of it being, you know, we do this and we, together we do this, or even you, you do this, you save lives when you Support us. You’re, you’re, you’re saving lives through us. You’re the lifesaver. You save lives and absolute and if, if you are in fact making me the hero, you just did a really good job of that saying you’re, you’re the person that saves lives. Who, who doesn’t wanna go, wow, I saved lives. That’s a pretty cool thing that I could, that I’ve, that I’ve done. I wanna, I wanna be associated with that. Yeah, it’s, it’s, it’s, it’s incredibly powerful and you know I’ve seen nonprofits who have great marketing, the marketing message that, you know, the, the, the commercials that are on television, the print ads that go out, the postcards, the newsletters, all that stuff. Great. Does your board and does your staff also speak the same way using the same language, the lingo, the story, all of that? It’s really important and I think a lot of people missed that boat, and that’s a couple of, that’s a couple of of board meetings to go over that to get that fixed. It’s easy. It’s time for Tony’s take 2. Thank you, Kate. 26 NTC, the 2026 nonprofit technology conference. We were there with a podcast studio last week in Detroit, Michigan. Uh, Detroit, Michigan actually overlooks Canada. If you, you look across the Detroit River and the little known fact. That part of Canada, which, uh, I’m pretty sure the town is Windsor, Canada, in that area, that is actually south of Detroit. So there is a part of Canada that is below, south of the United States. I bet most people don’t know that, but you do now. And I just learned it last week. Not, not like I’ve known it for a lifetime and I just got to enjoy it. I just, uh, I looked across and I used my compass and there, and there we are. We’re that’s south. So, uh, lots of interviews, captured exactly 20 interviews. I’m gonna pair these up, so it’ll be coming over 10 shows, but, you know, we break them up. I, I don’t do 10 shows straight in a row. But some, you know, just smart folks helping us use technology. More wisely in, uh, you know, in doing our jobs, doing our work. Some, some of the, some of the sample topics. Don’t, don’t worry, I’m not gonna read 20 topics. Um, 5 tips for ethically using artificial intelligence. There are, there are a bunch on AI. Donor retention, biases in prospect identification. Oh, Jason Shim comes back with apps, tools and tactics. He’s a perennial every year. Of course, we got Amy Sample Ward, the CEO of N10, talking to her. Creating your nonprofit’s, uh, AI acceptable use policy. Guide to planning and executing a successful Giving Day. Disaster recovery and incident response. Unlocking the power of donor advised funds. Cybersecurity. Dashboards, project management tools. Oh, and this was a fun one. Confessions of nonprofit social media managers. So, there’s a sample, lots of these, well, not lots of them. You’ll be hearing all of them, not just lots, all, all coming in the next couple of months, right here on Your favorite hebdominal podcast, nonprofit radio. I should give a shout out to the team at N10 that hosted us. They, they set aside a great space for the studio. We had plenty of room. It was a high traffic area, so we get a lot of visibility. Uh, my thanks to Amy Sample Ward and all the folks at N10. They, they, uh, I’m, I’m grateful, you know, they take good care of us. I’m grateful for the partnership that we have together. So thank you, N10. And that is Tony’s take 2. Kate. It sounds like you’ve got a good lineup of future shows. You’re right, we do. Are you surprised by that? No, I’m, I’m feeling excited. OK, it’s not like you were expecting crummy shows coming, right? No, not for a second-rate, uh, podcaster, top, top 5, top 10, uh, top 10 by a million podcasts. Yes, top 10. Yeah, not, not in the top 10. We got like the best. We do. We do. And now it’s even better. They, they’re even better because they’re from the nonprofit technology conference. It, it’s hard to improve, but we’re, we, we’re managing. We’ve got boou butt loads more time. Here’s the rest of Sell your nonprofit with Jason Barnaby. What else advice for promoting, bringing people to us? Well, I, I think one that I’ve seen, and I’m sure you’ve, you’ve heard this, um, you know, a nonprofit. Comes into the world because a founder has a vision for a thing. And whatever that thing is, service, product, whatever. And they build this. Kingdom around them with these folks, but they are the only person that ever holds on to the vision and it can’t, it doesn’t get passed down much or they believe, and I see this all the time in sales as well and just business in general, they do, they feel like if they let somebody else do X. Then it’s not gonna be done the way that they would do it it’s not gonna be done as well as they would do it, um, therefore I’m not gonna let you do it, so I’m gonna be an overworked, burned out founder, um, and, and it’s not, and it’s not sustainable and so, so part of this too is if, if you as a founder are a great visionary fantastic, go be that visionary speak at conferences, let your board go out and find the volunteers. Let your board go out and find your staff. You don’t need to be doing that. You need to be out. Casting the vision And, and putting it out there and even more, do you have somebody that’s on your bench? I’m putting that in air quotes. That if something, you know, choose your choose your story if you get hit by the bus or if you win the lottery, but if you know as the as the founder, if suddenly one day you’re done. Can somebody come in and step in? And keep that vision going. And a lot of times because the founder is afraid to give up any of that or share that and I’ve seen this with a lot of nonprofits when that founder is gone that service that thing it may hang on for a couple of months but a lot of times it just dies on the vine. Because that hasn’t been passed down, that that hasn’t been. That that story, that, that history, that importance of the partnership. Isn’t known to the rest of the folks and it’s hard for them. To step into that, especially if the founder’s holding on to it like this with both hands all the time. Yeah, you gotta, you gotta recognize your own boundaries. What your strengths are. Excel in those maybe, you know, and as well broaden to other areas, but, but not like go learn, uh, HTML so you can program, you know, so you can code your code the code the, uh, code the sliders on your website, right? Not that yeah and I’m making a terrible face because I remember I was asked to, I was asked to, to do HTML once when and it was a I was on a team of 4 people and it was a disaster. I was terrible at it. I’m a, you give me the like I will go speak anything. I’ll go sell it. I’ll go talk it. I’ll go, I’ll go to conferences, but don’t ask me to like. Make the make the sausage like no it’s, it’s, I’m not good at it and, and thankfully my boss gave that assignment to me once and was like, yeah, we’re not doing, we’re not doing that again you were not successful it made the rest of the team unsuccessful and by the way, all the time that you spent on that was still way worse than anybody on our team could have done like that so it was a big waste of time in a couple of different ways. On the other hand, if you are a visionary type and you love to speak about the work, then going outside your comfort zone might mean maybe starting a podcast perhaps. uh, maybe doing more writing, maybe expanding from speaking to blog posting or write or writing op-eds or writing a journal article, you know, whatever, uh, that, that, I’m an example of productive. Growth outside your, outside your comfort area versus learning. HTML or C++, you know, so you can, you can code the website. Um, all right, let, let’s talk a little about Jason because, uh, you, you got, uh, you got forced out of your comfort zone 2018, uh, you say you were given the gift of severance after 10 years. And so tell, tell, tell that, that growth story, yeah, so, so it’s, it’s interesting, um, the catalyst to that was about 2 years before I had gone to with, with many of my coworkers we had gone to a, it was a global, it was called the Global Leadership Summit. I don’t think they do it anymore, but the time that we did it there were, I think they had 75 or 80, um, remote locations around