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Nonprofit Radio for March 25, 2016: Lead and Matching Gifts & Corporate Matching Gifts

Big Nonprofit Ideas for the Other 95%

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John List: Lead and Matching Gifts

Professor John List from the University of Chicago chairs the economics department and founded the Science of Philanthropy Initiative. No longer must fundraisers rely on tradition and conventional wisdom in campaign planning. You have rigorous science to guide you around lead and matching gifts. How big should a lead gift be to impact giving? Will a 1-to-1 match raise as much as a 3-to-1 match? (Originally broadcast on Feb 8, 2013.).

 

Chuck Longfield: Corporate Matching Gifts

Chuck Longfield, chief scientist at Blackbaud, has lots of simple ways to increase your matching gifts from corporations. Tap into the annual $1.4 billion from 20,000 companies. Did you know that volunteer hours are also dollar matched by many? We start with sector benchmarking and go from there. Recorded at Blackbaud’s 2012 bbcon conference. (Also from 2/8/13).

 


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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host. I have to welcome again our new affiliate station love it w l r i ninety two point nine fm in lancaster and chester county, pennsylvania lanchester welcome, i love our am and fm affiliates throughout the country. Oh, i’m glad you’re with me. I’d suffer the annoyance of otitis media if i heard the words you missed today’s show lead and matching gif ts professor john list from the university of chicago chairs the economics department and founded the science of philanthropy initiative. No longer must fundraisers rely on tradition and conventional wisdom in campaign planning, you have rigorous science to guide you around lead and matching gif ts how big should lead gift be to impact e-giving well, a one to one match raise as much as a three to one match that was originally broadcast on february eighth, twenty thirteen and corporate matching gif ts chuck longfield, chief scientist at blackbaud, has lots of simple ways to increase your matching gif ts from corporations tap into the annual one point four billion dollars from twenty. Thousand companies did you know that volunteer hours are also dollar matched by many? We start with sector benchmarking and go from there that was recorded at blackbaud cz twenty twelve bb con conference and also originally broadcast on february eighth twenty thirteen on tony’s take two i’m at the non-profit technology conference we’re sponsored by pursuing full service fund-raising data driven and technology enabled, you’ll raise more money hey pursuant dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay mobile donation crowdster dot com here is professor john list on lead and matching gif ts my pleasure now to welcome john list he’s the homer jay livingston, professor and chairman in the department of economics at the university of chicago he’s expert in the science of philanthropy and his new project, the science of philanthropy initiative spy is funded by the john templeton foundation. It’s, a research and outrage venture and we’re going to talk about his research and spies, outreach to charities and how you can participate. Professor john list welcome to the show. Thanks, tony. Thanks for having me. It’s. A pleasure to have you from chicago. You getting snow? Out there, the way we’re getting inundated, died here in new york. Not too much, but it is pretty icy here. So it is. It is difficult driving conditions here, tony. Okay, well, i’m glad you’re safe in your little office. I was, you know, i like to picture academics. You know, my major was economics that i was an economics major at carnegie mellon university. That’s. Why you’re so smart now, that’s. Because i was rejected by the university of chicago. I hope you were not share in nineteen. I would have been applying in nineteen. Eighty. I hope you were not chair in nineteen. Eighty. I was not. I was actually in eighth grade in nineteen. Eighty rock. Okay, well, you’re a little younger than me, but you don’t look it from your photo now, okay? Let’s, talk about spy. This work is very interesting. Like i said in the in the lead in no longer must charities rely on conventional wisdom? Let’s, start with your methodology around campaigns. What are you doing? I think that’s right. I think when i first i became interested in this area. Tony what i what i found was that you had a bunch of really good people, a bunch of really good hearted people who were basing their decisions, mohr on anecdotes and gut feelings right, then the actual scientific method. So when i say scientific method, what i mean by that is basic basic experiment. So in that basic experiment, it’s always important to have a control group, because then when you have, ah, treatment groups such as some people might get a one to one match, you want to always compare that to a group of people who did not receive a match. Okay, that’s all right, that’s, the control group. Watch out. I have george in jail on tony martignetti non-profit radio you you scared it closely, but you then you defined control you defined control group, so you’re clear. But watch out. Okay. All right, so so we have this is this is the scientific method. We have a control group in a test group or treatment group. And how have you been applying this to campaigns beyond matching? Sure, sure. So when i first started, i was presented with a problem at the university of central florida. So at the university of central florida, the deen challenged me to start a center to do research in environmental policy and what the dean said it is. John, you are responsible for raising money to start the research center. So of course, the first question becomes different in need of resource is for a capital project. What are the first steps i should take? And the fundraisers will tell you you should secure a fraction of the money privately before going public. So, as an economist, i asked a simple question. Well, what is the optimal fraction? What i essentially found? Wass ah, bunch of anecdotes about what that fraction should be. For example, the fund-raising school recommended that forty to fifty percent of the goal should be pledged before the public campaign begins. Other hand books recommended figures between twenty and fifty percent. Right around the same time the university of wisconsin was building there. Cole center, which houses the basketball team in the hockey team. And what they had done in the quiet period is they had gone. Out and gathered twenty seven of their seventy two million dollar goal. So if you could see that the evidence is sort of scattered all over the place and i simply asked, how do we know which fraction is correct? And very few people had actual scientific evidence to back up their claims that a certain fraction was actually the correct fraction to gather in private before going public. Okay, so he looks like justin is i didn’t set up a direct mail solicitation, and i split ten thousand households into different buckets or different groups. In one group i advertised, we’re looking for money for our center for environmental policy analysis here at the university of central florida, and we already have ten percent of what we need. We already have that from an anonymous donor. You know, another group of households received a different kind of letter. It was identical in all respects, except it said that we already have thirty three percent of the of the goal. And another group received a letter that said, we have already received sixty seven percent of the goal and then the fourth group, which is our control group i received the letter. But there was no mention that we have received upfront money. Okay? And so this was to our knowledge to your knowledge, is was the first scientific method rigorous test at least that you could find of different match is having an impact on thie outcome of giving? And what did you find that’s? Exactly, right. So what we found is that over that range from ten to sixty seven percent that the more you advertising seed money, the more gifts that you will receive. So in this particular study, what we’ve found was that most people gave and those who were going to give actually gave mohr so the more seed money you have, you wouldn’t do it more people to give and those people who would have given anyways they actually give mme or when you have ah hyre level of seed money. Okay, interesting. And so you did this work. University of central florida. You were then stolen away, recruited away to the university of chicago for more sophisticated work. E well, i don’t know about that, but, you know, there were a few stops in between. I ended up going to the university of arizona, and then from there, i went to the university of maryland and well, i was at the university of maryland. I spent a year working in the white house at the council of economic advisers, and then after that, i came here to chicago to get smarter, okay? You work your way north from from two very south locations, work your way to the northeast and then the frigid chicago area. We’re going to take a break right now, john, and when we come back, we’ll talk about that more sophisticated work and how it’ll applies to charitable giving. Stay with us, you’re tuned to non-profit radio tony martignetti also hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a quick ten minute burst of fund-raising insights published once a month. Tony’s guests are expert in crowdfunding, mobile giving event fund-raising direct mail and donor cultivation. Really all the fund-raising issues that make you wonder am i doing this right? Is there a better way there is? Find the fund-raising fundamentals archive it. Tony martignetti dot com that’s marketmesuite n e t t i remember there’s a g before the end, thousands of listeners have subscribed on itunes. You can also learn maura the chronicle website philanthropy dot com fund-raising fundamentals, the better way. Dahna welcome back. We’re talking with professor john list from university of chicago about leading matching gift in your campaign. I have to send live listener love somebody, somebody in chicago was listening. John, you’ll be gratified to know that there’s a listener in chicago and it was very good. New bern, north carolina, bethlehem, pennsylvania and washington, new jersey live listener love going out also to taipei, taiwan and shang zhi change china. I don’t know how to pronounce it. C h a n g s h z chung’s. We’re doing the best we can here. China s o tio taiwan and china ni hao. All right, professor john. Now that you’re at the university, your work has expanded and you’re doing work now with some pretty large charities. Want you describe that that’s, right? That’s. Right, tony, um, you know, after you established that upfront money is important, you can ask yourself, well, should we be using that money is simply an announcement like i did at the university of central florida? Or should we be using it as an announcement and is a match? So, for example, you could say an anonymous donor just gave us one million. Dollars now we will use those funds is a match. So, for example, for every dollar that you give, we will match with a dollar of this donors. So we ended up taking that idea, which, of course, is a common idea in fund-raising to a simple, direct mail experiment with the sierra club of canada and what we were interested in there it was simply testing the idea of announcing money, which i did at the university of central florida campaign versus announcing money and using it is a one to one match. And what we found there again, we’re we’re sending out tens of thousands of letters two households essentially using the normal ask that the sierra club uses. But here some households receive a letter that has, for example, no mention of this upfront money and that’s, a control group. Other households received the match other households received. We have some money. But there is no match campaign. And what we found there is that again. Seed money works quite well. So what i mean by seed money is that if you have up front money that’s very effective in generating people to give but the interesting. Thing there is that the one to one match worked about as well. Is the seed money treatment in both of them worked much better than the control group. Okay. Okay. Now, the one to one match. This is with the sierra club of canada. The one to one match, you said worked a little bit better than the leadership gift announcement. Actually, they were the leadership gift announcement. Worked slightly better, but they were okay, but they were statistically the same. If you look at them through a statistical tests, they were about the same. Okay. Okay. And that was a one to one match. Now, what do we know about the what have you learned about the differences between different levels of match? One, two. One, two, one. One, two, two, etcetera. Exactly. You know, tony that’s a great question. Because that’s that’s, clearly the next step in the research agenda. And when you look a man, i should have been a professor of economics. I did. Well, carnegie mellon. I have no shot having gone there so way. Always have a spot here for you at the university. Thank you. Look at this. The deed that i know you’re not the dean, just the department chair. Well, just lonely department there. Department chair. Well, i’ll use you for my letter of recommendation, right? Absolutely. Okay, what do we know about how these different levels of matching compare? Yeah. That’s a good question, because you know, the anecdotal evidence out in the field is that obviously a three to one match should work. A lot better than a one to one match in a three to one match, of course, is, for every dollar that you give, the charity will match with three dollars, and the one the one every dollar you give, the charity will match with a dollar. But of course, when we went out to the literature, we could not find any scientific evidence that indeed a three to one match was better than a one to one mad again. Just a lot of conventional wisdom. And this is the tradition. Absolutely. Okay, absolutely. Which, of course, drives an economics professor. Not what we don’t have any data or scientific evidence to back up that finding. All right. Here’s. Where we? Yeah, here’s. Where we part company c i should probably just settle for an honorary ph d from the university because it hasn’t driven me as nuts as it has you, but i’m glad it has go ahead. Absolutely so this time we teamed with a national liberal non-profit in the us, which does political and socially oriented work, and i have to be careful because i cannot mention the non-profit due to a non disclosure agreement that we made with them, ok, but essentially the background is that every month they send about fifty thousand letters, too. They’re regular donors, and they asked them for money and essentially what we did is, again, we put the households into different buckets or different groups. In one bucket, you had households that received a one to one match offer. In another group, households received a two to one match offer, and in a third group, households received a three to one match offer. And then, of course, we compare that to a fourth group, which is the control group, right? No match, no match at all, which they receive in a typical letter that says, we’re looking for money to help the cause, so to speak. Okay, so what we found here is that if you just look at the data amongst those households that received a match offer versus those households that did not receive any match offer. You raise about nineteen percent more money in those matching treatments compared to the control group. And the interesting part is that effect occurs entirely on what an economist calls the extensive margin. And what i mean by that is that nineteen percent occurs entirely because the response rate went up about twenty two percent. So more people decided to give. When there was a match available, they still gave the same amount per person. But more people give when there’s a match available. So so the effect is not because people are giving mohr, but because more people are giving exactly. And this and then the level of giving doesn’t change among among all the people who give versus the control group that’s, right? So if you were going to give anyway, on average, you give the same amount. But you just get twenty two percent more people to give some money rather than give nothing. And is that impacted at all by the level of the match? Exactly. So the other finding that we that just jumps out at you in the data is that the three toe won the two to one and the one to one match groups perform identically. Are you sure about that, e? I mean, nasa has made mathematical errors, and they forgot to convert you forgot to convert fahrenheit into celsius or something like that. Are you sure about this? I mean, it happened, you know, if you hadn’t. If you haven’t double check your math, i’ll understand. I’ll tell you what, i have double and triple checked my math, and i’ve also gone to other charities, and i’ve done the same kind of experiment with amnesty international with bly, robida, children’s hospital. And what we find over and over again is that having match dollars, really? That really matters a lot. But the size of the match does not matter. Uh, that’s. Very interesting, very interesting. And contrary to all that conventional wisdom that we were talking about. Okay, so the one to one match poles well has has the same effect as the three to one match. Okay, sure. Okay. What about the one, two two or one two three, where a dollar gets fifty cents. Or something like that or those types of matches. Exactly that’s very good questions. So we have now extended that original experiment all the way down on the other side. So we’ve looked at one to two and we have looked at one, two, three and again one, two, three and one, two, two are the same as one to one. So at least over the range that we’ve experimented with. Oneto one all the way down to one, two, three and all the way up to three, two, one we find the same result that people give the same amount of money. No, i think we need to take care here, because if we would go all the way, say, for example, to one to one hundred, if you give one hundred dollars, we will match with one dollars, i’m pretty sure that would not work very well, although that’s a gut feeling, so i i i i don’t want to break my own rules, right? Because that’s, just my intuition that suggests if you go that far, you can actually hurt your capital campaign, but i don’t have any empirical evidence for that, okay? John list is the homer jay livingston, professor of economics and chair of the department at the university of chicago, and we’re talking mostly about his work through the science of philanthropy initiative at the university spy, which you’ll find at s p i hub dot or ge, and we’re going to talk about working with it’s by very shortly. All right, john. So now we don’t know one, two one, two a one hundred match that would i guess you would expect that be different than a one to one match, but we don’t have any evidence of that, right? That’s correct. Okay. Do you plan to test a match that that that’s that largest to see if there where? Where the boundary is that the one to one effect breaks down? You know, i would love to. And just exactly as you mentioned of always looking for partners to try ideas such as that one. And i think that’s exactly. The next step that the research will take is is where does the match the effectiveness of the match actually break down? I think it’s a great research question and one in which i do wish to explore. Okay. Okay. Interesting now. You have some evidence of how this works on ah ah, warm list versus a cold list. Why don’t you describe those and what that what those outcomes are exactly exactly so when we think about warm list, what the way that we differentiate people in data sets is a warm list is a person who has given to our cause within the last three years. So if you’ve given ten dollars or ten million dollars within the last three years, we label you is a warm list person. Ah, cold list person is a person who has not given to our cause in the last three years, so that just gives you some definitions of the way that we think about cold lest versus warm list. Now you’re exactly right to pinpoint that feature in our data. What we find is that the cold list people are more influenced by the match, then the warm list people it’s not that the warm list people are not influenced by the match because indeed, warm, less people are influenced by the match. They’re just not as influenced as much is the coldness people? Okay, okay, and they’re influenced. In what way? The proportion of giving is greater, right? Because we’re talking about more people giving not people giving mohr money exactly it’s exactly proportion all about the number ofthe coldness people who give above and beyond the number of coldness people who give in the control group. Okay, okay. Interesting. All right, let’s, move to. Well, let’s, let’s spend a little time talking about the partnership. We have more to talk about your research in terms of leadership gifts. We’ve just been talking about matching gifts, but you’re you’re actively looking for charity partners to work with, right? Absolutely. So, you know, we’ve just we’ve just begun. We’ve just started spy hub dot org’s is you mentioned earlier, and even though my own research, i’ve been doing work in philanthropy now since nineteen ninety eight, we have just received a very generous grant from the john templeton foundation that allows us more opportunities and more time toe work with those charities out there who are interested in partnering with us remember, you’re going to have to put up with our craziness because we’re academics, we have crazy ideas. Yeah, you should see our listeners. If you go to my block, you’ll see, you’ll see john’s, head shot and there’s all kinds of mathematical equations behind him on a blot on a blackboard is not even a white board. I was surprised that i would have thought for sure university chicago would be using whiteboard technology, but not in your classroom anyway. Unless it’s an old photo it’s it’s chalk on a blackboard and you have the end use lambda in your and some of your equations that would know lambda always scared me as i was as i was doing economics, studying econometrics and regression analysis. I don’t know why just lambda lambda just seems intimidating to me. Lambda i don’t know a couple of land is behind you, so yeah, i looked at your picture way. Linda brings up everybody still old school here. I’m sitting in my office right now and i actually have a blackboard in my office which has lambda written on it. You do see that’s. Why i’m getting a bad vibe. I’m goingto have to bring out the love crystal here. Couple of a couple of shows ago someone held the crystal court’s love krystal i’m getting a bad vibe tau lambda it’s a lambda thing for me? I don’t know why i just since my econometrics days, lam does giving me trouble. All right, we have just a couple minutes before break. So let’s, keep talking about eso charities. Should charities that are interested in putting up with you go to s p i hub dot or gq? Or how do they get information? That’s, right? I think that’s a good spot to go to or, you know, you can actually google me if you google john list. You know, i promise you i’m not the mass murder. That guy will come up first. I’ll probably come up second. Zoho is there one of those? Okay, yeah. You know, john list is a very unfortunate name, but, you know, my email address you can email me here at the university of chicago, it’s j list at u chicago daddy to you. And, you know, we can begin discussions about forming a partnership. Our bottom line is this we don’t charge for what we do, but what we expect is that we can use the data that is generated from the cause you know, from the telephone or the direct mailer or the or the banquet that we could actually use those data when we write academic papers or we do radio interviews or television interviews or what have you that that’s really the only cost is that you allow wass to work with the data and pushed the knowledge frontier in this particular sector because that’s really what we’re in it for, we’re not in it to make money ourselves way really want the sector to undergo a scientific revolution because we believe so strongly in this sector. Okay, on dh, this can be done anonymously, right? The charity named doesn’t have to happen in your research. Okay. Okay. Professor list. Wait. Told charities how they can get involved with you. Let’s, move to your research on leadership. Gif ts. What was that about? So? So what the leadership gives essentially are about is that if you receive upfront money, there are many different ways to use that up front money. You can simply announce it is we did at the university of central florida. You can use it as a matching gift is we just talked about, or you can use it, for example, for small gifts, you know, small donor, jess teo. To give to people who actually give to your cause or you can actually use it for lottery prizes if you wanted teo link people’s contributions to a possibility tto win a large prize. Those are other ways in which you could use up front money as well. Okay, interesting. Yeah, go ahead. What we’ve been finding is that if you actually link the donation to ah probability of winning a prize that you khun considerably increase e-giving rates, in fact, is much is one hundred percent, and most of that result