the world. And it was a 3 day conference. It was all virtual. This was pre-COVID, um, all virtual unless you were like in Chicago where they were doing it and um. All kinds of like, uh, Melinda Gates was a speaker, um. Uh, one of the Covey’s was a speaker. Um, Patrick Lencioni was one of the speakers. I mean, it was a pretty, it was a pretty solid cast of characters that were speaking. And um. One of the speakers asked a question. He said, if you are a leader, whose permission are you waiting for to lead? And that just hit me between the eyes and in fact there was a a good friend of mine sitting behind me at the conference who poked me in the back when he said that as if to say, hey Jason, what are you doing? And um so that was about that place was where I was was about 45 minutes from my house. I drove home and I’m like I’m like all right. So I believe do what you can with what you have where you are and I was like, so here I am in this corporate job I’ve been here for 8 years, when is the last time that I was inspired at work? And so as I drove home I was trying to think about that. I went back in my memory about 3 years and I could not think of a time in the last 3 years that I had been inspired at work and I’m a guy who looks for it, right? So 3 years looking for it didn’t find it. I’m like, what about these poor saps that work that I work with who don’t look for it? I can’t, who’ve worked here for 20 years. I can’t imagine if they’ve ever been inspired at work. So I started this little group. It started with an email to 6 people. We had at that time there were 3 divisions, 2 people in each division. I wanted it to be cross-divisional, and I, and I wrote, I wrote the email right when I came home that night. And the email was basically, hey, I just went to this conference I’m inspired wondering when the last time was you were inspired at work. I’m gonna start this thing where we’re gonna get together once a month over lunch we’re gonna watch a TED Talk, we’re gonna have a conversation and then we’re gonna go see if we can change the culture and we called it tribe vibe based on this idea that your vibe attracts your tribe, so what you put out in the world brings your people to you. And with the with the goal of changing the culture in this company. Correct. OK. Yeah, like your tribe vibe that group grew from 6. To 300 people in 9 months, all word of mouth. And um. I was told, uh, very long story short, but basically I was told I, I was brought into a meeting with the, um, legal counsel of the company along with my boss and another VP and they said we have some, uh, we have some exposure risk here by the way, this is one of the companies still today that has a pension plan for people on top of your 401k. OK, so it’s a, it’s a great people, you know, you wanna stay for as long as you can. And they said, well, we, we have some exposure and I said, what do you mean? And they said, well, we, um. Um, You know, you’re using company email, company space, we’re afraid that people might organize. And I was like, You mean like a union? And they go yeah and I laughed. I literally, Tony, I was like and then I looked at everybody and no I was the only one smiling or laughing and they said basically you have to shut it down and what I learned in that situation was a couple things um. I had more and I can say this now after much reflection and some therapy. Um, I had more social and political clout than a couple of the leaders in the company because of this thing that I was doing and so I was told eventually that I had to shut it down because it was an unsanctioned event. And that the things that we were doing, this was pre-2020, they said this, this is not in our 2020 vision for what we want inspiration, inspire, we, we, we, we can’t be inspiring the employees, not on company time. you know, inspiration, that’s a very bad thing for the company to have. And so what’s funny is I knew. Probably 2.5 to 3 months before it happened I knew that my job was gonna be eliminated and I actually knew on the day that it was being eliminated because I got a meeting invite for 8:15 in the morning. I’d never had a meeting at 8:15 in the morning, so I’m like, OK, I know what this is. So what’s funny is I they want you out before everybody else comes in. Exactly. Well, what’s funny is I knew I was traveling when I got the invite and I came back the day before. And I just spent that entire day packing up my desk. I had two desks actually, one in HR and one in the business. I packed all my stuff up and I basically went around. I’d worked there for almost 10 years and I found people that I really had great relationships with and said, I’m probably gonna lose my job tomorrow. I hope to see you, and they’re like, What do you mean? And I loved that because that. That doesn’t happen, right? You get, you get let out before everybody comes in somebody else packs your desk up and then you come in like a sap on a Saturday when nobody’s there to pick up your stuff so that you know nobody can see you well I packed all my stuff up the morning of and I’d already cleaned out my desk and my boss said, hey, I’m just curious, he said, did you clean out your desk yesterday? and I said I did and he said why? And I said, well, because. I know you don’t think this is the case, but I can tell you that whenever these kinds of things happen, everybody in the company knows you guys are the only ones that thinks that think it’s a secret, and he said, so, so you have everything? he said, what about your laptop? I literally had it in my bag. I gave it to him. He said, what about your parking pass? Here it is. What about your company credit card? Here it is. What about your badge? Here you go. And he goes, you don’t have anything left on your desk? and I said nothing. And he said, huh He said wow, he said that’s a first he said I, I will probably always remember that and this is true, Tony. I looked him in the face and I said well that’s great because the company that I am starting tomorrow. As a result of me losing my job, one of our core values is to always be memorable. So thank you for helping me get it started. And you know what’s funny about that too, Tony, is about a year before that happened, my daughter at the time was 8. She came bouncing through the kitchen. We had a trampoline in the backyard. I’m sitting there drinking the last of my afternoon espresso. She comes bouncing through the kitchen, 8 years old, looks up at me out of the blue, and she goes, Daddy, do you like your job? And I was like, oh God, how did, how did she know? So I gave her some, you know, adult BS answer of like benefits and you know you don’t always like everything that you do but blah blah blah try to keep it short and sweet and I looked at her and I go, does that make sense, sweetie? And I’ll never forget that she, she goes, she took a big big big big deep breath she went. And she looked up at me and she goes, yeah, I guess, and then she goes. I still think you need a new job, damn, and ran out, leaving me wisdom of an existential crisis 8 year old wisdom, and a year later and a year later I was done. So she, she knew, and, and I will tell you that that. Even then I was, I was grateful for the push off the edge because I had been in the comfort zone of the paycheck and the things and I wasn’t gonna start unless something like that happened and that was the catalyst and talk about getting comfortable being uncomfortable real quick um that’s what I did they did give me severance which was great and I use that as like a small business loan that I didn’t have to pay back and. Here we are almost 10 years later. Congratulations. It was, it was a gift. It was, it was, it really was. It really was because I don’t know how much longer I would have toiled. Yeah, I could say toiled in misery because I was pretty miserable by the end before I would have said enough’s enough. Yeah. Let’s talk more about the idea of. Asking others for help. We, uh, we, we skirted on a little bit, you know, in, in the founder scenario, but it doesn’t only apply to founders. Recognizing what you know, what you’re great at, what you’re not, and what you need help with, and bringing others for that help. Yeah, and I would say the first step in this is just to know that you can’t do everything and I, I coach a lot of executives and I would say. 99% of executives that I coach, we eventually get to a conversation where I say, Where it just becomes evident that that um complete perfection is the goal of whatever it is they’re doing. And I say, so perfection is the goal, right? And they’re like, well yeah, of course, um, well why aren’t you asking for help? Well, because they can’t do it this way and they can’t do it this way and they can’t do it this way and I do this and I do that and I say, OK, well then here’s what I’d like you to do and if I’m sitting face to face I will do this. I’ve done it several times. I’ll shove a piece of pad of paper across the desk with a pen and I say, OK, so if perfection is the goal and that’s where you’re trying to get to and nothing is good enough, can you just take as long as you want, by the way. Make a list of all the people that you know who know everything and never make a mistake. I’ll wait till you’re done. I’ve never had one person put one name on that list. And the point of that exercise is you have made perfection the goal and perfection is unattainable, so the first thing that you have to be willing to do is to say I can’t do it all. I have to ask for help and if you can get that’s first, secondly, if you can get over that people are gonna do it differently than you, if you can get away from the how it needs to be done and be more focused on the end result, I think that’s a lot easier to let go. Um, because so many people are like, but I would do it this way or I would start here. Does it matter if you still get to the, if the product looks the same, does it matter how the sausage was made? I don’t think it does, but for some people that’s where they get hung up. And then the next thing is this, and it goes back to the sort of and kind of thing. If you’re gonna ask for help and I’m gonna give a shout out to a lady named Jenny Robbins who taught me this when I first started my business. She has a core belief, and I’ve seen this core belief in action, and that core belief is that people genuinely want to help. They genuinely do want to help. And the more simple and easier that we can make it for people to do that, the better our chances are at getting help. So here’s what I mean by that. So if you say picture two different types of emails you’re sending, you’re sending out an email because you need help at an event this weekend, it’s your biggest, let’s call it, let’s say it’s a, it’s a golf outing, OK. You send, you’ve got, you know, 50 people in your email contacts that say, hey, anytime you need help give me a call. I’d love to help. Great, so here’s your, here’s a time. So you reach out and you say, hey. You know, over time you all have told me that you wanna help and now’s the time and so this weekend we’re having a golf outing and we would love any help that you could provide. We start at 6:30 in the morning, we’re done at 4:30 in the afternoon and we would love it if you could come help. Well, did you just ask me to go from 6:30 in the morning till 4:30 in the afternoon? Because if so, I’m not giving up 10 hours of my Saturday likely why? Because I like being comfortable and that’s gonna make me a little uncomfortable, so I’m not gonna do that. So put that next to. If you’re on this email, it’s because you have said hit you up when we need help. This Saturday is one of those opportunities. We have a golf outing. It’s our biggest moneymaker of the year. We’re looking for people to sign up in 2 hour slots to do this, this, this, this. Down below is a form you click on it. You can put your name and sign up for what you want. I’m gonna follow up in 2 more days if I don’t hear from you. We’d love to have your help. That’s a very different ask for help, and you’ve made it very easy for me to sign up. Versus, you know, Send me back an email and we’ll find a time and we’ll go nobody wants to do that make it super simple, make it super easy and the same with the board, you know, people are like. I didn’t know this when I when I got on boards um somebody told me this who had a lot more board experience than I did they said, well, you know, when you, when you recruit a board you want that board to give you money. Uh, it’s kind of an understood that the board members are going to give you money and I was like. That’s new. That’s news to me. Understood. Well, there’s a, there’s a problem. It’s just understood, right? And, and so again, for me. When you, when you make an ask for somebody to be on the board, why are you asking them? Hey, you’re, you’re a genius at strategy. We’ve struggled with strategy for the last couple of years. We have 4 board meetings a year, 1 a quarter, plus a half day planning thing. I would love it. If you would, would come check out a board meeting and see what it’s like, get a taste. And then if you would agree we would love to have you as our strategy person on the board for the for the coming year for those 5 meetings. I really think you could help us so that’s the commitment 2 hours, a quarter, a half day at the end of the year. You’ve just told me exactly what it is. I don’t feel uncomfortable asking questions because you’ve laid it out, but it’s totally different than, hey, we need, man, we are really hurting for board members. You know anybody who wants to be a board member? Would you like to be a board member? What does that mean? What does that look like? What am I doing? How am I helping? Why are you asking me? Do you just need a body or is it because I do something well? And by the way, if I do something well, I love to hear that from you that we’re asking you to do this because you do this well because we all have egos, most of them like to be stroked, so yeah, that feels good thank you for asking and I would like to go use my talent in that way to help your organization. So being specific and just making it very easy and very simple for people to say yes. The more clicks, the more barriers, the more challenges you put in place between the ask and the yes, the less likely it’s gonna be for you to get the yes. Leave it right there. That’s Jason Barnaby. Even his, uh, water bottle is orange and fire, fire orange. Jason Barnaby, he’s the. Chief Firestarter at firestarters Inc.com. And you can connect with Jason on LinkedIn. That’s where he and I first met, thankfully. Yeah. Jason, IU, congratulations on, uh, the big Indiana University, um, is it, was it baseball, football? No, it was football. Football national, national championship, first ever in, in, uh, school history. Exactly, that what he just, what he just said. And thank you for sharing, uh, wisdom, on, on selling, on, on bringing people to our cause. That’s, that’s what we’re selling. We’re selling our cause. And, and it’s important, you, you know, somebody asked me once, they said if you don’t tell the story, who’s going to tell it? I think that’s a great, it’s a great, who’s who’s telling your story to bring the people. Because that’s, you can’t do it on your own. Next week, emotional intelligence for leaders. If you missed any part of this week’s show, I beseech you, find it at Tony Martignetti.com. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martinetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit radio. Big nonprofit ideas for the other 95%. Go out and be great.

Nonprofit Radio for August 25, 2025: Put The Fun In Fundraising & Adopt New Software

 

Sarah Angello & Dinesh Nadar: Put The Fun In Fundraising

Sarah Angello and Dinesh Nadar want to see you have enjoyment, pure fun(!), in your fundraising. They reveal the psychology behind gamification, and share elements and case studies of successful gamification. This will help you shift the power dynamics between your donors and your nonprofit. Sarah and Dinesh are both from Daffodil. (This is part of our coverage of the 2025 Nonprofit Technology Conference.)

Melissa Dickinson, Evelyn Dickinson, & Nikki Neuen: Adopt New Software

Our panel supports your new software project with advice around leadership; champions; communications; preserving ideas; requirements; migration; smooth launch; post-launch strategies; and more. They’re Melissa Dickinson, Evelyn Dickinson and Nikki Neuen, all from Logical Alternative, Inc. Their titles are Ace, Diva and Maven, respectively. Their resources for you are at https://logalt.net/25ntc/. (This is also from our #25NTC coverage.)