is actually on again the extensive margin more people are giving when they have a chance to win a prize. Okay, and how does how does this type of e-giving compare with the one to one match? You know, this type of giving is in the range of a one to one match, so if you are ah, if you’re thinking about going out and using up front money, what we’ve been finding is that a one to one match works about as well is ah lottery, where you where you give away a large prize, say a thousand dollars to one of the donors it works about. Equally as well as a one to one match. Okay. Okay. These are too different types of inducements. This is interesting. Is that the, uh one to one match is conditional on the person giving and the the other is not it’s it’s? Definitely what? Why that? What is that difference mean, exactly. So what we’ve been finding you pinpointed a very important fact in our data is that on the one case one to one match, those dollars essentially are conditional in the sense that you have to give one hundred dollars to have the anonymous donor give one hundred dollars. We’re a leadership gift is essentially the lead daughter giving money that’s unconditional. So what we’ve been finding is that that unconditional gift tends to be slightly stronger, a slightly stronger signal to donors. Then the match gift is, and we think that’s because the signaling value off that gift and what i mean by signaling value is this anonymous donor probably knows mohr information about the charitable cause than i do. So if i see her giving a large amount of money for the cause, that sends a signal to me that charitable dr is a good one it’s. A good signal of charitable quality. That’s. What our data points to time in and time again, that the leadership gift is a very important signal of the quality of the charitable dr. Okay, okay. Let’s, i want to talk a little about what you’re what you’re doing next. You have some interesting research that you’re working on your next project, the one one and done right? Yeah, right, yeah, that’s good that you bring that up because this is a project that right now has a lot of my attention, and this is a project that we’ve worked in partnership with smile train so smile train is a wonderful organization that takes care of cleft palates of of the youth overseas, so they send doctors overseas to take care of this very dreaded birth defect. And with them, we’ve developed a program which we call once and done and essentially it’s a direct mail solicitation. But within that direct mail solicitation, it says, give now and we will never bother you again if you check this box. John, we have just a minute left. Give, tell us briefly what? What? The impact of that is sure what we’ve been finding we’ve sent to about eight hundred thousand people in what we’ve been fighting is that if you use once and done, you can raise about three times more money, then you can with the control group, only thirty four percent of the people will actually check the box. And when you look into the future, you don’t actually lose donors. You raised just as much money in the future. Is you raised from the control group in the once and done group. So, in essence, you raised about three times more money in the initial mailer, and it does not compromise future fundez from those people. Okay, we have to sort of leave it there. I think you should call it one and done, though not once and done. You’re missing the good alliteration opportunity wanted done. No one gift and you’re done. Remember how many economists not an english professor? Would you go for the goal for the liberation? I don’t have more punch one and done. I think you should rename it one and done. But obviously, the impact in the outcome is what’s. More important, dahna one. Thank you very much for being a guest. Thank you very much. Look forward to talking to you soon, tony. My pleasure. John list, chair of the department of economics at the university of chicago. You confined him at s p i hub dot. Org’s spy hub dot or gq, and he and i will be in touch to schedule the date for my honorary ph d ceremony. Corporate matching gifts with chuck longfield is coming up first. Pursuant, they help you raise more money that’s your objective, you need to raise more money, they help you do it, they’re online tools or ala carte you choose what you need like velocity to keep you on task and goal oriented. Now, some people would say goal orientated, but it’s oriented let’s not get into language pet peeves i just i’ll keep you appraised, and prospector is another pursuing tool that helps you find your highest priority potential donors. So you know who to focus your scarce time on all at pursuant dot com crowdster they have a deal for non-profit radio listeners, you get thirty days free or fifty percent off. This means you can try a crowdster peer-to-peer fund-raising sight completely free for a month or get the fifty percent off offer. That means you pay for a month and get a second month free or sign up for two months and get two more months free for a total of four, which deal do you want? Let them know what crowdster dot com in the chat window, tell them you’re from non-profit radio and choose the deal now. It’s time for tony’s take two. I’m at non-profit technology conference and tc this month lots of very smart people helping you use technology in all the different ways that i hope you are using it throughout your organization day to day, you know, way beyond just fund-raising but marketing, communications and volunteermatch judgment and program management, you know, outreach, all the social media topics, all this stuff at ntc, i’m doing probably thirty, maybe even a little more than thirty interviews in the three day conference, some of them that i’ve got coming. Our digital disruption seven habits of highly risky non-profits communications, mythbusters be a google adwords superhero and a ton more interviews all four non-profit radio video and the list of all the interviews is at tony martignetti dot com and that’s tony’s take two got to send live listener love. I am pre recorded this week, but the live listeners do you know who you are? Because you’re listening live right now so the latto live listener love is going to you, even though i can’t shout you out by city and state, but i love is going to make no question about that love goes, i just don’t know exactly which city it’s going to, but you know, because it’s where you’re sitting podcast pleasantries are over ten thousand podcast listeners, whatever activity, whatever device, whatever time, whenever it fits into your schedule. Thank you, thank you for being with non-profit radio, most likely on itunes, but there are lots of other platforms. Stitcher ah pod bay pod pod player on even one in delaware, delaware it’s not d not told where. Germany in germany there’s a there’s, a podcast site that it’s podcast dot d and they’re listening and i saw one in aa in, uh, in spain. I can’t remember the name of that one, but we’ve got listeners in spain listening via podcast so podcast pleasantries to each of the podcast listeners and, of course, the affiliate affections. Where would we be without our am and fm stations throughout the country? Deep, deep affections to our affiliate listeners. Thank you so much. Here is chuck longfield. We have corporate matching gift. Welcome to tony martignetti non-profit. Radio coverage of b become twenty twelve blackbaud conference where outside washington dc gaylord convention center with me now is chuck longfield. Chuck is chief scientist for blackbaud chuck, welcome. Thank you. Nice to be here. It’s a pleasure to have things very much. Your session topic yesterday was don’t leave money on the table. Ten proven practices for success with magic gift let’s start with a very basic why should a charity spent time with matching gift is your forms there’s compliance there’s going to be back and forth with companies? Why is this worth it? I’m currently about a little over a billion dollars a year is given by corporations to matching gifts, but one point four billion dollars it’s about twenty thousand companies in america that will match their gifts, about half of the fortune five hundred have matching gifts, they’ll match donations, and a number of them will also match volunteer hours. So, for example, if you volunteer at a non-profit you work for microsoft, they’ll actually pay you fourteen dollars for every hour that you don’t pay the non-profit fourteen dollars for every hour they volunteer and some companies if you give them a thousand. Dollar donation or one hundred dollar donation, they’ll match it. One, two one two to one, three to one. So it’s in a sense, it’s kind of newfound money caused fundrasing isn’t all that high. There are some compliance issues and paper forms and such but that’s getting easier. So in general there’s there’s a big opportunity and i’ve done a lot of research that has shown that most companies are not doing nearly enough in this area and they could be substantially increasing their revenue several percent if they pursued some of these practices. How recent is the reimbursement of volunteer time? It’s been a it’s? Been in place for a while now. It’s a relatively new thing but it’s it’s been in place for a while. Okay, so it’s worth the small administrative time that’s right in the past. The way the process worked was the employee was encouraged to go to the hr department. More recently go to the internet at their company. Get a form. Fill out the forms sent it into the non-profit. The non-profit indicates that they indeed got the donation. They send it on to the company. The company over time has been outsourcing this to other companies to do the paperwork. So it’s actually been someone burned some authority, but the internet and a lot of links now have made this easier. So most employees now just encouraged to go to a a site. They can indicate that they made this donation and the paperwork is all done. So, for example, there’s, a company in new jersey that jake group that worked with many of the fortune five hundred companies, and they have a website called easy match. And if you use easy match the processing for the nonprofit for the employees, for the corporations made much easier. Okay, give listen is the name of that company one more time? The company actually is kind of in the background, but their website is called easy match. Zizi match dot com. No, i’m sorry. E a s y m a c h dot. Okay, hyre so what was what was the first piece of advice that you shared on building this magic gift? Well, so well, one of the pieces of advice, which actually wasn’t the first, but i’ll start with it is to benchmark with against your peers. So in different organizations i have different resources. There are organizations that have probably like yours that that dahna realize a greater percentage of matching gift dollars, and so when you’re actually looking at the opportunity. So for example, if your university there are many universities now that a matching five, six, seven percent of the total revenue with matching gifts. So if you’re doing one percent in your university, you’d say, well, how are they getting five percent family getting one percent? If you are a public broadcasting station, good public broadcasting stations air getting three or four percent, but most public broadcasting stations are getting well under one percent, so they can look at their numbers and they can say, well, why am i not getting three or four percent? So it’s a good way by benchmarking first, to quantify the game that you might realise it really it does vary considerably. Sounds like across different charitable vision. Well, it doesn’t infect the public broadcasting stations could probably achieve five, six, seven percent that they would need to actually start doing some of the things that comes more easily to a university, like knowing where their people work so university can collect that more easily where’s, the public broadcasting station, might have more trouble finding out that you work for ibm. But but still, the real issue is that if you know how well some of your better peers are performing, you can actually estimate what how much money is at stake for you. And then the actual practices are relatively easy. I joked in my presentation that there’s, a surgeon, a tool go on who wrote a great book called checklist manifesto, and he pointed out in the book that if doctors washed their hands, they would get ten thousand fewer patients a year, would die of infections. And doctors don’t always wash their hands in fact, of the substantial numbers don’t even match and gives. The analogy is that if you want substantially more matching gift dollars, all you have to do is remember who matched last year and remind them when they give this year to match again. So it’s, not rocket science. But if you do it, you actually would boost your matching gift there’s. A few practices like that that are relatively straight forward, okay. Like what you’re hearing a non-profit radio tony’s got more on youtube, you’ll find clips from stand up comedy tv spots and exclusive interviews catch guests like seth gordon. Craig newmark, the founder of craigslist marquis of eco enterprises, charles best from donors choose dot org’s aria finger do something that worked neo-sage levine from new york universities heimans center on philanthropy tony tweets to he finds the best content from the most knowledgeable, interesting people in and around non-profits to share on his stream. If you have valuable info, he wants to re tweet you during the show. You can join the conversation on twitter using hashtag non-profit radio twitter is an easy way to reach tony he’s at tony martignetti narasimhan t i g e n e t t i remember there’s a g before the end he hosts a podcast for the chronicle of philanthropy fund-raising fundamentals is a short monthly show devoted to getting over your fund-raising hartals just like non-profit radio, toni talks to leading thinkers, experts and cool people with great ideas. As one fan said, tony picks their brains and i don’t have to leave my office fund-raising fundamentals was recently dubbed the most helpful non-profit podcast you have ever heard. You can also join the conversation on facebook, where you can ask questions before or after the show. The guests were there, too. Get insider show alerts by email, tony tells you who’s on each week and always includes link so that you can contact guess directly. To sign up, visit the facebook page for tony martignetti dot com. I’m dana ostomel, ceo of deposit, a gift. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. My share another yes, sure. Lovely, simple, fun latto i consider this fun exit simple and fun that’s, right? So another one is is that a lot of people now moving, too websites to make donations it’s relatively easy to put on your website another line which says that if you work for a matching gift company, please match and you can actually hyper link it to the list of matching cos the twenty thousand companies so somebody, if they do work, they can click, they can look up apple computer, they click on apple computer indicate that they work for apple and the process can begin. And in fact, with somebody like apple, the next thing you’ll be directed to do is click on easy match and the process basically would be finished. Type in your employee i d number indicate that you made the gift and be off. Is that a list of twenty thousand proprietary? You have to be working with a company piela hyperlink. Yeah, super vis yes, it’s actually it’s a very low cost and smith it’s made available by two companies, blackbaud is one kapin isn’t now the gp is another and it cost. About a thousand dollars to license the soft with the list of companies and an awful lot of companies already licensed, it put it on their website, but yes, a small and midsize non-profit that’s not doing that should do it because it’s relatively easy, and then the donor is self serving, servicing themselves, they’re indicating it moving on. Your mother would like he’s fun. Well, another one is, is that if you’re a regional non-profit so say europe non-profit in the houston market, houston, texas market and exxon mobil is a big employer in your market, or if you’re a bank of america and urine that their market, you can actually get their blank form. And if you know some of your employees work for exxon mobil, when you thank them, you can actually just send them the form or send them an email hyper linked directly to the exxon mobil website so they could go on make a donation and it’s relatively easy to determine that some of these people work for exxon because they might already have volunteered their email address and their email address might be chuck it exxon dot com really pretty simple research making. It so much easier for the donor that’s correct that’s, right? And in fact, if you look at the university’s universities that are getting this five, six, seven percent more money aren’t doing anything more than these basics, plus making sure they find out where you work. Okay, what our strategy for finding out where you work mention public radio probably doesn’t know that how can i help the small net size shop get that information? So probably the best way is, is that if you doing phone of bronze or any type of telemarketing speaking with your donors, so for example, in public broadcasting, they have pledge drives when the person calls it in pledges, you simply ask one more question, where do you work, whether your company matches and you’re off and running if you do telemarketing you, khun called sometimes organizations calling thank their donors and you think you could ask him if they work for matching company? You can buy this data from sung third party vendors. That source isn’t so great yet that that there isn’t really an easy way to give them a list of your donors and for a third party to actually tell you where they worked, but those companies are trying to get better at that. Linked in, obviously, is a source, and so sometimes you can simply go online. And what a small and midsize non-profit could be encouraged to do is just go online and look up your major donors. You’re bigger donorsearch sabat e-giving five hundred thousand dollars. Type them into lincoln’s, see if you can find out where they work it it’s, a matching company pursuit for a matching gift. So i made you die aggressive, too easy and easy to find. Back-up are there other strategies? Wanna share that geever topic you’re talking about? Dahna no, you know, actually, i think the ironic thing about many of these things is that they’re actually relatively straightforward, you know, one of the things that is more complex and could actually make it easier, but easy matches is kind of doing away with it is some organizations can actually take the form, fill it out, file you, send it to you and all you have to do it, sign it and send it back in on dh if you’re a national non-profit that’s hard because there’s so many matching gift forms, but it turns out in most cities in america, major cities three or four five companies represent eighty percent of the matching gifts in that area. So in many cases, you don’t have to work that hard for it. One other thing you could do, which is probably true of a small local organization. That’s, right? That’s, right, it’s just, you know, most of the money is coming from the big employers in town. Now, one of the other things you could do which is kind of a clever thing is, is that say, you know, you have a lot of people who work for a company. And it doesn’t match gifts. But you may have twenty or thirty employees that worked for that company. What some people have found success in is actually just making a list of who those thirty people are, and going and visiting the company in their corporate relations and talking to them about what would you make a donation to us, either, because you’ll match your employees gifts, or you’ll just make a donation, advertise it, and you’ll know thirty, of your employees is gonna be thrilled because they support the organization as well. And so it’s, another way to engage companies and promoted and again universities have gotten very good at that. Practice is well and end up pursuing people. You have just about two more minutes, okay, just gonna throw it out. What else would like to share around? Pretty simple teo to build a scale that you give? Well, the one thing thiss isn’t the technique, but just to show the opportunity when i said that there’s one point four billion dollars donated that’s about ten percent of corporate philanthropy, so corporations make many other donations to non-profits, but about ten percent of it is matching gift contributions one point four billion that is less than and in most cases fairly well, less than one percent krauz when i said that there’s a five to seven percent opportunity and so there’s tremendous room toe actually raise total corporate philanthropy, matching of france will be by a billion or two billion dollars. I had a question this morning about what that actually lied, um, corporations to cut back on their match and give program if all of a sudden what people were doing it and i’ve talked to people both work in the company’s as well as other knowledgeable people, and they joked that it’s still such a small toe, a percentage of total corporate philanthropy that we could easily double it and the corporations really wouldn’t balk at it. So why definitely encourage non-profits to go after this money? And i think it’ll be there, take that rationalization. Off the table, you’ll end up cutting us back if we do more often. Hm. Chuck longfield is heimans, chief scientist, scientist for blackbaud. Thank you very much. Thank you very much for spending time with pleasure. Thankyou. Tony pleasure. Thank you. Tony martignetti non-profit radio coverage pecan twenty twelve next week, rob mitchell, ceo of the atlas of giving he checks in about how first quarter fund-raising has gone and how the forecast for twenty sixteen may have changed in the first quarter. If you missed any part of today’s show, i urge you find it on tony martignetti dot com, where in the world still still ambivalent about this, we’re sponsored by pursuing online tools for small and midsize non-profits data driven and technology enabled pursuant dot com and by crowdster online and mobile fund-raising software for non-profits now with apple pay crowdster dot com our creative producers clam meyerhoff sam liebowitz is on the board as the line producer gavin dollars are am and fm outreach director shows social media is by dina russell on our music is by scott stein be with me next week for non-profit radio big non-profit ideas for the other ninety five percent go out and be great. What’s not to love about non-profit radio tony gets the best guests check this out from seth godin this’s the first revolution since tv nineteen fifty and henry ford nineteen twenty it’s the revolution of our lifetime here’s a smart, simple idea from craigslist founder craig newmark yeah insights, orn presentation or anything? People don’t really need the fancy stuff they need something which is simple and fast. When’s the best time to post on facebook facebook’s andrew noise nose at traffic is at an all time hyre on nine a m or eight pm so that’s when you should be posting your most meaningful post here’s aria finger ceo of do something dot or ge young people are not going to be involved in social change if it’s boring and they don’t see the impact of what they’re doing so you got to make it fun and applicable to these young people look so otherwise a fifteen and sixteen year old they have better things to dio they have xbox, they have tv, they have their cell phones. Me dar is the founder of idealist two or three years for foundation staff to sort of dane toe add an email address their card. It was like it was phone. This email thing is fired-up that’s why should i give it away? Charles best founded donors choose dot or ge somehow they’ve gotten in touch kind of off line as it were and and no two exchanges of brownies and visits and physical gift mark echo is the founder and ceo of eco enterprises. You may be wearing his hoodies and shirts. Tony talked to him. Yeah, you know, i just i’m a big believer that’s not what you make in life. It sze, you know, tell you make people feel this is public radio host majora carter. Innovation is in the power of understanding that you don’t just do it. You put money on a situation expected to hell. You put money in a situation and invested and expected to grow and savvy advice for success from eric sabiston. 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Nonprofit Radio for August 8, 2014: Grow Your Sustainer Program & Friends With Benefits

Big Nonprofit Ideas for the Other 95%

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Nicola Bach & Chas Offutt: Grow Your Sustainer Program

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I met Nicola Bach and Chas Offutt at Blackbaud’s bbcon conference last year. They have strategies to build your recurring donors and convert web donors to sustainers. Nicola is senior fundraising analyst at Blackbaud and Chas is lead consultant for their donor engagement team.

 

 

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Gene Takagi: Friends With Benefits

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Gene Takagi continues our chat (from the 200th show) on partnerships, joint ventures and other friendly arrangements that can be enormously beneficial to your nonprofit until they’re not. What can you get into and how do you protect yourself? Gene is our legal contributor and principal of NEO, the Nonprofit & Exempt Organizations Law Group. 