 

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Welcome to Tony Martignetti Nonprofit Radio, big nonprofit ideas for the other 95%. I’m your aptly named host, and I’m the podfather of your favorite hebdominal podcast. Oh, I’m glad you’re with us. I’d come down with giganto mastia. If you inflamed me with the idea that you missed this week’s show. Here’s our associate producer, Kate, to tell us what’s going on. Hey Tony, it’s our penultimate 2025 nonprofit technology conference show. First, Put the fun in fundraising. Sarah Angelo and Dinesh Nadar want to see you have enjoyment, pure fun, in your fundraising. They reveal the psychology behind gamification and share elements and case studies of successful gamification. This will help you shift the power dynamics between your donors and your nonprofit. Sarah and Dinesh are both from Daffodil. Then Adopt new software. Our panel supports your new software project with step by step advice around leadership, champions, communication, preserving ideas, requirements, migration, smooth launch, post launch strategies, and more. They are Melissa Dickinson, Evelyn Dickinson, and Nicki Nen, all from Logical Alternative Inc. Their titles are Ace, Diva, and Maven respectively. On Tony’s take 2. Ask hard questions. Here is, put the fun in fundraising. Thanks for being with our 25 NTC coverage. We are together at the Baltimore Convention Center, where our coverage is sponsored by Heller Consulting. Our topic now is putting the fun in fundraising, gamification strategies for donor engagement. With me are Sarah Angelo and Dinesh Nadar. They are both co-founders with another person, not with us, of daffodil. Um, Sarah, why don’t you start with, uh, you can explain what the daffodil does. It’s not, it’s a lovely name, but, uh, it’s not descriptive of your work, so tell us what you do. First of all, Tony, thank you so much for having us. We’re really excited to be here at NTC in Baltimore. This is Daffodil’s first NTC and The reason why it’s our first NTC is we are a new company. We were actually founded at the end of last year, so still in our first year. Thank you newlywed. It is our newlywed year. Congratulations Dinesh, so exciting for us to be invited to speak at NTC this year and present on this topic when we’re still kind of a baby startup ourselves. What do you do? Uh, so what Daffodil does is we are a strategic philanthropy platform that connects high impact nonprofits with donors that are looking to make an impact with their philanthropic capital. We work with donor advised fund holders, wealth advisors, uh, philanthropic consultants, foundations, and really the the entire universe and ecosystem of people who help make charitable giving. Uh, and we are that mechanism for directing that gift and providing impact and accountability into the gift itself, and we do that through a tech for solution. That’s right. The platform is called Daffodil yeah like the host of this show, your your platform is aptly named as well. Dinesh, why don’t you get us get us started with the uh. Gamification strategies. What um what what are we talking about? What what well no what is gamification? let’s start with the basic um so the way we think about this is, uh, a lot of nonprofits time and effort is spent in communicating the impact. That they have uh on the communities and um they are doing that while they’re actually doing the work to support those communities. And when we think about gamification, we think about how um this could be made a lot easier for the nonprofits but also made appealing to the donors in terms of how they’re viewing their impact. And so the way we think about this is there’s already so much data out there about nonprofits and their work, they leverage social media. They leverage newsletters, um, there is so much information out there with the IRS and so one way of looking at it is, uh, taking all of the data that we have and putting it through layers where it becomes visually appealing to the donor in terms of how that impact is being shown. And so, uh, we look at this as, you know, when a donor comes in and they look at uh what a nonprofit’s work is they see uh almost like an impact journey of this is what they’ve done. You know, a few months back, and this is how they lit their impact and this is what the impact of their donations are. And so it’s all, yeah, it’s basically bringing the gamification aspect into how impact has been visualized for the donors in some ways the visualizations but yeah if if I were to reduce it to one question. when you ask people why do you give? Why are you motivated to support a cause? why do you contribute your time and resources? The answer that you hear most often is to make an impact. Donors give because they want to because they find it satisfying. They want to be part of something bigger than themselves. And very often nonprofits kind of lose sight of that and how they’re communicating their impact and how they’re engaging with their donors. They focus on maybe minutiae or things that are unique to that organization rather than solving that critical question at the heart of why a donor chooses to give. They give because they want to. It allows them to be part of a community larger than themselves to have an impact. There’s a cognitive resonance and there’s an emotional resonance tapping into that, that’s the gamification. You’re making giving fun again. You’re making giving part of what a donor wants to do. OK, yeah, let’s say a little more about making it more fun and um. And and the psychology behind this gamification. Absolutely so donor motivations are really key to why they give and the psychology, the behavioral psychology of how we think about donations and giving and philanthropy, a lot of it has grown out of consumer psychology and what we know about people’s spending habits in general. But when you restrict it to the philanthropic landscape and there are so many great reports on this, I really like the CCS fundraising report, Giving USA. Uh, the fundraising effectiveness project, these are all people who are doing fantastic work about understanding donor motivations to give and what it often comes down to is there’s this social aspect, there’s this aspect of wanting to be part of something bigger and make that investment. And when you don’t have that uh connection, you don’t have something that’s pushing you to make that gift your your dollars stay dormant there’s so many people that want to give that want to make a difference and they just don’t know how. So how do you see this methodology pushing the the donation? So what we do at Daffodil to solve for that is we make it really seamless for uh for donors to give with nudges with uh monthly sustainers where they opt into making a monthly contribution that goes out to high impact nonprofits we do the matchmaking for them. And then as a result they’re going to get ongoing visibility into impact and accountability metrics so instead of having to chase down that information from 7 different nonprofits that you support on their timeline every month we’re making sure that you’re seeing what your gift really does the outcome of your giving, which is what supplies so much of the joy and satisfaction of making an investment in your community. OK, and Dinesh, you’re you’re saying the the way you’re doing this. Frequent reporting is is visualized gamification, so, so like how, how are we turning the donation in the donation and its impact as you’re saying Sarah into a game visualization, um, I’ll give you uh kind of a hypothetical example of that so. Um, this is something we’re still kind of evolving from a daffodil perspective, but let’s say you are coming into daffodil or any kind of, you know, from, from a gamification perspective, you, you have an idea of what you want to donate. Um, but that’s where it is, right? You’re still figuring it out. And so, uh, imagine if you come into a platform where you go on a product where you go, OK, I would like to donate, um, $10 today, um, and so, uh, and we ask you a series of questions in terms of, um, are there specific cause you mind, are there specific geographies you have in mind? And you can almost kind of use that information that the donor provides to give them a retroactive perspective. If you had donated, let’s say 6 months back hypothetically, this is what your impact would have been. So we’ve kind of gamified the experience to the point where they’re actually seeing their impact if they had actually done it. If you had donated to this specific organization or to these causes, uh, in general, and this is how your money would have gone to these organizations based on our matchmaking in general. So if you, if you think about. Um, Daffodil is a platform trying to match make based on your causes, we can actually leverage that information and create that kind of network and say this is your impact. Does that make sense? But, but even hypothetically this would have been your impact if you had given. To this specific organization. It could be a specific organization. It could be organizations which are part of that cause area in general whatever causes you’re trying to support. So be, be, be, uh, you can restrict to specific organizations