 

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Dahna hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host. It feels great to be back in the studio. Oh, and i’m glad you’re with me. I develop a bees or if i came to learn that you had missed today’s show, grow your sustainers program i met nichola bach and chazz office at blackbaud bb con conference last year. They have strategies to build your recurring donors and convert web donors to sustainers nikola is senior fund-raising analyst at blackbaud, and chazz is lead consultant for their donor engagement team. Also friends with benefits. Jean takagi continues our chat from the two hundredth show, which was terrific show on partnerships, joint ventures and other friendly arrangements that can be enormously beneficial to your non-profit until they’re not, what can you get into and how do you protect yourself? Jean is our legal contributor and principle of neo the non-profit and exempt organizations law group on tony’s take two non-profit radio on exit coach radio we’re sponsored by generosity siri’s they host multi charity five k runs and walks. I’m very pleased to give you this interview from bb con last year on your sustainers program welcome to tony martignetti non-profit radio coverage of bb khan twenty thirteen we’re outside washington dc and national harbor, maryland at the gaylord convention center. My guests are nikola bach on chazz office, they’re both with blackbaud nikola is senior fund-raising analyst and chazz is lead consultant for the donor engagement team. Nicholas says welcome. Thank you be here, it’s a pleasure to have you you’re seminar topic is keys to success for growing a sustainer program jazz why is this sustainers program import? Well, tony, i think the growth in sustainers campaign ignored. I think we’re seeing year every year fund-raising growth large part of online revenue has been attributed to sustainers growth, in fact, two thousand twelve or two thousand eleven sustainers growth contributed twenty seven percent compared to previous year, which is low twenties. Okay, so what what what is the message that you think for non-profits i think largely there’s ah, an investment being made by non-profits to really grow and extend their program, investing into the monthly donors as faras dedicated communication treatment, cultivation tactics actually engage those individuals and the non-profit beyond sort of one time. Donation so there’s a real engagement opportunity for non-profits to have donorsearch vest in the program invest in an organization successive organization, and we’re talking about recruiting these donors either online or more traditional channels, right? Absolutely across the board. Okay, nikola, how would you like to introduce this? Well, i think it’s, the biggest growth area for non-profits presently, in the face of declining overall file counts and declining new donors, kant’s the pace of growth of revenue from sustaining donors has increased something like forty three percent over the last four years, and that growth has been ableto upset and compensate for the lack of growth in new single donors. Eso it’s an incredibly important portion of the active donor file what do we know about the loyalty? How likely or unlikely it is that someone is going to drop out of there there. Ah, sustaining e-giving well, for new donors, what we’ve seen on the median is for single gift owners who were new in eleven, twenty nine percent came back and gave a single gift in two thousand twelve, compared to about forty five percent of new sustainers returning so that thirteen we look at the thirteenth month retention rate do they give beyond that first year and stick into the next year? S o that’s for new donors and it gets even more exponentially better from multiyear donors who have given loyally for two consecutive years three, two, four and five plus additional years of giving are very strong indicators for continued yes, because e-giving exact especially their sustainers okay, yeah, the new donors that’s do we know whether that varies by charitable mission or or fund-raising revenue? Yes, it does very can very about organization and mission, and it also varies very much which has alluded to it. Bye bye. Source. So male versus online versus direct response. Television versus street versus radio in certain ads, all those air opportunities to recruit sustaining givers. And they those channels all generate different kinds of sustainers okay, what are some of the better times and better methods? Yeah, face-to-face can be problematic. You have that opportunity. Please sign up in the street and it’s hard to replicate that experience later on. However, if you’re able to keep them beyond the first four months, they’ll tend to stay with you. Dear tv can be very strong radio unfortunately, you said d r tv sorry, direct response to yeah, yeah drug in jail on tony martin and non-profit radio now in your eyes, a probation coming fairly easily, parole roll comes fairly easily. Go ahead. My apologies direct response, yes also tends to generate pretty sticky donors over the long term. What we’ve seen with radio and this is the global trends radio cast, a wide net and unfortunate doesn’t have the stickiest net as direct response television or even online. Okay, jazz, can you talk to some of the cuts across charitable missions? Absolutely. I think we see growth across all all verticals are all anti verticals, but i think they, as nikola pointed out that the growth is attributed or can be attributed multiple channels was which is a indicator of program maturity. I think, for organizations that are really just starting, i mean, what the highest return the first places look your own website, how are you converting people online? What’s the benefit set that’s being associated with? He asked, and how are you maximizing that channel, which is more or less free or cheaper? A lot cheaper. So the converting website donors to monthly being sort of a hyre retention rate now, as a program matures and grows, i think that’s where the opportunity is nikola mentioned is really identifying what those with the acquisition sources in the r o i within this acquisition be so important to the paid and organic approach, too sustainers acquisition, you mentioned the benefits set, how do we know what types of benefits we ought to be offering? Well, i think the first of all, i’m independent organisation, i guess that’s the easy way, easy way out, but, you know, what’s unique to that particular program, you know, i think that we see it is a lot of opportunities where a lot of organization see it is an opportunity from a designated giving standpoint. So for example, i think of pita pita, very it’s, very strong advocacy program. So they have a dozen e-giving program around investigations and rescue and it’s purely driven toward their advocates, too, with a stronger messaging, which is mohr action oriented. Oh, and two associate wth e-giving value to the particular action or impact within the program itself. So it’s a real diversification able to diversify spread e-giving opportunity for an organisation within core audience subsets okay? And nikola, we’re talking about sustainers e-giving at all different kinds of levels to so what jazz is referring to the benefits that i mean that’s obviously got a vary by the by the level at which the person is is giving. Yeah, i think that also varies by organization some organizations to run into other giving clubs at certain levels. So whether you’re giving cumulatively, for example, five hundred dollars, whether that’s in monthly instalments or one ofthe gift that may make you eligible for a leadership circle type thing, it’s organizations have to evaluate what is the best placement of a given donor donors interest, you know, many donors like the kind of engagement that month e-giving affords them. Some organizations are very good about reporting back about what what’s happening in the field, for example, lots of relief organizations that are working in syria right now, i’ll have the opportunity to report back on their work in a really, really life, real time kind of way and as a sustainers you can really see and feel the impact your monthly gift actually has there’s a lot of back end infrastructure, chazz, that has to be built in to have sustainers program, whether it’s, whether the channel you acquired them through his traditional or online, you need to have back office processes for thinking and handling. I just changes credit card changes, credit card explorations, talk about the how you set those up. What was your advice about that? The back office? Sure, i think that’s a great question, because infrastructure being a big part of sustainers, of course, and how are you enabling a program and setting up for success? You know, many organizations lease here today and, of course, have a database of record andan online and online offering, and so setting up those programs in which that they are promoting a sustainers metoo together, meaning a program that is integrated across all channels being sort of the key, of course, but ensuring that the management of the sustainers audience ahead of time is very is planned out. I think that’s a big thing is planning out in advance. You know how we’ll be treated? How will it be communicated? Tio, how are they in most cases, be separated from the main stream within the organization? I’m like nikola mentioned, i think. Major donors being a big a big indicator because major dahna programs are separate a large part sustainers were seeing a greater emphasis around separating sustainers from your everyday donors because there’s a higher level engagement, they’re advocates their volunteers there, major donors potentially and so planning in advance, having that strategy in place, having that road map, you know, to create sustainers program that is acknowledging sustainers grown sustainers and then allowing that maturity teo to to develop around payed acquisition, organic acquisition, whatever the growth in tactics may be at the same time there is integration the way nikola was describing bringing sustaining donors into the e-giving circles. So so there’s there’s some segregation, treating them especially the way you’re describing, you know, benign segregation, you know, nothing, nothing, nothing hurtful, but seeing them special, but then also bring them into the organization in terms of his nickel was saying that the recognition. Okay, so, you know, i think it just add to that everything sustainers ahs. Ah whole. I mean it’s it’s. The great payment plan means a layaway plan. So, it’s, you know, if you have a donor that gives twice a year. Twenty five dollars. You know, what we see is generally ten dollars, per month is a very logical next step. Ten dollars, per month in which is one hundred twenty dollars, per year. Of course, that is a greater value to the organization. So what can you identify? So your various levels and grow grow, the donor based e-giving ending. Doing good ending. You’re listening to the talking alternate network duitz waiting to get into thinking. Cubine this’s, the cook, said, wear hosting part of my french new york city, or guests come from all over the world, from mali to new caledonia, from paris to keep back. French is coming language. Yes, they all come from different cultures, background or countries, and it common desires to make new york they’re home. Listen to them, shed their story. Join us. Pardon my french new york city every monday from one to two p, m. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Dahna you’re listening to the talking alternative network. Okay, let’s, start to jazz let’s stay with you and stuff to get into some details about what what are our first steps to building sustainers program? We don’t we don’t, we don’t currently have, you know, i think the first step is courses defining what this is data program is the mission objective of sustainers program how will complement and support your organization? So defining the benefits set could very well include not only the tangible but intangibles where benefits associate with sustainers program for donorsearch could be, you know, financial stability that i’m providing my monthly donation to allow for the organisation respond to catastrophes around the world. Or nikola mentioned the syria example that’s very topical in the sense that my dollars air helping support that organization then and they’re so defining it being very important. And then also, i think branding isn’t a essential component that as well so is their name for your program, you know, champions, you know, legacy similar attack, this we see from a major donor development, but really creating the uniqueness within the program being a kind of core place to start. How do we identify let’s? Go to your nicholas. The right prospects for our sustainers giving program we’ll hopefully you’re acquiring them directly already that’s the fastest pace of growth in terms of growing the volume of sustainers you have so your first initial contact with the prospect, in my opinion, should be a sustaining asked this come complementary with that converting existing donorsearch yeah, fifty dollars a year under twenty how do you know identify who? The blood? Yeah, great loyalty in your file heidtke if frequencies coupled with that and also this is always kind of a scary one, but the people who respond to your first renewal a great prospects for sustainers giving oh, interesting. We know that we know that through analytics, i’m sure exactly what you think is going on. What’s the brother. They’re excited to be a part of the organization in a monetary aspect and want to continue that kind of committed giving. You do have to re budget the rest of your renewals accordingly that you’ve you know, siphon them off and else where’s the budget cut budget with caution, but they are raising their hand proactively early. They’re being asked on that the early nous, the recency of that makes a difference and just a chazz this point, i think the other thing we emphasize is education. You can’t just dive headlong into sustainers program and expect it to be a sensation overnight, so it really takes educating everyone from the interns, helping you answer the phones. Why is month e-giving an important part of your e-giving conversation to the director of the board? Everyone needs to be on the same page with regard to what does it mean? This kind of ongoing, sustained, committed e-giving we’re asking of our donors. And what does it mean for organization wise it important? Especially when it’s brand new exactly. I’ve never heard of this sustainers program this this legacy e-giving what is it and okay? And what’s my r a y? Is it going to be this campaign? Well, it’s not really a campaign view. It’s not talking about the spring appeal december a year and appeal it’s smaller monthly gifts typically in ten, fifteen, twenty dollars and if you’re just looking at it every quarter, every two quarters, that doesn’t look like a very sensible investment. So you look at the annual giving and beyond, okay, and then just as i turned, i think, a ce faras looking at the file of being a true indicator of performance and sort of prospects for sustaining program, but also looking at sort of already existing engagement and thinking about who was already involved in the organization. Volunteers advocates, as i mentioned, you know, those are individuals, major donors, there’s air, all individuals that are already invested in organization, and so the benefits set helps compliment and upgrade those potential individuals too deep in the royalty or deep in the engagement organization. How long should it be before we ask someone toe upgrade their sustainers e-giving we just had a session with international justice mission michelle at i j m had their sustainers upgrade programs eighteen months, so after twelve months on file, they’ll then go through a very well coordinated a great campaign toe upgrade those twelve months sustainers and then try again were work again eighteen months for those that upgraded okay on do we know analytically whether that’s, whether that’s, that’s the right time frame well, we have data that compare it’s been a very successful model for them. They are more than four percent of their sustainers an upgrade with a average gift amount about thirty two dollars on top of the sustainers monthly gift. Okay, so a four percent upgrade annually is considered successful. Consider it. We’re going i don’t have a very successful but the most important thing there too is also their active communication with the sustainers i think that open dialogue, that treatment as well as we mentioned and talked about the very port part of the process. So it’s not just a one upgrade campaign in september. It’s it’s, the program that’s in place throughout the year to cultivate those donors to identify you know who are how are they engaged? How do they want to be communicated, tio? And then using a a coordinated effort throughout our recording effort at a cz certain pierre to time certain peer-to-peer day year to really upgrade and make a substantial impact in the sustainers program? Do we know chazz how what the impact is on outcomes sustainability of the program when people are thanked at different intervals? No, should they get a monthly thank you every time? There’s a monthly gift? Should i get a semi annual annual way? Have any data that compares different the frequencies? Of thanks. Well, i think that the state of best practices always ended your receipt. And in a common tact, i think many organizations will use it at your end since we’re talking about your it’s it’s urine time a year at least, is that thirteen gift and so thinking about that from sustainers sustainers segment at your inn to invite. Not only think them with a donor receipt, but i have a special appeal to the sustainers make a thirteenth gift in december. Okay, so that’s about that’s the best practices is the year end. Well, there’s a urine, but you’re in receipt. Yes, to your question. Okay, okay. So unwise to be sending a thank you. I mean, i’ve heard this question among non-profits that either i don’t know if they’re doing sustainers programs are contemplating, but how often should we think it is a gift once a month. So i sent a letter every month and there’s the fear that if you do that, you remind them that they’re giving every month and you worried that they’re going to cancel. And this question came up in our session as well, and i think to chazz is point. Most organizations are doing the text receipt thank you, and then keeping their sustaining donors abreast of activities with the organization and giving them other opportunities throughout the year to make additional donations beyond the year end appeals. And to that, i think you mean the mentality or that the thinking has been, you know, setting forget i think we’re moving away from that a little bit instead of not to be afraid of communicating to sustainers not to be afraid that if you remind them they’re giving you, they’re going to cancel its really the other way is what are you doing to engage them in the mission in the program throughout the year, remind them of their impact and actually engage them and to become mohr involved in the work that you do? So they’re our responders, i think, to the receipt in the aspect of it, their monthly all responding sleeps with an online transaction, but the end of year receipt we see generally beings were the core focus from the benefits set that is a benefit for a donor wrap up all the year, giving in one email, one letter, whatever it may be for tax. Purposes, okay? And that also has implications for upgrades. If you’re not keeping someone engaged, then the twelve month ask for the upgrade is going to be out of the blue right? Absolutely seems nonsensical, and i actually think that sustained giving the e-giving behavior of giving every month is the perfect engagement tool for millennials that is, millennials, i think, are already engaging in a charitable way, whether it’s through kickstarter, volunteering and they want to have that community immediacy feel toe what their actions are, and i think sustaining giving with the appropriate feedback loop to the sustainer is a perfect way to get those younger donors the millennials a thirty year olds the ones were all vying for. They’re going to replace that very generous world war two generation that we’re so desperate, tio supplement i think that lots of organizations could benefit from having that sustainers conversation with millennials generation, we still have some time left. What else? Nickel if you want to say about those sustainers program, i think if you’re going to do it, go all in, commit to it one hundred percent and look at it in the long term it’s not going. To stay overnight to see yeah it’s, not an overnight sensation. It’s a sustainable way of giving it’s a sustained way of giving and your entire organisation from the reception is to a man who makes the decisions or the woman needs to be bought in that this is the way to give. And i think that’s the most important thing when you approach a sustainers program because it can seem like small numbers and you’re not really making a dent where you got that big appeal with single one off gifts feels fabulous, but it’s not that’s, not a sustainable way of raising money. In my opinion. Okay, jazz, what else? What else did not that we still have some time? What else didn’t i asked? One of the biggest things we’re seeing emerging trend right now is organizations going to default sustainers ask mean instead of a one time sustainers asked meaning tony, great to meet you. Consider making one time donation. It’s tony, we consider being a monthly donor to this programme and so default ass is put in the front for first foot forward is sustainers now that is emergency numbers and organizations really investing in. That practice, but we looked at us compared to australia, uk, canada where sustaining giving is, you know, thirty, thirty five percent of philanthropy that’s the first ask that those countries in the countries outside the u s i already have a very interesting so we’ve got a long way to go. We’re seeing significant growth, but it’s going it requires investment organizations, requires commitment and planning in advance, but there’s, good signs, good trends and good growth to date. All right, now the the commitment for this has got to start at the top clearly, i mean, i don’t think this could start with the chief development officer think there needs to be sort of a cultural mindset that sustainable sustainers e-giving is sustainable and important for our future and that’s gotta come from those ceo it’s gonna be adopted. I mean, across the organization there’s, no doubt about that, i think, adopted and then put forth as faras priority and how on organizations going to do that and define it to find the benefits to find the program and support of the mission zoho okay, everyone replies, chances point the rest of the world really is this is the way of giving this is very interesting. So yeah, it’s the europeans, they’re doing this a cz their their initial ask their default over a long time, and the banking structure has a large parts or play in that because all those of us where europeans that’s, how you pay everything is bialik trump, elektronik funds transfer you to be a little gyro, but most bills, most anything you interact with used have to go to the post office to make those payments and everything’s on lines it’s a real mindset that’s just how you give it’s a cultural mindset in many european and latin american countries as well, and i think that, you know, culture and banking infrastructure have a big role to play, and we’re moving that way, but fund-raising practices also have a big role to play, so we’ve been taught that the one ofthe gift is king and that’s the way to to solicit donors, and i think we as fundraisers need to make that mental shift as well. Really it’s sustained giving because the benefits to the organization that you’re trying to help our so much greater yeah, it’s a it’s a hundred degrees from where we are absolute and there’s evidence that the sustainer donors will become, or can can, can become the major one off one ofthe donorsearch absolute when there may be a cause for a campaign where the the monthly is not goingto be sufficient well, and that and that’s a great point, because i think the overall and some of the data nodes and nikolai presented sustainers value is far greater than organizations extends beyond the monthly contribution. I mean, as we mentioned, that the volunteerism but just think that an advocacy, but just the financial impact on this one off campaigns throughout the year, it becomes sort of a trademark of sort of ah donorsearch port, but then those opportunities of further support i’m should not be neglected because that value increases tremendously for unfortunately catastrophes that happened or certain special projects throughout the year. Our year end there’s air all opportunities to talk to your sustainers as sustainers with that impact potential, you know, it’s very interesting. I do plan e-giving consulting and i have for about sixteen years, and there are parallels between what we say about people who include the organization in their will or have a charitable gift annuity where they’re getting regular income typically is quarterly from the organization, and those can lead to larger hyre individual gif ts increased annual giving so there’s a parallel because of this ongoing, sustaining relationships mean somebody in somebody who has the organization in their will they’re they’re committed for life. If you want to continue that arrangement and the engagement levels like volunteerism, like you’re saying, jack, do increase pretty frequently write interesting, interesting parallel between two very different types of giving state vs absolute sustainers through different participation, very different, but the outcomes on the relationships are really interesting parallels. Exactly. Thanks so much. Thanks for sharing. You’re interesting for me. Thank you very much. Nikola bok is senior