that you’re interested in or you can go broader in terms of these are specific geographies or I don’t want myself to restrict to a specific organization, but these are the specific list of cause areas that I’m interested in um for the. Uh, the 99 and 0.9% of listeners who are not, uh, daffodil clients because you’re very new and they haven’t heard of you yet, what can they and and our listeners are in small and mid-size nonprofits which I imagine is your target, uh, target demographic nonprofit. Um, what can they take away from the gamification and strategy? Yeah, well, there are 3 things I’d say to that. I’ll add one for you. uh uh talk to Daffodil might have been too modest to say sign up for daffodil. It’s free for nonprofits to join us. It is free to get in front of donors. We don’t charge nonprofits, so sign up, join up, join our, our mailing list, get daffodil.com. Um, let me tell you some more about other things that you could do to bring gamification processes into your fundraising and into ways that you engage with your supporters and stakeholders. The first thing that you can do, take a look at your messaging and ask yourself what question is this solving? If a donor is looking at my materials and looking at my communication strategies, what am I actually telling them? Is this solving their question of how am I making an impact and how are we making an impact together? So that’s one thing you could do. The second thing you could do, giving is supposed to be fun. If someone is volunteering with you, serving on your board, being part of your mission, they’re not doing it because they have to. They’re doing it because they want to. How are you respecting and leaning into the fact that they’re choosing to give you their money and their time? How are you celebrating that choice and making that an easier choice to make? And the third thing that I would tell you is have fun with your campaigns, have fun with your fundraising and don’t be afraid to inject some personality into it. In our session that we’re leading tomorrow, we’re talking about two case studies, one from a really large nonprofit in Minnesota and one from the mid-size nonprofit in San Francisco. And both had tremendous success with campaigns where they threw away their historic playbook and leaned into something that really resonated with their communities and was unique to their mission. It allowed them to re-engage donors who had walked away. More than 60% of donors give once and never give again. That is a huge opportunity that’s just left on the table. And when you get creative and think out of the box and inject some personality into your brand into your fundraising, that’s a huge opportunity to win them back. I’ve heard uh donor attrition rates even higher than 60 75% plus after the first gift, right, so share the story of the San Francisco mid-size nonprofit, what they did to throw away the playbook, have more fun. So this was a campaign that I ran about 4 years ago. And we knew that we wanted to do more digital fundraising and my pre daffodil days it’s hard to believe when you’re just a seed daffodil was just a seed in fact, a daffodil daffodil is a bulb. It’s a bulb, not a bulb. Alright, so you were, you were, you were in your pre-bulb. Alright, alright. Let’s take any further than we don’t grubs and worms and fertilizer and balancing in the soil that go ahead. So my pre-daffodil days I was a fundraiser. I was a frontline fundraiser at nonprofits of all different sizes. I was working for this organization in San Francisco that had a demographic that a lot of people assume don’t give online, a demographic that’s mostly older, older than 65. And I wanted to try something new, so just to have a little bit of fun, I found a local celebrity who was really well known to our mission area, um, not someone who’s a household name, not someone that has a massive social media following, but someone who if you were into her mission and into her knee, she’d say oh that guy, cool, and we asked him if he’d be willing to make two phone calls. And he said two phone calls like, OK, to people who are interested in what I do, sure. So we ran a campaign just saying give any amount and this niche celebrity is gonna randomly call two supporters and you’re gonna get 15 minutes to talk to him. Uh, this was a campaign that cost me $0 to put together. It just leaned into a relationship we already had with someone who cared about our mission. And the campaign was tremendously successful in re-engaging donors that hadn’t been active in 3 or 4 years. It had our largest open rates, our largest conversion rates, our largest forwarding rates, and it was something that was totally different than anything we’d ever done before. It was ring ring the celebrity is calling you wanna talk to him. And that unusual approach of what you get for donating um really resonated with people and two years later, many of those new donors who came in as a result of that campaign were still supporting. OK, so you helped to defeat your what uh what would have been a higher donor attrition rate after the after the first year 2 years later, many were still with you what you normally would expect to be like a 75% attrition rate was I think about 40%. Yeah, very good half um, your session description talks about, uh, shifting power dynamics between between donors and nonprofits. Dinesh, how, how are you doing that? Yeah, um, so the, the way we think about this is, uh, in terms of what a power dynamic is, um, so the funds obviously are sitting with the donors in general and um the, the way we think about this, there’s this aspect of nonprofits, um, having to solicit those funds in terms of, you know, from their perspective, like what is, what does this look like? And so shifting the part. in our view is basically creating a balance where um the information flow is more seamless in terms of how nonprofits are communicating their impact um is resonating with the doors in a way where it doesn’t feel like I’m being asked for something and that is why I’m providing this information as opposed to the proactive aspect of this is what we’re doing and donors. Actually appreciating that. So, so that’s where kind of, you know, the power dynamics of not being asked or tools to do something as opposed to being this is our impact and we’re communicating this and this, this is, uh, you know, the impact for work and uh so that that is an essential like the information flow kind of rebalancing the dynamics in some way we’re contributing here too we’re creating, yeah, we’re contributing work. Toward the solution to the problem that we’re all we’re all committed to the proactive aspect is what I would call out in terms of not being asked for it. So I think that contributes to the kind of the dynamics in some ways as well. And Tony, nonprofits waste so much time doing custom reporting this and bespoke communication for all different funders and supporters. What we’re doing at Daffodil is we’re reclaiming their time from that, uh, very custom, very unscalable action. Instead of being a development person who’s leading communication and talking to a portfolio of 100 different donors with 100 different ways that those donors like to hear from you, we are building something where your one approach to impact and communication and outcomes is what’s going out to your portfolio of 100 donors. Instead of having to focus 1 to 1, we’re one to many. So you no longer need to spend your time with these custom impact reportings and different ways of communicating to different donors because we believe that we’ve found the best way to communicate your impact to donors and we’re doing that for you. That’s contrary to a lot of advice which is segment. Be, be, be specific in not only in asking but also in reporting specific to what the person is that that cohort is is is interested in. Absolutely and when a donor joins daffodil we know what they’re interested in so we can do this for the nonprofit instead of having to customize their communication to each specific donor we take their impact information through our platform and we’re giving that impact and accountability data to our network of donors. OK, OK, um, we have a few minutes left. If there’s something we haven’t talked about yet, you’re as you plan, you said your session is session, but um what else is absolutely our session is just one step of what’s kind of next for a pretty busy 3 months for daffodil. Uh, we are a young company as we mentioned, and we are. Um, just wrapping up a pilot phase of our product, but in June we are launching our product to the Denver area. That’s where I’m from, uh, so any nonprofit in Denver, any supporter and donor in Denver, they can be part of what we’re building. We’re going to be hosting a launch event. You can stay tuned and follow Daffodil more for what’s going on in June, um, and then beyond that we’re going to be going live in different localities throughout the country. Through the remainder of the remainder of the year, that’s right, we’re going to be targeting Miami, where our third co-founder is based in New York where Dinesh lives, and other parts of the country where there are a large nonprofit presence. OK, Dinesh, where do you live in the city? Uh, Manhattan. What part of Manhattan? Midtown town in the 30s or so, isn’t it? Yeah, yeah, OK. Yeah, been there 20 years almost. Uh, like Madison Ave, Madison Madison 20, OK, right, I lived, uh, uptown in for, uh, 10 years. Now I live on a beach in North Carolina. OK. I did live 10 years in Manhattan. Um, all right, well, uh, good wishes for Daffodil. Thank you. Thank you Tony. Thank you for sharing about gamification, um. Yeah, and uh, so would you give a shout out Dinesh do it this time, how can people followffodil? Yeah, so just go there, um. It’s absolutely a bulb, um, and, uh, yeah, uh, that’s the easiest way to get to us, um, we’re on Instagram, uh, other social media as well. Look up Get Daffodil. You’ll find us there as well, and then, yeah, hit us follow, um, and then we’ll we’ll go from there. All right, thank you very much. Sarah. No, that’s correct. That’s incorrect. Sarah Angelo Sarah Angelo, co-founder of Daffodil, along with her, uh, to, uh, the other of, uh, how would I say, along with the second of three, that’s how I would say it along with her second of three, co-founders, uh, Dinesh and Nadar, and thank you for being with Tony Martignetti nonprofit radio coverage of 25 NTC where we are sponsored by Heller Consulting. Software services for nonprofits. It’s time for Tony’s take two. Thank you, Kate. Asking hard questions, I just spent 2 days. On site with a client, uh, and uh it was uh facilitated by uh another consultant. Uh, the subject of the two days of meetings was their, their digital marketing. And we asked a lot of hard questions. Like, you know, what should the organization’s primary messaging be? What are, what are our most, you know, most Mission, brand, and value aligned messages. Um, is our own messaging aligned, consistent, you know, across, uh, all our channels, print and digital, and all the platforms that we, that we use, uh, they’re, they’re predominant on uh Facebook and Instagram and Twitch. Uh, so, you know, so is messaging consistent and You know, what, what, what can we do better? What, what channels and platforms can we exploit more, uh, what should we be cutting back on, or maybe, maybe even ending. Um, do we have all the skills that we need in, in the team? Are there people on the team that need support or investment, professional development? Um, so, you know, it’s just, it was just a very, very valuable two-day exercise. Everybody felt very good about it at the end. Uh, it’s an exhausting exercise. Again, it was facilitated by someone who facilitates meetings and, and also knows digital marketing. That is not at all, neither one of those is MySpace. I’m, I mean I was there talking about planned giving and a little broader, but I was not leading the facilitation. You need, you need a pro to. To do this, to coalesce all the opinions and. Find the through lines, right, and just help manage the conversation flow cause there were probably 1010, 11 people around the table, so. Uh, you need, you need a pro helping you to do this, but just the overall thing is just, you know, it, it was valuable. It was, uh, it was reflective. People were genuine about what their needs are and about what they think they could do with a little more, you know, support or investment and Uh, what they feel they’re not, they or we are not doing well, you know. Um, you just A, uh, a reflective and informative exercise overall, uh, over, over two days. So I encourage you to have these occasionally, whatever subject it may be for you. For us, I said, as I said, it was digital marketing, but you may be aligned and or have concerns about something totally different. It’s just, it’s just valuable to take time away. Everybody puts their phone down, closes their laptops and participates in a. In an exercise devoted, you know, everybody’s attention. Focused on whatever the subject is that uh you want to cover. So asking hard questions, it’s uh it’s, it’s valuable, it’s insightful. And that’s Tony’s stick too. Kate, Sounds like you learned a lot and had fun. Uh, we did learn a lot. Yeah, there’s, there’s a lot to do in follow-up though too. You get all important follow-up, you know, things have to actually be implemented that you talk about. And yeah, it was, it was fun, uh, exhausting, but, but fun, yeah. And you said this was in New York? That was in New York City. Yes, I was in New York City for 2 days. Yeah. Yeah, you probably know my next question. Did you go to Broosh bagel? Well, actually, all right, I misspoke. I was not in New York City. I just said I was, I just said I was in New York City. I was not in New York City. I was on Long Island. I was, I was on Long Island. So no, no nosh at noro nosh at 85th and Broadway, not this time, no. Good. Anybody, uh, traveling to or living in New York City. Broad notch bagels. Uh, Kate knows it because her school was there, ADA, where she trained for two years, and I know it because she brought me to it. Yes, for after my graduation. Well Tony, I have to show you this bagel place, my favorite bagel place. Now I want people to know that that was not the Graduation celebration meal was not a broad notch. We went to a very nice restaurant to celebrate your graduating bagel, bagel shop. The only thing my uncle got me was bagels, bagel. Hey, but the bagel had salmon on it. It was, you got fresh sliced salmon. That was an upgrade. That, that was a meaningful bagel, graduation bagel. Yes, no, we did, we did it before. I do remember. Yes. Um, oh, we’ve got boooo but loads more time. Here is adopt new software. Hello and welcome to Tony Martignetti nonprofit radio coverage of the 2025 nonprofit Technology Conference. We’re all together in Baltimore, Maryland at the convention center, and our 25 NTC coverage is sponsored by Heller Consulting technology services for nonprofits. The session we’re talking about right now is adopt new software, get buy-in, training and integration. My guests are Melissa Dickinson, Evelyn Dickinson, and Nikki Nen. Melissa is communications Ace at Logical Alternative Inc. Evelyn is founder and technical tech diva at Logical Alternative Inc and probably not too surprising. Uh, Nicky is also at Logical Alternative Inc. Uh, Nicky is client success Maven. Welcome, welcome everybody. Melissa, Evelyn, Nicky, welcome. Thank you so much. Thanks. We have an ace, a diva and a Maven. This should be very right, keep it light. Let’s not, let’s not, yeah, that’s, I love it. Let’s not take ourselves too seriously. Yes, thank you. Good, good. OK. Uh, I like I’m the boring one, host. Any schmo could be a host, but it takes talent to be an Ace diva or maven. All right, uh, adopting new software. So Melissa, let’s just start with you. Could you just give us an overview of the, the subject matter that you covered in your session about adopting new software? What high level view? Sure, um, so we’ve been doing this exact thing for about 35 years, um, so when we decided to come to N10 for the first time. Um, well that was a topic that was on the list and I said, well, if we’re gonna talk about a topic we should talk about that one, and so it’s a lot of material, you know, there’s many layers to that process, um, so we just kind of started from the beginning, the planning stages, um, how do you get buy in from your leadership team, how do you make sure that everybody is taken, you know, taking along for the ride you find your champions, um, and so we talked a lot about that in the session. How to make sure that your team is always communicating and in a safe space and you’re making sure to record ideas and possible risks and pitfalls and all that so we talked a lot about that then we got into the technical side of it which was your requirements gathering, how do you decide whether you can do it all in house or whether you need a consultant’s help, um, we got into what are the data migration sort of strategies and pitfalls, things that can come up along the way. Um, and then what do you do for launch to make sure your go live is smooth and finally what do you do post launch. So it’s just, you know, basically from A to Z, how do you get this done with the minimum amount of pain and the highest likelihood of success. OK. Uh, let’s let’s at least get through the, yeah, I was gonna say let’s at least get through the, the, the non-technical part up to and uh stopping short of requirements. But we, we might go further. There’s no reason not to go further. I’m not saying cut it off, but let’s at least get through the. The non-technical section. So, leadership, our leadership buy-in may just continue down the line, uh, logical progression. Uh, Evelyn, can you get us started with uh how we get leadership buy-in? Yeah, um, it’s, uh, sticky wicked. uh, you have to first make sure that your leadership really believes in the product uh absolutely believes in the cause, what’s happening, why you’re doing this, and, um, you have to get them to publicly acknowledge that to the entire team, um, you know, a lot of times and, and it actually came up in our presentation where folks, um, I think they. Especially your leadership, they want to hedge their bets sometimes they’ll be like we need this done, um, and if you get it done great and if you don’t then you know you fall on your