fund-raising analyst for blackbaud chazz office is lead consultant for the donor engagement team at blackbaud i thank you both very much. Thank you durney been a real pleasure. Tony martignetti non-profit radio coverage of bb khan twenty thirteen and i thank you very much for listening. Time for live listener love. Hello, new bern, north carolina. Beverly mass. Absecon, new jersey. I know i said that, right? A lot of people think it’s abscond. But i know it’s, absecon, new jersey on the jersey shore love it! Atlanta, georgia and cummings, georgia live listener love out to everyone there and brooklyn, new york. Thank you, brooklyn. Nice to have you nice and close. I appreciate that we could go abroad a little bit federal argentina, federal, argentina welcome tokyo and sendai, japan. Konnichiwa, jeddah, saudi arabia love to have you hope you come back. General, we haven’t seen you before. I don’t think ukraine, you’re in our thoughts ukraine, you’ve been with us before. Glad you’re with us again live listener love out there and also seoul, south korea, on your haserot always appreciate the koreans checking in thank you very much. Generosity siri’s, they host multi charity peer-to-peer five k runs and walks multi charity means that you can have an event with a small number of runners and walkers because together with the other charities that are in the same event, there’s hundreds of runners and walkers. If you happen to be using this summer time to plan your fall fund-raising or beyond, then ah, why don’t you speak to generosity? Siri’s they’ve got runs walks coming up in new jersey, miami atlanta, new york city, philadelphia and toronto. It might make sense for you. Talk to dave lynn he’s the ceo. Please tell him that you’re from non-profit radio and you can reach dave lynn at seven one eight five o six. Nine triple seven or on the web generosity siri’s dot com very grateful for their sponsorship. Please check them out. The table’s got turned a couple weeks ago and i was interviewed on another show was bill blacks exit coach, radio it was fun to sit back and just answer questions and just yammer along and i don’t have to worry about watching the clock or anything like that was quite a pleasure. I see how easy the guests have it. Andi no, jean takagi is listening. So i thank you very much. Bill black for having me on your show. I talked about the takeaways that i’ve learned from over two hundred non-profit radio shows and the audio and video that i have are on my site at tony martignetti dot com, you’ll find a listening length to the exit coach radio interview i did with him, and that is tony’s take two for friday eighth of august. Thirty first show of the year. Jim takagi hello. Hi, tony. How are you? I’m doing very well. Gina’s are managing attorney at neo non-profit and exempt organizations law group in san francisco. He edits the popular non-profit law blawg dot com and on twitter he’s at ji tech. Jean, i’m doing very well glad to have you back. It’s a pleasure to be back, tony. Thank you. We’re going to continue our conversation from a couple weeks ago, the two hundredth show when we were talking about partnerships, i call them friendships, you know, friend, i said friends with benefits, but partnerships and things like that, and, uh and how we’re going to protect ourselves. You and i talked a little about who we might partner with. Maybe we can say a little more about that. Sure, you know, i think we teased out a little bit the idea of non-profits collaborating with one another and how we’re pushed by different agencies and thunders and maybe the public in our stakeholders teo, engage in more collaborations, teo further our missions and how we choose those partners i think is very important and making sure that we understand who we’re working with what their skills on dh strengths are and what their weaknesses are and how we might engage together. Synergistically, i think all of those things you want to bet a little before you develop some sort of legal relationship with them. Yeah, and i would think the board has a role in this because if there is going to be illegal agreement between them and we’ll talk about whether that’s appropriate or not. But if if if we’re going to go to that level than the board needs to be involved in this process, too, i think when, when, particularly when the relationship is going to be a substantial one that’s true. Now, if it’s going to just be a one off, you know, one event, you provide the drinks and we’ll provide the food. Okay, then? Yeah, we don’t worry about the board there, but for if we’re goingto have this joint fundraiser that’s going to take three months to prepare ah, and had been involved in a big place that we have to rent out and insurance and making sure that we get adequate participation and funding and we rely on other people to show up. Those are the types of things where the board may want to get involved, especially in the first time relationship, and after we’ve found a partner or partners that that maybe working with us, we want to know whether we should, how we should document our relationship. And and we talked a little about the mou, the memo of understanding versus the contract, right? And, you know, i’m not the biggest fan of the m o you, joe, you know, i think i miss you. Okay? Okay, well, how is that? Well, i think and, you know, speaking as a lawyer and you roll their eyes a little bit that’s okay? The mou really is intended to be an unenforceable documents so it’s like yes, you do this and we’ll do that. If it’s a joint fund raiser, you go ahead and rent the revenue will go ahead and get the entertainment on dh will provide the educational materials now in an mou that’s not maybe always specified, but we don’t say well, what happens if you don’t, you know, rent the venue if you didn’t get adequate insurance for it or if we didn’t market right? And where we didn’t get the educational materials out, so we can’t really deliver our message the way we wanted to. And now it may be one party spot more than the others and what happens in that case if it’s an mou that’s not intended to be enforceable? Well, then, i guess it’s just a broken trust and you know, everybody’s on their own after that. But if you intend fur, some of it to be enforceable, you know, sometimes you want to get that language in there and make sure that it’s understood that it’s an agreement. A lot of times i see people who hedge on this and they and they have this enforceable agreement, but they call it an mou, and even government agencies do that that’s a little pet peeve of mine it just to make sure that both parties are on the same page. Is it enforceable? What happens if the other party doesn’t live up to their agreements? And are we clear about what you’re supposed to do? This is what we’re supposed to do now. We should have an attorney draft this it’s going to be an enforceable contract, which is what your preferences i mean, that needs to be drafted by an attorney? Well, i think the at least the initial draft, if you enter into the same type of relationships multiple occasions, you may not need the attorney to bet every single time, particularly if it’s smaller deal, but yes, generally speaking, i think you’re right, you do want an attorney to at least review ah, the written agreement, whatever you call it, whether you call it an mou or not, you want an attorney toe review that and maybe question you on challenge you on some of those points to make sure that everybody is clear about what their respective obligations and responsibilities are and what they can expect reasonably from the other party, because there are elements of a contract that are based in state law that make a writing into a contract and make it enforceable or not. And so if those elements aren’t there, you might think you have a contract, but it wasn’t prepared, or at least reviewed by an attorney probably should be prepared, i think. And you may think you have a contract, but you don’t. Yeah, or or you may be just missing a whole. Bunch of things like, when does the contract? And there are a lot of times that they’re just open ended contracts and you don’t want the other party coming up to you, like two years after you last talked with each other and saying, hey, you didn’t live up to this end of your bargain last week, right? All right, okay. All right. So, it’s, a lot of implications around the contract mean, its’s it’s an art drafting these and making sure that they are, in fact, enforceable under the state law where they’re going to be where they’re going to be judged. Yeah, and i think it also is an opportunity for you for you to just get mutually gets a mutual understanding of what your respective roles are, because sometimes there’s a lot of gray areas that, you know, we didn’t discuss verbally, you know, who was supposed to be responsible for this thing, but it’s critical to what we’re doing together, and we kind of both just let it slip by having a written agreement and really challenging yourself to make sure that it’s gonna work in multiple situations and with different contingencies think that’s really important. Okay, i think i’m glad you said it. I can tell you feel strongly about it. Excellent. I should plug there’s another non-profit attorney out there. Her name is alice carter she’s a friend. And she writes the charity lawyer block. I got an excellent article on mou or written agreement. And if anybody wants to look into that further, i highly recommend that article. I know ellis she’s in phoenix, arizona, isn’t she? Yeah. Yeah. Ok. That’s, charity law blawg dot com verity, lawyer block charlie lawyer blogged, right? That’s because she calls herself charity lawyer. Yes. Okay. Ellis if she’s listening. Hello, alice. Um, now, all right, so what happens if there is a disappointment and somebody doesn’t follow through and, of course, that somebody could be you now that we have an enforceable contract, you know, it’s enforceable always and including against you. So suppose somebody doesn’t follow through and do what they’re supposed to do, and we touched on that on the last show as well. And, generally speaking, we probably don’t put a lot of specific remedies in there. We just say, well, if one party doesn’t live through and the other party got harmed by it you know, the party that didn’t follow through should compensate and make up for any harm that their partner i’ll say partner, loosely speaking, lost out on just to make them back make him whole again. But there’s sometimes maybe specific things that that that you want from them. So if they were expecting you were expecting them to deliver something and they didn’t do it on time. You may say, well, we still want delivery of of that. Plus, we want some sort of compensation or or additional services because you missed out so you can be very specific in the agreement, or you could just let the agreement be enforceable by the amount of damages or harm that you suffered, and this will be part of the negotiations of the agreement. That’s, right? You might think your damages should be something, and the other side may think now, you know, shouldn’t be that large, and that will be all part of the discussions in the negotiations. Yeah, and the more you know, involved in the bigger the the agreement and the, you know, potential joint venture that you’re engaging in that the more lawyerly it should look, with more provisions. If it’s really again, a very simple thing. You may not have to worry so much about technical provisions, unless you really think you’re gonna be harmed in a specific way, right? If it’s something smaller and like you said, ah, one off that’s ah, small, a small venture together. Yeah, and you’ve got to be reasonable. Obviously, you don’t want to spend five thousand dollars in legal fees for an event that’s going to only generate ten thousand dollars. Now we can we have this thing called partnerships, which is a legal term. When would a partnership between non-profits be appropriate? Well, a partnership, legally speaking means that both entities, they’re both partners, are going to be completely libel, responsible for whatever they’re doing together and that’s a really important point to know, because that means if you’re one partner and you’re the other partners screws up and some people get hurt, they consume both of you. And if your partner says, well, i’m sorry i don’t have any money to pay off the lawsuit, you’re completely responsible for the whole thing, not just half of it, you’re responsible for the whole thing. So really important part to understand if you’re really in a partnership as we use that term legally, that means you’re going to be completely responsible for anything that goes wrong with the partnership. You’re you’re working hard to stay in the jargon jail because you don’t want to say you don’t want to say joint and several liability, right? You said it, not me, ok, i was in my mind, right? So that means that everybody’s responsible for everything, irrespective of what their role in the problem might have been do i say that? Right? So you could be completely innocent and completely not responsible for the harm caused to a third party. But at least when they’re trying to collect some money for for whatever harm they suffered, they can get it all from you if your partner doesn’t have any money. Right. Okay, now, partnership could be more than just two non-profits. Yeah, absolutely. Okay. Okay, just making that shirt okay. Making clear. Okay, so, that’s a pretty serious thing to take on partnership versace not declaring it as a partnership. And how would you make that clear? That would be in the agreement or partnerships require certain special agreements. It’s a really great question because you could enter into a partnership without a written agreement. If you just act in a way that says, hey, you’re jointly responsible for putting on an event or putting on a program or delivering services together, and you show that you’re you know, just by your actions that you’re jointly responsible for it. And perhaps you’re sharing the revenue stream that’s being generated if there is some revenue coming out of that joint venture well, you could form a partnership for which you’re liable for your other partners, mistakes without a partnership agreement or without any writing at all so it could be imputed by philip business based on all the facts like you just described them, yeah, hey can can be, uh sometimes people enter into agreements and they say in the agreement, this is very common to say we’re not engaged in a partnership and they feel like, well, that’s an out and that’s helpful language, but that’s not the whole story, because if you’re still sharing responsibilities and obligations and your conduct is that of a partner and you’re still sharing the revenues let’s, say with two partners fifty fifty yeah, no matter what you’re contributing, you still may be on the hook of a partner to a partnership, even though the agreement that you entered into said we’re not partners see, this makes me want to just live in a cocoon and never talked to anybody because i may i may have a conversation with somebody on the subway, and now now i’m in a partnership, it just means you want to talk, talk about it a little bit with a lawyer. Just to get an understanding of how to form these collaborations and one talk with the lawyer may go a long way in multiple relationships. So get that initial conversation, or maybe attend illegal seminar, where they talk about these things. Okay, very good advice, let’s, let’s, take our our break. When we come back, jean and i’ll keep talking about friends with benefits, and we’ll talk about maybe some. Well, not maybe talk about some measures of success, and howto decide about sharing the results of your collaboration together. Notice. I didn’t call it a partnership, because it may not necessarily be one. Stay with us. You’re listening to the talking alternative network. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you, too? He’ll call us now at to one to seven to one eight, one eight, three that’s two one two, seven to one eight, one eight, three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Talking alternative radio twenty four hours a day. If you have big dreams in a small budget tune into tony martignetti non-profit radio, i d’oh. I’m adam braun, founder of pencils of promise. Oppcoll welcome back to big non-profit ideas for the other ninety five percent. We’re joined by some new listeners. Ah, third, listen, another listener in georgia. Decatur. We’ve got decatur, atlanta and coming. Uh, cummings, georgia, do you know each other? I wonder san francisco, california gene, i don’t think that’s you there’s somebody else listening in san francisco, brooklyn, new york, still with us love it and none. Jing china china joined us. Ni hao jean let’s see about what would cover in continuing this let’s see about defining success, how we should should should measures of success be part of our agreement? Yeah, i think it depends upon the level of collaboration that we’re talking about. They’re different levels that we can go to. For example, two non-profits could decide they want to share a photocopier. Okay. That’s a collaborative effort on the very, very low end of the scale. Or maybe they want to share a chief financial officer that gets a little bit more complex. That’s. Interesting. Right? Sharing staff. Yeah, yeah, right. Or maybe they just want to share space so that, you know, depending upon the level we get to it. Maybe you know, pursuant to a resource sharing agreement or cost sharing structure. Or we may have to do, you know, create mutual service agreements or independent contractor agreements, maybe it’s one way, maybe it’s two way going both ways and how we figure all that out. Uh, it means that we we have to understand what the goals are. So going back to your question at the outset of any negotiations or discussions between the different non-profits that want to collaborate, they have to figure out their mutual goals, and then individually they have to set apart well, what do they each want? You know, from from this relationship, and how will they define it to be a success? Because that varies just completely amongst every collaboration you mentioned, the sharing of space, and that doesn’t have to certainly be between non-profits a lot of times someone who’s close to an organisation on a lot of times, that’s a boardmember not necessarily ah, has extra space, and they will give the space to the to the non-profit um and i don’t know that those air always papered or even paper correctly, but i bet they’re not even a lot of times just paper. But there should be some kind of an agreement in writing between that the company that the boardmember let’s say represents and the non-profit right, especially if that boardmember is going to be paid there’s some conflict of interest issues involved their private foundations can’t do that at all for money. Public charities can as long as it’s reasonable compensation. But there are some rules, both ous five a onesie, three entities and there’s some state non-profit rules that may apply so good conflict of interest policy is going to be important to make sure that it protects the non-profit from getting into on ly a reasonable deal to the non-profit not one that provides some sort of private benefit to the director. But, you know, the vast majority of these cases are where boardmember czar offering space for free right to the non-profit andi it’s their own place that that’s absolutely fine. If the boardmember is actually leasing that out and sublease may be necessary or else they may be breaching their own lease with the landlord. Okay, a lot of implications to that mean, just, you know, we have to we have to be protecting ourselves. I mean he’s non-profits on non-profit is a company that’s it’s a corporation it’s a business. It just happens to be a non-profit business, so it needs to be run like a business. Absolutely. We gotta protect ourselves. Our employees are the people we’re serving and those lives were saving the donors who have invested, you know, we all ah, they all we all need to be protected. And so that’s that’s, you know, that’s why we’re talking about this stuff? I mean, you know, just do these things lightly and, you know, sort of on a handshake. Yeah, and, you know, but you know, non-profits don’t have owners that’s a big difference and that’s why the board it’s got to be reminded there’s, not an owner overseeing to make sure that the non-profit really gets a fair deal, and maybe you were lucky enough to have an executive who’s willing to take on that task, but it’s really up to the board to make sure that they’re looking after that. Non-profit and making sure that the non-profit is not giving sweetheart deals to anybody else outside of the organization, regardless of whether they’re a boardmember or an officer or anybody the non-profit has got to protect its own charitable assets. That would be the role of shareholders in a profit making corporation, and they have their own personal motivation to do that. But non-profit boardmember here, mostly volunteers. They may not have that, and they may sort of not be exercising that type of diligence at an owner would over their own assets. But they kind of have to, because they’re they’re the ones that are providing that stewardship over the non-profits asset. So, really, that they need to be paying as much attention to the non-profits work as they do their own businesses work. Ideally, yeah, okay. So i suppose we have some delivery bols involved in all this, and this is, you know, sort of subsumed in what we’ve been talking about already just want to make it explicit. If there’s money that’s going to be shared or some other delivery ble that’s goingto result maybe it’s, even ah, a grant proposal that’s going to be joint and that’s the delivery ble that that should be specified. Yeah, that should all be specified. And, you know, i sort of wanted to jump it back in on that partnership thing. It’s not always bad toe have a partnership. Maybe you do want engage in a partnership with another non-profit and do it through a legal entity like a limited liability company and that’s almost like having a kid together. So if you’ve decided to partner with another non-profit tohave child or this joint venture together, you better know who that person is. And you better know how you want to raise your child and what each of you are going to contribute to the child’s growth and what happens when you have a disagreement over how to raise that child. If i just take that analogy further. And you know how comfortable you’ll be with liabilities caused solely by your co venture? Because if you don’t want to be partners, limited liability company means that you’re only liable to to the extent of your investment in the llc, the partnership liabilities don’t come up if you do this right, they don’t come up and hit the non-profit partners, they’re just limited to whatever that contributed to the llc. Still, i’m glad i called this friends with benefits because basically you’re saying you gotta hold hands before you sleep together. Yeah, kind of and taking it one step further if a joint ventures like having a kid together. Ah, merger on you mentioned that at the last of the last show that’s kind of the ultimate collaboration and that’s, you know, if i could take take bad analogy further let’s, let’s say that that’s really like marriage on marriage with almost no possibility of divorce, are very, very difficult. Um, it might be true in the analogy and analogous version, but no, no it’s much easier in the end, i have personal experience on that take a metaphor further, but yeah, no merger is you’re you’re now want you’ve, you’ve formed a union, you’re you’re now one, right? Okay. And all sorts of considerations to make sure, you know, you understand that not only are you gonna acquire all the assets of your marriage partner, but you’re goingto acquire all of their debts and liabilities and obligations as well. So you really got to know what the other partner is bringing to the table. Hold hands before you before you sleep together and make sure you use protection. Very good that’s what comes from our friends from friends with benefits segment? And now, i mean, you know, we got to protect ourselves. That’s, that’s what you’re saying, do you have to we have to leave it there. Thank you very, very much. Thanks, tony. You’ll find jeanette non-profit law blogged dot com and on twitter he’s at ji tech next week, a non-profit technology conference panel on female technologists that the panel is not all men that’s good, because men don’t know anything about women’s struggles competing in technology. So it’s, an all female panel talking about females in technology. Also any sample ward returns she’s, our social media contributor and ceo of non-profit technology network, where i did that interview? If you missed any part of today’s show, find it on tony martignetti dot com small and midsize shops. Remember generosity siri’s for multi charity five k runs and walks seven one eight, five o six. Nine, triple seven or generosity siri’s, dot com. Our creative producers, claire meyerhoff, sam liebowitz is on the board. Our line producer shows social media is by julia campbell of jake campbell. Social marketing and the remote producer of tony martignetti non-profit radio is, as always, john federico of the new rules. This music is by scott stein of brooklyn. You with me next week for non-profit radio. I hope you will be big non-profit ideas for the other ninety five percent. Go out and be great. Yeah. They didn’t think that shooting getting dink, dink, dink, dink. You’re listening to the talking alternative network waiting to get in. Nothing. Cubine are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Dahna hi, i’m ostomel role, and i’m sloan. Wainwright were the hosts of the new thursday morning show, the music power hour, eleven a m we’re gonna have fun shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com, you’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com. We look forward to serving you. Talking.

Nonprofit Radio for August 1, 2014: Offline Drives Online & Manage Those Expectations

Big Nonprofit Ideas for the Other 95%

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Richard Becker: Offline Drives Online

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Multichannel engagement is essential. You know this. Drawing from multiple cases, Richard Becker reveals strategies to stand out from your competition for mindshare and have online engagement impact offline outcomes, like giving and volunteering. Richard is president of Target Analytics. (Recorded at Blackbaud’s bbcon conference).df

 

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 Maria Semple: Manage Those Expectations

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Maria Semple, our prospect research contributor and The Prospect Finder, shares expectation management tips. How do you help staff and your board understand what prospect research can and can’t do? 

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Hello and welcome to tony martignetti non-profit radio big non-profit ideas for the other ninety five percent i’m your aptly named host and i’m glad you’re with me. I’d be forced to endure the itching and redness of dermatitis her peta for miss if it came within my ken that you had missed today’s show offline drives on mine multi-channel engagement is essential, you know that drawing from multiple cases, richard becker reveals strategies to stand out from your competition for mind share and have online engagement impact offline outcomes like giving and volunteering. Richard is president of target analytics, and that was recorded at blackbaud sbi become unconference and manage those expectations. Maria simple, our prospect research contributor and the prospect finder shares expectation management tips. How do you help staff and you’re bored? Understand what prospect research can and can’t do for you on tony’s, take two throwback thursdays, responsive by generosity, siri’s hosting multi charity five k runs and walks here’s my interview from bb con last year. This is from last october with richard becker welcome to tony martignetti non-profit radio coverage of bb con twenty thirteen with the gaylord convention center outside washington d c in national harbor, maryland, my guest is richard becker he’s, president of target analytics, part of blackbaud and his session topic today is dr offline response with online advertising. Richard becker, welcome to the show. Thanks, tony appreciate it. That’s a pleasure to have you, um, explain what’s the relationship between target analytics and blackbaud case i i said it wrong. Yeah, target analytics is one of the four business units within blackbaud and we used data and analytic driven insights to create fund-raising solutions for our clients, affecting both their direct marketing dripping fund-raising as well as their major gift ribbon. Fund-raising okay, you probably know george durney then i do know george, director of sales at target analytics, right? He’s fantastic he’s actually looking for a job, you could tell him, i said that he wants to host a washington, d c morning show so he may not be your director of sales very much longer and that that’s, you don’t hear it from me back-up we’re talking about everything. Multi-channel yes, right online and offline. Why is a single channel and let’s take the more traditional offline no longer satisfactory? Well, i think the consumer preferences, they’re changing, particularly around the different generations, the traditional target for fund-raising are going to be your older individuals sixty, sixty five or higher and traditionally postal based direct mail in telemarketing have been great channels to capture those individuals, but as the newer generations come forward, obviously they’re in tune with social media, web based purchasing and web based giving and so there’s a new marketing mix, it needs to come together to achieve the type of response and conversion rates that direct marketers are looking for. What if we think our constituency is mostly sixty and over, or or or if not, mostly for the proportion that is sixty and over, should we still be used relying predominantly on the traditional male it’s a great question and our research and the evidence that we have with the solutions that we bring to bear, show that a significant portion of that older demographic sixty year older are in fact online and are, in fact influenced by email marketing, social media and online advertising. Do you have ah, any any stats on the penetration of of social media among the sixty year on over generation? Yeah, i mean it’s clearly not. Going to be as high as some of these younger democrats, but i do know it’s also growing, if you know the growth rate, maybe it is absolutely growing and it’s growing double digits year over year, okay, the key here, though, is really to understand the impact on some of these online channels, whether it be online advertising, email and the like and social media on those offline channels, because here’s the important thing it’s not that this older demographic is significantly migrating, they’re donorsearch hey, viewer or they’re giving to those online channels they’re not. But what we’re able to prove with some of the newer solutions and the technology that we have is that the brand impact of putting email in front of them, the brand favorability gained by putting online advertising in front of them winds up affecting they’re offline response, whether it be and increase the likelihood to open and convert that postal based direct mail piece or that outbound telemarketing call. So there’s a correlation between these online channels and he’s off line channels and a big mistake that a lot of the direct marketing and easy with the non-profits are prone to make. Is by operating and silos often times, particularly in organizations that are maturing, they’ll have an online group and an offline group. And what we’re showing our clients is that you really need to bring those groups together because the impact of online on offline is really the magic. Okay, well, let’s say a lot more about this, how do we start to integrate the two so that we’re getting the impact that that you’re talking about? Sure, we did have a really interesting use case today in our session, we showcase the university of indiana environmental defense fund care and ah, the example we uses is leveraging online advertising, and i’m going to take a step back and and we’ll talk a little bit first about the evolution of online advertising metoo for most folks, they think of online advertising, as i want to put my ads on a web destination where i think my constituents might be. So, for example, you believe that you want to go over older, wealthier individuals who are likely to give to your organization. So you may think i should advertise on the new york times or a site where that type of demographic might be attracted. The challenges that’s really akin to putting up a billboard on the side of the highway in the hopes that those individuals who who see her ad also have ah, philanthropic component of them let’s face it, not it not everybody sixty years or older with capacity is necessarily philanthropic. So it’s really it’s more of a mass advertising play the legacy way things are done. What most people don’t realize is the technology has really evolved considerably over the last eighteen months. And so, for example, with online advertising, what we’re able to do now is to actually taken input file of individuals based on name and postal address and target them wherever they go online and put online advertising front of them. So let’s think of the use case. In the case of the university of indiana, they wanted teo put together a program, a direct mail program targeting their alumni, and so our value proposition was essentially look, you know, before that mail piece just winds up showing up at their door let’s reinforce your brand and remind people about their affinity with the university of indiana so before they targeted those four hundred roughly four hundred fifty thousand alumni with that direct mail piece, we took those exact individuals, we found them online, and we served online advertising to them in the months leading up to the direct mail piece showing up at the door. And ultimately what the results show is for those individuals that we did put online advertising in front of us. It’s significantly outperformed the group that could have received online advertising and didn’t. So we have concrete evidence via metrics that show that you can receive, you know, response rates that air fifteen, twenty, twenty five percent hyre when you’re reinforcing your brand to the same exact individuals who will ultimately receive that postal base, direct mail piece or telemarketing call, all right, now, what do you need to have in place to take advantage of this? Typically, you know that. So in that example, we run campaigns in two ways. Typically a client wants to market to their existing crn be so they may be it’s a reactivation campaign, maybe they’re converting. Ah, part event participants to donors, whatever, whatever the gist of their campaign is, and we’ll take in input file out of their c. R m that’s one avenue in which we could run the campaign. The other would be the if it’s a acquisition campaign, we can create a list of qualified prospects based on the analytics that we’ve got in target analytics and say these are likely first time donors your organization let’s, target them at this point in time were typically looking for clients with a relatively sizeable file, as that is an input file for us to target. I believe the smallest file that we’ve processed in a single campaign would be about three hundred thousand or so constituents so it’s really oriented towards the mid to large market. Okay, what is the small and midsize shop and and recognizing that all the listeners are not blackbaud customers, what do they need to have in place? What? What kind of conversation do they need to have with their database crn provider to execute what we’re talking about? Yeah, i mean, so typically, you know, we even the smaller clients we say look, let’s, get to a volume that achieves your marketing objectives. So even if it’s a, even if they have a smaller house file, if they’re smaller clients fifty thousand a hundred thousand will say, look, we’ll take that part of your file will augment it with donor of prospects that look like individuals on your file to get to that minimum threshold, and we’ll run her campaign against the broader spectrum. There are alternatives, there are clients obviously, who were going to be on the small side and not be ableto afford to produce a file that size what we want, we might use a different medium, then i’ll give you ah, slightly different example, but keeping in the spirit of of these new emerging channels, we had a client who had a specific cause in the greater new york city area and a specifically wanted to target. Based on that geography, the affinity for their cause was in and around central park. So rather than using online advertising, we actually used a geographic based mobile advertising solution that we have that could pinpoint individuals that we’re using they’re handheld devices within a specific radius around central park, and we were able to target them that way, so there are different alternatives to get these very specific audiences. It could be again the folks in your serum a prospect. Cool folks in an individual of, you know, geographic area. All right, you got the data very, very many different, very finite, yes, okay. E-giving, ding, ding, ding, ding, ding, ding, ding, ding, ding, ding, ding. You’re listening to the talking, alternate network, waiting to get you thinking. E-giving cubine this’s. The way we’re hosting a party in my french nufer city, guests come from all over the world, from mali to new caledonia, from paris to keep back. French is a common language. Yes, they all come from different cultures, background or countries, and it comes desires to make new york they’re home. Listen to them, shed this story. Join us, a part of my french new york city. Every monday from one to two p, m. Are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping countries. People be better business people. Dahna you’re listening to the talking alternative network. Yeah. Dahna we were talking about advertising specifically, but weaken apply this to other combinations of online and offline. Absolutely, i mean the most predominant channel that’s been traditionally used. His email and that’s been used, i think, with mixed results, the allure of email, particularly around for a smaller midsize non-profit is that there are no limitations to the size of audience you, khun target, and in many ways it’s a free channel there’s not a whole heck of a lot of cost associated with sending him out. Email that’s the good news. The bad news is it’s not an unbelievably, you know, effective channel more often than not, because it is free and there’s so much competition for mindshare and ah, your email may or may not break through all the noise that’s in that e mail box, but similar to the online advertising solution that i mentioned, you have to look at email in the same contacts that it could be supporting other channels. So whether or not you’re getting click through and conversion buy-in email that you’re sending the trick is to understand the impact that email is having when that postal based direct mail piece shows up. For that telemarketing call shows up and i keep dwelling on that because there was an interesting statistic when we opened up bb kahn and i believe kevin mooney stood on the stage and i believe the quote that he used was that online is growing at four times the rate of offline channels or something to that effect true is that maybe the reality is eighty percent e-giving is still on these offline channels, and we cannot ignore them. And so the big mantra that we have is you absolutely have to embrace these online channels and they are viable, and they’re going to continue to evolve and become a greater of greater importance to the marketing mix moving forward. But as we sit here today, the real importance of those online channels isn’t necessarily the money you’re raising directly through them. But the impact those online channels are having on your legacy channels male and telemarket so crucial toe have coordination and just really accurate record keeping. Who got who got what? When so we can look at our at each individual organization, see what the degree of correlation is for our constituents. Absolutely that’s really what’s been missing up until this point is the measurement between these disparate channels. I think where we started, our conversation was too many of our clients will say, well, you know, we looked at the click through and conversion rates for online advertising, and the campaign didn’t pay for itself where we sent an email and it didn’t raise a whole lot of money or we set up a facebook page and we have, you know, five million followers, but we’re not getting a lot of donations. You cannot look at those individual channels and evaluate them stand alone, you have to be able to evaluate them and their impact across all of your channels and it’s really only been within the last twelve to eighteen months that we’ve been able to develop a system and a technology platform that can evaluate these various channels as they work with each other, the actual outcome on the other in the other channels, more traditional channels also takes a mindset change to recognize that the facebook page and the twitter stream or not the outcome? Absolutely, we call it a closed loop report where we’re closing the loop across all these channels where we’re looking at at what has occurred amongst them were looking at the commonality of who is utilizing them, the sequencing of how they’re using and then the ultimate outcome at us at the consumer household level. Did they donate? Did they participate? Did they take the action you wanted? And then we’re able to correlate that across all the channels and produce meaningful reports that really showed the return on your advertising? Spend the return on your marketing investment across all those channels and that’s really the big new thing, you know, over the last twelve to eighteen months, the ability to quantify that give a market or confidence that their marketing mix is either working or not. And it’s funny, you know, the the online advertising solution that i gave you, we have folks in the audience, he said, you know, will this work for me or, you know, richard, you gave him an example, but university and yet already has strong brand recognition or, you know, i’m a cancer related cause, but i know i’m not one of the top three or four i get why it would work for them, but i’m not sure it worked. For me and, you know, i often jokingly say to folks, i’ll tell you one way or the other, i mean, now at least you’re in a position that whether this campaign works or not, you have meaningful metrics at the end of the campaign that either prove you’re right or you’re wrong, that it was going to work, it wasn’t going to work it’s no longer guesswork and, you know, a true direct marketer doesn’t like to guess we like fact based elearning another case that you shared was environmental defense fund. What was the lessons there? What happened? Fantastic client and an example of a client who really gets had to integrate their channels. We spent some time today reviewing the specific campaign that they ran with us, and i’ll first talk a little bit about something that they do so well on that’s their creative it starts with the online banner advertising that they created all consistent, no matter which creative they used out of the portfolio of about fifteen different ads that they have, they used a very nice visual of a polar bear, and sometimes the polar bear was doing different things, but it’s always a polar bear the e d f logo displayed prominently in the call to action crystal clear donate here it was very simple, streamlined, colorful gets your attention that’s the first thing they did right, the second thing they do right where the wheels typically fall off for a non-profit is, they made sure that the direct mail piece correlated one hundred percent toe what folks were seeing online. So if you had those online impressions and we know that getting seven to fifteen online ad impressions per household per month is highly impactful for when that toe to make the action happen when the direct mail piece comes. So imagine you’re getting seven to fifteen of these ad impressions for, you know, thirty, sixty, ninety days before that direct mail piece comes in every time across multiple change, and it could be any site that you go to any site you go to, doesn’t matter whether you’re on facebook, new york times, we’re going to find you, and we’re going to put that out because it’s audience baste, not site based and butt your butt. Cdf is doing such a good job because it’s it’s it’s always the same. Visual and creative that you’re seeing, and then so what they do so well is when that direct mail piece comes. The direct mail piece is one hundred percent aligned with what you’ve been experiencing an online have already seen it. There wasn’t the same visual. I’m just able to hold it the same messaging, the same type of ass and you know, it’s it’s tightly wound up and what’s great is even the landing page another mistake, folks may hey, is if you do click through the ad or maybe you see the ad, you think about it or you get the dural direct mail piece and you go you know what? I don’t write the check. Let me go to the website the landing page exactly the same polar bear messaging. The same color scheme the same. We have statistics that show that just the slightest change. If they were to move from the polar bear to a seal or just any other color schematics, it could blow the success of the program, you know, completely the wrong way. But it was so good about aligning their online and off china line child together and have a true integrated multi-channel marketing strategy. That’s. Why? They see such great success rates and that’s. Why one of their they’re one of the leaders in the d m space? What kind of outcomes did they have? You know, they see what most of our other clients going to, you know, ten to fifteen percent lift in response and conversion rates for those individuals who are part of ah multi-channel strategy as opposed to a mano channel strategy. Okay. And another case you shared was care or what? Lessons there. You know, very similar. They have obviously a very compelling story and visual behind their mission, and they use it quite successfully, much like e t f really strong coordination across the offline and online channels and and their success and their strategy really mirrors in many ways what we see with the df. So another great example. Okay, we still have a couple minutes left. What more can you tell us about working this multi-channel strategies? Yeah. I mean, there’s, a lot of talk about multi-channel strategy. And really, at the end of the day where what we see is clients need help in, you know, bringing it all together and measuring it. I mentioned earlier that you know, the biggest challenge i see is that you have the old guard, the folks that are so adept at using, you know, postal bets, direct mail to dr results. And they continue to see challenges in the response rates that they’re getting in the conversion rates that they’re getting. Some of that is, you know, the headwinds of the economy. Some of that are changing demographics. Some of that, you know, increased competition for, you know, dollars. You know, and then separately, though, you’ll see the these organizations standing up a separate online group, and then they do them such self such a disservice. And even when they hire a third party agencies, you’ll have well, we have an offline agency, and then we have an online agency, and so immediately you see how the creative is not going to be linked together. The story that they’re telling is going to be different, the channel measure is going to be different, and so we’re seeing success with our clients are those who are having that ah ha moment they’re saying, look, this is really one thing, and we need a level of coordination amongst our online and offline marketing. We need measurement across them. We need standardized metrics across them. And i think once they get to that kind of epiphany that’s where it really comes together for them and they get an optimal outcome, okay, very key and consistent messages are consistency across andi now, the ability to measure what? What? I guess what created this revolution just twelve or eighteen months ago? Where? How come we come? We couldn’t do it then. Yeah, you know. I think there’s been some advances in technology, you know, going back to the online advertising, you know, the the ability to track someone’s online activity at a consumer household level and link that back to their offline activity. It didn’t exist eighteen or twenty four months ago, and they’re ah, our data partner. Oh, our our vendor partner for the underlying technology is a firm called data logics, and they’ve developed the secret sauce, if you will, that enables us to link online and offline activity and to be able to target online advertising at a household level they’ve had, you know, it’s it’s interesting if you go back a year year and a half ago, there was a big article right before actually, facebook went public that gm had pulled, like forty million dollars or something like that of online advertising budget away from facebook because they just didn’t think they were getting the type of return that they needed, and the reality was they didn’t know what type of return because there was no technology in place to measure that. And so data logics now aki partner of not only ours, but facebook helping them quantify and measure the type of impact those online impressions and there was this facebook likes and that facebook activity has on purchasing a gm car, purchasing consumer packaged goods off the shelf in a in a target or a food store, and they’re making that linkage and they’re helping us make that linkage for our clients on and the interactions they have with their donors. This is why we’re all seeing ads online for sites where we’ve been, but maybe we didn’t make the purchase decision or even i’m not sure i see them as much when i have made the purchase choice, but i know if i go to a resort or a hotel or something, and i’m just browsing around to see what kind of packages they have and what the rooms look like i’m going, i’m going to see that resort in my online advertising, so we’ve taken this step further. So what you described is re marketing, and i would say that remark, it’s probably been around, you know, two years or so that’s you went to a website, they put a cookie on your device, and now they’re following you around and placing advertising within your online experience attempting you typically to come back and taken action what’s interesting is, you know and that’s phenomenal. But that necessitated you go into the website to begin with and more than likely would have been helpful if you register registered there and offered your name and address so they could profile you and figure out, you know, what’s going toward you back. Okay? The solution i describe is you never had to have gone to the university of indiana website. You never had to visit the environmental defense fund website because we’re starting with name and postal address and using this kind of shared cookie poul that we’ve developed amongst, you know, thousands and thousands of web sites out there were able to identify you whether you were a former website, visitor or not, and will always know who you are and be able to link that back to create a rich profile. There are things there are people who think you’re the devil they might you know it. So let me give you the flipside