sword it happens um I think you know we’re as leaders we’re all so pressed we’re so busy. And um so one of the things we talk about is making sure that you have a healthy organization before you get started you have a healthy um acknowledgement from your leadership team that this is an important thing and that the whole organization is going to be committed to it um so you’re not constant. um struggling internally, uh, with folks who who who maybe um don’t wanna commit the resources like at the management at the like, you know, uh, department levels, uh, because it does require, especially with larger implementations that affect the whole organization, um, it just requires everyone’s commitment so you gotta start there make sure that the leadership is committed it’s OK um. That, that could be let’s uh drill down a little further in terms of getting that leadership by so you’ve made it clear that leadership has to be committed, you know, publicly, but to get that leadership by to get that commitment, uh. I’ve had previous NTC panels other years say, you know, it’s valuable to have allies. Like if, if you feel a business need, it’s valuable to have an ally or two to help you make the case. Can we, can you talk some about getting the leadership to the point of commitment? Yeah, you know, it’s interesting that actually came up at our panel as well. Um there was there was one there who was um facing very similar issues and um she asked us after the presentation about that very thing. Um, she had a boss who was not, um, willing to get committed, and they were looking for solutions and, um, a lot of times you can go laterally within the organization so I should say I used to be the CIO of a multi-billion dollar company, um, so I have a perspective of being that person. Um, and so, you know, you just need to find um the believer, right at the, at the leadership level, um, someone. Is going to uh recognize the value of what you’re trying to accomplish and if they don’t then you know you shouldn’t start. I, you know that it’s hard to say that sometimes, but if you, if you can’t get there, you shouldn’t start, yeah, because you’re gonna fail and you’re not gonna get the commitment and then it’s gonna be twice as hard the next time, right? So you just have to, you know, you have to just reach out within the. find out where the, I hate to use these bus, the value proposition is, right? This is gonna save so much time or this is gonna save so much money and then you just have to find the person that that really has the bandwidth to care because we’re also pressed. And the, you know, you know, retrench and ally 6 months from now, you know, it may take some take some time across the organization’s Nicky. It looked like you were gonna add something, yeah, yeah, I just wanna add in there that in the process of figuring out what your solution is or what the change needs to be what we talked about in our presentation was interviews with people who who will be doing the process. So who will be using the software interviews with leadership and so various levels within the team and uh often within those interviews you find your champions and and you’re able to find and use those in your use case why why do we even need to make the change? Why are we going into the situation to begin with and then along with that. Um, logical alternative has all, you know, templates for gathering requirements and things like that. So in the process of doing the research within the organization of what’s needed, very often you can find the evidence that’s required to convince leadership the but the that particular challenge of finding the person to just say yes and stand behind it. Um, it sometimes it goes a little bit further and like Evi was saying that requires going lateral or. Using numbers sometimes it’s using numbers. Melissa, you, you, you actually raised your hand. I was gonna say exactly what Nikki just said Nikki covered it. The only other thing we talked about, yeah, bring the data, right, bring the data. So if you can come to leadership and say we did interviews with the whole team and 72% of them said that this is a pain point and it needs to be solved for them to do their job well. That’s hard to argue with, so that was the one thing. You know, just like Nikki said, and the other thing is sometimes we also had somebody in our panel who said everyone in the organization is too busy, does not have time to do this work, to do these interviews, and I said that’s the point at which you think about do we need a consultant to do these interviews. So yeah, and then we just kind of jumped out of step but you you’ve got to get the leadership in before you can take the time to meet with the. Has to to take the time to interview but once you do once you get down to the uh folks we call process owners or the people who are literally doing the work that you’re trying to improve upon that’s where the golden opportunity is uh you do the discovery you get findings you roll all those up and then you can make a presentation to the board that really usually drives. Evelyn, what did you call them process flows, the, the, the, you know, the folks who actually we used to call them. I don’t know is that an outdated I I got a degree in information systems in 1984. I’m actually trying to be more um when you have. Who’s a process owner they’re responsible for that or they’re the subject matter expert on a particular work flow. OK, yeah, maybe, maybe not the end user right they may be they may be the person who’s responsible for the outcomes of that or the devisor of it of Florida. OK. Uh, Nicky, so you brought up champions, uh, a couple of times. We’re not at the champ, so now we’ve got our, uh, public. Explicit commitment by uh by leadership, no question. Now the champions, that’s the next step, are the champions are the champions are the champ I’m not gonna do that to you all. But nor should I have nor should I have, um, ideally you’re gonna have champions within your, your user groups if you will and in leadership and on your implementation team and your champions are gonna be the people who are sort of your early adopters. They’re the people who are gonna help buffer the flow of complaints and grouchiness that is absolutely coming your way. Um, and, uh, and then they help. Keep the the optimism of this change going right? so they’re the people who are saying, hey, you know that thing that you used to hate? I think I, I just found the solution in here right? um, it’s also the person whoever is doing the roll out is also going to complain. You are also going to complain even if you’re leading this change. Uh, it’s best that you not complain to the people who are already grouchy, right? So your champions are your insiders. And um in leadership you’ve got a champion there maybe buffers. I’m not trying to change your language, but like they’re they’re buffers between the the you yourself and leading the leading the thing, leading the project, uh, are gonna be complaining. So they’re they’re buffers, maybe they’re therapists too. I don’t know, but they’re certainly protecting from the from the groundswell of, of discontent. You’ve created with this project, right? Evelyn, oh well, I was just gonna say that, yeah, not necessarily. Well, I mean, I, I tend to, I didn’t know, no you are not overstating that. I’m a very positive person and I also have a deep belief in humanity, um, so I’m a, I, I’m a martial artist, so I use a lot of kung fu, um, terminology and um. And, and that’s not uncommon in in uh business process change, um, so what happens is, is as you’re doing, uh, the interviews so you, you identify all your work flow processes that we’re gonna renovate you find the folks who are doing them and who have deep knowledge of those processes you document what we call the ASIS, then you identify and interview all of the folks involved as many as possible. And you mine that for information and in the process of talking to those folks um you find folks who are just really positive about this change they’re excited yeah yeah they’re really excited about it but the other cool thing is, is, is we’re talking about Grouch. is that you know uh everybody doesn’t approach everything from a positive perspective and that is super valuable so what you do is um when people are being negative you don’t take it personally you value that input and you um work with those folks and uh I like to call them risk managers, right? You value them you value their input, you sit down with them and say. What is what can go wrong, you know what is, please share your valuable perspective. Let’s make notes of that and what you do is you turn these people into champions you turn them into folks and say like, hey, we have got, we’ve gotta fix these problems. We, we need to address these concerns and let’s not that like Nikki mentioned this problem that you have, we can solve that we’re gonna. To take care of that. I mean, that’ll help convert this bottleneck that I’ve experienced for years is not gonna be resolved and and maybe that’s cynicism, maybe that’s fear of change, maybe they’re just not really great at, you know, technology, maybe, you know, their toaster broke that morning. Maybe they’re worried