of that, right. People get concerned about privacy. Everything we talk about is obviously compliant. Aiba, you know, internet advertising bureau compliant. The reality is, if you’re a consumer, and if you’re really thought about it, you’re going to get online advertising. You’re going to get solicitations via the mail, wouldn’t you rather they be relevant, then? Just random? This just, yeah, i would like to think i would, but there’s just something about being followed around the way i described when i had gone to the site and you said they place the cooking yet just when i when that ad pops up on the next site that i’ve been to it’s just something that feels unseemly about it, i feel a little violated. I feel a little compromised. We’re going to get philosophical here from wait a couple minutes, but we’ll keep labbate believe it this way. Ah, there may be a website you enjoy maybe it’s, maybe it’s, the new york times, maybe it’s, the atlanta journal constitution or whatever new site you go to, maybe there is, you know, social websites, you goto they’re free more often than not. You’re enjoying the benefit of content that they’re providing you oh, and not paying for it, but they have to make money and that money is going to come. Through contextual and behaviour based advertising, and so to keep the things that you want free, you’re trading off a little bit of your privacy, perhaps for something like relevant advertising. So i suppose we could move to a model where there’s no advertising or we could move to a model where advertising is totally random. But i think than the internet probably loses some of the no cost, low cost enjoyment that you receive, and you’d move to a model where you’re going to pay for one way or the other. Okay, what you want leave us with? Well, first, let me just say i appreciate the forum i thinkit’s a great richard, you know, this is fantastic and, ah, you know, the direct marketing spaces changing quickly and people could get intimidated by the wide array of options that are out there twitter, facebook linked in online advertising so many avenues to touch clients and i think it’s an exciting time when the technology finally catches up and allows us to embrace these channels in a way that can produce a tangible r a y for our clients so that they’re not just wasting money and we know that that’s more important for our non-profit clients and then any other vertical out there. So i think it’s exciting time. Richard becker is president of target analytics at blackbaud richard, thanks so much for being a guest. Thanks, tony. Been a pleasure. Tony martignetti non-profit radio coverage of bb khan twenty thirteen, thanks so much for listening. My thanks, as always to everybody had become the show is so full that it’s taken me this long to get to use that that becker interview on de so, but grateful to everybody at blackboard and b b gone generosity siri’s you know them, they host multi charity peer-to-peer five k runs and walks if you’re using summer to plan for your fall fund-raising if you’re small and midsize shop that can’t generate enough activity to have your own five k event, think about generosity siri’s they have events coming up in new jersey, miami, atlanta, new york city, philadelphia and toronto. If you think a run walk might make sense for you, talk to dave lynn he’s the ceo tell him you’re from non-profit radio he’s at seven one eight five o six nine triple seven or generosity siri’s dot com we’ve got throwback thursdays on the facebook page we’re featuring past interviews that i think deserve your attention again. Each thursday on facebook last week was andrew noise he’s, the facebook director of government relations at least he was at the time, which is essentially lobbying, but he didn’t like to call it that. Um, yes, throwback thursdays on the facebook page every thursday. I remember when i used to have to say facebook dot com slash tony martignetti non-profit radio, but those were those were the old days four years ago. So check out throwback thursday for best guests from our archive and that is tony’s take two for friday, first of august thirtieth show of the year with me now is maria simple? You know maria she’s, a prospect finder, she’s a trainer and speaker on prospect research. Her website is the prospect finder dot com and her book is panning for gold. Find your best donorsearch prospects now exclamation mark she’s, our doi and of dirt cheap and free. You can follow her on twitter at maria simple maria simple. Welcome back. Hey there, tony. How are you? I’m doing terrific, lee. Well, how are you? Today? Oh, just fine. Thanks. Excellent. Excellent. And thank you again for joining me on the two hundredth show a couple weeks ago. Oh, that was fun. But as i said, i do expect to be brought in in person to enjoy the party in the studio next time. Okay, well, you know, i could have invited you for the two hundred. No, i didn’t. I guess i never think of it because you’re always i know you’re just over in jersey. I could have had you all right. There was there was nothing intentional. It was my was my oversight. I could have you over for sure. I’m just giving you a hard time right now, but i know i feel bad. All right? I’m over it. Um, we want to talk about some expectation setting you. You feel like there’s a disconnect between what prospect researchers do and what the world thinks they do. Yeah, yeah. So, you know, i thought we’d spend a few minutes talking about that today because i came across a very interesting mean on the internet on actually thie apra, indiana, which is the association of professional researchers for advancement on their facebook page and this. It was a name that was going back a long time ago. Back in twenty twelve, i think. And so it kind of had a six pictures, and one was a picture that said what my friends think i do what my mom thinks i do, what fundraisers think i do what my kids think i do, what i think i do and what i really dio and on that final photo, it’s a woman sitting in front of the computer, you know, pulling her hair out. Okay, so this guy this got you thinking right? So it got me thinking about well, you know, what do you know? People have a very big misunderstanding about what prospect researchers do, or even about what the role of prospect researches in the overall development cycle. And, you know, why do we need it? How can we benefit? Some boards are actually afraid of it, right? Because they think, well, we shouldn’t be, you know, snooping into other people’s business. And what if they find out? Yes. And we’ve talked about this before when it was in the popular press. I know it was at the new york times. Or maybe was the times that had an article about prospect research, you know, going back a couple of years. Yeah, i think i think there was and, you know, people continue to have this misconception, and even, you know, as you said, there was there was this article in the times, so even people who are in the business of gathering information, in fact, when i’m gathering information, i try and think of myself as an investigative reporter, right? Try and be as objective as possible about the data that i come across, not really pass any judgment on it or put any subjective spin on any of the information i’m i’m reporting in any of my profile. Yeah. Okay. Yeah. I i do remember us talking about it. Uh, and then it came up again. I don’t think you and i talked about it, but came up again. Ah, sometime last year when there was a woman named ah, you jet clark and she had lived at new york presbyterian hospital for i think it was last fifteen or twenty years of her life. For some things, you just became a resident of the hospital, even though she wasn’t ill on dh. There were questions about what types of information the hospital gathered about her and how they gathered it, and whether you know meetings and things with her through these decades that that she was living there, and that that that brought it up again, too. And i blogged that, too, and i, by the way, i i thought new york presbyterian hospital didn’t do anything that a charity shouldn’t be doing with somebody who’s living in their facility for fifteen, twenty years, she was wealthy, and she was good. She was a good potential donor, right? Right? I mean, and then you think about some of the assisted living facilities, you know, extend that a little further, right there they are themselves nonprofit organizations as well. So yeah, i mean, you have to think about sensitivity of information. Yet if somebody is really using your services for that extended period of time and that engaged with your organization, whether they be a consumer or a donor over a fifteen twenty year period of time, certainly there’s a lot of cultivation and conversations that happen on dh. You know, they could have probably written donor profiles on her without ever sitting in front of a computer? Yeah, for sure. And and that type of information gathering not only does happen what should happen, they were i would say that they were negligent if they hadn’t. I mean, she lived there all those years. I mean, yeah, just she’s a wealthy woman on dh she’s lived she’s living there, benefiting from the work that you do you provide. Um, like i said, you’ve been negligent not to be pursuing her a za potential donor, but so what have you ah, you run up against this problem, like as a as a consultant in prospect research, if you run up against this with ceos, boards, you know them not really understanding what it is you do. I think the ceo have a much better grasp of it because they understand how important it is. They’re doing some sort of form of research when they’re looking at at grantspace research. So it’s sort of this natural extension that they would be thinking about their individual donor base, but i think it’s the boards that are a little bit more uncomfortable with it, depending on the sophistication of the board, they don’t really understand public data versus private data what’s accessible, you know, there’s a lot awful lot going on out there right now with ah people’s data being compromised and so forth, so they really don’t want to think that, you know, well, you know, are we compromising somebody’s data if we’re looking at what they’re home values are and what their stock holdings are? If there, you know, publicly reporting this information, so they get a little uncomfortable, how about back on the staff side? And we’re gonna have some time to talk about the board, not not leaving that topic for good, but just back on the staff side, is there a disconnect between what you can do and what, whether it’s a ceo or even fund-raising staff think that you can do sometimes there is again, it really depends on the sophistication of the organization and how much donorsearch research they’ve done in the past. So, you know, it’s it’s, sometimes i’ll get a call for example, from somebody that will say we have the names of five individuals we need for you to research for us, and we just need to know their networks, so just from that statement that tells me a little bit about them and how much they know who’s on that much they haven’t done that much because i can’t find out true network, right? You khun you, khun, provide lots of measures that we’ve talked about through the years from home values, tow boat values, you know, to places they’ve given and things like that and levels they may have given that you can provide lots of ah, data points. But you can’t definitively put put, put a number on net worth, right, right? And then, you know, it’s, an educational process where i let them know about what information i do have access to what i don’t have access to what’s public versus private, and then we have a strong conversation about, well, the number that you come up with the almost doesn’t even matter because you can find lots of articles, for example, on what bill gates networks is for warren buffet. But is he going to give what is going to get him to want to give to your organization? Are you already engaged in conversations with this individual? How? How accessible is this individual to you have they been giving and at what levels over the years, i think that’s a much more important conversation versus a number on a piece of paper. Yeah, and, you know, that makes me think of what i’ve heard a lot from clients, that they want to pursue certain wealthy foundations, and they’ll say, well, let’s, go after, you know, the names you mentioned let’s, go after gates foundation or, you know, others ford foundations because we know they’re so wealthy, but much more important question first does that foundation fund what you do there? All they all have pretty narrow worked that they’ll fund, and second, exactly what you’re saying, do they know who you are? You cultivated them at all. It doesn’t really matter how much they’re worth and how much thinking about every foundations, in my opinion, are the easiest group to research because they must report all their very transparent. They must report everything they file iris nine ninety, pfc, which are all publicly available, most foundations, even smaller ones today. Will it have some sort of a minimal website presence so that even if there has been a shift in focus from what a foundation has? Been giving to versus what they might be shifting and getting into maybe some new areas of focus. It’s, it’s all very public and easy to find versus somebody’s individual donor philanthropy is a lot harder to kind of put your finger on, so yeah, if they’re already having certain expectations of, you know, well, we can just go after that foundation because they’re wealthy. You can see how the the conversation could easily shift to then let’s go after all the wealthy individuals in our community simply because they’re wealthy, which is which is pointless. Well, that’s really a waste of time without without the right cultivation. If none of them are known, if none of them know who you are, you know i mean, you can get started, but you can’t solicit them right away. That’s that’s what i mean, but when i say it’s pointless, you can’t just ask them for money out of the chute. All right? So i guess if you wanted to tell staff, you sort of said it, but making explicit if you wanted to tell staff fund-raising staff new to prospect research. What? What it is you khun do. How would you? How would you sum it up so i would sum it up with what’s publicly available and what’s not so let’s. Focus on what’s not because that’s the least understood, i think bank bank account information, right? I do not have access to what anybody’s bank account data is all about. I have no access to credit reports, right? So i don’t know how much credit card debt they’re carrying. I don’t know how much they’re looking at in terms of car loan dead or even house debt. So the the entire debt side of the equation, i have no access to that information. Um also, if you happen to come across somebody who does own ah property in a trust, okay, well, at least that gives you a trigger that okay? This person has set something up in their state, planning a little bit more sophisticated. They’ve put their property in a trust, therefore, they may have ah, trust accounts somewhere else, but that trust account data is not publicly available, so you wouldn’t know, you know, you can’t go to a trust institution and say, i want to know the value of that trust and what the assets are in it because it’s simply not publicly available what else? Theo house and children information those air the hard pieces for me of the puzzle that are hard to find. And that’s where i think both staff and board who might be closer to that individual, could have some conclusions from information for me. In terms of, uh, how many children ages of the children so that’s very important, right? When you’re talking about the stage of someone’s life. And is this a really good time to solicit them or not? You know, for example, right now i have two kids in college. This is a really bad time. Yes. It’s solicit for a major gift debt equity ratio is very. You would want to know something like that about an individual so that the conversation can then perhaps flow in a different direction. Okay. We have a couple seconds left. Anything else you want to leave us with before we moved to the board? Yes. Stockholdings in salary information. Unless they’re considered insider at a public corporation, then i can indeed access data about salary and stock holdings. Otherwise, it’s not publicly available information. And you and i have talked a lot about insiders. What the definition of that is etcetera. Okay, we’re going to go away for a couple of minutes when we come back. Maria, you now keep talking, but we’ll move it to the board. Conversation around your prospect research. So stay with us. Dafs you’re listening to the talking alternative network. Durney have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Talking alternative radio twenty four hours a day. If you have big ideas and an average budget, tune into the way above average. Tony martin. Any non-profit radio ideo. I’m jonah helper from next-gen charity. Welcome back to big guy, big non-profit ideas for the other ninety five percent. How could you blow your own tagline like that? It’s. Unbelievable. Big non-profit ideas for the other ninety five percent. We know that, but i want to make sure it’s reinforced the idea. Okay. Maria let’s. Um, let’s. Talk to the board. What would you like to say? Anything different? Tio two aboard. I think for the board, my main goal really is to put the mehdi’s about what we find on and also how we protect the information that we do find. So wherever that information is stored at your organization, whether it be in a donor database, in hard copy files, whatever the case may be, let them know what you’re doing with the information so that they understand how we collected and how we protect it. I think that that’s very important and also what their role khun b in the development cycle, because prospect research is a piece of that. So how they khun specifically help to support identifying new prospects and also revealing current donors that we have in the database that perhaps could be elevated in terms of their giving. And as you have suggested, filling in gaps where information isn’t available or matter it’s very hard to find, for instance, like you mentioned family information that’s, right, that that’s also often very hard to find, but they might know that that person very well, perhaps they played golf with them or they know them through the chamber or something like that, so they’ve had some interaction with, um, whereas you as the prospect researcher or the maybe even part time room searcher on a staff, you’re playing some other role within the number non-profit fund-raising steph, you may not have access to that information because you’re not in in mingling and interacting with them, so yeah, they’re they’re often really great source of information for familial data, and i’ve often said on block this back-up a couple years ago, i remember, in fact, it was around the time when you and i first met first met online that i think some of the best prospect research comes from face to face conversations with people over over lunch or however you do your meetings, i happen to like meeting’s over meals, but face-to-face conversations you can learn so much about. Someone you absolutely can, but then the board needs to be educated about how that information needs to filter back to the non-profit right? So there’s got to be some sort of ah trigger or a mechanism or a processor, a procedure in place said if they are meeting with somebody, or maybe maybe the meeting was happenstance meeting maybe it was just just a meal and all of that in the conversation suede toward thie organization that that you’re serving on a non-profit board for and suddenly the prospect starts asking, you know, lots of trigger questions that would make you believe g, you know, they might have an interest in coming down and learning a little bit more about what the organization does you’ve got to be able to have them, i guess some train them to have a certain awareness, um, to look for this type of information so that it can be filtered back and that that together staff and board can then discuss well, is there somebody that we should be considering, you know, to make sure they’re at a future event or get on our mailing list or whatever the case may be? What? Are a couple of those things that board members could be listening for? Certainly they could be listening for the types of other non-profit that somebody is already engaged with. So if they the conversation turns toward, you know what, where they serve on board let’s say you’re a youth based organization, and you hear that this person is, you know, two counties over but very involved in certain youth based efforts in their neighborhood. That doesn’t mean they wouldn’t know sara lee have an interest in knowing what’s going on in your neck of the woods. So i think that just understanding where somebody’s charitable, general family’s interests lie is very important also, if you hear them talking about corporate boards that they might serve on that’s very important, because now that tells us that if that person serving on a corporate board and if that corporation is public, then we know we can access an awful lot of information about that individual because, again, they’re reporting it to the sea, and we can find out a lot about what somebody stock holdings are, what their compensation is for serving on that corporate board, etcetera, even non non-profit boards. That they might serve on because that that would lead you to believe that they have a propensity for non profit work. Exactly, exactly so, yeah, finding out what their their interests are because of the various boards, both corporate add non-profit that they’re serving on, you know, be kind of interesting, teo, i think spend a few minutes at a board meeting showing them how they can use their own linked in accounts, teo, to proactively mind them to try and find other people who have similar charitable interests to what they have, for example, right? That’s a report activity? Yeah, what other board activity they’re doing, but also, you know, i mean, i mean, for your board that’s ah, that’s a good activity. Ah, lincoln training. I’ll lengthen training. Yeah, okay, wait, i’ve you know, i’ve talked a lot about lengthen that we can’t we don’t have time to go into it, right? But i mean, you could definitely right get on, get on the agenda for a board meeting and in a fifteen minute span of time, if you’re just able to get fifteen minutes in front of the entire board and do sort of live lengthen. Just showing them, if nothing else, showing them that advanced search feature a tow how they can mine it. That would be a very useful time spent on the agenda of the board meeting. Excellent. Yeah. And i was going to ask, uh, your way have this energy. Well, it’s not really synergy. I don’t know. It’s a mind connect. Yes, energy is overused. It’s not that, but i i was going to ask, you know, how would how would we get on the agenda of a board meeting? As as the person responsible for prospect research, whether you’re you’re full time job or just a piece of what you do that’s a great hook, they’re linked in. Um other you got another tip. Maybe in just our last minute for getting on a board agenda. I think if you can proactively identify through sources like guide, star and foundation directories and so forth, who the family foundations are in a community outlined the list of trustees attached to those family foundations and come to a board meeting asked to be put on the board agenda for the sole purpose of china identify who has connections to any of these. Trustees so that we can start approaching foundations in our community in a different way. Where it’s a person to person entree first, as opposed to going in with a blind letter of intent or a proposal, we have to leave it there. Thank you very much, maria. You’re very welcome. She’s, the prospect finder, she’s at the prospect finder dot com and at maria simple on twitter next week. Gene takagi is here. We’ll continue our two hundredth show discussion on partnerships and other joint ventures. Jean takagi, of course, principal of neo the non-profit and exempt organizations law group in san francisco. If you missed any part of today’s show, find it on tony martignetti dot com. If you’re smaller midsize shop, remember generosity siri’s for multi charity five k runs and walks. Dave lynn theo seven one eight, five o six. Nine, triple seven or generosity siri’s dot com. Our creative producer is claire meyerhoff. Sam liebowitz is on the board is line producer. The show’s social media is by julia campbell of jake campbell social marketing and the remote producer of tony martignetti non-profit radio is john federico of the new rules are music is by scott stein. You with me next week for non-profit radio. Big non-profit ideas for the other ninety five percent. Go out and be great. Hey! Co-branding dick, dick tooting getting ding, ding, ding ding. You’re listening to the talking alternate network. Duitz e-giving thank you, cubine. Are you stuck in your business or career, trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future. You dream of. Two, one, two, seven, two, one, eight, one, eight. Three backs to one to seven to one eight one eight three. The conscious consultant helping conscious people. Be better business people. Buy-in hi, i’m ostomel role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun, shine the light on all aspects of music and its limitless healing possibilities. We’re going invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com, you’re listening to talking alternative network at www dot talking alternative dot com, now broadcasting twenty four hours a day. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems block a little? Help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way. Look forward to serving you. Talking call.

Meet Me At bbcon 2013

BBCON2013_greenbackground copy

I’ll be interviewing guests for Tony Martignetti Nonprofit Radio at bbcon 2013, the Blackbaud conference for nonprofits.

I’ll be at the conference all day Monday 9/30, on stage in the exhibit hall, hosting interviews to air on upcoming shows. I start with keynoter Karen Worcester, passionate executive director of Wreaths Across America.

My other smart guests will share strategies and tips on
— Dr. Seuss and digital storytelling (is nothing sacred?)
— #GivingTuesday
— mobile giving
— getting society level gifts
— engaging web traffic
— building a board that brings the bucks
— fraud protection
— plus 5 more

To celebrate and have fun, I’m giving away 2 one-hour prizes of free consulting time!

There are 2 ways you can enter to win an hour of Planned Giving or Charity Registration consulting, your choice:

1. At bbcon, swing by the stage and drop a card in the bowl. You’ll be in the contest and I’ll add your name to my weekly email alerts. One card will win!

2. Not at bbcon? Tweet during conference hours, 6am (early fitness) to 10pm (drinks & networking), eastern time, on 9/30 using the 2 hashtags:
— #NonprofitRadio
— #bbcon
You tweet, you’re entered! One correct tweet will win!

bbcon2013 will bring together Blackbaud users, consultants and interested interlopers, sharing their expertise at the Gaylord Resort and Convention Center in National Harbor, MD.

I’ll see you there!

Nonprofit Radio, February 8, 2013: Lead And Matching Gifts In Your Campaign & Many Matching Corporate Gifts

Big Nonprofit Ideas for the Other 95%

Listen live or archive:

Tony’s Guests:

Professor John List
Professor John List
Professor John List: Lead And Matching Gifts In Your Campaign

Professor John List from the University of Chicago chairs the economics department and founded the Science of Philanthropy Initiative. No longer must fundraisers rely on tradition and conventional wisdom in campaign planning. You have rigorous science to guide you around lead and matching gifts. How big should a lead gift be to impact giving? Will a 1-to-1 match raise as much as a 3-to-1 match? You really should listen.

 

longfield and i
Me and Chuck Longfield at bbcon
Chuck Longfield: Many Matching Corporate Gifts

Chuck Longfield, chief scientist at Blackbaud, has lots of simple ways to increase your matching gifts from corporations. Tap into the annual $1.4 billion from 20,000 companies. Did you know that volunteer hours are also dollar matched by many? We start with sector benchmarking and go from there. (Recorded at Blackbaud’s 2012 bbcon conference.)

 
 