about losing their job or losing their relevance in the organization. So asking why they’re resisting what’s what’s, you may hear a lot of symptoms, but what’s what’s the real discontent. Evelyn, you mentioned something that I think maybe. Oh, yeah, so when you’re when you’re trying to read, thank you for translating, yeah, she speaks Evelyn, yeah, um, so yeah, your current work let’s just take a very simple example like you’re say you’re trying to rebuild your donor management work flow, right? So I like how she says that’s simple. We’re gonna take a simple example. Sorry, yeah, so you know you get a donation on the website, uh, it goes to, you know, it notifies you look and see how much money this person’s donated, whatever that process is, how you’re doing what you’re doing today and you make. A little flow chart or sketch it on the back of a napkin or whatever you need to do, figure out what departments are involved, what individuals are involved. So that’s the way we do it today. That’s the way our current systems flow exactly OK I was just trying to flesh it out for listeners, OK. Uh, I, I thought I heard it as Oz. I was like thinking of the Emerald City. I probably slurred it, but that’s kind of fun too. Well, we’re approaching, right? We, we’re approaching the Emerald City with our new software implementation. So the the the wizard is gonna grant this wizard is gonna grant us all our wishes and dissolve all our bottlenecks and and and your little dog too. That’s the wicked wish. No, we don’t bring her in, um. All right, Melissa, let’s turn to you because we haven’t heard from you recently. Uh, communications, uh, communications and safety, you, you mentioned in in the overview. What what’s the thinking of the, uh, of a logical alternative. So my role in these types of rollouts is a lot of training. I do a lot of the training videos, training repositories, um, sort of on the on the end where we’ve got the new thing in place and now we wanna make sure that everybody knows how to use it, that it’s sustainable. So if somebody leaves the organization, there’s this repository of training materials. So, um, yeah, that’s that’s that’s what, that’s the kind of communication that I’m doing in these sorts of rolls. OK. Yeah, um, so, well, safety, oh yeah, well, OK, that’s in the in in the interview process and in the during the process of the roll out. I’m sorry, I’m confusing it. OK, let’s just talk about the communication, no no I’m sorry. What’s your advice? Well, I think I just what I kind of started to say which is that which is that um. I would say, you know, keep in mind that the people who are here now may not be the people that are doing this job in the future or you may want to bring people along over a period of time so you you kinda wanna group your training groups, you know, so that you’re not trying to train people in different departments all at the same time you wanna take maybe a different approach or a different focus for each group so there’s a structure to the training planning and that’s part of our tool kit that we shared during the session. Um, and then once you have that structure, you sort of schedule your different groups, you have your group leaders, um, and then you have your tasks list that they’ve already given you in the process of the planning, right? You know all the tasks that everybody in that team has to do. So then you create videos for these usually in my case it’s a short video, maybe 20-30 seconds even just for one task at a time. And then we have a repository that we build that is accessible to everybody in the organization that can be added to at any time. So anytime we take a support request that wasn’t already covered, I make a video and I put it in the repository, and then we make sure that on the admin side of whatever system they’re using there is a dashboard that has access to all those videos with a table of contents. So if for some reason everybody in the org was gone next year, you still have that sustainable. OK, that is something that is on that? Yes, we’ll. Yeah, we, we provided a lot of tools in that session because we covered a lot of material. So yeah, absolutely. I also wanted to say, um, could you speak a little bit about um how folks learn differently so we create different tools for them. Yeah absolutely well I you know with with some of the tools that we have now to record video, it’s very helpful because they transcribe so if you’re more of a word learner rather than a video learner you know we kind of get that built in um we also have different types of learning sessions which can be hands on or um you know. I guess we just kind of find out who’s who are we training we often talk to the leader of that team and say, you know, is there a approach that would work better for your team? Now let’s now safety, uh, I was, I was taking notes as you were doing the overview. Where does safety fit in? Well that’s more talking about um the things that Nikki and Abby were talking about which is the um process of gathering all that information the as is right the and the planning, the requirements for your roll out so when you’re involving the team in these conversations you want it to be. Be egalitarian, you want it to be democratic as much as possible. You wanna make sure that you’re approaching it from a fun upbeat this is gonna be good attitude and you wanna make sure they know they’re in a safe space, especially when they’re being interviewed one on one, but also in a group setting that. If you have reservations, if you have questions, it’s safe to ask that because you wanna capture as much information as possible during that planning process during the requirements gathering process uh the more information you get, the better your chances of success and that is created by making sure that everybody’s voices are valued and everybody knows that they can share their thoughts and ideas. And Nikki, um, it, it’s important to record all these ideas that Melissa’s talking about. Yeah, can you expand on that for us? Uh preservation of all these thoughts and ideas. Yeah, for the most part Logical alternative has used uh audio recordings so that uh so that when one is conducting the interviews you you can be as present as possible and ask, ask questions and investigate whatever is coming up, um. It’s wonderful if you can have two interviewers in that space so that one person can take written notes, but um but yeah all of that information is gathered and then is used to inform next steps. That also comes uh brings up another safety point that Abby mentioned in the presentation which is when you when we’re recording the interviews we make sure to tell the person we’re interviewing. This is not gonna be shared with management whole cloth. It’s for our purposes we’re gonna take the relevant information, put it in the report in the repository, and, and anonymize it. Did I say that right? You did, yeah, it’s not an easy word, uh, yeah, that’s super important. Well, reality is often barriers to uh process efficiency have to do with individuals, so you know you you’re not, you’re not after that person’s job, but you, you wanna make sure that um we identify where the barriers in the process are so we can fix them. It’s not, it’s not personal, you know, Nicky, it sounds like you want to add something and and then we’ll, we’re gonna close. Related to that just it was brought up earlier that if someone’s afraid that they’re gonna lose their job or that they will become obsolete then then creating that space for them where they feel hurt and. If it’s possible to figure out that someone might be experiencing that kind of fear, uh find a way to offset it. Because they’re not gonna be completely honest if they’re if the fear is that they won’t be there after this roll out or that their whole existence, you know, the thing they spend 2 hours 3 hours a day doing will no longer exist. The likelihood that they’re not gonna share everything is pretty high. It’s all right thank you. They’re, uh, they’re the Ace, uh, the diva and the Maven, uh, all with logical alternative inc. Melissa Dickinson’s communications Ace, Evelyn Dickinson, founder and tech Diva, and Nicky Nan, the client success Maven, all stuck with, uh, just middling like host any. you need to work on that. I need to work on my self-esteem. I’m in the face of an ace of diva and a maven. I got no chance. It’s unbelievable. All right, thank you very much. Thank you for sharing good wishes to the company. Uh, and thank all of you for, uh, being a part of our 25 NTC coverage where we’re sponsored by Heller Consulting technology services for nonprofits. Thanks for being with us. Next week, our 25 NTC coverage wraps up with your emergency marketing plan and your more diverse board. If you missed any part of this week’s show, I beseech you. Find it at Tony Martignetti.com, and next week we’re gonna be together. Our creative producer is Claire Meyerhoff. I’m your associate producer Kate Martignetti. The show’s social media is by Susan Chavez. Mark Silverman is our web guy, and this music is by Scott Stein. Thank you for that affirmation, Scotty. Be with us next week for nonprofit Radio, big nonprofit ideas for the other 95%. Go out and be great.