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It’s tony martignetti non-profit radio hello and welcome to big non-profit ideas for the other ninety five percent. I’m your aptly named host. The campaign for five hundred stars ongoing. We’ve more than doubled the number of ratings on itunes. I thank you very much for that the campaign is ongoing. We want to get one hundred ratings on itunes, so please go to non-profit radio dot net and then click view in itunes and raped the show. Thank you very much for how far we’ve come. Oh, i very much hope that you were with me last week. I couldn’t stand to learn that you had missed aye, aye and you ex information architecture er and the user experience. Lacey kruger lied information architect that blackbaud and misty maclachlan, the company’s principal user experience consultant, had lots of ideas to help you design your online properties for success so that visitors return and supporters stay engaged and tech trends. Scott koegler, our tech contributor and the editor of non-profit technology news, told us how he sees non-profits using computing to fulfill unique needs engaged through the social networks, customize their own computing and what he expects to see more. Of in the future this week lead and matching gif ts in your campaign professor john list from the university of chicago chairs the economics department and founded the science of philanthropy initiative or spy. No longer must fundraisers rely on tradition and conventional wisdom in campaign planning, you have rigorous science to guide you around lead and matching gif ts how big should lead gift be to impact e-giving well, a one to one match raise as much as a three to one match. You’ll be glad that you’re sing and many matching corporate gif ts chuck longfield, chief scientist at blackbaud, has lots of simple ways to increase your matching gif ts from corporations tap into the annual one point four billion dollars from twenty thousand companies. Did you know that volunteer hours are also dollar matched by many companies? We’ll start with the sector benchmarking and go from there, and that interview was pre recorded. It blackbaud twenty twelve bb con conference. My pleasure now to welcome john list he’s the homer jay livingston, professor and chairman in the department of economics at the university of chicago. He’s expert in the science of philanthropy and his new project the science of philanthropy initiative spy is funded by the john templeton foundation. It’s, a research and outrage venture and we’re going to talk about his research and spies, outreach to charities and how you can participate. Professor john list. Welcome to the show. Thanks, tony. Thanks for having me. It’s. A pleasure to have you from chicago. You getting snow out there? The way we’re getting inundated died here in new york. Not too much, but it is pretty icy here. So it is. It is difficult driving conditions here, tony. Okay, well, i’m glad you’re safe in your little office. I was, you know, i like to picture academics. You know, my major was economics that i was an economics major at carnegie mellon university. That’s why you’re so smart now, that’s. Because i was rejected by the university of chicago. I hope you were not share in nineteen. I would have been applying in nineteen. Eighty. I hope you were not chair in nineteen. Eighty. I was not. I was actually in eighth grade in nineteen. Eighty rock. Okay, well, you’re a little younger than me, but you don’t look it from your photo now, okay? Let’s, talk about spy. This work is very interesting. Like i said in the in the lead in no longer must charities rely on conventional wisdom? Let’s, start with your methodology around campaigns. What are you doing? I think that right? I think when i first i became interested in this area, tony what i what i found was that you had a bunch of really good people, a bunch of really good hearted people who were basing their decisions. Mohr on anecdotes and gut feelings. Right, then the actual scientific method. So when i say scientific method, what i mean by that is basic a basic experiment. So in that basic experiment, it’s always important to have a control group. Because then when you have ah, treatment groups such as some people might get a one to one match. You want to always compare that to a group of people who did not receive a match? Okay, that’s what? I call a program that’s the control group. Watch out. I have george in jail on tony martignetti non-profit radio. You you scared it closely. But you then you defined control. You could define control group. So you’re clear, but watch out. Okay, all right, so so we have. This is this is the scientific method. We have a control group in a test group or treatment group. And how have you been applying this to campaigns beyond matching? Sure, sure. So when i first started, i was presented with a problem at the university of central florida. So at the university of central florida, the deen challenged me to start a center to do research in environmental policy and what the dean said it is. John, you are responsible for raising money to start the research center. So of course, the first question becomes different in need of resource is for a capital project. What are the first steps i should take? And the fundraisers will tell you you should secure a fraction of the money privately before going public. So, as an economist, i asked a simple question. Well, what is the optimal fraction? What i essentially found? Wass ah, bunch of anecdotes about what that fraction should be. For example, the fund-raising school recommended that forty to fifty percent of the goal should be pledged before the public campaign begins. Other hand books recommended figures between twenty and fifty percent. Right around the same time the university of wisconsin was building there. Cole center, which houses the basketball team in the hockey team. And what they had done in the quiet period is they’re gone out. And gathered twenty seven of their seventy two million dollar goal. So as you can see that the evidence is sort of scattered all over the place. And i simply asked, how do we know which fraction is correct? And very few people had actual scientific evidence to back up their claims that a certain fraction was actually the correct fraction to gather in private before going public. Okay, so he looks just exactly is i didn’t set up a direct mail solicitation, and i split ten thousand households into different buckets or different groups. In one group i advertised, we’re looking for money for our center for environmental policy analysis here at the university of central florida, and we already have ten percent of what we need. We already have that from an anonymous donor. If you know, another group of hall souls received a different kind of letter. It was identical in all respects, except it said that we already have thirty three percent of the of the goal. And another group received a letter that said, we have already saved sixty seven percent of the goal and then the fourth group, which is our control group received the letter. But there was no mention that we have received up front money. Okay? And so this was to our knowledge to your knowledge, is was the first scientific method rigorous test at least that you could find of different match is having an impact on thie outcome of giving? And what did you find that’s? Exactly, right. So what we found is that over that range from ten to sixty seven percent that the more you advertising seed money, the more gifts that you will receive. So in this particular study, what we’ve found was that most people gave and those who were going to give actually gave mohr so the more seed money you have, you wouldn’t do it more people to give and those people who would have given anyways they actually give mme or when you have ah hyre level of seed money. Okay, interesting. And so you did this work. University of central florida. You were then stolen away, recruited away to the university of chicago for more sophisticated work. E well, i don’t know about that, but, you know, there were a few stops in between. I ended up going to the university of arizona, and then from there, i went to the university of maryland and well, i was at the university of maryland. I spent a year working in the white house at the council of economic advisers, and then after that, i came here to chicago to get smarter. Okay, well, you work your way north from from two very south locations. Work your way to the northeast and then the frigid chicago area. We’re going to take a break right now, john, and when we come back, we’ll talk about that more sophisticated work and how it’ll applies to charitable giving. Stay with us. Talking alternative radio twenty four hours a day. Are you confused about which died it’s, right for you? Are you tired of being tired? How about improving your energy strength and appearance? Hi, i’m ricky keck, holistic nutrition and wellness consultant. If you have answered yes to any of my questions, contact me now at n y integrated health dot com, or it’s, six for six to eight, five, eight five eight eight initiate change and transform your life. Are you concerned about the future of your business for career? 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Interested simply email at info at talking alternative dot com welcome back. We’re talking with professor john list from university of chicago about leading matching gift in your campaign. I have to send live listener love somebody, somebody in chicago was listening. John, you’ll be gratified to know that there’s a listener in chicago and it was very good. New bern, north carolina, bethlehem, pennsylvania and washington, new jersey live listener love going out also to taipei, taiwan and shang xero change china. I don’t know how to pronounce it. C h a n g s h z chung’s. We’re doing the best we can here. China s o tio taiwan and china ni hao. All right, professor john. Now that you’re at the university, your work has expanded and you’re doing work now with some pretty large charities. Want you describe that that’s, right? That’s. Right, tony, um, you know, after you established that upfront money is important, you can ask yourself, well, should we be using that money is simply an announcement like i did at the university of central florida? Or should we be using it as an announcement and is a match? So, for example, you could say an anonymous daughter just gave us one million. Dollars now we will use those funds is a match. So, for example, for every dollar that you give, we will match with a dollar of this donors. So we ended up taking that idea, which, of course, is a common idea in fund-raising to a simple, direct mail experiment with the sierra club of canada and what we were interested in there it was simply testing the idea of announcing money, which i did at the university of central florida campaign versus announcing money and using it as a one to one match. And what we found there again, we’re we’re sending out tens of thousands of letters two households essentially using the normal ask that the sierra club uses. But here some households receive a letter that has, for example, no mention of this upfront money and that’s, a control group. Other households received the match other households received. We have some money. But there is no match campaign. And what we found there is that again. Seed money works quite well. What i mean by seed money is that if you have up front money that’s very effective in generating people to give but the interesting thing there is that the one to one match worked about as well. Is the seed money treatment in both of them worked much better than the control group. Okay. Okay. Now, the one to one match. This is with the sierra club of canada. The one to one match, you said worked a little bit better than the leadership gift announcement. Actually, they were the leadership gift announcement. Worked slightly better, but they were okay, but they were statistically the same. If you look at them throughout statistical tests, they were about the same. Okay. Okay. And that was a one to one match. Now, what do we know about the what have you learned about the differences between different levels of match? One, two. One, two, one. One, two, two, etcetera. Exactly. You know, tony that’s a great question. Because that’s that’s clearly the next step in the research agenda. And when you look a man, i should have been a profess xero economics. I did well to carnegie mellon. I have no shot having gone there so way. Always have a spot here for you at the university. Thank you, thie that you know, you’re not the dean. Just need department chair. Well, no, i’m just a lowly department there. Department chair, while i’ll use you for my letter of recommendation. All right? Absolutely. Okay. What do we know about how these different levels of matching compare? Yeah. That’s a good question, because you know, the anecdotal evidence out in the field is that obviously a three to one match should work. A lot better than a one to one match in a three to one match, of course is, for every dollar that you give, the charity will match with three dollars and the one the one every dollar you give the charity will match with a dollar. But of course, when we went out to the literature, we could not find any scientific evidence that indeed a three. The one match was better than a one to one mad again. Just a lot of conventional wisdom. And this is the tradition. Absolutely. Okay, absolutely. Which, of course, drives an economics professor. Not what we don’t have any data or scientific evidence to back up that finding. All right. Here’s. Where we? Yeah, here’s. Where we part company c i should probably just settle for an honorary. Ph d from the university because it hasn’t driven me as nuts as it has you, but i’m glad it has go ahead. Absolutely so this time we teamed with the national liberal non-profit in the us, which does political and socially oriented work, and i have to be careful because i cannot mention the non-profit due to a non disclosure agreement that we made with them. But essentially the background is that every month they send about fifty thousand letters, too. They’re regular donors, and they asked them for money and essentially what we did is, again we put the households into different buckets or different groups. In one bucket, you had households that received a one to one match offer. In another group, households received a two to one match offer, and in a third group, households received a three to one match offer. And then, of course, we compare that to a fourth group, which is the control group, right? No match, no match at all, which they received, you know, a typical letter that says we’re looking for money to help the cause, so to speak. Okay, so what we found here is that if you just look at the data amongst those households that received a match offer versus those households that did not receive any match offer. You raise about nineteen percent more money in those matching treatments compared to the control group. Excellent. And the interesting part is that effect occurs entirely on what an economist calls the extensive margin. And what i mean by that is that nineteen percent occurs entirely because the response rate went up about twenty two percent. So more people decided to give. When there was a match available, they still gave the same amount per person. But more people give when there’s a match available. So so the effect is not because people are giving mohr, but because more people are giving exactly. And this. And then the level of giving doesn’t change among among all the people who give versus the control group that’s, right? So if you were going to give anyway, on average, you give the same amount. But you just get twenty two percent more people to give some money rather than give nothing. And is that impacted at all by the level of the match? Exactly. So the other finding that we that just jumps out at you in the data. Is that the three to one, the two to one and the one to one match groups perform identically. Are you sure about that, e? I mean, nasa has made mathematical errors, and they forgot to convert you forgot to convert fahrenheit into celsius or something like that. Are you sure about this? I mean, it happened, you know, if you hadn’t. If you haven’t double check your math, i’ll understand. But i’ll tell you what. I have double and triple checked my math, and i’ve also gone to other charities, and i’ve done the same kind of experiment with amnesty international with liar, a beat, a children’s hospital. And what we find over and over again is that having match dollars, really? That really matters a lot. But the size of the match does not matter. Ah, that’s. Very interesting. Very interesting. And contrary to all that conventional wisdom that we were talking about. Okay, so the one to one match pulls well, has has the same effect as the three to one match. Okay, if you’re sure okay, what about the one, two two or one two, three. Where? A dollar gets fifty cents or something like that or those types of matches exactly that’s very good questions. So we have now extended that original experiment all the way down on the other side, so we’ve looked at one to two and we have looked at one, two, three and again one, two, three and one, two, two are the same as one to one. So at least over the range that we’ve experimented with one toe, one all the way down to one, two, three and all the way up to three, two, one we find the same result that people give the same amount of money. Now, i think we need to take care here, because if we would go all the way, say, for example, to one to one hundred, if you give one hundred dollars, we will match with one dollars, i’m pretty sure that would not work very well, although that’s a gut feeling, so i i i i don’t want to break my own rules, right? Because that’s, just my intuition that suggests if you go that far, you can actually hurt your capital campaign, but i don’t have any empirical evidence for that okay, john list is the homer jay livingston, professor of economics and chair of the department at the university of chicago, and we’re talking mostly about his work through the science of philanthropy initiative at the university spy, which you’ll find at s p i hub dot or ge, and we’re going to talk about working with it’s by very shortly. All right, john. So now we don’t know one, two one, two a one hundred match that would i guess you would expect that to be different than a one to one match, but we don’t have any evidence of that, right? That’s correct. Okay. Do you plan to test a match that that that’s that largest to see if there where where the boundary is that the one to one effect breaks down? You know, i would love to. And just exactly as you mentioned. Always looking for partners to try ideas such as that one. And i think that’s exactly. The next step that the research will take is is where does the match the effectiveness of the match actually break down? I think it’s a great research question and one in which i do wish. To explore. Okay. Okay. Interesting. Now you have some evidence of how this works on ah, dahna ah, warm list versus a cold list. Why don’t you describe those and what? That what those outcomes are exactly. Exactly. So when we think about warm list, what? The way that we differentiate people in data sets is a warm list is a person who has given to our cause within the last three years. So if you’ve given ten dollars or ten million dollars within the last three years, we label you is a warm list person. Ah, cold list person is a person who has not given to our cause in the last three years. So that just gives you some definitions of the way that we think about cold lest versus warm list. Now you’re exactly right to pinpoint that feature in our data. What we find is that the cold less people are more influenced by the match, then the warm list people it’s. Not that the wordless people are not influenced by the match because indeed, warm, less people are influenced by the match. They’re just not as influenced as much. Is the coldness, people? Okay, okay. And they’re influenced in what way the proportion of giving is greater, right? Because we’re talking about more people giving not people giving mohr money exactly it’s exactly proportion all about the number ofthe coldness people who give above and beyond the number of coldness people who give in the control group. Okay, okay. Interesting. All right, let’s, move to. Well, let’s, let’s spend a little time talking about the partnership. We have more to talk about your research in terms of leadership gifts. We’ve just been talking about matching gifts, but you’re you’re actively looking for charity partners to work with, right? Absolutely. So, you know, we’ve just we’ve just begun. We’ve just started spy hub dot org’s is you mentioned earlier, and even though my own research, i’ve been doing work in philanthropy now, since nineteen ninety eight, we have just received a very generous grant from the john templeton foundation that allows us more opportunities and more time toe work with those charities out there who are interested in partnering with us. Remember, you’re gonna have to put up with our craziness because we’re academics. We have crazy ideas. Yeah, you should see your listeners if you go to my block. You’ll see you’ll see john’s, head shot and there’s all kinds of mathematical equations behind him on a blot on a blackboard. There’s, not even a whiteboard. I was surprised i would have thought for sure university chicago would be using whiteboard technology, but not in your classroom anyway. Unless it’s an old photo it’s it’s chalk on a blackboard and you have the and use lambda in your and some of your equations that would know lambda always scared me as i was as i was doing economics, studying econometrics and regression analysis. I don’t know why just lambda lambda just seems intimidating to me lambda i don’t know a couple of lamb does behind so yeah, i looked at your picture way linda brings up everybody still old school here. I’m sitting in my office right now and i actually have a blackboard in my office which has lambda written on it. You do see that’s? Why i’m getting a bad vibe going toe. I want to bring out the love cristal here. Couple of a couple of shows ago someone held the crystal court’s love krystal i’m getting a bad vibe till and it’s a lambda thing for me? I don’t know why i just since my econometrics days, lam does giving me trouble. All right, we have just a couple minutes before break. So let’s, keep talking about eso charities. Should charities that are interested in putting up with you go to s p i hub dot or gq? Or how do they get information? That’s, right? I think that’s a good spot to go to or, you know, you can actually google me if you google john list. You know, i promise you i’m not the mass murder. That guy will come up first. I’ll probably come up second. Zoho is there one of those? Okay, yeah. You know, john list is a very unfortunate name, but, you know, my email address you can email me here at the university of chicago, it’s jade list at u chicago daddy to you. And, you know, we can begin discussions about forming a partnership. Our bottom line is this we don’t charge for what we do, but what we expect is that we can use the data that is generated from the cause you know, from the telephone or the direct mailer or the or the banquet that we could actually use those data when we write academic papers or we do radio interviews or television interviews. And what have you that that’s, really, the only cost is that you allow us to work with the data and pushed the knowledge frontier in this particular sector, because that’s, really what we’re in it for, we’re not in it to make money ourselves way really want the sector to undergo a scientific revolution, because we believe so strongly in this sector. Okay, on dh, this can be done anonymously, right? The charity name doesn’t have to be in your research. Okay, absolutely. All right, we’re gonna take a break, and professor list stays with me, and i hope that you do, too. Co-branding dick, dick tooting. Good ending. Ding ding. You’re listening to the talking alternate network e-giving. E-giving you get it, are you suffering from aches and pains? Has traditional medicine let you down? Are you tired of taking toxic medications, then come to the double diamond wellness center and learn how our natural methods can help you to hell? Call us now at to one to seven to one eight, one eight three that’s to one to seven to one eight one eight three or find us on the web at www dot double diamond wellness dot com way look forward to serving you. Hi, i’m lost him a role, and i’m sloan wainwright, where the host of the new thursday morning show the music power hour. Eleven a m. We’re gonna have fun. Shine the light on all aspects of music and its limitless healing possibilities. We’re gonna invite artists to share their songs and play live will be listening and talking about great music from yesterday to today, so you’re invited to share in our musical conversation. Your ears will be delighted with the sound of music and our voices. Join austin and sloan live thursdays at eleven a. M on talking alternative dot com. You’re listening to the talking alternative network. Hi, i’m bill mcginley, president, ceo of the association for healthcare philanthropy. And you’re listening to tony martignetti non-profit radio. Big non-profit ideas for the other ninety five percent. I got more live listener love of going abroad. Taipei, taiwan. Ni hao, seoul, korea. Anya haserot, valencia, spain. Ola and who? Nador a romania i don’t know how to say hello, but i’ve been in your neighborhood. I’ve been to moldova. I spent a week in moldova a few years ago. Okay? Professor list way told charities how they can get involved with you. Let’s, move to your research on leadership gif ts what was that about? So? So what the leadership gives essentially are about is that if you receive upfront money, there are many different ways to use that up front money. You can simply announce it is we did at the university of central florida. You can use it as a matching gift. Is we just talked about, or you can use it, for example, for small gifts. You know, small daughter gets teo to give to people who actually give to your cause. Or you can actually use it for lottery prizes. If you wanted teo to link people’s contributions to a possibility, tto win a large prize. Those are other ways in which you could use upfront money as well. Okay. Interesting. Yeah, go. Ahead what we’ve been finding is that if you actually link the donation to ah probability of winning a prize that you khun considerably increased giving rates, in fact, is much is one hundred percent, and most of that result is actually on again the extensive margin more people are giving when they have a chance to win a prize. Okay, um, and how does how does this type of e-giving compare with the one to one match? You know, this type of giving is in the range of a one to one match. So if your ah, if you’re thinking about going out and using up front money, what we’ve been finding is that a one to one match works about as well is ah, lottery where you where you give away a large prize, say a thousand dollars to one of the donors it works about equally as well as a one to one match. Okay. Okay. Um, these are too different types of inducements. This is interesting. Is that the, uh one to one match is conditional on the person giving and the the other is not it’s it’s. Definitely. What? Why that? What is that difference? Mean, exactly. So what we’ve been finding you pinpointed a very important fact in our data is that on the one case one to one match, those dollars essentially are conditional in the sense that you have to give one hundred dollars to have the anonymous donor gives one hundred dollars. We’re a leadership gift is essentially the the lead daughter giving money that’s unconditional. So what we’ve been finding is that that unconditional gift tends to be slightly stronger, a slightly stronger signal to donors. Then the match gift is, and we think that’s because the signaling value off that gift and what i mean by signaling value is this anonymous donor probably knows mohr information about the charitable cause than i do. So if i see her giving a large amount of money for the cause, that sends a signal to me that charitable dr is a good one. It’s a good signal of charitable quality, that’s what our data points to time in and time again, that the leadership, a gift is a very important signal of the quality of the charitable dr. Okay, okay. Let’s, i want to talk a little about what you’re what you’re doing next. You have some interesting research that you’re working on your next project, the one one and done right? Yeah, right, please. Yeah, that’s good that you bring that up because this is a project that right now has a lot of my attention, and this is a project that we’ve worked in partnership with smile train so smile train is a wonderful organization that takes care of cleft palates of of the youth overseas, so they send doctors overseas to take care of this very dreaded birth defect. And with them, we’ve developed a program which we call once and done and essentially it’s a direct mail solicitation. But within that direct mail solicitation, it says, give now and we will never bother you again if you check this box. John, we have just a minute left. Give, tell us briefly what? What? The impact of that is sure what we’ve been finding we’ve sent to about eight hundred thousand people in what we’ve been fighting is that if you use once and done, you can raise about three times more money, then you can with the control group onley thirty four percent of the people will actually check the box. And when you look into the future, you don’t actually lose donors. You raised just as much money in the future. Is you raised from the control group in the once and done group. So, in essence, you raised about three times more money in the initial mailer, and it does not compromise future fundez from those people. Okay, we have to sort of leave it there. I think you should call it one and done, though not once. And done. You’re missing the good alliteration opportunity wanted done. No one gift. And you’re done. Remember how many economists not an english professor? Would you go for the goal for the liberation? I don’t have more punch one and done. I think you should rename it one and done. But obviously, the impact on the outcome is what’s. More important, jonathan. Thank you very much for being a guest. Thank you very much. I look forward to talking to you soon. Tony. My pleasure. John list, chair of the department of economics at the university of chicago. You confined him at s p i hub. Dot org’s, spy hub dot or ge and he and i will be in touch to schedule the date for my honorary ph d ceremony. I have to do tony’s take too, because i want to keep john on, so i put that off a little bit it’s the five hundred stars campaign very, very simple. We’re trying to get one hundred five star ratings for the show it’s already having an impact, the show is trending it’s in category called what’s hot in non-profits on itunes and also in government and organizations on itunes s o you’re having an impact, i’d be grateful if we could just get to the get even more get to that goal of one hundred five star ratings. We start at non-profit radio dot net and then click view in itunes and that’s all explained more on my blogged at tony martignetti dot com, and that is the tonys. Take two for friday, february eighth, which is the sixth show of this year now i have for you ah pre recorded interview from bb khan twenty twelve last year. Chuck longfield, the chief scientist there at blackbaud and our subject was matching corporate gif. Ts hears that. Welcome to tony martignetti non-profit radio coverage of b become twenty twelve blackbaud conference where outside washington dc gaylord convention center with me now is chuck longfield trick is chief scientist blackbaud chuck. Welcome. Thank you. Nice to be here. It’s a pleasure to have things very much. Your session topic yesterday was don’t leave money on the table. Ten proven practices for success with magic gift let’s start with a very basic why shoot a charity spent time with matching gives his reforms there’s compliance is going to be back and forth with companies. Why is this worth it? I’m currently about a little over a billion dollars a year is given by corporations to matching gets about one point four billion dollars it’s about twenty thousand companies in america that will match their gifts, about half of the fortune five hundred have matching gifts, they’ll match donations, and a number of them will also match volunteer hours. So, for example, if you volunteer at a non-profit you work for microsoft, they’ll actually pay you fourteen dollars for every hour that you don’t pay the non-profit fourteen dollars for every hour they volunteer and some companies if you give them a thousand dollar donation or one hundred dollar donation, they’ll match it. Oneto one, two to one, three to one. So it’s in a sense, it’s kind of newfound money caused fund-raising isn’t all that high. There are some compliance issues and paper forms and such but that’s getting easier. So in general there’s there’s a big opportunity and i’ve done a lot of research that has shown that most companies are not doing nearly enough in this area and they could be substantially increasing their revenue several percent if they pursue some of these practices. How recent is the bee in person volunteer time it’s been a mean it’s been in place for a while now. It’s a relatively new thing but it’s it’s been in place for a while. Okay, so it’s worth the small administrative time that’s right in the past. The way the process worked was the employee was encouraged to go to the hr department. More recently go to the internet at their company. Get a form. Fill out the form. Send it into the non-profit. Non-profit indicates that they indeed got the donation. They send it on to the company. The company over time has been outsourcing this to other companies to do the paperwork. So it’s actually been someone burned some authority, but the internet and a lot of links now have made this easier. So most employees now just encouraged to go to a a site. They could indicate that they made this donation and the paperwork is all done. So, for example, there’s, a company in new jersey that j k group that works with many of the fortune five hundred companies, and they have a website called easy match and you use easy match the processing for the nonprofit for the employees, for the corporations made much easier. Okay, e-giving listen, is the name of that company one more time? The company actually is kind of in the background, but their website is called easy match zizi match daikon. No, i’m sorry. E a s y m a c h dot com. Okay, hyre so what was what was the first piece of advice that you shared on building this magic gift? So one of the pieces of advice which actually wasn’t the first, but i’ll start with it is the benchmark with against your peers. So in different organizations, latto have different resources, there are organizations that have probably like yours that that i realize a greater percentage of matching gift dollars, and so when you’re actually looking at the opportunity. So for example, if your university, there were many universities, now that a matching five, six, seven percent of the total revenue with matching gifts. So if you’re doing one percent in your university, you’d say, well, how are they getting five percent to finally get one percent? If you are a public broadcasting station, good public broadcasting stations, air getting three or four percent, most public broadcasting stations are getting well under one percent so they can look at their numbers and they say, well, why am i not getting three or four percent? So it’s a good way by benchmark king first to quantify the game that you might realize really, it does vary considerably. Sounds like across different charitable vision. Well, it doesn’t, and in fact, the public broadcasting stations could probably achieve five, six, seven percent that they would need to actually start doing some of the things that comes more easily to a university, like knowing where their people work so university can collect that more easily. Where’s, the public broadcasting station might have more trouble finding out that you work for ibm, but but still the real issue is that if you know how well some of your better peers are performing, you can actually estimate what how much money is at stake for you. And then the actual practices are relatively easy. I joked in my presentation that there’s a surgeon, a tool go on, they wrote a great book called checklist manifesto, and he pointed out in the book that if doctors washed their hands, they would get ten thousand fewer patients a year would die of infections, and book doctors don’t always wash their hands. In fact, the substantial number don’t well, then matching gifts. The analogy is that if you want substantially more matching gift dollars, all you have to do is remember who matched last year and remind them when they give this year to match again. So it’s, not rocket science. But if you do it, you actually would boost your matching gets there’s a few practices like that that are relatively straight forward, okay. You’re listening to the talking alternative network. Duitz are you stuck in your business or career trying to take your business to the next level, and it keeps hitting a wall? This is sam liebowitz, the conscious consultant. I will help you get to the root cause of your abundance issues and help move you forward in your life. Call me now and let’s. Create the future you dream of. Two, one, two, seven, two, one, eight, one, eight, three, that’s to one to seven to one, eight one eight three. The conscious consultant helping conscious people. Be better business people. Have you ever considered consulting a road map when you feel you need help getting to your destination when the normal path seems blocked? A little help can come in handy when choosing an alternate route. Your natal chart is a map of your potentials. It addresses relationships, finance, business, health and, above all, creativity. Current planetary cycles can either support or challenge your objectives. I’m montgomery taylor. If you would like to explore the help of a private astrological reading, please contact me at monte at monty taylor dot. Com let’s monte m o nt y at monty taylor dot com. Talking alternative radio twenty four hours a day. Before we go back to the rest of the interview, we gotta send live listener love to estero, florida and new york, new york, new york, new york finally where you guys been? Okay, here’s, the rest of the chuck longfield interview my share, another short, simple fun i could find simple and fun that’s, right? So another one is is that a lot of people now moving, too websites to make donations it’s relatively easy to but on your website another line which says that if you work for a matching gift company, please match and you can actually hyper link it to the list of matching cos the twenty thousand companies so somebody, if they do work, they can click, they can look up apple computer, they click on apple computer indicate that they work for apple and the process can begin. And in fact, with somebody like apple, the next thing you’ll be directed to do is click on easy match and the process basically would be finished. Type in your employee i d number indicate that you made the gift and be off. Is that a list of twenty thousand proprietary? You have to be working. With a company to be ableto hyperlink super vis, yes, it’s actually it’s a very low cost and smith it’s made available by two companies, blackbaud is one kapin is and now the gp is another, and it costs about a thousand dollars to license the soft with the list of companies and an awful lot of companies already licensed. It put it on their website, but yes, a small and midsize non-profit that’s not doing that should do it because it’s relatively easy, and then the donor is self serving, servicing themselves, they’re indicating it moving on got another like he’s fun. Well, another one is, is that if you’re a regional non-profit so say europe non-profit in the houston market, houston, texas market and exxon mobil is a big employer in your market, or if you’re a bank of america and urine that their market, you can actually get their blank form. And if you know some of your employees work for exxon mobil, when you thank them, you can actually just send them the form or send them an email hyper linked directly to the exxon mobil website so they could go on, make a donation and it’s relatively easy to determine that some of these people work for exxon because they might already have volunteered their email address and their email address might be chuck it exxon dot com really pretty simple research making it so much easier for the donor hyre that’s correct. And in fact, if you look at the university’s universities that are getting this five, six, seven percent more money aren’t doing anything more than these basics, plus making sure they find out where you work. Okay, what our strategy for finding out where you work, we mention public radio probably doesn’t know that how can i help the small net size shop get that information? So probably the best way is, is that if you’re doing phone of john’s or any type of telemarketing speaking with your donors, so for example, in public broadcasting, they have pledge drives when the person calls it in pledges, you simply ask one more question, where do you work on whether your company matches and you’re off and running? If you do telemarketing you, khun called sometimes organizations calling thank their donors and you think you could ask him if they work for matching company? You can buy this data from song third party vendors. That source isn’t so great yet that that there isn’t really an easy way to give them a list of your donors and for a third party to actually tell you where they worked. But those companies are trying to get better at that. Linked in, obviously, is a celestine, so sometimes you can simply go online, and what a small and mid sized non-profit could be encouraged to do is just go online and look up your major donors. You’re bigger donorsearch sabat e-giving five hundred thousand dollars. Type them into lincoln, see if you can find out where they work it it’s, a matching company pursuit for a matching gift. So i made you die aggressive, too easy and fun. Are there other strategies? Wanna share that geever topic you’re talking about? No, you know, actually, i think the ironic thing about many of these things is that they’re actually relatively straightforward, you know, one of the things that is more complex and could actually make it easier, but easy matches is kind of doing away with it is some organizations can actually take the form, fill it out, fly you send it to you and all you have to do it, sign it and send it back in. And if you’re a national non-profit that’s hard because there’s so many matching gift forms, but it turns out in most cities in america, major cities, three of four, five companies represent eighty percent of the matching gifts in that area. So in many cases, you don’t have to work that hard for it. One other thing you could do, which is probably true of a small kruckel organization. That’s, right? That’s, right, it’s just, you know, most of the money is coming from the big employers in town. Now, one of the other things you could do which is kind of a clever thing, is that say, you know, you have a lot of people who work for a company and it doesn’t match gifts, but you may have twenty or thirty employees that worked for that company. What some people have found success in is actually just making a list of those thirty people are and going and visiting the company in their corporate relations and talking to them about what would you make a donation to us either because you’ll match your employees gifts or you’ll just make a donation, advertise it and you’ll know thirty of your employees is gonna be thrilled because they support the organization as well. And so it’s another way to engage companies and promoted and again universities have gotten very good at that practice is well and end up pursuing people. You have just about two more minutes. Okay, what else? I’m just gonna throw it out. What else would like to share around? Pretty simple teo to build scale? Yeah, that’s e-giving dahna well, the one thing thiss isn’t the technique, but just to show the opportunity when i said that there’s one point four billion dollars donated that’s about ten percent of corporate philanthropy, so corporations make many other donations to non-profits, but about ten percent of it is matching gift contributions. One point four billion that is less than, and in most cases fairly well, less than one percent off. When i said that there’s a five to seven percent opportunity and so there’s tremendous room toe actually raise total corporate philanthropy, matching of france will be by a billion. Two billion dollars. I had a question this morning about what that actually leads corporations to cut back on their match and give program, if all of a sudden what people were doing it. And i’ve talked to people both work in the company’s as well as other knowledgeable people. And they joked that it’s still such a small toe, a percentage of total corporate philanthropy that we could easily double it, and the corporations really wouldn’t block at it. So why definitely encourage non-profits to go after this money, and i think it will be there. Let’s, take that rationalization off the table. You’ll end up cutting us back if we do more often. Hm. Chuck longfield is it is chief scientist, scientist for blackbaud. Thank you very much. Thank you very much for spending time. Pleasure. Thankyou, tony. Pleasure. Thank you. Tony martignetti non-profit radio coverage becomes twenty twelve. My thanks. Also to the people at blackbaud who supported me when i was there for their october twenty twelve conference. Thanks also to john list and eating. Debray is who works at the university and helped with all the logistics of getting professor list as a guest. And on the phone next week. Marcia stop panic is an adviser to the new york university heimans center for philanthropy. And she was the founding editor of contribute magazine. We’ll talk about the role of women in philanthropy. I’m calling it some raise money. Some raise hell. And amy sample ward, our social media scientist. Little bit of a hell raiser herself, i would say although she’s afraid of alligators. She’s coming back. Amy will be with us next week. More live listener love atlanta, georgia and columbia, missouri. Welcome live listener love to you in georgia and missouri. The five hundred stars campaign. I think i’ve mentioned it once or twice. Please go to non-profit radio dot net, click view in itunes rate the show. Go now, go right now before you forget. 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